id	sid	tid	token	lemma	pos
crl-14452	1	1	college	college	NOUN
crl-14452	1	2	and	and	CCONJ
crl-14452	1	3	research	research	NOUN
crl-14452	1	4	libraries	library	NOUN
crl-14452	1	5	unobtrusive	unobtrusive	ADJ
crl-14452	1	6	studies	study	NOUN
crl-14452	1	7	and	and	CCONJ
crl-14452	1	8	the	the	DET
crl-14452	1	9	quality	quality	NOUN
crl-14452	1	10	of	of	ADP
crl-14452	1	11	academic	academic	ADJ
crl-14452	1	12	library	library	NOUN
crl-14452	1	13	reference	reference	NOUN
crl-14452	1	14	services	service	NOUN
crl-14452	1	15	jo	jo	PROPN
crl-14452	1	16	bell	bell	PROPN
crl-14452	1	17	whitlatch	whitlatch	NOUN
crl-14452	1	18	this	this	DET
crl-14452	1	19	article	article	NOUN
crl-14452	1	20	uses	use	VERB
crl-14452	1	21	empirical	empirical	ADJ
crl-14452	1	22	data	datum	NOUN
crl-14452	1	23	from	from	ADP
crl-14452	1	24	a	a	DET
crl-14452	1	25	recent	recent	ADJ
crl-14452	1	26	obtrusive	obtrusive	ADJ
crl-14452	1	27	study	study	NOUN
crl-14452	1	28	of	of	ADP
crl-14452	1	29	reference	reference	NOUN
crl-14452	1	30	performance	performance	NOUN
crl-14452	1	31	to	to	PART
crl-14452	1	32	explore	explore	VERB
crl-14452	1	33	content	content	NOUN
crl-14452	1	34	validity	validity	NOUN
crl-14452	1	35	and	and	CCONJ
crl-14452	1	36	assumptions	assumption	NOUN
crl-14452	1	37	regarding	regard	VERB
crl-14452	1	38	unobtrusive	unobtrusive	ADJ
crl-14452	1	39	studies	study	NOUN
crl-14452	1	40	.	.	PUNCT
crl-14452	2	1	data	datum	NOUN
crl-14452	2	2	collected	collect	VERB
crl-14452	2	3	by	by	ADP
crl-14452	2	4	the	the	DET
crl-14452	2	5	author	author	NOUN
crl-14452	2	6	support	support	VERB
crl-14452	2	7	the	the	DET
crl-14452	2	8	contention	contention	NOUN
crl-14452	2	9	that	that	SCONJ
crl-14452	2	10	improvements	improvement	NOUN
crl-14452	2	11	are	be	AUX
crl-14452	2	12	highly	highly	ADV
crl-14452	2	13	desirable	desirable	ADJ
crl-14452	2	14	before	before	ADP
crl-14452	2	15	conducting	conduct	VERB
crl-14452	2	16	more	more	ADV
crl-14452	2	17	unobtrusive	unobtrusive	ADJ
crl-14452	2	18	studies	study	NOUN
crl-14452	2	19	of	of	ADP
crl-14452	2	20	reference	reference	NOUN
crl-14452	2	21	service	service	NOUN
crl-14452	2	22	.	.	PUNCT
crl-14452	3	1	the	the	DET
crl-14452	3	2	two	two	NUM
crl-14452	3	3	most	most	ADV
crl-14452	3	4	important	important	ADJ
crl-14452	3	5	changes	change	NOUN
crl-14452	3	6	concern	concern	NOUN
crl-14452	3	7	the	the	DET
crl-14452	3	8	development	development	NOUN
crl-14452	3	9	of	of	ADP
crl-14452	3	10	test	test	NOUN
crl-14452	3	11	questions	question	NOUN
crl-14452	3	12	representing	represent	VERB
crl-14452	3	13	all	all	DET
crl-14452	3	14	types	type	NOUN
crl-14452	3	15	of	of	ADP
crl-14452	3	16	queries	query	NOUN
crl-14452	3	17	and	and	CCONJ
crl-14452	3	18	supplementing	supplement	VERB
crl-14452	3	19	the	the	DET
crl-14452	3	20	correct	correct	ADJ
crl-14452	3	21	fill	fill	NOUN
crl-14452	3	22	rate	rate	NOUN
crl-14452	3	23	with	with	ADP
crl-14452	3	24	other	other	ADJ
crl-14452	3	25	measures	measure	NOUN
crl-14452	3	26	of	of	ADP
crl-14452	3	27	reference	reference	NOUN
crl-14452	3	28	performance	performance	NOUN
crl-14452	3	29	.	.	PUNCT
crl-14452	4	1	uring	ure	VERB
crl-14452	4	2	the	the	DET
crl-14452	4	3	past	past	ADJ
crl-14452	4	4	two	two	NUM
crl-14452	4	5	decades	decade	NOUN
crl-14452	4	6	,	,	PUNCT
crl-14452	4	7	the	the	DET
crl-14452	4	8	most	most	ADV
crl-14452	4	9	notable	notable	ADJ
crl-14452	4	10	advance	advance	NOUN
crl-14452	4	11	in	in	ADP
crl-14452	4	12	reference	reference	NOUN
crl-14452	4	13	services	service	NOUN
crl-14452	4	14	evaluation	evaluation	NOUN
crl-14452	4	15	has	have	AUX
crl-14452	4	16	been	be	AUX
crl-14452	4	17	the	the	DET
crl-14452	4	18	increased	increase	VERB
crl-14452	4	19	use	use	NOUN
crl-14452	4	20	of	of	ADP
crl-14452	4	21	unobtrusive	unobtrusive	ADJ
crl-14452	4	22	observation	observation	NOUN
crl-14452	4	23	methodology	methodology	NOUN
crl-14452	4	24	.	.	PUNCT
crl-14452	5	1	researchers	researcher	NOUN
crl-14452	5	2	have	have	AUX
crl-14452	5	3	come	come	VERB
crl-14452	5	4	to	to	PART
crl-14452	5	5	accept	accept	VERB
crl-14452	5	6	unobtrusive	unobtrusive	ADJ
crl-14452	5	7	studies	study	NOUN
crl-14452	5	8	as	as	ADP
crl-14452	5	9	a	a	DET
crl-14452	5	10	valuable	valuable	ADJ
crl-14452	5	11	tool	tool	NOUN
crl-14452	5	12	for	for	ADP
crl-14452	5	13	the	the	DET
crl-14452	5	14	evaluation	evaluation	NOUN
crl-14452	5	15	of	of	ADP
crl-14452	5	16	reference	reference	NOUN
crl-14452	5	17	services	service	NOUN
crl-14452	5	18	.	.	PUNCT
crl-14452	6	1	reference	reference	NOUN
crl-14452	6	2	librarians	librarian	NOUN
crl-14452	6	3	and	and	CCONJ
crl-14452	6	4	library	library	NOUN
crl-14452	6	5	managers	manager	NOUN
crl-14452	6	6	,	,	PUNCT
crl-14452	6	7	however	however	ADV
crl-14452	6	8	,	,	PUNCT
crl-14452	6	9	do	do	AUX
crl-14452	6	10	not	not	PART
crl-14452	6	11	appear	appear	VERB
crl-14452	6	12	to	to	PART
crl-14452	6	13	have	have	AUX
crl-14452	6	14	integrated	integrate	VERB
crl-14452	6	15	the	the	DET
crl-14452	6	16	findings	finding	NOUN
crl-14452	6	17	from	from	ADP
crl-14452	6	18	these	these	DET
crl-14452	6	19	unobtrusive	unobtrusive	ADJ
crl-14452	6	20	studies	study	NOUN
crl-14452	6	21	into	into	ADP
crl-14452	6	22	reference	reference	NOUN
crl-14452	6	23	services	service	NOUN
crl-14452	6	24	practice	practice	NOUN
crl-14452	6	25	.	.	PUNCT
crl-14452	7	1	unobtrusive	unobtrusive	ADJ
crl-14452	7	2	studies	study	NOUN
crl-14452	7	3	of	of	ADP
crl-14452	7	4	reference	reference	NOUN
crl-14452	7	5	services	service	NOUN
crl-14452	7	6	were	be	AUX
crl-14452	7	7	developed	develop	VERB
crl-14452	7	8	to	to	PART
crl-14452	7	9	provide	provide	VERB
crl-14452	7	10	an	an	DET
crl-14452	7	11	alternative	alternative	NOUN
crl-14452	7	12	to	to	ADP
crl-14452	7	13	user	user	NOUN
crl-14452	7	14	satisfaction	satisfaction	NOUN
crl-14452	7	15	surveys	survey	NOUN
crl-14452	7	16	.	.	PUNCT
crl-14452	8	1	the	the	DET
crl-14452	8	2	early	early	ADJ
crl-14452	8	3	,	,	PUNCT
crl-14452	8	4	obtrusive	obtrusive	ADJ
crl-14452	8	5	and	and	CCONJ
crl-14452	8	6	generally	generally	ADV
crl-14452	8	7	global	global	ADJ
crl-14452	8	8	surveys	survey	NOUN
crl-14452	8	9	of	of	ADP
crl-14452	8	10	user	user	NOUN
crl-14452	8	11	satisfaction	satisfaction	NOUN
crl-14452	8	12	provided	provide	VERB
crl-14452	8	13	little	little	ADJ
crl-14452	8	14	information	information	NOUN
crl-14452	8	15	useful	useful	ADJ
crl-14452	8	16	for	for	ADP
crl-14452	8	17	improving	improve	VERB
crl-14452	8	18	services	service	NOUN
crl-14452	8	19	.	.	PUNCT
crl-14452	9	1	unfortunately	unfortunately	ADV
crl-14452	9	2	,	,	PUNCT
crl-14452	9	3	unobtrusive	unobtrusive	ADJ
crl-14452	9	4	studies	study	NOUN
crl-14452	9	5	as	as	SCONJ
crl-14452	9	6	they	they	PRON
crl-14452	9	7	are	be	AUX
crl-14452	9	8	presently	presently	ADV
crl-14452	9	9	employed	employ	VERB
crl-14452	9	10	in	in	ADP
crl-14452	9	11	the	the	DET
crl-14452	9	12	evaluation	evaluation	NOUN
crl-14452	9	13	of	of	ADP
crl-14452	9	14	reference	reference	NOUN
crl-14452	9	15	services	service	NOUN
crl-14452	9	16	also	also	ADV
crl-14452	9	17	have	have	VERB
crl-14452	9	18	serious	serious	ADJ
crl-14452	9	19	limitations	limitation	NOUN
crl-14452	9	20	that	that	PRON
crl-14452	9	21	prevent	prevent	VERB
crl-14452	9	22	an	an	DET
crl-14452	9	23	adequate	adequate	ADJ
crl-14452	9	24	assessment	assessment	NOUN
crl-14452	9	25	of	of	ADP
crl-14452	9	26	reference	reference	NOUN
crl-14452	9	27	services	service	NOUN
crl-14452	9	28	performance	performance	NOUN
crl-14452	9	29	.	.	PUNCT
crl-14452	10	1	this	this	DET
crl-14452	10	2	paper	paper	NOUN
crl-14452	10	3	begins	begin	VERB
crl-14452	10	4	with	with	ADP
crl-14452	10	5	a	a	DET
crl-14452	10	6	comparison	comparison	NOUN
crl-14452	10	7	of	of	ADP
crl-14452	10	8	performance	performance	NOUN
crl-14452	10	9	measures	measure	NOUN
crl-14452	10	10	and	and	CCONJ
crl-14452	10	11	methodologies	methodology	NOUN
crl-14452	10	12	typically	typically	ADV
crl-14452	10	13	employed	employ	VERB
crl-14452	10	14	in	in	ADP
crl-14452	10	15	unobtrusive	unobtrusive	ADJ
crl-14452	10	16	and	and	CCONJ
crl-14452	10	17	obtrusive	obtrusive	ADJ
crl-14452	10	18	studies	study	NOUN
crl-14452	10	19	and	and	CCONJ
crl-14452	10	20	then	then	ADV
crl-14452	10	21	discusses	discuss	VERB
crl-14452	10	22	the	the	DET
crl-14452	10	23	assumptions	assumption	NOUN
crl-14452	10	24	underlying	underlie	VERB
crl-14452	10	25	unobtrusive	unobtrusive	ADJ
crl-14452	10	26	studies	study	NOUN
crl-14452	10	27	.	.	PUNCT
crl-14452	11	1	a	a	DET
crl-14452	11	2	recently	recently	ADV
crl-14452	11	3	published	publish	VERB
crl-14452	11	4	text	text	NOUN
crl-14452	11	5	,	,	PUNCT
crl-14452	11	6	unobtrusive	unobtrusive	ADJ
crl-14452	11	7	testing	testing	NOUN
crl-14452	11	8	and	and	CCONJ
crl-14452	11	9	library	library	NOUN
crl-14452	11	10	reference	reference	NOUN
crl-14452	11	11	services	service	NOUN
crl-14452	11	12	by	by	ADP
crl-14452	11	13	peter	peter	PROPN
crl-14452	11	14	hernon	hernon	PROPN
crl-14452	11	15	and	and	CCONJ
crl-14452	11	16	charles	charles	PROPN
crl-14452	11	17	mcclure	mcclure	PROPN
crl-14452	11	18	,	,	PUNCT
crl-14452	11	19	provides	provide	VERB
crl-14452	11	20	an	an	DET
crl-14452	11	21	excellent	excellent	ADJ
crl-14452	11	22	review	review	NOUN
crl-14452	11	23	of	of	ADP
crl-14452	11	24	unobtrusive	unobtrusive	ADJ
crl-14452	11	25	methodology	methodology	NOUN
crl-14452	11	26	and	and	CCONJ
crl-14452	11	27	practice	practice	NOUN
crl-14452	11	28	.	.	PUNCT
crl-14452	12	1	1	1	NUM
crl-14452	12	2	to	to	PART
crl-14452	12	3	illustrate	illustrate	VERB
crl-14452	12	4	differences	difference	NOUN
crl-14452	12	5	between	between	ADP
crl-14452	12	6	these	these	DET
crl-14452	12	7	two	two	NUM
crl-14452	12	8	types	type	NOUN
crl-14452	12	9	of	of	ADP
crl-14452	12	10	studies	study	NOUN
crl-14452	12	11	,	,	PUNCT
crl-14452	12	12	i	i	PRON
crl-14452	12	13	use	use	VERB
crl-14452	12	14	material	material	NOUN
crl-14452	12	15	from	from	ADP
crl-14452	12	16	hernon	hernon	NOUN
crl-14452	12	17	and	and	CCONJ
crl-14452	12	18	mcoure	mcoure	NOUN
crl-14452	12	19	and	and	CCONJ
crl-14452	12	20	selected	select	VERB
crl-14452	12	21	findings	finding	NOUN
crl-14452	12	22	from	from	ADP
crl-14452	12	23	an	an	DET
crl-14452	12	24	obtrusive	obtrusive	ADJ
crl-14452	12	25	study	study	NOUN
crl-14452	12	26	that	that	PRON
crl-14452	12	27	i	i	PRON
crl-14452	12	28	have	have	AUX
crl-14452	12	29	just	just	ADV
crl-14452	12	30	completed	complete	VERB
crl-14452	12	31	.	.	PUNCT
crl-14452	13	1	2	2	NUM
crl-14452	13	2	my	my	PRON
crl-14452	13	3	findings	finding	NOUN
crl-14452	13	4	support	support	VERB
crl-14452	13	5	the	the	DET
crl-14452	13	6	contention	contention	NOUN
crl-14452	13	7	that	that	SCONJ
crl-14452	13	8	unobtrusive	unobtrusive	ADJ
crl-14452	13	9	studies	study	NOUN
crl-14452	13	10	,	,	PUNCT
crl-14452	13	11	as	as	SCONJ
crl-14452	13	12	they	they	PRON
crl-14452	13	13	are	be	AUX
crl-14452	13	14	currently	currently	ADV
crl-14452	13	15	conducted	conduct	VERB
crl-14452	13	16	,	,	PUNCT
crl-14452	13	17	are	be	AUX
crl-14452	13	18	extremely	extremely	ADV
crl-14452	13	19	limited	limited	ADJ
crl-14452	13	20	as	as	ADP
crl-14452	13	21	instruments	instrument	NOUN
crl-14452	13	22	for	for	ADP
crl-14452	13	23	the	the	DET
crl-14452	13	24	evaluation	evaluation	NOUN
crl-14452	13	25	of	of	ADP
crl-14452	13	26	reference	reference	NOUN
crl-14452	13	27	effectiveness	effectiveness	NOUN
crl-14452	13	28	in	in	ADP
crl-14452	13	29	academic	academic	ADJ
crl-14452	13	30	libraries	library	NOUN
crl-14452	13	31	.	.	PUNCT
crl-14452	14	1	the	the	DET
crl-14452	14	2	paper	paper	NOUN
crl-14452	14	3	concludes	conclude	VERB
crl-14452	14	4	with	with	ADP
crl-14452	14	5	a	a	DET
crl-14452	14	6	discussion	discussion	NOUN
crl-14452	14	7	of	of	ADP
crl-14452	14	8	the	the	DET
crl-14452	14	9	changes	change	NOUN
crl-14452	14	10	that	that	PRON
crl-14452	14	11	are	be	AUX
crl-14452	14	12	needed	need	VERB
crl-14452	14	13	in	in	ADP
crl-14452	14	14	order	order	NOUN
crl-14452	14	15	to	to	PART
crl-14452	14	16	develop	develop	VERB
crl-14452	14	17	an	an	DET
crl-14452	14	18	improved	improved	ADJ
crl-14452	14	19	system	system	NOUN
crl-14452	14	20	of	of	ADP
crl-14452	14	21	reference	reference	NOUN
crl-14452	14	22	evaluation	evaluation	NOUN
crl-14452	14	23	.	.	PUNCT
crl-14452	15	1	summary	summary	NOUN
crl-14452	15	2	of	of	ADP
crl-14452	15	3	findings	finding	NOUN
crl-14452	15	4	and	and	CCONJ
crl-14452	15	5	methodology	methodology	NOUN
crl-14452	15	6	unobtrusive	unobtrusive	ADJ
crl-14452	15	7	studies	study	NOUN
crl-14452	15	8	in	in	ADP
crl-14452	15	9	unobtrusive	unobtrusive	ADJ
crl-14452	15	10	studies	study	NOUN
crl-14452	15	11	of	of	ADP
crl-14452	15	12	reference	reference	NOUN
crl-14452	15	13	services	service	NOUN
crl-14452	15	14	,	,	PUNCT
crl-14452	15	15	predetermined	predetermine	VERB
crl-14452	15	16	test	test	NOUN
crl-14452	15	17	questions	question	NOUN
crl-14452	15	18	are	be	AUX
crl-14452	15	19	administered	administer	VERB
crl-14452	15	20	to	to	PART
crl-14452	15	21	reference	reference	NOUN
crl-14452	15	22	librarians	librarian	NOUN
crl-14452	15	23	.	.	PUNCT
crl-14452	16	1	these	these	DET
crl-14452	16	2	librarians	librarian	NOUN
crl-14452	16	3	are	be	AUX
crl-14452	16	4	unaware	unaware	ADJ
crl-14452	16	5	that	that	SCONJ
crl-14452	16	6	their	their	PRON
crl-14452	16	7	responses	response	NOUN
crl-14452	16	8	are	be	AUX
crl-14452	16	9	being	be	AUX
crl-14452	16	10	assessed	assess	VERB
crl-14452	16	11	.	.	PUNCT
crl-14452	17	1	thus	thus	ADV
crl-14452	17	2	,	,	PUNCT
crl-14452	17	3	the	the	DET
crl-14452	17	4	effect	effect	NOUN
crl-14452	17	5	of	of	ADP
crl-14452	17	6	being	be	AUX
crl-14452	17	7	tested	test	VERB
crl-14452	17	8	should	should	AUX
crl-14452	17	9	not	not	PART
crl-14452	17	10	influence	influence	VERB
crl-14452	17	11	jo	jo	PROPN
crl-14452	17	12	bell	bell	PROPN
crl-14452	17	13	whitlatch	whitlatch	NOUN
crl-14452	17	14	is	be	AUX
crl-14452	17	15	associate	associate	ADJ
crl-14452	17	16	library	library	NOUN
crl-14452	17	17	director	director	NOUN
crl-14452	17	18	,	,	PUNCT
crl-14452	17	19	access	access	NOUN
crl-14452	17	20	and	and	CCONJ
crl-14452	17	21	bibliographic	bibliographic	ADJ
crl-14452	17	22	services	service	NOUN
crl-14452	17	23	,	,	PUNCT
crl-14452	17	24	at	at	ADP
crl-14452	17	25	san	san	PROPN
crl-14452	17	26	jose	jose	PROPN
crl-14452	17	27	state	state	PROPN
crl-14452	17	28	university	university	PROPN
crl-14452	17	29	,	,	PUNCT
crl-14452	17	30	san	san	PROPN
crl-14452	17	31	jose	jose	PROPN
crl-14452	17	32	,	,	PUNCT
crl-14452	17	33	california	california	PROPN
crl-14452	17	34	95192	95192	NUM
crl-14452	17	35	-	-	SYM
crl-14452	17	36	0028	0028	NUM
crl-14452	17	37	.	.	PUNCT
crl-14452	18	1	181	181	NUM
crl-14452	18	2	182	182	NUM
crl-14452	18	3	college	college	PROPN
crl-14452	18	4	&	&	CCONJ
crl-14452	18	5	research	research	PROPN
crl-14452	18	6	libraries	library	NOUN
crl-14452	18	7	the	the	DET
crl-14452	18	8	normal	normal	ADJ
crl-14452	18	9	behavior	behavior	NOUN
crl-14452	18	10	of	of	ADP
crl-14452	18	11	the	the	DET
crl-14452	18	12	librarian	librarian	PROPN
crl-14452	18	13	.	.	PUNCT
crl-14452	19	1	those	those	PRON
crl-14452	19	2	administering	administer	VERB
crl-14452	19	3	the	the	DET
crl-14452	19	4	test	test	NOUN
crl-14452	19	5	questions	question	NOUN
crl-14452	19	6	pose	pose	VERB
crl-14452	19	7	as	as	ADP
crl-14452	19	8	library	library	NOUN
crl-14452	19	9	users	user	NOUN
crl-14452	19	10	and	and	CCONJ
crl-14452	19	11	receive	receive	VERB
crl-14452	19	12	training	training	NOUN
crl-14452	19	13	in	in	ADP
crl-14452	19	14	how	how	SCONJ
crl-14452	19	15	to	to	PART
crl-14452	19	16	administer	administer	VERB
crl-14452	19	17	the	the	DET
crl-14452	19	18	questions	question	NOUN
crl-14452	19	19	to	to	ADP
crl-14452	19	20	the	the	DET
crl-14452	19	21	unsuspecting	unsuspecting	ADJ
crl-14452	19	22	librarians	librarian	NOUN
crl-14452	19	23	.	.	PUNCT
crl-14452	20	1	the	the	DET
crl-14452	20	2	results	result	NOUN
crl-14452	20	3	indicate	indicate	VERB
crl-14452	20	4	that	that	SCONJ
crl-14452	20	5	reference	reference	NOUN
crl-14452	20	6	staff	staff	NOUN
crl-14452	20	7	members	member	NOUN
crl-14452	20	8	answer	answer	VERB
crl-14452	20	9	correctly	correctly	ADV
crl-14452	20	10	50	50	NUM
crl-14452	20	11	to	to	PART
crl-14452	20	12	60	60	NUM
crl-14452	20	13	percent	percent	NOUN
crl-14452	20	14	of	of	ADP
crl-14452	20	15	the	the	DET
crl-14452	20	16	questions	question	NOUN
crl-14452	20	17	posed	pose	VERB
crl-14452	20	18	in	in	ADP
crl-14452	20	19	this	this	DET
crl-14452	20	20	manner	manner	NOUN
crl-14452	20	21	.	.	PUNCT
crl-14452	21	1	3	3	NUM
crl-14452	21	2	thomas	thomas	PROPN
crl-14452	21	3	childers	childers	PROPN
crl-14452	21	4	remarks	remark	VERB
crl-14452	21	5	that	that	SCONJ
crl-14452	21	6	he	he	PRON
crl-14452	21	7	and	and	CCONJ
crl-14452	21	8	crowley	crowley	PROPN
crl-14452	21	9	unintentionally	unintentionally	ADV
crl-14452	21	10	initiated	initiate	VERB
crl-14452	21	11	a	a	DET
crl-14452	21	12	tradition	tradition	NOUN
crl-14452	21	13	of	of	ADP
crl-14452	21	14	research	research	NOUN
crl-14452	21	15	and	and	CCONJ
crl-14452	21	16	a	a	DET
crl-14452	21	17	particular	particular	ADJ
crl-14452	21	18	way	way	NOUN
crl-14452	21	19	of	of	ADP
crl-14452	21	20	conceiving	conceive	VERB
crl-14452	21	21	the	the	DET
crl-14452	21	22	reference	reference	NOUN
crl-14452	21	23	process	process	NOUN
crl-14452	21	24	and	and	CCONJ
crl-14452	21	25	applying	apply	VERB
crl-14452	21	26	the	the	DET
crl-14452	21	27	unobtrusive	unobtrusive	ADJ
crl-14452	21	28	method	method	NOUN
crl-14452	21	29	to	to	ADP
crl-14452	21	30	the	the	DET
crl-14452	21	31	evaluation	evaluation	NOUN
crl-14452	21	32	of	of	ADP
crl-14452	21	33	reference	reference	NOUN
crl-14452	21	34	services	service	NOUN
crl-14452	21	35	.	.	PUNCT
crl-14452	22	1	today	today	NOUN
crl-14452	22	2	,	,	PUNCT
crl-14452	22	3	those	those	PRON
crl-14452	22	4	performing	perform	VERB
crl-14452	22	5	unobtrusive	unobtrusive	ADJ
crl-14452	22	6	studies	study	NOUN
crl-14452	22	7	continue	continue	VERB
crl-14452	22	8	to	to	PART
crl-14452	22	9	conceive	conceive	VERB
crl-14452	22	10	the	the	DET
crl-14452	22	11	reference	reference	NOUN
crl-14452	22	12	process	process	NOUN
crl-14452	22	13	·	·	PUNCT
crl-14452	22	14	and	and	CCONJ
crl-14452	22	15	employ	employ	VERB
crl-14452	22	16	the	the	DET
crl-14452	22	17	unobtrusive	unobtrusive	ADJ
crl-14452	22	18	method	method	NOUN
crl-14452	22	19	in	in	ADP
crl-14452	22	20	roughly	roughly	ADV
crl-14452	22	21	the	the	DET
crl-14452	22	22	same	same	ADJ
crl-14452	22	23	way	way	NOUN
crl-14452	22	24	as	as	ADP
crl-14452	22	25	the	the	DET
crl-14452	22	26	original	original	ADJ
crl-14452	22	27	investigators	investigator	NOUN
crl-14452	22	28	.	.	PUNCT
crl-14452	23	1	4	4	NUM
crl-14452	23	2	.	.	PUNCT
crl-14452	24	1	typically	typically	ADV
crl-14452	24	2	,	,	PUNCT
crl-14452	24	3	unobtrusive	unobtrusive	ADJ
crl-14452	24	4	studies	study	NOUN
crl-14452	24	5	use	use	VERB
crl-14452	24	6	the	the	DET
crl-14452	24	7	correct	correct	ADJ
crl-14452	24	8	answer	answer	NOUN
crl-14452	24	9	fill	fill	NOUN
crl-14452	24	10	rate	rate	NOUN
crl-14452	24	11	,	,	PUNCT
crl-14452	24	12	that	that	PRON
crl-14452	24	13	is	be	AUX
crl-14452	24	14	to	to	PART
crl-14452	24	15	say	say	VERB
crl-14452	24	16	,	,	PUNCT
crl-14452	24	17	the	the	DET
crl-14452	24	18	proportion	proportion	NOUN
crl-14452	24	19	of	of	ADP
crl-14452	24	20	correct	correct	ADJ
crl-14452	24	21	answers	answer	NOUN
crl-14452	24	22	to	to	ADP
crl-14452	24	23	questions	question	NOUN
crl-14452	24	24	,	,	PUNCT
crl-14452	24	25	as	as	ADP
crl-14452	24	26	the	the	DET
crl-14452	24	27	measure	measure	NOUN
crl-14452	24	28	of	of	ADP
crl-14452	24	29	reference	reference	NOUN
crl-14452	24	30	performance	performance	NOUN
crl-14452	24	31	.	.	PUNCT
crl-14452	25	1	in	in	ADP
crl-14452	25	2	their	their	PRON
crl-14452	25	3	recent	recent	ADJ
crl-14452	25	4	study	study	NOUN
crl-14452	25	5	of	of	ADP
crl-14452	25	6	government	government	NOUN
crl-14452	25	7	documents	document	NOUN
crl-14452	25	8	reference	reference	NOUN
crl-14452	25	9	service	service	NOUN
crl-14452	25	10	,	,	PUNCT
crl-14452	25	11	hernon	hernon	NOUN
crl-14452	25	12	and	and	CCONJ
crl-14452	25	13	mcclure	mcclure	PROPN
crl-14452	25	14	employed	employ	VERB
crl-14452	25	15	the	the	DET
crl-14452	25	16	two	two	NUM
crl-14452	25	17	types	type	NOUN
crl-14452	25	18	of	of	ADP
crl-14452	25	19	test	test	NOUN
crl-14452	25	20	questions	question	NOUN
crl-14452	25	21	most	most	ADV
crl-14452	25	22	commonly	commonly	ADV
crl-14452	25	23	used	use	VERB
crl-14452	25	24	in	in	ADP
crl-14452	25	25	unobtrusive	unobtrusive	ADJ
crl-14452	25	26	studies	study	NOUN
crl-14452	25	27	:	:	PUNCT
crl-14452	25	28	factual	factual	ADJ
crl-14452	25	29	,	,	PUNCT
crl-14452	25	30	e.g.	e.g.	ADV
crl-14452	25	31	,	,	PUNCT
crl-14452	25	32	requests	request	NOUN
crl-14452	25	33	for	for	ADP
crl-14452	25	34	the	the	DET
crl-14452	25	35	name	name	NOUN
crl-14452	25	36	of	of	ADP
crl-14452	25	37	an	an	DET
crl-14452	25	38	individual	individual	NOUN
crl-14452	25	39	or	or	CCONJ
crl-14452	25	40	for	for	ADP
crl-14452	25	41	specific	specific	ADJ
crl-14452	25	42	statistical	statistical	ADJ
crl-14452	25	43	or	or	CCONJ
crl-14452	25	44	descriptive	descriptive	ADJ
crl-14452	25	45	information	information	NOUN
crl-14452	25	46	;	;	PUNCT
crl-14452	25	47	and	and	CCONJ
crl-14452	25	48	bibliographic	bibliographic	ADJ
crl-14452	25	49	,	,	PUNCT
crl-14452	25	50	e.g.	e.g.	ADV
crl-14452	25	51	,	,	PUNCT
crl-14452	25	52	requests	request	NOUN
crl-14452	25	53	for	for	ADP
crl-14452	25	54	bibliographic	bibliographic	ADJ
crl-14452	25	55	citations	citation	NOUN
crl-14452	25	56	,	,	PUNCT
crl-14452	25	57	information	information	NOUN
crl-14452	25	58	on	on	ADP
crl-14452	25	59	.	.	PUNCT
crl-14452	26	1	the	the	DET
crl-14452	26	2	availability	availability	NOUN
crl-14452	26	3	of	of	ADP
crl-14452	26	4	a	a	DET
crl-14452	26	5	publication	publication	NOUN
crl-14452	26	6	in	in	ADP
crl-14452	26	7	the	the	DET
crl-14452	26	8	library	library	NOUN
crl-14452	26	9	or	or	CCONJ
crl-14452	26	10	through	through	ADP
crl-14452	26	11	the	the	DET
crl-14452	26	12	government	government	NOUN
crl-14452	26	13	publications	publication	VERB
crl-14452	26	14	sales	sale	NOUN
crl-14452	26	15	program	program	NOUN
crl-14452	26	16	,	,	PUNCT
crl-14452	26	17	or	or	CCONJ
crl-14452	26	18	information	information	NOUN
crl-14452	26	19	on	on	ADP
crl-14452	26	20	obtaining	obtain	VERB
crl-14452	26	21	a	a	DET
crl-14452	26	22	superintendent	superintendent	NOUN
crl-14452	26	23	of	of	ADP
crl-14452	26	24	documents	document	NOUN
crl-14452	26	25	classification	classification	NOUN
crl-14452	26	26	number	number	NOUN
crl-14452	26	27	.	.	PUNCT
crl-14452	27	1	5	5	NUM
crl-14452	27	2	they	they	PRON
crl-14452	27	3	report	report	VERB
crl-14452	27	4	that	that	SCONJ
crl-14452	27	5	the	the	DET
crl-14452	27	6	most	most	ADV
crl-14452	27	7	frequent	frequent	ADJ
crl-14452	27	8	reasons	reason	NOUN
crl-14452	27	9	for	for	ADP
crl-14452	27	10	incorrect	incorrect	ADJ
crl-14452	27	11	answers	answer	NOUN
crl-14452	27	12	are	be	AUX
crl-14452	27	13	that	that	SCONJ
crl-14452	27	14	the	the	DET
crl-14452	27	15	library	library	ADJ
crl-14452	27	16	staff	staff	NOUN
crl-14452	27	17	member	member	NOUN
crl-14452	27	18	gave	give	VERB
crl-14452	27	19	wrong	wrong	ADJ
crl-14452	27	20	data	datum	NOUN
crl-14452	27	21	(	(	PUNCT
crl-14452	27	22	96	96	NUM
crl-14452	27	23	cases	case	NOUN
crl-14452	27	24	or	or	CCONJ
crl-14452	27	25	64.4	64.4	NUM
crl-14452	27	26	percent	percent	NOUN
crl-14452	27	27	)	)	PUNCT
crl-14452	27	28	,	,	PUNCT
crl-14452	27	29	responded	respond	VERB
crl-14452	27	30	"	"	PUNCT
crl-14452	27	31	do	do	AUX
crl-14452	27	32	n't	not	PART
crl-14452	27	33	know	know	VERB
crl-14452	27	34	"	"	PUNCT
crl-14452	27	35	without	without	ADP
crl-14452	27	36	referral	referral	NOUN
crl-14452	27	37	(	(	PUNCT
crl-14452	27	38	30	30	NUM
crl-14452	27	39	cases	case	NOUN
crl-14452	27	40	or	or	CCONJ
crl-14452	27	41	20.1	20.1	NUM
crl-14452	27	42	percent	percent	NOUN
crl-14452	27	43	)	)	PUNCT
crl-14452	27	44	or	or	CCONJ
crl-14452	27	45	incorrectly	incorrectly	ADV
crl-14452	27	46	claimed	claim	VERB
crl-14452	27	47	that	that	SCONJ
crl-14452	27	48	the	the	DET
crl-14452	27	49	library	library	NOUN
crl-14452	27	50	did	do	AUX
crl-14452	27	51	not	not	PART
crl-14452	27	52	own	own	VERB
crl-14452	27	53	a	a	DET
crl-14452	27	54	source	source	NOUN
crl-14452	27	55	(	(	PUNCT
crl-14452	27	56	23	23	NUM
crl-14452	27	57	cases	case	NOUN
crl-14452	27	58	or	or	CCONJ
crl-14452	27	59	15.4	15.4	NUM
crl-14452	27	60	percent	percent	NOUN
crl-14452	27	61	)	)	PUNCT
crl-14452	27	62	.	.	PUNCT
crl-14452	28	1	6	6	NUM
crl-14452	28	2	obtrusive	obtrusive	ADJ
crl-14452	28	3	study	study	NOUN
crl-14452	28	4	this	this	DET
crl-14452	28	5	obtrusive	obtrusive	ADJ
crl-14452	28	6	study	study	NOUN
crl-14452	28	7	includes	include	VERB
crl-14452	28	8	397	397	NUM
crl-14452	28	9	reference	reference	NOUN
crl-14452	28	10	transactions	transaction	NOUN
crl-14452	28	11	in	in	ADP
crl-14452	28	12	five	five	NUM
crl-14452	28	13	academic	academic	ADJ
crl-14452	28	14	libraries	library	NOUN
crl-14452	28	15	in	in	ADP
crl-14452	28	16	northern	northern	PROPN
crl-14452	28	17	california	california	PROPN
crl-14452	28	18	.	.	PUNCT
crl-14452	29	1	librarians	librarian	NOUN
crl-14452	29	2	asked	ask	VERB
crl-14452	29	3	users	user	NOUN
crl-14452	29	4	to	to	PART
crl-14452	29	5	complete	complete	VERB
crl-14452	29	6	a	a	DET
crl-14452	29	7	questionnaire	questionnaire	NOUN
crl-14452	29	8	for	for	ADP
crl-14452	29	9	every	every	DET
crl-14452	29	10	fifth	fifth	ADJ
crl-14452	29	11	reference	reference	NOUN
crl-14452	29	12	transaction	transaction	NOUN
crl-14452	29	13	;	;	PUNCT
crl-14452	29	14	librarians	librarian	NOUN
crl-14452	29	15	also	also	ADV
crl-14452	29	16	completed	complete	VERB
crl-14452	29	17	a	a	DET
crl-14452	29	18	companion	companion	NOUN
crl-14452	29	19	questionnaire	questionnaire	NOUN
crl-14452	29	20	for	for	ADP
crl-14452	29	21	every	every	DET
crl-14452	29	22	sampled	sample	VERB
crl-14452	29	23	transaction	transaction	NOUN
crl-14452	29	24	.	.	PUNCT
crl-14452	30	1	matching	match	VERB
crl-14452	30	2	questionnaires	questionnaire	NOUN
crl-14452	30	3	were	be	AUX
crl-14452	30	4	returned	return	VERB
crl-14452	30	5	march	march	PROPN
crl-14452	30	6	1989	1989	NUM
crl-14452	30	7	for	for	ADP
crl-14452	30	8	257	257	NUM
crl-14452	30	9	transactions	transaction	NOUN
crl-14452	30	10	.	.	PUNCT
crl-14452	31	1	prior	prior	ADV
crl-14452	31	2	to	to	ADP
crl-14452	31	3	collecting	collect	VERB
crl-14452	31	4	the	the	DET
crl-14452	31	5	sample	sample	NOUN
crl-14452	31	6	data	datum	NOUN
crl-14452	31	7	,	,	PUNCT
crl-14452	31	8	librarians	librarian	NOUN
crl-14452	31	9	from	from	ADP
crl-14452	31	10	each	each	PRON
crl-14452	31	11	of	of	ADP
crl-14452	31	12	the	the	DET
crl-14452	31	13	participating	participate	VERB
crl-14452	31	14	libraries	library	NOUN
crl-14452	31	15	met	meet	VERB
crl-14452	31	16	with	with	ADP
crl-14452	31	17	the	the	DET
crl-14452	31	18	researcher	researcher	NOUN
crl-14452	31	19	to	to	PART
crl-14452	31	20	discuss	discuss	VERB
crl-14452	31	21	survey	survey	NOUN
crl-14452	31	22	procedures	procedure	NOUN
crl-14452	31	23	.	.	PUNCT
crl-14452	32	1	they	they	PRON
crl-14452	32	2	were	be	AUX
crl-14452	32	3	made	make	VERB
crl-14452	32	4	aware	aware	ADJ
crl-14452	32	5	of	of	ADP
crl-14452	32	6	the	the	DET
crl-14452	32	7	importance	importance	NOUN
crl-14452	32	8	of	of	ADP
crl-14452	32	9	not	not	PART
crl-14452	32	10	biasing	bias	VERB
crl-14452	32	11	the	the	DET
crl-14452	32	12	survey	survey	NOUN
crl-14452	32	13	results	result	NOUN
crl-14452	32	14	by	by	ADP
crl-14452	32	15	selecting	select	VERB
crl-14452	32	16	preferred	preferred	ADJ
crl-14452	32	17	questions	question	NOUN
crl-14452	32	18	or	or	CCONJ
crl-14452	32	19	treating	treat	VERB
crl-14452	32	20	surveyed	survey	VERB
crl-14452	32	21	users	user	NOUN
crl-14452	32	22	differently	differently	ADV
crl-14452	32	23	.	.	PUNCT
crl-14452	33	1	individual	individual	ADJ
crl-14452	33	2	librarian	librarian	ADJ
crl-14452	33	3	confidentiality	confidentiality	NOUN
crl-14452	33	4	was	be	AUX
crl-14452	33	5	guaranteed	guarantee	VERB
crl-14452	33	6	.	.	PUNCT
crl-14452	34	1	reference	reference	NOUN
crl-14452	34	2	departments	department	NOUN
crl-14452	34	3	participated	participate	VERB
crl-14452	34	4	voluntarily	voluntarily	ADV
crl-14452	34	5	in	in	ADP
crl-14452	34	6	the	the	DET
crl-14452	34	7	survey	survey	NOUN
crl-14452	34	8	because	because	SCONJ
crl-14452	34	9	they	they	PRON
crl-14452	34	10	wished	wish	VERB
crl-14452	34	11	to	to	PART
crl-14452	34	12	obtain	obtain	VERB
crl-14452	34	13	an	an	DET
crl-14452	34	14	accurate	accurate	ADJ
crl-14452	34	15	picture	picture	NOUN
crl-14452	34	16	of	of	ADP
crl-14452	34	17	the	the	DET
crl-14452	34	18	quality	quality	NOUN
crl-14452	34	19	of	of	ADP
crl-14452	34	20	their	their	PRON
crl-14452	34	21	services	service	NOUN
crl-14452	34	22	.	.	PUNCT
crl-14452	35	1	the	the	DET
crl-14452	35	2	study	study	NOUN
crl-14452	35	3	tests	test	VERB
crl-14452	35	4	a	a	DET
crl-14452	35	5	model	model	NOUN
crl-14452	35	6	of	of	ADP
crl-14452	35	7	the	the	DET
crl-14452	35	8	major	major	ADJ
crl-14452	35	9	variables	variable	NOUN
crl-14452	35	10	influencing	influence	VERB
crl-14452	35	11	academic	academic	ADJ
crl-14452	35	12	library	library	NOUN
crl-14452	35	13	reference	reference	NOUN
crl-14452	35	14	service	service	NOUN
crl-14452	35	15	outcomes	outcome	NOUN
crl-14452	35	16	.	.	PUNCT
crl-14452	36	1	three	three	NUM
crl-14452	36	2	measures	measure	NOUN
crl-14452	36	3	of	of	ADP
crl-14452	36	4	reference	reference	NOUN
crl-14452	36	5	service	service	NOUN
crl-14452	36	6	performance	performance	NOUN
crl-14452	36	7	outcomes	outcome	NOUN
crl-14452	36	8	were	be	AUX
crl-14452	36	9	employed	employ	VERB
crl-14452	36	10	:	:	PUNCT
crl-14452	36	11	librarian	librarian	ADJ
crl-14452	36	12	judgments	judgment	NOUN
crl-14452	36	13	of	of	ADP
crl-14452	36	14	the	the	DET
crl-14452	36	15	value	value	NOUN
crl-14452	36	16	of	of	ADP
crl-14452	36	17	reference	reference	NOUN
crl-14452	36	18	service	service	NOUN
crl-14452	36	19	,	,	PUNCT
crl-14452	36	20	user	user	NOUN
crl-14452	36	21	judgments	judgment	NOUN
crl-14452	36	22	of	of	ADP
crl-14452	36	23	the	the	DET
crl-14452	36	24	value	value	NOUN
crl-14452	36	25	of	of	ADP
crl-14452	36	26	reference	reference	NOUN
crl-14452	36	27	service	service	NOUN
crl-14452	36	28	,	,	PUNCT
crl-14452	36	29	and	and	CCONJ
crl-14452	36	30	user	user	NOUN
crl-14452	36	31	success	success	NOUN
crl-14452	36	32	or	or	CCONJ
crl-14452	36	33	failure	failure	NOUN
crl-14452	36	34	in	in	ADP
crl-14452	36	35	locating	locate	VERB
crl-14452	36	36	needed	need	VERB
crl-14452	36	37	material	material	NOUN
crl-14452	36	38	.	.	PUNCT
crl-14452	37	1	independent	independent	ADJ
crl-14452	37	2	variables	variable	NOUN
crl-14452	37	3	used	use	VERB
crl-14452	37	4	in	in	ADP
crl-14452	37	5	the	the	DET
crl-14452	37	6	study	study	NOUN
crl-14452	37	7	included	include	VERB
crl-14452	37	8	measures	measure	NOUN
crl-14452	37	9	of	of	ADP
crl-14452	37	10	task	task	NOUN
crl-14452	37	11	uncertainty	uncertainty	NOUN
crl-14452	37	12	,	,	PUNCT
crl-14452	37	13	time	time	NOUN
crl-14452	37	14	constraints	constraint	NOUN
crl-14452	37	15	of	of	ADP
crl-14452	37	16	users	user	NOUN
crl-14452	37	17	and	and	CCONJ
crl-14452	37	18	librarians	librarian	NOUN
crl-14452	37	19	,	,	PUNCT
crl-14452	37	20	feedback	feedback	NOUN
crl-14452	37	21	,	,	PUNCT
crl-14452	37	22	and	and	CCONJ
crl-14452	37	23	type	type	NOUN
crl-14452	37	24	of	of	ADP
crl-14452	37	25	reference	reference	NOUN
crl-14452	37	26	assistance	assistance	NOUN
crl-14452	37	27	.	.	PUNCT
crl-14452	38	1	only	only	ADV
crl-14452	38	2	findings	finding	NOUN
crl-14452	38	3	useful	useful	ADJ
crl-14452	38	4	in	in	ADP
crl-14452	38	5	evaluating	evaluate	VERB
crl-14452	38	6	the	the	DET
crl-14452	38	7	role	role	NOUN
crl-14452	38	8	of	of	ADP
crl-14452	38	9	unobtrusive	unobtrusive	ADJ
crl-14452	38	10	studies	study	NOUN
crl-14452	38	11	in	in	ADP
crl-14452	38	12	reference	reference	NOUN
crl-14452	38	13	performance	performance	NOUN
crl-14452	38	14	are	be	AUX
crl-14452	38	15	reported	report	VERB
crl-14452	38	16	in	in	ADP
crl-14452	38	17	this	this	DET
crl-14452	38	18	paper	paper	NOUN
crl-14452	38	19	.	.	PUNCT
crl-14452	39	1	questions	question	NOUN
crl-14452	39	2	from	from	ADP
crl-14452	39	3	the	the	DET
crl-14452	39	4	study	study	NOUN
crl-14452	39	5	were	be	AUX
crl-14452	39	6	classified	classify	VERB
crl-14452	39	7	into	into	ADP
crl-14452	39	8	three	three	NUM
crl-14452	39	9	categories	category	NOUN
crl-14452	39	10	:	:	PUNCT
crl-14452	39	11	(	(	PUNCT
crl-14452	39	12	1	1	X
crl-14452	39	13	)	)	PUNCT
crl-14452	39	14	bibliographic	bibliographic	ADJ
crl-14452	39	15	citation	citation	NOUN
crl-14452	39	16	for	for	ADP
crl-14452	39	17	which	which	PRON
crl-14452	39	18	a	a	DET
crl-14452	39	19	correct	correct	ADJ
crl-14452	39	20	answer	answer	NOUN
crl-14452	39	21	could	could	AUX
crl-14452	39	22	have	have	AUX
crl-14452	39	23	been	be	AUX
crl-14452	39	24	predetermined	predetermine	VERB
crl-14452	39	25	;	;	PUNCT
crl-14452	39	26	(	(	PUNCT
crl-14452	39	27	2	2	X
crl-14452	39	28	)	)	PUNCT
crl-14452	39	29	questions	question	NOUN
crl-14452	39	30	of	of	ADP
crl-14452	39	31	fact	fact	NOUN
crl-14452	39	32	for	for	ADP
crl-14452	39	33	which	which	PRON
crl-14452	39	34	a	a	DET
crl-14452	39	35	correct	correct	ADJ
crl-14452	39	36	answer	answer	NOUN
crl-14452	39	37	could	could	AUX
crl-14452	39	38	have	have	AUX
crl-14452	39	39	been	be	AUX
crl-14452	39	40	predetermined	predetermine	VERB
crl-14452	39	41	;	;	PUNCT
crl-14452	39	42	and	and	CCONJ
crl-14452	39	43	(	(	PUNCT
crl-14452	39	44	3	3	X
crl-14452	39	45	)	)	PUNCT
crl-14452	39	46	other	other	ADJ
crl-14452	39	47	questions	question	NOUN
crl-14452	39	48	,	,	PUNCT
crl-14452	39	49	including	include	VERB
crl-14452	39	50	narrow	narrow	ADJ
crl-14452	39	51	and	and	CCONJ
crl-14452	39	52	broad	broad	ADJ
crl-14452	39	53	subject	subject	ADJ
crl-14452	39	54	questions	question	NOUN
crl-14452	39	55	;	;	PUNCT
crl-14452	39	56	questions	question	NOUN
crl-14452	39	57	concerning	concern	VERB
crl-14452	39	58	evaluations	evaluation	NOUN
crl-14452	39	59	of	of	ADP
crl-14452	39	60	books	book	NOUN
crl-14452	39	61	,	,	PUNCT
crl-14452	39	62	movies	movie	NOUN
crl-14452	39	63	,	,	PUNCT
crl-14452	39	64	and	and	CCONJ
crl-14452	39	65	plays	play	VERB
crl-14452	39	66	;	;	PUNCT
crl-14452	39	67	and	and	CCONJ
crl-14452	39	68	questions	question	NOUN
crl-14452	39	69	on	on	ADP
crl-14452	39	70	how	how	SCONJ
crl-14452	39	71	to	to	PART
crl-14452	39	72	use	use	VERB
crl-14452	39	73	reference	reference	NOUN
crl-14452	39	74	sources	source	NOUN
crl-14452	39	75	.	.	PUNCT
crl-14452	40	1	a	a	DET
crl-14452	40	2	small	small	ADJ
crl-14452	40	3	proportion	proportion	NOUN
crl-14452	40	4	(	(	PUNCT
crl-14452	40	5	11.3	11.3	NUM
crl-14452	40	6	percent	percent	NOUN
crl-14452	40	7	)	)	PUNCT
crl-14452	40	8	of	of	ADP
crl-14452	40	9	the	the	DET
crl-14452	40	10	requests	request	NOUN
crl-14452	40	11	were	be	AUX
crl-14452	40	12	for	for	ADP
crl-14452	40	13	specific	specific	ADJ
crl-14452	40	14	factual	factual	ADJ
crl-14452	40	15	information	information	NOUN
crl-14452	40	16	and	and	CCONJ
crl-14452	40	17	18.0	18.0	NUM
crl-14452	40	18	percent	percent	NOUN
crl-14452	40	19	were	be	AUX
crl-14452	40	20	related	relate	VERB
crl-14452	40	21	to	to	ADP
crl-14452	40	22	locating	locate	VERB
