id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15459	Cottrell, Janet R.; Eisenberg, Michael B.	Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications	2001	14	.pdf	application/pdf	6078	280	50	Traditionally, reference encounters have been considered in terms of the type of question or the type of patron involved. Characteristics of Reference Questions Much of the existing literature on char­ acterizing reference encounters focuses on categorizing type of patron or type of question.	cache/crl-15459.pdf	txt/crl-15459.txt