id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-26858	Owens, Erin Elizabeth; Brooks, Kat	Comparison of Librarian and Patron Ratings of Synchronous Chat Interactions	2025	19	.pdf	application/pdf	7629	373	49	How well do librarians respond to live chat reference questions, in terms of profes- sional guidelines from RUSA? These discrepancies provide an opportunity to better understand and serve patrons as chat reference evolves in a modern landscape.	cache/crl-26858.pdf	txt/crl-26858.txt