id	sid	tid	token	lemma	pos
crl-14483	1	1	college	college	NOUN
crl-14483	1	2	and	and	CCONJ
crl-14483	1	3	research	research	NOUN
crl-14483	1	4	libraries	library	NOUN
crl-14483	1	5	the	the	DET
crl-14483	1	6	effectiveness	effectiveness	NOUN
crl-14483	1	7	of	of	ADP
crl-14483	1	8	an	an	DET
crl-14483	1	9	information	information	NOUN
crl-14483	1	10	desk	desk	NOUN
crl-14483	1	11	staffed	staff	VERB
crl-14483	1	12	by	by	ADP
crl-14483	1	13	graduate	graduate	NOUN
crl-14483	1	14	students	student	NOUN
crl-14483	1	15	and	and	CCONJ
crl-14483	1	16	non	non	ADJ
crl-14483	1	17	professionals	professional	NOUN
crl-14483	1	18	beth	beth	PROPN
crl-14483	1	19	s.	s.	PROPN
crl-14483	1	20	woodard	woodard	PROPN
crl-14483	1	21	the	the	DET
crl-14483	1	22	effectiveness	effectiveness	NOUN
crl-14483	1	23	of	of	ADP
crl-14483	1	24	an	an	DET
crl-14483	1	25	information	information	NOUN
crl-14483	1	26	desk	desk	NOUN
crl-14483	1	27	staffed	staff	VERB
crl-14483	1	28	by	by	ADP
crl-14483	1	29	graduate	graduate	NOUN
crl-14483	1	30	students	student	NOUN
crl-14483	1	31	and	and	CCONJ
crl-14483	1	32	nonprofessionals	nonprofessional	NOUN
crl-14483	1	33	in	in	ADP
crl-14483	1	34	an	an	DET
crl-14483	1	35	academic	academic	ADJ
crl-14483	1	36	library	library	NOUN
crl-14483	1	37	was	be	AUX
crl-14483	1	38	tested	test	VERB
crl-14483	1	39	using	use	VERB
crl-14483	1	40	unobtrusive	unobtrusive	ADJ
crl-14483	1	41	methodology	methodology	NOUN
crl-14483	1	42	.	.	PUNCT
crl-14483	2	1	data	datum	NOUN
crl-14483	2	2	on	on	ADP
crl-14483	2	3	164	164	NUM
crl-14483	2	4	transactions	transaction	NOUN
crl-14483	2	5	were	be	AUX
crl-14483	2	6	collected	collect	VERB
crl-14483	2	7	during	during	ADP
crl-14483	2	8	april	april	PROPN
crl-14483	2	9	and	and	CCONJ
crl-14483	2	10	may	may	PROPN
crl-14483	2	11	1987	1987	NUM
crl-14483	2	12	.	.	PUNCT
crl-14483	3	1	while	while	SCONJ
crl-14483	3	2	83.5	83.5	NUM
crl-14483	3	3	percent	percent	NOUN
crl-14483	3	4	of	of	ADP
crl-14483	3	5	the	the	DET
crl-14483	3	6	questions	question	NOUN
crl-14483	3	7	were	be	AUX
crl-14483	3	8	answerable	answerable	ADJ
crl-14483	3	9	with	with	ADP
crl-14483	3	10	available	available	ADJ
crl-14483	3	11	sources	source	NOUN
crl-14483	3	12	,	,	PUNCT
crl-14483	3	13	only	only	ADV
crl-14483	3	14	62.2	62.2	NUM
crl-14483	3	15	percent	percent	NOUN
crl-14483	3	16	of	of	ADP
crl-14483	3	17	these	these	PRON
crl-14483	3	18	were	be	AUX
crl-14483	3	19	correctly	correctly	ADV
crl-14483	3	20	answered	answer	VERB
crl-14483	3	21	.	.	PUNCT
crl-14483	4	1	another	another	DET
crl-14483	4	2	8	8	NUM
crl-14483	4	3	.	.	SYM
crl-14483	4	4	5	5	NUM
crl-14483	4	5	percent	percent	NOUN
crl-14483	4	6	were	be	AUX
crl-14483	4	7	immediately	immediately	ADV
crl-14483	4	8	referred	refer	VERB
crl-14483	4	9	to	to	ADP
crl-14483	4	10	the	the	DET
crl-14483	4	11	reference	reference	NOUN
crl-14483	4	12	desk	desk	NOUN
crl-14483	4	13	.	.	PUNCT
crl-14483	5	1	relationships	relationship	NOUN
crl-14483	5	2	-	-	PUNCT
crl-14483	5	3	weak	weak	ADJ
crl-14483	5	4	,	,	PUNCT
crl-14483	5	5	but	but	CCONJ
crl-14483	5	6	statistically	statistically	ADV
crl-14483	5	7	significant	significant	ADJ
crl-14483	5	8	-	-	PUNCT
crl-14483	5	9	exist	exist	NOUN
crl-14483	5	10	between	between	ADP
crl-14483	5	11	the	the	DET
crl-14483	5	12	level	level	NOUN
crl-14483	5	13	of	of	ADP
crl-14483	5	14	the	the	DET
crl-14483	5	15	staff	staff	NOUN
crl-14483	5	16	member	member	NOUN
crl-14483	5	17	and	and	CCONJ
crl-14483	5	18	both	both	DET
crl-14483	5	19	the	the	DET
crl-14483	5	20	correctness	correctness	NOUN
crl-14483	5	21	of	of	ADP
crl-14483	5	22	answers	answer	NOUN
crl-14483	5	23	and	and	CCONJ
crl-14483	5	24	the	the	DET
crl-14483	5	25	quality	quality	NOUN
crl-14483	5	26	of	of	ADP
crl-14483	5	27	referrals	referral	NOUN
crl-14483	5	28	.	.	PUNCT
crl-14483	6	1	findings	finding	NOUN
crl-14483	6	2	indicate	indicate	VERB
crl-14483	6	3	that	that	SCONJ
crl-14483	6	4	services	service	NOUN
crl-14483	6	5	would	would	AUX
crl-14483	6	6	be	be	AUX
crl-14483	6	7	improved	improve	VERB
crl-14483	6	8	by	by	ADP
crl-14483	6	9	restructuring	restructure	VERB
crl-14483	6	10	staffing	staffing	NOUN
crl-14483	6	11	patterns	pattern	NOUN
crl-14483	6	12	and	and	CCONJ
crl-14483	6	13	strengthening	strengthen	VERB
crl-14483	6	14	training	training	NOUN
crl-14483	6	15	for	for	ADP
crl-14483	6	16	particular	particular	ADJ
crl-14483	6	17	kinds	kind	NOUN
crl-14483	6	18	of	of	ADP
crl-14483	6	19	questions	question	NOUN
crl-14483	6	20	.	.	PUNCT
crl-14483	7	1	ibraries	ibrarie	NOUN
crl-14483	7	2	increasingly	increasingly	ADV
crl-14483	7	3	use	use	VERB
crl-14483	7	4	nonprofessional	nonprofessional	ADJ
crl-14483	7	5	staff	staff	NOUN
crl-14483	7	6	at	at	ADP
crl-14483	7	7	reference	reference	NOUN
crl-14483	7	8	or	or	CCONJ
crl-14483	7	9	information	information	NOUN
crl-14483	7	10	desks	desk	NOUN
crl-14483	7	11	with	with	ADP
crl-14483	7	12	the	the	DET
crl-14483	7	13	idea	idea	NOUN
crl-14483	7	14	that	that	SCONJ
crl-14483	7	15	a	a	DET
crl-14483	7	16	high	high	ADJ
crl-14483	7	17	proportion	proportion	NOUN
crl-14483	7	18	of	of	ADP
crl-14483	7	19	questions	question	NOUN
crl-14483	7	20	do	do	AUX
crl-14483	7	21	not	not	PART
crl-14483	7	22	require	require	VERB
crl-14483	7	23	professional	professional	ADJ
crl-14483	7	24	expertise.1	expertise.1	PROPN
crl-14483	7	25	although	although	SCONJ
crl-14483	7	26	nonprofessionals	nonprofessional	NOUN
crl-14483	7	27	rarely	rarely	ADV
crl-14483	7	28	have	have	VERB
crl-14483	7	29	formal	formal	ADJ
crl-14483	7	30	on	on	ADP
crl-14483	7	31	-	-	PUNCT
crl-14483	7	32	the	the	DET
crl-14483	7	33	-	-	PUNCT
crl-14483	7	34	job	job	NOUN
crl-14483	7	35	training	training	NOUN
crl-14483	7	36	,	,	PUNCT
crl-14483	7	37	their	their	PRON
crl-14483	7	38	performance	performance	NOUN
crl-14483	7	39	in	in	ADP
crl-14483	7	40	answering	answer	VERB
crl-14483	7	41	these	these	DET
crl-14483	7	42	easy	easy	ADJ
crl-14483	7	43	questions	question	NOUN
crl-14483	7	44	is	be	AUX
crl-14483	7	45	rarely	rarely	ADV
crl-14483	7	46	a	a	DET
crl-14483	7	47	focal	focal	ADJ
crl-14483	7	48	point	point	NOUN
crl-14483	7	49	of	of	ADP
crl-14483	7	50	research	research	NOUN
crl-14483	7	51	.	.	PUNCT
crl-14483	8	1	2	2	NUM
crl-14483	8	2	this	this	DET
crl-14483	8	3	study	study	NOUN
crl-14483	8	4	attempts	attempt	VERB
crl-14483	8	5	to	to	PART
crl-14483	8	6	test	test	VERB
crl-14483	8	7	the	the	DET
crl-14483	8	8	theory	theory	NOUN
crl-14483	8	9	that	that	SCONJ
crl-14483	8	10	nonprofessionals	nonprofessional	NOUN
crl-14483	8	11	and	and	CCONJ
crl-14483	8	12	students	student	NOUN
crl-14483	8	13	can	can	AUX
crl-14483	8	14	be	be	AUX
crl-14483	8	15	effective	effective	ADJ
crl-14483	8	16	in	in	ADP
crl-14483	8	17	reference	reference	NOUN
crl-14483	8	18	service	service	NOUN
crl-14483	8	19	and	and	CCONJ
crl-14483	8	20	make	make	VERB
crl-14483	8	21	appropriate	appropriate	ADJ
crl-14483	8	22	referrals	referral	NOUN
crl-14483	8	23	.	.	PUNCT
crl-14483	9	1	it	it	PRON
crl-14483	9	2	is	be	AUX
crl-14483	9	3	hoped	hope	VERB
crl-14483	9	4	that	that	SCONJ
crl-14483	9	5	the	the	DET
crl-14483	9	6	results	result	NOUN
crl-14483	9	7	will	will	AUX
crl-14483	9	8	help	help	VERB
crl-14483	9	9	academic	academic	ADJ
crl-14483	9	10	libraries	library	NOUN
crl-14483	9	11	in	in	ADP
crl-14483	9	12	making	make	VERB
crl-14483	9	13	decisions	decision	NOUN
crl-14483	9	14	about	about	ADP
crl-14483	9	15	establishing	establish	VERB
crl-14483	9	16	and	and	CCONJ
crl-14483	9	17	staffing	staff	VERB
crl-14483	9	18	information	information	NOUN
crl-14483	9	19	desks	desk	NOUN
crl-14483	9	20	for	for	ADP
crl-14483	9	21	answering	answer	VERB
crl-14483	9	22	simple	simple	ADJ
crl-14483	9	23	questions	question	NOUN
crl-14483	9	24	and	and	CCONJ
crl-14483	9	25	screening	screen	VERB
crl-14483	9	26	reference	reference	NOUN
crl-14483	9	27	questions	question	NOUN
crl-14483	9	28	.	.	PUNCT
crl-14483	10	1	additionally	additionally	ADV
crl-14483	10	2	,	,	PUNCT
crl-14483	10	3	the	the	DET
crl-14483	10	4	study	study	NOUN
crl-14483	10	5	presents	present	VERB
crl-14483	10	6	data	datum	NOUN
crl-14483	10	7	on	on	ADP
crl-14483	10	8	current	current	ADJ
crl-14483	10	9	competencies	competency	NOUN
crl-14483	10	10	and	and	CCONJ
crl-14483	10	11	problem	problem	NOUN
crl-14483	10	12	areas	area	NOUN
crl-14483	10	13	to	to	PART
crl-14483	10	14	further	further	ADJ
crl-14483	10	15	exploration	exploration	NOUN
crl-14483	10	16	of	of	ADP
crl-14483	10	17	the	the	DET
crl-14483	10	18	effectiveness	effectiveness	NOUN
crl-14483	10	19	of	of	ADP
crl-14483	10	20	particular	particular	ADJ
crl-14483	10	21	training	training	NOUN
crl-14483	10	22	methods	method	NOUN
crl-14483	10	23	for	for	ADP
crl-14483	10	24	specific	specific	ADJ
crl-14483	10	25	kinds	kind	NOUN
crl-14483	10	26	of	of	ADP
crl-14483	10	27	questions	question	NOUN
crl-14483	10	28	.	.	PUNCT
crl-14483	11	1	background	background	NOUN
crl-14483	11	2	since	since	SCONJ
crl-14483	11	3	1980	1980	NUM
crl-14483	11	4	,	,	PUNCT
crl-14483	11	5	reference	reference	NOUN
crl-14483	11	6	staff	staff	NOUN
crl-14483	11	7	at	at	ADP
crl-14483	11	8	the	the	DET
crl-14483	11	9	university	university	PROPN
crl-14483	11	10	of	of	ADP
crl-14483	11	11	illinois	illinois	PROPN
crl-14483	11	12	in	in	ADP
crl-14483	11	13	urbana	urbana	PROPN
crl-14483	11	14	-	-	PUNCT
crl-14483	11	15	champaign	champaign	PROPN
crl-14483	11	16	have	have	AUX
crl-14483	11	17	administered	administer	VERB
crl-14483	11	18	an	an	DET
crl-14483	11	19	information	information	NOUN
crl-14483	11	20	desk	desk	NOUN
crl-14483	11	21	designed	design	VERB
crl-14483	11	22	to	to	PART
crl-14483	11	23	handle	handle	VERB
crl-14483	11	24	directional	directional	ADJ
crl-14483	11	25	questions	question	NOUN
crl-14483	11	26	;	;	PUNCT
crl-14483	11	27	to	to	PART
crl-14483	11	28	answer	answer	VERB
crl-14483	11	29	some	some	DET
crl-14483	11	30	basic	basic	ADJ
crl-14483	11	31	ready	ready	ADJ
crl-14483	11	32	reference	reference	NOUN
crl-14483	11	33	questions	question	NOUN
crl-14483	11	34	using	use	VERB
crl-14483	11	35	a	a	DET
crl-14483	11	36	small	small	ADJ
crl-14483	11	37	collection	collection	NOUN
crl-14483	11	38	of	of	ADP
crl-14483	11	39	reference	reference	NOUN
crl-14483	11	40	titles	title	NOUN
crl-14483	11	41	;	;	PUNCT
crl-14483	11	42	to	to	PART
crl-14483	11	43	screen	screen	VERB
crl-14483	11	44	incoming	incoming	ADJ
crl-14483	11	45	telephone	telephone	NOUN
crl-14483	11	46	reference	reference	NOUN
crl-14483	11	47	questions	question	NOUN
crl-14483	11	48	;	;	PUNCT
crl-14483	11	49	and	and	CCONJ
crl-14483	11	50	to	to	PART
crl-14483	11	51	instruct	instruct	VERB
crl-14483	11	52	patrons	patron	NOUN
crl-14483	11	53	in	in	ADP
crl-14483	11	54	the	the	DET
crl-14483	11	55	use	use	NOUN
crl-14483	11	56	of	of	ADP
crl-14483	11	57	the	the	DET
crl-14483	11	58	automated	automate	VERB
crl-14483	11	59	circulation	circulation	NOUN
crl-14483	11	60	system	system	NOUN
crl-14483	11	61	,	,	PUNCT
crl-14483	11	62	the	the	DET
crl-14483	11	63	online	online	ADJ
crl-14483	11	64	catalog	catalog	NOUN
crl-14483	11	65	,	,	PUNCT
crl-14483	11	66	and	and	CCONJ
crl-14483	11	67	the	the	DET
crl-14483	11	68	card	card	NOUN
crl-14483	11	69	catalog	catalog	NOUN
crl-14483	11	70	.	.	PUNCT
crl-14483	12	1	staff	staff	NOUN
crl-14483	12	2	members	member	NOUN
crl-14483	12	3	attempt	attempt	VERB
crl-14483	12	4	to	to	PART
crl-14483	12	5	answer	answer	VERB
crl-14483	12	6	most	most	ADJ
crl-14483	12	7	questions	question	NOUN
crl-14483	12	8	,	,	PUNCT
crl-14483	12	9	but	but	CCONJ
crl-14483	12	10	are	be	AUX
crl-14483	12	11	encouraged	encourage	VERB
crl-14483	12	12	torefer	torefer	VERB
crl-14483	12	13	the	the	DET
crl-14483	12	14	question	question	NOUN
crl-14483	12	15	if	if	SCONJ
crl-14483	12	16	the	the	DET
crl-14483	12	17	answer	answer	NOUN
crl-14483	12	18	is	be	AUX
crl-14483	12	19	not	not	PART
crl-14483	12	20	readily	readily	ADV
crl-14483	12	21	obtainable	obtainable	ADJ
crl-14483	12	22	with	with	ADP
crl-14483	12	23	the	the	DET
crl-14483	12	24	materials	material	NOUN
crl-14483	12	25	at	at	ADP
crl-14483	12	26	hand	hand	NOUN
crl-14483	12	27	.	.	PUNCT
crl-14483	13	1	staff	staff	NOUN
crl-14483	13	2	members	member	NOUN
crl-14483	13	3	are	be	AUX
crl-14483	13	4	instructed	instruct	VERB
crl-14483	13	5	never	never	ADV
crl-14483	13	6	to	to	PART
crl-14483	13	7	say	say	VERB
crl-14483	13	8	that	that	SCONJ
crl-14483	13	9	an	an	DET
crl-14483	13	10	item	item	NOUN
crl-14483	13	11	is	be	AUX
crl-14483	13	12	not	not	PART
crl-14483	13	13	owned	own	VERB
crl-14483	13	14	,	,	PUNCT
crl-14483	13	15	but	but	CCONJ
crl-14483	13	16	merely	merely	ADV
crl-14483	13	17	that	that	SCONJ
crl-14483	13	18	they	they	PRON
crl-14483	13	19	can	can	AUX
crl-14483	13	20	not	not	PART
crl-14483	13	21	locate	locate	VERB
crl-14483	13	22	it	it	PRON
crl-14483	13	23	,	,	PUNCT
crl-14483	13	24	and	and	CCONJ
crl-14483	13	25	to	to	PART
crl-14483	13	26	refer	refer	VERB
crl-14483	13	27	the	the	DET
crl-14483	13	28	question	question	NOUN
crl-14483	13	29	to	to	ADP
crl-14483	13	30	a	a	DET
crl-14483	13	31	librarian	librarian	NOUN
crl-14483	13	32	.	.	PUNCT
crl-14483	14	1	at	at	ADP
crl-14483	14	2	first	first	ADV
crl-14483	14	3	the	the	DET
crl-14483	14	4	desk	desk	NOUN
crl-14483	14	5	was	be	AUX
crl-14483	14	6	staffed	staff	VERB
crl-14483	14	7	mainly	mainly	ADV
crl-14483	14	8	by	by	ADP
crl-14483	14	9	volunteers	volunteer	NOUN
crl-14483	14	10	from	from	ADP
crl-14483	14	11	various	various	ADJ
crl-14483	14	12	library	library	NOUN
crl-14483	14	13	departments	department	NOUN
crl-14483	14	14	.	.	PUNCT
crl-14483	15	1	service	service	NOUN
crl-14483	15	2	is	be	AUX
crl-14483	15	3	now	now	ADV
crl-14483	15	4	provided	provide	VERB
crl-14483	15	5	by	by	ADP
crl-14483	15	6	eight	eight	NUM
crl-14483	15	7	graduate	graduate	NOUN
crl-14483	15	8	library	library	NOUN
crl-14483	15	9	school	school	NOUN
crl-14483	15	10	students	student	NOUN
crl-14483	15	11	who	who	PRON
crl-14483	15	12	hold	hold	VERB
crl-14483	15	13	beth	beth	PROPN
crl-14483	15	14	s.	s.	PROPN
crl-14483	15	15	woodard	woodard	PROPN
crl-14483	15	16	is	be	AUX
crl-14483	15	17	central	central	ADJ
crl-14483	15	18	information	information	NOUN
crl-14483	15	19	services	service	NOUN
crl-14483	15	20	librarian	librarian	NOUN
crl-14483	15	21	and	and	CCONJ
crl-14483	15	22	assistant	assistant	ADJ
crl-14483	15	23	professor	professor	NOUN
crl-14483	15	24	of	of	ADP
crl-14483	15	25	library	library	PROPN
crl-14483	15	26	administration	administration	NOUN
crl-14483	15	27	at	at	ADP
crl-14483	15	28	the	the	DET
crl-14483	15	29	university	university	NOUN
crl-14483	15	30	of	of	ADP
crl-14483	15	31	fllinois	fllinois	NOUN
crl-14483	15	32	,	,	PUNCT
crl-14483	15	33	urbana	urbana	PROPN
crl-14483	15	34	,	,	PUNCT
crl-14483	15	35	fllinois	fllinois	NOUN
crl-14483	15	36	.	.	PUNCT
crl-14483	16	1	455	455	NUM
crl-14483	16	2	456	456	NUM
crl-14483	16	3	college	college	PROPN
crl-14483	16	4	&	&	CCONJ
crl-14483	16	5	research	research	PROPN
crl-14483	16	6	libraries	library	NOUN
crl-14483	16	7	quarter	quarter	NOUN
crl-14483	16	8	-	-	PUNCT
crl-14483	16	9	time	time	NOUN
crl-14483	16	10	assistantships	assistantship	NOUN
crl-14483	16	11	in	in	ADP
crl-14483	16	12	the	the	DET
crl-14483	16	13	library	library	NOUN
crl-14483	16	14	,	,	PUNCT
crl-14483	16	15	seven	seven	NUM
crl-14483	16	16	to	to	PART
crl-14483	16	17	eight	eight	NUM
crl-14483	16	18	student	student	NOUN
crl-14483	16	19	assistants	assistant	NOUN
crl-14483	16	20	(	(	PUNCT
crl-14483	16	21	most	most	ADJ
crl-14483	16	22	of	of	ADP
crl-14483	16	23	whom	whom	PRON
crl-14483	16	24	are	be	AUX
crl-14483	16	25	also	also	ADV
crl-14483	16	26	library	library	ADJ
crl-14483	16	27	school	school	NOUN
crl-14483	16	28	students	student	NOUN
crl-14483	16	29	)	)	PUNCT
crl-14483	16	30	and	and	CCONJ
crl-14483	16	31	two	two	NUM
crl-14483	16	32	library	library	NOUN
crl-14483	16	33	technical	technical	ADJ
crl-14483	16	34	assistants	assistant	NOUN
crl-14483	16	35	who	who	PRON
crl-14483	16	36	spend	spend	VERB
crl-14483	16	37	about	about	ADV
crl-14483	16	38	one	one	NUM
crl-14483	16	39	-	-	PUNCT
crl-14483	16	40	quarter	quarter	NOUN
crl-14483	16	41	to	to	ADP
crl-14483	16	42	three	three	NUM
crl-14483	16	43	-	-	PUNCT
crl-14483	16	44	eighths	eighth	NOUN
crl-14483	16	45	of	of	ADP
crl-14483	16	46	their	their	PRON
crl-14483	16	47	time	time	NOUN
crl-14483	16	48	at	at	ADP
crl-14483	16	49	the	the	DET
crl-14483	16	50	information	information	NOUN
crl-14483	16	51	desk	desk	NOUN
crl-14483	16	52	.	.	PUNCT
crl-14483	17	1	the	the	DET
crl-14483	17	2	reference	reference	NOUN
crl-14483	17	3	staff	staff	NOUN
crl-14483	17	4	and	and	CCONJ
crl-14483	17	5	others	other	NOUN
crl-14483	17	6	in	in	ADP
crl-14483	17	7	the	the	DET
crl-14483	17	8	university	university	NOUN
crl-14483	17	9	library	library	NOUN
crl-14483	17	10	believe	believe	VERB
crl-14483	17	11	that	that	SCONJ
crl-14483	17	12	the	the	DET
crl-14483	17	13	information	information	NOUN
crl-14483	17	14	desk	desk	NOUN
crl-14483	17	15	has	have	AUX
crl-14483	17	16	been	be	AUX
crl-14483	17	17	successful	successful	ADJ
crl-14483	17	18	.	.	PUNCT
crl-14483	18	1	a	a	DET
crl-14483	18	2	great	great	ADJ
crl-14483	18	3	deal	deal	NOUN
crl-14483	18	4	of	of	ADP
crl-14483	18	5	time	time	NOUN
crl-14483	18	6	and	and	CCONJ
crl-14483	18	7	effort	effort	NOUN
crl-14483	18	8	is	be	AUX
crl-14483	18	9	devoted	devote	VERB
crl-14483	18	10	each	each	DET
crl-14483	18	11	year	year	NOUN
crl-14483	18	12	to	to	ADP
crl-14483	18	13	the	the	DET
crl-14483	18	14	planning	planning	NOUN
crl-14483	18	15	and	and	CCONJ
crl-14483	18	16	coordination	coordination	NOUN
crl-14483	18	17	of	of	ADP
crl-14483	18	18	orientation	orientation	NOUN
crl-14483	18	19	sessions	session	NOUN
crl-14483	18	20	and	and	CCONJ
crl-14483	18	21	weekly	weekly	ADJ
crl-14483	18	22	training	training	NOUN
crl-14483	18	23	meetings	meeting	NOUN
crl-14483	18	24	for	for	ADP
crl-14483	18	25	the	the	DET
crl-14483	18	26	staff	staff	NOUN
crl-14483	18	27	.	.	PUNCT
crl-14483	19	1	3	3	NUM
crl-14483	19	2	most	most	ADJ
crl-14483	19	3	graduate	graduate	ADJ
crl-14483	19	4	students	student	NOUN
crl-14483	19	5	responding	respond	VERB
crl-14483	19	6	to	to	ADP
crl-14483	19	7	an	an	DET
crl-14483	19	8	evaluation	evaluation	NOUN
crl-14483	19	9	form	form	NOUN
crl-14483	19	10	each	each	DET
crl-14483	19	11	spring	spring	NOUN
crl-14483	19	12	report	report	NOUN
crl-14483	19	13	a	a	DET
crl-14483	19	14	positive	positive	ADJ
crl-14483	19	15	learning	learning	NOUN
crl-14483	19	16	experience	experience	NOUN
crl-14483	19	17	.	.	PUNCT
crl-14483	20	1	use	use	VERB
crl-14483	20	2	statistics	statistic	NOUN
crl-14483	20	3	for	for	ADP
crl-14483	20	4	the	the	DET
crl-14483	20	5	information	information	NOUN
crl-14483	20	6	desk	desk	NOUN
crl-14483	20	7	emphasize	emphasize	VERB
crl-14483	20	8	the	the	DET
crl-14483	20	9	number	number	NOUN
crl-14483	20	10	of	of	ADP
crl-14483	20	11	directional	directional	ADJ
crl-14483	20	12	questions	question	NOUN
crl-14483	20	13	that	that	PRON
crl-14483	20	14	no	no	ADV
crl-14483	20	15	longer	long	ADV
crl-14483	20	16	have	have	VERB
crl-14483	20	17	to	to	PART
crl-14483	20	18	be	be	AUX
crl-14483	20	19	handled	handle	VERB
crl-14483	20	20	by	by	ADP
crl-14483	20	21	professionals	professional	NOUN
crl-14483	20	22	.	.	PUNCT
crl-14483	21	1	the	the	DET
crl-14483	21	2	proportion	proportion	NOUN
crl-14483	21	3	of	of	ADP
crl-14483	21	4	questions	question	NOUN
crl-14483	21	5	referred	refer	VERB
crl-14483	21	6	to	to	ADP
crl-14483	21	7	the	the	DET
crl-14483	21	8	reference	reference	NOUN
crl-14483	21	9	desk	desk	NOUN
crl-14483	21	10	averages	average	NOUN
crl-14483	21	11	around	around	ADP
crl-14483	21	12	9	9	NUM
crl-14483	21	13	percent	percent	NOUN
crl-14483	21	14	.	.	PUNCT
crl-14483	22	1	this	this	PRON
crl-14483	22	2	is	be	AUX
crl-14483	22	3	less	less	ADJ
crl-14483	22	4	than	than	ADP
crl-14483	22	5	the	the	DET
crl-14483	22	6	14	14	NUM
crl-14483	22	7	percent	percent	NOUN
crl-14483	22	8	cited	cite	VERB
crl-14483	22	9	by	by	ADP
crl-14483	22	10	beth	beth	PROPN
crl-14483	22	11	j.	j.	PROPN
crl-14483	22	12	shapiro	shapiro	PROPN
crl-14483	22	13	as	as	ADP
crl-14483	22	14	a	a	DET
crl-14483	22	15	significant	significant	ADJ
crl-14483	22	16	achievement	achievement	NOUN
crl-14483	22	17	in	in	ADP
crl-14483	22	18	her	her	PRON
crl-14483	22	19	study	study	NOUN
crl-14483	22	20	.	.	PUNCT
crl-14483	23	1	4	4	NUM
crl-14483	23	2	like	like	ADP
crl-14483	23	3	shapiro	shapiro	NOUN
crl-14483	23	4	,	,	PUNCT
crl-14483	23	5	the	the	DET
crl-14483	23	6	reference	reference	NOUN
crl-14483	23	7	staff	staff	NOUN
crl-14483	23	8	felt	feel	VERB
crl-14483	23	9	that	that	SCONJ
crl-14483	23	10	nonprofessionals	nonprofessional	NOUN
crl-14483	23	11	''	''	PUNCT
crl-14483	23	12	are	be	AUX
crl-14483	23	13	able	able	ADJ
crl-14483	23	14	to	to	PART
crl-14483	23	15	provide	provide	VERB
crl-14483	23	16	adequate	adequate	ADJ
crl-14483	23	17	assistance	assistance	NOUN
crl-14483	23	18	.	.	PUNCT
crl-14483	23	19	"	"	PUNCT
crl-14483	24	1	5	5	NUM
crl-14483	24	2	these	these	DET
crl-14483	24	3	positive	positive	ADJ
crl-14483	24	4	indicators	indicator	NOUN
crl-14483	24	5	do	do	AUX
crl-14483	24	6	not	not	PART
crl-14483	24	7	eliminate	eliminate	VERB
crl-14483	24	8	the	the	DET
crl-14483	24	9	need	need	NOUN
crl-14483	24	10	for	for	ADP
crl-14483	24	11	a	a	DET
crl-14483	24	12	more	more	ADV
crl-14483	24	13	formal	formal	ADJ
crl-14483	24	14	evaluation	evaluation	NOUN
crl-14483	24	15	of	of	ADP
crl-14483	24	16	the	the	DET
crl-14483	24	17	service	service	NOUN
crl-14483	24	18	.	.	PUNCT
crl-14483	25	1	first	first	ADV
crl-14483	25	2	,	,	PUNCT
crl-14483	25	3	the	the	DET
crl-14483	25	4	general	general	ADJ
crl-14483	25	5	assumption	assumption	NOUN
crl-14483	25	6	of	of	ADP
crl-14483	25	7	success	success	NOUN
crl-14483	25	8	needs	need	VERB
crl-14483	25	9	to	to	PART
crl-14483	25	10	be	be	AUX
crl-14483	25	11	tested	test	VERB
crl-14483	25	12	quantitatively	quantitatively	ADV
crl-14483	25	13	.	.	PUNCT
crl-14483	26	1	are	be	AUX
crl-14483	26	2	correct	correct	ADJ
crl-14483	26	3	answers	answer	NOUN
crl-14483	26	4	being	be	AUX
crl-14483	26	5	supplied	supply	VERB
crl-14483	26	6	?	?	PUNCT
crl-14483	27	1	are	be	AUX
crl-14483	27	2	appropriate	appropriate	ADJ
crl-14483	27	3	referrals	referral	NOUN
crl-14483	27	4	being	be	AUX
crl-14483	27	5	made	make	VERB
crl-14483	27	6	?	?	PUNCT
crl-14483	28	1	are	be	AUX
crl-14483	28	2	nonprofessionals	nonprofessional	NOUN
crl-14483	28	3	attempting	attempt	VERB
crl-14483	28	4	to	to	PART
crl-14483	28	5	do	do	VERB
crl-14483	28	6	too	too	ADV
crl-14483	28	7	much	much	ADV
crl-14483	28	8	and	and	CCONJ
crl-14483	28	9	giving	give	VERB
crl-14483	28	10	misleading	mislead	VERB
crl-14483	28	11	information	information	NOUN
crl-14483	28	12	?	?	PUNCT
crl-14483	29	1	is	be	AUX
crl-14483	29	2	the	the	DET
crl-14483	29	3	scope	scope	NOUN
crl-14483	29	4	of	of	ADP
crl-14483	29	5	the	the	DET
crl-14483	29	6	information	information	NOUN
crl-14483	29	7	desk	desk	NOUN
crl-14483	29	8	too	too	ADV
crl-14483	29	9	broad	broad	ADJ
crl-14483	29	10	?	?	PUNCT
crl-14483	30	1	is	be	AUX
crl-14483	30	2	its	its	PRON
crl-14483	30	3	function	function	NOUN
crl-14483	30	4	appropriately	appropriately	ADV
crl-14483	30	5	defined	define	VERB
crl-14483	30	6	?	?	PUNCT
crl-14483	31	1	charles	charles	PROPN
crl-14483	31	2	mcclure	mcclure	PROPN
crl-14483	31	3	and	and	CCONJ
crl-14483	31	4	peter	peter	PROPN
crl-14483	31	5	hernon	hernon	PROPN
crl-14483	31	6	stress	stress	VERB
crl-14483	31	7	that	that	SCONJ
crl-14483	31	8	''	''	PUNCT
crl-14483	31	9	perceptions	perception	NOUN
crl-14483	31	10	and	and	CCONJ
crl-14483	31	11	assumptions	assumption	NOUN
crl-14483	31	12	about	about	ADP
crl-14483	31	13	what	what	PRON
crl-14483	31	14	is	be	AUX
crl-14483	31	15	thought	think	VERB
crl-14483	31	16	to	to	PART
crl-14483	31	17	be	be	AUX
crl-14483	31	18	occurring	occur	VERB
crl-14483	31	19	in	in	ADP
crl-14483	31	20	the	the	DET
crl-14483	31	21	provision	provision	NOUN
crl-14483	31	22	of	of	ADP
crl-14483	31	23	library	library	ADJ
crl-14483	31	24	services	service	NOUN
crl-14483	31	25	should	should	AUX
crl-14483	31	26	be	be	AUX
crl-14483	31	27	validated	validate	VERB
crl-14483	31	28	by	by	ADP
crl-14483	31	29	programs	program	NOUN
crl-14483	31	30	of	of	ADP
crl-14483	31	31	ongoing	ongoing	ADJ
crl-14483	31	32	evaluation	evaluation	NOUN
crl-14483	31	33	research	research	NOUN
crl-14483	31	34	.	.	PUNCT
crl-14483	31	35	"	"	PUNCT
crl-14483	32	1	6	6	NUM
crl-14483	32	2	the	the	DET
crl-14483	32	3	effectiveness	effectiveness	NOUN
crl-14483	32	4	of	of	ADP
crl-14483	32	5	the	the	DET
crl-14483	32	6	training	training	NOUN
crl-14483	32	7	program	program	NOUN
crl-14483	32	8	also	also	ADV
crl-14483	32	9	needs	need	VERB
crl-14483	32	10	examination	examination	NOUN
crl-14483	32	11	.	.	PUNCT
crl-14483	33	1	does	do	AUX
crl-14483	33	2	the	the	DET
crl-14483	33	3	program	program	NOUN
crl-14483	33	4	need	need	VERB
crl-14483	33	5	general	general	ADJ
crl-14483	33	6	improvement	improvement	NOUN
crl-14483	33	7	or	or	CCONJ
crl-14483	33	8	are	be	AUX
crl-14483	33	9	there	there	PRON
crl-14483	33	10	only	only	ADV
crl-14483	33	11	a	a	DET
crl-14483	33	12	few	few	ADJ
crl-14483	33	13	specific	specific	ADJ
crl-14483	33	14	areas	area	NOUN
crl-14483	33	15	that	that	PRON
crl-14483	33	16	need	need	VERB
crl-14483	33	17	improvement	improvement	NOUN
crl-14483	33	18	?	?	PUNCT
crl-14483	34	1	can	can	AUX
crl-14483	34	2	the	the	DET
crl-14483	34	3	same	same	ADJ
crl-14483	34	4	level	level	NOUN
crl-14483	34	5	of	of	ADP
crl-14483	34	6	competency	competency	NOUN
crl-14483	34	7	be	be	AUX
crl-14483	34	8	achieved	achieve	VERB
crl-14483	34	9	with	with	ADP
crl-14483	34	10	a	a	DET
crl-14483	34	11	smaller	small	ADJ
crl-14483	34	12	investment	investment	NOUN
crl-14483	34	13	of	of	ADP
crl-14483	34	14	time	time	NOUN
crl-14483	34	15	and	and	CCONJ
crl-14483	34	16	energy	energy	NOUN
crl-14483	34	17	?	?	PUNCT
crl-14483	35	1	how	how	SCONJ
crl-14483	35	2	can	can	AUX
crl-14483	35	3	we	we	PRON
crl-14483	35	4	measure	measure	VERB
crl-14483	35	5	improvement	improvement	NOUN
crl-14483	35	6	in	in	ADP
crl-14483	35	7	training	training	NOUN
crl-14483	35	8	when	when	SCONJ
crl-14483	35	9	all	all	PRON
crl-14483	35	10	we	we	PRON
crl-14483	35	11	have	have	VERB
crl-14483	35	12	to	to	PART
crl-14483	35	13	go	go	VERB
crl-14483	35	14	on	on	ADP
crl-14483	35	15	are	be	AUX
crl-14483	35	16	our	our	PRON
crl-14483	35	17	qualitative	qualitative	ADJ
crl-14483	35	18	perceptions	perception	NOUN
crl-14483	35	19	about	about	ADP
crl-14483	35	20	the	the	DET
crl-14483	35	21	program	program	NOUN
crl-14483	35	22	?	?	PUNCT
crl-14483	36	1	mcclure	mcclure	PROPN
crl-14483	36	2	and	and	CCONJ
crl-14483	36	3	hernon	hernon	PROPN
crl-14483	36	4	stress	stress	NOUN
crl-14483	36	5	that	that	SCONJ
crl-14483	36	6	"	"	PUNCT
crl-14483	36	7	without	without	ADP
crl-14483	36	8	empirical	empirical	ADJ
crl-14483	36	9	evidence	evidence	NOUN
crl-14483	36	10	-	-	PUNCT
crl-14483	36	11	evaluation	evaluation	NOUN
crl-14483	36	12	-	-	PUNCT
crl-14483	36	13	describing	describe	VERB
crl-14483	36	14	the	the	DET
crl-14483	36	15	july	july	PROPN
crl-14483	36	16	1989	1989	NUM
crl-14483	36	17	level	level	NOUN
crl-14483	36	18	of	of	ADP
crl-14483	36	19	quality	quality	NOUN
crl-14483	36	20	provided	provide	VERB
crl-14483	36	21	,	,	PUNCT
crl-14483	36	22	it	it	PRON
crl-14483	36	23	is	be	AUX
crl-14483	36	24	difficult	difficult	ADJ
crl-14483	36	25	to	to	PART
crl-14483	36	26	develop	develop	VERB
crl-14483	36	27	effective	effective	ADJ
crl-14483	36	28	and	and	CCONJ
crl-14483	36	29	meaningful	meaningful	ADJ
crl-14483	36	30	managerial	managerial	ADJ
crl-14483	36	31	strategies	strategy	NOUN
crl-14483	36	32	to	to	PART
crl-14483	36	33	improve	improve	VERB
crl-14483	36	34	reference	reference	NOUN
crl-14483	36	35	services	service	NOUN
crl-14483	36	36	.	.	PUNCT
crl-14483	37	1	"7	"7	ADJ
crl-14483	37	2	purposeofthestudy	purposeofthestudy	NOUN
crl-14483	37	3	in	in	ADP
crl-14483	37	4	an	an	DET
crl-14483	37	5	effort	effort	NOUN
crl-14483	37	6	to	to	PART
crl-14483	37	7	gain	gain	VERB
crl-14483	37	8	some	some	DET
crl-14483	37	9	reliable	reliable	ADJ
crl-14483	37	10	information	information	NOUN
crl-14483	37	11	about	about	ADP
crl-14483	37	12	the	the	DET
crl-14483	37	13	effectiveness	effectiveness	NOUN
crl-14483	37	14	of	of	ADP
crl-14483	37	15	service	service	NOUN
crl-14483	37	16	provided	provide	VERB
crl-14483	37	17	at	at	ADP
crl-14483	37	18	the	the	DET
crl-14483	37	19	information	information	NOUN
crl-14483	37	20	desk	desk	NOUN
crl-14483	37	21	,	,	PUNCT
crl-14483	37	22	a	a	DET
crl-14483	37	23	study	study	NOUN
crl-14483	37	24	was	be	AUX
crl-14483	37	25	conducted	conduct	VERB
crl-14483	37	26	.	.	PUNCT
crl-14483	38	1	information	information	NOUN
crl-14483	38	2	was	be	AUX
crl-14483	38	3	collected	collect	VERB
crl-14483	38	4	on	on	ADP
crl-14483	38	5	correctness	correctness	NOUN
crl-14483	38	6	of	of	ADP
crl-14483	38	7	answers	answer	NOUN
crl-14483	38	8	given	give	VERB
crl-14483	38	9	,	,	PUNCT
crl-14483	38	10	levels	level	NOUN
crl-14483	38	11	of	of	ADP
crl-14483	38	12	patrons	patron	NOUN
crl-14483	38	13	,	,	PUNCT
crl-14483	38	14	types	type	NOUN
crl-14483	38	15	of	of	ADP
crl-14483	38	16	questions	question	NOUN
crl-14483	38	17	,	,	PUNCT
crl-14483	38	18	times	time	NOUN
crl-14483	38	19	when	when	SCONJ
crl-14483	38	20	reference	reference	NOUN
crl-14483	38	21	librarians	librarian	NOUN
crl-14483	38	22	staff	staff	VERB
crl-14483	38	23	the	the	DET
crl-14483	38	24	reference	reference	NOUN
crl-14483	38	25	desk	desk	NOUN
crl-14483	38	26	and	and	CCONJ
crl-14483	38	27	two	two	NUM
crl-14483	38	28	people	people	NOUN
crl-14483	38	29	staff	staff	VERB
crl-14483	38	30	the	the	DET
crl-14483	38	31	information	information	NOUN
crl-14483	38	32	desk	desk	NOUN
crl-14483	38	33	,	,	PUNCT
crl-14483	38	34	the	the	DET
crl-14483	38	35	level	level	NOUN
crl-14483	38	36	of	of	ADP
crl-14483	38	37	the	the	DET
crl-14483	38	38	staff	staff	NOUN
crl-14483	38	39	member	member	NOUN
crl-14483	38	40	,	,	PUNCT
crl-14483	38	41	sources	source	NOUN
crl-14483	38	42	used	use	VERB
crl-14483	38	43	to	to	PART
crl-14483	38	44	answer	answer	VERB
crl-14483	38	45	questions	question	NOUN
crl-14483	38	46	,	,	PUNCT
crl-14483	38	47	appropriateness	appropriateness	NOUN
crl-14483	38	48	of	of	ADP
crl-14483	38	49	referrals	referral	NOUN
crl-14483	38	50	,	,	PUNCT
crl-14483	38	51	and	and	CCONJ
crl-14483	38	52	patrons	patron	NOUN
crl-14483	38	53	perceptions	perception	NOUN
crl-14483	38	54	.	.	PUNCT
crl-14483	39	1	''	''	PUNCT
crl-14483	39	2	while	while	SCONJ
crl-14483	39	3	there	there	PRON
crl-14483	39	4	are	be	VERB
crl-14483	39	5	many	many	ADJ
crl-14483	39	6	ways	way	NOUN
crl-14483	39	7	to	to	PART
crl-14483	39	8	assess	assess	VERB
crl-14483	39	9	reference	reference	NOUN
crl-14483	39	10	services	service	NOUN
crl-14483	39	11	,	,	PUNCT
crl-14483	39	12	'	'	PUNCT
crl-14483	39	13	true	true	ADJ
crl-14483	39	14	evaluation	evaluation	NOUN
crl-14483	39	15	deals	deal	NOUN
crl-14483	39	16	with	with	ADP
crl-14483	39	17	the	the	DET
crl-14483	39	18	results	result	NOUN
crl-14483	39	19	or	or	CCONJ
crl-14483	39	20	outputs	output	NOUN
crl-14483	39	21	of	of	ADP
crl-14483	39	22	an	an	DET
crl-14483	39	23	activity	activity	NOUN
crl-14483	39	24	or	or	CCONJ
crl-14483	39	25	program	program	NOUN
crl-14483	39	26	.	.	PUNCT
crl-14483	39	27	'	'	PUNCT
crl-14483	39	28	''	''	PUNCT
crl-14483	39	29	methodology	methodology	NOUN
crl-14483	39	30	rationale	rationale	NOUN
crl-14483	39	31	for	for	ADP
crl-14483	39	32	the	the	DET
crl-14483	39	33	data	data	NOUN
crl-14483	39	34	collection	collection	NOUN
crl-14483	39	35	method	method	NOUN
crl-14483	39	36	while	while	SCONJ
crl-14483	39	37	there	there	PRON
crl-14483	39	38	are	be	VERB
crl-14483	39	39	many	many	ADJ
crl-14483	39	40	ways	way	NOUN
crl-14483	39	41	to	to	PART
