id	sid	tid	token	lemma	pos
crl-13035	1	1	college	college	NOUN
crl-13035	1	2	and	and	CCONJ
crl-13035	1	3	research	research	NOUN
crl-13035	1	4	libraries	library	NOUN
crl-13035	1	5	egill	egill	VERB
crl-13035	1	6	a.	a.	NOUN
crl-13035	1	7	halldorsson	halldorsson	PROPN
crl-13035	1	8	and	and	CCONJ
crl-13035	1	9	marjorie	marjorie	PROPN
crl-13035	1	10	e.	e.	PROPN
crl-13035	1	11	murfin	murfin	PROPN
crl-13035	1	12	the	the	DET
crl-13035	1	13	perforinance	perforinance	NOUN
crl-13035	1	14	of	of	ADP
crl-13035	1	15	professionals	professional	NOUN
crl-13035	1	16	and	and	CCONJ
crl-13035	1	17	nonprofessionals	nonprofessional	NOUN
crl-13035	1	18	in	in	ADP
crl-13035	1	19	the	the	DET
crl-13035	1	20	reference	reference	NOUN
crl-13035	1	21	interview	interview	NOUN
crl-13035	1	22	twenty	twenty	NUM
crl-13035	1	23	-	-	PUNCT
crl-13035	1	24	five	five	NUM
crl-13035	1	25	sets	set	NOUN
crl-13035	1	26	of	of	ADP
crl-13035	1	27	"	"	PUNCT
crl-13035	1	28	indirect	indirect	ADJ
crl-13035	1	29	"	"	PUNCT
crl-13035	1	30	and	and	CCONJ
crl-13035	1	31	"	"	PUNCT
crl-13035	1	32	faulty	faulty	ADJ
crl-13035	1	33	information	information	NOUN
crl-13035	1	34	"	"	PUNCT
crl-13035	1	35	questions	question	NOUN
crl-13035	1	36	were	be	AUX
crl-13035	1	37	asked	ask	VERB
crl-13035	1	38	at	at	ADP
crl-13035	1	39	two	two	NUM
crl-13035	1	40	university	university	NOUN
crl-13035	1	41	library	library	NOUN
crl-13035	1	42	reference	reference	NOUN
crl-13035	1	43	centers	center	NOUN
crl-13035	1	44	,	,	PUNCT
crl-13035	1	45	one	one	NUM
crl-13035	1	46	staffed	staff	VERB
crl-13035	1	47	by	by	ADP
crl-13035	1	48	nonprofessionals	nonprofessional	NOUN
crl-13035	1	49	and	and	CCONJ
crl-13035	1	50	the	the	DET
crl-13035	1	51	other	other	ADJ
crl-13035	1	52	by	by	ADP
crl-13035	1	53	professionals	professional	NOUN
crl-13035	1	54	.	.	PUNCT
crl-13035	2	1	the	the	DET
crl-13035	2	2	purpose	purpose	NOUN
crl-13035	2	3	was	be	AUX
crl-13035	2	4	to	to	PART
crl-13035	2	5	determine	determine	VERB
crl-13035	2	6	relative	relative	ADJ
crl-13035	2	7	success	success	NOUN
crl-13035	2	8	of	of	ADP
crl-13035	2	9	professional	professional	ADJ
crl-13035	2	10	and	and	CCONJ
crl-13035	2	11	nonprofessional	nonprofessional	ADJ
crl-13035	2	12	reference	reference	NOUN
crl-13035	2	13	staff	staff	NOUN
crl-13035	2	14	in	in	ADP
crl-13035	2	15	(	(	PUNCT
crl-13035	2	16	1	1	X
crl-13035	2	17	)	)	PUNCT
crl-13035	2	18	probing	probe	VERB
crl-13035	2	19	beyond	beyond	ADP
crl-13035	2	20	"	"	PUNCT
crl-13035	2	21	indirect	indirect	ADJ
crl-13035	2	22	"	"	PUNCT
crl-13035	2	23	questions	question	NOUN
crl-13035	2	24	and	and	CCONJ
crl-13035	2	25	(	(	PUNCT
crl-13035	2	26	2	2	X
crl-13035	2	27	)	)	PUNCT
crl-13035	2	28	detecting	detect	VERB
crl-13035	2	29	and	and	CCONJ
crl-13035	2	30	correcting	correct	VERB
crl-13035	2	31	faulty	faulty	ADJ
crl-13035	2	32	information	information	NOUN
crl-13035	2	33	.	.	PUNCT
crl-13035	3	1	als	al	NOUN
crl-13035	3	2	,	,	PUNCT
crl-13035	3	3	o	o	NOUN
crl-13035	3	4	considered	consider	VERB
crl-13035	3	5	were	be	AUX
crl-13035	3	6	frequency	frequency	NOUN
crl-13035	3	7	and	and	CCONJ
crl-13035	3	8	success	success	NOUN
crl-13035	3	9	of	of	ADP
crl-13035	3	10	nonprofessional	nonprofessional	ADJ
crl-13035	3	11	referrals	referral	NOUN
crl-13035	3	12	on	on	ADP
crl-13035	3	13	unanswered	unanswered	ADJ
crl-13035	3	14	questions	question	NOUN
crl-13035	3	15	.	.	PUNCT
crl-13035	4	1	communication	communication	NOUN
crl-13035	4	2	problems	problem	NOUN
crl-13035	4	3	in	in	ADP
crl-13035	4	4	traditional	traditional	ADJ
crl-13035	4	5	reference	reference	NOUN
crl-13035	4	6	service	service	NOUN
crl-13035	4	7	seldom	seldom	ADV
crl-13035	4	8	have	have	AUX
crl-13035	4	9	been	be	AUX
crl-13035	4	10	explored	explore	VERB
crl-13035	4	11	scientifically	scientifically	ADV
crl-13035	4	12	.	.	PUNCT
crl-13035	5	1	there	there	PRON
crl-13035	5	2	is	be	VERB
crl-13035	5	3	little	little	ADJ
crl-13035	5	4	doubt	doubt	NOUN
crl-13035	5	5	in	in	ADP
crl-13035	5	6	the	the	DET
crl-13035	5	7	profession	profession	NOUN
crl-13035	5	8	,	,	PUNCT
crl-13035	5	9	however	however	ADV
crl-13035	5	10	,	,	PUNCT
crl-13035	5	11	that	that	SCONJ
crl-13035	5	12	such	such	ADJ
crl-13035	5	13	problems	problem	NOUN
crl-13035	5	14	often	often	ADV
crl-13035	5	15	result	result	VERB
crl-13035	5	16	in	in	ADP
crl-13035	5	17	fail	fail	NOUN
crl-13035	5	18	·	·	PUNCT
crl-13035	5	19	ure	ure	VERB
crl-13035	5	20	to	to	PART
crl-13035	5	21	be	be	AUX
crl-13035	5	22	of	of	ADP
crl-13035	5	23	help	help	NOUN
crl-13035	5	24	to	to	PART
crl-13035	5	25	patrons	patron	NOUN
crl-13035	5	26	and	and	CCONJ
crl-13035	5	27	thus	thus	ADV
crl-13035	5	28	create	create	VERB
crl-13035	5	29	an	an	DET
crl-13035	5	30	obstacle	obstacle	NOUN
crl-13035	5	31	to	to	ADP
crl-13035	5	32	the	the	DET
crl-13035	5	33	improvement	improvement	NOUN
crl-13035	5	34	of	of	ADP
crl-13035	5	35	reference	reference	NOUN
crl-13035	5	36	service	service	NOUN
crl-13035	5	37	.	.	PUNCT
crl-13035	6	1	a	a	DET
crl-13035	6	2	difference	difference	NOUN
crl-13035	6	3	of	of	ADP
crl-13035	6	4	opinion	opinion	NOUN
crl-13035	6	5	exists	exist	VERB
crl-13035	6	6	on	on	ADP
crl-13035	6	7	the	the	DET
crl-13035	6	8	extent	extent	NOUN
crl-13035	6	9	and	and	CCONJ
crl-13035	6	10	seriousness	seriousness	NOUN
crl-13035	6	11	of	of	ADP
crl-13035	6	12	communication	communication	NOUN
crl-13035	6	13	problems	problem	NOUN
crl-13035	6	14	.	.	PUNCT
crl-13035	7	1	some	some	PRON
crl-13035	7	2	do	do	AUX
crl-13035	7	3	not	not	PART
crl-13035	7	4	accord	accord	VERB
crl-13035	7	5	these	these	DET
crl-13035	7	6	problems	problem	NOUN
crl-13035	7	7	serious	serious	ADJ
crl-13035	7	8	consideration	consideration	NOUN
crl-13035	7	9	.	.	PUNCT
crl-13035	8	1	on	on	ADP
crl-13035	8	2	the	the	DET
crl-13035	8	3	other	other	ADJ
crl-13035	8	4	hand	hand	NOUN
crl-13035	8	5	,	,	PUNCT
crl-13035	8	6	there	there	PRON
crl-13035	8	7	is	be	VERB
crl-13035	8	8	some	some	DET
crl-13035	8	9	evidence	evidence	NOUN
crl-13035	8	10	to	to	PART
crl-13035	8	11	indicate	indicate	VERB
crl-13035	8	12	that	that	SCONJ
crl-13035	8	13	reference	reference	NOUN
crl-13035	8	14	personnel	personnel	NOUN
crl-13035	8	15	may	may	AUX
crl-13035	8	16	not	not	PART
crl-13035	8	17	be	be	AUX
crl-13035	8	18	aware	aware	ADJ
crl-13035	8	19	of	of	ADP
crl-13035	8	20	the	the	DET
crl-13035	8	21	true	true	ADJ
crl-13035	8	22	extent	extent	NOUN
crl-13035	8	23	of	of	ADP
crl-13035	8	24	communication	communication	NOUN
crl-13035	8	25	problems	problem	NOUN
crl-13035	8	26	due	due	ADJ
crl-13035	8	27	to	to	ADP
crl-13035	8	28	lack	lack	NOUN
crl-13035	8	29	of	of	ADP
crl-13035	8	30	feedback.1	feedback.1	NOUN
crl-13035	8	31	if	if	SCONJ
crl-13035	8	32	this	this	PRON
crl-13035	8	33	is	be	AUX
crl-13035	8	34	true	true	ADJ
crl-13035	8	35	,	,	PUNCT
crl-13035	8	36	it	it	PRON
crl-13035	8	37	is	be	AUX
crl-13035	8	38	possible	possible	ADJ
crl-13035	8	39	that	that	SCONJ
crl-13035	8	40	these	these	DET
crl-13035	8	41	problems	problem	NOUN
crl-13035	8	42	may	may	AUX
crl-13035	8	43	be	be	AUX
crl-13035	8	44	more	more	ADV
crl-13035	8	45	prevalent	prevalent	ADJ
crl-13035	8	46	and	and	CCONJ
crl-13035	8	47	more	more	ADV
crl-13035	8	48	serious	serious	ADJ
crl-13035	8	49	than	than	SCONJ
crl-13035	8	50	has	have	AUX
crl-13035	8	51	heretofore	heretofore	ADV
crl-13035	8	52	been	be	AUX
crl-13035	8	53	supposed	suppose	VERB
crl-13035	8	54	.	.	PUNCT
crl-13035	9	1	in	in	ADP
crl-13035	9	2	the	the	DET
crl-13035	9	3	rose	rose	NOUN
crl-13035	9	4	bowl	bowl	NOUN
crl-13035	9	5	game	game	NOUN
crl-13035	9	6	of	of	ADP
crl-13035	9	7	1929	1929	NUM
crl-13035	9	8	stupefied	stupefied	ADJ
crl-13035	9	9	fans	fan	NOUN
crl-13035	9	10	watched	watch	VERB
crl-13035	9	11	"	"	PUNCT
crl-13035	9	12	wrong	wrong	ADJ
crl-13035	9	13	way	way	NOUN
crl-13035	9	14	hiegals	hiegal	NOUN
crl-13035	9	15	"	"	PUNCT
crl-13035	9	16	run	run	VERB
crl-13035	9	17	sixty	sixty	NUM
crl-13035	9	18	-	-	PUNCT
crl-13035	9	19	three	three	NUM
crl-13035	9	20	yards	yard	NOUN
crl-13035	9	21	toward	toward	ADP
crl-13035	9	22	the	the	DET
crl-13035	9	23	wrong	wrong	ADJ
crl-13035	9	24	goal	goal	NOUN
crl-13035	9	25	line	line	NOUN
crl-13035	9	26	.	.	PUNCT
crl-13035	10	1	the	the	DET
crl-13035	10	2	well	well	ADV
crl-13035	10	3	-	-	PUNCT
crl-13035	10	4	intentioned	intentione	VERB
crl-13035	10	5	egill	egill	NOUN
crl-13035	10	6	a.	a.	PROPN
crl-13035	10	7	h	h	PROPN
crl-13035	10	8	audorsson	audorsson	PROPN
crl-13035	10	9	is	be	AUX
crl-13035	10	10	a	a	DET
crl-13035	10	11	doctoral	doctoral	ADJ
crl-13035	10	12	student	student	NOUN
crl-13035	10	13	at	at	ADP
crl-13035	10	14	kent	kent	PROPN
crl-13035	10	15	state	state	PROPN
crl-13035	10	16	university	university	PROPN
crl-13035	10	17	,	,	PUNCT
crl-13035	10	18	and	and	CCONJ
crl-13035	10	19	marjorie	marjorie	PROPN
crl-13035	10	20	e.	e.	PROPN
crl-13035	10	21	murfin	murfin	PROPN
crl-13035	10	22	is	be	AUX
crl-13035	10	23	assistant	assistant	ADJ
crl-13035	10	24	professor	professor	NOUN
crl-13035	10	25	of	of	ADP
crl-13035	10	26	library	library	PROPN
crl-13035	10	27	administration	administration	NOUN
crl-13035	10	28	and	and	CCONJ
crl-13035	10	29	reference	reference	PROPN
crl-13035	10	30	librarian	librarian	PROPN
crl-13035	10	31	at	at	ADP
crl-13035	10	32	ohio	ohio	PROPN
crl-13035	10	33	state	state	PROPN
crl-13035	10	34	university	university	PROPN
crl-13035	10	35	libraries	library	NOUN
crl-13035	10	36	,	,	PUNCT
crl-13035	10	37	columbus	columbus	PROPN
crl-13035	10	38	.	.	PUNCT
crl-13035	11	1	reference	reference	NOUN
crl-13035	11	2	librarian	librarian	PROPN
crl-13035	11	3	·	·	PUNCT
crl-13035	11	4	who	who	PRON
crl-13035	11	5	fails	fail	VERB
crl-13035	11	6	to	to	PART
crl-13035	11	7	determine	determine	VERB
crl-13035	11	8	the	the	DET
crl-13035	11	9	patron	patron	NOUN
crl-13035	11	10	's	's	PART
crl-13035	11	11	information	information	NOUN
crl-13035	11	12	need	need	VERB
crl-13035	11	13	before	before	ADP
crl-13035	11	14	proceeding	proceed	VERB
crl-13035	11	15	confidently	confidently	ADV
crl-13035	11	16	in	in	ADP
crl-13035	11	17	the	the	DET
crl-13035	11	18	wrong	wrong	ADJ
crl-13035	11	19	direction	direction	NOUN
crl-13035	11	20	is	be	AUX
crl-13035	11	21	equally	equally	ADV
crl-13035	11	22	unfortunate	unfortunate	ADJ
crl-13035	11	23	.	.	PUNCT
crl-13035	12	1	one	one	NUM
crl-13035	12	2	of	of	ADP
crl-13035	12	3	the	the	DET
crl-13035	12	4	greatest	great	ADJ
crl-13035	12	5	difficulties	difficulty	NOUN
crl-13035	12	6	in	in	ADP
crl-13035	12	7	determining	determine	VERB
crl-13035	12	8	the	the	DET
crl-13035	12	9	patron	patron	NOUN
crl-13035	12	10	's	's	PART
crl-13035	12	11	actual	actual	ADJ
crl-13035	12	12	information	information	NOUN
crl-13035	12	13	need	need	NOUN
crl-13035	12	14	comes	come	VERB
crl-13035	12	15	when	when	SCONJ
crl-13035	12	16	that	that	DET
crl-13035	12	17	need	need	NOUN
crl-13035	12	18	is	be	AUX
crl-13035	12	19	hidden	hide	VERB
crl-13035	12	20	under	under	ADP
crl-13035	12	21	an	an	DET
crl-13035	12	22	"	"	PUNCT
crl-13035	12	23	indirect	indirect	NOUN
crl-13035	12	24	"	"	PUNCT
crl-13035	12	25	or	or	CCONJ
crl-13035	12	26	"	"	PUNCT
crl-13035	12	27	faulty	faulty	ADJ
crl-13035	12	28	information	information	NOUN
crl-13035	12	29	"	"	PUNCT
crl-13035	12	30	question	question	NOUN
crl-13035	12	31	.	.	PUNCT
crl-13035	13	1	for	for	ADP
crl-13035	13	2	this	this	DET
crl-13035	13	3	reason	reason	NOUN
crl-13035	13	4	these	these	DET
crl-13035	13	5	types	type	NOUN
crl-13035	13	6	of	of	ADP
crl-13035	13	7	questions	question	NOUN
crl-13035	13	8	have	have	AUX
crl-13035	13	9	been	be	AUX
crl-13035	13	10	chosen	choose	VERB
crl-13035	13	11	as	as	ADP
crl-13035	13	12	the	the	DET
crl-13035	13	13	subject	subject	NOUN
crl-13035	13	14	for	for	ADP
crl-13035	13	15	this	this	DET
crl-13035	13	16	study	study	NOUN
crl-13035	13	17	.	.	PUNCT
crl-13035	14	1	one	one	NUM
crl-13035	14	2	observational	observational	ADJ
crl-13035	14	3	study	study	NOUN
crl-13035	14	4	in	in	ADP
crl-13035	14	5	an	an	DET
crl-13035	14	6	academic	academic	ADJ
crl-13035	14	7	library	library	NOUN
crl-13035	14	8	reports	report	VERB
crl-13035	14	9	that	that	SCONJ
crl-13035	14	10	25	25	NUM
crl-13035	14	11	percent	percent	NOUN
crl-13035	14	12	of	of	ADP
crl-13035	14	13	all	all	DET
crl-13035	14	14	questions	question	NOUN
crl-13035	14	15	were	be	AUX
crl-13035	14	16	"	"	PUNCT
crl-13035	14	17	indirect	indirect	ADJ
crl-13035	14	18	"	"	PUNCT
crl-13035	14	19	in	in	ADP
crl-13035	14	20	some	some	DET
crl-13035	14	21	re	re	NOUN
crl-13035	14	22	,	,	PUNCT
crl-13035	14	23	..	..	PUNCT
crl-13035	14	24	spect	spect	NOUN
crl-13035	14	25	and	and	CCONJ
crl-13035	14	26	73	73	NUM
crl-13035	14	27	percent	percent	NOUN
crl-13035	14	28	of	of	ADP
crl-13035	14	29	these	these	DET
crl-13035	14	30	"	"	PUNCT
crl-13035	14	31	indirect	indirect	ADJ
crl-13035	14	32	"	"	PUNCT
crl-13035	14	33	questions	question	NOUN
crl-13035	14	34	were	be	AUX
crl-13035	14	35	successfully	successfully	ADV
crl-13035	14	36	resolved	resolve	VERB
crl-13035	14	37	.	.	PUNCT
crl-13035	15	1	2	2	NUM
crl-13035	15	2	cole	cole	PROPN
crl-13035	15	3	reports	report	VERB
crl-13035	15	4	the	the	DET
crl-13035	15	5	occurrence	occurrence	NOUN
crl-13035	15	6	of	of	ADP
crl-13035	15	7	questions	question	NOUN
crl-13035	15	8	which	which	PRON
crl-13035	15	9	do	do	AUX
crl-13035	15	10	not	not	PART
crl-13035	15	11	represent	represent	VERB
crl-13035	15	12	the	the	DET
crl-13035	15	13	actual	actual	ADJ
crl-13035	15	14	needs	need	NOUN
crl-13035	15	15	of	of	ADP
crl-13035	15	16	patrons	patron	NOUN
crl-13035	15	17	in	in	ADP
crl-13035	15	18	academic	academic	ADJ
crl-13035	15	19	libraries	library	NOUN
crl-13035	15	20	to	to	PART
crl-13035	15	21	be	be	AUX
crl-13035	15	22	21	21	NUM
crl-13035	15	23	percent	percent	NOUN
crl-13035	15	24	.	.	PUNCT
crl-13035	16	1	3	3	NUM
crl-13035	16	2	on	on	ADP
crl-13035	16	3	the	the	DET
crl-13035	16	4	basis	basis	NOUN
crl-13035	16	5	of	of	ADP
crl-13035	16	6	these	these	DET
crl-13035	16	7	studies	study	NOUN
crl-13035	16	8	we	we	PRON
crl-13035	16	9	might	might	AUX
crl-13035	16	10	expect	expect	VERB
crl-13035	16	11	t	t	NOUN
crl-13035	16	12	:	:	PUNCT
crl-13035	16	13	bat	bat	NOUN
crl-13035	16	14	20	20	NUM
crl-13035	16	15	percent	percent	NOUN
crl-13035	16	16	to	to	ADP
crl-13035	16	17	25	25	NUM
crl-13035	16	18	percent	percent	NOUN
crl-13035	16	19	of	of	ADP
crl-13035	16	20	questions	question	NOUN
crl-13035	16	21	asked	ask	VERB
crl-13035	16	22	in	in	ADP
crl-13035	16	23	an	an	DET
crl-13035	16	24	academic	academic	ADJ
crl-13035	16	25	library	library	NOUN
crl-13035	16	26	might	might	AUX
crl-13035	16	27	not	not	PART
crl-13035	16	28	represent	represent	VERB
crl-13035	16	29	patrons	patron	NOUN
crl-13035	16	30	'	'	PART
crl-13035	16	31	actual	actual	ADJ
crl-13035	16	32	information	information	NOUN
crl-13035	16	33	needs	need	NOUN
crl-13035	16	34	.	.	PUNCT
crl-13035	17	1	granted	grant	VERB
crl-13035	17	2	that	that	SCONJ
crl-13035	17	3	such	such	ADJ
crl-13035	17	4	questions	question	NOUN
crl-13035	17	5	do	do	VERB
crl-13035	17	6	.occur	.occur	NOUN
crl-13035	17	7	to	to	ADP
crl-13035	17	8	a	a	DET
crl-13035	17	9	greater	great	ADJ
crl-13035	17	10	or	or	CCONJ
crl-13035	17	11	lesser	less	ADJ
crl-13035	17	12	extent	extent	NOUN
crl-13035	17	13	,	,	PUNCT
crl-13035	17	14	it	it	PRON
crl-13035	17	15	must	must	AUX
crl-13035	17	16	be	be	AUX
crl-13035	17	17	asked	ask	VERB
crl-13035	17	18	how	how	SCONJ
crl-13035	17	19	they	they	PRON
crl-13035	17	20	are	be	AUX
crl-13035	17	21	dealt	deal	VERB
crl-13035	17	22	with	with	ADP
crl-13035	17	23	by	by	ADP
crl-13035	17	24	reference	reference	NOUN
crl-13035	17	25	personnel	personnel	NOUN
crl-13035	17	26	and	and	CCONJ
crl-13035	17	27	with	with	ADP
crl-13035	17	28	what	what	DET
crl-13035	17	29	success	success	NOUN
crl-13035	17	30	.	.	PUNCT
crl-13035	18	1	regrettably	regrettably	ADV
crl-13035	18	2	,	,	PUNCT
crl-13035	18	3	studies	study	NOUN
crl-13035	18	4	of	of	ADP
crl-13035	18	5	traditional	traditional	ADJ
crl-13035	18	6	reference	reference	NOUN
crl-13035	18	7	service	service	NOUN
crl-13035	18	8	have	have	AUX
crl-13035	18	9	concentrated	concentrate	VERB
crl-13035	18	10	on	on	ADP
crl-13035	18	11	ref	ref	NOUN
crl-13035	18	12	:	:	PUNCT
crl-13035	18	13	.	.	PUNCT
crl-13035	19	1	i	i	PRON
crl-13035	19	2	385	385	NUM
crl-13035	19	3	386	386	NUM
crl-13035	19	4	i	i	PROPN
crl-13035	19	5	college	college	PROPN
crl-13035	19	6	&	&	CCONJ
crl-13035	19	7	research	research	PROPN
crl-13035	19	8	libraries	library	NOUN
crl-13035	19	9	•	•	ADP
crl-13035	19	10	september	september	PROPN
crl-13035	19	11	1977	1977	NUM
crl-13035	19	12	erence	erence	NOUN
crl-13035	19	13	failure	failure	NOUN
crl-13035	19	14	originating	originate	VERB
crl-13035	19	15	in	in	ADP
crl-13035	19	16	the	the	DET
crl-13035	19	17	search	search	NOUN
crl-13035	19	18	process	process	NOUN
crl-13035	19	19	and	and	CCONJ
crl-13035	19	20	have	have	VERB
crl-13035	19	21	,	,	PUNCT
crl-13035	19	22	for	for	ADP
crl-13035	19	23	the	the	DET
crl-13035	19	24	most	most	ADJ
crl-13035	19	25	part	part	NOUN
crl-13035	19	26	,	,	PUNCT
crl-13035	19	27	ignored	ignore	VERB
crl-13035	19	28	failure	failure	NOUN
crl-13035	19	29	due	due	ADP
crl-13035	19	30	to	to	ADP
crl-13035	19	31	communication	communication	NOUN
crl-13035	19	32	problems	problem	NOUN
crl-13035	19	33	.	.	PUNCT
crl-13035	20	1	the	the	DET
crl-13035	20	2	exception	exception	NOUN
crl-13035	20	3	is	be	AUX
crl-13035	20	4	.a	.a	ADJ
crl-13035	20	5	study	study	NOUN
crl-13035	20	6	by	by	ADP
crl-13035	20	7	dorman	dorman	PROPN
crl-13035	20	8	smith	smith	PROPN
crl-13035	20	9	where	where	SCONJ
crl-13035	20	10	an	an	DET
crl-13035	20	11	"	"	PUNCT
crl-13035	20	12	indirect	indirect	ADJ
crl-13035	20	13	"	"	PUNCT
crl-13035	20	14	question	question	NOUN
crl-13035	20	15	was	be	AUX
crl-13035	20	16	asked	ask	VERB
crl-13035	20	17	in	in	ADP
crl-13035	20	18	twenty	twenty	NUM
crl-13035	20	19	boston	boston	PROPN
crl-13035	20	20	area	area	NOUN
crl-13035	20	21	libraries	library	NOUN
crl-13035	20	22	.	.	PUNCT
crl-13035	21	1	smith	smith	PROPN
crl-13035	21	2	's	's	PART
crl-13035	21	3	report	report	NOUN
crl-13035	21	4	indicates	indicate	VERB
crl-13035	21	5	that	that	SCONJ
crl-13035	21	6	communication	communication	NOUN
crl-13035	21	7	in	in	ADP
crl-13035	21	8	the	the	DET
crl-13035	21	9	reference	reference	NOUN
crl-13035	21	10	interview	interview	NOUN
crl-13035	21	11	is	be	AUX
crl-13035	21	12	an	an	DET
crl-13035	21	13	aspect	aspect	NOUN
crl-13035	21	14	of	of	ADP
crl-13035	21	15	service	service	NOUN
crl-13035	21	16	seriously	seriously	ADV
crl-13035	21	17	in	in	ADP
crl-13035	21	18	need	need	NOUN
crl-13035	21	19	of	of	ADP
crl-13035	21	20	improvement.4	improvement.4	NOUN
crl-13035	21	21	if	if	SCONJ
crl-13035	21	22	reference	reference	NOUN
crl-13035	21	23	service	service	NOUN
crl-13035	21	24	failure	failure	NOUN
crl-13035	21	25	due	due	ADP
crl-13035	21	26	to	to	ADP
crl-13035	21	27	communication	communication	NOUN
crl-13035	21	28	problems	problem	NOUN
crl-13035	21	29	is	be	AUX
crl-13035	21	30	to	to	PART
crl-13035	21	31	be	be	AUX
crl-13035	21	32	reduced	reduce	VERB
crl-13035	21	33	,	,	PUNCT
crl-13035	21	34	it	it	PRON
crl-13035	21	35	is	be	AUX
crl-13035	21	36	essential	essential	ADJ
crl-13035	21	37	that	that	SCONJ
crl-13035	21	38	we	we	PRON
crl-13035	21	39	know	know	VERB
crl-13035	21	40	more	more	ADJ
crl-13035	21	41	about	about	ADP
crl-13035	21	42	how	how	SCONJ
crl-13035	21	43	these	these	DET
crl-13035	21	44	types	type	NOUN
crl-13035	21	45	of	of	ADP
crl-13035	21	46	questions	question	NOUN
crl-13035	21	47	affect	affect	VERB
crl-13035	21	48	reference	reference	NOUN
crl-13035	21	49	service	service	NOUN
crl-13035	21	50	.	.	PUNCT
crl-13035	22	1	success	success	NOUN
crl-13035	22	2	in	in	ADP
crl-13035	22	3	resolving	resolve	VERB
crl-13035	22	4	"	"	PUNCT
crl-13035	22	5	indirect	indirect	ADJ
crl-13035	22	6	"	"	PUNCT
crl-13035	22	7	and	and	CCONJ
crl-13035	22	8	"	"	PUNCT
crl-13035	22	9	faulty	faulty	ADJ
crl-13035	22	10	information	information	NOUN
crl-13035	22	11	"	"	PUNCT
crl-13035	22	12	questions	question	NOUN
crl-13035	22	13	also	also	ADV
crl-13035	22	14	may	may	AUX
crl-13035	22	15	be	be	AUX
crl-13035	22	16	influenced	influence	VERB
crl-13035	22	17	by	by	ADP
crl-13035	22	18	type	type	NOUN
crl-13035	22	19	of	of	ADP
crl-13035	22	20	personnel	personnel	NOUN
crl-13035	22	21	used	use	VERB
crl-13035	22	22	.	.	PUNCT
crl-13035	23	1	this	this	PRON
crl-13035	23	2	has	have	VERB
crl-13035	23	3	a	a	DET
crl-13035	23	4	broader	broad	ADJ
crl-13035	23	5	significance	significance	NOUN
crl-13035	23	6	in	in	ADP
crl-13035	23	7	that	that	SCONJ
crl-13035	23	8	the	the	DET
crl-13035	23	9	use	use	NOUN
crl-13035	23	10	of	of	ADP
crl-13035	23	11	nonprofessional	nonprofessional	ADJ
crl-13035	23	12	personnel	personnel	NOUN
crl-13035	23	13	in	in	ADP
crl-13035	23	14	reference	reference	NOUN
crl-13035	23	15	service	service	NOUN
crl-13035	23	16	is	be	AUX
crl-13035	23	17	an	an	DET
crl-13035	23	18	issue	issue	NOUN
crl-13035	23	19	which	which	PRON
crl-13035	23	20	,	,	PUNCT
crl-13035	23	21	when	when	SCONJ
crl-13035	23	22	resolved	resolve	VERB
crl-13035	23	23	,	,	PUNCT
crl-13035	23	24	·	·	PUNCT
crl-13035	23	25	may	may	AUX
crl-13035	23	26	well	well	ADV
crl-13035	23	27	determine	determine	VERB
crl-13035	23	28	the	the	DET
crl-13035	23	29	future	future	ADJ
crl-13035	23	30	role	role	NOUN
crl-13035	23	31	of	of	ADP
crl-13035	23	32	the	the	DET
crl-13035	23	33	reference	reference	NOUN
crl-13035	23	34	librarian	librarian	NOUN
crl-13035	23	35	.	.	PUNCT
crl-13035	24	1	thus	thus	ADV
crl-13035	24	2	any	any	DET
crl-13035	24	3	data	datum	NOUN
crl-13035	24	4	on	on	ADP
crl-13035	24	5	differential	differential	ADJ
crl-13035	24	6	performance	performance	NOUN
crl-13035	24	7	of	of	ADP
crl-13035	24	8	professionals	professional	NOUN
crl-13035	24	9	and	and	CCONJ
crl-13035	24	10	nonprofessionals	nonprofessional	NOUN
crl-13035	24	11	should	should	AUX
crl-13035	24	12	be	be	AUX
crl-13035	24	13	a	a	DET
crl-13035	24	14	useful	useful	ADJ
crl-13035	24	15	addition	addition	NOUN
crl-13035	24	16	to	to	ADP
crl-13035	24	17	the	the	DET
crl-13035	24	18	literature	literature	NOUN
crl-13035	24	19	.	.	PUNCT
crl-13035	25	1	some	some	DET
crl-13035	25	2	documentation	documentation	NOUN
crl-13035	25	3	on	on	ADP
crl-13035	25	4	use	use	NOUN
crl-13035	25	5	of	of	ADP
crl-13035	25	6	nonprofessionals	nonprofessional	NOUN
crl-13035	25	7	in	in	ADP
crl-13035	25	8	reference	reference	NOUN
crl-13035	25	9	service	service	NOUN
crl-13035	25	10	exists	exist	VERB
crl-13035	25	11	in	in	ADP
crl-13035	25	12	the	the	DET
crl-13035	25	13	literature	literature	NOUN
crl-13035	25	14	,	,	PUNCT
crl-13035	25	15	but	but	CCONJ
crl-13035	25	16	the	the	DET
crl-13035	25	17	most	most	ADV
crl-13035	25	18	significant	significant	ADJ
crl-13035	25	19	study	study	NOUN
crl-13035	25	20	of	of	ADP
crl-13035	25	21	differential	differential	ADJ
crl-13035	25	22	ability	ability	NOUN
crl-13035	25	23	remains	remain	VERB
crl-13035	25	24	that	that	PRON
crl-13035	25	25	of	of	ADP
crl-13035	25	26	bunge	bunge	NOUN
crl-13035	25	27	.	.	PUNCT
crl-13035	26	1	'	'	PUNCT
crl-13035	27	1	>	>	X
crl-13035	27	2	to	to	ADP
crl-13035	27	3	the	the	DET
crl-13035	27	4	authors	author	NOUN
crl-13035	27	5	'	'	PART
crl-13035	27	6	knowledge	knowledge	NOUN
crl-13035	27	7	,	,	PUNCT
crl-13035	27	8	no	no	DET
crl-13035	27	9	similar	similar	ADJ
crl-13035	27	10	study	study	NOUN
crl-13035	27	11	has	have	AUX
crl-13035	27	12	yet	yet	ADV
crl-13035	27	13	been	be	AUX
crl-13035	27	14	done	do	VERB
crl-13035	27	15	comparing	compare	VERB
crl-13035	27	16	the	the	DET
crl-13035	27	17	performance	performance	NOUN
crl-13035	27	18	of	of	ADP
crl-13035	27	19	these	these	DET
crl-13035	27	20	two	two	NUM
crl-13035	27	21	groups	group	NOUN
crl-13035	27	22	in	in	ADP
crl-13035	27	23	the	the	DET
crl-13035	27	24	reference	reference	NOUN
crl-13035	27	25	interview	interview	NOUN
crl-13035	27	26	.	.	PUNCT
crl-13035	28	1	some	some	PRON
crl-13035	28	2	of	of	ADP
crl-13035	28	3	those	those	PRON
crl-13035	28	4	involved	involve	VERB
crl-13035	28	5	in	in	ADP
crl-13035	28	6	the	the	DET
crl-13035	28	7	controversy	controversy	NOUN
crl-13035	28	8	over	over	ADP
crl-13035	28	9	use	use	NOUN
crl-13035	28	10	of	of	ADP
crl-13035	28	11	nonprofessionals	nonprofessional	NOUN
crl-13035	28	12	discount	discount	VERB
crl-13035	28	13	or	or	CCONJ
crl-13035	28	14	give	give	VERB
crl-13035	28	15	little	little	ADJ
crl-13035	28	16	thought	thought	NOUN
crl-13035	28	17	to	to	ADP
crl-13035	28	18	the	the	DET
crl-13035	28	19	communication	communication	NOUN
crl-13035	28	20	process	process	NOUN
crl-13035	28	21	.	.	PUNCT
crl-13035	29	1	others	other	NOUN
crl-13035	29	2	on	on	ADP
crl-13035	29	3	both	both	DET
crl-13035	29	4	sides	side	NOUN
crl-13035	29	5	base	base	VERB
crl-13035	29	6	their	their	PRON
crl-13035	29	7	advocacy	advocacy	NOUN
crl-13035	29	8	of	of	ADP
crl-13035	29	9	certain	certain	ADJ
crl-13035	29	10	points	point	NOUN
crl-13035	29	11	of	of	ADP
crl-13035	29	12	view	view	NOUN
crl-13035	29	13	on	on	ADP
crl-13035	29	14	unproven	unproven	ADJ
crl-13035	29	15	hypotheses	hypothesis	NOUN
crl-13035	29	16	as	as	ADP
crl-13035	29	17	to	to	ADP
crl-13035	29	18	the	the	DET
crl-13035	29	19	relative	relative	ADJ
crl-13035	29	20	abilities	ability	NOUN
crl-13035	29	21	of	of	ADP
crl-13035	29	22	professionals	professional	NOUN
crl-13035	29	23	and	and	CCONJ
crl-13035	29	24	nonprofessionals	nonprofessional	NOUN
crl-13035	29	25	in	in	ADP
crl-13035	29	26	the	the	DET
crl-13035	29	27	reference	reference	NOUN
crl-13035	29	28	interview	interview	NOUN
