id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14752	Riggs, Donald E.	Guest Editorial: TQM: Quality Improvement in New Clothes	1992	4	.pdf	application/pdf	1451	82	60	Libraries are es- sentially service organizations, and nearly all people working in academic libraries want to offer the very best service to the students and faculty. We do not hear library staff saying, We are committed to mediocrity around here.	cache/crl-14752.pdf	txt/crl-14752.txt