crl-14483	39	42	assess	assess	VERB
crl-14483	39	43	reference	reference	NOUN
crl-14483	39	44	services	service	NOUN
crl-14483	39	45	,	,	PUNCT
crl-14483	39	46	8	8	NUM
crl-14483	39	47	"	"	PUNCT
crl-14483	39	48	true	true	ADJ
crl-14483	39	49	evaluation	evaluation	NOUN
crl-14483	39	50	deals	deal	NOUN
crl-14483	39	51	with	with	ADP
crl-14483	39	52	the	the	DET
crl-14483	39	53	results	result	NOUN
crl-14483	39	54	or	or	CCONJ
crl-14483	39	55	outputs	output	NOUN
crl-14483	39	56	of	of	ADP
crl-14483	39	57	an	an	DET
crl-14483	39	58	activity	activity	NOUN
crl-14483	39	59	or	or	CCONJ
crl-14483	39	60	program	program	NOUN
crl-14483	39	61	.	.	PUNCT
crl-14483	40	1	applied	apply	VERB
crl-14483	40	2	to	to	ADP
crl-14483	40	3	libraries	library	NOUN
crl-14483	40	4	,	,	PUNCT
crl-14483	40	5	this	this	PRON
crl-14483	40	6	means	mean	VERB
crl-14483	40	7	that	that	SCONJ
crl-14483	40	8	evaluation	evaluation	NOUN
crl-14483	40	9	must	must	AUX
crl-14483	40	10	deal	deal	VERB
crl-14483	40	11	with	with	ADP
crl-14483	40	12	the	the	DET
crl-14483	40	13	services	service	NOUN
crl-14483	40	14	users	user	NOUN
crl-14483	40	15	receive	receive	VERB
crl-14483	40	16	.	.	PUNCT
crl-14483	40	17	"	"	PUNCT
crl-14483	41	1	9	9	NUM
crl-14483	41	2	inputs	input	NOUN
crl-14483	41	3	(	(	PUNCT
crl-14483	41	4	i.e.	i.e.	X
crl-14483	41	5	,	,	PUNCT
crl-14483	41	6	employee	employee	NOUN
crl-14483	41	7	selection	selection	NOUN
crl-14483	41	8	,	,	PUNCT
crl-14483	41	9	education	education	NOUN
crl-14483	41	10	,	,	PUNCT
crl-14483	41	11	orientation	orientation	NOUN
crl-14483	41	12	,	,	PUNCT
crl-14483	41	13	and	and	CCONJ
crl-14483	41	14	training	training	NOUN
crl-14483	41	15	,	,	PUNCT
crl-14483	41	16	and	and	CCONJ
crl-14483	41	17	job	job	NOUN
crl-14483	41	18	aids	aid	NOUN
crl-14483	41	19	,	,	PUNCT
crl-14483	41	20	tools	tool	NOUN
crl-14483	41	21	,	,	PUNCT
crl-14483	41	22	and	and	CCONJ
crl-14483	41	23	equipment	equipment	NOUN
crl-14483	41	24	)	)	PUNCT
crl-14483	41	25	can	can	AUX
crl-14483	41	26	not	not	PART
crl-14483	41	27	be	be	AUX
crl-14483	41	28	dramatically	dramatically	ADV
crl-14483	41	29	improved	improve	VERB
crl-14483	41	30	without	without	ADP
crl-14483	41	31	careful	careful	ADJ
crl-14483	41	32	analysis	analysis	NOUN
crl-14483	41	33	or	or	CCONJ
crl-14483	41	34	without	without	ADP
crl-14483	41	35	knowledge	knowledge	NOUN
crl-14483	41	36	of	of	ADP
crl-14483	41	37	the	the	DET
crl-14483	41	38	present	present	ADJ
crl-14483	41	39	effectiveness	effectiveness	NOUN
crl-14483	41	40	of	of	ADP
crl-14483	41	41	outputs	output	NOUN
crl-14483	41	42	.	.	PUNCT
crl-14483	42	1	because	because	SCONJ
crl-14483	42	2	actual	actual	ADJ
crl-14483	42	3	on	on	ADP
crl-14483	42	4	-	-	PUNCT
crl-14483	42	5	the	the	DET
crl-14483	42	6	-	-	PUNCT
crl-14483	42	7	job	job	NOUN
crl-14483	42	8	performance	performance	NOUN
crl-14483	42	9	,	,	PUNCT
crl-14483	42	10	not	not	PART
crl-14483	42	11	the	the	DET
crl-14483	42	12	potential	potential	NOUN
crl-14483	42	13	for	for	ADP
crl-14483	42	14	service	service	NOUN
crl-14483	42	15	,	,	PUNCT
crl-14483	42	16	determines	determine	VERB
crl-14483	42	17	how	how	SCONJ
crl-14483	42	18	effectively	effectively	ADV
crl-14483	42	19	the	the	DET
crl-14483	42	20	information	information	NOUN
crl-14483	42	21	desk	desk	NOUN
crl-14483	42	22	performs	perform	VERB
crl-14483	42	23	its	its	PRON
crl-14483	42	24	routine	routine	ADJ
crl-14483	42	25	functions	function	NOUN
crl-14483	42	26	,	,	PUNCT
crl-14483	42	27	the	the	DET
crl-14483	42	28	methodology	methodology	NOUN
crl-14483	42	29	had	have	VERB
crl-14483	42	30	to	to	PART
crl-14483	42	31	be	be	AUX
crl-14483	42	32	conducted	conduct	VERB
crl-14483	42	33	in	in	ADP
crl-14483	42	34	an	an	DET
crl-14483	42	35	environment	environment	NOUN
crl-14483	42	36	as	as	ADV
crl-14483	42	37	close	close	ADV
crl-14483	42	38	to	to	ADP
crl-14483	42	39	the	the	DET
crl-14483	42	40	actual	actual	ADJ
crl-14483	42	41	as	as	ADP
crl-14483	42	42	possible	possible	ADJ
crl-14483	42	43	.	.	PUNCT
crl-14483	43	1	job	job	NOUN
crl-14483	43	2	performance	performance	NOUN
crl-14483	43	3	may	may	AUX
crl-14483	43	4	be	be	AUX
crl-14483	43	5	evaluated	evaluate	VERB
crl-14483	43	6	through	through	ADP
crl-14483	43	7	obtrusive	obtrusive	ADJ
crl-14483	43	8	methods	method	NOUN
crl-14483	43	9	such	such	ADJ
crl-14483	43	10	as	as	ADP
crl-14483	43	11	observer	observer	NOUN
crl-14483	43	12	diaries	diary	NOUN
crl-14483	43	13	,	,	PUNCT
crl-14483	43	14	self	self	NOUN
crl-14483	43	15	-	-	PUNCT
crl-14483	43	16	diaries	diary	NOUN
crl-14483	43	17	,	,	PUNCT
crl-14483	43	18	interviews	interview	NOUN
crl-14483	43	19	,	,	PUNCT
crl-14483	43	20	questionnaires	questionnaire	NOUN
crl-14483	43	21	,	,	PUNCT
crl-14483	43	22	the	the	DET
crl-14483	43	23	critical	critical	ADJ
crl-14483	43	24	incident	incident	NOUN
crl-14483	43	25	method	method	NOUN
crl-14483	43	26	,	,	PUNCT
crl-14483	43	27	pa	pa	PROPN
crl-14483	43	28	.	.	PROPN
crl-14483	43	29	tron	tron	PROPN
crl-14483	43	30	satisfaction	satisfaction	NOUN
crl-14483	43	31	questionnaires	questionnaire	NOUN
crl-14483	43	32	,	,	PUNCT
crl-14483	43	33	or	or	CCONJ
crl-14483	43	34	correct	correct	VERB
crl-14483	43	35	the	the	DET
crl-14483	43	36	effectiveness	effectiveness	NOUN
crl-14483	43	37	of	of	ADP
crl-14483	43	38	an	an	DET
crl-14483	43	39	information	information	NOUN
crl-14483	43	40	desk	desk	NOUN
crl-14483	43	41	457	457	NUM
crl-14483	43	42	fill	fill	NOUN
crl-14483	43	43	-	-	PUNCT
crl-14483	43	44	rate	rate	NOUN
crl-14483	43	45	estimates	estimate	NOUN
crl-14483	43	46	by	by	ADP
crl-14483	43	47	library	library	ADJ
crl-14483	43	48	staff	staff	NOUN
crl-14483	43	49	.	.	PUNCT
crl-14483	44	1	10	10	NUM
crl-14483	44	2	'	'	PART
crl-14483	44	3	11	11	NUM
crl-14483	44	4	these	these	DET
crl-14483	44	5	methods	method	NOUN
crl-14483	44	6	do	do	AUX
crl-14483	44	7	not	not	PART
crl-14483	44	8	consider	consider	VERB
crl-14483	44	9	how	how	SCONJ
crl-14483	44	10	the	the	DET
crl-14483	44	11	evaluation	evaluation	NOUN
crl-14483	44	12	itself	itself	PRON
crl-14483	44	13	may	may	AUX
crl-14483	44	14	change	change	VERB
crl-14483	44	15	behaviors	behavior	NOUN
crl-14483	44	16	.	.	PUNCT
crl-14483	45	1	12	12	NUM
crl-14483	45	2	terry	terry	PROPN
crl-14483	45	3	weech	weech	PROPN
crl-14483	45	4	and	and	CCONJ
crl-14483	45	5	herbert	herbert	PROPN
crl-14483	45	6	goldhor	goldhor	PROPN
crl-14483	45	7	found	find	VERB
crl-14483	45	8	a	a	DET
crl-14483	45	9	slight	slight	ADJ
crl-14483	45	10	but	but	CCONJ
crl-14483	45	11	statistically	statistically	ADV
crl-14483	45	12	significant	significant	ADJ
crl-14483	45	13	difference	difference	NOUN
crl-14483	45	14	in	in	ADP
crl-14483	45	15	the	the	DET
crl-14483	45	16	complete	complete	ADJ
crl-14483	45	17	and	and	CCONJ
crl-14483	45	18	correct	correct	ADJ
crl-14483	45	19	answers	answer	NOUN
crl-14483	45	20	given	give	VERB
crl-14483	45	21	in	in	ADP
crl-14483	45	22	obtrusive	obtrusive	ADJ
crl-14483	45	23	versus	versus	ADP
crl-14483	45	24	unobtrusive	unobtrusive	ADJ
crl-14483	45	25	tests	test	NOUN
crl-14483	45	26	.	.	PUNCT
crl-14483	46	1	13	13	NUM
crl-14483	46	2	unobtrusive	unobtrusive	ADJ
crl-14483	46	3	testing	testing	NOUN
crl-14483	46	4	,	,	PUNCT
crl-14483	46	5	in	in	ADP
crl-14483	46	6	which	which	PRON
crl-14483	46	7	the	the	DET
crl-14483	46	8	evaluation	evaluation	NOUN
crl-14483	46	9	process	process	NOUN
crl-14483	46	10	is	be	AUX
crl-14483	46	11	not	not	PART
crl-14483	46	12	known	know	VERB
crl-14483	46	13	to	to	ADP
crl-14483	46	14	those	those	PRON
crl-14483	46	15	being	be	AUX
crl-14483	46	16	evaluated	evaluate	VERB
crl-14483	46	17	and	and	CCONJ
crl-14483	46	18	surrogates	surrogate	NOUN
crl-14483	46	19	ask	ask	VERB
crl-14483	46	20	questions	question	NOUN
crl-14483	46	21	with	with	ADP
crl-14483	46	22	predetermined	predetermined	ADJ
crl-14483	46	23	answers	answer	NOUN
crl-14483	46	24	,	,	PUNCT
crl-14483	46	25	has	have	AUX
crl-14483	46	26	been	be	AUX
crl-14483	46	27	used	use	VERB
crl-14483	46	28	in	in	ADP
crl-14483	46	29	libraries	library	NOUN
crl-14483	46	30	with	with	ADP
crl-14483	46	31	increasing	increase	VERB
crl-14483	46	32	regularity	regularity	NOUN
crl-14483	46	33	,	,	PUNCT
crl-14483	46	34	primarily	primarily	ADV
crl-14483	46	35	by	by	ADP
crl-14483	46	36	educators	educator	NOUN
crl-14483	46	37	rather	rather	ADV
crl-14483	46	38	than	than	ADP
crl-14483	46	39	practitioners	practitioner	NOUN
crl-14483	46	40	.	.	PUNCT
crl-14483	47	1	previous	previous	ADJ
crl-14483	47	2	uses	use	NOUN
crl-14483	47	3	of	of	ADP
crl-14483	47	4	this	this	DET
crl-14483	47	5	methodology	methodology	NOUN
crl-14483	47	6	are	be	AUX
crl-14483	47	7	detailed	detail	VERB
crl-14483	47	8	in	in	ADP
crl-14483	47	9	several	several	ADJ
crl-14483	47	10	reviews	review	NOUN
crl-14483	47	11	of	of	ADP
crl-14483	47	12	the	the	DET
crl-14483	47	13	literature	literature	NOUN
crl-14483	47	14	.	.	PUNCT
crl-14483	48	1	14	14	NUM
crl-14483	48	2	although	although	SCONJ
crl-14483	48	3	various	various	ADJ
crl-14483	48	4	unobtrusive	unobtrusive	ADJ
crl-14483	48	5	studies	study	NOUN
crl-14483	48	6	have	have	AUX
crl-14483	48	7	focused	focus	VERB
crl-14483	48	8	on	on	ADP
crl-14483	48	9	academic	academic	ADJ
crl-14483	48	10	libraries	library	NOUN
crl-14483	48	11	,	,	PUNCT
crl-14483	48	12	only	only	ADV
crl-14483	48	13	janine	janine	PROPN
crl-14483	48	14	schmidt	schmidt	PROPN
crl-14483	48	15	's	's	PART
crl-14483	48	16	and	and	CCONJ
crl-14483	48	17	peter	peter	PROPN
crl-14483	48	18	hernon	hernon	PROPN
crl-14483	48	19	and	and	CCONJ
crl-14483	48	20	charles	charles	PROPN
crl-14483	48	21	mcclure	mcclure	PROPN
crl-14483	48	22	's	's	PART
crl-14483	48	23	studies	study	NOUN
crl-14483	48	24	have	have	AUX
crl-14483	48	25	used	use	VERB
crl-14483	48	26	in	in	ADP
crl-14483	48	27	-	-	PUNCT
crl-14483	48	28	person	person	NOUN
crl-14483	48	29	questions	question	NOUN
crl-14483	48	30	.	.	PUNCT
crl-14483	49	1	15	15	NUM
crl-14483	49	2	while	while	SCONJ
crl-14483	49	3	hernon	hernon	NOUN
crl-14483	49	4	and	and	CCONJ
crl-14483	49	5	mcclure	mcclure	PROPN
crl-14483	49	6	's	's	PART
crl-14483	49	7	proxies	proxy	NOUN
crl-14483	49	8	were	be	AUX
crl-14483	49	9	instructed	instruct	VERB
crl-14483	49	10	to	to	PART
crl-14483	49	11	seek	seek	VERB
crl-14483	49	12	out	out	ADP
crl-14483	49	13	professionals	professional	NOUN
crl-14483	49	14	,	,	PUNCT
crl-14483	49	15	nonprofessionals	nonprofessional	NOUN
crl-14483	49	16	may	may	AUX
crl-14483	49	17	also	also	ADV
crl-14483	49	18	have	have	AUX
crl-14483	49	19	been	be	AUX
crl-14483	49	20	included	include	VERB
crl-14483	49	21	but	but	CCONJ
crl-14483	49	22	are	be	AUX
crl-14483	49	23	not	not	PART
crl-14483	49	24	identified	identify	VERB
crl-14483	49	25	separately	separately	ADV
crl-14483	49	26	.	.	PUNCT
crl-14483	50	1	16	16	NUM
crl-14483	50	2	comparative	comparative	ADJ
crl-14483	50	3	studies	study	NOUN
crl-14483	50	4	of	of	ADP
crl-14483	50	5	nonprofession	nonprofession	NOUN
crl-14483	50	6	..	..	PUNCT
crl-14483	50	7	:	:	PUNCT
crl-14483	50	8	als	al	NOUN
crl-14483	50	9	and	and	CCONJ
crl-14483	50	10	professionals	professional	NOUN
crl-14483	50	11	have	have	AUX
crl-14483	50	12	been	be	AUX
crl-14483	50	13	conducted	conduct	VERB
crl-14483	50	14	by	by	ADP
crl-14483	50	15	charles	charles	PROPN
crl-14483	50	16	bunge	bunge	PROPN
crl-14483	50	17	,	,	PUNCT
crl-14483	50	18	and	and	CCONJ
crl-14483	50	19	by	by	ADP
crl-14483	50	20	egill	egill	NOUN
crl-14483	50	21	halldorsson	halldorsson	PROPN
crl-14483	50	22	and	and	CCONJ
crl-14483	50	23	marjorie	marjorie	PROPN
crl-14483	50	24	murfin	murfin	NOUN
crl-14483	50	25	,	,	PUNCT
crl-14483	50	26	and	and	CCONJ
crl-14483	50	27	by	by	ADP
crl-14483	50	28	murfin	murfin	NOUN
crl-14483	50	29	and	and	CCONJ
crl-14483	50	30	bunge	bunge	NOUN
crl-14483	50	31	.	.	PUNCT
crl-14483	51	1	1	1	NUM
crl-14483	51	2	bunge	bunge	NOUN
crl-14483	51	3	found	find	VERB
crl-14483	51	4	that	that	SCONJ
crl-14483	51	5	nonprofessionals	nonprofessional	NOUN
crl-14483	51	6	can	can	AUX
crl-14483	51	7	accurately	accurately	ADV
crl-14483	51	8	and	and	CCONJ
crl-14483	51	9	quickly	quickly	ADV
crl-14483	51	10	answer	answer	VERB
crl-14483	51	11	a	a	DET
crl-14483	51	12	wide	wide	ADJ
crl-14483	51	13	range	range	NOUN
crl-14483	51	14	of	of	ADP
crl-14483	51	15	factual	factual	ADJ
crl-14483	51	16	reference	reference	NOUN
crl-14483	51	17	questions	question	NOUN
crl-14483	51	18	but	but	CCONJ
crl-14483	51	19	generally	generally	ADV
crl-14483	51	20	take	take	VERB
crl-14483	51	21	more	more	ADJ
crl-14483	51	22	time	time	NOUN
crl-14483	51	23	to	to	PART
crl-14483	51	24	do	do	VERB
crl-14483	51	25	so	so	ADV
crl-14483	51	26	than	than	SCONJ
crl-14483	51	27	do	do	VERB
crl-14483	51	28	professionals	professional	NOUN
crl-14483	51	29	.	.	PUNCT
crl-14483	52	1	18	18	NUM
crl-14483	52	2	halldorsson	halldorsson	NOUN
crl-14483	52	3	and	and	CCONJ
crl-14483	52	4	murfin	murfin	NOUN
crl-14483	52	5	focused	focus	VERB
crl-14483	52	6	on	on	ADP
crl-14483	52	7	interviewing	interview	VERB
crl-14483	52	8	skills	skill	NOUN
crl-14483	52	9	and	and	CCONJ
crl-14483	52	10	found	find	VERB
crl-14483	52	11	that	that	SCONJ
crl-14483	52	12	nonprofessionals	nonprofessional	NOUN
crl-14483	52	13	do	do	VERB
crl-14483	52	14	about	about	ADV
crl-14483	52	15	half	half	NOUN
crl-14483	52	16	as	as	ADV
crl-14483	52	17	well	well	ADV
crl-14483	52	18	as	as	ADP
crl-14483	52	19	professionals	professional	NOUN
crl-14483	52	20	with	with	ADP
crl-14483	52	21	indirect	indirect	ADJ
crl-14483	52	22	or	or	CCONJ
crl-14483	52	23	faulty	faulty	ADJ
crl-14483	52	24	information	information	NOUN
crl-14483	52	25	questions	question	NOUN
crl-14483	52	26	that	that	PRON
crl-14483	52	27	require	require	VERB
crl-14483	52	28	more	more	ADJ
crl-14483	52	29	skill	skill	NOUN
crl-14483	52	30	in	in	ADP
crl-14483	52	31	interviewing.19	interviewing.19	NOUN
crl-14483	52	32	a	a	DET
crl-14483	52	33	recent	recent	ADJ
crl-14483	52	34	study	study	NOUN
crl-14483	52	35	by	by	ADP
crl-14483	52	36	murfin	murfin	NOUN
crl-14483	52	37	and	and	CCONJ
crl-14483	52	38	bunge	bunge	NOUN
crl-14483	52	39	has	have	AUX
crl-14483	52	40	shown	show	VERB
crl-14483	52	41	that	that	SCONJ
crl-14483	52	42	''	''	PUNCT
crl-14483	52	43	although	although	SCONJ
crl-14483	52	44	paraprofessional	paraprofessional	ADJ
crl-14483	52	45	staff	staff	NOUN
crl-14483	52	46	can	can	AUX
crl-14483	52	47	be	be	AUX
crl-14483	52	48	used	use	VERB
crl-14483	52	49	at	at	ADP
crl-14483	52	50	the	the	DET
crl-14483	52	51	reference	reference	NOUN
crl-14483	52	52	desk	desk	NOUN
crl-14483	52	53	in	in	ADP
crl-14483	52	54	academic	academic	ADJ
crl-14483	52	55	libraries	library	NOUN
crl-14483	52	56	with	with	ADP
crl-14483	52	57	considerable	considerable	ADJ
crl-14483	52	58	success	success	NOUN
crl-14483	52	59	,	,	PUNCT
crl-14483	52	60	the	the	DET
crl-14483	52	61	service	service	NOUN
crl-14483	52	62	provided	provide	VERB
crl-14483	52	63	by	by	ADP
crl-14483	52	64	such	such	ADJ
crl-14483	52	65	staff	staff	NOUN
crl-14483	52	66	may	may	AUX
crl-14483	52	67	also	also	ADV
crl-14483	52	68	result	result	VERB
crl-14483	52	69	in	in	ADP
crl-14483	52	70	significantly	significantly	ADV
crl-14483	52	71	lower	low	ADJ
crl-14483	52	72	patron	patron	ADJ
crl-14483	52	73	success	success	NOUN
crl-14483	52	74	and	and	CCONJ
crl-14483	52	75	satisfaction	satisfaction	NOUN
crl-14483	52	76	than	than	ADP
crl-14483	52	77	that	that	PRON
crl-14483	52	78	achieved	achieve	VERB
crl-14483	52	79	by	by	ADP
crl-14483	52	80	professional	professional	ADJ
crl-14483	52	81	librarians	librarian	NOUN
crl-14483	52	82	.	.	PUNCT
crl-14483	53	1	"20	"20	PROPN
crl-14483	53	2	the	the	DET
crl-14483	53	3	majority	majority	NOUN
crl-14483	53	4	of	of	ADP
crl-14483	53	5	unobtrusive	unobtrusive	ADJ
crl-14483	53	6	studies	study	NOUN
crl-14483	53	7	have	have	AUX
crl-14483	53	8	dealt	deal	VERB
crl-14483	53	9	exclusively	exclusively	ADV
crl-14483	53	10	with	with	ADP
crl-14483	53	11	readyreference	readyreference	NOUN
crl-14483	53	12	or	or	CCONJ
crl-14483	53	13	factual	factual	ADJ
crl-14483	53	14	questions	question	NOUN
crl-14483	53	15	.	.	PUNCT
crl-14483	54	1	janine	janine	PROPN
crl-14483	54	2	schmidt	schmidt	PROPN
crl-14483	54	3	's	's	PART
crl-14483	54	4	study	study	NOUN
crl-14483	54	5	is	be	AUX
crl-14483	54	6	an	an	DET
crl-14483	54	7	exception	exception	NOUN
crl-14483	54	8	,	,	PUNCT
crl-14483	54	9	because	because	SCONJ
crl-14483	54	10	general	general	ADJ
crl-14483	54	11	information	information	NOUN
crl-14483	54	12	rather	rather	ADV
crl-14483	54	13	than	than	ADP
crl-14483	54	14	hard	hard	ADJ
crl-14483	54	15	,	,	PUNCT
crl-14483	54	16	identifiable	identifiable	ADJ
crl-14483	54	17	fact	fact	NOUN
crl-14483	54	18	questions	question	NOUN
crl-14483	54	19	was	be	AUX
crl-14483	54	20	used	use	VERB
crl-14483	54	21	.	.	PUNCT
crl-14483	55	1	the	the	DET
crl-14483	55	2	present	present	ADJ
crl-14483	55	3	study	study	NOUN
crl-14483	55	4	is	be	AUX
crl-14483	55	5	unique	unique	ADJ
crl-14483	55	6	.	.	PUNCT
crl-14483	56	1	it	it	PRON
crl-14483	56	2	is	be	AUX
crl-14483	56	3	an	an	DET
crl-14483	56	4	unobtrusive	unobtrusive	ADJ
crl-14483	56	5	test	test	NOUN
crl-14483	56	6	focused	focus	VERB
crl-14483	56	7	on	on	ADP
crl-14483	56	8	nonprofessionals	nonprofessional	NOUN
crl-14483	56	9	at	at	ADP
crl-14483	56	10	an	an	DET
crl-14483	56	11	information	information	NOUN
crl-14483	56	12	desk	desk	NOUN
crl-14483	56	13	in	in	ADP
crl-14483	56	14	an	an	DET
crl-14483	56	15	academic	academic	ADJ
crl-14483	56	16	library	library	NOUN
crl-14483	56	17	.	.	PUNCT
crl-14483	57	1	test	test	NOUN
crl-14483	57	2	questions	question	NOUN
crl-14483	57	3	were	be	AUX
crl-14483	57	4	asked	ask	VERB
crl-14483	57	5	in	in	ADP
crl-14483	57	6	person	person	NOUN
crl-14483	57	7	,	,	PUNCT
crl-14483	57	8	and	and	CCONJ
crl-14483	57	9	included	include	VERB
crl-14483	57	10	directional	directional	ADJ
crl-14483	57	11	,	,	PUNCT
crl-14483	57	12	procedural	procedural	ADJ
crl-14483	57	13	,	,	PUNCT
crl-14483	57	14	bibliographic	bibliographic	ADJ
crl-14483	57	15	,	,	PUNCT
crl-14483	57	16	and	and	CCONJ
crl-14483	57	17	subject	subject	ADJ
crl-14483	57	18	-	-	PUNCT
crl-14483	57	19	oriented	orient	VERB
crl-14483	57	20	inquiries	inquiry	NOUN
crl-14483	57	21	,	,	PUNCT
crl-14483	57	22	as	as	ADV
crl-14483	57	23	well	well	ADV
crl-14483	57	24	as	as	ADP
crl-14483	57	25	ready	ready	ADJ
crl-14483	57	26	reference	reference	NOUN
crl-14483	57	27	questions	question	NOUN
crl-14483	57	28	.	.	PUNCT
crl-14483	58	1	su"ogate	su"ogate	ADJ
crl-14483	58	2	patrons	patron	NOUN
crl-14483	58	3	one	one	NUM
crl-14483	58	4	hundred	hundred	NUM
crl-14483	58	5	surrogates	surrogate	NOUN
crl-14483	58	6	were	be	AUX
crl-14483	58	7	selected	select	VERB
crl-14483	58	8	to	to	PART
crl-14483	58	9	ask	ask	VERB
crl-14483	58	10	two	two	NUM
crl-14483	58	11	questions	question	NOUN
crl-14483	58	12	each	each	PRON
crl-14483	58	13	during	during	ADP
crl-14483	58	14	april	april	PROPN
crl-14483	58	15	and	and	CCONJ
crl-14483	58	16	may	may	PROPN
crl-14483	58	17	1987	1987	NUM
crl-14483	58	18	.	.	PUNCT
crl-14483	59	1	an	an	DET
crl-14483	59	2	unpublished	unpublished	ADJ
crl-14483	59	3	survey	survey	NOUN
crl-14483	59	4	of	of	ADP
crl-14483	59	5	information	information	NOUN
crl-14483	59	6	desk	desk	NOUN
crl-14483	59	7	users	user	NOUN
crl-14483	59	8	conducted	conduct	VERB
crl-14483	59	9	in	in	ADP
crl-14483	59	10	fall	fall	NOUN
crl-14483	59	11	1982	1982	NUM
crl-14483	59	12	by	by	ADP
crl-14483	59	13	ellistine	ellistine	PROPN
crl-14483	59	14	anita	anita	PROPN
crl-14483	59	15	boze	boze	PROPN
crl-14483	59	16	found	find	VERB
crl-14483	59	17	that	that	SCONJ
crl-14483	59	18	84	84	NUM
crl-14483	59	19	percent	percent	NOUN
crl-14483	59	20	of	of	ADP
crl-14483	59	21	the	the	DET
crl-14483	59	22	250	250	NUM
crl-14483	59	23	people	people	NOUN
crl-14483	59	24	in	in	ADP
crl-14483	59	25	the	the	DET
crl-14483	59	26	sample	sample	NOUN
crl-14483	59	27	(	(	PUNCT
crl-14483	59	28	eliminating	eliminate	VERB
crl-14483	59	29	visitors	visitor	NOUN
crl-14483	59	30	)	)	PUNCT
crl-14483	59	31	who	who	PRON
crl-14483	59	32	came	come	VERB
crl-14483	59	33	to	to	ADP
crl-14483	59	34	the	the	DET
crl-14483	59	35	information	information	NOUN
crl-14483	59	36	desk	desk	NOUN
crl-14483	59	37	were	be	AUX
crl-14483	59	38	students	student	NOUN
crl-14483	59	39	(	(	PUNCT
crl-14483	59	40	graduate	graduate	NOUN
crl-14483	59	41	and	and	CCONJ
crl-14483	59	42	undergraduates	undergraduate	NOUN
crl-14483	59	43	combined	combine	VERB
crl-14483	59	44	)	)	PUNCT
crl-14483	59	45	,	,	PUNCT
crl-14483	59	46	4	4	NUM
crl-14483	59	47	%	%	NOUN
crl-14483	59	48	were	be	AUX
crl-14483	59	49	faculty	faculty	NOUN
crl-14483	59	50	,	,	PUNCT
crl-14483	59	51	and	and	CCONJ
crl-14483	59	52	12	12	NUM
crl-14483	59	53	%	%	NOUN
crl-14483	59	54	were	be	AUX
crl-14483	59	55	staff	staff	NOUN
crl-14483	59	56	.	.	PUNCT
crl-14483	60	1	the	the	DET
crl-14483	60	2	campus	campus	NOUN
crl-14483	60	3	population	population	NOUN
crl-14483	60	4	in	in	ADP
crl-14483	60	5	fall	fall	NOUN
crl-14483	60	6	1986	1986	NUM
crl-14483	60	7	totalled	total	VERB
crl-14483	60	8	45,852	45,852	NUM
crl-14483	60	9	,	,	PUNCT
crl-14483	60	10	with	with	ADP
crl-14483	60	11	27,199	27,199	NUM
crl-14483	60	12	(	(	PUNCT
crl-14483	60	13	59	59	NUM
crl-14483	60	14	%	%	NOUN
crl-14483	60	15	)	)	PUNCT
crl-14483	60	16	undergraduate	undergraduate	ADJ
crl-14483	60	17	students	student	NOUN
crl-14483	60	18	,	,	PUNCT
crl-14483	60	19	9,131	9,131	NUM
crl-14483	60	20	(	(	PUNCT
crl-14483	60	21	20	20	NUM
crl-14483	60	22	%	%	NOUN
crl-14483	60	23	)	)	PUNCT
crl-14483	60	24	graduate	graduate	NOUN
crl-14483	60	25	students	student	NOUN
crl-14483	60	26	,	,	PUNCT
crl-14483	60	27	2,763	2,763	NUM
crl-14483	60	28	(	(	PUNCT
crl-14483	60	29	6	6	NUM
crl-14483	60	30	%	%	NOUN
crl-14483	60	31	)	)	PUNCT
crl-14483	60	32	faculty	faculty	NOUN
crl-14483	60	33	,	,	PUNCT
crl-14483	60	34	and	and	CCONJ
crl-14483	60	35	6,759	6,759	NUM
crl-14483	60	36	(	(	PUNCT
crl-14483	60	37	15	15	NUM
crl-14483	60	38	%	%	NOUN
crl-14483	60	39	)	)	PUNCT
crl-14483	60	40	staff	staff	NOUN
crl-14483	60	41	.	.	PUNCT
crl-14483	61	1	21	21	NUM
crl-14483	61	2	because	because	SCONJ
crl-14483	61	3	a	a	DET
crl-14483	61	4	representation	representation	NOUN
crl-14483	61	5	of	of	ADP
crl-14483	61	6	each	each	DET
crl-14483	61	7	user	user	NOUN
crl-14483	61	8	group	group	NOUN
crl-14483	61	9	was	be	AUX
crl-14483	61	10	desirable	desirable	ADJ
crl-14483	61	11	,	,	PUNCT
crl-14483	61	12	a	a	DET
crl-14483	61	13	proportional	proportional	ADJ
crl-14483	61	14	mix	mix	NOUN
crl-14483	61	15	of	of	ADP
crl-14483	61	16	40%,30%,20	40%,30%,20	NUM
crl-14483	61	17	%	%	NOUN
crl-14483	61	18	,	,	PUNCT
crl-14483	61	19	and	and	CCONJ
crl-14483	61	20	10	10	NUM
crl-14483	61	21	%	%	NOUN
crl-14483	61	22	,	,	PUNCT
crl-14483	61	23	respectively	respectively	ADV
crl-14483	61	24	,	,	PUNCT
crl-14483	61	25	for	for	ADP
crl-14483	61	26	undergraduates	undergraduate	NOUN
crl-14483	61	27	,	,	PUNCT
crl-14483	61	28	graduate	graduate	NOUN
crl-14483	61	29	students	student	NOUN
crl-14483	61	30	,	,	PUNCT
crl-14483	61	31	staff	staff	NOUN
crl-14483	61	32	,	,	PUNCT
crl-14483	61	33	and	and	CCONJ
crl-14483	61	34	faculty	faculty	NOUN
crl-14483	61	35	was	be	AUX
crl-14483	61	36	devised	devise	VERB
crl-14483	61	37	.	.	PUNCT
crl-14483	62	1	it	it	PRON
crl-14483	62	2	was	be	AUX
crl-14483	62	3	necessary	necessary	ADJ
crl-14483	62	4	to	to	PART
crl-14483	62	5	increase	increase	VERB
crl-14483	62	6	the	the	DET
crl-14483	62	7	size	size	NOUN
crl-14483	62	8	of	of	ADP
crl-14483	62	9	the	the	DET
crl-14483	62	10	smallest	small	ADJ
crl-14483	62	11	group	group	NOUN
crl-14483	62	12	(	(	PUNCT
crl-14483	62	13	faculty	faculty	NOUN
crl-14483	62	14	)	)	PUNCT
crl-14483	62	15	from	from	ADP
crl-14483	62	16	the	the	DET
crl-14483	62	17	previous	previous	ADJ
crl-14483	62	18	populations	population	NOUN
crl-14483	62	19	(	(	PUNCT
crl-14483	62	20	4	4	NUM
crl-14483	62	21	%	%	NOUN
crl-14483	62	22	and	and	CCONJ
crl-14483	62	23	6	6	NUM
crl-14483	62	24	%	%	NOUN
crl-14483	62	25	)	)	PUNCT
crl-14483	62	26	in	in	ADP
crl-14483	62	27	order	order	NOUN
crl-14483	62	28	to	to	PART
crl-14483	62	29	have	have	AUX
crl-14483	62	30	a	a	DET
crl-14483	62	31	large	large	ADJ
crl-14483	62	32	enough	enough	ADJ
crl-14483	62	33	sample	sample	NOUN
crl-14483	62	34	with	with	ADP
crl-14483	62	35	which	which	PRON
crl-14483	62	36	to	to	PART
crl-14483	62	37	work	work	VERB
crl-14483	62	38	.	.	PUNCT
crl-14483	63	1	after	after	ADP
crl-14483	63	2	experiencing	experience	VERB
crl-14483	63	3	difficulty	difficulty	NOUN
crl-14483	63	4	in	in	ADP
crl-14483	63	5	identifying	identify	VERB
crl-14483	63	6	undergraduates	undergraduate	NOUN
crl-14483	63	7	who	who	PRON
crl-14483	63	8	were	be	AUX
crl-14483	63	9	willirig	willirig	NOUN
crl-14483	63	10	to	to	PART
crl-14483	63	11	participate	participate	VERB
crl-14483	63	12	,	,	PUNCT
crl-14483	63	13	5	5	NUM
crl-14483	63	14	were	be	AUX
crl-14483	63	15	replaced	replace	VERB
crl-14483	63	16	by	by	ADP
crl-14483	63	17	graduate	graduate	NOUN
crl-14483	63	18	students	student	NOUN
crl-14483	63	19	,	,	PUNCT
crl-14483	63	20	making	make	VERB
crl-14483	63	21	the	the	DET
crl-14483	63	22	total	total	ADJ
crl-14483	63	23	35	35	NUM
crl-14483	63	24	undergraduates	undergraduate	NOUN
crl-14483	63	25	,	,	PUNCT
crl-14483	63	26	35	35	NUM
crl-14483	63	27	graduate	graduate	NOUN
crl-14483	63	28	students	student	NOUN
crl-14483	63	29	(	(	PUNCT
crl-14483	63	30	70	70	NUM
crl-14483	63	31	%	%	NOUN
crl-14483	63	32	students	student	NOUN
crl-14483	63	33	)	)	PUNCT
crl-14483	63	34	,	,	PUNCT
crl-14483	63	35	20	20	NUM
crl-14483	63	36	staff	staff	NOUN
crl-14483	63	37	members	member	NOUN
crl-14483	63	38	,	,	PUNCT
crl-14483	63	39	and	and	CCONJ
crl-14483	63	40	10	10	NUM
crl-14483	63	41	faculty	faculty	NOUN
crl-14483	63	42	for	for	ADP
crl-14483	63	43	the	the	DET
crl-14483	63	44	100	100	NUM
crl-14483	63	45	surrogate	surrogate	ADJ
crl-14483	63	46	patrons	patron	NOUN
crl-14483	63	47	.	.	PUNCT
crl-14483	64	1	surrogates	surrogate	NOUN
crl-14483	64	2	were	be	AUX
crl-14483	64	3	selected	select	VERB
crl-14483	64	4	on	on	ADP
crl-14483	64	5	the	the	DET
crl-14483	64	6	basis	basis	NOUN
crl-14483	64	7	of	of	ADP
crl-14483	64	8	level	level	NOUN
crl-14483	64	9	and	and	CCONJ
crl-14483	64	10	availability	availability	NOUN
crl-14483	64	11	,	,	PUNCT
crl-14483	64	12	jasim	jasim	PROPN
crl-14483	64	13	jirhees	jirhees	PROPN
crl-14483	64	14	'	'	PART
crl-14483	64	15	criteria	criterion	NOUN
crl-14483	64	16	for	for	ADP
crl-14483	64	17	proxy	proxy	ADJ
crl-14483	64	18	selection	selection	NOUN
crl-14483	64	19	were	be	AUX
crl-14483	64	20	also	also	ADV
crl-14483	64	21	followed	follow	VERB
crl-14483	64	22	so	so	SCONJ
crl-14483	64	23	that	that	SCONJ
crl-14483	64	24	surrogates	surrogate	NOUN
crl-14483	64	25	selected	select	VERB
crl-14483	64	26	were	be	AUX
crl-14483	64	27	not	not	PART
crl-14483	64	28	out	out	ADP
crl-14483	64	29	of	of	ADP
crl-14483	64	30	the	the	DET
crl-14483	64	31	ordinary	ordinary	ADJ
crl-14483	64	32	,	,	PUNCT
crl-14483	64	33	were	be	AUX
crl-14483	64	34	reasonably	reasonably	ADV
crl-14483	64	35	articulate	articulate	ADJ
crl-14483	64	36	,	,	PUNCT
crl-14483	64	37	and	and	CCONJ
crl-14483	64	38	did	do	AUX
crl-14483	64	39	not	not	PART
crl-14483	64	40	think	think	VERB
crl-14483	64	41	the	the	DET
crl-14483	64	42	use	use	NOUN
crl-14483	64	43	of	of	ADP
crl-14483	64	44	the	the	DET
crl-14483	64	45	technique	technique	NOUN
crl-14483	64	46	was	be	AUX
crl-14483	64	47	unethical	unethical	ADJ
crl-14483	64	48	.	.	PUNCT
crl-14483	65	1	22	22	NUM
crl-14483	65	2	although	although	SCONJ
crl-14483	65	3	several	several	ADJ
crl-14483	65	4	individuals	individual	NOUN
crl-14483	65	5	were	be	AUX
crl-14483	65	6	concerned	concerned	ADJ
crl-14483	65	7	about	about	ADP
crl-14483	65	8	the	the	DET
crl-14483	65	9	ethics	ethic	NOUN
crl-14483	65	10	of	of	ADP
crl-14483	65	11	the	the	DET
crl-14483	65	12	method	method	NOUN
crl-14483	65	13	,	,	PUNCT
crl-14483	65	14	they	they	PRON
crl-14483	65	15	agreed	agree	VERB
crl-14483	65	16	to	to	PART
crl-14483	65	17	participate	participate	VERB
crl-14483	65	18	after	after	ADP
crl-14483	65	19	being	be	AUX
crl-14483	65	20	assured	assure	VERB
crl-14483	65	21	that	that	SCONJ
crl-14483	65	22	it	it	PRON
crl-14483	65	23	had	have	AUX
crl-14483	65	24	been	be	AUX
crl-14483	65	25	used	use	VERB
crl-14483	65	26	elsewhere	elsewhere	ADV
crl-14483	65	27	,	,	PUNCT
crl-14483	65	28	that	that	SCONJ
crl-14483	65	29	it	it	PRON
crl-14483	65	30	was	be	AUX
crl-14483	65	31	approved	approve	VERB
crl-14483	65	32	by	by	ADP
crl-14483	65	33	the	the	DET
crl-14483	65	34	institutional	institutional	ADJ
crl-14483	65	35	review	review	NOUN
crl-14483	65	36	board	board	NOUN
crl-14483	65	37	,	,	PUNCT
crl-14483	65	38	and	and	CCONJ
crl-14483	65	39	that	that	SCONJ
crl-14483	65	40	the	the	DET
crl-14483	65	41	anonymity	anonymity	NOUN
crl-14483	65	42	of	of	ADP
crl-14483	65	43	the	the	DET
crl-14483	65	44	individual	individual	ADJ
crl-14483	65	45	staff	staff	NOUN
crl-14483	65	46	members	member	NOUN
crl-14483	65	47	would	would	AUX
crl-14483	65	48	be	be	AUX
crl-14483	65	49	preserved	preserve	VERB
crl-14483	65	50	in	in	ADP
crl-14483	65	51	any	any	DET
crl-14483	65	52	discussion	discussion	NOUN
crl-14483	65	53	of	of	ADP
crl-14483	65	54	the	the	DET
crl-14483	65	55	results	result	NOUN
crl-14483	65	56	.	.	PUNCT
crl-14483	66	1	slightly	slightly	ADV
crl-14483	66	2	under	under	ADP
crl-14483	66	3	half	half	DET
crl-14483	66	4	the	the	DET
crl-14483	66	5	surro458	surro458	PROPN
crl-14483	66	6	college	college	PROPN
crl-14483	66	7	&	&	CCONJ
crl-14483	66	8	research	research	PROPN
crl-14483	66	9	libraries	library	NOUN
crl-14483	66	10	gates	gate	VERB
crl-14483	66	11	participating	participate	VERB
crl-14483	66	12	were	be	AUX
crl-14483	66	13	male	male	ADJ
crl-14483	66	14	;	;	PUNCT
crl-14483	66	15	slightly	slightly	ADV
crl-14483	66	16	more	more	ADJ
crl-14483	66	17	than	than	ADP
crl-14483	66	18	half	half	NOUN
crl-14483	66	19	were	be	AUX
crl-14483	66	20	female	female	ADJ
crl-14483	66	21	.	.	PUNCT
crl-14483	67	1	test	test	NOUN
crl-14483	67	2	questions	question	NOUN
crl-14483	67	3	questions	question	NOUN
crl-14483	67	4	used	use	VERB
crl-14483	67	5	in	in	ADP
crl-14483	67	6	the	the	DET
crl-14483	67	7	unobtrusive	unobtrusive	ADJ
crl-14483	67	8	evaluation	evaluation	NOUN
crl-14483	67	9	were	be	AUX
crl-14483	67	10	actual	actual	ADJ
crl-14483	67	11	questions	question	NOUN
crl-14483	67	12	recorded	record	VERB
crl-14483	67	13	during	during	ADP
crl-14483	67	14	1986	1986	NUM
crl-14483	67	15	.	.	PUNCT
crl-14483	68	1	they	they	PRON
crl-14483	68	2	were	be	AUX
crl-14483	68	3	examined	examine	VERB
crl-14483	68	4	and	and	CCONJ
crl-14483	68	5	grouped	group	VERB
crl-14483	68	6	into	into	ADP
crl-14483	68	7	five	five	NUM
crl-14483	68	8	categories	category	NOUN
crl-14483	68	9	:	:	PUNCT
crl-14483	68	10	(	(	PUNCT
crl-14483	68	11	1	1	X
crl-14483	68	12	)	)	PUNCT
crl-14483	68	13	bibliographic	bibliographic	ADJ
crl-14483	68	14	(	(	PUNCT
crl-14483	68	15	whether	whether	SCONJ
crl-14483	68	16	the	the	DET
crl-14483	68	17	library	library	NOUN
crl-14483	68	18	owned	own	VERB
crl-14483	68	19	a	a	DET
crl-14483	68	20	particular	particular	ADJ
crl-14483	68	21	book	book	NOUN
crl-14483	68	22	or	or	CCONJ
crl-14483	68	23	journal	journal	NOUN
crl-14483	68	24	with	with	ADP
crl-14483	68	25	a	a	DET
crl-14483	68	26	known	know	VERB
crl-14483	68	27	title	title	NOUN
crl-14483	68	28	or	or	CCONJ
crl-14483	68	29	author	author	NOUN
crl-14483	68	30	)	)	PUNCT
crl-14483	68	31	;	;	PUNCT
crl-14483	68	32	(	(	PUNCT
crl-14483	68	33	2	2	X
crl-14483	68	34	)	)	PUNCT
crl-14483	68	35	research	research	NOUN
crl-14483	68	36	guidance	guidance	NOUN
crl-14483	68	37	(	(	PUNCT
crl-14483	68	38	how	how	SCONJ
crl-14483	68	39	to	to	PART
crl-14483	68	40	find	find	VERB
crl-14483	68	41	information	information	NOUN
