id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16178	Jackson, Heather Lea; Hahn, Trudi Bellardo	Serving Higher Education’s Highest Goals: Assessment of the Academic Library as Place	2011	15	.pdf	application/pdf	7818	316	48	Assessing Academic Libraries The question of how best to measure efficacy of academic libraries has been debated for many years during which most assessment and evaluation studies have focused on modifying corporate or business models. While corporate models have beneficial elements that might be ap- plied in library settings, particularly those related to customer service evaluation, they are simply not enough to get the full picture of an academic library’s value, and many commentaries on the limitations of such methodologies are in the literature.5 These criticisms sensibly question specific trends or the application of such evalua- tive methods in academic libraries, but rarely are they accompanied by concrete solutions or means for improvement.	cache/crl-16178.pdf	txt/crl-16178.txt