crl-13035	29	29	.	.	PUNCT
crl-13035	30	1	thus	thus	ADV
crl-13035	30	2	it	it	PRON
crl-13035	30	3	is	be	AUX
crl-13035	30	4	important	important	ADJ
crl-13035	30	5	to	to	PART
crl-13035	30	6	investigate	investigate	VERB
crl-13035	30	7	these	these	DET
crl-13035	30	8	abilities	ability	NOUN
crl-13035	30	9	.	.	PUNCT
crl-13035	31	1	generally	generally	ADV
crl-13035	31	2	,	,	PUNCT
crl-13035	31	3	those	those	PRON
crl-13035	31	4	for	for	ADP
crl-13035	31	5	or	or	CCONJ
crl-13035	31	6	against	against	ADP
crl-13035	31	7	nonprofessional	nonprofessional	ADJ
crl-13035	31	8	reference	reference	NOUN
crl-13035	31	9	service	service	NOUN
crl-13035	31	10	divide	divide	NOUN
crl-13035	31	11	on	on	ADP
crl-13035	31	12	the	the	DET
crl-13035	31	13	following	follow	VERB
crl-13035	31	14	points	point	NOUN
crl-13035	31	15	in	in	ADP
crl-13035	31	16	regard	regard	NOUN
crl-13035	31	17	to	to	ADP
crl-13035	31	18	communication	communication	NOUN
crl-13035	31	19	problems	problem	NOUN
crl-13035	31	20	:	:	PUNCT
crl-13035	31	21	1	1	X
crl-13035	31	22	.	.	X
crl-13035	31	23	should	should	AUX
crl-13035	31	24	communication	communication	NOUN
crl-13035	31	25	problems	problem	NOUN
crl-13035	31	26	be	be	AUX
crl-13035	31	27	the	the	DET
crl-13035	31	28	responsibility	responsibility	NOUN
crl-13035	31	29	of	of	ADP
crl-13035	31	30	the	the	DET
crl-13035	31	31	reference	reference	NOUN
crl-13035	31	32	librarian	librarian	NOUN
crl-13035	31	33	?	?	PUNCT
crl-13035	32	1	2	2	X
crl-13035	32	2	.	.	X
crl-13035	32	3	should	should	AUX
crl-13035	32	4	they	they	PRON
crl-13035	32	5	be	be	AUX
crl-13035	32	6	considered	consider	VERB
crl-13035	32	7	of	of	ADP
crl-13035	32	8	equal	equal	ADJ
crl-13035	32	9	importance	importance	NOUN
crl-13035	32	10	to	to	PART
crl-13035	32	11	search	search	VERB
crl-13035	32	12	problems	problem	NOUN
crl-13035	32	13	?	?	PUNCT
crl-13035	33	1	3	3	X
crl-13035	33	2	.	.	X
crl-13035	33	3	do	do	AUX
crl-13035	33	4	they	they	PRON
crl-13035	33	5	occur	occur	VERB
crl-13035	33	6	frequently	frequently	ADV
crl-13035	33	7	enough	enough	ADJ
crl-13035	33	8	to	to	PART
crl-13035	33	9	have	have	VERB
crl-13035	33	10	a	a	DET
crl-13035	33	11	detrimental	detrimental	ADJ
crl-13035	33	12	effect	effect	NOUN
crl-13035	33	13	on	on	ADP
crl-13035	33	14	service	service	NOUN
crl-13035	33	15	?	?	PUNCT
crl-13035	34	1	4	4	X
crl-13035	34	2	.	.	X
crl-13035	34	3	is	be	AUX
crl-13035	34	4	the	the	DET
crl-13035	34	5	expenditure	expenditure	NOUN
crl-13035	34	6	of	of	ADP
crl-13035	34	7	time	time	NOUN
crl-13035	34	8	and	and	CCONJ
crl-13035	34	9	effort	effort	NOUN
crl-13035	34	10	involved	involve	VERB
crl-13035	34	11	in	in	ADP
crl-13035	34	12	solving	solve	VERB
crl-13035	34	13	these	these	DET
crl-13035	34	14	problems	problem	NOUN
crl-13035	34	15	justified	justify	VERB
crl-13035	34	16	?	?	PUNCT
crl-13035	35	1	5	5	X
crl-13035	35	2	.	.	X
crl-13035	35	3	can	can	AUX
crl-13035	35	4	detection	detection	VERB
crl-13035	35	5	and	and	CCONJ
crl-13035	35	6	solution	solution	NOUN
crl-13035	35	7	of	of	ADP
crl-13035	35	8	such	such	ADJ
crl-13035	35	9	problems	problem	NOUN
crl-13035	35	10	be	be	AUX
crl-13035	35	11	done	do	VERB
crl-13035	35	12	more	more	ADV
crl-13035	35	13	successfully	successfully	ADV
crl-13035	35	14	by	by	ADP
crl-13035	35	15	professionals	professional	NOUN
crl-13035	35	16	?	?	PUNCT
crl-13035	36	1	6	6	X
crl-13035	36	2	.	.	X
crl-13035	36	3	do	do	VERB
crl-13035	36	4	nonprofessionals	nonprofessional	NOUN
crl-13035	36	5	frequently	frequently	ADV
crl-13035	36	6	fail	fail	VERB
crl-13035	36	7	to	to	PART
crl-13035	36	8	make	make	VERB
crl-13035	36	9	referrals	referral	NOUN
crl-13035	36	10	whtm	whtm	INTJ
crl-13035	36	11	they	they	PRON
crl-13035	36	12	are	be	AUX
crl-13035	36	13	unsuccessful	unsuccessful	ADJ
crl-13035	36	14	in	in	ADP
crl-13035	36	15	determining	determine	VERB
crl-13035	36	16	patron	patron	NOUN
crl-13035	36	17	needs	need	NOUN
crl-13035	36	18	?	?	PUNCT
crl-13035	37	1	those	those	PRON
crl-13035	37	2	holding	hold	VERB
crl-13035	37	3	one	one	NUM
crl-13035	37	4	point	point	NOUN
crl-13035	37	5	of	of	ADP
crl-13035	37	6	view	view	NOUN
crl-13035	37	7	tend	tend	VERB
crl-13035	37	8	to	to	PART
crl-13035	37	9	answer	answer	VERB
crl-13035	37	10	"	"	PUNCT
crl-13035	37	11	yes	yes	INTJ
crl-13035	37	12	"	"	PUNCT
crl-13035	37	13	to	to	ADP
crl-13035	37	14	the	the	DET
crl-13035	37	15	above	above	ADJ
crl-13035	37	16	questions	question	NOUN
crl-13035	37	17	.	.	PUNCT
crl-13035	38	1	partially	partially	ADV
crl-13035	38	2	for	for	ADP
crl-13035	38	3	this	this	DET
crl-13035	38	4	reason	reason	NOUN
crl-13035	38	5	,	,	PUNCT
crl-13035	38	6	they	they	PRON
crl-13035	38	7	advocate	advocate	VERB
crl-13035	38	8	all	all	ADV
crl-13035	38	9	-	-	ADJ
crl-13035	38	10	professional	professional	ADJ
crl-13035	38	11	refereqce	refereqce	ADJ
crl-13035	38	12	service	service	NOUN
crl-13035	38	13	or	or	CCONJ
crl-13035	38	14	service	service	NOUN
crl-13035	38	15	where	where	SCONJ
crl-13035	38	16	questions	question	NOUN
crl-13035	38	17	are	be	AUX
crl-13035	38	18	"	"	PUNCT
crl-13035	38	19	fielded	field	VERB
crl-13035	38	20	"	"	PUNCT
crl-13035	38	21	by	by	ADP
crl-13035	38	22	professionals	professional	NOUN
crl-13035	38	23	.	.	PUNCT
crl-13035	39	1	this	this	DET
crl-13035	39	2	point	point	NOUN
crl-13035	39	3	of	of	ADP
crl-13035	39	4	view	view	NOUN
crl-13035	39	5	is	be	AUX
crl-13035	39	6	expressed	express	VERB
crl-13035	39	7	by	by	ADP
crl-13035	39	8	wheeler	wheeler	NOUN
crl-13035	39	9	and	and	CCONJ
crl-13035	39	10	goldhor	goldhor	NOUN
crl-13035	39	11	as	as	SCONJ
crl-13035	39	12	follows	follow	VERB
crl-13035	39	13	:	:	PUNCT
crl-13035	39	14	the	the	DET
crl-13035	39	15	idea	idea	NOUN
crl-13035	39	16	that	that	SCONJ
crl-13035	39	17	inquiries	inquiry	NOUN
crl-13035	39	18	should	should	AUX
crl-13035	39	19	be	be	AUX
crl-13035	39	20	presented	present	VERB
crl-13035	39	21	to	to	ADP
crl-13035	39	22	inexperienced	inexperienced	ADJ
crl-13035	39	23	persons	person	NOUN
crl-13035	39	24	and	and	CCONJ
crl-13035	39	25	fed	feed	VERB
crl-13035	39	26	upward	upward	ADV
crl-13035	39	27	to	to	ADP
crl-13035	39	28	those	those	PRON
crl-13035	39	29	qualified	qualified	ADJ
crl-13035	39	30	to	to	PART
crl-13035	39	31	help	help	VERB
crl-13035	39	32	is	be	AUX
crl-13035	39	33	a	a	DET
crl-13035	39	34	disservice	disservice	NOUN
crl-13035	39	35	and	and	CCONJ
crl-13035	39	36	inconvenience	inconvenience	NOUN
crl-13035	39	37	to	to	ADP
crl-13035	39	38	readers	reader	NOUN
crl-13035	39	39	,	,	PUNCT
crl-13035	39	40	partly	partly	ADV
crl-13035	39	41	because	because	SCONJ
crl-13035	39	42	the	the	DET
crl-13035	39	43	inexperienced	inexperienced	ADJ
crl-13035	39	44	do	do	AUX
crl-13035	39	45	not	not	PART
crl-13035	39	46	know	know	VERB
crl-13035	39	47	where	where	SCONJ
crl-13035	39	48	the	the	DET
crl-13035	39	49	question	question	NOUN
crl-13035	39	50	should	should	AUX
crl-13035	39	51	lead	lead	VERB
crl-13035	39	52	.	.	PUNCT
crl-13035	40	1	6	6	NUM
crl-13035	40	2	the	the	DET
crl-13035	40	3	opposite	opposite	ADJ
crl-13035	40	4	viewpoint	viewpoint	NOUN
crl-13035	40	5	usually	usually	ADV
crl-13035	40	6	answers	answer	VERB
crl-13035	40	7	some	some	PRON
crl-13035	40	8	or	or	CCONJ
crl-13035	40	9	all	all	PRON
crl-13035	40	10	of	of	ADP
crl-13035	40	11	the	the	DET
crl-13035	40	12	above	above	ADJ
crl-13035	40	13	questions	question	NOUN
crl-13035	40	14	in	in	ADP
crl-13035	40	15	the	the	DET
crl-13035	40	16	negative	negative	ADJ
crl-13035	40	17	and	and	CCONJ
crl-13035	40	18	often	often	ADV
crl-13035	40	19	favors	favor	VERB
crl-13035	40	20	the	the	DET
crl-13035	40	21	new	new	ADJ
crl-13035	40	22	concept	concept	NOUN
crl-13035	40	23	of	of	ADP
crl-13035	40	24	the	the	DET
crl-13035	40	25	information	information	NOUN
crl-13035	40	26	center	center	NOUN
crl-13035	40	27	where	where	SCONJ
crl-13035	40	28	questions	question	NOUN
crl-13035	40	29	are	be	AUX
crl-13035	40	30	fielded	field	VERB
crl-13035	40	31	by	by	ADP
crl-13035	40	32	nonprofessionals	nonprofessional	NOUN
crl-13035	40	33	who	who	PRON
crl-13035	40	34	then	then	ADV
crl-13035	40	35	refer	refer	VERB
crl-13035	40	36	difficult	difficult	ADJ
crl-13035	40	37	questions	question	NOUN
crl-13035	40	38	to	to	PART
crl-13035	40	39	subject	subject	VERB
crl-13035	40	40	specialists	specialist	NOUN
crl-13035	40	41	who	who	PRON
crl-13035	40	42	are	be	AUX
crl-13035	40	43	on	on	ADP
crl-13035	40	44	call	call	NOUN
crl-13035	40	45	.	.	PUNCT
crl-13035	41	1	this	this	DET
crl-13035	41	2	viewpoint	viewpoint	NOUN
crl-13035	41	3	is	be	AUX
crl-13035	41	4	expressed	express	VERB
crl-13035	41	5	by	by	ADP
crl-13035	41	6	jestes	jeste	NOUN
crl-13035	41	7	and	and	CCONJ
crl-13035	41	8	laird	laird	PROPN
crl-13035	41	9	who	who	PRON
crl-13035	41	10	advocate	advocate	VERB
crl-13035	41	11	use	use	NOUN
crl-13035	41	12	of	of	ADP
crl-13035	41	13	technical	technical	ADJ
crl-13035	41	14	assistants	assistant	NOUN
crl-13035	41	15	.	.	PUNCT
crl-13035	42	1	professional	professional	ADJ
crl-13035	42	2	librarians	librarian	NOUN
crl-13035	42	3	,	,	PUNCT
crl-13035	42	4	although	although	SCONJ
crl-13035	42	5	still	still	ADV
crl-13035	42	6	immediately	immediately	ADV
crl-13035	42	7	available	available	ADJ
crl-13035	42	8	to	to	ADP
crl-13035	42	9	any	any	DET
crl-13035	42	10	patron	patron	NOUN
crl-13035	42	11	,	,	PUNCT
crl-13035	42	12	would	would	AUX
crl-13035	42	13	be	be	AUX
crl-13035	42	14	freed	free	VERB
crl-13035	42	15	from	from	ADP
crl-13035	42	16	many	many	ADJ
crl-13035	42	17	interruptions	interruption	NOUN
crl-13035	42	18	and	and	CCONJ
crl-13035	42	19	better	well	ADV
crl-13035	42	20	able	able	ADJ
crl-13035	42	21	to	to	PART
crl-13035	42	22	concentrate	concentrate	VERB
crl-13035	42	23	on	on	ADP
crl-13035	42	24	collection	collection	NOUN
crl-13035	42	25	development	development	NOUN
crl-13035	42	26	....	....	PUNCT
crl-13035	43	1	7	7	NUM
crl-13035	43	2	balay	balay	NOUN
crl-13035	43	3	and	and	CCONJ
crl-13035	43	4	andrew	andrew	PROPN
crl-13035	43	5	also	also	ADV
crl-13035	43	6	say	say	VERB
crl-13035	43	7	,	,	PUNCT
crl-13035	43	8	it	it	PRON
crl-13035	43	9	seeq1s	seeq1	VERB
crl-13035	43	10	likely	likely	ADJ
crl-13035	43	11	that	that	SCONJ
crl-13035	43	12	paraprofessional	paraprofessional	ADJ
crl-13035	43	13	assistants	assistant	NOUN
crl-13035	43	14	could	could	AUX
crl-13035	43	15	handle	handle	VERB
crl-13035	43	16	these	these	DET
crl-13035	43	17	inquiries	inquiry	NOUN
crl-13035	43	18	[	[	X
crl-13035	43	19	information	information	NOUN
crl-13035	43	20	-	-	PUNCT
crl-13035	43	21	direction	direction	NOUN
crl-13035	43	22	]	]	PUNCT
crl-13035	43	23	,	,	PUNCT
crl-13035	43	24	and	and	CCONJ
crl-13035	43	25	could	could	AUX
crl-13035	43	26	direct	direct	VERB
crl-13035	43	27	other	other	ADJ
crl-13035	43	28	,	,	PUNCT
crl-13035	43	29	presumably	presumably	ADV
crl-13035	43	30	more	more	ADV
crl-13035	43	31	difficult	difficult	ADJ
crl-13035	43	32	,	,	PUNCT
crl-13035	43	33	questions	question	NOUN
crl-13035	43	34	to	to	PART
crl-13035	43	35	reference	reference	NOUN
crl-13035	43	36	librarians	librarian	NOUN
crl-13035	43	37	.	.	PUNCT
crl-13035	44	1	s	s	VERB
crl-13035	44	2	the	the	DET
crl-13035	44	3	specific	specific	ADJ
crl-13035	44	4	problems	problem	NOUN
crl-13035	44	5	with	with	ADP
crl-13035	44	6	which	which	PRON
crl-13035	44	7	this	this	DET
crl-13035	44	8	study	study	NOUN
crl-13035	44	9	will	will	AUX
crl-13035	44	10	be	be	AUX
crl-13035	44	11	concerned	concern	VERB
crl-13035	44	12	are	be	AUX
crl-13035	44	13	as	as	SCONJ
crl-13035	44	14	follows	follow	VERB
crl-13035	44	15	:	:	PUNCT
crl-13035	45	1	1	1	X
crl-13035	45	2	.	.	X
crl-13035	45	3	what	what	PRON
crl-13035	45	4	is	be	AUX
crl-13035	45	5	the	the	DET
crl-13035	45	6	relative	relative	ADJ
crl-13035	45	7	success	success	NOUN
crl-13035	45	8	rate	rate	NOUN
crl-13035	45	9	of	of	ADP
crl-13035	45	10	professionals	professional	NOUN
crl-13035	45	11	and	and	CCONJ
crl-13035	45	12	nonprofessionals	nonprofessional	NOUN
crl-13035	45	13	in	in	ADP
crl-13035	45	14	resolving	resolve	VERB
crl-13035	45	15	..	..	PUNCT
crl-13035	45	16	indirect	indirect	ADJ
crl-13035	45	17	"	"	PUNCT
crl-13035	45	18	and	and	CCONJ
crl-13035	45	19	"	"	PUNCT
crl-13035	45	20	faulty	faulty	ADJ
crl-13035	45	21	information	information	NOUN
crl-13035	45	22	"	"	PUNCT
crl-13035	45	23	questions	question	NOUN
crl-13035	45	24	?	?	PUNCT
crl-13035	46	1	what	what	PRON
crl-13035	46	2	are	be	AUX
crl-13035	46	3	the	the	DET
crl-13035	46	4	reasons	reason	NOUN
crl-13035	46	5	for	for	ADP
crl-13035	46	6	any	any	DET
crl-13035	46	7	differences	difference	NOUN
crl-13035	46	8	found	find	VERB
crl-13035	46	9	?	?	PUNCT
crl-13035	47	1	what	what	PRON
crl-13035	47	2	are	be	AUX
crl-13035	47	3	the	the	DET
crl-13035	47	4	implications	implication	NOUN
crl-13035	47	5	of	of	ADP
crl-13035	47	6	this	this	PRON
crl-13035	47	7	for	for	ADP
crl-13035	47	8	reference	reference	NOUN
crl-13035	47	9	staffing	staffing	NOUN
crl-13035	47	10	?	?	PUNCT
crl-13035	48	1	how	how	SCONJ
crl-13035	48	2	can	can	AUX
crl-13035	48	3	performance	performance	NOUN
crl-13035	48	4	of	of	ADP
crl-13035	48	5	reference	reference	NOUN
crl-13035	48	6	staff	staff	NOUN
crl-13035	48	7	members	member	NOUN
crl-13035	48	8	be	be	AUX
crl-13035	48	9	improved	improve	VERB
crl-13035	48	10	in	in	ADP
crl-13035	48	11	dealing	deal	VERB
crl-13035	48	12	with	with	ADP
crl-13035	48	13	these	these	DET
crl-13035	48	14	questions	question	NOUN
crl-13035	48	15	?	?	PUNCT
crl-13035	49	1	2	2	X
crl-13035	49	2	.	.	X
crl-13035	49	3	how	how	SCONJ
crl-13035	49	4	successfully	successfully	ADV
crl-13035	49	5	do	do	AUX
crl-13035	49	6	nonprofessionals	nonprofessional	NOUN
crl-13035	49	7	make	make	VERB
crl-13035	49	8	appropriate	appropriate	ADJ
crl-13035	49	9	referrals	referral	NOUN
crl-13035	49	10	when	when	SCONJ
crl-13035	49	11	they	they	PRON
crl-13035	49	12	fail	fail	VERB
crl-13035	49	13	to	to	PART
crl-13035	49	14	determine	determine	VERB
crl-13035	49	15	patrons	patron	NOUN
crl-13035	49	16	'	'	PART
crl-13035	49	17	information	information	NOUN
crl-13035	49	18	needs	need	VERB
crl-13035	49	19	?	?	PUNCT
crl-13035	50	1	what	what	PRON
crl-13035	50	2	are	be	AUX
crl-13035	50	3	the	the	DET
crl-13035	50	4	causes	cause	NOUN
crl-13035	50	5	of	of	ADP
crl-13035	50	6	referral	referral	ADJ
crl-13035	50	7	failure	failure	NOUN
crl-13035	50	8	and	and	CCONJ
crl-13035	50	9	how	how	SCONJ
crl-13035	50	10	can	can	AUX
crl-13035	50	11	such	such	ADJ
crl-13035	50	12	situations	situation	NOUN
crl-13035	50	13	,	,	PUNCT
crl-13035	50	14	if	if	SCONJ
crl-13035	50	15	they	they	PRON
crl-13035	50	16	exist	exist	VERB
crl-13035	50	17	,	,	PUNCT
crl-13035	50	18	be	be	AUX
crl-13035	50	19	improved	improve	VERB
crl-13035	50	20	?	?	PUNCT
crl-13035	51	1	method	method	VERB
crl-13035	51	2	two	two	NUM
crl-13035	51	3	medium	medium	ADJ
crl-13035	51	4	-	-	PUNCT
crl-13035	51	5	sized	sized	ADJ
crl-13035	51	6	midwestern	midwestern	ADJ
crl-13035	51	7	university	university	NOUN
crl-13035	51	8	libraries	library	NOUN
crl-13035	51	9	were	be	AUX
crl-13035	51	10	selected	select	VERB
crl-13035	51	11	,	,	PUNCT
crl-13035	51	12	both	both	PRON
crl-13035	51	13	having	have	VERB
crl-13035	51	14	a	a	DET
crl-13035	51	15	centralized	centralized	ADJ
crl-13035	51	16	reference	reference	NOUN
crl-13035	51	17	service	service	NOUN
crl-13035	51	18	.	.	PUNCT
crl-13035	52	1	one	one	NUM
crl-13035	52	2	of	of	ADP
crl-13035	52	3	these	these	DET
crl-13035	52	4	libraries	library	NOUN
crl-13035	52	5	had	have	VERB
crl-13035	52	6	an	an	DET
crl-13035	52	7	information	information	NOUN
crl-13035	52	8	center	center	NOUN
crl-13035	52	9	staffed	staff	VERB
crl-13035	52	10	by	by	ADP
crl-13035	52	11	nonprofessionals	nonprofessional	NOUN
crl-13035	52	12	who	who	PRON
crl-13035	52	13	had	have	VERB
crl-13035	52	14	access	access	NOUN
crl-13035	52	15	to	to	ADP
crl-13035	52	16	subject	subject	ADJ
crl-13035	52	17	specialists	specialist	NOUN
crl-13035	52	18	for	for	ADP
crl-13035	52	19	consultation	consultation	NOUN
crl-13035	52	20	.	.	PUNCT
crl-13035	53	1	the	the	DET
crl-13035	53	2	other	other	ADJ
crl-13035	53	3	was	be	AUX
crl-13035	53	4	staffed	staff	VERB
crl-13035	53	5	at	at	ADP
crl-13035	53	6	all	all	DET
crl-13035	53	7	times	time	NOUN
crl-13035	53	8	by	by	ADP
crl-13035	53	9	an	an	DET
crl-13035	53	10	all	all	ADV
crl-13035	53	11	-	-	PUNCT
crl-13035	53	12	professional	professional	ADJ
crl-13035	53	13	reference	reference	NOUN
crl-13035	53	14	staff	staff	NOUN
crl-13035	53	15	.	.	PUNCT
crl-13035	54	1	seven	seven	NUM
crl-13035	54	2	investigators	investigator	NOUN
crl-13035	54	3	of	of	ADP
crl-13035	54	4	both	both	DET
crl-13035	54	5	sexes	sex	NOUN
crl-13035	54	6	and	and	CCONJ
crl-13035	54	7	different	different	ADJ
crl-13035	54	8	ages	age	NOUN
crl-13035	54	9	were	be	AUX
crl-13035	54	10	used	use	VERB
crl-13035	54	11	.	.	PUNCT
crl-13035	55	1	twenty	twenty	NUM
crl-13035	55	2	-	-	PUNCT
crl-13035	55	3	five	five	NUM
crl-13035	55	4	different	different	ADJ
crl-13035	55	5	reference	reference	NOUN
crl-13035	55	6	interviews	interview	NOUN
crl-13035	55	7	were	be	AUX
crl-13035	55	8	prepared	prepare	VERB
crl-13035	55	9	,	,	PUNCT
crl-13035	55	10	each	each	DET
crl-13035	55	11	consisting	consist	VERB
crl-13035	55	12	of	of	ADP
crl-13035	55	13	an	an	DET
crl-13035	55	14	"	"	PUNCT
crl-13035	55	15	indirect	indirect	ADJ
crl-13035	55	16	"	"	PUNCT
crl-13035	55	17	question	question	NOUN
crl-13035	55	18	followed	follow	VERB
crl-13035	55	19	by	by	ADP
crl-13035	55	20	a	a	DET
crl-13035	55	21	..	..	PUNCT
crl-13035	55	22	faulty	faulty	ADJ
crl-13035	55	23	information	information	NOUN
crl-13035	55	24	"	"	PUNCT
crl-13035	55	25	question	question	NOUN
crl-13035	55	26	.	.	PUNCT
crl-13035	56	1	these	these	DET
crl-13035	56	2	questions	question	NOUN
crl-13035	56	3	were	be	AUX
crl-13035	56	4	taken	take	VERB
crl-13035	56	5	from	from	ADP
crl-13035	56	6	the	the	DET
crl-13035	56	7	actual	actual	ADJ
crl-13035	56	8	reference	reference	NOUN
crl-13035	56	9	experience	experience	NOUN
crl-13035	56	10	of	of	ADP
crl-13035	56	11	the	the	DET
crl-13035	56	12	second	second	ADJ
crl-13035	56	13	author	author	NOUN
crl-13035	56	14	.	.	PUNCT
crl-13035	57	1	"	"	PUNCT
crl-13035	57	2	faulty	faulty	ADJ
crl-13035	57	3	information	information	NOUN
crl-13035	57	4	"	"	PUNCT
crl-13035	57	5	questions	question	NOUN
crl-13035	57	6	were	be	AUX
crl-13035	57	7	in	in	ADP
crl-13035	57	8	areas	area	NOUN
crl-13035	57	9	of	of	ADP
crl-13035	57	10	the	the	DET
crl-13035	57	11	social	social	ADJ
crl-13035	57	12	sciences	science	NOUN
crl-13035	57	13	and	and	CCONJ
crl-13035	57	14	humanities	humanity	NOUN
crl-13035	57	15	.	.	PUNCT
crl-13035	58	1	each	each	DET
crl-13035	58	2	prepared	prepared	ADJ
crl-13035	58	3	"	"	PUNCT
crl-13035	58	4	set	set	NOUN
crl-13035	58	5	"	"	PUNCT
crl-13035	58	6	of	of	ADP
crl-13035	58	7	two	two	NUM
crl-13035	58	8	questions	question	NOUN
crl-13035	58	9	was	be	AUX
crl-13035	58	10	asked	ask	VERB
crl-13035	58	11	of	of	ADP
crl-13035	58	12	a	a	DET
crl-13035	58	13	nonprofessional	nonprofessional	ADJ
crl-13035	58	14	at	at	ADP
crl-13035	58	15	the	the	DET
crl-13035	58	16	information	information	NOUN
crl-13035	58	17	center	center	NOUN
crl-13035	58	18	library	library	NOUN
crl-13035	58	19	and	and	CCONJ
crl-13035	58	20	of	of	ADP
crl-13035	58	21	a	a	DET
crl-13035	58	22	professional	professional	NOUN
crl-13035	58	23	at	at	ADP
crl-13035	58	24	the	the	DET
crl-13035	58	25	second	second	ADJ
crl-13035	58	26	library	library	NOUN
crl-13035	58	27	.	.	PUNCT
crl-13035	59	1	reference	reference	NOUN
crl-13035	59	2	interview	interview	NOUN
crl-13035	59	3	i	i	PRON
crl-13035	59	4	381	381	NUM
crl-13035	59	5	the	the	DET
crl-13035	59	6	procedure	procedure	NOUN
crl-13035	59	7	was	be	AUX
crl-13035	59	8	as	as	SCONJ
crl-13035	59	9	follows	follow	VERB
crl-13035	59	10	:	:	PUNCT
crl-13035	59	11	all	all	DET
crl-13035	59	12	investigators	investigator	NOUN
crl-13035	59	13	were	be	AUX
crl-13035	59	14	instructed	instruct	VERB
crl-13035	59	15	to	to	PART
crl-13035	59	16	begin	begin	VERB
crl-13035	59	17	each	each	DET
crl-13035	59	18	interview	interview	NOUN
crl-13035	59	19	by	by	ADP
crl-13035	59	20	appearing	appear	VERB
crl-13035	59	21	moderately	moderately	ADV
crl-13035	59	22	confused	confused	ADJ
crl-13035	59	23	and	and	CCONJ
crl-13035	59	24	making	make	VERB
crl-13035	59	25	such	such	ADJ
crl-13035	59	26	comments	comment	NOUN
crl-13035	59	27	as	as	ADP
crl-13035	59	28	"	"	PUNCT
crl-13035	59	29	i	i	PRON
crl-13035	59	30	'm	be	AUX
crl-13035	59	31	new	new	ADJ
crl-13035	59	32	here	here	ADV
crl-13035	59	33	,	,	PUNCT
crl-13035	59	34	"	"	PUNCT
crl-13035	59	35	"	"	PUNCT
crl-13035	59	36	i	i	PRON
crl-13035	59	37	do	do	AUX
crl-13035	59	38	n't	not	PART
crl-13035	59	39	really	really	ADV
crl-13035	59	40	know	know	VERB
crl-13035	59	41	what	what	PRON
crl-13035	59	42	i	i	PRON
crl-13035	59	43	'm	be	AUX
crl-13035	59	44	doing	do	VERB
crl-13035	59	45	,	,	PUNCT
crl-13035	59	46	"	"	PUNCT
crl-13035	59	47	etc	etc	X
crl-13035	59	48	.	.	X
crl-13035	60	1	it	it	PRON
crl-13035	60	2	was	be	AUX
crl-13035	60	3	felt	feel	VERB
crl-13035	60	4	that	that	SCONJ
crl-13035	60	5	these	these	DET
crl-13035	60	6	behavioral	behavioral	ADJ
crl-13035	60	7	clues	clue	NOUN
crl-13035	60	8	and	and	CCONJ
crl-13035	60	9	comments	comment	NOUN
crl-13035	60	10	were	be	AUX
crl-13035	60	11	sufficient	sufficient	ADJ
crl-13035	60	12	to	to	PART
crl-13035	60	13	alert	alert	VERB
crl-13035	60	14	reference	reference	NOUN
crl-13035	60	15	staff	staff	NOUN
crl-13035	60	16	members	member	NOUN
crl-13035	60	17	to	to	ADP
crl-13035	60	18	the	the	DET
crl-13035	60	19	possibility	possibility	NOUN
crl-13035	60	20	of	of	ADP
crl-13035	60	21	"	"	PUNCT
crl-13035	60	22	indirect	indirect	ADJ
crl-13035	60	23	"	"	PUNCT
crl-13035	60	24	questions	question	NOUN
crl-13035	60	25	.	.	PUNCT
crl-13035	61	1	"	"	PUNCT
crl-13035	61	2	indirect	indirect	ADJ
crl-13035	61	3	"	"	PUNCT
crl-13035	61	4	questions	question	NOUN
crl-13035	61	5	were	be	AUX
crl-13035	61	6	defined	define	VERB
crl-13035	61	7	as	as	ADP
crl-13035	61	8	those	those	PRON
crl-13035	61	9	where	where	SCONJ
crl-13035	61	10	the	the	DET
crl-13035	61	11	patrons	patron	NOUN
crl-13035	61	12	hide	hide	VERB
crl-13035	61	13	their	their	PRON
crl-13035	61	14	specific	specific	ADJ
crl-13035	61	15	information	information	NOUN
crl-13035	61	16	need	need	NOUN
crl-13035	61	17	and	and	CCONJ
crl-13035	61	18	,	,	PUNCT
crl-13035	61	19	instead	instead	ADV
crl-13035	61	20	,	,	PUNCT
crl-13035	61	21	ask	ask	VERB
crl-13035	61	22	for	for	ADP
crl-13035	61	23	(	(	PUNCT
crl-13035	61	24	1	1	X
crl-13035	61	25	)	)	PUNCT
crl-13035	61	26	books	book	NOUN
crl-13035	61	27	on	on	ADP
crl-13035	61	28	a	a	DET
crl-13035	61	29	general	general	ADJ
crl-13035	61	30	subject	subject	NOUN
crl-13035	61	31	or	or	CCONJ
crl-13035	61	32	(	(	PUNCT
crl-13035	61	33	2	2	NUM
crl-13035	61	34	)	)	PUNCT
crl-13035	61	35	a	a	DET
crl-13035	61	36	type	type	NOUN
crl-13035	61	37	of	of	ADP
crl-13035	61	38	source	source	NOUN
crl-13035	61	39	which	which	PRON
crl-13035	61	40	they	they	PRON
crl-13035	61	41	think	think	VERB
crl-13035	61	42	would	would	AUX
crl-13035	61	43	contain	contain	VERB
crl-13035	61	44	the	the	DET
crl-13035	61	45	specific	specific	ADJ
crl-13035	61	46	information	information	NOUN
crl-13035	61	47	they	they	PRON
crl-13035	61	48	seek	seek	VERB
crl-13035	61	49	.	.	PUNCT
crl-13035	62	1	examples	example	NOUN
crl-13035	62	2	of	of	ADP
crl-13035	62	3	these	these	PRON
crl-13035	62	4	are	be	AUX
crl-13035	62	5	(	(	PUNCT
crl-13035	62	6	1	1	NUM
crl-13035	62	7	)	)	PUNCT
crl-13035	62	8	"	"	PUNCT
crl-13035	62	9	where	where	SCONJ
crl-13035	62	10	are	be	AUX
crl-13035	62	11	your	your	PRON
crl-13035	62	12	philosophy	philosophy	NOUN
crl-13035	62	13	books	book	NOUN
crl-13035	62	14	?	?	PUNCT
crl-13035	62	15	"	"	PUNCT
crl-13035	63	1	(	(	PUNCT
crl-13035	63	2	patron	patron	NOUN
crl-13035	63	3	wants	wants	AUX
crl-13035	63	4	quote	quote	INTJ
crl-13035	63	5	by	by	ADP
crl-13035	63	6	aristotle	aristotle	PROPN
crl-13035	63	7	)	)	PUNCT
crl-13035	63	8	and	and	CCONJ
crl-13035	63	9	(	(	PUNCT
crl-13035	63	10	2	2	X
crl-13035	63	11	)	)	PUNCT
crl-13035	63	12	"	"	PUNCT
crl-13035	63	13	do	do	AUX
crl-13035	63	14	you	you	PRON
crl-13035	63	15	have	have	VERB
crl-13035	63	16	an	an	DET
crl-13035	63	17	index	index	NOUN
crl-13035	63	18	to	to	ADP
crl-13035	63	19	philosophy	philosophy	NOUN
crl-13035	63	20	?	?	PUNCT
crl-13035	63	21	"	"	PUNCT
crl-13035	64	1	(	(	PUNCT
crl-13035	64	2	patron	patron	NOUN
crl-13035	64	3	wants	want	VERB
crl-13035	64	4	life	life	NOUN
crl-13035	64	5	-	-	PUNCT
crl-13035	64	6	styles	style	NOUN
crl-13035	64	7	as	as	ADV
crl-13035	64	8	related	relate	VERB
crl-13035	64	9	to	to	ADP
crl-13035	64	10	architecture	architecture	NOUN
crl-13035	64	11	)	)	PUNCT
crl-13035	64	12	.	.	PUNCT
crl-13035	65	1	a	a	DET
crl-13035	65	2	judgment	judgment	NOUN
crl-13035	65	3	of	of	ADP
crl-13035	65	4	success	success	NOUN
crl-13035	65	5	was	be	AUX
crl-13035	65	6	made	make	VERB
crl-13035	65	7	if	if	SCONJ
crl-13035	65	8	at	at	ADP
crl-13035	65	9	any	any	DET
crl-13035	65	10	time	time	NOUN
crl-13035	65	11	during	during	ADP
crl-13035	65	12	a	a	DET
crl-13035	65	13	five	five	NUM
crl-13035	65	14	-	-	PUNCT
crl-13035	65	15	minute	minute	NOUN
crl-13035	65	16	period	period	NOUN
crl-13035	65	17	the	the	DET
crl-13035	65	18	reference	reference	NOUN
crl-13035	65	19	staff	staff	NOUN
crl-13035	65	20	member	member	NOUN
crl-13035	65	21	probed	probe	VERB
crl-13035	65	22	further	far	ADV
crl-13035	65	23	by	by	ADP
crl-13035	65	24	asking	ask	VERB
crl-13035	65	25	for	for	ADP
