id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14484	Christensen, John O.; Benson, Larry D.; Butler, H. Julene; Hall, Blaine H.; Howard, Don H.	An Evaluation of Reference Desk Service	1989	17	.pdf	application/pdf	7749	328	48	The study focused on determining the accu- racy of information patrons received, the level of skill student reference assistants used in negotiating patron needs, the abil- ity of student reference assistants to refer patrons to professional librarians, and the degree of satisfaction patrons felt about the service they had received. The fact that nineteen questions (25 percent) were only partially answered suggests that student reference assistants may be relying too heavily on too few sources, may not understand the question fully enough to provide all the information re- quired for a complete answer, or do not have or take enough time.	cache/crl-14484.pdf	txt/crl-14484.txt