id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14326	Murfin, Marjorie E.; Gugelchuk, Gary M.	Development and Testing of a Reference Transaction Assessment Instrument	1987	25	.pdf	application/pdf	14204	857	61	A second comparison with external studies involves previously reported data on patron satisfaction with reference de- partment service, as opposed to quality of answer, where approximately 81% and 84% of reference department patrons re- ported they were satisfied with the ''inter- personal service they received. Our results indicate that, as judged by the patron, reference librarians satisfactorily respond to the patron's in- formation needs on factual questions ap- proximately 50% of the time.	cache/crl-14326.pdf	txt/crl-14326.txt