id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16641	Samson, Sue; Granath, Kim; Alger, Adrienne	Journey Mapping the User Experience	2017	13	.pdf	application/pdf	5213	230	50	One method of assessing library services and access is journey mapping, also called service blueprinting, a methodology that uses library experiences and touchpoints at which a student comes into contact with the service.1 All interns will participate in a focus group at the end of the semester to analyze the data collection and make recommendations on how access to library services and resources can be improved.	cache/crl-16641.pdf	txt/crl-16641.txt