id	sid	eid	entity	type
crl-15729	1	1	shi.indd	ORG
crl-15729	1	2	1	CARDINAL
crl-15729	1	3	sarah levy this article	PERSON
crl-15729	5	1	the past decade	DATE
crl-15729	7	1	li	PERSON
crl-15729	14	1	xi shi	PERSON
crl-15729	14	2	suny rockland community college	ORG
crl-15729	15	1	sarah levy	PERSON
crl-15729	15	2	suny rockland community college	ORG
crl-15729	15	3	266 mailto:slevy@sunyrockland.edu mailto:xshi@sunyrockland.edu	PERCENT
crl-15729	15	4	267	CARDINAL
crl-15729	15	5	the past ten years	DATE
crl-15729	15	6	daily	DATE
crl-15729	17	1	daily	DATE
crl-15729	19	1	daily	DATE
crl-15729	19	2	day, month	DATE
crl-15729	22	1	three	CARDINAL
crl-15729	22	2	first	ORDINAL
crl-15729	22	3	second	ORDINAL
crl-15729	22	4	a given day	DATE
crl-15729	22	5	third	ORDINAL
crl-15729	22	6	one	CARDINAL
crl-15729	23	1	a given year	DATE
crl-15729	28	1	recent years	DATE
crl-15729	31	1	nonsystematic statistics	ORG
crl-15729	31	2	three	CARDINAL
crl-15729	32	1	1	CARDINAL
crl-15729	33	1	shi ed	PERSON
crl-15729	34	1	2.	CARDINAL
crl-15729	35	1	3	CARDINAL
crl-15729	38	1	the 1980s	DATE
crl-15729	40	1	268	CARDINAL
crl-15729	40	2	college & research	ORG
crl-15729	40	3	may 2005	DATE
crl-15729	45	1	two	CARDINAL
crl-15729	48	1	one	CARDINAL
crl-15729	48	2	texas a&m university	ORG
crl-15729	48	3	arl	ORG
crl-15729	48	4	hundreds	CARDINAL
crl-15729	55	1	one	CARDINAL
crl-15729	55	2	one	CARDINAL
crl-15729	59	1	servqual servqual	PERSON
crl-15729	59	2	1985.5	CARDINAL
crl-15729	60	1	269 •	PRODUCT
crl-15729	60	2	•	CARDINAL
crl-15729	60	3	•	CARDINAL
crl-15729	60	4	products.6	DATE
crl-15729	61	1	a. parasuraman	PERSON
crl-15729	61	2	leonard l. berry	PERSON
crl-15729	61	3	valarie a. zeitheml	PERSON
crl-15729	61	4	three	CARDINAL
crl-15729	61	5	•	CARDINAL
crl-15729	62	1	•	CARDINAL
crl-15729	63	1	•	CARDINAL
crl-15729	63	2	first	ORDINAL
crl-15729	63	3	consulting.10–13	ORG
crl-15729	63	4	second	ORDINAL
crl-15729	65	1	third	ORDINAL
crl-15729	74	1	270	CARDINAL
crl-15729	74	2	college & research libraries	ORG
crl-15729	74	3	may 2005	DATE
crl-15729	77	1	three	CARDINAL
crl-15729	77	2	•	CARDINAL
crl-15729	77	3	•	CARDINAL
crl-15729	78	1	three	CARDINAL
crl-15729	79	1	1	CARDINAL
crl-15729	79	2	2	CARDINAL
crl-15729	80	1	3	CARDINAL
crl-15729	85	1	performance.21	LOC
crl-15729	87	1	servqual	PERSON
crl-15729	87	2	zeithaml	PERSON
crl-15729	87	3	1985	DATE
crl-15729	88	1	zeithaml	PERSON
crl-15729	88	2	five	CARDINAL
crl-15729	88	3	standard.22	PERSON
crl-15729	88	4	advertisement.17	PERSON
crl-15729	88	5	271	CARDINAL
crl-15729	88	6	twenty-two	CARDINAL
crl-15729	92	1	five	CARDINAL
crl-15729	95	1	first	ORDINAL
crl-15729	97	1	three	CARDINAL
crl-15729	97	2	•	CARDINAL
crl-15729	97	3	•	CARDINAL
crl-15729	97	4	•	CARDINAL
crl-15729	97	5	three	CARDINAL
crl-15729	105	1	servqual	PERSON
crl-15729	106	1	zeithaml	PERSON
crl-15729	106	2	five	CARDINAL
crl-15729	109	1	zeithaml	PERSON
crl-15729	109	2	four	CARDINAL
