id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-26231	Kannegiser, Samantha; Hunter, Julie	Sexual Harassment on Chat Reference: Prevalence, Impact, and the Role of Organizations	2024	21	.pdf	application/pdf	7984	296	34	267 Sexual Harassment on Chat Reference: Prevalence, Impact, and the Role of Organizations Samantha Kannegiser and Julie Hunter* Over 100 chat providers in academic libraries were surveyed in a premier study mea- suring experiences of sexual harassment among library workers providing online chat reference. Research expands this definition to understand sexual harassment as a psychological construct with negative effects, even when the behaviors do not meet the legal thresholds of frequency or severity to be prohibited.2 A subset of the sexual harassment literature focuses on third-party sexual harassment, or customer sexual harassment, which recognizes that workers in service positions are harassed by their customers or patrons and are more vulnerable to harassment because of the power imbalance between service providers and customers.3 The effects of experiencing third-party sexual ha- rassment are similar to the effects of other types of workplace harassment; namely, lower job and health satisfaction and increased psychological stress.4 Library workers, like other frontline service workers, have reported experiencing sexual harassment at work by colleagues and supervisors, as well as third-party sexual harassment by patrons.5 While library work is often done in person, library reference work is increasingly *  Samantha Kannegiser is Student Success Librarian at Rutgers University-Camden, email: Samantha.kannegiser@ rutgers.edu; Julie Hunter was Student Success Librarian at Western Connecticut State University at the time this research was conducted and is now CMG Knowledge Management Lead at RSM US, email: julie.hunter@rsmus. com.	cache/crl-26231.pdf	txt/crl-26231.txt