id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15717	Harer, John B.; Cole, Bryan R.	The Importance of the Stakeholder in Performance Measurement: Critical Processes and Performance Measures for Assessing and Improving Academic Library Services and Programs	2005	22	.pdf	application/pdf	10302	415	41	These critical processes and performance measures were developed utilizing the structure and criteria of the Malcolm Baldrige National Quality Award’s 1999 Education Criteria for Performance Excellence. The processes and performance measures were identified through a review of the literature and in consultation with a review panel of professional librarians.	cache/crl-15717.pdf	txt/crl-15717.txt