crl-14483	68	42	on	on	ADP
crl-14483	68	43	a	a	DET
crl-14483	68	44	particular	particular	ADJ
crl-14483	68	45	subject	subject	NOUN
crl-14483	68	46	)	)	PUNCT
crl-14483	68	47	;	;	PUNCT
crl-14483	68	48	(	(	PUNCT
crl-14483	68	49	3	3	X
crl-14483	68	50	)	)	PUNCT
crl-14483	68	51	procedural	procedural	ADJ
crl-14483	68	52	or	or	CCONJ
crl-14483	68	53	instructional	instructional	ADJ
crl-14483	68	54	(	(	PUNCT
crl-14483	68	55	request	request	NOUN
crl-14483	68	56	for	for	ADP
crl-14483	68	57	information	information	NOUN
crl-14483	68	58	on	on	ADP
crl-14483	68	59	,	,	PUNCT
crl-14483	68	60	for	for	ADP
crl-14483	68	61	example	example	NOUN
crl-14483	68	62	,	,	PUNCT
crl-14483	68	63	how	how	SCONJ
crl-14483	68	64	to	to	PART
crl-14483	68	65	use	use	VERB
crl-14483	68	66	the	the	DET
crl-14483	68	67	online	online	ADJ
crl-14483	68	68	catalog	catalog	NOUN
crl-14483	68	69	;	;	PUNCT
crl-14483	68	70	how	how	SCONJ
crl-14483	68	71	to	to	PART
crl-14483	68	72	get	get	VERB
crl-14483	68	73	photocopy	photocopy	NOUN
crl-14483	68	74	charge	charge	NOUN
crl-14483	68	75	cards	card	NOUN
crl-14483	68	76	;	;	PUNCT
crl-14483	68	77	loan	loan	NOUN
crl-14483	68	78	policies	policy	NOUN
crl-14483	68	79	;	;	PUNCT
crl-14483	68	80	or	or	CCONJ
crl-14483	68	81	how	how	SCONJ
crl-14483	68	82	to	to	PART
crl-14483	68	83	charge	charge	VERB
crl-14483	68	84	,	,	PUNCT
crl-14483	68	85	renew	renew	NOUN
crl-14483	68	86	,	,	PUNCT
crl-14483	68	87	or	or	CCONJ
crl-14483	68	88	reserve	reserve	NOUN
crl-14483	68	89	items	item	NOUN
crl-14483	68	90	on	on	ADP
crl-14483	68	91	the	the	DET
crl-14483	68	92	online	online	ADJ
crl-14483	68	93	catalog	catalog	NOUN
crl-14483	68	94	;	;	PUNCT
crl-14483	68	95	interpretation	interpretation	NOUN
crl-14483	68	96	of	of	ADP
crl-14483	68	97	online	online	ADJ
crl-14483	68	98	catalog	catalog	NOUN
crl-14483	68	99	records	record	NOUN
crl-14483	68	100	was	be	AUX
crl-14483	68	101	also	also	ADV
crl-14483	68	102	included	include	VERB
crl-14483	68	103	in	in	ADP
crl-14483	68	104	this	this	DET
crl-14483	68	105	category	category	NOUN
crl-14483	68	106	)	)	PUNCT
crl-14483	68	107	;	;	PUNCT
crl-14483	68	108	(	(	PUNCT
crl-14483	68	109	4	4	X
crl-14483	68	110	)	)	PUNCT
crl-14483	68	111	ready	ready	ADJ
crl-14483	68	112	reference	reference	NOUN
crl-14483	68	113	(	(	PUNCT
crl-14483	68	114	requests	request	NOUN
crl-14483	68	115	for	for	ADP
crl-14483	68	116	brief	brief	ADJ
crl-14483	68	117	,	,	PUNCT
crl-14483	68	118	factual	factual	ADJ
crl-14483	68	119	information	information	NOUN
crl-14483	68	120	such	such	ADJ
crl-14483	68	121	as	as	ADP
crl-14483	68	122	telephone	telephone	NOUN
crl-14483	68	123	numbers	number	NOUN
crl-14483	68	124	,	,	PUNCT
crl-14483	68	125	addresses	address	NOUN
crl-14483	68	126	,	,	PUNCT
crl-14483	68	127	book	book	NOUN
crl-14483	68	128	prices	price	NOUN
crl-14483	68	129	,	,	PUNCT
crl-14483	68	130	zip	zip	NOUN
crl-14483	68	131	codes	code	NOUN
crl-14483	68	132	,	,	PUNCT
crl-14483	68	133	and	and	CCONJ
crl-14483	68	134	locations	location	NOUN
crl-14483	68	135	or	or	CCONJ
crl-14483	68	136	phone	phone	NOUN
crl-14483	68	137	numbers	number	NOUN
crl-14483	68	138	of	of	ADP
crl-14483	68	139	offices	office	NOUN
crl-14483	68	140	on	on	ADP
crl-14483	68	141	campus	campus	NOUN
crl-14483	68	142	)	)	PUNCT
crl-14483	68	143	;	;	PUNCT
crl-14483	68	144	and	and	CCONJ
crl-14483	68	145	(	(	PUNCT
crl-14483	68	146	5	5	X
crl-14483	68	147	)	)	PUNCT
crl-14483	68	148	directional	directional	ADJ
crl-14483	68	149	(	(	PUNCT
crl-14483	68	150	location	location	NOUN
crl-14483	68	151	of	of	ADP
crl-14483	68	152	library	library	ADJ
crl-14483	68	153	facilities	facility	NOUN
crl-14483	68	154	,	,	PUNCT
crl-14483	68	155	collections	collection	NOUN
crl-14483	68	156	,	,	PUNCT
crl-14483	68	157	or	or	CCONJ
crl-14483	68	158	staff	staff	NOUN
crl-14483	68	159	;	;	PUNCT
crl-14483	68	160	requests	request	NOUN
crl-14483	68	161	for	for	ADP
crl-14483	68	162	hours	hour	NOUN
crl-14483	68	163	,	,	PUNCT
crl-14483	68	164	pencils	pencil	NOUN
crl-14483	68	165	,	,	PUNCT
crl-14483	68	166	staplers	stapler	NOUN
crl-14483	68	167	,	,	PUNCT
crl-14483	68	168	change	change	NOUN
crl-14483	68	169	,	,	PUNCT
crl-14483	68	170	phone	phone	NOUN
crl-14483	68	171	,	,	PUNCT
crl-14483	68	172	copiers	copier	NOUN
crl-14483	68	173	,	,	PUNCT
crl-14483	68	174	and	and	CCONJ
crl-14483	68	175	similar	similar	ADJ
crl-14483	68	176	inquiries	inquiry	NOUN
crl-14483	68	177	)	)	PUNCT
crl-14483	68	178	.	.	PUNCT
crl-14483	69	1	two	two	NUM
crl-14483	69	2	hundred	hundred	NUM
crl-14483	69	3	questions	question	NOUN
crl-14483	69	4	were	be	AUX
crl-14483	69	5	selected	select	VERB
crl-14483	69	6	,	,	PUNCT
crl-14483	69	7	40	40	NUM
crl-14483	69	8	from	from	ADP
crl-14483	69	9	each	each	DET
crl-14483	69	10	category	category	NOUN
crl-14483	69	11	.	.	PUNCT
crl-14483	70	1	because	because	SCONJ
crl-14483	70	2	these	these	PRON
crl-14483	70	3	were	be	AUX
crl-14483	70	4	actual	actual	ADJ
crl-14483	70	5	questions	question	NOUN
crl-14483	70	6	,	,	PUNCT
crl-14483	70	7	citations	citation	NOUN
crl-14483	70	8	were	be	AUX
crl-14483	70	9	often	often	ADV
crl-14483	70	10	inadequate	inadequate	ADJ
crl-14483	70	11	,	,	PUNCT
crl-14483	70	12	subject	subject	ADJ
crl-14483	70	13	requests	request	NOUN
crl-14483	70	14	were	be	AUX
crl-14483	70	15	often	often	ADV
crl-14483	70	16	confused	confused	ADJ
crl-14483	70	17	and	and	CCONJ
crl-14483	70	18	imprecise	imprecise	ADV
crl-14483	70	19	,	,	PUNCT
crl-14483	70	20	and	and	CCONJ
crl-14483	70	21	ready	ready	ADJ
crl-14483	70	22	reference	reference	NOUN
crl-14483	70	23	questions	question	NOUN
crl-14483	70	24	were	be	AUX
crl-14483	70	25	sometimes	sometimes	ADV
crl-14483	70	26	unanswerable	unanswerable	ADJ
crl-14483	70	27	.	.	PUNCT
crl-14483	71	1	these	these	DET
crl-14483	71	2	questions	question	NOUN
crl-14483	71	3	were	be	AUX
crl-14483	71	4	used	use	VERB
crl-14483	71	5	intentionally	intentionally	ADV
crl-14483	71	6	because	because	SCONJ
crl-14483	71	7	it	it	PRON
crl-14483	71	8	was	be	AUX
crl-14483	71	9	important	important	ADJ
crl-14483	71	10	to	to	PART
crl-14483	71	11	test	test	VERB
crl-14483	71	12	the	the	DET
crl-14483	71	13	accuracy	accuracy	NOUN
crl-14483	71	14	of	of	ADP
crl-14483	71	15	referrals	referral	NOUN
crl-14483	71	16	.	.	PUNCT
crl-14483	72	1	questions	question	NOUN
crl-14483	72	2	were	be	AUX
crl-14483	72	3	only	only	ADV
crl-14483	72	4	asked	ask	VERB
crl-14483	72	5	in	in	ADP
crl-14483	72	6	person	person	NOUN
crl-14483	72	7	and	and	CCONJ
crl-14483	72	8	not	not	PART
crl-14483	72	9	over	over	ADP
crl-14483	72	10	the	the	DET
crl-14483	72	11	telephone	telephone	NOUN
crl-14483	72	12	.	.	PUNCT
crl-14483	73	1	timing	timing	NOUN
crl-14483	73	2	of	of	ADP
crl-14483	73	3	inquiries	inquiry	NOUN
crl-14483	73	4	the	the	DET
crl-14483	73	5	information	information	NOUN
crl-14483	73	6	desk	desk	NOUN
crl-14483	73	7	is	be	AUX
crl-14483	73	8	staffed	staff	VERB
crl-14483	73	9	all	all	DET
crl-14483	73	10	the	the	DET
crl-14483	73	11	hours	hour	NOUN
crl-14483	73	12	the	the	DET
crl-14483	73	13	library	library	NOUN
crl-14483	73	14	is	be	AUX
crl-14483	73	15	open	open	ADJ
crl-14483	73	16	.	.	PUNCT
crl-14483	74	1	two	two	NUM
crl-14483	74	2	staff	staff	NOUN
crl-14483	74	3	members	member	NOUN
crl-14483	74	4	are	be	AUX
crl-14483	74	5	used	use	VERB
crl-14483	74	6	only	only	ADV
crl-14483	74	7	at	at	ADP
crl-14483	74	8	peak	peak	NOUN
crl-14483	74	9	periods	period	NOUN
crl-14483	74	10	.	.	PUNCT
crl-14483	75	1	the	the	DET
crl-14483	75	2	reference	reference	NOUN
crl-14483	75	3	desk	desk	NOUN
crl-14483	75	4	is	be	AUX
crl-14483	75	5	staffed	staff	VERB
crl-14483	75	6	fewer	few	ADJ
crl-14483	75	7	hours	hour	NOUN
crl-14483	75	8	.	.	PUNCT
crl-14483	76	1	because	because	SCONJ
crl-14483	76	2	staffing	staffing	NOUN
crl-14483	76	3	patterns	pattern	NOUN
crl-14483	76	4	might	might	AUX
crl-14483	76	5	affect	affect	VERB
crl-14483	76	6	accuracy	accuracy	NOUN
crl-14483	76	7	of	of	ADP
crl-14483	76	8	service	service	NOUN
crl-14483	76	9	,	,	PUNCT
crl-14483	76	10	length	length	NOUN
crl-14483	76	11	of	of	ADP
crl-14483	76	12	time	time	NOUN
crl-14483	76	13	taken	take	VERB
crl-14483	76	14	to	to	PART
crl-14483	76	15	answer	answer	VERB
crl-14483	76	16	questions	question	NOUN
crl-14483	76	17	,	,	PUNCT
crl-14483	76	18	and	and	CCONJ
crl-14483	76	19	appropriateness	appropriateness	NOUN
crl-14483	76	20	of	of	ADP
crl-14483	76	21	referrals	referral	NOUN
crl-14483	76	22	,	,	PUNCT
crl-14483	76	23	times	time	NOUN
crl-14483	76	24	were	be	AUX
crl-14483	76	25	selected	select	VERB
crl-14483	76	26	to	to	PART
crl-14483	76	27	reflect	reflect	VERB
crl-14483	76	28	the	the	DET
crl-14483	76	29	following	follow	VERB
crl-14483	76	30	situations	situation	NOUN
crl-14483	76	31	:	:	PUNCT
crl-14483	76	32	(	(	PUNCT
crl-14483	76	33	1	1	X
crl-14483	76	34	)	)	PUNCT
crl-14483	76	35	single	single	ADJ
crl-14483	76	36	staffed	staffed	PROPN
crl-14483	76	37	,	,	PUNCT
crl-14483	76	38	librarian	librarian	NOUN
crl-14483	76	39	present	present	NOUN
crl-14483	76	40	;	;	PUNCT
crl-14483	76	41	(	(	PUNCT
crl-14483	76	42	2	2	X
crl-14483	76	43	)	)	PUNCT
crl-14483	76	44	single	single	ADJ
crl-14483	76	45	staffed	staffed	PROPN
crl-14483	76	46	,	,	PUNCT
crl-14483	76	47	no	no	DET
crl-14483	76	48	librarian	librarian	ADJ
crl-14483	76	49	present	present	NOUN
crl-14483	76	50	;	;	PUNCT
crl-14483	76	51	(	(	PUNCT
crl-14483	76	52	3	3	X
crl-14483	76	53	)	)	PUNCT
crl-14483	76	54	double	double	ADJ
crl-14483	76	55	staffed	staff	VERB
crl-14483	76	56	,	,	PUNCT
crl-14483	76	57	librarian	librarian	NOUN
crl-14483	76	58	present	present	NOUN
crl-14483	76	59	,	,	PUNCT
crl-14483	76	60	and	and	CCONJ
crl-14483	76	61	(	(	PUNCT
crl-14483	76	62	4	4	X
crl-14483	76	63	)	)	PUNCT
crl-14483	76	64	double	double	ADJ
crl-14483	76	65	staffed	staff	VERB
crl-14483	76	66	,	,	PUNCT
crl-14483	76	67	no	no	DET
crl-14483	76	68	librarian	librarian	ADJ
crl-14483	76	69	present	present	NOUN
crl-14483	76	70	.	.	PUNCT
crl-14483	77	1	because	because	SCONJ
crl-14483	77	2	the	the	DET
crl-14483	77	3	last	last	ADJ
crl-14483	77	4	situation	situation	NOUN
crl-14483	77	5	only	only	ADV
crl-14483	77	6	occurs	occur	VERB
crl-14483	77	7	on	on	ADP
crl-14483	77	8	sunday	sunday	PROPN
crl-14483	77	9	evenings	evening	NOUN
crl-14483	77	10	,	,	PUNCT
crl-14483	77	11	it	it	PRON
crl-14483	77	12	july	july	PROPN
crl-14483	77	13	1989	1989	NUM
crl-14483	77	14	was	be	AUX
crl-14483	77	15	eliminated	eliminate	VERB
crl-14483	77	16	as	as	ADP
crl-14483	77	17	a	a	DET
crl-14483	77	18	category	category	NOUN
crl-14483	77	19	in	in	ADP
crl-14483	77	20	final	final	ADJ
crl-14483	77	21	testing	testing	NOUN
crl-14483	77	22	.	.	PUNCT
crl-14483	78	1	reporting	reporting	NOUN
crl-14483	78	2	of	of	ADP
crl-14483	78	3	results	result	NOUN
crl-14483	78	4	report	report	NOUN
crl-14483	78	5	forms	form	NOUN
crl-14483	78	6	were	be	AUX
crl-14483	78	7	prepared	prepare	VERB
crl-14483	78	8	for	for	ADP
crl-14483	78	9	each	each	DET
crl-14483	78	10	question	question	NOUN
crl-14483	78	11	.	.	PUNCT
crl-14483	79	1	each	each	DET
crl-14483	79	2	participant	participant	NOUN
crl-14483	79	3	received	receive	VERB
crl-14483	79	4	an	an	DET
crl-14483	79	5	instruction	instruction	NOUN
crl-14483	79	6	sheet	sheet	NOUN
crl-14483	79	7	and	and	CCONJ
crl-14483	79	8	two	two	NUM
crl-14483	79	9	report	report	NOUN
crl-14483	79	10	forms	form	NOUN
crl-14483	79	11	.	.	PUNCT
crl-14483	80	1	once	once	ADV
crl-14483	80	2	the	the	DET
crl-14483	80	3	questions	question	NOUN
crl-14483	80	4	were	be	AUX
crl-14483	80	5	recorded	record	VERB
crl-14483	80	6	on	on	ADP
crl-14483	80	7	the	the	DET
crl-14483	80	8	report	report	NOUN
crl-14483	80	9	forms	form	NOUN
crl-14483	80	10	,	,	PUNCT
crl-14483	80	11	the	the	DET
crl-14483	80	12	questions	question	NOUN
crl-14483	80	13	were	be	AUX
crl-14483	80	14	randomly	randomly	ADV
crl-14483	80	15	paired	pair	VERB
crl-14483	80	16	with	with	ADP
crl-14483	80	17	staffing	staffing	NOUN
crl-14483	80	18	levels	level	NOUN
crl-14483	80	19	and	and	CCONJ
crl-14483	80	20	surrogate	surrogate	ADJ
crl-14483	80	21	patron	patron	NOUN
crl-14483	80	22	status	status	NOUN
crl-14483	80	23	and	and	CCONJ
crl-14483	80	24	sex	sex	NOUN
crl-14483	80	25	so	so	SCONJ
crl-14483	80	26	that	that	SCONJ
crl-14483	80	27	they	they	PRON
crl-14483	80	28	were	be	AUX
crl-14483	80	29	evenly	evenly	ADV
crl-14483	80	30	distributed	distribute	VERB
crl-14483	80	31	.	.	PUNCT
crl-14483	81	1	for	for	ADP
crl-14483	81	2	example	example	NOUN
crl-14483	81	3	,	,	PUNCT
crl-14483	81	4	of	of	ADP
crl-14483	81	5	the	the	DET
crl-14483	81	6	40	40	NUM
crl-14483	81	7	bibliographic	bibliographic	ADJ
crl-14483	81	8	questions	question	NOUN
crl-14483	81	9	,	,	PUNCT
crl-14483	81	10	14	14	NUM
crl-14483	81	11	were	be	AUX
crl-14483	81	12	assigned	assign	VERB
crl-14483	81	13	to	to	ADP
crl-14483	81	14	undergraduates	undergraduate	NOUN
crl-14483	81	15	,	,	PUNCT
crl-14483	81	16	14	14	NUM
crl-14483	81	17	to	to	PART
crl-14483	81	18	graduate	graduate	VERB
crl-14483	81	19	students	student	NOUN
crl-14483	81	20	,	,	PUNCT
crl-14483	81	21	8	8	NUM
crl-14483	81	22	to	to	ADP
crl-14483	81	23	staff	staff	NOUN
crl-14483	81	24	and	and	CCONJ
crl-14483	81	25	4	4	NUM
crl-14483	81	26	to	to	ADP
crl-14483	81	27	faculty	faculty	NOUN
crl-14483	81	28	.	.	PUNCT
crl-14483	82	1	the	the	DET
crl-14483	82	2	14	14	NUM
crl-14483	82	3	undergraduate	undergraduate	NOUN
crl-14483	82	4	questions	question	NOUN
crl-14483	82	5	were	be	AUX
crl-14483	82	6	randomly	randomly	ADV
crl-14483	82	7	assigned	assign	VERB
crl-14483	82	8	to	to	ADP
crl-14483	82	9	the	the	DET
crl-14483	82	10	three	three	NUM
crl-14483	82	11	staffing	staffing	NOUN
crl-14483	82	12	levels	level	NOUN
crl-14483	82	13	to	to	PART
crl-14483	82	14	be	be	AUX
crl-14483	82	15	tested	test	VERB
crl-14483	82	16	,	,	PUNCT
crl-14483	82	17	so	so	SCONJ
crl-14483	82	18	that	that	SCONJ
crl-14483	82	19	no	no	DET
crl-14483	82	20	category	category	NOUN
crl-14483	82	21	of	of	ADP
crl-14483	82	22	questions	question	NOUN
crl-14483	82	23	was	be	AUX
crl-14483	82	24	asked	ask	VERB
crl-14483	82	25	predominantly	predominantly	ADV
crl-14483	82	26	by	by	ADP
crl-14483	82	27	one	one	NUM
crl-14483	82	28	status	status	NOUN
crl-14483	82	29	level	level	NOUN
crl-14483	82	30	of	of	ADP
crl-14483	82	31	surrogate	surrogate	NOUN
crl-14483	82	32	or	or	CCONJ
crl-14483	82	33	during	during	ADP
crl-14483	82	34	a	a	DET
crl-14483	82	35	time	time	NOUN
crl-14483	82	36	with	with	ADP
crl-14483	82	37	a	a	DET
crl-14483	82	38	particular	particular	ADJ
crl-14483	82	39	level	level	NOUN
crl-14483	82	40	of	of	ADP
crl-14483	82	41	staffing	staffing	NOUN
crl-14483	82	42	.	.	PUNCT
crl-14483	83	1	report	report	NOUN
crl-14483	83	2	forms	form	NOUN
crl-14483	83	3	were	be	AUX
crl-14483	83	4	also	also	ADV
crl-14483	83	5	coded	code	VERB
crl-14483	83	6	for	for	ADP
crl-14483	83	7	the	the	DET
crl-14483	83	8	surrogates	surrogate	NOUN
crl-14483	83	9	'	'	PART
crl-14483	83	10	status	status	NOUN
crl-14483	83	11	and	and	CCONJ
crl-14483	83	12	sex	sex	NOUN
crl-14483	83	13	,	,	PUNCT
crl-14483	83	14	the	the	DET
crl-14483	83	15	type	type	NOUN
crl-14483	83	16	of	of	ADP
crl-14483	83	17	question	question	NOUN
crl-14483	83	18	,	,	PUNCT
crl-14483	83	19	and	and	CCONJ
crl-14483	83	20	the	the	DET
crl-14483	83	21	staffing	staffing	NOUN
crl-14483	83	22	level	level	NOUN
crl-14483	83	23	of	of	ADP
crl-14483	83	24	the	the	DET
crl-14483	83	25	information	information	NOUN
crl-14483	83	26	desk	desk	NOUN
crl-14483	83	27	.	.	PUNCT
crl-14483	84	1	in	in	ADP
crl-14483	84	2	addition	addition	NOUN
crl-14483	84	3	,	,	PUNCT
crl-14483	84	4	the	the	DET
crl-14483	84	5	time	time	NOUN
crl-14483	84	6	to	to	PART
crl-14483	84	7	ask	ask	VERB
crl-14483	84	8	the	the	DET
crl-14483	84	9	question	question	NOUN
crl-14483	84	10	was	be	AUX
crl-14483	84	11	written	write	VERB
crl-14483	84	12	on	on	ADP
crl-14483	84	13	the	the	DET
crl-14483	84	14	form	form	NOUN
crl-14483	84	15	.	.	PUNCT
crl-14483	85	1	sometimes	sometimes	ADV
crl-14483	85	2	surrogates	surrogate	NOUN
crl-14483	85	3	were	be	AUX
crl-14483	85	4	given	give	VERB
crl-14483	85	5	ranges	range	NOUN
crl-14483	85	6	of	of	ADP
crl-14483	85	7	hours	hour	NOUN
crl-14483	85	8	and	and	CCONJ
crl-14483	85	9	days	day	NOUN
crl-14483	85	10	that	that	PRON
crl-14483	85	11	questions	question	NOUN
crl-14483	85	12	could	could	AUX
crl-14483	85	13	be	be	AUX
crl-14483	85	14	asked	ask	VERB
crl-14483	85	15	within	within	ADP
crl-14483	85	16	a	a	DET
crl-14483	85	17	staffing	staffing	NOUN
crl-14483	85	18	level	level	NOUN
crl-14483	85	19	in	in	ADP
crl-14483	85	20	order	order	NOUN
crl-14483	85	21	to	to	PART
crl-14483	85	22	accommodate	accommodate	VERB
crl-14483	85	23	busy	busy	ADJ
crl-14483	85	24	schedules	schedule	NOUN
crl-14483	85	25	.	.	PUNCT
crl-14483	86	1	questions	question	NOUN
crl-14483	86	2	were	be	AUX
crl-14483	86	3	paired	pair	VERB
crl-14483	86	4	according	accord	VERB
crl-14483	86	5	to	to	ADP
crl-14483	86	6	times	time	NOUN
crl-14483	86	7	and	and	CCONJ
crl-14483	86	8	content	content	NOUN
crl-14483	86	9	.	.	PUNCT
crl-14483	87	1	for	for	ADP
crl-14483	87	2	example	example	NOUN
crl-14483	87	3	,	,	PUNCT
crl-14483	87	4	a	a	DET
crl-14483	87	5	bibliographic	bibliographic	ADJ
crl-14483	87	6	question	question	NOUN
crl-14483	87	7	might	might	AUX
crl-14483	87	8	be	be	AUX
crl-14483	87	9	paired	pair	VERB
crl-14483	87	10	with	with	ADP
crl-14483	87	11	a	a	DET
crl-14483	87	12	directional	directional	ADJ
crl-14483	87	13	or	or	CCONJ
crl-14483	87	14	a	a	DET
crl-14483	87	15	procedural	procedural	ADJ
crl-14483	87	16	question	question	NOUN
crl-14483	87	17	.	.	PUNCT
crl-14483	88	1	every	every	DET
crl-14483	88	2	effort	effort	NOUN
crl-14483	88	3	was	be	AUX
crl-14483	88	4	made	make	VERB
crl-14483	88	5	to	to	PART
crl-14483	88	6	avoid	avoid	VERB
crl-14483	88	7	pairing	pair	VERB
crl-14483	88	8	two	two	NUM
crl-14483	88	9	research	research	NOUN
crl-14483	88	10	assistance	assistance	NOUN
crl-14483	88	11	questions	question	NOUN
crl-14483	88	12	.	.	PUNCT
crl-14483	89	1	some	some	DET
crl-14483	89	2	surrogates	surrogate	NOUN
crl-14483	89	3	were	be	AUX
crl-14483	89	4	able	able	ADJ
crl-14483	89	5	to	to	PART
crl-14483	89	6	make	make	VERB
crl-14483	89	7	only	only	ADV
crl-14483	89	8	one	one	NUM
crl-14483	89	9	trip	trip	NOUN
crl-14483	89	10	to	to	ADP
crl-14483	89	11	the	the	DET
crl-14483	89	12	library	library	NOUN
crl-14483	89	13	,	,	PUNCT
crl-14483	89	14	as	as	SCONJ
crl-14483	89	15	both	both	DET
crl-14483	89	16	questions	question	NOUN
crl-14483	89	17	were	be	AUX
crl-14483	89	18	to	to	PART
crl-14483	89	19	be	be	AUX
crl-14483	89	20	asked	ask	VERB
crl-14483	89	21	during	during	ADP
crl-14483	89	22	the	the	DET
crl-14483	89	23	same	same	ADJ
crl-14483	89	24	staffing	staffing	NOUN
crl-14483	89	25	level	level	NOUN
crl-14483	89	26	time	time	NOUN
crl-14483	89	27	,	,	PUNCT
crl-14483	89	28	while	while	SCONJ
crl-14483	89	29	others	other	NOUN
crl-14483	89	30	were	be	AUX
crl-14483	89	31	required	require	VERB
crl-14483	89	32	to	to	PART
crl-14483	89	33	ask	ask	VERB
crl-14483	89	34	their	their	PRON
crl-14483	89	35	questions	question	NOUN
crl-14483	89	36	at	at	ADP
crl-14483	89	37	two	two	NUM
crl-14483	89	38	different	different	ADJ
crl-14483	89	39	times	time	NOUN
crl-14483	89	40	.	.	PUNCT
crl-14483	90	1	if	if	SCONJ
crl-14483	90	2	regular	regular	ADJ
crl-14483	90	3	users	user	NOUN
crl-14483	90	4	of	of	ADP
crl-14483	90	5	the	the	DET
crl-14483	90	6	information	information	NOUN
crl-14483	90	7	desk	desk	NOUN
crl-14483	90	8	served	serve	VERB
crl-14483	90	9	as	as	ADP
crl-14483	90	10	surrogates	surrogate	NOUN
crl-14483	90	11	,	,	PUNCT
crl-14483	90	12	an	an	DET
crl-14483	90	13	attempt	attempt	NOUN
crl-14483	90	14	was	be	AUX
crl-14483	90	15	made	make	VERB
crl-14483	90	16	to	to	PART
crl-14483	90	17	ensure	ensure	VERB
crl-14483	90	18	consistency	consistency	NOUN
crl-14483	90	19	between	between	ADP
crl-14483	90	20	the	the	DET
crl-14483	90	21	user	user	NOUN
crl-14483	90	22	's	's	PART
crl-14483	90	23	level	level	NOUN
crl-14483	90	24	of	of	ADP
crl-14483	90	25	sophistication	sophistication	NOUN
crl-14483	90	26	and	and	CCONJ
crl-14483	90	27	the	the	DET
crl-14483	90	28	level	level	NOUN
crl-14483	90	29	of	of	ADP
crl-14483	90	30	sophistication	sophistication	NOUN
crl-14483	90	31	suggested	suggest	VERB
crl-14483	90	32	by	by	ADP
crl-14483	90	33	the	the	DET
crl-14483	90	34	question	question	NOUN
crl-14483	90	35	.	.	PUNCT
crl-14483	91	1	the	the	DET
crl-14483	91	2	recording	recording	NOUN
crl-14483	91	3	form	form	NOUN
crl-14483	91	4	asked	ask	VERB
crl-14483	91	5	surrogates	surrogate	NOUN
crl-14483	91	6	to	to	PART
crl-14483	91	7	report	report	VERB
crl-14483	91	8	whether	whether	SCONJ
crl-14483	91	9	the	the	DET
crl-14483	91	10	information	information	NOUN
crl-14483	91	11	desk	desk	NOUN
crl-14483	91	12	staff	staff	NOUN
crl-14483	91	13	asked	ask	VERB
crl-14483	91	14	questions	question	NOUN
crl-14483	91	15	to	to	PART
crl-14483	91	16	clarify	clarify	VERB
crl-14483	91	17	the	the	DET
crl-14483	91	18	inquiry	inquiry	NOUN
crl-14483	91	19	or	or	CCONJ
crl-14483	91	20	requested	request	VERB
crl-14483	91	21	further	further	ADJ
crl-14483	91	22	information	information	NOUN
crl-14483	91	23	before	before	ADP
crl-14483	91	24	providing	provide	VERB
crl-14483	91	25	an	an	DET
crl-14483	91	26	answer	answer	NOUN
crl-14483	91	27	:	:	PUNCT
crl-14483	91	28	the	the	DET
crl-14483	91	29	content	content	NOUN
crl-14483	91	30	of	of	ADP
crl-14483	91	31	these	these	DET
crl-14483	91	32	exchanges	exchange	NOUN
crl-14483	91	33	was	be	AUX
crl-14483	91	34	recorded	record	VERB
crl-14483	91	35	,	,	PUNCT
crl-14483	91	36	and	and	CCONJ
crl-14483	91	37	the	the	DET
crl-14483	91	38	answer	answer	NOUN
crl-14483	91	39	to	to	ADP
crl-14483	91	40	the	the	DET
crl-14483	91	41	test	test	NOUN
crl-14483	91	42	question	question	NOUN
crl-14483	91	43	recorded	record	VERB
crl-14483	91	44	.	.	PUNCT
crl-14483	92	1	surrogates	surrogate	NOUN
crl-14483	92	2	also	also	ADV
crl-14483	92	3	noted	note	VERB
crl-14483	92	4	if	if	SCONJ
crl-14483	92	5	the	the	DET
crl-14483	92	6	staff	staff	NOUN
crl-14483	92	7	gave	give	VERB
crl-14483	92	8	the	the	DET
crl-14483	92	9	source	source	NOUN
crl-14483	92	10	of	of	ADP
crl-14483	92	11	the	the	DET
crl-14483	92	12	answer	answer	NOUN
crl-14483	92	13	or	or	CCONJ
crl-14483	92	14	indicated	indicate	VERB
crl-14483	92	15	how	how	SCONJ
crl-14483	92	16	the	the	DET
crl-14483	92	17	informathe	informathe	ADJ
crl-14483	92	18	effectiveness	effectiveness	NOUN
crl-14483	92	19	of	of	ADP
crl-14483	92	20	an	an	DET
crl-14483	92	21	information	information	NOUN
crl-14483	92	22	desk	desk	NOUN
crl-14483	92	23	459	459	NUM
crl-14483	92	24	tion	tion	NOUN
crl-14483	92	25	was	be	AUX
crl-14483	92	26	found	find	VERB
crl-14483	92	27	.	.	PUNCT
crl-14483	93	1	if	if	SCONJ
crl-14483	93	2	the	the	DET
crl-14483	93	3	test	test	NOUN
crl-14483	93	4	question	question	NOUN
crl-14483	93	5	could	could	AUX
crl-14483	93	6	not	not	PART
crl-14483	93	7	be	be	AUX
crl-14483	93	8	answered	answer	VERB
crl-14483	93	9	,	,	PUNCT
crl-14483	93	10	surrogates	surrogate	NOUN
crl-14483	93	11	recorded	record	VERB
crl-14483	93	12	whether	whether	SCONJ
crl-14483	93	13	they	they	PRON
crl-14483	93	14	were	be	AUX
crl-14483	93	15	referred	refer	VERB
crl-14483	93	16	elsewhere	elsewhere	ADV
crl-14483	93	17	for	for	ADP
crl-14483	93	18	further	further	ADJ
crl-14483	93	19	assistance	assistance	NOUN
crl-14483	93	20	and	and	CCONJ
crl-14483	93	21	specified	specify	VERB
crl-14483	93	22	to	to	ADP
crl-14483	93	23	what	what	PRON
crl-14483	93	24	or	or	CCONJ
crl-14483	93	25	to	to	PART
crl-14483	93	26	whom	whom	PRON
crl-14483	93	27	the	the	DET
crl-14483	93	28	referral	referral	NOUN
crl-14483	93	29	was	be	AUX
crl-14483	93	30	made	make	VERB
crl-14483	93	31	.	.	PUNCT
crl-14483	94	1	surrogates	surrogate	NOUN
crl-14483	94	2	were	be	AUX
crl-14483	94	3	also	also	ADV
crl-14483	94	4	asked	ask	VERB
crl-14483	94	5	to	to	PART
crl-14483	94	6	rank	rank	VERB
crl-14483	94	7	on	on	ADP
crl-14483	94	8	a	a	DET
crl-14483	94	9	scale	scale	NOUN
crl-14483	94	10	from	from	ADP
crl-14483	94	11	one	one	NUM
crl-14483	94	12	to	to	ADP
crl-14483	94	13	five	five	NUM
crl-14483	94	14	the	the	DET
crl-14483	94	15	staff	staff	NOUN
crl-14483	94	16	's	's	PART
crl-14483	94	17	friendliness	friendliness	ADJ
crl-14483	94	18	,	,	PUNCT
crl-14483	94	19	quickness	quickness	NOUN
crl-14483	94	20	,	,	PUNCT
crl-14483	94	21	politeness	politeness	ADJ
crl-14483	94	22	,	,	PUNCT
crl-14483	94	23	helpfulness	helpfulness	ADJ
crl-14483	94	24	,	,	PUNCT
crl-14483	94	25	interest	interest	NOUN
crl-14483	94	26	,	,	PUNCT
crl-14483	94	27	enthusiasm	enthusiasm	NOUN
crl-14483	94	28	,	,	PUNCT
crl-14483	94	29	and	and	CCONJ
crl-14483	94	30	competence	competence	NOUN
crl-14483	94	31	.	.	PUNCT
crl-14483	95	1	finally	finally	ADV
crl-14483	95	2	,	,	PUNCT
crl-14483	95	3	surrogates	surrogate	NOUN
crl-14483	95	4	were	be	AUX
crl-14483	95	5	asked	ask	VERB
crl-14483	95	6	to	to	PART
crl-14483	95	7	note	note	VERB
crl-14483	95	8	the	the	DET
crl-14483	95	9	amount	amount	NOUN
crl-14483	95	10	of	of	ADP
crl-14483	95	11	time	time	NOUN
crl-14483	95	12	that	that	PRON
crl-14483	95	13	elapsed	elapse	VERB
crl-14483	95	14	between	between	ADP
crl-14483	95	15	asking	ask	VERB
crl-14483	95	16	the	the	DET
crl-14483	95	17	question	question	NOUN
crl-14483	95	18	and	and	CCONJ
crl-14483	95	19	receiving	receive	VERB
crl-14483	95	20	the	the	DET
crl-14483	95	21	answer	answer	NOUN
crl-14483	95	22	.	.	PUNCT
crl-14483	96	1	after	after	SCONJ
crl-14483	96	2	all	all	DET
crl-14483	96	3	forms	form	NOUN
crl-14483	96	4	were	be	AUX
crl-14483	96	5	turned	turn	VERB
crl-14483	96	6	in	in	ADP
crl-14483	96	7	,	,	PUNCT
crl-14483	96	8	the	the	DET
crl-14483	96	9	supervisor	supervisor	NOUN
crl-14483	96	10	of	of	ADP
crl-14483	96	11	the	the	DET
crl-14483	96	12	information	information	NOUN
crl-14483	96	13	desk	desk	NOUN
crl-14483	96	14	took	take	VERB
crl-14483	96	15	all	all	DET
crl-14483	96	16	revised	revise	VERB
crl-14483	96	17	desk	desk	NOUN
crl-14483	96	18	schedules	schedule	NOUN
crl-14483	96	19	and	and	CCONJ
crl-14483	96	20	coded	code	VERB
crl-14483	96	21	them	they	PRON
crl-14483	96	22	for	for	ADP
crl-14483	96	23	level	level	NOUN
crl-14483	96	24	of	of	ADP
crl-14483	96	25	individual	individual	ADJ
crl-14483	96	26	staff	staff	NOUN
crl-14483	96	27	(	(	PUNCT
crl-14483	96	28	graduate	graduate	NOUN
crl-14483	96	29	assistant	assistant	NOUN
crl-14483	96	30	,	,	PUNCT
crl-14483	96	31	student	student	NOUN
crl-14483	96	32	assistant	assistant	NOUN
crl-14483	96	33	,	,	PUNCT
crl-14483	96	34	and	and	CCONJ
crl-14483	96	35	library	library	ADJ
crl-14483	96	36	technical	technical	ADJ
crl-14483	96	37	assistants	assistant	NOUN
crl-14483	96	38	)	)	PUNCT
crl-14483	96	39	.	.	PUNCT
crl-14483	97	1	the	the	DET
crl-14483	97	2	research	research	NOUN
crl-14483	97	3	assistant	assistant	NOUN
crl-14483	97	4	then	then	ADV
crl-14483	97	5	took	take	VERB
crl-14483	97	6	coded	code	VERB
crl-14483	97	7	schedules	schedule	NOUN
crl-14483	97	8	and	and	CCONJ
crl-14483	97	9	compared	compare	VERB
crl-14483	97	10	them	they	PRON
crl-14483	97	11	to	to	PART
crl-14483	97	12	report	report	VERB
crl-14483	97	13	forms	form	NOUN
crl-14483	97	14	so	so	SCONJ
crl-14483	97	15	that	that	SCONJ
crl-14483	97	16	neither	neither	DET
crl-14483	97	17	person	person	NOUN
crl-14483	97	18	involved	involve	VERB
crl-14483	97	19	in	in	ADP
crl-14483	97	20	the	the	DET
crl-14483	97	21	project	project	NOUN
crl-14483	97	22	could	could	AUX
crl-14483	97	23	associate	associate	VERB
crl-14483	97	24	a	a	DET
crl-14483	97	25	particular	particular	ADJ
crl-14483	97	26	question	question	NOUN
crl-14483	97	27	and	and	CCONJ
crl-14483	97	28	answer	answer	VERB
crl-14483	97	29	with	with	ADP
crl-14483	97	30	a	a	DET
crl-14483	97	31	specific	specific	ADJ
crl-14483	97	32	individual	individual	NOUN
crl-14483	97	33	.	.	PUNCT
crl-14483	98	1	however	however	ADV
crl-14483	98	2	,	,	PUNCT
crl-14483	98	3	types	type	NOUN
crl-14483	98	4	of	of	ADP
crl-14483	98	5	staff	staff	NOUN
crl-14483	98	6	could	could	AUX
crl-14483	98	7	be	be	AUX
crl-14483	98	8	identified	identify	VERB
crl-14483	98	9	.	.	PUNCT
crl-14483	99	1	findings	finding	NOUN
crl-14483	99	2	response	response	NOUN
crl-14483	99	3	rate	rate	NOUN
crl-14483	99	4	of	of	ADP
crl-14483	99	5	the	the	DET
crl-14483	99	6	200	200	NUM
crl-14483	99	7	question	question	NOUN
crl-14483	99	8	forms	form	NOUN
crl-14483	99	9	,	,	PUNCT
crl-14483	99	10	164	164	NUM
crl-14483	99	11	were	be	AUX
crl-14483	99	12	returned	return	VERB
crl-14483	99	13	and	and	CCONJ
crl-14483	99	14	were	be	AUX
crl-14483	99	15	usable	usable	ADJ
crl-14483	99	16	,	,	PUNCT
crl-14483	99	17	for	for	ADP
crl-14483	99	18	a	a	DET
crl-14483	99	19	response	response	NOUN
crl-14483	99	20	rate	rate	NOUN
crl-14483	99	21	of	of	ADP
crl-14483	99	22	82	82	NUM
crl-14483	99	23	percent	percent	NOUN
crl-14483	99	24	.	.	PUNCT
crl-14483	100	1	the	the	DET
crl-14483	100	2	36	36	NUM
crl-14483	100	3	remaining	remain	VERB
crl-14483	100	4	forms	form	NOUN
crl-14483	100	5	could	could	AUX
crl-14483	100	6	not	not	PART
crl-14483	100	7	be	be	AUX
crl-14483	100	8	used	use	VERB
crl-14483	100	9	for	for	ADP
crl-14483	100	10	one	one	NUM
crl-14483	100	11	of	of	ADP
crl-14483	100	12	several	several	ADJ
crl-14483	100	13	reasons	reason	NOUN
crl-14483	100	14	:	:	PUNCT
crl-14483	100	15	the	the	DET
crl-14483	100	16	questions	question	NOUN
crl-14483	100	17	were	be	AUX
crl-14483	100	18	asked	ask	VERB
crl-14483	100	19	at	at	ADP
crl-14483	100	20	the	the	DET
crl-14483	100	21	wrong	wrong	ADJ
crl-14483	100	22	service	service	NOUN
crl-14483	100	23	desk	desk	NOUN
crl-14483	100	24	,	,	PUNCT
crl-14483	100	25	report	report	NOUN
crl-14483	100	26	forms	form	NOUN
crl-14483	100	27	were	be	AUX
crl-14483	100	28	lost	lose	VERB
crl-14483	100	29	,	,	PUNCT
crl-14483	100	30	report	report	NOUN
crl-14483	100	31	forms	form	NOUN
crl-14483	100	32	were	be	AUX
crl-14483	100	33	not	not	PART
crl-14483	100	34	returned	return	VERB
crl-14483	100	35	,	,	PUNCT
crl-14483	100	36	or	or	CCONJ
crl-14483	100	37	the	the	DET
crl-14483	100	38	surrogate	surrogate	NOUN
crl-14483	100	39	recognized	recognize	VERB
crl-14483	100	40	the	the	DET
crl-14483	100	41	staff	staff	NOUN
crl-14483	100	42	member	member	NOUN
crl-14483	100	43	and	and	CCONJ
crl-14483	100	44	did	do	AUX
crl-14483	100	45	not	not	PART
crl-14483	100	46	ask	ask	VERB
crl-14483	100	47	the	the	DET
crl-14483	100	48	question	question	NOUN
crl-14483	100	49	.	.	PUNCT
crl-14483	101	1	accuracy	accuracy	NOUN
crl-14483	101	2	of	of	ADP
crl-14483	101	3	answers	answer	NOUN
crl-14483	101	4	table	table	NOUN
crl-14483	101	5	1	1	NUM
crl-14483	101	6	shows	show	VERB
crl-14483	101	7	the	the	DET
crl-14483	101	8	number	number	NOUN
crl-14483	101	9	of	of	ADP
crl-14483	101	10	correct	correct	ADJ
crl-14483	101	11	responses	response	NOUN
crl-14483	101	12	by	by	ADP
crl-14483	101	13	the	the	DET
crl-14483	101	14	type	type	NOUN
crl-14483	101	15	of	of	ADP
crl-14483	101	16	question	question	NOUN
crl-14483	101	17	.	.	PUNCT
crl-14483	102	1	in	in	ADP
crl-14483	102	2	the	the	DET
crl-14483	102	3	strict	strict	ADJ
crl-14483	102	4	sense	sense	NOUN
crl-14483	102	5	,	,	PUNCT
crl-14483	102	6	62.2	62.2	NUM
crl-14483	102	7	%	%	NOUN
crl-14483	102	8	were	be	AUX
crl-14483	102	9	answered	answer	VERB
crl-14483	102	10	correctly	correctly	ADV
crl-14483	102	11	.	.	PUNCT
crl-14483	103	1	according	accord	VERB
crl-14483	103	2	to	to	ADP
crl-14483	103	3	written	write	VERB
crl-14483	103	4	guidelines	guideline	NOUN
crl-14483	103	5	for	for	ADP
crl-14483	103	6	information	information	NOUN
crl-14483	103	7	desk	desk	NOUN
crl-14483	103	8	personnel	personnel	NOUN
crl-14483	103	9	,	,	PUNCT
crl-14483	103	10	however	however	ADV
crl-14483	103	11	,	,	PUNCT
crl-14483	103	12	referrals	referral	NOUN
crl-14483	103	13	are	be	AUX
