id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15460	Robbins, Kathryn; Daniels, Kathleen	Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey	2001	6	.pdf	application/pdf	3372	148	49	Recently, several reports of benchmarking studies in academic libraries have been published that look at service measurements such as wait times and Web site usage.10–12 Suzanne H. Angel and Leslie G. Mackler described a benchmarking survey of hospital libraries that examined a range of library services, including reference performance.13 How­ ever, the libraries that Angel and Mackler studied did not use a standardized means of determining patron satisfaction, so it is unclear how comparable their results were. robbins.p65 348 College & Research Libraries July 2001 Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey Kathryn Robbins and Kathleen Daniels This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire.	cache/crl-15460.pdf	txt/crl-15460.txt