crl-13035	65	26	more	more	ADV
crl-13035	65	27	specific	specific	ADJ
crl-13035	65	28	information	information	NOUN
crl-13035	65	29	about	about	ADP
crl-13035	65	30	what	what	PRON
crl-13035	65	31	the	the	DET
crl-13035	65	32	patron	patron	NOUN
crl-13035	65	33	wanted	want	VERB
crl-13035	65	34	.	.	PUNCT
crl-13035	66	1	failure	failure	NOUN
crl-13035	66	2	was	be	AUX
crl-13035	66	3	judged	judge	VERB
crl-13035	66	4	if	if	SCONJ
crl-13035	66	5	the	the	DET
crl-13035	66	6	reference	reference	NOUN
crl-13035	66	7	staff	staff	NOUN
crl-13035	66	8	member	member	NOUN
crl-13035	66	9	accepted	accept	VERB
crl-13035	66	10	the	the	DET
crl-13035	66	11	"	"	PUNCT
crl-13035	66	12	indirect	indirect	ADJ
crl-13035	66	13	"	"	PUNCT
crl-13035	66	14	question	question	NOUN
crl-13035	66	15	as	as	ADP
crl-13035	66	16	representing	represent	VERB
crl-13035	66	17	the	the	DET
crl-13035	66	18	patron	patron	NOUN
crl-13035	66	19	's	's	PART
crl-13035	66	20	real	real	ADJ
crl-13035	66	21	needs	need	NOUN
crl-13035	66	22	and	and	CCONJ
crl-13035	66	23	did	do	AUX
crl-13035	66	24	not	not	PART
crl-13035	66	25	ask	ask	VERB
crl-13035	66	26	further	further	ADJ
crl-13035	66	27	questions	question	NOUN
crl-13035	66	28	about	about	ADP
crl-13035	66	29	more	more	ADV
crl-13035	66	30	specific	specific	ADJ
crl-13035	66	31	information	information	NOUN
crl-13035	66	32	needs	need	NOUN
crl-13035	66	33	before	before	ADP
crl-13035	66	34	attempting	attempt	VERB
crl-13035	66	35	to	to	PART
crl-13035	66	36	terminate	terminate	VERB
crl-13035	66	37	the	the	DET
crl-13035	66	38	interview	interview	NOUN
crl-13035	66	39	or	or	CCONJ
crl-13035	66	40	before	before	SCONJ
crl-13035	66	41	five	five	NUM
crl-13035	66	42	minutes	minute	NOUN
crl-13035	66	43	had	have	AUX
crl-13035	66	44	passed	pass	VERB
crl-13035	66	45	.	.	PUNCT
crl-13035	67	1	directly	directly	ADV
crl-13035	67	2	following	follow	VERB
crl-13035	67	3	this	this	PRON
crl-13035	67	4	,	,	PUNCT
crl-13035	67	5	the	the	DET
crl-13035	67	6	investigator	investigator	NOUN
crl-13035	67	7	then	then	ADV
crl-13035	67	8	proceeded	proceed	VERB
crl-13035	67	9	to	to	PART
crl-13035	67	10	ask	ask	VERB
crl-13035	67	11	one	one	NUM
crl-13035	67	12	of	of	ADP
crl-13035	67	13	two	two	NUM
crl-13035	67	14	types	type	NOUN
crl-13035	67	15	of	of	ADP
crl-13035	67	16	"	"	PUNCT
crl-13035	67	17	faulty	faulty	ADJ
crl-13035	67	18	information	information	NOUN
crl-13035	67	19	"	"	PUNCT
crl-13035	67	20	ques-:tions	ques-:tion	NOUN
crl-13035	67	21	of	of	ADP
crl-13035	67	22	the	the	DET
crl-13035	67	23	same	same	ADJ
crl-13035	67	24	staff	staff	NOUN
crl-13035	67	25	member	member	NOUN
crl-13035	67	26	.	.	PUNCT
crl-13035	68	1	these	these	DET
crl-13035	68	2	types	type	NOUN
crl-13035	68	3	of	of	ADP
crl-13035	68	4	questions	question	NOUN
crl-13035	68	5	were	be	AUX
crl-13035	68	6	defined	define	VERB
crl-13035	68	7	as	as	ADP
crl-13035	68	8	those	those	PRON
crl-13035	68	9	where	where	SCONJ
crl-13035	68	10	the	the	DET
crl-13035	68	11	patron	patron	NOUN
crl-13035	68	12	presents	present	VERB
crl-13035	68	13	a	a	DET
crl-13035	68	14	specific	specific	ADJ
crl-13035	68	15	information	information	NOUN
crl-13035	68	16	need	need	VERB
crl-13035	68	17	directly	directly	ADV
crl-13035	68	18	but	but	CCONJ
crl-13035	68	19	instead	instead	ADV
crl-13035	68	20	gives	give	VERB
crl-13035	68	21	(	(	PUNCT
crl-13035	68	22	1	1	NUM
crl-13035	68	23	)	)	PUNCT
crl-13035	68	24	a	a	DET
crl-13035	68	25	misspelling	misspelling	NOUN
crl-13035	68	26	or	or	CCONJ
crl-13035	68	27	(	(	PUNCT
crl-13035	68	28	2	2	NUM
crl-13035	68	29	)	)	PUNCT
crl-13035	68	30	general	general	ADJ
crl-13035	68	31	faulty	faulty	ADJ
crl-13035	68	32	information	information	NOUN
crl-13035	68	33	.	.	PUNCT
crl-13035	69	1	examples	example	NOUN
crl-13035	69	2	are	be	AUX
crl-13035	69	3	(	(	PUNCT
crl-13035	69	4	1	1	X
crl-13035	69	5	)	)	PUNCT
crl-13035	69	6	massaponti	massaponti	NOUN
crl-13035	69	7	for	for	ADP
crl-13035	69	8	maupassant	maupassant	NOUN
crl-13035	69	9	and	and	CCONJ
crl-13035	69	10	(	(	PUNCT
crl-13035	69	11	2	2	X
crl-13035	69	12	)	)	PUNCT
crl-13035	69	13	the	the	DET
crl-13035	69	14	poem	poem	NOUN
crl-13035	69	15	"	"	PUNCT
crl-13035	69	16	agnes	agnes	PROPN
crl-13035	69	17	eve	eve	PROPN
crl-13035	69	18	"	"	PUNCT
crl-13035	69	19	by	by	ADP
crl-13035	69	20	shelley	shelley	PROPN
crl-13035	69	21	(	(	PUNCT
crl-13035	69	22	"	"	PUNCT
crl-13035	69	23	eve	eve	NOUN
crl-13035	69	24	of	of	ADP
crl-13035	69	25	st	st	PROPN
crl-13035	69	26	.	.	PROPN
crl-13035	69	27	agnes	agnes	PROPN
crl-13035	69	28	"	"	PUNCT
crl-13035	69	29	by	by	ADP
crl-13035	69	30	keats	keat	NOUN
crl-13035	69	31	)	)	PUNCT
crl-13035	69	32	.	.	PUNCT
crl-13035	70	1	since	since	SCONJ
crl-13035	70	2	these	these	DET
crl-13035	70	3	questions	question	NOUN
crl-13035	70	4	were	be	AUX
crl-13035	70	5	considered	consider	VERB
crl-13035	70	6	more	more	ADV
crl-13035	70	7	difficult	difficult	ADJ
crl-13035	70	8	,	,	PUNCT
crl-13035	70	9	no	no	DET
crl-13035	70	10	time	time	NOUN
crl-13035	70	11	limit	limit	NOUN
crl-13035	70	12	was	be	AUX
crl-13035	70	13	set	set	VERB
crl-13035	70	14	.	.	PUNCT
crl-13035	71	1	in	in	ADP
crl-13035	71	2	388	388	NUM
crl-13035	71	3	i	i	PROPN
crl-13035	71	4	college	college	PROPN
crl-13035	71	5	&	&	CCONJ
crl-13035	71	6	research	research	PROPN
crl-13035	71	7	libraries	library	NOUN
crl-13035	71	8	•	•	ADV
crl-13035	71	9	september	september	PROPN
crl-13035	71	10	1977	1977	NUM
crl-13035	71	11	order	order	NOUN
crl-13035	71	12	to	to	PART
crl-13035	71	13	increase	increase	VERB
crl-13035	71	14	motivation	motivation	NOUN
crl-13035	71	15	,	,	PUNCT
crl-13035	71	16	investigators	investigator	NOUN
crl-13035	71	17	commented	comment	VERB
crl-13035	71	18	that	that	SCONJ
crl-13035	71	19	finding	find	VERB
crl-13035	71	20	the	the	DET
crl-13035	71	21	information	information	NOUN
crl-13035	71	22	was	be	AUX
crl-13035	71	23	important	important	ADJ
crl-13035	71	24	to	to	ADP
crl-13035	71	25	them	they	PRON
crl-13035	71	26	and	and	CCONJ
crl-13035	71	27	resisted	resist	VERB
crl-13035	71	28	mildly	mildly	ADV
crl-13035	71	29	the	the	DET
crl-13035	71	30	first	first	ADJ
crl-13035	71	31	attempt	attempt	NOUN
crl-13035	71	32	to	to	PART
crl-13035	71	33	terminate	terminate	VERB
crl-13035	71	34	the	the	DET
crl-13035	71	35	interview	interview	NOUN
crl-13035	71	36	if	if	SCONJ
crl-13035	71	37	it	it	PRON
crl-13035	71	38	occurred	occur	VERB
crl-13035	71	39	before	before	ADP
crl-13035	71	40	fifteen	fifteen	NUM
crl-13035	71	41	minutes	minute	NOUN
crl-13035	71	42	by	by	ADP
crl-13035	71	43	continuing	continue	VERB
crl-13035	71	44	to	to	PART
crl-13035	71	45	stand	stand	VERB
crl-13035	71	46	near	near	ADP
crl-13035	71	47	the	the	DET
crl-13035	71	48	librarian	librarian	ADJ
crl-13035	71	49	and/	and/	NOUN
crl-13035	71	50	or	or	CCONJ
crl-13035	71	51	by	by	ADP
crl-13035	71	52	asking	ask	VERB
crl-13035	71	53	further	further	ADJ
crl-13035	71	54	questions	question	NOUN
crl-13035	71	55	.	.	PUNCT
crl-13035	72	1	a	a	DET
crl-13035	72	2	judgment	judgment	NOUN
crl-13035	72	3	of	of	ADP
crl-13035	72	4	success	success	NOUN
crl-13035	72	5	was	be	AUX
crl-13035	72	6	made	make	VERB
crl-13035	72	7	if	if	SCONJ
crl-13035	72	8	the	the	DET
crl-13035	72	9	reference	reference	NOUN
crl-13035	72	10	staff	staff	NOUN
crl-13035	72	11	member	member	NOUN
crl-13035	72	12	detected	detect	VERB
crl-13035	72	13	the	the	DET
crl-13035	72	14	faulty	faulty	ADJ
crl-13035	72	15	information	information	NOUN
crl-13035	72	16	and	and	CCONJ
crl-13035	72	17	obtained	obtain	VERB
crl-13035	72	18	correct	correct	ADJ
crl-13035	72	19	information	information	NOUN
crl-13035	72	20	or	or	CCONJ
crl-13035	72	21	showed	show	VERB
crl-13035	72	22	the	the	DET
crl-13035	72	23	patron	patron	NOUN
crl-13035	72	24	where	where	SCONJ
crl-13035	72	25	correct	correct	ADJ
crl-13035	72	26	information	information	NOUN
crl-13035	72	27	could	could	AUX
crl-13035	72	28	be	be	AUX
crl-13035	72	29	found	find	VERB
crl-13035	72	30	before	before	ADP
crl-13035	72	31	termination	termination	NOUN
crl-13035	72	32	of	of	ADP
crl-13035	72	33	the	the	DET
crl-13035	72	34	interview	interview	NOUN
crl-13035	72	35	.	.	PUNCT
crl-13035	73	1	failure	failure	NOUN
crl-13035	73	2	was	be	AUX
crl-13035	73	3	judged	judge	VERB
crl-13035	73	4	if	if	SCONJ
crl-13035	73	5	the	the	DET
crl-13035	73	6	reference	reference	NOUN
crl-13035	73	7	staff	staff	NOUN
crl-13035	73	8	member	member	NOUN
crl-13035	73	9	terminated	terminate	VERB
crl-13035	73	10	the	the	DET
crl-13035	73	11	interview	interview	NOUN
crl-13035	73	12	without	without	ADP
crl-13035	73	13	having	having	AUX
crl-13035	73	14	done	do	VERB
crl-13035	73	15	this	this	PRON
crl-13035	73	16	.	.	PUNCT
crl-13035	74	1	an	an	DET
crl-13035	74	2	exception	exception	NOUN
crl-13035	74	3	was	be	AUX
crl-13035	74	4	made	make	VERB
crl-13035	74	5	when	when	SCONJ
crl-13035	74	6	a	a	DET
crl-13035	74	7	reference	reference	NOUN
crl-13035	74	8	staff	staff	NOUN
crl-13035	74	9	member	member	NOUN
crl-13035	74	10	terminated	terminate	VERB
crl-13035	74	11	an	an	DET
crl-13035	74	12	interview	interview	NOUN
crl-13035	74	13	but	but	CCONJ
crl-13035	74	14	continued	continue	VERB
crl-13035	74	15	working	work	VERB
crl-13035	74	16	on	on	ADP
crl-13035	74	17	the	the	DET
crl-13035	74	18	question	question	NOUN
crl-13035	74	19	and	and	CCONJ
crl-13035	74	20	later	later	ADV
crl-13035	74	21	returned	return	VERB
crl-13035	74	22	with	with	ADP
crl-13035	74	23	correct	correct	ADJ
crl-13035	74	24	information	information	NOUN
crl-13035	74	25	before	before	SCONJ
crl-13035	74	26	the	the	DET
crl-13035	74	27	"	"	PUNCT
crl-13035	74	28	patron	patron	NOUN
crl-13035	74	29	"	"	PUNCT
crl-13035	74	30	left	leave	VERB
crl-13035	74	31	the	the	DET
crl-13035	74	32	library	library	NOUN
crl-13035	74	33	.	.	PUNCT
crl-13035	75	1	these	these	DET
crl-13035	75	2	"	"	PUNCT
crl-13035	75	3	faulty	faulty	ADJ
crl-13035	75	4	information	information	NOUN
crl-13035	75	5	"	"	PUNCT
crl-13035	75	6	questions	question	NOUN
crl-13035	75	7	were	be	AUX
crl-13035	75	8	designed	design	VERB
crl-13035	75	9	so	so	SCONJ
crl-13035	75	10	that	that	SCONJ
crl-13035	75	11	in	in	ADP
crl-13035	75	12	order	order	NOUN
crl-13035	75	13	to	to	PART
crl-13035	75	14	obtain	obtain	VERB
crl-13035	75	15	correct	correct	ADJ
crl-13035	75	16	information	information	NOUN
crl-13035	75	17	each	each	DET
crl-13035	75	18	reference	reference	NOUN
crl-13035	75	19	staff	staff	NOUN
crl-13035	75	20	member	member	NOUN
crl-13035	75	21	had	have	VERB
crl-13035	75	22	to	to	PART
crl-13035	75	23	exercise	exercise	VERB
crl-13035	75	24	some	some	PRON
crl-13035	75	25	or	or	CCONJ
crl-13035	75	26	all	all	PRON
crl-13035	75	27	of	of	ADP
crl-13035	75	28	the	the	DET
crl-13035	75	29	following	follow	VERB
crl-13035	75	30	abilities	ability	NOUN
crl-13035	75	31	,	,	PUNCT
crl-13035	75	32	skills	skill	NOUN
crl-13035	75	33	,	,	PUNCT
crl-13035	75	34	and	and	CCONJ
crl-13035	75	35	techniques	technique	NOUN
crl-13035	75	36	:	:	PUNCT
crl-13035	76	1	1	1	X
crl-13035	76	2	.	.	X
crl-13035	76	3	detection	detection	NOUN
crl-13035	76	4	of	of	ADP
crl-13035	76	5	possible	possible	ADJ
crl-13035	76	6	faulty	faulty	ADJ
crl-13035	76	7	information	information	NOUN
crl-13035	76	8	2	2	NUM
crl-13035	76	9	.	.	PUNCT
crl-13035	76	10	questioning	question	VERB
crl-13035	76	11	to	to	PART
crl-13035	76	12	obtain	obtain	VERB
crl-13035	76	13	further	further	ADJ
crl-13035	76	14	key	key	ADJ
crl-13035	76	15	information	information	NOUN
crl-13035	76	16	3	3	NUM
crl-13035	76	17	.	.	PUNCT
crl-13035	77	1	asking	ask	VERB
crl-13035	77	2	for	for	ADP
crl-13035	77	3	written	write	VERB
crl-13035	77	4	material	material	NOUN
crl-13035	77	5	for	for	ADP
crl-13035	77	6	purposes	purpose	NOUN
crl-13035	77	7	of	of	ADP
crl-13035	77	8	clarification	clarification	NOUN
crl-13035	77	9	4	4	NUM
crl-13035	77	10	.	.	PUNCT
crl-13035	77	11	selecting	select	VERB
crl-13035	77	12	appropriate	appropriate	ADJ
crl-13035	77	13	reference	reference	NOUN
crl-13035	77	14	sources	source	NOUN
crl-13035	77	15	to	to	PART
crl-13035	77	16	obtain	obtain	VERB
crl-13035	77	17	correct	correct	ADJ
crl-13035	77	18	information	information	NOUN
crl-13035	77	19	5	5	NUM
crl-13035	77	20	.	.	PUNCT
crl-13035	77	21	using	use	VERB
crl-13035	77	22	personal	personal	ADJ
crl-13035	77	23	knowledge	knowledge	NOUN
crl-13035	77	24	to	to	PART
crl-13035	77	25	detect	detect	VERB
crl-13035	77	26	and	and	CCONJ
crl-13035	77	27	correct	correct	VERB
crl-13035	77	28	faulty	faulty	ADJ
crl-13035	77	29	·	·	PUNCT
crl-13035	77	30	information	information	NOUN
crl-13035	77	31	6	6	NUM
crl-13035	77	32	.	.	PUNCT
crl-13035	77	33	referring	refer	VERB
crl-13035	77	34	appropriately	appropriately	ADV
crl-13035	77	35	when	when	SCONJ
crl-13035	77	36	necessary	necessary	ADJ
crl-13035	77	37	interviews	interview	NOUN
crl-13035	77	38	were	be	AUX
crl-13035	77	39	recorded	record	VERB
crl-13035	77	40	in	in	ADP
crl-13035	77	41	progress	progress	NOUN
crl-13035	77	42	by	by	ADP
crl-13035	77	43	an	an	DET
crl-13035	77	44	unobtrusive	unobtrusive	ADJ
crl-13035	77	45	investigator	investigator	NOUN
crl-13035	77	46	nearby	nearby	ADV
crl-13035	77	47	and	and	CCONJ
crl-13035	77	48	also	also	ADV
crl-13035	77	49	afterward	afterward	ADV
crl-13035	77	50	by	by	ADP
crl-13035	77	51	the	the	DET
crl-13035	77	52	investigator	investigator	NOUN
crl-13035	77	53	asking	ask	VERB
crl-13035	77	54	the	the	DET
crl-13035	77	55	question	question	NOUN
crl-13035	77	56	.	.	PUNCT
crl-13035	78	1	general	general	ADJ
crl-13035	78	2	results	result	VERB
crl-13035	78	3	the	the	DET
crl-13035	78	4	results	result	NOUN
crl-13035	78	5	of	of	ADP
crl-13035	78	6	this	this	DET
crl-13035	78	7	study	study	NOUN
crl-13035	78	8	show	show	VERB
crl-13035	78	9	that	that	SCONJ
crl-13035	78	10	the	the	DET
crl-13035	78	11	professional	professional	ADJ
crl-13035	78	12	librarians	librarian	NOUN
crl-13035	78	13	in	in	ADP
crl-13035	78	14	this	this	DET
crl-13035	78	15	sample	sample	NOUN
crl-13035	78	16	were	be	AUX
crl-13035	78	17	clearly	clearly	ADV
crl-13035	78	18	superior	superior	ADJ
crl-13035	78	19	to	to	ADP
crl-13035	78	20	the	the	DET
crl-13035	78	21	nonprofessionals	nonprofessional	NOUN
crl-13035	78	22	in	in	ADP
crl-13035	78	23	achieving	achieve	VERB
crl-13035	78	24	successful	successful	ADJ
crl-13035	78	25	solutions	solution	NOUN
crl-13035	78	26	on	on	ADP
crl-13035	78	27	"	"	PUNCT
crl-13035	78	28	faulty	faulty	ADJ
crl-13035	78	29	information	information	NOUN
crl-13035	78	30	"	"	PUNCT
crl-13035	78	31	questions	question	NOUN
crl-13035	78	32	in	in	ADP
crl-13035	78	33	the	the	DET
crl-13035	78	34	reference	reference	NOUN
crl-13035	78	35	interview	interview	NOUN
crl-13035	78	36	.	.	PUNCT
crl-13035	79	1	table	table	NOUN
crl-13035	79	2	1	1	NUM
crl-13035	79	3	illustrates	illustrate	VERB
crl-13035	79	4	this	this	PRON
crl-13035	79	5	.	.	PUNCT
crl-13035	80	1	professionals	professional	NOUN
crl-13035	80	2	personally	personally	ADV
crl-13035	80	3	arrived	arrive	VERB
crl-13035	80	4	a.t	a.t	PROPN
crl-13035	80	5	the	the	DET
crl-13035	80	6	correct	correct	ADJ
crl-13035	80	7	solution	solution	NOUN
crl-13035	80	8	in	in	ADP
crl-13035	80	9	the	the	DET
crl-13035	80	10	reference	reference	NOUN
crl-13035	80	11	interview	interview	NOUN
crl-13035	80	12	on	on	ADP
crl-13035	80	13	52	52	NUM
crl-13035	80	14	percent	percent	NOUN
crl-13035	80	15	of	of	ADP
crl-13035	80	16	questions	question	NOUN
crl-13035	80	17	,	,	PUNCT
crl-13035	80	18	while	while	SCONJ
crl-13035	80	19	nonprofessionals	nonprofessional	NOUN
crl-13035	80	20	did	do	VERB
crl-13035	80	21	so	so	ADV
crl-13035	80	22	on	on	ADP
crl-13035	80	23	20	20	NUM
crl-13035	80	24	percent	percent	NOUN
crl-13035	80	25	.	.	PUNCT
crl-13035	81	1	these	these	DET
crl-13035	81	2	results	result	NOUN
crl-13035	81	3	are	be	AUX
crl-13035	81	4	,	,	PUNCT
crl-13035	81	5	to	to	ADP
crl-13035	81	6	some	some	DET
crl-13035	81	7	extent	extent	NOUN
crl-13035	81	8	,	,	PUNCT
crl-13035	81	9	in	in	ADP
crl-13035	81	10	line	line	NOUN
crl-13035	81	11	with	with	ADP
crl-13035	81	12	those	those	PRON
crl-13035	81	13	of	of	ADP
crl-13035	81	14	bunge	bunge	NOUN
crl-13035	81	15	who	who	PRON
crl-13035	81	16	found	find	VERB
crl-13035	81	17	that	that	SCONJ
crl-13035	81	18	the	the	DET
crl-13035	81	19	speed	speed	NOUN
crl-13035	81	20	and	and	CCONJ
crl-13035	81	21	efficiency	efficiency	NOUN
crl-13035	81	22	of	of	ADP
crl-13035	81	23	professionals	professional	NOUN
crl-13035	81	24	was	be	AUX
crl-13035	81	25	slightly	slightly	ADV
crl-13035	81	26	but	but	CCONJ
crl-13035	81	27	significantly	significantly	ADV
crl-13035	81	28	greater	great	ADJ
crl-13035	81	29	than	than	ADP
crl-13035	81	30	that	that	PRON
crl-13035	81	31	of	of	ADP
crl-13035	81	32	nonprofessionals	nonprofessional	NOUN
crl-13035	81	33	.	.	PUNCT
crl-13035	82	1	he	he	PRON
crl-13035	82	2	found	find	VERB
crl-13035	82	3	no	no	DET
crl-13035	82	4	significant	significant	ADJ
crl-13035	82	5	difference	difference	NOUN
crl-13035	82	6	,	,	PUNCT
crl-13035	82	7	however	however	ADV
crl-13035	82	8	,	,	PUNCT
crl-13035	82	9	in	in	ADP
crl-13035	82	10	percent	percent	NOUN
crl-13035	82	11	of	of	ADP
crl-13035	82	12	questions	question	NOUN
crl-13035	82	13	answered	answer	VERB
crl-13035	82	14	correctly	correctly	ADV
crl-13035	82	15	by	by	ADP
crl-13035	82	16	the	the	DET
crl-13035	82	17	two	two	NUM
crl-13035	82	18	groups	group	NOUN
crl-13035	82	19	,	,	PUNCT
crl-13035	82	20	9	9	NUM
crl-13035	82	21	while	while	SCONJ
crl-13035	82	22	this	this	DET
crl-13035	82	23	study	study	NOUN
crl-13035	82	24	shows	show	VERB
crl-13035	82	25	that	that	SCONJ
crl-13035	82	26	professionals	professional	NOUN
crl-13035	82	27	were	be	AUX
crl-13035	82	28	more	more	ADJ
crl-13035	82	29	than	than	ADP
crl-13035	82	30	twice	twice	ADV
crl-13035	82	31	as	as	ADV
crl-13035	82	32	successful	successful	ADJ
crl-13035	82	33	as	as	ADP
crl-13035	82	34	nonprofessionals	nonprofessional	NOUN
crl-13035	82	35	in	in	ADP
crl-13035	82	36	obtaining	obtain	VERB
crl-13035	82	37	corrected	correct	VERB
crl-13035	82	38	information	information	NOUN
crl-13035	82	39	.	.	PUNCT
crl-13035	83	1	these	these	DET
crl-13035	83	2	differences	difference	NOUN
crl-13035	83	3	may	may	AUX
crl-13035	83	4	be	be	AUX
crl-13035	83	5	due	due	ADJ
crl-13035	83	6	partially	partially	ADV
crl-13035	83	7	to	to	ADP
crl-13035	83	8	the	the	DET
crl-13035	83	9	following	following	NOUN
crl-13035	83	10	:	:	PUNCT
crl-13035	83	11	1	1	X
crl-13035	83	12	.	.	X
crl-13035	83	13	obtaining	obtain	VERB
crl-13035	83	14	corrected	correct	VERB
crl-13035	83	15	information	information	NOUN
crl-13035	83	16	table	table	NOUN
crl-13035	83	17	1	1	NUM
crl-13035	83	18	overall	overall	ADJ
crl-13035	83	19	success	success	NOUN
crl-13035	83	20	of	of	ADP
crl-13035	83	21	professionals	professional	NOUN
crl-13035	83	22	and	and	CCONJ
crl-13035	83	23	nonprofessionals	nonprofessional	NOUN
crl-13035	83	24	in	in	ADP
crl-13035	83	25	correcting	correct	VERB
crl-13035	83	26	faulty	faulty	ADJ
crl-13035	83	27	information	information	NOUN
crl-13035	83	28	in	in	ADP
crl-13035	83	29	the	the	DET
crl-13035	83	30	reference	reference	NOUN
crl-13035	83	31	interview	interview	NOUN
crl-13035	83	32	type	type	NOUN
crl-13035	83	33	of	of	ADP
crl-13035	83	34	reference	reference	NOUN
crl-13035	83	35	interview	interview	NOUN
crl-13035	83	36	success	success	NOUN
crl-13035	83	37	in	in	ADP
crl-13035	83	38	personally	personally	ADV
crl-13035	83	39	obtaining	obtain	VERB
crl-13035	83	40	correct	correct	ADJ
crl-13035	83	41	information	information	NOUN
crl-13035	83	42	in	in	ADP
crl-13035	83	43	reference	reference	NOUN
crl-13035	83	44	interview	interview	NOUN
crl-13035	83	45	(	(	PUNCT
crl-13035	83	46	without	without	ADP
crl-13035	83	47	referral	referral	NOUN
crl-13035	83	48	or	or	CCONJ
crl-13035	83	49	consultation	consultation	NOUN
crl-13035	83	50	)	)	PUNCT
crl-13035	83	51	success	success	NOUN
crl-13035	83	52	with	with	ADP
crl-13035	83	53	referral	referral	NOUN
crl-13035	83	54	or	or	CCONJ
crl-13035	83	55	consultation	consultation	NOUN
crl-13035	83	56	total	total	ADJ
crl-13035	83	57	number	number	NOUN
crl-13035	83	58	of	of	ADP
crl-13035	83	59	questions	question	NOUN
crl-13035	83	60	25	25	NUM
crl-13035	83	61	25	25	NUM
crl-13035	83	62	nonprofessionals	nonprofessional	NOUN
crl-13035	83	63	number	number	NOUN
crl-13035	83	64	percent	percent	NOUN
crl-13035	83	65	correct	correct	ADJ
crl-13035	83	66	correct	correct	ADJ
crl-13035	83	67	solutions	solution	NOUN
crl-13035	83	68	olutions	olution	NOUN
crl-13035	83	69	5	5	NUM
crl-13035	83	70	7	7	NUM
crl-13035	83	71	20	20	NUM
crl-13035	83	72	28	28	NUM
crl-13035	83	73	number	number	NOUN
crl-13035	83	74	correct	correct	ADJ
crl-13035	83	75	solutions	solution	NOUN
crl-13035	83	76	13	13	NUM
crl-13035	83	77	15	15	NUM
crl-13035	83	78	professionals	professional	NOUN
crl-13035	83	79	percent	percent	NOUN
crl-13035	83	80	difference	difference	NOUN
crl-13035	83	81	correct	correct	ADJ
crl-13035	83	82	with	with	ADP
crl-13035	83	83	solutions	solution	NOUN
crl-13035	83	84	non	non	X
crl-13035	83	85	professionals	professional	NOUN
crl-13035	83	86	52	52	NUM
crl-13035	83	87	67	67	NUM
crl-13035	83	88	32	32	NUM
crl-13035	83	89	pts	pt	NOUN
crl-13035	83	90	.	.	PROPN
crl-13035	83	91	39	39	NUM
crl-13035	83	92	pts	pt	NOUN
crl-13035	83	93	.	.	PUNCT
crl-13035	84	1	in	in	ADP
crl-13035	84	2	"	"	PUNCT
crl-13035	84	3	faulty	faulty	ADJ
crl-13035	84	4	information	information	NOUN
crl-13035	84	5	"	"	PUNCT
crl-13035	84	6	questions	question	NOUN
crl-13035	84	7	actually	actually	ADV
crl-13035	84	8	may	may	AUX
crl-13035	84	9	be	be	AUX
crl-13035	84	10	more	more	ADV
crl-13035	84	11	difficult	difficult	ADJ
crl-13035	84	12	than	than	ADP
crl-13035	84	13	finding	find	VERB
crl-13035	84	14	answers	answer	NOUN
crl-13035	84	15	to	to	ADP
crl-13035	84	16	moderately	moderately	ADV
crl-13035	84	17	difficult	difficult	ADJ
crl-13035	84	18	factual	factual	ADJ
crl-13035	84	19	questions	question	NOUN
crl-13035	84	20	.	.	PUNCT
crl-13035	85	1	this	this	PRON
crl-13035	85	2	could	could	AUX
crl-13035	85	3	be	be	AUX
crl-13035	85	4	because	because	SCONJ
crl-13035	85	5	the	the	DET
crl-13035	85	6	outcome	outcome	NOUN
crl-13035	85	7	appeared	appear	VERB
crl-13035	85	8	to	to	PART
crl-13035	85	9	depend	depend	VERB
crl-13035	85	10	to	to	ADP
crl-13035	85	11	a	a	DET
crl-13035	85	12	much	much	ADV
crl-13035	85	13	greater	great	ADJ
crl-13035	85	14	extent	extent	NOUN
crl-13035	85	15	on	on	ADP
crl-13035	85	16	personal	personal	ADJ
crl-13035	85	17	subject	subject	ADJ
crl-13035	85	18	knowledge	knowledge	NOUN
crl-13035	85	19	and	and	CCONJ
crl-13035	85	20	to	to	ADP
crl-13035	85	21	a	a	DET
crl-13035	85	22	much	much	ADV
crl-13035	85	23	lesser	less	ADJ
crl-13035	85	24	extent	extent	NOUN
crl-13035	85	25	on	on	ADP
crl-13035	85	26	skill	skill	NOUN
crl-13035	85	27	in	in	ADP
crl-13035	85	28	use	use	NOUN
crl-13035	85	29	of	of	ADP
crl-13035	85	30	reference	reference	NOUN
crl-13035	85	31	materials	material	NOUN
crl-13035	85	32	.	.	PUNCT
crl-13035	86	1	2	2	X
crl-13035	86	2	.	.	X
crl-13035	86	3	the	the	DET
crl-13035	86	4	questions	question	NOUN
crl-13035	86	5	used	use	VERB
crl-13035	86	6	in	in	ADP
crl-13035	86	7	this	this	DET
crl-13035	86	8	study	study	NOUN
crl-13035	86	9	may	may	AUX
crl-13035	86	10	have	have	AUX
crl-13035	86	11	been	be	AUX
crl-13035	86	12	harder	hard	ADJ
crl-13035	86	13	,	,	PUNCT
crl-13035	86	14	and	and	CCONJ
crl-13035	86	15	greater	great	ADJ
crl-13035	86	16	differences	difference	NOUN
crl-13035	86	17	between	between	ADP
crl-13035	86	18	groups	group	NOUN
crl-13035	86	19	may	may	AUX
crl-13035	86	20	emerge	emerge	VERB
crl-13035	86	21	as	as	SCONJ
crl-13035	86	22	questions	question	NOUN
crl-13035	86	23	become	become	VERB
crl-13035	86	24	harder	hard	ADJ
crl-13035	86	25	.	.	PUNCT
crl-13035	87	1	3	3	X
crl-13035	87	2	.	.	X
crl-13035	87	3	perhaps	perhaps	ADV
crl-13035	87	4	public	public	ADJ
crl-13035	87	5	library	library	NOUN
crl-13035	87	6	questions	question	NOUN
crl-13035	87	7	,	,	PUNCT
crl-13035	87	8	as	as	SCONJ
crl-13035	87	9	used	use	VERB
crl-13035	87	10	by	by	ADP
crl-13035	87	11	bunge	bunge	NOUN
crl-13035	87	12	,	,	PUNCT
crl-13035	87	13	are	be	AUX
crl-13035	87	14	less	less	ADV
crl-13035	87	15	related	related	ADJ
crl-13035	87	16	to	to	ADP
crl-13035	87	17	reference	reference	NOUN
crl-13035	87	18	sources	source	NOUN
crl-13035	87	19	taught	teach	VERB
crl-13035	87	20	in	in	ADP
crl-13035	87	21	library	library	ADJ
crl-13035	87	22	school	school	NOUN
crl-13035	87	23	than	than	SCONJ
crl-13035	87	24	are	be	AUX
crl-13035	87	25	academic	academic	ADJ
crl-13035	87	26	library	library	NOUN
crl-13035	87	27	questions	question	NOUN
crl-13035	87	28	.	.	PUNCT
crl-13035	88	1	4	4	X
crl-13035	88	2	.	.	X
crl-13035	88	3	attitude	attitude	NOUN
crl-13035	88	4	,	,	PUNCT
crl-13035	88	5	orientation	orientation	NOUN
crl-13035	88	6	,	,	PUNCT
crl-13035	88	7	role	role	NOUN
crl-13035	88	8	conception	conception	NOUN
crl-13035	88	9	,	,	PUNCT
crl-13035	88	10	and	and	CCONJ
crl-13035	88	11	motivational	motivational	ADJ
crl-13035	88	12	differences	difference	NOUN
crl-13035	88	13	between	between	ADP
crl-13035	88	14	groups	group	NOUN
crl-13035	88	15	may	may	AUX
crl-13035	88	16	have	have	AUX
crl-13035	88	17	been	be	AUX
crl-13035	88	18	equalized	equalize	VERB
crl-13035	88	19	in	in	ADP
crl-13035	88	20	the	the	DET
crl-13035	88	21	controlled	control	VERB
crl-13035	88	22	test	test	NOUN
crl-13035	88	23	situation	situation	NOUN
crl-13035	88	24	where	where	SCONJ
crl-13035	88	25	each	each	DET
crl-13035	88	26	group	group	NOUN