crl-14483	103	14	considered	consider	VERB
crl-14483	103	15	to	to	PART
crl-14483	103	16	be	be	AUX
crl-14483	103	17	a	a	DET
crl-14483	103	18	correct	correct	ADJ
crl-14483	103	19	response	response	NOUN
crl-14483	103	20	.	.	PUNCT
crl-14483	104	1	consequently	consequently	ADV
crl-14483	104	2	,	,	PUNCT
crl-14483	104	3	the	the	DET
crl-14483	104	4	broader	broad	ADJ
crl-14483	104	5	concept	concept	NOUN
crl-14483	104	6	of	of	ADP
crl-14483	104	7	correct	correct	ADJ
crl-14483	104	8	handling	handling	NOUN
crl-14483	104	9	of	of	ADP
crl-14483	104	10	the	the	DET
crl-14483	104	11	question	question	NOUN
crl-14483	104	12	may	may	AUX
crl-14483	104	13	be	be	AUX
crl-14483	104	14	a	a	DET
crl-14483	104	15	truer	true	ADJ
crl-14483	104	16	measure	measure	NOUN
crl-14483	104	17	of	of	ADP
crl-14483	104	18	accuracy	accuracy	NOUN
crl-14483	104	19	than	than	ADP
crl-14483	104	20	correct	correct	ADJ
crl-14483	104	21	answering	answering	NOUN
crl-14483	104	22	.	.	PUNCT
crl-14483	105	1	when	when	SCONJ
crl-14483	105	2	combined	combine	VERB
crl-14483	105	3	into	into	ADP
crl-14483	105	4	two	two	NUM
crl-14483	105	5	categories	category	NOUN
crl-14483	105	6	of	of	ADP
crl-14483	105	7	acceptable	acceptable	ADJ
crl-14483	105	8	responses	response	NOUN
crl-14483	105	9	,	,	PUNCT
crl-14483	105	10	i.e.	i.e.	X
crl-14483	105	11	,	,	PUNCT
crl-14483	105	12	correct	correct	ADJ
crl-14483	105	13	answers	answer	NOUN
crl-14483	105	14	and	and	CCONJ
crl-14483	105	15	immediate	immediate	ADJ
crl-14483	105	16	referrals	referral	NOUN
crl-14483	105	17	to	to	PART
crl-14483	105	18	reference	reference	VERB
crl-14483	105	19	,	,	PUNCT
crl-14483	105	20	and	and	CCONJ
crl-14483	105	21	unacceptable	unacceptable	ADJ
crl-14483	105	22	responses	response	NOUN
crl-14483	105	23	,	,	PUNCT
crl-14483	105	24	i.e.	i.e.	X
crl-14483	105	25	,	,	PUNCT
crl-14483	105	26	no	no	DET
crl-14483	105	27	answer	answer	NOUN
crl-14483	105	28	,	,	PUNCT
crl-14483	105	29	or	or	CCONJ
crl-14483	105	30	an	an	DET
crl-14483	105	31	incorrect	incorrect	ADJ
crl-14483	105	32	or	or	CCONJ
crl-14483	105	33	only	only	ADV
crl-14483	105	34	partially	partially	ADV
crl-14483	105	35	correct	correct	ADJ
crl-14483	105	36	answer	answer	NOUN
crl-14483	105	37	,	,	PUNCT
crl-14483	105	38	a	a	DET
crl-14483	105	39	different	different	ADJ
crl-14483	105	40	picture	picture	NOUN
crl-14483	105	41	emerges	emerge	VERB
crl-14483	105	42	.	.	PUNCT
crl-14483	106	1	for	for	ADP
crl-14483	106	2	instance	instance	NOUN
crl-14483	106	3	,	,	PUNCT
crl-14483	106	4	bibliographic	bibliographic	ADJ
crl-14483	106	5	questions	question	NOUN
crl-14483	106	6	were	be	AUX
crl-14483	106	7	handled	handle	VERB
crl-14483	106	8	correctly	correctly	ADV
crl-14483	106	9	60	60	NUM
crl-14483	106	10	%	%	NOUN
crl-14483	106	11	of	of	ADP
crl-14483	106	12	the	the	DET
crl-14483	106	13	time	time	NOUN
crl-14483	106	14	,	,	PUNCT
crl-14483	106	15	ready	ready	ADJ
crl-14483	106	16	reference	reference	NOUN
crl-14483	106	17	questions	question	NOUN
crl-14483	106	18	67.6	67.6	NUM
crl-14483	106	19	%	%	NOUN
crl-14483	106	20	,	,	PUNCT
crl-14483	106	21	and	and	CCONJ
crl-14483	106	22	subject	subject	ADJ
crl-14483	106	23	questions	question	NOUN
crl-14483	106	24	64	64	NUM
crl-14483	106	25	%	%	NOUN
crl-14483	106	26	when	when	SCONJ
crl-14483	106	27	this	this	DET
crl-14483	106	28	criterion	criterion	NOUN
crl-14483	106	29	of	of	ADP
crl-14483	106	30	accuracy	accuracy	NOUN
crl-14483	106	31	is	be	AUX
crl-14483	106	32	used	use	VERB
crl-14483	106	33	.	.	PUNCT
crl-14483	107	1	while	while	SCONJ
crl-14483	107	2	subject	subject	ADJ
crl-14483	107	3	responses	response	NOUN
crl-14483	107	4	could	could	AUX
crl-14483	107	5	use	use	VERB
crl-14483	107	6	some	some	DET
crl-14483	107	7	improvement	improvement	NOUN
crl-14483	107	8	(	(	PUNCT
crl-14483	107	9	although	although	SCONJ
crl-14483	107	10	partially	partially	ADV
crl-14483	107	11	correct	correct	ADJ
crl-14483	107	12	answers	answer	NOUN
crl-14483	107	13	were	be	AUX
crl-14483	107	14	not	not	PART
crl-14483	107	15	paired	pair	VERB
crl-14483	107	16	with	with	ADP
crl-14483	107	17	subsequent	subsequent	ADJ
crl-14483	107	18	referrals	referral	NOUN
crl-14483	107	19	at	at	ADP
crl-14483	107	20	this	this	DET
crl-14483	107	21	point	point	NOUN
crl-14483	107	22	)	)	PUNCT
crl-14483	107	23	,	,	PUNCT
crl-14483	107	24	it	it	PRON
crl-14483	107	25	is	be	AUX
crl-14483	107	26	obvious	obvious	ADJ
crl-14483	107	27	that	that	SCONJ
crl-14483	107	28	more	more	ADJ
crl-14483	107	29	attention	attention	NOUN
crl-14483	107	30	needs	need	VERB
crl-14483	107	31	to	to	PART
crl-14483	107	32	be	be	AUX
crl-14483	107	33	given	give	VERB
crl-14483	107	34	in	in	ADP
crl-14483	107	35	the	the	DET
crl-14483	107	36	training	training	NOUN
crl-14483	107	37	program	program	NOUN
crl-14483	107	38	to	to	ADP
crl-14483	107	39	bibliographic	bibliographic	ADJ
crl-14483	107	40	questions	question	NOUN
crl-14483	107	41	and	and	CCONJ
crl-14483	107	42	ready	ready	ADJ
crl-14483	107	43	reference	reference	NOUN
crl-14483	107	44	questions	question	NOUN
crl-14483	107	45	.	.	PUNCT
crl-14483	108	1	ability	ability	NOUN
crl-14483	108	2	to	to	PART
crl-14483	108	3	answer	answer	VERB
crl-14483	108	4	of	of	ADP
crl-14483	108	5	the	the	DET
crl-14483	108	6	164	164	NUM
crl-14483	108	7	questions	question	NOUN
crl-14483	108	8	,	,	PUNCT
crl-14483	108	9	83.5	83.5	NUM
crl-14483	108	10	%	%	NOUN
crl-14483	108	11	could	could	AUX
crl-14483	108	12	be	be	AUX
crl-14483	108	13	answered	answer	VERB
crl-14483	108	14	completely	completely	ADV
crl-14483	108	15	at	at	ADP
crl-14483	108	16	the	the	DET
crl-14483	108	17	information	information	NOUN
crl-14483	108	18	desk	desk	NOUN
crl-14483	108	19	using	use	VERB
crl-14483	108	20	available	available	ADJ
crl-14483	108	21	sources	source	NOUN
crl-14483	108	22	,	,	PUNCT
crl-14483	108	23	as	as	SCONJ
crl-14483	108	24	detailed	detailed	ADJ
crl-14483	108	25	in	in	ADP
crl-14483	108	26	table	table	NOUN
crl-14483	108	27	2	2	NUM
crl-14483	108	28	.	.	PUNCT
crl-14483	109	1	the	the	DET
crl-14483	109	2	breakdown	breakdown	NOUN
crl-14483	109	3	by	by	ADP
crl-14483	109	4	type	type	NOUN
crl-14483	109	5	of	of	ADP
crl-14483	109	6	question	question	NOUN
crl-14483	109	7	indicates	indicate	VERB
crl-14483	109	8	that	that	SCONJ
crl-14483	109	9	subject	subject	ADJ
crl-14483	109	10	questions	question	NOUN
crl-14483	109	11	can	can	AUX
crl-14483	109	12	be	be	AUX
crl-14483	109	13	handled	handle	VERB
crl-14483	109	14	least	least	ADV
crl-14483	109	15	well	well	ADV
crl-14483	109	16	,	,	PUNCT
crl-14483	109	17	although	although	SCONJ
crl-14483	109	18	a	a	DET
crl-14483	109	19	large	large	ADJ
crl-14483	109	20	number	number	NOUN
crl-14483	109	21	can	can	AUX
crl-14483	109	22	be	be	AUX
crl-14483	109	23	partially	partially	ADV
crl-14483	109	24	answered	answer	VERB
crl-14483	109	25	.	.	PUNCT
crl-14483	110	1	comparing	compare	VERB
crl-14483	110	2	the	the	DET
crl-14483	110	3	questions	question	NOUN
crl-14483	110	4	answered	answer	VERB
crl-14483	110	5	correctly	correctly	ADV
crl-14483	110	6	as	as	SCONJ
crl-14483	110	7	listed	list	VERB
crl-14483	110	8	in	in	ADP
crl-14483	110	9	column	column	NOUN
crl-14483	110	10	1	1	NUM
crl-14483	110	11	of	of	ADP
crl-14483	110	12	table	table	NOUN
crl-14483	110	13	1	1	NUM
crl-14483	110	14	with	with	ADP
crl-14483	110	15	the	the	DET
crl-14483	110	16	questions	question	NOUN
crl-14483	110	17	capable	capable	ADJ
crl-14483	110	18	of	of	ADP
crl-14483	110	19	being	be	AUX
crl-14483	110	20	answered	answer	VERB
crl-14483	110	21	correctly	correctly	ADV
crl-14483	110	22	as	as	SCONJ
crl-14483	110	23	listed	list	VERB
crl-14483	110	24	in	in	ADP
crl-14483	110	25	column	column	NOUN
crl-14483	110	26	1	1	NUM
crl-14483	110	27	of	of	ADP
crl-14483	110	28	table	table	NOUN
crl-14483	110	29	2	2	NUM
crl-14483	110	30	,	,	PUNCT
crl-14483	110	31	it	it	PRON
crl-14483	110	32	is	be	AUX
crl-14483	110	33	apparent	apparent	ADJ
crl-14483	110	34	table	table	NOUN
crl-14483	110	35	1	1	NUM
crl-14483	110	36	correctness	correctness	NOUN
crl-14483	110	37	of	of	ADP
crl-14483	110	38	answer	answer	NOUN
crl-14483	110	39	by	by	ADP
crl-14483	110	40	type	type	NOUN
crl-14483	110	41	of	of	ADP
crl-14483	110	42	questions	question	NOUN
crl-14483	110	43	type	type	NOUN
crl-14483	110	44	of	of	ADP
crl-14483	110	45	question	question	NOUN
crl-14483	110	46	correct	correct	ADJ
crl-14483	110	47	partially	partially	ADV
crl-14483	110	48	incorrect	incorrect	ADJ
crl-14483	110	49	no	no	DET
crl-14483	110	50	answer	answer	NOUN
crl-14483	110	51	referred	refer	VERB
crl-14483	110	52	row	row	NOUN
crl-14483	110	53	correct	correct	ADJ
crl-14483	110	54	total	total	ADJ
crl-14483	110	55	bibliographic	bibliographic	ADJ
crl-14483	110	56	20	20	NUM
crl-14483	110	57	(	(	PUNCT
crl-14483	110	58	57.1	57.1	NUM
crl-14483	110	59	)	)	SYM
crl-14483	110	60	5	5	NUM
crl-14483	110	61	(	(	PUNCT
crl-14483	110	62	14.3	14.3	NUM
crl-14483	110	63	)	)	SYM
crl-14483	110	64	5	5	NUM
crl-14483	110	65	(	(	PUNCT
crl-14483	110	66	14.3	14.3	NUM
crl-14483	110	67	)	)	PUNCT
crl-14483	110	68	4	4	NUM
crl-14483	110	69	(	(	PUNCT
crl-14483	110	70	11.4	11.4	NUM
crl-14483	110	71	)	)	PUNCT
crl-14483	110	72	1	1	NUM
crl-14483	110	73	(	(	PUNCT
crl-14483	110	74	2.9	2.9	NUM
crl-14483	110	75	)	)	PUNCT
crl-14483	110	76	35	35	NUM
crl-14483	110	77	(	(	PUNCT
crl-14483	110	78	19.6	19.6	NUM
crl-14483	110	79	)	)	PUNCT
crl-14483	110	80	(	(	PUNCT
crl-14483	110	81	23.8	23.8	NUM
crl-14483	110	82	)	)	PUNCT
crl-14483	110	83	(	(	PUNCT
crl-14483	110	84	27.8	27.8	NUM
crl-14483	110	85	)	)	PUNCT
crl-14483	110	86	(	(	PUNCT
crl-14483	110	87	44.4	44.4	NUM
crl-14483	110	88	)	)	PUNCT
crl-14483	110	89	(	(	PUNCT
crl-14483	110	90	1.7	1.7	NUM
crl-14483	110	91	)	)	PUNCT
crl-14483	110	92	(	(	PUNCT
crl-14483	110	93	21	21	NUM
crl-14483	110	94	.3	.3	NUM
crl-14483	110	95	)	)	PUNCT
crl-14483	110	96	subject	subject	NOUN
crl-14483	110	97	9	9	NUM
crl-14483	110	98	(	(	PUNCT
crl-14483	110	99	32.1	32.1	NUM
crl-14483	110	100	)	)	PUNCT
crl-14483	110	101	6	6	NUM
crl-14483	110	102	(	(	PUNCT
crl-14483	110	103	21	21	NUM
crl-14483	110	104	.4	.4	NUM
crl-14483	110	105	)	)	PUNCT
crl-14483	110	106	2	2	NUM
crl-14483	110	107	(	(	PUNCT
crl-14483	110	108	7.1	7.1	NUM
crl-14483	110	109	)	)	SYM
crl-14483	110	110	2	2	NUM
crl-14483	110	111	(	(	PUNCT
crl-14483	110	112	7.1	7.1	NUM
crl-14483	110	113	)	)	PUNCT
crl-14483	110	114	9	9	NUM
crl-14483	110	115	(	(	PUNCT
crl-14483	110	116	32.1	32.1	NUM
crl-14483	110	117	)	)	SYM
crl-14483	110	118	28	28	NUM
crl-14483	110	119	(	(	PUNCT
crl-14483	110	120	8.8	8.8	NUM
crl-14483	110	121	)	)	PUNCT
crl-14483	110	122	(	(	PUNCT
crl-14483	110	123	23.8	23.8	NUM
crl-14483	110	124	)	)	PUNCT
crl-14483	110	125	(	(	PUNCT
crl-14483	110	126	11.1	11.1	NUM
crl-14483	110	127	)	)	PUNCT
crl-14483	110	128	(	(	PUNCT
crl-14483	110	129	22.2	22.2	NUM
crl-14483	110	130	)	)	PUNCT
crl-14483	110	131	(	(	PUNCT
crl-14483	110	132	64.3	64.3	NUM
crl-14483	110	133	)	)	PUNCT
crl-14483	110	134	(	(	PUNCT
crl-14483	110	135	17.1	17.1	NUM
crl-14483	110	136	)	)	PUNCT
crl-14483	110	137	procedural	procedural	ADJ
crl-14483	110	138	24	24	NUM
crl-14483	110	139	(	(	PUNCT
crl-14483	110	140	72.7	72.7	NUM
crl-14483	110	141	)	)	PUNCT
crl-14483	110	142	4	4	NUM
crl-14483	110	143	(	(	PUNCT
crl-14483	110	144	12.1	12.1	NUM
crl-14483	110	145	)	)	PUNCT
crl-14483	110	146	5	5	NUM
crl-14483	110	147	(	(	PUNCT
crl-14483	110	148	15.2	15.2	NUM
crl-14483	110	149	)	)	PUNCT
crl-14483	110	150	33	33	NUM
crl-14483	110	151	(	(	PUNCT
crl-14483	110	152	23.5	23.5	NUM
crl-14483	110	153	)	)	PUNCT
crl-14483	110	154	(	(	PUNCT
crl-14483	110	155	19.0	19.0	NUM
crl-14483	110	156	)	)	PUNCT
crl-14483	110	157	(	(	PUNCT
crl-14483	110	158	27.8	27.8	NUM
crl-14483	110	159	)	)	PUNCT
crl-14483	110	160	(	(	PUNCT
crl-14483	110	161	20.1	20.1	NUM
crl-14483	110	162	)	)	PUNCT
crl-14483	110	163	ready	ready	ADJ
crl-14483	110	164	reference	reference	NOUN
crl-14483	110	165	20	20	NUM
crl-14483	110	166	(	(	PUNCT
crl-14483	110	167	59.0	59.0	NUM
crl-14483	110	168	)	)	PUNCT
crl-14483	110	169	4	4	NUM
crl-14483	110	170	(	(	PUNCT
crl-14483	110	171	11.8	11.8	NUM
crl-14483	110	172	)	)	SYM
crl-14483	110	173	5	5	NUM
crl-14483	110	174	(	(	PUNCT
crl-14483	110	175	14.7	14.7	NUM
crl-14483	110	176	)	)	SYM
crl-14483	110	177	2	2	NUM
crl-14483	110	178	(	(	PUNCT
crl-14483	110	179	5.9	5.9	NUM
crl-14483	110	180	)	)	PUNCT
crl-14483	110	181	3	3	NUM
crl-14483	110	182	(	(	PUNCT
crl-14483	110	183	8.8	8.8	NUM
crl-14483	110	184	)	)	PUNCT
crl-14483	110	185	34	34	NUM
crl-14483	110	186	(	(	PUNCT
crl-14483	110	187	19.6	19.6	NUM
crl-14483	110	188	)	)	PUNCT
crl-14483	110	189	(	(	PUNCT
crl-14483	110	190	19.0	19.0	NUM
crl-14483	110	191	)	)	PUNCT
crl-14483	110	192	(	(	PUNCT
crl-14483	110	193	27.8	27.8	NUM
crl-14483	110	194	)	)	PUNCT
crl-14483	110	195	(	(	PUNCT
crl-14483	110	196	22.2	22.2	NUM
crl-14483	110	197	)	)	PUNCT
crl-14483	110	198	(	(	PUNCT
crl-14483	110	199	21.4	21.4	NUM
crl-14483	110	200	)	)	PUNCT
crl-14483	110	201	(	(	PUNCT
crl-14483	110	202	20.7	20.7	NUM
crl-14483	110	203	)	)	PUNCT
crl-14483	110	204	directional	directional	ADJ
crl-14483	110	205	29	29	NUM
crl-14483	110	206	(	(	PUNCT
crl-14483	110	207	85.3	85.3	NUM
crl-14483	110	208	)	)	SYM
crl-14483	110	209	2	2	NUM
crl-14483	110	210	(	(	PUNCT
crl-14483	110	211	5.9	5.9	NUM
crl-14483	110	212	)	)	SYM
crl-14483	110	213	1	1	NUM
crl-14483	110	214	(	(	PUNCT
crl-14483	110	215	2.9	2.9	NUM
crl-14483	110	216	)	)	SYM
crl-14483	110	217	1	1	NUM
crl-14483	110	218	(	(	PUNCT
crl-14483	110	219	2.9	2.9	NUM
crl-14483	110	220	)	)	SYM
crl-14483	110	221	1	1	NUM
crl-14483	110	222	(	(	PUNCT
crl-14483	110	223	2.9	2.9	NUM
crl-14483	110	224	)	)	PUNCT
crl-14483	110	225	34	34	NUM
crl-14483	110	226	(	(	PUNCT
crl-14483	110	227	28.4	28.4	NUM
crl-14483	110	228	)	)	PUNCT
crl-14483	110	229	(	(	PUNCT
crl-14483	110	230	9.5	9.5	NUM
crl-14483	110	231	)	)	PUNCT
crl-14483	110	232	(	(	PUNCT
crl-14483	110	233	5.6	5.6	NUM
crl-14483	110	234	)	)	PUNCT
crl-14483	110	235	(	(	PUNCT
crl-14483	110	236	11.1	11.1	NUM
crl-14483	110	237	)	)	PUNCT
crl-14483	110	238	(	(	PUNCT
crl-14483	110	239	7.1	7.1	NUM
crl-14483	110	240	)	)	PUNCT
crl-14483	110	241	(	(	PUNCT
crl-14483	110	242	20.7	20.7	NUM
crl-14483	110	243	)	)	PUNCT
crl-14483	110	244	column	column	NOUN
crl-14483	110	245	totals	total	VERB
crl-14483	110	246	102	102	NUM
crl-14483	110	247	(	(	PUNCT
crl-14483	110	248	62.2	62.2	NUM
crl-14483	110	249	)	)	SYM
crl-14483	110	250	21	21	NUM
crl-14483	110	251	(	(	PUNCT
crl-14483	110	252	12.8	12.8	NUM
crl-14483	110	253	)	)	PUNCT
crl-14483	110	254	18	18	NUM
crl-14483	110	255	(	(	PUNCT
crl-14483	110	256	11.0	11.0	NUM
crl-14483	110	257	)	)	PUNCT
crl-14483	110	258	9	9	NUM
crl-14483	110	259	(	(	PUNCT
crl-14483	110	260	5.5	5.5	NUM
crl-14483	110	261	)	)	PUNCT
crl-14483	110	262	14	14	NUM
crl-14483	110	263	(	(	PUNCT
crl-14483	110	264	8.5	8.5	NUM
crl-14483	110	265	)	)	PUNCT
crl-14483	110	266	164	164	NUM
crl-14483	110	267	100.0	100.0	NUM
crl-14483	110	268	figures	figure	NOUN
crl-14483	110	269	in	in	ADP
crl-14483	110	270	parentheses	parenthesis	NOUN
crl-14483	110	271	to	to	ADP
crl-14483	110	272	the	the	DET
crl-14483	110	273	right	right	NOUN
crl-14483	110	274	of	of	ADP
crl-14483	110	275	raw	raw	ADJ
crl-14483	110	276	numbers	number	NOUN
crl-14483	110	277	represent	represent	VERB
crl-14483	110	278	row	row	NOUN
crl-14483	110	279	percentages	percentage	NOUN
crl-14483	110	280	.	.	PUNCT
crl-14483	111	1	figures	figure	NOUN
crl-14483	111	2	in	in	ADP
crl-14483	111	3	parentheses	parenthesis	NOUN
crl-14483	111	4	below	below	ADP
crl-14483	111	5	raw	raw	ADJ
crl-14483	111	6	numbers	number	NOUN
crl-14483	111	7	represent	represent	VERB
crl-14483	111	8	column	column	NOUN
crl-14483	111	9	percentages	percentage	NOUN
crl-14483	111	10	.	.	PUNCT
crl-14483	112	1	460	460	NUM
crl-14483	112	2	college	college	PROPN
crl-14483	112	3	&	&	CCONJ
crl-14483	112	4	research	research	PROPN
crl-14483	112	5	libraries	library	NOUN
crl-14483	112	6	that	that	SCONJ
crl-14483	112	7	by	by	ADP
crl-14483	112	8	type	type	NOUN
crl-14483	112	9	,	,	PUNCT
crl-14483	112	10	of	of	ADP
crl-14483	112	11	those	those	DET
crl-14483	112	12	questions	question	NOUN
crl-14483	112	13	capable	capable	ADJ
crl-14483	112	14	of	of	ADP
crl-14483	112	15	being	be	AUX
crl-14483	112	16	answered	answer	VERB
crl-14483	112	17	at	at	ADP
crl-14483	112	18	the	the	DET
crl-14483	112	19	information	information	NOUN
crl-14483	112	20	desk	desk	NOUN
crl-14483	112	21	,	,	PUNCT
crl-14483	112	22	63	63	NUM
crl-14483	112	23	%	%	NOUN
crl-14483	112	24	of	of	ADP
crl-14483	112	25	ready	ready	ADJ
crl-14483	112	26	reference	reference	NOUN
crl-14483	112	27	questions	question	NOUN
crl-14483	112	28	,	,	PUNCT
crl-14483	112	29	65	65	NUM
crl-14483	112	30	%	%	NOUN
crl-14483	112	31	of	of	ADP
crl-14483	112	32	bibliographic	bibliographic	ADJ
crl-14483	112	33	questions	question	NOUN
crl-14483	112	34	,	,	PUNCT
crl-14483	112	35	75	75	NUM
crl-14483	112	36	%	%	NOUN
crl-14483	112	37	of	of	ADP
crl-14483	112	38	subject	subject	ADJ
crl-14483	112	39	questions	question	NOUN
crl-14483	112	40	,	,	PUNCT
crl-14483	112	41	83	83	NUM
crl-14483	112	42	%	%	NOUN
crl-14483	112	43	of	of	ADP
crl-14483	112	44	procedural	procedural	ADJ
crl-14483	112	45	questions	question	NOUN
crl-14483	112	46	,	,	PUNCT
crl-14483	112	47	and	and	CCONJ
crl-14483	112	48	91	91	NUM
crl-14483	112	49	%	%	NOUN
crl-14483	112	50	of	of	ADP
crl-14483	112	51	directional	directional	ADJ
crl-14483	112	52	questions	question	NOUN
crl-14483	112	53	were	be	AUX
crl-14483	112	54	answered	answer	VERB
crl-14483	112	55	correctly	correctly	ADV
crl-14483	112	56	.	.	PUNCT
crl-14483	113	1	table	table	NOUN
crl-14483	113	2	1	1	NUM
crl-14483	113	3	,	,	PUNCT
crl-14483	113	4	then	then	ADV
crl-14483	113	5	,	,	PUNCT
crl-14483	113	6	can	can	AUX
crl-14483	113	7	mislead	mislead	VERB
crl-14483	113	8	without	without	ADP
crl-14483	113	9	consideration	consideration	NOUN
crl-14483	113	10	of	of	ADP
crl-14483	113	11	how	how	SCONJ
crl-14483	113	12	many	many	ADJ
crl-14483	113	13	of	of	ADP
crl-14483	113	14	those	those	DET
crl-14483	113	15	questions	question	NOUN
crl-14483	113	16	have	have	AUX
crl-14483	113	17	the	the	DET
crl-14483	113	18	potential	potential	NOUN
crl-14483	113	19	to	to	PART
crl-14483	113	20	be	be	AUX
crl-14483	113	21	answered	answer	VERB
crl-14483	113	22	at	at	ADP
crl-14483	113	23	the	the	DET
crl-14483	113	24	information	information	NOUN
crl-14483	113	25	desk	desk	NOUN
crl-14483	113	26	.	.	PUNCT
crl-14483	114	1	"	"	PUNCT
crl-14483	114	2	sources	source	NOUN
crl-14483	114	3	most	most	ADV
crl-14483	114	4	heavily	heavily	ADV
crl-14483	114	5	used	use	VERB
crl-14483	114	6	were	be	AUX
crl-14483	114	7	the	the	DET
crl-14483	114	8	online	online	ADJ
crl-14483	114	9	catalog	catalog	NOUN
crl-14483	114	10	,	,	PUNCT
crl-14483	114	11	ready	ready	ADJ
crl-14483	114	12	reference	reference	NOUN
crl-14483	114	13	sources	source	NOUN
crl-14483	114	14	,	,	PUNCT
crl-14483	114	15	and	and	CCONJ
crl-14483	114	16	the	the	DET
crl-14483	114	17	rolodex	rolodex	NOUN
crl-14483	114	18	(	(	PUNCT
crl-14483	114	19	a	a	DET
crl-14483	114	20	file	file	NOUN
crl-14483	114	21	of	of	ADP
crl-14483	114	22	local	local	ADJ
crl-14483	114	23	information	information	NOUN
crl-14483	114	24	and	and	CCONJ
crl-14483	114	25	procedures	procedure	NOUN
crl-14483	114	26	)	)	PUNCT
crl-14483	114	27	.	.	PUNCT
crl-14483	115	1	the	the	DET
crl-14483	115	2	card	card	NOUN
crl-14483	115	3	catalog	catalog	NOUN
crl-14483	115	4	was	be	AUX
crl-14483	115	5	the	the	DET
crl-14483	115	6	most	most	ADV
crl-14483	115	7	underutilized	underutilize	VERB
crl-14483	115	8	source	source	NOUN
crl-14483	115	9	available	available	ADJ
crl-14483	115	10	at	at	ADP
crl-14483	115	11	the	the	DET
crl-14483	115	12	information	information	NOUN
crl-14483	115	13	desk	desk	NOUN
crl-14483	115	14	.	.	PUNCT
crl-14483	115	15	''	''	PUNCT
crl-14483	116	1	use	use	NOUN
crl-14483	116	2	of	of	ADP
crl-14483	116	3	available	available	ADJ
crl-14483	116	4	sources	source	NOUN
crl-14483	116	5	sources	source	NOUN
crl-14483	116	6	most	most	ADV
crl-14483	116	7	heavily	heavily	ADV
crl-14483	116	8	used	use	VERB
crl-14483	116	9	were	be	AUX
crl-14483	116	10	the	the	DET
crl-14483	116	11	online	online	ADJ
crl-14483	116	12	catalog	catalog	NOUN
crl-14483	116	13	,	,	PUNCT
crl-14483	116	14	ready	ready	ADJ
crl-14483	116	15	reference	reference	NOUN
crl-14483	116	16	sources	source	NOUN
crl-14483	116	17	,	,	PUNCT
crl-14483	116	18	and	and	CCONJ
crl-14483	116	19	the	the	DET
crl-14483	116	20	rolodex	rolodex	NOUN
crl-14483	116	21	(	(	PUNCT
crl-14483	116	22	a	a	DET
crl-14483	116	23	file	file	NOUN
crl-14483	116	24	of	of	ADP
crl-14483	116	25	local	local	ADJ
crl-14483	116	26	information	information	NOUN
crl-14483	116	27	and	and	CCONJ
crl-14483	116	28	procedures	procedure	NOUN
crl-14483	116	29	)	)	PUNCT
crl-14483	116	30	.	.	PUNCT
crl-14483	117	1	the	the	DET
crl-14483	117	2	card	card	NOUN
crl-14483	117	3	catalog	catalog	NOUN
crl-14483	117	4	was	be	AUX
crl-14483	117	5	the	the	DET
crl-14483	117	6	most	most	ADV
crl-14483	117	7	underutilized	underutilize	VERB
crl-14483	117	8	source	source	NOUN
crl-14483	117	9	available	available	ADJ
crl-14483	117	10	at	at	ADP
crl-14483	117	11	the	the	DET
crl-14483	117	12	information	information	NOUN
crl-14483	117	13	desk	desk	NOUN
crl-14483	117	14	.	.	PUNCT
crl-14483	118	1	a	a	DET
crl-14483	118	2	correct	correct	ADJ
crl-14483	118	3	source	source	NOUN
crl-14483	118	4	was	be	AUX
crl-14483	118	5	available	available	ADJ
crl-14483	118	6	,	,	PUNCT
crl-14483	118	7	but	but	CCONJ
crl-14483	118	8	not	not	PART
crl-14483	118	9	used	use	VERB
crl-14483	118	10	,	,	PUNCT
crl-14483	118	11	16.5	16.5	NUM
crl-14483	118	12	%	%	NOUN
crl-14483	118	13	of	of	ADP
crl-14483	118	14	the	the	DET
crl-14483	118	15	time	time	NOUN
crl-14483	118	16	(	(	PUNCT
crl-14483	118	17	27	27	NUM
crl-14483	118	18	questions	question	NOUN
crl-14483	118	19	)	)	PUNCT
crl-14483	118	20	.	.	PUNCT
crl-14483	119	1	an	an	DET
crl-14483	119	2	examination	examination	NOUN
crl-14483	119	3	of	of	ADP
crl-14483	119	4	these	these	DET
crl-14483	119	5	questions	question	NOUN
crl-14483	119	6	showed	show	VERB
crl-14483	119	7	that	that	SCONJ
crl-14483	119	8	several	several	ADJ
crl-14483	119	9	depended	depend	VERB
crl-14483	119	10	on	on	ADP
crl-14483	119	11	the	the	DET
crl-14483	119	12	use	use	NOUN
crl-14483	119	13	of	of	ADP
crl-14483	119	14	ready	ready	ADJ
crl-14483	119	15	reference	reference	NOUN
crl-14483	119	16	sources	source	NOUN
crl-14483	119	17	,	,	PUNCT
crl-14483	119	18	such	such	ADJ
crl-14483	119	19	as	as	ADP
crl-14483	119	20	world	world	NOUN
crl-14483	119	21	almanac	almanac	NOUN
crl-14483	119	22	or	or	CCONJ
crl-14483	119	23	commonwealth	commonwealth	NOUN
crl-14483	119	24	universities	university	NOUN
crl-14483	119	25	yearbook	yearbook	VERB
crl-14483	119	26	,	,	PUNCT
crl-14483	119	27	but	but	CCONJ
crl-14483	119	28	that	that	SCONJ
crl-14483	119	29	several	several	ADJ
crl-14483	119	30	could	could	AUX
crl-14483	119	31	have	have	AUX
crl-14483	119	32	been	be	AUX
crl-14483	119	33	answered	answer	VERB
crl-14483	119	34	at	at	ADP
crl-14483	119	35	least	least	ADJ
crl-14483	119	36	partially	partially	ADV
crl-14483	119	37	by	by	ADP
crl-14483	119	38	july	july	PROPN
crl-14483	119	39	1989	1989	NUM
crl-14483	119	40	use	use	NOUN
crl-14483	119	41	of	of	ADP
crl-14483	119	42	the	the	DET
crl-14483	119	43	card	card	NOUN
crl-14483	119	44	catalog	catalog	NOUN
crl-14483	119	45	.	.	PUNCT
crl-14483	120	1	the	the	DET
crl-14483	120	2	university	university	PROPN
crl-14483	120	3	of	of	ADP
crl-14483	120	4	lllinois	lllinois	PROPN
crl-14483	120	5	'	'	PART
crl-14483	120	6	online	online	ADJ
crl-14483	120	7	catalog	catalog	NOUN
crl-14483	120	8	contains	contain	VERB
crl-14483	120	9	entries	entry	NOUN
crl-14483	120	10	for	for	ADP
crl-14483	120	11	materials	material	NOUN
crl-14483	120	12	cataloged	catalog	VERB
crl-14483	120	13	via	via	ADP
crl-14483	120	14	oclc	oclc	PROPN
crl-14483	120	15	since	since	SCONJ
crl-14483	120	16	1975	1975	NUM
crl-14483	120	17	.	.	PUNCT
crl-14483	121	1	no	no	DET
crl-14483	121	2	retrospective	retrospective	ADJ
crl-14483	121	3	conversion	conversion	NOUN
crl-14483	121	4	has	have	AUX
crl-14483	121	5	been	be	AUX
crl-14483	121	6	done	do	VERB
crl-14483	121	7	,	,	PUNCT
crl-14483	121	8	so	so	ADV
crl-14483	121	9	subject	subject	ADJ
crl-14483	121	10	access	access	NOUN
crl-14483	121	11	to	to	ADP
crl-14483	121	12	older	old	ADJ
crl-14483	121	13	materials	material	NOUN
crl-14483	121	14	is	be	AUX
crl-14483	121	15	exclusively	exclusively	ADV
crl-14483	121	16	through	through	ADP
crl-14483	121	17	the	the	DET
crl-14483	121	18	card	card	NOUN
crl-14483	121	19	catalog	catalog	NOUN
crl-14483	121	20	.	.	PUNCT
crl-14483	122	1	quite	quite	ADV
crl-14483	122	2	often	often	ADV
crl-14483	122	3	the	the	DET
crl-14483	122	4	information	information	NOUN
crl-14483	122	5	desk	desk	NOUN
crl-14483	122	6	staff	staff	NOUN
crl-14483	122	7	would	would	AUX
crl-14483	122	8	search	search	VERB
crl-14483	122	9	the	the	DET
crl-14483	122	10	online	online	ADJ
crl-14483	122	11	catalog	catalog	NOUN
crl-14483	122	12	for	for	ADP
crl-14483	122	13	appropriate	appropriate	ADJ
crl-14483	122	14	materials	material	NOUN
crl-14483	122	15	but	but	CCONJ
crl-14483	122	16	would	would	AUX
crl-14483	122	17	fail	fail	VERB
crl-14483	122	18	to	to	PART
crl-14483	122	19	search	search	VERB
crl-14483	122	20	the	the	DET
crl-14483	122	21	card	card	NOUN
crl-14483	122	22	catalog	catalog	NOUN
crl-14483	122	23	,	,	PUNCT
crl-14483	122	24	even	even	ADV
crl-14483	122	25	when	when	SCONJ
crl-14483	122	26	the	the	DET
crl-14483	122	27	topic	topic	NOUN
crl-14483	122	28	(	(	PUNCT
crl-14483	122	29	such	such	ADJ
crl-14483	122	30	as	as	ADP
crl-14483	122	31	the	the	DET
crl-14483	122	32	civil	civil	ADJ
crl-14483	122	33	war	war	NOUN
crl-14483	122	34	)	)	PUNCT
crl-14483	122	35	suggested	suggest	VERB
crl-14483	122	36	that	that	SCONJ
crl-14483	122	37	there	there	PRON
crl-14483	122	38	should	should	AUX
crl-14483	122	39	logically	logically	ADV
crl-14483	122	40	be	be	AUX
crl-14483	122	41	many	many	ADJ
crl-14483	122	42	entries	entry	NOUN
crl-14483	122	43	there	there	ADV
crl-14483	122	44	.	.	PUNCT
crl-14483	123	1	responses	response	NOUN
crl-14483	123	2	of	of	ADP
crl-14483	123	3	this	this	DET
crl-14483	123	4	type	type	NOUN
crl-14483	123	5	on	on	ADP
crl-14483	123	6	the	the	DET
crl-14483	123	7	part	part	NOUN
crl-14483	123	8	of	of	ADP
crl-14483	123	9	the	the	DET
crl-14483	123	10	staff	staff	NOUN
crl-14483	123	11	were	be	AUX
crl-14483	123	12	coded	code	VERB
crl-14483	123	13	as	as	ADP
crl-14483	123	14	partially	partially	ADV
crl-14483	123	15	correct	correct	ADJ
crl-14483	123	16	.	.	PUNCT
crl-14483	124	1	as	as	SCONJ
crl-14483	124	2	denis	denis	PROPN
crl-14483	124	3	grogan	grogan	PROPN
crl-14483	124	4	has	have	AUX
crl-14483	124	5	pointed	point	VERB
crl-14483	124	6	out	out	ADP
crl-14483	124	7	,	,	PUNCT
crl-14483	124	8	material	material	NOUN
crl-14483	124	9	-	-	PUNCT
crl-14483	124	10	finding	find	VERB
crl-14483	124	11	queries	query	NOUN
crl-14483	124	12	that	that	PRON
crl-14483	124	13	require	require	VERB
crl-14483	124	14	the	the	DET
crl-14483	124	15	presentation	presentation	NOUN
crl-14483	124	16	of	of	ADP
crl-14483	124	17	a	a	DET
crl-14483	124	18	range	range	NOUN
crl-14483	124	19	of	of	ADP
crl-14483	124	20	information	information	NOUN
crl-14483	124	21	on	on	ADP
crl-14483	124	22	the	the	DET
crl-14483	124	23	topic	topic	NOUN
crl-14483	124	24	have	have	VERB
crl-14483	124	25	neither	neither	CCONJ
crl-14483	124	26	a	a	DET
crl-14483	124	27	single	single	ADJ
crl-14483	124	28	definitive	definitive	ADJ
crl-14483	124	29	answer	answer	NOUN
crl-14483	124	30	nor	nor	CCONJ
crl-14483	124	31	a	a	DET
crl-14483	124	32	point	point	NOUN
crl-14483	124	33	at	at	ADP
crl-14483	124	34	which	which	PRON
crl-14483	124	35	the	the	DET
crl-14483	124	36	search	search	NOUN
crl-14483	124	37	can	can	AUX
crl-14483	124	38	be	be	AUX
crl-14483	124	39	described	describe	VERB
crl-14483	124	40	as	as	ADP
crl-14483	124	41	complete.23	complete.23	NOUN
crl-14483	124	42	unless	unless	SCONJ
crl-14483	124	43	the	the	DET
crl-14483	124	44	patron	patron	NOUN
crl-14483	124	45	specifically	specifically	ADV
crl-14483	124	46	was	be	AUX
crl-14483	124	47	instructed	instruct	VERB
crl-14483	124	48	to	to	PART
crl-14483	124	49	say	say	VERB
crl-14483	124	50	"	"	PUNCT
crl-14483	124	51	something	something	PRON
crl-14483	124	52	on	on	ADP
crl-14483	124	53	"	"	PUNCT
crl-14483	124	54	or	or	CCONJ
crl-14483	124	55	"	"	PUNCT
crl-14483	124	56	a	a	DET
crl-14483	124	57	book	book	NOUN
crl-14483	124	58	about	about	ADP
crl-14483	124	59	,	,	PUNCT
crl-14483	124	60	"	"	PUNCT
crl-14483	124	61	which	which	PRON
crl-14483	124	62	indicated	indicate	VERB
crl-14483	124	63	less	less	ADJ
crl-14483	124	64	than	than	ADP
crl-14483	124	65	a	a	DET
crl-14483	124	66	comprehensive	comprehensive	ADJ
crl-14483	124	67	search	search	NOUN
crl-14483	124	68	,	,	PUNCT
crl-14483	124	69	all	all	DET
crl-14483	124	70	answers	answer	NOUN
crl-14483	124	71	that	that	PRON
crl-14483	124	72	did	do	AUX
crl-14483	124	73	not	not	PART
crl-14483	124	74	include	include	VERB
crl-14483	124	75	a	a	DET
crl-14483	124	76	referral	referral	NOUN
crl-14483	124	77	to	to	PART
crl-14483	124	78	reference	reference	NOUN
crl-14483	124	79	or	or	CCONJ
crl-14483	124	80	an	an	DET
crl-14483	124	81	appropriate	appropriate	ADJ
crl-14483	124	82	subject	subject	NOUN
crl-14483	124	83	library	library	NOUN
crl-14483	124	84	were	be	AUX
crl-14483	124	85	coded	code	VERB
crl-14483	124	86	as	as	ADP
crl-14483	124	87	partially	partially	ADV
crl-14483	124	88	correct	correct	ADJ
crl-14483	124	89	.	.	PUNCT
crl-14483	125	1	frequency	frequency	NOUN
crl-14483	125	2	and	and	CCONJ
crl-14483	125	3	accuracy	accuracy	NOUN
crl-14483	125	4	of	of	ADP
crl-14483	125	5	referrals	referral	NOUN
crl-14483	125	6	one	one	NUM
crl-14483	125	7	hundred	hundred	NUM
crl-14483	125	8	and	and	CCONJ
crl-14483	125	9	two	two	NUM
crl-14483	125	10	questions	question	NOUN
crl-14483	125	11	were	be	AUX
crl-14483	125	12	correctly	correctly	ADV
crl-14483	125	13	answered	answer	VERB
crl-14483	125	14	,	,	PUNCT
crl-14483	125	15	so	so	SCONJ
crl-14483	125	16	that	that	SCONJ
crl-14483	125	17	the	the	DET
crl-14483	125	18	other	other	ADJ
crl-14483	125	19	62	62	NUM
crl-14483	125	20	questions	question	NOUN
crl-14483	125	21	should	should	AUX
crl-14483	125	22	have	have	AUX
crl-14483	125	23	been	be	AUX
crl-14483	125	24	referred	refer	VERB
crl-14483	125	25	.	.	PUNCT
crl-14483	126	1	as	as	ADP
crl-14483	126	2	table	table	NOUN
crl-14483	126	3	3	3	NUM
crl-14483	126	4	shows	show	NOUN
crl-14483	126	5	,	,	PUNCT
crl-14483	126	6	of	of	ADP
crl-14483	126	7	the	the	DET
crl-14483	126	8	62	62	NUM
crl-14483	126	9	questions	question	NOUN
crl-14483	126	10	needing	need	VERB
crl-14483	126	11	referral	referral	NOUN
crl-14483	126	12	,	,	PUNCT
crl-14483	126	13	only	only	ADV
crl-14483	126	14	39	39	NUM
crl-14483	126	15	referrals	referral	NOUN
crl-14483	126	16	were	be	AUX
crl-14483	126	17	made	make	VERB
crl-14483	126	18	,	,	PUNCT
crl-14483	126	19	or	or	CCONJ
crl-14483	126	20	63	63	NUM
crl-14483	126	21	%	%	NOUN
crl-14483	126	22	.	.	PUNCT
crl-14483	127	1	a	a	DET
crl-14483	127	2	total	total	NOUN
crl-14483	127	3	of	of	ADP
crl-14483	127	4	50	50	NUM
crl-14483	127	5	referrals	referral	NOUN
crl-14483	127	6	were	be	AUX
crl-14483	127	7	made	make	VERB
crl-14483	127	8	,	,	PUNCT
crl-14483	127	9	including	include	VERB
crl-14483	127	10	11	11	NUM
crl-14483	127	11	cases	case	NOUN
crl-14483	127	12	in	in	ADP
crl-14483	127	13	which	which	PRON
crl-14483	127	14	staff	staff	NOUN
crl-14483	127	15	members	member	NOUN
crl-14483	127	16	correctly	correctly	ADV
crl-14483	127	17	answered	answer	VERB
crl-14483	127	18	the	the	DET
crl-14483	127	19	questions	question	NOUN