crl-14452	40	23	specific	specific	ADJ
crl-14452	40	24	citations	citation	NOUN
crl-14452	40	25	.	.	PUNCT
crl-14452	41	1	the	the	DET
crl-14452	41	2	majority	majority	NOUN
crl-14452	41	3	(	(	PUNCT
crl-14452	41	4	70.7	70.7	NUM
crl-14452	41	5	percent	percent	NOUN
crl-14452	41	6	)	)	PUNCT
crl-14452	41	7	of	of	ADP
crl-14452	41	8	the	the	DET
crl-14452	41	9	queries	query	NOUN
crl-14452	41	10	were	be	AUX
crl-14452	41	11	requests	request	NOUN
crl-14452	41	12	for	for	ADP
crl-14452	41	13	locating	locate	VERB
crl-14452	41	14	references	reference	NOUN
crl-14452	41	15	on	on	ADP
crl-14452	41	16	a	a	DET
crl-14452	41	17	subject	subject	NOUN
crl-14452	41	18	and/	and/	NOUN
crl-14452	41	19	or	or	CCONJ
crl-14452	41	20	assistance	assistance	NOUN
crl-14452	41	21	in	in	ADP
crl-14452	41	22	how	how	SCONJ
crl-14452	41	23	to	to	PART
crl-14452	41	24	use	use	VERB
crl-14452	41	25	library	library	ADJ
crl-14452	41	26	reference	reference	NOUN
crl-14452	41	27	sources	source	NOUN
crl-14452	41	28	(	(	PUNCT
crl-14452	41	29	see	see	VERB
crl-14452	41	30	table	table	NOUN
crl-14452	41	31	1	1	NUM
crl-14452	41	32	)	)	PUNCT
crl-14452	41	33	.	.	PUNCT
crl-14452	42	1	results	result	NOUN
crl-14452	42	2	of	of	ADP
crl-14452	42	3	spss	spss	PROPN
crl-14452	42	4	cross	cross	NOUN
crl-14452	42	5	-	-	NOUN
crl-14452	42	6	tabulations	tabulation	NOUN
crl-14452	42	7	for	for	ADP
crl-14452	42	8	factual	factual	ADJ
crl-14452	42	9	,	,	PUNCT
crl-14452	42	10	bibliographic	bibliographic	ADJ
crl-14452	42	11	,	,	PUNCT
crl-14452	42	12	and	and	CCONJ
crl-14452	42	13	subject	subject	ADJ
crl-14452	42	14	/	/	SYM
crl-14452	42	15	instructional	instructional	ADJ
crl-14452	42	16	questions	question	NOUN
crl-14452	42	17	by	by	ADP
crl-14452	42	18	user	user	NOUN
crl-14452	42	19	success	success	NOUN
crl-14452	42	20	in	in	ADP
crl-14452	42	21	locating	locate	VERB
crl-14452	42	22	materials	material	NOUN
crl-14452	42	23	are	be	AUX
crl-14452	42	24	presented	present	VERB
crl-14452	42	25	in	in	ADP
crl-14452	42	26	table	table	NOUN
crl-14452	42	27	2	2	NUM
crl-14452	42	28	.	.	PUNCT
crl-14452	43	1	the	the	DET
crl-14452	43	2	chi	chi	ADJ
crl-14452	43	3	-	-	PUNCT
crl-14452	43	4	square	square	ADJ
crl-14452	43	5	statistic	statistic	NOUN
crl-14452	43	6	is	be	AUX
crl-14452	43	7	significant	significant	ADJ
crl-14452	43	8	,	,	PUNCT
crl-14452	43	9	indicating	indicate	VERB
crl-14452	43	10	that	that	SCONJ
crl-14452	43	11	there	there	PRON
crl-14452	43	12	is	be	VERB
crl-14452	43	13	a	a	DET
crl-14452	43	14	difference	difference	NOUN
crl-14452	43	15	between	between	ADP
crl-14452	43	16	user	user	NOUN
crl-14452	43	17	success	success	NOUN
crl-14452	43	18	in	in	ADP
crl-14452	43	19	finding	find	VERB
crl-14452	43	20	material	material	NOUN
crl-14452	43	21	related	relate	VERB
crl-14452	43	22	to	to	ADP
crl-14452	43	23	factual	factual	ADJ
crl-14452	43	24	and	and	CCONJ
crl-14452	43	25	bibliographic	bibliographic	ADJ
crl-14452	43	26	queries	query	NOUN
crl-14452	43	27	versus	versus	ADP
crl-14452	43	28	that	that	PRON
crl-14452	43	29	for	for	ADP
crl-14452	43	30	other	other	ADJ
crl-14452	43	31	types	type	NOUN
crl-14452	43	32	of	of	ADP
crl-14452	43	33	queries	query	NOUN
crl-14452	43	34	.	.	PUNCT
crl-14452	44	1	for	for	ADP
crl-14452	44	2	factual	factual	ADJ
crl-14452	44	3	and	and	CCONJ
crl-14452	44	4	bibliographic	bibliographic	ADJ
crl-14452	44	5	queries	query	NOUN
crl-14452	44	6	,	,	PUNCT
crl-14452	44	7	greater	great	ADJ
crl-14452	44	8	proportions	proportion	NOUN
crl-14452	44	9	of	of	ADP
crl-14452	44	10	users	user	NOUN
crl-14452	44	11	either	either	CCONJ
crl-14452	44	12	found	find	VERB
crl-14452	44	13	what	what	PRON
crl-14452	44	14	they	they	PRON
crl-14452	44	15	needed	need	VERB
crl-14452	44	16	,	,	PUNCT
crl-14452	44	17	or	or	CCONJ
crl-14452	44	18	nothing	nothing	PRON
crl-14452	44	19	that	that	PRON
crl-14452	44	20	they	they	PRON
crl-14452	44	21	needed	need	VERB
crl-14452	44	22	.	.	PUNCT
crl-14452	45	1	for	for	ADP
crl-14452	45	2	subject	subject	NOUN
crl-14452	45	3	and	and	CCONJ
crl-14452	45	4	instructional	instructional	ADJ
crl-14452	45	5	queries	query	NOUN
crl-14452	45	6	,	,	PUNCT
crl-14452	45	7	a	a	DET
crl-14452	45	8	much	much	ADV
crl-14452	45	9	greater	great	ADJ
crl-14452	45	10	proportion	proportion	NOUN
crl-14452	45	11	of	of	ADP
crl-14452	45	12	users	user	NOUN
crl-14452	45	13	found	find	VERB
crl-14452	45	14	some	some	DET
crl-14452	45	15	but	but	CCONJ
crl-14452	45	16	not	not	PART
crl-14452	45	17	all	all	PRON
crl-14452	45	18	needed	need	VERB
crl-14452	45	19	material	material	NOUN
crl-14452	45	20	.	.	PUNCT
crl-14452	46	1	type	type	NOUN
crl-14452	46	2	tablet	tablet	NOUN
crl-14452	46	3	type	type	NOUN
crl-14452	46	4	of	of	ADP
crl-14452	46	5	question	question	NOUN
crl-14452	46	6	number	number	NOUN
crl-14452	46	7	factual	factual	ADJ
crl-14452	46	8	bibliographic	bibliographic	ADJ
crl-14452	46	9	subject	subject	NOUN
crl-14452	46	10	/	/	SYM
crl-14452	46	11	fustructional	fustructional	ADJ
crl-14452	46	12	29	29	NUM
crl-14452	46	13	46	46	NUM
crl-14452	46	14	181	181	NUM
crl-14452	46	15	256	256	NUM
crl-14452	46	16	missing	missing	ADJ
crl-14452	46	17	(	(	PUNCT
crl-14452	46	18	1	1	NUM
crl-14452	46	19	)	)	PUNCT
crl-14452	46	20	table2	table2	NOUN
crl-14452	46	21	type	type	NOUN
crl-14452	46	22	of	of	ADP
crl-14452	46	23	question	question	NOUN
crl-14452	46	24	and	and	CCONJ
crl-14452	46	25	user	user	NOUN
crl-14452	46	26	success	success	NOUN
crl-14452	46	27	in	in	ADP
crl-14452	46	28	finding	find	VERB
crl-14452	46	29	needed	need	VERB
crl-14452	46	30	material	material	NOUN
crl-14452	46	31	percent	percent	NOUN
crl-14452	46	32	11.3	11.3	NUM
crl-14452	46	33	18.0	18.0	NUM
crl-14452	46	34	70.7	70.7	NUM
crl-14452	46	35	100.0	100.0	NUM
crl-14452	46	36	materials	material	NOUN
crl-14452	46	37	available	available	ADJ
crl-14452	46	38	fact	fact	NOUN
crl-14452	46	39	.	.	PUNCT
crl-14452	47	1	question	question	NOUN
crl-14452	47	2	type	type	NOUN
crl-14452	47	3	bibl	bibl	PROPN
crl-14452	47	4	.	.	PUNCT
crl-14452	48	1	subj./instr	subj./instr	ADV
crl-14452	48	2	.	.	PUNCT
crl-14452	49	1	yes	yes	INTJ
crl-14452	49	2	some	some	DET
crl-14452	49	3	none	none	NOUN
crl-14452	49	4	78.6	78.6	NUM
crl-14452	49	5	%	%	NOUN
crl-14452	49	6	10.7	10.7	NUM
crl-14452	49	7	10.7	10.7	NUM
crl-14452	49	8	100.0	100.0	NUM
crl-14452	49	9	%	%	NOUN
crl-14452	49	10	(	(	PUNCT
crl-14452	49	11	28	28	NUM
crl-14452	49	12	)	)	PUNCT
crl-14452	49	13	missing	miss	VERB
crl-14452	49	14	(	(	PUNCT
crl-14452	49	15	14	14	NUM
crl-14452	49	16	)	)	PUNCT
crl-14452	49	17	x2	x2	PROPN
crl-14452	49	18	16.87	16.87	NUM
crl-14452	49	19	,	,	PUNCT
crl-14452	49	20	df	df	PROPN
crl-14452	49	21	4	4	NUM
crl-14452	49	22	,	,	PUNCT
crl-14452	49	23	p	p	NOUN
crl-14452	49	24	.0021	.0021	NOUN
crl-14452	49	25	70.5	70.5	NUM
crl-14452	49	26	%	%	NOUN
crl-14452	49	27	62.6	62.6	NUM
crl-14452	49	28	%	%	NOUN
crl-14452	49	29	13.6	13.6	NUM
crl-14452	49	30	33.3	33.3	NUM
crl-14452	49	31	15.9	15.9	NUM
crl-14452	49	32	4.1	4.1	NUM
crl-14452	49	33	100.0	100.0	NUM
crl-14452	49	34	%	%	NOUN
crl-14452	49	35	(	(	PUNCT
crl-14452	49	36	44	44	NUM
crl-14452	49	37	)	)	PUNCT
crl-14452	49	38	100.0	100.0	NUM
crl-14452	49	39	%	%	NOUN
crl-14452	49	40	(	(	PUNCT
crl-14452	49	41	171	171	NUM
crl-14452	49	42	)	)	PUNCT
crl-14452	49	43	these	these	DET
crl-14452	49	44	results	result	NOUN
crl-14452	49	45	are	be	AUX
crl-14452	49	46	not	not	PART
crl-14452	49	47	always	always	ADV
crl-14452	49	48	directly	directly	ADV
crl-14452	49	49	comparable	comparable	ADJ
crl-14452	49	50	to	to	ADP
crl-14452	49	51	unobtrusive	unobtrusive	ADJ
crl-14452	49	52	findings	finding	NOUN
crl-14452	49	53	because	because	SCONJ
crl-14452	49	54	in	in	ADP
crl-14452	49	55	this	this	DET
crl-14452	49	56	study	study	NOUN
crl-14452	49	57	some	some	PRON
crl-14452	49	58	of	of	ADP
crl-14452	49	59	the	the	DET
crl-14452	49	60	material	material	NOUN
crl-14452	49	61	needed	need	VERB
crl-14452	49	62	to	to	PART
crl-14452	49	63	satisfy	satisfy	VERB
crl-14452	49	64	factual	factual	ADJ
crl-14452	49	65	and	and	CCONJ
crl-14452	49	66	bibliographic	bibliographic	ADJ
crl-14452	49	67	queries	query	NOUN
crl-14452	49	68	was	be	AUX
crl-14452	49	69	not	not	PART
crl-14452	49	70	located	locate	VERB
crl-14452	49	71	because	because	SCONJ
crl-14452	49	72	of	of	ADP
crl-14452	49	73	circulation	circulation	NOUN
crl-14452	49	74	and	and	CCONJ
crl-14452	49	75	collection	collection	NOUN
crl-14452	49	76	development	development	NOUN
crl-14452	49	77	problems	problem	NOUN
crl-14452	49	78	.	.	PUNCT
crl-14452	50	1	in	in	ADP
crl-14452	50	2	many	many	ADJ
crl-14452	50	3	unobtrusive	unobtrusive	ADJ
crl-14452	50	4	studies	study	NOUN
crl-14452	50	5	problems	problem	NOUN
crl-14452	50	6	with	with	ADP
crl-14452	50	7	collection	collection	NOUN
crl-14452	50	8	development	development	NOUN
crl-14452	50	9	and	and	CCONJ
crl-14452	50	10	circulation	circulation	NOUN
crl-14452	50	11	failures	failure	NOUN
crl-14452	50	12	are	be	AUX
crl-14452	50	13	fairly	fairly	ADV
crl-14452	50	14	well	well	ADV
crl-14452	50	15	controlled	control	VERB
crl-14452	50	16	through	through	ADP
crl-14452	50	17	preselection	preselection	NOUN
crl-14452	50	18	of	of	ADP
crl-14452	50	19	standard	standard	ADJ
crl-14452	50	20	reference	reference	NOUN
crl-14452	50	21	works	work	NOUN
crl-14452	50	22	that	that	PRON
crl-14452	50	23	are	be	AUX
crl-14452	50	24	likely	likely	ADJ
crl-14452	50	25	to	to	PART
crl-14452	50	26	be	be	AUX
crl-14452	50	27	in	in	ADP
crl-14452	50	28	the	the	DET
crl-14452	50	29	library	library	NOUN
crl-14452	50	30	at	at	ADP
crl-14452	50	31	all	all	DET
crl-14452	50	32	times	time	NOUN
crl-14452	50	33	.	.	PUNCT
crl-14452	51	1	assumptions	assumption	NOUN
crl-14452	51	2	accurate	accurate	ADJ
crl-14452	51	3	fact	fact	NOUN
crl-14452	51	4	provision	provision	NOUN
crl-14452	51	5	as	as	ADP
crl-14452	51	6	a	a	DET
crl-14452	51	7	key	key	ADJ
crl-14452	51	8	indicator	indicator	NOUN
crl-14452	51	9	of	of	ADP
crl-14452	51	10	reference	reference	NOUN
crl-14452	51	11	performance	performance	NOUN
crl-14452	51	12	the	the	DET
crl-14452	51	13	first	first	ADJ
crl-14452	51	14	assumption	assumption	NOUN
crl-14452	51	15	is	be	AUX
crl-14452	51	16	that	that	SCONJ
crl-14452	51	17	correct	correct	ADJ
crl-14452	51	18	answer	answer	NOUN
crl-14452	51	19	fill	fill	NOUN
crl-14452	51	20	rate	rate	NOUN
crl-14452	51	21	is	be	AUX
crl-14452	51	22	a	a	DET
crl-14452	51	23	key	key	ADJ
crl-14452	51	24	measure	measure	NOUN
crl-14452	51	25	of	of	ADP
crl-14452	51	26	reference	reference	NOUN
crl-14452	51	27	service	service	NOUN
crl-14452	51	28	effectiveness	effectiveness	NOUN
crl-14452	51	29	.	.	PUNCT
crl-14452	52	1	7	7	NUM
crl-14452	52	2	hernon	hernon	NOUN
crl-14452	52	3	and	and	CCONJ
crl-14452	52	4	mcclure	mcclure	PROPN
crl-14452	52	5	have	have	AUX
crl-14452	52	6	carefully	carefully	ADV
crl-14452	52	7	considered	consider	VERB
crl-14452	52	8	some	some	DET
crl-14452	52	9	important	important	ADJ
crl-14452	52	10	aspects	aspect	NOUN
crl-14452	52	11	of	of	ADP
crl-14452	52	12	the	the	DET
crl-14452	52	13	validity	validity	NOUN
crl-14452	52	14	of	of	ADP
crl-14452	52	15	the	the	DET
crl-14452	52	16	test	test	NOUN
crl-14452	52	17	unobbusive	unobbusive	ADJ
crl-14452	52	18	studies	study	NOUN
crl-14452	52	19	183	183	NUM
crl-14452	52	20	questions	question	NOUN
crl-14452	52	21	and	and	CCONJ
crl-14452	52	22	measures	measure	NOUN
crl-14452	52	23	of	of	ADP
crl-14452	52	24	accuracy	accuracy	NOUN
crl-14452	52	25	such	such	ADJ
crl-14452	52	26	as	as	ADP
crl-14452	52	27	face	face	NOUN
crl-14452	52	28	,	,	PUNCT
crl-14452	52	29	internal	internal	ADJ
crl-14452	52	30	,	,	PUNCT
crl-14452	52	31	external	external	ADJ
crl-14452	52	32	,	,	PUNCT
crl-14452	52	33	and	and	CCONJ
crl-14452	52	34	construct	construct	VERB
crl-14452	52	35	validity	validity	NOUN
crl-14452	52	36	.	.	PUNCT
crl-14452	53	1	their	their	PRON
crl-14452	53	2	questions	question	NOUN
crl-14452	53	3	were	be	AUX
crl-14452	53	4	judged	judge	VERB
crl-14452	53	5	by	by	ADP
crl-14452	53	6	librarians	librarian	NOUN
crl-14452	53	7	and	and	CCONJ
crl-14452	53	8	researchers	researcher	NOUN
crl-14452	53	9	as	as	ADP
crl-14452	53	10	representative	representative	NOUN
crl-14452	53	11	of	of	ADP
crl-14452	53	12	typical	typical	ADJ
crl-14452	53	13	questions	question	NOUN
crl-14452	53	14	encountered	encounter	VERB
crl-14452	53	15	at	at	ADP
crl-14452	53	16	the	the	DET
crl-14452	53	17	documents	document	NOUN
crl-14452	53	18	and	and	CCONJ
crl-14452	53	19	general	general	ADJ
crl-14452	53	20	reference	reference	NOUN
crl-14452	53	21	desk	desk	NOUN
crl-14452	53	22	.	.	PUNCT
crl-14452	54	1	8	8	NUM
crl-14452	54	2	however	however	ADV
crl-14452	54	3	,	,	PUNCT
crl-14452	54	4	there	there	PRON
crl-14452	54	5	has	have	AUX
crl-14452	54	6	been	be	AUX
crl-14452	54	7	little	little	ADJ
crl-14452	54	8	discussion	discussion	NOUN
crl-14452	54	9	of	of	ADP
crl-14452	54	10	content	content	ADJ
crl-14452	54	11	validity	validity	NOUN
crl-14452	54	12	.	.	PUNCT
crl-14452	55	1	content	content	NOUN
crl-14452	55	2	validity	validity	NOUN
crl-14452	55	3	is	be	AUX
crl-14452	55	4	related	relate	VERB
crl-14452	55	5	to	to	ADP
crl-14452	55	6	the	the	DET
crl-14452	55	7	adequacy	adequacy	NOUN
crl-14452	55	8	with	with	ADP
crl-14452	55	9	which	which	PRON
crl-14452	55	10	important	important	ADJ
crl-14452	55	11	content	content	NOUN
crl-14452	55	12	has	have	AUX
crl-14452	55	13	been	be	AUX
crl-14452	55	14	sampled	sample	VERB
crl-14452	55	15	and	and	CCONJ
crl-14452	55	16	the	the	DET
crl-14452	55	17	adequacy	adequacy	NOUN
crl-14452	55	18	with	with	ADP
crl-14452	55	19	which	which	PRON
crl-14452	55	20	the	the	DET
crl-14452	55	21	content	content	NOUN
crl-14452	55	22	has	have	AUX
crl-14452	55	23	been	be	AUX
crl-14452	55	24	cast	cast	VERB
crl-14452	55	25	in	in	ADP
crl-14452	55	26	the	the	DET
crl-14452	55	27	form	form	NOUN
crl-14452	55	28	of	of	ADP
crl-14452	55	29	test	test	NOUN
crl-14452	55	30	items	item	NOUN
crl-14452	55	31	.	.	PUNCT
crl-14452	56	1	9	9	NUM
crl-14452	56	2	therefore	therefore	ADV
crl-14452	56	3	if	if	SCONJ
crl-14452	56	4	we	we	PRON
crl-14452	56	5	are	be	AUX
crl-14452	56	6	really	really	ADV
crl-14452	56	7	interested	interested	ADJ
crl-14452	56	8	in	in	ADP
crl-14452	56	9	measuring	measure	VERB
crl-14452	56	10	the	the	DET
crl-14452	56	11	performance	performance	NOUN
crl-14452	56	12	of	of	ADP
crl-14452	56	13	reference	reference	NOUN
crl-14452	56	14	desk	desk	NOUN
crl-14452	56	15	service	service	NOUN
crl-14452	56	16	we	we	PRON
crl-14452	56	17	must	must	AUX
crl-14452	56	18	ask	ask	VERB
crl-14452	56	19	how	how	SCONJ
crl-14452	56	20	well	well	ADV
crl-14452	56	21	a	a	DET
crl-14452	56	22	test	test	NOUN
crl-14452	56	23	represents	represent	VERB
crl-14452	56	24	the	the	DET
crl-14452	56	25	main	main	ADJ
crl-14452	56	26	body	body	NOUN
crl-14452	56	27	of	of	ADP
crl-14452	56	28	reference	reference	NOUN
crl-14452	56	29	questions	question	NOUN
crl-14452	56	30	.	.	PUNCT
crl-14452	57	1	childers	childer	NOUN
crl-14452	57	2	roughly	roughly	ADV
crl-14452	57	3	estimates	estimate	VERB
crl-14452	57	4	that	that	SCONJ
crl-14452	57	5	the	the	DET
crl-14452	57	6	kind	kind	NOUN
crl-14452	57	7	of	of	ADP
crl-14452	57	8	query	query	NOUN
crl-14452	57	9	that	that	PRON
crl-14452	57	10	has	have	AUX
crl-14452	57	11	been	be	AUX
crl-14452	57	12	addressed	address	VERB
crl-14452	57	13	through	through	ADP
crl-14452	57	14	unobtrusive	unobtrusive	ADJ
crl-14452	57	15	testing	testing	NOUN
crl-14452	57	16	to	to	ADP
crl-14452	57	17	date	date	NOUN
crl-14452	57	18	may	may	AUX
crl-14452	57	19	represent	represent	VERB
crl-14452	57	20	about	about	ADV
crl-14452	57	21	one	one	NUM
crl-14452	57	22	-	-	PUNCT
crl-14452	57	23	eighth	eighth	NOUN
crl-14452	57	24	of	of	ADP
crl-14452	57	25	the	the	DET
crl-14452	57	26	range	range	NOUN
crl-14452	57	27	of	of	ADP
crl-14452	57	28	reference	reference	NOUN
crl-14452	57	29	questions	question	NOUN
crl-14452	57	30	asked	ask	VERB
crl-14452	57	31	.	.	PUNCT
crl-14452	58	1	1	1	NUM
crl-14452	58	2	°	°	ADP
crl-14452	58	3	childers	childer	NOUN
crl-14452	58	4	suggests	suggest	VERB
crl-14452	58	5	that	that	SCONJ
crl-14452	58	6	research	research	NOUN
crl-14452	58	7	findings	finding	NOUN
crl-14452	58	8	on	on	ADP
crl-14452	58	9	part	part	NOUN
crl-14452	58	10	of	of	ADP
crl-14452	58	11	the	the	DET
crl-14452	58	12	process	process	NOUN
crl-14452	58	13	are	be	AUX
crl-14452	58	14	being	be	AUX
crl-14452	58	15	taken	take	VERB
crl-14452	58	16	to	to	PART
crl-14452	58	17	represent	represent	VERB
crl-14452	58	18	the	the	DET
crl-14452	58	19	whole	whole	NOUN
crl-14452	58	20	.	.	PUNCT
crl-14452	59	1	the	the	DET
crl-14452	59	2	query	query	NOUN
crl-14452	59	3	with	with	ADP
crl-14452	59	4	a	a	DET
crl-14452	59	5	short	short	ADJ
crl-14452	59	6	,	,	PUNCT
crl-14452	59	7	factual	factual	ADJ
crl-14452	59	8	,	,	PUNCT
crl-14452	59	9	unambiguous	unambiguous	ADJ
crl-14452	59	10	answer	answer	NOUN
crl-14452	59	11	has	have	AUX
crl-14452	59	12	attracted	attract	VERB
crl-14452	59	13	almost	almost	ADV
crl-14452	59	14	all	all	PRON
crl-14452	59	15	of	of	ADP
crl-14452	59	16	the	the	DET
crl-14452	59	17	field	field	NOUN
crl-14452	59	18	's	's	PART
crl-14452	59	19	attention	attention	NOUN
crl-14452	59	20	.	.	PUNCT
crl-14452	60	1	the	the	DET
crl-14452	60	2	problem	problem	NOUN
crl-14452	60	3	with	with	ADP
crl-14452	60	4	investigating	investigate	VERB
crl-14452	60	5	such	such	ADJ
crl-14452	60	6	queries	query	NOUN
crl-14452	60	7	is	be	AUX
crl-14452	60	8	that	that	SCONJ
crl-14452	60	9	in	in	ADP
crl-14452	60	10	the	the	DET
crl-14452	60	11	minds	mind	NOUN
crl-14452	60	12	of	of	ADP
crl-14452	60	13	many	many	ADJ
crl-14452	60	14	of	of	ADP
crl-14452	60	15	those	those	PRON
crl-14452	60	16	interested	interested	ADJ
crl-14452	60	17	in	in	ADP
crl-14452	60	18	evaluating	evaluate	VERB
crl-14452	60	19	reference	reference	NOUN
crl-14452	60	20	performance	performance	NOUN
crl-14452	60	21	,	,	PUNCT
crl-14452	60	22	findings	finding	NOUN
crl-14452	60	23	from	from	ADP
crl-14452	60	24	unobtrusive	unobtrusive	ADJ
crl-14452	60	25	studies	study	NOUN
crl-14452	60	26	assume	assume	VERB
crl-14452	60	27	unrealistic	unrealistic	ADJ
crl-14452	60	28	proportions	proportion	NOUN
crl-14452	60	29	and	and	CCONJ
crl-14452	60	30	come	come	VERB
crl-14452	60	31	to	to	PART
crl-14452	60	32	represent	represent	VERB
crl-14452	60	33	the	the	DET
crl-14452	60	34	whole	whole	NOUN
crl-14452	60	35	of	of	ADP
crl-14452	60	36	the	the	DET
crl-14452	60	37	reference	reference	NOUN
crl-14452	60	38	function	function	NOUN
crl-14452	60	39	.	.	PUNCT
crl-14452	61	1	however	however	ADV
crl-14452	61	2	,	,	PUNCT
crl-14452	61	3	there	there	PRON
crl-14452	61	4	is	be	VERB
crl-14452	61	5	no	no	DET
crl-14452	61	6	empirical	empirical	ADJ
crl-14452	61	7	literature	literature	NOUN
crl-14452	61	8	that	that	PRON
crl-14452	61	9	links	link	VERB
crl-14452	61	10	performance	performance	NOUN
crl-14452	61	11	of	of	ADP
crl-14452	61	12	one	one	NUM
crl-14452	61	13	kind	kind	NOUN
crl-14452	61	14	of	of	ADP
crl-14452	61	15	reference	reference	NOUN
crl-14452	61	16	service	service	NOUN
crl-14452	61	17	to	to	ADP
crl-14452	61	18	performance	performance	NOUN
crl-14452	61	19	of	of	ADP
crl-14452	61	20	another	another	DET
crl-14452	61	21	kind	kind	NOUN
crl-14452	61	22	.	.	PUNCT
crl-14452	62	1	11	11	NUM
crl-14452	62	2	.	.	PUNCT
crl-14452	63	1	evelyn	evelyn	PROPN
crl-14452	63	2	daniel	daniel	PROPN
crl-14452	63	3	observes	observe	VERB
crl-14452	63	4	that	that	SCONJ
crl-14452	63	5	traditionally	traditionally	ADV
crl-14452	63	6	fact	fact	NOUN
crl-14452	63	7	provision	provision	NOUN
crl-14452	63	8	has	have	AUX
crl-14452	63	9	not	not	PART
crl-14452	63	10	been	be	AUX
crl-14452	63	11	a	a	DET
crl-14452	63	12	major	major	ADJ
crl-14452	63	13	service	service	NOUN
crl-14452	63	14	of	of	ADP
crl-14452	63	15	the	the	DET
crl-14452	63	16	library	library	NOUN
crl-14452	63	17	.	.	PUNCT
crl-14452	64	1	it	it	PRON
crl-14452	64	2	became	become	VERB
crl-14452	64	3	a	a	DET
crl-14452	64	4	convenient	convenient	ADJ
crl-14452	64	5	afterthought	afterthought	NOUN
crl-14452	64	6	to	to	ADP
crl-14452	64	7	the	the	DET
crl-14452	64	8	referral	referral	NOUN
crl-14452	64	9	and	and	CCONJ
crl-14452	64	10	provision	provision	NOUN
crl-14452	64	11	of	of	ADP
crl-14452	64	12	bibliographic	bibliographic	ADJ
crl-14452	64	13	information	information	NOUN
crl-14452	64	14	.	.	PUNCT
crl-14452	65	1	12	12	NUM
crl-14452	65	2	duane	duane	PROPN
crl-14452	65	3	webster	webster	PROPN
crl-14452	65	4	suggests	suggest	VERB
crl-14452	65	5	that	that	SCONJ
crl-14452	65	6	accuracy	accuracy	NOUN
crl-14452	65	7	may	may	AUX
crl-14452	65	8	not	not	PART
crl-14452	65	9	be	be	AUX
crl-14452	65	10	a	a	DET
crl-14452	65	11	key	key	ADJ
crl-14452	65	12	indicator	indicator	NOUN
crl-14452	65	13	of	of	ADP
crl-14452	65	14	the	the	DET
crl-14452	65	15	overall	overall	ADJ
crl-14452	65	16	quality	quality	NOUN
crl-14452	65	17	of	of	ADP
crl-14452	65	18	reference	reference	NOUN
crl-14452	65	19	services	service	NOUN
crl-14452	65	20	;	;	PUNCT
crl-14452	65	21	users	user	NOUN
crl-14452	65	22	often	often	ADV
crl-14452	65	23	seem	seem	VERB
crl-14452	65	24	to	to	PART
crl-14452	65	25	value	value	VERB
crl-14452	65	26	convenience	convenience	NOUN
crl-14452	65	27	and	and	CCONJ
crl-14452	65	28	timeliness	timeliness	NOUN
crl-14452	65	29	of	of	ADP
crl-14452	65	30	information	information	NOUN
crl-14452	65	31	more	more	ADV
crl-14452	65	32	than	than	ADP
crl-14452	65	33	accuracy	accuracy	NOUN
crl-14452	65	34	.	.	PUNCT
crl-14452	66	1	13	13	NUM
crl-14452	67	1	the	the	DET
crl-14452	67	2	findings	finding	NOUN
crl-14452	67	3	of	of	ADP
crl-14452	67	4	the	the	DET
crl-14452	67	5	current	current	ADJ
crl-14452	67	6	study	study	NOUN
crl-14452	67	7	support	support	VERB
crl-14452	67	8	these	these	DET
crl-14452	67	9	observations	observation	NOUN
crl-14452	67	10	and	and	CCONJ
crl-14452	67	11	provide	provide	VERB
crl-14452	67	12	evidence	evidence	NOUN
crl-14452	67	13	that	that	SCONJ
crl-14452	67	14	requests	request	NOUN
crl-14452	67	15	for	for	ADP
crl-14452	67	16	specific	specific	ADJ
crl-14452	67	17	factual	factual	ADJ
crl-14452	67	18	information	information	NOUN
crl-14452	67	19	represent	represent	VERB
crl-14452	67	20	a	a	DET
crl-14452	67	21	minority	minority	NOUN
crl-14452	67	22	of	of	ADP
crl-14452	67	23	reference	reference	NOUN
crl-14452	67	24	queries	query	VERB
crl-14452	67	25	in	in	ADP
crl-14452	67	26	academic	academic	ADJ
crl-14452	67	27	libraries	library	NOUN
crl-14452	67	28	.	.	PUNCT
crl-14452	68	1	this	this	DET
crl-14452	68	2	study	study	NOUN
crl-14452	68	3	indicates	indicate	VERB
crl-14452	68	4	that	that	SCONJ
crl-14452	68	5	the	the	DET
crl-14452	68	6	majority	majority	NOUN
crl-14452	68	7	of	of	ADP
crl-14452	68	8	queries	query	NOUN
crl-14452	68	9	are	be	AUX
crl-14452	68	10	related	relate	VERB
crl-14452	68	11	to	to	ADP
crl-14452	68	12	broad	broad	ADJ
crl-14452	68	13	and	and	CCONJ
crl-14452	68	14	narrow	narrow	ADJ
crl-14452	68	15	subjects	subject	NOUN
crl-14452	68	16	or	or	CCONJ
crl-14452	68	17	involve	involve	VERB
crl-14452	68	18	requests	request	NOUN
crl-14452	68	19	for	for	ADP
crl-14452	68	20	instruction	instruction	NOUN
crl-14452	68	21	in	in	ADP
crl-14452	68	22	the	the	DET
crl-14452	68	23	use	use	NOUN
crl-14452	68	24	of	of	ADP
crl-14452	68	25	184	184	NUM
crl-14452	68	26	college	college	PROPN
crl-14452	68	27	&	&	CCONJ
crl-14452	68	28	research	research	PROPN
crl-14452	68	29	libraries	libraries	PROPN
crl-14452	68	30	library	library	PROPN
crl-14452	68	31	reference	reference	NOUN
crl-14452	68	32	materials	material	NOUN
crl-14452	68	33	(	(	PUNCT
crl-14452	68	34	see	see	VERB
crl-14452	68	35	table	table	NOUN
crl-14452	68	36	1	1	NUM
crl-14452	68	37	)	)	PUNCT
crl-14452	68	38	.	.	PUNCT
crl-14452	69	1	with	with	ADP
crl-14452	69	2	such	such	DET
crl-14452	69	3	a	a	DET
crl-14452	69	4	relatively	relatively	ADV
crl-14452	69	5	small	small	ADJ
crl-14452	69	6	percentage	percentage	NOUN
crl-14452	69	7	of	of	ADP
crl-14452	69	8	factual	factual	ADJ
crl-14452	69	9	queries	query	NOUN
crl-14452	69	10	,	,	PUNCT
crl-14452	69	11	librarians	librarian	NOUN
crl-14452	69	12	get	get	VERB
crl-14452	69	13	little	little	ADJ
crl-14452	69	14	opportunity	opportunity	NOUN
crl-14452	69	15	to	to	PART
crl-14452	69	16	develop	develop	VERB
crl-14452	69	17	on	on	ADP
crl-14452	69	18	-	-	PUNCT
crl-14452	69	19	the	the	DET
crl-14452	69	20	-	-	PUNCT
crl-14452	69	21	job	job	NOUN
crl-14452	69	22	expertise	expertise	NOUN
crl-14452	69	23	using	use	VERB
crl-14452	69	24	a	a	DET
crl-14452	69	25	broad	broad	ADJ
crl-14452	69	26	range	range	NOUN
crl-14452	69	27	of	of	ADP
crl-14452	69	28	tools	tool	NOUN
crl-14452	69	29	to	to	PART
crl-14452	69	30	answer	answer	VERB
crl-14452	69	31	requests	request	NOUN
crl-14452	69	32	for	for	ADP
crl-14452	69	33	specific	specific	ADJ
crl-14452	69	34	factual	factual	ADJ
crl-14452	69	35	information	information	NOUN
crl-14452	69	36	.	.	PUNCT
crl-14452	70	1	some	some	DET
crl-14452	70	2	factual	factual	ADJ
crl-14452	70	3	queries	query	NOUN
crl-14452	70	4	may	may	AUX
crl-14452	70	5	represent	represent	VERB
crl-14452	70	6	more	more	ADV
crl-14452	70	7	difficult	difficult	ADJ
crl-14452	70	8	problems	problem	NOUN
crl-14452	70	9	for	for	ADP
crl-14452	70	10	librarians	librarian	NOUN
crl-14452	70	11	than	than	ADP
crl-14452	70	12	subject	subject	ADJ
crl-14452	70	13	queries	query	NOUN
crl-14452	70	14	in	in	ADP
crl-14452	70	15	locating	locate	VERB
crl-14452	70	16	useful	useful	ADJ
crl-14452	70	17	information	information	NOUN
crl-14452	70	18	.	.	PUNCT
crl-14452	71	1	success	success	NOUN
crl-14452	71	2	rates	rate	NOUN
crl-14452	71	3	for	for	ADP
crl-14452	71	4	factual	factual	ADJ
crl-14452	71	5	queries	query	NOUN
crl-14452	71	6	appear	appear	VERB
crl-14452	71	7	to	to	PART
crl-14452	71	8	fall	fall	VERB
crl-14452	71	9	more	more	ADV
crl-14452	71	10	frequently	frequently	ADV
crl-14452	71	11	into	into	ADP
crl-14452	71	12	the	the	DET
crl-14452	71	13	categories	category	NOUN
crl-14452	71	14	of	of	ADP
crl-14452	71	15	total	total	ADJ
crl-14452	71	16	success	success	NOUN
crl-14452	71	17	or	or	CCONJ
crl-14452	71	18	total	total	ADJ
crl-14452	71	19	failure	failure	NOUN
crl-14452	71	20	(	(	PUNCT
crl-14452	71	21	see	see	VERB
crl-14452	71	22	table	table	NOUN
crl-14452	71	23	2	2	NUM
crl-14452	71	24	)	)	PUNCT
crl-14452	71	25	.	.	PUNCT
crl-14452	72	1	total	total	ADJ
crl-14452	72	2	failure	failure	NOUN
crl-14452	72	3	rates	rate	NOUN
crl-14452	72	4	for	for	ADP
crl-14452	72	5	factual	factual	ADJ
crl-14452	72	6	queries	query	NOUN
crl-14452	72	7	may	may	AUX
crl-14452	72	8	be	be	AUX
crl-14452	72	9	higher	high	ADJ
crl-14452	72	10	because	because	SCONJ
crl-14452	72	11	of	of	ADP
crl-14452	72	12	the	the	DET
crl-14452	72	13	design	design	NOUN
crl-14452	72	14	of	of	ADP
crl-14452	72	15	bibliographic	bibliographic	ADJ
crl-14452	72	16	access	access	NOUN
crl-14452	72	17	systems	system	NOUN
crl-14452	72	18	.	.	PUNCT
crl-14452	73	1	library	library	ADJ
crl-14452	73	2	bibliographic	bibliographic	ADJ
crl-14452	73	3	access	access	NOUN
crl-14452	73	4	systems	system	NOUN
crl-14452	73	5	tend	tend	VERB
crl-14452	73	6	to	to	PART
crl-14452	73	7	be	be	AUX
crl-14452	73	8	designed	design	VERB
crl-14452	73	9	to	to	PART
crl-14452	73	10	locate	locate	VERB
crl-14452	73	11	materials	material	NOUN
crl-14452	73	12	by	by	ADP
crl-14452	73	13	broad	broad	ADJ
crl-14452	73	14	subject	subject	ADJ
crl-14452	73	15	topic	topic	NOUN
crl-14452	73	16	rather	rather	ADV
crl-14452	73	17	than	than	ADP
crl-14452	73	18	by	by	ADP
crl-14452	73	19	precise	precise	ADJ
crl-14452	73	20	fact	fact	NOUN
crl-14452	73	21	.	.	PUNCT
crl-14452	74	1	the	the	DET
crl-14452	74	2	public	public	ADJ
crl-14452	74	3	catalog	catalog	NOUN
crl-14452	74	4	still	still	ADV
crl-14452	74	5	provides	provide	VERB
crl-14452	74	6	the	the	DET
crl-14452	74	7	primary	primary	ADJ
crl-14452	74	8	access	access	NOUN
crl-14452	74	9	to	to	ADP
crl-14452	74	10	a	a	DET
crl-14452	74	11	library	library	NOUN
crl-14452	74	12	's	's	PART
crl-14452	74	13	resources	resource	NOUN
crl-14452	74	14	and	and	CCONJ
crl-14452	74	15	is	be	AUX
crl-14452	74	16	normally	normally	ADV
crl-14452	74	17	useful	useful	ADJ
crl-14452	74	18	only	only	ADV
crl-14452	74	19	for	for	ADP
crl-14452	74	20	locating	locate	VERB
crl-14452	74	21	books	book	NOUN
crl-14452	74	22	.	.	PUNCT
crl-14452	75	1	with	with	ADP
crl-14452	75	2	rare	rare	ADJ
crl-14452	75	3	exceptions	exception	NOUN
crl-14452	75	4	,	,	PUNCT
crl-14452	75	5	the	the	DET
crl-14452	75	6	catalog	catalog	NOUN
crl-14452	75	7	does	do	AUX
crl-14452	75	8	not	not	PART
crl-14452	75	9	provide	provide	VERB
crl-14452	75	10	access	access	NOUN
crl-14452	75	11	to	to	ADP
crl-14452	75	12	tables	table	NOUN
crl-14452	75	13	of	of	ADP
crl-14452	75	14	contents	content	NOUN
crl-14452	75	15	or	or	CCONJ
crl-14452	75	16	individual	individual	ADJ
crl-14452	75	17	chapters	chapter	NOUN
crl-14452	75	18	in	in	ADP
crl-14452	75	19	books	book	NOUN
crl-14452	75	20	;	;	PUNCT
crl-14452	75	21	neither	neither	CCONJ
crl-14452	75	22	does	do	AUX
crl-14452	75	23	it	it	PRON
crl-14452	75	24	provide	provide	VERB
crl-14452	75	25	access	access	NOUN
crl-14452	75	26	to	to	ADP
crl-14452	75	27	book	book	NOUN
crl-14452	75	28	indexes	index	NOUN
crl-14452	75	29	,	,	PUNCT
crl-14452	75	30	which	which	PRON
crl-14452	75	31	are	be	AUX
crl-14452	75	32	most	most	ADV
crl-14452	75	33	useful	useful	ADJ
crl-14452	75	34	for	for	ADP
crl-14452	75	35	locating	locate	VERB
crl-14452	75	36	factual	factual	ADJ
crl-14452	75	37	information	information	NOUN
crl-14452	75	38	.	.	PUNCT
crl-14452	76	1	user	user	NOUN
crl-14452	76	2	demand	demand	NOUN
crl-14452	76	3	for	for	ADP
crl-14452	76	4	factual	factual	ADJ
crl-14452	76	5	answering	answering	NOUN
crl-14452	76	6	services	service	NOUN
crl-14452	76	7	appears	appear	VERB
crl-14452	76	8	to	to	PART
crl-14452	76	9	be	be	AUX
crl-14452	76	10	relatively	relatively	ADV
crl-14452	76	11	low	low	ADJ
crl-14452	76	12	compared	compare	VERB
crl-14452	76	13	to	to	ADP
crl-14452	76	14	other	other	ADJ
crl-14452	76	15	types	type	NOUN
crl-14452	76	16	of	of	ADP
crl-14452	76	17	requests	request	NOUN
crl-14452	76	18	for	for	ADP
crl-14452	76	19	reference	reference	NOUN
crl-14452	76	20	assistance	assistance	NOUN
crl-14452	76	21	.	.	PUNCT
crl-14452	77	1	this	this	PRON
crl-14452	77	2	is	be	AUX
crl-14452	77	3	particularly	particularly	ADV
crl-14452	77	4	true	true	ADJ
crl-14452	77	5	for	for	ADP
crl-14452	77	6	queries	query	NOUN
crl-14452	77	7	related	relate	VERB
crl-14452	77	8	to	to	ADP
crl-14452	77	9	academic	academic	ADJ
crl-14452	77	10	course	course	NOUN
crl-14452	77	11	work	work	NOUN
crl-14452	77	12	and	and	CCONJ
crl-14452	77	13	research	research	NOUN
crl-14452	77	14	.	.	PUNCT
crl-14452	78	1	results	result	NOUN
crl-14452	78	2	of	of	ADP
crl-14452	78	3	spss	spss	PROPN
crl-14452	78	4	cross	cross	NOUN
crl-14452	78	5	-	-	NOUN
crl-14452	78	6	tabulations	tabulation	NOUN
crl-14452	78	7	for	for	ADP
crl-14452	78	8	factual	factual	ADJ
crl-14452	78	9	,	,	PUNCT
crl-14452	78	10	bibliographic	bibliographic	ADJ
crl-14452	78	11	,	,	PUNCT
crl-14452	78	12	and	and	CCONJ
crl-14452	78	13	subject	subject	ADJ
crl-14452	78	14	/	/	SYM
crl-14452	78	15	instructional	instructional	ADJ
crl-14452	78	16	questions	question	NOUN
crl-14452	78	17	by	by	ADP
crl-14452	78	18	purpose	purpose	NOUN
crl-14452	78	19	of	of	ADP
crl-14452	78	20	the	the	DET
crl-14452	78	21	user	user	NOUN
crl-14452	78	22	are	be	AUX
crl-14452	78	23	provided	provide	VERB
crl-14452	78	24	in	in	ADP
crl-14452	78	25	table	table	NOUN
crl-14452	78	26	3	3	NUM
crl-14452	78	27	.	.	PUNCT
crl-14452	79	1	the	the	DET
crl-14452	79	2	chisquare	chisquare	NOUN
crl-14452	79	3	is	be	AUX
crl-14452	79	4	significant	significant	ADJ
crl-14452	79	5	,	,	PUNCT
crl-14452	79	6	indicating	indicate	VERB
crl-14452	79	7	that	that	SCONJ
crl-14452	79	8	there	there	PRON
crl-14452	79	9	is	be	VERB
crl-14452	79	10	a	a	DET
crl-14452	79	11	difference	difference	NOUN
crl-14452	79	12	in	in	ADP
crl-14452	79	13	proportion	proportion	NOUN
crl-14452	79	14	among	among	ADP
crl-14452	79	15	types	type	NOUN
crl-14452	79	16	of	of	ADP
crl-14452	79	17	queries	query	NOUN
crl-14452	79	18	made	make	VERB
crl-14452	79	19	for	for	ADP
crl-14452	79	20	course	course	NOUN
crl-14452	79	21	work	work	NOUN
crl-14452	79	22	,	,	PUNCT
crl-14452	79	23	research	research	NOUN
crl-14452	79	24	,	,	PUNCT
crl-14452	79	25	and	and	CCONJ
crl-14452	79	26	other	other	ADJ
crl-14452	79	27	reasons	reason	NOUN
crl-14452	79	28	.	.	PUNCT
crl-14452	80	1	the	the	DET
crl-14452	80	2	proportion	proportion	NOUN
crl-14452	80	3	of	of	ADP
crl-14452	80	4	facmarch	facmarch	NOUN
crl-14452	80	5	1989	1989	NUM
crl-14452	80	6	tual	tual	PROPN
crl-14452	80	7	questions	question	NOUN
crl-14452	80	8	asked	ask	VERB
crl-14452	80	9	to	to	PART
crl-14452	80	10	meet	meet	VERB
crl-14452	80	11	course	course	NOUN
crl-14452	80	12	work	work	NOUN
crl-14452	80	13	and	and	CCONJ
crl-14452	80	14	research	research	NOUN
crl-14452	80	15	needs	need	NOUN
crl-14452	80	16	is	be	AUX
crl-14452	80	17	much	much	ADV
crl-14452	80	18	lower	low	ADJ
crl-14452	80	19	than	than	ADP
crl-14452	80	20	those	those	PRON
crl-14452	80	21	asked	ask	VERB
crl-14452	80	22	for	for	ADP
crl-14452	80	23	other	other	ADJ
crl-14452	80	24	reasons	reason	NOUN
crl-14452	80	25	,	,	PUNCT
crl-14452	80	26	i.e.	i.e.	X
crl-14452	80	27	,	,	PUNCT
crl-14452	80	28	other	other	ADJ
crl-14452	80	29	job	job	NOUN
crl-14452	80	30	related	relate	VERB
crl-14452	80	31	,	,	PUNCT
crl-14452	80	32	personal	personal	ADJ
crl-14452	80	33	,	,	PUNCT
crl-14452	80	34	and	and	CCONJ
crl-14452	80	35	miscellaneous	miscellaneous	ADJ
crl-14452	80	36	.	.	PUNCT
crl-14452	81	1	of	of	ADP
crl-14452	81	2	the	the	DET
crl-14452	81	3	total	total	ADJ
crl-14452	81	4	number	number	NOUN
crl-14452	81	5	of	of	ADP
crl-14452	81	6	factual	factual	ADJ
crl-14452	81	7	questions	question	NOUN
crl-14452	81	8	in	in	ADP
crl-14452	81	9	the	the	DET
crl-14452	81	10	sample	sample	NOUN
crl-14452	81	11	,	,	PUNCT
crl-14452	81	12	42.9	42.9	NUM
crl-14452	81	13	percent	percent	NOUN
crl-14452	81	14	are	be	AUX
crl-14452	81	15	primarily	primarily	ADV
crl-14452	81	16	related	relate	VERB
crl-14452	81	17	to	to	PART
crl-14452	81	18	course	course	VERB
crl-14452	81	19	work	work	NOUN
crl-14452	81	20	,	,	PUNCT
crl-14452	81	21	17.9	17.9	NUM
crl-14452	81	22	percent	percent	NOUN
crl-14452	81	23	for	for	ADP
crl-14452	81	24	research	research	NOUN
crl-14452	81	25	and	and	CCONJ
crl-14452	81	26	39.3	39.3	NUM
crl-14452	81	27	percent	percent	NOUN
crl-14452	81	28	for	for	ADP
crl-14452	81	29	other	other	ADJ
crl-14452	81	30	reasons	reason	NOUN
crl-14452	81	31	.	.	PUNCT
crl-14452	82	1	therefore	therefore	ADV
crl-14452	82	2	,	,	PUNCT
crl-14452	82	3	of	of	ADP
crl-14452	82	4	the	the	DET
crl-14452	82	5	237	237	NUM
crl-14452	82	6	questions	question	NOUN
crl-14452	82	7	for	for	ADP
crl-14452	82	8	which	which	PRON
crl-14452	82	9	both	both	CCONJ
crl-14452	82	10	purpose	purpose	NOUN
crl-14452	82	11	and	and	CCONJ
crl-14452	82	12	type	type	NOUN
crl-14452	82	13	of	of	ADP
crl-14452	82	14	question	question	NOUN
crl-14452	82	15	are	be	AUX
crl-14452	82	16	identified	identify	VERB
crl-14452	82	17	,	,	PUNCT
crl-14452	82	18	only	only	ADV
crl-14452	82	19	17	17	NUM
crl-14452	82	20	(	(	PUNCT
crl-14452	82	21	7.2	7.2	NUM
crl-14452	82	22	percent	percent	NOUN
crl-14452	82	23	)	)	PUNCT
crl-14452	82	24	are	be	AUX
crl-14452	82	25	both	both	CCONJ
