id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15055	Crist, Margo	The Reference Assessment Manual (Book Review)	1996	2	.pdf	application/pdf	1108	54	54	Since we know so little as yet about the ways in which the Internet, electronic reference tools, or ex- pert systems will affect the reference trans- action and its assessment, it seems prema- ture to assume that what has been tested and used effectively in a paper-based world will be entirely valid and usefulas is or with minimal change in the emerg- ing electronic and networked world. The fifteen chapters cover the full array of reference service components, for example, library users and reference pa- trons, reference environment, electronic databases and reference assistance, refer- ence training, costs and outcomes, and reference effectiveness.	cache/crl-15055.pdf	txt/crl-15055.txt