id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16055	Gerke, Jennifer; Maness, Jack M.	The Physical and the Virtual: The Relationship between Library as Place and Electronic Collections	2010	12	.pdf	application/pdf	5429	179	43	Carol Tenopir, Brenda Hitchcock, and Ashley Pillow, “Use and users of electronic library resources: an overview and analysis of recent research studies,” Council on Library and Information Resources (Aug. 2003), 42. Available at www. clir.org/pubs/reports/pub120/pub120.pdf. Though overall satisfaction levels of UCB users with the electronic “channel” of library services remain quite high, at least as measured by LibQUAL+™ and as compared against ARL averages, the consistency of experience of Norlin users does not seem to be as positive as that of UCB branch library users.	cache/crl-16055.pdf	txt/crl-16055.txt