crl-15729	109	3	•	CARDINAL
crl-15729	111	1	•	CARDINAL
crl-15729	113	1	•	CARDINAL
crl-15729	115	1	•	CARDINAL
crl-15729	116	1	items.25 272 college & research	ORG
crl-15729	116	2	may 2005	DATE
crl-15729	119	1	american	NORP
crl-15729	124	1	first	ORDINAL
crl-15729	125	1	second	ORDINAL
crl-15729	126	1	third	ORDINAL
crl-15729	134	1	first	ORDINAL
crl-15729	135	1	products.30	WORK_OF_ART
crl-15729	135	2	273	CARDINAL
crl-15729	138	1	one	CARDINAL
crl-15729	138	2	two	CARDINAL
crl-15729	141	1	university of new york	ORG
crl-15729	141	2	spring 2003	DATE
crl-15729	141	3	two	CARDINAL
crl-15729	144	1	2003	DATE
crl-15729	144	2	0.3 to 4.9 percent	PERCENT
crl-15729	146	1	zeithaml	PERSON
crl-15729	146	2	21 percent	PERCENT
crl-15729	147	1	10 percent	PERCENT
crl-15729	147	2	10 percent	PERCENT
crl-15729	147	3	less than five percent	PERCENT
crl-15729	147	4	less than 50 percent	PERCENT
crl-15729	154	1	first	ORDINAL
crl-15729	160	1	percent.34 274 college & research	ORG
crl-15729	160	2	2005	DATE
crl-15729	177	1	one	CARDINAL
crl-15729	178	1	two	CARDINAL
crl-15729	178	2	two	CARDINAL
crl-15729	178	3	275	CARDINAL
crl-15729	182	1	two	CARDINAL
crl-15729	182	2	two	CARDINAL
crl-15729	182	3	hours	TIME
crl-15729	182	4	ai-2	ORG
crl-15729	182	5	three	CARDINAL
crl-15729	182	6	two	CARDINAL
crl-15729	189	1	daily	DATE
crl-15729	190	1	1	CARDINAL
crl-15729	190	2	peter hernon	PERSON
crl-15729	190	3	28	CARDINAL
crl-15729	190	4	2002	DATE
crl-15729	190	5	224–31	DATE
crl-15729	191	1	2	CARDINAL
crl-15729	191	2	j. m. bri ain	PERSON
crl-15729	191	3	2	CARDINAL
crl-15729	191	4	1982	DATE
crl-15729	191	5	139–48	DATE
crl-15729	192	1	3	CARDINAL
crl-15729	192	2	xi shi	PERSON
crl-15729	193	1	ph.d	NORP
crl-15729	193	2	stevens institute of technology	ORG
crl-15729	193	3	hoboken	GPE
crl-15729	193	4	n.j.	GPE
crl-15729	193	5	2000	DATE
crl-15729	194	1	4	CARDINAL
crl-15729	194	2	arl	ORG
crl-15729	194	3	nsf	GPE
crl-15729	196	1	20	CARDINAL
crl-15729	196	2	october 2004	DATE
crl-15729	196	3	colleen cook	PERSON
crl-15729	196	4	fred heath	PERSON
crl-15729	196	5	bruce thompson	PERSON
crl-15729	196	6	arl	ORG
crl-15729	196	7	66th	ORDINAL
crl-15729	198	1	20	CARDINAL
crl-15729	198	2	october 2004	DATE
crl-15729	198	3	danuta nitecki	ORG
crl-15729	199	1	20	CARDINAL
crl-15729	199	2	october 2004	DATE
crl-15729	200	1	5	CARDINAL
crl-15729	200	2	a. parasuraman	PERSON
crl-15729	200	3	leonard l. berry	PERSON
crl-15729	200	4	valarie a. zeithaml	PERSON
crl-15729	200	5	49(1985	DATE
crl-15729	200	6	41–50	DATE
crl-15729	200	7	64(1988	CARDINAL
crl-15729	200	8	12–40	CARDINAL
crl-15729	201	1	6	CARDINAL
crl-15729	201	2	ruth n. bolton	PERSON
crl-15729	201	3	james h. drew	PERSON
crl-15729	201	4	17	CARDINAL
crl-15729	201	5	mar. 1991	DATE
crl-15729	201	6	375–84	DATE
crl-15729	201	7	diane halstead	PERSON
crl-15729	201	8	david hartman	PERSON
crl-15729	201	9	sandra l. schmidt	PERSON
crl-15729	201	10	276	CARDINAL
