id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14967	Richardson, John V.; Reyes, Rex B.	Government Information Expert Systems: A Quantitative Evaluation	1995	14	.pdf	application/pdf	8098	406	58	Obviously, the two systems are still performing at a modest level, that is, they serve as reference systems (i.e., only referrals are given) rather than informa- tion systems (i.e., direct answers to the specific questions are given) .. Hence, the overarching goal of the following study is to contribute to the profes- sion's understanding of the total process by evaluating reference question re- sponses in the field of government in- formation.	cache/crl-14967.pdf	txt/crl-14967.txt