id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15409	Norlin, Elaina	Reference Evaluation: A Three-Step Approach—Surveys, Unobtrusive Observations, and Focus Groups	2000	8	.pdf	application/pdf	3951	205	58	The team anticipates that when the information commons is completed in two years, reference desk service will change completely as more and more computer technology options are pro­ vided at the library. Because they are not all librarians, these groups of people are referred to as reference service providers.	cache/crl-15409.pdf	txt/crl-15409.txt