id	sid	eid	entity	type
crl-15128	1	1	tqm	ORG
crl-15128	1	2	237 237	QUANTITY
crl-15128	1	3	vicki coleman	PERSON
crl-15128	1	4	xiao	PERSON
crl-15128	1	5	linda bair	PERSON
crl-15128	1	6	bill chollett	PERSON
crl-15128	1	7	the fall of 1994	DATE
crl-15128	1	8	the sterling c. evans library	ORG
crl-15128	3	1	leonard l. berry	PERSON
crl-15128	3	2	a. parasuraman	PERSON
crl-15128	3	3	valarie a. zeithaml	PERSON
crl-15128	4	1	five	CARDINAL
crl-15128	6	1	four	CARDINAL
crl-15128	6	2	the sterling c. evans library	ORG
crl-15128	6	3	texas a&m university	ORG
crl-15128	7	1	vicki coleman	PERSON
crl-15128	9	1	xiao	PERSON
crl-15128	11	1	linda bair	PERSON
crl-15128	11	2	bill chollett	PERSON
crl-15128	12	1	tqm	ORG
crl-15128	14	1	1988	DATE
crl-15128	14	2	leonard l. berry	PERSON
crl-15128	14	3	a. parasuraman	PERSON
crl-15128	14	4	valarie a. zeithaml	PERSON
crl-15128	16	1	1	CARDINAL
crl-15128	16	2	2	CARDINAL
crl-15128	16	3	3	CARDINAL
crl-15128	17	1	five	CARDINAL
crl-15128	18	1	college & research	ORG
crl-15128	18	2	may 1997	DATE
crl-15128	18	3	five	CARDINAL
crl-15128	19	1	1	CARDINAL
crl-15128	20	1	marilyn d. white	PERSON
crl-15128	20	2	eileen g. abels	PERSON
crl-15128	21	1	twenty-two	CARDINAL
crl-15128	24	1	only one	CARDINAL
crl-15128	25	1	françoise hebert	PERSON
crl-15128	25	2	canada	GPE
crl-15128	27	1	one	CARDINAL
crl-15128	28	1	first	ORDINAL
crl-15128	29	1	zeithaml	PERSON
crl-15128	29	2	three	CARDINAL
crl-15128	29	3	1 five	CARDINAL
crl-15128	29	4	defined7	PERSON
crl-15128	35	1	tqm	ORG
crl-15128	35	2	239	CARDINAL
crl-15128	36	1	abels	ORG
crl-15128	37	1	texas a&m university	ORG
crl-15128	37	2	approximately 44,000	CARDINAL
crl-15128	37	3	nearly 20 percent	PERCENT
crl-15128	38	1	approximately 2,500	CARDINAL
crl-15128	38	2	13,000	CARDINAL
crl-15128	39	1	the sterling c. evans library	ORG
crl-15128	40	1	more than two million	CARDINAL
crl-15128	40	2	four million	CARDINAL
crl-15128	40	3	13,000	CARDINAL
crl-15128	40	4	1 evans	ORG
crl-15128	40	5	1	CARDINAL
crl-15128	41	1	two	CARDINAL
crl-15128	41	2	one	CARDINAL
crl-15128	41	3	first	ORDINAL
crl-15128	41	4	one	CARDINAL
crl-15128	41	5	second	ORDINAL
crl-15128	41	6	one	CARDINAL
crl-15128	41	7	third	ORDINAL
crl-15128	43	1	1 2	CARDINAL
crl-15128	44	1	q.16	DATE
crl-15128	44	2	first	ORDINAL
crl-15128	44	3	q.18	GPE
crl-15128	44	4	q.19	ORG
crl-15128	44	5	240	CARDINAL
crl-15128	44	6	college & research	ORG
crl-15128	44	7	1997	DATE
crl-15128	45	1	more than 150	CARDINAL
crl-15128	47	1	1	CARDINAL
crl-15128	48	1	2	CARDINAL
crl-15128	49	1	3	CARDINAL
crl-15128	50	1	zeithaml	PERSON
crl-15128	50	2	quality.10	CARDINAL
crl-15128	50	3	two	CARDINAL
crl-15128	51	1	1	CARDINAL
crl-15128	51	2	1	CARDINAL
crl-15128	51	3	three	CARDINAL
crl-15128	51	4	1	CARDINAL
crl-15128	51	5	9	CARDINAL
crl-15128	52	1	twenty-two	CARDINAL
crl-15128	52	2	five	CARDINAL
crl-15128	52	3	one	CARDINAL
crl-15128	52	4	five	CARDINAL
crl-15128	53	1	2	CARDINAL
crl-15128	53	2	2	CARDINAL
crl-15128	53	3	five	CARDINAL
crl-15128	54	1	zeithaml	PERSON
crl-15128	60	1	zeithaml	PERSON
crl-15128	60	2	five	CARDINAL
crl-15128	60	3	hundreds	CARDINAL
crl-15128	61	1	servqual	PERSON