crl-14483	127	20	and	and	CCONJ
crl-14483	127	21	also	also	ADV
crl-14483	127	22	made	make	VERB
crl-14483	127	23	appropriate	appropriate	ADJ
crl-14483	127	24	referrals	referral	NOUN
crl-14483	127	25	.	.	PUNCT
crl-14483	128	1	if	if	SCONJ
crl-14483	128	2	the	the	DET
crl-14483	128	3	50	50	NUM
crl-14483	128	4	refertable2	refertable2	NOUN
crl-14483	128	5	questions	question	NOUN
crl-14483	128	6	answerable	answerable	ADJ
crl-14483	128	7	at	at	ADP
crl-14483	128	8	the	the	DET
crl-14483	128	9	information	information	NOUN
crl-14483	128	10	desk	desk	NOUN
crl-14483	128	11	by	by	ADP
crl-14483	128	12	type	type	NOUN
crl-14483	128	13	of	of	ADP
crl-14483	128	14	question	question	NOUN
crl-14483	128	15	type	type	NOUN
crl-14483	128	16	of	of	ADP
crl-14483	128	17	question	question	NOUN
crl-14483	128	18	answerable	answerable	ADJ
crl-14483	128	19	a	a	DET
crl-14483	128	20	:	:	PUNCT
crl-14483	128	21	s	s	SYM
crl-14483	128	22	~	~	SYM
crl-14483	128	23	f	f	X
crl-14483	128	24	:	:	PUNCT
crl-14483	128	25	le	le	X
crl-14483	128	26	not	not	PART
crl-14483	128	27	answerable	answerable	ADJ
crl-14483	128	28	row	row	NOUN
crl-14483	128	29	total	total	ADJ
crl-14483	128	30	bibliographic	bibliographic	ADJ
crl-14483	128	31	31	31	NUM
crl-14483	128	32	(	(	PUNCT
crl-14483	128	33	88.6	88.6	NUM
crl-14483	128	34	)	)	PUNCT
crl-14483	128	35	1	1	NUM
crl-14483	128	36	(	(	PUNCT
crl-14483	128	37	2.9	2.9	NUM
crl-14483	128	38	)	)	SYM
crl-14483	128	39	3	3	NUM
crl-14483	128	40	(	(	PUNCT
crl-14483	128	41	8.6	8.6	NUM
crl-14483	128	42	)	)	PUNCT
crl-14483	128	43	35	35	NUM
crl-14483	128	44	subject	subject	NOUN
crl-14483	128	45	(	(	PUNCT
crl-14483	128	46	22.6	22.6	NUM
crl-14483	128	47	)	)	PUNCT
crl-14483	128	48	(	(	PUNCT
crl-14483	128	49	6.7	6.7	NUM
crl-14483	128	50	)	)	PUNCT
crl-14483	128	51	(	(	PUNCT
crl-14483	128	52	25.0	25.0	NUM
crl-14483	128	53	)	)	PUNCT
crl-14483	128	54	(	(	PUNCT
crl-14483	128	55	21	21	NUM
crl-14483	128	56	.3	.3	NUM
crl-14483	128	57	)	)	PUNCT
crl-14483	128	58	13	13	NUM
crl-14483	128	59	(	(	PUNCT
crl-14483	128	60	46.4	46.4	NUM
crl-14483	128	61	)	)	PUNCT
crl-14483	128	62	12	12	NUM
crl-14483	129	1	(	(	PUNCT
crl-14483	129	2	42.9	42.9	NUM
crl-14483	129	3	)	)	PUNCT
crl-14483	129	4	3	3	NUM
crl-14483	129	5	(	(	PUNCT
crl-14483	129	6	10.7	10.7	NUM
crl-14483	129	7	)	)	PUNCT
crl-14483	129	8	28	28	NUM
crl-14483	129	9	procedural	procedural	ADJ
crl-14483	129	10	(	(	PUNCT
crl-14483	129	11	9.5	9.5	NUM
crl-14483	129	12	)	)	PUNCT
crl-14483	129	13	(	(	PUNCT
crl-14483	129	14	80.0	80.0	NUM
crl-14483	129	15	)	)	PUNCT
crl-14483	129	16	(	(	PUNCT
crl-14483	129	17	25.0	25.0	NUM
crl-14483	129	18	)	)	PUNCT
crl-14483	129	19	(	(	PUNCT
crl-14483	129	20	17.1	17.1	NUM
crl-14483	129	21	)	)	PUNCT
crl-14483	129	22	29	29	NUM
crl-14483	129	23	(	(	PUNCT
crl-14483	129	24	87.9	87.9	NUM
crl-14483	129	25	)	)	SYM
crl-14483	129	26	2	2	NUM
crl-14483	129	27	(	(	PUNCT
crl-14483	129	28	6.1	6.1	NUM
crl-14483	129	29	)	)	SYM
crl-14483	129	30	2	2	NUM
crl-14483	129	31	(	(	PUNCT
crl-14483	129	32	6.1	6.1	NUM
crl-14483	129	33	)	)	PUNCT
crl-14483	129	34	33	33	NUM
crl-14483	129	35	ready	ready	ADJ
crl-14483	129	36	reference	reference	NOUN
crl-14483	129	37	(	(	PUNCT
crl-14483	129	38	21.2	21.2	NUM
crl-14483	129	39	)	)	PUNCT
crl-14483	129	40	(	(	PUNCT
crl-14483	129	41	13.3	13.3	NUM
crl-14483	129	42	)	)	PUNCT
crl-14483	129	43	(	(	PUNCT
crl-14483	129	44	16.7	16.7	NUM
crl-14483	129	45	)	)	PUNCT
crl-14483	129	46	(	(	PUNCT
crl-14483	129	47	20.1	20.1	NUM
crl-14483	129	48	)	)	PUNCT
crl-14483	129	49	32	32	NUM
crl-14483	129	50	(	(	PUNCT
crl-14483	129	51	94.1	94.1	NUM
crl-14483	129	52	)	)	SYM
crl-14483	129	53	2	2	NUM
crl-14483	129	54	(	(	PUNCT
crl-14483	129	55	5.9	5.9	NUM
crl-14483	129	56	)	)	PUNCT
crl-14483	129	57	34	34	NUM
crl-14483	129	58	directional	directional	ADJ
crl-14483	129	59	(	(	PUNCT
crl-14483	129	60	23.4	23.4	NUM
crl-14483	129	61	)	)	PUNCT
crl-14483	129	62	(	(	PUNCT
crl-14483	129	63	16.7	16.7	NUM
crl-14483	129	64	)	)	PUNCT
crl-14483	129	65	(	(	PUNCT
crl-14483	129	66	20.7	20.7	NUM
crl-14483	129	67	)	)	PUNCT
crl-14483	129	68	32	32	NUM
crl-14483	129	69	(	(	PUNCT
crl-14483	129	70	94.1	94.1	NUM
crl-14483	129	71	)	)	SYM
crl-14483	129	72	2	2	NUM
crl-14483	129	73	(	(	PUNCT
crl-14483	129	74	5.9	5.9	NUM
crl-14483	129	75	)	)	PUNCT
crl-14483	129	76	34	34	NUM
crl-14483	129	77	column	column	NOUN
crl-14483	129	78	totals	total	NOUN
crl-14483	129	79	(	(	PUNCT
crl-14483	129	80	23.4	23.4	NUM
crl-14483	129	81	)	)	PUNCT
crl-14483	129	82	(	(	PUNCT
crl-14483	129	83	16.7	16.7	NUM
crl-14483	129	84	)	)	PUNCT
crl-14483	129	85	(	(	PUNCT
crl-14483	129	86	20.7	20.7	NUM
crl-14483	129	87	)	)	SYM
crl-14483	129	88	137	137	NUM
crl-14483	129	89	(	(	PUNCT
crl-14483	129	90	83.5	83.5	NUM
crl-14483	129	91	)	)	PUNCT
crl-14483	129	92	15	15	NUM
crl-14483	129	93	(	(	PUNCT
crl-14483	129	94	8.1	8.1	NUM
crl-14483	129	95	)	)	PUNCT
crl-14483	129	96	12	12	NUM
crl-14483	129	97	(	(	PUNCT
crl-14483	129	98	7.3	7.3	NUM
crl-14483	129	99	)	)	PUNCT
crl-14483	129	100	164	164	NUM
crl-14483	129	101	(	(	PUNCT
crl-14483	129	102	100.0	100.0	NUM
crl-14483	129	103	)	)	PUNCT
crl-14483	129	104	100.0	100.0	NUM
crl-14483	129	105	figures	figure	NOUN
crl-14483	129	106	in	in	ADP
crl-14483	129	107	parentheses	parenthesis	NOUN
crl-14483	129	108	to	to	ADP
crl-14483	129	109	the	the	DET
crl-14483	129	110	right	right	NOUN
crl-14483	129	111	of	of	ADP
crl-14483	129	112	raw	raw	ADJ
crl-14483	129	113	numbers	number	NOUN
crl-14483	129	114	are	be	AUX
crl-14483	129	115	row	row	NOUN
crl-14483	129	116	percentages	percentage	NOUN
crl-14483	129	117	.	.	PUNCT
crl-14483	130	1	figures	figure	NOUN
crl-14483	130	2	in	in	ADP
crl-14483	130	3	parentheses	parenthesis	NOUN
crl-14483	130	4	below	below	ADP
crl-14483	130	5	the	the	DET
crl-14483	130	6	raw	raw	ADJ
crl-14483	130	7	numbers	number	NOUN
crl-14483	130	8	are	be	AUX
crl-14483	130	9	column	column	NOUN
crl-14483	130	10	percentages	percentage	NOUN
crl-14483	130	11	.	.	PUNCT
crl-14483	131	1	the	the	DET
crl-14483	131	2	effectiveness	effectiveness	NOUN
crl-14483	131	3	of	of	ADP
crl-14483	131	4	an	an	DET
crl-14483	131	5	information	information	NOUN
crl-14483	131	6	desk	desk	NOUN
crl-14483	131	7	461	461	NUM
crl-14483	131	8	rals	ral	NOUN
crl-14483	131	9	are	be	AUX
crl-14483	131	10	considered	consider	VERB
crl-14483	131	11	,	,	PUNCT
crl-14483	131	12	70	70	NUM
crl-14483	131	13	%	%	NOUN
crl-14483	131	14	(	(	PUNCT
crl-14483	131	15	35	35	NUM
crl-14483	131	16	)	)	PUNCT
crl-14483	131	17	of	of	ADP
crl-14483	131	18	all	all	DET
crl-14483	131	19	referrals	referral	NOUN
crl-14483	131	20	made	make	VERB
crl-14483	131	21	were	be	AUX
crl-14483	131	22	correct	correct	ADJ
crl-14483	131	23	.	.	PUNCT
crl-14483	132	1	however	however	ADV
crl-14483	132	2	,	,	PUNCT
crl-14483	132	3	when	when	SCONJ
crl-14483	132	4	one	one	PRON
crl-14483	132	5	considers	consider	VERB
crl-14483	132	6	that	that	SCONJ
crl-14483	132	7	only	only	ADV
crl-14483	132	8	24	24	NUM
crl-14483	132	9	of	of	ADP
crl-14483	132	10	the	the	DET
crl-14483	132	11	39	39	NUM
crl-14483	132	12	referrals	referral	NOUN
crl-14483	132	13	made	make	VERB
crl-14483	132	14	in	in	ADP
crl-14483	132	15	the	the	DET
crl-14483	132	16	62	62	NUM
crl-14483	132	17	instances	instance	NOUN
crl-14483	132	18	where	where	SCONJ
crl-14483	132	19	referral	referral	NOUN
crl-14483	132	20	was	be	AUX
crl-14483	132	21	needed	need	VERB
crl-14483	132	22	were	be	AUX
crl-14483	132	23	correct	correct	ADJ
crl-14483	132	24	referrals	referral	NOUN
crl-14483	132	25	,	,	PUNCT
crl-14483	132	26	38.7	38.7	NUM
crl-14483	132	27	%	%	NOUN
crl-14483	132	28	of	of	ADP
crl-14483	132	29	needed	need	VERB
crl-14483	132	30	referrals	referral	NOUN
crl-14483	132	31	were	be	AUX
crl-14483	132	32	correct	correct	ADJ
crl-14483	132	33	.	.	PUNCT
crl-14483	133	1	the	the	DET
crl-14483	133	2	present	present	ADJ
crl-14483	133	3	study	study	NOUN
crl-14483	133	4	found	find	VERB
crl-14483	133	5	that	that	SCONJ
crl-14483	133	6	nonprofessionals	nonprofessional	NOUN
crl-14483	133	7	referred	refer	VERB
crl-14483	133	8	62.9	62.9	NUM
crl-14483	133	9	%	%	NOUN
crl-14483	133	10	of	of	ADP
crl-14483	133	11	the	the	DET
crl-14483	133	12	questions	question	NOUN
crl-14483	133	13	they	they	PRON
crl-14483	133	14	could	could	AUX
crl-14483	133	15	not	not	PART
crl-14483	133	16	answer	answer	VERB
crl-14483	133	17	or	or	CCONJ
crl-14483	133	18	could	could	AUX
crl-14483	133	19	only	only	ADV
crl-14483	133	20	partially	partially	ADV
crl-14483	133	21	answer	answer	VERB
crl-14483	133	22	.	.	PUNCT
crl-14483	134	1	these	these	DET
crl-14483	134	2	findings	finding	NOUN
crl-14483	134	3	compare	compare	VERB
crl-14483	134	4	favorably	favorably	ADV
crl-14483	134	5	with	with	ADP
crl-14483	134	6	those	those	PRON
crl-14483	134	7	of	of	ADP
crl-14483	134	8	halldorsson	halldorsson	NOUN
crl-14483	134	9	and	and	CCONJ
crl-14483	134	10	murfin	murfin	NOUN
crl-14483	134	11	that	that	PRON
crl-14483	134	12	nonprofessionals	nonprofessional	NOUN
crl-14483	134	13	referred	refer	VERB
crl-14483	134	14	or	or	CCONJ
crl-14483	134	15	consulted	consult	VERB
crl-14483	134	16	on	on	ADP
crl-14483	134	17	only	only	ADV
crl-14483	134	18	28	28	NUM
crl-14483	134	19	%	%	NOUN
crl-14483	134	20	of	of	ADP
crl-14483	134	21	the	the	DET
crl-14483	134	22	questions	question	NOUN
crl-14483	134	23	they	they	PRON
crl-14483	134	24	were	be	AUX
crl-14483	134	25	unable	unable	ADJ
crl-14483	134	26	to	to	PART
crl-14483	134	27	answer	answer	VERB
crl-14483	134	28	.	.	PUNCT
crl-14483	135	1	24	24	NUM
crl-14483	135	2	marcia	marcia	PROPN
crl-14483	135	3	myers	myers	PROPN
crl-14483	135	4	found	find	VERB
crl-14483	135	5	that	that	SCONJ
crl-14483	135	6	27.6	27.6	NUM
crl-14483	135	7	%	%	NOUN
crl-14483	135	8	of	of	ADP
crl-14483	135	9	282	282	NUM
crl-14483	135	10	respondents	respondent	NOUN
crl-14483	135	11	who	who	PRON
crl-14483	135	12	failed	fail	VERB
crl-14483	135	13	to	to	PART
crl-14483	135	14	find	find	VERB
crl-14483	135	15	acceptable	acceptable	ADJ
crl-14483	135	16	answers	answer	NOUN
crl-14483	135	17	to	to	AUX
crl-14483	135	18	telephoned	telephone	VERB
crl-14483	135	19	questions	question	NOUN
crl-14483	135	20	made	make	VERB
crl-14483	135	21	referrals	referral	NOUN
crl-14483	135	22	.	.	PUNCT
crl-14483	136	1	25	25	NUM
crl-14483	136	2	similarly	similarly	ADV
crl-14483	136	3	,	,	PUNCT
crl-14483	136	4	in	in	ADP
crl-14483	136	5	hernon	hernon	NOUN
crl-14483	136	6	and	and	CCONJ
crl-14483	136	7	mcclure	mcclure	PROPN
crl-14483	136	8	's	's	PART
crl-14483	136	9	study	study	NOUN
crl-14483	136	10	of	of	ADP
crl-14483	136	11	documents	document	NOUN
crl-14483	136	12	libraries	library	NOUN
crl-14483	136	13	,	,	PUNCT
crl-14483	136	14	only	only	ADV
crl-14483	136	15	56	56	NUM
crl-14483	136	16	referrals	referral	NOUN
crl-14483	136	17	were	be	AUX
crl-14483	136	18	made	make	VERB
crl-14483	136	19	for	for	ADP
crl-14483	136	20	213	213	NUM
crl-14483	136	21	unanswered	unanswered	ADJ
crl-14483	136	22	or	or	CCONJ
crl-14483	136	23	incorrectly	incorrectly	ADV
crl-14483	136	24	or	or	CCONJ
crl-14483	136	25	partially	partially	ADV
crl-14483	136	26	answered	answer	VERB
crl-14483	136	27	questions	question	NOUN
crl-14483	136	28	,	,	PUNCT
crl-14483	136	29	for	for	ADP
crl-14483	136	30	a	a	DET
crl-14483	136	31	26	26	NUM
crl-14483	136	32	%	%	NOUN
crl-14483	136	33	referral	referral	NOUN
crl-14483	136	34	rate	rate	NOUN
crl-14483	136	35	.	.	PUNCT
crl-14483	137	1	26	26	NUM
crl-14483	137	2	even	even	ADV
crl-14483	137	3	though	though	SCONJ
crl-14483	137	4	myers	myer	NOUN
crl-14483	137	5	,	,	PUNCT
crl-14483	137	6	and	and	CCONJ
crl-14483	137	7	hernon	hernon	NOUN
crl-14483	137	8	and	and	CCONJ
crl-14483	137	9	mcclure	mcclure	PROPN
crl-14483	137	10	found	find	VERB
crl-14483	137	11	similar	similar	ADJ
crl-14483	137	12	referral	referral	ADJ
crl-14483	137	13	rates	rate	NOUN
crl-14483	137	14	(	(	PUNCT
crl-14483	137	15	27.6	27.6	NUM
crl-14483	137	16	%	%	NOUN
crl-14483	137	17	and	and	CCONJ
crl-14483	137	18	26	26	NUM
crl-14483	137	19	%	%	NOUN
crl-14483	137	20	,	,	PUNCT
crl-14483	137	21	respectively	respectively	ADV
crl-14483	137	22	)	)	PUNCT
crl-14483	137	23	to	to	PART
crl-14483	137	24	halldorsson	halldorsson	VERB
crl-14483	137	25	and	and	CCONJ
crl-14483	137	26	murfin	murfin	NOUN
crl-14483	137	27	's	's	PART
crl-14483	137	28	28	28	NUM
crl-14483	137	29	%	%	NOUN
crl-14483	137	30	,	,	PUNCT
crl-14483	137	31	total	total	ADJ
crl-14483	137	32	comparability	comparability	NOUN
crl-14483	137	33	with	with	ADP
crl-14483	137	34	the	the	DET
crl-14483	137	35	present	present	ADJ
crl-14483	137	36	study	study	NOUN
crl-14483	137	37	is	be	AUX
crl-14483	137	38	not	not	PART
crl-14483	137	39	.	.	PUNCT
crl-14483	138	1	possible	possible	ADJ
crl-14483	138	2	,	,	PUNCT
crl-14483	138	3	since	since	SCONJ
crl-14483	138	4	myers	myer	NOUN
crl-14483	138	5	used	use	VERB
crl-14483	138	6	telephone	telephone	NOUN
crl-14483	138	7	questions	question	NOUN
crl-14483	138	8	and	and	CCONJ
crl-14483	138	9	hernon	hernon	PROPN
crl-14483	138	10	and	and	CCONJ
crl-14483	138	11	mcclure	mcclure	PROPN
crl-14483	138	12	studied	study	VERB
crl-14483	138	13	specialized	specialized	ADJ
crl-14483	138	14	reference	reference	NOUN
crl-14483	138	15	services	service	NOUN
crl-14483	138	16	.	.	PUNCT
crl-14483	139	1	referrals	referral	NOUN
crl-14483	139	2	were	be	AUX
crl-14483	139	3	most	most	ADV
crl-14483	139	4	often	often	ADV
crl-14483	139	5	absent	absent	ADJ
crl-14483	139	6	for	for	ADP
crl-14483	139	7	encompassing	encompass	VERB
crl-14483	139	8	subject	subject	ADJ
crl-14483	139	9	requests	request	NOUN
crl-14483	139	10	where	where	SCONJ
crl-14483	139	11	book	book	NOUN
crl-14483	139	12	materials	material	NOUN
crl-14483	139	13	in	in	ADP
crl-14483	139	14	the	the	DET
crl-14483	139	15	online	online	ADJ
crl-14483	139	16	catalog	catalog	NOUN
crl-14483	139	17	were	be	AUX
crl-14483	139	18	identified	identify	VERB
crl-14483	139	19	but	but	CCONJ
crl-14483	139	20	the	the	DET
crl-14483	139	21	patron	patron	NOUN
crl-14483	139	22	was	be	AUX
crl-14483	139	23	not	not	PART
crl-14483	139	24	informed	inform	VERB
crl-14483	139	25	that	that	SCONJ
crl-14483	139	26	,	,	PUNCT
crl-14483	139	27	with	with	ADP
crl-14483	139	28	additional	additional	ADJ
crl-14483	139	29	assistance	assistance	NOUN
crl-14483	139	30	,	,	PUNCT
crl-14483	139	31	more	more	ADJ
crl-14483	139	32	information	information	NOUN
crl-14483	139	33	might	might	AUX
crl-14483	139	34	be	be	AUX
crl-14483	139	35	found	find	VERB
crl-14483	139	36	in	in	ADP
crl-14483	139	37	periodical	periodical	ADJ
crl-14483	139	38	articles	article	NOUN
crl-14483	139	39	.	.	PUNCT
crl-14483	140	1	because	because	SCONJ
crl-14483	140	2	surrogates	surrogate	NOUN
crl-14483	140	3	were	be	AUX
crl-14483	140	4	not	not	PART
crl-14483	140	5	asked	ask	VERB
crl-14483	140	6	to	to	PART
crl-14483	140	7	record	record	VERB
crl-14483	140	8	follow	follow	VERB
crl-14483	140	9	-	-	PUNCT
crl-14483	140	10	up	up	ADP
crl-14483	140	11	questions	question	NOUN
crl-14483	140	12	,	,	PUNCT
crl-14483	140	13	no	no	DET
crl-14483	140	14	conclusions	conclusion	NOUN
crl-14483	140	15	can	can	AUX
crl-14483	140	16	be	be	AUX
crl-14483	140	17	drawn	draw	VERB
crl-14483	140	18	as	as	ADP
crl-14483	140	19	to	to	ADP
crl-14483	140	20	whether	whether	SCONJ
crl-14483	140	21	requests	request	NOUN
crl-14483	140	22	for	for	ADP
crl-14483	140	23	clarification	clarification	NOUN
crl-14483	140	24	increased	increase	VERB
crl-14483	140	25	referrals	referral	NOUN
crl-14483	140	26	for	for	ADP
crl-14483	140	27	partially	partially	ADV
crl-14483	140	28	answered	answer	VERB
crl-14483	140	29	questions	question	NOUN
crl-14483	140	30	.	.	PUNCT
crl-14483	141	1	'	'	PUNCT
crl-14483	141	2	z7	z7	PROPN
crl-14483	141	3	referrals	referral	NOUN
crl-14483	141	4	made	make	VERB
crl-14483	141	5	by	by	ADP
crl-14483	141	6	graduate	graduate	NOUN
crl-14483	141	7	assistants	assistant	NOUN
crl-14483	141	8	were	be	AUX
crl-14483	141	9	83.3	83.3	NUM
crl-14483	141	10	%	%	NOUN
crl-14483	141	11	correct	correct	ADJ
crl-14483	141	12	,	,	PUNCT
crl-14483	141	13	those	those	PRON
crl-14483	141	14	made	make	VERB
crl-14483	141	15	by	by	ADP
crl-14483	141	16	student	student	NOUN
crl-14483	141	17	assistants	assistant	NOUN
crl-14483	141	18	were	be	AUX
crl-14483	141	19	74.3	74.3	NUM
crl-14483	141	20	%	%	NOUN
crl-14483	141	21	correct	correct	ADJ
crl-14483	141	22	,	,	PUNCT
crl-14483	141	23	and	and	CCONJ
crl-14483	141	24	those	those	PRON
crl-14483	141	25	made	make	VERB
crl-14483	141	26	by	by	ADP
crl-14483	141	27	library	library	ADJ
crl-14483	141	28	technical	technical	ADJ
crl-14483	141	29	assistants	assistant	NOUN
crl-14483	141	30	were	be	AUX
crl-14483	141	31	54.4	54.4	NUM
crl-14483	141	32	%	%	NOUN
crl-14483	141	33	correct	correct	ADJ
crl-14483	141	34	.	.	PUNCT
crl-14483	142	1	fifty	fifty	NUM
crl-14483	142	2	-	-	PUNCT
crl-14483	142	3	eight	eight	NUM
crl-14483	142	4	questions	question	NOUN
crl-14483	142	5	could	could	AUX
crl-14483	142	6	not	not	PART
crl-14483	142	7	be	be	AUX
crl-14483	142	8	coded	code	VERB
crl-14483	142	9	for	for	ADP
crl-14483	142	10	staff	staff	NOUN
crl-14483	142	11	level	level	NOUN
crl-14483	142	12	because	because	SCONJ
crl-14483	142	13	of	of	ADP
crl-14483	142	14	double	double	ADJ
crl-14483	142	15	-	-	PUNCT
crl-14483	142	16	staffing	staffing	NOUN
crl-14483	142	17	using	use	VERB
crl-14483	142	18	combinations	combination	NOUN
crl-14483	142	19	of	of	ADP
crl-14483	142	20	the	the	DET
crl-14483	142	21	three	three	NUM
crl-14483	142	22	staff	staff	NOUN
crl-14483	142	23	levels	level	NOUN
crl-14483	142	24	.	.	PUNCT
crl-14483	143	1	the	the	DET
crl-14483	143	2	assumption	assumption	NOUN
crl-14483	143	3	had	have	AUX
crl-14483	143	4	always	always	ADV
crl-14483	143	5	been	be	AUX
crl-14483	143	6	that	that	SCONJ
crl-14483	143	7	the	the	DET
crl-14483	143	8	library	library	ADJ
crl-14483	143	9	technical	technical	ADJ
crl-14483	143	10	assistants	assistant	NOUN
crl-14483	143	11	,	,	PUNCT
crl-14483	143	12	as	as	ADP
crl-14483	143	13	long	long	ADJ
crl-14483	143	14	-	-	PUNCT
crl-14483	143	15	term	term	NOUN
crl-14483	143	16	,	,	PUNCT
crl-14483	143	17	full	full	ADJ
crl-14483	143	18	-	-	PUNCT
crl-14483	143	19	time	time	NOUN
crl-14483	143	20	employees	employee	NOUN
crl-14483	143	21	,	,	PUNCT
crl-14483	143	22	would	would	AUX
crl-14483	143	23	know	know	VERB
crl-14483	143	24	the	the	DET
crl-14483	143	25	library	library	NOUN
crl-14483	143	26	better	well	ADV
crl-14483	143	27	than	than	ADP
crl-14483	143	28	the	the	DET
crl-14483	143	29	other	other	ADJ
crl-14483	143	30	groups	group	NOUN
crl-14483	143	31	.	.	PUNCT
crl-14483	144	1	while	while	SCONJ
crl-14483	144	2	this	this	DET
crl-14483	144	3	assumption	assumption	NOUN
crl-14483	144	4	may	may	AUX
crl-14483	144	5	be	be	AUX
crl-14483	144	6	true	true	ADJ
crl-14483	144	7	,	,	PUNCT
crl-14483	144	8	this	this	DET
crl-14483	144	9	experience	experience	NOUN
crl-14483	144	10	may	may	AUX
crl-14483	144	11	give	give	VERB
crl-14483	144	12	them	they	PRON
crl-14483	144	13	a	a	DET
crl-14483	144	14	false	false	ADJ
crl-14483	144	15	sense	sense	NOUN
crl-14483	144	16	of	of	ADP
crl-14483	144	17	security	security	NOUN
crl-14483	144	18	about	about	ADP
crl-14483	144	19	their	their	PRON
crl-14483	144	20	knowledge	knowledge	NOUN
crl-14483	144	21	of	of	ADP
crl-14483	144	22	the	the	DET
crl-14483	144	23	library	library	NOUN
crl-14483	144	24	.	.	PUNCT
crl-14483	145	1	because	because	SCONJ
crl-14483	145	2	student	student	NOUN
crl-14483	145	3	assistants	assistant	NOUN
crl-14483	145	4	usually	usually	ADV
crl-14483	145	5	work	work	VERB
crl-14483	145	6	fewer	few	ADJ
crl-14483	145	7	hours	hour	NOUN
crl-14483	145	8	and	and	CCONJ
crl-14483	145	9	have	have	AUX
crl-14483	145	10	not	not	PART
crl-14483	145	11	participated	participate	VERB
crl-14483	145	12	in	in	ADP
crl-14483	145	13	the	the	DET
crl-14483	145	14	more	more	ADV
crl-14483	145	15	organized	organized	ADJ
crl-14483	145	16	formal	formal	ADJ
crl-14483	145	17	training	training	NOUN
crl-14483	145	18	,	,	PUNCT
crl-14483	145	19	their	their	PRON
crl-14483	145	20	lower	low	ADJ
crl-14483	145	21	rate	rate	NOUN
crl-14483	145	22	of	of	ADP
crl-14483	145	23	correct	correct	ADJ
crl-14483	145	24	referrals	referral	NOUN
crl-14483	145	25	is	be	AUX
crl-14483	145	26	understandable	understandable	ADJ
crl-14483	145	27	.	.	PUNCT
crl-14483	146	1	graduate	graduate	NOUN
crl-14483	146	2	assistants	assistant	NOUN
crl-14483	146	3	also	also	ADV
crl-14483	146	4	work	work	VERB
crl-14483	146	5	at	at	ADP
crl-14483	146	6	the	the	DET
crl-14483	146	7	reference	reference	NOUN
crl-14483	146	8	desk	desk	NOUN
crl-14483	146	9	and	and	CCONJ
crl-14483	146	10	thus	thus	ADV
crl-14483	146	11	have	have	VERB
crl-14483	146	12	a	a	DET
crl-14483	146	13	better	well	ADJ
crl-14483	146	14	idea	idea	NOUN
crl-14483	146	15	of	of	ADP
crl-14483	146	16	what	what	PRON
crl-14483	146	17	is	be	AUX
crl-14483	146	18	contained	contain	VERB
crl-14483	146	19	in	in	ADP
crl-14483	146	20	the	the	DET
crl-14483	146	21	reference	reference	NOUN
crl-14483	146	22	collection	collection	NOUN
crl-14483	146	23	.	.	PUNCT
crl-14483	147	1	probably	probably	ADV
crl-14483	147	2	the	the	DET
crl-14483	147	3	most	most	ADV
crl-14483	147	4	important	important	ADJ
crl-14483	147	5	factor	factor	NOUN
crl-14483	147	6	,	,	PUNCT
crl-14483	147	7	though	though	ADV
crl-14483	147	8	,	,	PUNCT
crl-14483	147	9	is	be	AUX
crl-14483	147	10	that	that	SCONJ
crl-14483	147	11	library	library	PROPN
crl-14483	147	12	technical	technical	ADJ
crl-14483	147	13	assistants	assistant	NOUN
crl-14483	147	14	staff	staff	VERB
crl-14483	147	15	the	the	DET
crl-14483	147	16	information	information	NOUN
crl-14483	147	17	desk	desk	NOUN
crl-14483	147	18	during	during	ADP
crl-14483	147	19	weekly	weekly	ADJ
crl-14483	147	20	meetings	meeting	NOUN
crl-14483	147	21	,	,	PUNCT
crl-14483	147	22	so	so	SCONJ
crl-14483	147	23	that	that	SCONJ
crl-14483	147	24	student	student	NOUN
crl-14483	147	25	assistants	assistant	NOUN
crl-14483	147	26	and	and	CCONJ
crl-14483	147	27	graduate	graduate	NOUN
crl-14483	147	28	assistants	assistant	NOUN
crl-14483	147	29	may	may	AUX
crl-14483	147	30	all	all	ADV
crl-14483	147	31	attend	attend	VERB
crl-14483	147	32	.	.	PUNCT
crl-14483	148	1	this	this	DET
crl-14483	148	2	exclusion	exclusion	NOUN
crl-14483	148	3	from	from	ADP
crl-14483	148	4	weekly	weekly	ADJ
crl-14483	148	5	meetings	meeting	NOUN
crl-14483	148	6	may	may	AUX
crl-14483	148	7	be	be	AUX
crl-14483	148	8	a	a	DET
crl-14483	148	9	significant	significant	ADJ
crl-14483	148	10	factor	factor	NOUN
crl-14483	148	11	in	in	ADP
crl-14483	148	12	the	the	DET
crl-14483	148	13	quality	quality	NOUN
crl-14483	148	14	of	of	ADP
crl-14483	148	15	referrals	referral	NOUN
crl-14483	148	16	,	,	PUNCT
crl-14483	148	17	because	because	SCONJ
crl-14483	148	18	there	there	PRON
crl-14483	148	19	is	be	VERB
crl-14483	148	20	not	not	PART
crl-14483	148	21	as	as	ADV
crl-14483	148	22	much	much	ADJ
crl-14483	148	23	formal	formal	ADJ
crl-14483	148	24	opportunity	opportunity	NOUN
crl-14483	148	25	to	to	PART
crl-14483	148	26	ask	ask	VERB
crl-14483	148	27	questions	question	NOUN
crl-14483	148	28	,	,	PUNCT
crl-14483	148	29	to	to	PART
crl-14483	148	30	receive	receive	VERB
crl-14483	148	31	feedback	feedback	NOUN
crl-14483	148	32	,	,	PUNCT
crl-14483	148	33	to	to	PART
crl-14483	148	34	hear	hear	VERB
crl-14483	148	35	about	about	ADP
crl-14483	148	36	other	other	ADJ
crl-14483	148	37	units	unit	NOUN
crl-14483	148	38	,	,	PUNCT
crl-14483	148	39	or	or	CCONJ
crl-14483	148	40	toreceive	toreceive	ADJ
crl-14483	148	41	instruction	instruction	NOUN
crl-14483	148	42	in	in	ADP
crl-14483	148	43	new	new	ADJ
crl-14483	148	44	procedures	procedure	NOUN
crl-14483	148	45	.	.	PUNCT
crl-14483	149	1	table3	table3	PROPN
crl-14483	149	2	referrals	referral	NOUN
crl-14483	149	3	made	make	VERB
crl-14483	149	4	for	for	ADP
crl-14483	149	5	types	type	NOUN
crl-14483	149	6	of	of	ADP
crl-14483	149	7	answers	answer	NOUN
crl-14483	149	8	types	type	NOUN
crl-14483	149	9	of	of	ADP
crl-14483	149	10	answers	answer	NOUN
crl-14483	149	11	correct	correct	VERB
crl-14483	149	12	correct	correct	ADJ
crl-14483	149	13	11	11	NUM
crl-14483	149	14	(	(	PUNCT
crl-14483	149	15	11.0	11.0	NUM
crl-14483	149	16	)	)	PUNCT
crl-14483	149	17	(	(	PUNCT
crl-14483	149	18	31.4	31.4	NUM
crl-14483	149	19	)	)	PUNCT
crl-14483	149	20	partially	partially	ADV
crl-14483	149	21	correct	correct	VERB
crl-14483	149	22	5	5	NUM
crl-14483	149	23	(	(	PUNCT
crl-14483	149	24	24.0	24.0	NUM
crl-14483	149	25	)	)	PUNCT
crl-14483	149	26	(	(	PUNCT
crl-14483	149	27	14.3	14.3	NUM
crl-14483	149	28	)	)	PUNCT
crl-14483	149	29	incorrect	incorrect	ADJ
crl-14483	149	30	2(11.0	2(11.0	NOUN
crl-14483	149	31	)	)	PUNCT
crl-14483	149	32	(	(	PUNCT
crl-14483	149	33	5.7	5.7	NUM
crl-14483	149	34	)	)	PUNCT
crl-14483	149	35	no	no	DET
crl-14483	149	36	answer	answer	NOUN
crl-14483	149	37	7	7	NUM
crl-14483	149	38	(	(	PUNCT
crl-14483	149	39	78.0	78.0	NUM
crl-14483	149	40	)	)	PUNCT
crl-14483	149	41	(	(	PUNCT
crl-14483	149	42	20.0	20.0	NUM
crl-14483	149	43	)	)	PUNCT
crl-14483	149	44	immediate	immediate	ADJ
crl-14483	149	45	referral	referral	NOUN
crl-14483	149	46	10	10	NUM
crl-14483	149	47	(	(	PUNCT
crl-14483	149	48	71.0	71.0	NUM
crl-14483	149	49	)	)	PUNCT
crl-14483	149	50	(	(	PUNCT
crl-14483	149	51	28.6	28.6	NUM
crl-14483	149	52	)	)	PUNCT
crl-14483	149	53	column	column	NOUN
crl-14483	149	54	totals	total	VERB
crl-14483	149	55	35	35	NUM
crl-14483	149	56	(	(	PUNCT
crl-14483	149	57	21.0	21.0	NUM
crl-14483	149	58	)	)	PUNCT
crl-14483	149	59	total	total	ADJ
crl-14483	149	60	referrals	referral	NOUN
crl-14483	149	61	(	(	PUNCT
crl-14483	149	62	columns	column	NOUN
crl-14483	149	63	1,2,3	1,2,3	NUM
crl-14483	149	64	)	)	PUNCT
crl-14483	149	65	=	=	SYM
crl-14483	149	66	50	50	NUM
crl-14483	149	67	quality	quality	NOUN
crl-14483	149	68	of	of	ADP
crl-14483	149	69	referrals	referral	NOUN
crl-14483	149	70	partially	partially	ADV
crl-14483	149	71	incorrect	incorrect	ADJ
crl-14483	149	72	correct	correct	ADJ
crl-14483	149	73	3(14.0	3(14.0	NUM
crl-14483	149	74	)	)	PUNCT
crl-14483	149	75	1	1	NUM
crl-14483	149	76	(	(	PUNCT
crl-14483	149	77	5.0	5.0	NUM
crl-14483	149	78	)	)	PUNCT
crl-14483	149	79	(	(	PUNCT
crl-14483	149	80	43.0	43.0	NUM
crl-14483	149	81	)	)	PUNCT
crl-14483	149	82	(	(	PUNCT
crl-14483	149	83	12.5	12.5	NUM
crl-14483	149	84	)	)	PUNCT
crl-14483	149	85	4	4	NUM
crl-14483	149	86	(	(	PUNCT
crl-14483	149	87	29.0	29.0	NUM
crl-14483	149	88	)	)	PUNCT
crl-14483	149	89	(	(	PUNCT
crl-14483	149	90	57.0	57.0	NUM
crl-14483	149	91	)	)	PUNCT
crl-14483	149	92	6	6	NUM
crl-14483	149	93	(	(	PUNCT
crl-14483	149	94	33.0	33.0	NUM
crl-14483	149	95	)	)	PUNCT
crl-14483	149	96	(	(	PUNCT
crl-14483	149	97	75.0	75.0	NUM
crl-14483	149	98	)	)	SYM
crl-14483	149	99	1	1	NUM
crl-14483	149	100	(	(	PUNCT
crl-14483	149	101	11.0	11.0	NUM
crl-14483	149	102	)	)	PUNCT
crl-14483	149	103	(	(	PUNCT
crl-14483	149	104	12.5	12.5	NUM
crl-14483	149	105	)	)	PUNCT
crl-14483	149	106	7	7	NUM
crl-14483	149	107	(	(	PUNCT
crl-14483	149	108	4.0	4.0	NUM
crl-14483	149	109	)	)	SYM
crl-14483	149	110	8	8	NUM
crl-14483	149	111	(	(	PUNCT
crl-14483	149	112	5.0	5.0	NUM
crl-14483	149	113	)	)	PUNCT
crl-14483	149	114	no	no	DET
crl-14483	149	115	total	total	ADJ
crl-14483	149	116	referrals	referral	NOUN
crl-14483	149	117	answers	answer	VERB
crl-14483	149	118	91	91	NUM
crl-14483	149	119	(	(	PUNCT
crl-14483	149	120	89.0	89.0	NUM
crl-14483	149	121	)	)	PUNCT
crl-14483	149	122	102	102	NUM
crl-14483	149	123	(	(	PUNCT
crl-14483	149	124	79.8	79.8	NUM
crl-14483	149	125	)	)	PUNCT
crl-14483	149	126	(	(	PUNCT
crl-14483	149	127	62.0	62.0	NUM
crl-14483	149	128	)	)	PUNCT
crl-14483	149	129	12	12	NUM
crl-14483	149	130	(	(	PUNCT
crl-14483	149	131	57.0	57.0	NUM
crl-14483	149	132	)	)	SYM
crl-14483	149	133	21	21	NUM
crl-14483	149	134	(	(	PUNCT
crl-14483	149	135	10.5	10.5	NUM
crl-14483	149	136	)	)	PUNCT
crl-14483	149	137	(	(	PUNCT
crl-14483	149	138	13.0	13.0	NUM
crl-14483	149	139	)	)	PUNCT
crl-14483	149	140	10	10	NUM
crl-14483	149	141	(	(	PUNCT
crl-14483	149	142	56.0	56.0	NUM
crl-14483	149	143	)	)	PUNCT
crl-14483	149	144	18	18	NUM
crl-14483	149	145	(	(	PUNCT
crl-14483	149	146	8.8	8.8	NUM
crl-14483	149	147	)	)	PUNCT
crl-14483	149	148	(	(	PUNCT
crl-14483	149	149	11.0	11.0	NUM
crl-14483	149	150	)	)	SYM
crl-14483	149	151	1	1	NUM
crl-14483	149	152	(	(	PUNCT
crl-14483	149	153	11.0	11.0	NUM
crl-14483	149	154	)	)	PUNCT
crl-14483	149	155	9	9	NUM
crl-14483	149	156	(	(	PUNCT
crl-14483	149	157	.9	.9	NUM
crl-14483	149	158	)	)	PUNCT
crl-14483	149	159	(	(	PUNCT
crl-14483	149	160	5.0	5.0	NUM
crl-14483	149	161	)	)	PUNCT
crl-14483	149	162	14	14	NUM
crl-14483	149	163	(	(	PUNCT
crl-14483	149	164	9.0	9.0	NUM
crl-14483	149	165	)	)	PUNCT
crl-14483	149	166	114	114	NUM
crl-14483	149	167	(	(	PUNCT
crl-14483	149	168	70.0	70.0	NUM
crl-14483	149	169	)	)	PUNCT
crl-14483	149	170	164	164	NUM
crl-14483	149	171	(	(	PUNCT
crl-14483	149	172	100	100	NUM
crl-14483	149	173	)	)	PUNCT
crl-14483	149	174	(	(	PUNCT
crl-14483	149	175	100	100	NUM
crl-14483	149	176	)	)	PUNCT
crl-14483	149	177	figures	figure	NOUN
crl-14483	149	178	in	in	ADP
crl-14483	149	179	parentheses	parenthesis	NOUN
crl-14483	149	180	to	to	ADP
crl-14483	149	181	the	the	DET
crl-14483	149	182	right	right	NOUN
crl-14483	149	183	of	of	ADP
crl-14483	149	184	the	the	DET
crl-14483	149	185	raw	raw	ADJ
crl-14483	149	186	numbers	number	NOUN
crl-14483	149	187	are	be	AUX
crl-14483	149	188	row	row	NOUN
crl-14483	149	189	percentages	percentage	NOUN
crl-14483	149	190	.	.	PUNCT
crl-14483	150	1	figures	figure	NOUN
crl-14483	150	2	in	in	ADP
crl-14483	150	3	parentheses	parenthesis	NOUN
crl-14483	150	4	below	below	ADP
crl-14483	150	5	the	the	DET
crl-14483	150	6	raw	raw	ADJ
crl-14483	150	7	numbers	number	NOUN
crl-14483	150	8	are	be	AUX
crl-14483	150	9	column	column	NOUN
crl-14483	150	10	percentages	percentage	NOUN
crl-14483	150	11	.	.	PUNCT
crl-14483	151	1	462	462	NUM
crl-14483	151	2	college	college	PROPN
crl-14483	151	3	&	&	CCONJ
crl-14483	151	4	research	research	PROPN
crl-14483	151	5	libraries	library	NOUN
crl-14483	151	6	staffing	staffing	NOUN
crl-14483	151	7	patterns	pattern	VERB
crl-14483	151	8	the	the	DET
crl-14483	151	9	presence	presence	NOUN
crl-14483	151	10	of	of	ADP
crl-14483	151	11	a	a	DET
crl-14483	151	12	second	second	ADJ
crl-14483	151	13	person	person	NOUN
crl-14483	151	14	at	at	ADP
crl-14483	151	15	the	the	DET
crl-14483	151	16	information	information	NOUN
crl-14483	151	17	desk	desk	NOUN
crl-14483	151	18	or	or	CCONJ
crl-14483	151	19	of	of	ADP
crl-14483	151	20	a	a	DET
crl-14483	151	21	reference	reference	NOUN
crl-14483	151	22	librarian	librarian	NOUN
crl-14483	151	23	at	at	ADP
crl-14483	151	24	the	the	DET
crl-14483	151	25	reference	reference	NOUN
crl-14483	151	26	desk	desk	NOUN
crl-14483	151	27	affected	affect	VERB
crl-14483	151	28	both	both	CCONJ
crl-14483	151	29	the	the	DET
crl-14483	151	30	accuracy	accuracy	NOUN
crl-14483	151	31	of	of	ADP
crl-14483	151	32	answers	answer	NOUN
crl-14483	151	33	given	give	VERB
crl-14483	151	34	and	and	CCONJ
crl-14483	151	35	the	the	DET
crl-14483	151	36	appropriateness	appropriateness	NOUN
crl-14483	151	37	of	of	ADP
crl-14483	151	38	referrals	referral	NOUN
crl-14483	151	39	.	.	PUNCT
crl-14483	152	1	while	while	SCONJ
crl-14483	152	2	single	single	ADJ
crl-14483	152	3	staffed	staffed	PROPN
crl-14483	152	4	,	,	PUNCT
crl-14483	152	5	information	information	NOUN
crl-14483	152	6	desk	desk	NOUN
crl-14483	152	7	personnal	personnal	NOUN
crl-14483	152	8	were	be	AUX
crl-14483	152	9	65	65	NUM
crl-14483	152	10	%	%	NOUN
crl-14483	152	11	accurate	accurate	ADJ
crl-14483	152	12	in	in	ADP
crl-14483	152	13	handling	handle	VERB
crl-14483	152	14	questions	question	NOUN
crl-14483	152	15	and	and	CCONJ
crl-14483	152	16	77	77	NUM
crl-14483	152	17	%	%	NOUN