crl-13035	88	27	was	be	AUX
crl-13035	88	28	being	be	AUX
crl-13035	88	29	observed	observe	VERB
crl-13035	88	30	and	and	CCONJ
crl-13035	88	31	was	be	AUX
crl-13035	88	32	attempting	attempt	VERB
crl-13035	88	33	to	to	PART
crl-13035	88	34	perform	perform	VERB
crl-13035	88	35	at	at	ADP
crl-13035	88	36	top	top	ADJ
crl-13035	88	37	level	level	NOUN
crl-13035	88	38	.	.	PUNCT
crl-13035	89	1	if	if	SCONJ
crl-13035	89	2	there	there	PRON
crl-13035	89	3	are	be	VERB
crl-13035	89	4	such	such	ADJ
crl-13035	89	5	motivational	motivational	ADJ
crl-13035	89	6	differences	difference	NOUN
crl-13035	89	7	,	,	PUNCT
crl-13035	89	8	they	they	PRON
crl-13035	89	9	would	would	AUX
crl-13035	89	10	show	show	VERB
crl-13035	89	11	up	up	ADP
crl-13035	89	12	more	more	ADV
crl-13035	89	13	clearly	clearly	ADV
crl-13035	89	14	when	when	SCONJ
crl-13035	89	15	participants	participant	NOUN
crl-13035	89	16	did	do	AUX
crl-13035	89	17	not	not	PART
crl-13035	89	18	know	know	VERB
crl-13035	89	19	they	they	PRON
crl-13035	89	20	were	be	AUX
crl-13035	89	21	being	be	AUX
crl-13035	89	22	observed	observe	VERB
crl-13035	89	23	.	.	PUNCT
crl-13035	90	1	reference	reference	NOUN
crl-13035	90	2	interview	interview	NOUN
crl-13035	90	3	i	i	PRON
crl-13035	90	4	389	389	NUM
crl-13035	90	5	5	5	NUM
crl-13035	90	6	.	.	PUNCT
crl-13035	91	1	the	the	DET
crl-13035	91	2	matching	matching	NOUN
crl-13035	91	3	of	of	ADP
crl-13035	91	4	professionals	professional	NOUN
crl-13035	91	5	with	with	ADP
crl-13035	91	6	nonprofessionals	nonprofessional	NOUN
crl-13035	91	7	of	of	ADP
crl-13035	91	8	equal	equal	ADJ
crl-13035	91	9	education	education	NOUN
crl-13035	91	10	and	and	CCONJ
crl-13035	91	11	experience	experience	NOUN
crl-13035	91	12	would	would	AUX
crl-13035	91	13	tend	tend	VERB
crl-13035	91	14	to	to	PART
crl-13035	91	15	erase	erase	VERB
crl-13035	91	16	differences	difference	NOUN
crl-13035	91	17	in	in	ADP
crl-13035	91	18	the	the	DET
crl-13035	91	19	typical	typical	ADJ
crl-13035	91	20	situation	situation	NOUN
crl-13035	91	21	where	where	SCONJ
crl-13035	91	22	nonprofessionals	nonprofessional	NOUN
crl-13035	91	23	tend	tend	VERB
crl-13035	91	24	to	to	PART
crl-13035	91	25	have	have	VERB
crl-13035	91	26	less	less	ADJ
crl-13035	91	27	education	education	NOUN
crl-13035	91	28	and	and	CCONJ
crl-13035	91	29	experience.10	experience.10	NOUN
crl-13035	91	30	there	there	PRON
crl-13035	91	31	is	be	VERB
crl-13035	91	32	some	some	DET
crl-13035	91	33	evidence	evidence	NOUN
crl-13035	91	34	in	in	ADP
crl-13035	91	35	this	this	DET
crl-13035	91	36	study	study	NOUN
crl-13035	91	37	that	that	SCONJ
crl-13035	91	38	the	the	DET
crl-13035	91	39	performance	performance	NOUN
crl-13035	91	40	of	of	ADP
crl-13035	91	41	nonprofessionals	nonprofessional	NOUN
crl-13035	91	42	was	be	AUX
crl-13035	91	43	less	less	ADV
crl-13035	91	44	consistent	consistent	ADJ
crl-13035	91	45	,	,	PUNCT
crl-13035	91	46	with	with	ADP
crl-13035	91	47	one	one	NUM
crl-13035	91	48	performing	perform	VERB
crl-13035	91	49	at	at	ADP
crl-13035	91	50	a	a	DET
crl-13035	91	51	level	level	NOUN
crl-13035	91	52	equal	equal	ADJ
crl-13035	91	53	to	to	ADP
crl-13035	91	54	any	any	DET
crl-13035	91	55	professional	professional	ADJ
crl-13035	91	56	and	and	CCONJ
crl-13035	91	57	another	another	PRON
crl-13035	91	58	at	at	ADP
crl-13035	91	59	a	a	DET
crl-13035	91	60	level	level	NOUN
crl-13035	91	61	consistently	consistently	ADV
crl-13035	91	62	lower	low	ADJ
crl-13035	91	63	than	than	ADP
crl-13035	91	64	any	any	DET
crl-13035	91	65	professional	professional	NOUN
crl-13035	91	66	.	.	PUNCT
crl-13035	92	1	6	6	X
crl-13035	92	2	.	.	X
crl-13035	92	3	there	there	PRON
crl-13035	92	4	may	may	AUX
crl-13035	92	5	be	be	AUX
crl-13035	92	6	a	a	DET
crl-13035	92	7	greater	great	ADJ
crl-13035	92	8	difference	difference	NOUN
crl-13035	92	9	between	between	ADP
crl-13035	92	10	the	the	DET
crl-13035	92	11	performance	performance	NOUN
crl-13035	92	12	of	of	ADP
crl-13035	92	13	the	the	DET
crl-13035	92	14	groups	group	NOUN
crl-13035	92	15	in	in	ADP
crl-13035	92	16	the	the	DET
crl-13035	92	17	academic	academic	ADJ
crl-13035	92	18	library	library	NOUN
crl-13035	92	19	than	than	ADP
crl-13035	92	20	in	in	ADP
crl-13035	92	21	the	the	DET
crl-13035	92	22	public	public	ADJ
crl-13035	92	23	library	library	NOUN
crl-13035	92	24	.	.	PUNCT
crl-13035	93	1	"	"	PUNCT
crl-13035	93	2	lndirecr	lndirecr	ADJ
crl-13035	93	3	"	"	PUNCT
crl-13035	93	4	questions	question	NOUN
crl-13035	93	5	"	"	PUNCT
crl-13035	93	6	broad	broad	ADJ
crl-13035	93	7	subject	subject	NOUN
crl-13035	93	8	"	"	PUNCT
crl-13035	93	9	questions	question	NOUN
crl-13035	93	10	the	the	DET
crl-13035	93	11	"	"	PUNCT
crl-13035	93	12	broad	broad	ADJ
crl-13035	93	13	subject	subject	NOUN
crl-13035	93	14	"	"	PUNCT
crl-13035	93	15	question	question	NOUN
crl-13035	93	16	is	be	AUX
crl-13035	93	17	defined	define	VERB
crl-13035	93	18	as	as	ADP
crl-13035	93	19	one	one	NUM
crl-13035	93	20	where	where	SCONJ
crl-13035	93	21	the	the	DET
crl-13035	93	22	patron	patron	NOUN
crl-13035	93	23	hides	hide	VERB
crl-13035	93	24	a	a	DET
crl-13035	93	25	specific	specific	ADJ
crl-13035	93	26	information	information	NOUN
crl-13035	93	27	need	need	NOUN
crl-13035	93	28	and	and	CCONJ
crl-13035	93	29	asks	ask	VERB
crl-13035	93	30	,	,	PUNCT
crl-13035	93	31	instead	instead	ADV
crl-13035	93	32	,	,	PUNCT
crl-13035	93	33	where	where	SCONJ
crl-13035	93	34	the	the	DET
crl-13035	93	35	books	book	NOUN
crl-13035	93	36	in	in	ADP
crl-13035	93	37	a	a	DET
crl-13035	93	38	broad	broad	ADJ
crl-13035	93	39	subject	subject	NOUN
crl-13035	93	40	area	area	NOUN
crl-13035	93	41	are	be	AUX
crl-13035	93	42	located	locate	VERB
crl-13035	93	43	.	.	PUNCT
crl-13035	94	1	on	on	ADP
crl-13035	94	2	75	75	NUM
crl-13035	94	3	percent	percent	NOUN
crl-13035	94	4	of	of	ADP
crl-13035	94	5	these	these	DET
crl-13035	94	6	questions	question	NOUN
crl-13035	94	7	nonprofessionals	nonprofessional	NOUN
crl-13035	94	8	probed	probe	VERB
crl-13035	94	9	further	far	ADV
crl-13035	94	10	,	,	PUNCT
crl-13035	94	11	while	while	SCONJ
crl-13035	94	12	on	on	ADP
crl-13035	94	13	91	91	NUM
crl-13035	94	14	percent	percent	NOUN
crl-13035	94	15	of	of	ADP
crl-13035	94	16	questions	question	NOUN
crl-13035	94	17	professionals	professional	NOUN
crl-13035	94	18	did	do	VERB
crl-13035	94	19	so	so	ADV
crl-13035	94	20	.	.	PUNCT
crl-13035	95	1	this	this	DET
crl-13035	95	2	type	type	NOUN
crl-13035	95	3	of	of	ADP
crl-13035	95	4	question	question	NOUN
crl-13035	95	5	,	,	PUNCT
crl-13035	95	6	as	as	SCONJ
crl-13035	95	7	expected	expect	VERB
crl-13035	95	8	,	,	PUNCT
crl-13035	95	9	proved	prove	VERB
crl-13035	95	10	to	to	PART
crl-13035	95	11	be	be	AUX
crl-13035	95	12	the	the	DET
crl-13035	95	13	table	table	NOUN
crl-13035	95	14	2	2	NUM
crl-13035	95	15	success	success	NOUN
crl-13035	95	16	by	by	ADP
crl-13035	95	17	type	type	NOUN
crl-13035	95	18	of	of	ADP
crl-13035	95	19	question	question	NOUN
crl-13035	95	20	nonprofessionals	nonprofessional	NOUN
crl-13035	95	21	professionals	professional	NOUN
crl-13035	95	22	total	total	ADJ
crl-13035	95	23	number	number	NOUN
crl-13035	95	24	percent	percent	NOUN
crl-13035	95	25	number	number	NOUN
crl-13035	95	26	percent	percent	NOUN
crl-13035	95	27	difference	difference	NOUN
crl-13035	95	28	number	number	NOUN
crl-13035	95	29	of	of	ADP
crl-13035	95	30	of	of	ADP
crl-13035	95	31	of	of	ADP
crl-13035	95	32	of	of	ADP
crl-13035	95	33	with	with	ADP
crl-13035	95	34	type	type	NOUN
crl-13035	95	35	of	of	ADP
crl-13035	95	36	example	example	NOUN
crl-13035	95	37	of	of	ADP
crl-13035	95	38	of	of	ADP
crl-13035	95	39	questions	question	NOUN
crl-13035	95	40	questions	question	NOUN
crl-13035	95	41	questions	question	NOUN
crl-13035	95	42	questions	question	NOUN
crl-13035	95	43	nonproquestion	nonproquestion	NOUN
crl-13035	95	44	question	question	NOUN
crl-13035	95	45	questions	question	NOUN
crl-13035	95	46	solved	solve	VERB
crl-13035	95	47	solved	solve	VERB
crl-13035	95	48	solved	solve	VERB
crl-13035	95	49	solved	solve	VERB
crl-13035	95	50	fessionals	fessional	NOUN
crl-13035	95	51	"	"	PUNCT
crl-13035	95	52	broad	broad	ADJ
crl-13035	95	53	subject	subject	NOUN
crl-13035	95	54	"	"	PUNCT
crl-13035	95	55	example	example	NOUN
crl-13035	95	56	:	:	PUNCT
crl-13035	95	57	"	"	PUNCT
crl-13035	95	58	where	where	SCONJ
crl-13035	95	59	are	be	AUX
crl-13035	95	60	indirect	indirect	ADJ
crl-13035	95	61	your	your	PRON
crl-13035	95	62	literature	literature	NOUN
crl-13035	95	63	books	book	NOUN
crl-13035	95	64	?	?	PUNCT
crl-13035	95	65	"	"	PUNCT
crl-13035	96	1	11	11	NUM
crl-13035	96	2	8	8	NUM
crl-13035	96	3	73	73	NUM
crl-13035	96	4	10	10	NUM
crl-13035	96	5	91	91	NUM
crl-13035	96	6	18	18	NUM
crl-13035	96	7	pts	pt	NOUN
crl-13035	96	8	.	.	PUNCT
crl-13035	97	1	questions	question	NOUN
crl-13035	97	2	"	"	PUNCT
crl-13035	97	3	wrong	wrong	ADJ
crl-13035	97	4	type	type	NOUN
crl-13035	97	5	of	of	ADP
crl-13035	97	6	source	source	NOUN
crl-13035	97	7	"	"	PUNCT
crl-13035	97	8	example	example	NOUN
crl-13035	97	9	:	:	PUNCT
crl-13035	97	10	"	"	PUNCT
crl-13035	97	11	where	where	SCONJ
crl-13035	97	12	are	be	AUX
crl-13035	97	13	your	your	PRON
crl-13035	97	14	almanacs	almanac	NOUN
crl-13035	97	15	to	to	ADP
crl-13035	97	16	history	history	NOUN
crl-13035	97	17	?	?	PUNCT
crl-13035	97	18	"	"	PUNCT
crl-13035	98	1	10	10	NUM
crl-13035	98	2	5	5	NUM
crl-13035	98	3	50	50	NUM
crl-13035	98	4	9	9	NUM
crl-13035	98	5	90	90	NUM
crl-13035	98	6	40	40	NUM
crl-13035	98	7	pts	pt	NOUN
crl-13035	98	8	.	.	PUNCT
crl-13035	99	1	misspelling	misspell	VERB
crl-13035	99	2	example	example	NOUN
crl-13035	99	3	:	:	PUNCT
crl-13035	99	4	sou	sou	VERB
crl-13035	99	5	thy	thy	PROPN
crl-13035	99	6	for	for	ADP
crl-13035	99	7	southey	southey	PROPN
crl-13035	99	8	12	12	NUM
crl-13035	99	9	3	3	NUM
crl-13035	99	10	25	25	NUM
crl-13035	99	11	9	9	NUM
crl-13035	99	12	75	75	NUM
crl-13035	99	13	50	50	NUM
crl-13035	99	14	pts	pt	NOUN
crl-13035	99	15	.	.	PROPN
crl-13035	100	1	faulty	faulty	ADJ
crl-13035	100	2	infofmation	infofmation	PROPN
crl-13035	100	3	general	general	ADJ
crl-13035	100	4	faulty	faulty	ADJ
crl-13035	100	5	questions	question	NOUN
crl-13035	100	6	information	information	NOUN
crl-13035	100	7	example	example	NOUN
crl-13035	100	8	:	:	PUNCT
crl-13035	100	9	poem	poem	NOUN
crl-13035	100	10	"	"	PUNCT
crl-13035	100	11	agnes	agnes	PROPN
crl-13035	100	12	eve	eve	PROPN
crl-13035	100	13	"	"	PUNCT
crl-13035	100	14	by	by	ADP
crl-13035	100	15	shelley	shelley	NOUN
crl-13035	100	16	13	13	NUM
crl-13035	100	17	2	2	NUM
crl-13035	100	18	16	16	NUM
crl-13035	100	19	5	5	NUM
crl-13035	100	20	38	38	NUM
crl-13035	100	21	22	22	NUM
crl-13035	100	22	pts	pt	NOUN
crl-13035	100	23	.	.	PROPN
crl-13035	101	1	390	390	NUM
crl-13035	101	2	i	i	PROPN
crl-13035	101	3	college	college	PROPN
crl-13035	101	4	&	&	CCONJ
crl-13035	101	5	research	research	PROPN
crl-13035	101	6	libraries	library	NOUN
crl-13035	101	7	•	•	ADV
crl-13035	101	8	september	september	PROPN
crl-13035	101	9	1977	1977	NUM
crl-13035	101	10	easiest	easy	ADJ
crl-13035	101	11	for	for	SCONJ
crl-13035	101	12	both	both	DET
crl-13035	101	13	groups	group	NOUN
crl-13035	101	14	of	of	ADP
crl-13035	101	15	reference	reference	NOUN
crl-13035	101	16	staff	staff	NOUN
crl-13035	101	17	members	member	NOUN
crl-13035	101	18	to	to	PART
crl-13035	101	19	handle	handle	VERB
crl-13035	101	20	.	.	PUNCT
crl-13035	102	1	performances	performance	NOUN
crl-13035	102	2	of	of	ADP
crl-13035	102	3	professionals	professional	NOUN
crl-13035	102	4	and	and	CCONJ
crl-13035	102	5	nonprofessionals	nonprofessional	NOUN
crl-13035	102	6	were	be	AUX
crl-13035	102	7	similar	similar	ADJ
crl-13035	102	8	on	on	ADP
crl-13035	102	9	this	this	DET
crl-13035	102	10	type	type	NOUN
crl-13035	102	11	of	of	ADP
crl-13035	102	12	question	question	NOUN
crl-13035	102	13	.	.	PUNCT
crl-13035	103	1	examination	examination	NOUN
crl-13035	103	2	of	of	ADP
crl-13035	103	3	the	the	DET
crl-13035	103	4	verbatim	verbatim	ADJ
crl-13035	103	5	interviews	interview	NOUN
crl-13035	103	6	,	,	PUNCT
crl-13035	103	7	however	however	ADV
crl-13035	103	8	,	,	PUNCT
crl-13035	103	9	indicates	indicate	VERB
crl-13035	103	10	that	that	SCONJ
crl-13035	103	11	the	the	DET
crl-13035	103	12	lower	low	ADJ
crl-13035	103	13	success	success	NOUN
crl-13035	103	14	of	of	ADP
crl-13035	103	15	the	the	DET
crl-13035	103	16	nonprofessionals	nonprofessional	NOUN
crl-13035	103	17	appeared	appear	VERB
crl-13035	103	18	to	to	PART
crl-13035	103	19	be	be	AUX
crl-13035	103	20	due	due	ADJ
crl-13035	103	21	primarily	primarily	ADV
crl-13035	103	22	to	to	ADP
crl-13035	103	23	a	a	DET
crl-13035	103	24	concept	concept	NOUN
crl-13035	103	25	of	of	ADP
crl-13035	103	26	their	their	PRON
crl-13035	103	27	basic	basic	ADJ
crl-13035	103	28	role	role	NOUN
crl-13035	103	29	as	as	ADP
crl-13035	103	30	"	"	PUNCT
crl-13035	103	31	teaching	teach	VERB
crl-13035	103	32	about	about	ADP
crl-13035	103	33	how	how	SCONJ
crl-13035	103	34	to	to	PART
crl-13035	103	35	use	use	VERB
crl-13035	103	36	reference	reference	NOUN
crl-13035	103	37	materials	material	NOUN
crl-13035	103	38	.	.	PUNCT
crl-13035	103	39	"	"	PUNCT
crl-13035	104	1	thus	thus	ADV
crl-13035	104	2	they	they	PRON
crl-13035	104	3	were	be	AUX
crl-13035	104	4	eager	eager	ADJ
crl-13035	104	5	to	to	PART
crl-13035	104	6	explain	explain	VERB
crl-13035	104	7	use	use	NOUN
crl-13035	104	8	of	of	ADP
crl-13035	104	9	catalogs	catalog	NOUN
crl-13035	104	10	,	,	PUNCT
crl-13035	104	11	indexes	index	NOUN
crl-13035	104	12	,	,	PUNCT
crl-13035	104	13	and	and	CCONJ
crl-13035	104	14	reference	reference	NOUN
crl-13035	104	15	books	book	NOUN
crl-13035	104	16	without	without	ADP
crl-13035	104	17	probing	probe	VERB
crl-13035	104	18	further	far	ADV
crl-13035	104	19	.	.	PUNCT
crl-13035	105	1	"	"	PUNCT
crl-13035	105	2	wrong	wrong	ADJ
crl-13035	105	3	type	type	NOUN
crl-13035	105	4	of	of	ADP
crl-13035	105	5	sourc.e	sourc.e	NOUN
crl-13035	105	6	"	"	PUNCT
crl-13035	105	7	questions	question	NOUN
crl-13035	105	8	the	the	DET
crl-13035	105	9	"	"	PUNCT
crl-13035	105	10	wrong	wrong	ADJ
crl-13035	105	11	type	type	NOUN
crl-13035	105	12	of	of	ADP
crl-13035	105	13	source	source	NOUN
crl-13035	105	14	"	"	PUNCT
crl-13035	105	15	question	question	NOUN
crl-13035	105	16	is	be	AUX
crl-13035	105	17	defined	define	VERB
crl-13035	105	18	as	as	ADP
crl-13035	105	19	that	that	PRON
crl-13035	105	20	in	in	ADP
crl-13035	105	21	which	which	PRON
crl-13035	105	22	the	the	DET
crl-13035	105	23	patron	patron	NOUN
crl-13035	105	24	hides	hide	VERB
crl-13035	105	25	a	a	DET
crl-13035	105	26	specific	specific	ADJ
crl-13035	105	27	information	information	NOUN
crl-13035	105	28	need	need	NOUN
crl-13035	105	29	and	and	CCONJ
crl-13035	105	30	,	,	PUNCT
crl-13035	105	31	instead	instead	ADV
crl-13035	105	32	,	,	PUNCT
crl-13035	105	33	asks	ask	VERB
crl-13035	105	34	for	for	ADP
crl-13035	105	35	a	a	DET
crl-13035	105	36	type	type	NOUN
crl-13035	105	37	source	source	NOUN
crl-13035	105	38	such	such	ADJ
crl-13035	105	39	as	as	ADP
crl-13035	105	40	·	·	PUNCT
crl-13035	105	41	an	an	DET
crl-13035	105	42	"	"	PUNCT
crl-13035	105	43	index	index	NOUN
crl-13035	105	44	to	to	ADP
crl-13035	105	45	philosophy	philosophy	NOUN
crl-13035	105	46	"	"	PUNCT
crl-13035	105	47	which	which	PRON
crl-13035	105	48	he	he	PRON
crl-13035	105	49	or	or	CCONJ
crl-13035	105	50	she	she	PRON
crl-13035	105	51	assumes	assume	VERB
crl-13035	105	52	(	(	PUNCT
crl-13035	105	53	often	often	ADV
crl-13035	105	54	incorrently	incorrently	ADV
crl-13035	105	55	)	)	PUNCT
crl-13035	105	56	will	will	AUX
crl-13035	105	57	contain	contain	VERB
crl-13035	105	58	the	the	DET
crl-13035	105	59	specific	specific	ADJ
crl-13035	105	60	information	information	NOUN
crl-13035	105	61	sought	seek	VERB
crl-13035	105	62	.	.	PUNCT
crl-13035	106	1	on	on	ADP
crl-13035	106	2	50	50	NUM
crl-13035	106	3	percent	percent	NOUN
crl-13035	106	4	of	of	ADP
crl-13035	106	5	these	these	DET
crl-13035	106	6	questions	question	NOUN
crl-13035	106	7	nonprofessionals	nonprofessional	NOUN
crl-13035	106	8	probed	probe	VERB
crl-13035	106	9	further	far	ADV
crl-13035	106	10	,	,	PUNCT
crl-13035	106	11	while	while	SCONJ
crl-13035	106	12	on	on	ADP
crl-13035	106	13	90	90	NUM
crl-13035	106	14	percent	percent	NOUN
crl-13035	106	15	professionals	professional	NOUN
crl-13035	106	16	did	do	VERB
crl-13035	106	17	so	so	ADV
crl-13035	106	18	.	.	PUNCT
crl-13035	107	1	examination	examination	NOUN
crl-13035	107	2	of	of	ADP
crl-13035	107	3	verbatim	verbatim	ADJ
crl-13035	107	4	interview	interview	NOUN
crl-13035	107	5	records	record	NOUN
crl-13035	107	6	also	also	ADV
crl-13035	107	7	reflected	reflect	VERB
crl-13035	107	8	this	this	DET
crl-13035	107	9	difference	difference	NOUN
crl-13035	107	10	.	.	PUNCT
crl-13035	108	1	when	when	SCONJ
crl-13035	108	2	faced	face	VERB
crl-13035	108	3	with	with	ADP
crl-13035	108	4	a	a	DET
crl-13035	108	5	question	question	NOUN
crl-13035	108	6	such	such	ADJ
crl-13035	108	7	as	as	ADP
crl-13035	108	8	"	"	PUNCT
crl-13035	108	9	do	do	AUX
crl-13035	108	10	you	you	PRON
crl-13035	108	11	have	have	AUX
crl-13035	108	12	any	any	DET
crl-13035	108	13	almanacs	almanac	NOUN
crl-13035	108	14	to	to	ADP
crl-13035	108	15	literature	literature	NOUN
crl-13035	108	16	?	?	PUNCT
crl-13035	108	17	"	"	PUNCT
crl-13035	109	1	the	the	DET
crl-13035	109	2	professional	professional	NOUN
crl-13035	109	3	tended	tend	VERB
crl-13035	109	4	to	to	PART
crl-13035	109	5	reply	reply	VERB
crl-13035	109	6	immediately	immediately	ADV
crl-13035	109	7	and	and	CCONJ
crl-13035	109	8	almost	almost	ADV
crl-13035	109	9	routinely	routinely	ADV
crl-13035	109	10	,	,	PUNCT
crl-13035	109	11	"	"	PUNCT
crl-13035	109	12	what	what	DET
crl-13035	109	13	type	type	NOUN
crl-13035	109	14	of	of	ADP
crl-13035	109	15	thing	thing	NOUN
crl-13035	109	16	do	do	AUX
crl-13035	109	17	you	you	PRON
crl-13035	109	18	want	want	VERB
crl-13035	109	19	to	to	PART
crl-13035	109	20	look	look	VERB
crl-13035	109	21	up	up	ADP
crl-13035	109	22	?	?	PUNCT
crl-13035	109	23	"	"	PUNCT
crl-13035	109	24	while	while	SCONJ
crl-13035	109	25	the	the	DET
crl-13035	109	26	nonprofessional	nonprofessional	ADJ
crl-13035	109	27	tended	tend	VERB
crl-13035	109	28	to	to	PART
crl-13035	109	29	respond	respond	VERB
crl-13035	109	30	by	by	ADP
crl-13035	109	31	taking	take	VERB
crl-13035	109	32	the	the	DET
crl-13035	109	33	patron	patron	NOUN
crl-13035	109	34	to	to	ADP
crl-13035	109	35	the	the	DET
crl-13035	109	36	catalog	catalog	NOUN
crl-13035	109	37	to	to	PART
crl-13035	109	38	look	look	VERB
crl-13035	109	39	under	under	ADP
crl-13035	109	40	the	the	DET
crl-13035	109	41	heading	head	VERB
crl-13035	109	42	'	'	PUNCT
crl-13035	109	43	"	"	PUNCT
crl-13035	109	44	literature	literature	NOUN
crl-13035	109	45	-	-	PUNCT
crl-13035	109	46	almanacs	almanac	NOUN
crl-13035	109	47	.	.	PUNCT
crl-13035	109	48	"	"	PUNCT
crl-13035	110	1	while	while	SCONJ
crl-13035	110	2	the	the	DET
crl-13035	110	3	form	form	NOUN
crl-13035	110	4	of	of	ADP
crl-13035	110	5	this	this	DET
crl-13035	110	6	question	question	NOUN
crl-13035	110	7	is	be	AUX
crl-13035	110	8	also	also	ADV
crl-13035	110	9	generally	generally	ADV
crl-13035	110	10	recognizable	recognizable	ADJ
crl-13035	110	11	,	,	PUNCT
crl-13035	110	12	it	it	PRON
crl-13035	110	13	is	be	AUX
crl-13035	110	14	considerably	considerably	ADV
crl-13035	110	15	more	more	ADV
crl-13035	110	16	difficult	difficult	ADJ
crl-13035	110	17	to	to	PART
crl-13035	110	18	detect	detect	VERB
crl-13035	110	19	as	as	ADP
crl-13035	110	20	concealing	conceal	VERB
crl-13035	110	21	a	a	DET
crl-13035	110	22	hidden	hide	VERB
crl-13035	110	23	information	information	NOUN
crl-13035	110	24	need	need	NOUN
crl-13035	110	25	.	.	PUNCT
crl-13035	111	1	this	this	PRON
crl-13035	111	2	may	may	AUX
crl-13035	111	3	be	be	AUX
crl-13035	111	4	because	because	SCONJ
crl-13035	111	5	it	it	PRON
crl-13035	111	6	represents	represent	VERB
crl-13035	111	7	,	,	PUNCT
crl-13035	111	8	on	on	ADP
crl-13035	111	9	the	the	DET
crl-13035	111	10	surface	surface	NOUN
crl-13035	111	11	,	,	PUNCT
crl-13035	111	12	an	an	DET
crl-13035	111	13	effective	effective	ADJ
crl-13035	111	14	approach	approach	NOUN
crl-13035	111	15	to	to	ADP
crl-13035	111	16	finding	find	VERB
crl-13035	111	17	information	information	NOUN
crl-13035	111	18	and	and	CCONJ
crl-13035	111	19	does	do	AUX
crl-13035	111	20	not	not	PART
crl-13035	111	21	spotlight	spotlight	VERB
crl-13035	111	22	the	the	DET
crl-13035	111	23	patron	patron	NOUN
crl-13035	111	24	's	's	PART
crl-13035	111	25	obvious	obvious	ADJ
crl-13035	111	26	lack	lack	NOUN
crl-13035	111	27	of	of	ADP
crl-13035	111	28	library	library	ADJ
crl-13035	111	29	knowledge	knowledge	NOUN
crl-13035	111	30	as	as	SCONJ
crl-13035	111	31	does	do	VERB
crl-13035	111	32	the	the	DET
crl-13035	111	33	"	"	PUNCT
crl-13035	111	34	broad	broad	ADJ
crl-13035	111	35	subject	subject	NOUN
crl-13035	111	36	"	"	PUNCT
crl-13035	111	37	question	question	NOUN
crl-13035	111	38	.	.	PUNCT
crl-13035	112	1	hidden	hide	VERB
crl-13035	112	2	information	information	NOUN
crl-13035	112	3	needs	need	VERB
crl-13035	112	4	behind	behind	ADP
crl-13035	112	5	this	this	DET
crl-13035	112	6	type	type	NOUN
crl-13035	112	7	of	of	ADP
crl-13035	112	8	question	question	NOUN
crl-13035	112	9	may	may	AUX
crl-13035	112	10	have	have	AUX
crl-13035	112	11	been	be	AUX
crl-13035	112	12	undetected	undetecte	VERB
crl-13035	112	13	because	because	SCONJ
crl-13035	112	14	of	of	ADP
crl-13035	112	15	unawareness	unawareness	NOUN
crl-13035	112	16	,	,	PUNCT
crl-13035	112	17	perhaps	perhaps	ADV
crl-13035	112	18	due	due	ADP
crl-13035	112	19	to	to	ADP
crl-13035	112	20	lack	lack	NOUN
crl-13035	112	21	of	of	ADP
crl-13035	112	22	feedback	feedback	NOUN
crl-13035	112	23	,	,	PUNCT
crl-13035	112	24	of	of	ADP
crl-13035	112	25	the	the	DET
crl-13035	112	26	extent	extent	NOUN
crl-13035	112	27	to	to	PART
crl-13035	112	28	which	which	PRON
crl-13035	112	29	patrons	patron	NOUN
crl-13035	112	30	make	make	VERB
crl-13035	112	31	inappropriate	inappropriate	ADJ
crl-13035	112	32	source	source	NOUN
crl-13035	112	33	choices	choice	NOUN
crl-13035	112	34	(	(	PUNCT
crl-13035	112	35	one	one	NUM
crl-13035	112	36	study	study	NOUN
crl-13035	112	37	showed	show	VERB
crl-13035	112	38	64	64	NUM
crl-13035	112	39	percent	percent	NOUN
crl-13035	112	40	of	of	ADP
crl-13035	112	41	such	such	ADJ
crl-13035	112	42	sources	source	NOUN
crl-13035	112	43	could	could	AUX
crl-13035	112	44	be	be	AUX
crl-13035	112	45	considered	consider	VERB
crl-13035	112	46	inappropriate	inappropriate	ADJ
crl-13035	112	47	)	)	PUNCT
crl-13035	112	48	.1	.1	NUM
crl-13035	113	1	1	1	NUM
crl-13035	113	2	however	however	ADV
crl-13035	113	3	,	,	PUNCT
crl-13035	113	4	in	in	ADP
crl-13035	113	5	some	some	DET
crl-13035	113	6	cases	case	NOUN
crl-13035	113	7	nonprofessionals	nonprofessional	NOUN
crl-13035	113	8	appeared	appear	VERB
crl-13035	113	9	to	to	PART
crl-13035	113	10	be	be	AUX
crl-13035	113	11	aware	aware	ADJ
crl-13035	113	12	of	of	ADP
crl-13035	113	13	possible	possible	ADJ
crl-13035	113	14	poor	poor	ADJ
crl-13035	113	15	source	source	NOUN
crl-13035	113	16	choices	choice	NOUN
crl-13035	113	17	but	but	CCONJ
crl-13035	113	18	did	do	AUX
crl-13035	113	19	not	not	PART
crl-13035	113	20	probe	probe	VERB
crl-13035	113	21	further	far	ADV
crl-13035	113	22	.	.	PUNCT
crl-13035	114	1	this	this	PRON
crl-13035	114	2	may	may	AUX
crl-13035	114	3	have	have	AUX
crl-13035	114	4	been	be	AUX
crl-13035	114	5	because	because	SCONJ
crl-13035	114	6	they	they	PRON
crl-13035	114	7	felt	feel	VERB
crl-13035	114	8	there	there	PRON
crl-13035	114	9	was	be	VERB
crl-13035	114	10	not	not	PART
crl-13035	114	11	sufficient	sufficient	ADJ
crl-13035	114	12	justification	justification	NOUN
crl-13035	114	13	for	for	ADP
crl-13035	114	14	further	further	ADJ
crl-13035	114	15	questioning	questioning	NOUN
crl-13035	114	16	,	,	PUNCT
crl-13035	114	17	that	that	SCONJ
crl-13035	114	18	they	they	PRON
crl-13035	114	19	lacked	lack	VERB
crl-13035	114	20	authority	authority	NOUN
crl-13035	114	21	,	,	PUNCT
crl-13035	114	22	or	or	CCONJ
crl-13035	114	23	that	that	SCONJ
crl-13035	114	24	the	the	DET
crl-13035	114	25	patron	patron	NOUN
crl-13035	114	26	might	might	AUX
crl-13035	114	27	resent	resent	VERB
crl-13035	114	28	it	it	PRON
crl-13035	114	29	.	.	PUNCT
crl-13035	115	1	they	they	PRON
crl-13035	115	2	also	also	ADV
crl-13035	115	3	may	may	AUX
crl-13035	115	4	have	have	AUX
crl-13035	115	5	felt	feel	VERB
crl-13035	115	6	that	that	SCONJ
crl-13035	115	7	it	it	PRON
crl-13035	115	8	would	would	AUX
crl-13035	115	9	not	not	PART
crl-13035	115	10	yield	yield	VERB
crl-13035	115	11	anything	anything	PRON
crl-13035	115	12	useful	useful	ADJ
crl-13035	115	13	or	or	CCONJ
crl-13035	115	14	that	that	SCONJ
crl-13035	115	15	it	it	PRON
crl-13035	115	16	was	be	AUX
crl-13035	115	17	not	not	PART
crl-13035	115	18	their	their	PRON
crl-13035	115	19	responsibility	responsibility	NOUN
crl-13035	115	20	.	.	PUNCT
crl-13035	116	1	also	also	ADV
crl-13035	116	2	,	,	PUNCT
crl-13035	116	3	by	by	ADP
crl-13035	116	4	letting	let	VERB
crl-13035	116	5	such	such	ADJ
crl-13035	116	6	questions	question	NOUN
crl-13035	116	7	pass	pass	VERB
crl-13035	116	8	,	,	PUNCT
crl-13035	116	9	one	one	NUM
crl-13035	116	10	avoids	avoid	VERB
crl-13035	116	11	at	at	ADP
crl-13035	116	12	the	the	DET
crl-13035	116	13	same	same	ADJ
crl-13035	116	14	time	time	NOUN
crl-13035	116	15	the	the	DET
crl-13035	116	16	difficult	difficult	ADJ
crl-13035	116	17	interview	interview	NOUN
crl-13035	116	18	which	which	PRON
