id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14182	Rettig, James R.	Evaluation of Reference Services (Book Review)	1986	4	.pdf	application/pdf	2311	112	60	It seems that every librarian intuitively knows what constitutes good reference service or a good reference librarian, but none of these authors has been able to articulate that in a meaningful statement with which even a slim majority of the other authors (as well of their colleagues in the field throughout the profession) can agree. almost all studies of reference service (as of other areas of li- brary service), have refrained from deal- ing with the benefits of reference service.''	cache/crl-14182.pdf	txt/crl-14182.txt