crl-14483	152	18	correct	correct	ADJ
crl-14483	152	19	in	in	ADP
crl-14483	152	20	making	make	VERB
crl-14483	152	21	referrals	referral	NOUN
crl-14483	152	22	,	,	PUNCT
crl-14483	152	23	compared	compare	VERB
crl-14483	152	24	to	to	ADP
crl-14483	152	25	82	82	NUM
crl-14483	152	26	%	%	NOUN
crl-14483	152	27	accuracy	accuracy	NOUN
crl-14483	152	28	in	in	ADP
crl-14483	152	29	handling	handle	VERB
crl-14483	152	30	questions	question	NOUN
crl-14483	152	31	and	and	CCONJ
crl-14483	152	32	88	88	NUM
crl-14483	152	33	%	%	NOUN
crl-14483	152	34	appropriate	appropriate	ADJ
crl-14483	152	35	referrals	referral	NOUN
crl-14483	152	36	made	make	VERB
crl-14483	152	37	while	while	SCONJ
crl-14483	152	38	double	double	ADJ
crl-14483	152	39	staffed	staff	VERB
crl-14483	152	40	.	.	PUNCT
crl-14483	153	1	when	when	SCONJ
crl-14483	153	2	a	a	DET
crl-14483	153	3	reference	reference	NOUN
crl-14483	153	4	librarian	librarian	NOUN
crl-14483	153	5	was	be	AUX
crl-14483	153	6	present	present	ADJ
crl-14483	153	7	at	at	ADP
crl-14483	153	8	the	the	DET
crl-14483	153	9	reference	reference	NOUN
crl-14483	153	10	desk	desk	NOUN
crl-14483	153	11	,	,	PUNCT
crl-14483	153	12	information	information	NOUN
crl-14483	153	13	desk	desk	NOUN
crl-14483	153	14	staff	staff	NOUN
crl-14483	153	15	were	be	AUX
crl-14483	153	16	76	76	NUM
crl-14483	153	17	%	%	NOUN
crl-14483	153	18	accurate	accurate	ADJ
crl-14483	153	19	in	in	ADP
crl-14483	153	20	handling	handle	VERB
crl-14483	153	21	questions	question	NOUN
crl-14483	153	22	and	and	CCONJ
crl-14483	153	23	84	84	NUM
crl-14483	153	24	%	%	NOUN
crl-14483	153	25	correct	correct	ADJ
crl-14483	153	26	in	in	ADP
crl-14483	153	27	making	make	VERB
crl-14483	153	28	referrals	referral	NOUN
crl-14483	153	29	.	.	PUNCT
crl-14483	154	1	when	when	SCONJ
crl-14483	154	2	a	a	DET
crl-14483	154	3	reference	reference	NOUN
crl-14483	154	4	librarian	librarian	NOUN
crl-14483	154	5	was	be	AUX
crl-14483	154	6	not	not	PART
crl-14483	154	7	present	present	ADJ
crl-14483	154	8	at	at	ADP
crl-14483	154	9	the	the	DET
crl-14483	154	10	reference	reference	NOUN
crl-14483	154	11	desk	desk	NOUN
crl-14483	154	12	,	,	PUNCT
crl-14483	154	13	58	58	NUM
crl-14483	154	14	%	%	NOUN
crl-14483	154	15	accuracy	accuracy	NOUN
crl-14483	154	16	in	in	ADP
crl-14483	154	17	question	question	NOUN
crl-14483	154	18	handling	handling	NOUN
crl-14483	154	19	and	and	CCONJ
crl-14483	154	20	73	73	NUM
crl-14483	154	21	%	%	NOUN
crl-14483	154	22	appropriateness	appropriateness	NOUN
crl-14483	154	23	in	in	ADP
crl-14483	154	24	referrals	referral	NOUN
crl-14483	154	25	were	be	AUX
crl-14483	154	26	measured	measure	VERB
crl-14483	154	27	.	.	PUNCT
crl-14483	155	1	patron	patron	NOUN
crl-14483	155	2	perceptions	perception	NOUN
crl-14483	155	3	surrogate	surrogate	VERB
crl-14483	155	4	patron	patron	NOUN
crl-14483	155	5	perceptions	perception	NOUN
crl-14483	155	6	tended	tend	VERB
crl-14483	155	7	to	to	PART
crl-14483	155	8	be	be	AUX
crl-14483	155	9	very	very	ADV
crl-14483	155	10	positive	positive	ADJ
crl-14483	155	11	.	.	PUNCT
crl-14483	156	1	several	several	ADJ
crl-14483	156	2	comments	comment	NOUN
crl-14483	156	3	were	be	AUX
crl-14483	156	4	made	make	VERB
crl-14483	156	5	about	about	ADP
crl-14483	156	6	staff	staff	NOUN
crl-14483	156	7	asking	ask	VERB
crl-14483	156	8	follow	follow	NOUN
crl-14483	156	9	-	-	PUNCT
crl-14483	156	10	up	up	ADP
crl-14483	156	11	questions	question	NOUN
crl-14483	156	12	.	.	PUNCT
crl-14483	157	1	other	other	ADJ
crl-14483	157	2	comments	comment	NOUN
crl-14483	157	3	ranged	range	VERB
crl-14483	157	4	from	from	ADP
crl-14483	157	5	"	"	PUNCT
crl-14483	157	6	outstanding	outstanding	ADJ
crl-14483	157	7	assistance	assistance	NOUN
crl-14483	157	8	"	"	PUNCT
crl-14483	157	9	and	and	CCONJ
crl-14483	157	10	"	"	PUNCT
crl-14483	157	11	it	it	PRON
crl-14483	157	12	would	would	AUX
crl-14483	157	13	be	be	AUX
crl-14483	157	14	difficult	difficult	ADJ
crl-14483	157	15	to	to	PART
crl-14483	157	16	provide	provide	VERB
crl-14483	157	17	a	a	DET
crl-14483	157	18	better	well	ADJ
crl-14483	157	19	experience	experience	NOUN
crl-14483	157	20	than	than	ADP
crl-14483	157	21	the	the	DET
crl-14483	157	22	one	one	NOUN
crl-14483	157	23	i	i	PRON
crl-14483	157	24	had	have	VERB
crl-14483	157	25	today	today	NOUN
crl-14483	157	26	,	,	PUNCT
crl-14483	157	27	"	"	PUNCT
crl-14483	157	28	to	to	PART
crl-14483	157	29	"	"	PUNCT
crl-14483	157	30	moderately	moderately	ADV
crl-14483	157	31	helpful	helpful	ADJ
crl-14483	157	32	;	;	PUNCT
crl-14483	157	33	not	not	PART
crl-14483	157	34	up	up	ADP
crl-14483	157	35	to	to	ADP
crl-14483	157	36	taking	take	VERB
crl-14483	157	37	creative	creative	ADJ
crl-14483	157	38	steps	step	NOUN
crl-14483	157	39	toward	toward	ADP
crl-14483	157	40	fulfilling	fulfil	VERB
crl-14483	157	41	patron	patron	ADJ
crl-14483	157	42	request	request	NOUN
crl-14483	157	43	.	.	PUNCT
crl-14483	157	44	"	"	PUNCT
crl-14483	158	1	time	time	NOUN
crl-14483	158	2	needed	need	VERB
crl-14483	158	3	to	to	PART
crl-14483	158	4	answer	answer	VERB
crl-14483	158	5	the	the	DET
crl-14483	158	6	majority	majority	NOUN
crl-14483	158	7	of	of	ADP
crl-14483	158	8	questions-153	questions-153	ADJ
crl-14483	158	9	or	or	CCONJ
crl-14483	158	10	93.3%-were	93.3%-were	NUM
crl-14483	158	11	answered	answer	VERB
crl-14483	158	12	in	in	ADP
crl-14483	158	13	five	five	NUM
crl-14483	158	14	minutes	minute	NOUN
crl-14483	158	15	or	or	CCONJ
crl-14483	158	16	less	less	ADJ
crl-14483	158	17	.	.	PUNCT
crl-14483	159	1	twelve	twelve	NUM
crl-14483	159	2	patrons	patron	NOUN
crl-14483	159	3	made	make	VERB
crl-14483	159	4	voluntary	voluntary	ADJ
crl-14483	159	5	comm	comm	NOUN
crl-14483	159	6	~	~	SYM
crl-14483	159	7	nts	nt	NOUN
crl-14483	159	8	about	about	ADP
crl-14483	159	9	waiting	wait	VERB
crl-14483	159	10	for	for	ADP
crl-14483	159	11	five	five	NUM
crl-14483	159	12	to	to	PART
crl-14483	159	13	twenty	twenty	NUM
crl-14483	159	14	nunutes	nunute	NOUN
crl-14483	159	15	to	to	PART
crl-14483	159	16	be	be	AUX
crl-14483	159	17	helped	help	VERB
crl-14483	159	18	or	or	CCONJ
crl-14483	159	19	about	about	ADP
crl-14483	159	20	being	be	AUX
crl-14483	159	21	interrupted	interrupt	VERB
crl-14483	159	22	by	by	ADP
crl-14483	159	23	other	other	ADJ
crl-14483	159	24	patrons	patron	NOUN
crl-14483	159	25	or	or	CCONJ
crl-14483	159	26	phone	phone	NOUN
crl-14483	159	27	calls	call	NOUN
crl-14483	159	28	.	.	PUNCT
crl-14483	160	1	these	these	DET
crl-14483	160	2	situations	situation	NOUN
crl-14483	160	3	most	most	ADV
crl-14483	160	4	often	often	ADV
crl-14483	160	5	occurred	occur	VERB
crl-14483	160	6	during	during	ADP
crl-14483	160	7	single	single	ADJ
crl-14483	160	8	-	-	PUNCT
crl-14483	160	9	staffing	staffing	NOUN
crl-14483	160	10	times	time	NOUN
crl-14483	160	11	.	.	PUNCT
crl-14483	161	1	it	it	PRON
crl-14483	161	2	is	be	AUX
crl-14483	161	3	important	important	ADJ
crl-14483	161	4	to	to	PART
crl-14483	161	5	mention	mention	VERB
crl-14483	161	6	the	the	DET
crl-14483	161	7	high	high	ADJ
crl-14483	161	8	volume	volume	NOUN
crl-14483	161	9	of	of	ADP
crl-14483	161	10	business	business	NOUN
crl-14483	161	11	and	and	CCONJ
crl-14483	161	12	the	the	DET
crl-14483	161	13	variety	variety	NOUN
crl-14483	161	14	of	of	ADP
crl-14483	161	15	activities	activity	NOUN
crl-14483	161	16	engaged	engage	VERB
crl-14483	161	17	in	in	ADP
crl-14483	161	18	by	by	ADP
crl-14483	161	19	the	the	DET
crl-14483	161	20	information	information	NOUN
crl-14483	161	21	desk	desk	NOUN
crl-14483	161	22	staff	staff	NOUN
crl-14483	161	23	-	-	PUNCT
crl-14483	161	24	instruct	instruct	NOUN
crl-14483	161	25	patrons	patron	NOUN
crl-14483	161	26	in	in	ADP
crl-14483	161	27	the	the	DET
crl-14483	161	28	use	use	NOUN
crl-14483	161	29	of	of	ADP
crl-14483	161	30	the	the	DET
crl-14483	161	31	online	online	ADJ
crl-14483	161	32	and	and	CCONJ
crl-14483	161	33	card	card	NOUN
crl-14483	161	34	catalogs	catalog	NOUN
crl-14483	161	35	,	,	PUNCT
crl-14483	161	36	answer	answer	VERB
crl-14483	161	37	ready	ready	ADJ
crl-14483	161	38	reference	reference	NOUN
crl-14483	161	39	questions	question	NOUN
crl-14483	161	40	,	,	PUNCT
crl-14483	161	41	screen	screen	NOUN
crl-14483	161	42	telephone	telephone	NOUN
crl-14483	161	43	calls	call	NOUN
crl-14483	161	44	,	,	PUNCT
crl-14483	161	45	refer	refer	VERB
crl-14483	161	46	in	in	ADP
crl-14483	161	47	-	-	PUNCT
crl-14483	161	48	depth	depth	NOUN
crl-14483	161	49	questions	question	NOUN
crl-14483	161	50	,	,	PUNCT
crl-14483	161	51	and	and	CCONJ
crl-14483	161	52	handle	handle	VERB
crl-14483	161	53	procedural	procedural	ADJ
crl-14483	161	54	and	and	CCONJ
crl-14483	161	55	directional	directional	ADJ
crl-14483	161	56	queries	query	NOUN
crl-14483	161	57	.	.	PUNCT
crl-14483	162	1	problems	problem	NOUN
crl-14483	162	2	the	the	DET
crl-14483	162	3	sample	sample	NOUN
crl-14483	162	4	size	size	NOUN
crl-14483	162	5	was	be	AUX
crl-14483	162	6	too	too	ADV
crl-14483	162	7	small	small	ADJ
crl-14483	162	8	to	to	PART
crl-14483	162	9	adequately	adequately	ADV
crl-14483	162	10	test	test	VERB
crl-14483	162	11	all	all	DET
crl-14483	162	12	facets	facet	NOUN
crl-14483	162	13	of	of	ADP
crl-14483	162	14	interest	interest	NOUN
crl-14483	162	15	.	.	PUNCT
crl-14483	163	1	further	further	ADJ
crl-14483	163	2	studies	study	NOUN
crl-14483	163	3	need	need	VERB
crl-14483	163	4	to	to	ADP
crl-14483	163	5	~xpand	~xpand	PRON
crl-14483	163	6	the	the	DET
crl-14483	163	7	number	number	NOUN
crl-14483	163	8	of	of	ADP
crl-14483	163	9	questions	question	NOUN
crl-14483	163	10	or	or	CCONJ
crl-14483	163	11	focus	focus	VERB
crl-14483	163	12	on	on	ADP
crl-14483	163	13	particular	particular	ADJ
crl-14483	163	14	types	type	NOUN
crl-14483	163	15	of	of	ADP
crl-14483	163	16	july	july	PROPN
crl-14483	163	17	1989	1989	NUM
crl-14483	163	18	que	que	X
crl-14483	163	19	~	~	SYM
crl-14483	163	20	tions	tion	NOUN
crl-14483	163	21	.	.	PUNCT
crl-14483	164	1	~ther	~ther	PRON
crl-14483	164	2	difficulties	difficulty	NOUN
crl-14483	164	3	of	of	ADP
crl-14483	164	4	the	the	DET
crl-14483	164	5	study	study	NOUN
crl-14483	164	6	are	be	AUX
crl-14483	164	7	inherent	inherent	ADJ
crl-14483	164	8	m	m	VERB
crl-14483	164	9	the	the	DET
crl-14483	164	10	unobtrusive	unobtrusive	ADJ
crl-14483	164	11	methodology	methodology	NOUN
crl-14483	164	12	.	.	PUNCT
crl-14483	165	1	the	the	DET
crl-14483	165	2	surrogate	surrogate	ADJ
crl-14483	165	3	patrons	patron	NOUN
crl-14483	165	4	were	be	AUX
crl-14483	165	5	not	not	PART
crl-14483	165	6	information	information	NOUN
crl-14483	165	7	specialists	specialist	NOUN
crl-14483	165	8	or	or	CCONJ
crl-14483	165	9	library	library	NOUN
crl-14483	165	10	school	school	NOUN
crl-14483	165	11	students	student	NOUN
crl-14483	165	12	and	and	CCONJ
crl-14483	165	13	probably	probably	ADV
crl-14483	165	14	did	do	AUX
crl-14483	165	15	not	not	PART
crl-14483	165	16	bring	bring	VERB
crl-14483	165	17	much	much	ADJ
crl-14483	165	18	bias	bias	NOUN
crl-14483	165	19	to	to	ADP
crl-14483	165	20	the	the	DET
crl-14483	165	21	study	study	NOUN
crl-14483	165	22	.	.	PUNCT
crl-14483	166	1	however	however	ADV
crl-14483	166	2	,	,	PUNCT
crl-14483	166	3	because	because	SCONJ
crl-14483	166	4	these	these	DET
crl-14483	166	5	questions	question	NOUN
crl-14483	166	6	were	be	AUX
crl-14483	166	7	not	not	PART
crl-14483	166	8	their	their	PRON
crl-14483	166	9	own	own	ADJ
crl-14483	166	10	,	,	PUNCT
crl-14483	166	11	the	the	DET
crl-14483	166	12	surro	surro	PROPN
crl-14483	166	13	~	~	SYM
crl-14483	166	14	ates	ates	PROPN
crl-14483	166	15	probably	probably	ADV
crl-14483	166	16	did	do	AUX
crl-14483	166	17	not	not	PART
crl-14483	166	18	pursue	pursue	VERB
crl-14483	166	19	them	they	PRON
crl-14483	166	20	as	as	ADV
crl-14483	166	21	diligently	diligently	ADV
crl-14483	166	22	nor	nor	CCONJ
crl-14483	166	23	as	as	ADV
crl-14483	166	24	tenaciously	tenaciously	ADV
crl-14483	166	25	as	as	ADP
crl-14483	166	26	an	an	DET
crl-14483	166	27	actual	actual	ADJ
crl-14483	166	28	patron	patron	NOUN
crl-14483	166	29	might	might	AUX
crl-14483	166	30	.	.	PUNCT
crl-14483	167	1	the	the	DET
crl-14483	167	2	sheer	sheer	ADJ
crl-14483	167	3	number	number	NOUN
crl-14483	167	4	of	of	ADP
crl-14483	167	5	surrogates	surrogate	NOUN
crl-14483	167	6	caused	cause	VERB
crl-14483	167	7	instructional	instructional	ADJ
crl-14483	167	8	and	and	CCONJ
crl-14483	167	9	training	training	NOUN
crl-14483	167	10	problems	problem	NOUN
crl-14483	167	11	.	.	PUNCT
crl-14483	168	1	their	their	PRON
crl-14483	168	2	recording	recording	NOUN
crl-14483	168	3	of	of	ADP
crl-14483	168	4	data	datum	NOUN
crl-14483	168	5	was	be	AUX
crl-14483	168	6	not	not	PART
crl-14483	168	7	as	as	ADV
crl-14483	168	8	complete	complete	ADJ
crl-14483	168	9	nor	nor	CCONJ
crl-14483	168	10	as	as	ADV
crl-14483	168	11	thorough	thorough	ADJ
crl-14483	168	12	as	as	SCONJ
crl-14483	168	13	would	would	AUX
crl-14483	168	14	have	have	AUX
crl-14483	168	15	been	be	AUX
crl-14483	168	16	desirable	desirable	ADJ
crl-14483	168	17	.	.	PUNCT
crl-14483	169	1	their	their	PRON
crl-14483	169	2	failure	failure	NOUN
crl-14483	169	3	in	in	ADP
crl-14483	169	4	this	this	DET
crl-14483	169	5	regard	regard	NOUN
crl-14483	169	6	was	be	AUX
crl-14483	169	7	no	no	ADV
crl-14483	169	8	doubt	doubt	ADV
crl-14483	169	9	due	due	ADJ
crl-14483	169	10	,	,	PUNCT
crl-14483	169	11	at	at	ADP
crl-14483	169	12	least	least	ADJ
crl-14483	169	13	in	in	ADP
crl-14483	169	14	part	part	NOUN
crl-14483	169	15	,	,	PUNCT
crl-14483	169	16	to	to	ADP
crl-14483	169	17	the	the	DET
crl-14483	169	18	demands	demand	NOUN
crl-14483	169	19	of	of	ADP
crl-14483	169	20	the	the	DET
crl-14483	169	21	in	in	ADP
crl-14483	169	22	-	-	PUNCT
crl-14483	169	23	person	person	NOUN
crl-14483	169	24	format	format	NOUN
crl-14483	169	25	which	which	PRON
crl-14483	169	26	required	require	VERB
crl-14483	169	27	that	that	SCONJ
crl-14483	169	28	they	they	PRON
crl-14483	169	29	leave	leave	VERB
crl-14483	169	30	the	the	DET
crl-14483	169	31	desk	desk	NOUN
crl-14483	169	32	t~	t~	NOUN
crl-14483	169	33	complete	complete	VERB
crl-14483	169	34	the	the	DET
crl-14483	169	35	forms	form	NOUN
crl-14483	169	36	.	.	PUNCT
crl-14483	170	1	suggestions	suggestion	NOUN
crl-14483	170	2	for	for	ADP
crl-14483	170	3	further	further	ADJ
crl-14483	170	4	study	study	NOUN
crl-14483	170	5	in	in	ADP
crl-14483	170	6	order	order	NOUN
crl-14483	170	7	to	to	PART
crl-14483	170	8	gain	gain	VERB
crl-14483	170	9	more	more	ADJ
crl-14483	170	10	information	information	NOUN
crl-14483	170	11	about	about	ADP
crl-14483	170	12	~ow	~ow	PROPN
crl-14483	170	13	.	.	PUNCT
crl-14483	171	1	~on	~on	PROPN
crl-14483	171	2	professionals	professional	NOUN
crl-14483	171	3	approach	approach	VERB
crl-14483	171	4	subject	subject	NOUN
crl-14483	171	5	mqmnes	mqmne	NOUN
crl-14483	171	6	,	,	PUNCT
crl-14483	171	7	and	and	CCONJ
crl-14483	171	8	thus	thus	ADV
crl-14483	171	9	how	how	SCONJ
crl-14483	171	10	to	to	PART
crl-14483	171	11	train	train	VERB
crl-14483	171	12	them	they	PRON
crl-14483	171	13	to	to	PART
crl-14483	171	14	answer	answer	VERB
crl-14483	171	15	subject	subject	NOUN
crl-14483	171	16	requests	request	NOUN
crl-14483	171	17	,	,	PUNCT
crl-14483	171	18	it	it	PRON
crl-14483	171	19	would	would	AUX
crl-14483	171	20	be	be	AUX
crl-14483	171	21	adv	adv	PROPN
crl-14483	171	22	~	~	NOUN
crl-14483	171	23	tageous	tageous	ADJ
crl-14483	171	24	to	to	PART
crl-14483	171	25	have	have	VERB
crl-14483	171	26	transaction	transaction	NOUN
crl-14483	171	27	logs	log	NOUN
crl-14483	171	28	from	from	ADP
crl-14483	171	29	onlme	onlme	NOUN
crl-14483	171	30	catalog	catalog	NOUN
crl-14483	171	31	terminals	terminal	NOUN
crl-14483	171	32	for	for	ADP
crl-14483	171	33	these	these	DET
crl-14483	171	34	questions	question	NOUN
crl-14483	171	35	.	.	PUNCT
crl-14483	172	1	this	this	PRON
crl-14483	172	2	would	would	AUX
crl-14483	172	3	allow	allow	VERB
crl-14483	172	4	the	the	DET
crl-14483	172	5	computer	computer	NOUN
crl-14483	172	6	to	to	PART
crl-14483	172	7	record	record	VERB
crl-14483	172	8	approaches	approach	NOUN
crl-14483	172	9	to	to	ADP
crl-14483	172	10	subject	subject	NOUN
crl-14483	172	11	headings	heading	NOUN
crl-14483	172	12	,	,	PUNCT
crl-14483	172	13	such	such	ADJ
crl-14483	172	14	as	as	ADP
crl-14483	172	15	keyword	keyword	NOUN
crl-14483	172	16	-	-	PUNCT
crl-14483	172	17	in	in	ADP
crl-14483	172	18	-	-	PUNCT
crl-14483	172	19	title	title	NOUN
crl-14483	172	20	searches	search	NOUN
crl-14483	172	21	versus	versus	ADP
crl-14483	172	22	searches	search	NOUN
crl-14483	172	23	in	in	ADP
crl-14483	172	24	the	the	DET
crl-14483	172	25	subject	subject	NOUN
crl-14483	172	26	authority	authority	NOUN
crl-14483	172	27	file	file	NOUN
crl-14483	172	28	,	,	PUNCT
crl-14483	172	29	rather	rather	ADV
crl-14483	172	30	than	than	ADP
crl-14483	172	31	expecting	expect	VERB
crl-14483	172	32	surrogates	surrogate	NOUN
crl-14483	172	33	to	to	PART
crl-14483	172	34	remember	remember	VERB
crl-14483	172	35	this	this	DET
crl-14483	172	36	complicated	complicated	ADJ
crl-14483	172	37	process	process	NOUN
crl-14483	172	38	.	.	PUNCT
crl-14483	173	1	surrogates	surrogate	NOUN
crl-14483	173	2	would	would	AUX
crl-14483	173	3	only	only	ADV
crl-14483	173	4	have	have	VERB
crl-14483	173	5	to	to	PART
crl-14483	173	6	submit	submit	VERB
crl-14483	173	7	the	the	DET
crl-14483	173	8	titles	title	NOUN
crl-14483	173	9	of	of	ADP
crl-14483	173	10	books	book	NOUN
crl-14483	173	11	identified	identify	VERB
crl-14483	173	12	,	,	PUNCT
crl-14483	173	13	along	along	ADP
crl-14483	173	14	with	with	ADP
crl-14483	173	15	the	the	DET
crl-14483	173	16	time	time	NOUN
crl-14483	173	17	the	the	DET
crl-14483	173	18	search	search	NOUN
crl-14483	173	19	took	take	VERB
crl-14483	173	20	place	place	NOUN
crl-14483	173	21	and	and	CCONJ
crl-14483	173	22	the	the	DET
crl-14483	173	23	identification	identification	NOUN
crl-14483	173	24	number	number	NOUN
crl-14483	173	25	of	of	ADP
crl-14483	173	26	the	the	DET
crl-14483	173	27	terminal	terminal	NOUN
crl-14483	173	28	used	use	VERB
crl-14483	173	29	.	.	PUNCT
crl-14483	174	1	the	the	DET
crl-14483	174	2	training	training	NOUN
crl-14483	174	3	problems	problem	NOUN
crl-14483	174	4	related	relate	VERB
crl-14483	174	5	to	to	ADP
crl-14483	174	6	incomplete	incomplete	ADJ
crl-14483	174	7	retrospective	retrospective	ADJ
crl-14483	174	8	conversion	conversion	NOUN
crl-14483	174	9	of	of	ADP
crl-14483	174	10	the	the	DET
crl-14483	174	11	card	card	NOUN
crl-14483	174	12	catalog	catalog	NOUN
crl-14483	174	13	are	be	AUX
crl-14483	174	14	of	of	ADP
crl-14483	174	15	critical	critical	ADJ
crl-14483	174	16	importance	importance	NOUN
crl-14483	174	17	.	.	PUNCT
crl-14483	175	1	how	how	SCONJ
crl-14483	175	2	much	much	ADV
crl-14483	175	3	the	the	DET
crl-14483	175	4	card	card	NOUN
crl-14483	175	5	catalog	catalog	NOUN
crl-14483	175	6	/	/	SYM
crl-14483	175	7	online	online	ADJ
crl-14483	175	8	catalog	catalog	NOUN
crl-14483	175	9	split	split	NOUN
crl-14483	175	10	affects	affect	VERB
crl-14483	175	11	the	the	DET
crl-14483	175	12	answers	answer	NOUN
crl-14483	175	13	to	to	ADP
crl-14483	175	14	bibliographic	bibliographic	ADJ
crl-14483	175	15	and	and	CCONJ
crl-14483	175	16	subject	subject	ADJ
crl-14483	175	17	questions	question	NOUN
crl-14483	175	18	was	be	AUX
crl-14483	175	19	not	not	PART
crl-14483	175	20	addressed	address	VERB
crl-14483	175	21	but	but	CCONJ
crl-14483	175	22	this	this	PRON
crl-14483	175	23	needs	need	VERB
crl-14483	175	24	further	further	ADJ
crl-14483	175	25	study	study	NOUN
crl-14483	175	26	.	.	PUNCT
crl-14483	176	1	this	this	DET
crl-14483	176	2	situ	situ	NOUN
crl-14483	176	3	~	~	NOUN
crl-14483	176	4	tion	tion	NOUN
crl-14483	176	5	raises	raise	VERB
crl-14483	176	6	an	an	DET
crl-14483	176	7	additional	additional	ADJ
crl-14483	176	8	question	question	NOUN
crl-14483	176	9	:	:	PUNCT
crl-14483	176	10	if	if	SCONJ
crl-14483	176	11	highly	highly	ADV
crl-14483	176	12	~ained	~ained	NUM
crl-14483	176	13	graduate	graduate	ADJ
crl-14483	176	14	students	student	NOUN
crl-14483	176	15	and	and	CCONJ
crl-14483	176	16	nonprofessionals	nonprofessional	NOUN
crl-14483	176	17	do	do	AUX
crl-14483	176	18	not	not	PART
crl-14483	176	19	use	use	VERB
crl-14483	176	20	an	an	DET
crl-14483	176	21	important	important	ADJ
crl-14483	176	22	tool	tool	NOUN
crl-14483	176	23	like	like	ADP
crl-14483	176	24	the	the	DET
crl-14483	176	25	card	card	NOUN
crl-14483	176	26	catalog	catalog	NOUN
crl-14483	176	27	for	for	ADP
crl-14483	176	28	questions	question	NOUN
crl-14483	176	29	that	that	PRON
crl-14483	176	30	can	can	AUX
crl-14483	176	31	not	not	PART
crl-14483	176	32	fully	fully	ADV
crl-14483	176	33	be	be	AUX
crl-14483	176	34	answered	answer	VERB
crl-14483	176	35	any	any	DET
crl-14483	176	36	other	other	ADJ
crl-14483	176	37	way	way	NOUN
crl-14483	176	38	,	,	PUNCT
crl-14483	176	39	how	how	SCONJ
crl-14483	176	40	can	can	AUX
crl-14483	176	41	we	we	PRON
crl-14483	176	42	expect	expect	VERB
crl-14483	176	43	our	our	PRON
crl-14483	176	44	patrons	patron	NOUN
crl-14483	176	45	to	to	PART
crl-14483	176	46	use	use	VERB
crl-14483	176	47	it	it	PRON
crl-14483	176	48	?	?	PUNCT
crl-14483	177	1	the	the	DET
crl-14483	177	2	importance	importance	NOUN
crl-14483	177	3	of	of	ADP
crl-14483	177	4	training	training	NOUN
crl-14483	177	5	-	-	PUNCT
crl-14483	177	6	not	not	PART
crl-14483	177	7	only	only	ADV
crl-14483	177	8	introductory	introductory	ADJ
crl-14483	177	9	but	but	CCONJ
crl-14483	177	10	also	also	ADV
crl-14483	177	11	continual	continual	ADJ
crl-14483	177	12	training	training	NOUN
crl-14483	177	13	and	and	CCONJ
crl-14483	177	14	~ee	~ee	NOUN
crl-14483	177	15	~	~	X
crl-14483	177	16	bac~-ca	bac~-ca	PRON
crl-14483	177	17	~	~	SYM
crl-14483	177	18	ot	ot	NOUN
crl-14483	177	19	be	be	AUX
crl-14483	177	20	overstated	overstate	VERB
crl-14483	177	21	.	.	PUNCT
crl-14483	178	1	training	training	NOUN
crl-14483	178	2	m	m	VERB
crl-14483	178	3	hstenmg	hstenmg	NOUN
crl-14483	178	4	skills	skill	NOUN
crl-14483	178	5	,	,	PUNCT
crl-14483	178	6	question	question	NOUN
crl-14483	178	7	negotiation	negotiation	NOUN
crl-14483	178	8	,	,	PUNCT
crl-14483	178	9	reviewing	review	VERB
crl-14483	178	10	familiar	familiar	ADJ
crl-14483	178	11	reference	reference	NOUN
crl-14483	178	12	sources	source	NOUN
crl-14483	178	13	and	and	CCONJ
crl-14483	178	14	strategies	strategy	NOUN
crl-14483	178	15	for	for	ADP
crl-14483	178	16	subject	subject	NOUN
crl-14483	178	17	searching	searching	NOUN
crl-14483	178	18	and	and	CCONJ
crl-14483	178	19	bibliothe	bibliothe	DET
crl-14483	178	20	effectiveness	effectiveness	NOUN
crl-14483	178	21	of	of	ADP
crl-14483	178	22	an	an	DET
crl-14483	178	23	information	information	NOUN
crl-14483	178	24	desk	desk	NOUN
crl-14483	178	25	463	463	NUM
crl-14483	178	26	graphic	graphic	ADJ
crl-14483	178	27	verification	verification	NOUN
crl-14483	178	28	,	,	PUNCT
crl-14483	178	29	while	while	SCONJ
crl-14483	178	30	included	include	VERB
crl-14483	178	31	in	in	ADP
crl-14483	178	32	the	the	DET
crl-14483	178	33	present	present	ADJ
crl-14483	178	34	training	training	NOUN
crl-14483	178	35	program	program	NOUN
crl-14483	178	36	,	,	PUNCT
crl-14483	178	37	must	must	AUX
crl-14483	178	38	be	be	AUX
crl-14483	178	39	analyzed	analyze	VERB
crl-14483	178	40	for	for	ADP
crl-14483	178	41	deficiencies	deficiency	NOUN
crl-14483	178	42	,	,	PUNCT
crl-14483	178	43	redeveloped	redevelop	VERB
crl-14483	178	44	,	,	PUNCT
crl-14483	178	45	and	and	CCONJ
crl-14483	178	46	redesigned	redesign	VERB
crl-14483	178	47	.	.	PUNCT
crl-14483	179	1	follow	follow	VERB
crl-14483	179	2	-	-	PUNCT
crl-14483	179	3	up	up	ADP
crl-14483	179	4	studies	study	NOUN
crl-14483	179	5	are	be	AUX
crl-14483	179	6	needed	need	VERB
crl-14483	179	7	to	to	PART
crl-14483	179	8	determine	determine	VERB
crl-14483	179	9	if	if	SCONJ
crl-14483	179	10	certain	certain	ADJ
crl-14483	179	11	training	training	NOUN
crl-14483	179	12	methods	method	NOUN
crl-14483	179	13	are	be	AUX
crl-14483	179	14	more	more	ADV
crl-14483	179	15	effective	effective	ADJ
crl-14483	179	16	in	in	ADP
crl-14483	179	17	fostering	foster	VERB
crl-14483	179	18	particular	particular	ADJ
crl-14483	179	19	reference	reference	NOUN
crl-14483	179	20	skills	skill	NOUN
crl-14483	179	21	.	.	PUNCT
crl-14483	180	1	similar	similar	ADJ
crl-14483	180	2	treatment	treatment	NOUN
crl-14483	180	3	of	of	ADP
crl-14483	180	4	staff	staff	NOUN
crl-14483	180	5	in	in	ADP
crl-14483	180	6	establishing	establish	VERB
crl-14483	180	7	a	a	DET
crl-14483	180	8	minimum	minimum	ADJ
crl-14483	180	9	number	number	NOUN
crl-14483	180	10	of	of	ADP
crl-14483	180	11	desk	desk	NOUN
crl-14483	180	12	hours	hour	NOUN
crl-14483	180	13	,	,	PUNCT
crl-14483	180	14	in	in	ADP
crl-14483	180	15	requiring	require	VERB
crl-14483	180	16	attendance	attendance	NOUN
crl-14483	180	17	at	at	ADP
crl-14483	180	18	meetings	meeting	NOUN
crl-14483	180	19	,	,	PUNCT
crl-14483	180	20	and	and	CCONJ
crl-14483	180	21	in	in	ADP
crl-14483	180	22	standardizing	standardize	VERB
crl-14483	180	23	training	training	NOUN
crl-14483	180	24	is	be	AUX
crl-14483	180	25	also	also	ADV
crl-14483	180	26	important	important	ADJ
crl-14483	180	27	.	.	PUNCT
crl-14483	181	1	while	while	SCONJ
crl-14483	181	2	variation	variation	NOUN
crl-14483	181	3	in	in	ADP
crl-14483	181	4	effectiveness	effectiveness	NOUN
crl-14483	181	5	of	of	ADP
crl-14483	181	6	different	different	ADJ
crl-14483	181	7	types	type	NOUN
crl-14483	181	8	of	of	ADP
crl-14483	181	9	staff	staff	NOUN
crl-14483	181	10	members	member	NOUN
crl-14483	181	11	(	(	PUNCT
crl-14483	181	12	graduate	graduate	NOUN
crl-14483	181	13	assistant	assistant	NOUN
crl-14483	181	14	,	,	PUNCT
crl-14483	181	15	student	student	NOUN
crl-14483	181	16	assistant	assistant	NOUN
crl-14483	181	17	,	,	PUNCT
crl-14483	181	18	or	or	CCONJ
crl-14483	181	19	library	library	NOUN
crl-14483	181	20	technical	technical	ADJ
crl-14483	181	21	assistant	assistant	NOUN
crl-14483	181	22	)	)	PUNCT
crl-14483	181	23	has	have	AUX
crl-14483	181	24	been	be	AUX
crl-14483	181	25	addressed	address	VERB
crl-14483	181	26	to	to	ADP
crl-14483	181	27	some	some	DET
crl-14483	181	28	degree	degree	NOUN
crl-14483	181	29	,	,	PUNCT
crl-14483	181	30	further	further	ADJ
crl-14483	181	31	exploration	exploration	NOUN
crl-14483	181	32	of	of	ADP
crl-14483	181	33	the	the	DET
crl-14483	181	34	factors	factor	NOUN
crl-14483	181	35	that	that	PRON
crl-14483	181	36	influence	influence	VERB
crl-14483	181	37	the	the	DET
crl-14483	181	38	performance	performance	NOUN
crl-14483	181	39	of	of	ADP
crl-14483	181	40	these	these	DET
crl-14483	181	41	different	different	ADJ
crl-14483	181	42	types	type	NOUN
crl-14483	181	43	of	of	ADP
crl-14483	181	44	staff	staff	NOUN
crl-14483	181	45	is	be	AUX
crl-14483	181	46	necessary	necessary	ADJ
crl-14483	181	47	.	.	PUNCT
crl-14483	182	1	110ne	110ne	ADJ
crl-14483	182	2	of	of	ADP
crl-14483	182	3	the	the	DET
crl-14483	182	4	most	most	ADV
crl-14483	182	5	important	important	ADJ
crl-14483	182	6	conclusions	conclusion	NOUN
crl-14483	182	7	to	to	PART
crl-14483	182	8	be	be	AUX
crl-14483	182	9	drawn	draw	VERB
crl-14483	182	10	from	from	ADP
crl-14483	182	11	this	this	DET
crl-14483	182	12	study	study	NOUN
crl-14483	182	13	is	be	AUX
crl-14483	182	14	that	that	SCONJ
crl-14483	182	15	graduate	graduate	NOUN
crl-14483	182	16	students	student	NOUN
crl-14483	182	17	and	and	CCONJ
crl-14483	182	18	nonprofessionals	nonprofessional	NOUN
crl-14483	182	19	staffing	staff	VERB
crl-14483	182	20	an	an	DET
crl-14483	182	21	information	information	NOUN
crl-14483	182	22	desk	desk	NOUN
crl-14483	182	23	can	can	AUX
crl-14483	182	24	be	be	AUX
crl-14483	182	25	70	70	NUM
crl-14483	182	26	percent	percent	NOUN
crl-14483	182	27	effective	effective	ADJ
crl-14483	182	28	in	in	ADP
crl-14483	182	29	answering	answer	VERB
crl-14483	182	30	certain	certain	ADJ
crl-14483	182	31	kinds	kind	NOUN
crl-14483	182	32	of	of	ADP
crl-14483	182	33	reference	reference	NOUN
crl-14483	182	34	questions	question	NOUN
crl-14483	182	35	with	with	ADP
crl-14483	182	36	proper	proper	ADJ
crl-14483	182	37	training	training	NOUN
crl-14483	182	38	.	.	PUNCT
crl-14483	182	39	''	''	PUNCT
crl-14483	183	1	conclusions	conclusion	NOUN
crl-14483	183	2	one	one	NUM
crl-14483	183	3	of	of	ADP
crl-14483	183	4	the	the	DET
crl-14483	183	5	most	most	ADV
crl-14483	183	6	important	important	ADJ
crl-14483	183	7	conclusions	conclusion	NOUN
crl-14483	183	8	to	to	PART
crl-14483	183	9	be	be	AUX
crl-14483	183	10	drawn	draw	VERB
crl-14483	183	11	from	from	ADP
crl-14483	183	12	this	this	DET
crl-14483	183	13	study	study	NOUN
crl-14483	183	14	is	be	AUX
crl-14483	183	15	that	that	SCONJ
crl-14483	183	16	graduate	graduate	NOUN
crl-14483	183	17	students	student	NOUN
crl-14483	183	18	and	and	CCONJ
crl-14483	183	19	nonprofessionals	nonprofessional	NOUN
crl-14483	183	20	staffing	staff	VERB
crl-14483	183	21	an	an	DET
crl-14483	183	22	information	information	NOUN
crl-14483	183	23	desk	desk	NOUN
crl-14483	183	24	can	can	AUX
crl-14483	183	25	be	be	AUX
crl-14483	183	26	70.7	70.7	NUM
crl-14483	183	27	%	%	NOUN
crl-14483	183	28	effective	effective	ADJ
crl-14483	183	29	in	in	ADP
crl-14483	183	30	answering	answer	VERB
crl-14483	183	31	certain	certain	ADJ
crl-14483	183	32	kinds	kind	NOUN
crl-14483	183	33	of	of	ADP
crl-14483	183	34	reference	reference	NOUN
crl-14483	183	35	questions	question	NOUN
crl-14483	183	36	with	with	ADP
crl-14483	183	37	proper	proper	ADJ
crl-14483	183	38	training	training	NOUN
crl-14483	183	39	.	.	PUNCT
crl-14483	184	1	of	of	ADP
crl-14483	184	2	the	the	DET
crl-14483	184	3	164	164	NUM
crl-14483	184	4	questions	question	NOUN
crl-14483	184	5	,	,	PUNCT
crl-14483	184	6	83.5	83.5	NUM
crl-14483	184	7	%	%	NOUN
crl-14483	184	8	were	be	AUX
crl-14483	184	9	capable	capable	ADJ
crl-14483	184	10	of	of	ADP
crl-14483	184	11	being	be	AUX
crl-14483	184	12	answered	answer	VERB
crl-14483	184	13	at	at	ADP
crl-14483	184	14	the	the	DET
crl-14483	184	15	information	information	NOUN
crl-14483	184	16	desk	desk	NOUN
crl-14483	184	17	.	.	PUNCT
crl-14483	185	1	of	of	ADP
crl-14483	185	2	all	all	DET
crl-14483	185	3	questions	question	NOUN
crl-14483	185	4	,	,	PUNCT
crl-14483	185	5	62.2	62.2	NUM
crl-14483	185	6	%	%	NOUN
crl-14483	185	7	were	be	AUX
crl-14483	185	8	answered	answer	VERB
crl-14483	185	9	correctly	correctly	ADV
crl-14483	185	10	,	,	PUNCT
crl-14483	185	11	with	with	SCONJ
crl-14483	185	12	another	another	DET
crl-14483	185	13	8.5	8.5	NUM
crl-14483	185	14	%	%	NOUN
crl-14483	185	15	immediately	immediately	ADV
crl-14483	185	16	referred	refer	VERB
crl-14483	185	17	,	,	PUNCT
crl-14483	185	18	for	for	ADP
crl-14483	185	19	a	a	DET
crl-14483	185	20	total	total	NOUN
crl-14483	185	21	of	of	ADP
crl-14483	185	22	70.7	70.7	NUM
crl-14483	185	23	%	%	NOUN
crl-14483	185	24	handled	handle	VERB
crl-14483	185	25	correctly	correctly	ADV
crl-14483	185	26	.	.	PUNCT
crl-14483	186	1	subsequent	subsequent	ADJ
crl-14483	186	2	referrals	referral	NOUN
crl-14483	186	3	,	,	PUNCT
crl-14483	186	4	of	of	ADP
crl-14483	186	5	which	which	PRON
crl-14483	186	6	there	there	PRON
crl-14483	186	7	were	be	VERB
crl-14483	186	8	14	14	NUM
crl-14483	186	9	appropriate	appropriate	ADJ
crl-14483	186	10	ones	one	NOUN
crl-14483	186	11	,	,	PUNCT
crl-14483	186	12	were	be	AUX
crl-14483	186	13	not	not	PART
crl-14483	186	14	considered	consider	VERB
crl-14483	186	15	in	in	ADP
crl-14483	186	16	this	this	DET
crl-14483	186	17	figure	figure	NOUN
crl-14483	186	18	.	.	PUNCT
crl-14483	187	1	however	however	ADV
crl-14483	187	2	,	,	PUNCT
crl-14483	187	3	the	the	DET
crl-14483	187	4	study	study	NOUN
crl-14483	187	5	indicates	indicate	VERB
crl-14483	187	6	that	that	SCONJ
crl-14483	187	7	adequate	adequate	ADJ
crl-14483	187	8	staffing	staffing	NOUN
crl-14483	187	9	levels	level	NOUN
crl-14483	187	10	and	and	CCONJ
crl-14483	187	11	professional	professional	ADJ
crl-14483	187	12	backup	backup	NOUN
crl-14483	187	13	are	be	AUX
crl-14483	187	14	needed	need	VERB
