id	sid	eid	entity	type
crl-15193	1	1	156	CARDINAL
crl-15193	1	2	college & research libraries	ORG
crl-15193	1	3	march 1998	DATE
crl-15193	1	4	syed saad andaleeb	PERSON
crl-15193	1	5	patience l. simmonds competitive	PERSON
crl-15193	3	1	five	CARDINAL
crl-15193	4	1	three	CARDINAL
crl-15193	4	2	erie	GPE
crl-15193	4	3	pennsylvania	GPE
crl-15193	4	4	three	CARDINAL
crl-15193	5	1	64 percent	PERCENT
crl-15193	7	1	oday	DATE
crl-15193	7	2	li­ braries	PERSON
crl-15193	13	1	each year	DATE
crl-15193	14	1	saad andaleeb	PERSON
crl-15193	14	2	vania	DATE
crl-15193	15	1	patience l. simmonds	PERSON
crl-15193	15	2	pennsylvania state university	ORG
crl-15193	15	3	156	CARDINAL
crl-15193	15	4	157	CARDINAL
crl-15193	16	1	christopher millson-martula	PERSON
crl-15193	16	2	vanaja menon	ORG
crl-15193	16	3	one	CARDINAL
crl-15193	18	1	peter hernon	PERSON
crl-15193	18	2	phillip calvert	PERSON
crl-15193	18	3	a. nitecki	PERSON
crl-15193	19	1	orient	LOC
crl-15193	25	1	vicki coleman	PERSON
crl-15193	25	2	yi xiao	PERSON
crl-15193	25	3	linda blair	PERSON
crl-15193	25	4	susan edwards	PERSON
crl-15193	25	5	m. browne,8 hernon	PERSON
crl-15193	25	6	five	CARDINAL
crl-15193	25	7	twenty-two	CARDINAL
crl-15193	25	8	a. parasuraman	PERSON
crl-15193	25	9	leonard berry	PERSON
crl-15193	25	10	valarie zeithaml12	PERSON
crl-15193	28	1	tom j. brown	PERSON
crl-15193	28	2	gilbert a. churchill jr.	PERSON
crl-15193	28	3	j. paul peter	PERSON
crl-15193	28	4	j. joseph cronin jr.	PERSON
crl-15193	28	5	steven a. taylor	PERSON
crl-15193	28	6	james m. carman	PERSON
crl-15193	28	7	ones.15 emin	ORG
crl-15193	28	8	gregory w. boller	PERSON
crl-15193	29	1	nitecki	ORG
crl-15193	29	2	hernon	PERSON
crl-15193	29	3	calvert	PERSON
crl-15193	30	1	abels.11 158 college & research libraries	ORG
crl-15193	30	2	march 1998	DATE
crl-15193	30	3	mea­ sures	PERSON
crl-15193	33	1	first	ORDINAL
crl-15193	44	1	li­ braries	PERSON
crl-15193	54	1	zeithaml	PERSON
crl-15193	56	1	zeithaml,22	PERSON
crl-15193	56	2	159	CARDINAL
crl-15193	58	1	more­	NORP
crl-15193	58	2	four	CARDINAL
crl-15193	60	1	3	CARDINAL
crl-15193	63	1	two	CARDINAL
crl-15193	65	1	two	CARDINAL
crl-15193	68	1	nitecki	PERSON
crl-15193	68	2	setting.23	PRODUCT
crl-15193	70	1	4	CARDINAL
crl-15193	75	1	first	ORDINAL
crl-15193	77	1	two	CARDINAL
crl-15193	78	1	first	ORDINAL
crl-15193	82	1	ten	CARDINAL
crl-15193	82	2	college stu­	ORG
crl-15193	84	1	setting.23 160 college & research libraries	ORG
crl-15193	84	2	march 1998	DATE
crl-15193	85	1	col­ lege	ORG
crl-15193	86	1	seven	CARDINAL
crl-15193	99	1	25	CARDINAL
crl-15193	99	2	three	CARDINAL
crl-15193	99	3	erie	GPE
crl-15193	99	4	pennsylvania	GPE
crl-15193	100	1	li­ brary	PERSON
crl-15193	100	2	nash	PERSON
crl-15193	100	3	gannon uni­ versity	ORG
crl-15193	100	4	mercyhurst college	ORG
crl-15193	101	1	three	CARDINAL
