id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-13861	Rinkel, Gene K.; McCandless, Patricia	Application of a Methodology Analyzing User Frustration	1983	9	.pdf	application/pdf	4333	239	59	A measure of user satisfaction that identifies the sources of user frustration such as that used here allows administrators to target ~pecific factors or programs, which, if im- proved, would increase overall perform- ~--------------------~-------------------------------------------------~-~~-- ~ 36 College & Research Libraries January 1983 ance with a minimum investment. User satisfaction is a loosely defined con- cept in contemporary librarianship.	cache/crl-13861.pdf	txt/crl-13861.txt