id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14743	Rinderknecht, Deborah	New Norms for Reference Desk Staffing Adequacy: A Comparative Study	1992	10	.pdf	application/pdf	4842	221	56	Norms for reference desk staffing were first compiled by Marjorie E. Murfin in 1983, using 1978-79 data from 73 academic libraries. Norms for reference desk staffing were first compiled by Marjorie E. Murfin in 1983, using a method recommended by the Library Administration and Man- agement Association (LAMA) Task Force on Comparability of Reference Statistics and 1978-79 data collected from 73 academic libraries.1 Dividing academic libraries into five groups by gate count/ en- rollment, Murfin calculated norms based on the number of reference transactions and the number of individual reference desk person-hours.	cache/crl-14743.pdf	txt/crl-14743.txt