crl-14483	187	15	in	in	ADP
crl-14483	187	16	order	order	NOUN
crl-14483	187	17	for	for	SCONJ
crl-14483	187	18	the	the	DET
crl-14483	187	19	information	information	NOUN
crl-14483	187	20	desk	desk	NOUN
crl-14483	187	21	staff	staff	NOUN
crl-14483	187	22	to	to	PART
crl-14483	187	23	perform	perform	VERB
crl-14483	187	24	at	at	ADP
crl-14483	187	25	an	an	DET
crl-14483	187	26	optimum	optimum	ADJ
crl-14483	187	27	level	level	NOUN
crl-14483	187	28	.	.	PUNCT
crl-14483	188	1	their	their	PRON
crl-14483	188	2	success	success	NOUN
crl-14483	188	3	or	or	CCONJ
crl-14483	188	4	accuracy	accuracy	NOUN
crl-14483	188	5	in	in	ADP
crl-14483	188	6	answering	answer	VERB
crl-14483	188	7	questions	question	NOUN
crl-14483	188	8	increases	increase	NOUN
crl-14483	188	9	when	when	SCONJ
crl-14483	188	10	a	a	DET
crl-14483	188	11	reference	reference	NOUN
crl-14483	188	12	librarian	librarian	NOUN
crl-14483	188	13	is	be	AUX
crl-14483	188	14	present	present	ADJ
crl-14483	188	15	at	at	ADP
crl-14483	188	16	the	the	DET
crl-14483	188	17	reference	reference	NOUN
crl-14483	188	18	desk	desk	NOUN
crl-14483	188	19	,	,	PUNCT
crl-14483	188	20	when	when	SCONJ
crl-14483	188	21	the	the	DET
crl-14483	188	22	information	information	NOUN
crl-14483	188	23	desk	desk	NOUN
crl-14483	188	24	is	be	AUX
crl-14483	188	25	double	double	ADJ
crl-14483	188	26	staffed	staff	VERB
crl-14483	188	27	,	,	PUNCT
crl-14483	188	28	or	or	CCONJ
crl-14483	188	29	if	if	SCONJ
crl-14483	188	30	the	the	DET
crl-14483	188	31	staff	staff	NOUN
crl-14483	188	32	member	member	NOUN
crl-14483	188	33	asked	ask	VERB
crl-14483	188	34	a	a	DET
crl-14483	188	35	question	question	NOUN
crl-14483	188	36	of	of	ADP
crl-14483	188	37	the	the	DET
crl-14483	188	38	surrogate	surrogate	NOUN
crl-14483	188	39	to	to	PART
crl-14483	188	40	clarify	clarify	VERB
crl-14483	188	41	his	his	PRON
crl-14483	188	42	or	or	CCONJ
crl-14483	188	43	her	her	PRON
crl-14483	188	44	request	request	NOUN
crl-14483	188	45	(	(	PUNCT
crl-14483	188	46	see	see	VERB
crl-14483	188	47	appendix	appendix	NOUN
crl-14483	188	48	for	for	ADP
crl-14483	188	49	statistical	statistical	ADJ
crl-14483	188	50	analysis	analysis	NOUN
crl-14483	188	51	)	)	PUNCT
crl-14483	188	52	.	.	PUNCT
crl-14483	189	1	this	this	DET
crl-14483	189	2	information	information	NOUN
crl-14483	189	3	desk	desk	NOUN
crl-14483	189	4	model	model	NOUN
crl-14483	189	5	is	be	AUX
crl-14483	189	6	least	least	ADJ
crl-14483	189	7	effective	effective	ADJ
crl-14483	189	8	in	in	ADP
crl-14483	189	9	handling	handle	VERB
crl-14483	189	10	subject	subject	ADJ
crl-14483	189	11	questions	question	NOUN
crl-14483	189	12	.	.	PUNCT
crl-14483	190	1	as	as	SCONJ
crl-14483	190	2	table	table	NOUN
crl-14483	190	3	2	2	NUM
crl-14483	190	4	indicates	indicate	VERB
crl-14483	190	5	,	,	PUNCT
crl-14483	190	6	53.6	53.6	NUM
crl-14483	190	7	%	%	NOUN
crl-14483	190	8	of	of	ADP
crl-14483	190	9	the	the	DET
crl-14483	190	10	subject	subject	ADJ
crl-14483	190	11	questions	question	NOUN
crl-14483	190	12	were	be	AUX
crl-14483	190	13	not	not	PART
crl-14483	190	14	completely	completely	ADV
crl-14483	190	15	answerable	answerable	ADJ
crl-14483	190	16	at	at	ADP
crl-14483	190	17	the	the	DET
crl-14483	190	18	information	information	NOUN
crl-14483	190	19	desk	desk	NOUN
crl-14483	190	20	because	because	SCONJ
crl-14483	190	21	of	of	ADP
crl-14483	190	22	the	the	DET
crl-14483	190	23	limited	limited	ADJ
crl-14483	190	24	number	number	NOUN
crl-14483	190	25	of	of	ADP
crl-14483	190	26	bibliographical	bibliographical	ADJ
crl-14483	190	27	tools	tool	NOUN
crl-14483	190	28	available	available	ADJ
crl-14483	190	29	there	there	ADV
crl-14483	190	30	.	.	PUNCT
crl-14483	191	1	also	also	ADV
crl-14483	191	2	,	,	PUNCT
crl-14483	191	3	subject	subject	ADJ
crl-14483	191	4	questions	question	NOUN
crl-14483	191	5	tend	tend	VERB
crl-14483	191	6	to	to	PART
crl-14483	191	7	be	be	AUX
crl-14483	191	8	more	more	ADV
crl-14483	191	9	complex	complex	ADJ
crl-14483	191	10	and	and	CCONJ
crl-14483	191	11	require	require	VERB
crl-14483	191	12	greater	great	ADJ
crl-14483	191	13	skill	skill	NOUN
crl-14483	191	14	in	in	ADP
crl-14483	191	15	the	the	DET
crl-14483	191	16	reference	reference	NOUN
crl-14483	191	17	interview	interview	NOUN
crl-14483	191	18	to	to	PART
crl-14483	191	19	encourage	encourage	VERB
crl-14483	191	20	the	the	DET
crl-14483	191	21	patron	patron	NOUN
crl-14483	191	22	to	to	PART
crl-14483	191	23	clarify	clarify	VERB
crl-14483	191	24	better	well	ADV
crl-14483	191	25	his	his	PRON
crl-14483	191	26	or	or	CCONJ
crl-14483	191	27	her	her	PRON
crl-14483	191	28	needs	need	NOUN
crl-14483	191	29	.	.	PUNCT
crl-14483	192	1	murfin	murfin	NOUN
crl-14483	192	2	and	and	CCONJ
crl-14483	192	3	bunge	bunge	NOUN
crl-14483	192	4	's	's	PART
crl-14483	192	5	study	study	NOUN
crl-14483	192	6	similarly	similarly	ADV
crl-14483	192	7	found	find	VERB
crl-14483	192	8	that	that	SCONJ
crl-14483	192	9	paraprofessionals	paraprofessional	NOUN
crl-14483	192	10	were	be	AUX
crl-14483	192	11	''	''	PUNCT
crl-14483	192	12	significantly	significantly	ADV
crl-14483	192	13	less	less	ADV
crl-14483	192	14	successful	successful	ADJ
crl-14483	192	15	than	than	ADP
crl-14483	192	16	professionals	professional	NOUN
crl-14483	192	17	.	.	PUNCT
crl-14483	192	18	.	.	PUNCT
crl-14483	192	19	.	.	PUNCT
crl-14483	193	1	when	when	SCONJ
crl-14483	193	2	a	a	DET
crl-14483	193	3	subject	subject	ADJ
crl-14483	193	4	search	search	NOUN
crl-14483	193	5	in	in	ADP
crl-14483	193	6	the	the	DET
crl-14483	193	7	library	library	NOUN
crl-14483	193	8	catalog	catalog	NOUN
crl-14483	193	9	was	be	AUX
crl-14483	193	10	used	use	VERB
crl-14483	193	11	to	to	PART
crl-14483	193	12	answer	answer	VERB
crl-14483	193	13	the	the	DET
crl-14483	193	14	question	question	NOUN
crl-14483	193	15	.	.	PUNCT
crl-14483	194	1	''	''	PUNCT
crl-14483	194	2	28	28	NUM
crl-14483	194	3	additional	additional	ADJ
crl-14483	194	4	training	training	NOUN
crl-14483	194	5	in	in	ADP
crl-14483	194	6	subject	subject	NOUN
crl-14483	194	7	searching	searching	NOUN
crl-14483	194	8	and	and	CCONJ
crl-14483	194	9	making	make	VERB
crl-14483	194	10	appropriate	appropriate	ADJ
crl-14483	194	11	referrals	referral	NOUN
crl-14483	194	12	is	be	AUX
crl-14483	194	13	needed	need	VERB
crl-14483	194	14	for	for	SCONJ
crl-14483	194	15	staff	staff	NOUN
crl-14483	194	16	to	to	PART
crl-14483	194	17	deal	deal	VERB
crl-14483	194	18	effectively	effectively	ADV
crl-14483	194	19	with	with	ADP
crl-14483	194	20	these	these	DET
crl-14483	194	21	questions	question	NOUN
crl-14483	194	22	.	.	PUNCT
crl-14483	195	1	it	it	PRON
crl-14483	195	2	is	be	AUX
crl-14483	195	3	questionable	questionable	ADJ
crl-14483	195	4	whether	whether	SCONJ
crl-14483	195	5	the	the	DET
crl-14483	195	6	additional	additional	ADJ
crl-14483	195	7	training	training	NOUN
crl-14483	195	8	needed	need	VERB
crl-14483	195	9	to	to	PART
crl-14483	195	10	bring	bring	VERB
crl-14483	195	11	staff	staff	NOUN
crl-14483	195	12	competencies	competency	NOUN
crl-14483	195	13	to	to	ADP
crl-14483	195	14	a	a	DET
crl-14483	195	15	higher	high	ADJ
crl-14483	195	16	level	level	NOUN
crl-14483	195	17	is	be	AUX
crl-14483	195	18	justifiable	justifiable	ADJ
crl-14483	195	19	.	.	PUNCT
crl-14483	196	1	there	there	PRON
crl-14483	196	2	is	be	VERB
crl-14483	196	3	evidence	evidence	NOUN
crl-14483	196	4	that	that	SCONJ
crl-14483	196	5	a	a	DET
crl-14483	196	6	different	different	ADJ
crl-14483	196	7	model	model	NOUN
crl-14483	196	8	,	,	PUNCT
crl-14483	196	9	wherein	wherein	SCONJ
crl-14483	196	10	the	the	DET
crl-14483	196	11	type	type	NOUN
crl-14483	196	12	of	of	ADP
crl-14483	196	13	questions	question	NOUN
crl-14483	196	14	that	that	PRON
crl-14483	196	15	information	information	NOUN
crl-14483	196	16	desk	desk	NOUN
crl-14483	196	17	staff	staff	NOUN
crl-14483	196	18	attempt	attempt	NOUN
crl-14483	196	19	to	to	PART
crl-14483	196	20	answer	answer	VERB
crl-14483	196	21	is	be	AUX
crl-14483	196	22	more	more	ADV
crl-14483	196	23	restrictive	restrictive	ADJ
crl-14483	196	24	,	,	PUNCT
crl-14483	196	25	may	may	AUX
crl-14483	196	26	be	be	AUX
crl-14483	196	27	more	more	ADV
crl-14483	196	28	effective	effective	ADJ
crl-14483	196	29	or	or	CCONJ
crl-14483	196	30	efficient	efficient	ADJ
crl-14483	196	31	.	.	PUNCT
crl-14483	197	1	murfin	murfin	NOUN
crl-14483	197	2	and	and	CCONJ
crl-14483	197	3	bunge	bunge	NOUN
crl-14483	197	4	's	's	PART
crl-14483	197	5	study	study	NOUN
crl-14483	197	6	suggests	suggest	VERB
crl-14483	197	7	that	that	SCONJ
crl-14483	197	8	paraprofessionals	paraprofessional	NOUN
crl-14483	197	9	who	who	PRON
crl-14483	197	10	handle	handle	VERB
crl-14483	197	11	less	less	ADV
crl-14483	197	12	complex	complex	ADJ
crl-14483	197	13	questions	question	NOUN
crl-14483	197	14	and	and	CCONJ
crl-14483	197	15	consult	consult	VERB
crl-14483	197	16	other	other	ADJ
crl-14483	197	17	staff	staff	NOUN
crl-14483	197	18	members	member	NOUN
crl-14483	197	19	more	more	ADV
crl-14483	197	20	frequently	frequently	ADV
crl-14483	197	21	are	be	AUX
crl-14483	197	22	more	more	ADV
crl-14483	197	23	effective	effective	ADJ
crl-14483	197	24	.	.	PUNCT
crl-14483	198	1	29	29	NUM
crl-14483	199	1	their	their	PRON
crl-14483	199	2	findings	finding	NOUN
crl-14483	199	3	are	be	AUX
crl-14483	199	4	supported	support	VERB
crl-14483	199	5	by	by	ADP
crl-14483	199	6	this	this	DET
crl-14483	199	7	study	study	NOUN
crl-14483	199	8	,	,	PUNCT
crl-14483	199	9	which	which	PRON
crl-14483	199	10	indicates	indicate	VERB
crl-14483	199	11	that	that	SCONJ
crl-14483	199	12	more	more	ADV
crl-14483	199	13	accurate	accurate	ADJ
crl-14483	199	14	answers	answer	NOUN
crl-14483	199	15	and	and	CCONJ
crl-14483	199	16	referrals	referral	NOUN
crl-14483	199	17	are	be	AUX
crl-14483	199	18	provided	provide	VERB
crl-14483	199	19	when	when	SCONJ
crl-14483	199	20	staff	staff	NOUN
crl-14483	199	21	members	member	NOUN
crl-14483	199	22	are	be	AUX
crl-14483	199	23	available	available	ADJ
crl-14483	199	24	for	for	ADP
crl-14483	199	25	consultation	consultation	NOUN
crl-14483	199	26	.	.	PUNCT
crl-14483	200	1	however	however	ADV
crl-14483	200	2	,	,	PUNCT
crl-14483	200	3	until	until	SCONJ
crl-14483	200	4	we	we	PRON
crl-14483	200	5	know	know	VERB
crl-14483	200	6	what	what	PRON
crl-14483	200	7	training	training	NOUN
crl-14483	200	8	methods	method	NOUN
crl-14483	200	9	work	work	VERB
crl-14483	200	10	,	,	PUNCT
crl-14483	200	11	as	as	ADV
crl-14483	200	12	well	well	ADV
crl-14483	200	13	as	as	ADP
crl-14483	200	14	their	their	PRON
crl-14483	200	15	cost	cost	NOUN
crl-14483	200	16	effectiveness	effectiveness	NOUN
crl-14483	200	17	,	,	PUNCT
crl-14483	200	18	it	it	PRON
crl-14483	200	19	is	be	AUX
crl-14483	200	20	difficult	difficult	ADJ
crl-14483	200	21	to	to	PART
crl-14483	200	22	attempt	attempt	VERB
crl-14483	200	23	to	to	PART
crl-14483	200	24	determine	determine	VERB
crl-14483	200	25	whether	whether	SCONJ
crl-14483	200	26	additional	additional	ADJ
crl-14483	200	27	training	training	NOUN
crl-14483	200	28	or	or	CCONJ
crl-14483	200	29	a	a	DET
crl-14483	200	30	change	change	NOUN
crl-14483	200	31	in	in	ADP
crl-14483	200	32	the	the	DET
crl-14483	200	33	scope	scope	NOUN
crl-14483	200	34	of	of	ADP
crl-14483	200	35	the	the	DET
crl-14483	200	36	questions	question	NOUN
crl-14483	200	37	answered	answer	VERB
crl-14483	200	38	at	at	ADP
crl-14483	200	39	the	the	DET
crl-14483	200	40	desk	desk	NOUN
crl-14483	200	41	is	be	AUX
crl-14483	200	42	more	more	ADV
crl-14483	200	43	appropriate	appropriate	ADJ
crl-14483	200	44	.	.	PUNCT
crl-14483	201	1	referrals	referral	NOUN
crl-14483	201	2	are	be	AUX
crl-14483	201	3	a	a	DET
crl-14483	201	4	very	very	ADV
crl-14483	201	5	important	important	ADJ
crl-14483	201	6	part	part	NOUN
crl-14483	201	7	of	of	ADP
crl-14483	201	8	the	the	DET
crl-14483	201	9	concept	concept	NOUN
crl-14483	201	10	of	of	ADP
crl-14483	201	11	an	an	DET
crl-14483	201	12	information	information	NOUN
crl-14483	201	13	desk	desk	NOUN
crl-14483	201	14	that	that	PRON
crl-14483	201	15	answers	answer	VERB
crl-14483	201	16	only	only	ADV
crl-14483	201	17	certain	certain	ADJ
crl-14483	201	18	types	type	NOUN
crl-14483	201	19	of	of	ADP
crl-14483	201	20	questions	question	NOUN
crl-14483	201	21	.	.	PUNCT
crl-14483	202	1	all	all	DET
crl-14483	202	2	questions	question	NOUN
crl-14483	202	3	not	not	PART
crl-14483	202	4	answered	answer	VERB
crl-14483	202	5	fully	fully	ADV
crl-14483	202	6	should	should	AUX
crl-14483	202	7	be	be	AUX
crl-14483	202	8	referred	refer	VERB
crl-14483	202	9	to	to	ADP
crl-14483	202	10	the	the	DET
crl-14483	202	11	reference	reference	NOUN
crl-14483	202	12	desk	desk	NOUN
crl-14483	202	13	.	.	PUNCT
crl-14483	203	1	if	if	SCONJ
crl-14483	203	2	83.5	83.5	NUM
crl-14483	203	3	%	%	NOUN
crl-14483	203	4	of	of	ADP
crl-14483	203	5	the	the	DET
crl-14483	203	6	questions	question	NOUN
crl-14483	203	7	are	be	AUX
crl-14483	203	8	completely	completely	ADV
crl-14483	203	9	answerable	answerable	ADJ
crl-14483	203	10	,	,	PUNCT
crl-14483	203	11	then	then	ADV
crl-14483	203	12	the	the	DET
crl-14483	203	13	other	other	ADJ
crl-14483	203	14	16.5	16.5	NUM
crl-14483	203	15	%	%	NOUN
crl-14483	203	16	should	should	AUX
crl-14483	203	17	have	have	AUX
crl-14483	203	18	been	be	AUX
crl-14483	203	19	referred	refer	VERB
crl-14483	203	20	.	.	PUNCT
crl-14483	204	1	in	in	ADP
crl-14483	204	2	this	this	DET
crl-14483	204	3	study	study	NOUN
crl-14483	204	4	38	38	NUM
crl-14483	204	5	questions	question	NOUN
crl-14483	204	6	,	,	PUNCT
crl-14483	204	7	or	or	CCONJ
crl-14483	204	8	23	23	NUM
crl-14483	204	9	%	%	NOUN
crl-14483	204	10	,	,	PUNCT
crl-14483	204	11	did	do	AUX
crl-14483	204	12	not	not	PART
crl-14483	204	13	receive	receive	VERB
crl-14483	204	14	appropriate	appropriate	ADJ
crl-14483	204	15	referrals	referral	NOUN
crl-14483	204	16	.	.	PUNCT
crl-14483	205	1	written	write	VERB
crl-14483	205	2	guidelines	guideline	NOUN
crl-14483	205	3	stressing	stress	VERB
crl-14483	205	4	referral	referral	NOUN
crl-14483	205	5	to	to	ADP
crl-14483	205	6	the	the	DET
crl-14483	205	7	reference	reference	NOUN
crl-14483	205	8	desk	desk	NOUN
crl-14483	205	9	appear	appear	VERB
crl-14483	205	10	to	to	PART
crl-14483	205	11	be	be	AUX
crl-14483	205	12	inadequate	inadequate	ADJ
crl-14483	205	13	.	.	PUNCT
crl-14483	206	1	specific	specific	ADJ
crl-14483	206	2	examples	example	NOUN
crl-14483	206	3	and	and	CCONJ
crl-14483	206	4	case	case	NOUN
crl-14483	206	5	studies	study	NOUN
crl-14483	206	6	must	must	AUX
crl-14483	206	7	be	be	AUX
crl-14483	206	8	used	use	VERB
crl-14483	206	9	in	in	ADP
crl-14483	206	10	training	training	NOUN
crl-14483	206	11	to	to	PART
crl-14483	206	12	highlight	highlight	VERB
crl-14483	206	13	the	the	DET
crl-14483	206	14	impor464	impor464	PROPN
crl-14483	206	15	college	college	PROPN
crl-14483	206	16	&	&	CCONJ
crl-14483	206	17	research	research	PROPN
crl-14483	206	18	libraries	library	NOUN
crl-14483	206	19	tance	tance	NOUN
crl-14483	206	20	of	of	ADP
crl-14483	206	21	follow	follow	NOUN
crl-14483	206	22	-	-	PUNCT
crl-14483	206	23	up	up	ADP
crl-14483	206	24	questions	question	NOUN
crl-14483	206	25	and	and	CCONJ
crl-14483	206	26	referral	referral	NOUN
crl-14483	206	27	.	.	PUNCT
crl-14483	207	1	the	the	DET
crl-14483	207	2	analysis	analysis	NOUN
crl-14483	207	3	found	find	VERB
crl-14483	207	4	that	that	SCONJ
crl-14483	207	5	the	the	DET
crl-14483	207	6	quality	quality	NOUN
crl-14483	207	7	of	of	ADP
crl-14483	207	8	referrals	referral	NOUN
crl-14483	207	9	is	be	AUX
crl-14483	207	10	significant	significant	ADJ
crl-14483	207	11	for	for	ADP
crl-14483	207	12	the	the	DET
crl-14483	207	13	number	number	NOUN
crl-14483	207	14	of	of	ADP
crl-14483	207	15	staff	staff	NOUN
crl-14483	207	16	at	at	ADP
crl-14483	207	17	the	the	DET
crl-14483	207	18	desk	desk	NOUN
crl-14483	207	19	,	,	PUNCT
crl-14483	207	20	the	the	DET
crl-14483	207	21	presence	presence	NOUN
crl-14483	207	22	of	of	ADP
crl-14483	207	23	a	a	DET
crl-14483	207	24	librarian	librarian	NOUN
crl-14483	207	25	,	,	PUNCT
crl-14483	207	26	the	the	DET
crl-14483	207	27	clarification	clarification	NOUN
crl-14483	207	28	of	of	ADP
crl-14483	207	29	the	the	DET
crl-14483	207	30	question	question	NOUN
crl-14483	207	31	,	,	PUNCT
crl-14483	207	32	and	and	CCONJ
crl-14483	207	33	the	the	DET
crl-14483	207	34	level	level	NOUN
crl-14483	207	35	of	of	ADP
crl-14483	207	36	the	the	DET
crl-14483	207	37	staff	staff	NOUN
crl-14483	207	38	member	member	NOUN
crl-14483	207	39	at	at	ADP
crl-14483	207	40	the	the	DET
crl-14483	207	41	desk	desk	NOUN
crl-14483	207	42	(	(	PUNCT
crl-14483	207	43	see	see	VERB
crl-14483	207	44	analysis	analysis	NOUN
crl-14483	207	45	in	in	ADP
crl-14483	207	46	:	:	PUNCT
crl-14483	207	47	appendix	appendix	NOUN
crl-14483	207	48	)	)	PUNCT
crl-14483	207	49	.	.	PUNCT
crl-14483	208	1	the	the	DET
crl-14483	208	2	findings	finding	NOUN
crl-14483	208	3	of	of	ADP
crl-14483	208	4	this	this	DET
crl-14483	208	5	study	study	NOUN
crl-14483	208	6	suggest	suggest	VERB
crl-14483	208	7	that	that	SCONJ
crl-14483	208	8	library	library	PROPN
crl-14483	208	9	technical	technical	ADJ
crl-14483	208	10	assistants	assistant	NOUN
crl-14483	208	11	,	,	PUNCT
crl-14483	208	12	who	who	PRON
crl-14483	208	13	do	do	AUX
crl-14483	208	14	not	not	PART
crl-14483	208	15	attend	attend	VERB
crl-14483	208	16	weekly	weekly	ADJ
crl-14483	208	17	meetings	meeting	NOUN
crl-14483	208	18	and	and	CCONJ
crl-14483	208	19	have	have	VERB
crl-14483	208	20	no	no	DET
crl-14483	208	21	opportunity	opportunity	NOUN
crl-14483	208	22	to	to	PART
crl-14483	208	23	discuss	discuss	VERB
crl-14483	208	24	questions	question	NOUN
crl-14483	208	25	in	in	ADP
crl-14483	208	26	a	a	DET
crl-14483	208	27	methodical	methodical	ADJ
crl-14483	208	28	manner	manner	NOUN
crl-14483	208	29	,	,	PUNCT
crl-14483	208	30	are	be	AUX
crl-14483	208	31	not	not	PART
crl-14483	208	32	getting	get	VERB
crl-14483	208	33	the	the	DET
crl-14483	208	34	training	training	NOUN
crl-14483	208	35	they	they	PRON
crl-14483	208	36	need	need	VERB
crl-14483	208	37	to	to	PART
crl-14483	208	38	make	make	VERB
crl-14483	208	39	appropriate	appropriate	ADJ
crl-14483	208	40	referrals	referral	NOUN
crl-14483	208	41	.	.	PUNCT
crl-14483	209	1	staff	staff	NOUN
crl-14483	209	2	members	member	NOUN
crl-14483	209	3	are	be	AUX
crl-14483	209	4	reluctant	reluctant	ADJ
crl-14483	209	5	to	to	PART
crl-14483	209	6	refer	refer	VERB
crl-14483	209	7	patrons	patron	NOUN
crl-14483	209	8	to	to	ADP
crl-14483	209	9	a	a	DET
crl-14483	209	10	professional	professional	NOUN
crl-14483	209	11	who	who	PRON
crl-14483	209	12	may	may	AUX
crl-14483	209	13	not	not	PART
crl-14483	209	14	be	be	AUX
crl-14483	209	15	immediately	immediately	ADV
crl-14483	209	16	available	available	ADJ
crl-14483	209	17	.	.	PUNCT
crl-14483	210	1	it	it	PRON
crl-14483	210	2	should	should	AUX
crl-14483	210	3	be	be	AUX
crl-14483	210	4	emphasized	emphasize	VERB
crl-14483	210	5	,	,	PUNCT
crl-14483	210	6	however	however	ADV
crl-14483	210	7	,	,	PUNCT
crl-14483	210	8	that	that	SCONJ
crl-14483	210	9	this	this	DET
crl-14483	210	10	step	step	NOUN
crl-14483	210	11	must	must	AUX
crl-14483	210	12	be	be	AUX
crl-14483	210	13	taken	take	VERB
crl-14483	210	14	if	if	SCONJ
crl-14483	210	15	the	the	DET
crl-14483	210	16	patron	patron	NOUN
crl-14483	210	17	is	be	AUX
crl-14483	210	18	to	to	PART
crl-14483	210	19	complete	complete	VERB
crl-14483	210	20	the	the	DET
crl-14483	210	21	transaction	transaction	NOUN
crl-14483	210	22	.	.	PUNCT
crl-14483	211	1	staff	staff	NOUN
crl-14483	211	2	members	member	NOUN
crl-14483	211	3	need	need	VERB
crl-14483	211	4	to	to	PART
crl-14483	211	5	realize	realize	VERB
crl-14483	211	6	that	that	PRON
crl-14483	211	7	complete	complete	ADJ
crl-14483	211	8	and	and	CCONJ
crl-14483	211	9	accurate	accurate	ADJ
crl-14483	211	10	information	information	NOUN
crl-14483	211	11	is	be	AUX
crl-14483	211	12	more	more	ADV
crl-14483	211	13	important	important	ADJ
crl-14483	211	14	than	than	ADP
crl-14483	211	15	the	the	DET
crl-14483	211	16	inconvenience	inconvenience	NOUN
crl-14483	211	17	that	that	SCONJ
crl-14483	211	18	a	a	DET
crl-14483	211	19	delayed	delay	VERB
crl-14483	211	20	referral	referral	NOUN
crl-14483	211	21	creates	create	VERB
crl-14483	211	22	for	for	ADP
crl-14483	211	23	the	the	DET
crl-14483	211	24	patron	patron	NOUN
crl-14483	211	25	.	.	PUNCT
crl-14483	212	1	supervisors	supervisor	NOUN
crl-14483	212	2	of	of	ADP
crl-14483	212	3	information	information	NOUN
crl-14483	212	4	desks	desk	NOUN
crl-14483	212	5	need	need	VERB
crl-14483	212	6	to	to	PART
crl-14483	212	7	establish	establish	VERB
crl-14483	212	8	communication	communication	NOUN
crl-14483	212	9	channels	channel	NOUN
crl-14483	212	10	with	with	ADP
crl-14483	212	11	each	each	DET
crl-14483	212	12	other	other	ADJ
crl-14483	212	13	to	to	PART
crl-14483	212	14	exchange	exchange	VERB
crl-14483	212	15	ideas	idea	NOUN
crl-14483	212	16	and	and	CCONJ
crl-14483	212	17	compare	compare	VERB
crl-14483	212	18	problems	problem	NOUN
crl-14483	212	19	concerning	concern	VERB
crl-14483	212	20	turnover	turnover	NOUN
crl-14483	212	21	and	and	CCONJ
crl-14483	212	22	rejuly	rejuly	ADJ
crl-14483	212	23	1989	1989	NUM
crl-14483	212	24	cruitment	cruitment	NOUN
crl-14483	212	25	of	of	ADP
crl-14483	212	26	personnel	personnel	NOUN
crl-14483	212	27	,	,	PUNCT
crl-14483	212	28	staffing	staffing	NOUN
crl-14483	212	29	patterns	pattern	NOUN
crl-14483	212	30	,	,	PUNCT
crl-14483	212	31	training	training	NOUN
crl-14483	212	32	for	for	ADP
crl-14483	212	33	interpersonal	interpersonal	ADJ
crl-14483	212	34	skills	skill	NOUN
crl-14483	212	35	as	as	ADV
crl-14483	212	36	well	well	ADV
crl-14483	212	37	as	as	ADP
crl-14483	212	38	the	the	DET
crl-14483	212	39	knowledge	knowledge	NOUN
crl-14483	212	40	of	of	ADP
crl-14483	212	41	reference	reference	NOUN
crl-14483	212	42	sources	source	NOUN
crl-14483	212	43	and	and	CCONJ
crl-14483	212	44	tools	tool	NOUN
crl-14483	212	45	,	,	PUNCT
crl-14483	212	46	staff	staff	NOUN
crl-14483	212	47	development	development	NOUN
crl-14483	212	48	,	,	PUNCT
crl-14483	212	49	and	and	CCONJ
crl-14483	212	50	standards	standard	NOUN
crl-14483	212	51	of	of	ADP
crl-14483	212	52	performance	performance	NOUN
crl-14483	212	53	.	.	PUNCT
crl-14483	213	1	the	the	DET
crl-14483	213	2	problems	problem	NOUN
crl-14483	213	3	of	of	ADP
crl-14483	213	4	nonprofessionals	nonprofessional	NOUN
crl-14483	213	5	are	be	AUX
crl-14483	213	6	sometimes	sometimes	ADV
crl-14483	213	7	unique	unique	ADJ
crl-14483	213	8	and	and	CCONJ
crl-14483	213	9	merit	merit	VERB
crl-14483	213	10	separate	separate	ADJ
crl-14483	213	11	consideration	consideration	NOUN
crl-14483	213	12	from	from	ADP
crl-14483	213	13	those	those	PRON
crl-14483	213	14	of	of	ADP
crl-14483	213	15	reference	reference	NOUN
crl-14483	213	16	professionals	professional	NOUN
crl-14483	213	17	.	.	PUNCT
crl-14483	214	1	one	one	NUM
crl-14483	214	2	approach	approach	NOUN
crl-14483	214	3	might	might	AUX
crl-14483	214	4	be	be	AUX
crl-14483	214	5	to	to	PART
crl-14483	214	6	create	create	VERB
crl-14483	214	7	a	a	DET
crl-14483	214	8	discussion	discussion	NOUN
crl-14483	214	9	group	group	NOUN
crl-14483	214	10	on	on	ADP
crl-14483	214	11	information	information	NOUN
crl-14483	214	12	desks	desk	NOUN
crl-14483	214	13	or	or	CCONJ
crl-14483	214	14	nonprofessionals	nonprofessional	NOUN
crl-14483	214	15	in	in	ADP
crl-14483	214	16	reference	reference	NOUN
crl-14483	214	17	service	service	NOUN
crl-14483	214	18	within	within	ADP
crl-14483	214	19	acrl	acrl	NOUN
crl-14483	214	20	or	or	CCONJ
crl-14483	214	21	rasd	rasd	NOUN
crl-14483	214	22	.	.	PUNCT
crl-14483	215	1	by	by	ADP
crl-14483	215	2	sharing	share	VERB
crl-14483	215	3	our	our	PRON
crl-14483	215	4	successes	success	NOUN
crl-14483	215	5	and	and	CCONJ
crl-14483	215	6	failures	failure	NOUN
crl-14483	215	7	,	,	PUNCT
crl-14483	215	8	perhaps	perhaps	ADV
crl-14483	215	9	we	we	PRON
crl-14483	215	10	can	can	AUX
crl-14483	215	11	collectively	collectively	ADV
crl-14483	215	12	improve	improve	VERB
crl-14483	215	13	the	the	DET
crl-14483	215	14	performance	performance	NOUN
crl-14483	215	15	of	of	ADP
crl-14483	215	16	all	all	DET
crl-14483	215	17	staff	staff	NOUN
crl-14483	215	18	at	at	ADP
crl-14483	215	19	information	information	NOUN
crl-14483	215	20	desks	desk	NOUN
crl-14483	215	21	.	.	PUNCT
crl-14483	216	1	this	this	DET
crl-14483	216	2	study	study	NOUN
crl-14483	216	3	has	have	AUX
crl-14483	216	4	shown	show	VERB
crl-14483	216	5	that	that	SCONJ
crl-14483	216	6	nonprofessionals	nonprofessional	NOUN
crl-14483	216	7	at	at	ADP
crl-14483	216	8	an	an	DET
crl-14483	216	9	information	information	NOUN
crl-14483	216	10	desk	desk	NOUN
crl-14483	216	11	can	can	AUX
crl-14483	216	12	provide	provide	VERB
crl-14483	216	13	effective	effective	ADJ
crl-14483	216	14	service	service	NOUN
crl-14483	216	15	to	to	ADP
crl-14483	216	16	library	library	NOUN
crl-14483	216	17	patrons	patron	NOUN
crl-14483	216	18	asking	ask	VERB
crl-14483	216	19	particular	particular	ADJ
crl-14483	216	20	kinds	kind	NOUN
crl-14483	216	21	of	of	ADP
crl-14483	216	22	questions	question	NOUN
crl-14483	216	23	.	.	PUNCT
crl-14483	217	1	now	now	ADV
crl-14483	217	2	that	that	SCONJ
crl-14483	217	3	base	base	NOUN
crl-14483	217	4	-	-	PUNCT
crl-14483	217	5	line	line	NOUN
crl-14483	217	6	job	job	NOUN
crl-14483	217	7	performance	performance	NOUN
crl-14483	217	8	data	datum	NOUN
crl-14483	217	9	has	have	AUX
crl-14483	217	10	been	be	AUX
crl-14483	217	11	gathered	gather	VERB
crl-14483	217	12	,	,	PUNCT
crl-14483	217	13	the	the	DET
crl-14483	217	14	training	training	NOUN
crl-14483	217	15	program	program	NOUN
crl-14483	217	16	can	can	AUX
crl-14483	217	17	be	be	AUX
crl-14483	217	18	changed	change	VERB
crl-14483	217	19	and	and	CCONJ
crl-14483	217	20	tested	test	VERB
crl-14483	217	21	in	in	ADP
crl-14483	217	22	future	future	ADJ
crl-14483	217	23	years	year	NOUN
crl-14483	217	24	to	to	PART
crl-14483	217	25	see	see	VERB
crl-14483	217	26	if	if	SCONJ
crl-14483	217	27	the	the	DET
crl-14483	217	28	cumulative	cumulative	ADJ
crl-14483	217	29	effectiveness	effectiveness	NOUN
crl-14483	217	30	of	of	ADP
crl-14483	217	31	the	the	DET
crl-14483	217	32	information	information	NOUN
crl-14483	217	33	desk	desk	NOUN
crl-14483	217	34	can	can	AUX
crl-14483	217	35	be	be	AUX
crl-14483	217	36	improved	improve	VERB
crl-14483	217	37	.	.	PUNCT
crl-14483	218	1	this	this	DET
crl-14483	218	2	application	application	NOUN
crl-14483	218	3	,	,	PUNCT
crl-14483	218	4	toward	toward	ADP
crl-14483	218	5	''	''	PUNCT
crl-14483	218	6	improving	improve	VERB
crl-14483	218	7	the	the	DET
crl-14483	218	8	quality	quality	NOUN
crl-14483	218	9	of	of	ADP
crl-14483	218	10	reference	reference	NOUN
crl-14483	218	11	service	service	NOUN
crl-14483	218	12	,	,	PUNCT
crl-14483	218	13	''	''	PUNCT
crl-14483	218	14	is	be	AUX
crl-14483	218	15	the	the	DET
crl-14483	218	16	ultimate	ultimate	ADJ
crl-14483	218	17	goal	goal	NOUN
crl-14483	218	18	of	of	ADP
crl-14483	218	19	this	this	DET
crl-14483	218	20	study	study	NOUN
crl-14483	218	21	.	.	PUNCT
crl-14483	219	1	30	30	NUM
crl-14483	219	2	references	reference	NOUN
crl-14483	219	3	and	and	CCONJ
crl-14483	219	4	notes	note	NOUN
crl-14483	219	5	1	1	NUM
crl-14483	219	6	.	.	PUNCT
crl-14483	219	7	laura	laura	PROPN
crl-14483	219	8	m.	m.	PROPN
crl-14483	219	9	boyer	boyer	PROPN
crl-14483	219	10	and	and	CCONJ
crl-14483	219	11	william	william	PROPN
crl-14483	219	12	c.	c.	PROPN
crl-14483	219	13	theimer	theimer	PROPN
crl-14483	219	14	,	,	PUNCT
crl-14483	219	15	jr	jr	PROPN
crl-14483	219	16	.	.	PROPN
crl-14483	219	17	,	,	PUNCT
crl-14483	219	18	quote	quote	VERB
crl-14483	219	19	a	a	DET
crl-14483	219	20	canadian	canadian	ADJ
crl-14483	219	21	library	library	NOUN
crl-14483	219	22	administrator	administrator	NOUN
crl-14483	219	23	as	as	ADP
crl-14483	219	24	saying	say	VERB
crl-14483	219	25	that	that	SCONJ
crl-14483	219	26	85	85	NUM
crl-14483	219	27	%	%	NOUN
crl-14483	219	28	of	of	ADP
crl-14483	219	29	reference	reference	NOUN
crl-14483	219	30	questions	question	NOUN
crl-14483	219	31	can	can	AUX
crl-14483	219	32	be	be	AUX
crl-14483	219	33	answered	answer	VERB
crl-14483	219	34	by	by	ADP
crl-14483	219	35	nonprofessional	nonprofessional	ADJ
crl-14483	219	36	staff	staff	NOUN
crl-14483	219	37	in	in	ADP
crl-14483	219	38	"	"	PUNCT
crl-14483	219	39	the	the	DET
crl-14483	219	40	use	use	NOUN
crl-14483	219	41	and	and	CCONJ
crl-14483	219	42	training	training	NOUN
crl-14483	219	43	of	of	ADP
crl-14483	219	44	nonprofessional	nonprofessional	ADJ
crl-14483	219	45	personnel	personnel	NOUN
crl-14483	219	46	at	at	ADP
crl-14483	219	47	reference	reference	NOUN
crl-14483	219	48	desks	desk	NOUN
crl-14483	219	49	in	in	ADP
crl-14483	219	50	selected	select	VERB
crl-14483	219	51	college	college	NOUN
crl-14483	219	52	and	and	CCONJ
crl-14483	219	53	university	university	NOUN
crl-14483	219	54	libraries	library	NOUN
crl-14483	219	55	,	,	PUNCT
crl-14483	219	56	''	''	PUNCT
crl-14483	219	57	college	college	NOUN
crl-14483	219	58	&	&	CCONJ
crl-14483	219	59	research	research	PROPN
crl-14483	219	60	libraries	library	NOUN
crl-14483	219	61	,	,	PUNCT
crl-14483	219	62	36:193	36:193	NUM
crl-14483	219	63	(	(	PUNCT
crl-14483	219	64	may	may	PROPN
crl-14483	219	65	1975	1975	NUM
crl-14483	219	66	)	)	PUNCT
crl-14483	219	67	;	;	PUNCT
crl-14483	219	68	and	and	CCONJ
crl-14483	219	69	jeffry	jeffry	PROPN
crl-14483	219	70	w.	w.	PROPN
crl-14483	219	71	st	st	PROPN
crl-14483	219	72	.	.	PROPN
crl-14483	219	73	clair	clair	PROPN
crl-14483	219	74	and	and	CCONJ
crl-14483	219	75	rao	rao	PROPN
crl-14483	219	76	aluri	aluri	PROPN
crl-14483	219	77	,	,	PUNCT
crl-14483	219	78	in	in	ADP
crl-14483	219	79	"	"	PUNCT
crl-14483	219	80	staffing	staff	VERB
crl-14483	219	81	the	the	DET
crl-14483	219	82	reference	reference	NOUN
crl-14483	219	83	desk	desk	NOUN
crl-14483	219	84	:	:	PUNCT
crl-14483	219	85	professionals	professional	NOUN
crl-14483	219	86	or	or	CCONJ
crl-14483	219	87	nonprofessionals	nonprofessional	NOUN
crl-14483	219	88	,	,	PUNCT
crl-14483	219	89	"	"	PUNCT
crl-14483	219	90	journal	journal	NOUN
crl-14483	219	91	of	of	ADP
crl-14483	219	92	academic	academic	ADJ
crl-14483	219	93	librarianship	librarianship	NOUN
crl-14483	219	94	3:149	3:149	NUM
crl-14483	219	95	-	-	SYM
crl-14483	219	96	53	53	NUM
crl-14483	219	97	ouly	ouly	ADV
crl-14483	219	98	1977	1977	NUM
crl-14483	219	99	)	)	PUNCT
crl-14483	219	100	,	,	PUNCT
crl-14483	219	101	analyzed	analyze	VERB
crl-14483	219	102	questions	question	NOUN
crl-14483	219	103	asked	ask	VERB
crl-14483	219	104	at	at	ADP
crl-14483	219	105	a	a	DET
crl-14483	219	106	reference	reference	NOUN
crl-14483	219	107	desk	desk	NOUN
crl-14483	219	108	and	and	CCONJ
crl-14483	219	109	found	find	VERB
crl-14483	219	110	that	that	SCONJ
crl-14483	219	111	62.1	62.1	NUM
crl-14483	219	112	%	%	NOUN
crl-14483	219	113	were	be	AUX
crl-14483	219	114	directional	directional	ADJ
crl-14483	219	115	or	or	CCONJ
crl-14483	219	116	instructional	instructional	ADJ
crl-14483	219	117	,	,	PUNCT
crl-14483	219	118	and	and	CCONJ
crl-14483	219	119	an	an	DET
crl-14483	219	120	additional17	additional17	PROPN
crl-14483	219	121	.	.	PUNCT
crl-14483	220	1	9	9	NUM
crl-14483	220	2	%	%	NOUN
crl-14483	220	3	were	be	AUX
crl-14483	220	4	ready	ready	ADJ
crl-14483	220	5	reference	reference	NOUN
crl-14483	220	6	,	,	PUNCT
crl-14483	220	7	card	card	NOUN
crl-14483	220	8	catalog	catalog	NOUN
crl-14483	220	9	book	book	NOUN
crl-14483	220	10	checks	check	NOUN
crl-14483	220	11	,	,	PUNCT
crl-14483	220	12	and	and	CCONJ
crl-14483	220	13	simple	simple	ADJ
crl-14483	220	14	movie	movie	NOUN
crl-14483	220	15	or	or	CCONJ
crl-14483	220	16	book	book	NOUN
crl-14483	220	17	review	review	NOUN
crl-14483	220	18	requests	request	NOUN
crl-14483	220	19	,	,	PUNCT
crl-14483	220	20	which	which	PRON
crl-14483	220	21	could	could	AUX
crl-14483	220	22	also	also	ADV