crl-15128	61	2	five	CARDINAL
crl-15128	62	1	quality.11	GPE
crl-15128	62	2	evans library	ORG
crl-15128	63	1	525	CARDINAL
crl-15128	63	2	125	CARDINAL
crl-15128	63	3	25	CARDINAL
crl-15128	63	4	tqm	ORG
crl-15128	63	5	241	CARDINAL
crl-15128	63	6	2	CARDINAL
crl-15128	63	7	2 1	DATE
crl-15128	64	1	evans library	ORG
crl-15128	66	1	five	CARDINAL
crl-15128	68	1	100	CARDINAL
crl-15128	68	2	five	CARDINAL
crl-15128	69	1	up to 100	CARDINAL
crl-15128	70	1	1	CARDINAL
crl-15128	72	1	2	CARDINAL
crl-15128	73	1	3	CARDINAL
crl-15128	74	1	4	CARDINAL
crl-15128	75	1	5	CARDINAL
crl-15128	76	1	100	CARDINAL
crl-15128	89	1	242	CARDINAL
crl-15128	89	2	college & research libraries	ORG
crl-15128	89	3	may 1997	DATE
crl-15128	89	4	twenty-two	CARDINAL
crl-15128	95	1	zeithaml	PERSON
crl-15128	98	1	1	CARDINAL
crl-15128	99	1	2	CARDINAL
crl-15128	99	2	35	CARDINAL
crl-15128	99	3	23	CARDINAL
crl-15128	99	4	6.0 7.9	CARDINAL
crl-15128	99	5	64	CARDINAL
crl-15128	99	6	6.2 8.0	CARDINAL
crl-15128	100	1	70	CARDINAL
crl-15128	100	2	6.2 6.2 8.0	CARDINAL
crl-15128	100	3	6	CARDINAL
crl-15128	100	4	198	CARDINAL
crl-15128	100	5	6.4	CARDINAL
crl-15128	100	6	one	CARDINAL
crl-15128	100	7	five	CARDINAL
crl-15128	100	8	five	CARDINAL
crl-15128	103	1	1	CARDINAL
crl-15128	104	1	2	CARDINAL
crl-15128	105	1	100	CARDINAL
crl-15128	106	1	3	CARDINAL
crl-15128	106	2	two	CARDINAL
crl-15128	107	1	4.	CARDINAL
crl-15128	107	2	three	CARDINAL
crl-15128	107	3	nearly 200	CARDINAL
crl-15128	108	1	38 percent	PERCENT
crl-15128	109	1	more than 50	CARDINAL
crl-15128	109	2	tqm	ORG
crl-15128	109	3	243 percent	PERCENT
crl-15128	110	1	1	CARDINAL
crl-15128	110	2	9	CARDINAL
crl-15128	110	3	twenty-two	CARDINAL
crl-15128	110	4	five	CARDINAL
crl-15128	110	5	2	CARDINAL
crl-15128	110	6	more than 83 percent	PERCENT
crl-15128	111	1	nearly 50 percent	PERCENT
crl-15128	111	2	weekly	DATE
crl-15128	112	1	more than 60 percent	PERCENT
crl-15128	112	2	monthly	DATE
crl-15128	113	1	3	CARDINAL
crl-15128	114	1	2	CARDINAL
crl-15128	114	2	100	CARDINAL
crl-15128	115	1	first	ORDINAL
crl-15128	115	2	second	ORDINAL
crl-15128	118	1	4.14	CARDINAL
crl-15128	120	1	hours	TIME
crl-15128	122	1	3	CARDINAL
crl-15128	123	1	1	CARDINAL
crl-15128	124	1	8	CARDINAL
crl-15128	124	2	five	CARDINAL
crl-15128	125	1	3	CARDINAL
crl-15128	125	2	the evans library n=198	ORG
crl-15128	125	3	daily	DATE
crl-15128	125	4	weekly	DATE
crl-15128	125	5	monthly	DATE
crl-15128	125	6	12.5%	PERCENT
crl-15128	125	7	46.9%	PERCENT
crl-15128	125	8	37.5%	PERCENT
crl-15128	125	9	3.1%	PERCENT
crl-15128	125	10	4.5	CARDINAL
crl-15128	125	11	63.6 13.6	CARDINAL
crl-15128	125	12	24.2	CARDINAL
crl-15128	125	13	50.0 24.2 1.6	QUANTITY
crl-15128	126	1	24.3 52.9	CARDINAL
crl-15128	126	2	21.4 1.4	CARDINAL
crl-15128	126	3	0.0	CARDINAL
crl-15128	126	4	16.7 66.7 16.7	QUANTITY
crl-15128	126	5	4	CARDINAL
crl-15128	126	6	1 26.7%	PERCENT
crl-15128	126	7	32%	PERCENT
crl-15128	126	8	2	CARDINAL
crl-15128	126	9	23.6 22	CARDINAL
crl-15128	126	10	3 18.8 19	QUANTITY
crl-15128	126	11	4	CARDINAL
crl-15128	126	12	5	CARDINAL
crl-15128	126	13	14.8 16	QUANTITY
crl-15128	128	1	244	CARDINAL