crl-14452	82	26	factual	factual	ADJ
crl-14452	82	27	and	and	CCONJ
crl-14452	82	28	closely	closely	ADV
crl-14452	82	29	related	relate	VERB
crl-14452	82	30	to	to	ADP
crl-14452	82	31	the	the	DET
crl-14452	82	32	primary	primary	ADJ
crl-14452	82	33	mission	mission	NOUN
crl-14452	82	34	of	of	ADP
crl-14452	82	35	the	the	DET
crl-14452	82	36	academic	academic	ADJ
crl-14452	82	37	library	library	NOUN
crl-14452	82	38	,	,	PUNCT
crl-14452	82	39	support	support	NOUN
crl-14452	82	40	of	of	ADP
crl-14452	82	41	coursework	coursework	NOUN
crl-14452	82	42	and	and	CCONJ
crl-14452	82	43	research	research	NOUN
crl-14452	82	44	(	(	PUNCT
crl-14452	82	45	see	see	VERB
crl-14452	82	46	table	table	NOUN
crl-14452	82	47	4	4	NUM
crl-14452	82	48	)	)	PUNCT
crl-14452	82	49	.	.	PUNCT
crl-14452	83	1	one	one	PRON
crl-14452	83	2	must	must	AUX
crl-14452	83	3	also	also	ADV
crl-14452	83	4	be	be	AUX
crl-14452	83	5	realistic	realistic	ADJ
crl-14452	83	6	by	by	ADP
crl-14452	83	7	asking	ask	VERB
crl-14452	83	8	if	if	SCONJ
crl-14452	83	9	accuracy	accuracy	NOUN
crl-14452	83	10	is	be	AUX
crl-14452	83	11	a	a	DET
crl-14452	83	12	key	key	ADJ
crl-14452	83	13	indicator	indicator	NOUN
crl-14452	83	14	of	of	ADP
crl-14452	83	15	reference	reference	NOUN
crl-14452	83	16	performance	performance	NOUN
crl-14452	83	17	.	.	PUNCT
crl-14452	84	1	while	while	SCONJ
crl-14452	84	2	unobtrusive	unobtrusive	ADJ
crl-14452	84	3	test	test	NOUN
crl-14452	84	4	questions	question	NOUN
crl-14452	84	5	have	have	AUX
crl-14452	84	6	documented	document	VERB
crl-14452	84	7	,	,	PUNCT
crl-14452	84	8	authoritatively	authoritatively	ADV
crl-14452	84	9	correct	correct	ADJ
crl-14452	84	10	answers	answer	NOUN
crl-14452	84	11	,	,	PUNCT
crl-14452	84	12	most	most	ADJ
crl-14452	84	13	real	real	ADJ
crl-14452	84	14	-	-	PUNCT
crl-14452	84	15	life	life	NOUN
crl-14452	84	16	questions	question	NOUN
crl-14452	84	17	are	be	AUX
crl-14452	84	18	not	not	PART
crl-14452	84	19	so	so	ADV
crl-14452	84	20	conveniently	conveniently	ADV
crl-14452	84	21	documented	document	VERB
crl-14452	84	22	.	.	PUNCT
crl-14452	85	1	professional	professional	ADJ
crl-14452	85	2	education	education	NOUN
crl-14452	85	3	stresses	stress	VERB
crl-14452	85	4	the	the	DET
crl-14452	85	5	identification	identification	NOUN
crl-14452	85	6	of	of	ADP
crl-14452	85	7	appropriate	appropriate	ADJ
crl-14452	85	8	sources	source	NOUN
crl-14452	85	9	containing	contain	VERB
crl-14452	85	10	an	an	DET
crl-14452	85	11	answer	answer	NOUN
crl-14452	85	12	,	,	PUNCT
crl-14452	85	13	but	but	CCONJ
crl-14452	85	14	not	not	PART
crl-14452	85	15	the	the	DET
crl-14452	85	16	ability	ability	NOUN
crl-14452	85	17	of	of	ADP
crl-14452	85	18	the	the	DET
crl-14452	85	19	librarian	librarian	PROPN
crl-14452	85	20	to	to	PART
crl-14452	85	21	judge	judge	VERB
crl-14452	85	22	the	the	DET
crl-14452	85	23	accuracy	accuracy	NOUN
crl-14452	85	24	of	of	ADP
crl-14452	85	25	that	that	DET
crl-14452	85	26	answer	answer	NOUN
crl-14452	85	27	.	.	PUNCT
crl-14452	86	1	a	a	DET
crl-14452	86	2	performance	performance	NOUN
crl-14452	86	3	measure	measure	NOUN
crl-14452	86	4	that	that	PRON
crl-14452	86	5	evaluates	evaluate	VERB
crl-14452	86	6	and	and	CCONJ
crl-14452	86	7	identifies	identify	VERB
crl-14452	86	8	a	a	DET
crl-14452	86	9	proper	proper	ADJ
crl-14452	86	10	source	source	NOUN
crl-14452	86	11	might	might	AUX
crl-14452	86	12	be	be	AUX
crl-14452	86	13	a	a	DET
crl-14452	86	14	more	more	ADV
crl-14452	86	15	reasonable	reasonable	ADJ
crl-14452	86	16	test	test	NOUN
crl-14452	86	17	of	of	ADP
crl-14452	86	18	reference	reference	NOUN
crl-14452	86	19	librarian	librarian	ADJ
crl-14452	86	20	effectiveness	effectiveness	NOUN
crl-14452	86	21	.	.	PUNCT
crl-14452	87	1	patrick	patrick	PROPN
crl-14452	87	2	wilson	wilson	PROPN
crl-14452	87	3	raises	raise	VERB
crl-14452	87	4	serious	serious	ADJ
crl-14452	87	5	questions	question	NOUN
crl-14452	87	6	about	about	ADP
crl-14452	87	7	the	the	DET
crl-14452	87	8	ability	ability	NOUN
crl-14452	87	9	of	of	ADP
crl-14452	87	10	reference	reference	NOUN
crl-14452	87	11	librarians	librarian	NOUN
crl-14452	87	12	to	to	PART
crl-14452	87	13	determine	determine	VERB
crl-14452	87	14	accuracy	accuracy	NOUN
crl-14452	87	15	in	in	ADP
crl-14452	87	16	all	all	DET
crl-14452	87	17	subject	subject	ADJ
crl-14452	87	18	areas	area	NOUN
crl-14452	87	19	.	.	PUNCT
crl-14452	88	1	he	he	PRON
crl-14452	88	2	notes	note	VERB
crl-14452	88	3	that	that	SCONJ
crl-14452	88	4	reference	reference	NOUN
crl-14452	88	5	works	work	NOUN
crl-14452	88	6	do	do	AUX
crl-14452	88	7	not	not	PART
crl-14452	88	8	collectively	collectively	ADV
crl-14452	88	9	give	give	VERB
crl-14452	88	10	a	a	DET
crl-14452	88	11	single	single	ADJ
crl-14452	88	12	standard	standard	ADJ
crl-14452	88	13	answer	answer	NOUN
crl-14452	88	14	for	for	ADP
crl-14452	88	15	the	the	DET
crl-14452	88	16	same	same	ADJ
crl-14452	88	17	question	question	NOUN
crl-14452	88	18	;	;	PUNCT
crl-14452	88	19	they	they	PRON
crl-14452	88	20	are	be	AUX
crl-14452	88	21	,	,	PUNCT
crl-14452	88	22	in	in	ADP
crl-14452	88	23	varying	vary	VERB
crl-14452	88	24	degrees	degree	NOUN
crl-14452	88	25	,	,	PUNCT
crl-14452	88	26	full	full	ADJ
crl-14452	88	27	of	of	ADP
crl-14452	88	28	inaccuracies	inaccuracy	NOUN
crl-14452	88	29	.	.	PUNCT
crl-14452	89	1	further	far	ADV
crl-14452	89	2	,	,	PUNCT
crl-14452	89	3	a	a	DET
crl-14452	89	4	standard	standard	ADJ
crl-14452	89	5	reference	reference	NOUN
crl-14452	89	6	work	work	NOUN
crl-14452	89	7	quickly	quickly	ADV
crl-14452	89	8	becomes	become	VERB
crl-14452	89	9	dated	date	VERB
crl-14452	89	10	and	and	CCONJ
crl-14452	89	11	incomplete	incomplete	ADJ
crl-14452	89	12	.	.	PUNCT
crl-14452	90	1	14	14	NUM
crl-14452	90	2	wilson	wilson	PROPN
crl-14452	90	3	concludes	conclude	VERB
crl-14452	90	4	that	that	SCONJ
crl-14452	90	5	librarians	librarian	NOUN
crl-14452	90	6	generally	generally	ADV
crl-14452	90	7	work	work	VERB
crl-14452	90	8	in	in	ADP
crl-14452	90	9	a	a	DET
crl-14452	90	10	world	world	NOUN
crl-14452	90	11	of	of	ADP
crl-14452	90	12	texts	text	NOUN
crl-14452	90	13	that	that	PRON
crl-14452	90	14	they	they	PRON
crl-14452	90	15	take	take	VERB
crl-14452	90	16	as	as	ADV
crl-14452	90	17	simply	simply	ADV
crl-14452	90	18	given	give	VERB
crl-14452	90	19	and	and	CCONJ
crl-14452	90	20	can	can	AUX
crl-14452	90	21	not	not	PART
crl-14452	90	22	claim	claim	VERB
crl-14452	90	23	to	to	ADP
crl-14452	90	24	evalutable3	evalutable3	NOUN
crl-14452	90	25	question	question	NOUN
crl-14452	90	26	type	type	NOUN
crl-14452	90	27	factual	factual	ADJ
crl-14452	90	28	bibliographic	bibliographic	ADJ
crl-14452	90	29	subject	subject	NOUN
crl-14452	90	30	/	/	SYM
crl-14452	90	31	instructional	instructional	ADJ
crl-14452	90	32	missing	miss	VERB
crl-14452	90	33	(	(	PUNCT
crl-14452	90	34	20	20	NUM
crl-14452	90	35	)	)	PUNCT
crl-14452	90	36	x2	x2	NOUN
crl-14452	90	37	28.99	28.99	NUM
crl-14452	90	38	,	,	PUNCT
crl-14452	90	39	df	df	PROPN
crl-14452	90	40	=	=	SYM
crl-14452	90	41	4	4	NUM
crl-14452	90	42	,	,	PUNCT
crl-14452	90	43	p	p	X
crl-14452	90	44	<	<	X
crl-14452	90	45	.ooos	.ooos	DET
crl-14452	90	46	type	type	NOUN
crl-14452	90	47	of	of	ADP
crl-14452	90	48	question	question	NOUN
crl-14452	90	49	and	and	CCONJ
crl-14452	90	50	purpose	purpose	NOUN
crl-14452	90	51	of	of	ADP
crl-14452	90	52	question	question	NOUN
crl-14452	90	53	course	course	NOUN
crl-14452	90	54	work	work	VERB
crl-14452	90	55	7.5	7.5	NUM
crl-14452	90	56	%	%	NOUN
crl-14452	90	57	16.8	16.8	NUM
crl-14452	90	58	75.8	75.8	NUM
crl-14452	90	59	100.1	100.1	NUM
crl-14452	90	60	%	%	NOUN
crl-14452	90	61	(	(	PUNCT
crl-14452	90	62	161	161	NUM
crl-14452	90	63	)	)	PUNCT
crl-14452	90	64	10.0	10.0	NUM
crl-14452	90	65	%	%	NOUN
crl-14452	90	66	26.0	26.0	NUM
crl-14452	90	67	64.0	64.0	NUM
crl-14452	90	68	100.0	100.0	NUM
crl-14452	90	69	%	%	NOUN
crl-14452	90	70	(	(	PUNCT
crl-14452	90	71	50	50	NUM
crl-14452	90	72	)	)	PUNCT
crl-14452	90	73	other	other	ADJ
crl-14452	90	74	42.3	42.3	NUM
crl-14452	90	75	%	%	NOUN
crl-14452	90	76	15.4	15.4	NUM
crl-14452	90	77	42.3	42.3	NUM
crl-14452	90	78	100.0	100.0	NUM
crl-14452	90	79	%	%	NOUN
crl-14452	91	1	i	i	PRON
crl-14452	91	2	(	(	PUNCT
crl-14452	91	3	26	26	NUM
crl-14452	91	4	)	)	PUNCT
crl-14452	91	5	table4	table4	NOUN
crl-14452	91	6	questions	question	NOUN
crl-14452	91	7	related	relate	VERB
crl-14452	91	8	and	and	CCONJ
crl-14452	91	9	unrelated	unrelated	ADJ
crl-14452	91	10	to	to	ADP
crl-14452	91	11	institutional	institutional	ADJ
crl-14452	91	12	mission	mission	NOUN
crl-14452	91	13	!	!	PUNCT
crl-14452	92	1	jpeof	jpeof	ADJ
crl-14452	92	2	question	question	NOUN
crl-14452	92	3	number	number	NOUN
crl-14452	92	4	course	course	NOUN
crl-14452	92	5	work	work	NOUN
crl-14452	92	6	and	and	CCONJ
crl-14452	92	7	research	research	NOUN
crl-14452	92	8	factual	factual	ADJ
crl-14452	92	9	17	17	NUM
crl-14452	92	10	bibliographic	bibliographic	ADJ
crl-14452	92	11	40	40	NUM
crl-14452	92	12	subject	subject	NOUN
crl-14452	92	13	/	/	SYM
crl-14452	92	14	instructional	instructional	ADJ
crl-14452	92	15	154	154	NUM
crl-14452	92	16	other	other	ADJ
crl-14452	92	17	reasons	reason	NOUN
crl-14452	92	18	factual	factual	ADJ
crl-14452	92	19	11	11	NUM
crl-14452	92	20	bibliographic	bibliographic	ADJ
crl-14452	92	21	4	4	NUM
crl-14452	92	22	subject	subject	NOUN
crl-14452	92	23	/	/	SYM
crl-14452	92	24	instructional	instructional	ADJ
crl-14452	92	25	11	11	NUM
crl-14452	92	26	237	237	NUM
crl-14452	92	27	missing	miss	VERB
crl-14452	92	28	(	(	PUNCT
crl-14452	92	29	20	20	NUM
crl-14452	92	30	)	)	PUNCT
crl-14452	92	31	percent	percent	NOUN
crl-14452	92	32	of	of	ADP
crl-14452	92	33	sample	sample	NOUN
crl-14452	92	34	7.2	7.2	NUM
crl-14452	92	35	16.9	16.9	NUM
crl-14452	92	36	65.0	65.0	NUM
crl-14452	92	37	4.6	4.6	NUM
crl-14452	92	38	1.7	1.7	NUM
crl-14452	92	39	4.6	4.6	NUM
crl-14452	92	40	100.0	100.0	NUM
crl-14452	92	41	ate	eat	VERB
crl-14452	92	42	independently	independently	ADV
crl-14452	92	43	.15	.15	NUM
crl-14452	93	1	the	the	DET
crl-14452	93	2	evaluation	evaluation	NOUN
crl-14452	93	3	of	of	ADP
crl-14452	93	4	the	the	DET
crl-14452	93	5	content	content	NOUN
crl-14452	93	6	of	of	ADP
crl-14452	93	7	texts	text	NOUN
crl-14452	93	8	requires	require	VERB
crl-14452	93	9	expertise	expertise	NOUN
crl-14452	93	10	in	in	ADP
crl-14452	93	11	the	the	DET
crl-14452	93	12	subject	subject	ADJ
crl-14452	93	13	matter	matter	NOUN
crl-14452	93	14	of	of	ADP
crl-14452	93	15	the	the	DET
crl-14452	93	16	text	text	NOUN
crl-14452	93	17	,	,	PUNCT
crl-14452	93	18	which	which	PRON
crl-14452	93	19	the	the	DET
crl-14452	93	20	librarian	librarian	NOUN
crl-14452	93	21	can	can	AUX
crl-14452	93	22	not	not	PART
crl-14452	93	23	be	be	AUX
crl-14452	93	24	expected	expect	VERB
crl-14452	93	25	to	to	PART
crl-14452	93	26	have	have	VERB
crl-14452	93	27	.	.	PUNCT
crl-14452	94	1	librarians	librarian	NOUN
crl-14452	94	2	are	be	AUX
crl-14452	94	3	not	not	PART
crl-14452	94	4	generally	generally	ADV
crl-14452	94	5	in	in	ADP
crl-14452	94	6	a	a	DET
crl-14452	94	7	position	position	NOUN
crl-14452	94	8	to	to	PART
crl-14452	94	9	be	be	AUX
crl-14452	94	10	able	able	ADJ
crl-14452	94	11	to	to	PART
crl-14452	94	12	evaluate	evaluate	VERB
crl-14452	94	13	the	the	DET
crl-14452	94	14	contents	content	NOUN
crl-14452	94	15	of	of	ADP
crl-14452	94	16	a	a	DET
crl-14452	94	17	reference	reference	NOUN
crl-14452	94	18	book	book	NOUN
crl-14452	94	19	or	or	CCONJ
crl-14452	94	20	to	to	PART
crl-14452	94	21	make	make	VERB
crl-14452	94	22	independent	independent	ADJ
crl-14452	94	23	judgments	judgment	NOUN
crl-14452	94	24	on	on	ADP
crl-14452	94	25	the	the	DET
crl-14452	94	26	correct	correct	ADJ
crl-14452	94	27	or	or	CCONJ
crl-14452	94	28	incorrect	incorrect	ADJ
crl-14452	94	29	status	status	NOUN
crl-14452	94	30	of	of	ADP
crl-14452	94	31	answers	answer	NOUN
crl-14452	94	32	.	.	PUNCT
crl-14452	95	1	it	it	PRON
crl-14452	95	2	seems	seem	VERB
crl-14452	95	3	,	,	PUNCT
crl-14452	95	4	therefore	therefore	ADV
crl-14452	95	5	,	,	PUNCT
crl-14452	95	6	that	that	SCONJ
crl-14452	95	7	our	our	PRON
crl-14452	95	8	key	key	ADJ
crl-14452	95	9	performance	performance	NOUN
crl-14452	95	10	measures	measure	NOUN
crl-14452	95	11	ought	ought	AUX
crl-14452	95	12	to	to	PART
crl-14452	95	13	be	be	AUX
crl-14452	95	14	designed	design	VERB
crl-14452	95	15	to	to	PART
crl-14452	95	16	acknowledge	acknowledge	VERB
crl-14452	95	17	more	more	ADV
crl-14452	95	18	thoroughly	thoroughly	ADV
crl-14452	95	19	the	the	DET
crl-14452	95	20	limited	limited	ADJ
crl-14452	95	21	judgments	judgment	NOUN
crl-14452	95	22	librarians	librarian	NOUN
crl-14452	95	23	are	be	AUX
crl-14452	95	24	able	able	ADJ
crl-14452	95	25	to	to	PART
crl-14452	95	26	make	make	VERB
crl-14452	95	27	.	.	PUNCT
crl-14452	96	1	data	datum	NOUN
crl-14452	96	2	from	from	ADP
crl-14452	96	3	this	this	DET
crl-14452	96	4	study	study	NOUN
crl-14452	96	5	support	support	PROPN
crl-14452	96	6	wilson	wilson	PROPN
crl-14452	96	7	's	's	PART
crl-14452	96	8	observations	observation	NOUN
crl-14452	96	9	.	.	PUNCT
crl-14452	97	1	librarians	librarian	NOUN
crl-14452	97	2	in	in	ADP
crl-14452	97	3	the	the	DET
crl-14452	97	4	study	study	NOUN
crl-14452	97	5	reported	report	VERB
crl-14452	97	6	good	good	ADJ
crl-14452	97	7	subject	subject	NOUN
crl-14452	97	8	expertise	expertise	NOUN
crl-14452	97	9	(	(	PUNCT
crl-14452	97	10	1	1	NUM
crl-14452	97	11	or	or	CCONJ
crl-14452	97	12	2	2	NUM
crl-14452	97	13	on	on	ADP
crl-14452	97	14	a	a	DET
crl-14452	97	15	scale	scale	NOUN
crl-14452	97	16	of	of	ADP
crl-14452	97	17	7	7	NUM
crl-14452	97	18	)	)	PUNCT
crl-14452	97	19	for	for	ADP
crl-14452	97	20	only	only	ADV
crl-14452	97	21	51.8	51.8	NUM
crl-14452	97	22	percent	percent	NOUN
crl-14452	97	23	of	of	ADP
crl-14452	97	24	the	the	DET
crl-14452	97	25	transactions	transaction	NOUN
crl-14452	97	26	,	,	PUNCT
crl-14452	97	27	and	and	CCONJ
crl-14452	97	28	users	user	NOUN
crl-14452	97	29	reported	report	VERB
crl-14452	97	30	the	the	DET
crl-14452	97	31	same	same	ADJ
crl-14452	97	32	level	level	NOUN
crl-14452	97	33	of	of	ADP
crl-14452	97	34	subject	subject	ADJ
crl-14452	97	35	expertise	expertise	NOUN
crl-14452	97	36	only	only	ADV
crl-14452	97	37	17.3	17.3	NUM
crl-14452	97	38	percent	percent	NOUN
crl-14452	97	39	of	of	ADP
crl-14452	97	40	the	the	DET
crl-14452	97	41	time	time	NOUN
crl-14452	97	42	.	.	PUNCT
crl-14452	98	1	this	this	PRON
crl-14452	98	2	is	be	AUX
crl-14452	98	3	the	the	DET
crl-14452	98	4	nature	nature	NOUN
crl-14452	98	5	of	of	ADP
crl-14452	98	6	general	general	ADJ
crl-14452	98	7	reference	reference	NOUN
crl-14452	98	8	desk	desk	NOUN
crl-14452	98	9	service	service	NOUN
crl-14452	98	10	,	,	PUNCT
crl-14452	98	11	where	where	SCONJ
crl-14452	98	12	librarians	librarian	NOUN
crl-14452	98	13	can	can	AUX
crl-14452	98	14	not	not	PART
crl-14452	98	15	hope	hope	VERB
crl-14452	98	16	to	to	PART
crl-14452	98	17	have	have	VERB
crl-14452	98	18	in	in	ADP
crl-14452	98	19	-	-	PUNCT
crl-14452	98	20	depth	depth	NOUN
crl-14452	98	21	subject	subject	NOUN
crl-14452	98	22	competence	competence	NOUN
crl-14452	98	23	in	in	ADP
crl-14452	98	24	all	all	DET
crl-14452	98	25	areas	area	NOUN
crl-14452	98	26	for	for	ADP
crl-14452	98	27	which	which	PRON
crl-14452	98	28	they	they	PRON
crl-14452	98	29	are	be	AUX
crl-14452	98	30	expected	expect	VERB
crl-14452	98	31	to	to	PART
crl-14452	98	32	answer	answer	VERB
crl-14452	98	33	questions	question	NOUN
crl-14452	98	34	.	.	PUNCT
crl-14452	99	1	one	one	NUM
crl-14452	99	2	user	user	NOUN
crl-14452	99	3	noted	note	VERB
crl-14452	99	4	,	,	PUNCT
crl-14452	99	5	''	''	PUNCT
crl-14452	99	6	the	the	DET
crl-14452	99	7	people	people	NOUN
crl-14452	99	8	are	be	AUX
crl-14452	99	9	helpful	helpful	ADJ
crl-14452	99	10	,	,	PUNCT
crl-14452	99	11	and	and	CCONJ
crl-14452	99	12	try	try	VERB
crl-14452	99	13	to	to	PART
crl-14452	99	14	do	do	VERB
crl-14452	99	15	their	their	PRON
crl-14452	99	16	best	good	ADJ
crl-14452	99	17	,	,	PUNCT
crl-14452	99	18	but	but	CCONJ
crl-14452	99	19	some	some	PRON
crl-14452	99	20	of	of	ADP
crl-14452	99	21	them	they	PRON
crl-14452	99	22	are	be	AUX
crl-14452	99	23	not	not	PART
crl-14452	99	24	qualified	qualified	ADJ
crl-14452	99	25	enough	enough	ADV
crl-14452	99	26	.	.	PUNCT
crl-14452	99	27	''	''	PUNCT
crl-14452	100	1	significant	significant	ADJ
crl-14452	100	2	subject	subject	NOUN
crl-14452	100	3	familiarity	familiarity	NOUN
crl-14452	100	4	by	by	ADP
crl-14452	100	5	the	the	DET
crl-14452	100	6	librarian	librarian	NOUN
crl-14452	100	7	was	be	AUX
crl-14452	100	8	positively	positively	ADV
crl-14452	100	9	associated	associate	VERB
crl-14452	100	10	with	with	ADP
crl-14452	100	11	user	user	NOUN
crl-14452	100	12	success	success	NOUN
crl-14452	100	13	for	for	ADP
crl-14452	100	14	subject	subject	NOUN
crl-14452	100	15	and	and	CCONJ
crl-14452	100	16	instructional	instructional	ADJ
crl-14452	100	17	questions	question	NOUN
crl-14452	100	18	(	(	PUNCT
crl-14452	100	19	r	r	NOUN
crl-14452	100	20	=	=	SYM
crl-14452	100	21	.303	.303	NUM
crl-14452	100	22	,	,	PUNCT
crl-14452	100	23	p	p	X
crl-14452	100	24	=	=	X
crl-14452	100	25	<	<	X
crl-14452	100	26	.0005	.0005	NOUN
crl-14452	100	27	)	)	PUNCT
crl-14452	100	28	and	and	CCONJ
crl-14452	100	29	factual	factual	ADJ
crl-14452	100	30	and	and	CCONJ
crl-14452	100	31	bibliographic	bibliographic	ADJ
crl-14452	100	32	queries	query	NOUN
crl-14452	100	33	(	(	PUNCT
crl-14452	100	34	r	r	NOUN
crl-14452	100	35	=	=	PUNCT
crl-14452	100	36	.208	.208	NUM
crl-14452	100	37	,	,	PUNCT
crl-14452	100	38	p	p	X
crl-14452	100	39	=	=	NOUN
crl-14452	100	40	.040	.040	NUM
crl-14452	100	41	)	)	PUNCT
crl-14452	100	42	.	.	PUNCT
crl-14452	101	1	user	user	NOUN
crl-14452	101	2	reports	report	NOUN
crl-14452	101	3	of	of	ADP
crl-14452	101	4	shorter	short	ADJ
crl-14452	101	5	lengths	length	NOUN
crl-14452	101	6	of	of	ADP
crl-14452	101	7	time	time	NOUN
crl-14452	101	8	spent	spend	VERB
crl-14452	101	9	with	with	ADP
crl-14452	101	10	the	the	DET
crl-14452	101	11	librarian	librarian	NOUN
crl-14452	101	12	were	be	AUX
crl-14452	101	13	more	more	ADV
crl-14452	101	14	strongly	strongly	ADV
crl-14452	101	15	associated	associate	VERB
crl-14452	101	16	with	with	ADP
crl-14452	101	17	user	user	NOUN
crl-14452	101	18	success	success	NOUN
crl-14452	101	19	in	in	ADP
crl-14452	101	20	locating	locate	VERB
crl-14452	101	21	materials	material	NOUN
crl-14452	101	22	for	for	ADP
crl-14452	101	23	factual	factual	ADJ
crl-14452	101	24	and	and	CCONJ
crl-14452	101	25	bibliographic	bibliographic	ADJ
crl-14452	101	26	citation	citation	NOUN
crl-14452	101	27	queries	query	NOUN
crl-14452	101	28	(	(	PUNCT
crl-14452	101	29	r	r	NOUN
crl-14452	101	30	=	=	SYM
crl-14452	101	31	.560	.560	NUM
crl-14452	101	32	,	,	PUNCT
crl-14452	101	33	p.	p.	NOUN
crl-14452	102	1	=	=	PUNCT
crl-14452	102	2	<	<	X
crl-14452	102	3	.0005	.0005	X
crl-14452	102	4	)	)	PUNCT
crl-14452	102	5	than	than	ADP
crl-14452	102	6	for	for	ADP
crl-14452	102	7	subject	subject	ADJ
crl-14452	102	8	unobtrusive	unobtrusive	ADJ
crl-14452	102	9	studies	study	NOUN
crl-14452	102	10	185	185	NUM
crl-14452	102	11	and	and	CCONJ
crl-14452	102	12	instructional	instructional	ADJ
crl-14452	102	13	queries	query	NOUN
crl-14452	102	14	(	(	PUNCT
crl-14452	102	15	r	r	NOUN
crl-14452	102	16	=	=	NOUN
crl-14452	102	17	.149	.149	NUM
crl-14452	102	18	,	,	PUNCT
crl-14452	102	19	p.	p.	NOUN
crl-14452	102	20	=	=	PUNCT
crl-14452	102	21	.026	.026	NUM
crl-14452	102	22	)	)	PUNCT
crl-14452	102	23	.	.	PUNCT
crl-14452	103	1	hernon	hernon	PROPN
crl-14452	103	2	and	and	CCONJ
crl-14452	103	3	mcclure	mcclure	PROPN
crl-14452	103	4	note	note	VERB
crl-14452	103	5	that	that	SCONJ
crl-14452	103	6	when	when	SCONJ
crl-14452	103	7	conducting	conduct	VERB
crl-14452	103	8	evaluation	evaluation	NOUN
crl-14452	103	9	studies	study	NOUN
crl-14452	103	10	,	,	PUNCT
crl-14452	103	11	issues	issue	NOUN
crl-14452	103	12	related	relate	VERB
crl-14452	103	13	to	to	ADP
crl-14452	103	14	the	the	DET
crl-14452	103	15	quality	quality	NOUN
crl-14452	103	16	of	of	ADP
crl-14452	103	17	the	the	DET
crl-14452	103	18	service	service	NOUN
crl-14452	103	19	must	must	AUX
crl-14452	103	20	be	be	AUX
crl-14452	103	21	separated	separate	VERB
crl-14452	103	22	from	from	ADP
crl-14452	103	23	the	the	DET
crl-14452	103	24	value	value	NOUN
crl-14452	103	25	of	of	ADP
crl-14452	103	26	that	that	DET
crl-14452	103	27	service	service	NOUN
crl-14452	103	28	.	.	PUNCT
crl-14452	104	1	ultimately	ultimately	ADV
crl-14452	104	2	,	,	PUNCT
crl-14452	104	3	the	the	DET
crl-14452	104	4	value	value	NOUN
crl-14452	104	5	of	of	ADP
crl-14452	104	6	the	the	DET
crl-14452	104	7	service	service	NOUN
crl-14452	104	8	is	be	AUX
crl-14452	104	9	based	base	VERB
crl-14452	104	10	upon	upon	SCONJ
crl-14452	104	11	the	the	DET
crl-14452	104	12	degree	degree	NOUN
crl-14452	104	13	to	to	PART
crl-14452	104	14	which	which	PRON
crl-14452	104	15	the	the	DET
crl-14452	104	16	service	service	NOUN
crl-14452	104	17	meets	meet	VERB
crl-14452	104	18	the	the	DET
crl-14452	104	19	information	information	NOUN
crl-14452	104	20	needs	need	NOUN
crl-14452	104	21	of	of	ADP
crl-14452	104	22	library	library	ADJ
crl-14452	104	23	clientele	clientele	NOUN
crl-14452	104	24	and	and	CCONJ
crl-14452	104	25	facilitates	facilitate	VERB
crl-14452	104	26	the	the	DET
crl-14452	104	27	accomplishment	accomplishment	NOUN
crl-14452	104	28	of	of	ADP
crl-14452	104	29	service	service	NOUN
crl-14452	104	30	objectives	objective	NOUN
crl-14452	104	31	.	.	PUNCT
crl-14452	105	1	16	16	NUM
crl-14452	105	2	libraries	library	NOUN
crl-14452	105	3	and	and	CCONJ
crl-14452	105	4	librarians	librarian	NOUN
crl-14452	105	5	should	should	AUX
crl-14452	105	6	be	be	AUX
crl-14452	105	7	judged	judge	VERB
crl-14452	105	8	primarily	primarily	ADV
crl-14452	105	9	on	on	ADP
crl-14452	105	10	whether	whether	SCONJ
crl-14452	105	11	they	they	PRON
crl-14452	105	12	provide	provide	VERB
crl-14452	105	13	added	add	VERB
crl-14452	105	14	value	value	NOUN
crl-14452	105	15	to	to	ADP
crl-14452	105	16	users	user	NOUN
crl-14452	105	17	.	.	PUNCT
crl-14452	106	1	when	when	SCONJ
crl-14452	106	2	partial	partial	ADJ
crl-14452	106	3	and	and	CCONJ
crl-14452	106	4	full	full	ADJ
crl-14452	106	5	success	success	NOUN
crl-14452	106	6	are	be	AUX
crl-14452	106	7	both	both	PRON
crl-14452	106	8	considered	consider	VERB
crl-14452	106	9	,	,	PUNCT
crl-14452	106	10	users	user	NOUN
crl-14452	106	11	report	report	VERB
crl-14452	106	12	greater	great	ADJ
crl-14452	106	13	success	success	NOUN
crl-14452	106	14	in	in	ADP
crl-14452	106	15	finding	find	VERB
crl-14452	106	16	some	some	PRON
crl-14452	106	17	or	or	CCONJ
crl-14452	106	18	all	all	PRON
crl-14452	106	19	materials	material	NOUN
crl-14452	106	20	for	for	ADP
crl-14452	106	21	subject	subject	NOUN
crl-14452	106	22	and	and	CCONJ
crl-14452	106	23	instructional	instructional	ADJ
crl-14452	106	24	(	(	PUNCT
crl-14452	106	25	95	95	NUM
crl-14452	106	26	.	.	NOUN
crl-14452	106	27	9	9	NUM
crl-14452	106	28	percent	percent	NOUN
crl-14452	106	29	)	)	PUNCT
crl-14452	106	30	queries	query	NOUN
crl-14452	106	31	than	than	ADP
crl-14452	106	32	for	for	ADP
crl-14452	106	33	factual	factual	ADJ
crl-14452	106	34	(	(	PUNCT
crl-14452	106	35	89	89	NUM
crl-14452	106	36	.	.	NOUN
crl-14452	106	37	3	3	NUM
crl-14452	106	38	percent	percent	NOUN
crl-14452	106	39	)	)	PUNCT
crl-14452	106	40	and	and	CCONJ
crl-14452	106	41	bibliographic	bibliographic	ADJ
crl-14452	106	42	(	(	PUNCT
crl-14452	106	43	84.1	84.1	NUM
crl-14452	106	44	percent	percent	NOUN
crl-14452	106	45	)	)	PUNCT
crl-14452	106	46	queries	query	NOUN
crl-14452	106	47	.	.	PUNCT
crl-14452	107	1	only	only	ADV
crl-14452	107	2	when	when	SCONJ
crl-14452	107	3	judged	judge	VERB
crl-14452	107	4	by	by	ADP
crl-14452	107	5	the	the	DET
crl-14452	107	6	more	more	ADV
crl-14452	107	7	stringent	stringent	ADJ
crl-14452	107	8	criterion	criterion	NOUN
crl-14452	107	9	of	of	ADP
crl-14452	107	10	locating	locate	VERB
crl-14452	107	11	all	all	DET
crl-14452	107	12	materials	material	NOUN
crl-14452	107	13	needed	need	VERB
crl-14452	107	14	did	do	AUX
crl-14452	107	15	users	user	NOUN
crl-14452	107	16	report	report	VERB
crl-14452	107	17	the	the	DET
crl-14452	107	18	greatest	great	ADJ
crl-14452	107	19	success	success	NOUN
crl-14452	107	20	rates	rate	NOUN
crl-14452	107	21	for	for	ADP
crl-14452	107	22	factual	factual	ADJ
crl-14452	107	23	queries	query	NOUN
crl-14452	107	24	(	(	PUNCT
crl-14452	107	25	see	see	VERB
crl-14452	107	26	table	table	NOUN
crl-14452	107	27	2	2	NUM
crl-14452	107	28	)	)	PUNCT
crl-14452	107	29	.	.	PUNCT
crl-14452	108	1	thus	thus	ADV
crl-14452	108	2	,	,	PUNCT
crl-14452	108	3	the	the	DET
crl-14452	108	4	correct	correct	ADJ
crl-14452	108	5	answer	answer	NOUN
crl-14452	108	6	fill	fill	NOUN
crl-14452	108	7	rate	rate	NOUN
crl-14452	108	8	appears	appear	VERB
crl-14452	108	9	to	to	PART
crl-14452	108	10	be	be	AUX
crl-14452	108	11	a	a	DET
crl-14452	108	12	useful	useful	ADJ
crl-14452	108	13	,	,	PUNCT
crl-14452	108	14	but	but	CCONJ
crl-14452	108	15	extremely	extremely	ADV
crl-14452	108	16	limited	limited	ADJ
crl-14452	108	17	,	,	PUNCT
crl-14452	108	18	measure	measure	NOUN
crl-14452	108	19	of	of	ADP
crl-14452	108	20	reference	reference	NOUN
crl-14452	108	21	performance	performance	NOUN
crl-14452	108	22	.	.	PUNCT
crl-14452	109	1	easier	easy	ADJ
crl-14452	109	2	-	-	PUNCT
crl-14452	109	3	than	than	ADP
crl-14452	109	4	-	-	PUNCT
crl-14452	109	5	average	average	NOUN
crl-14452	109	6	queries	query	VERB
crl-14452	109	7	another	another	DET
crl-14452	109	8	assumption	assumption	NOUN
crl-14452	109	9	underlying	underlie	VERB
crl-14452	109	10	many	many	ADJ
crl-14452	109	11	unobtrusive	unobtrusive	ADJ
crl-14452	109	12	studies	study	NOUN
crl-14452	109	13	of	of	ADP
crl-14452	109	14	reference	reference	NOUN
crl-14452	109	15	service	service	NOUN
crl-14452	109	16	is	be	AUX
crl-14452	109	17	that	that	SCONJ
crl-14452	109	18	the	the	DET
crl-14452	109	19	questions	question	NOUN
crl-14452	109	20	used	use	VERB
crl-14452	109	21	are	be	AUX
crl-14452	109	22	not	not	PART
crl-14452	109	23	difficult	difficult	ADJ
crl-14452	109	24	to	to	PART
crl-14452	109	25	answer	answer	VERB
crl-14452	109	26	.	.	PUNCT
crl-14452	110	1	mcclure	mcclure	PROPN
crl-14452	110	2	and	and	CCONJ
crl-14452	110	3	hernon	hernon	PROPN
crl-14452	110	4	suggest	suggest	VERB
crl-14452	110	5	that	that	SCONJ
crl-14452	110	6	the	the	DET
crl-14452	110	7	55	55	NUM
crl-14452	110	8	percent	percent	NOUN
crl-14452	110	9	correct	correct	ADJ
crl-14452	110	10	answer	answer	NOUN
crl-14452	110	11	fill	fill	NOUN
crl-14452	110	12	rate	rate	NOUN
crl-14452	110	13	is	be	AUX
crl-14452	110	14	typically	typically	ADV
crl-14452	110	15	computed	compute	VERB
crl-14452	110	16	on	on	ADP
crl-14452	110	17	questions	question	NOUN
crl-14452	110	18	with	with	ADP
crl-14452	110	19	an	an	DET
crl-14452	110	20	''	''	PUNCT
crl-14452	110	21	easier	easy	ADJ
crl-14452	110	22	-	-	PUNCT
crl-14452	110	23	than	than	ADP
crl-14452	110	24	-	-	PUNCT
crl-14452	110	25	average	average	ADJ
crl-14452	110	26	''	''	PUNCT
crl-14452	110	27	difficulty	difficulty	NOUN
crl-14452	110	28	level	level	NOUN
crl-14452	110	29	.	.	PUNCT
crl-14452	111	1	17	17	NUM
crl-14452	111	2	also	also	ADV
crl-14452	111	3	,	,	PUNCT
crl-14452	111	4	in	in	ADP
crl-14452	111	5	response	response	NOUN
crl-14452	111	6	to	to	ADP
crl-14452	111	7	a	a	DET
crl-14452	111	8	reviewer	reviewer	NOUN
crl-14452	111	9	's	's	PART
crl-14452	111	10	query	query	NOUN
crl-14452	111	11	as	as	ADP
crl-14452	111	12	to	to	ADP
crl-14452	111	13	whether	whether	SCONJ
crl-14452	111	14	the	the	DET
crl-14452	111	15	degree	degree	NOUN
crl-14452	111	16	of	of	ADP
crl-14452	111	17	difficulty	difficulty	NOUN
crl-14452	111	18	should	should	AUX
crl-14452	111	19	be	be	AUX
crl-14452	111	20	used	use	VERB
crl-14452	111	21	to	to	PART
crl-14452	111	22	judge	judge	VERB
crl-14452	111	23	the	the	DET
crl-14452	111	24	quality	quality	NOUN
crl-14452	111	25	of	of	ADP
crl-14452	111	26	reference	reference	NOUN
crl-14452	111	27	service	service	NOUN
crl-14452	111	28	,	,	PUNCT
crl-14452	111	29	hernon	hernon	NOUN
crl-14452	111	30	and	and	CCONJ
crl-14452	111	31	mcclure	mcclure	PROPN
crl-14452	111	32	state	state	PROPN
crl-14452	111	33	that	that	SCONJ
crl-14452	111	34	''	''	PUNCT
crl-14452	111	35	factual	factual	ADJ
crl-14452	111	36	and	and	CCONJ
crl-14452	111	37	bibliographic	bibliographic	ADJ
crl-14452	111	38	questions	question	NOUN
crl-14452	111	39	are	be	AUX
crl-14452	111	40	generally	generally	ADV
crl-14452	111	41	recognized	recognize	VERB
crl-14452	111	42	as	as	ADP
crl-14452	111	43	two	two	NUM
crl-14452	111	44	of	of	ADP
crl-14452	111	45	the	the	DET
crl-14452	111	46	easier	easy	ADJ
crl-14452	111	47	types	type	NOUN
crl-14452	111	48	of	of	ADP
crl-14452	111	49	reference	reference	NOUN
crl-14452	111	50	questions	question	NOUN
crl-14452	111	51	.	.	PUNCT
crl-14452	111	52	''	''	PUNCT
crl-14452	112	1	18	18	NUM
crl-14452	112	2	however	however	ADV
crl-14452	112	3	,	,	PUNCT
crl-14452	112	4	the	the	DET
crl-14452	112	5	degree	degree	NOUN
crl-14452	112	6	of	of	ADP
crl-14452	112	7	difficulty	difficulty	NOUN
crl-14452	112	8	of	of	ADP
crl-14452	112	9	average	average	ADJ
crl-14452	112	10	unobtrusive	unobtrusive	ADJ
crl-14452	112	11	test	test	NOUN
crl-14452	112	12	questions	question	NOUN
crl-14452	112	13	versus	versus	SCONJ
crl-14452	112	14	average	average	ADJ
crl-14452	112	15	questions	question	NOUN
crl-14452	112	16	actually	actually	ADV
crl-14452	112	17	asked	ask	VERB
crl-14452	112	18	in	in	ADP
crl-14452	112	19	academic	academic	ADJ
crl-14452	112	20	libraries	library	NOUN
crl-14452	112	21	for	for	ADP
crl-14452	112	22	factual	factual	ADJ
crl-14452	112	23	,	,	PUNCT
crl-14452	112	24	bibliographic	bibliographic	ADJ
crl-14452	112	25	,	,	PUNCT
crl-14452	112	26	and	and	CCONJ
crl-14452	112	27	subject	subject	ADJ
crl-14452	112	28	/	/	SYM
crl-14452	112	29	instructional	instructional	ADJ
crl-14452	112	30	questions	question	NOUN
crl-14452	112	31	has	have	AUX
crl-14452	112	32	not	not	PART
crl-14452	112	33	been	be	AUX
crl-14452	112	34	carefully	carefully	ADV
crl-14452	112	35	studied	study	VERB
crl-14452	112	36	.	.	PUNCT
crl-14452	113	1	for	for	ADP
crl-14452	113	2	service	service	NOUN
crl-14452	113	3	providers	provider	NOUN
crl-14452	113	4	,	,	PUNCT
crl-14452	113	5	task	task	NOUN
crl-14452	113	6	difficulty	difficulty	NOUN
crl-14452	113	7	was	be	AUX
crl-14452	113	8	found	find	VERB
crl-14452	113	9	to	to	PART
crl-14452	113	10	be	be	AUX
crl-14452	113	11	positively	positively	ADV
crl-14452	113	12	related	relate	VERB
crl-14452	113	13	to	to	ADP
crl-14452	113	14	task	task	NOUN
crl-14452	113	15	uncertainty	uncertainty	NOUN
crl-14452	113	16	.	.	PUNCT
crl-14452	114	1	19	19	NUM
crl-14452	114	2	thus	thus	ADV
crl-14452	114	3	,	,	PUNCT
crl-14452	114	4	data	datum	NOUN
crl-14452	114	5	on	on	ADP
crl-14452	114	6	task	task	NOUN
crl-14452	114	7	uncertainty	uncertainty	NOUN
crl-14452	114	8	collected	collect	VERB
crl-14452	114	9	for	for	ADP
crl-14452	114	10	this	this	DET
crl-14452	114	11	study	study	NOUN
crl-14452	114	12	provide	provide	VERB
crl-14452	114	13	an	an	DET
crl-14452	114	14	opportunity	opportunity	NOUN
crl-14452	114	15	to	to	ADP
crl-14452	114	16	186	186	NUM
crl-14452	114	17	college	college	PROPN
crl-14452	114	18	&	&	CCONJ
crl-14452	114	19	research	research	PROPN
crl-14452	114	20	libraries	library	NOUN
crl-14452	114	21	explore	explore	VERB
crl-14452	114	22	the	the	DET
crl-14452	114	23	differences	difference	NOUN
crl-14452	114	24	in	in	ADP
crl-14452	114	25	types	type	NOUN
crl-14452	114	26	of	of	ADP
crl-14452	114	27	questions	question	NOUN
crl-14452	114	28	.	.	PUNCT
crl-14452	115	1	uwork	uwork	NOUN
crl-14452	115	2	flow	flow	NOUN
crl-14452	115	3	uncertainties	uncertainty	NOUN
crl-14452	115	4	are	be	AUX
crl-14452	115	5	created	create	VERB
crl-14452	115	6	by	by	ADP
crl-14452	115	7	unpredictable	unpredictable	ADJ
crl-14452	115	8	client	client	NOUN
crl-14452	115	9	arrival	arrival	NOUN
crl-14452	115	10	,	,	PUNCT
crl-14452	115	11	service	service	NOUN
crl-14452	115	12	,	,	PUNCT
crl-14452	115	13	and	and	CCONJ
crl-14452	115	14	exit	exit	NOUN
crl-14452	115	15	patterns	pattern	NOUN
crl-14452	115	16	.	.	PUNCT
crl-14452	115	17	"	"	PUNCT
crl-14452	116	1	uncertainty	uncertainty	NOUN
crl-14452	116	2	can	can	AUX
crl-14452	116	3	be	be	AUX
crl-14452	116	4	defined	define	VERB
crl-14452	116	5	as	as	ADP
crl-14452	116	6	a	a	DET
crl-14452	116	7	situation	situation	NOUN
crl-14452	116	8	in	in	ADP
crl-14452	116	9	which	which	PRON
crl-14452	116	10	one	one	PRON
crl-14452	116	11	can	can	AUX
crl-14452	116	12	not	not	PART
crl-14452	116	13	control	control	VERB
crl-14452	116	14	or	or	CCONJ
crl-14452	116	15	reliabl~	reliabl~	NOUN
crl-14452	116	16	predict	predict	VERB
crl-14452	116	17	all	all	PRON
crl-14452	116	18	of	of	ADP
crl-14452	116	19	the	the	DET
crl-14452	116	20	variables	variable	NOUN
crl-14452	116	21	and	and	CCONJ
crl-14452	116	22	relations	relation	NOUN
crl-14452	116	23	.	.	PUNCT
crl-14452	117	1	uncertainty	uncertainty	NOUN
crl-14452	117	2	is	be	AUX
crl-14452	117	3	also	also	ADV
crl-14452	117	4	thought	think	VERB
crl-14452	117	5	to	to	PART
crl-14452	117	6	have	have	VERB
crl-14452	117	7	an	an	DET
crl-14452	117	8	important	important	ADJ
crl-14452	117	9	influence	influence	NOUN
crl-14452	117	10	upon	upon	SCONJ
crl-14452	117	11	delivery	delivery	NOUN
crl-14452	117	12	of	of	ADP
crl-14452	117	13	services.21	services.21	PROPN
crl-14452	117	14	fundamental	fundamental	ADJ
crl-14452	117	15	differences	difference	NOUN
crl-14452	117	16	exist	exist	VERB
crl-14452	117	17	between	between	ADP
crl-14452	117	18	production	production	NOUN
crl-14452	117	19	processes	process	NOUN
crl-14452	117	20	in	in	ADP
crl-14452	117	21	service	service	NOUN
crl-14452	117	22	and	and	CCONJ
crl-14452	117	23	manufacturing	manufacturing	NOUN
crl-14452	117	24	industries	industry	NOUN
crl-14452	117	25	.	.	PUNCT
crl-14452	118	1	these	these	DET
crl-14452	118	2	important	important	ADJ
crl-14452	118	3	differences	difference	NOUN
crl-14452	118	4	include	include	VERB
crl-14452	118	5	work	work	NOUN
crl-14452	118	6	flow	flow	NOUN
crl-14452	118	7	and	and	CCONJ
crl-14452	118	8	task	task	NOUN
crl-14452	118	9	uncertainties	uncertainty	NOUN
crl-14452	118	10	peculiar	peculiar	ADJ
crl-14452	118	11	to	to	ADP
crl-14452	118	12	service	service	NOUN
crl-14452	118	13	operations	operation	NOUN
crl-14452	118	14	.	.	PUNCT
crl-14452	119	1	work	work	NOUN
crl-14452	119	2	flow	flow	NOUN
crl-14452	119	3	uncertainties	uncertainty	NOUN
crl-14452	119	4	are	be	AUX
crl-14452	119	5	created	create	VERB
crl-14452	119	6	by	by	ADP
crl-14452	119	7	unpredictable	unpredictable	ADJ
crl-14452	119	8	client	client	NOUN
crl-14452	119	9	arrival	arrival	NOUN
crl-14452	119	10	,	,	PUNCT
crl-14452	119	11	service	service	NOUN
crl-14452	119	12	,	,	PUNCT
crl-14452	119	13	and	and	CCONJ
crl-14452	119	14	exit	exit	NOUN
crl-14452	119	15	patterns	pattern	NOUN
crl-14452	119	16	.	.	PUNCT
crl-14452	120	1	task	task	NOUN
crl-14452	120	2	uncertainty	uncertainty	NOUN
crl-14452	120	3	occurs	occur	VERB
crl-14452	120	4	when	when	SCONJ
crl-14452	120	5	there	there	PRON
crl-14452	120	6	is	be	VERB
crl-14452	120	7	incomplete	incomplete	ADJ
crl-14452	120	8	knowledge	knowledge	NOUN
crl-14452	120	9	about	about	ADP
crl-14452	120	10	how	how	SCONJ
crl-14452	120	11	to	to	PART
crl-14452	120	12	produce	produce	VERB
crl-14452	120	13	a	a	DET
