id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14254	Ford, Barbara J.	Reference Beyond (and Without) the Reference Desk	1986	4	.pdf	application/pdf	2366	107	52	William Miller has written, Objectiv-e analysis of reference desk service indicate the cost of pretending that we can con- tinue to do everything for everybody, and do it well. Many questions answered at reference desks could be programmed for quick response; other questions might require interaction with the user, either in person, by tele- phone or through the computer terminal.	cache/crl-14254.pdf	txt/crl-14254.txt