id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15867	Bracke, Marianne Stowell; Brewer, Michael; Huff-Eibl, Robyn; Lee, Daniel R.; Mitchell, Robert; Ray, Michael	Finding Information in a New Landscape: Developing New Service and Staffing Models for Mediated Information Services	2007	20	.pdf	application/pdf	10077	409	55	Clearly, the only way to save significant amounts of money on reference services without closing an entire library was to reduce reliance on subject specialist librarians at service sites, who, no ma er how senior they may be, are higher paid than paraprofessionals. Testing the Pilot Even these savings to the process, how- ever, could only be realized if FINL’s pilot succeeded in delivering reference service at these sites with no decrease in customer satisfaction at a minimum.	cache/crl-15867.pdf	txt/crl-15867.txt