crl-14452	120	14	desired	desire	VERB
crl-14452	120	15	outcome	outcome	NOUN
crl-14452	120	16	.	.	PUNCT
crl-14452	121	1	because	because	SCONJ
crl-14452	121	2	the	the	DET
crl-14452	121	3	production	production	NOUN
crl-14452	121	4	of	of	ADP
crl-14452	121	5	service	service	NOUN
crl-14452	121	6	outcomes	outcome	NOUN
crl-14452	121	7	depends	depend	VERB
crl-14452	121	8	upon	upon	SCONJ
crl-14452	121	9	interaction	interaction	NOUN
crl-14452	121	10	between	between	ADP
crl-14452	121	11	clients	client	NOUN
crl-14452	121	12	and	and	CCONJ
crl-14452	121	13	service	service	NOUN
crl-14452	121	14	providers	provider	NOUN
crl-14452	121	15	,	,	PUNCT
crl-14452	121	16	workers	worker	NOUN
crl-14452	121	17	can	can	AUX
crl-14452	121	18	not	not	PART
crl-14452	121	19	totally	totally	ADV
crl-14452	121	20	rely	rely	VERB
crl-14452	121	21	upon	upon	SCONJ
crl-14452	121	22	past	past	ADJ
crl-14452	121	23	procedures	procedure	NOUN
crl-14452	121	24	when	when	SCONJ
crl-14452	121	25	providing	provide	VERB
crl-14452	121	26	service	service	NOUN
crl-14452	121	27	to	to	ADP
crl-14452	121	28	individual	individual	ADJ
crl-14452	121	29	clients	client	NOUN
crl-14452	121	30	.	.	PUNCT
crl-14452	122	1	thus	thus	ADV
crl-14452	122	2	,	,	PUNCT
crl-14452	122	3	this	this	DET
crl-14452	122	4	obtrusive	obtrusive	ADJ
crl-14452	122	5	study	study	NOUN
crl-14452	122	6	includes	include	VERB
crl-14452	122	7	five	five	NUM
crl-14452	122	8	uncertainty	uncertainty	NOUN
crl-14452	122	9	measures	measure	NOUN
crl-14452	122	10	for	for	ADP
crl-14452	122	11	each	each	DET
crl-14452	122	12	question	question	NOUN
crl-14452	122	13	.	.	PUNCT
crl-14452	123	1	the	the	DET
crl-14452	123	2	five	five	NUM
crl-14452	123	3	measures	measure	NOUN
crl-14452	123	4	are	be	AUX
crl-14452	123	5	librarian	librarian	ADJ
crl-14452	123	6	ratings	rating	NOUN
crl-14452	123	7	of	of	ADP
crl-14452	123	8	:	:	PUNCT
crl-14452	123	9	(	(	PUNCT
crl-14452	123	10	1	1	X
crl-14452	123	11	)	)	PUNCT
crl-14452	123	12	the	the	DET
crl-14452	123	13	frequency	frequency	NOUN
crl-14452	123	14	of	of	ADP
crl-14452	123	15	use	use	NOUN
crl-14452	123	16	of	of	ADP
crl-14452	123	17	sources	source	NOUN
crl-14452	123	18	used	use	VERB
crl-14452	123	19	to	to	PART
crl-14452	123	20	answer	answer	VERB
crl-14452	123	21	a	a	DET
crl-14452	123	22	question	question	NOUN
crl-14452	123	23	,	,	PUNCT
crl-14452	123	24	(	(	PUNCT
crl-14452	123	25	2	2	X
crl-14452	123	26	)	)	PUNCT
crl-14452	123	27	the	the	DET
crl-14452	123	28	question	question	NOUN
crl-14452	123	29	as	as	ADP
crl-14452	123	30	a	a	DET
crl-14452	123	31	new	new	ADJ
crl-14452	123	32	type	type	NOUN
crl-14452	123	33	of	of	ADP
crl-14452	123	34	problem	problem	NOUN
crl-14452	123	35	,	,	PUNCT
crl-14452	123	36	(	(	PUNCT
crl-14452	123	37	3	3	X
crl-14452	123	38	)	)	PUNCT
crl-14452	123	39	the	the	DET
crl-14452	123	40	similarity	similarity	NOUN
crl-14452	123	41	of	of	ADP
crl-14452	123	42	a	a	DET
crl-14452	123	43	question	question	NOUN
crl-14452	123	44	to	to	ADP
crl-14452	123	45	other	other	ADJ
crl-14452	123	46	questions	question	NOUN
crl-14452	123	47	,	,	PUNCT
crl-14452	123	48	(	(	PUNCT
crl-14452	123	49	4	4	X
crl-14452	123	50	)	)	PUNCT
crl-14452	123	51	familiarity	familiarity	NOUN
crl-14452	123	52	with	with	ADP
crl-14452	123	53	the	the	DET
crl-14452	123	54	subject	subject	NOUN
crl-14452	123	55	of	of	ADP
crl-14452	123	56	the	the	DET
crl-14452	123	57	question	question	NOUN
crl-14452	123	58	,	,	PUNCT
crl-14452	123	59	and	and	CCONJ
crl-14452	123	60	(	(	PUNCT
crl-14452	123	61	5	5	X
crl-14452	123	62	)	)	PUNCT
crl-14452	123	63	familiarity	familiarity	NOUN
crl-14452	123	64	with	with	ADP
crl-14452	123	65	the	the	DET
crl-14452	123	66	information	information	NOUN
crl-14452	123	67	source	source	NOUN
crl-14452	123	68	used	use	VERB
crl-14452	123	69	to	to	PART
crl-14452	123	70	answer	answer	VERB
crl-14452	123	71	a	a	DET
crl-14452	123	72	question	question	NOUN
crl-14452	123	73	.	.	PUNCT
crl-14452	124	1	librarian	librarian	ADJ
crl-14452	124	2	ratings	rating	NOUN
crl-14452	124	3	are	be	AUX
crl-14452	124	4	compared	compare	VERB
crl-14452	124	5	for	for	ADP
crl-14452	124	6	factual	factual	ADJ
crl-14452	124	7	,	,	PUNCT
crl-14452	124	8	bibliographic	bibliographic	ADJ
crl-14452	124	9	,	,	PUNCT
crl-14452	124	10	and	and	CCONJ
crl-14452	124	11	subject	subject	ADJ
crl-14452	124	12	/	/	SYM
crl-14452	124	13	instructional	instructional	ADJ
crl-14452	124	14	types	type	NOUN
crl-14452	124	15	of	of	ADP
crl-14452	124	16	queries	query	NOUN
crl-14452	124	17	.	.	PUNCT
crl-14452	125	1	factual	factual	ADJ
crl-14452	125	2	and	and	CCONJ
crl-14452	125	3	bibliographic	bibliographic	ADJ
crl-14452	125	4	citation	citation	NOUN
crl-14452	125	5	questions	question	NOUN
crl-14452	125	6	are	be	AUX
crl-14452	125	7	separated	separate	VERB
crl-14452	125	8	for	for	ADP
crl-14452	125	9	this	this	DET
crl-14452	125	10	analysis	analysis	NOUN
crl-14452	125	11	because	because	SCONJ
crl-14452	125	12	the	the	DET
crl-14452	125	13	majority	majority	NOUN
crl-14452	125	14	of	of	ADP
crl-14452	125	15	questions	question	NOUN
crl-14452	125	16	used	use	VERB
crl-14452	125	17	for	for	ADP
crl-14452	125	18	unobtrusive	unobtrusive	ADJ
crl-14452	125	19	studies	study	NOUN
crl-14452	125	20	appear	appear	VERB
crl-14452	125	21	to	to	ADP
crl-14452	125	22	concern	concern	NOUN
crl-14452	125	23	factual	factual	ADJ
crl-14452	125	24	rather	rather	ADV
crl-14452	125	25	than	than	ADP
crl-14452	125	26	bibliographic	bibliographic	ADJ
crl-14452	125	27	citations	citation	NOUN
crl-14452	125	28	.	.	PUNCT
crl-14452	126	1	thus	thus	ADV
crl-14452	126	2	,	,	PUNCT
crl-14452	126	3	this	this	DET
crl-14452	126	4	study	study	NOUN
crl-14452	126	5	compares	compare	VERB
crl-14452	126	6	mean	mean	VERB
crl-14452	126	7	ratings	rating	NOUN
crl-14452	126	8	of	of	ADP
crl-14452	126	9	task	task	NOUN
crl-14452	126	10	uncertainty	uncertainty	NOUN
crl-14452	126	11	for	for	ADP
crl-14452	126	12	the	the	DET
crl-14452	126	13	factual	factual	ADJ
crl-14452	126	14	,	,	PUNCT
crl-14452	126	15	bibliographic	bibliographic	ADJ
crl-14452	126	16	citation	citation	NOUN
crl-14452	126	17	,	,	PUNCT
crl-14452	126	18	and	and	CCONJ
crl-14452	126	19	subject	subject	ADJ
crl-14452	126	20	/	/	SYM
crl-14452	126	21	instructional	instructional	ADJ
crl-14452	126	22	types	type	NOUN
crl-14452	126	23	of	of	ADP
crl-14452	126	24	questions	question	NOUN
crl-14452	126	25	(	(	PUNCT
crl-14452	126	26	table	table	NOUN
crl-14452	126	27	5	5	NUM
crl-14452	126	28	)	)	PUNCT
crl-14452	126	29	and	and	CCONJ
crl-14452	126	30	also	also	ADV
crl-14452	126	31	compares	compare	VERB
crl-14452	126	32	mean	mean	ADJ
crl-14452	126	33	ratings	rating	NOUN
crl-14452	126	34	march	march	PROPN
crl-14452	126	35	1989	1989	NUM
crl-14452	126	36	of	of	ADP
crl-14452	126	37	task	task	NOUN
crl-14452	126	38	uncertainty	uncertainty	NOUN
crl-14452	126	39	for	for	ADP
crl-14452	126	40	factual	factual	ADJ
crl-14452	126	41	versus	versus	ADP
crl-14452	126	42	all	all	DET
crl-14452	126	43	other	other	ADJ
crl-14452	126	44	types	type	NOUN
crl-14452	126	45	of	of	ADP
crl-14452	126	46	questions	question	NOUN
crl-14452	126	47	(	(	PUNCT
crl-14452	126	48	table	table	NOUN
crl-14452	126	49	6	6	NUM
crl-14452	126	50	)	)	PUNCT
crl-14452	126	51	.	.	PUNCT
crl-14452	127	1	means	mean	VERB
crl-14452	127	2	for	for	ADP
crl-14452	127	3	frequency	frequency	NOUN
crl-14452	127	4	of	of	ADP
crl-14452	127	5	use	use	NOUN
crl-14452	127	6	of	of	ADP
crl-14452	127	7	sources	source	NOUN
crl-14452	127	8	are	be	AUX
crl-14452	127	9	significantly	significantly	ADV
crl-14452	127	10	different	different	ADJ
crl-14452	127	11	for	for	ADP
crl-14452	127	12	factual	factual	ADJ
crl-14452	127	13	and	and	CCONJ
crl-14452	127	14	subject	subject	ADJ
crl-14452	127	15	/	/	SYM
crl-14452	127	16	instructional	instructional	ADJ
crl-14452	127	17	questions	question	NOUN
crl-14452	127	18	,	,	PUNCT
crl-14452	127	19	with	with	ADP
crl-14452	127	20	sources	source	NOUN
crl-14452	127	21	for	for	ADP
crl-14452	127	22	factual	factual	ADJ
crl-14452	127	23	queries	query	NOUN
crl-14452	127	24	used	use	VERB
crl-14452	127	25	less	less	ADV
crl-14452	127	26	frequently	frequently	ADV
crl-14452	127	27	(	(	PUNCT
crl-14452	127	28	table	table	NOUN
crl-14452	127	29	5	5	NUM
crl-14452	127	30	)	)	PUNCT
crl-14452	127	31	.	.	PUNCT
crl-14452	128	1	for	for	ADP
crl-14452	128	2	three	three	NUM
crl-14452	128	3	measures	measure	NOUN
crl-14452	128	4	of	of	ADP
crl-14452	128	5	task	task	NOUN
crl-14452	128	6	uncertainty	uncertainty	NOUN
crl-14452	128	7	-	-	PUNCT
crl-14452	128	8	similarity	similarity	NOUN
crl-14452	128	9	of	of	ADP
crl-14452	128	10	questions	question	NOUN
crl-14452	128	11	,	,	PUNCT
crl-14452	128	12	librarian	librarian	ADJ
crl-14452	128	13	subject	subject	NOUN
crl-14452	128	14	familiarity	familiarity	NOUN
crl-14452	128	15	,	,	PUNCT
crl-14452	128	16	and	and	CCONJ
crl-14452	128	17	librarian	librarian	ADJ
crl-14452	128	18	information	information	NOUN
crl-14452	128	19	source	source	NOUN
crl-14452	128	20	familiarity	familiarity	NOUN
crl-14452	128	21	-	-	PUNCT
crl-14452	128	22	means	means	NOUN
crl-14452	128	23	for	for	ADP
crl-14452	128	24	factual	factual	ADJ
crl-14452	128	25	and	and	CCONJ
crl-14452	128	26	bibliographic	bibliographic	ADJ
crl-14452	128	27	questions	question	NOUN
crl-14452	128	28	are	be	AUX
crl-14452	128	29	significantly	significantly	ADV
crl-14452	128	30	different	different	ADJ
crl-14452	128	31	.	.	PUNCT
crl-14452	129	1	for	for	ADP
crl-14452	129	2	three	three	NUM
crl-14452	129	3	measures	measure	NOUN
crl-14452	129	4	-	-	PUNCT
crl-14452	129	5	frequency	frequency	NOUN
crl-14452	129	6	of	of	ADP
crl-14452	129	7	use	use	NOUN
crl-14452	129	8	of	of	ADP
crl-14452	129	9	sources	source	NOUN
crl-14452	129	10	,	,	PUNCT
crl-14452	129	11	similarity	similarity	NOUN
crl-14452	129	12	of	of	ADP
crl-14452	129	13	questions	question	NOUN
crl-14452	129	14	,	,	PUNCT
crl-14452	129	15	and	and	CCONJ
crl-14452	129	16	librarian	librarian	ADJ
crl-14452	129	17	subject	subject	NOUN
crl-14452	129	18	familiarity	familiarity	NOUN
crl-14452	129	19	-	-	PUNCT
crl-14452	129	20	there	there	PRON
crl-14452	129	21	are	be	VERB
crl-14452	129	22	significant	significant	ADJ
crl-14452	129	23	differences	difference	NOUN
crl-14452	129	24	between	between	ADP
crl-14452	129	25	the	the	DET
crl-14452	129	26	means	mean	NOUN
crl-14452	129	27	for	for	ADP
crl-14452	129	28	factual	factual	ADJ
crl-14452	129	29	and	and	CCONJ
crl-14452	129	30	other	other	ADJ
crl-14452	129	31	types	type	NOUN
crl-14452	129	32	of	of	ADP
crl-14452	129	33	reference	reference	NOUN
crl-14452	129	34	queries	query	NOUN
crl-14452	129	35	(	(	PUNCT
crl-14452	129	36	table	table	NOUN
crl-14452	129	37	6	6	NUM
crl-14452	129	38	)	)	PUNCT
crl-14452	129	39	.	.	PUNCT
crl-14452	130	1	on	on	ADP
crl-14452	130	2	the	the	DET
crl-14452	130	3	average	average	NOUN
crl-14452	130	4	these	these	DET
crl-14452	130	5	librarians	librarian	NOUN
crl-14452	130	6	regard	regard	VERB
crl-14452	130	7	factual	factual	ADJ
crl-14452	130	8	questions	question	NOUN
crl-14452	130	9	as	as	ADP
crl-14452	130	10	somewhat	somewhat	ADV
crl-14452	130	11	less	less	ADV
crl-14452	130	12	routine	routine	ADJ
crl-14452	130	13	,	,	PUNCT
crl-14452	130	14	because	because	SCONJ
crl-14452	130	15	they	they	PRON
crl-14452	130	16	involve	involve	VERB
crl-14452	130	17	the	the	DET
crl-14452	130	18	use	use	NOUN
crl-14452	130	19	of	of	ADP
crl-14452	130	20	somewhat	somewhat	ADV
crl-14452	130	21	less	less	ADV
crl-14452	130	22	frequently	frequently	ADV
crl-14452	130	23	used	use	VERB
crl-14452	130	24	sources	source	NOUN
crl-14452	130	25	and	and	CCONJ
crl-14452	130	26	are	be	AUX
crl-14452	130	27	slightly	slightly	ADV
crl-14452	130	28	less	less	ADV
crl-14452	130	29	similar	similar	ADJ
crl-14452	130	30	to	to	ADP
crl-14452	130	31	other	other	ADJ
crl-14452	130	32	types	type	NOUN
crl-14452	130	33	of	of	ADP
crl-14452	130	34	questions	question	NOUN
crl-14452	130	35	.	.	PUNCT
crl-14452	131	1	librarians	librarian	NOUN
crl-14452	131	2	also	also	ADV
crl-14452	131	3	report	report	VERB
crl-14452	131	4	somewhat	somewhat	ADV
crl-14452	131	5	less	less	ADV
crl-14452	131	6	subject	subject	ADJ
crl-14452	131	7	familiarity	familiarity	NOUN
crl-14452	131	8	when	when	SCONJ
crl-14452	131	9	responding	respond	VERB
crl-14452	131	10	to	to	ADP
crl-14452	131	11	the	the	DET
crl-14452	131	12	factual	factual	ADJ
crl-14452	131	13	queries	query	NOUN
crl-14452	131	14	included	include	VERB
crl-14452	131	15	in	in	ADP
crl-14452	131	16	this	this	DET
crl-14452	131	17	sample	sample	NOUN
crl-14452	131	18	.	.	PUNCT
crl-14452	132	1	u	u	PRON
crl-14452	132	2	librarians	librarian	NOUN
crl-14452	132	3	judge	judge	VERB
crl-14452	132	4	factual	factual	ADJ
crl-14452	132	5	questions	question	NOUN
crl-14452	132	6	to	to	PART
crl-14452	132	7	be	be	AUX
crl-14452	132	8	more	more	ADV
crl-14452	132	9	difficult	difficult	ADJ
crl-14452	132	10	because	because	SCONJ
crl-14452	132	11	answering	answer	VERB
crl-14452	132	12	these	these	DET
crl-14452	132	13	questions	question	NOUN
crl-14452	132	14	involves	involve	VERB
crl-14452	132	15	the	the	DET
crl-14452	132	16	use	use	NOUN
crl-14452	132	17	of	of	ADP
crl-14452	132	18	less	less	ADV
crl-14452	132	19	familiar	familiar	ADJ
crl-14452	132	20	,	,	PUNCT
crl-14452	132	21	less	less	ADV
crl-14452	132	22	frequently	frequently	ADV
crl-14452	132	23	used	use	VERB
crl-14452	132	24	sources	source	NOUN
crl-14452	132	25	.	.	PUNCT
crl-14452	132	26	"	"	PUNCT
crl-14452	133	1	mean	mean	VERB
crl-14452	133	2	ratings	rating	NOUN
crl-14452	133	3	of	of	ADP
crl-14452	133	4	the	the	DET
crl-14452	133	5	task	task	NOUN
crl-14452	133	6	uncertainty	uncertainty	NOUN
crl-14452	133	7	involved	involve	VERB
crl-14452	133	8	with	with	ADP
crl-14452	133	9	factual	factual	ADJ
crl-14452	133	10	queries	query	NOUN
crl-14452	133	11	indicate	indicate	VERB
crl-14452	133	12	that	that	SCONJ
crl-14452	133	13	on	on	ADP
crl-14452	133	14	the	the	DET
crl-14452	133	15	average	average	ADJ
crl-14452	133	16	librarians	librarian	NOUN
crl-14452	133	17	in	in	ADP
crl-14452	133	18	this	this	DET
crl-14452	133	19	study	study	NOUN
crl-14452	133	20	view	view	VERB
crl-14452	133	21	the	the	DET
crl-14452	133	22	uncertainty	uncertainty	NOUN
crl-14452	133	23	in	in	ADP
crl-14452	133	24	the	the	DET
crl-14452	133	25	task	task	NOUN
crl-14452	133	26	of	of	ADP
crl-14452	133	27	answering	answer	VERB
crl-14452	133	28	factual	factual	ADJ
crl-14452	133	29	queries	query	NOUN
crl-14452	133	30	as	as	ADP
crl-14452	133	31	somewhat	somewhat	ADV
crl-14452	133	32	greater	great	ADJ
crl-14452	133	33	than	than	ADP
crl-14452	133	34	the	the	DET
crl-14452	133	35	uncertainty	uncertainty	NOUN
crl-14452	133	36	involved	involve	VERB
crl-14452	133	37	in	in	ADP
crl-14452	133	38	answering	answer	VERB
crl-14452	133	39	other	other	ADJ
crl-14452	133	40	queries	query	NOUN
crl-14452	133	41	.	.	PUNCT
crl-14452	134	1	therefore	therefore	ADV
crl-14452	134	2	,	,	PUNCT
crl-14452	134	3	findings	finding	NOUN
crl-14452	134	4	in	in	ADP
crl-14452	134	5	this	this	DET
crl-14452	134	6	study	study	NOUN
crl-14452	134	7	suggest	suggest	VERB
crl-14452	134	8	that	that	SCONJ
crl-14452	134	9	librarians	librarian	NOUN
crl-14452	134	10	judge	judge	VERB
crl-14452	134	11	factual	factual	ADJ
crl-14452	134	12	questions	question	NOUN
crl-14452	134	13	to	to	PART
crl-14452	134	14	be	be	AUX
crl-14452	134	15	more	more	ADV
crl-14452	134	16	difficult	difficult	ADJ
crl-14452	134	17	because	because	SCONJ
crl-14452	134	18	answering	answer	VERB
crl-14452	134	19	these	these	DET
crl-14452	134	20	questions	question	NOUN
crl-14452	134	21	involves	involve	VERB
crl-14452	134	22	the	the	DET
crl-14452	134	23	use	use	NOUN
crl-14452	134	24	of	of	ADP
crl-14452	134	25	less	less	ADV
crl-14452	134	26	familiar	familiar	ADJ
crl-14452	134	27	,	,	PUNCT
crl-14452	134	28	less	less	ADV
crl-14452	134	29	frequently	frequently	ADV
crl-14452	134	30	used	use	VERB
crl-14452	134	31	sources	source	NOUN
crl-14452	134	32	.	.	PUNCT
crl-14452	135	1	represents	represent	VERB
crl-14452	135	2	real	real	ADJ
crl-14452	135	3	-	-	PUNCT
crl-14452	135	4	life	life	NOUN
crl-14452	135	5	patrons	patron	NOUN
crl-14452	135	6	hernon	hernon	NOUN
crl-14452	135	7	and	and	CCONJ
crl-14452	135	8	mcclure	mcclure	PROPN
crl-14452	135	9	argue	argue	VERB
crl-14452	135	10	that	that	SCONJ
crl-14452	135	11	increased	increase	VERB
crl-14452	135	12	use	use	NOUN
crl-14452	135	13	of	of	ADP
crl-14452	135	14	unobtrusive	unobtrusive	ADJ
crl-14452	135	15	testing	testing	NOUN
crl-14452	135	16	of	of	ADP
crl-14452	135	17	referunobtrusive	referunobtrusive	ADJ
crl-14452	135	18	studies	study	NOUN
crl-14452	135	19	187	187	NUM
crl-14452	135	20	tables	table	NOUN
crl-14452	135	21	mean	mean	VERB
crl-14452	135	22	ratings	rating	NOUN
crl-14452	135	23	of	of	ADP
crl-14452	135	24	task	task	NOUN
crl-14452	135	25	uncertainty	uncertainty	NOUN
crl-14452	135	26	for	for	ADP
crl-14452	135	27	facfual	facfual	ADJ
crl-14452	135	28	,	,	PUNCT
crl-14452	135	29	bffiliograpidc	bffiliograpidc	NOUN
crl-14452	135	30	,	,	PUNCT
crl-14452	135	31	and	and	CCONJ
crl-14452	135	32	subject	subject	ADJ
crl-14452	135	33	/	/	SYM
crl-14452	135	34	instructional	instructional	ADJ
crl-14452	135	35	questions	question	NOUN
crl-14452	135	36	(	(	PUNCT
crl-14452	135	37	rating	rating	NOUN
crl-14452	135	38	scale	scale	NOUN
crl-14452	135	39	:	:	PUNCT
crl-14452	135	40	1	1	NUM
crl-14452	135	41	=	=	SYM
crl-14452	135	42	very	very	ADV
crl-14452	135	43	great	great	ADJ
crl-14452	135	44	or	or	CCONJ
crl-14452	135	45	completely	completely	ADV
crl-14452	135	46	;	;	PUNCT
crl-14452	135	47	7	7	NUM
crl-14452	135	48	=	=	SYM
crl-14452	135	49	very	very	ADV
crl-14452	135	50	little	little	ADJ
crl-14452	135	51	,	,	PUNCT
crl-14452	135	52	very	very	ADV
crl-14452	135	53	seldom	seldom	ADV
crl-14452	135	54	or	or	CCONJ
crl-14452	135	55	not	not	PART
crl-14452	135	56	at	at	ADV
crl-14452	135	57	all	all	ADV
crl-14452	135	58	)	)	PUNCT
crl-14452	135	59	task	task	NOUN
crl-14452	135	60	uncertain	uncertain	ADJ
crl-14452	135	61	!	!	PUNCT
crl-14452	135	62	!	!	PUNCT
crl-14452	136	1	frequency	frequency	NOUN
crl-14452	136	2	of	of	ADP
crl-14452	136	3	use	use	NOUN
crl-14452	136	4	of	of	ADP
crl-14452	136	5	sources	source	NOUN
crl-14452	136	6	new	new	ADJ
crl-14452	136	7	type	type	NOUN
crl-14452	136	8	of	of	ADP
crl-14452	136	9	problem	problem	NOUN
crl-14452	136	10	similanty	similanty	PROPN
crl-14452	136	11	of	of	ADP
crl-14452	136	12	questions	question	NOUN
crl-14452	136	13	librarian	librarian	ADJ
crl-14452	136	14	subject	subject	ADJ
crl-14452	136	15	familiarity	familiarity	NOUN
crl-14452	136	16	librarian	librarian	ADJ
crl-14452	136	17	information	information	NOUN
crl-14452	136	18	source	source	NOUN
crl-14452	136	19	familiari!y	familiari!y	PROPN
crl-14452	136	20	*	*	PUNCT
crl-14452	136	21	p<.os	p<.os	NOUN
crl-14452	137	1	tp<.ol	tp<.ol	DET
crl-14452	137	2	fact	fact	NOUN
crl-14452	137	3	.	.	PUNCT
crl-14452	138	1	bibl	bibl	PROPN
crl-14452	138	2	.	.	PUNCT
crl-14452	139	1	2.7c	2.7c	NUM
crl-14452	139	2	?	?	PUNCT
crl-14452	140	1	2.07	2.07	NUM
crl-14452	140	2	6.00	6.00	NUM
crl-14452	140	3	6.04	6.04	NUM
crl-14452	140	4	3.38b	3.38b	NUM
crl-14452	140	5	2.15b	2.15b	NUM
crl-14452	140	6	3.59b	3.59b	NUM
crl-14452	140	7	2.48b	2.48b	NUM
crl-14452	140	8	2.5~	2.5~	NUM
crl-14452	140	9	1.5~	1.5~	NUM
crl-14452	140	10	subject/	subject/	NUM
crl-14452	140	11	instruct	instruct	VERB
crl-14452	140	12	.	.	PUNCT
crl-14452	141	1	df	df	PROPN
crl-14452	141	2	f	f	PROPN
crl-14452	142	1	2.038	2.038	NUM
crl-14452	142	2	2,249	2,249	NUM
crl-14452	142	3	3.34	3.34	NUM
crl-14452	142	4	*	*	NUM
crl-14452	142	5	5.73	5.73	NUM
crl-14452	142	6	2,252	2,252	NUM
crl-14452	142	7	.40	.40	NUM
crl-14452	142	8	2.69	2.69	NUM
crl-14452	142	9	2,253	2,253	NUM
crl-14452	142	10	5.20	5.20	NUM
crl-14452	142	11	+	+	CCONJ
crl-14452	142	12	2.%	2.%	NUM
crl-14452	142	13	2,253	2,253	NUM
crl-14452	142	14	3.52	3.52	NUM
crl-14452	142	15	*	*	SYM
crl-14452	142	16	2.25c	2.25c	NUM
crl-14452	142	17	2,253	2,253	NUM
crl-14452	142	18	5.53	5.53	NUM
crl-14452	142	19	+	+	SYM
crl-14452	142	20	8	8	NUM
crl-14452	142	21	means	mean	NOUN
crl-14452	142	22	for	for	ADP
crl-14452	142	23	factual	factual	ADJ
crl-14452	142	24	and	and	CCONJ
crl-14452	142	25	subject	subject	ADJ
crl-14452	142	26	/	/	SYM
crl-14452	142	27	instructional	instructional	ADJ
crl-14452	142	28	queries	query	NOUN
crl-14452	142	29	are	be	AUX
crl-14452	142	30	significantly	significantly	ADV
crl-14452	142	31	different	different	ADJ
crl-14452	142	32	at	at	ADP
crl-14452	142	33	the	the	DET
crl-14452	142	34	.os	.os	CCONJ
crl-14452	142	35	level	level	NOUN
crl-14452	142	36	(	(	PUNCT
crl-14452	142	37	scheffe	scheffe	ADJ
crl-14452	142	38	test	test	NOUN
crl-14452	142	39	)	)	PUNCT
crl-14452	142	40	.	.	PUNCT
crl-14452	143	1	~eans	~ean	NOUN
crl-14452	143	2	for	for	ADP
crl-14452	143	3	factual	factual	ADJ
crl-14452	143	4	and	and	CCONJ
crl-14452	143	5	bibliographic	bibliographic	ADJ
crl-14452	143	6	queries	query	NOUN
crl-14452	143	7	are	be	AUX
crl-14452	143	8	significantly	significantly	ADV
crl-14452	143	9	different	different	ADJ
crl-14452	143	10	at	at	ADP
crl-14452	143	11	the	the	DET
crl-14452	143	12	.os	.os	CCONJ
crl-14452	143	13	level	level	NOUN
crl-14452	143	14	(	(	PUNCT
crl-14452	143	15	scheffe	scheffe	ADJ
crl-14452	143	16	test	test	NOUN
crl-14452	143	17	)	)	PUNCT
crl-14452	143	18	.	.	PUNCT
crl-14452	144	1	~eans	~ean	NOUN
crl-14452	144	2	for	for	ADP
crl-14452	144	3	factual	factual	ADJ
crl-14452	144	4	and	and	CCONJ
crl-14452	144	5	subject	subject	ADJ
crl-14452	144	6	/	/	SYM
crl-14452	144	7	instructional	instructional	ADJ
crl-14452	144	8	queries	query	NOUN
crl-14452	144	9	are	be	AUX
crl-14452	144	10	significantly	significantly	ADV
crl-14452	144	11	different	different	ADJ
crl-14452	144	12	from	from	ADP
crl-14452	144	13	bibliographic	bibliographic	ADJ
crl-14452	144	14	queries	query	NOUN
crl-14452	144	15	(	(	PUNCT
crl-14452	144	16	scheffe	scheffe	ADJ
crl-14452	144	17	test	test	NOUN
crl-14452	144	18	)	)	PUNCT
crl-14452	144	19	.	.	PUNCT
crl-14452	145	1	table6	table6	NOUN
crl-14452	146	1	mean	mean	VERB
crl-14452	146	2	ratings	rating	NOUN
crl-14452	146	3	of	of	ADP
crl-14452	146	4	task	task	NOUN
crl-14452	146	5	uncertainty	uncertainty	NOUN
crl-14452	146	6	for	for	ADP
crl-14452	146	7	facfual	facfual	ADJ
crl-14452	146	8	versus	versus	ADP
crl-14452	146	9	other	other	ADJ
crl-14452	146	10	types	type	NOUN
crl-14452	146	11	of	of	ADP
crl-14452	146	12	questions	question	NOUN
crl-14452	146	13	(	(	PUNCT
crl-14452	146	14	rating	rating	NOUN
crl-14452	146	15	scale	scale	NOUN
crl-14452	146	16	:	:	PUNCT
crl-14452	146	17	1	1	NUM
crl-14452	146	18	=	=	SYM
crl-14452	146	19	very	very	ADV
crl-14452	146	20	great	great	ADJ
crl-14452	146	21	or	or	CCONJ
crl-14452	146	22	completely	completely	ADV
crl-14452	146	23	;	;	PUNCT
crl-14452	146	24	7	7	NUM
crl-14452	146	25	=	=	SYM
crl-14452	146	26	very	very	ADV
crl-14452	146	27	little	little	ADJ
crl-14452	146	28	,	,	PUNCT
crl-14452	146	29	very	very	ADV
crl-14452	146	30	seldom	seldom	ADV
crl-14452	146	31	or	or	CCONJ
crl-14452	146	32	not	not	PART
crl-14452	146	33	at	at	ADV
crl-14452	146	34	all	all	ADV
crl-14452	146	35	)	)	PUNCT
crl-14452	146	36	task	task	NOUN
crl-14452	146	37	uncertainty	uncertainty	NOUN
crl-14452	146	38	frequency	frequency	NOUN
crl-14452	146	39	of	of	ADP
crl-14452	146	40	use	use	NOUN
crl-14452	146	41	of	of	ADP
crl-14452	146	42	sources	source	NOUN
crl-14452	146	43	new	new	ADJ
crl-14452	146	44	type	type	NOUN
crl-14452	146	45	of	of	ADP
crl-14452	146	46	problem	problem	NOUN
crl-14452	146	47	similanty	similanty	PROPN
crl-14452	146	48	of	of	ADP
crl-14452	146	49	questions	question	NOUN
crl-14452	146	50	librarian	librarian	ADJ
crl-14452	146	51	subject	subject	ADJ
crl-14452	146	52	familiarity	familiarity	NOUN
crl-14452	146	53	librarian	librarian	ADJ
crl-14452	146	54	information	information	NOUN
crl-14452	146	55	source	source	NOUN
crl-14452	146	56	familiari!y	familiari!y	PROPN
crl-14452	146	57	*	*	PUNCT
crl-14452	146	58	p	p	X
crl-14452	146	59	<	<	X
crl-14452	146	60	.os	.os	NUM
crl-14452	146	61	ence	ence	NOUN
crl-14452	146	62	services	service	NOUN
crl-14452	146	63	is	be	AUX
crl-14452	146	64	necessary	necessary	ADJ
crl-14452	146	65	because	because	SCONJ
crl-14452	146	66	it	it	PRON
crl-14452	146	67	provides	provide	VERB
crl-14452	146	68	an	an	DET
crl-14452	146	69	excellent	excellent	ADJ
crl-14452	146	70	means	mean	NOUN
crl-14452	146	71	to	to	PART
crl-14452	146	72	see	see	VERB
crl-14452	146	73	the	the	DET
crl-14452	146	74	library	library	NOUN
crl-14452	146	75	and	and	CCONJ
crl-14452	146	76	its	its	PRON
crl-14452	146	77	services	service	NOUN
crl-14452	146	78	from	from	ADP
crl-14452	146	79	the	the	DET
crl-14452	146	80	viewpoint	viewpoint	NOUN
crl-14452	146	81	of	of	ADP
crl-14452	146	82	the	the	DET
crl-14452	146	83	patron	patron	NOUN
crl-14452	146	84	.	.	PUNCT
crl-14452	147	1	22	22	NUM
crl-14452	147	2	however	however	ADV
crl-14452	147	3	,	,	PUNCT
crl-14452	147	4	unobtrusive	unobtrusive	ADJ
crl-14452	147	5	testing	testing	NOUN
crl-14452	147	6	takes	take	VERB
crl-14452	147	7	the	the	DET
crl-14452	147	8	view	view	NOUN
crl-14452	147	9	that	that	SCONJ
crl-14452	147	10	information	information	NOUN
crl-14452	147	11	is	be	AUX
crl-14452	147	12	a	a	DET
crl-14452	147	13	commodity	commodity	NOUN
crl-14452	147	14	.	.	PUNCT
crl-14452	148	1	catherine	catherine	PROPN
crl-14452	148	2	sheldrick	sheldrick	PROPN
crl-14452	148	3	ross	ross	PROPN
crl-14452	148	4	notes	note	VERB
crl-14452	148	5	that	that	SCONJ
crl-14452	148	6	if	if	SCONJ
crl-14452	148	7	we	we	PRON
crl-14452	148	8	think	think	VERB
crl-14452	148	9	of	of	ADP
crl-14452	148	10	information	information	NOUN
crl-14452	148	11	as	as	ADP
crl-14452	148	12	a	a	DET
crl-14452	148	13	commodity	commodity	NOUN
crl-14452	148	14	,	,	PUNCT
crl-14452	148	15	as	as	SCONJ
crl-14452	148	16	existing	exist	VERB
crl-14452	148	17	apart	apart	ADV
crl-14452	148	18	from	from	ADP
crl-14452	148	19	people	people	NOUN
crl-14452	148	20	or	or	CCONJ
crl-14452	148	21	their	their	PRON
crl-14452	148	22	contexts	context	NOUN
crl-14452	148	23	,	,	PUNCT
crl-14452	148	24	then	then	ADV
crl-14452	148	25	questions	question	NOUN
crl-14452	148	26	and	and	CCONJ
crl-14452	148	27	answers	answer	NOUN
crl-14452	148	28	can	can	AUX
crl-14452	148	29	be	be	AUX
crl-14452	148	30	held	hold	VERB
crl-14452	148	31	to	to	PART
crl-14452	148	32	exist	exist	VERB
crl-14452	148	33	independently	independently	ADV
crl-14452	148	34	.	.	PUNCT
crl-14452	149	1	23	23	NUM
crl-14452	149	2	library	library	NOUN
crl-14452	149	3	schools	school	NOUN
crl-14452	149	4	have	have	AUX
crl-14452	149	5	typically	typically	ADV
crl-14452	149	6	taught	teach	VERB
crl-14452	149	7	and	and	CCONJ
crl-14452	149	8	evaluated	evaluate	VERB
crl-14452	149	9	basic	basic	ADJ
crl-14452	149	10	reference	reference	NOUN
crl-14452	149	11	courses	course	NOUN
crl-14452	149	12	this	this	DET
crl-14452	149	13	way	way	NOUN
crl-14452	149	14	.	.	PUNCT
crl-14452	150	1	they	they	PRON
crl-14452	150	2	give	give	VERB
crl-14452	150	3	students	student	NOUN
crl-14452	150	4	questions	question	NOUN
crl-14452	150	5	to	to	PART
crl-14452	150	6	answer	answer	VERB
crl-14452	150	7	.	.	PUNCT
crl-14452	151	1	this	this	DET
crl-14452	151	2	approach	approach	NOUN
crl-14452	151	3	strengthens	strengthen	VERB
crl-14452	151	4	the	the	DET
crl-14452	151	5	tendency	tendency	NOUN
crl-14452	151	6	of	of	ADP
crl-14452	151	7	these	these	DET
crl-14452	151	8	future	future	ADJ
crl-14452	151	9	librarians	librarian	NOUN
crl-14452	151	10	to	to	PART
crl-14452	151	11	conceptualize	conceptualize	VERB
crl-14452	151	12	information	information	NOUN
crl-14452	151	13	as	as	ADP
crl-14452	151	14	a	a	DET
crl-14452	151	15	commodity	commodity	NOUN
crl-14452	151	16	with	with	ADP
crl-14452	151	17	no	no	DET
crl-14452	151	18	reference	reference	NOUN
crl-14452	151	19	to	to	ADP
crl-14452	151	20	its	its	PRON
crl-14452	151	21	context	context	NOUN
crl-14452	151	22	in	in	ADP
crl-14452	151	23	the	the	DET
crl-14452	151	24	life	life	NOUN
crl-14452	151	25	of	of	ADP
crl-14452	151	26	the	the	DET
crl-14452	151	27	inquirer	inquirer	NOUN
crl-14452	151	28	.	.	PUNCT
crl-14452	152	1	in	in	ADP
crl-14452	152	2	reality	reality	NOUN
crl-14452	152	3	people	people	NOUN
crl-14452	152	4	ask	ask	VERB
crl-14452	152	5	questions	question	NOUN
crl-14452	152	6	to	to	PART
crl-14452	152	7	fill	fill	VERB
crl-14452	152	8	gaps	gap	NOUN
crl-14452	152	9	in	in	ADP
crl-14452	152	10	their	their	PRON
crl-14452	152	11	understanding	understanding	NOUN
crl-14452	152	12	so	so	SCONJ
crl-14452	152	13	that	that	SCONJ
crl-14452	152	14	they	they	PRON
crl-14452	152	15	can	can	AUX
crl-14452	152	16	use	use	VERB
crl-14452	152	17	the	the	DET
crl-14452	152	18	information	information	NOUN
crl-14452	152	19	as	as	ADP
crl-14452	152	20	a	a	DET
crl-14452	152	21	means	means	NOUN
crl-14452	152	22	to	to	ADP
crl-14452	152	23	an	an	DET
crl-14452	152	24	end	end	NOUN
crl-14452	152	25	.	.	PUNCT
crl-14452	153	1	users	user	NOUN
crl-14452	153	2	are	be	AUX
crl-14452	153	3	helped	help	VERB
crl-14452	153	4	to	to	ADP
crl-14452	153	5	the	the	DET
crl-14452	153	6	extent	extent	NOUN
crl-14452	153	7	that	that	SCONJ
crl-14452	153	8	the	the	DET
crl-14452	153	9	answers	answer	NOUN
crl-14452	153	10	to	to	ADP
crl-14452	153	11	their	their	PRON
crl-14452	153	12	questions	question	NOUN
crl-14452	153	13	help	help	VERB
crl-14452	153	14	them	they	PRON
crl-14452	153	15	type	type	VERB
crl-14452	153	16	of	of	ADP
crl-14452	153	17	question	question	NOUN
crl-14452	153	18	factual	factual	ADJ
crl-14452	153	19	all	all	DET
crl-14452	153	20	others	other	NOUN
crl-14452	153	21	df	df	PROPN
crl-14452	153	22	f	f	PROPN
crl-14452	153	23	2.79	2.79	NUM
crl-14452	153	24	2.04	2.04	NUM
crl-14452	153	25	1,250	1,250	NUM
crl-14452	153	26	6.67	6.67	NUM
crl-14452	153	27	*	*	NUM
crl-14452	153	28	6.00	6.00	NUM
crl-14452	153	29	5.79	5.79	NUM
crl-14452	153	30	1,253	1,253	NUM
crl-14452	153	31	.44	.44	NUM
crl-14452	153	32	3.38	3.38	NUM
crl-14452	153	33	2.58	2.58	NUM
crl-14452	153	34	1,254	1,254	NUM
crl-14452	153	35	6.22	6.22	NUM
crl-14452	153	36	*	*	NUM
crl-14452	153	37	3.59	3.59	NUM
crl-14452	153	38	2.86	2.86	NUM
crl-14452	153	39	1,254	1,254	NUM
crl-14452	153	40	4.27	4.27	NUM
crl-14452	153	41	*	*	PROPN
crl-14452	153	42	2.59	2.59	NUM
crl-14452	153	43	2.11	2.11	NUM
crl-14452	153	44	1,254	1,254	NUM
crl-14452	153	45	2.83	2.83	NUM
crl-14452	153	46	accomplish	accomplish	ADJ
crl-14452	153	47	something	something	PRON
crl-14452	153	48	.	.	PUNCT
crl-14452	154	1	librarians	librarian	NOUN
crl-14452	154	2	who	who	PRON
crl-14452	154	3	answer	answer	VERB
crl-14452	154	4	questions	question	NOUN
crl-14452	154	5	without	without	ADP
crl-14452	154	6	knowing	know	VERB
crl-14452	154	7	anything	anything	PRON
crl-14452	154	8	about	about	ADP
crl-14452	154	9	the	the	DET
crl-14452	154	10	context	context	NOUN
crl-14452	154	11	may	may	AUX
crl-14452	154	12	provide	provide	VERB
crl-14452	154	13	an	an	DET
crl-14452	154	14	answer	answer	NOUN
crl-14452	154	15	that	that	PRON
crl-14452	154	16	is	be	AUX
crl-14452	154	17	technically	technically	ADV
crl-14452	154	18	correct	correct	ADJ
crl-14452	154	19	but	but	CCONJ
crl-14452	154	20	is	be	AUX
crl-14452	154	21	otherwise	otherwise	ADV
crl-14452	154	22	unhelpful	unhelpful	ADJ
crl-14452	154	23	in	in	ADP
crl-14452	154	24	filling	fill	VERB
crl-14452	154	25	the	the	DET
crl-14452	154	26	user	user	NOUN
crl-14452	154	27	's	's	PART
crl-14452	154	28	need	need	NOUN
crl-14452	154	29	.	.	PUNCT
crl-14452	155	1	24	24	NUM
crl-14452	155	2	fred	fred	PROPN
crl-14452	155	3	oser	oser	NOUN
crl-14452	155	4	summarizes	summarize	NOUN
crl-14452	155	5	trends	trend	NOUN
crl-14452	155	6	on	on	ADP
crl-14452	155	7	the	the	DET
crl-14452	155	8	basis	basis	NOUN
crl-14452	155	9	of	of	ADP
crl-14452	155	10	a	a	DET
crl-14452	155	11	survey	survey	NOUN
crl-14452	155	12	of	of	ADP
crl-14452	155	13	the	the	DET
crl-14452	155	14	literature	literature	NOUN
crl-14452	155	15	and	and	CCONJ
crl-14452	155	16	concludes	conclude	VERB
crl-14452	155	17	that	that	SCONJ
crl-14452	155	18	there	there	PRON
crl-14452	155	19	is	be	VERB
crl-14452	155	20	a	a	DET
crl-14452	155	21	large	large	ADJ
crl-14452	155	22	area	area	NOUN
crl-14452	155	23	of	of	ADP
crl-14452	155	24	situational	situational	ADJ
crl-14452	155	25	content	content	NOUN
crl-14452	155	26	that	that	PRON
crl-14452	155	27	can	can	AUX
crl-14452	155	28	be	be	AUX
crl-14452	155	29	of	of	ADP
crl-14452	155	30	great	great	ADJ
crl-14452	155	31	use	use	NOUN
crl-14452	155	32	to	to	ADP
crl-14452	155	33	the	the	DET
crl-14452	155	34	librarian	librarian	PROPN
crl-14452	155	35	in	in	ADP
crl-14452	155	36	conducting	conduct	VERB
crl-14452	155	37	an	an	DET
crl-14452	155	38	efficient	efficient	ADJ
crl-14452	155	39	and	and	CCONJ
crl-14452	155	40	rapid	rapid	ADJ
crl-14452	155	41	interview	interview	NOUN
crl-14452	155	42	.	.	PUNCT
crl-14452	156	1	the	the	DET
crl-14452	156	2	type	type	NOUN
crl-14452	156	3	of	of	ADP
crl-14452	156	4	library	library	NOUN
crl-14452	156	5	in	in	ADP
crl-14452	156	6	which	which	PRON
crl-14452	156	7	one	one	NOUN
crl-14452	156	8	is	be	AUX
crl-14452	156	9	working	work	VERB
crl-14452	156	10	can	can	AUX
crl-14452	156	11	lead	lead	VERB
crl-14452	156	12	to	to	ADP
crl-14452	156	13	highly	highly	ADV
crl-14452	156	14	predictable	predictable	ADJ
crl-14452	156	15	expectations	expectation	NOUN
crl-14452	156	16	toward	toward	ADP
crl-14452	156	17	purpose	purpose	NOUN
crl-14452	156	18	,	,	PUNCT
crl-14452	156	19	scope	scope	NOUN
crl-14452	156	20	,	,	PUNCT
crl-14452	156	21	and	and	CCONJ
crl-14452	156	22	level	level	NOUN
crl-14452	156	23	of	of	ADP
crl-14452	156	24	reference	reference	NOUN
crl-14452	156	25	queries	query	NOUN
crl-14452	156	26	.	.	PUNCT
crl-14452	157	1	25	25	NUM
crl-14452	157	2	helen	helen	PROPN
crl-14452	157	3	gothberg	gothberg	PROPN
crl-14452	157	4	also	also	ADV
crl-14452	157	5	notes	note	VERB
crl-14452	157	6	the	the	DET
crl-14452	157	7	variability	variability	NOUN
crl-14452	157	8	in	in	ADP
crl-14452	157	9	levels	level	NOUN
crl-14452	157	10	of	of	ADP
crl-14452	157	11	service	service	NOUN
crl-14452	157	12	,	,	PUNCT
crl-14452	157	13	which	which	PRON
crl-14452	157	14	are	be	AUX
crl-14452	157	15	based	base	VERB
crl-14452	157	16	to	to	ADP
crl-14452	157	17	a	a	DET
crl-14452	157	18	considerable	considerable	ADJ
crl-14452	157	19	extent	extent	NOUN
crl-14452	157	20	on	on	ADP
crl-14452	157	21	the	the	DET
crl-14452	157	22	type	type	NOUN
crl-14452	157	23	of	of	ADP
crl-14452	157	24	library	library	NOUN
crl-14452	157	25	.	.	PUNCT
crl-14452	158	1	for	for	ADP
crl-14452	158	2	example	example	NOUN
crl-14452	158	3	,	,	PUNCT
crl-14452	158	4	a	a	DET
crl-14452	158	5	special	special	ADJ
crl-14452	158	6	library	library	NOUN
crl-14452	158	7	with	with	ADP
crl-14452	158	8	its	its	PRON
crl-14452	158	9	limited	limited	ADJ
crl-14452	158	10	clientele	clientele	NOUN
crl-14452	158	11	may	may	AUX
crl-14452	158	12	find	find	VERB
crl-14452	158	13	it	it	PRON
crl-14452	158	14	most	most	ADV
crl-14452	158	15	expedient	expedient	ADJ
crl-14452	158	16	to	to	PART
crl-14452	158	17	provide	provide	VERB
crl-14452	158	18	the	the	DET
crl-14452	158	19	answer	answer	NOUN
crl-14452	158	20	.	.	PUNCT
crl-14452	159	1	on	on	ADP
crl-14452	159	2	the	the	DET
crl-14452	159	3	other	other	ADJ
crl-14452	159	4	hand	hand	NOUN
crl-14452	159	5	,	,	PUNCT
