id	sid	eid	entity	type
crl-14942	1	1	academ.ic	CARDINAL
crl-14942	1	2	christopher millson-martula	PERSON
crl-14942	1	3	vanaja menon	PRODUCT
crl-14942	5	1	the past two decades	DATE
crl-14942	16	1	today	DATE
crl-14942	18	1	christopher millson-martula	PERSON
crl-14942	18	2	arizona state university	ORG
crl-14942	18	3	phoenix	GPE
crl-14942	18	4	arizona	GPE
crl-14942	18	5	85069	DATE
crl-14942	19	1	vanaja menon	PERSON
crl-14942	19	2	the donnelley library	ORG
crl-14942	19	3	lake forest college	ORG
crl-14942	19	4	illinois 60045	GPE
crl-14942	20	1	33 34	CARDINAL
crl-14942	20	2	college & research	ORG
crl-14942	22	1	charles osburn	PERSON
crl-14942	23	1	douglas zweizig	PERSON
crl-14942	24	1	2	CARDINAL
crl-14942	34	1	january 1995	DATE
crl-14942	34	2	the years	DATE
crl-14942	35	1	the united kingdom	GPE
crl-14942	35	2	the 1960s and	DATE
crl-14942	35	3	1970s	DATE
crl-14942	36	1	the association of research libraries'	ORG
crl-14942	37	1	one	CARDINAL
crl-14942	38	1	russell	PERSON
crl-14942	39	1	3	CARDINAL
crl-14942	39	2	four-year	DATE
crl-14942	43	1	1	CARDINAL
crl-14942	43	2	2	CARDINAL
crl-14942	43	3	3	CARDINAL
crl-14942	44	1	one	CARDINAL
crl-14942	47	1	andrew green	PERSON
crl-14942	48	1	4	CARDINAL
crl-14942	58	1	donald king	PERSON
crl-14942	58	2	vernon palmour	PERSON
crl-14942	59	1	5	CARDINAL
crl-14942	60	1	35	CARDINAL
crl-14942	61	1	6	CARDINAL
crl-14942	66	1	philip rzasa	PERSON
crl-14942	66	2	norman baker	PERSON
crl-14942	66	3	robert burns	PERSON
crl-14942	66	4	jeffrey disend	PERSON
crl-14942	67	1	10	CARDINAL
crl-14942	69	1	years	DATE
crl-14942	70	1	36	CARDINAL
crl-14942	70	2	college & research	ORG
crl-14942	72	1	11	CARDINAL
crl-14942	74	1	years	DATE
crl-14942	76	1	1	CARDINAL
crl-14942	76	2	2	CARDINAL
crl-14942	76	3	3	CARDINAL
crl-14942	78	1	adamson	PERSON
crl-14942	78	2	the past few years	DATE
crl-14942	79	1	1995	DATE
crl-14942	82	1	valarie zeithaml	PERSON
crl-14942	82	2	a. parasuraman	PERSON
crl-14942	82	3	leonard berry	PERSON
crl-14942	82	4	judged.13	PERSON
crl-14942	89	1	a. parasuraman et al	PERSON
crl-14942	89	2	two	CARDINAL
crl-14942	89	3	first	ORDINAL
crl-14942	92	1	four	CARDINAL
crl-14942	92	2	second	ORDINAL
crl-14942	93	1	first	ORDINAL
crl-14942	99	1	two	CARDINAL
crl-14942	100	1	first	ORDINAL
crl-14942	102	1	two	CARDINAL
crl-14942	106	1	zeithaml et al	PERSON
crl-14942	106	2	four	CARDINAL
crl-14942	106	3	1	CARDINAL
crl-14942	106	4	2	CARDINAL
crl-14942	106	5	3	CARDINAL
crl-14942	106	6	4	CARDINAL
crl-14942	106	7	third	ORDINAL
crl-14942	106	8	one	CARDINAL
crl-14942	108	1	37	CARDINAL
crl-14942	109	1	one	CARDINAL
crl-14942	110	1	kathleen sanford's	PERSON
crl-14942	114	1	three	CARDINAL
crl-14942	115	1	three	CARDINAL
crl-14942	120	1	first	ORDINAL
crl-14942	121	1	three	CARDINAL
crl-14942	121	2	38	CARDINAL
crl-14942	121	3	college & research	ORG
crl-14942	125	1	parasuraman et al	PERSON
crl-14942	125	2	sixteen	CARDINAL
crl-14942	125	3	five	CARDINAL
crl-14942	126	1	17	CARDINAL
crl-14942	136	1	january 1995	DATE
crl-14942	136	2	first	ORDINAL
crl-14942	137	1	zeithaml et al	PERSON
crl-14942	137	2	six	CARDINAL
crl-14942	137	3	five	CARDINAL
crl-14942	143	1	two	CARDINAL
crl-14942	143	2	1	CARDINAL
crl-14942	143	3	2	CARDINAL
crl-14942	144	1	one	CARDINAL
crl-14942	147	1	one	CARDINAL
crl-14942	152	1	first	ORDINAL
