id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15738	Jacoby, JoAnn; O’Brien, Nancy P.	Assessing the Impact of Reference Services Provided to Undergraduate Students	2005	17	.pdf	application/pdf	9454	335	46	The regres- sion coefficients of the first two variables, “confidence before” reference interaction and “friendliness” of reference staff, added to the model were both significant (p = 0.0289 and p = 0.0114, respectively), explaining a total of 14.56 percent of the variation in “confidence a er” reference interaction. Because we strive to show people how to be independent information seek- ers, reference interactions o en involve showing a student how to use a tool or suggesting an approach or strategy, then following up with further suggestions as the student continues the process on his or her own.	cache/crl-15738.pdf	txt/crl-15738.txt