id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15729	Shi, Xi; Levy, Sarah	A Theory-guided Approach to Library Services Assessment	2005	12	.pdf	application/pdf	6613	270	38	Be- cause LibQUAL+™ is designed as a tool to measure library service quality using the gap theory, a research model needs to present propositions and hypothesize paths that identify the determinants of the library service quality perception. A review of applications of research models for measuring service qual- ity in other service industries has lent support for the design of measures for library service quality.	cache/crl-15729.pdf	txt/crl-15729.txt