id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15329	Owens, Irene	The Impact of Change from Hierarchy to Teams in Two Academic Libraries: Intended Results versus Actual Results Using Total Quality Management	1999	14	.pdf	application/pdf	7861	323	54	Levels of Change One way to judge the effects of change is to assess the results based on the vari­ ous levels where changes were made. In addition, ef­ forts were made to educate library staff on the Library Affirmative Action Committee and to state the university’s and library’s commitment to affirmative action and di­ versity.	cache/crl-15329.pdf	txt/crl-15329.txt