crl-14452	159	6	libraries	library	NOUN
crl-14452	159	7	located	locate	VERB
crl-14452	159	8	in	in	ADP
crl-14452	159	9	educational	educational	ADJ
crl-14452	159	10	institutions	institution	NOUN
crl-14452	159	11	place	place	VERB
crl-14452	159	12	a	a	DET
crl-14452	159	13	greater	great	ADJ
crl-14452	159	14	emphasis	emphasis	NOUN
crl-14452	159	15	on	on	ADP
crl-14452	159	16	educating	educate	VERB
crl-14452	159	17	the	the	DET
crl-14452	159	18	188	188	NUM
crl-14452	159	19	college	college	NOUN
crl-14452	159	20	&	&	CCONJ
crl-14452	159	21	research	research	PROPN
crl-14452	159	22	libraries	library	NOUN
crl-14452	159	23	user	user	NOUN
crl-14452	159	24	to	to	PART
crl-14452	159	25	answer	answer	VERB
crl-14452	159	26	his	his	PRON
crl-14452	159	27	/	/	SYM
crl-14452	159	28	her	her	PRON
crl-14452	159	29	own	own	ADJ
crl-14452	159	30	questions	question	NOUN
crl-14452	159	31	at	at	ADP
crl-14452	159	32	the	the	DET
crl-14452	159	33	basic	basic	ADJ
crl-14452	159	34	level	level	NOUN
crl-14452	159	35	of	of	ADP
crl-14452	159	36	information	information	NOUN
crl-14452	159	37	need	need	NOUN
crl-14452	159	38	;	;	PUNCT
crl-14452	159	39	yet	yet	CCONJ
crl-14452	159	40	there	there	PRON
crl-14452	159	41	need	need	VERB
crl-14452	159	42	be	be	AUX
crl-14452	159	43	nothing	nothing	PRON
crl-14452	159	44	minimal	minimal	ADJ
crl-14452	159	45	about	about	ADP
crl-14452	159	46	the	the	DET
crl-14452	159	47	type	type	NOUN
crl-14452	159	48	of	of	ADP
crl-14452	159	49	instruction	instruction	NOUN
crl-14452	159	50	provided	provide	VERB
crl-14452	159	51	.	.	PUNCT
crl-14452	160	1	26	26	NUM
crl-14452	160	2	in	in	ADP
crl-14452	160	3	this	this	DET
crl-14452	160	4	study	study	NOUN
crl-14452	160	5	,	,	PUNCT
crl-14452	160	6	a	a	DET
crl-14452	160	7	substantial	substantial	ADJ
crl-14452	160	8	proportion	proportion	NOUN
crl-14452	160	9	(	(	PUNCT
crl-14452	160	10	23	23	NUM
crl-14452	160	11	.	.	NOUN
crl-14452	160	12	9	9	NUM
crl-14452	160	13	percent	percent	NOUN
crl-14452	160	14	)	)	PUNCT
crl-14452	160	15	of	of	ADP
crl-14452	160	16	the	the	DET
crl-14452	160	17	bibliographic	bibliographic	ADJ
crl-14452	160	18	citation	citation	NOUN
crl-14452	160	19	questions	question	NOUN
crl-14452	160	20	are	be	AUX
crl-14452	160	21	identified	identify	VERB
crl-14452	160	22	in	in	ADP
crl-14452	160	23	the	the	DET
crl-14452	160	24	context	context	NOUN
crl-14452	160	25	of	of	ADP
crl-14452	160	26	the	the	DET
crl-14452	160	27	library	library	NOUN
crl-14452	160	28	.	.	PUNCT
crl-14452	161	1	that	that	PRON
crl-14452	161	2	is	is	ADV
crl-14452	161	3	,	,	PUNCT
crl-14452	161	4	the	the	DET
crl-14452	161	5	library	library	NOUN
crl-14452	161	6	user	user	NOUN
crl-14452	161	7	had	have	VERB
crl-14452	161	8	an	an	DET
crl-14452	161	9	index	index	NOUN
crl-14452	161	10	or	or	CCONJ
crl-14452	161	11	other	other	ADJ
crl-14452	161	12	bibliographic	bibliographic	ADJ
crl-14452	161	13	material	material	NOUN
crl-14452	161	14	in	in	ADP
crl-14452	161	15	hand	hand	NOUN
crl-14452	161	16	and	and	CCONJ
crl-14452	161	17	wanted	want	VERB
crl-14452	161	18	the	the	DET
crl-14452	161	19	librarian	librarian	NOUN
crl-14452	161	20	's	's	PART
crl-14452	161	21	assistance	assistance	NOUN
crl-14452	161	22	with	with	ADP
crl-14452	161	23	locating	locate	VERB
crl-14452	161	24	one	one	NUM
crl-14452	161	25	or	or	CCONJ
crl-14452	161	26	more	more	ADJ
crl-14452	161	27	references	reference	NOUN
crl-14452	161	28	and/or	and/or	CCONJ
crl-14452	161	29	understanding	understand	VERB
crl-14452	161	30	the	the	DET
crl-14452	161	31	meaning	meaning	NOUN
crl-14452	161	32	of	of	ADP
crl-14452	161	33	different	different	ADJ
crl-14452	161	34	parts	part	NOUN
crl-14452	161	35	of	of	ADP
crl-14452	161	36	the	the	DET
crl-14452	161	37	citation	citation	NOUN
crl-14452	161	38	.	.	PUNCT
crl-14452	162	1	this	this	PRON
crl-14452	162	2	relatively	relatively	ADV
crl-14452	162	3	straightforward	straightforward	ADJ
crl-14452	162	4	,	,	PUNCT
crl-14452	162	5	but	but	CCONJ
crl-14452	162	6	nonetheless	nonetheless	ADV
crl-14452	162	7	important	important	ADJ
crl-14452	162	8	class	class	NOUN
crl-14452	162	9	of	of	ADP
crl-14452	162	10	bibliographic	bibliographic	ADJ
crl-14452	162	11	citation	citation	NOUN
crl-14452	162	12	questions	question	NOUN
crl-14452	162	13	does	do	AUX
crl-14452	162	14	not	not	PART
crl-14452	162	15	appear	appear	VERB
crl-14452	162	16	to	to	PART
crl-14452	162	17	be	be	AUX
crl-14452	162	18	represented	represent	VERB
crl-14452	162	19	in	in	ADP
crl-14452	162	20	unobtrusive	unobtrusive	ADJ
crl-14452	162	21	studies	study	NOUN
crl-14452	162	22	.	.	PUNCT
crl-14452	163	1	the	the	DET
crl-14452	163	2	unobtrusive	unobtrusive	ADJ
crl-14452	163	3	model	model	NOUN
crl-14452	163	4	of	of	ADP
crl-14452	163	5	testing	testing	NOUN
crl-14452	163	6	reference	reference	NOUN
crl-14452	163	7	service	service	NOUN
crl-14452	163	8	assumes	assume	VERB
crl-14452	163	9	that	that	SCONJ
crl-14452	163	10	the	the	DET
crl-14452	163	11	librarian	librarian	NOUN
crl-14452	163	12	is	be	AUX
crl-14452	163	13	responsible	responsible	ADJ
crl-14452	163	14	for	for	ADP
crl-14452	163	15	finding	find	VERB
crl-14452	163	16	the	the	DET
crl-14452	163	17	correct	correct	ADJ
crl-14452	163	18	answer	answer	NOUN
crl-14452	163	19	.	.	PUNCT
crl-14452	164	1	a	a	DET
crl-14452	164	2	proxy	proxy	NOUN
crl-14452	164	3	is	be	AUX
crl-14452	164	4	hired	hire	VERB
crl-14452	164	5	to	to	PART
crl-14452	164	6	conduct	conduct	VERB
crl-14452	164	7	the	the	DET
crl-14452	164	8	test	test	NOUN
crl-14452	164	9	.	.	PUNCT
crl-14452	165	1	hernon	hernon	NOUN
crl-14452	165	2	and	and	CCONJ
crl-14452	165	3	mcclure	mcclure	PROPN
crl-14452	165	4	note	note	VERB
crl-14452	165	5	that	that	SCONJ
crl-14452	165	6	research	research	NOUN
crl-14452	165	7	has	have	AUX
crl-14452	165	8	shown	show	VERB
crl-14452	165	9	that	that	SCONJ
crl-14452	165	10	many	many	ADJ
crl-14452	165	11	users	user	NOUN
crl-14452	165	12	of	of	ADP
crl-14452	165	13	academic	academic	ADJ
crl-14452	165	14	and	and	CCONJ
crl-14452	165	15	public	public	ADJ
crl-14452	165	16	libraries	library	NOUN
crl-14452	165	17	are	be	AUX
crl-14452	165	18	not	not	PART
crl-14452	165	19	aggressive	aggressive	ADJ
crl-14452	165	20	in	in	ADP
crl-14452	165	21	pressing	press	VERB
crl-14452	165	22	staff	staff	NOUN
crl-14452	165	23	for	for	ADP
crl-14452	165	24	an	an	DET
crl-14452	165	25	answer	answer	NOUN
crl-14452	165	26	.	.	PUNCT
crl-14452	166	1	27	27	NUM
crl-14452	166	2	they	they	PRON
crl-14452	166	3	also	also	ADV
crl-14452	166	4	indicate	indicate	VERB
crl-14452	166	5	that	that	SCONJ
crl-14452	166	6	,	,	PUNCT
crl-14452	166	7	ultimately	ultimately	ADV
crl-14452	166	8	,	,	PUNCT
crl-14452	166	9	the	the	DET
crl-14452	166	10	responsibility	responsibility	NOUN
crl-14452	166	11	for	for	ADP
crl-14452	166	12	ensuring	ensure	VERB
crl-14452	166	13	that	that	SCONJ
crl-14452	166	14	the	the	DET
crl-14452	166	15	patrons	patron	NOUN
crl-14452	166	16	'	'	PART
crl-14452	166	17	information	information	NOUN
crl-14452	166	18	needs	need	NOUN
crl-14452	166	19	are	be	AUX
crl-14452	166	20	met	meet	VERB
crl-14452	166	21	belongs	belong	VERB
crl-14452	166	22	to	to	ADP
crl-14452	166	23	library	library	PROPN
crl-14452	166	24	management.28	management.28	PROPN
crl-14452	166	25	proxies	proxy	NOUN
crl-14452	166	26	neither	neither	CCONJ
crl-14452	166	27	suggested	suggest	VERB
crl-14452	166	28	sources	source	NOUN
crl-14452	166	29	or	or	CCONJ
crl-14452	166	30	places	place	NOUN
crl-14452	166	31	where	where	SCONJ
crl-14452	166	32	the	the	DET
crl-14452	166	33	answer	answer	NOUN
crl-14452	166	34	might	might	AUX
crl-14452	166	35	be	be	AUX
crl-14452	166	36	obtained	obtain	VERB
crl-14452	166	37	nor	nor	CCONJ
crl-14452	166	38	encouraged	encouraged	ADJ
crl-14452	166	39	referrals	referral	NOUN
crl-14452	166	40	.	.	PUNCT
crl-14452	167	1	the	the	DET
crl-14452	167	2	methodology	methodology	NOUN
crl-14452	167	3	also	also	ADV
crl-14452	167	4	makes	make	VERB
crl-14452	167	5	librarians	librarian	NOUN
crl-14452	167	6	,	,	PUNCT
crl-14452	167	7	not	not	PART
crl-14452	167	8	users	user	NOUN
crl-14452	167	9	,	,	PUNCT
crl-14452	167	10	responsible	responsible	ADJ
crl-14452	167	11	for	for	ADP
crl-14452	167	12	locating	locate	VERB
crl-14452	167	13	and	and	CCONJ
crl-14452	167	14	verifying	verify	VERB
crl-14452	167	15	the	the	DET
crl-14452	167	16	exact	exact	ADJ
crl-14452	167	17	information	information	NOUN
crl-14452	167	18	.	.	PUNCT
crl-14452	168	1	hernon	hernon	NOUN
crl-14452	168	2	and	and	CCONJ
crl-14452	168	3	mcclure	mcclure	PROPN
crl-14452	168	4	note	note	VERB
crl-14452	168	5	that	that	SCONJ
crl-14452	168	6	when	when	SCONJ
crl-14452	168	7	library	library	NOUN
crl-14452	168	8	personnel	personnel	NOUN
crl-14452	168	9	referred	refer	VERB
crl-14452	168	10	a	a	DET
crl-14452	168	11	proxy	proxy	NOUN
crl-14452	168	12	to	to	ADP
crl-14452	168	13	a	a	DET
crl-14452	168	14	source	source	NOUN
crl-14452	168	15	,	,	PUNCT
crl-14452	168	16	but	but	CCONJ
crl-14452	168	17	did	do	AUX
crl-14452	168	18	not	not	PART
crl-14452	168	19	offer	offer	VERB
crl-14452	168	20	to	to	PART
crl-14452	168	21	look	look	VERB
crl-14452	168	22	for	for	ADP
crl-14452	168	23	the	the	DET
crl-14452	168	24	answer	answer	NOUN
crl-14452	168	25	,	,	PUNCT
crl-14452	168	26	the	the	DET
crl-14452	168	27	proxy	proxy	NOUN
crl-14452	168	28	would	would	AUX
crl-14452	168	29	pretend	pretend	VERB
crl-14452	168	30	to	to	PART
crl-14452	168	31	examine	examine	VERB
crl-14452	168	32	the	the	DET
crl-14452	168	33	source	source	NOUN
crl-14452	168	34	for	for	ADP
crl-14452	168	35	a	a	DET
crl-14452	168	36	short	short	ADJ
crl-14452	168	37	time	time	NOUN
crl-14452	168	38	and	and	CCONJ
crl-14452	168	39	return	return	VERB
crl-14452	168	40	to	to	ADP
crl-14452	168	41	the	the	DET
crl-14452	168	42	same	same	ADJ
crl-14452	168	43	person	person	NOUN
crl-14452	168	44	for	for	ADP
crl-14452	168	45	further	further	ADJ
crl-14452	168	46	guidance	guidance	NOUN
crl-14452	168	47	in	in	ADP
crl-14452	168	48	use	use	NOUN
crl-14452	168	49	of	of	ADP
crl-14452	168	50	the	the	DET
crl-14452	168	51	source	source	NOUN
crl-14452	168	52	.	.	PROPN
crl-14452	169	1	29	29	NUM
crl-14452	170	1	but	but	CCONJ
crl-14452	170	2	in	in	ADP
crl-14452	170	3	reality	reality	NOUN
crl-14452	170	4	,	,	PUNCT
crl-14452	170	5	user	user	NOUN
crl-14452	170	6	behavior	behavior	NOUN
crl-14452	170	7	may	may	AUX
crl-14452	170	8	significantly	significantly	ADV
crl-14452	170	9	affect	affect	VERB
crl-14452	170	10	reference	reference	NOUN
crl-14452	170	11	performance	performance	NOUN
crl-14452	170	12	.	.	PUNCT
crl-14452	171	1	wilson	wilson	PROPN
crl-14452	171	2	notes	note	VERB
crl-14452	171	3	that	that	SCONJ
crl-14452	171	4	in	in	ADP
crl-14452	171	5	the	the	DET
crl-14452	171	6	delivery	delivery	NOUN
crl-14452	171	7	of	of	ADP
crl-14452	171	8	reference	reference	NOUN
crl-14452	171	9	service	service	NOUN
crl-14452	171	10	,	,	PUNCT
crl-14452	171	11	limits	limit	NOUN
crl-14452	171	12	are	be	AUX
crl-14452	171	13	set	set	VERB
crl-14452	171	14	by	by	ADP
crl-14452	171	15	the	the	DET
crl-14452	171	16	preferences	preference	NOUN
crl-14452	171	17	,	,	PUNCT
crl-14452	171	18	habits	habit	NOUN
crl-14452	171	19	,	,	PUNCT
crl-14452	171	20	abilities	ability	NOUN
crl-14452	171	21	,	,	PUNCT
crl-14452	171	22	and	and	CCONJ
crl-14452	171	23	resources	resource	NOUN
crl-14452	171	24	of	of	ADP
crl-14452	171	25	the	the	DET
crl-14452	171	26	user	user	NOUN
crl-14452	171	27	.	.	PUNCT
crl-14452	172	1	the	the	DET
crl-14452	172	2	library	library	NOUN
crl-14452	172	3	can	can	AUX
crl-14452	172	4	not	not	PART
crl-14452	172	5	supply	supply	VERB
crl-14452	172	6	the	the	DET
crl-14452	172	7	user	user	NOUN
crl-14452	172	8	with	with	ADP
crl-14452	172	9	time	time	NOUN
crl-14452	172	10	or	or	CCONJ
crl-14452	172	11	ability	ability	NOUN
crl-14452	172	12	.	.	PUNCT
crl-14452	173	1	it	it	PRON
crl-14452	173	2	can	can	AUX
crl-14452	173	3	supply	supply	VERB
crl-14452	173	4	documents	document	NOUN
crl-14452	173	5	to	to	PART
crl-14452	173	6	study	study	VERB
crl-14452	173	7	,	,	PUNCT
crl-14452	173	8	but	but	CCONJ
crl-14452	173	9	not	not	PART
crl-14452	173	10	the	the	DET
crl-14452	173	11	inclination	inclination	NOUN
crl-14452	173	12	to	to	PART
crl-14452	173	13	do	do	AUX
crl-14452	173	14	so	so	ADV
crl-14452	173	15	.	.	PUNCT
crl-14452	174	1	30	30	NUM
crl-14452	174	2	in	in	ADP
crl-14452	174	3	this	this	DET
crl-14452	174	4	study	study	NOUN
crl-14452	174	5	,	,	PUNCT
crl-14452	174	6	librarian	librarian	ADJ
crl-14452	174	7	judgments	judgment	NOUN
crl-14452	174	8	of	of	ADP
crl-14452	174	9	the	the	DET
crl-14452	174	10	value	value	NOUN
crl-14452	174	11	of	of	ADP
crl-14452	174	12	service	service	NOUN
crl-14452	174	13	are	be	AUX
crl-14452	174	14	significantly	significantly	ADV
crl-14452	174	15	related	relate	VERB
crl-14452	174	16	to	to	ADP
crl-14452	174	17	librarian	librarian	ADJ
crl-14452	174	18	judgments	judgment	NOUN
crl-14452	174	19	of	of	ADP
crl-14452	174	20	user	user	NOUN
crl-14452	174	21	participation	participation	NOUN
crl-14452	174	22	in	in	ADP
crl-14452	174	23	the	the	DET
crl-14452	174	24	reference	reference	NOUN
crl-14452	174	25	process	process	NOUN
crl-14452	174	26	for	for	ADP
crl-14452	174	27	factual	factual	ADJ
crl-14452	174	28	and	and	CCONJ
crl-14452	174	29	bibliographic	bibliographic	ADJ
crl-14452	174	30	citation	citation	NOUN
crl-14452	174	31	questions	question	NOUN
crl-14452	174	32	march	march	PROPN
crl-14452	174	33	1989	1989	NUM
crl-14452	174	34	(	(	PUNCT
crl-14452	174	35	r	r	NOUN
crl-14452	174	36	=	=	SYM
crl-14452	174	37	.236	.236	NUM
crl-14452	174	38	,	,	PUNCT
crl-14452	174	39	p	p	X
crl-14452	174	40	=	=	NOUN
crl-14452	174	41	.022	.022	NUM
crl-14452	174	42	)	)	PUNCT
crl-14452	174	43	but	but	CCONJ
crl-14452	174	44	not	not	PART
crl-14452	174	45	significantly	significantly	ADV
crl-14452	174	46	related	relate	VERB
crl-14452	174	47	for	for	ADP
crl-14452	174	48	subject	subject	NOUN
crl-14452	174	49	and	and	CCONJ
crl-14452	174	50	instructional	instructional	ADJ
crl-14452	174	51	queries	query	NOUN
crl-14452	174	52	(	(	PUNCT
crl-14452	174	53	r	r	NOUN
crl-14452	174	54	=	=	SYM
crl-14452	174	55	.111	.111	NUM
crl-14452	174	56	,	,	PUNCT
crl-14452	174	57	p	p	X
crl-14452	174	58	=	=	NOUN
crl-14452	174	59	.073	.073	NUM
crl-14452	174	60	)	)	PUNCT
crl-14452	174	61	.	.	PUNCT
crl-14452	175	1	user	user	NOUN
crl-14452	175	2	success	success	NOUN
crl-14452	175	3	is	be	AUX
crl-14452	175	4	positively	positively	ADV
crl-14452	175	5	associated	associate	VERB
crl-14452	175	6	with	with	ADP
crl-14452	175	7	librarian	librarian	ADJ
crl-14452	175	8	perceptions	perception	NOUN
crl-14452	175	9	of	of	ADP
crl-14452	175	10	feedback	feedback	NOUN
crl-14452	175	11	quality	quality	NOUN
crl-14452	175	12	both	both	CCONJ
crl-14452	175	13	for	for	ADP
crl-14452	175	14	factual	factual	ADJ
crl-14452	175	15	and	and	CCONJ
crl-14452	175	16	bibliographic	bibliographic	ADJ
crl-14452	175	17	questions	question	NOUN
crl-14452	175	18	(	(	PUNCT
crl-14452	175	19	r	r	NOUN
crl-14452	175	20	=	=	SYM
crl-14452	175	21	.262	.262	NUM
crl-14452	175	22	,	,	PUNCT
crl-14452	175	23	p	p	X
crl-14452	175	24	=	=	NOUN
crl-14452	175	25	.014	.014	NUM
crl-14452	175	26	)	)	PUNCT
crl-14452	175	27	and	and	CCONJ
crl-14452	175	28	for	for	ADP
crl-14452	175	29	subject	subject	NOUN
crl-14452	175	30	and	and	CCONJ
crl-14452	175	31	instructional	instructional	ADJ
crl-14452	175	32	questions	question	NOUN
crl-14452	175	33	(	(	PUNCT
crl-14452	175	34	r	r	NOUN
crl-14452	175	35	=	=	PUNCT
crl-14452	175	36	.155	.155	NUM
crl-14452	175	37	,	,	PUNCT
crl-14452	175	38	p	p	PROPN
crl-14452	175	39	=	=	PROPN
crl-14452	175	40	.024	.024	NUM
crl-14452	175	41	)	)	PUNCT
crl-14452	175	42	.	.	PUNCT
crl-14452	176	1	when	when	SCONJ
crl-14452	176	2	users	user	NOUN
crl-14452	176	3	let	let	VERB
crl-14452	176	4	the	the	DET
crl-14452	176	5	librarian	librarian	NOUN
crl-14452	176	6	know	know	VERB
crl-14452	176	7	how	how	SCONJ
crl-14452	176	8	well	well	ADV
crl-14452	176	9	the	the	DET
crl-14452	176	10	question	question	NOUN
crl-14452	176	11	is	be	AUX
crl-14452	176	12	answered	answer	VERB
crl-14452	176	13	,	,	PUNCT
crl-14452	176	14	this	this	DET
crl-14452	176	15	feedback	feedback	NOUN
crl-14452	176	16	is	be	AUX
crl-14452	176	17	significantly	significantly	ADV
crl-14452	176	18	and	and	CCONJ
crl-14452	176	19	positively	positively	ADV
crl-14452	176	20	associated	associate	VERB
crl-14452	176	21	with	with	ADP
crl-14452	176	22	all	all	DET
crl-14452	176	23	three	three	NUM
crl-14452	176	24	reference	reference	NOUN
crl-14452	176	25	service	service	NOUN
crl-14452	176	26	outcomes	outcome	NOUN
crl-14452	176	27	,	,	PUNCT
crl-14452	176	28	irrespective	irrespective	ADV
crl-14452	176	29	of	of	ADP
crl-14452	176	30	the	the	DET
crl-14452	176	31	type	type	NOUN
crl-14452	176	32	of	of	ADP
crl-14452	176	33	question	question	NOUN
crl-14452	176	34	,	,	PUNCT
crl-14452	176	35	again	again	ADV
crl-14452	176	36	suggesting	suggest	VERB
crl-14452	176	37	that	that	SCONJ
crl-14452	176	38	the	the	DET
crl-14452	176	39	controls	control	NOUN
crl-14452	176	40	placed	place	VERB
crl-14452	176	41	on	on	ADP
crl-14452	176	42	proxy	proxy	ADJ
crl-14452	176	43	behavior	behavior	NOUN
crl-14452	176	44	in	in	ADP
crl-14452	176	45	unobtrusive	unobtrusive	ADJ
crl-14452	176	46	studies	study	NOUN
crl-14452	176	47	may	may	AUX
crl-14452	176	48	lower	lower	VERB
crl-14452	176	49	the	the	DET
crl-14452	176	50	success	success	NOUN
crl-14452	176	51	rate	rate	NOUN
crl-14452	176	52	(	(	PUNCT
crl-14452	176	53	see	see	VERB
crl-14452	176	54	table	table	NOUN
crl-14452	176	55	7	7	NUM
crl-14452	176	56	)	)	PUNCT
crl-14452	176	57	.	.	PUNCT
crl-14452	177	1	11	11	NUM
crl-14452	177	2	•	•	NOUN
crl-14452	177	3	••	••	NOUN
crl-14452	177	4	the	the	DET
crl-14452	177	5	controls	control	NOUN
crl-14452	177	6	placed	place	VERB
crl-14452	177	7	on	on	ADP
crl-14452	177	8	proxy	proxy	ADJ
crl-14452	177	9	behavior	behavior	NOUN
crl-14452	177	10	in	in	ADP
crl-14452	177	11	unobtrusive	unobtrusive	ADJ
crl-14452	177	12	studies	study	NOUN
crl-14452	177	13	may	may	AUX
crl-14452	177	14	lower	lower	VERB
crl-14452	177	15	the	the	DET
crl-14452	177	16	success	success	NOUN
crl-14452	177	17	rate	rate	NOUN
crl-14452	177	18	.	.	PUNCT
crl-14452	177	19	''	''	PUNCT
crl-14452	178	1	for	for	ADP
crl-14452	178	2	factual	factual	ADJ
crl-14452	178	3	questions	question	NOUN
crl-14452	178	4	,	,	PUNCT
crl-14452	178	5	approximately	approximately	ADV
crl-14452	178	6	one	one	NUM
crl-14452	178	7	-	-	PUNCT
crl-14452	178	8	third	third	NOUN
crl-14452	178	9	of	of	ADP
crl-14452	178	10	the	the	DET
crl-14452	178	11	users	user	NOUN
crl-14452	178	12	report	report	NOUN
crl-14452	178	13	receiving	receive	VERB
crl-14452	178	14	a	a	DET
crl-14452	178	15	direct	direct	ADJ
crl-14452	178	16	answer	answer	NOUN
crl-14452	178	17	,	,	PUNCT
crl-14452	178	18	while	while	SCONJ
crl-14452	178	19	other	other	ADJ
crl-14452	178	20	users	user	NOUN
crl-14452	178	21	report	report	VERB
crl-14452	178	22	receiving	receive	VERB
crl-14452	178	23	assistance	assistance	NOUN
crl-14452	178	24	in	in	ADP
crl-14452	178	25	locating	locate	VERB
crl-14452	178	26	the	the	DET
crl-14452	178	27	answer	answer	NOUN
crl-14452	178	28	for	for	ADP
crl-14452	178	29	themselves	themselves	PRON
crl-14452	178	30	(	(	PUNCT
crl-14452	178	31	table	table	NOUN
crl-14452	178	32	8)	8)	NUM
crl-14452	178	33	.	.	PUNCT
crl-14452	179	1	therefore	therefore	ADV
crl-14452	179	2	,	,	PUNCT
crl-14452	179	3	in	in	ADP
crl-14452	179	4	these	these	DET
crl-14452	179	5	five	five	NUM
crl-14452	179	6	academic	academic	ADJ
crl-14452	179	7	libraries	library	NOUN
crl-14452	179	8	,	,	PUNCT
crl-14452	179	9	users	user	NOUN
crl-14452	179	10	report	report	VERB
crl-14452	179	11	that	that	SCONJ
crl-14452	179	12	the	the	DET
crl-14452	179	13	librarian	librarian	NOUN
crl-14452	179	14	accompanied	accompany	VERB
crl-14452	179	15	them	they	PRON
crl-14452	179	16	(	(	PUNCT
crl-14452	179	17	but	but	CCONJ
crl-14452	179	18	did	do	AUX
crl-14452	179	19	not	not	PART
crl-14452	179	20	refer	refer	VERB
crl-14452	179	21	)	)	PUNCT
crl-14452	179	22	or	or	CCONJ
crl-14452	179	23	provided	provide	VERB
crl-14452	179	24	a	a	DET
crl-14452	179	25	direct	direct	ADJ
crl-14452	179	26	answer	answer	NOUN
crl-14452	179	27	for	for	ADP
crl-14452	179	28	65.5	65.5	NUM
crl-14452	179	29	percent	percent	NOUN
crl-14452	179	30	of	of	ADP
crl-14452	179	31	all	all	DET
crl-14452	179	32	factual	factual	ADJ
crl-14452	179	33	queries	query	NOUN
crl-14452	179	34	.	.	PUNCT
crl-14452	180	1	librarians	librarian	NOUN
crl-14452	180	2	did	do	AUX
crl-14452	180	3	not	not	PART
crl-14452	180	4	have	have	VERB
crl-14452	180	5	the	the	DET
crl-14452	180	6	opportunity	opportunity	NOUN
crl-14452	180	7	to	to	PART
crl-14452	180	8	verify	verify	VERB
crl-14452	180	9	the	the	DET
crl-14452	180	10	complete	complete	ADJ
crl-14452	180	11	precise	precise	ADJ
crl-14452	180	12	information	information	NOUN
crl-14452	180	13	for	for	ADP
crl-14452	180	14	the	the	DET
crl-14452	180	15	remaining	remain	VERB
crl-14452	180	16	34.5	34.5	NUM
crl-14452	180	17	percent	percent	NOUN
crl-14452	180	18	of	of	ADP
crl-14452	180	19	factual	factual	ADJ
crl-14452	180	20	queries	query	NOUN
crl-14452	180	21	.	.	PUNCT
crl-14452	181	1	consequently	consequently	ADV
crl-14452	181	2	,	,	PUNCT
crl-14452	181	3	in	in	ADP
crl-14452	181	4	the	the	DET
crl-14452	181	5	real	real	ADJ
crl-14452	181	6	-	-	PUNCT
crl-14452	181	7	life	life	NOUN
crl-14452	181	8	provision	provision	NOUN
crl-14452	181	9	of	of	ADP
crl-14452	181	10	factual	factual	ADJ
crl-14452	181	11	reference	reference	NOUN
crl-14452	181	12	service	service	NOUN
crl-14452	181	13	,	,	PUNCT
crl-14452	181	14	academic	academic	ADJ
crl-14452	181	15	librarians	librarian	NOUN
crl-14452	181	16	often	often	ADV
crl-14452	181	17	do	do	AUX
crl-14452	181	18	not	not	PART
crl-14452	181	19	assume	assume	VERB
crl-14452	181	20	full	full	ADJ
crl-14452	181	21	responsibility	responsibility	NOUN
crl-14452	181	22	for	for	ADP
crl-14452	181	23	direct	direct	ADJ
crl-14452	181	24	answer	answer	NOUN
crl-14452	181	25	provision	provision	NOUN
crl-14452	181	26	table	table	NOUN
crl-14452	181	27	7	7	NUM
crl-14452	181	28	correlations	correlation	NOUN
crl-14452	181	29	between	between	ADP
crl-14452	181	30	user	user	NOUN
crl-14452	181	31	feedback	feedback	NOUN
crl-14452	181	32	and	and	CCONJ
crl-14452	181	33	reference	reference	NOUN
crl-14452	181	34	service	service	NOUN
crl-14452	181	35	outcomes	outcome	NOUN
crl-14452	181	36	by	by	ADP
crl-14452	181	37	type	type	NOUN
crl-14452	181	38	of	of	ADP
crl-14452	181	39	question	question	NOUN
crl-14452	181	40	reference	reference	NOUN
crl-14452	181	41	outcome	outcome	NOUN
crl-14452	181	42	librarian	librarian	ADJ
crl-14452	181	43	judgment	judgment	NOUN
crl-14452	181	44	of	of	ADP
crl-14452	181	45	service	service	NOUN
crl-14452	181	46	vafue	vafue	NOUN
crl-14452	181	47	user	user	NOUN
crl-14452	181	48	judgment	judgment	NOUN
crl-14452	181	49	of	of	ADP
crl-14452	181	50	service	service	NOUN
crl-14452	181	51	value	value	NOUN
crl-14452	181	52	user	user	NOUN
crl-14452	181	53	success	success	NOUN
crl-14452	181	54	*	*	PUNCT
crl-14452	181	55	p	p	X
crl-14452	181	56	<	<	X
crl-14452	181	57	.05	.05	NUM
crl-14452	181	58	tp	tp	NOUN
crl-14452	181	59	<	<	X
crl-14452	181	60	.ol	.ol	PUNCT
crl-14452	181	61	tp	tp	X
crl-14452	181	62	<	<	X
crl-14452	181	63	.ool	.ool	NOUN
crl-14452	181	64	feedback	feedback	NOUN
crl-14452	181	65	on	on	ADP
crl-14452	181	66	feedback	feedback	NOUN
crl-14452	181	67	on	on	ADP
crl-14452	181	68	factual	factual	ADJ
crl-14452	181	69	/	/	SYM
crl-14452	181	70	bib	bib	NOUN
crl-14452	181	71	!	!	PUNCT
crl-14452	181	72	.	.	PUNCT
crl-14452	182	1	subject	subject	ADJ
crl-14452	182	2	/	/	SYM
crl-14452	182	3	instruct	instruct	NOUN
crl-14452	182	4	.	.	PUNCT
crl-14452	183	1	.160	.160	NUM
crl-14452	183	2	.200	.200	NUM
crl-14452	183	3	+	+	CCONJ
crl-14452	183	4	.593	.593	NUM
crl-14452	183	5	!	!	PUNCT
crl-14452	184	1	.387	.387	NUM
crl-14452	184	2	:	:	PUNCT
crl-14452	185	1	t	t	X
crl-14452	185	2	:	:	PUNCT
crl-14452	185	3	.247	.247	NUM
crl-14452	185	4	.306:1	.306:1	NUM
crl-14452	185	5	:	:	PUNCT
crl-14452	185	6	tables	table	NOUN
crl-14452	185	7	type	type	NOUN
crl-14452	185	8	of	of	ADP
crl-14452	185	9	reference	reference	NOUN
crl-14452	185	10	assistance	assistance	NOUN
crl-14452	185	11	for	for	ADP
crl-14452	185	12	factual	factual	ADJ
crl-14452	185	13	/	/	SYM
crl-14452	185	14	bibliographic	bibliographic	ADJ
crl-14452	185	15	questions	question	NOUN
crl-14452	185	16	assistance	assistance	NOUN
crl-14452	185	17	accompany	accompany	NOUN
crl-14452	185	18	refer	refer	VERB
crl-14452	185	19	accompany	accompany	NOUN
crl-14452	185	20	&	&	CCONJ
crl-14452	185	21	refer	refer	VERB
crl-14452	185	22	direct	direct	ADJ
crl-14452	185	23	answer	answer	NOUN
crl-14452	185	24	factual	factual	ADJ
crl-14452	185	25	31.0	31.0	NUM
crl-14452	185	26	%	%	NOUN
crl-14452	185	27	10.3	10.3	NUM
crl-14452	185	28	24.1	24.1	NUM
crl-14452	185	29	34.5	34.5	NUM
crl-14452	185	30	and	and	CCONJ
crl-14452	185	31	verification	verification	NOUN
crl-14452	185	32	of	of	ADP
crl-14452	185	33	accuracy	accuracy	NOUN
crl-14452	185	34	of	of	ADP
crl-14452	185	35	information	information	NOUN
crl-14452	185	36	.	.	PUNCT
crl-14452	186	1	instructions	instruction	NOUN
crl-14452	186	2	to	to	ADP
crl-14452	186	3	proxies	proxy	NOUN
crl-14452	186	4	do	do	AUX
crl-14452	186	5	not	not	PART
crl-14452	186	6	encourage	encourage	VERB
crl-14452	186	7	them	they	PRON
crl-14452	186	8	to	to	PART
crl-14452	186	9	push	push	VERB
crl-14452	186	10	the	the	DET
crl-14452	186	11	librarian	librarian	NOUN
crl-14452	186	12	to	to	PART
crl-14452	186	13	provide	provide	VERB
crl-14452	186	14	as	as	ADV
crl-14452	186	15	much	much	ADJ
crl-14452	186	16	assistance	assistance	NOUN
crl-14452	186	17	as	as	SCONJ
crl-14452	186	18	needed	need	VERB
crl-14452	186	19	.	.	PUNCT
crl-14452	187	1	should	should	AUX
crl-14452	187	2	so	so	ADV
crl-14452	187	3	much	much	ADJ
crl-14452	187	4	emphasis	emphasis	NOUN
crl-14452	187	5	be	be	AUX
crl-14452	187	6	placed	place	VERB
crl-14452	187	7	on	on	ADP
crl-14452	187	8	an	an	DET
crl-14452	187	9	evaluation	evaluation	NOUN
crl-14452	187	10	method	method	NOUN
crl-14452	187	11	that	that	PRON
crl-14452	187	12	eliminates	eliminate	VERB
crl-14452	187	13	many	many	ADJ
crl-14452	187	14	of	of	ADP
crl-14452	187	15	the	the	DET
crl-14452	187	16	contextual	contextual	ADJ
crl-14452	187	17	clues	clue	NOUN
crl-14452	187	18	provided	provide	VERB
crl-14452	187	19	by	by	ADP
crl-14452	187	20	users	user	NOUN
crl-14452	187	21	seeking	seek	VERB
crl-14452	187	22	to	to	PART
crl-14452	187	23	fill	fill	VERB
crl-14452	187	24	a	a	DET
crl-14452	187	25	gap	gap	NOUN
crl-14452	187	26	in	in	ADP
crl-14452	187	27	their	their	PRON
crl-14452	187	28	understanding	understanding	NOUN
crl-14452	187	29	and	and	CCONJ
crl-14452	187	30	to	to	PART
crl-14452	187	31	use	use	VERB
crl-14452	187	32	the	the	DET
crl-14452	187	33	information	information	NOUN
crl-14452	187	34	for	for	ADP
crl-14452	187	35	their	their	PRON
crl-14452	187	36	own	own	ADJ
crl-14452	187	37	purposes	purpose	NOUN
crl-14452	187	38	?	?	PUNCT
crl-14452	188	1	an	an	DET
crl-14452	188	2	alternative	alternative	ADJ
crl-14452	188	3	model	model	NOUN
crl-14452	188	4	to	to	PART
crl-14452	188	5	use	use	VERB
crl-14452	188	6	in	in	ADP
crl-14452	188	7	studying	study	VERB
crl-14452	188	8	the	the	DET
crl-14452	188	9	reference	reference	NOUN
crl-14452	188	10	process	process	NOUN
crl-14452	188	11	is	be	AUX
crl-14452	188	12	one	one	NUM
crl-14452	188	13	in	in	ADP
crl-14452	188	14	which	which	PRON
crl-14452	188	15	the	the	DET
crl-14452	188	16	reference	reference	NOUN
crl-14452	188	17	transaction	transaction	NOUN
crl-14452	188	18	and	and	CCONJ
crl-14452	188	19	the	the	DET
crl-14452	188	20	resulting	result	VERB
crl-14452	188	21	service	service	NOUN
crl-14452	188	22	outcome	outcome	NOUN
crl-14452	188	23	are	be	AUX
crl-14452	188	24	joint	joint	ADJ
crl-14452	188	25	products	product	NOUN
crl-14452	188	26	of	of	ADP
crl-14452	188	27	the	the	DET
crl-14452	188	28	effort	effort	NOUN
crl-14452	188	29	,	,	PUNCT
crl-14452	188	30	skill	skill	NOUN
crl-14452	188	31	,	,	PUNCT
crl-14452	188	32	and	and	CCONJ
crl-14452	188	33	knowledge	knowledge	NOUN
crl-14452	188	34	of	of	ADP
crl-14452	188	35	both	both	CCONJ
crl-14452	188	36	librarian	librarian	ADJ
crl-14452	188	37	and	and	CCONJ
crl-14452	188	38	user	user	NOUN
crl-14452	188	39	.	.	PUNCT
crl-14452	189	1	in	in	ADP
crl-14452	189	2	gordon	gordon	PROPN
crl-14452	189	3	whitaker	whitaker	PROPN
crl-14452	189	4	's	's	PART
crl-14452	189	5	model	model	NOUN
crl-14452	189	6	of	of	ADP
crl-14452	189	7	coproduction	coproduction	NOUN
crl-14452	189	8	of	of	ADP
crl-14452	189	9	service	service	NOUN
crl-14452	189	10	,	,	PUNCT
crl-14452	189	11	service	service	NOUN
crl-14452	189	12	delivery	delivery	NOUN
crl-14452	189	13	is	be	AUX
crl-14452	189	14	accomplished	accomplish	VERB
crl-14452	189	15	through	through	ADP
crl-14452	189	16	a	a	DET
crl-14452	189	17	process	process	NOUN
crl-14452	189	18	of	of	ADP
crl-14452	189	19	mutual	mutual	ADJ
crl-14452	189	20	adjustment	adjustment	NOUN
crl-14452	189	21	,	,	PUNCT
crl-14452	189	22	whereby	whereby	SCONJ
crl-14452	189	23	both	both	CCONJ
crl-14452	189	24	client	client	NOUN
crl-14452	189	25	and	and	CCONJ
crl-14452	189	26	service	service	NOUN
crl-14452	189	27	provider	provider	NOUN
crl-14452	189	28	mutually	mutually	ADV
crl-14452	189	29	consider	consider	VERB
crl-14452	189	30	the	the	DET
crl-14452	189	31	client	client	NOUN
crl-14452	189	32	's	's	PART
crl-14452	189	33	problem	problem	NOUN
crl-14452	189	34	and	and	CCONJ
crl-14452	189	35	what	what	PRON
crl-14452	189	36	each	each	PRON
crl-14452	189	37	of	of	ADP
crl-14452	189	38	them	they	PRON
crl-14452	189	39	can	can	AUX
crl-14452	189	40	do	do	VERB
crl-14452	189	41	about	about	ADP
crl-14452	189	42	it	it	PRON
crl-14452	189	43	.	.	PUNCT
crl-14452	190	1	citizens	citizen	NOUN
crl-14452	190	2	influence	influence	VERB
crl-14452	190	3	the	the	DET
crl-14452	190	4	content	content	NOUN
crl-14452	190	5	of	of	ADP
crl-14452	190	6	many	many	ADJ
crl-14452	190	7	public	public	ADJ
crl-14452	190	8	services	service	NOUN
crl-14452	190	9	through	through	ADP
crl-14452	190	10	direct	direct	ADJ
crl-14452	190	11	participation	participation	NOUN
crl-14452	190	12	in	in	ADP
crl-14452	190	13	service	service	NOUN
crl-14452	190	14	delivery	delivery	NOUN
crl-14452	190	15	.	.	PUNCT
crl-14452	191	1	this	this	PRON
crl-14452	191	2	is	be	AUX
crl-14452	191	3	particularly	particularly	ADV
crl-14452	191	4	the	the	DET
crl-14452	191	5	case	case	NOUN
crl-14452	191	6	in	in	ADP
crl-14452	191	7	services	service	NOUN
crl-14452	191	8	designed	design	VERB
crl-14452	191	9	to	to	PART
crl-14452	191	10	change	change	VERB
crl-14452	191	11	or	or	CCONJ
crl-14452	191	12	empower	empower	VERB
crl-14452	191	13	people	people	NOUN
crl-14452	191	14	directly	directly	ADV
crl-14452	191	15	,	,	PUNCT
crl-14452	191	16	such	such	ADJ
crl-14452	191	17	as	as	ADP
crl-14452	191	18	education	education	NOUN
crl-14452	191	19	and	and	CCONJ
crl-14452	191	20	health	health	NOUN
crl-14452	191	21	care	care	NOUN
crl-14452	191	22	.	.	PUNCT
crl-14452	192	1	the	the	DET
crl-14452	192	2	agent	agent	NOUN
crl-14452	192	3	can	can	AUX
crl-14452	192	4	encourage	encourage	VERB
crl-14452	192	5	,	,	PUNCT
crl-14452	192	6	suggest	suggest	VERB
crl-14452	192	7	options	option	NOUN
crl-14452	192	8	,	,	PUNCT
crl-14452	192	9	illustrate	illustrate	VERB
crl-14452	192	10	techniques	technique	NOUN
crl-14452	192	11	,	,	PUNCT
crl-14452	192	12	and	and	CCONJ
crl-14452	192	13	provide	provide	VERB
crl-14452	192	14	guidance	guidance	NOUN
crl-14452	192	15	and	and	CCONJ
crl-14452	192	16	advice	advice	NOUN
crl-14452	192	17	,	,	PUNCT
crl-14452	192	18	but	but	CCONJ
crl-14452	192	19	can	can	AUX
crl-14452	192	20	not	not	PART
crl-14452	192	21	·	·	PUNCT
crl-14452	192	22	bring	bring	VERB
crl-14452	192	23	about	about	ADP
crl-14452	192	24	the	the	DET
crl-14452	192	25	change	change	NOUN
crl-14452	192	26	alone	alone	ADV
crl-14452	192	27	.	.	PUNCT
crl-14452	193	1	31	31	NUM
crl-14452	193	2	for	for	ADP
crl-14452	193	3	libraries	library	NOUN
crl-14452	193	4	functioning	function	VERB
crl-14452	193	5	as	as	ADP
crl-14452	193	6	part	part	NOUN
crl-14452	193	7	of	of	ADP
crl-14452	193	8	the	the	DET
crl-14452	193	9	educational	educational	ADJ
crl-14452	193	10	process	process	NOUN
crl-14452	193	11	,	,	PUNCT
crl-14452	193	12	this	this	PRON
crl-14452	193	13	may	may	AUX
crl-14452	193	14	be	be	AUX
crl-14452	193	15	an	an	DET
crl-14452	193	16	appropriate	appropriate	ADJ
crl-14452	193	17	model	model	NOUN
crl-14452	193	18	.	.	PUNCT
crl-14452	194	1	conclusion	conclusion	NOUN
crl-14452	194	2	john	john	PROPN
crl-14452	194	3	campbell	campbell	PROPN
crl-14452	194	4	suggests	suggest	VERB
crl-14452	194	5	that	that	SCONJ
crl-14452	194	6	given	give	VERB
crl-14452	194	7	a	a	DET
crl-14452	194	8	specific	specific	ADJ
crl-14452	194	9	research	research	NOUN
crl-14452	194	10	question	question	NOUN
crl-14452	194	11	,	,	PUNCT
crl-14452	194	12	we	we	PRON
crl-14452	194	13	can	can	AUX
crl-14452	194	14	ask	ask	VERB
crl-14452	194	15	what	what	PRON
crl-14452	194	16	specific	specific	ADJ
crl-14452	194	17	research	research	NOUN
crl-14452	194	18	method(s	method(s	NOUN
crl-14452	194	19	)	)	PUNCT
crl-14452	194	20	possess	possess	VERB
crl-14452	194	21	the	the	DET
crl-14452	194	22	most	most	ADJ
crl-14452	194	23	validity	validity	NOUN
crl-14452	194	24	for	for	ADP
crl-14452	194	25	the	the	DET
crl-14452	194	26	independent	independent	ADJ
crl-14452	194	27	and	and	CCONJ
crl-14452	194	28	dependent	dependent	ADJ
crl-14452	194	29	variables	variable	NOUN
crl-14452	194	30	.	.	PUNCT
crl-14452	195	1	it	it	PRON
crl-14452	195	2	should	should	AUX
crl-14452	195	3	not	not	PART
crl-14452	195	4	be	be	AUX
crl-14452	195	5	assumed	assume	VERB
crl-14452	195	6	that	that	SCONJ
crl-14452	195	7	hard	hard	ADJ
crl-14452	195	8	measures	measure	NOUN
crl-14452	195	9	are	be	AUX
crl-14452	195	10	always	always	ADV
crl-14452	195	11	more	more	ADV
crl-14452	195	12	valid	valid	ADJ
crl-14452	195	13	than	than	ADP
crl-14452	195	14	soft	soft	ADJ
crl-14452	195	15	measures	measure	NOUN
crl-14452	195	16	of	of	ADP
crl-14452	195	17	depenunobtrusive	depenunobtrusive	ADJ
crl-14452	195	18	studies	study	NOUN
crl-14452	195	19	189	189	NUM
crl-14452	195	20	dent	dent	NOUN
crl-14452	195	21	variables	variable	NOUN
crl-14452	195	22	.	.	PUNCT
crl-14452	196	1	campbell	campbell	PROPN
crl-14452	196	2	comments	comment	VERB
crl-14452	196	3	that	that	SCONJ
crl-14452	196	4	the	the	DET
crl-14452	196	5	term	term	NOUN
crl-14452	196	6	"	"	PUNCT
crl-14452	196	7	hard	hard	ADJ
crl-14452	196	8	"	"	PUNCT
crl-14452	196	9	seems	seem	VERB
crl-14452	196	10	to	to	PART
crl-14452	196	11	refer	refer	VERB
crl-14452	196	12	to	to	ADP
crl-14452	196	13	dependent	dependent	ADJ
crl-14452	196	14	variables	variable	NOUN
crl-14452	196	15	that	that	PRON
crl-14452	196	16	consist	consist	VERB
crl-14452	196	17	of	of	ADP
crl-14452	196	18	countable	countable	ADJ
crl-14452	196	19	outcomes	outcome	NOUN
crl-14452	196	20	.	.	PUNCT
crl-14452	197	1	they	they	PRON
crl-14452	197	2	are	be	AUX
crl-14452	197	3	objective	objective	ADJ
crl-14452	197	4	in	in	ADP
crl-14452	197	5	the	the	DET
crl-14452	197	6	sense	sense	NOUN
crl-14452	197	7	that	that	SCONJ
crl-14452	197	8	they	they	PRON
