id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15006	Jardine, Carolyn W.	Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey	1995	10	.pdf	application/pdf	4747	170	50	It has been sug- gested that an area that needs further study is the behavioral aspect of reference service, i.e., the interaction between reference librarian and patron. If it is true that library users are ... al- most invariably satisfied with reference service (and what is wrong with that?), it still is worth looking at why.14 There are probably those who would be tempted to discount the results of a survey that shows a 99 percent satisfac- tion rate with reference librarians, espe- cially a survey such as this which is based on evaluation of the librarians by the pa- trons themselves.	cache/crl-15006.pdf	txt/crl-15006.txt