crl-15729	201	11	college & research	ORG
crl-15729	201	12	may 2005	DATE
crl-15729	201	13	the academy of marketing	ORG
crl-15729	201	14	22	CARDINAL
crl-15729	201	15	spring 1994	DATE
crl-15729	201	16	114–29	CARDINAL
crl-15729	201	17	richard spreng	PERSON
crl-15729	201	18	thomas j. page jr.	PERSON
crl-15729	201	19	18	CARDINAL
crl-15729	201	20	2001	DATE
crl-15729	201	21	1187–1205	CARDINAL
crl-15729	201	22	7	CARDINAL
crl-15729	201	23	richard l. oliver	PERSON
crl-15729	201	24	l. gerald	PERSON
crl-15729	201	25	8	CARDINAL
crl-15729	201	26	1981	DATE
crl-15729	201	27	88–93	CARDINAL
crl-15729	201	28	r. l. oliver	PERSON
crl-15729	201	29	20	CARDINAL
crl-15729	201	30	dec. 1993	DATE
crl-15729	201	31	418–30	DATE
crl-15729	201	32	8.	CARDINAL
crl-15729	202	1	halstead	ORG
crl-15729	202	2	hartman	PERSON
crl-15729	202	3	schmidt	PERSON
crl-15729	202	4	shi	PERSON
crl-15729	203	1	9	CARDINAL
crl-15729	203	2	zeithaml	PERSON
crl-15729	204	1	10	CARDINAL
crl-15729	204	2	xi shi	PERSON
crl-15729	204	3	patricia j. holahan	PERSON
crl-15729	204	4	m. peter jurkat	PERSON
crl-15729	204	5	30	CARDINAL
crl-15729	204	6	2004):122–31	CARDINAL
crl-15729	204	7	11	CARDINAL
crl-15729	205	1	halstead	ORG
crl-15729	205	2	hartman	PERSON
crl-15729	205	3	schmidt	PERSON
crl-15729	206	1	12	CARDINAL
crl-15729	207	1	jagdip singh	PERSON
crl-15729	207	2	10	CARDINAL
crl-15729	207	3	1990	DATE
crl-15729	207	4	8–21	CARDINAL
crl-15729	208	1	13	CARDINAL
crl-15729	208	2	richard a. spreng	PERSON
crl-15729	208	3	sco b. mackenzie	PERSON
crl-15729	208	4	richard w. olshavsky	PERSON
crl-15729	208	5	60	CARDINAL
crl-15729	208	6	1996	DATE
crl-15729	208	7	15–33	DATE
crl-15729	208	8	14	CARDINAL
crl-15729	209	1	g. a. churchill	PERSON
crl-15729	209	2	c. surprenant	PERSON
crl-15729	209	3	19	CARDINAL
crl-15729	209	4	1982	DATE
crl-15729	209	5	491–504	PRODUCT
crl-15729	209	6	richard l. oliver	PERSON
crl-15729	209	7	17	CARDINAL
crl-15729	209	8	nov. 1980	DATE
crl-15729	209	9	a. spreng	PERSON
crl-15729	209	10	richard w olshavsky	PERSON
crl-15729	209	11	journal of academy of marketing science 21 (	ORG
crl-15729	209	12	1993):169–77	CARDINAL
crl-15729	209	13	spreng	GPE
crl-15729	209	14	mackenzie	LOC
crl-15729	209	15	j. b. barbeau	PERSON
crl-15729	210	1	h.k.	GPE
crl-15729	210	2	r.l. day	GPE
crl-15729	210	3	bloomington	GPE
crl-15729	210	4	indiana university school of business	ORG
crl-15729	210	5	1985	DATE
crl-15729	211	1	15	CARDINAL
crl-15729	212	1	spreng	PERSON
crl-15729	212	2	spreng	GPE
crl-15729	212	3	mackenzie	LOC
crl-15729	212	4	barbeau	GPE
crl-15729	213	1	16	CARDINAL
crl-15729	215	1	17	CARDINAL
crl-15729	217	1	a. zeithaml	PERSON
crl-15729	217	2	chicago	GPE
crl-15729	217	3	american marketing association	ORG
crl-15729	217	4	1990	DATE
crl-15729	218	1	18	CARDINAL
crl-15729	220	1	19	CARDINAL
crl-15729	220	2	spreng	PERSON
crl-15729	220	3	spreng	GPE
crl-15729	220	4	mackenzie	LOC
crl-15729	220	5	barbeau	GPE
