id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14452	Whitlatch, Jo Bell	Unobtrusive Studies and the Quality of Academic Library Reference Services	1989	14	.pdf	application/pdf	7619	379	50	17 Also, in response to a reviewer's query as to whether the degree of diffi- culty should be used to judge the quality of reference service, Hernon and McClure state that ''factual and bibliographic ques- tions are generally recognized as two of the easier types of reference questions.'' Therefore if we are really interested in measuring the performance of reference desk service we must ask how well a test represents the main body of reference questions.	cache/crl-14452.pdf	txt/crl-14452.txt