crl-14942	156	1	19	CARDINAL
crl-14942	156	2	two	CARDINAL
crl-14942	158	1	39	CARDINAL
crl-14942	164	1	zeithaml et al	PERSON
crl-14942	164	2	four	CARDINAL
crl-14942	164	3	•	CARDINAL
crl-14942	164	4	•	CARDINAL
crl-14942	164	5	•	CARDINAL
crl-14942	164	6	•	CARDINAL
crl-14942	165	1	college & research	ORG
crl-14942	166	1	first	ORDINAL
crl-14942	170	1	three	CARDINAL
crl-14942	170	2	1	CARDINAL
crl-14942	170	3	2	CARDINAL
crl-14942	170	4	3	CARDINAL
crl-14942	176	1	second	ORDINAL
crl-14942	176	2	january 1995	DATE
crl-14942	177	1	second	ORDINAL
crl-14942	179	1	zeithaml et al	PERSON
crl-14942	180	1	four	CARDINAL
crl-14942	180	2	second	ORDINAL
crl-14942	180	3	1	CARDINAL
crl-14942	180	4	2	CARDINAL
crl-14942	180	5	3	CARDINAL
crl-14942	180	6	4	CARDINAL
crl-14942	190	1	1	CARDINAL
crl-14942	190	2	2	CARDINAL
crl-14942	190	3	3	CARDINAL
crl-14942	190	4	4	CARDINAL
crl-14942	193	1	gap4	GPE
crl-14942	196	1	41	CARDINAL
crl-14942	197	1	first	ORDINAL
crl-14942	200	1	one	CARDINAL
crl-14942	202	1	four	CARDINAL
crl-14942	206	1	42	CARDINAL
crl-14942	206	2	college & research	ORG
crl-14942	213	1	ten years ago	DATE
crl-14942	213	2	russell	PERSON
crl-14942	215	1	zeithaml et al	PERSON
crl-14942	216	1	january 1995	DATE
crl-14942	218	1	two	CARDINAL
crl-14942	219	1	first	ORDINAL
crl-14942	220	1	joan uhlenberg	PERSON
crl-14942	221	1	25	CARDINAL
crl-14942	221	2	first	ORDINAL
crl-14942	238	1	first	ORDINAL
crl-14942	242	1	one	CARDINAL
crl-14942	243	1	43	CARDINAL
crl-14942	255	1	44	CARDINAL
crl-14942	255	2	college & research	ORG
crl-14942	258	1	one	CARDINAL
crl-14942	258	2	one	CARDINAL
crl-14942	259	1	one	CARDINAL
crl-14942	262	1	british airways	ORG
crl-14942	262	2	heathrow	FAC
crl-14942	264	1	zeithaml et al	PERSON
crl-14942	265	1	less than 5 percent	PERCENT
crl-14942	268	1	loews hotels	ORG
crl-14942	271	1	january 1995	DATE
crl-14942	274	1	daily	DATE
crl-14942	275	1	daily	DATE
crl-14942	277	1	one-day	DATE
crl-14942	293	1	45	CARDINAL
crl-14942	294	1	one	CARDINAL
crl-14942	302	1	today	DATE
crl-14942	305	1	46	CARDINAL
crl-14942	305	2	college & research	ORG
crl-14942	313	1	1995	DATE
crl-14942	317	1	one	CARDINAL
crl-14942	322	1	1	CARDINAL
crl-14942	322	2	charles b. osburn	PERSON
crl-14942	322	3	quarterly 54	DATE
crl-14942	322	4	1984	DATE
crl-14942	322	5	90	CARDINAL
crl-14942	322	6	2	CARDINAL
crl-14942	322	7	douglas zweizig	PERSON
crl-14942	322	8	drexel	ORG
crl-14942	322	9	quarterly 12	DATE
crl-14942	322	10	1976	DATE
crl-14942	322	11	48	CARDINAL
crl-14942	323	1	3	CARDINAL
crl-14942	323	2	russell	PERSON
crl-14942	324	1	thomas j. galvin	PERSON
crl-14942	324	2	beverly p. lynch	ORG
crl-14942	324	3	san francisco	GPE
crl-14942	324	4	josey-bass	PERSON
crl-14942	324	5	1982	DATE
crl-14942	324	6	25	CARDINAL
crl-14942	324	7	4	CARDINAL
crl-14942	324	8	andrew green	PERSON
crl-14942	324	9	british	NORP
crl-14942	324	10	5	CARDINAL
crl-14942	324	11	1990	DATE
crl-14942	324	12	65	CARDINAL
crl-14942	325	1	donald w. king	PERSON
crl-14942	325	2	vernon e. palmour	PERSON
crl-14942	326	1	carol fenichel	PERSON
crl-14942	326	2	washington	GPE
crl-14942	326	3	d.c	GPE
crl-14942	327	1	american	NORP
crl-14942	327	2	1974	DATE
crl-14942	327	3	7-33	DATE
crl-14942	328	1	6	CARDINAL
crl-14942	329	1	76	CARDINAL
crl-14942	330	1	7	CARDINAL
crl-14942	331	1	8	CARDINAL