crl-14452	197	9	can	can	AUX
crl-14452	197	10	be	be	AUX
crl-14452	197	11	counted	count	VERB
crl-14452	197	12	by	by	ADP
crl-14452	197	13	an	an	DET
crl-14452	197	14	independent	independent	ADJ
crl-14452	197	15	party	party	NOUN
crl-14452	197	16	.	.	PUNCT
crl-14452	198	1	soft	soft	ADJ
crl-14452	198	2	measures	measure	NOUN
crl-14452	198	3	seem	seem	VERB
crl-14452	198	4	to	to	PART
crl-14452	198	5	refer	refer	VERB
crl-14452	198	6	to	to	ADP
crl-14452	198	7	those	those	PRON
crl-14452	198	8	based	base	VERB
crl-14452	198	9	on	on	ADP
crl-14452	198	10	human	human	ADJ
crl-14452	198	11	judgment	judgment	NOUN
crl-14452	198	12	or	or	CCONJ
crl-14452	198	13	scaling	scale	VERB
crl-14452	198	14	consideration	consideration	NOUN
crl-14452	198	15	.	.	PUNCT
crl-14452	199	1	32	32	NUM
crl-14452	200	1	the	the	DET
crl-14452	200	2	unobtrusive	unobtrusive	ADJ
crl-14452	200	3	studies	study	NOUN
crl-14452	200	4	use	use	VERB
crl-14452	200	5	a	a	DET
crl-14452	200	6	modified	modify	VERB
crl-14452	200	7	laboratory	laboratory	NOUN
crl-14452	200	8	method	method	NOUN
crl-14452	200	9	and	and	CCONJ
crl-14452	200	10	have	have	VERB
crl-14452	200	11	the	the	DET
crl-14452	200	12	strengths	strength	NOUN
crl-14452	200	13	and	and	CCONJ
crl-14452	200	14	weaknesses	weakness	NOUN
crl-14452	200	15	commonly	commonly	ADV
crl-14452	200	16	found	find	VERB
crl-14452	200	17	in	in	ADP
crl-14452	200	18	such	such	ADJ
crl-14452	200	19	methods	method	NOUN
crl-14452	200	20	.	.	PUNCT
crl-14452	201	1	their	their	PRON
crl-14452	201	2	strengths	strength	NOUN
crl-14452	201	3	are	be	AUX
crl-14452	201	4	that	that	SCONJ
crl-14452	201	5	reference	reference	NOUN
crl-14452	201	6	librarians	librarian	NOUN
crl-14452	201	7	can	can	AUX
crl-14452	201	8	not	not	PART
crl-14452	201	9	introduce	introduce	VERB
crl-14452	201	10	bias	bias	NOUN
crl-14452	201	11	into	into	ADP
crl-14452	201	12	the	the	DET
crl-14452	201	13	study	study	NOUN
crl-14452	201	14	because	because	SCONJ
crl-14452	201	15	they	they	PRON
crl-14452	201	16	are	be	AUX
crl-14452	201	17	unaware	unaware	ADJ
crl-14452	201	18	of	of	ADP
crl-14452	201	19	it	it	PRON
crl-14452	201	20	,	,	PUNCT
crl-14452	201	21	and	and	CCONJ
crl-14452	201	22	a	a	DET
crl-14452	201	23	clear	clear	ADJ
crl-14452	201	24	standard	standard	NOUN
crl-14452	201	25	for	for	ADP
crl-14452	201	26	correct	correct	ADJ
crl-14452	201	27	and	and	CCONJ
crl-14452	201	28	incorrect	incorrect	ADJ
crl-14452	201	29	answers	answer	NOUN
crl-14452	201	30	to	to	ADP
crl-14452	201	31	queries	query	NOUN
crl-14452	201	32	can	can	AUX
crl-14452	201	33	be	be	AUX
crl-14452	201	34	established	establish	VERB
crl-14452	201	35	.	.	PUNCT
crl-14452	202	1	their	their	PRON
crl-14452	202	2	weakness	weakness	NOUN
crl-14452	202	3	is	be	AUX
crl-14452	202	4	that	that	SCONJ
crl-14452	202	5	they	they	PRON
crl-14452	202	6	do	do	AUX
crl-14452	202	7	not	not	PART
crl-14452	202	8	necessarily	necessarily	ADV
crl-14452	202	9	represent	represent	VERB
crl-14452	202	10	reality	reality	NOUN
crl-14452	202	11	.	.	PUNCT
crl-14452	203	1	figure	figure	NOUN
crl-14452	203	2	1	1	NUM
crl-14452	203	3	provides	provide	VERB
crl-14452	203	4	a	a	DET
crl-14452	203	5	summary	summary	NOUN
crl-14452	203	6	of	of	ADP
crl-14452	203	7	the	the	DET
crl-14452	203	8	differences	difference	NOUN
crl-14452	203	9	in	in	ADP
crl-14452	203	10	treatment	treatment	NOUN
crl-14452	203	11	of	of	ADP
crl-14452	203	12	users	user	NOUN
crl-14452	203	13	and	and	CCONJ
crl-14452	203	14	questions	question	NOUN
crl-14452	203	15	for	for	ADP
crl-14452	203	16	unobtrusive	unobtrusive	ADJ
crl-14452	203	17	versus	versus	ADP
crl-14452	203	18	obtrusive	obtrusive	ADJ
crl-14452	203	19	studies	study	NOUN
crl-14452	203	20	of	of	ADP
crl-14452	203	21	reference	reference	NOUN
crl-14452	203	22	performance	performance	NOUN
crl-14452	203	23	.	.	PUNCT
crl-14452	204	1	studies	study	NOUN
crl-14452	204	2	employing	employ	VERB
crl-14452	204	3	unobtrusive	unobtrusive	ADJ
crl-14452	204	4	methods	method	NOUN
crl-14452	204	5	are	be	AUX
crl-14452	204	6	often	often	ADV
crl-14452	204	7	viewed	view	VERB
crl-14452	204	8	by	by	ADP
crl-14452	204	9	researchers	researcher	NOUN
crl-14452	204	10	as	as	SCONJ
crl-14452	204	11	more	more	ADV
crl-14452	204	12	desirable	desirable	ADJ
crl-14452	204	13	for	for	ADP
crl-14452	204	14	reference	reference	NOUN
crl-14452	204	15	evaluation	evaluation	NOUN
crl-14452	204	16	because	because	SCONJ
crl-14452	204	17	of	of	ADP
crl-14452	204	18	their	their	PRON
crl-14452	204	19	objective	objective	ADJ
crl-14452	204	20	qualities	quality	NOUN
crl-14452	204	21	.	.	PUNCT
crl-14452	205	1	unobtrusive	unobtrusive	ADJ
crl-14452	205	2	studies	study	NOUN
crl-14452	205	3	seem	seem	VERB
crl-14452	205	4	to	to	PART
crl-14452	205	5	be	be	AUX
crl-14452	205	6	more	more	ADV
crl-14452	205	7	scientific	scientific	ADJ
crl-14452	205	8	.	.	PUNCT
crl-14452	206	1	hernon	hernon	NOUN
crl-14452	206	2	and	and	CCONJ
crl-14452	206	3	mcclure	mcclure	PROPN
crl-14452	206	4	express	express	VERB
crl-14452	206	5	this	this	DET
crl-14452	206	6	view	view	NOUN
crl-14452	206	7	in	in	ADP
crl-14452	206	8	the	the	DET
crl-14452	206	9	following	follow	VERB
crl-14452	206	10	statement	statement	NOUN
crl-14452	206	11	:	:	PUNCT
crl-14452	206	12	"	"	PUNCT
crl-14452	206	13	basing	base	VERB
crl-14452	206	14	managerial	managerial	ADJ
crl-14452	206	15	decisions	decision	NOUN
crl-14452	206	16	regarding	regard	VERB
crl-14452	206	17	reference	reference	NOUN
crl-14452	206	18	services	service	NOUN
crl-14452	206	19	on	on	ADP
crl-14452	206	20	perceptions	perception	NOUN
crl-14452	206	21	rather	rather	ADV
crl-14452	206	22	than	than	ADP
crl-14452	206	23	realistic	realistic	ADJ
crl-14452	206	24	appraisal	appraisal	NOUN
crl-14452	206	25	is	be	AUX
crl-14452	206	26	a	a	DET
crl-14452	206	27	disservice	disservice	NOUN
crl-14452	206	28	to	to	ADP
crl-14452	206	29	library	library	ADJ
crl-14452	206	30	clientele	clientele	NOUN
crl-14452	206	31	and	and	CCONJ
crl-14452	206	32	a	a	DET
crl-14452	206	33	myopic	myopic	ADJ
crl-14452	206	34	stance	stance	NOUN
crl-14452	206	35	that	that	PRON
crl-14452	206	36	continues	continue	VERB
crl-14452	206	37	to	to	PART
crl-14452	206	38	impede	impede	VERB
crl-14452	206	39	the	the	DET
crl-14452	206	40	development	development	NOUN
crl-14452	206	41	of	of	ADP
crl-14452	206	42	quality	quality	NOUN
crl-14452	206	43	reference	reference	NOUN
crl-14452	206	44	services	service	NOUN
crl-14452	206	45	.	.	PUNCT
crl-14452	207	1	"	"	PUNCT
crl-14452	208	1	33	33	NUM
crl-14452	208	2	the	the	DET
crl-14452	208	3	popularity	popularity	NOUN
crl-14452	208	4	of	of	ADP
crl-14452	208	5	unobtrusive	unobtrusive	ADJ
crl-14452	208	6	studies	study	NOUN
crl-14452	208	7	appears	appear	VERB
crl-14452	208	8	to	to	PART
crl-14452	208	9	be	be	AUX
crl-14452	208	10	a	a	DET
crl-14452	208	11	reaction	reaction	NOUN
crl-14452	208	12	to	to	ADP
crl-14452	208	13	early	early	ADJ
crl-14452	208	14	uncritical	uncritical	ADJ
crl-14452	208	15	global	global	ADJ
crl-14452	208	16	surveys	survey	NOUN
crl-14452	208	17	of	of	ADP
crl-14452	208	18	user	user	NOUN
crl-14452	208	19	satisfaction	satisfaction	NOUN
crl-14452	208	20	with	with	ADP
crl-14452	208	21	libraries	library	NOUN
crl-14452	208	22	and	and	CCONJ
crl-14452	208	23	the	the	DET
crl-14452	208	24	growing	grow	VERB
crl-14452	208	25	awareness	awareness	NOUN
crl-14452	208	26	that	that	SCONJ
crl-14452	208	27	although	although	SCONJ
crl-14452	208	28	users	user	NOUN
crl-14452	208	29	appear	appear	VERB
crl-14452	208	30	to	to	PART
crl-14452	208	31	be	be	AUX
crl-14452	208	32	highly	highly	ADV
crl-14452	208	33	satisfied	satisfied	ADJ
crl-14452	208	34	with	with	ADP
crl-14452	208	35	library	library	NOUN
crl-14452	208	36	service	service	NOUN
crl-14452	208	37	,	,	PUNCT
crl-14452	208	38	they	they	PRON
crl-14452	208	39	do	do	AUX
crl-14452	208	40	not	not	PART
crl-14452	208	41	represent	represent	VERB
crl-14452	208	42	the	the	DET
crl-14452	208	43	best	good	ADJ
crl-14452	208	44	critical	critical	ADJ
crl-14452	208	45	judgment	judgment	NOUN
crl-14452	208	46	about	about	ADP
crl-14452	208	47	the	the	DET
crl-14452	208	48	provision	provision	NOUN
crl-14452	208	49	of	of	ADP
crl-14452	208	50	information	information	NOUN
crl-14452	208	51	.	.	PUNCT
crl-14452	209	1	perhaps	perhaps	ADV
crl-14452	209	2	we	we	PRON
crl-14452	209	3	have	have	AUX
crl-14452	209	4	now	now	ADV
crl-14452	209	5	gone	go	VERB
crl-14452	209	6	too	too	ADV
crl-14452	209	7	far	far	ADV
crl-14452	209	8	in	in	ADP
crl-14452	209	9	the	the	DET
crl-14452	209	10	opposite	opposite	ADJ
crl-14452	209	11	direction	direction	NOUN
crl-14452	209	12	by	by	ADP
crl-14452	209	13	studying	study	VERB
crl-14452	209	14	an	an	DET
crl-14452	209	15	unrepresentative	unrepresentative	ADJ
crl-14452	209	16	minority	minority	NOUN
crl-14452	209	17	of	of	ADP
crl-14452	209	18	reference	reference	NOUN
crl-14452	209	19	queries	query	VERB
crl-14452	209	20	.	.	PUNCT
crl-14452	210	1	the	the	DET
crl-14452	210	2	method	method	NOUN
crl-14452	210	3	has	have	AUX
crl-14452	210	4	been	be	AUX
crl-14452	210	5	allowed	allow	VERB
crl-14452	210	6	to	to	PART
crl-14452	210	7	dictate	dictate	VERB
crl-14452	210	8	the	the	DET
crl-14452	210	9	evaluation	evaluation	NOUN
crl-14452	210	10	criteria	criterion	NOUN
crl-14452	210	11	and	and	CCONJ
crl-14452	210	12	scope	scope	NOUN
crl-14452	210	13	by	by	ADP
crl-14452	210	14	limiting	limit	VERB
crl-14452	210	15	the	the	DET
crl-14452	210	16	test	test	NOUN
crl-14452	210	17	to	to	ADP
crl-14452	210	18	only	only	ADV
crl-14452	210	19	that	that	DET
crl-14452	210	20	portion	portion	NOUN
crl-14452	210	21	amenable	amenable	ADJ
crl-14452	210	22	to	to	ADP
crl-14452	210	23	hard	hard	ADJ
crl-14452	210	24	,	,	PUNCT
crl-14452	210	25	objective	objective	ADJ
crl-14452	210	26	measures	measure	NOUN
crl-14452	210	27	.	.	PUNCT
crl-14452	211	1	the	the	DET
crl-14452	211	2	scientific	scientific	ADJ
crl-14452	211	3	method	method	NOUN
crl-14452	211	4	was	be	AUX
crl-14452	211	5	originally	originally	ADV
crl-14452	211	6	developed	develop	VERB
crl-14452	211	7	in	in	ADP
crl-14452	211	8	order	order	NOUN
crl-14452	211	9	to	to	PART
crl-14452	211	10	more	more	ADV
crl-14452	211	11	effectively	effectively	ADV
crl-14452	211	12	study	study	VERB
crl-14452	211	13	the	the	DET
crl-14452	211	14	physical	physical	ADJ
crl-14452	211	15	world	world	NOUN
crl-14452	211	16	around	around	ADP
crl-14452	211	17	us	we	PRON
crl-14452	211	18	.	.	PUNCT
crl-14452	212	1	is	be	AUX
crl-14452	212	2	this	this	DET
crl-14452	212	3	method	method	NOUN
crl-14452	212	4	really	really	ADV
crl-14452	212	5	the	the	DET
crl-14452	212	6	primary	primary	ADJ
crl-14452	212	7	one	one	NOUN
crl-14452	212	8	to	to	PART
crl-14452	212	9	use	use	VERB
crl-14452	212	10	for	for	ADP
crl-14452	212	11	the	the	DET
crl-14452	212	12	study	study	NOUN
crl-14452	212	13	of	of	ADP
crl-14452	212	14	how	how	SCONJ
crl-14452	212	15	190	190	NUM
crl-14452	212	16	college	college	NOUN
crl-14452	212	17	&	&	CCONJ
crl-14452	212	18	research	research	PROPN
crl-14452	212	19	libraries	library	NOUN
crl-14452	212	20	unobtrusive	unobtrusive	ADJ
crl-14452	212	21	studies	study	NOUN
crl-14452	212	22	-are	-are	VERB
crl-14452	212	23	passive	passive	ADJ
crl-14452	212	24	receivers	receiver	NOUN
crl-14452	212	25	of	of	ADP
crl-14452	212	26	service	service	NOUN
crl-14452	212	27	-have	-have	NOUN
crl-14452	212	28	little	little	ADJ
crl-14452	212	29	investment	investment	NOUN
crl-14452	212	30	in	in	ADP
crl-14452	212	31	answers	answer	NOUN
crl-14452	212	32	march	march	PROPN
crl-14452	212	33	1989	1989	NUM
crl-14452	212	34	obtrusive	obtrusive	ADJ
crl-14452	212	35	studies	study	NOUN
crl-14452	212	36	users	user	NOUN
crl-14452	212	37	-may	-may	PUNCT
crl-14452	212	38	be	be	AUX
crl-14452	212	39	passive	passive	ADJ
crl-14452	212	40	or	or	CCONJ
crl-14452	212	41	active	active	ADJ
crl-14452	212	42	-have	-have	NOUN
crl-14452	212	43	a	a	DET
crl-14452	212	44	definite	definite	ADJ
crl-14452	212	45	interest	interest	NOUN
crl-14452	212	46	in	in	ADP
crl-14452	212	47	results	result	NOUN
crl-14452	212	48	-operate	-operate	ADJ
crl-14452	212	49	without	without	ADP
crl-14452	212	50	a	a	DET
crl-14452	212	51	context	context	NOUN
crl-14452	212	52	in	in	ADP
crl-14452	212	53	which	which	PRON
crl-14452	212	54	to	to	PART
crl-14452	212	55	place	place	VERB
crl-14452	212	56	-have	-have	VERB
crl-14452	212	57	a	a	DET
crl-14452	212	58	knowledge	knowledge	NOUN
crl-14452	212	59	gap	gap	NOUN
crl-14452	212	60	to	to	PART
crl-14452	212	61	fill	fill	VERB
crl-14452	212	62	answers	answer	NOUN
crl-14452	212	63	-provide	-provide	ADV
crl-14452	212	64	limited	limited	ADJ
crl-14452	212	65	or	or	CCONJ
crl-14452	212	66	no	no	DET
crl-14452	212	67	clues	clue	NOUN
crl-14452	212	68	to	to	PART
crl-14452	212	69	librarians	librarian	NOUN
crl-14452	212	70	-operate	-operate	NOUN
crl-14452	212	71	without	without	ADP
crl-14452	212	72	specific	specific	ADJ
crl-14452	212	73	time	time	NOUN
crl-14452	212	74	pressures	pressure	NOUN
crl-14452	212	75	-expect	-expect	VERB
crl-14452	212	76	librarians	librarian	NOUN
crl-14452	212	77	to	to	PART
crl-14452	212	78	supply	supply	VERB
crl-14452	212	79	the	the	DET
crl-14452	212	80	answers	answer	NOUN
crl-14452	212	81	-provide	-provide	ADV
crl-14452	212	82	a	a	DET
crl-14452	212	83	wide	wide	ADJ
crl-14452	212	84	range	range	NOUN
crl-14452	212	85	of	of	ADP
crl-14452	212	86	contextual	contextual	ADJ
crl-14452	212	87	clues	clue	NOUN
crl-14452	212	88	to	to	PART
crl-14452	212	89	librarians	librarian	NOUN
crl-14452	212	90	-operate	-operate	NOUN
crl-14452	212	91	under	under	ADP
crl-14452	212	92	a	a	DET
crl-14452	212	93	variety	variety	NOUN
crl-14452	212	94	of	of	ADP
crl-14452	212	95	time	time	NOUN
crl-14452	212	96	pressures	pressure	NOUN
crl-14452	212	97	-normally	-normally	ADV
crl-14452	212	98	expect	expect	VERB
crl-14452	212	99	librarians	librarian	NOUN
crl-14452	212	100	to	to	PART
crl-14452	212	101	provide	provide	VERB
crl-14452	212	102	a	a	DET
crl-14452	212	103	source	source	NOUN
crl-14452	212	104	for	for	ADP
crl-14452	212	105	answers	answer	NOUN
crl-14452	212	106	questions	question	NOUN
crl-14452	212	107	-are	-are	ADP
crl-14452	212	108	quantifiable	quantifiable	ADJ
crl-14452	212	109	requests	request	NOUN
crl-14452	212	110	for	for	ADP
crl-14452	212	111	specific	specific	ADJ
crl-14452	212	112	information	information	NOUN
crl-14452	212	113	-are	-are	PUNCT
crl-14452	212	114	relevant	relevant	ADJ
crl-14452	212	115	to	to	ADP
crl-14452	212	116	a	a	DET
crl-14452	212	117	limited	limited	ADJ
crl-14452	212	118	task	task	NOUN
crl-14452	212	119	-are	-are	PUNCT
crl-14452	212	120	general	general	ADJ
crl-14452	212	121	requests	request	NOUN
crl-14452	212	122	for	for	ADP
crl-14452	212	123	subject	subject	ADJ
crl-14452	212	124	information	information	NOUN
crl-14452	212	125	-are	-are	PUNCT
crl-14452	212	126	relevant	relevant	ADJ
crl-14452	212	127	to	to	ADP
crl-14452	212	128	a	a	DET
crl-14452	212	129	broad	broad	ADJ
crl-14452	212	130	set	set	NOUN
crl-14452	212	131	of	of	ADP
crl-14452	212	132	tasks	task	NOUN
crl-14452	212	133	figure	figure	VERB
crl-14452	212	134	1	1	NUM
crl-14452	212	135	differences	difference	NOUN
crl-14452	212	136	between	between	ADP
crl-14452	212	137	unobtrusive	unobtrusive	ADJ
crl-14452	212	138	and	and	CCONJ
crl-14452	212	139	obtrusive	obtrusive	ADJ
crl-14452	212	140	reference	reference	NOUN
crl-14452	212	141	studies	study	NOUN
crl-14452	212	142	people	people	NOUN
crl-14452	212	143	behave	behave	VERB
crl-14452	212	144	in	in	ADP
crl-14452	212	145	organizational	organizational	ADJ
crl-14452	212	146	settings	setting	NOUN
crl-14452	212	147	?	?	PUNCT
crl-14452	213	1	unobtrusive	unobtrusive	ADJ
crl-14452	213	2	studies	study	NOUN
crl-14452	213	3	tell	tell	VERB
crl-14452	213	4	us	we	PRON
crl-14452	213	5	only	only	ADV
crl-14452	213	6	a	a	DET
crl-14452	213	7	little	little	ADJ
crl-14452	213	8	about	about	ADP
crl-14452	213	9	the	the	DET
crl-14452	213	10	quality	quality	NOUN
crl-14452	213	11	of	of	ADP
crl-14452	213	12	reference	reference	NOUN
crl-14452	213	13	services	service	NOUN
crl-14452	213	14	.	.	PUNCT
crl-14452	214	1	given	give	VERB
crl-14452	214	2	the	the	DET
crl-14452	214	3	weaknesses	weakness	NOUN
crl-14452	214	4	in	in	ADP
crl-14452	214	5	unobtrusive	unobtrusive	ADJ
crl-14452	214	6	studies	study	NOUN
crl-14452	214	7	and	and	CCONJ
crl-14452	214	8	the	the	DET
crl-14452	214	9	problems	problem	NOUN
crl-14452	214	10	with	with	ADP
crl-14452	214	11	content	content	NOUN
crl-14452	214	12	validity	validity	NOUN
crl-14452	214	13	,	,	PUNCT
crl-14452	214	14	can	can	AUX
crl-14452	214	15	more	more	ADV
crl-14452	214	16	representative	representative	ADJ
crl-14452	214	17	studies	study	NOUN
crl-14452	214	18	be	be	AUX
crl-14452	214	19	designed	design	VERB
crl-14452	214	20	using	use	VERB
crl-14452	214	21	the	the	DET
crl-14452	214	22	unobtrusive	unobtrusive	ADJ
crl-14452	214	23	methodology	methodology	NOUN
crl-14452	214	24	?	?	PUNCT
crl-14452	215	1	unobtrusive	unobtrusive	ADJ
crl-14452	215	2	methods	method	NOUN
crl-14452	215	3	remain	remain	VERB
crl-14452	215	4	a	a	DET
crl-14452	215	5	valuable	valuable	ADJ
crl-14452	215	6	alternative	alternative	ADJ
crl-14452	215	7	methodology	methodology	NOUN
crl-14452	215	8	for	for	ADP
crl-14452	215	9	·	·	PUNCT
crl-14452	215	10	countering	counter	VERB
crl-14452	215	11	some	some	PRON
crl-14452	215	12	of	of	ADP
crl-14452	215	13	the	the	DET
crl-14452	215	14	known	know	VERB
crl-14452	215	15	weaknesses	weakness	NOUN
crl-14452	215	16	in	in	ADP
crl-14452	215	17	field	field	NOUN
crl-14452	215	18	studies	study	NOUN
crl-14452	215	19	using	use	VERB
crl-14452	215	20	obtrusive	obtrusive	ADJ
crl-14452	215	21	methodologies	methodology	NOUN
crl-14452	215	22	.	.	PUNCT
crl-14452	216	1	but	but	CCONJ
crl-14452	216	2	unobtrusive	unobtrusive	ADJ
crl-14452	216	3	studies	study	NOUN
crl-14452	216	4	would	would	AUX
crl-14452	216	5	tell	tell	VERB
crl-14452	216	6	us	we	PRON
crl-14452	216	7	much	much	ADV
crl-14452	216	8	more	more	ADJ
crl-14452	216	9	about	about	ADP
crl-14452	216	10	the	the	DET
crl-14452	216	11	quality	quality	NOUN
crl-14452	216	12	of	of	ADP
crl-14452	216	13	reference	reference	NOUN
crl-14452	216	14	services	service	NOUN
crl-14452	216	15	if	if	SCONJ
crl-14452	216	16	the	the	DET
crl-14452	216	17	assumptions	assumption	NOUN
crl-14452	216	18	and	and	CCONJ
crl-14452	216	19	the	the	DET
crl-14452	216	20	methodology	methodology	NOUN
crl-14452	216	21	were	be	AUX
crl-14452	216	22	modified	modify	VERB
crl-14452	216	23	substantially	substantially	ADV
crl-14452	216	24	.	.	PUNCT
crl-14452	217	1	test	test	NOUN
crl-14452	217	2	questions	question	NOUN
crl-14452	217	3	need	need	VERB
crl-14452	217	4	to	to	PART
crl-14452	217	5	represent	represent	VERB
crl-14452	217	6	all	all	DET
crl-14452	217	7	facets	facet	NOUN
crl-14452	217	8	of	of	ADP
crl-14452	217	9	reference	reference	NOUN
crl-14452	217	10	.	.	PUNCT
crl-14452	218	1	unobtrusive	unobtrusive	ADJ
crl-14452	218	2	studies	study	NOUN
crl-14452	218	3	must	must	AUX
crl-14452	218	4	develop	develop	VERB
crl-14452	218	5	more	more	ADJ
crl-14452	218	6	representative	representative	ADJ
crl-14452	218	7	reference	reference	NOUN
crl-14452	218	8	questions	question	NOUN
crl-14452	218	9	.	.	PUNCT
crl-14452	219	1	research	research	NOUN
crl-14452	219	2	findings	finding	NOUN
crl-14452	219	3	from	from	ADP
crl-14452	219	4	the	the	DET
crl-14452	219	5	present	present	ADJ
crl-14452	219	6	obtrusive	obtrusive	ADJ
crl-14452	219	7	study	study	NOUN
crl-14452	219	8	demonstrate	demonstrate	VERB
crl-14452	219	9	that	that	SCONJ
crl-14452	219	10	it	it	PRON
crl-14452	219	11	is	be	AUX
crl-14452	219	12	feasible	feasible	ADJ
crl-14452	219	13	to	to	PART
crl-14452	219	14	involve	involve	VERB
crl-14452	219	15	reference	reference	NOUN
crl-14452	219	16	departments	department	NOUN
crl-14452	219	17	in	in	ADP
crl-14452	219	18	the	the	DET
crl-14452	219	19	evaluation	evaluation	NOUN
crl-14452	219	20	process	process	NOUN
crl-14452	219	21	and	and	CCONJ
crl-14452	219	22	collect	collect	VERB
crl-14452	219	23	summaries	summary	NOUN
crl-14452	219	24	of	of	ADP
crl-14452	219	25	questions	question	NOUN
crl-14452	219	26	and	and	CCONJ
crl-14452	219	27	answers	answer	NOUN
crl-14452	219	28	.	.	PUNCT
crl-14452	220	1	collecting	collect	VERB
crl-14452	220	2	and	and	CCONJ
crl-14452	220	3	compiling	compile	VERB
crl-14452	220	4	such	such	ADJ
crl-14452	220	5	information	information	NOUN
crl-14452	220	6	also	also	ADV
crl-14452	220	7	enhances	enhance	VERB
crl-14452	220	8	the	the	DET
crl-14452	220	9	ability	ability	NOUN
crl-14452	220	10	to	to	PART
crl-14452	220	11	analyze	analyze	VERB
crl-14452	220	12	the	the	DET
crl-14452	220	13	entire	entire	ADJ
crl-14452	220	14	spectrum	spectrum	NOUN
crl-14452	220	15	of	of	ADP
crl-14452	220	16	queries	query	NOUN
crl-14452	220	17	people	people	NOUN
crl-14452	220	18	bring	bring	VERB
crl-14452	220	19	to	to	ADP
crl-14452	220	20	libraries	library	NOUN
crl-14452	220	21	.	.	PUNCT
crl-14452	221	1	questions	question	NOUN
crl-14452	221	2	representing	represent	VERB
crl-14452	221	3	the	the	DET
crl-14452	221	4	entire	entire	ADJ
crl-14452	221	5	body	body	NOUN
crl-14452	221	6	of	of	ADP
crl-14452	221	7	reference	reference	NOUN
crl-14452	221	8	could	could	AUX
crl-14452	221	9	be	be	AUX
crl-14452	221	10	selected	select	VERB
crl-14452	221	11	from	from	ADP
crl-14452	221	12	questions	question	NOUN
crl-14452	221	13	sampled	sample	VERB
crl-14452	221	14	in	in	ADP
crl-14452	221	15	the	the	DET
crl-14452	221	16	field	field	NOUN
crl-14452	221	17	,	,	PUNCT
crl-14452	221	18	and	and	CCONJ
crl-14452	221	19	expert	expert	ADJ
crl-14452	221	20	peer	peer	NOUN
crl-14452	221	21	review	review	NOUN
crl-14452	221	22	could	could	AUX
crl-14452	221	23	be	be	AUX
crl-14452	221	24	used	use	VERB
crl-14452	221	25	to	to	PART
crl-14452	221	26	supply	supply	VERB
crl-14452	221	27	appropriate	appropriate	ADJ
crl-14452	221	28	sources	source	NOUN
crl-14452	221	29	.	.	PUNCT
crl-14452	222	1	unobtrusive	unobtrusive	ADJ
crl-14452	222	2	observations	observation	NOUN
crl-14452	222	3	should	should	AUX
crl-14452	222	4	also	also	ADV
crl-14452	222	5	be	be	AUX
crl-14452	222	6	used	use	VERB
crl-14452	222	7	more	more	ADV
crl-14452	222	8	extensively	extensively	ADV
crl-14452	222	9	to	to	PART
crl-14452	222	10	collect	collect	VERB
crl-14452	222	11	information	information	NOUN
crl-14452	222	12	on	on	ADP
crl-14452	222	13	referrals	referral	NOUN
crl-14452	222	14	and	and	CCONJ
crl-14452	222	15	service	service	NOUN
crl-14452	222	16	orientation	orientation	NOUN
crl-14452	222	17	(	(	PUNCT
crl-14452	222	18	the	the	DET
crl-14452	222	19	helpfulness	helpfulness	ADJ
crl-14452	222	20	,	,	PUNCT
crl-14452	222	21	responsiveness	responsiveness	NOUN
crl-14452	222	22	,	,	PUNCT
crl-14452	222	23	and	and	CCONJ
crl-14452	222	24	interest	interest	NOUN
crl-14452	222	25	of	of	ADP
crl-14452	222	26	the	the	DET
crl-14452	222	27	librarian	librarian	PROPN
crl-14452	222	28	in	in	ADP
crl-14452	222	29	the	the	DET
crl-14452	222	30	user	user	NOUN
crl-14452	222	31	's	's	PART
crl-14452	222	32	problem	problem	NOUN
crl-14452	222	33	)	)	PUNCT
crl-14452	222	34	.	.	PUNCT
crl-14452	223	1	wilson	wilson	PROPN
crl-14452	223	2	observes	observe	VERB
crl-14452	223	3	that	that	SCONJ
crl-14452	223	4	librarians	librarian	NOUN
crl-14452	223	5	can	can	AUX
crl-14452	223	6	claim	claim	VERB
crl-14452	223	7	to	to	PART
crl-14452	223	8	be	be	AUX
crl-14452	223	9	adept	adept	ADJ
crl-14452	223	10	at	at	ADP
crl-14452	223	11	locating	locate	VERB
crl-14452	223	12	texts	text	NOUN
crl-14452	223	13	and	and	CCONJ
crl-14452	223	14	what	what	PRON
crl-14452	223	15	these	these	DET
crl-14452	223	16	texts	text	NOUN
crl-14452	223	17	sax	sax	VERB
crl-14452	223	18	about	about	ADP
crl-14452	223	19	each	each	DET
crl-14452	223	20	other	other	ADJ
crl-14452	223	21	and	and	CCONJ
crl-14452	223	22	the	the	DET
crl-14452	223	23	external	external	ADJ
crl-14452	223	24	world	world	NOUN
crl-14452	223	25	.	.	PUNCT
crl-14452	224	1	therefore	therefore	ADV
crl-14452	224	2	,	,	PUNCT
crl-14452	224	3	the	the	DET
crl-14452	224	4	correct	correct	ADJ
crl-14452	224	5	referral	referral	NOUN
crl-14452	224	6	to	to	ADP
crl-14452	224	7	appropriate	appropriate	ADJ
crl-14452	224	8	sources	source	NOUN
crl-14452	224	9	would	would	AUX
crl-14452	224	10	be	be	AUX
crl-14452	224	11	a	a	DET
crl-14452	224	12	more	more	ADV
crl-14452	224	13	appropriate	appropriate	ADJ
crl-14452	224	14	measure	measure	NOUN
crl-14452	224	15	than	than	ADP
crl-14452	224	16	accuracy	accuracy	NOUN
crl-14452	224	17	.	.	PUNCT
crl-14452	225	1	even	even	ADV
crl-14452	225	2	correct	correct	VERB
crl-14452	225	3	referral	referral	NOUN
crl-14452	225	4	to	to	ADP
crl-14452	225	5	sources	source	NOUN
crl-14452	225	6	is	be	AUX
crl-14452	225	7	not	not	PART
crl-14452	225	8	without	without	ADP
crl-14452	225	9	its	its	PRON
crl-14452	225	10	problems	problem	NOUN
crl-14452	225	11	as	as	ADP
crl-14452	225	12	a	a	DET
crl-14452	225	13	performance	performance	NOUN
crl-14452	225	14	measure	measure	NOUN
crl-14452	225	15	.	.	PUNCT
crl-14452	226	1	sandra	sandra	PROPN
crl-14452	226	2	naiman	naiman	PROPN
crl-14452	226	3	notes	note	VERB
crl-14452	226	4	that	that	SCONJ
crl-14452	226	5	other	other	ADJ
crl-14452	226	6	professions	profession	NOUN
crl-14452	226	7	can	can	AUX
crl-14452	226	8	and	and	CCONJ
crl-14452	226	9	do	do	AUX
crl-14452	226	10	agree	agree	VERB
crl-14452	226	11	that	that	SCONJ
crl-14452	226	12	there	there	PRON
crl-14452	226	13	is	be	VERB
crl-14452	226	14	a	a	DET
crl-14452	226	15	basic	basic	ADJ
crl-14452	226	16	core	core	NOUN
crl-14452	226	17	of	of	ADP
crl-14452	226	18	information	information	NOUN
crl-14452	226	19	and	and	CCONJ
crl-14452	226	20	or	or	CCONJ
crl-14452	226	21	skills	skill	NOUN
crl-14452	226	22	that	that	PRON
crl-14452	226	23	members	member	NOUN
crl-14452	226	24	must	must	AUX
crl-14452	226	25	posses	posse	NOUN
crl-14452	226	26	.	.	PUNCT
crl-14452	227	1	yet	yet	ADV
crl-14452	227	2	she	she	PRON
crl-14452	227	3	has	have	AUX
crl-14452	227	4	never	never	ADV
crl-14452	227	5	met	meet	VERB
crl-14452	227	6	a	a	DET
crl-14452	227	7	group	group	NOUN
crl-14452	227	8	of	of	ADP
crl-14452	227	9	librarians	librarian	NOUN
crl-14452	227	10	who	who	PRON
crl-14452	227	11	were	be	AUX
crl-14452	227	12	willing	willing	ADJ
crl-14452	227	13	to	to	PART
crl-14452	227	14	reach	reach	VERB
crl-14452	227	15	a	a	DET
crl-14452	227	16	consensus	consensus	NOUN
crl-14452	227	17	on	on	ADP
crl-14452	227	18	the	the	DET
crl-14452	227	19	indispensable	indispensable	ADJ
crl-14452	227	20	reference	reference	NOUN
crl-14452	227	21	sources	source	NOUN
crl-14452	227	22	.	.	PUNCT
crl-14452	228	1	35	35	NUM
crl-14452	228	2	reference	reference	NOUN
crl-14452	228	3	performance	performance	NOUN
crl-14452	228	4	measures	measure	NOUN
crl-14452	228	5	used	use	VERB
crl-14452	228	6	in	in	ADP
crl-14452	228	7	obtrusive	obtrusive	ADJ
crl-14452	228	8	studies	study	NOUN
crl-14452	228	9	could	could	AUX
crl-14452	228	10	also	also	ADV
crl-14452	228	11	be	be	AUX
crl-14452	228	12	modified	modify	VERB
crl-14452	228	13	for	for	ADP
crl-14452	228	14	use	use	NOUN
crl-14452	228	15	in	in	ADP
crl-14452	228	16	unobtrusive	unobtrusive	ADJ
crl-14452	228	17	studies	study	NOUN
crl-14452	228	18	.	.	PUNCT
crl-14452	229	1	charles	charles	PROPN
crl-14452	229	2	bunge	bunge	PROPN
crl-14452	229	3	and	and	CCONJ
crl-14452	229	4	marjorie	marjorie	PROPN
crl-14452	229	5	murfin	murfin	PROPN
crl-14452	229	6	have	have	AUX
crl-14452	229	7	established	establish	VERB
crl-14452	229	8	a	a	DET
crl-14452	229	9	stringent	stringent	ADJ
crl-14452	229	10	criterion	criterion	NOUN
crl-14452	229	11	for	for	ADP
crl-14452	229	12	patron	patron	NOUN
crl-14452	229	13	-	-	PUNCT
crl-14452	229	14	perceived	perceive	VERB
crl-14452	229	15	fill	fill	NOUN
crl-14452	229	16	rate	rate	NOUN
crl-14452	229	17	.	.	PUNCT
crl-14452	229	18	36	36	NUM
crl-14452	229	19	in	in	ADP
crl-14452	229	20	order	order	NOUN
crl-14452	229	21	to	to	PART
crl-14452	229	22	count	count	VERB
crl-14452	229	23	as	as	ADP
crl-14452	229	24	a	a	DET
crl-14452	229	25	totally	totally	ADV
crl-14452	229	26	successful	successful	ADJ
crl-14452	229	27	question	question	NOUN
crl-14452	229	28	,	,	PUNCT
crl-14452	229	29	users	user	NOUN
crl-14452	229	30	must	must	AUX
crl-14452	229	31	report	report	VERB
crl-14452	229	32	that	that	SCONJ
crl-14452	229	33	they	they	PRON
crl-14452	229	34	located	locate	VERB
crl-14452	229	35	just	just	ADV
crl-14452	229	36	what	what	PRON
crl-14452	229	37	was	be	AUX
crl-14452	229	38	wanted	want	VERB
crl-14452	229	39	and	and	CCONJ
crl-14452	229	40	that	that	SCONJ
crl-14452	229	41	they	they	PRON
crl-14452	229	42	were	be	AUX
crl-14452	229	43	completely	completely	ADV
crl-14452	229	44	satisfied	satisfied	ADJ
crl-14452	229	45	with	with	ADP
crl-14452	229	46	the	the	DET
crl-14452	229	47	information	information	NOUN
crl-14452	229	48	or	or	CCONJ
crl-14452	229	49	materials	material	NOUN
crl-14452	229	50	found	find	VERB
crl-14452	229	51	or	or	CCONJ
crl-14452	229	52	suggested	suggest	VERB
crl-14452	229	53	.	.	PUNCT
crl-14452	230	1	the	the	DET
crl-14452	230	2	average	average	ADJ
crl-14452	230	3	success	success	NOUN
crl-14452	230	4	rate	rate	NOUN
crl-14452	230	5	for	for	ADP
crl-14452	230	6	thirty	thirty	NUM
crl-14452	230	7	-	-	PUNCT
crl-14452	230	8	one	one	NUM
crl-14452	230	9	libraries	library	NOUN
crl-14452	230	10	participating	participate	VERB
crl-14452	230	11	in	in	ADP
crl-14452	230	12	their	their	PRON
crl-14452	230	13	study	study	NOUN
crl-14452	230	14	was	be	AUX
crl-14452	230	15	55.81	55.81	NUM
crl-14452	230	16	percent	percent	NOUN
crl-14452	230	17	for	for	ADP
crl-14452	230	18	all	all	DET
crl-14452	230	19	types	type	NOUN
crl-14452	230	20	of	of	ADP
crl-14452	230	21	reference	reference	NOUN
crl-14452	230	22	questions	question	NOUN
crl-14452	230	23	and	and	CCONJ
crl-14452	230	24	46.7	46.7	NUM
crl-14452	230	25	percent	percent	NOUN
crl-14452	230	26	for	for	ADP
crl-14452	230	27	factual	factual	ADJ
crl-14452	230	28	reference	reference	NOUN
crl-14452	230	29	questions	question	NOUN
crl-14452	230	30	.	.	PUNCT
crl-14452	231	1	murfin	murfin	NOUN
crl-14452	231	2	and	and	CCONJ
crl-14452	231	3	gary	gary	PROPN
crl-14452	231	4	gugelchuk	gugelchuk	PROPN
crl-14452	231	5	note	note	VERB
crl-14452	231	6	that	that	SCONJ
crl-14452	231	7	the	the	DET
crl-14452	231	8	unrealistically	unrealistically	ADV
crl-14452	231	9	high	high	ADJ
crl-14452	231	10	ratings	rating	NOUN
crl-14452	231	11	found	find	VERB
crl-14452	231	12	in	in	ADP
crl-14452	231	13	previous	previous	ADJ
crl-14452	231	14	studies	study	NOUN
crl-14452	231	15	of	of	ADP
crl-14452	231	16	reference	reference	NOUN
crl-14452	231	17	performance	performance	NOUN
crl-14452	231	18	may	may	AUX
crl-14452	231	19	be	be	AUX
crl-14452	231	20	due	due	ADJ
crl-14452	231	21	in	in	ADP
crl-14452	231	22	great	great	ADJ
crl-14452	231	23	part	part	NOUN
crl-14452	231	24	to	to	ADP
crl-14452	231	25	the	the	DET
crl-14452	231	26	use	use	NOUN
crl-14452	231	27	of	of	ADP
crl-14452	231	28	inadequate	inadequate	ADJ
crl-14452	231	29	instruments	instrument	NOUN
crl-14452	231	30	and	and	CCONJ
crl-14452	231	31	methods	method	NOUN
crl-14452	231	32	to	to	PART
crl-14452	231	33	study	study	VERB
crl-14452	231	34	a	a	DET
crl-14452	231	35	complex	complex	ADJ
crl-14452	231	36	phenomenon	phenomenon	NOUN
crl-14452	231	37	.	.	PUNCT
crl-14452	232	1	37	37	NUM
crl-14452	232	2	in	in	ADP
crl-14452	232	3	the	the	DET
crl-14452	232	4	present	present	ADJ
crl-14452	232	5	study	study	NOUN
crl-14452	232	6	of	of	ADP
crl-14452	232	7	five	five	NUM
crl-14452	232	8	academic	academic	ADJ
crl-14452	232	9	libraries	library	NOUN
crl-14452	232	10	,	,	PUNCT
crl-14452	232	11	66	66	NUM
crl-14452	232	12	percent	percent	NOUN
crl-14452	232	13	of	of	ADP
crl-14452	232	14	users	user	NOUN
crl-14452	232	15	report	report	VERB
crl-14452	232	16	finding	find	VERB
crl-14452	232	17	what	what	PRON
crl-14452	232	18	they	they	PRON
crl-14452	232	19	needed	need	VERB
crl-14452	232	20	.	.	PUNCT
crl-14452	233	1	this	this	PRON
crl-14452	233	2	exceeds	exceed	VERB
crl-14452	233	3	the	the	DET
crl-14452	233	4	average	average	ADJ
crl-14452	233	5	success	success	NOUN
crl-14452	233	6	rates	rate	NOUN
crl-14452	233	7	generally	generally	ADV
crl-14452	233	8	found	find	VERB
crl-14452	233	9	in	in	ADP
crl-14452	233	10	unobtrusive	unobtrusive	ADJ
crl-14452	233	11	studies	study	NOUN
crl-14452	233	12	.	.	PUNCT
crl-14452	234	1	the	the	DET
crl-14452	234	2	majority	majority	NOUN
crl-14452	234	3	(	(	PUNCT
crl-14452	234	4	75	75	NUM
crl-14452	234	5	percent	percent	NOUN
crl-14452	234	6	)	)	PUNCT
crl-14452	234	7	also	also	ADV
crl-14452	234	8	report	report	VERB
crl-14452	234	9	that	that	SCONJ
crl-14452	234	10	they	they	PRON
crl-14452	234	11	are	be	AUX
crl-14452	234	12	very	very	ADV
crl-14452	234	13	highly	highly	ADV
crl-14452	234	14	satisfied	satisfied	ADJ
crl-14452	234	15	(	(	PUNCT
crl-14452	234	16	1	1	NUM
crl-14452	234	17	or	or	CCONJ
crl-14452	234	18	2	2	NUM
crl-14452	234	19	on	on	ADP
crl-14452	234	20	a	a	DET
crl-14452	234	21	scale	scale	NOUN
crl-14452	234	22	of	of	ADP
crl-14452	234	23	7	7	NUM
crl-14452	234	24	)	)	PUNCT
crl-14452	234	25	.	.	PUNCT
crl-14452	235	1	for	for	ADP
crl-14452	235	2	this	this	DET
crl-14452	235	3	study	study	NOUN
crl-14452	235	4	,	,	PUNCT
crl-14452	235	5	adopting	adopt	VERB
crl-14452	235	6	a	a	DET
crl-14452	235	7	more	more	ADV
crl-14452	235	8	stringent	stringent	ADJ
crl-14452	235	9	criterion	criterion	NOUN
crl-14452	235	10	similar	similar	ADJ
crl-14452	235	11	to	to	ADP
crl-14452	235	12	that	that	PRON
crl-14452	235	13	used	use	VERB
crl-14452	235	14	by	by	ADP
crl-14452	235	15	bunge	bunge	NOUN
crl-14452	235	16	and	and	CCONJ
crl-14452	235	17	murfin	murfin	NOUN
crl-14452	235	18	would	would	AUX
crl-14452	235	19	result	result	VERB
crl-14452	235	20	in	in	ADP
crl-14452	235	21	a	a	DET
crl-14452	235	22	total	total	ADJ
crl-14452	235	23	success	success	NOUN
crl-14452	235	24	rate	rate	NOUN
crl-14452	235	25	of	of	ADP
crl-14452	235	26	57	57	NUM
crl-14452	235	27	percent	percent	NOUN
crl-14452	235	28	for	for	ADP
crl-14452	235	29	users	user	NOUN
crl-14452	235	30	who	who	PRON
crl-14452	235	31	found	find	VERB
crl-14452	235	32	what	what	PRON
crl-14452	235	33	they	they	PRON
crl-14452	235	34	needed	need	VERB
crl-14452	235	35	and	and	CCONJ
crl-14452	235	36	also	also	ADV
crl-14452	235	37	indicated	indicate	VERB
crl-14452	235	38	that	that	SCONJ
crl-14452	235	39	they	they	PRON
crl-14452	235	40	were	be	AUX
crl-14452	235	41	very	very	ADV
crl-14452	235	42	highly	highly	ADV
crl-14452	235	43	satisfied	satisfied	ADJ
crl-14452	235	44	.	.	PUNCT
crl-14452	236	1	therefore	therefore	ADV
crl-14452	236	2	,	,	PUNCT
crl-14452	236	3	use	use	NOUN
crl-14452	236	4	of	of	ADP
crl-14452	236	5	these	these	DET
crl-14452	236	6	or	or	CCONJ
crl-14452	236	7	similar	similar	ADJ
crl-14452	236	8	measures	measure	NOUN
crl-14452	236	9	in	in	ADP
crl-14452	236	10	unobtrusive	unobtrusive	ADJ
crl-14452	236	11	studies	study	NOUN
crl-14452	236	12	would	would	AUX
crl-14452	236	13	definitely	definitely	ADV
crl-14452	236	14	permit	permit	VERB
crl-14452	236	15	researchers	researcher	NOUN
crl-14452	236	16	to	to	PART
crl-14452	236	17	include	include	VERB
crl-14452	236	18	the	the	DET
crl-14452	236	19	more	more	ADV
crl-14452	236	20	common	common	ADJ
crl-14452	236	21	subject	subject	NOUN
crl-14452	236	22	and	and	CCONJ
