id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14942	Millson-Martula, Christopher; Menon, Vanaja	Customer Expectations: Concepts and Reality for Academic Library Services	1995	16	.pdf	application/pdf	9037	390	44	In virtually all cases, this mission cannot be supported without meeting the needs of library customers. In any case, these situ- ations can lead library customers to have unrealistic expectations, which, if not adjusted, will result in customer dissat- isfaction.	cache/crl-14942.pdf	txt/crl-14942.txt