crl-15193	107	1	210	CARDINAL
crl-15193	108	1	188	CARDINAL
crl-15193	109	1	89.5 percent	PERCENT
crl-15193	110	1	three	CARDINAL
crl-15193	110	2	summer	DATE
crl-15193	111	1	one-year	DATE
crl-15193	112	1	instru­ ments	PERSON
crl-15193	114	1	1	CARDINAL
crl-15193	114	2	zero	CARDINAL
crl-15193	116	1	1	CARDINAL
crl-15193	117	1	161	CARDINAL
crl-15193	117	2	1	CARDINAL
crl-15193	117	3	zero	CARDINAL
crl-15193	117	4	2	CARDINAL
crl-15193	117	5	4	CARDINAL
crl-15193	117	6	5.12 1.25	CARDINAL
crl-15193	117	7	3	CARDINAL
crl-15193	117	8	5.05 1.31	CARDINAL
crl-15193	117	9	4	CARDINAL
crl-15193	117	10	5.64 1.07	CARDINAL
crl-15193	117	11	5	CARDINAL
crl-15193	117	12	5.30 1.20	CARDINAL
crl-15193	117	13	4	CARDINAL
crl-15193	117	14	3.73 1.23	CARDINAL
crl-15193	117	15	2	CARDINAL
crl-15193	117	16	.36 .38 .41	MONEY
crl-15193	117	17	.19	ORG
crl-15193	117	18	5.80 1.11	CARDINAL
crl-15193	117	19	9)t .60 .57 .35 .45	MONEY
crl-15193	122	1	six	CARDINAL
crl-15193	122	2	first	ORDINAL
crl-15193	123	1	three	CARDINAL
crl-15193	123	2	c. nunnally’s	PERSON
crl-15193	129	1	1	CARDINAL
crl-15193	129	2	28	CARDINAL
crl-15193	130	1	only four	CARDINAL
crl-15193	130	2	2	CARDINAL
crl-15193	131	1	four	CARDINAL
crl-15193	131	2	2	CARDINAL
crl-15193	131	3	1	CARDINAL
crl-15193	131	4	2	CARDINAL
crl-15193	131	5	3	CARDINAL
crl-15193	131	6	4	CARDINAL
crl-15193	131	7	.19 .12 .21	ORG
crl-15193	131	8	.07 asrnc-1	PERSON
crl-15193	131	9	.16 .24 .27 asrnc-5	PERSON
crl-15193	131	10	.29 .24 res-l .23	PERSON
crl-15193	131	11	.28	ORG
crl-15193	132	1	-.01 .39	ORG
crl-15193	132	2	.51	ORG
crl-15193	132	3	.01 tan-2	PERSON
crl-15193	132	4	tan-1 .37 -.11 .06 .68	PERSON
crl-15193	132	5	7.93	CARDINAL
crl-15193	132	6	44.1%	PERCENT
crl-15193	132	7	11.5%	PERCENT
crl-15193	132	8	7.0%	PERCENT
crl-15193	132	9	6.6%	PERCENT
crl-15193	132	10	44.1%	PERCENT
crl-15193	132	11	55.6%	PERCENT
crl-15193	132	12	62.5%	PERCENT
crl-15193	132	13	69.1%	PERCENT
crl-15193	132	14	alpha.27 162 college & research libraries	ORG
crl-15193	132	15	march 1998	DATE
crl-15193	132	16	3	CARDINAL
crl-15193	132	17	five	CARDINAL
crl-15193	132	18	1	CARDINAL
crl-15193	132	19	2	CARDINAL
crl-15193	132	20	3	CARDINAL
crl-15193	132	21	4	CARDINAL
crl-15193	132	22	5	CARDINAL
crl-15193	132	23	.46 .10	MONEY
crl-15193	132	24	.42	ORG
crl-15193	132	25	comp-2 .29	PERSON
crl-15193	133	1	.19	ORG
crl-15193	133	2	.07 .24 .812	PERSON
crl-15193	133	3	.18	CARDINAL
crl-15193	133	4	-.01 .17	GPE
crl-15193	133	5	.04	PERSON
crl-15193	133	6	.01 tan-2	PERSON
crl-15193	133	7	.08 .13 .11 .20	MONEY
crl-15193	133	8	tan-1	ORG
crl-15193	133	9	.55	CARDINAL
crl-15193	133	10	7.93	CARDINAL
crl-15193	133	11	1.19	CARDINAL
crl-15193	133	12	44.1%	PERCENT
crl-15193	133	13	11.5%	PERCENT
crl-15193	133	14	7.0%	PERCENT
crl-15193	133	15	6.6%	PERCENT
crl-15193	133	16	4.5%	PERCENT
crl-15193	133	17	44.1%	PERCENT