crl-14452	236	23	instructional	instructional	ADJ
crl-14452	236	24	types	type	NOUN
crl-14452	236	25	of	of	ADP
crl-14452	236	26	questions	question	NOUN
crl-14452	236	27	with	with	ADP
crl-14452	236	28	more	more	ADV
crl-14452	236	29	precise	precise	ADJ
crl-14452	236	30	measures	measure	NOUN
crl-14452	236	31	than	than	ADP
crl-14452	236	32	global	global	ADJ
crl-14452	236	33	indications	indication	NOUN
crl-14452	236	34	of	of	ADP
crl-14452	236	35	satisfaction	satisfaction	NOUN
crl-14452	236	36	.	.	PUNCT
crl-14452	237	1	with	with	ADP
crl-14452	237	2	the	the	DET
crl-14452	237	3	evidence	evidence	NOUN
crl-14452	237	4	of	of	ADP
crl-14452	237	5	poor	poor	ADJ
crl-14452	237	6	performance	performance	NOUN
crl-14452	237	7	on	on	ADP
crl-14452	237	8	certain	certain	ADJ
crl-14452	237	9	types	type	NOUN
crl-14452	237	10	of	of	ADP
crl-14452	237	11	factual	factual	ADJ
crl-14452	237	12	and	and	CCONJ
crl-14452	237	13	bibliographic	bibliographic	ADJ
crl-14452	237	14	questions	question	NOUN
crl-14452	237	15	that	that	PRON
crl-14452	237	16	librarians	librarian	NOUN
crl-14452	237	17	are	be	AUX
crl-14452	237	18	asked	ask	VERB
crl-14452	237	19	,	,	PUNCT
crl-14452	237	20	academic	academic	ADJ
crl-14452	237	21	librarians	librarian	NOUN
crl-14452	237	22	might	might	AUX
crl-14452	237	23	be	be	AUX
crl-14452	237	24	well	well	ADV
crl-14452	237	25	advised	advise	VERB
crl-14452	237	26	to	to	PART
crl-14452	237	27	be	be	AUX
crl-14452	237	28	more	more	ADV
crl-14452	237	29	critical	critical	ADJ
crl-14452	237	30	in	in	ADP
crl-14452	237	31	interpreting	interpret	VERB
crl-14452	237	32	the	the	DET
crl-14452	237	33	text	text	NOUN
crl-14452	237	34	to	to	ADP
crl-14452	237	35	the	the	DET
crl-14452	237	36	user	user	NOUN
crl-14452	237	37	,	,	PUNCT
crl-14452	237	38	particularly	particularly	ADV
crl-14452	237	39	when	when	SCONJ
crl-14452	237	40	they	they	PRON
crl-14452	237	41	can	can	AUX
crl-14452	237	42	not	not	PART
crl-14452	237	43	claim	claim	VERB
crl-14452	237	44	expertise	expertise	NOUN
crl-14452	237	45	in	in	ADP
crl-14452	237	46	the	the	DET
crl-14452	237	47	subject	subject	ADJ
crl-14452	237	48	area	area	NOUN
crl-14452	237	49	.	.	PUNCT
crl-14452	238	1	library	library	NOUN
crl-14452	238	2	schools	school	NOUN
crl-14452	238	3	might	might	AUX
crl-14452	238	4	consider	consider	VERB
crl-14452	238	5	providing	provide	VERB
crl-14452	238	6	more	more	ADV
crl-14452	238	7	extensive	extensive	ADJ
crl-14452	238	8	education	education	NOUN
crl-14452	238	9	for	for	ADP
crl-14452	238	10	librarians	librarian	NOUN
crl-14452	238	11	in	in	ADP
crl-14452	238	12	interpretation	interpretation	NOUN
crl-14452	238	13	and	and	CCONJ
crl-14452	238	14	verification	verification	NOUN
crl-14452	238	15	of	of	ADP
crl-14452	238	16	answers	answer	NOUN
crl-14452	238	17	in	in	ADP
crl-14452	238	18	standard	standard	ADJ
crl-14452	238	19	factual	factual	ADJ
crl-14452	238	20	sources	source	NOUN
crl-14452	238	21	.	.	PUNCT
crl-14452	239	1	academic	academic	ADJ
crl-14452	239	2	librarians	librarian	NOUN
crl-14452	239	3	responding	respond	VERB
crl-14452	239	4	to	to	ADP
crl-14452	239	5	factual	factual	ADJ
crl-14452	239	6	queries	query	NOUN
crl-14452	239	7	in	in	ADP
crl-14452	239	8	areas	area	NOUN
crl-14452	239	9	for	for	ADP
crl-14452	239	10	which	which	PRON
crl-14452	239	11	they	they	PRON
crl-14452	239	12	lacked	lack	VERB
crl-14452	239	13	the	the	DET
crl-14452	239	14	expertise	expertise	NOUN
crl-14452	239	15	to	to	PART
crl-14452	239	16	make	make	VERB
crl-14452	239	17	.	.	PUNCT
crl-14452	240	1	an	an	DET
crl-14452	240	2	independent	independent	ADJ
crl-14452	240	3	evaluation	evaluation	NOUN
crl-14452	240	4	would	would	AUX
crl-14452	240	5	then	then	ADV
crl-14452	240	6	say	say	VERB
crl-14452	240	7	to	to	ADP
crl-14452	240	8	the	the	DET
crl-14452	240	9	user	user	NOUN
crl-14452	240	10	,	,	PUNCT
crl-14452	240	11	''	''	PUNCT
crl-14452	240	12	here	here	ADV
crl-14452	240	13	is	be	AUX
crl-14452	240	14	a	a	DET
crl-14452	240	15	source	source	NOUN
crl-14452	240	16	that	that	PRON
crl-14452	240	17	might	might	AUX
crl-14452	240	18	help	help	VERB
crl-14452	240	19	you	you	PRON
crl-14452	240	20	find	find	VERB
crl-14452	240	21	an	an	DET
crl-14452	240	22	answer	answer	NOUN
crl-14452	240	23	to	to	ADP
crl-14452	240	24	your	your	PRON
crl-14452	240	25	question	question	NOUN
crl-14452	240	26	''	''	PUNCT
crl-14452	240	27	rather	rather	ADV
crl-14452	240	28	than	than	ADP
crl-14452	240	29	,	,	PUNCT
crl-14452	240	30	''	''	PUNCT
crl-14452	240	31	here	here	ADV
crl-14452	240	32	is	be	AUX
crl-14452	240	33	the	the	DET
crl-14452	240	34	answer	answer	NOUN
crl-14452	240	35	to	to	ADP
crl-14452	240	36	your	your	PRON
crl-14452	240	37	question	question	NOUN
crl-14452	240	38	.	.	PUNCT
crl-14452	240	39	''	''	PUNCT
crl-14452	241	1	when	when	SCONJ
crl-14452	241	2	problems	problem	NOUN
crl-14452	241	3	of	of	ADP
crl-14452	241	4	authority	authority	NOUN
crl-14452	241	5	arise	arise	NOUN
crl-14452	241	6	and	and	CCONJ
crl-14452	241	7	neither	neither	CCONJ
crl-14452	241	8	librarian	librarian	ADJ
crl-14452	241	9	nor	nor	CCONJ
crl-14452	241	10	the	the	DET
crl-14452	241	11	user	user	NOUN
crl-14452	241	12	have	have	VERB
crl-14452	241	13	the	the	DET
crl-14452	241	14	subject	subject	ADJ
crl-14452	241	15	expertise	expertise	NOUN
crl-14452	241	16	to	to	PART
crl-14452	241	17	make	make	VERB
crl-14452	241	18	a	a	DET
crl-14452	241	19	judgment	judgment	NOUN
crl-14452	241	20	,	,	PUNCT
crl-14452	241	21	academic	academic	ADJ
crl-14452	241	22	librarians	librarian	NOUN
crl-14452	241	23	would	would	AUX
crl-14452	241	24	do	do	VERB
crl-14452	241	25	well	well	ADV
crl-14452	241	26	to	to	PART
crl-14452	241	27	refer	refer	VERB
crl-14452	241	28	users	user	NOUN
crl-14452	241	29	to	to	ADP
crl-14452	241	30	teachers	teacher	NOUN
crl-14452	241	31	with	with	ADP
crl-14452	241	32	expert	expert	ADJ
crl-14452	241	33	knowledge	knowledge	NOUN
crl-14452	241	34	.	.	PUNCT
crl-14452	242	1	the	the	DET
crl-14452	242	2	results	result	NOUN
crl-14452	242	3	of	of	ADP
crl-14452	242	4	the	the	DET
crl-14452	242	5	unobtrusive	unobtrusive	ADJ
crl-14452	242	6	studies	study	NOUN
crl-14452	242	7	also	also	ADV
crl-14452	242	8	provide	provide	VERB
crl-14452	242	9	convincing	convincing	ADJ
crl-14452	242	10	evidence	evidence	NOUN
crl-14452	242	11	that	that	SCONJ
crl-14452	242	12	many	many	ADJ
crl-14452	242	13	librarians	librarian	NOUN
crl-14452	242	14	need	need	VERB
crl-14452	242	15	to	to	PART
crl-14452	242	16	be	be	AUX
crl-14452	242	17	more	more	ADV
crl-14452	242	18	critical	critical	ADJ
crl-14452	242	19	in	in	ADP
crl-14452	242	20	assessing	assess	VERB
crl-14452	242	21	their	their	PRON
crl-14452	242	22	expertise	expertise	NOUN
crl-14452	242	23	when	when	SCONJ
crl-14452	242	24	responding	respond	VERB
crl-14452	242	25	to	to	ADP
crl-14452	242	26	f	f	PROPN
crl-14452	242	27	~	~	PROPN
crl-14452	242	28	ctual	ctual	ADJ
crl-14452	242	29	queries	query	NOUN
crl-14452	242	30	.	.	PUNCT
crl-14452	243	1	harold	harold	PROPN
crl-14452	243	2	wilensky	wilensky	PROPN
crl-14452	243	3	unobtrusive	unobtrusive	ADJ
crl-14452	243	4	studies	study	NOUN
crl-14452	243	5	191	191	NUM
crl-14452	243	6	notes	note	VERB
crl-14452	243	7	that	that	SCONJ
crl-14452	243	8	one	one	NUM
crl-14452	243	9	standard	standard	NOUN
crl-14452	243	10	highly	highly	ADV
crl-14452	243	11	adhered	adhere	VERB
crl-14452	243	12	to	to	ADP
crl-14452	243	13	and	and	CCONJ
crl-14452	243	14	accepted	accept	VERB
crl-14452	243	15	in	in	ADP
crl-14452	243	16	established	establish	VERB
crl-14452	243	17	professions	profession	NOUN
crl-14452	243	18	is	be	AUX
crl-14452	243	19	awareness	awareness	NOUN
crl-14452	243	20	of	of	ADP
crl-14452	243	21	the	the	DET
crl-14452	243	22	limited	limited	ADJ
crl-14452	243	23	competence	competence	NOUN
crl-14452	243	24	of	of	ADP
crl-14452	243	25	your	your	PRON
crl-14452	243	26	own	own	ADJ
crl-14452	243	27	specialty	specialty	NOUN
crl-14452	243	28	within	within	ADP
crl-14452	243	29	the	the	DET
crl-14452	243	30	profession	profession	NOUN
crl-14452	243	31	and	and	CCONJ
crl-14452	243	32	readiness	readiness	NOUN
crl-14452	243	33	to	to	PART
crl-14452	243	34	refer	refer	VERB
crl-14452	243	35	clients	client	NOUN
crl-14452	243	36	to	to	ADP
crl-14452	243	37	a	a	DET
crl-14452	243	38	more	more	ADV
crl-14452	243	39	competent	competent	ADJ
crl-14452	243	40	colleague	colleague	NOUN
crl-14452	243	41	.	.	PUNCT
crl-14452	244	1	38	38	NUM
crl-14452	244	2	by	by	ADP
crl-14452	244	3	closely	closely	ADV
crl-14452	244	4	adhering	adhere	VERB
crl-14452	244	5	to	to	ADP
crl-14452	244	6	this	this	DET
crl-14452	244	7	professional	professional	ADJ
crl-14452	244	8	standard	standard	NOUN
crl-14452	244	9	,	,	PUNCT
crl-14452	244	10	reference	reference	NOUN
crl-14452	244	11	librarians	librarian	NOUN
crl-14452	244	12	could	could	AUX
crl-14452	244	13	improve	improve	VERB
crl-14452	244	14	the	the	DET
crl-14452	244	15	quality	quality	NOUN
crl-14452	244	16	of	of	ADP
crl-14452	244	17	their	their	PRON
crl-14452	244	18	factual	factual	ADJ
crl-14452	244	19	answering	answer	VERB
crl-14452	244	20	services	service	NOUN
crl-14452	244	21	by	by	ADP
crl-14452	244	22	referring	refer	VERB
crl-14452	244	23	users	user	NOUN
crl-14452	244	24	to	to	PART
crl-14452	244	25	expert	expert	VERB
crl-14452	244	26	sources	source	NOUN
crl-14452	244	27	rather	rather	ADV
crl-14452	244	28	than	than	ADP
crl-14452	244	29	providing	provide	VERB
crl-14452	244	30	an	an	DET
crl-14452	244	31	answer	answer	NOUN
crl-14452	244	32	of	of	ADP
crl-14452	244	33	uncertain	uncertain	ADJ
crl-14452	244	34	quality	quality	NOUN
crl-14452	244	35	.	.	PUNCT
crl-14452	245	1	for	for	ADP
crl-14452	245	2	academic	academic	ADJ
crl-14452	245	3	libraries	library	NOUN
crl-14452	245	4	with	with	ADP
crl-14452	245	5	a	a	DET
crl-14452	245	6	government	government	NOUN
crl-14452	245	7	publications	publication	NOUN
crl-14452	245	8	department	department	PROPN
crl-14452	245	9	,	,	PUNCT
crl-14452	245	10	specialized	specialized	ADJ
crl-14452	245	11	factual	factual	ADJ
crl-14452	245	12	answering	answer	VERB
crl-14452	245	13	services	service	NOUN
crl-14452	245	14	might	might	AUX
crl-14452	245	15	be	be	AUX
crl-14452	245	16	combined	combine	VERB
crl-14452	245	17	with	with	ADP
crl-14452	245	18	the	the	DET
crl-14452	245	19	duties	duty	NOUN
crl-14452	245	20	of	of	ADP
crl-14452	245	21	documents	document	NOUN
crl-14452	245	22	librarians	librarian	NOUN
crl-14452	245	23	.	.	PUNCT
crl-14452	246	1	librarians	librarian	NOUN
crl-14452	246	2	in	in	ADP
crl-14452	246	3	smaller	small	ADJ
crl-14452	246	4	libraries	library	NOUN
crl-14452	246	5	who	who	PRON
crl-14452	246	6	have	have	VERB
crl-14452	246	7	difficulty	difficulty	NOUN
crl-14452	246	8	developing	develop	VERB
crl-14452	246	9	such	such	ADJ
crl-14452	246	10	expertise	expertise	NOUN
crl-14452	246	11	in	in	ADP
crl-14452	246	12	the	the	DET
crl-14452	246	13	staff	staff	NOUN
crl-14452	246	14	might	might	AUX
crl-14452	246	15	try	try	VERB
crl-14452	246	16	to	to	PART
crl-14452	246	17	maintain	maintain	VERB
crl-14452	246	18	sources	source	NOUN
crl-14452	246	19	for	for	ADP
crl-14452	246	20	expert	expert	NOUN
crl-14452	246	21	referral	referral	NOUN
crl-14452	246	22	and	and	CCONJ
crl-14452	246	23	carefully	carefully	ADV
crl-14452	246	24	identify	identify	VERB
crl-14452	246	25	those	those	DET
crl-14452	246	26	sources	source	NOUN
crl-14452	246	27	for	for	ADP
crl-14452	246	28	which	which	PRON
crl-14452	246	29	they	they	PRON
crl-14452	246	30	are	be	AUX
crl-14452	246	31	prepared	prepared	ADJ
crl-14452	246	32	to	to	PART
crl-14452	246	33	provide	provide	VERB
crl-14452	246	34	in	in	ADP
crl-14452	246	35	-	-	PUNCT
crl-14452	246	36	depth	depth	NOUN
crl-14452	246	37	factual	factual	ADJ
crl-14452	246	38	question	question	NOUN
crl-14452	246	39	answering	answering	NOUN
crl-14452	246	40	services	service	NOUN
crl-14452	246	41	.	.	PUNCT
crl-14452	247	1	because	because	SCONJ
crl-14452	247	2	of	of	ADP
crl-14452	247	3	the	the	DET
crl-14452	247	4	weaknesses	weakness	NOUN
crl-14452	247	5	of	of	ADP
crl-14452	247	6	both	both	CCONJ
crl-14452	247	7	unobtrusive	unobtrusive	ADJ
crl-14452	247	8	and	and	CCONJ
crl-14452	247	9	obtrusive	obtrusive	ADJ
crl-14452	247	10	studies	study	NOUN
crl-14452	247	11	,	,	PUNCT
crl-14452	247	12	more	more	ADV
crl-14452	247	13	sophisticated	sophisticated	ADJ
crl-14452	247	14	methods	method	NOUN
crl-14452	247	15	must	must	AUX
crl-14452	247	16	be	be	AUX
crl-14452	247	17	developed	develop	VERB
crl-14452	247	18	for	for	ADP
crl-14452	247	19	evaluating	evaluate	VERB
crl-14452	247	20	reference	reference	NOUN
crl-14452	247	21	service	service	NOUN
crl-14452	247	22	performance	performance	NOUN
crl-14452	247	23	.	.	PUNCT
crl-14452	248	1	when	when	SCONJ
crl-14452	248	2	reference	reference	NOUN
crl-14452	248	3	evaluation	evaluation	NOUN
crl-14452	248	4	methods	method	NOUN
crl-14452	248	5	are	be	AUX
crl-14452	248	6	able	able	ADJ
crl-14452	248	7	to	to	PART
crl-14452	248	8	provide	provide	VERB
crl-14452	248	9	a	a	DET
crl-14452	248	10	more	more	ADV
crl-14452	248	11	comprehensive	comprehensive	ADJ
crl-14452	248	12	picture	picture	NOUN
crl-14452	248	13	of	of	ADP
crl-14452	248	14	the	the	DET
crl-14452	248	15	quality	quality	NOUN
crl-14452	248	16	of	of	ADP
crl-14452	248	17	reference	reference	NOUN
crl-14452	248	18	service	service	NOUN
crl-14452	248	19	,	,	PUNCT
crl-14452	248	20	reference	reference	NOUN
crl-14452	248	21	librarians	librarian	NOUN
crl-14452	248	22	and	and	CCONJ
crl-14452	248	23	managers	manager	NOUN
crl-14452	248	24	will	will	AUX
crl-14452	248	25	be	be	AUX
crl-14452	248	26	more	more	ADV
crl-14452	248	27	interested	interested	ADJ
crl-14452	248	28	in	in	ADP
crl-14452	248	29	using	use	VERB
crl-14452	248	30	the	the	DET
crl-14452	248	31	results	result	NOUN
crl-14452	248	32	to	to	PART
crl-14452	248	33	modify	modify	VERB
crl-14452	248	34	reference	reference	NOUN
crl-14452	248	35	service	service	NOUN
crl-14452	248	36	practice	practice	NOUN
crl-14452	248	37	.	.	PUNCT
crl-14452	249	1	a	a	DET
crl-14452	249	2	major	major	ADJ
crl-14452	249	3	advance	advance	NOUN
crl-14452	249	4	in	in	ADP
crl-14452	249	5	improving	improve	VERB
crl-14452	249	6	reference	reference	NOUN
crl-14452	249	7	evaluation	evaluation	NOUN
crl-14452	249	8	will	will	AUX
crl-14452	249	9	be	be	AUX
crl-14452	249	10	expanding	expand	VERB
crl-14452	249	11	the	the	DET
crl-14452	249	12	scope	scope	NOUN
crl-14452	249	13	of	of	ADP
crl-14452	249	14	the	the	DET
crl-14452	249	15	predetermined	predetermined	ADJ
crl-14452	249	16	test	test	NOUN
crl-14452	249	17	questions	question	NOUN
crl-14452	249	18	now	now	ADV
crl-14452	249	19	used	use	VERB
crl-14452	249	20	in	in	ADP
crl-14452	249	21	unobtrusive	unobtrusive	ADJ
crl-14452	249	22	studies	study	NOUN
crl-14452	249	23	and	and	CCONJ
crl-14452	249	24	developing	develop	VERB
crl-14452	249	25	additional	additional	ADJ
crl-14452	249	26	measures	measure	NOUN
crl-14452	249	27	of	of	ADP
crl-14452	249	28	effectiveness	effectiveness	NOUN
crl-14452	249	29	to	to	PART
crl-14452	249	30	supplement	supplement	VERB
crl-14452	249	31	correct	correct	ADJ
crl-14452	249	32	answer	answer	NOUN
crl-14452	249	33	fill	fill	NOUN
crl-14452	249	34	rate	rate	NOUN
crl-14452	249	35	.	.	PUNCT
crl-14452	250	1	while	while	SCONJ
crl-14452	250	2	we	we	PRON
crl-14452	250	3	are	be	AUX
crl-14452	250	4	waiting	wait	VERB
crl-14452	250	5	for	for	ADP
crl-14452	250	6	more	more	ADV
crl-14452	250	7	sophisticated	sophisticated	ADJ
crl-14452	250	8	studies	study	NOUN
crl-14452	250	9	that	that	PRON
crl-14452	250	10	use	use	VERB
crl-14452	250	11	a	a	DET
crl-14452	250	12	greater	great	ADJ
crl-14452	250	13	variety	variety	NOUN
crl-14452	250	14	of	of	ADP
crl-14452	250	15	evaluation	evaluation	NOUN
crl-14452	250	16	methods	method	NOUN
crl-14452	250	17	,	,	PUNCT
crl-14452	250	18	we	we	PRON
crl-14452	250	19	can	can	AUX
crl-14452	250	20	modify	modify	VERB
crl-14452	250	21	our	our	PRON
crl-14452	250	22	professional	professional	ADJ
crl-14452	250	23	service	service	NOUN
crl-14452	250	24	practices	practice	NOUN
crl-14452	250	25	by	by	ADP
crl-14452	250	26	more	more	ADV
crl-14452	250	27	critically	critically	ADV
crl-14452	250	28	examining	examine	VERB
crl-14452	250	29	our	our	PRON
crl-14452	250	30	competence	competence	NOUN
crl-14452	250	31	to	to	PART
crl-14452	250	32	answer	answer	VERB
crl-14452	250	33	certain	certain	ADJ
crl-14452	250	34	types	type	NOUN
crl-14452	250	35	of	of	ADP
crl-14452	250	36	factual	factual	ADJ
crl-14452	250	37	queries	query	NOUN
crl-14452	250	38	.	.	PUNCT
crl-14452	251	1	for	for	ADP
crl-14452	251	2	most	most	ADJ
crl-14452	251	3	queries	query	NOUN
crl-14452	251	4	,	,	PUNCT
crl-14452	251	5	academic	academic	ADJ
crl-14452	251	6	librarians	librarian	NOUN
crl-14452	251	7	might	might	AUX
crl-14452	251	8	do	do	VERB
crl-14452	251	9	best	good	ADJ
crl-14452	251	10	to	to	PART
crl-14452	251	11	focus	focus	VERB
crl-14452	251	12	on	on	ADP
crl-14452	251	13	evaluating	evaluate	VERB
crl-14452	251	14	their	their	PRON
crl-14452	251	15	competency	competency	NOUN
crl-14452	251	16	in	in	ADP
crl-14452	251	17	source	source	NOUN
crl-14452	251	18	referral	referral	NOUN
crl-14452	251	19	,	,	PUNCT
crl-14452	251	20	both	both	CCONJ
crl-14452	251	21	internal	internal	ADJ
crl-14452	251	22	and	and	CCONJ
crl-14452	251	23	external	external	ADJ
crl-14452	251	24	.	.	PUNCT
crl-14452	252	1	finally	finally	ADV
crl-14452	252	2	,	,	PUNCT
crl-14452	252	3	we	we	PRON
crl-14452	252	4	should	should	AUX
crl-14452	252	5	consider	consider	VERB
crl-14452	252	6	how	how	SCONJ
crl-14452	252	7	often	often	ADV
crl-14452	252	8	we	we	PRON
crl-14452	252	9	ask	ask	VERB
crl-14452	252	10	users	user	NOUN
crl-14452	252	11	whether	whether	SCONJ
crl-14452	252	12	their	their	PRON
crl-14452	252	13	questions	question	NOUN
crl-14452	252	14	were	be	AUX
crl-14452	252	15	answered	answer	VERB
crl-14452	252	16	fully	fully	ADV
crl-14452	252	17	and	and	CCONJ
crl-14452	252	18	whether	whether	SCONJ
crl-14452	252	19	they	they	PRON
crl-14452	252	20	have	have	AUX
crl-14452	252	21	found	find	VERB
crl-14452	252	22	what	what	PRON
crl-14452	252	23	they	they	PRON
crl-14452	252	24	wanted	want	VERB
crl-14452	252	25	.	.	PUNCT
crl-14452	253	1	192	192	NUM
crl-14452	253	2	college	college	PROPN
crl-14452	253	3	&	&	CCONJ
crl-14452	253	4	research	research	PROPN
crl-14452	253	5	libraries	library	NOUN
crl-14452	253	6	march	march	PROPN
crl-14452	253	7	1989	1989	NUM
crl-14452	253	8	references	reference	NOUN
crl-14452	253	9	1	1	NUM
crl-14452	253	10	.	.	PUNCT
crl-14452	254	1	peter	peter	PROPN
crl-14452	254	2	hernon	hernon	PROPN
crl-14452	254	3	and	and	CCONJ
crl-14452	254	4	charles	charles	PROPN
crl-14452	254	5	r.	r.	PROPN
crl-14452	254	6	mcclure	mcclure	PROPN
crl-14452	254	7	,	,	PUNCT
crl-14452	254	8	unobtrusive	unobtrusive	ADJ
crl-14452	254	9	testing	testing	NOUN
crl-14452	254	10	and	and	CCONJ
crl-14452	254	11	library	library	NOUN
crl-14452	254	12	reference	reference	NOUN
crl-14452	254	13	seroices	seroice	NOUN
crl-14452	254	14	(	(	PUNCT
crl-14452	254	15	norwood	norwood	PROPN
crl-14452	254	16	,	,	PUNCT
crl-14452	254	17	n.j	n.j	PROPN
crl-14452	254	18	.	.	PROPN
crl-14452	254	19	:	:	PUNCT
crl-14452	254	20	ablex	ablex	PROPN
crl-14452	254	21	,	,	PUNCT
crl-14452	254	22	1987	1987	NUM
crl-14452	254	23	)	)	PUNCT
crl-14452	254	24	.	.	PUNCT
crl-14452	255	1	2	2	X
crl-14452	255	2	.	.	X
crl-14452	255	3	jo	jo	PROPN
crl-14452	255	4	bell	bell	PROPN
crl-14452	255	5	whitlatch	whitlatch	PROPN
crl-14452	255	6	,	,	PUNCT
crl-14452	255	7	"	"	PUNCT
crl-14452	255	8	client	client	NOUN
crl-14452	255	9	/	/	SYM
crl-14452	255	10	service	service	NOUN
crl-14452	255	11	provider	provider	NOUN
crl-14452	255	12	perceptions	perception	NOUN
crl-14452	255	13	of	of	ADP
crl-14452	255	14	reference	reference	NOUN
crl-14452	255	15	service	service	NOUN
crl-14452	255	16	outcomes	outcome	NOUN
crl-14452	255	17	in	in	ADP
crl-14452	255	18	academic	academic	ADJ
crl-14452	255	19	libraries	library	NOUN
crl-14452	255	20	:	:	PUNCT
crl-14452	255	21	effects	effect	NOUN
crl-14452	255	22	of	of	ADP
crl-14452	255	23	feedback	feedback	NOUN
crl-14452	255	24	and	and	CCONJ
crl-14452	255	25	uncertainty	uncertainty	NOUN
crl-14452	255	26	"	"	PUNCT
crl-14452	255	27	(	(	PUNCT
crl-14452	255	28	ph.d	ph.d	PROPN
crl-14452	255	29	.	.	PUNCT
crl-14452	256	1	diss	diss	PROPN
crl-14452	256	2	.	.	PROPN
crl-14452	256	3	,	,	PUNCT
crl-14452	256	4	university	university	PROPN
crl-14452	256	5	of	of	ADP
crl-14452	256	6	california	california	PROPN
crl-14452	256	7	,	,	PUNCT
crl-14452	256	8	berkeley	berkeley	PROPN
crl-14452	256	9	,	,	PUNCT
crl-14452	256	10	1987	1987	NUM
crl-14452	256	11	)	)	PUNCT
crl-14452	256	12	.	.	PUNCT
crl-14452	257	1	3	3	X
crl-14452	257	2	.	.	X
crl-14452	257	3	peter	peter	PROPN
crl-14452	257	4	hernon	hernon	PROPN
crl-14452	257	5	and	and	CCONJ
crl-14452	257	6	charles	charles	PROPN
crl-14452	257	7	r.	r.	PROPN
crl-14452	257	8	mcoure	mcoure	PROPN
crl-14452	257	9	,	,	PUNCT
crl-14452	257	10	"	"	PUNCT
crl-14452	257	11	unobtrusive	unobtrusive	ADJ
crl-14452	257	12	testing	testing	NOUN
crl-14452	257	13	:	:	PUNCT
crl-14452	257	14	the	the	DET
crl-14452	257	15	55	55	NUM
crl-14452	257	16	percent	percent	NOUN
crl-14452	257	17	rule	rule	NOUN
crl-14452	257	18	,	,	PUNCT
crl-14452	257	19	"	"	PUNCT
crl-14452	257	20	library	library	NOUN
crl-14452	257	21	journa1111:37	journa1111:37	PROPN
crl-14452	257	22	-	-	PUNCT
crl-14452	257	23	41	41	NUM
crl-14452	257	24	(	(	PUNCT
crl-14452	257	25	1986	1986	NUM
crl-14452	257	26	)	)	PUNCT
crl-14452	257	27	.	.	PUNCT
crl-14452	258	1	4	4	X
crl-14452	258	2	.	.	X
crl-14452	258	3	thomas	thomas	PROPN
crl-14452	258	4	childers	childers	PROPN
crl-14452	258	5	,	,	PUNCT
crl-14452	258	6	''	''	PUNCT
crl-14452	258	7	the	the	DET
crl-14452	258	8	quality	quality	NOUN
crl-14452	258	9	of	of	ADP
crl-14452	258	10	reference	reference	NOUN
crl-14452	258	11	:	:	PUNCT
crl-14452	258	12	still	still	ADV
crl-14452	258	13	moot	moot	ADJ
crl-14452	258	14	after	after	ADP
crl-14452	258	15	20	20	NUM
crl-14452	258	16	years	year	NOUN
crl-14452	258	17	,	,	PUNCT
crl-14452	258	18	''	''	PUNCT
crl-14452	258	19	journal	journal	NOUN
crl-14452	258	20	of	of	ADP
crl-14452	258	21	academic	academic	ADJ
crl-14452	258	22	librarianship	librarianship	NOUN
crl-14452	258	23	13:73	13:73	NUM
crl-14452	258	24	-	-	SYM
crl-14452	258	25	74	74	NUM
crl-14452	258	26	(	(	PUNCT
crl-14452	258	27	1987	1987	NUM
crl-14452	258	28	)	)	PUNCT
crl-14452	258	29	.	.	PUNCT
crl-14452	259	1	5	5	X
crl-14452	259	2	.	.	X
crl-14452	259	3	hernon	hernon	NOUN
crl-14452	259	4	and	and	CCONJ
crl-14452	259	5	mcoure	mcoure	NOUN
crl-14452	259	6	,	,	PUNCT
crl-14452	259	7	"	"	PUNCT
crl-14452	259	8	unobtrusive	unobtrusive	ADJ
crl-14452	259	9	testing	testing	NOUN
crl-14452	259	10	,	,	PUNCT
crl-14452	259	11	"	"	PUNCT
crl-14452	259	12	p.39	p.39	X
crl-14452	259	13	.	.	PROPN
crl-14452	259	14	6	6	NUM
crl-14452	259	15	.	.	X
crl-14452	259	16	ibid	ibid	NOUN
crl-14452	259	17	.	.	PUNCT
crl-14452	260	1	,	,	PUNCT
crl-14452	260	2	p.48	p.48	PROPN
crl-14452	260	3	.	.	PROPN
crl-14452	260	4	7	7	X
crl-14452	260	5	.	.	X
crl-14452	260	6	hernon	hernon	PROPN
crl-14452	260	7	and	and	CCONJ
crl-14452	260	8	mcclure	mcclure	PROPN
crl-14452	260	9	,	,	PUNCT
crl-14452	260	10	"	"	PUNCT
crl-14452	260	11	unobtrusive	unobtrusive	ADJ
crl-14452	260	12	testing	testing	NOUN
crl-14452	260	13	,	,	PUNCT
crl-14452	260	14	"	"	PUNCT
crl-14452	260	15	p.24	p.24	NOUN
crl-14452	260	16	.	.	NOUN
crl-14452	260	17	8	8	NUM
crl-14452	260	18	.	.	X
crl-14452	260	19	ibid	ibid	NOUN
crl-14452	260	20	.	.	PUNCT
crl-14452	260	21	,	,	PUNCT
crl-14452	261	1	p.41	p.41	PROPN
crl-14452	261	2	.	.	PROPN
crl-14452	261	3	9	9	NUM
crl-14452	261	4	.	.	X
crl-14452	261	5	jum	jum	NOUN
crl-14452	261	6	c.	c.	PROPN
crl-14452	261	7	nunnally	nunnally	PROPN
crl-14452	261	8	,	,	PUNCT
crl-14452	261	9	psychometric	psychometric	ADJ
crl-14452	261	10	theory	theory	NOUN
crl-14452	261	11	(	(	PUNCT
crl-14452	261	12	new	new	PROPN
crl-14452	261	13	york	york	PROPN
crl-14452	261	14	:	:	PUNCT
crl-14452	261	15	mcgraw	mcgraw	PROPN
crl-14452	261	16	hill	hill	PROPN
crl-14452	261	17	,	,	PUNCT
crl-14452	261	18	1978	1978	NUM
crl-14452	261	19	)	)	PUNCT
crl-14452	261	20	,	,	PUNCT
crl-14452	261	21	p.93	p.93	PROPN
crl-14452	261	22	.	.	PROPN
crl-14452	261	23	10	10	NUM
crl-14452	261	24	.	.	PUNCT
crl-14452	262	1	childers	childer	NOUN
crl-14452	262	2	,	,	PUNCT
crl-14452	262	3	"	"	PUNCT
crl-14452	262	4	the	the	DET
crl-14452	262	5	quality	quality	NOUN
crl-14452	262	6	of	of	ADP
crl-14452	262	7	reference	reference	NOUN
crl-14452	262	8	.	.	PUNCT
crl-14452	262	9	"	"	PUNCT
crl-14452	263	1	11	11	NUM
crl-14452	263	2	.	.	PUNCT
crl-14452	263	3	ibid	ibid	NOUN
crl-14452	263	4	.	.	PUNCT
crl-14452	264	1	u.	u.	PROPN
crl-14452	264	2	evelyn	evelyn	PROPN
crl-14452	264	3	h.	h.	PROPN
crl-14452	264	4	daniel	daniel	PROPN
crl-14452	264	5	,	,	PUNCT
crl-14452	264	6	"	"	PUNCT
crl-14452	264	7	the	the	DET
crl-14452	264	8	effects	effect	NOUN
crl-14452	264	9	of	of	ADP
crl-14452	264	10	identity	identity	NOUN
crl-14452	264	11	,	,	PUNCT
crl-14452	264	12	attitude	attitude	NOUN
crl-14452	264	13	and	and	CCONJ
crl-14452	264	14	priority	priority	NOUN
crl-14452	264	15	,	,	PUNCT
crl-14452	264	16	"	"	PUNCT
crl-14452	264	17	journal	journal	NOUN
crl-14452	264	18	of	of	ADP
crl-14452	264	19	academic	academic	ADJ
crl-14452	264	20	librarianship	librarianship	NOUN
crl-14452	264	21	13:76	13:76	NUM
crl-14452	264	22	-	-	SYM
crl-14452	264	23	78	78	NUM
crl-14452	264	24	(	(	PUNCT
crl-14452	264	25	1987	1987	NUM
crl-14452	264	26	)	)	PUNCT
crl-14452	264	27	.	.	PUNCT
crl-14452	264	28	.	.	PUNCT
crl-14452	265	1	13	13	NUM
crl-14452	265	2	.	.	PUNCT
crl-14452	266	1	duane	duane	PROPN
crl-14452	266	2	e.	e.	PROPN
crl-14452	266	3	webster	webster	PROPN
crl-14452	266	4	,	,	PUNCT
crl-14452	266	5	"	"	PUNCT
crl-14452	266	6	examining	examine	VERB
crl-14452	266	7	the	the	DET
crl-14452	266	8	broader	broad	ADJ
crl-14452	266	9	domain	domain	NOUN
crl-14452	266	10	,	,	PUNCT
crl-14452	266	11	"	"	PUNCT
crl-14452	266	12	journal	journal	NOUN
crl-14452	266	13	of	of	ADP
crl-14452	266	14	academic	academic	ADJ
crl-14452	266	15	librarianship	librarianship	NOUN
crl-14452	266	16	13:79	13:79	NUM
crl-14452	266	17	-	-	SYM
crl-14452	266	18	80	80	NUM
crl-14452	266	19	(	(	PUNCT
crl-14452	266	20	1987	1987	NUM
crl-14452	266	21	)	)	PUNCT
crl-14452	266	22	.	.	PUNCT
crl-14452	267	1	14	14	NUM
crl-14452	267	2	.	.	PUNCT
crl-14452	268	1	patrick	patrick	PROPN
crl-14452	268	2	wilson	wilson	PROPN
crl-14452	268	3	,	,	PUNCT
crl-14452	268	4	second	second	ADJ
crl-14452	268	5	-	-	PUNCT
crl-14452	268	6	hand	hand	NOUN
crl-14452	268	7	knowledge	knowledge	NOUN
crl-14452	268	8	:	:	PUNCT
crl-14452	268	9	an	an	DET
crl-14452	268	10	inquiry	inquiry	NOUN
crl-14452	268	11	into	into	ADP
crl-14452	268	12	cognitive	cognitive	ADJ
crl-14452	268	13	authority	authority	NOUN
crl-14452	268	14	(	(	PUNCT
crl-14452	268	15	westport	westport	PROPN
crl-14452	268	16	,	,	PUNCT
crl-14452	268	17	conn	conn	PROPN
crl-14452	268	18	.	.	PROPN
crl-14452	268	19	:	:	PUNCT
crl-14452	268	20	greenwood	greenwood	PROPN
crl-14452	268	21	,	,	PUNCT
crl-14452	268	22	1983	1983	NUM
crl-14452	268	23	)	)	PUNCT
crl-14452	268	24	,	,	PUNCT
crl-14452	268	25	p.173	p.173	NOUN
crl-14452	268	26	-	-	SYM
crl-14452	268	27	92	92	NUM
crl-14452	268	28	.	.	PUNCT
crl-14452	268	29	15	15	NUM
crl-14452	268	30	.	.	X
crl-14452	268	31	ibid	ibid	NOUN
crl-14452	268	32	.	.	PUNCT
crl-14452	268	33	,	,	PUNCT
crl-14452	268	34	p.192	p.192	NOUN
crl-14452	268	35	.	.	PUNCT
crl-14452	268	36	16	16	NUM
crl-14452	268	37	.	.	PUNCT
crl-14452	268	38	hernon	hernon	NOUN
crl-14452	268	39	and	and	CCONJ
crl-14452	268	40	mcoure	mcoure	NOUN
crl-14452	268	41	,	,	PUNCT
crl-14452	268	42	"	"	PUNCT
crl-14452	268	43	unobtrusive	unobtrusive	ADJ
crl-14452	268	44	testing	testing	NOUN
crl-14452	268	45	,	,	PUNCT
crl-14452	268	46	"	"	PUNCT
crl-14452	268	47	p.128	p.128	NOUN
crl-14452	268	48	.	.	PUNCT
crl-14452	268	49	17	17	NUM
crl-14452	268	50	.	.	X
crl-14452	268	51	ibid	ibid	NOUN
crl-14452	268	52	.	.	PUNCT
crl-14452	268	53	,	,	PUNCT
crl-14452	268	54	p.144	p.144	NUM
crl-14452	268	55	.	.	PUNCT
crl-14452	268	56	18	18	NUM
crl-14452	268	57	.	.	X
crl-14452	268	58	ibid	ibid	NOUN
crl-14452	268	59	.	.	PUNCT
crl-14452	268	60	,	,	PUNCT
crl-14452	268	61	p.167	p.167	NOUN
crl-14452	268	62	.	.	PUNCT
crl-14452	268	63	19	19	NUM
crl-14452	268	64	.	.	PUNCT
crl-14452	268	65	richard	richard	PROPN
crl-14452	268	66	j.	j.	PROPN
crl-14452	268	67	butler	butler	PROPN
crl-14452	268	68	,	,	PUNCT
crl-14452	268	69	"	"	PUNCT
crl-14452	268	70	user	user	NOUN
crl-14452	268	71	satisfaction	satisfaction	NOUN
crl-14452	268	72	with	with	ADP
crl-14452	268	73	a	a	DET
crl-14452	268	74	service	service	NOUN
crl-14452	268	75	:	:	PUNCT
crl-14452	268	76	an	an	DET
crl-14452	268	77	approach	approach	NOUN
crl-14452	268	78	from	from	ADP
crl-14452	268	79	power	power	NOUN
crl-14452	268	80	and	and	CCONJ
crl-14452	268	81	task	task	NOUN
crl-14452	268	82	characteristics	characteristic	NOUN
crl-14452	268	83	,	,	PUNCT
crl-14452	268	84	''	''	PUNCT
crl-14452	268	85	journal	journal	NOUN
crl-14452	268	86	of	of	ADP
crl-14452	268	87	management	management	NOUN
crl-14452	268	88	studies	study	NOUN
crl-14452	268	89	17:1	17:1	NUM
crl-14452	268	90	-	-	SYM
crl-14452	268	91	18	18	NUM
crl-14452	268	92	(	(	PUNCT
crl-14452	268	93	1980	1980	NUM
crl-14452	268	94	)	)	PUNCT
crl-14452	268	95	.	.	PUNCT
crl-14452	269	1	·	·	PUNCT
crl-14452	269	2	20	20	X
crl-14452	269	3	.	.	PUNCT
crl-14452	270	1	james	james	PROPN
crl-14452	270	2	d.	d.	PROPN
crl-14452	270	3	thompson	thompson	PROPN
crl-14452	270	4	,	,	PUNCT
crl-14452	270	5	organizations	organization	NOUN
crl-14452	270	6	in	in	ADP
crl-14452	270	7	action	action	NOUN
crl-14452	270	8	(	(	PUNCT
crl-14452	270	9	new	new	PROPN
crl-14452	270	10	york	york	PROPN
crl-14452	270	11	:	:	PUNCT
crl-14452	270	12	mcgraw	mcgraw	PROPN
crl-14452	270	13	hill	hill	PROPN
crl-14452	270	14	,	,	PUNCT
crl-14452	270	15	1967	1967	NUM
crl-14452	270	16	)	)	PUNCT
crl-14452	270	17	.	.	PUNCT
crl-14452	271	1	21	21	NUM
crl-14452	271	2	.	.	PUNCT
crl-14452	272	1	peter	peter	PROPN
crl-14452	272	2	k.	k.	PROPN
crl-14452	272	3	mills	mills	PROPN
crl-14452	272	4	and	and	CCONJ
crl-14452	272	5	dennis	dennis	PROPN
crl-14452	272	6	j.	j.	PROPN
crl-14452	272	7	moberg	moberg	PROPN
crl-14452	272	8	,	,	PUNCT
crl-14452	272	9	"	"	PUNCT
crl-14452	272	10	perspectives	perspective	NOUN
crl-14452	272	11	on	on	ADP
crl-14452	272	12	the	the	DET
crl-14452	272	13	technology	technology	NOUN
crl-14452	272	14	of	of	ADP
crl-14452	272	15	service	service	NOUN
crl-14452	272	16	operations	operation	NOUN
crl-14452	272	17	,	,	PUNCT
crl-14452	272	18	"	"	PUNCT
crl-14452	272	19	academy	academy	NOUN
crl-14452	272	20	of	of	ADP
crl-14452	272	21	management	management	NOUN
crl-14452	272	22	review	review	NOUN
crl-14452	272	23	7:467	7:467	NOUN
crl-14452	272	24	-	-	SYM
crl-14452	272	25	78	78	NUM
crl-14452	272	26	(	(	PUNCT
crl-14452	272	27	1982	1982	NUM
crl-14452	272	28	)	)	PUNCT
crl-14452	272	29	.	.	PUNCT
crl-14452	273	1	22	22	NUM
crl-14452	273	2	.	.	PUNCT
crl-14452	274	1	hernon	hernon	PROPN
crl-14452	274	2	and	and	CCONJ
crl-14452	274	3	mcclure	mcclure	PROPN
crl-14452	274	4	,	,	PUNCT
crl-14452	274	5	"	"	PUNCT
crl-14452	274	6	unobtrusive	unobtrusive	ADJ
crl-14452	274	7	testing	testing	NOUN
crl-14452	274	8	,	,	PUNCT
crl-14452	274	9	"	"	PUNCT
crl-14452	274	10	p.104	p.104	NOUN
crl-14452	274	11	-	-	PUNCT
crl-14452	274	12	105	105	NUM
crl-14452	274	13	.	.	PUNCT
crl-14452	274	14	23	23	NUM
crl-14452	274	15	.	.	PUNCT
crl-14452	275	1	catherine	catherine	PROPN
crl-14452	275	2	sheldrick	sheldrick	PROPN
crl-14452	275	3	ross	ross	PROPN
crl-14452	275	4	,	,	PUNCT
crl-14452	275	5	"	"	PUNCT
crl-14452	275	6	how	how	SCONJ
crl-14452	275	7	to	to	PART
crl-14452	275	8	find	find	VERB
crl-14452	275	9	out	out	ADP
crl-14452	275	10	what	what	PRON
crl-14452	275	11	people	people	NOUN
crl-14452	275	12	really	really	ADV
crl-14452	275	13	want	want	VERB
crl-14452	275	14	to	to	PART
crl-14452	275	15	know	know	VERB
crl-14452	275	16	,	,	PUNCT
crl-14452	275	17	"	"	PUNCT
crl-14452	275	18	the	the	DET
crl-14452	275	19	reference	reference	NOUN
crl-14452	275	20	librarian	librarian	NOUN
crl-14452	275	21	16:19	16:19	NUM
crl-14452	275	22	-	-	SYM
crl-14452	275	23	30	30	NUM
crl-14452	275	24	(	(	PUNCT
crl-14452	275	25	1986	1986	NUM
crl-14452	275	26	)	)	PUNCT
crl-14452	275	27	.	.	PUNCT
crl-14452	276	1	24	24	NUM
crl-14452	276	2	.	.	X
crl-14452	276	3	ibid	ibid	NOUN
crl-14452	276	4	.	.	PUNCT
crl-14452	277	1	25	25	NUM
crl-14452	277	2	.	.	PUNCT
crl-14452	277	3	fred	fred	PROPN
crl-14452	277	4	oser	oser	PROPN
crl-14452	277	5	,	,	PUNCT
crl-14452	277	6	''	''	PUNCT
crl-14452	277	7	referens	referen	NOUN
crl-14452	277	8	simplex	simplex	NOUN
crl-14452	277	9	or	or	CCONJ
crl-14452	277	10	the	the	DET
crl-14452	277	11	mysteries	mystery	NOUN
crl-14452	277	12	of	of	ADP
crl-14452	277	13	reference	reference	NOUN
crl-14452	277	14	interviewing	interviewing	NOUN
crl-14452	277	15	revealed	reveal	VERB
crl-14452	277	16	,	,	PUNCT
crl-14452	277	17	''	''	PUNCT
crl-14452	277	18	the	the	DET
crl-14452	277	19	reference	reference	NOUN
crl-14452	277	20	librarian	librarian	PROPN
crl-14452	277	21	16:53	16:53	NUM
crl-14452	277	22	-	-	SYM
crl-14452	277	23	78	78	NUM
crl-14452	277	24	(	(	PUNCT
crl-14452	277	25	1986	1986	NUM
crl-14452	277	26	)	)	PUNCT
crl-14452	277	27	.	.	PUNCT
crl-14452	278	1	26	26	NUM
crl-14452	278	2	.	.	PUNCT
crl-14452	279	1	helen	helen	PROPN
crl-14452	279	2	m.	m.	PROPN
crl-14452	279	3	gothberg	gothberg	PROPN
crl-14452	279	4	,	,	PUNCT
crl-14452	279	5	"	"	PUNCT
crl-14452	279	6	the	the	DET
crl-14452	279	7	beginnings	beginning	NOUN
crl-14452	279	8	,	,	PUNCT
crl-14452	279	9	"	"	PUNCT
crl-14452	279	10	the	the	DET
crl-14452	279	11	reference	reference	NOUN
crl-14452	279	12	librarian	librarian	NOUN
crl-14452	279	13	16:7	16:7	NUM
crl-14452	279	14	-	-	SYM
crl-14452	279	15	18	18	NUM
crl-14452	279	16	(	(	PUNCT
crl-14452	279	17	1986	1986	NUM
crl-14452	279	18	)	)	PUNCT
crl-14452	279	19	.	.	PUNCT
crl-14452	280	1	27	27	NUM
crl-14452	280	2	.	.	PUNCT
crl-14452	280	3	hernon	hernon	NOUN
crl-14452	280	4	and	and	CCONJ
crl-14452	280	5	mcoure	mcoure	NOUN
crl-14452	280	6	,	,	PUNCT
crl-14452	280	7	"	"	PUNCT
crl-14452	280	8	unobtrusive	unobtrusive	ADJ
crl-14452	280	9	testing	testing	NOUN
crl-14452	280	10	,	,	PUNCT
crl-14452	280	11	"	"	PUNCT
crl-14452	280	12	p.167	p.167	NOUN
crl-14452	280	13	.	.	NOUN
crl-14452	280	14	28	28	NUM
crl-14452	280	15	.	.	PUNCT
crl-14452	281	1	ibid	ibid	NOUN
crl-14452	281	2	.	.	PUNCT
crl-14452	281	3	,	,	PUNCT
crl-14452	281	4	p.105	p.105	NOUN
crl-14452	281	5	.	.	PUNCT
crl-14452	282	1	29	29	NUM
crl-14452	282	2	.	.	X
crl-14452	282	3	ibid	ibid	NOUN
crl-14452	282	4	.	.	PUNCT
crl-14452	282	5	,	,	PUNCT
crl-14452	282	6	p.39	p.39	PROPN
crl-14452	282	7	-	-	PUNCT
crl-14452	282	8	40	40	NUM
crl-14452	282	9	.	.	PUNCT
crl-14452	283	1	30	30	NUM
crl-14452	283	2	.	.	PUNCT
crl-14452	284	1	patrick	patrick	PROPN
crl-14452	284	2	wilson	wilson	PROPN
crl-14452	284	3	,	,	PUNCT
crl-14452	284	4	public	public	ADJ
crl-14452	284	5	knowledge	knowledge	NOUN
crl-14452	284	6	,	,	PUNCT
crl-14452	284	7	private	private	ADJ
crl-14452	284	8	ignorance	ignorance	NOUN
crl-14452	284	9	:	:	PUNCT
crl-14452	284	10	toward	toward	ADP
crl-14452	284	11	a	a	DET
