id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15498	Foley, Marianne	Instant Messaging Reference in an Academic Library: A Case Study	2002	10	.pdf	application/pdf	5433	256	58	Infrequently, the entire system was unavailable, which meant that IM reference service had to be canceled temporarily. Publicity Overall, IM reference service received little promotion aside from the addition of the Instant Message hyperlink through- out BISON.	cache/crl-15498.pdf	txt/crl-15498.txt