id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15028	Kieft, Robert	Reference and Information Services: An Introduction (Book Review)	1996	3	.pdf	application/pdf	1872	67	46	ity of reference service, about personal qualities and behaviors, the people who offer and use reference services, it has less to say than it might. The subsequent quarter century produced a literature that estab- lished the repertory of goals, categories, and issues for reference work as text- books like Reference and Information Ser- vices teach us that repertory now.	cache/crl-15028.pdf	txt/crl-15028.txt