crl-14452	284	12	library	library	NOUN
crl-14452	284	13	and	and	CCONJ
crl-14452	284	14	information	information	NOUN
crl-14452	284	15	policy	policy	NOUN
crl-14452	284	16	(	(	PUNCT
crl-14452	284	17	westport	westport	PROPN
crl-14452	284	18	,	,	PUNCT
crl-14452	284	19	conn	conn	PROPN
crl-14452	284	20	.	.	PROPN
crl-14452	284	21	:	:	PUNCT
crl-14452	284	22	greenwood	greenwood	PROPN
crl-14452	284	23	,	,	PUNCT
crl-14452	284	24	1977	1977	NUM
crl-14452	284	25	)	)	PUNCT
crl-14452	284	26	,	,	PUNCT
crl-14452	284	27	p.122	p.122	NOUN
crl-14452	284	28	.	.	PUNCT
crl-14452	284	29	31	31	NUM
crl-14452	284	30	.	.	PUNCT
crl-14452	285	1	gordon	gordon	PROPN
crl-14452	285	2	p.	p.	PROPN
crl-14452	285	3	whitaker	whitaker	PROPN
crl-14452	285	4	,	,	PUNCT
crl-14452	285	5	"	"	PUNCT
crl-14452	285	6	coproduction	coproduction	NOUN
crl-14452	285	7	:	:	PUNCT
crl-14452	285	8	citizen	citizen	NOUN
crl-14452	285	9	participation	participation	NOUN
crl-14452	285	10	in	in	ADP
crl-14452	285	11	service	service	NOUN
crl-14452	285	12	delivery	delivery	NOUN
crl-14452	285	13	,	,	PUNCT
crl-14452	285	14	"	"	PUNCT
crl-14452	285	15	public	public	ADJ
crl-14452	285	16	administration	administration	NOUN
crl-14452	285	17	review	review	NOUN
crl-14452	285	18	40:240	40:240	NUM
crl-14452	285	19	-	-	SYM
crl-14452	285	20	46	46	NUM
crl-14452	285	21	(	(	PUNCT
crl-14452	285	22	1980	1980	NUM
crl-14452	285	23	)	)	PUNCT
crl-14452	285	24	.	.	PUNCT
crl-14452	286	1	32	32	NUM
crl-14452	286	2	.	.	PUNCT
crl-14452	287	1	john	john	PROPN
crl-14452	287	2	n.	n.	PROPN
crl-14452	287	3	campbell	campbell	PROPN
crl-14452	287	4	,	,	PUNCT
crl-14452	287	5	"	"	PUNCT
crl-14452	287	6	labs	lab	NOUN
crl-14452	287	7	,	,	PUNCT
crl-14452	287	8	fields	field	NOUN
crl-14452	287	9	,	,	PUNCT
crl-14452	287	10	and	and	CCONJ
crl-14452	287	11	straw	straw	NOUN
crl-14452	287	12	issues	issue	NOUN
crl-14452	287	13	,	,	PUNCT
crl-14452	287	14	"	"	PUNCT
crl-14452	287	15	in	in	ADP
crl-14452	287	16	generalizing	generalize	VERB
crl-14452	287	17	from	from	ADP
crl-14452	287	18	laboratory	laboratory	NOUN
crl-14452	287	19	to	to	ADP
crl-14452	287	20	field	field	NOUN
crl-14452	287	21	settings	setting	NOUN
crl-14452	287	22	,	,	PUNCT
crl-14452	287	23	ed	ed	NOUN
crl-14452	287	24	.	.	PUNCT
crl-14452	288	1	edwin	edwin	PROPN
crl-14452	288	2	a.	a.	PROPN
crl-14452	288	3	locke	locke	PROPN
crl-14452	288	4	(	(	PUNCT
crl-14452	288	5	lexington	lexington	PROPN
crl-14452	288	6	,	,	PUNCT
crl-14452	288	7	mass	mass	PROPN
crl-14452	288	8	.	.	PUNCT
crl-14452	288	9	:	:	PUNCT
crl-14452	288	10	lexington	lexington	PROPN
crl-14452	288	11	books	book	NOUN
crl-14452	288	12	,	,	PUNCT
crl-14452	288	13	1987	1987	NUM
crl-14452	288	14	)	)	PUNCT
crl-14452	288	15	,	,	PUNCT
crl-14452	288	16	p.269	p.269	NOUN
crl-14452	288	17	-	-	SYM
crl-14452	288	18	79	79	NUM
crl-14452	288	19	.	.	PUNCT
crl-14452	289	1	33	33	NUM
crl-14452	289	2	.	.	PUNCT
crl-14452	289	3	hernon	hernon	NOUN
crl-14452	289	4	and	and	CCONJ
crl-14452	289	5	mcoure	mcoure	NOUN
crl-14452	289	6	,	,	PUNCT
crl-14452	289	7	"	"	PUNCT
crl-14452	289	8	unobtrusive	unobtrusive	ADJ
crl-14452	289	9	testing	testing	NOUN
crl-14452	289	10	,	,	PUNCT
crl-14452	289	11	"	"	PUNCT
crl-14452	289	12	p.164	p.164	NOUN
crl-14452	289	13	.	.	PUNCT
crl-14452	290	1	34	34	NUM
crl-14452	290	2	.	.	X
crl-14452	290	3	wilson	wilson	PROPN
crl-14452	290	4	,	,	PUNCT
crl-14452	290	5	second	second	ADJ
crl-14452	290	6	-	-	PUNCT
crl-14452	290	7	hand	hand	NOUN
crl-14452	290	8	knowledge	knowledge	NOUN
crl-14452	290	9	,	,	PUNCT
crl-14452	290	10	p.192	p.192	NOUN
crl-14452	290	11	.	.	NOUN
crl-14452	290	12	35	35	NUM
crl-14452	290	13	.	.	PUNCT
crl-14452	291	1	sandra	sandra	PROPN
crl-14452	291	2	m	m	PROPN
crl-14452	291	3	.	.	PUNCT
crl-14452	292	1	naiman	naiman	NOUN
crl-14452	292	2	,	,	PUNCT
crl-14452	292	3	"	"	PUNCT
crl-14452	292	4	the	the	DET
crl-14452	292	5	unexamined	unexamined	ADJ
crl-14452	292	6	interview	interview	NOUN
crl-14452	292	7	is	be	AUX
crl-14452	292	8	not	not	PART
crl-14452	292	9	worth	worth	ADJ
crl-14452	292	10	having	have	VERB
crl-14452	292	11	,	,	PUNCT
crl-14452	292	12	"	"	PUNCT
crl-14452	292	13	the	the	DET
crl-14452	292	14	reference	reference	NOUN
crl-14452	292	15	librarian	librarian	PROPN
crl-14452	292	16	16:31	16:31	NUM
crl-14452	292	17	-	-	SYM
crl-14452	292	18	46	46	NUM
crl-14452	292	19	(	(	PUNCT
crl-14452	292	20	1986	1986	NUM
crl-14452	292	21	)	)	PUNCT
crl-14452	292	22	.	.	PUNCT
crl-14452	293	1	36	36	NUM
crl-14452	293	2	.	.	PUNCT
crl-14452	294	1	charles	charles	PROPN
crl-14452	294	2	a.	a.	PROPN
crl-14452	294	3	bunge	bunge	PROPN
crl-14452	294	4	and	and	CCONJ
crl-14452	294	5	marjorie	marjorie	PROPN
crl-14452	294	6	e.	e.	PROPN
crl-14452	294	7	murfin	murfin	PROPN
crl-14452	294	8	,	,	PUNCT
crl-14452	294	9	"	"	PUNCT
crl-14452	294	10	reference	reference	NOUN
crl-14452	294	11	questions	question	NOUN
crl-14452	294	12	-	-	PUNCT
crl-14452	294	13	data	datum	NOUN
crl-14452	294	14	from	from	ADP
crl-14452	294	15	the	the	DET
crl-14452	294	16	field	field	NOUN
crl-14452	294	17	,	,	PUNCT
crl-14452	294	18	"	"	PUNCT
crl-14452	294	19	rq	rq	X
crl-14452	294	20	27:15	27:15	NUM
crl-14452	294	21	-	-	SYM
crl-14452	294	22	18	18	NUM
crl-14452	294	23	(	(	PUNCT
crl-14452	294	24	1987	1987	NUM
crl-14452	294	25	)	)	PUNCT
crl-14452	294	26	.	.	PUNCT
crl-14452	295	1	37	37	NUM
crl-14452	295	2	.	.	PUNCT
crl-14452	296	1	marjorie	marjorie	PROPN
crl-14452	296	2	e.	e.	PROPN
crl-14452	296	3	murfin	murfin	PROPN
crl-14452	296	4	and	and	CCONJ
crl-14452	296	5	gary	gary	PROPN
crl-14452	296	6	m.	m.	PROPN
crl-14452	296	7	gugelchuk	gugelchuk	PROPN
crl-14452	296	8	,	,	PUNCT
crl-14452	296	9	"	"	PUNCT
crl-14452	296	10	development	development	NOUN
crl-14452	296	11	and	and	CCONJ
crl-14452	296	12	testing	testing	NOUN
crl-14452	296	13	of	of	ADP
crl-14452	296	14	a	a	DET
crl-14452	296	15	reference	reference	NOUN
crl-14452	296	16	transaction	transaction	NOUN
crl-14452	296	17	assessment	assessment	NOUN
crl-14452	296	18	instrument	instrument	NOUN
crl-14452	296	19	,	,	PUNCT
crl-14452	296	20	"	"	PUNCT
crl-14452	296	21	college	college	NOUN
crl-14452	296	22	and	and	CCONJ
crl-14452	296	23	research	research	NOUN
crl-14452	296	24	libraries	library	NOUN
crl-14452	296	25	48:314	48:314	NOUN
crl-14452	296	26	-	-	SYM
crl-14452	296	27	38	38	NUM
crl-14452	296	28	(	(	PUNCT
crl-14452	296	29	1987	1987	NUM
crl-14452	296	30	)	)	PUNCT
crl-14452	296	31	.	.	PUNCT
crl-14452	297	1	38	38	NUM
crl-14452	297	2	.	.	PUNCT
crl-14452	298	1	harold	harold	PROPN
crl-14452	298	2	wilensky	wilensky	PROPN
crl-14452	298	3	,	,	PUNCT
crl-14452	298	4	"	"	PUNCT
crl-14452	298	5	the	the	DET
crl-14452	298	6	professionalization	professionalization	NOUN
crl-14452	298	7	of	of	ADP
crl-14452	298	8	everyone	everyone	PRON
crl-14452	298	9	?	?	PUNCT
crl-14452	298	10	"	"	PUNCT
crl-14452	298	11	american	american	ADJ
crl-14452	298	12	journal	journal	NOUN
crl-14452	298	13	of	of	ADP
crl-14452	298	14	sociology	sociology	NOUN
crl-14452	298	15	70:137	70:137	NOUN
crl-14452	298	16	-	-	SYM
crl-14452	298	17	58	58	NUM
crl-14452	298	18	(	(	PUNCT
crl-14452	298	19	1964	1964	NUM
crl-14452	298	20	)	)	PUNCT
crl-14452	298	21	.	.	PUNCT
crl-14452	299	1	unobtrusive	unobtrusive	ADJ
crl-14452	299	2	studies	study	NOUN
crl-14452	299	3	193	193	NUM
crl-14452	299	4	appendix	appendix	NOUN
crl-14452	299	5	a	a	PRON
crl-14452	299	6	:	:	PUNCT
crl-14452	299	7	scales	scale	NOUN
crl-14452	299	8	for	for	ADP
crl-14452	299	9	variables	variable	NOUN
crl-14452	299	10	included	include	VERB
crl-14452	299	11	in	in	ADP
crl-14452	299	12	the	the	DET
crl-14452	299	13	author	author	NOUN
crl-14452	299	14	's	's	PART
crl-14452	299	15	obtrusive	obtrusive	ADJ
crl-14452	299	16	study	study	NOUN
crl-14452	299	17	reference	reference	NOUN
crl-14452	299	18	service	service	NOUN
crl-14452	299	19	performance	performance	NOUN
crl-14452	299	20	outcomes	outcome	NOUN
crl-14452	299	21	1	1	NUM
crl-14452	299	22	.	.	PUNCT
crl-14452	300	1	librarian	librarian	ADJ
crl-14452	300	2	judgments	judgment	NOUN
crl-14452	300	3	of	of	ADP
crl-14452	300	4	the	the	DET
crl-14452	300	5	value	value	NOUN
crl-14452	300	6	of	of	ADP
crl-14452	300	7	reference	reference	NOUN
crl-14452	300	8	service	service	NOUN
crl-14452	300	9	(	(	PUNCT
crl-14452	300	10	five	five	NUM
crl-14452	300	11	questions	question	NOUN
crl-14452	300	12	,	,	PUNCT
crl-14452	300	13	loading	load	VERB
crl-14452	300	14	on	on	ADP
crl-14452	300	15	one	one	NUM
crl-14452	300	16	factor	factor	NOUN
crl-14452	300	17	,	,	PUNCT
crl-14452	300	18	a	a	DET
crl-14452	300	19	=	=	NOUN
crl-14452	300	20	.89	.89	NUM
crl-14452	300	21	)	)	PUNCT
crl-14452	300	22	please	please	INTJ
crl-14452	300	23	check	check	VERB
crl-14452	300	24	the	the	DET
crl-14452	300	25	space	space	NOUN
crl-14452	300	26	:	:	PUNCT
crl-14452	301	1	_	_	PUNCT
crl-14452	302	1	_	_	PUNCT
crl-14452	302	2	:	:	PUNCT
crl-14452	302	3	that	that	SCONJ
crl-14452	302	4	best	good	ADJ
crl-14452	302	5	describes	describe	VERB
crl-14452	302	6	how	how	SCONJ
crl-14452	302	7	you	you	PRON
crl-14452	302	8	think	think	VERB
crl-14452	302	9	the	the	DET
crl-14452	302	10	user	user	NOUN
crl-14452	302	11	viewed	view	VERB
crl-14452	302	12	the	the	DET
crl-14452	302	13	quality	quality	NOUN
crl-14452	302	14	of	of	ADP
crl-14452	302	15	service	service	NOUN
crl-14452	302	16	received	receive	VERB
crl-14452	302	17	.	.	PUNCT
crl-14452	303	1	(	(	PUNCT
crl-14452	303	2	seven	seven	NUM
crl-14452	303	3	-	-	PUNCT
crl-14452	303	4	point	point	NOUN
crl-14452	303	5	scale	scale	NOUN
crl-14452	303	6	:	:	PUNCT
crl-14452	303	7	outstanding	outstanding	ADJ
crl-14452	303	8	-	-	PUNCT
crl-14452	303	9	terrible	terrible	ADJ
crl-14452	303	10	)	)	PUNCT
crl-14452	303	11	relevance	relevance	NOUN
crl-14452	303	12	of	of	ADP
crl-14452	303	13	information	information	NOUN
crl-14452	303	14	provided	provide	VERB
crl-14452	303	15	.	.	PUNCT
crl-14452	304	1	(	(	PUNCT
crl-14452	304	2	two	two	NUM
crl-14452	304	3	seven	seven	NUM
crl-14452	304	4	-	-	PUNCT
crl-14452	304	5	point	point	NOUN
crl-14452	304	6	scales	scale	NOUN
crl-14452	304	7	:	:	PUNCT
crl-14452	304	8	useful	useful	ADJ
crl-14452	304	9	-	-	PUNCT
crl-14452	304	10	useless	useless	ADJ
crl-14452	304	11	;	;	PUNCT
crl-14452	304	12	relevant	relevant	ADJ
crl-14452	304	13	-	-	PUNCT
crl-14452	304	14	irrelevant	irrelevant	ADJ
crl-14452	304	15	)	)	PUNCT
crl-14452	304	16	amount	amount	NOUN
crl-14452	304	17	of	of	ADP
crl-14452	304	18	information	information	NOUN
crl-14452	304	19	provided	provide	VERB
crl-14452	304	20	.	.	PUNCT
crl-14452	305	1	(	(	PUNCT
crl-14452	305	2	two	two	NUM
crl-14452	305	3	seven	seven	NUM
crl-14452	305	4	-	-	PUNCT
crl-14452	305	5	point	point	NOUN
crl-14452	305	6	scales	scale	NOUN
crl-14452	305	7	:	:	PUNCT
crl-14452	305	8	sufficient	sufficient	ADJ
crl-14452	305	9	-	-	PUNCT
crl-14452	305	10	insufficient	insufficient	ADJ
crl-14452	305	11	;	;	PUNCT
crl-14452	305	12	reasonableunreasonable	reasonableunreasonable	NOUN
crl-14452	305	13	)	)	PUNCT
crl-14452	305	14	2	2	NUM
crl-14452	305	15	.	.	X
crl-14452	305	16	user	user	NOUN
crl-14452	305	17	judgments	judgment	NOUN
crl-14452	305	18	of	of	ADP
crl-14452	305	19	the	the	DET
crl-14452	305	20	value	value	NOUN
crl-14452	305	21	of	of	ADP
crl-14452	305	22	reference	reference	NOUN
crl-14452	305	23	service	service	NOUN
crl-14452	305	24	(	(	PUNCT
crl-14452	305	25	six	six	NUM
crl-14452	305	26	questions	question	NOUN
crl-14452	305	27	,	,	PUNCT
crl-14452	305	28	loading	load	VERB
crl-14452	305	29	on	on	ADP
crl-14452	305	30	one	one	NUM
crl-14452	305	31	factor	factor	NOUN
crl-14452	305	32	,	,	PUNCT
crl-14452	305	33	a	a	DET
crl-14452	305	34	=	=	SYM
crl-14452	305	35	.84	.84	NUM
crl-14452	305	36	)	)	PUNCT
crl-14452	305	37	check	check	VERB
crl-14452	305	38	the	the	DET
crl-14452	305	39	space	space	NOUN
crl-14452	305	40	:	:	PUNCT
crl-14452	306	1	_	_	PUNCT
crl-14452	307	1	_	_	PUNCT
crl-14452	308	1	_	_	PUNCT
crl-14452	308	2	:	:	PUNCT
crl-14452	308	3	that	that	SCONJ
crl-14452	308	4	best	good	ADJ
crl-14452	308	5	describes	describe	VERB
crl-14452	308	6	the	the	DET
crl-14452	308	7	general	general	ADJ
crl-14452	308	8	quality	quality	NOUN
crl-14452	308	9	of	of	ADP
crl-14452	308	10	service	service	NOUN
crl-14452	308	11	you	you	PRON
crl-14452	308	12	received	receive	VERB
crl-14452	308	13	.	.	PUNCT
crl-14452	309	1	(	(	PUNCT
crl-14452	309	2	seven	seven	NUM
crl-14452	309	3	-	-	PUNCT
crl-14452	309	4	point	point	NOUN
crl-14452	309	5	scale	scale	NOUN
crl-14452	309	6	:	:	PUNCT
crl-14452	309	7	outstanding	outstanding	ADJ
crl-14452	309	8	-	-	PUNCT
crl-14452	309	9	terrible	terrible	ADJ
crl-14452	309	10	)	)	PUNCT
crl-14452	310	1	_	_	NOUN
crl-14452	310	2	indicate	indicate	VERB
crl-14452	310	3	how	how	SCONJ
crl-14452	310	4	satisfied	satisfied	ADJ
crl-14452	310	5	you	you	PRON
crl-14452	310	6	are	be	AUX
crl-14452	310	7	on	on	ADP
crl-14452	310	8	the	the	DET
crl-14452	310	9	following	following	ADJ
crl-14452	310	10	scale	scale	NOUN
crl-14452	310	11	.	.	PUNCT
crl-14452	311	1	(	(	PUNCT
crl-14452	311	2	seven	seven	NUM
crl-14452	311	3	-	-	PUNCT
crl-14452	311	4	point	point	NOUN
crl-14452	311	5	scale	scale	NOUN
crl-14452	311	6	:	:	PUNCT
crl-14452	311	7	satisfactoryunsatisfactory	satisfactoryunsatisfactory	ADJ
crl-14452	311	8	)	)	PUNCT
crl-14452	311	9	relevance	relevance	NOUN
crl-14452	311	10	of	of	ADP
crl-14452	311	11	information	information	NOUN
crl-14452	311	12	provided	provide	VERB
crl-14452	311	13	.	.	PUNCT
crl-14452	312	1	(	(	PUNCT
crl-14452	312	2	two	two	NUM
crl-14452	312	3	seven	seven	NUM
crl-14452	312	4	-	-	PUNCT
crl-14452	312	5	point	point	NOUN
crl-14452	312	6	scales	scale	NOUN
crl-14452	312	7	:	:	PUNCT
crl-14452	312	8	useful	useful	ADJ
crl-14452	312	9	-	-	PUNCT
crl-14452	312	10	useless	useless	ADJ
crl-14452	312	11	;	;	PUNCT
crl-14452	312	12	relevant	relevant	ADJ
crl-14452	312	13	-	-	PUNCT
crl-14452	312	14	irrelevant	irrelevant	ADJ
crl-14452	312	15	)	)	PUNCT
crl-14452	312	16	amount	amount	NOUN
crl-14452	312	17	of	of	ADP
crl-14452	312	18	information	information	NOUN
crl-14452	312	19	provided	provide	VERB
crl-14452	312	20	.	.	PUNCT
crl-14452	313	1	(	(	PUNCT
crl-14452	313	2	two	two	NUM
crl-14452	313	3	seven	seven	NUM
crl-14452	313	4	-	-	PUNCT
crl-14452	313	5	point	point	NOUN
crl-14452	313	6	scales	scale	NOUN
crl-14452	313	7	:	:	PUNCT
crl-14452	313	8	sufficient	sufficient	ADJ
crl-14452	313	9	-	-	PUNCT
crl-14452	313	10	insufficient	insufficient	ADJ
crl-14452	313	11	;	;	PUNCT
crl-14452	313	12	reasonableunreasonable	reasonableunreasonable	NOUN
crl-14452	313	13	)	)	PUNCT
crl-14452	313	14	3	3	NUM
crl-14452	313	15	.	.	X
crl-14452	313	16	user	user	NOUN
crl-14452	313	17	success	success	NOUN
crl-14452	313	18	(	(	PUNCT
crl-14452	313	19	one	one	NUM
crl-14452	313	20	question	question	NOUN
crl-14452	313	21	)	)	PUNCT
crl-14452	313	22	were	be	AUX
crl-14452	313	23	you	you	PRON
crl-14452	313	24	able	able	ADJ
crl-14452	313	25	to	to	PART
crl-14452	313	26	locate	locate	VERB
crl-14452	313	27	the	the	DET
crl-14452	313	28	materials	material	NOUN
crl-14452	313	29	you	you	PRON
crl-14452	313	30	needed	need	VERB
crl-14452	313	31	?	?	PUNCT
crl-14452	314	1	(	(	PUNCT
crl-14452	314	2	choices	choice	NOUN
crl-14452	314	3	were	be	AUX
crl-14452	314	4	:	:	PUNCT
crl-14452	314	5	yes	yes	INTJ
crl-14452	314	6	;	;	PUNCT
crl-14452	314	7	no	no	INTJ
crl-14452	314	8	;	;	PUNCT
crl-14452	314	9	some	some	PRON
crl-14452	314	10	but	but	CCONJ
crl-14452	314	11	not	not	PART
crl-14452	314	12	all	all	PRON
crl-14452	314	13	;	;	PUNCT
crl-14452	314	14	and	and	CCONJ
crl-14452	314	15	other	other	ADJ
crl-14452	314	16	(	(	PUNCT
crl-14452	314	17	please	please	INTJ
crl-14452	314	18	explain	explain	VERB
crl-14452	314	19	)	)	PUNCT
crl-14452	314	20	)	)	PUNCT
crl-14452	315	1	task	task	NOUN
crl-14452	315	2	uncertainty	uncertainty	NOUN
crl-14452	315	3	(	(	PUNCT
crl-14452	315	4	five	five	NUM
crl-14452	315	5	questions	question	NOUN
crl-14452	315	6	,	,	PUNCT
crl-14452	315	7	loading	load	VERB
crl-14452	315	8	on	on	ADP
crl-14452	315	9	one	one	NUM
crl-14452	315	10	factor	factor	NOUN
crl-14452	315	11	,	,	PUNCT
crl-14452	315	12	a	a	DET
crl-14452	315	13	=	=	SYM
crl-14452	315	14	.80	.80	NUM
crl-14452	315	15	)	)	PUNCT
crl-14452	315	16	to	to	ADP
crl-14452	315	17	what	what	DET
crl-14452	315	18	extent	extent	NOUN
crl-14452	315	19	were	be	AUX
crl-14452	315	20	the	the	DET
crl-14452	315	21	sources	source	NOUN
crl-14452	315	22	you	you	PRON
crl-14452	315	23	suggested	suggest	VERB
crl-14452	315	24	to	to	ADP
crl-14452	315	25	this	this	DET
crl-14452	315	26	user	user	NOUN
crl-14452	315	27	materials	material	NOUN
crl-14452	315	28	you	you	PRON
crl-14452	315	29	frequently	frequently	ADV
crl-14452	315	30	consult	consult	VERB
crl-14452	315	31	in	in	ADP
crl-14452	315	32	providing	provide	VERB
crl-14452	315	33	reference	reference	NOUN
crl-14452	315	34	service	service	NOUN
crl-14452	315	35	?	?	PUNCT
crl-14452	316	1	(	(	PUNCT
crl-14452	316	2	seven	seven	NUM
crl-14452	316	3	-	-	PUNCT
crl-14452	316	4	point	point	NOUN
crl-14452	316	5	scale	scale	NOUN
crl-14452	316	6	:	:	PUNCT
crl-14452	316	7	very	very	ADV
crl-14452	316	8	great	great	ADJ
crl-14452	316	9	extent	extent	NOUN
crl-14452	316	10	-	-	PUNCT
crl-14452	316	11	very	very	ADV
crl-14452	316	12	little	little	ADJ
crl-14452	316	13	extent	extent	NOUN
crl-14452	316	14	)	)	PUNCT
crl-14452	316	15	to	to	ADP
crl-14452	316	16	what	what	DET
crl-14452	316	17	extent	extent	NOUN
crl-14452	316	18	did	do	AUX
crl-14452	316	19	you	you	PRON
crl-14452	316	20	see	see	VERB
crl-14452	316	21	answering	answer	VERB
crl-14452	316	22	this	this	DET
crl-14452	316	23	reference	reference	NOUN
crl-14452	316	24	question	question	NOUN
crl-14452	316	25	as	as	ADP
crl-14452	316	26	a	a	DET
crl-14452	316	27	new	new	ADJ
crl-14452	316	28	type	type	NOUN
crl-14452	316	29	of	of	ADP
crl-14452	316	30	problem	problem	NOUN
crl-14452	316	31	:	:	PUNCT
crl-14452	316	32	(	(	PUNCT
crl-14452	316	33	seven	seven	NUM
crl-14452	316	34	-	-	PUNCT
crl-14452	316	35	point	point	NOUN
crl-14452	316	36	scale	scale	NOUN
crl-14452	316	37	:	:	PUNCT
crl-14452	316	38	very	very	ADV
crl-14452	316	39	great	great	ADJ
crl-14452	316	40	extent	extent	NOUN
crl-14452	316	41	-	-	PUNCT
crl-14452	316	42	very	very	ADV
crl-14452	316	43	little	little	ADJ
crl-14452	316	44	extent	extent	NOUN
crl-14452	316	45	)	)	PUNCT
crl-14452	316	46	how	how	SCONJ
crl-14452	316	47	often	often	ADV
crl-14452	316	48	do	do	AUX
crl-14452	316	49	you	you	PRON
crl-14452	316	50	answer	answer	VERB
crl-14452	316	51	this	this	DET
crl-14452	316	52	question	question	NOUN
crl-14452	316	53	or	or	CCONJ
crl-14452	316	54	questions	question	NOUN
crl-14452	316	55	that	that	PRON
crl-14452	316	56	are	be	AUX
crl-14452	316	57	very	very	ADV
crl-14452	316	58	similar	similar	ADJ
crl-14452	316	59	?	?	PUNCT
crl-14452	317	1	(	(	PUNCT
crl-14452	317	2	seven	seven	NUM
crl-14452	317	3	-	-	PUNCT
crl-14452	317	4	point	point	NOUN
crl-14452	317	5	scale	scale	NOUN
crl-14452	317	6	:	:	PUNCT
crl-14452	317	7	very	very	ADV
crl-14452	317	8	often	often	ADV
crl-14452	317	9	-	-	PUNCT
crl-14452	317	10	very	very	ADV
crl-14452	317	11	seldom	seldom	ADV
crl-14452	317	12	)	)	PUNCT
crl-14452	318	1	how	how	SCONJ
crl-14452	318	2	familiar	familiar	ADJ
crl-14452	318	3	were	be	AUX
crl-14452	318	4	you	you	PRON
crl-14452	318	5	with	with	ADP
crl-14452	318	6	the	the	DET
crl-14452	318	7	subject(s	subject(s	PROPN
crl-14452	318	8	)	)	PUNCT
crl-14452	318	9	involved	involve	VERB
crl-14452	318	10	in	in	ADP
crl-14452	318	11	the	the	DET
crl-14452	318	12	reference	reference	NOUN
crl-14452	318	13	question	question	NOUN
crl-14452	318	14	?	?	PUNCT
crl-14452	319	1	(	(	PUNCT
crl-14452	319	2	seven	seven	NUM
crl-14452	319	3	-	-	PUNCT
crl-14452	319	4	point	point	NOUN
crl-14452	319	5	scale	scale	NOUN
crl-14452	319	6	:	:	PUNCT
crl-14452	319	7	completely	completely	ADV
crl-14452	319	8	-	-	PUNCT
crl-14452	319	9	not	not	PART
crl-14452	319	10	at	at	ADV
crl-14452	319	11	all	all	ADV
crl-14452	319	12	)	)	PUNCT
crl-14452	319	13	were	be	AUX
crl-14452	319	14	you	you	PRON
crl-14452	319	15	already	already	ADV
crl-14452	319	16	familiar	familiar	ADJ
crl-14452	319	17	with	with	ADP
crl-14452	319	18	the	the	DET
crl-14452	319	19	information	information	NOUN
crl-14452	319	20	resources	resource	NOUN
crl-14452	319	21	most	most	ADV
crl-14452	319	22	likely	likely	ADJ
crl-14452	319	23	to	to	PART
crl-14452	319	24	contain	contain	VERB
crl-14452	319	25	the	the	DET
crl-14452	319	26	answer	answer	NOUN
crl-14452	319	27	to	to	ADP
crl-14452	319	28	this	this	DET
crl-14452	319	29	reference	reference	NOUN
crl-14452	319	30	question	question	NOUN
crl-14452	319	31	from	from	ADP
crl-14452	319	32	previous	previous	ADJ
crl-14452	319	33	knowledge	knowledge	NOUN
crl-14452	319	34	or	or	CCONJ
crl-14452	319	35	experience	experience	NOUN
crl-14452	319	36	?	?	PUNCT
crl-14452	320	1	(	(	PUNCT
crl-14452	320	2	seven	seven	NUM
crl-14452	320	3	-	-	PUNCT
crl-14452	320	4	point	point	NOUN
crl-14452	320	5	scale	scale	NOUN
crl-14452	320	6	:	:	PUNCT
crl-14452	320	7	completely	completely	ADV
crl-14452	320	8	-	-	PUNCT
crl-14452	320	9	not	not	PART
crl-14452	320	10	at	at	ADV
crl-14452	320	11	all	all	ADV
crl-14452	320	12	)	)	PUNCT
crl-14452	320	13	time	time	NOUN
crl-14452	320	14	user	user	NOUN
crl-14452	320	15	spent	spend	VERB
crl-14452	320	16	with	with	ADP
crl-14452	320	17	librarian	librarian	ADJ
crl-14452	320	18	(	(	PUNCT
crl-14452	320	19	one	one	NUM
crl-14452	320	20	question	question	NOUN
crl-14452	320	21	)	)	PUNCT
crl-14452	320	22	how	how	SCONJ
crl-14452	320	23	long	long	ADV
crl-14452	320	24	did	do	AUX
crl-14452	320	25	you	you	PRON
crl-14452	320	26	spend	spend	VERB
crl-14452	320	27	with	with	ADP
crl-14452	320	28	the	the	DET
crl-14452	320	29	reference	reference	NOUN
crl-14452	320	30	librarian	librarian	NOUN
crl-14452	320	31	?	?	PUNCT
crl-14452	321	1	(	(	PUNCT
crl-14452	321	2	choices	choice	NOUN
crl-14452	321	3	were	be	AUX
crl-14452	321	4	:	:	PUNCT
crl-14452	321	5	0	0	NUM
crl-14452	321	6	-	-	SYM
crl-14452	321	7	2	2	NUM
crl-14452	321	8	minutes	minute	NOUN
crl-14452	321	9	;	;	PUNCT
crl-14452	321	10	3	3	NUM
crl-14452	321	11	-	-	SYM
crl-14452	321	12	5	5	NUM
crl-14452	321	13	minutes	minute	NOUN
crl-14452	321	14	;	;	PUNCT
crl-14452	321	15	6	6	NUM
crl-14452	321	16	-	-	SYM
crl-14452	321	17	15	15	NUM
crl-14452	321	18	minutes	minute	NOUN
crl-14452	321	19	;	;	PUNCT
crl-14452	321	20	over	over	ADP
crl-14452	321	21	15	15	NUM
crl-14452	321	22	minutes	minute	NOUN
crl-14452	321	23	)	)	PUNCT
crl-14452	321	24	user	user	NOUN
crl-14452	321	25	feedback	feedback	NOUN
crl-14452	321	26	(	(	PUNCT
crl-14452	321	27	one	one	NUM
crl-14452	321	28	question	question	NOUN
crl-14452	321	29	)	)	PUNCT
crl-14452	321	30	to	to	ADP
crl-14452	321	31	what	what	DET
crl-14452	321	32	degree	degree	NOUN
crl-14452	321	33	did	do	AUX
crl-14452	321	34	you	you	PRON
crl-14452	321	35	inform	inform	VERB
crl-14452	321	36	the	the	DET
crl-14452	321	37	library	library	ADJ
crl-14452	321	38	staff	staff	NOUN
crl-14452	321	39	member	member	NOUN
crl-14452	321	40	whether	whether	SCONJ
crl-14452	321	41	or	or	CCONJ
crl-14452	321	42	not	not	PART
crl-14452	321	43	your	your	PRON
crl-14452	321	44	question	question	NOUN
crl-14452	321	45	was	be	AUX
crl-14452	321	46	answered	answer	VERB
crl-14452	321	47	?	?	PUNCT
crl-14452	322	1	(	(	PUNCT
crl-14452	322	2	seven	seven	NUM
crl-14452	322	3	point	point	NOUN
crl-14452	322	4	scale	scale	NOUN
crl-14452	322	5	:	:	PUNCT
crl-14452	322	6	completely	completely	ADV
crl-14452	322	7	-	-	PUNCT
crl-14452	322	8	not	not	PART
crl-14452	322	9	at	at	ADV
crl-14452	322	10	all	all	ADV
crl-14452	322	11	)	)	PUNCT
crl-14452	322	12	librarian	librarian	ADJ
crl-14452	322	13	perception	perception	NOUN
crl-14452	322	14	of	of	ADP
crl-14452	322	15	quality	quality	NOUN
crl-14452	322	16	of	of	ADP
crl-14452	322	17	communication	communication	NOUN
crl-14452	322	18	(	(	PUNCT
crl-14452	322	19	four	four	NUM
crl-14452	322	20	questions	question	NOUN
crl-14452	322	21	,	,	PUNCT
crl-14452	322	22	loading	load	VERB
crl-14452	322	23	on	on	ADP
crl-14452	322	24	one	one	NUM
crl-14452	322	25	factor	factor	NOUN
crl-14452	322	26	,	,	PUNCT
crl-14452	322	27	a	a	DET
crl-14452	322	28	=	=	SYM
crl-14452	322	29	.72	.72	NUM
crl-14452	322	30	)	)	PUNCT
crl-14452	322	31	communication	communication	NOUN
crl-14452	322	32	with	with	ADP
crl-14452	322	33	the	the	DET
crl-14452	322	34	user	user	NOUN
crl-14452	322	35	was	be	AUX
crl-14452	322	36	:	:	PUNCT
crl-14452	322	37	(	(	PUNCT
crl-14452	322	38	two	two	NUM
crl-14452	322	39	seven	seven	NUM
crl-14452	322	40	-	-	PUNCT
crl-14452	322	41	point	point	NOUN
crl-14452	322	42	scales	scale	NOUN
crl-14452	322	43	:	:	PUNCT
crl-14452	322	44	very	very	ADV
crl-14452	322	45	easy	easy	ADV
crl-14452	322	46	-	-	PUNCT
crl-14452	322	47	very	very	ADV
crl-14452	322	48	difficult	difficult	ADJ
crl-14452	322	49	;	;	PUNCT
crl-14452	322	50	pleasantunpleasant	pleasantunpleasant	NOUN
crl-14452	322	51	)	)	PUNCT
crl-14452	322	52	did	do	AUX
crl-14452	322	53	the	the	DET
crl-14452	322	54	user	user	NOUN
crl-14452	322	55	give	give	VERB
crl-14452	322	56	you	you	PRON
crl-14452	322	57	sufficient	sufficient	ADJ
crl-14452	322	58	information	information	NOUN
crl-14452	322	59	to	to	PART
crl-14452	322	60	answer	answer	VERB
crl-14452	322	61	his	his	PRON
crl-14452	322	62	/	/	SYM
crl-14452	322	63	her	her	PRON
crl-14452	322	64	question	question	NOUN
crl-14452	322	65	?	?	PUNCT
crl-14452	323	1	(	(	PUNCT
crl-14452	323	2	seven	seven	NUM
crl-14452	323	3	-	-	PUNCT
crl-14452	323	4	point	point	NOUN
crl-14452	323	5	scale	scale	NOUN
crl-14452	323	6	:	:	PUNCT
crl-14452	323	7	sufficient	sufficient	ADJ
crl-14452	323	8	-	-	PUNCT
crl-14452	323	9	insufficient	insufficient	NOUN
crl-14452	323	10	)	)	PUNCT
crl-14452	323	11	how	how	SCONJ
crl-14452	323	12	explicit	explicit	ADJ
crl-14452	323	13	was	be	AUX
crl-14452	323	14	the	the	DET
crl-14452	323	15	user	user	NOUN
crl-14452	323	16	's	's	PART
crl-14452	323	17	question	question	NOUN
crl-14452	323	18	?	?	PUNCT
crl-14452	324	1	(	(	PUNCT
crl-14452	324	2	seven	seven	NUM
crl-14452	324	3	-	-	PUNCT
crl-14452	324	4	point	point	NOUN
crl-14452	324	5	scale	scale	NOUN
crl-14452	324	6	:	:	PUNCT
crl-14452	324	7	very	very	ADV
crl-14452	324	8	explicit	explicit	ADJ
crl-14452	324	9	-	-	PUNCT
crl-14452	324	10	not	not	PART
crl-14452	324	11	at	at	ADV
crl-14452	324	12	all	all	ADV
crl-14452	324	13	explicit	explicit	ADJ
crl-14452	324	14	)	)	PUNCT
crl-14452	324	15	librarian	librarian	ADJ
crl-14452	324	16	judgments	judgment	NOUN
crl-14452	324	17	of	of	ADP
crl-14452	324	18	user	user	NOUN
crl-14452	324	19	participation	participation	NOUN
crl-14452	324	20	(	(	PUNCT
crl-14452	324	21	two	two	NUM
crl-14452	324	22	questions	question	NOUN
crl-14452	324	23	,	,	PUNCT
crl-14452	324	24	loading	load	VERB
crl-14452	324	25	on	on	ADP
crl-14452	324	26	one	one	NUM
crl-14452	324	27	factor	factor	NOUN
crl-14452	324	28	,	,	PUNCT
crl-14452	324	29	a	a	DET
crl-14452	324	30	=	=	NOUN
crl-14452	324	31	.72	.72	NUM
crl-14452	324	32	)	)	PUNCT
crl-14452	324	33	to	to	ADP
crl-14452	324	34	what	what	DET
crl-14452	324	35	extent	extent	NOUN
crl-14452	324	36	did	do	AUX
crl-14452	324	37	the	the	DET
crl-14452	324	38	user	user	NOUN
crl-14452	324	39	provide	provide	VERB
crl-14452	324	40	you	you	PRON
crl-14452	324	41	with	with	ADP
crl-14452	324	42	feedback	feedback	NOUN
crl-14452	324	43	?	?	PUNCT
crl-14452	325	1	(	(	PUNCT
crl-14452	325	2	seven	seven	NUM
crl-14452	325	3	-	-	PUNCT
crl-14452	325	4	point	point	NOUN
crl-14452	325	5	scale	scale	NOUN
crl-14452	325	6	:	:	PUNCT
crl-14452	325	7	very	very	ADV
crl-14452	325	8	great	great	ADJ
crl-14452	325	9	extent	extent	NOUN
crl-14452	325	10	-	-	PUNCT
crl-14452	325	11	very	very	ADV
crl-14452	325	12	little	little	ADJ
crl-14452	325	13	extent	extent	NOUN
crl-14452	325	14	)	)	PUNCT
crl-14452	325	15	194	194	NUM
crl-14452	325	16	college	college	PROPN
crl-14452	325	17	&	&	CCONJ
crl-14452	325	18	research	research	PROPN
crl-14452	325	19	libraries	library	NOUN
crl-14452	325	20	march	march	PROPN
crl-14452	325	21	1989	1989	NUM
crl-14452	325	22	how	how	SCONJ
crl-14452	325	23	active	active	ADJ
crl-14452	325	24	a	a	DET
crl-14452	325	25	role	role	NOUN
crl-14452	325	26	did	do	AUX
crl-14452	325	27	the	the	DET
crl-14452	325	28	user	user	NOUN
crl-14452	325	29	play	play	VERB
crl-14452	325	30	in	in	ADP
crl-14452	325	31	resolving	resolve	VERB
crl-14452	325	32	his	his	PRON
crl-14452	325	33	/	/	SYM
crl-14452	325	34	her	her	PRON
crl-14452	325	35	information	information	NOUN
crl-14452	325	36	need	need	VERB
crl-14452	325	37	?	?	PUNCT
crl-14452	326	1	(	(	PUNCT
crl-14452	326	2	seven	seven	NUM
crl-14452	326	3	-	-	PUNCT
crl-14452	326	4	point	point	NOUN
crl-14452	326	5	scale	scale	NOUN
crl-14452	326	6	:	:	PUNCT
crl-14452	326	7	very	very	ADV
crl-14452	326	8	active	active	ADJ
crl-14452	326	9	-	-	PUNCT
crl-14452	326	10	not	not	PART
crl-14452	326	11	very	very	ADV
crl-14452	326	12	active	active	ADJ
crl-14452	326	13	)	)	PUNCT
crl-14452	326	14	type	type	NOUN
crl-14452	326	15	of	of	ADP
crl-14452	326	16	reference	reference	NOUN
crl-14452	326	17	assistance	assistance	NOUN
crl-14452	326	18	(	(	PUNCT
crl-14452	326	19	one	one	NUM
crl-14452	326	20	question	question	NOUN
crl-14452	326	21	)	)	PUNCT
crl-14452	326	22	how	how	SCONJ
crl-14452	326	23	did	do	AUX
crl-14452	326	24	the	the	DET
crl-14452	326	25	reference	reference	NOUN
crl-14452	326	26	librarian	librarian	NOUN
crl-14452	326	27	assist	assist	VERB
crl-14452	326	28	you	you	PRON
crl-14452	326	29	?	?	PUNCT
crl-14452	327	1	(	(	PUNCT
crl-14452	327	2	the	the	DET
crl-14452	327	3	user	user	NOUN
crl-14452	327	4	selected	select	VERB
crl-14452	327	5	one	one	NUM
crl-14452	327	6	of	of	ADP
crl-14452	327	7	five	five	NUM
crl-14452	327	8	choices	choice	NOUN
crl-14452	327	9	:	:	PUNCT
crl-14452	327	10	(	(	PUNCT
crl-14452	327	11	1	1	X
crl-14452	327	12	)	)	PUNCT
crl-14452	327	13	by	by	ADP
crl-14452	327	14	accompanying	accompany	VERB
crl-14452	327	15	you	you	PRON
crl-14452	327	16	to	to	ADP
crl-14452	327	17	sources	source	NOUN
crl-14452	327	18	to	to	PART
crl-14452	327	19	help	help	VERB
crl-14452	327	20	find	find	VERB
crl-14452	327	21	the	the	DET
crl-14452	327	22	answers	answer	NOUN
crl-14452	327	23	;	;	PUNCT
crl-14452	327	24	(	(	PUNCT
crl-14452	327	25	2	2	X
crl-14452	327	26	)	)	PUNCT
crl-14452	327	27	by	by	ADP
crl-14452	327	28	referring	refer	VERB
crl-14452	327	29	you	you	PRON
crl-14452	327	30	to	to	ADP
crl-14452	327	31	sources	source	NOUN
crl-14452	327	32	to	to	PART
crl-14452	327	33	find	find	VERB
crl-14452	327	34	the	the	DET
crl-14452	327	35	answer	answer	NOUN
crl-14452	327	36	on	on	ADP
crl-14452	327	37	your	your	PRON
crl-14452	327	38	own	own	ADJ
crl-14452	327	39	;	;	PUNCT
crl-14452	327	40	(	(	PUNCT
crl-14452	327	41	3	3	X
crl-14452	327	42	)	)	PUNCT
crl-14452	327	43	by	by	ADP
crl-14452	327	44	accompanying	accompany	VERB
crl-14452	327	45	you	you	PRON
crl-14452	327	46	to	to	ADP
crl-14452	327	47	some	some	DET
crl-14452	327	48	sources	source	NOUN
crl-14452	327	49	and	and	CCONJ
crl-14452	327	50	referring	refer	VERB
crl-14452	327	51	you	you	PRON
crl-14452	327	52	to	to	ADP
crl-14452	327	53	other	other	ADJ
crl-14452	327	54	sources	source	NOUN
crl-14452	327	55	;	;	PUNCT
crl-14452	327	56	(	(	PUNCT
crl-14452	327	57	4	4	X
crl-14452	327	58	)	)	PUNCT
crl-14452	327	59	by	by	ADP
crl-14452	327	60	directly	directly	ADV
crl-14452	327	61	giving	give	VERB
crl-14452	327	62	you	you	PRON
crl-14452	327	63	the	the	DET
crl-14452	327	64	answer	answer	NOUN
crl-14452	327	65	to	to	ADP
crl-14452	327	66	your	your	PRON
crl-14452	327	67	question	question	NOUN
crl-14452	327	68	;	;	PUNCT
crl-14452	327	69	or	or	CCONJ
crl-14452	327	70	(	(	PUNCT
crl-14452	327	71	5	5	X
crl-14452	327	72	)	)	PUNCT
crl-14452	327	73	other	other	ADJ
crl-14452	327	74	(	(	PUNCT
crl-14452	327	75	please	please	INTJ
crl-14452	327	76	explain	explain	VERB
crl-14452	327	77	)	)	PUNCT
crl-14452	327	78	)	)	PUNCT
crl-14452	328	1	note	note	VERB
crl-14452	328	2	:	:	PUNCT
crl-14452	328	3	the	the	DET
crl-14452	328	4	abbreviation	abbreviation	NOUN
crl-14452	328	5	11	11	NUM
crl-14452	328	6	a	a	PRON
crl-14452	328	7	''	''	PUNCT
crl-14452	328	8	refers	refer	VERB
crl-14452	328	9	to	to	PART
crl-14452	328	10	cronbach	cronbach	VERB
crl-14452	328	11	'	'	PUNCT
crl-14452	328	12	s	s	PROPN
crl-14452	328	13	alpha	alpha	NOUN
crl-14452	328	14	,	,	PUNCT
crl-14452	328	15	a	a	DET
crl-14452	328	16	measure	measure	NOUN
crl-14452	328	17	of	of	ADP
crl-14452	328	18	internal	internal	ADJ
crl-14452	328	19	reliability	reliability	NOUN
crl-14452	328	20	for	for	ADP
crl-14452	328	21	the	the	DET
crl-14452	328	22	variable	variable	NOUN
crl-14452	328	23	.	.	PUNCT
crl-14452	329	1	the	the	DET
crl-14452	329	2	library	library	PROPN
crl-14452	329	3	program	program	NOUN
crl-14452	329	4	is	be	AUX
crl-14452	329	5	basically	basically	ADV
crl-14452	329	6	concerned	concern	VERB
crl-14452	329	7	with	with	ADP
crl-14452	329	8	teaching	teaching	NOUN
crl-14452	329	9	and	and	CCONJ
crl-14452	329	10	learning	learning	NOUN
crl-14452	329	11	,	,	PUNCT
crl-14452	329	12	with	with	ADP
crl-14452	329	13	adapting	adapt	VERB
crl-14452	329	14	the	the	DET
crl-14452	329	15	library	library	NOUN
crl-14452	329	16	to	to	ADP
crl-14452	329	17	instructional	instructional	ADJ
crl-14452	329	18	needs	need	NOUN
crl-14452	329	19	,	,	PUNCT
crl-14452	329	20	and	and	CCONJ
crl-14452	329	21	with	with	ADP
crl-14452	329	22	improving	improve	VERB
crl-14452	329	23	student	student	NOUN
crl-14452	329	24	work	work	NOUN
crl-14452	329	25	and	and	CCONJ
crl-14452	329	26	achievement	achievement	NOUN
crl-14452	329	27	.	.	PUNCT
crl-14452	330	1	-frank	-frank	ADJ
crl-14452	330	2	a.	a.	PROPN
crl-14452	330	3	lundy	lundy	PROPN
crl-14452	330	4	,	,	PUNCT
crl-14452	330	5	january	january	PROPN
crl-14452	330	6	1951	1951	NUM
crl-14452	330	7	william	william	PROPN
crl-14452	330	8	miller	miller	PROPN
crl-14452	330	9	,	,	PUNCT
crl-14452	330	10	in	in	ADP
crl-14452	330	11	the	the	DET
crl-14452	330	12	book	book	NOUN
crl-14452	330	13	industry	industry	NOUN
crl-14452	330	14	,	,	PUNCT
crl-14452	330	15	quotes	quote	VERB
crl-14452	330	16	g.	g.	PROPN
crl-14452	330	17	p.	p.	PROPN
crl-14452	330	18	bret	bret	PROPN
crl-14452	330	19	,	,	PUNCT
crl-14452	330	20	jr	jr	PROPN
crl-14452	330	21	.	.	PROPN
crl-14452	330	22	,	,	PUNCT
crl-14452	330	23	president	president	NOUN
crl-14452	330	24	of	of	ADP
crl-14452	330	25	macmillan	macmillan	PROPN
crl-14452	330	26	company	company	NOUN
crl-14452	330	27	,	,	PUNCT
crl-14452	330	28	as	as	ADP
crl-14452	330	29	saying	say	VERB
crl-14452	330	30	in	in	ADP
crl-14452	330	31	march	march	PROPN
crl-14452	330	32	1948	1948	NUM
crl-14452	330	33	that	that	SCONJ
crl-14452	330	34	"	"	PUNCT
crl-14452	330	35	all	all	DET
crl-14452	330	36	(	(	PUNCT
crl-14452	330	37	book	book	NOUN
crl-14452	330	38	)	)	PUNCT
crl-14452	330	39	costs	cost	NOUN
crl-14452	330	40	have	have	AUX
crl-14452	330	41	increased	increase	VERB
crl-14452	330	42	since	since	SCONJ
crl-14452	330	43	1940	1940	NUM
crl-14452	330	44	between	between	ADP
crl-14452	330	45	60	60	NUM
crl-14452	330	46	and	and	CCONJ
crl-14452	330	47	70	70	NUM
crl-14452	330	48	percent	percent	NOUN
crl-14452	330	49	.	.	PUNCT
crl-14452	330	50	''	''	PUNCT
crl-14452	331	1	-elizabeth	-elizabeth	PROPN
crl-14452	331	2	c.	c.	PROPN
crl-14452	331	3	seely	seely	PROPN
crl-14452	331	4	,	,	PUNCT
crl-14452	331	5	october	october	PROPN
crl-14452	331	6	1951	1951	NUM