crl-15193	133	18	55.6%	PERCENT
crl-15193	133	19	62.5%	PERCENT
crl-15193	133	20	69.1%	PERCENT
crl-15193	133	21	73.6%	PERCENT
crl-15193	133	22	first	ORDINAL
crl-15193	136	1	five	CARDINAL
crl-15193	136	2	3	CARDINAL
crl-15193	137	1	less than one	CARDINAL
crl-15193	139	1	first	ORDINAL
crl-15193	140	1	four	CARDINAL
crl-15193	140	2	five	CARDINAL
crl-15193	141	1	4 and 5	DATE
crl-15193	142	1	five	CARDINAL
crl-15193	143	1	163	CARDINAL
crl-15193	143	2	4	CARDINAL
crl-15193	143	3	four	CARDINAL
crl-15193	143	4	1	CARDINAL
crl-15193	143	5	.366 .001	CARDINAL
crl-15193	143	6	.001	CARDINAL
crl-15193	145	1	.056	CARDINAL
crl-15193	145	2	.022	CARDINAL
crl-15193	146	1	85.01	CARDINAL
crl-15193	147	1	about 64 percent	PERCENT
crl-15193	148	1	4	CARDINAL
crl-15193	148	2	three	CARDINAL
crl-15193	148	3	four	CARDINAL
crl-15193	149	1	sig­	PRODUCT
crl-15193	149	2	.001	CARDINAL
crl-15193	151	1	five	CARDINAL
crl-15193	151	2	5	CARDINAL
crl-15193	151	3	three	CARDINAL
crl-15193	151	4	.287	CARDINAL
crl-15193	152	1	5	CARDINAL
crl-15193	152	2	five	CARDINAL
crl-15193	152	3	1	CARDINAL
crl-15193	152	4	.287	CARDINAL
crl-15193	152	5	.278 .001	CARDINAL
crl-15193	152	6	.125	CARDINAL
crl-15193	152	7	.15 n.s.	PERSON
crl-15193	152	8	.001	CARDINAL
crl-15193	152	9	.004 .054 .004	MONEY
crl-15193	152	10	.95 n.s. tangibles .098	PERSON
crl-15193	152	11	67.80	CARDINAL
crl-15193	152	12	.001	CARDINAL
crl-15193	153	1	15 percent	PERCENT
crl-15193	154	1	.78	PERSON
crl-15193	154	2	.001	CARDINAL
crl-15193	155	1	one	CARDINAL
crl-15193	155	2	two	CARDINAL
crl-15193	155	3	2	CARDINAL
crl-15193	157	1	third	ORDINAL
crl-15193	157	2	mag­ nitude	PERSON
crl-15193	161	1	ians	NORP
crl-15193	161	2	two	CARDINAL
crl-15193	161	3	ele­ ments	PERSON
crl-15193	161	4	164	CARDINAL
crl-15193	161	5	college & research libraries	ORG
crl-15193	161	6	march 1998	DATE
crl-15193	161	7	gic vision	ORG
crl-15193	163	1	today	DATE
crl-15193	165	1	lum	PERSON
crl-15193	165	2	fiche	ORG
crl-15193	165	3	tion	PERSON
crl-15193	168	1	li­	NORP
crl-15193	170	1	1	CARDINAL
crl-15193	170	2	5.3	CARDINAL
crl-15193	170	3	7	CARDINAL
crl-15193	170	4	1.2	CARDINAL
crl-15193	171	1	sug­ gest	PERSON
crl-15193	172	1	five	CARDINAL
crl-15193	176	1	attrib­	ORG
crl-15193	178	1	assur­ ance	PERSON
crl-15193	183	1	second	ORDINAL
crl-15193	183	2	165	CARDINAL
crl-15193	184	1	zeithaml	PERSON
crl-15193	185	1	be­ lieve	PERSON
crl-15193	188	1	explain­	DATE
crl-15193	193	1	64 percent	PERCENT
crl-15193	193	2	two	CARDINAL
crl-15193	193	3	hance library services	ORG
crl-15193	195	1	r. s.	PERSON
crl-15193	195	2	p. s. wroten	PERSON
crl-15193	195	3	89.5%	PERCENT
crl-15193	206	1	166	CARDINAL
crl-15193	206	2	college & research libraries	ORG
crl-15193	206	3	march 1998	DATE
crl-15193	207	1	t h	ORG
crl-15193	209	1	s w	ORG
crl-15193	211	1	k marion f. gallivan	ORG
crl-15193	211	2	susan thomp­	PERSON