crl-14942	331	2	philip rzasa	PERSON
crl-14942	331	3	norman baker	PERSON
crl-14942	331	4	american	NORP
crl-14942	331	5	23	CARDINAL
crl-14942	331	6	aug. 1972	DATE
crl-14942	331	7	248	CARDINAL
crl-14942	332	1	47 9	DATE
crl-14942	333	1	robert w. burns	PERSON
crl-14942	334	1	4	CARDINAL
crl-14942	334	2	mar. 1978	DATE
crl-14942	334	3	4	CARDINAL
crl-14942	335	1	10	CARDINAL
crl-14942	336	1	jeffrey e. disend	PERSON
crl-14942	336	2	radnor	GPE
crl-14942	337	1	chilton	ORG
crl-14942	337	2	1991	DATE
crl-14942	338	1	11	CARDINAL
crl-14942	338	2	valarie zeithaml	PERSON
crl-14942	338	3	leonard berry	PERSON
crl-14942	338	4	a. parasuraman	PERSON
crl-14942	338	5	52	CARDINAL
crl-14942	338	6	1988	DATE
crl-14942	338	7	38	DATE
crl-14942	338	8	12	CARDINAL
crl-14942	339	1	j. douglas adamson	PERSON
crl-14942	339	2	20	CARDINAL
crl-14942	339	3	dec. 1988	DATE
crl-14942	339	4	4	CARDINAL
crl-14942	339	5	valarie zeithaml	PERSON
crl-14942	339	6	a. parasuraman	PERSON
crl-14942	339	7	leonard berry	PERSON
crl-14942	339	8	new york	GPE
crl-14942	339	9	1990	DATE
crl-14942	339	10	19	CARDINAL
crl-14942	339	11	14	CARDINAL
crl-14942	340	1	a. parasuraman	PERSON
crl-14942	340	2	leonard berry	PERSON
crl-14942	340	3	valarie zeithaml	PERSON
crl-14942	340	4	sloan management	ORG
crl-14942	340	5	32	CARDINAL
crl-14942	340	6	spring 1991	DATE
crl-14942	340	7	39	CARDINAL
crl-14942	341	1	15	CARDINAL
crl-14942	341	2	zeithaml	PERSON
crl-14942	341	3	20	CARDINAL
crl-14942	341	4	16	CARDINAL
crl-14942	342	1	kathleen sanford	PERSON
crl-14942	342	2	34	CARDINAL
crl-14942	342	3	oct. 1989	DATE
crl-14942	342	4	30	CARDINAL
crl-14942	342	5	17	CARDINAL
crl-14942	342	6	zeithaml	PERSON
crl-14942	342	7	39	CARDINAL
crl-14942	343	1	18	CARDINAL
crl-14942	343	2	valarie zeithaml	PERSON
crl-14942	343	3	leonard berry	PERSON
crl-14942	343	4	a. parasuraman	PERSON
crl-14942	343	5	cambridge	GPE
crl-14942	343	6	mass	GPE
crl-14942	344	1	1991	DATE
crl-14942	345	1	19	CARDINAL
crl-14942	346	1	michael d. johnson	PERSON
crl-14942	346	2	claes	ORG
crl-14942	346	3	12(june 1991	DATE
crl-14942	346	4	276	CARDINAL
crl-14942	346	5	20	CARDINAL
crl-14942	349	1	275	CARDINAL
crl-14942	349	2	21	CARDINAL
crl-14942	350	1	ruth n. bolton	PERSON
crl-14942	350	2	james h. drew	PERSON
crl-14942	350	3	17	CARDINAL
crl-14942	350	4	mar. 1991	DATE
crl-14942	350	5	383	CARDINAL
crl-14942	351	1	zeithaml	PERSON
crl-14942	351	2	40	CARDINAL
crl-14942	351	3	23	CARDINAL
crl-14942	352	1	25	CARDINAL
crl-14942	353	1	zeithaml	PERSON
crl-14942	353	2	125	CARDINAL
crl-14942	353	3	25	CARDINAL
crl-14942	354	1	joan uhlenberg	PERSON
crl-14942	354	2	31	CARDINAL
crl-14942	354	3	sept. 1992	DATE
crl-14942	354	4	34	CARDINAL
crl-14942	354	5	26	CARDINAL
crl-14942	355	1	zeithaml	PERSON
crl-14942	355	2	60	CARDINAL
crl-14942	356	1	college & research	ORG
crl-14942	356	2	california	GPE
crl-14942	356	3	david a. harmeyer	PERSON
crl-14942	356	4	three	CARDINAL
crl-14942	356	5	michigan	GPE
crl-14942	356	6	julie voelck archimedes	PERSON
crl-14942	356	7	hypercard	PRODUCT
crl-14942	356	8	jim ottaviani	PERSON
crl-14942	364	1	ohio	GPE
crl-14942	367	1	oclc	NORP
crl-14942	368	1	oclc	PERSON
crl-14942	368	2	800-848-5878	CARDINAL
crl-14942	368	3	frantz road	GPE
crl-14942	368	4	dublin	GPE
crl-14942	368	5	ohio 43017-3395	ORG