id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15984	Meert, Deborah L.; Given, Lisa M.	Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries	2009	14	.pdf	application/pdf	7897	296	51	The results for this category suggest that non-UofA library staff ap- pear almost equally competent in an- swering questions requesting academic information as UofA library staff, even though non-UofA staff voice concern over not being familiar with UofA resources. Measuring Quality in Chat Reference Consortia 79 Part Two, Question One: How many questions are actually answered in “real time” by both the UofA library staff and non-UofA chat reference staff?	cache/crl-15984.pdf	txt/crl-15984.txt