id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14483	Woodard, Beth S.	The Effectiveness of an Information Desk Staffed by Graduate Students and Nonprofessionals	1989	13	.pdf	application/pdf	8100	343	51	For instance, biblio- graphic questions were handled correctly 60% of the time, ready reference questions 67.6%, and subject questions 64% when this criterion of accuracy is used. CONCLUSIONS One of the most important conclusions to be drawn from this study is that gradu- ate students and nonprofessionals staff- ing an information desk can be 70.7% ef- fective in answering certain kinds of reference questions with proper training.	cache/crl-14483.pdf	txt/crl-14483.txt