id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-17823	Dempsey, Paula R.	Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball?	2019		.htm	application/xhtml+xml	8826	339	44	Paula R. Dempsey* The study analyzes how chat reference providers refer patrons to subject specialists in 467 interactions from two years at a university library. However, chat reference providers cannot fully respond to every question.	cache/crl-17823.htm	txt/crl-17823.txt