crl-13035	116	19	is	be	AUX
crl-13035	116	20	often	often	ADV
crl-13035	116	21	likely	likely	ADJ
crl-13035	116	22	with	with	ADP
crl-13035	116	23	patrons	patron	NOUN
crl-13035	116	24	who	who	PRON
crl-13035	116	25	make	make	VERB
crl-13035	116	26	poor	poor	ADJ
crl-13035	116	27	source	source	NOUN
crl-13035	116	28	choices	choice	NOUN
crl-13035	116	29	,	,	PUNCT
crl-13035	116	30	the	the	DET
crl-13035	116	31	need	need	NOUN
crl-13035	116	32	to	to	PART
crl-13035	116	33	come	come	VERB
crl-13035	116	34	up	up	ADP
crl-13035	116	35	with	with	ADP
crl-13035	116	36	a	a	DET
crl-13035	116	37	better	well	ADJ
crl-13035	116	38	source	source	NOUN
crl-13035	116	39	,	,	PUNCT
crl-13035	116	40	and	and	CCONJ
crl-13035	116	41	possible	possible	ADJ
crl-13035	116	42	failure	failure	NOUN
crl-13035	116	43	and	and	CCONJ
crl-13035	116	44	the	the	DET
crl-13035	116	45	resultant	resultant	NOUN
crl-13035	116	46	need	need	VERB
crl-13035	116	47	to	to	PART
crl-13035	116	48	refer	refer	VERB
crl-13035	116	49	.	.	PUNCT
crl-13035	117	1	..	..	PUNCT
crl-13035	117	2	faulty	faulty	ADJ
crl-13035	117	3	information	information	NOUN
crl-13035	117	4	"	"	PUNCT
crl-13035	117	5	questions	question	NOUN
crl-13035	117	6	on	on	ADP
crl-13035	117	7	"	"	PUNCT
crl-13035	117	8	faulty	faulty	ADJ
crl-13035	117	9	information	information	NOUN
crl-13035	117	10	"	"	PUNCT
crl-13035	117	11	questions	question	NOUN
crl-13035	117	12	(	(	PUNCT
crl-13035	117	13	misspelling	misspelling	NOUN
crl-13035	117	14	and	and	CCONJ
crl-13035	117	15	general	general	ADJ
crl-13035	117	16	faulty	faulty	ADJ
crl-13035	117	17	information	information	NOUN
crl-13035	117	18	)	)	PUNCT
crl-13035	117	19	ahout	ahout	ADP
crl-13035	117	20	half	half	NOUN
crl-13035	117	21	of	of	ADP
crl-13035	117	22	the	the	DET
crl-13035	117	23	nonprofessionals	nonprofessional	NOUN
crl-13035	117	24	'	'	PART
crl-13035	117	25	failure	failure	NOUN
crl-13035	117	26	(	(	PUNCT
crl-13035	117	27	as	as	ADP
crl-13035	117	28	oppost	oppost	ADJ
crl-13035	117	29	:	:	PUNCT
crl-13035	117	30	d	d	ADP
crl-13035	117	31	to	to	PART
crl-13035	117	32	15	15	NUM
crl-13035	117	33	percent	percent	NOUN
crl-13035	117	34	of	of	ADP
crl-13035	117	35	professionals	professional	NOUN
crl-13035	117	36	'	'	PART
crl-13035	117	37	failure	failure	NOUN
crl-13035	117	38	)	)	PUNCT
crl-13035	117	39	occurred	occur	VERB
crl-13035	117	40	in	in	ADP
crl-13035	117	41	the	the	DET
crl-13035	117	42	first	first	ADJ
crl-13035	117	43	step	step	NOUN
crl-13035	117	44	of	of	ADP
crl-13035	117	45	the	the	DET
crl-13035	117	46	process	process	NOUN
crl-13035	117	47	where	where	SCONJ
crl-13035	117	48	they	they	PRON
crl-13035	117	49	failed	fail	VERB
crl-13035	117	50	to	to	PART
crl-13035	117	51	question	question	VERB
crl-13035	117	52	the	the	DET
crl-13035	117	53	patron	patron	NOUN
crl-13035	117	54	's	's	PART
crl-13035	117	55	information	information	NOUN
crl-13035	117	56	and	and	CCONJ
crl-13035	117	57	thus	thus	ADV
crl-13035	117	58	did	do	AUX
crl-13035	117	59	not	not	PART
crl-13035	117	60	detect	detect	VERB
crl-13035	117	61	faulty	faulty	ADJ
crl-13035	117	62	information	information	NOUN
crl-13035	117	63	.	.	PUNCT
crl-13035	118	1	this	this	DET
crl-13035	118	2	lack	lack	NOUN
crl-13035	118	3	of	of	ADP
crl-13035	118	4	expectation	expectation	NOUN
crl-13035	118	5	of	of	ADP
crl-13035	118	6	faulty	faulty	ADJ
crl-13035	118	7	information	information	NOUN
crl-13035	118	8	on	on	ADP
crl-13035	118	9	the	the	DET
crl-13035	118	10	part	part	NOUN
crl-13035	118	11	of	of	ADP
crl-13035	118	12	nonprofessionals	nonprofessional	NOUN
crl-13035	118	13	could	could	AUX
crl-13035	118	14	be	be	AUX
crl-13035	118	15	due	due	ADJ
crl-13035	118	16	to	to	PART
crl-13035	118	17	lack	lack	NOUN
crl-13035	118	18	of	of	ADP
crl-13035	118	19	orientation	orientation	NOUN
crl-13035	118	20	,	,	PUNCT
crl-13035	118	21	lack	lack	NOUN
crl-13035	118	22	of	of	ADP
crl-13035	118	23	personal	personal	ADJ
crl-13035	118	24	knowledge	knowledge	NOUN
crl-13035	118	25	of	of	ADP
crl-13035	118	26	the	the	DET
crl-13035	118	27	subject	subject	ADJ
crl-13035	118	28	matter	matter	NOUN
crl-13035	118	29	of	of	ADP
crl-13035	118	30	the	the	DET
crl-13035	118	31	question	question	NOUN
crl-13035	118	32	,	,	PUNCT
crl-13035	118	33	and	and	CCONJ
crl-13035	118	34	lack	lack	NOUN
crl-13035	118	35	of	of	ADP
crl-13035	118	36	feedback	feedback	NOUN
crl-13035	118	37	from	from	ADP
crl-13035	118	38	previous	previous	ADJ
crl-13035	118	39	experience	experience	NOUN
crl-13035	118	40	.	.	PUNCT
crl-13035	119	1	differences	difference	NOUN
crl-13035	119	2	between	between	ADP
crl-13035	119	3	the	the	DET
crl-13035	119	4	two	two	NUM
crl-13035	119	5	groups	group	NOUN
crl-13035	119	6	may	may	AUX
crl-13035	119	7	have	have	AUX
crl-13035	119	8	been	be	AUX
crl-13035	119	9	due	due	ADJ
crl-13035	119	10	to	to	ADP
crl-13035	119	11	the	the	DET
crl-13035	119	12	fact	fact	NOUN
crl-13035	119	13	that	that	SCONJ
crl-13035	119	14	most	most	ADJ
crl-13035	119	15	library	library	ADJ
crl-13035	119	16	schools	school	NOUN
crl-13035	119	17	encourage	encourage	VERB
crl-13035	119	18	responsibility	responsibility	NOUN
crl-13035	119	19	for	for	ADP
crl-13035	119	20	resolving	resolve	VERB
crl-13035	119	21	communication	communication	NOUN
crl-13035	119	22	problem	problem	NOUN
crl-13035	119	23	questions	question	NOUN
crl-13035	119	24	and	and	CCONJ
crl-13035	119	25	provide	provide	VERB
crl-13035	119	26	some	some	DET
crl-13035	119	27	orientation	orientation	NOUN
crl-13035	119	28	and	and	CCONJ
crl-13035	119	29	training	training	NOUN
crl-13035	119	30	in	in	ADP
crl-13035	119	31	handling	handle	VERB
crl-13035	119	32	them	they	PRON
crl-13035	119	33	.	.	PUNCT
crl-13035	120	1	familiarity	familiarity	NOUN
crl-13035	120	2	with	with	ADP
crl-13035	120	3	the	the	DET
crl-13035	120	4	subject	subject	ADJ
crl-13035	120	5	matter	matter	NOUN
crl-13035	120	6	of	of	ADP
crl-13035	120	7	the	the	DET
crl-13035	120	8	questions	question	NOUN
crl-13035	120	9	was	be	AUX
crl-13035	120	10	judged	judge	VERB
crl-13035	120	11	by	by	ADP
crl-13035	120	12	staff	staff	NOUN
crl-13035	120	13	members	member	NOUN
crl-13035	120	14	'	'	PART
crl-13035	120	15	comments	comment	NOUN
crl-13035	120	16	during	during	ADP
crl-13035	120	17	the	the	DET
crl-13035	120	18	interview	interview	NOUN
crl-13035	120	19	.	.	PUNCT
crl-13035	121	1	the	the	DET
crl-13035	121	2	professionals	professional	NOUN
crl-13035	121	3	'	'	PART
crl-13035	121	4	greater	great	ADJ
crl-13035	121	5	personal	personal	ADJ
crl-13035	121	6	knowledge	knowledge	NOUN
crl-13035	121	7	of	of	ADP
crl-13035	121	8	the	the	DET
crl-13035	121	9	subject	subject	ADJ
crl-13035	121	10	matter	matter	NOUN
crl-13035	121	11	of	of	ADP
crl-13035	121	12	the	the	DET
crl-13035	121	13	questions	question	NOUN
crl-13035	121	14	(	(	PUNCT
crl-13035	121	15	43	43	NUM
crl-13035	121	16	percent	percent	NOUN
crl-13035	121	17	for	for	ADP
crl-13035	121	18	professionals	professional	NOUN
crl-13035	121	19	and	and	CCONJ
crl-13035	121	20	24	24	NUM
crl-13035	121	21	for	for	ADP
crl-13035	121	22	nonprofessionals	nonprofessional	NOUN
crl-13035	121	23	)	)	PUNCT
crl-13035	121	24	,	,	PUNCT
crl-13035	121	25	perhaps	perhaps	ADV
crl-13035	121	26	arising	arise	VERB
crl-13035	121	27	from	from	ADP
crl-13035	121	28	a	a	DET
crl-13035	121	29	higher	high	ADJ
crl-13035	121	30	educational	educational	ADJ
crl-13035	121	31	level	level	NOUN
crl-13035	121	32	,	,	PUNCT
crl-13035	121	33	aided	aid	VERB
crl-13035	121	34	them	they	PRON
crl-13035	121	35	in	in	ADP
crl-13035	121	36	recognizing	recognize	VERB
crl-13035	121	37	faulty	faulty	ADJ
crl-13035	121	38	information	information	NOUN
crl-13035	121	39	.	.	PUNCT
crl-13035	122	1	greater	great	ADJ
crl-13035	122	2	experience	experience	NOUN
crl-13035	122	3	on	on	ADP
crl-13035	122	4	the	the	DET
crl-13035	122	5	part	part	NOUN
crl-13035	122	6	of	of	ADP
crl-13035	122	7	the	the	DET
crl-13035	122	8	professional	professional	ADJ
crl-13035	122	9	librarians	librarian	NOUN
crl-13035	122	10	also	also	ADV
crl-13035	122	11	·	·	PUNCT
crl-13035	122	12	may	may	AUX
crl-13035	122	13	have	have	AUX
crl-13035	122	14	been	be	AUX
crl-13035	122	15	a	a	DET
crl-13035	122	16	factor	factor	NOUN
crl-13035	122	17	,	,	PUNCT
crl-13035	122	18	but	but	CCONJ
crl-13035	122	19	there	there	PRON
crl-13035	122	20	appeared	appear	VERB
crl-13035	122	21	to	to	PART
crl-13035	122	22	be	be	AUX
crl-13035	122	23	some	some	DET
crl-13035	122	24	new	new	ADJ
crl-13035	122	25	professionals	professional	NOUN
crl-13035	122	26	and	and	CCONJ
crl-13035	122	27	some	some	DET
crl-13035	122	28	nonprofessionals	nonprofessional	NOUN
crl-13035	122	29	with	with	ADP
crl-13035	122	30	a	a	DET
crl-13035	122	31	n.-nber	n.-nber	NOUN
crl-13035	122	32	of	of	ADP
crl-13035	122	33	years	year	NOUN
crl-13035	122	34	of	of	ADP
crl-13035	122	35	experience	experience	NOUN
crl-13035	122	36	.	.	PUNCT
crl-13035	123	1	the	the	DET
crl-13035	123	2	second	second	ADJ
crl-13035	123	3	area	area	NOUN
crl-13035	123	4	of	of	ADP
crl-13035	123	5	failure	failure	NOUN
crl-13035	123	6	came	come	VERB
crl-13035	123	7	in	in	ADP
crl-13035	123	8	the	the	DET
crl-13035	123	9	next	next	ADJ
crl-13035	123	10	part	part	NOUN
crl-13035	123	11	of	of	ADP
crl-13035	123	12	the	the	DET
crl-13035	123	13	process	process	NOUN
crl-13035	123	14	where	where	SCONJ
crl-13035	123	15	,	,	PUNCT
crl-13035	123	16	in	in	ADP
crl-13035	123	17	a	a	DET
crl-13035	123	18	number	number	NOUN
crl-13035	123	19	of	of	ADP
crl-13035	123	20	cases	case	NOUN
crl-13035	123	21	,	,	PUNCT
crl-13035	123	22	reference	reference	NOUN
crl-13035	123	23	staff	staff	NOUN
crl-13035	123	24	members	member	NOUN
crl-13035	123	25	'	'	PART
crl-13035	123	26	comments	comment	NOUN
crl-13035	123	27	revealed	reveal	VERB
crl-13035	123	28	that	that	SCONJ
crl-13035	123	29	faulty	faulty	ADJ
crl-13035	123	30	information	information	NOUN
crl-13035	123	31	was	be	AUX
crl-13035	123	32	recognized	recognize	VERB
crl-13035	123	33	but	but	CCONJ
crl-13035	123	34	no	no	DET
crl-13035	123	35	attempt	attempt	NOUN
crl-13035	123	36	was	be	AUX
crl-13035	123	37	made	make	VERB
crl-13035	123	38	to	to	PART
crl-13035	123	39	obtain	obtain	VERB
crl-13035	123	40	correct	correct	ADJ
crl-13035	123	41	information	information	NOUN
crl-13035	123	42	.	.	PUNCT
crl-13035	124	1	this	this	PRON
crl-13035	124	2	was	be	AUX
crl-13035	124	3	the	the	DET
crl-13035	124	4	case	case	NOUN
crl-13035	124	5	with	with	ADP
crl-13035	124	6	nonprofessionals	nonprofessional	NOUN
crl-13035	124	7	on	on	ADP
crl-13035	124	8	25	25	NUM
crl-13035	124	9	percent	percent	NOUN
crl-13035	124	10	of	of	ADP
crl-13035	124	11	questions	question	NOUN
crl-13035	124	12	and	and	CCONJ
crl-13035	124	13	with	with	ADP
crl-13035	124	14	professionals	professional	NOUN
crl-13035	124	15	on	on	ADP
crl-13035	124	16	35	35	NUM
crl-13035	124	17	percent	percent	NOUN
crl-13035	124	18	.	.	PUNCT
crl-13035	125	1	reasons	reason	NOUN
crl-13035	125	2	for	for	ADP
crl-13035	125	3	nonprofessionals	nonprofessional	NOUN
crl-13035	125	4	'	'	PART
crl-13035	125	5	failure	failure	NOUN
crl-13035	125	6	to	to	PART
crl-13035	125	7	make	make	VERB
crl-13035	125	8	an	an	DET
crl-13035	125	9	attempt	attempt	NOUN
crl-13035	125	10	to	to	PART
crl-13035	125	11	obtain	obtain	VERB
crl-13035	125	12	correct	correct	ADJ
crl-13035	125	13	information	information	NOUN
crl-13035	125	14	may	may	AUX
crl-13035	125	15	have	have	AUX
crl-13035	125	16	been	be	AUX
crl-13035	125	17	that	that	SCONJ
crl-13035	125	18	they	they	PRON
crl-13035	125	19	did	do	AUX
crl-13035	125	20	not	not	PART
crl-13035	125	21	feel	feel	VERB
crl-13035	125	22	that	that	SCONJ
crl-13035	125	23	it	it	PRON
crl-13035	125	24	was	be	AUX
crl-13035	125	25	their	their	PRON
crl-13035	125	26	responsibility	responsibility	NOUN
crl-13035	125	27	or	or	CCONJ
crl-13035	125	28	that	that	SCONJ
crl-13035	125	29	they	they	PRON
crl-13035	125	30	wanted	want	VERB
crl-13035	125	31	to	to	PART
crl-13035	125	32	avoid	avoid	VERB
crl-13035	125	33	possible	possible	ADJ
crl-13035	125	34	failure	failure	NOUN
crl-13035	125	35	or	or	CCONJ
crl-13035	125	36	the	the	DET
crl-13035	125	37	need	need	NOUN
crl-13035	125	38	for	for	ADP
crl-13035	125	39	referral	referral	NOUN
crl-13035	125	40	.	.	PUNCT
crl-13035	126	1	another	another	DET
crl-13035	126	2	reason	reason	NOUN
crl-13035	126	3	for	for	ADP
crl-13035	126	4	nonprofessional	nonprofessional	ADJ
crl-13035	126	5	reluctance	reluctance	NOUN
crl-13035	126	6	may	may	AUX
crl-13035	126	7	have	have	AUX
crl-13035	126	8	been	be	AUX
crl-13035	126	9	uncertainty	uncertainty	NOUN
crl-13035	126	10	about	about	ADP
crl-13035	126	11	what	what	PRON
crl-13035	126	12	sources	source	NOUN
crl-13035	126	13	to	to	PART
crl-13035	126	14	use	use	VERB
crl-13035	126	15	for	for	ADP
crl-13035	126	16	verification	verification	NOUN
crl-13035	126	17	.	.	PUNCT
crl-13035	127	1	this	this	PRON
crl-13035	127	2	is	be	AUX
crl-13035	127	3	supported	support	VERB
crl-13035	127	4	by	by	ADP
crl-13035	127	5	the	the	DET
crl-13035	127	6	fact	fact	NOUN
crl-13035	127	7	that	that	SCONJ
crl-13035	127	8	on	on	ADP
crl-13035	127	9	misspelling	misspell	VERB
crl-13035	127	10	questions	question	NOUN
crl-13035	127	11	which	which	PRON
crl-13035	127	12	were	be	AUX
crl-13035	127	13	primarily	primarily	ADV
crl-13035	127	14	dependent	dependent	ADJ
crl-13035	127	15	on	on	ADP
crl-13035	127	16	use	use	NOUN
crl-13035	127	17	of	of	ADP
crl-13035	127	18	reference	reference	NOUN
crl-13035	127	19	sources	source	NOUN
crl-13035	127	20	for	for	ADP
crl-13035	127	21	solution	solution	NOUN
crl-13035	127	22	,	,	PUNCT
crl-13035	127	23	nonprofessionals	nonprofessional	NOUN
crl-13035	127	24	attempted	attempt	VERB
crl-13035	127	25	33	33	NUM
crl-13035	127	26	percent	percent	NOUN
crl-13035	127	27	.	.	PUNCT
crl-13035	128	1	professionals	professional	NOUN
crl-13035	128	2	,	,	PUNCT
crl-13035	128	3	on	on	ADP
crl-13035	128	4	the	the	DET
crl-13035	128	5	other	other	ADJ
crl-13035	128	6	hand	hand	NOUN
crl-13035	128	7	,	,	PUNCT
crl-13035	128	8	appearing	appear	VERB
crl-13035	128	9	more	more	ADV
crl-13035	128	10	confident	confident	ADJ
crl-13035	128	11	in	in	ADP
crl-13035	128	12	use	use	NOUN
crl-13035	128	13	of	of	ADP
crl-13035	128	14	reference	reference	NOUN
crl-13035	128	15	sources	source	NOUN
crl-13035	128	16	,	,	PUNCT
crl-13035	128	17	attempted	attempt	VERB
crl-13035	128	18	83	83	NUM
crl-13035	128	19	percent	percent	NOUN
crl-13035	128	20	.	.	PUNCT
crl-13035	129	1	however	however	ADV
crl-13035	129	2	,	,	PUNCT
crl-13035	129	3	on	on	ADP
crl-13035	129	4	"	"	PUNCT
crl-13035	129	5	general	general	ADJ
crl-13035	129	6	faulty	faulty	ADJ
crl-13035	129	7	information	information	NOUN
crl-13035	129	8	"	"	PUNCT
crl-13035	129	9	questions	question	NOUN
crl-13035	129	10	which	which	PRON
crl-13035	129	11	were	be	AUX
crl-13035	129	12	primarily	primarily	ADV
crl-13035	129	13	dependent	dependent	ADJ
crl-13035	129	14	upon	upon	SCONJ
crl-13035	129	15	interviewing	interview	VERB
crl-13035	129	16	rather	rather	ADV
crl-13035	129	17	than	than	ADP
crl-13035	129	18	use	use	NOUN
crl-13035	129	19	of	of	ADP
crl-13035	129	20	reference	reference	NOUN
crl-13035	129	21	sources	source	NOUN
crl-13035	129	22	for	for	ADP
crl-13035	129	23	solution	solution	NOUN
crl-13035	129	24	,	,	PUNCT
crl-13035	129	25	both	both	DET
crl-13035	129	26	groups	group	NOUN
crl-13035	129	27	were	be	AUX
crl-13035	129	28	equally	equally	ADV
crl-13035	129	29	reluctant	reluctant	ADJ
crl-13035	129	30	to	to	PART
crl-13035	129	31	attempt	attempt	VERB
crl-13035	129	32	the	the	DET
crl-13035	129	33	interview	interview	NOUN
crl-13035	129	34	.	.	PUNCT
crl-13035	130	1	in	in	ADP
crl-13035	130	2	these	these	DET
crl-13035	130	3	cases	case	NOUN
crl-13035	130	4	,	,	PUNCT
crl-13035	130	5	when	when	SCONJ
crl-13035	130	6	no	no	DET
crl-13035	130	7	personal	personal	ADJ
crl-13035	130	8	knowledge	knowledge	NOUN
crl-13035	130	9	was	be	AUX
crl-13035	130	10	prese	prese	PROPN
crl-13035	130	11	~	~	SYM
crl-13035	130	12	t	t	PROPN
crl-13035	130	13	,	,	PUNCT
crl-13035	130	14	the	the	DET
crl-13035	130	15	success	success	NOUN
crl-13035	130	16	rate	rate	NOUN
crl-13035	130	17	of	of	ADP
crl-13035	130	18	both	both	DET
crl-13035	130	19	groups	group	NOUN
crl-13035	130	20	dropped	drop	VERB
crl-13035	130	21	to	to	ADP
crl-13035	130	22	zero	zero	NUM
crl-13035	130	23	.	.	PUNCT
crl-13035	131	1	professionals	professional	NOUN
crl-13035	131	2	frequently	frequently	ADV
crl-13035	131	3	showed	show	VERB
crl-13035	131	4	awareness	awareness	NOUN
crl-13035	131	5	that	that	SCONJ
crl-13035	131	6	something	something	PRON
crl-13035	131	7	was	be	AUX
crl-13035	131	8	wrong	wrong	ADJ
crl-13035	131	9	but	but	CCONJ
crl-13035	131	10	were	be	AUX
crl-13035	131	11	singularly	singularly	ADV
crl-13035	131	12	reluctant	reluctant	ADJ
crl-13035	131	13	to	to	PART
crl-13035	131	14	interview	interview	VERB
crl-13035	131	15	,	,	PUNCT
crl-13035	131	16	asking	ask	VERB
crl-13035	131	17	only	only	ADV
crl-13035	131	18	a	a	DET
crl-13035	131	19	few	few	ADJ
crl-13035	131	20	perfunctory	perfunctory	ADJ
crl-13035	131	21	questions	question	NOUN
crl-13035	131	22	.	.	PUNCT
crl-13035	132	1	clues	clue	NOUN
crl-13035	132	2	were	be	AUX
crl-13035	132	3	reference	reference	NOUN
crl-13035	132	4	interview	interview	NOUN
crl-13035	132	5	i	i	PRON
crl-13035	132	6	391	391	NUM
crl-13035	132	7	given	give	VERB
crl-13035	132	8	by	by	ADP
crl-13035	132	9	the	the	DET
crl-13035	132	10	"	"	PUNCT
crl-13035	132	11	patron	patron	NOUN
crl-13035	132	12	"	"	PUNCT
crl-13035	132	13	but	but	CCONJ
crl-13035	132	14	were	be	AUX
crl-13035	132	15	not	not	PART
crl-13035	132	16	followed	follow	VERB
crl-13035	132	17	up	up	ADP
crl-13035	132	18	.	.	PUNCT
crl-13035	133	1	this	this	DET
crl-13035	133	2	reluctance	reluctance	NOUN
crl-13035	133	3	to	to	PART
crl-13035	133	4	attempt	attempt	VERB
crl-13035	133	5	the	the	DET
crl-13035	133	6	difficult	difficult	ADJ
crl-13035	133	7	interview	interview	NOUN
crl-13035	133	8	on	on	ADP
crl-13035	133	9	questions	question	NOUN
crl-13035	133	10	where	where	SCONJ
crl-13035	133	11	reference	reference	NOUN
crl-13035	133	12	sources	source	NOUN
crl-13035	133	13	could	could	AUX
crl-13035	133	14	not	not	PART
crl-13035	133	15	easily	easily	ADV
crl-13035	133	16	be	be	AUX
crl-13035	133	17	consulted	consult	VERB
crl-13035	133	18	was	be	AUX
crl-13035	133	19	a	a	DET
crl-13035	133	20	major	major	ADJ
crl-13035	133	21	source	source	NOUN
crl-13035	133	22	of	of	ADP
crl-13035	133	23	professional	professional	ADJ
crl-13035	133	24	failure	failure	NOUN
crl-13035	133	25	.	.	PUNCT
crl-13035	134	1	in	in	ADP
crl-13035	134	2	addition	addition	NOUN
crl-13035	134	3	to	to	ADP
crl-13035	134	4	previous	previous	ADJ
crl-13035	134	5	reasons	reason	NOUN
crl-13035	134	6	,	,	PUNCT
crl-13035	134	7	nonprofessionals	nonprofessional	NOUN
crl-13035	134	8	may	may	AUX
crl-13035	134	9	have	have	AUX
crl-13035	134	10	been	be	AUX
crl-13035	134	11	reluctant	reluctant	ADJ
crl-13035	134	12	because	because	SCONJ
crl-13035	134	13	they	they	PRON
crl-13035	134	14	felt	feel	VERB
crl-13035	134	15	a	a	DET
crl-13035	134	16	lack	lack	NOUN
crl-13035	134	17	of	of	ADP
crl-13035	134	18	authority	authority	NOUN
crl-13035	134	19	to	to	PART
crl-13035	134	20	probe	probe	VERB
crl-13035	134	21	further	far	ADV
crl-13035	134	22	.	.	PUNCT
crl-13035	135	1	both	both	DET
crl-13035	135	2	groups	group	NOUN
crl-13035	135	3	may	may	AUX
crl-13035	135	4	have	have	AUX
crl-13035	135	5	felt	feel	VERB
crl-13035	135	6	the	the	DET
crl-13035	135	7	patron	patron	NOUN
crl-13035	135	8	would	would	AUX
crl-13035	135	9	resent	resent	VERB
crl-13035	135	10	their	their	PRON
crl-13035	135	11	probing	probe	VERB
crl-13035	135	12	further	far	ADV
crl-13035	135	13	.	.	PUNCT
crl-13035	136	1	they	they	PRON
crl-13035	136	2	also	also	ADV
crl-13035	136	3	may	may	AUX
crl-13035	136	4	have	have	AUX
crl-13035	136	5	been	be	AUX
crl-13035	136	6	motivated	motivate	VERB
crl-13035	136	7	by	by	ADP
crl-13035	136	8	a	a	DET
crl-13035	136	9	desire	desire	NOUN
crl-13035	136	10	to	to	PART
crl-13035	136	11	avoid	avoid	VERB
crl-13035	136	12	the	the	DET
crl-13035	136	13	difficult	difficult	ADJ
crl-13035	136	14	interview	interview	NOUN
crl-13035	136	15	by	by	ADP
crl-13035	136	16	not	not	PART
crl-13035	136	17	being	be	AUX
crl-13035	136	18	clear	clear	ADJ
crl-13035	136	19	on	on	ADP
crl-13035	136	20	the	the	DET
crl-13035	136	21	nature	nature	NOUN
crl-13035	136	22	of	of	ADP
crl-13035	136	23	the	the	DET
crl-13035	136	24	problem	problem	NOUN
crl-13035	136	25	and	and	CCONJ
crl-13035	136	26	therefore	therefore	ADV
crl-13035	136	27	not	not	PART
crl-13035	136	28	knowing	know	VERB
crl-13035	136	29	what	what	PRON
crl-13035	136	30	to	to	PART
crl-13035	136	31	ask	ask	VERB
crl-13035	136	32	and	and	CCONJ
crl-13035	136	33	by	by	ADP
crl-13035	136	34	the	the	DET
crl-13035	136	35	feeling	feeling	NOUN
crl-13035	136	36	that	that	PRON
crl-13035	136	37	further	far	ADV
crl-13035	136	38	interviewing	interviewing	NOUN
crl-13035	136	39	would	would	AUX
crl-13035	136	40	not	not	PART
crl-13035	136	41	reveal	reveal	VERB
crl-13035	136	42	anything	anything	PRON
crl-13035	136	43	significant	significant	ADJ
crl-13035	136	44	.	.	PUNCT
crl-13035	137	1	in	in	ADP
crl-13035	137	2	addition	addition	NOUN
crl-13035	137	3	to	to	ADP
crl-13035	137	4	these	these	DET
crl-13035	137	5	reasons	reason	NOUN
crl-13035	137	6	,	,	PUNCT
crl-13035	137	7	professionals	professional	NOUN
crl-13035	137	8	appeared	appear	VERB
crl-13035	137	9	to	to	PART
crl-13035	137	10	be	be	AUX
crl-13035	137	11	reluctant	reluctant	ADJ
crl-13035	137	12	due	due	ADP
crl-13035	137	13	to	to	ADP
crl-13035	137	14	lack	lack	NOUN
crl-13035	137	15	of	of	ADP
crl-13035	137	16	time	time	NOUN
crl-13035	137	17	(	(	PUNCT
crl-13035	137	18	they	they	PRON
crl-13035	137	19	often	often	ADV
crl-13035	137	20	worked	work	VERB
crl-13035	137	21	alone	alone	ADV
crl-13035	137	22	)	)	PUNCT
crl-13035	137	23	,	,	PUNCT
crl-13035	137	24	though	though	SCONJ
crl-13035	137	25	there	there	PRON
crl-13035	137	26	were	be	VERB
crl-13035	137	27	some	some	DET
crl-13035	137	28	cases	case	NOUN
crl-13035	137	29	where	where	SCONJ
crl-13035	137	30	the	the	DET
crl-13035	137	31	difficult	difficult	ADJ
crl-13035	137	32	interview	interview	NOUN
crl-13035	137	33	was	be	AUX
crl-13035	137	34	not	not	PART
crl-13035	137	35	attempted	attempt	VERB
crl-13035	137	36	even	even	ADV
crl-13035	137	37	though	though	SCONJ
crl-13035	137	38	no	no	DET
crl-13035	137	39	other	other	ADJ
crl-13035	137	40	patrons	patron	NOUN
crl-13035	137	41	were	be	AUX
crl-13035	137	42	in	in	ADP
crl-13035	137	43	sight	sight	NOUN
crl-13035	137	44	.	.	PUNCT
crl-13035	138	1	the	the	DET
crl-13035	138	2	strongest	strong	ADJ
crl-13035	138	3	possibility	possibility	NOUN
crl-13035	138	4	,	,	PUNCT
crl-13035	138	5	however	however	ADV
crl-13035	138	6	,	,	PUNCT
crl-13035	138	7	appeared	appear	VERB
crl-13035	138	8	to	to	PART
crl-13035	138	9	be	be	AUX
crl-13035	138	10	that	that	SCONJ
crl-13035	138	11	,	,	PUNCT
crl-13035	138	12	probably	probably	ADV
crl-13035	138	13	due	due	ADJ
crl-13035	138	14	to	to	ADP
crl-13035	138	15	constraints	constraint	NOUN
crl-13035	138	16	of	of	ADP
crl-13035	138	17	the	the	DET
crl-13035	138	18	pressure	pressure	NOUN
crl-13035	138	19	of	of	ADP
crl-13035	138	20	business	business	NOUN
crl-13035	138	21	in	in	ADP
crl-13035	138	22	general	general	ADJ
crl-13035	138	23	,	,	PUNCT
crl-13035	138	24	professionals	professional	NOUN
crl-13035	138	25	had	have	AUX
crl-13035	138	26	developed	develop	VERB
crl-13035	138	27	the	the	DET
crl-13035	138	28	habit	habit	NOUN
crl-13035	138	29	or	or	CCONJ
crl-13035	138	30	policy	policy	NOUN
crl-13035	138	31	of	of	ADP
crl-13035	138	32	pursuing	pursue	VERB
crl-13035	138	33	questions	question	NOUN
crl-13035	138	34	only	only	ADV
crl-13035	138	35	up	up	ADP
crl-13035	138	36	to	to	ADP
crl-13035	138	37	a	a	DET
crl-13035	138	38	certain	certain	ADJ
crl-13035	138	39	point	point	NOUN
crl-13035	138	40	-	-	PUNCT
crl-13035	138	41	that	that	DET
crl-13035	138	42	point	point	NOUN
crl-13035	138	43	at	at	ADP
crl-13035	138	44	which	which	PRON
crl-13035	138	45	they	they	PRON
crl-13035	138	46	could	could	AUX
crl-13035	138	47	turn	turn	VERB
crl-13035	138	48	to	to	ADP
crl-13035	138	49	a	a	DET
crl-13035	138	50	reference	reference	NOUN
crl-13035	138	51	source	source	NOUN
crl-13035	138	52	for	for	ADP
crl-13035	138	53	solution	solution	NOUN
crl-13035	138	54	-and	-and	VERB
crl-13035	138	55	stopping	stop	VERB
crl-13035	138	56	short	short	ADV
crl-13035	138	57	when	when	SCONJ
crl-13035	138	58	the	the	DET
crl-13035	138	59	only	only	ADJ
crl-13035	138	60	recourse	recourse	NOUN
crl-13035	138	61	was	be	AUX
crl-13035	138	62	a	a	DET
crl-13035	138	63	difficult	difficult	ADJ
crl-13035	138	64	interview	interview	NOUN
crl-13035	138	65	where	where	SCONJ
crl-13035	138	66	prospects	prospect	NOUN
crl-13035	138	67	of	of	ADP
crl-13035	138	68	success	success	NOUN
crl-13035	138	69	seemed	seem	VERB
crl-13035	138	70	low	low	ADJ
crl-13035	138	71	.	.	PUNCT
crl-13035	139	1	these	these	DET
crl-13035	139	2	results	result	NOUN
crl-13035	139	3	are	be	AUX
crl-13035	139	4	in	in	ADP
crl-13035	139	5	line	line	NOUN
crl-13035	139	6	with	with	ADP
crl-13035	139	7	those	those	PRON
crl-13035	139	8	of	of	ADP
crl-13035	139	9	dorman	dorman	PROPN
crl-13035	139	10	smith.12	smith.12	PROPN
crl-13035	139	11	when	when	SCONJ
crl-13035	139	12	attempts	attempt	VERB
crl-13035	139	13	to	to	PART
crl-13035	139	14	obtain	obtain	VERB
crl-13035	139	15	correct	correct	ADJ
crl-13035	139	16	information	information	NOUN
