id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14912	American Library Association, 	Short Notices	1994	3	.pdf	application/pdf	1479	72	50	A great deal of the material in this study will be familiar ground to most students of user surveys. Rethinking Reference ties together many threads of discontent with current models of reference service found in the literature, at conferences, in electronic discussion groups, and at each of our own institutions.	cache/crl-14912.pdf	txt/crl-14912.txt