id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16006	Murphy, Sarah Anne	Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment	2009	12	.pdf	application/pdf	5764	226	46	It includes an overview of the philosophy and an example of an actual virtual reference improvement project that was conducted using Lean Six Sigma tools and principles at The Ohio State University Libraries. Lean Six Sigma initiatives are usu- ally organizationwide and structured hierarchically with a Project Champion at the top, followed by Master Black Belts, Black Belts, Green Belts, and Project Leveraging Lean Six Sigma 217 Team Members.	cache/crl-16006.pdf	txt/crl-16006.txt