crl-13035	139	17	were	be	AUX
crl-13035	139	18	made	make	VERB
crl-13035	139	19	(	(	PUNCT
crl-13035	139	20	by	by	ADP
crl-13035	139	21	using	use	VERB
crl-13035	139	22	personal	personal	ADJ
crl-13035	139	23	knowledge	knowledge	NOUN
crl-13035	139	24	or	or	CCONJ
crl-13035	139	25	by	by	ADP
crl-13035	139	26	consultation	consultation	NOUN
crl-13035	139	27	of	of	ADP
crl-13035	139	28	sources	source	NOUN
crl-13035	139	29	)	)	PUNCT
crl-13035	139	30	,	,	PUNCT
crl-13035	139	31	they	they	PRON
crl-13035	139	32	were	be	AUX
crl-13035	139	33	successful	successful	ADJ
crl-13035	139	34	20	20	NUM
crl-13035	139	35	percent	percent	NOUN
crl-13035	139	36	of	of	ADP
crl-13035	139	37	the	the	DET
crl-13035	139	38	time	time	NOUN
crl-13035	139	39	for	for	ADP
crl-13035	139	40	nonprofessionals	nonprofessional	NOUN
crl-13035	139	41	and	and	CCONJ
crl-13035	139	42	83	83	NUM
crl-13035	139	43	percent	percent	NOUN
crl-13035	139	44	of	of	ADP
crl-13035	139	45	the	the	DET
crl-13035	139	46	time	time	NOUN
crl-13035	139	47	for	for	ADP
crl-13035	139	48	professionals	professional	NOUN
crl-13035	139	49	.	.	PUNCT
crl-13035	140	1	failure	failure	NOUN
crl-13035	140	2	on	on	ADP
crl-13035	140	3	the	the	DET
crl-13035	140	4	part	part	NOUN
crl-13035	140	5	of	of	ADP
crl-13035	140	6	the	the	DET
crl-13035	140	7	nonprofessionals	nonprofessional	NOUN
crl-13035	140	8	appeared	appear	VERB
crl-13035	140	9	to	to	PART
crl-13035	140	10	be	be	AUX
crl-13035	140	11	due	due	ADJ
crl-13035	140	12	primarily	primarily	ADV
crl-13035	140	13	to	to	ADP
crl-13035	140	14	failure	failure	NOUN
crl-13035	140	15	to	to	PART
crl-13035	140	16	select	select	VERB
crl-13035	140	17	the	the	DET
crl-13035	140	18	right	right	ADJ
crl-13035	140	19	source	source	NOUN
crl-13035	140	20	for	for	ADP
crl-13035	140	21	verification	verification	NOUN
crl-13035	140	22	.	.	PUNCT
crl-13035	141	1	professionals	professional	NOUN
crl-13035	141	2	more	more	ADV
crl-13035	141	3	frequently	frequently	ADV
crl-13035	141	4	selected	select	VERB
crl-13035	141	5	the	the	DET
crl-13035	141	6	right	right	ADJ
crl-13035	141	7	source	source	NOUN
crl-13035	141	8	but	but	CCONJ
crl-13035	141	9	failed	fail	VERB
crl-13035	141	10	,	,	PUNCT
crl-13035	141	11	due	due	ADP
crl-13035	141	12	to	to	ADP
crl-13035	141	13	pressure	pressure	NOUN
crl-13035	141	14	of	of	ADP
crl-13035	141	15	392	392	NUM
crl-13035	141	16	i	i	PROPN
crl-13035	141	17	college	college	PROPN
crl-13035	141	18	&	&	CCONJ
crl-13035	141	19	research	research	PROPN
crl-13035	141	20	libraries	library	NOUN
crl-13035	141	21	•	•	ADP
crl-13035	141	22	september	september	PROPN
crl-13035	141	23	1977	1977	NUM
crl-13035	141	24	business	business	NOUN
crl-13035	141	25	,	,	PUNCT
crl-13035	141	26	to	to	PART
crl-13035	141	27	take	take	VERB
crl-13035	141	28	sufficient	sufficient	ADJ
crl-13035	141	29	time	time	NOUN
crl-13035	141	30	to	to	PART
crl-13035	141	31	examine	examine	VERB
crl-13035	141	32	it	it	PRON
crl-13035	141	33	carefully	carefully	ADV
crl-13035	141	34	.	.	PUNCT
crl-13035	142	1	one	one	NUM
crl-13035	142	2	professional	professional	ADJ
crl-13035	142	3	librarian	librarian	NOUN
crl-13035	142	4	twice	twice	ADV
crl-13035	142	5	selected	select	VERB
crl-13035	142	6	the	the	DET
crl-13035	142	7	correct	correct	ADJ
crl-13035	142	8	reference	reference	NOUN
crl-13035	142	9	source	source	NOUN
crl-13035	142	10	but	but	CCONJ
crl-13035	142	11	overlooked	overlook	VERB
crl-13035	142	12	answers	answer	NOUN
crl-13035	142	13	directly	directly	ADV
crl-13035	142	14	under	under	ADP
crl-13035	142	15	her	her	PRON
crl-13035	142	16	eyes	eye	NOUN
crl-13035	142	17	,	,	PUNCT
crl-13035	142	18	due	due	ADP
crl-13035	142	19	to	to	ADP
crl-13035	142	20	being	be	AUX
crl-13035	142	21	in	in	ADP
crl-13035	142	22	too	too	ADV
crl-13035	142	23	great	great	ADJ
crl-13035	142	24	a	a	DET
crl-13035	142	25	hurry	hurry	NOUN
crl-13035	142	26	.	.	PUNCT
crl-13035	143	1	in	in	ADP
crl-13035	143	2	another	another	DET
crl-13035	143	3	case	case	NOUN
crl-13035	143	4	,	,	PUNCT
crl-13035	143	5	she	she	PRON
crl-13035	143	6	obtained	obtain	VERB
crl-13035	143	7	the	the	DET
crl-13035	143	8	key	key	ADJ
crl-13035	143	9	information	information	NOUN
crl-13035	143	10	from	from	ADP
crl-13035	143	11	the	the	DET
crl-13035	143	12	patron	patron	NOUN
crl-13035	143	13	but	but	CCONJ
crl-13035	143	14	did	do	AUX
crl-13035	143	15	not	not	PART
crl-13035	143	16	take	take	VERB
crl-13035	143	17	sufficient	sufficient	ADJ
crl-13035	143	18	time	time	NOUN
crl-13035	143	19	to	to	PART
crl-13035	143	20	examine	examine	VERB
crl-13035	143	21	it	it	PRON
crl-13035	143	22	.	.	PUNCT
crl-13035	144	1	here	here	ADV
crl-13035	144	2	again	again	ADV
crl-13035	144	3	,	,	PUNCT
crl-13035	144	4	the	the	DET
crl-13035	144	5	greater	great	ADJ
crl-13035	144	6	ability	ability	NOUN
crl-13035	144	7	of	of	ADP
crl-13035	144	8	professionals	professional	NOUN
crl-13035	144	9	to	to	PART
crl-13035	144	10	select	select	VERB
crl-13035	144	11	the	the	DET
crl-13035	144	12	correct	correct	ADJ
crl-13035	144	13	source	source	NOUN
crl-13035	144	14	could	could	AUX
crl-13035	144	15	be	be	AUX
crl-13035	144	16	due	due	ADJ
crl-13035	144	17	to	to	ADP
crl-13035	144	18	library	library	ADJ
crl-13035	144	19	school	school	NOUN
crl-13035	144	20	training	training	NOUN
crl-13035	144	21	and	and	CCONJ
crl-13035	144	22	possibly	possibly	ADV
crl-13035	144	23	to	to	ADP
crl-13035	144	24	greater	great	ADJ
crl-13035	144	25	experience	experience	NOUN
crl-13035	144	26	.	.	PUNCT
crl-13035	145	1	lack	lack	NOUN
crl-13035	145	2	of	of	ADP
crl-13035	145	3	time	time	NOUN
crl-13035	145	4	to	to	PART
crl-13035	145	5	interview	interview	VERB
crl-13035	145	6	and	and	CCONJ
crl-13035	145	7	to	to	PART
crl-13035	145	8	consult	consult	VERB
crl-13035	145	9	sources	source	NOUN
crl-13035	145	10	appeared	appear	VERB
crl-13035	145	11	to	to	PART
crl-13035	145	12	be	be	AUX
crl-13035	145	13	another	another	DET
crl-13035	145	14	major	major	ADJ
crl-13035	145	15	cause	cause	NOUN
crl-13035	145	16	of	of	ADP
crl-13035	145	17	professional	professional	ADJ
crl-13035	145	18	failure	failure	NOUN
crl-13035	145	19	.	.	PUNCT
crl-13035	146	1	personal	personal	ADJ
crl-13035	146	2	subjecf	subjecf	PROPN
crl-13035	146	3	knowledge	knowledge	PROPN
crl-13035	146	4	an	an	DET
crl-13035	146	5	additional	additional	ADJ
crl-13035	146	6	reason	reason	NOUN
crl-13035	146	7	for	for	ADP
crl-13035	146	8	nonprofessional	nonprofessional	ADJ
crl-13035	146	9	failure	failure	NOUN
crl-13035	146	10	to	to	PART
crl-13035	146	11	perform	perform	VERB
crl-13035	146	12	as	as	ADV
crl-13035	146	13	well	well	ADV
crl-13035	146	14	as	as	SCONJ
crl-13035	146	15	professionals	professional	NOUN
crl-13035	146	16	appeared	appear	VERB
crl-13035	146	17	to	to	PART
crl-13035	146	18	be	be	AUX
crl-13035	146	19	lesser	less	ADJ
crl-13035	146	20	personal	personal	ADJ
crl-13035	146	21	knowledge	knowledge	NOUN
crl-13035	146	22	of	of	ADP
crl-13035	146	23	the	the	DET
crl-13035	146	24	subject	subject	ADJ
crl-13035	146	25	matter	matter	NOUN
crl-13035	146	26	of	of	ADP
crl-13035	146	27	the	the	DET
crl-13035	146	28	question	question	NOUN
crl-13035	146	29	,	,	PUNCT
crl-13035	146	30	which	which	PRON
crl-13035	146	31	handicapped	handicap	VERB
crl-13035	146	32	them	they	PRON
crl-13035	146	33	in	in	ADP
crl-13035	146	34	recognizing	recognize	VERB
crl-13035	146	35	faulty	faulty	ADJ
crl-13035	146	36	information	information	NOUN
crl-13035	146	37	and	and	CCONJ
crl-13035	146	38	in	in	ADP
crl-13035	146	39	knowing	know	VERB
crl-13035	146	40	where	where	SCONJ
crl-13035	146	41	and	and	CCONJ
crl-13035	146	42	how	how	SCONJ
crl-13035	146	43	to	to	PART
crl-13035	146	44	correct	correct	VERB
crl-13035	146	45	it	it	PRON
crl-13035	146	46	.	.	PUNCT
crl-13035	147	1	the	the	DET
crl-13035	147	2	professionals	professional	NOUN
crl-13035	147	3	were	be	AUX
crl-13035	147	4	superior	superior	ADJ
crl-13035	147	5	in	in	ADP
crl-13035	147	6	amount	amount	NOUN
crl-13035	147	7	of	of	ADP
crl-13035	147	8	personal	personal	ADJ
crl-13035	147	9	subject	subject	ADJ
crl-13035	147	10	knowledge	knowledge	NOUN
crl-13035	147	11	,	,	PUNCT
crl-13035	147	12	demonstrating	demonstrate	VERB
crl-13035	147	13	familiarity	familiarity	NOUN
crl-13035	147	14	with	with	ADP
crl-13035	147	15	the	the	DET
crl-13035	147	16	subject	subject	ADJ
crl-13035	147	17	matter	matter	NOUN
crl-13035	147	18	of	of	ADP
crl-13035	147	19	45	45	NUM
crl-13035	147	20	percent	percent	NOUN
crl-13035	147	21	of	of	ADP
crl-13035	147	22	questions	question	NOUN
crl-13035	147	23	,	,	PUNCT
crl-13035	147	24	while	while	SCONJ
crl-13035	147	25	nonprofessionals	nonprofessional	NOUN
crl-13035	147	26	demonstrated	demonstrate	VERB
crl-13035	147	27	familiarity	familiarity	NOUN
crl-13035	147	28	with	with	ADP
crl-13035	147	29	24	24	NUM
crl-13035	147	30	percent	percent	NOUN
crl-13035	147	31	.	.	PUNCT
crl-13035	148	1	this	this	DET
crl-13035	148	2	lesser	less	ADJ
crl-13035	148	3	knowledge	knowledge	NOUN
crl-13035	148	4	of	of	ADP
crl-13035	148	5	the	the	DET
crl-13035	148	6	subject	subject	ADJ
crl-13035	148	7	matter	matter	NOUN
crl-13035	148	8	of	of	ADP
crl-13035	148	9	questions	question	NOUN
crl-13035	148	10	on	on	ADP
crl-13035	148	11	the	the	DET
crl-13035	148	12	part	part	NOUN
crl-13035	148	13	of	of	ADP
crl-13035	148	14	nonprofessionals	nonprofessional	NOUN
crl-13035	148	15	may	may	AUX
crl-13035	148	16	be	be	AUX
crl-13035	148	17	due	due	ADJ
crl-13035	148	18	,	,	PUNCT
crl-13035	148	19	in	in	ADP
crl-13035	148	20	part	part	NOUN
crl-13035	148	21	,	,	PUNCT
crl-13035	148	22	to	to	ADP
crl-13035	148	23	lesser	less	ADJ
crl-13035	148	24	education	education	NOUN
crl-13035	148	25	and	and	CCONJ
crl-13035	148	26	perhaps	perhaps	ADV
crl-13035	148	27	to	to	ADP
crl-13035	148	28	lesser	less	ADJ
crl-13035	148	29	experience	experience	NOUN
crl-13035	148	30	.	.	PUNCT
crl-13035	149	1	there	there	PRON
crl-13035	149	2	is	be	VERB
crl-13035	149	3	clear	clear	ADJ
crl-13035	149	4	indication	indication	NOUN
crl-13035	149	5	that	that	SCONJ
crl-13035	149	6	knowledge	knowledge	NOUN
crl-13035	149	7	of	of	ADP
crl-13035	149	8	reference	reference	NOUN
crl-13035	149	9	sources	source	NOUN
crl-13035	149	10	alone	alone	ADV
crl-13035	149	11	,	,	PUNCT
crl-13035	149	12	while	while	SCONJ
crl-13035	149	13	shown	show	VERB
crl-13035	149	14	here	here	ADV
crl-13035	149	15	to	to	PART
crl-13035	149	16	be	be	AUX
crl-13035	149	17	important	important	ADJ
crl-13035	149	18	,	,	PUNCT
crl-13035	149	19	was	be	AUX
crl-13035	149	20	not	not	PART
crl-13035	149	21	sufficient	sufficient	ADJ
crl-13035	149	22	for	for	ADP
crl-13035	149	23	adequate	adequate	ADJ
crl-13035	149	24	performance	performance	NOUN
crl-13035	149	25	on	on	ADP
crl-13035	149	26	these	these	DET
crl-13035	149	27	types	type	NOUN
crl-13035	149	28	of	of	ADP
crl-13035	149	29	questions	question	NOUN
crl-13035	149	30	.	.	PUNCT
crl-13035	150	1	the	the	DET
crl-13035	150	2	professional	professional	ADJ
crl-13035	150	3	librarians	librarian	NOUN
crl-13035	150	4	in	in	ADP
crl-13035	150	5	this	this	DET
crl-13035	150	6	study	study	NOUN
crl-13035	150	7	appeared	appear	VERB
crl-13035	150	8	to	to	PART
crl-13035	150	9	have	have	VERB
crl-13035	150	10	superior	superior	ADJ
crl-13035	150	11	know	know	NOUN
crl-13035	150	12	ledge	ledge	NOUN
crl-13035	150	13	of	of	ADP
crl-13035	150	14	reference	reference	NOUN
crl-13035	150	15	materials	material	NOUN
crl-13035	150	16	;	;	PUNCT
crl-13035	150	17	but	but	CCONJ
crl-13035	150	18	on	on	ADP
crl-13035	150	19	those	those	DET
crl-13035	150	20	questions	question	NOUN
crl-13035	150	21	where	where	SCONJ
crl-13035	150	22	they	they	PRON
crl-13035	150	23	had	have	VERB
crl-13035	150	24	no	no	DET
crl-13035	150	25	personal	personal	ADJ
crl-13035	150	26	subject	subject	NOUN
crl-13035	150	27	knowledge	knowledge	NOUN
crl-13035	150	28	,	,	PUNCT
crl-13035	150	29	they	they	PRON
crl-13035	150	30	achieved	achieve	VERB
crl-13035	150	31	a	a	DET
crl-13035	150	32	success	success	NOUN
crl-13035	150	33	rate	rate	NOUN
crl-13035	150	34	of	of	ADP
crl-13035	150	35	only	only	ADV
crl-13035	150	36	31	31	NUM
crl-13035	150	37	percent	percent	NOUN
crl-13035	150	38	.	.	PUNCT
crl-13035	151	1	on	on	ADP
crl-13035	151	2	the	the	DET
crl-13035	151	3	other	other	ADJ
crl-13035	151	4	hand	hand	NOUN
crl-13035	151	5	,	,	PUNCT
crl-13035	151	6	nonprofessionals	nonprofessional	NOUN
crl-13035	151	7	who	who	PRON
crl-13035	151	8	appeared	appear	VERB
crl-13035	151	9	to	to	PART
crl-13035	151	10	have	have	VERB
crl-13035	151	11	less	less	ADJ
crl-13035	151	12	knowledge	knowledge	NOUN
crl-13035	151	13	of	of	ADP
crl-13035	151	14	reference	reference	NOUN
crl-13035	151	15	materials	material	NOUN
crl-13035	151	16	had	have	VERB
crl-13035	151	17	a	a	DET
crl-13035	151	18	success	success	NOUN
crl-13035	151	19	score	score	NOUN
crl-13035	151	20	of	of	ADP
crl-13035	151	21	80	80	NUM
crl-13035	151	22	percent	percent	NOUN
crl-13035	151	23	on	on	ADP
crl-13035	151	24	questions	question	NOUN
crl-13035	151	25	where	where	SCONJ
crl-13035	151	26	they	they	PRON
crl-13035	151	27	had	have	VERB
crl-13035	151	28	personal	personal	ADJ
crl-13035	151	29	knowledge	knowledge	NOUN
crl-13035	151	30	.	.	PUNCT
crl-13035	152	1	personal	personal	ADJ
crl-13035	152	2	knowledge	knowledge	NOUN
crl-13035	152	3	also	also	ADV
crl-13035	152	4	appeared	appear	VERB
crl-13035	152	5	to	to	PART
crl-13035	152	6	determine	determine	VERB
crl-13035	152	7	failure	failure	NOUN
crl-13035	152	8	in	in	ADP
crl-13035	152	9	the	the	DET
crl-13035	152	10	case	case	NOUN
crl-13035	152	11	of	of	ADP
crl-13035	152	12	nonprofessionals	nonprofessional	NOUN
crl-13035	152	13	who	who	PRON
crl-13035	152	14	failed	fail	VERB
crl-13035	152	15	on	on	ADP
crl-13035	152	16	100	100	NUM
crl-13035	152	17	percent	percent	NOUN
crl-13035	152	18	of	of	ADP
crl-13035	152	19	questions	question	NOUN
crl-13035	152	20	where	where	SCONJ
crl-13035	152	21	they	they	PRON
crl-13035	152	22	had	have	VERB
crl-13035	152	23	no	no	DET
crl-13035	152	24	personal	personal	ADJ
crl-13035	152	25	knowledge	knowledge	NOUN
crl-13035	152	26	.	.	PUNCT
crl-13035	153	1	professionals	professional	NOUN
crl-13035	153	2	,	,	PUNCT
crl-13035	153	3	however	however	ADV
crl-13035	153	4	,	,	PUNCT
crl-13035	153	5	were	be	AUX
crl-13035	153	6	successful	successful	ADJ
crl-13035	153	7	on	on	ADP
crl-13035	153	8	31	31	NUM
crl-13035	153	9	percent	percent	NOUN
crl-13035	153	10	of	of	ADP
crl-13035	153	11	questions	question	NOUN
crl-13035	153	12	where	where	SCONJ
crl-13035	153	13	they	they	PRON
crl-13035	153	14	had	have	VERB
crl-13035	153	15	no	no	DET
crl-13035	153	16	personal	personal	ADJ
crl-13035	153	17	knowledge	knowledge	NOUN
crl-13035	153	18	,	,	PUNCT
crl-13035	153	19	due	due	ADJ
crl-13035	153	20	perhaps	perhaps	ADV
crl-13035	153	21	to	to	ADP
crl-13035	153	22	greater	great	ADJ
crl-13035	153	23	knowledge	knowledge	NOUN
crl-13035	153	24	of	of	ADP
crl-13035	153	25	reference	reference	NOUN
crl-13035	153	26	sources	source	NOUN
crl-13035	153	27	.	.	PUNCT
crl-13035	154	1	the	the	DET
crl-13035	154	2	way	way	NOUN
crl-13035	154	3	in	in	ADP
crl-13035	154	4	which	which	PRON
crl-13035	154	5	personal	personal	ADJ
crl-13035	154	6	know	know	NOUN
crl-13035	154	7	~	~	SYM
crl-13035	154	8	dge	dge	NOUN
crl-13035	154	9	aided	aid	VERB
crl-13035	154	10	both	both	DET
crl-13035	154	11	groups	group	NOUN
crl-13035	154	12	of	of	ADP
crl-13035	154	13	staff	staff	NOUN
crl-13035	154	14	members	member	NOUN
crl-13035	154	15	was	be	AUX
crl-13035	154	16	as	as	SCONJ
crl-13035	154	17	follows	follow	VERB
crl-13035	154	18	:	:	PUNCT
crl-13035	155	1	1	1	X
crl-13035	155	2	.	.	X
crl-13035	155	3	misinformation	misinformation	NOUN
crl-13035	155	4	was	be	AUX
crl-13035	155	5	often	often	ADV
crl-13035	155	6	detected	detect	VERB
crl-13035	155	7	immediately	immediately	ADV
crl-13035	155	8	,	,	PUNCT
crl-13035	155	9	saving	save	VERB
crl-13035	155	10	the	the	DET
crl-13035	155	11	verification	verification	NOUN
crl-13035	155	12	process	process	NOUN
crl-13035	155	13	.	.	PUNCT
crl-13035	156	1	2	2	X
crl-13035	156	2	.	.	X
crl-13035	156	3	it	it	PRON
crl-13035	156	4	helped	helped	AUX
crl-13035	156	5	suggest	suggest	VERB
crl-13035	156	6	possible	possible	ADJ
crl-13035	156	7	solutions	solution	NOUN
crl-13035	156	8	,	,	PUNCT
crl-13035	156	9	as	as	ADP
crl-13035	156	10	when	when	SCONJ
crl-13035	156	11	the	the	DET
crl-13035	156	12	librarian	librarian	NOUN
crl-13035	156	13	identified	identify	VERB
crl-13035	156	14	massaponti	massaponti	NOUN
crl-13035	156	15	as	as	ADP
crl-13035	156	16	maupassant	maupassant	NOUN
crl-13035	156	17	,	,	PUNCT
crl-13035	156	18	being	be	AUX
crl-13035	156	19	aware	aware	ADJ
crl-13035	156	20	that	that	SCONJ
crl-13035	156	21	the	the	DET
crl-13035	156	22	latter	latter	ADJ
crl-13035	156	23	was	be	AUX
crl-13035	156	24	well	well	ADV
crl-13035	156	25	known	know	VERB
crl-13035	156	26	,	,	PUNCT
crl-13035	156	27	widely	widely	ADV
crl-13035	156	28	read	read	VERB
crl-13035	156	29	,	,	PUNCT
crl-13035	156	30	and	and	CCONJ
crl-13035	156	31	likely	likely	ADJ
crl-13035	156	32	to	to	PART
crl-13035	156	33	be	be	AUX
crl-13035	156	34	asked	ask	VERB
crl-13035	156	35	for	for	ADP
crl-13035	156	36	.	.	PUNCT
crl-13035	157	1	3	3	X
crl-13035	157	2	.	.	X
crl-13035	157	3	if	if	SCONJ
crl-13035	157	4	verification	verification	NOUN
crl-13035	157	5	was	be	AUX
crl-13035	157	6	still	still	ADV
crl-13035	157	7	needed	need	VERB
crl-13035	157	8	,	,	PUNCT
crl-13035	157	9	it	it	PRON
crl-13035	157	10	helped	help	VERB
crl-13035	157	11	to	to	PART
crl-13035	157	12	selecting	select	VERB
crl-13035	157	13	the	the	DET
crl-13035	157	14	best	good	ADJ
crl-13035	157	15	sources	source	NOUN
crl-13035	157	16	.	.	PUNCT
crl-13035	158	1	on	on	ADP
crl-13035	158	2	a	a	DET
crl-13035	158	3	question	question	NOUN
crl-13035	158	4	concerning	concern	VERB
crl-13035	158	5	the	the	DET
crl-13035	158	6	masada	masada	PROPN
crl-13035	158	7	,	,	PUNCT
crl-13035	158	8	for	for	ADP
crl-13035	158	9	example	example	NOUN
crl-13035	158	10	,	,	PUNCT
crl-13035	158	11	the	the	DET
crl-13035	158	12	librarian	librarian	NOUN
crl-13035	158	13	knew	know	VERB
crl-13035	158	14	it	it	PRON
crl-13035	158	15	was	be	AUX
crl-13035	158	16	famous	famous	ADJ
crl-13035	158	17	enough	enough	ADV
crl-13035	158	18	to	to	PART
crl-13035	158	19	be	be	AUX
crl-13035	158	20	verified	verify	VERB
crl-13035	158	21	in	in	ADP
crl-13035	158	22	the	the	DET
crl-13035	158	23	encyclopedia	encyclopedia	NOUN
crl-13035	158	24	under	under	ADP
crl-13035	158	25	"	"	PUNCT
crl-13035	158	26	jews	jews	PROPN
crl-13035	158	27	-	-	PUNCT
crl-13035	158	28	history	history	NOUN
crl-13035	158	29	.	.	PUNCT
crl-13035	158	30	"	"	PUNCT
crl-13035	159	1	4	4	X
crl-13035	159	2	.	.	PUNCT
crl-13035	159	3	it	it	PRON
crl-13035	159	4	saved	save	VERB
crl-13035	159	5	the	the	DET
crl-13035	159	6	librarian	librarian	PROPN
crl-13035	159	7	from	from	ADP
crl-13035	159	8	proceeding	proceed	VERB
crl-13035	159	9	on	on	ADP
crl-13035	159	10	a	a	DET
crl-13035	159	11	false	false	ADJ
crl-13035	159	12	course	course	NOUN
crl-13035	159	13	.	.	PUNCT
crl-13035	160	1	for	for	ADP
crl-13035	160	2	example	example	NOUN
crl-13035	160	3	,	,	PUNCT
crl-13035	160	4	because	because	SCONJ
crl-13035	160	5	of	of	ADP
crl-13035	160	6	personal	personal	ADJ
crl-13035	160	7	knowledge	knowledge	NOUN
crl-13035	160	8	,	,	PUNCT
crl-13035	160	9	the	the	DET
crl-13035	160	10	librarian	librarian	NOUN
crl-13035	160	11	was	be	AUX
crl-13035	160	12	not	not	PART
crl-13035	160	13	misled	mislead	VERB
crl-13035	160	14	when	when	SCONJ
crl-13035	160	15	told	tell	VERB
crl-13035	160	16	tini	tini	PROPN
crl-13035	160	17	kling	kling	PROPN
crl-13035	160	18	was	be	AUX
crl-13035	160	19	a	a	DET
crl-13035	160	20	game	game	NOUN
crl-13035	160	21	.	.	PUNCT
crl-13035	161	1	these	these	DET
crl-13035	161	2	findings	finding	NOUN
crl-13035	161	3	suggest	suggest	VERB
crl-13035	161	4	that	that	SCONJ
crl-13035	161	5	lack	lack	NOUN
crl-13035	161	6	of	of	ADP
crl-13035	161	7	personal	personal	ADJ
crl-13035	161	8	knowledge	knowledge	NOUN
crl-13035	161	9	is	be	AUX
crl-13035	161	10	a	a	DET
crl-13035	161	11	great	great	ADJ
crl-13035	161	12	handicap	handicap	NOUN
crl-13035	161	13	when	when	SCONJ
crl-13035	161	14	dealing	deal	VERB
crl-13035	161	15	with	with	ADP
crl-13035	161	16	"	"	PUNCT
crl-13035	161	17	faulty	faulty	ADJ
crl-13035	161	18	information	information	NOUN
crl-13035	161	19	"	"	PUNCT
crl-13035	161	20	questions	question	NOUN
crl-13035	161	21	.	.	PUNCT
crl-13035	162	1	the	the	DET
crl-13035	162	2	consultation	consultation	NOUN
crl-13035	162	3	and	and	CCONJ
crl-13035	162	4	referral	referral	ADJ
crl-13035	162	5	process	process	NOUN
crl-13035	162	6	a	a	DET
crl-13035	162	7	significant	significant	ADJ
crl-13035	162	8	reason	reason	NOUN
crl-13035	162	9	for	for	ADP
crl-13035	162	10	differential	differential	ADJ
crl-13035	162	11	performance	performance	NOUN
crl-13035	162	12	was	be	AUX
crl-13035	162	13	nonprofessional	nonprofessional	ADJ
crl-13035	162	14	failure	failure	NOUN
crl-13035	162	15	to	to	PART
crl-13035	162	16	utilize	utilize	VERB
crl-13035	162	17	referral	referral	NOUN
crl-13035	162	18	and	and	CCONJ
crl-13035	162	19	consultation	consultation	NOUN
crl-13035	162	20	to	to	ADP
crl-13035	162	21	the	the	DET
crl-13035	162	22	fullest	full	ADJ
crl-13035	162	23	.	.	PUNCT
crl-13035	163	1	the	the	DET
crl-13035	163	2	concept	concept	NOUN
crl-13035	163	3	of	of	ADP
crl-13035	163	4	the	the	DET
crl-13035	163	5	information	information	NOUN
crl-13035	163	6	center	center	NOUN
crl-13035	163	7	,	,	PUNCT
crl-13035	163	8	staffed	staff	VERB
crl-13035	163	9	by	by	ADP
crl-13035	163	10	nonprofessionals	nonprofessional	NOUN
crl-13035	163	11	,	,	PUNCT
crl-13035	163	12	but	but	CCONJ
crl-13035	163	13	backed	back	VERB
crl-13035	163	14	up	up	ADP
crl-13035	163	15	by	by	ADP
crl-13035	163	16	professional	professional	ADJ
crl-13035	163	17	reference	reference	NOUN
crl-13035	163	18	librarians	librarian	NOUN
crl-13035	163	19	who	who	PRON
crl-13035	163	20	are	be	AUX
crl-13035	163	21	available	available	ADJ
crl-13035	163	22	for	for	ADP
crl-13035	163	23	consultation	consultation	NOUN
crl-13035	163	24	,	,	PUNCT
crl-13035	163	25	is	be	AUX
crl-13035	163	26	partially	partially	ADV
crl-13035	163	27	based	base	VERB
crl-13035	163	28	on	on	ADP
crl-13035	163	29	the	the	DET
crl-13035	163	30	premise	premise	NOUN
crl-13035	163	31	that	that	SCONJ
crl-13035	163	32	the	the	DET
crl-13035	163	33	less	less	ADV
crl-13035	163	34	experienced	experienced	ADJ
crl-13035	163	35	personnel	personnel	NOUN
crl-13035	163	36	will	will	AUX
crl-13035	163	37	refer	refer	VERB
crl-13035	163	38	whenever	whenever	SCONJ
crl-13035	163	39	they	they	PRON
crl-13035	163	40	fail	fail	VERB
crl-13035	163	41	•	•	ADP
crl-13035	163	42	j	j	PROPN
crl-13035	163	43	to	to	PART
crl-13035	163	44	find	find	VERB
crl-13035	163	45	the	the	DET
crl-13035	163	46	answer	answer	NOUN
crl-13035	163	47	to	to	ADP
crl-13035	163	48	a	a	DET
crl-13035	163	49	question	question	NOUN
crl-13035	163	50	.	.	PUNCT
crl-13035	164	1	this	this	DET
crl-13035	164	2	study	study	NOUN
crl-13035	164	3	demonstrated	demonstrate	VERB
crl-13035	164	4	that	that	SCONJ
crl-13035	164	5	,	,	PUNCT
crl-13035	164	6	in	in	ADP
crl-13035	164	7	the	the	DET
crl-13035	164	8	case	case	NOUN
crl-13035	164	9	of	of	ADP
crl-13035	164	10	"	"	PUNCT
crl-13035	164	11	faulty	faulty	ADJ
crl-13035	164	12	information	information	NOUN
crl-13035	164	13	"	"	PUNCT
crl-13035	164	14	questions	question	NOUN
crl-13035	164	15	,	,	PUNCT
crl-13035	164	16	this	this	DET
crl-13035	164	17	premise	premise	NOUN
crl-13035	164	18	is	be	AUX
crl-13035	164	19	questionable	questionable	ADJ
crl-13035	164	20	.	.	PUNCT
crl-13035	165	1	out	out	ADP
crl-13035	165	2	of	of	ADP
crl-13035	165	3	twenty	twenty	NUM
crl-13035	165	4	-	-	PUNCT
crl-13035	165	5	one	one	NUM
crl-13035	165	6	questions	question	NOUN
crl-13035	165	7	which	which	PRON
crl-13035	165	8	nonprofessionals	nonprofessional	NOUN
crl-13035	165	9	failed	fail	VERB
crl-13035	165	10	to	to	PART
crl-13035	165	11	answer	answer	VERB
crl-13035	165	12	,	,	PUNCT
crl-13035	165	13	only	only	ADV
crl-13035	165	14	six	six	NUM
crl-13035	165	15	were	be	AUX
crl-13035	165	16	referred	refer	VERB
crl-13035	165	17	-	-	PUNCT
crl-13035	165	18	five	five	NUM
crl-13035	165	19	to	to	ADP
crl-13035	165	20	professional	professional	ADJ
crl-13035	165	21	librarians	librarian	NOUN
crl-13035	165	22	and	and	CCONJ
crl-13035	165	23	one	one	NUM
crl-13035	165	24	by	by	ADP
crl-13035	165	25	consultation	consultation	NOUN
crl-13035	165	26	with	with	ADP
crl-13035	165	27	another	another	DET
crl-13035	165	28	nonprofessional	nonprofessional	ADJ
crl-13035	165	29	.	.	PUNCT
crl-13035	166	1	thus	thus	ADV
crl-13035	166	2	the	the	DET
crl-13035	166	3	nonprofessionals	nonprofessional	NOUN
crl-13035	166	4	referred	refer	VERB
crl-13035	166	5	or	or	CCONJ
crl-13035	166	6	consulted	consult	VERB
crl-13035	166	7	on	on	ADP
crl-13035	166	8	only	only	ADV
crl-13035	166	9	28	28	NUM
crl-13035	166	10	percent	percent	NOUN
crl-13035	166	11	of	of	ADP
crl-13035	166	12	those	those	DET
crl-13035	166	13	questions	question	NOUN
crl-13035	166	14	they	they	PRON
crl-13035	166	15	were	be	AUX
crl-13035	166	16	unable	unable	ADJ
crl-13035	166	17	to	to	PART
crl-13035	166	18	answer	answer	VERB
crl-13035	166	19	.	.	PUNCT
crl-13035	167	1	of	of	ADP
crl-13035	167	2	those	those	DET
crl-13035	167	3	referrals	referral	NOUN
crl-13035	167	4	or	or	CCONJ
crl-13035	167	5	consultations	consultation	NOUN
crl-13035	167	6	,	,	PUNCT