crl-15729	221	1	20	CARDINAL
crl-15729	221	2	bolton	PERSON
crl-15729	221	3	zeithaml	PERSON
crl-15729	223	1	spreng	PERSON
crl-15729	223	2	spreng	GPE
crl-15729	223	3	mackenzie	LOC
crl-15729	223	4	barbeau	GPE
crl-15729	224	1	22	CARDINAL
crl-15729	224	2	r. a. westbrook	PERSON
crl-15729	224	3	m. d. reilly	PERSON
crl-15729	225	1	r. p. bagozzi	PERSON
crl-15729	226	1	ann arbor	PERSON
crl-15729	226	2	mich	GPE
crl-15729	227	1	1983	DATE
crl-15729	227	2	256–61	DATE
crl-15729	227	3	23	CARDINAL
crl-15729	228	1	amos tversky	PERSON
crl-15729	228	2	76	CARDINAL
crl-15729	228	3	1969	DATE
crl-15729	228	4	31–48	DATE
crl-15729	229	1	24	CARDINAL
crl-15729	229	2	zeithaml	PERSON
crl-15729	229	3	j. joseph cronin jr.	PERSON
crl-15729	229	4	steven a. taylor	PERSON
crl-15729	229	5	58	CARDINAL
crl-15729	229	6	1994	DATE
crl-15729	229	7	125–31	DATE
crl-15729	229	8	leyland f. pi	ORG
crl-15729	229	9	richard t. watson	PERSON
crl-15729	229	10	c. bruce kavan	PERSON
crl-15729	229	11	quarterly 19 (june 1995	DATE
crl-15729	229	12	173–87	CARDINAL
crl-15729	229	13	anol bha acherjee	PERSON
crl-15729	229	14	quarterly 25 (2001	DATE
crl-15729	229	15	351–70	DATE
crl-15729	230	1	25	CARDINAL
crl-15729	230	2	zeithaml	PERSON
crl-15729	231	1	26	CARDINAL
crl-15729	232	1	colleen cook	PERSON
crl-15729	232	2	vicki coleman	PERSON
crl-15729	232	3	fred heath	PERSON
crl-15729	232	4	3rd	ORDINAL
crl-15729	232	5	27–31 august 1999	DATE
crl-15729	233	1	27	CARDINAL
crl-15729	234	1	277	CARDINAL
crl-15729	235	1	10 march 2004	DATE
crl-15729	236	1	28	CARDINAL
crl-15729	237	1	hernon	PERSON
crl-15729	238	1	29	CARDINAL
crl-15729	238	2	zeithaml	PERSON
crl-15729	239	1	30	CARDINAL
crl-15729	242	1	spreng	PERSON
crl-15729	242	2	spreng	GPE
crl-15729	242	3	mackenzie	LOC
crl-15729	242	4	anjana susarla	PERSON
crl-15729	242	5	barua	GPE
crl-15729	242	6	andrew b. whinston	PERSON
crl-15729	242	7	quarterly 27 (2003):	DATE
crl-15729	242	8	91–123	DATE
crl-15729	242	9	l. f. pi	PERSON
crl-15729	242	10	r. t. watson	PERSON
crl-15729	242	11	c. kavan	PERSON
crl-15729	242	12	quarterly 19 (1995	DATE
crl-15729	242	13	173–87	CARDINAL
crl-15729	243	1	32	CARDINAL
crl-15729	245	1	33	CARDINAL
crl-15729	245	2	zeithaml	PERSON
crl-15729	246	1	34	CARDINAL
crl-15729	247	1	ernest r. cado e	PERSON
crl-15729	247	2	robert b. woodruff	PERSON
crl-15729	247	3	roger l. jenkins	PERSON
crl-15729	247	4	24	CARDINAL
crl-15729	247	5	aug. 1987	DATE
crl-15729	247	6	305–14	CARDINAL
crl-15729	247	7	35	CARDINAL
crl-15729	248	1	xi shi	PERSON
crl-15729	248	2	patricia j. holahan	PERSON
crl-15729	248	3	m. peter jurkat	PERSON
crl-15729	248	4	30	CARDINAL
crl-15729	249	1	36	CARDINAL
crl-15729	250	1	john e. swan	PERSON
crl-15729	250	2	i. fredrick trawick	PERSON
crl-15729	251	1	h. keith	PERSON
crl-15729	251	2	ralph l. day	PERSON
crl-15729	251	3	bloomington	ORG
crl-15729	251	4	indiana university	ORG
crl-15729	251	5	1980	DATE
crl-15729	251	6	7–12	DATE