id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14833	St. Clair, Gloriana	Editorial: Improving Quality: Organizational Benefits of Total Quality Management	1993	5	.pdf	application/pdf	1687	93	53	Our experiences are generalizable to other institutions and an- swer the so what'' question about the value of total quality management. Total quality management brings that research/knowing approach into the arena of daily library processes.	cache/crl-14833.pdf	txt/crl-14833.txt