crl-13035	167	7	two	two	NUM
crl-13035	167	8	,	,	PUNCT
crl-13035	167	9	or	or	CCONJ
crl-13035	167	10	33	33	NUM
crl-13035	167	11	percent	percent	NOUN
crl-13035	167	12	,	,	PUNCT
crl-13035	167	13	were	be	AUX
crl-13035	167	14	successfully	successfully	ADV
crl-13035	167	15	resolved	resolve	VERB
crl-13035	167	16	.	.	PUNCT
crl-13035	168	1	on	on	ADP
crl-13035	168	2	the	the	DET
crl-13035	168	3	six	six	NUM
crl-13035	168	4	questions	question	NOUN
crl-13035	168	5	referred	refer	VERB
crl-13035	168	6	or	or	CCONJ
crl-13035	168	7	consulted	consult	VERB
crl-13035	168	8	on	on	ADP
crl-13035	168	9	,	,	PUNCT
crl-13035	168	10	the	the	DET
crl-13035	168	11	following	follow	VERB
crl-13035	168	12	problems	problem	NOUN
crl-13035	168	13	occurred	occur	VERB
crl-13035	168	14	:	:	PUNCT
crl-13035	169	1	1	1	X
crl-13035	169	2	.	.	PUNCT
crl-13035	169	3	the	the	DET
crl-13035	169	4	subject	subject	ADJ
crl-13035	169	5	specialist	specialist	NOUN
crl-13035	169	6	was	be	AUX
crl-13035	169	7	busy	busy	ADJ
crl-13035	169	8	.	.	PUNCT
crl-13035	170	1	2	2	X
crl-13035	170	2	.	.	X
crl-13035	170	3	the	the	DET
crl-13035	170	4	subject	subject	ADJ
crl-13035	170	5	specialist	specialist	NOUN
crl-13035	170	6	was	be	AUX
crl-13035	170	7	not	not	PART
crl-13035	170	8	there	there	ADV
crl-13035	170	9	.	.	PUNCT
crl-13035	171	1	3	3	X
crl-13035	171	2	.	.	X
crl-13035	171	3	the	the	DET
crl-13035	171	4	patron	patron	NOUN
crl-13035	171	5	was	be	AUX
crl-13035	171	6	referred	refer	VERB
crl-13035	171	7	to	to	ADP
crl-13035	171	8	the	the	DET
crl-13035	171	9	wrong	wrong	ADJ
crl-13035	171	10	subject	subject	NOUN
crl-13035	171	11	specialist	specialist	NOUN
crl-13035	171	12	.	.	PUNCT
crl-13035	172	1	4	4	X
crl-13035	172	2	.	.	X
crl-13035	172	3	t4e	t4e	PROPN
crl-13035	172	4	nonprofessional	nonprofessional	ADJ
crl-13035	172	5	called	call	VERB
crl-13035	172	6	the	the	DET
crl-13035	172	7	professional	professional	NOUN
crl-13035	172	8	on	on	ADP
crl-13035	172	9	the	the	DET
crl-13035	172	10	phone	phone	NOUN
crl-13035	172	11	,	,	PUNCT
crl-13035	172	12	but	but	CCONJ
crl-13035	172	13	even	even	ADV
crl-13035	172	14	though	though	SCONJ
crl-13035	172	15	the	the	DET
crl-13035	172	16	professional	professional	NOUN
crl-13035	172	17	knew	know	VERB
crl-13035	172	18	the	the	DET
crl-13035	172	19	answer	answer	NOUN
crl-13035	172	20	,	,	PUNCT
crl-13035	172	21	due	due	ADP
crl-13035	172	22	to	to	ADP
crl-13035	172	23	a	a	DET
crl-13035	172	24	failure	failure	NOUN
crl-13035	172	25	in	in	ADP
crl-13035	172	26	communication	communication	NOUN
crl-13035	172	27	,	,	PUNCT
crl-13035	172	28	the	the	DET
crl-13035	172	29	patron	patron	NOUN
crl-13035	172	30	did	do	AUX
crl-13035	172	31	not	not	PART
crl-13035	172	32	get	get	VERB
crl-13035	172	33	the	the	DET
crl-13035	172	34	information	information	NOUN
crl-13035	172	35	.	.	PUNCT
crl-13035	173	1	5	5	X
crl-13035	173	2	.	.	X
crl-13035	173	3	the	the	DET
crl-13035	173	4	nonprofessional	nonprofessional	ADJ
crl-13035	173	5	repeated	repeat	VERB
crl-13035	173	6	the	the	DET
crl-13035	173	7	patron	patron	NOUN
crl-13035	173	8	's	's	PART
crl-13035	173	9	misleading	misleading	ADJ
crl-13035	173	10	information	information	NOUN
crl-13035	173	11	to	to	ADP
crl-13035	173	12	the	the	DET
crl-13035	173	13	professional	professional	NOUN
crl-13035	173	14	,	,	PUNCT
crl-13035	173	15	who	who	PRON
crl-13035	173	16	accepted	accept	VERB
crl-13035	173	17	it	it	PRON
crl-13035	173	18	at	at	ADP
crl-13035	173	19	face	face	NOUN
crl-13035	173	20	value	value	NOUN
crl-13035	173	21	and	and	CCONJ
crl-13035	173	22	failed	fail	VERB
crl-13035	173	23	to	to	PART
crl-13035	173	24	reconduct	reconduct	VERB
crl-13035	173	25	the	the	DET
crl-13035	173	26	interview	interview	NOUN
crl-13035	173	27	.	.	PUNCT
crl-13035	174	1	6	6	X
crl-13035	174	2	.	.	X
crl-13035	174	3	the	the	DET
crl-13035	174	4	nonprofessional	nonprofessional	ADJ
crl-13035	174	5	distorted	distort	VERB
crl-13035	174	6	the	the	DET
crl-13035	174	7	information	information	NOUN
crl-13035	174	8	slightly	slightly	ADV
crl-13035	174	9	in	in	ADP
crl-13035	174	10	transmission	transmission	NOUN
crl-13035	174	11	.	.	PUNCT
crl-13035	175	1	on	on	ADP
crl-13035	175	2	eight	eight	NUM
crl-13035	175	3	unreferred	unreferred	ADJ
crl-13035	175	4	cases	case	NOUN
crl-13035	175	5	,	,	PUNCT
crl-13035	175	6	the	the	DET
crl-13035	175	7	nonprofessionals	nonprofessional	NOUN
crl-13035	175	8	apparently	apparently	ADV
crl-13035	175	9	did	do	AUX
crl-13035	175	10	not	not	PART
crl-13035	175	11	refer	refer	VERB
crl-13035	175	12	because	because	SCONJ
crl-13035	175	13	they	they	PRON
crl-13035	175	14	did	do	AUX
crl-13035	175	15	not	not	PART
crl-13035	175	16	detect	detect	VERB
crl-13035	175	17	the	the	DET
crl-13035	175	18	faulty	faulty	ADJ
crl-13035	175	19	information	information	NOUN
crl-13035	175	20	.	.	PUNCT
crl-13035	176	1	on	on	ADP
crl-13035	176	2	another	another	DET
crl-13035	176	3	three	three	NUM
crl-13035	176	4	,	,	PUNCT
crl-13035	176	5	they	they	PRON
crl-13035	176	6	detected	detect	VERB
crl-13035	176	7	the	the	DET
crl-13035	176	8	faulty	faulty	ADJ
crl-13035	176	9	information	information	NOUN
crl-13035	176	10	but	but	CCONJ
crl-13035	176	11	did	do	AUX
crl-13035	176	12	not	not	PART
crl-13035	176	13	appear	appear	VERB
crl-13035	176	14	to	to	PART
crl-13035	176	15	know	know	VERB
crl-13035	176	16	how	how	SCONJ
crl-13035	176	17	to	to	PART
crl-13035	176	18	verify	verify	VERB
crl-13035	176	19	it	it	PRON
crl-13035	176	20	.	.	PUNCT
crl-13035	177	1	on	on	ADP
crl-13035	177	2	another	another	DET
crl-13035	177	3	four	four	NUM
crl-13035	177	4	,	,	PUNCT
crl-13035	177	5	where	where	SCONJ
crl-13035	177	6	lacking	lack	VERB
crl-13035	177	7	information	information	NOUN
crl-13035	177	8	rather	rather	ADV
crl-13035	177	9	than	than	ADP
crl-13035	177	10	misinformation	misinformation	NOUN
crl-13035	177	11	was	be	AUX
crl-13035	177	12	the	the	DET
crl-13035	177	13	problem	problem	NOUN
crl-13035	177	14	,	,	PUNCT
crl-13035	177	15	they	they	PRON
crl-13035	177	16	apparently	apparently	ADV
crl-13035	177	17	did	do	AUX
crl-13035	177	18	not	not	PART
crl-13035	177	19	refer	refer	VERB
crl-13035	177	20	because	because	SCONJ
crl-13035	177	21	they	they	PRON
crl-13035	177	22	did	do	AUX
crl-13035	177	23	not	not	PART
crl-13035	177	24	realize	realize	VERB
crl-13035	177	25	that	that	SCONJ
crl-13035	177	26	by	by	ADP
crl-13035	177	27	using	use	VERB
crl-13035	177	28	more	more	ADJ
crl-13035	177	29	in	in	ADP
crl-13035	177	30	-	-	PUNCT
crl-13035	177	31	depth	depth	NOUN
crl-13035	177	32	interview	interview	NOUN
crl-13035	177	33	techniques	technique	NOUN
crl-13035	177	34	they	they	PRON
crl-13035	177	35	could	could	AUX
crl-13035	177	36	have	have	AUX
crl-13035	177	37	obtained	obtain	VERB
crl-13035	177	38	the	the	DET
crl-13035	177	39	key	key	ADJ
crl-13035	177	40	information	information	NOUN
crl-13035	177	41	.	.	PUNCT
crl-13035	178	1	basically	basically	ADV
crl-13035	178	2	,	,	PUNCT
crl-13035	178	3	it	it	PRON
crl-13035	178	4	appeared	appear	VERB
crl-13035	178	5	that	that	SCONJ
crl-13035	178	6	they	they	PRON
crl-13035	178	7	failed	fail	VERB
crl-13035	178	8	reference	reference	NOUN
crl-13035	178	9	interview	interview	NOUN
crl-13035	178	10	i	i	PRON
crl-13035	178	11	393	393	NUM
crl-13035	178	12	to	to	PART
crl-13035	178	13	refer	refer	VERB
crl-13035	178	14	because	because	SCONJ
crl-13035	178	15	(	(	PUNCT
crl-13035	178	16	1	1	X
crl-13035	178	17	)	)	PUNCT
crl-13035	178	18	they	they	PRON
crl-13035	178	19	did	do	AUX
crl-13035	178	20	not	not	PART
crl-13035	178	21	detect	detect	VERB
crl-13035	178	22	the	the	DET
crl-13035	178	23	faulty	faulty	ADJ
crl-13035	178	24	information	information	NOUN
crl-13035	178	25	,	,	PUNCT
crl-13035	178	26	or	or	CCONJ
crl-13035	178	27	(	(	PUNCT
crl-13035	178	28	2	2	X
crl-13035	178	29	)	)	PUNCT
crl-13035	178	30	they	they	PRON
crl-13035	178	31	believed	believe	VERB
crl-13035	178	32	they	they	PRON
crl-13035	178	33	had	have	AUX
crl-13035	178	34	done	do	VERB
crl-13035	178	35	all	all	PRON
crl-13035	178	36	that	that	PRON
crl-13035	178	37	could	could	AUX
crl-13035	178	38	be	be	AUX
crl-13035	178	39	done	do	VERB
crl-13035	178	40	and	and	CCONJ
crl-13035	178	41	that	that	SCONJ
crl-13035	178	42	the	the	DET
crl-13035	178	43	professional	professional	ADJ
crl-13035	178	44	librarian	librarian	NOUN
crl-13035	178	45	could	could	AUX
crl-13035	178	46	not	not	PART
crl-13035	178	47	add	add	VERB
crl-13035	178	48	anything	anything	PRON
crl-13035	178	49	to	to	ADP
crl-13035	178	50	the	the	DET
crl-13035	178	51	answer	answer	NOUN
crl-13035	178	52	.	.	PUNCT
crl-13035	179	1	this	this	PRON
crl-13035	179	2	is	be	AUX
crl-13035	179	3	reinforced	reinforce	VERB
crl-13035	179	4	by	by	ADP
crl-13035	179	5	the	the	DET
crl-13035	179	6	comment	comment	NOUN
crl-13035	179	7	of	of	ADP
crl-13035	179	8	one	one	NUM
crl-13035	179	9	nonprofessional	nonprofessional	ADJ
crl-13035	179	10	as	as	SCONJ
crl-13035	179	11	she	she	PRON
crl-13035	179	12	terminated	terminate	VERB
crl-13035	179	13	the	the	DET
crl-13035	179	14	interview	interview	NOUN
crl-13035	179	15	,	,	PUNCT
crl-13035	179	16	"	"	PUNCT
crl-13035	179	17	'	'	PUNCT
crl-13035	179	18	i	i	PRON
crl-13035	179	19	'm	be	AUX
crl-13035	179	20	sorry	sorry	ADJ
crl-13035	179	21	,	,	PUNCT
crl-13035	179	22	there	there	PRON
crl-13035	179	23	is	be	VERB
crl-13035	179	24	just	just	ADV
crl-13035	179	25	no	no	DET
crl-13035	179	26	,	,	PUNCT
crl-13035	179	27	approach	approach	NOUN
crl-13035	179	28	to	to	ADP
crl-13035	179	29	this	this	DET
crl-13035	179	30	problem	problem	NOUN
crl-13035	179	31	.	.	PUNCT
crl-13035	179	32	"	"	PUNCT
crl-13035	180	1	they	they	PRON
crl-13035	180	2	also	also	ADV
crl-13035	180	3	may	may	AUX
crl-13035	180	4	have	have	AUX
crl-13035	180	5	failed	fail	VERB
crl-13035	180	6	to	to	PART
crl-13035	180	7	refer	refer	VERB
crl-13035	180	8	because	because	SCONJ
crl-13035	180	9	they	they	PRON
crl-13035	180	10	considered	consider	VERB
crl-13035	180	11	the	the	DET
crl-13035	180	12	question	question	NOUN
crl-13035	180	13	unimportant	unimportant	ADJ
crl-13035	180	14	,	,	PUNCT
crl-13035	180	15	because	because	SCONJ
crl-13035	180	16	they	they	PRON
crl-13035	180	17	did	do	AUX
crl-13035	180	18	not	not	PART
crl-13035	180	19	wish	wish	VERB
crl-13035	180	20	to	to	PART
crl-13035	180	21	disturb	disturb	VERB
crl-13035	180	22	the	the	DET
crl-13035	180	23	professional	professional	ADJ
crl-13035	180	24	librarian	librarian	NOUN
crl-13035	180	25	,	,	PUNCT
crl-13035	180	26	or	or	CCONJ
crl-13035	180	27	because	because	SCONJ
crl-13035	180	28	they	they	PRON
crl-13035	180	29	felt	feel	VERB
crl-13035	180	30	too	too	ADV
crl-13035	180	31	many	many	ADJ
crl-13035	180	32	referrals	referral	NOUN
crl-13035	180	33	might	might	AUX
crl-13035	180	34	reflect	reflect	VERB
crl-13035	180	35	on	on	ADP
crl-13035	180	36	their	their	PRON
crl-13035	180	37	capability	capability	NOUN
crl-13035	180	38	.	.	PUNCT
crl-13035	181	1	it	it	PRON
crl-13035	181	2	also	also	ADV
crl-13035	181	3	appeared	appear	VERB
crl-13035	181	4	that	that	SCONJ
crl-13035	181	5	the	the	DET
crl-13035	181	6	nonprofessional	nonprofessional	ADJ
crl-13035	181	7	seldom	seldom	ADV
crl-13035	181	8	referred	refer	VERB
crl-13035	181	9	unless	unless	SCONJ
crl-13035	181	10	the	the	DET
crl-13035	181	11	professional	professional	ADJ
crl-13035	181	12	librarian	librarian	NOUN
crl-13035	181	13	was	be	AUX
crl-13035	181	14	in	in	ADP
crl-13035	181	15	the	the	DET
crl-13035	181	16	vicinity	vicinity	NOUN
crl-13035	181	17	.	.	PUNCT
crl-13035	182	1	in	in	ADP
crl-13035	182	2	both	both	DET
crl-13035	182	3	cases	case	NOUN
crl-13035	182	4	where	where	SCONJ
crl-13035	182	5	nonprofessionals	nonprofessional	NOUN
crl-13035	182	6	made	make	VERB
crl-13035	182	7	successful	successful	ADJ
crl-13035	182	8	referrals	referral	NOUN
crl-13035	182	9	or	or	CCONJ
crl-13035	182	10	consultations	consultation	NOUN
crl-13035	182	11	,	,	PUNCT
crl-13035	182	12	the	the	DET
crl-13035	182	13	individual	individual	NOUN
crl-13035	182	14	referred	refer	VERB
crl-13035	182	15	to	to	ADP
crl-13035	182	16	was	be	AUX
crl-13035	182	17	in	in	ADP
crl-13035	182	18	the	the	DET
crl-13035	182	19	immediate	immediate	ADJ
crl-13035	182	20	vicinity	vicinity	NOUN
crl-13035	182	21	.	.	PUNCT
crl-13035	183	1	professional	professional	ADJ
crl-13035	183	2	referrals	referral	NOUN
crl-13035	183	3	(	(	PUNCT
crl-13035	183	4	two	two	NUM
crl-13035	183	5	referrals	referral	NOUN
crl-13035	183	6	and	and	CCONJ
crl-13035	183	7	one	one	NUM
crl-13035	183	8	consultation	consultation	NOUN
crl-13035	183	9	)	)	PUNCT
crl-13035	183	10	were	be	AUX
crl-13035	183	11	more	more	ADV
crl-13035	183	12	successful	successful	ADJ
crl-13035	183	13	(	(	PUNCT
crl-13035	183	14	67	67	NUM
crl-13035	183	15	percent	percent	NOUN
crl-13035	183	16	)	)	PUNCT
crl-13035	183	17	than	than	ADP
crl-13035	183	18	those	those	PRON
crl-13035	183	19	of	of	ADP
crl-13035	183	20	nonprofessionals	nonprofessional	NOUN
crl-13035	183	21	(	(	PUNCT
crl-13035	183	22	33	33	NUM
crl-13035	183	23	percent	percent	NOUN
crl-13035	183	24	)	)	PUNCT
crl-13035	183	25	.	.	PUNCT
crl-13035	184	1	the	the	DET
crl-13035	184	2	professional	professional	ADJ
crl-13035	184	3	librarians	librarian	NOUN
crl-13035	184	4	,	,	PUNCT
crl-13035	184	5	however	however	ADV
crl-13035	184	6	,	,	PUNCT
crl-13035	184	7	did	do	AUX
crl-13035	184	8	not	not	PART
crl-13035	184	9	consult	consult	VERB
crl-13035	184	10	with	with	ADP
crl-13035	184	11	each	each	DET
crl-13035	184	12	other	other	ADJ
crl-13035	184	13	as	as	ADV
crl-13035	184	14	much	much	ADV
crl-13035	184	15	as	as	SCONJ
crl-13035	184	16	might	might	AUX
crl-13035	184	17	have	have	AUX
crl-13035	184	18	been	be	AUX
crl-13035	184	19	expected	expect	VERB
crl-13035	184	20	.	.	PUNCT
crl-13035	185	1	in	in	ADP
crl-13035	185	2	three	three	NUM
crl-13035	185	3	cases	case	NOUN
crl-13035	185	4	,	,	PUNCT
crl-13035	185	5	the	the	DET
crl-13035	185	6	librarian	librarian	NOUN
crl-13035	185	7	was	be	AUX
crl-13035	185	8	on	on	ADP
crl-13035	185	9	duty	duty	NOUN
crl-13035	185	10	alone	alone	ADV
crl-13035	185	11	(	(	PUNCT
crl-13035	185	12	and	and	CCONJ
crl-13035	185	13	in	in	ADP
crl-13035	185	14	the	the	DET
crl-13035	185	15	others	other	NOUN
crl-13035	185	16	,	,	PUNCT
crl-13035	185	17	the	the	DET
crl-13035	185	18	faulty	faulty	ADJ
crl-13035	185	19	information	information	NOUN
crl-13035	185	20	was	be	AUX
crl-13035	185	21	not	not	PART
crl-13035	185	22	detected	detect	VERB
crl-13035	185	23	)	)	PUNCT
crl-13035	185	24	.	.	PUNCT
crl-13035	186	1	the	the	DET
crl-13035	186	2	success	success	NOUN
crl-13035	186	3	score	score	NOUN
crl-13035	186	4	of	of	ADP
crl-13035	186	5	both	both	DET
crl-13035	186	6	groups	group	NOUN
crl-13035	186	7	undoubtedly	undoubtedly	ADV
crl-13035	186	8	would	would	AUX
crl-13035	186	9	have	have	AUX
crl-13035	186	10	been	be	AUX
crl-13035	186	11	greatly	greatly	ADV
crl-13035	186	12	increased	increase	VERB
crl-13035	186	13	by	by	ADP
crl-13035	186	14	more	more	ADJ
crl-13035	186	15	frequent	frequent	ADJ
crl-13035	186	16	consultation	consultation	NOUN
crl-13035	186	17	.	.	PUNCT
crl-13035	187	1	the	the	DET
crl-13035	187	2	failure	failure	NOUN
crl-13035	187	3	of	of	ADP
crl-13035	187	4	the	the	DET
crl-13035	187	5	referral	referral	NOUN
crl-13035	187	6	and	and	CCONJ
crl-13035	187	7	consultation	consultation	NOUN
crl-13035	187	8	process	process	NOUN
crl-13035	187	9	in	in	ADP
crl-13035	187	10	the	the	DET
crl-13035	187	11	information	information	NOUN
crl-13035	187	12	center	center	NOUN
crl-13035	187	13	setting	set	VERB
crl-13035	187	14	suggests	suggest	VERB
crl-13035	187	15	that	that	SCONJ
crl-13035	187	16	if	if	SCONJ
crl-13035	187	17	communication	communication	NOUN
crl-13035	187	18	problem	problem	NOUN
crl-13035	187	19	questions	question	NOUN
crl-13035	187	20	are	be	AUX
crl-13035	187	21	considered	consider	VERB
crl-13035	187	22	important	important	ADJ
crl-13035	187	23	,	,	PUNCT
crl-13035	187	24	re	re	NOUN
crl-13035	187	25	-	-	NOUN
crl-13035	187	26	evaluation	evaluation	NOUN
crl-13035	187	27	should	should	AUX
crl-13035	187	28	be	be	AUX
crl-13035	187	29	made	make	VERB
crl-13035	187	30	of	of	ADP
crl-13035	187	31	the	the	DET
crl-13035	187	32	information	information	NOUN
crl-13035	187	33	center	center	NOUN
crl-13035	187	34	concept	concept	NOUN
crl-13035	187	35	.	.	PUNCT
crl-13035	188	1	it	it	PRON
crl-13035	188	2	also	also	ADV
crl-13035	188	3	suggests	suggest	VERB
crl-13035	188	4	the	the	DET
crl-13035	188	5	possibility	possibility	NOUN
crl-13035	188	6	that	that	SCONJ
crl-13035	188	7	similar	similar	ADJ
crl-13035	188	8	types	type	NOUN
crl-13035	188	9	and	and	CCONJ
crl-13035	188	10	numbers	number	NOUN
crl-13035	188	11	of	of	ADP
crl-13035	188	12	referral	referral	ADJ
crl-13035	188	13	failures	failure	NOUN
crl-13035	188	14	may	may	AUX
crl-13035	188	15	occur	occur	VERB
crl-13035	188	16	on	on	ADP
crl-13035	188	17	straightforward	straightforward	ADJ
crl-13035	188	18	questions	question	NOUN
crl-13035	188	19	.	.	PUNCT
crl-13035	189	1	conclusions	conclusion	NOUN
crl-13035	189	2	in	in	ADP
crl-13035	189	3	assessing	assess	VERB
crl-13035	189	4	the	the	DET
crl-13035	189	5	results	result	NOUN
crl-13035	189	6	of	of	ADP
crl-13035	189	7	this	this	DET
crl-13035	189	8	study	study	NOUN
crl-13035	189	9	it	it	PRON
crl-13035	189	10	is	be	AUX
crl-13035	189	11	important	important	ADJ
crl-13035	189	12	to	to	PART
crl-13035	189	13	remember	remember	VERB
crl-13035	189	14	that	that	SCONJ
crl-13035	189	15	it	it	PRON
crl-13035	189	16	was	be	AUX
crl-13035	189	17	not	not	PART
crl-13035	189	18	designed	design	VERB
crl-13035	189	19	to	to	PART
crl-13035	189	20	evaluate	evaluate	VERB
crl-13035	189	21	the	the	DET
crl-13035	189	22	potential	potential	NOUN
crl-13035	189	23	of	of	ADP
crl-13035	189	24	reference	reference	NOUN
crl-13035	189	25	personnel	personnel	NOUN
crl-13035	189	26	without	without	ADP
crl-13035	189	27	library	library	NOUN
crl-13035	189	28	394	394	NUM
crl-13035	189	29	i	i	PROPN
crl-13035	189	30	college	college	PROPN
crl-13035	189	31	&	&	CCONJ
crl-13035	189	32	research	research	PROPN
crl-13035	189	33	libraries	library	NOUN
crl-13035	189	34	•	•	ADV
crl-13035	189	35	september	september	PROPN
crl-13035	189	36	1977	1977	NUM
crl-13035	189	37	degrees	degree	NOUN
crl-13035	189	38	.	.	PUNCT
crl-13035	190	1	instead	instead	ADV
crl-13035	190	2	,	,	PUNCT
crl-13035	190	3	it	it	PRON
crl-13035	190	4	was	be	AUX
crl-13035	190	5	designed	design	VERB
crl-13035	190	6	to	to	PART
crl-13035	190	7	compare	compare	VERB
crl-13035	190	8	the	the	DET
crl-13035	190	9	performances	performance	NOUN
crl-13035	190	10	of	of	ADP
crl-13035	190	11	the	the	DET
crl-13035	190	12	two	two	NUM
crl-13035	190	13	groups	group	NOUN
crl-13035	190	14	under	under	ADP
crl-13035	190	15	ordinary	ordinary	ADJ
crl-13035	190	16	day	day	NOUN
crl-13035	190	17	-	-	PUNCT
crl-13035	190	18	to	to	ADP
crl-13035	190	19	-	-	PUNCT
crl-13035	190	20	day	day	NOUN
crl-13035	190	21	conditions	condition	NOUN
crl-13035	190	22	,	,	PUNCT
crl-13035	190	23	"	"	PUNCT
crl-13035	190	24	as	as	SCONJ
crl-13035	190	25	it	it	PRON
crl-13035	190	26	is	be	AUX
crl-13035	190	27	,	,	PUNCT
crl-13035	190	28	"	"	PUNCT
crl-13035	190	29	rather	rather	ADV
crl-13035	190	30	than	than	ADP
crl-13035	190	31	"	"	PUNCT
crl-13035	190	32	as	as	SCONJ
crl-13035	190	33	it	it	PRON
crl-13035	190	34	could	could	AUX
crl-13035	190	35	be	be	AUX
crl-13035	190	36	"	"	PUNCT
crl-13035	190	37	at	at	ADP
crl-13035	190	38	its	its	PRON
crl-13035	190	39	best	good	ADJ
crl-13035	190	40	.	.	PUNCT
crl-13035	191	1	the	the	DET
crl-13035	191	2	results	result	NOUN
crl-13035	191	3	of	of	ADP
crl-13035	191	4	this	this	DET
crl-13035	191	5	study	study	NOUN
crl-13035	191	6	in	in	ADP
crl-13035	191	7	regard	regard	NOUN
crl-13035	191	8	to	to	ADP
crl-13035	191	9	"	"	PUNCT
crl-13035	191	10	indirect	indirect	VERB
crl-13035	191	11	"	"	PUNCT
crl-13035	191	12	questions	question	NOUN
crl-13035	191	13	indicate	indicate	VERB
crl-13035	191	14	that	that	SCONJ
crl-13035	191	15	professionals	professional	NOUN
crl-13035	191	16	performed	perform	VERB
crl-13035	191	17	adequately	adequately	ADV
crl-13035	191	18	on	on	ADP
crl-13035	191	19	both	both	DET
crl-13035	191	20	types	type	NOUN
crl-13035	191	21	of	of	ADP
crl-13035	191	22	"	"	PUNCT
crl-13035	191	23	indirect	indirect	ADJ
crl-13035	191	24	"	"	PUNCT
crl-13035	191	25	questions	question	NOUN
crl-13035	191	26	(	(	PUNCT
crl-13035	191	27	91	91	NUM
crl-13035	191	28	percent	percent	NOUN
crl-13035	191	29	and	and	CCONJ
crl-13035	191	30	90	90	NUM
crl-13035	191	31	percent	percent	NOUN
crl-13035	191	32	)	)	PUNCT
crl-13035	191	33	.	.	PUNCT
crl-13035	192	1	nonprofessionals	nonprofessional	NOUN
crl-13035	192	2	performed	perform	VERB
crl-13035	192	3	adequately	adequately	ADV
crl-13035	192	4	on	on	ADP
crl-13035	192	5	"	"	PUNCT
crl-13035	192	6	broad	broad	ADJ
crl-13035	192	7	subject	subject	NOUN
crl-13035	192	8	"	"	PUNCT
crl-13035	192	9	questions	question	NOUN
crl-13035	192	10	(	(	PUNCT
crl-13035	192	11	73	73	NUM
crl-13035	192	12	percent	percent	NOUN
crl-13035	192	13	)	)	PUNCT
crl-13035	192	14	but	but	CCONJ
crl-13035	192	15	failed	fail	VERB
crl-13035	192	16	to	to	PART
crl-13035	192	17	perform	perform	VERB
crl-13035	192	18	adequately	adequately	ADV
crl-13035	192	19	on	on	ADP
crl-13035	192	20	"	"	PUNCT
crl-13035	192	21	wrong	wrong	ADJ
crl-13035	192	22	type	type	NOUN
crl-13035	192	23	of	of	ADP
crl-13035	192	24	source	source	NOUN
crl-13035	192	25	"	"	PUNCT
crl-13035	192	26	questions	question	NOUN
crl-13035	192	27	(	(	PUNCT
crl-13035	192	28	50	50	NUM
crl-13035	192	29	percent	percent	NOUN
crl-13035	192	30	)	)	PUNCT
crl-13035	192	31	.	.	PUNCT
crl-13035	193	1	in	in	ADP
crl-13035	193	2	regard	regard	NOUN
crl-13035	193	3	to	to	ADP
crl-13035	193	4	"	"	PUNCT
crl-13035	193	5	faulty	faulty	ADJ
crl-13035	193	6	information	information	NOUN
crl-13035	193	7	"	"	PUNCT
crl-13035	193	8	questions	question	NOUN
crl-13035	193	9	(	(	PUNCT
crl-13035	193	10	misspelling	misspelling	NOUN
crl-13035	193	11	and	and	CCONJ
crl-13035	193	12	general	general	ADJ
crl-13035	193	13	faulty	faulty	ADJ
crl-13035	193	14	information	information	NOUN
crl-13035	193	15	)	)	PUNCT
crl-13035	193	16	,	,	PUNCT
crl-13035	193	17	nonprofessionals	nonprofessional	NOUN
crl-13035	193	18	did	do	AUX
crl-13035	193	19	not	not	PART
crl-13035	193	20	perform	perform	VERB
crl-13035	193	21	adequately	adequately	ADV
crl-13035	193	22	(	(	PUNCT
crl-13035	193	23	28	28	NUM
crl-13035	193	24	percent	percent	NOUN
crl-13035	193	25	success	success	NOUN
crl-13035	193	26	with	with	ADP
crl-13035	193	27	referral	referral	NOUN
crl-13035	193	28	or	or	CCONJ
crl-13035	193	29	consultation	consultation	NOUN
crl-13035	193	30	)	)	PUNCT
crl-13035	193	31	.	.	PUNCT
crl-13035	194	1	the	the	DET
crl-13035	194	2	success	success	NOUN
crl-13035	194	3	of	of	ADP
crl-13035	194	4	professional	professional	ADJ
crl-13035	194	5	librarians	librarian	NOUN
crl-13035	194	6	(	(	PUNCT
crl-13035	194	7	67	67	NUM
crl-13035	194	8	percent	percent	NOUN
crl-13035	194	9	with	with	ADP
crl-13035	194	10	referral	referral	NOUN
crl-13035	194	11	or	or	CCONJ
crl-13035	194	12	consultation	consultation	NOUN
crl-13035	194	13	)	)	PUNCT
crl-13035	194	14	,	,	PUNCT
crl-13035	194	15	while	while	SCONJ
crl-13035	194	16	perhaps	perhaps	ADV
crl-13035	194	17	adequate	adequate	ADJ
crl-13035	194	18	,	,	PUNCT
crl-13035	194	19	also	also	ADV
crl-13035	194	20	is	be	AUX
crl-13035	194	21	below	below	ADP
crl-13035	194	22	what	what	PRON
crl-13035	194	23	we	we	PRON
crl-13035	194	24	would	would	AUX
crl-13035	194	25	hope	hope	VERB
crl-13035	194	26	for	for	ADP
crl-13035	194	27	in	in	ADP
crl-13035	194	28	provision	provision	NOUN
crl-13035	194	29	of	of	ADP
crl-13035	194	30	top	top	ADJ
crl-13035	194	31	quality	quality	NOUN
crl-13035	194	32	service	service	NOUN
crl-13035	194	33	.	.	PUNCT
crl-13035	195	1	in	in	ADP
crl-13035	195	2	addition	addition	NOUN
crl-13035	195	3	to	to	ADP
crl-13035	195	4	lack	lack	NOUN
crl-13035	195	5	of	of	ADP
crl-13035	195	6	orientation	orientation	NOUN
crl-13035	195	7	,	,	PUNCT
crl-13035	195	8	the	the	DET
crl-13035	195	9	lower	low	ADJ
crl-13035	195	10	performance	performance	NOUN
crl-13035	195	11	of	of	ADP
crl-13035	195	12	nonprofessionals	nonprofessional	NOUN
crl-13035	195	13	appeared	appear	VERB
crl-13035	195	14	to	to	PART
crl-13035	195	15	be	be	AUX
crl-13035	195	16	primarily	primarily	ADV
crl-13035	195	17	due	due	ADJ
crl-13035	195	18	to	to	ADP
crl-13035	195	19	lesser	less	ADJ
crl-13035	195	20	personal	personal	ADJ
crl-13035	195	21	knowledge	knowledge	NOUN
crl-13035	195	22	of	of	ADP
crl-13035	195	23	the	the	DET
crl-13035	195	24	subject	subject	ADJ
crl-13035	195	25	matter	matter	NOUN
crl-13035	195	26	of	of	ADP
crl-13035	195	27	the	the	DET
crl-13035	195	28	questions	question	NOUN
crl-13035	195	29	(	(	PUNCT
crl-13035	195	30	perhaps	perhaps	ADV
crl-13035	195	31	,	,	PUNCT
crl-13035	195	32	in	in	ADP
crl-13035	195	33	turn	turn	NOUN
crl-13035	195	34	,	,	PUNCT
crl-13035	195	35	due	due	ADP
crl-13035	195	36	to	to	ADP
crl-13035	195	37	lesser	less	ADJ
crl-13035	195	38	education	education	NOUN
crl-13035	195	39	and/	and/	NOUN
crl-13035	195	40	or	or	CCONJ
crl-13035	195	41	experience	experience	NOUN
crl-13035	195	42	)	)	PUNCT
crl-13035	195	43	and	and	CCONJ
crl-13035	195	44	lesser	less	ADJ
crl-13035	195	45	knowledge	knowledge	NOUN
crl-13035	195	46	of	of	ADP
crl-13035	195	47	reference	reference	NOUN
crl-13035	195	48	materials	material	NOUN
crl-13035	195	49	.	.	PUNCT
crl-13035	196	1	professional	professional	ADJ
