id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-13944	Doksansky, Florence Kell	The Accuracy of Telephone Reference/Information Services in Academic Libraries: Two Studies (Book Review)	1983	2	.pdf	application/pdf	1325	61	49	According to past studies, which have only been done in-depth for public li- braries, telephone reference service is only about 50 percent accurate. The conclusions are startling and important for planning the future of telephone reference service in ac- ademic libraries.	cache/crl-13944.pdf	txt/crl-13944.txt