crl-15193	212	1	lorna peterson	PERSON
crl-15193	212	2	rich­ ard hart	PERSON
crl-15193	212	3	melvin e. westerman	PERSON
crl-15193	213	1	1	CARDINAL
crl-15193	213	2	marilyn d. white	PERSON
crl-15193	213	3	eileen g. abels	PERSON
crl-15193	214	1	86	CARDINAL
crl-15193	214	2	4 (1995	DATE
crl-15193	214	3	36–45	DATE
crl-15193	215	1	2	CARDINAL
crl-15193	215	2	peter hernon	PERSON
crl-15193	215	3	ellen altman	PERSON
crl-15193	215	4	norwood	ORG
crl-15193	215	5	n. j.:	PERSON
crl-15193	215	6	ablex publishing co.	ORG
crl-15193	215	7	1996	DATE
crl-15193	216	1	3	CARDINAL
crl-15193	216	2	christopher millson-martula	PERSON
crl-15193	216	3	vanaja menon	PERSON
crl-15193	216	4	c&rl 56 (	ORG
crl-15193	216	5	jan. 1995	DATE
crl-15193	216	6	33–47	DATE
crl-15193	216	7	4	CARDINAL
crl-15193	216	8	peter hernon	PERSON
crl-15193	216	9	phillip calvert	PERSON
crl-15193	216	10	new zealand	GPE
crl-15193	216	11	22	CARDINAL
crl-15193	216	12	no.1	ORG
crl-15193	216	13	sept. 1996	DATE
crl-15193	216	14	387–91	DATE
crl-15193	217	1	5	CARDINAL
crl-15193	217	2	danuta a. nitecki	PERSON
crl-15193	217	3	22	DATE
crl-15193	217	4	3 (may 1996	DATE
crl-15193	217	5	181–90	DATE
crl-15193	218	1	6	CARDINAL
crl-15193	219	1	vicki coleman	PERSON
crl-15193	219	2	xiao	PERSON
crl-15193	219	3	linda blair	PERSON
crl-15193	219	4	c&rl 58 (	ORG
crl-15193	219	5	may 1997	DATE
crl-15193	219	6	237–51	DATE
crl-15193	219	7	8	CARDINAL
crl-15193	220	1	susan edwards	PERSON
crl-15193	220	2	m. browne	PERSON
crl-15193	220	3	ians	NORP
crl-15193	220	4	17	CARDINAL
crl-15193	220	5	2	CARDINAL
crl-15193	220	6	spring 1995	DATE
crl-15193	220	7	163–82	CARDINAL
crl-15193	221	1	9	CARDINAL
crl-15193	221	2	hernon	PERSON
crl-15193	221	3	calvert	PERSON
crl-15193	221	4	387–91	CARDINAL
crl-15193	222	1	10	CARDINAL
crl-15193	222	2	33–47	DATE
crl-15193	222	3	11	CARDINAL
crl-15193	223	1	abels	ORG
crl-15193	223	2	36–45	CARDINAL
crl-15193	224	1	12	CARDINAL
crl-15193	224	2	a. parasuraman	PERSON
crl-15193	224	3	leonard berry	PERSON
crl-15193	224	4	valarie zeithaml	PERSON
crl-15193	224	5	67	CARDINAL
crl-15193	224	6	no.4	GPE
crl-15193	224	7	winter 1991	DATE
crl-15193	224	8	420–50	DATE
crl-15193	225	1	13	CARDINAL
crl-15193	225	2	tom j. brown	PERSON
crl-15193	225	3	gilbert a. churchill jr.	PERSON
crl-15193	225	4	j. paul peter	PERSON
crl-15193	225	5	66	CARDINAL
crl-15193	225	6	no.1	ORG
crl-15193	225	7	spring 1993	DATE
crl-15193	225	8	127–39	DATE
crl-15193	226	1	14	CARDINAL
crl-15193	227	1	j. joseph cronin jr.	PERSON
crl-15193	227	2	steven a. taylor	PERSON
crl-15193	227	3	56	CARDINAL
crl-15193	227	4	3	CARDINAL
crl-15193	227	5	july 1992	DATE
crl-15193	227	6	55–68	CARDINAL
crl-15193	227	7	15	CARDINAL
crl-15193	228	1	james m. carman	PERSON
crl-15193	228	2	66	CARDINAL
crl-15193	228	3	no.1	ORG
crl-15193	228	4	spring 1990	DATE
crl-15193	228	5	33–55	CARDINAL
