id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15750	De Groote, Sandra L.; Dorsch, Josephine L.; Collard, Scott; Scherrer, Carol	Quantifying Cooperation: Collaborative Digital Reference Service in the Large Academic Library	2005	20	.pdf	application/pdf	8911	326	53	The existing form for submi ing reference questions was removed (figure 1), and a Web page was developed for digital submission of reference questions either through e-mail or chat (figure 2). Science questions accounted for 5.5 percent and government document–related questions for 3 percent.	cache/crl-15750.pdf	txt/crl-15750.txt