crl-15128	128	2	college & research libraries	ORG
crl-15128	128	3	may 1997	DATE
crl-15128	128	4	3	CARDINAL
crl-15128	128	5	4	CARDINAL
crl-15128	128	6	tqm	ORG
crl-15128	128	7	245	CARDINAL
crl-15128	128	8	5	CARDINAL
crl-15128	128	9	6	CARDINAL
crl-15128	128	10	246	CARDINAL
crl-15128	128	11	college & research libraries	ORG
crl-15128	128	12	may 1997	DATE
crl-15128	128	13	7	CARDINAL
crl-15128	128	14	8	CARDINAL
crl-15128	128	15	tqm	ORG
crl-15128	128	16	247	CARDINAL
crl-15128	128	17	9	CARDINAL
crl-15128	128	18	9	CARDINAL
crl-15128	131	1	four	CARDINAL
crl-15128	131	2	9	CARDINAL
crl-15128	133	1	1	CARDINAL
crl-15128	134	1	2	CARDINAL
crl-15128	135	1	3	CARDINAL
crl-15128	137	1	second	ORDINAL
crl-15128	138	1	248	CARDINAL
crl-15128	138	2	may 1997	DATE
crl-15128	139	1	five	CARDINAL
crl-15128	143	1	five	CARDINAL
crl-15128	146	1	twenty-two	CARDINAL
crl-15128	146	2	fourteen	DATE
crl-15128	146	3	64%	PERCENT
crl-15128	146	4	six (27%	PERCENT
crl-15128	146	5	two (9%	PERCENT
crl-15128	155	1	38 percent	PERCENT
crl-15128	162	1	spring 1997	DATE
crl-15128	163	1	one	CARDINAL
crl-15128	165	1	tqm	ORG
crl-15128	165	2	249	CARDINAL
crl-15128	165	3	1	CARDINAL
crl-15128	166	1	rosanna m. o�neil	PERSON
crl-15128	166	2	englewood	GPE
crl-15128	167	1	1994	DATE
crl-15128	167	2	2	CARDINAL
crl-15128	167	3	2	CARDINAL
crl-15128	168	1	valarie a. zeithaml	PERSON
crl-15128	168	2	a. purasuraman	PERSON
crl-15128	168	3	leonard l. berry	PERSON
crl-15128	168	4	new york	GPE
crl-15128	168	5	1990	DATE
crl-15128	168	6	19	CARDINAL
crl-15128	168	7	26	CARDINAL
crl-15128	168	8	3	CARDINAL
crl-15128	169	1	neil	PERSON
crl-15128	169	2	6	CARDINAL
crl-15128	169	3	4	CARDINAL
crl-15128	170	1	françoise hebert	PERSON
crl-15128	170	2	canada	GPE
crl-15128	170	3	16	CARDINAL
crl-15128	170	4	1994	DATE
crl-15128	170	5	3	CARDINAL
crl-15128	170	6	5	CARDINAL
crl-15128	171	1	valarie a. zeithaml	PERSON
crl-15128	171	2	leonard l. berry	PERSON
crl-15128	171	3	a. parasuraman	PERSON
crl-15128	171	4	the academy of marketing science 21	ORG
crl-15128	171	5	1	CARDINAL
crl-15128	171	6	1993	DATE
crl-15128	171	7	1	CARDINAL
crl-15128	172	1	zeithaml	PERSON
crl-15128	172	2	19	CARDINAL
crl-15128	172	3	26	CARDINAL
crl-15128	173	1	zeithaml	PERSON
crl-15128	173	2	1�12	CARDINAL
crl-15128	173	3	8	CARDINAL
crl-15128	174	1	marilyn d. white	PERSON
crl-15128	174	2	eileen g. abels	PERSON
crl-15128	174	3	86	CARDINAL
crl-15128	174	4	4 (1995	DATE
crl-15128	174	5	36	CARDINAL
crl-15128	175	1	zeithaml	PERSON
crl-15128	175	2	19	CARDINAL
crl-15128	175	3	1 0	DATE
crl-15128	176	1	181	CARDINAL
crl-15128	176	2	1 1	CARDINAL
crl-15128	178	1	26	CARDINAL
crl-15128	178	2	1 2	CARDINAL
crl-15128	179	1	leonard l. berry	PERSON
crl-15128	179	2	linda bair	PERSON
crl-15128	179	3	bill chollett	PERSON
crl-15128	179	4	texas a&m university	ORG
crl-15128	179	5	june 1994	DATE
crl-15128	180	1	1 3	CARDINAL
crl-15128	181	1	zeithaml	PERSON
crl-15128	181	2	176	CARDINAL
crl-15128	181	3	77	DATE
crl-15128	181	4	1 4	DATE
crl-15128	183	1	28	CARDINAL
crl-15128	183	2	1 5	CARDINAL
crl-15128	184	1	19	CARDINAL
crl-15128	185	1	the evans library	ORG