crl-15193	229	1	16	CARDINAL
crl-15193	230	1	emin babakus	PERSON
crl-15193	230	2	gregory w. boller	PERSON
crl-15193	230	3	24	CARDINAL
crl-15193	230	4	3 (may 1992	DATE
crl-15193	230	5	253–68	CARDINAL
crl-15193	230	6	17	CARDINAL
crl-15193	231	1	syed saad andaleeb	PERSON
crl-15193	231	2	k. basu	PERSON
crl-15193	231	3	70	CARDINAL
crl-15193	231	4	no.4	GPE
crl-15193	231	5	winter 1994	DATE
crl-15193	231	6	367–81	DATE
crl-15193	231	7	18	CARDINAL
crl-15193	231	8	kenneth r. teas	PERSON
crl-15193	231	9	57	DATE
crl-15193	231	10	4	CARDINAL
crl-15193	231	11	oct. 1993	DATE
crl-15193	231	12	19	CARDINAL
crl-15193	231	13	33–47	DATE
crl-15193	231	14	20	CARDINAL
crl-15193	232	1	hernon	PERSON
crl-15193	232	2	calvert	PERSON
crl-15193	232	3	388	CARDINAL
crl-15193	232	4	21	CARDINAL
crl-15193	233	1	a. parasuraman	PERSON
crl-15193	233	2	valerie a. zeithaml	PERSON
crl-15193	233	3	leonard l. berry	PERSON
crl-15193	233	4	49	DATE
crl-15193	233	5	4 (fall 1985	DATE
crl-15193	233	6	41–50	DATE
crl-15193	234	1	22	CARDINAL
crl-15193	234	2	a. parasuraman	PERSON
crl-15193	234	3	leonard l. berry	PERSON
crl-15193	234	4	valarie a. zeithaml	PERSON
crl-15193	234	5	sloan management	ORG
crl-15193	234	6	32	CARDINAL
crl-15193	234	7	3	CARDINAL
crl-15193	234	8	spring 1991	DATE
crl-15193	234	9	39–48	CARDINAL
crl-15193	235	1	23	CARDINAL
crl-15193	236	1	33–47	DATE
crl-15193	236	2	24	CARDINAL
crl-15193	237	1	cronin	PERSON
crl-15193	237	2	taylor	PERSON
crl-15193	238	1	25	CARDINAL
crl-15193	238	2	andaleeb	ORG
crl-15193	238	3	basu	PERSON
crl-15193	238	4	367–81	ORDINAL
crl-15193	238	5	26	CARDINAL
crl-15193	238	6	jum c. nunnally	PERSON
crl-15193	239	1	new york	GPE
crl-15193	239	2	mcgraw-hill	ORG
crl-15193	239	3	1978	DATE
crl-15193	240	1	27	CARDINAL
crl-15193	241	1	gilbert a. churchill jr.	PERSON
crl-15193	241	2	hinsdale	ORG
crl-15193	241	3	1976	DATE
crl-15193	242	1	167 28	DATE
crl-15193	243	1	john f. gaski	PERSON
crl-15193	243	2	john r. nevin	PERSON
crl-15193	243	3	22	CARDINAL
crl-15193	243	4	2	CARDINAL
crl-15193	243	5	may 1985	DATE
crl-15193	243	6	130	CARDINAL
crl-15193	243	7	42	DATE
crl-15193	243	8	29	CARDINAL
crl-15193	244	1	joseph f. hair jr.	PERSON
crl-15193	244	2	e. anderson	PERSON
crl-15193	244	3	ronald l. tatham	PERSON
crl-15193	244	4	william c. black	PERSON
crl-15193	244	5	6th	ORDINAL
crl-15193	245	1	new york	GPE
crl-15193	245	2	macmillan	ORG
crl-15193	245	3	1992	DATE
crl-15193	246	1	30	CARDINAL
crl-15193	246	2	zeithaml	PERSON
crl-15193	246	3	420–50	CARDINAL
crl-15193	248	1	robert s. billings	PERSON
crl-15193	248	2	steve p. wroten	PERSON
crl-15193	248	3	63	CARDINAL
crl-15193	248	4	1978): 677–88.	DATE
crl-15193	250	1	william a. katz	PERSON
crl-15193	250	2	2	CARDINAL
crl-15193	250	3	6th	ORDINAL
crl-15193	251	1	new york	GPE
crl-15193	251	2	mcgraw-hill	ORG
crl-15193	251	3	1992	DATE