id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14888	Brown, Janet Dagenais	Using Quality Concepts to Improve Reference Services	1994	10	.pdf	application/pdf	5714	274	56	While guidelines and definitions that describe quality reference service are helpful and stimulating to information providers, they do not really offer prac- tical direction. Reference librarians will encounter many of these moments of truth during each shift at the Reference Desk.	cache/crl-14888.pdf	txt/crl-14888.txt