crl-13035	196	2	failures	failure	NOUN
crl-13035	196	3	appeared	appear	VERB
crl-13035	196	4	to	to	PART
crl-13035	196	5	be	be	AUX
crl-13035	196	6	due	due	ADJ
crl-13035	196	7	,	,	PUNCT
crl-13035	196	8	on	on	ADP
crl-13035	196	9	the	the	DET
crl-13035	196	10	other	other	ADJ
crl-13035	196	11	hand	hand	NOUN
crl-13035	196	12	,	,	PUNCT
crl-13035	196	13	to	to	PART
crl-13035	196	14	reluctance	reluctance	NOUN
crl-13035	196	15	to	to	PART
crl-13035	196	16	attempt	attempt	VERB
crl-13035	196	17	the	the	DET
crl-13035	196	18	question	question	NOUN
crl-13035	196	19	which	which	PRON
crl-13035	196	20	depended	depend	VERB
crl-13035	196	21	primarily	primarily	ADV
crl-13035	196	22	on	on	ADP
crl-13035	196	23	the	the	DET
crl-13035	196	24	difficult	difficult	ADJ
crl-13035	196	25	interview	interview	NOUN
crl-13035	196	26	for	for	ADP
crl-13035	196	27	solution	solution	NOUN
crl-13035	196	28	and	and	CCONJ
crl-13035	196	29	to	to	PART
crl-13035	196	30	lack	lack	VERB
crl-13035	196	31	of	of	ADP
crl-13035	196	32	time	time	NOUN
crl-13035	196	33	to	to	PART
crl-13035	196	34	conduct	conduct	VERB
crl-13035	196	35	proper	proper	ADJ
crl-13035	196	36	interviews	interview	NOUN
crl-13035	196	37	and	and	CCONJ
crl-13035	196	38	examine	examine	VERB
crl-13035	196	39	reference	reference	NOUN
crl-13035	196	40	sources	source	NOUN
crl-13035	196	41	to	to	PART
crl-13035	196	42	obtain	obtain	VERB
crl-13035	196	43	correct	correct	ADJ
crl-13035	196	44	information	information	NOUN
crl-13035	196	45	.	.	PUNCT
crl-13035	197	1	thus	thus	ADV
crl-13035	197	2	one	one	NUM
crl-13035	197	3	effective	effective	ADJ
crl-13035	197	4	program	program	NOUN
crl-13035	197	5	,	,	PUNCT
crl-13035	197	6	in	in	ADP
crl-13035	197	7	terms	term	NOUN
crl-13035	197	8	of	of	ADP
crl-13035	197	9	successful	successful	ADJ
crl-13035	197	10	resolution	resolution	NOUN
crl-13035	197	11	of	of	ADP
crl-13035	197	12	communication	communication	NOUN
crl-13035	197	13	problem	problem	NOUN
crl-13035	197	14	questions	question	NOUN
crl-13035	197	15	,	,	PUNCT
crl-13035	197	16	would	would	AUX
crl-13035	197	17	be	be	AUX
crl-13035	197	18	that	that	SCONJ
crl-13035	197	19	where	where	SCONJ
crl-13035	197	20	interviewing	interviewing	NOUN
crl-13035	197	21	is	be	AUX
crl-13035	197	22	done	do	VERB
crl-13035	197	23	by	by	ADP
crl-13035	197	24	professional	professional	ADJ
crl-13035	197	25	reference	reference	NOUN
crl-13035	197	26	librarians	librarian	NOUN
crl-13035	197	27	who	who	PRON
crl-13035	197	28	then	then	ADV
crl-13035	197	29	refer	refer	VERB
crl-13035	197	30	easier	easy	ADJ
crl-13035	197	31	questions	question	NOUN
crl-13035	197	32	to	to	ADP
crl-13035	197	33	nonprofessional	nonprofessional	ADJ
crl-13035	197	34	assistants	assistant	NOUN
crl-13035	197	35	.	.	PUNCT
crl-13035	198	1	assuming	assume	VERB
crl-13035	198	2	that	that	SCONJ
crl-13035	198	3	departmental	departmental	ADJ
crl-13035	198	4	policy	policy	NOUN
crl-13035	198	5	encouraged	encourage	VERB
crl-13035	198	6	responsibility	responsibility	NOUN
crl-13035	198	7	for	for	ADP
crl-13035	198	8	communication	communication	NOUN
crl-13035	198	9	problem	problem	NOUN
crl-13035	198	10	questions	question	NOUN
crl-13035	198	11	and	and	CCONJ
crl-13035	198	12	that	that	SCONJ
crl-13035	198	13	professionals	professional	NOUN
crl-13035	198	14	were	be	AUX
crl-13035	198	15	properly	properly	ADV
crl-13035	198	16	motivated	motivate	VERB
crl-13035	198	17	and	and	CCONJ
crl-13035	198	18	trained	train	VERB
crl-13035	198	19	to	to	PART
crl-13035	198	20	deal	deal	VERB
crl-13035	198	21	with	with	ADP
crl-13035	198	22	these	these	DET
crl-13035	198	23	questions	question	NOUN
crl-13035	198	24	,	,	PUNCT
crl-13035	198	25	this	this	DET
crl-13035	198	26	type	type	NOUN
crl-13035	198	27	of	of	ADP
crl-13035	198	28	arrangement	arrangement	NOUN
crl-13035	198	29	might	might	AUX
crl-13035	198	30	result	result	VERB
crl-13035	198	31	in	in	ADP
crl-13035	198	32	increased	increase	VERB
crl-13035	198	33	time	time	NOUN
crl-13035	198	34	for	for	ADP
crl-13035	198	35	inter	inter	ADJ
crl-13035	198	36	:	:	PUNCT
crl-13035	198	37	viewing	view	VERB
crl-13035	198	38	and	and	CCONJ
crl-13035	198	39	locating	locate	VERB
crl-13035	198	40	correct	correct	ADJ
crl-13035	198	41	information	information	NOUN
crl-13035	198	42	.	.	PUNCT
crl-13035	199	1	if	if	SCONJ
crl-13035	199	2	this	this	DET
crl-13035	199	3	way	way	NOUN
crl-13035	199	4	is	be	AUX
crl-13035	199	5	not	not	PART
crl-13035	199	6	utilized	utilize	VERB
crl-13035	199	7	,	,	PUNCT
crl-13035	199	8	other	other	ADJ
crl-13035	199	9	ways	way	NOUN
crl-13035	199	10	of	of	ADP
crl-13035	199	11	improving	improve	VERB
crl-13035	199	12	service	service	NOUN
crl-13035	199	13	on	on	ADP
crl-13035	199	14	communication	communication	NOUN
crl-13035	199	15	problem	problem	NOUN
crl-13035	199	16	questions	question	NOUN
crl-13035	199	17	suggested	suggest	VERB
crl-13035	199	18	by	by	ADP
crl-13035	199	19	this	this	DET
crl-13035	199	20	study	study	NOUN
crl-13035	199	21	are	be	AUX
crl-13035	199	22	as	as	SCONJ
crl-13035	199	23	follows	follow	VERB
crl-13035	199	24	:	:	PUNCT
crl-13035	199	25	1	1	X
crl-13035	199	26	.	.	X
crl-13035	199	27	orientation	orientation	NOUN
crl-13035	199	28	and	and	CCONJ
crl-13035	199	29	training	training	NOUN
crl-13035	199	30	in	in	ADP
crl-13035	199	31	handling	handle	VERB
crl-13035	199	32	communication	communication	NOUN
crl-13035	199	33	problem	problem	NOUN
crl-13035	199	34	questions	question	NOUN
crl-13035	199	35	should	should	AUX
crl-13035	199	36	be	be	AUX
crl-13035	199	37	given	give	VERB
crl-13035	199	38	,	,	PUNCT
crl-13035	199	39	including	include	VERB
crl-13035	199	40	training	training	NOUN
crl-13035	199	41	in	in	ADP
crl-13035	199	42	techniques	technique	NOUN
crl-13035	199	43	for	for	ADP
crl-13035	199	44	gaining	gain	VERB
crl-13035	199	45	information	information	NOUN
crl-13035	199	46	in	in	ADP
crl-13035	199	47	the	the	DET
crl-13035	199	48	reference	reference	NOUN
crl-13035	199	49	interview	interview	NOUN
crl-13035	199	50	.	.	PUNCT
crl-13035	200	1	2	2	X
crl-13035	200	2	.	.	X
crl-13035	200	3	personnel	personnel	NOUN
crl-13035	200	4	should	should	AUX
crl-13035	200	5	be	be	AUX
crl-13035	200	6	encouraged	encourage	VERB
crl-13035	200	7	to	to	PART
crl-13035	200	8	develop	develop	VERB
crl-13035	200	9	a	a	DET
crl-13035	200	10	sense	sense	NOUN
crl-13035	200	11	of	of	ADP
crl-13035	200	12	responsibility	responsibility	NOUN
crl-13035	200	13	and	and	CCONJ
crl-13035	200	14	concern	concern	NOUN
crl-13035	200	15	for	for	ADP
crl-13035	200	16	communication	communication	NOUN
crl-13035	200	17	problem	problem	NOUN
crl-13035	200	18	questions	question	NOUN
crl-13035	200	19	and	and	CCONJ
crl-13035	200	20	should	should	AUX
crl-13035	200	21	take	take	VERB
crl-13035	200	22	pride	pride	NOUN
crl-13035	200	23	in	in	ADP
crl-13035	200	24	their	their	PRON
crl-13035	200	25	successful	successful	ADJ
crl-13035	200	26	solution	solution	NOUN
crl-13035	200	27	.	.	PUNCT
crl-13035	201	1	3	3	X
crl-13035	201	2	.	.	X
crl-13035	201	3	in	in	ADP
crl-13035	201	4	-	-	PUNCT
crl-13035	201	5	service	service	NOUN
crl-13035	201	6	education	education	NOUN
crl-13035	201	7	should	should	AUX
crl-13035	201	8	be	be	AUX
crl-13035	201	9	provided	provide	VERB
crl-13035	201	10	and	and	CCONJ
crl-13035	201	11	encouraged	encourage	VERB
crl-13035	201	12	,	,	PUNCT
crl-13035	201	13	aimed	aim	VERB
crl-13035	201	14	at	at	ADP
crl-13035	201	15	increasing	increase	VERB
crl-13035	201	16	subject	subject	ADJ
crl-13035	201	17	knowledge	knowledge	NOUN
crl-13035	201	18	and	and	CCONJ
crl-13035	201	19	knowledge	knowledge	NOUN
crl-13035	201	20	of	of	ADP
crl-13035	201	21	reference	reference	NOUN
crl-13035	201	22	sources	source	NOUN
crl-13035	201	23	.	.	PUNCT
crl-13035	202	1	4	4	X
crl-13035	202	2	.	.	X
crl-13035	202	3	selection	selection	NOUN
crl-13035	202	4	of	of	ADP
crl-13035	202	5	nonprofessional	nonprofessional	ADJ
crl-13035	202	6	personnel	personnel	NOUN
crl-13035	202	7	for	for	ADP
crl-13035	202	8	reference	reference	NOUN
crl-13035	202	9	should	should	AUX
crl-13035	202	10	be	be	AUX
crl-13035	202	11	made	make	VERB
crl-13035	202	12	both	both	PRON
crl-13035	202	13	on	on	ADP
crl-13035	202	14	the	the	DET
crl-13035	202	15	basis	basis	NOUN
crl-13035	202	16	of	of	ADP
crl-13035	202	17	high	high	ADJ
crl-13035	202	18	educational	educational	ADJ
crl-13035	202	19	level	level	NOUN
crl-13035	202	20	and	and	CCONJ
crl-13035	202	21	library	library	NOUN
crl-13035	202	22	science	science	NOUN
crl-13035	202	23	courses	course	NOUN
crl-13035	202	24	.	.	PUNCT
crl-13035	203	1	in	in	ADP
crl-13035	203	2	regard	regard	NOUN
crl-13035	203	3	to	to	ADP
crl-13035	203	4	referral	referral	NOUN
crl-13035	203	5	and	and	CCONJ
crl-13035	203	6	consultation	consultation	NOUN
crl-13035	203	7	,	,	PUNCT
crl-13035	203	8	this	this	DET
crl-13035	203	9	study	study	NOUN
crl-13035	203	10	suggests	suggest	VERB
crl-13035	203	11	the	the	DET
crl-13035	203	12	following	following	NOUN
crl-13035	203	13	:	:	PUNCT
crl-13035	203	14	1	1	X
crl-13035	203	15	.	.	X
crl-13035	203	16	professional	professional	ADJ
crl-13035	203	17	personnel	personnel	NOUN
crl-13035	203	18	should	should	AUX
crl-13035	203	19	be	be	AUX
crl-13035	203	20	available	available	ADJ
crl-13035	203	21	in	in	ADP
crl-13035	203	22	the	the	DET
crl-13035	203	23	immediate	immediate	ADJ
crl-13035	203	24	area	area	NOUN
crl-13035	203	25	at	at	ADP
crl-13035	203	26	times	time	NOUN
crl-13035	203	27	that	that	SCONJ
crl-13035	203	28	reference	reference	NOUN
crl-13035	203	29	service	service	NOUN
crl-13035	203	30	is	be	AUX
crl-13035	203	31	provided	provide	VERB
crl-13035	203	32	.	.	PUNCT
crl-13035	204	1	2	2	X
crl-13035	204	2	.	.	X
crl-13035	204	3	referral	referral	NOUN
crl-13035	204	4	and	and	CCONJ
crl-13035	204	5	answering	answering	NOUN
crl-13035	204	6	of	of	ADP
crl-13035	204	7	questions	question	NOUN
crl-13035	204	8	by	by	ADP
crl-13035	204	9	phone	phone	NOUN
crl-13035	204	10	should	should	AUX
crl-13035	204	11	be	be	AUX
crl-13035	204	12	avoided	avoid	VERB
crl-13035	204	13	.	.	PUNCT
crl-13035	205	1	in	in	ADP
crl-13035	205	2	cases	case	NOUN
crl-13035	205	3	where	where	SCONJ
crl-13035	205	4	this	this	PRON
crl-13035	205	5	is	be	AUX
crl-13035	205	6	necessary	necessary	ADJ
crl-13035	205	7	the	the	DET
crl-13035	205	8	nonprofessional	nonprofessional	ADJ
crl-13035	205	9	should	should	AUX
crl-13035	205	10	not	not	PART
crl-13035	205	11	transmit	transmit	VERB
crl-13035	205	12	the	the	DET
crl-13035	205	13	patron	patron	NOUN
crl-13035	205	14	's	's	PART
crl-13035	205	15	information	information	NOUN
crl-13035	205	16	but	but	CCONJ
crl-13035	205	17	should	should	AUX
crl-13035	205	18	allow	allow	VERB
crl-13035	205	19	the	the	DET
crl-13035	205	20	professional	professional	NOUN
crl-13035	205	21	to	to	PART
crl-13035	205	22	reconduct	reconduct	VERB
crl-13035	205	23	the	the	DET
crl-13035	205	24	interview	interview	NOUN
crl-13035	205	25	·	·	PUNCT
crl-13035	205	26	over	over	ADP
crl-13035	205	27	the	the	DET
crl-13035	205	28	phone	phone	NOUN
crl-13035	205	29	.	.	PUNCT
crl-13035	206	1	3	3	X
crl-13035	206	2	.	.	X
crl-13035	206	3	the	the	DET
crl-13035	206	4	person	person	NOUN
crl-13035	206	5	to	to	PART
crl-13035	206	6	whom	whom	PRON
crl-13035	206	7	the	the	DET
crl-13035	206	8	question	question	NOUN
crl-13035	206	9	is	be	AUX
crl-13035	206	10	referred	refer	VERB
crl-13035	206	11	should	should	AUX
crl-13035	206	12	reconduct	reconduct	VERB
crl-13035	206	13	the	the	DET
crl-13035	206	14	interview	interview	NOUN
crl-13035	206	15	,	,	PUNCT
crl-13035	206	16	though	though	SCONJ
crl-13035	206	17	taking	take	VERB
crl-13035	206	18	pains	pain	NOUN
crl-13035	206	19	to	to	PART
crl-13035	206	20	be	be	AUX
crl-13035	206	21	brief	brief	ADJ
crl-13035	206	22	and	and	CCONJ
crl-13035	206	23	tactful	tactful	ADJ
crl-13035	206	24	.	.	PUNCT
crl-13035	207	1	4	4	X
crl-13035	207	2	.	.	X
crl-13035	207	3	a	a	DET
crl-13035	207	4	policy	policy	NOUN
crl-13035	207	5	should	should	AUX
crl-13035	207	6	be	be	AUX
crl-13035	207	7	established	establish	VERB
crl-13035	207	8	to	to	ADP
crl-13035	207	9	j	j	PROPN
crl-13035	207	10	refer	refer	VERB
crl-13035	207	11	all	all	DET
crl-13035	207	12	questions	question	NOUN
crl-13035	207	13	for	for	ADP
crl-13035	207	14	which	which	PRON
crl-13035	207	15	answers	answer	NOUN
crl-13035	207	16	can	can	AUX
crl-13035	207	17	not	not	PART
crl-13035	207	18	be	be	AUX
crl-13035	207	19	found	find	VERB
crl-13035	207	20	or	or	CCONJ
crl-13035	207	21	for	for	ADP
crl-13035	207	22	which	which	PRON
crl-13035	207	23	no	no	DET
crl-13035	207	24	approach	approach	NOUN
crl-13035	207	25	to	to	ADP
crl-13035	207	26	the	the	DET
crl-13035	207	27	problem	problem	NOUN
crl-13035	207	28	can	can	AUX
crl-13035	207	29	be	be	AUX
crl-13035	207	30	discovered	discover	VERB
crl-13035	207	31	.	.	PUNCT
crl-13035	208	1	5	5	X
crl-13035	208	2	.	.	X
crl-13035	208	3	personnel	personnel	NOUN
crl-13035	208	4	should	should	AUX
crl-13035	208	5	avoid	avoid	VERB
crl-13035	208	6	judging	judge	VERB
crl-13035	208	7	the	the	DET
crl-13035	208	8	boundaries	boundary	NOUN
crl-13035	208	9	of	of	ADP
crl-13035	208	10	others	other	NOUN
crl-13035	208	11	'	'	PART
crl-13035	208	12	knowledge	knowledge	NOUN
crl-13035	208	13	by	by	ADP
crl-13035	208	14	their	their	PRON
crl-13035	208	15	own	own	ADJ
crl-13035	208	16	boundaries	boundary	NOUN
crl-13035	208	17	.	.	PUNCT
crl-13035	209	1	thus	thus	ADV
crl-13035	209	2	,	,	PUNCT
crl-13035	209	3	instead	instead	ADV
crl-13035	209	4	of	of	ADP
crl-13035	209	5	concluding	conclude	VERB
crl-13035	209	6	''	''	PUNCT
crl-13035	209	7	there	there	PRON
crl-13035	209	8	is	be	VERB
crl-13035	209	9	just	just	ADV
crl-13035	209	10	no	no	DET
crl-13035	209	11	approach	approach	NOUN
crl-13035	209	12	to	to	ADP
crl-13035	209	13	this	this	DET
crl-13035	209	14	problem	problem	NOUN
crl-13035	209	15	,	,	PUNCT
crl-13035	209	16	"	"	PUNCT
crl-13035	209	17	the	the	DET
crl-13035	209	18	conclusion	conclusion	NOUN
crl-13035	209	19	should	should	AUX
crl-13035	209	20	be	be	AUX
crl-13035	209	21	"	"	PUNCT
crl-13035	209	22	i	i	PRON
crl-13035	209	23	can	can	AUX
crl-13035	209	24	think	think	VERB
crl-13035	209	25	reference	reference	NOUN
crl-13035	209	26	interview	interview	NOUN
crl-13035	209	27	i	i	PRON
crl-13035	209	28	395	395	NUM
crl-13035	209	29	of	of	ADP
crl-13035	209	30	no	no	DET
crl-13035	209	31	approach	approach	NOUN
crl-13035	209	32	to	to	ADP
crl-13035	209	33	this	this	DET
crl-13035	209	34	problem	problem	NOUN
crl-13035	209	35	,	,	PUNCT
crl-13035	209	36	but	but	CCONJ
crl-13035	209	37	it	it	PRON
crl-13035	209	38	is	be	AUX
crl-13035	209	39	possible	possible	ADJ
crl-13035	209	40	someone	someone	PRON
crl-13035	209	41	else	else	ADV
crl-13035	209	42	could	could	AUX
crl-13035	209	43	.	.	PUNCT
crl-13035	209	44	"	"	PUNCT
crl-13035	210	1	6	6	NUM
crl-13035	210	2	.	.	PUNCT
crl-13035	210	3	frequent	frequent	ADJ
crl-13035	210	4	referrals	referral	NOUN
crl-13035	210	5	should	should	AUX
crl-13035	210	6	be	be	AUX
crl-13035	210	7	encouraged	encourage	VERB
crl-13035	210	8	and	and	CCONJ
crl-13035	210	9	rewarded	reward	VERB
crl-13035	210	10	as	as	ADP
crl-13035	210	11	resulting	result	VERB
crl-13035	210	12	from	from	ADP
crl-13035	210	13	high	high	ADJ
crl-13035	210	14	standards	standard	NOUN
crl-13035	210	15	and	and	CCONJ
crl-13035	210	16	concern	concern	NOUN
crl-13035	210	17	with	with	ADP
crl-13035	210	18	good	good	ADJ
crl-13035	210	19	service	service	NOUN
crl-13035	210	20	.	.	PUNCT
crl-13035	211	1	the	the	DET
crl-13035	211	2	attitude	attitude	NOUN
crl-13035	211	3	should	should	AUX
crl-13035	211	4	be	be	AUX
crl-13035	211	5	discouraged	discourage	VERB
crl-13035	211	6	that	that	SCONJ
crl-13035	211	7	referrals	referral	NOUN
crl-13035	211	8	are	be	AUX
crl-13035	211	9	an	an	DET
crl-13035	211	10	annoyance	annoyance	NOUN
crl-13035	211	11	and	and	CCONJ
crl-13035	211	12	reflect	reflect	VERB
crl-13035	211	13	lac~	lac~	NOUN
crl-13035	211	14	of	of	ADP
crl-13035	211	15	competency	competency	NOUN
crl-13035	211	16	and	and	CCONJ
crl-13035	211	17	failure	failure	NOUN
crl-13035	211	18	.	.	PUNCT
crl-13035	212	1	references	reference	NOUN
crl-13035	212	2	1	1	NUM
crl-13035	212	3	.	.	PUNCT
crl-13035	212	4	marjorie	marjorie	PROPN
crl-13035	212	5	murfin	murfin	PROPN
crl-13035	212	6	,	,	PUNCT
crl-13035	212	7	"	"	PUNCT
crl-13035	212	8	a	a	DET
crl-13035	212	9	study	study	NOUN
crl-13035	212	10	of	of	ADP
crl-13035	212	11	the	the	DET
crl-13035	212	12	reference	reference	NOUN
crl-13035	212	13	process	process	NOUN
crl-13035	212	14	in	in	ADP
crl-13035	212	15	a	a	DET
crl-13035	212	16	university	university	NOUN
crl-13035	212	17	library	library	NOUN
crl-13035	212	18	,	,	PUNCT
crl-13035	212	19	"	"	PUNCT
crl-13035	212	20	(	(	PUNCT
crl-13035	212	21	master	master	NOUN
crl-13035	212	22	's	's	PART
crl-13035	212	23	thesis	thesis	NOUN
crl-13035	212	24	,	,	PUNCT
crl-13035	212	25	kent	kent	PROPN
crl-13035	212	26	state	state	PROPN
crl-13035	212	27	university	university	PROPN
crl-13035	212	28	,	,	PUNCT
crl-13035	212	29	1970	1970	NUM
crl-13035	212	30	)	)	PUNCT
crl-13035	212	31	,	,	PUNCT
crl-13035	212	32	p.177	p.177	NOUN
crl-13035	212	33	-	-	SYM
crl-13035	212	34	78	78	NUM
crl-13035	212	35	,	,	PUNCT
crl-13035	212	36	p.194	p.194	ADJ
crl-13035	212	37	.	.	NOUN
crl-13035	212	38	2	2	NUM
crl-13035	212	39	.	.	X
crl-13035	212	40	murfin	murfin	NOUN
crl-13035	212	41	,	,	PUNCT
crl-13035	212	42	"	"	PUNCT
crl-13035	212	43	a	a	DET
crl-13035	212	44	study	study	NOUN
crl-13035	212	45	of	of	ADP
crl-13035	212	46	the	the	DET
crl-13035	212	47	reference	reference	NOUN
crl-13035	212	48	process	process	NOUN
crl-13035	212	49	,	,	PUNCT
crl-13035	212	50	"	"	PUNCT
crl-13035	212	51	p.7l	p.7l	PRON
crl-13035	212	52	.	.	PUNCT
crl-13035	213	1	3	3	X
crl-13035	213	2	.	.	X
crl-13035	213	3	dorothy	dorothy	PROPN
crl-13035	213	4	cole	cole	PROPN
crl-13035	213	5	,	,	PUNCT
crl-13035	213	6	''	''	PUNCT
crl-13035	213	7	some	some	DET
crl-13035	213	8	characteristics	characteristic	NOUN
crl-13035	213	9	of	of	ADP
crl-13035	213	10	reference	reference	NOUN
crl-13035	213	11	work	work	NOUN
crl-13035	213	12	,	,	PUNCT
crl-13035	213	13	"	"	PUNCT
crl-13035	213	14	college	college	NOUN
crl-13035	213	15	&	&	CCONJ
crl-13035	213	16	research	research	PROPN
crl-13035	213	17	libraries	library	NOUN
crl-13035	213	18	7:49	7:49	NUM
crl-13035	213	19	(	(	PUNCT
crl-13035	213	20	jan	jan	PROPN
crl-13035	213	21	.	.	PROPN
crl-13035	213	22	1946	1946	NUM
crl-13035	213	23	)	)	PUNCT
crl-13035	213	24	.	.	PUNCT
crl-13035	214	1	4	4	X
crl-13035	214	2	.	.	X
crl-13035	214	3	dorman	dorman	PROPN
crl-13035	214	4	smith	smith	PROPN
crl-13035	214	5	,	,	PUNCT
crl-13035	214	6	"	"	PUNCT
crl-13035	214	7	a	a	DET
crl-13035	214	8	matter	matter	NOUN
crl-13035	214	9	of	of	ADP
crl-13035	214	10	confidence	confidence	NOUN
crl-13035	214	11	,	,	PUNCT
crl-13035	214	12	"	"	PUNCT
crl-13035	214	13	library	library	NOUN
crl-13035	214	14	journal	journal	NOUN
crl-13035	214	15	97:1239	97:1239	NUM
crl-13035	214	16	-	-	SYM
crl-13035	214	17	40	40	NUM
crl-13035	214	18	(	(	PUNCT
crl-13035	214	19	april	april	PROPN
crl-13035	214	20	1972	1972	NUM
crl-13035	214	21	)	)	PUNCT
crl-13035	214	22	.	.	PUNCT
crl-13035	215	1	5	5	X
crl-13035	215	2	.	.	X
crl-13035	215	3	charles	charles	PROPN
crl-13035	215	4	bunge	bunge	PROPN
crl-13035	215	5	,	,	PUNCT
crl-13035	215	6	professional	professional	ADJ
crl-13035	215	7	education	education	NOUN
crl-13035	215	8	and	and	CCONJ
crl-13035	215	9	reference	reference	NOUN
crl-13035	215	10	efficiency	efficiency	NOUN
crl-13035	215	11	(	(	PUNCT
crl-13035	215	12	springfield	springfield	PROPN
crl-13035	215	13	,	,	PUNCT
crl-13035	215	14	ill	ill	PROPN
crl-13035	215	15	.	.	PUNCT
crl-13035	215	16	:	:	PUNCT
crl-13035	216	1	illinois	illinois	PROPN
crl-13035	216	2	state	state	PROPN
crl-13035	216	3	library	library	PROPN
crl-13035	216	4	,	,	PUNCT
crl-13035	216	5	1967	1967	NUM
crl-13035	216	6	)	)	PUNCT
crl-13035	216	7	.	.	PUNCT
crl-13035	217	1	6	6	X
crl-13035	217	2	.	.	X
crl-13035	217	3	joseph	joseph	PROPN
crl-13035	217	4	wheeler	wheeler	PROPN
crl-13035	217	5	and	and	CCONJ
crl-13035	217	6	herbert	herbert	PROPN
crl-13035	217	7	goldhor	goldhor	PROPN
crl-13035	217	8	,	,	PUNCT
crl-13035	217	9	practical	practical	ADJ
crl-13035	217	10	administration	administration	NOUN
crl-13035	217	11	of	of	ADP
crl-13035	217	12	public	public	ADJ
crl-13035	217	13	libraries	library	NOUN
crl-13035	217	14	(	(	PUNCT
crl-13035	217	15	new	new	PROPN
crl-13035	217	16	york	york	PROPN
crl-13035	217	17	:	:	PUNCT
crl-13035	217	18	harper	harper	NOUN
crl-13035	217	19	and	and	CCONJ
crl-13035	217	20	row	row	NOUN
crl-13035	217	21	,	,	PUNCT
crl-13035	217	22	1962	1962	NUM
crl-13035	217	23	)	)	PUNCT
crl-13035	217	24	,	,	PUNCT
crl-13035	217	25	p.	p.	NOUN
crl-13035	217	26	324	324	NUM
crl-13035	217	27	.	.	PUNCT
crl-13035	218	1	7	7	X
crl-13035	218	2	.	.	X
crl-13035	218	3	edward	edward	NOUN
crl-13035	218	4	]	]	PUNCT
crl-13035	218	5	estes	este	NOUN
crl-13035	218	6	and	and	CCONJ
crl-13035	218	7	\v	\v	PROPN
crl-13035	218	8	.	.	PUNCT
crl-13035	219	1	david	david	PROPN
crl-13035	219	2	laird	laird	PROPN
crl-13035	219	3	,	,	PUNCT
crl-13035	219	4	"	"	PUNCT
crl-13035	219	5	a	a	DET
crl-13035	219	6	time	time	NOUN
crl-13035	219	7	study	study	NOUN
crl-13035	219	8	of	of	ADP
crl-13035	219	9	general	general	ADJ
crl-13035	219	10	reference	reference	NOUN
crl-13035	219	11	work	work	NOUN
crl-13035	219	12	in	in	ADP
crl-13035	219	13	a	a	DET
crl-13035	219	14	university	university	NOUN
crl-13035	219	15	library	library	NOUN
crl-13035	219	16	,	,	PUNCT
crl-13035	219	17	"	"	PUNCT
crl-13035	219	18	research	research	NOUN
crl-13035	219	19	in	in	ADP
crl-13035	219	20	librarianship	librarianship	NOUN
crl-13035	219	21	2:16	2:16	NUM
crl-13035	219	22	(	(	PUNCT
crl-13035	219	23	jan	jan	PROPN
crl-13035	219	24	.	.	PROPN
crl-13035	219	25	1968	1968	NUM
crl-13035	219	26	)	)	PUNCT
crl-13035	219	27	.	.	PUNCT
crl-13035	220	1	8	8	X
crl-13035	220	2	.	.	PUNCT
crl-13035	220	3	robert	robert	PROPN
crl-13035	220	4	balay	balay	PROPN
crl-13035	220	5	and	and	CCONJ
crl-13035	220	6	christine	christine	PROPN
crl-13035	220	7	andrew	andrew	PROPN
crl-13035	220	8	,	,	PUNCT
crl-13035	220	9	"	"	PUNCT
crl-13035	220	10	use	use	NOUN
crl-13035	220	11	of	of	ADP
crl-13035	220	12	the	the	DET
crl-13035	220	13	reference	reference	NOUN
crl-13035	220	14	service	service	NOUN
crl-13035	220	15	in	in	ADP
crl-13035	220	16	a	a	DET
crl-13035	220	17	large	large	ADJ
crl-13035	220	18	academic	academic	ADJ
crl-13035	220	19	library	library	NOUN
crl-13035	220	20	,	,	PUNCT
crl-13035	220	21	"	"	PUNCT
crl-13035	220	22	college	college	NOUN
crl-13035	220	23	&	&	CCONJ
crl-13035	220	24	research	research	PROPN
crl-13035	220	25	libraries	library	NOUN
crl-13035	220	26	36:25	36:25	NUM
crl-13035	220	27	(	(	PUNCT
crl-13035	220	28	jan	jan	PROPN
crl-13035	220	29	.	.	PROPN
crl-13035	220	30	1975	1975	NUM
crl-13035	220	31	)	)	PUNCT
crl-13035	220	32	.	.	PUNCT
crl-13035	221	1	9	9	X
crl-13035	221	2	.	.	X
crl-13035	221	3	bunge	bunge	NOUN
crl-13035	221	4	,	,	PUNCT
crl-13035	221	5	professional	professional	ADJ
crl-13035	221	6	education	education	NOUN
crl-13035	221	7	and	and	CCONJ
crl-13035	221	8	reference	reference	NOUN
crl-13035	221	9	efficiency	efficiency	NOUN
crl-13035	221	10	,	,	PUNCT
crl-13035	221	11	p.61	p.61	NOUN
crl-13035	221	12	.	.	PROPN
crl-13035	221	13	10	10	NUM
crl-13035	221	14	.	.	PUNCT
crl-13035	222	1	laura	laura	PROPN
crl-13035	222	2	boyer	boyer	PROPN
crl-13035	222	3	and	and	CCONJ
crl-13035	222	4	william	william	PROPN
crl-13035	222	5	theimer	theimer	PROPN
crl-13035	222	6	,	,	PUNCT
crl-13035	222	7	jr	jr	PROPN
crl-13035	222	8	.	.	PROPN
crl-13035	222	9	,	,	PUNCT
crl-13035	222	10	"	"	PUNCT
crl-13035	222	11	the	the	DET
crl-13035	222	12	use	use	NOUN
crl-13035	222	13	and	and	CCONJ
crl-13035	222	14	training	training	NOUN
crl-13035	222	15	of	of	ADP
crl-13035	222	16	nonprofessional	nonprofessional	ADJ
crl-13035	222	17	personnel	personnel	NOUN
crl-13035	222	18	at	at	ADP
crl-13035	222	19	reference	reference	NOUN
crl-13035	222	20	desks	desk	NOUN
crl-13035	222	21	in	in	ADP
crl-13035	222	22	selected	select	VERB
crl-13035	222	23	college	college	NOUN
crl-13035	222	24	and	and	CCONJ
crl-13035	222	25	university	university	NOUN
crl-13035	222	26	libraries	library	NOUN
crl-13035	222	27	,	,	PUNCT
crl-13035	222	28	"	"	PUNCT
crl-13035	222	29	college	college	NOUN
crl-13035	222	30	&	&	CCONJ
crl-13035	222	31	research	research	PROPN
crl-13035	222	32	libraries	library	NOUN
crl-13035	222	33	36:19	36:19	NUM
crl-13035	222	34	(	(	PUNCT
crl-13035	222	35	may	may	PROPN
crl-13035	222	36	1975	1975	NUM
crl-13035	222	37	)	)	PUNCT
crl-13035	222	38	.	.	PUNCT
crl-13035	223	1	11	11	NUM
crl-13035	223	2	.	.	X
crl-13035	223	3	murfin	murfin	NOUN
crl-13035	223	4	,	,	PUNCT
crl-13035	223	5	"	"	PUNCT
crl-13035	223	6	a	a	DET
crl-13035	223	7	study	study	NOUN
crl-13035	223	8	of	of	ADP
crl-13035	223	9	the	the	DET
crl-13035	223	10	reference	reference	NOUN
crl-13035	223	11	process	process	NOUN
crl-13035	223	12	,	,	PUNCT
crl-13035	223	13	"	"	PUNCT
crl-13035	223	14	p.76	p.76	PROPN
crl-13035	223	15	.	.	PROPN
crl-13035	223	16	12	12	NUM
crl-13035	223	17	.	.	PUNCT
crl-13035	224	1	smith	smith	PROPN
crl-13035	224	2	,	,	PUNCT
crl-13035	224	3	"	"	PUNCT
crl-13035	224	4	a	a	DET
crl-13035	224	5	matter	matter	NOUN
crl-13035	224	6	of	of	ADP
crl-13035	224	7	confidence	confidence	NOUN
crl-13035	224	8	,	,	PUNCT
crl-13035	224	9	"	"	PUNCT
crl-13035	224	10	p.123940	p.123940	NOUN
crl-13035	224	11	.	.	PUNCT