id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-25262	Seale, Maura; Hicks, Alison; Nicholson, Karen P.	Toward a Critical Turn in Library UX	2022	19	.pdf	application/pdf	11006	401	37	Originally championed by Toward a Critical Turn in Library UX 11 the design consultancy IDEO, design thinking was first explored in the context of academic libraries through Bell and Shank’s 2007 book, Academic Librarianship by Design: A Blended Li- brarian’s Guide to the Tools and Techniques.54 Design thinking introduced a lean, iterative, and collaborative approach to library UX and the development of services, spaces, and tools.55 An emphasis on desirability56 (alongside technological feasibility and financial viability) embed- ded concrete and recognizable customer service ideals within user-centered library research, as illustrated by the push to create memorable Facebook-type “moments” and Amazon-like “experiences.”57 This paper seeks to address this gap by drawing upon literature from LIS, anthropology and human computer interaction to interrogate library UX.	cache/crl-25262.pdf	txt/crl-25262.txt