crl-14483	220	23	be	be	AUX
crl-14483	220	24	handled	handle	VERB
crl-14483	220	25	by	by	ADP
crl-14483	220	26	a	a	DET
crl-14483	220	27	"	"	PUNCT
crl-14483	220	28	nonprofessional	nonprofessional	ADJ
crl-14483	220	29	who	who	PRON
crl-14483	220	30	has	have	AUX
crl-14483	220	31	participated	participate	VERB
crl-14483	220	32	in	in	ADP
crl-14483	220	33	a	a	DET
crl-14483	220	34	well	well	ADV
crl-14483	220	35	-	-	PUNCT
crl-14483	220	36	conducted	conduct	VERB
crl-14483	220	37	reference	reference	NOUN
crl-14483	220	38	orientation	orientation	NOUN
crl-14483	220	39	program	program	NOUN
crl-14483	220	40	.	.	PUNCT
crl-14483	220	41	"	"	PUNCT
crl-14483	221	1	2	2	X
crl-14483	221	2	.	.	X
crl-14483	221	3	boyer	boyer	PROPN
crl-14483	221	4	and	and	CCONJ
crl-14483	221	5	theimer	theimer	NOUN
crl-14483	221	6	,	,	PUNCT
crl-14483	221	7	"	"	PUNCT
crl-14483	221	8	the	the	DET
crl-14483	221	9	use	use	NOUN
crl-14483	221	10	and	and	CCONJ
crl-14483	221	11	training	training	NOUN
crl-14483	221	12	of	of	ADP
crl-14483	221	13	nonprofessional	nonprofessional	ADJ
crl-14483	221	14	personnel	personnel	NOUN
crl-14483	221	15	,	,	PUNCT
crl-14483	221	16	"	"	PUNCT
crl-14483	221	17	p.197	p.197	NOUN
crl-14483	221	18	,	,	PUNCT
crl-14483	221	19	and	and	CCONJ
crl-14483	221	20	martin	martin	PROPN
crl-14483	221	21	p.	p.	PROPN
crl-14483	221	22	courtois	courtois	PROPN
crl-14483	221	23	and	and	CCONJ
crl-14483	221	24	lori	lori	PROPN
crl-14483	221	25	a.	a.	NOUN
crl-14483	221	26	goetsch	goetsch	PROPN
crl-14483	221	27	,	,	PUNCT
crl-14483	221	28	''	''	PUNCT
crl-14483	221	29	use	use	NOUN
crl-14483	221	30	of	of	ADP
crl-14483	221	31	nonprofessionals	nonprofessional	NOUN
crl-14483	221	32	at	at	ADP
crl-14483	221	33	reference	reference	NOUN
crl-14483	221	34	desks	desk	NOUN
crl-14483	221	35	,	,	PUNCT
crl-14483	221	36	''	''	PUNCT
crl-14483	221	37	college	college	PROPN
crl-14483	221	38	&	&	CCONJ
crl-14483	221	39	research	research	PROPN
crl-14483	221	40	libraries	library	NOUN
crl-14483	221	41	45:389	45:389	NUM
crl-14483	221	42	(	(	PUNCT
crl-14483	221	43	sept	sept	PROPN
crl-14483	221	44	.	.	PROPN
crl-14483	221	45	1984	1984	NUM
crl-14483	221	46	)	)	PUNCT
crl-14483	221	47	.	.	PUNCT
crl-14483	222	1	3	3	X
crl-14483	222	2	.	.	X
crl-14483	222	3	more	more	ADJ
crl-14483	222	4	information	information	NOUN
crl-14483	222	5	about	about	ADP
crl-14483	222	6	the	the	DET
crl-14483	222	7	training	training	NOUN
crl-14483	222	8	program	program	NOUN
crl-14483	222	9	is	be	AUX
crl-14483	222	10	available	available	ADJ
crl-14483	222	11	in	in	ADP
crl-14483	222	12	beth	beth	PROPN
crl-14483	222	13	s.	s.	PROPN
crl-14483	222	14	woodard	woodard	PROPN
crl-14483	222	15	and	and	CCONJ
crl-14483	222	16	sharon	sharon	PROPN
crl-14483	222	17	j.	j.	PROPN
crl-14483	222	18	van	van	PROPN
crl-14483	222	19	der	der	PROPN
crl-14483	222	20	laan	laan	PROPN
crl-14483	222	21	,	,	PUNCT
crl-14483	222	22	"	"	PUNCT
crl-14483	222	23	training	training	NOUN
crl-14483	222	24	preprofessionals	preprofessional	NOUN
crl-14483	222	25	for	for	ADP
crl-14483	222	26	reference	reference	NOUN
crl-14483	222	27	service	service	NOUN
crl-14483	222	28	,	,	PUNCT
crl-14483	222	29	"	"	PUNCT
crl-14483	222	30	reference	reference	NOUN
crl-14483	222	31	librarian	librarian	NOUN
crl-14483	222	32	16:233	16:233	NUM
crl-14483	222	33	-	-	SYM
crl-14483	222	34	54	54	NUM
crl-14483	222	35	(	(	PUNCT
crl-14483	222	36	winter	winter	NOUN
crl-14483	222	37	1986/1987	1986/1987	NUM
crl-14483	222	38	)	)	PUNCT
crl-14483	222	39	.	.	PUNCT
crl-14483	223	1	4	4	X
crl-14483	223	2	.	.	X
crl-14483	223	3	beth	beth	PROPN
crl-14483	223	4	j.	j.	PROPN
crl-14483	223	5	shapiro	shapiro	PROPN
crl-14483	223	6	,	,	PUNCT
crl-14483	223	7	"	"	PUNCT
crl-14483	223	8	trying	try	VERB
crl-14483	223	9	to	to	PART
crl-14483	223	10	fix	fix	VERB
crl-14483	223	11	what	what	PRON
crl-14483	223	12	's	be	AUX
crl-14483	223	13	wrong	wrong	ADJ
crl-14483	223	14	with	with	ADP
crl-14483	223	15	reference	reference	NOUN
crl-14483	223	16	,	,	PUNCT
crl-14483	223	17	"	"	PUNCT
crl-14483	223	18	jour)ial	jour)ial	NOUN
crl-14483	223	19	of	of	ADP
crl-14483	223	20	academic	academic	ADJ
crl-14483	223	21	librarianship	librarianship	NOUN
crl-14483	223	22	13:289	13:289	NUM
crl-14483	223	23	(	(	PUNCT
crl-14483	223	24	nov	nov	PROPN
crl-14483	223	25	.	.	PUNCT
crl-14483	223	26	1987	1987	NUM
crl-14483	223	27	)	)	PUNCT
crl-14483	223	28	.	.	PUNCT
crl-14483	224	1	\	\	PROPN
crl-14483	225	1	5	5	NUM
crl-14483	225	2	.	.	X
crl-14483	225	3	shapiro	shapiro	PROPN
crl-14483	225	4	,	,	PUNCT
crl-14483	225	5	"	"	PUNCT
crl-14483	225	6	trying	try	VERB
crl-14483	225	7	to	to	PART
crl-14483	225	8	fix	fix	VERB
crl-14483	225	9	what	what	PRON
crl-14483	225	10	's	be	AUX
crl-14483	225	11	wrong	wrong	ADJ
crl-14483	225	12	with	with	ADP
crl-14483	225	13	reference	reference	NOUN
crl-14483	225	14	,	,	PUNCT
crl-14483	225	15	"	"	PUNCT
crl-14483	225	16	p.289	p.289	NOUN
crl-14483	225	17	.	.	PUNCT
crl-14483	226	1	6	6	X
crl-14483	226	2	.	.	X
crl-14483	226	3	charles	charles	PROPN
crl-14483	226	4	r.	r.	PROPN
crl-14483	226	5	mcclure	mcclure	PROPN
crl-14483	226	6	and	and	CCONJ
crl-14483	226	7	peter	peter	PROPN
crl-14483	226	8	heron	heron	PROPN
crl-14483	226	9	,	,	PUNCT
crl-14483	226	10	"	"	PUNCT
crl-14483	226	11	unobtrusive	unobtrusive	ADJ
crl-14483	226	12	testing	testing	NOUN
crl-14483	226	13	and	and	CCONJ
crl-14483	226	14	the	the	DET
crl-14483	226	15	role	role	NOUN
crl-14483	226	16	of	of	ADP
crl-14483	226	17	library	library	ADJ
crl-14483	226	18	management	management	NOUN
crl-14483	226	19	,	,	PUNCT
crl-14483	226	20	"	"	PUNCT
crl-14483	226	21	reference	reference	NOUN
crl-14483	226	22	librarian	librarian	NOUN
crl-14483	226	23	18:83	18:83	NUM
crl-14483	226	24	(	(	PUNCT
crl-14483	226	25	summer	summer	NOUN
crl-14483	226	26	1987	1987	NUM
crl-14483	226	27	)	)	PUNCT
crl-14483	226	28	.	.	PUNCT
crl-14483	227	1	7	7	X
crl-14483	227	2	.	.	X
crl-14483	227	3	mcclure	mcclure	PROPN
crl-14483	227	4	and	and	CCONJ
crl-14483	227	5	hernon	hernon	PROPN
crl-14483	227	6	,	,	PUNCT
crl-14483	227	7	"	"	PUNCT
crl-14483	227	8	unobtrusive	unobtrusive	ADJ
crl-14483	227	9	testing	testing	NOUN
crl-14483	227	10	,	,	PUNCT
crl-14483	227	11	"	"	PUNCT
crl-14483	227	12	p.77	p.77	NOUN
crl-14483	227	13	.	.	NOUN
crl-14483	227	14	8	8	NUM
crl-14483	227	15	.	.	PUNCT
crl-14483	227	16	see	see	VERB
crl-14483	227	17	the	the	DET
crl-14483	227	18	following	following	NOUN
crl-14483	227	19	for	for	ADP
crl-14483	227	20	reviews	review	NOUN
crl-14483	227	21	of	of	ADP
crl-14483	227	22	reference	reference	NOUN
crl-14483	227	23	service	service	NOUN
crl-14483	227	24	evaluation	evaluation	NOUN
crl-14483	227	25	:	:	PUNCT
crl-14483	228	1	elizabeth	elizabeth	PROPN
crl-14483	228	2	opal	opal	PROPN
crl-14483	228	3	stone	stone	PROPN
crl-14483	228	4	,	,	PUNCT
crl-14483	228	5	"	"	PUNCT
crl-14483	228	6	methods	method	NOUN
crl-14483	228	7	of	of	ADP
crl-14483	228	8	evaluating	evaluate	VERB
crl-14483	228	9	reference	reference	NOUN
crl-14483	228	10	service	service	NOUN
crl-14483	228	11	,	,	PUNCT
crl-14483	228	12	"	"	PUNCT
crl-14483	228	13	library	library	NOUN
crl-14483	228	14	journal67:296	journal67:296	PROPN
crl-14483	228	15	-	-	PROPN
crl-14483	228	16	98	98	NUM
crl-14483	228	17	(	(	PUNCT
crl-14483	228	18	april1	april1	NOUN
crl-14483	228	19	,	,	PUNCT
crl-14483	228	20	1942	1942	NUM
crl-14483	228	21	)	)	PUNCT
crl-14483	228	22	;	;	PUNCT
crl-14483	228	23	samuel	samuel	PROPN
crl-14483	228	24	rothstein	rothstein	PROPN
crl-14483	228	25	,	,	PUNCT
crl-14483	228	26	'	'	PUNCT
crl-14483	228	27	measurement	measurement	NOUN
crl-14483	228	28	and	and	CCONJ
crl-14483	228	29	evaluation	evaluation	NOUN
crl-14483	228	30	of	of	ADP
crl-14483	228	31	reference	reference	NOUN
crl-14483	228	32	service	service	NOUN
crl-14483	228	33	,	,	PUNCT
crl-14483	228	34	"	"	PUNCT
crl-14483	228	35	library	library	NOUN
crl-14483	228	36	trends	trend	NOUN
crl-14483	228	37	12:456	12:456	PROPN
crl-14483	228	38	-	-	SYM
crl-14483	228	39	72	72	NUM
crl-14483	228	40	oanuary	oanuary	ADJ
crl-14483	228	41	1964	1964	NUM
crl-14483	228	42	)	)	PUNCT
crl-14483	228	43	;	;	PUNCT
crl-14483	228	44	terry	terry	PROPN
crl-14483	228	45	l.	l.	PROPN
crl-14483	228	46	weech	weech	PROPN
crl-14483	228	47	,	,	PUNCT
crl-14483	228	48	"	"	PUNCT
crl-14483	228	49	evaluation	evaluation	NOUN
crl-14483	228	50	of	of	ADP
crl-14483	228	51	adult	adult	NOUN
crl-14483	228	52	reference	reference	NOUN
crl-14483	228	53	service	service	NOUN
crl-14483	228	54	,	,	PUNCT
crl-14483	228	55	"	"	PUNCT
crl-14483	228	56	library	library	NOUN
crl-14483	228	57	trends	trend	NOUN
crl-14483	228	58	22:315	22:315	NUM
crl-14483	228	59	-	-	SYM
crl-14483	228	60	35	35	NUM
crl-14483	228	61	oanuary	oanuary	ADJ
crl-14483	228	62	1974	1974	NUM
crl-14483	228	63	)	)	PUNCT
crl-14483	228	64	;	;	PUNCT
crl-14483	228	65	f.	f.	PROPN
crl-14483	228	66	wilfred	wilfred	PROPN
crl-14483	228	67	lancaster	lancaster	PROPN
crl-14483	228	68	,	,	PUNCT
crl-14483	228	69	the	the	DET
crl-14483	228	70	measurement	measurement	NOUN
crl-14483	228	71	and	and	CCONJ
crl-14483	228	72	evaluation	evaluation	NOUN
crl-14483	228	73	of	of	ADP
crl-14483	228	74	library	library	NOUN
crl-14483	228	75	services	service	NOUN
crl-14483	228	76	(	(	PUNCT
crl-14483	228	77	washington	washington	PROPN
crl-14483	228	78	,	,	PUNCT
crl-14483	228	79	d.c	d.c	PROPN
crl-14483	228	80	.	.	PUNCT
crl-14483	228	81	:	:	PUNCT
crl-14483	229	1	information	information	NOUN
crl-14483	229	2	resources	resource	NOUN
crl-14483	229	3	press	press	NOUN
crl-14483	229	4	,	,	PUNCT
crl-14483	229	5	1977	1977	NUM
crl-14483	229	6	)	)	PUNCT
crl-14483	229	7	,	,	PUNCT
crl-14483	229	8	p	p	NOUN
crl-14483	229	9	.73	.73	NUM
crl-14483	229	10	-	-	SYM
crl-14483	229	11	136	136	NUM
crl-14483	229	12	;	;	PUNCT
crl-14483	229	13	rosemary	rosemary	ADJ
crl-14483	229	14	ruhig	ruhig	PROPN
crl-14483	229	15	dumont	dumont	PROPN
crl-14483	229	16	and	and	CCONJ
crl-14483	229	17	paul	paul	PROPN
crl-14483	229	18	f.	f.	PROPN
crl-14483	229	19	dumont	dumont	PROPN
crl-14483	229	20	,	,	PUNCT
crl-14483	229	21	"	"	PUNCT
crl-14483	229	22	measurthe	measurthe	ADJ
crl-14483	229	23	effectiveness	effectiveness	NOUN
crl-14483	229	24	of	of	ADP
crl-14483	229	25	an	an	DET
crl-14483	229	26	information	information	NOUN
crl-14483	229	27	desk	desk	NOUN
crl-14483	229	28	465	465	NUM
crl-14483	229	29	ing	ing	ADJ
crl-14483	229	30	library	library	NOUN
crl-14483	229	31	effectiveness	effectiveness	NOUN
crl-14483	229	32	,	,	PUNCT
crl-14483	229	33	a	a	DET
crl-14483	229	34	review	review	NOUN
crl-14483	229	35	and	and	CCONJ
crl-14483	229	36	an	an	DET
crl-14483	229	37	assessment	assessment	NOUN
crl-14483	229	38	,	,	PUNCT
crl-14483	229	39	"	"	PUNCT
crl-14483	229	40	advances	advance	NOUN
crl-14483	229	41	in	in	ADP
crl-14483	229	42	librarianship	librarianship	NOUN
crl-14483	229	43	9:104	9:104	PROPN
crl-14483	229	44	-	-	PUNCT
crl-14483	229	45	41	41	NUM
crl-14483	229	46	(	(	PUNCT
crl-14483	229	47	1979	1979	NUM
crl-14483	229	48	)	)	PUNCT
crl-14483	229	49	;	;	PUNCT
crl-14483	229	50	ronald	ronald	PROPN
crl-14483	229	51	r.	r.	PROPN
crl-14483	229	52	powell	powell	PROPN
crl-14483	229	53	,	,	PUNCT
crl-14483	229	54	"	"	PUNCT
crl-14483	229	55	reference	reference	NOUN
crl-14483	229	56	effectiveness	effectiveness	NOUN
crl-14483	229	57	:	:	PUNCT
crl-14483	229	58	a	a	DET
crl-14483	229	59	review	review	NOUN
crl-14483	229	60	of	of	ADP
crl-14483	229	61	research	research	NOUN
crl-14483	229	62	,	,	PUNCT
crl-14483	229	63	"	"	PUNCT
crl-14483	229	64	library	library	NOUN
crl-14483	229	65	and	and	CCONJ
crl-14483	229	66	infonnation	infonnation	NOUN
crl-14483	229	67	science	science	NOUN
crl-14483	229	68	research	research	PROPN
crl-14483	229	69	6:3	6:3	NUM
crl-14483	229	70	-	-	SYM
crl-14483	229	71	19	19	NUM
crl-14483	229	72	(	(	PUNCT
crl-14483	229	73	1984	1984	NUM
crl-14483	229	74	)	)	PUNCT
crl-14483	229	75	;	;	PUNCT
crl-14483	229	76	marilyn	marilyn	PROPN
crl-14483	229	77	vonseggern	vonseggern	NOUN
crl-14483	229	78	,	,	PUNCT
crl-14483	229	79	"	"	PUNCT
crl-14483	229	80	assessment	assessment	NOUN
crl-14483	229	81	of	of	ADP
crl-14483	229	82	reference	reference	NOUN
crl-14483	229	83	services	service	NOUN
crl-14483	229	84	,	,	PUNCT
crl-14483	229	85	"	"	PUNCT
crl-14483	229	86	rq	rq	X
crl-14483	229	87	26:487	26:487	NUM
crl-14483	229	88	-	-	SYM
crl-14483	229	89	96	96	NUM
crl-14483	229	90	(	(	PUNCT
crl-14483	229	91	summer	summer	NOUN
crl-14483	229	92	1987	1987	NUM
crl-14483	229	93	)	)	PUNCT
crl-14483	229	94	;	;	PUNCT
crl-14483	229	95	and	and	CCONJ
crl-14483	229	96	frances	frances	PROPN
crl-14483	229	97	benham	benham	PROPN
crl-14483	229	98	and	and	CCONJ
crl-14483	229	99	ronald	ronald	PROPN
crl-14483	229	100	r.	r.	PROPN
crl-14483	229	101	powell	powell	PROPN
crl-14483	229	102	,	,	PUNCT
crl-14483	229	103	success	success	NOUN
crl-14483	229	104	in	in	ADP
crl-14483	229	105	answering	answer	VERB
crl-14483	229	106	reference	reference	NOUN
crl-14483	229	107	questions	question	NOUN
crl-14483	229	108	:	:	PUNCT
crl-14483	229	109	two	two	NUM
crl-14483	229	110	studies	study	NOUN
crl-14483	229	111	(	(	PUNCT
crl-14483	229	112	metuchen	metuchen	PROPN
crl-14483	229	113	,	,	PUNCT
crl-14483	229	114	n.j	n.j	PROPN
crl-14483	229	115	.	.	PROPN
crl-14483	229	116	:	:	PUNCT
crl-14483	229	117	scarecrow	scarecrow	NOUN
crl-14483	229	118	,	,	PUNCT
crl-14483	229	119	1987	1987	NUM
crl-14483	229	120	)	)	PUNCT
crl-14483	229	121	,	,	PUNCT
crl-14483	229	122	p.26	p.26	PROPN
crl-14483	229	123	-	-	PUNCT
crl-14483	229	124	34	34	NUM
crl-14483	229	125	,	,	PUNCT
crl-14483	229	126	159	159	NUM
crl-14483	229	127	-	-	SYM
crl-14483	229	128	75	75	NUM
crl-14483	229	129	.	.	NOUN
crl-14483	229	130	1	1	NUM
crl-14483	229	131	9	9	NUM
crl-14483	229	132	.	.	PUNCT
crl-14483	230	1	charles	charles	PROPN
crl-14483	230	2	a.	a.	PROPN
crl-14483	230	3	bunge	bunge	PROPN
crl-14483	230	4	,	,	PUNCT
crl-14483	230	5	"	"	PUNCT
crl-14483	230	6	approaches	approach	NOUN
crl-14483	230	7	to	to	ADP
crl-14483	230	8	the	the	DET
crl-14483	230	9	evaluation	evaluation	NOUN
crl-14483	230	10	of	of	ADP
crl-14483	230	11	reference	reference	NOUN
crl-14483	230	12	services	service	NOUN
crl-14483	230	13	,	,	PUNCT
crl-14483	230	14	"	"	PUNCT
crl-14483	230	15	in	in	ADP
crl-14483	230	16	evaluation	evaluation	NOUN
crl-14483	230	17	and	and	CCONJ
crl-14483	230	18	scientific	scientific	ADJ
crl-14483	230	19	measurement	measurement	NOUN
crl-14483	230	20	of	of	ADP
crl-14483	230	21	libraries	library	NOUN
crl-14483	230	22	and	and	CCONJ
crl-14483	230	23	infonnation	infonnation	NOUN
crl-14483	230	24	centres	centre	NOUN
crl-14483	230	25	,	,	PUNCT
crl-14483	230	26	ed	ed	NOUN
crl-14483	230	27	.	.	PUNCT
crl-14483	231	1	f.	f.	PROPN
crl-14483	231	2	w.	w.	PROPN
crl-14483	231	3	lancaster	lancaster	PROPN
crl-14483	231	4	and	and	CCONJ
crl-14483	231	5	c.	c.	PROPN
crl-14483	231	6	w.	w.	PROPN
crl-14483	231	7	cleverdon	cleverdon	PROPN
crl-14483	231	8	(	(	PUNCT
crl-14483	231	9	leyden	leyden	PROPN
crl-14483	231	10	:	:	PUNCT
crl-14483	231	11	nordhoff	nordhoff	PROPN
crl-14483	231	12	,	,	PUNCT
crl-14483	231	13	1977	1977	NUM
crl-14483	231	14	)	)	PUNCT
crl-14483	231	15	,	,	PUNCT
crl-14483	231	16	p.42	p.42	NOUN
crl-14483	231	17	.	.	PROPN
crl-14483	231	18	10	10	NUM
crl-14483	231	19	.	.	PUNCT
crl-14483	231	20	a.	a.	PROPN
crl-14483	231	21	c.	c.	PROPN
crl-14483	231	22	hamblin	hamblin	PROPN
crl-14483	231	23	,	,	PUNCT
crl-14483	231	24	evaluation	evaluation	NOUN
crl-14483	231	25	and	and	CCONJ
crl-14483	231	26	control	control	NOUN
crl-14483	231	27	of	of	ADP
crl-14483	231	28	training	training	NOUN
crl-14483	231	29	(	(	PUNCT
crl-14483	231	30	london	london	PROPN
crl-14483	231	31	:	:	PUNCT
crl-14483	231	32	mcgraw	mcgraw	PROPN
crl-14483	231	33	-	-	PUNCT
crl-14483	231	34	hill	hill	NOUN
crl-14483	231	35	,	,	PUNCT
crl-14483	231	36	1974	1974	NUM
crl-14483	231	37	)	)	PUNCT
crl-14483	231	38	,	,	PUNCT
crl-14483	231	39	p.46	p.46	PROPN
crl-14483	231	40	-	-	X
crl-14483	231	41	73	73	NUM
crl-14483	231	42	,	,	PUNCT
crl-14483	231	43	111	111	NUM
crl-14483	231	44	-	-	SYM
crl-14483	231	45	63	63	NUM
crl-14483	231	46	.	.	PUNCT
crl-14483	231	47	11	11	NUM
crl-14483	231	48	.	.	PUNCT
crl-14483	232	1	marjorie	marjorie	PROPN
crl-14483	232	2	murfin	murfin	PROPN
crl-14483	232	3	and	and	CCONJ
crl-14483	232	4	charles	charles	PROPN
crl-14483	232	5	bunge	bunge	PROPN
crl-14483	232	6	,	,	PUNCT
crl-14483	232	7	in	in	ADP
crl-14483	232	8	"	"	PUNCT
crl-14483	232	9	evaluating	evaluate	VERB
crl-14483	232	10	reference	reference	NOUN
crl-14483	232	11	service	service	NOUN
crl-14483	232	12	from	from	ADP
crl-14483	232	13	the	the	DET
crl-14483	232	14	patron	patron	ADJ
crl-14483	232	15	point	point	NOUN
crl-14483	232	16	of	of	ADP
crl-14483	232	17	view	view	NOUN
crl-14483	232	18	:	:	PUNCT
crl-14483	232	19	some	some	DET
crl-14483	232	20	interim	interim	ADJ
crl-14483	232	21	national	national	ADJ
crl-14483	232	22	survey	survey	NOUN
crl-14483	232	23	results	result	NOUN
crl-14483	232	24	,	,	PUNCT
crl-14483	232	25	"	"	PUNCT
crl-14483	232	26	reference	reference	NOUN
crl-14483	232	27	librarian	librarian	PROPN
crl-14483	232	28	11:175	11:175	PROPN
crl-14483	232	29	-	-	SYM
crl-14483	232	30	82	82	NUM
crl-14483	232	31	(	(	PUNCT
crl-14483	232	32	fall	fall	NOUN
crl-14483	232	33	/	/	SYM
crl-14483	232	34	winter	winter	NOUN
crl-14483	232	35	1984	1984	NUM
crl-14483	232	36	)	)	PUNCT
crl-14483	232	37	,	,	PUNCT
crl-14483	232	38	provide	provide	VERB
crl-14483	232	39	preliminary	preliminary	ADJ
crl-14483	232	40	results	result	NOUN
crl-14483	232	41	of	of	ADP
crl-14483	232	42	a	a	DET
crl-14483	232	43	survey	survey	NOUN
crl-14483	232	44	in	in	ADP
crl-14483	232	45	which	which	PRON
crl-14483	232	46	patrons	patron	NOUN
crl-14483	232	47	reported	report	VERB
crl-14483	232	48	when	when	SCONJ
crl-14483	232	49	they	they	PRON
crl-14483	232	50	found	find	VERB
crl-14483	232	51	exactly	exactly	ADV
crl-14483	232	52	what	what	PRON
crl-14483	232	53	they	they	PRON
crl-14483	232	54	wanted	want	VERB
crl-14483	232	55	,	,	PUNCT
crl-14483	232	56	which	which	PRON
crl-14483	232	57	was	be	AUX
crl-14483	232	58	compared	compare	VERB
crl-14483	232	59	with	with	ADP
crl-14483	232	60	the	the	DET
crl-14483	232	61	size	size	NOUN
crl-14483	232	62	of	of	ADP
crl-14483	232	63	library	library	NOUN
crl-14483	232	64	,	,	PUNCT
crl-14483	232	65	amount	amount	NOUN
crl-14483	232	66	of	of	ADP
crl-14483	232	67	time	time	NOUN
crl-14483	232	68	spent	spend	VERB
crl-14483	232	69	,	,	PUNCT
crl-14483	232	70	the	the	DET
crl-14483	232	71	staff	staff	NOUN
crl-14483	232	72	member	member	NOUN
crl-14483	232	73	's	's	PART
crl-14483	232	74	report	report	NOUN
crl-14483	232	75	of	of	ADP
crl-14483	232	76	being	be	AUX
crl-14483	232	77	busy	busy	ADJ
crl-14483	232	78	,	,	PUNCT
crl-14483	232	79	the	the	DET
crl-14483	232	80	practice	practice	NOUN
crl-14483	232	81	of	of	ADP
crl-14483	232	82	merely	merely	ADV
crl-14483	232	83	directing	direct	VERB
crl-14483	232	84	or	or	CCONJ
crl-14483	232	85	actually	actually	ADV
crl-14483	232	86	helping	help	VERB
crl-14483	232	87	to	to	PART
crl-14483	232	88	conduct	conduct	VERB
crl-14483	232	89	the	the	DET
crl-14483	232	90	search	search	NOUN
crl-14483	232	91	,	,	PUNCT
crl-14483	232	92	and	and	CCONJ
crl-14483	232	93	the	the	DET
crl-14483	232	94	level	level	NOUN
crl-14483	232	95	of	of	ADP
crl-14483	232	96	the	the	DET
crl-14483	232	97	staff	staff	NOUN
crl-14483	232	98	member	member	NOUN
crl-14483	232	99	-	-	PUNCT
crl-14483	232	100	professional	professional	ADJ
crl-14483	232	101	or	or	CCONJ
crl-14483	232	102	nonprofessional	nonprofessional	ADJ
crl-14483	232	103	.	.	PUNCT
crl-14483	233	1	12	12	NUM
crl-14483	233	2	.	.	PUNCT
crl-14483	234	1	hamblin	hamblin	PROPN
crl-14483	234	2	,	,	PUNCT
crl-14483	234	3	p.70	p.70	X
crl-14483	234	4	.	.	PROPN
crl-14483	234	5	13	13	NUM
crl-14483	234	6	.	.	PUNCT
crl-14483	235	1	terry	terry	PROPN
crl-14483	235	2	l.	l.	PROPN
crl-14483	235	3	weech	weech	PROPN
crl-14483	235	4	and	and	CCONJ
crl-14483	235	5	herbert	herbert	PROPN
crl-14483	235	6	goldhor	goldhor	PROPN
crl-14483	235	7	,	,	PUNCT
crl-14483	235	8	"	"	PUNCT
crl-14483	235	9	obtrusive	obtrusive	ADJ
crl-14483	235	10	versus	versus	ADP
crl-14483	235	11	unobtrusive	unobtrusive	ADJ
crl-14483	235	12	evaluation	evaluation	NOUN
crl-14483	235	13	of	of	ADP
crl-14483	235	14	reference	reference	NOUN
crl-14483	235	15	service	service	NOUN
crl-14483	235	16	in	in	ADP
crl-14483	235	17	five	five	NUM
crl-14483	235	18	illinois	illinois	PROPN
crl-14483	235	19	public	public	ADJ
crl-14483	235	20	libraries	library	NOUN
crl-14483	235	21	:	:	PUNCT
crl-14483	235	22	a	a	DET
crl-14483	235	23	pilot	pilot	NOUN
crl-14483	235	24	study	study	NOUN
crl-14483	235	25	,	,	PUNCT
crl-14483	235	26	"	"	PUNCT
crl-14483	235	27	library	library	NOUN
crl-14483	235	28	quarterly	quarterly	ADJ
crl-14483	235	29	52:317	52:317	NUM
crl-14483	235	30	(	(	PUNCT
crl-14483	235	31	oct	oct	PROPN
crl-14483	235	32	.	.	PROPN
crl-14483	235	33	1982	1982	NUM
crl-14483	235	34	)	)	PUNCT
crl-14483	235	35	.	.	PUNCT
crl-14483	236	1	14	14	NUM
crl-14483	236	2	.	.	PUNCT
crl-14483	236	3	see	see	VERB
crl-14483	236	4	the	the	DET
crl-14483	236	5	following	following	NOUN
crl-14483	236	6	for	for	ADP
crl-14483	236	7	discussion	discussion	NOUN
crl-14483	236	8	of	of	ADP
crl-14483	236	9	the	the	DET
crl-14483	236	10	use	use	NOUN
crl-14483	236	11	of	of	ADP
crl-14483	236	12	unobtrusive	unobtrusive	ADJ
crl-14483	236	13	methodology	methodology	NOUN
crl-14483	236	14	and	and	CCONJ
crl-14483	236	15	its	its	PRON
crl-14483	236	16	application	application	NOUN
crl-14483	236	17	in	in	ADP
crl-14483	236	18	libraries	library	NOUN
crl-14483	236	19	:	:	PUNCT
crl-14483	236	20	terry	terry	PROPN
crl-14483	236	21	l.	l.	PROPN
crl-14483	236	22	weech	weech	PROPN
crl-14483	236	23	,	,	PUNCT
crl-14483	236	24	"	"	PUNCT
crl-14483	236	25	evaluation	evaluation	NOUN
crl-14483	236	26	of	of	ADP
crl-14483	236	27	adult	adult	NOUN
crl-14483	236	28	reference	reference	NOUN
crl-14483	236	29	service	service	NOUN
crl-14483	236	30	,	,	PUNCT
crl-14483	236	31	"	"	PUNCT
crl-14483	236	32	p.326	p.326	NOUN
crl-14483	236	33	-	-	PUNCT
crl-14483	236	34	29	29	NUM
crl-14483	236	35	;	;	PUNCT
crl-14483	236	36	f.	f.	PROPN
crl-14483	236	37	wilfred	wilfred	PROPN
crl-14483	236	38	lancaster	lancaster	PROPN
crl-14483	236	39	,	,	PUNCT
crl-14483	236	40	the	the	DET
crl-14483	236	41	measurement	measurement	NOUN
crl-14483	236	42	and	and	CCONJ
crl-14483	236	43	evaluation	evaluation	NOUN
crl-14483	236	44	of	of	ADP
crl-14483	236	45	library	library	NOUN
crl-14483	236	46	services	service	NOUN
crl-14483	236	47	(	(	PUNCT
crl-14483	236	48	washington	washington	PROPN
crl-14483	236	49	,	,	PUNCT
crl-14483	236	50	d.c	d.c	PROPN
crl-14483	236	51	.	.	PUNCT
crl-14483	236	52	:	:	PUNCT
crl-14483	237	1	information	information	NOUN
crl-14483	237	2	resources	resource	NOUN
crl-14483	237	3	press	press	NOUN
crl-14483	237	4	,	,	PUNCT
crl-14483	237	5	1977	1977	NUM
crl-14483	237	6	)	)	PUNCT
crl-14483	237	7	,	,	PUNCT
crl-14483	237	8	p.91	p.91	X
crl-14483	237	9	-	-	X
crl-14483	237	10	109	109	NUM
crl-14483	237	11	;	;	PUNCT
crl-14483	237	12	marcia	marcia	PROPN
crl-14483	237	13	j.	j.	PROPN
crl-14483	237	14	myers	myers	PROPN
crl-14483	237	15	,	,	PUNCT
crl-14483	237	16	"	"	PUNCT
crl-14483	237	17	the	the	DET
crl-14483	237	18	effectiveness	effectiveness	NOUN
crl-14483	237	19	of	of	ADP
crl-14483	237	20	telephone	telephone	NOUN
crl-14483	237	21	reference	reference	NOUN
crl-14483	237	22	/	/	SYM
crl-14483	237	23	information	information	NOUN
crl-14483	237	24	services	service	NOUN
crl-14483	237	25	in	in	ADP
crl-14483	237	26	academic	academic	ADJ
crl-14483	237	27	libraries	library	NOUN
crl-14483	237	28	in	in	ADP
crl-14483	237	29	the	the	DET
crl-14483	237	30	southeast	southeast	NOUN
crl-14483	237	31	,	,	PUNCT
crl-14483	237	32	''	''	PUNCT
crl-14483	237	33	(	(	PUNCT
crl-14483	238	1	ph.d	ph.d	PROPN
crl-14483	238	2	.	.	PUNCT
crl-14483	238	3	dissertation	dissertation	NOUN
crl-14483	238	4	,	,	PUNCT
crl-14483	238	5	florida	florida	PROPN
crl-14483	238	6	state	state	PROPN
crl-14483	238	7	university	university	PROPN
crl-14483	238	8	,	,	PUNCT
crl-14483	238	9	1979	1979	NUM
crl-14483	238	10	)	)	PUNCT
crl-14483	238	11	,	,	PUNCT
crl-14483	238	12	p.10	p.10	NOUN
crl-14483	238	13	-	-	SYM
crl-14483	238	14	28	28	NUM
crl-14483	238	15	;	;	PUNCT
crl-14483	238	16	alvin	alvin	PROPN
crl-14483	238	17	m.	m.	PROPN
crl-14483	238	18	schrader	schrader	PROPN
crl-14483	238	19	,	,	PUNCT
crl-14483	238	20	"	"	PUNCT
crl-14483	238	21	performance	performance	NOUN
crl-14483	238	22	standards	standard	NOUN
crl-14483	238	23	for	for	ADP
crl-14483	238	24	accuracy	accuracy	NOUN
crl-14483	238	25	in	in	ADP
crl-14483	238	26	reference	reference	NOUN
crl-14483	238	27	and	and	CCONJ
crl-14483	238	28	information	information	NOUN
crl-14483	238	29	services	service	NOUN
crl-14483	238	30	:	:	PUNCT
crl-14483	238	31	the	the	DET
crl-14483	238	32	impact	impact	NOUN
crl-14483	238	33	of	of	ADP
crl-14483	238	34	unobtrusive	unobtrusive	ADJ
crl-14483	238	35	measurement	measurement	NOUN
crl-14483	238	36	methodology	methodology	NOUN
crl-14483	238	37	,	,	PUNCT
crl-14483	238	38	"	"	PUNCT
crl-14483	238	39	reference	reference	NOUN
crl-14483	238	40	librarian	librarian	NOUN
crl-14483	238	41	11:197	11:197	NUM
crl-14483	238	42	-	-	SYM
crl-14483	238	43	214	214	NUM
crl-14483	238	44	(	(	PUNCT
crl-14483	238	45	fall	fall	NOUN
crl-14483	238	46	/	/	SYM
crl-14483	238	47	winter	winter	NOUN
crl-14483	238	48	1984	1984	NUM
crl-14483	238	49	)	)	PUNCT
crl-14483	238	50	;	;	PUNCT
crl-14483	238	51	charles	charles	PROPN
crl-14483	238	52	r.	r.	PROPN
crl-14483	238	53	mcclure	mcclure	PROPN
crl-14483	238	54	and	and	CCONJ
crl-14483	238	55	peter	peter	PROPN
crl-14483	238	56	hernon	hernon	PROPN
crl-14483	238	57	,	,	PUNCT
crl-14483	238	58	improving	improve	VERB
crl-14483	238	59	the	the	DET
crl-14483	238	60	quality	quality	NOUN
crl-14483	238	61	of	of	ADP
crl-14483	238	62	reference	reference	NOUN
crl-14483	238	63	service	service	NOUN
crl-14483	238	64	for	for	ADP
crl-14483	238	65	government	government	NOUN
crl-14483	238	66	publications	publication	NOUN
crl-14483	238	67	,	,	PUNCT
crl-14483	238	68	ala	ala	PROPN
crl-14483	238	69	studies	study	NOUN
crl-14483	238	70	in	in	ADP
crl-14483	238	71	librarianship	librarianship	NOUN
crl-14483	238	72	no.10	no.10	PROPN
crl-14483	238	73	(	(	PUNCT
crl-14483	238	74	chicago	chicago	PROPN
crl-14483	238	75	:	:	PUNCT
crl-14483	238	76	american	american	PROPN
crl-14483	238	77	library	library	PROPN
crl-14483	238	78	assn	assn	PROPN
crl-14483	238	79	.	.	PROPN
crl-14483	238	80	,	,	PUNCT
crl-14483	238	81	1983	1983	NUM
crl-14483	238	82	)	)	PUNCT
crl-14483	238	83	,	,	PUNCT
crl-14483	238	84	p.11	p.11	PROPN
crl-14483	238	85	-	-	X
crl-14483	238	86	16	16	NUM
crl-14483	238	87	;	;	PUNCT
crl-14483	238	88	peter	peter	PROPN
crl-14483	238	89	hernon	hernon	PROPN
crl-14483	238	90	and	and	CCONJ
crl-14483	238	91	charles	charles	PROPN
crl-14483	238	92	r.	r.	PROPN
crl-14483	238	93	mcclure	mcclure	PROPN
crl-14483	238	94	,	,	PUNCT
crl-14483	238	95	unobtrusive	unobtrusive	ADJ
crl-14483	238	96	testing	testing	NOUN
crl-14483	238	97	and	and	CCONJ
crl-14483	238	98	library	library	NOUN
crl-14483	238	99	reference	reference	NOUN
crl-14483	238	100	services	service	NOUN
crl-14483	238	101	(	(	PUNCT
crl-14483	238	102	norwood	norwood	PROPN
crl-14483	238	103	,	,	PUNCT
crl-14483	238	104	n.j	n.j	PROPN
crl-14483	238	105	.	.	PROPN
crl-14483	238	106	:	:	PUNCT
crl-14483	239	1	ablex	ablex	PROPN
crl-14483	239	2	,	,	PUNCT
crl-14483	239	3	1987	1987	NUM
crl-14483	239	4	)	)	PUNCT
crl-14483	239	5	,	,	PUNCT
crl-14483	239	6	p.1	p.1	NOUN
crl-14483	239	7	-	-	SYM
crl-14483	239	8	25	25	NUM
crl-14483	239	9	.	.	NOUN
crl-14483	239	10	15	15	NUM
crl-14483	239	11	.	.	PUNCT
crl-14483	240	1	geraldine	geraldine	PROPN
crl-14483	240	2	b.	b.	PROPN
crl-14483	240	3	king	king	PROPN
crl-14483	240	4	and	and	CCONJ
crl-14483	240	5	l.	l.	PROPN
crl-14483	240	6	rachel	rachel	PROPN
crl-14483	240	7	berry	berry	PROPN
crl-14483	240	8	,	,	PUNCT
crl-14483	240	9	"	"	PUNCT
crl-14483	240	10	evaluation	evaluation	NOUN
crl-14483	240	11	of	of	ADP
crl-14483	240	12	the	the	DET
crl-14483	240	13	university	university	PROPN
crl-14483	240	14	of	of	ADP
crl-14483	240	15	minnesota	minnesota	PROPN
crl-14483	240	16	libraries	libraries	PROPN
crl-14483	240	17	reference	reference	PROPN
crl-14483	240	18	department	department	NOUN
crl-14483	240	19	telephone	telephone	NOUN
crl-14483	240	20	information	information	NOUN
crl-14483	240	21	service	service	NOUN
crl-14483	240	22	,	,	PUNCT
crl-14483	240	23	pilot	pilot	NOUN
crl-14483	240	24	study	study	NOUN
crl-14483	240	25	,	,	PUNCT
crl-14483	240	26	"	"	PUNCT
crl-14483	240	27	(	(	PUNCT
crl-14483	240	28	minneapolis	minneapolis	PROPN
crl-14483	240	29	:	:	PUNCT
crl-14483	240	30	university	university	PROPN
crl-14483	240	31	of	of	ADP
crl-14483	240	32	minnesota	minnesota	PROPN
crl-14483	240	33	library	library	PROPN
crl-14483	240	34	school	school	PROPN
crl-14483	240	35	;	;	PUNCT
crl-14483	240	36	arlington	arlington	PROPN
crl-14483	240	37	,	,	PUNCT
crl-14483	240	38	va	va	PROPN
crl-14483	240	39	.	.	PUNCT
crl-14483	240	40	:	:	PUNCT
crl-14483	241	1	eric	eric	PROPN
crl-14483	241	2	document	document	PROPN
crl-14483	241	3	reproduction	reproduction	NOUN
crl-14483	241	4	service	service	NOUN
crl-14483	241	5	,	,	PUNCT
crl-14483	241	6	ed	ed	PROPN
crl-14483	241	7	077	077	NUM
crl-14483	241	8	517	517	NUM
crl-14483	241	9	,	,	PUNCT
crl-14483	241	10	1973	1973	NUM
crl-14483	241	11	)	)	PUNCT
crl-14483	241	12	;	;	PUNCT
crl-14483	241	13	marcia	marcia	PROPN
crl-14483	241	14	j.	j.	PROPN
crl-14483	241	15	myers	myers	PROPN
crl-14483	241	16	,	,	PUNCT
crl-14483	241	17	''	''	PUNCT
crl-14483	241	18	the	the	DET
crl-14483	241	19	accuracy	accuracy	NOUN
crl-14483	241	20	of	of	ADP
crl-14483	241	21	telephone	telephone	NOUN
crl-14483	241	22	reference	reference	NOUN
crl-14483	241	23	services	service	NOUN
crl-14483	241	24	in	in	ADP
crl-14483	241	25	the	the	DET
crl-14483	241	26	southeast	southeast	NOUN
crl-14483	241	27	:	:	PUNCT
crl-14483	241	28	a	a	DET
crl-14483	241	29	case	case	NOUN
crl-14483	241	30	for	for	ADP
crl-14483	241	31	quantitative	quantitative	ADJ
crl-14483	241	32	standards	standard	NOUN
crl-14483	241	33	,	,	PUNCT
crl-14483	241	34	''	''	PUNCT
crl-14483	241	35	in	in	ADP
crl-14483	241	36	library	library	NOUN
crl-14483	241	37	effectiveness	effectiveness	NOUN
crl-14483	241	38	:	:	PUNCT
crl-14483	241	39	a	a	DET
crl-14483	241	40	state	state	NOUN
crl-14483	241	41	of	of	ADP
crl-14483	241	42	the	the	DET
crl-14483	241	43	art	art	NOUN
crl-14483	241	44	(	(	PUNCT
crl-14483	241	45	chicago	chicago	PROPN
crl-14483	241	46	:	:	PUNCT
crl-14483	241	47	american	american	PROPN
crl-14483	241	48	library	library	PROPN
crl-14483	241	49	assn	assn	PROPN
crl-14483	241	50	.	.	PROPN
crl-14483	241	51	,	,	PUNCT
crl-14483	241	52	1980	1980	NUM
crl-14483	241	53	)	)	PUNCT
crl-14483	241	54	,	,	PUNCT
crl-14483	241	55	p.220	p.220	NOUN
crl-14483	241	56	-	-	SYM
crl-14483	241	57	31	31	NUM
crl-14483	241	58	;	;	PUNCT
crl-14483	241	59	janine	janine	PROPN
crl-14483	241	60	schmidt	schmidt	PROPN
crl-14483	241	61	,	,	PUNCT
crl-14483	241	62	"	"	PUNCT
crl-14483	241	63	evaluation	evaluation	NOUN
crl-14483	241	64	of	of	ADP
crl-14483	241	65	reference	reference	NOUN
crl-14483	241	66	service	service	NOUN
crl-14483	241	67	in	in	ADP
crl-14483	241	68	college	college	NOUN
crl-14483	241	69	libraries	library	NOUN
crl-14483	241	70	in	in	ADP
crl-14483	241	71	new	new	ADJ
crl-14483	241	72	south	south	PROPN
crl-14483	241	73	wales	wales	PROPN
crl-14483	241	74	,	,	PUNCT
crl-14483	241	75	australia	australia	PROPN
crl-14483	241	76	,	,	PUNCT
crl-14483	241	77	''	''	PUNCT
crl-14483	241	78	in	in	ADP
crl-14483	241	79	library	library	NOUN
crl-14483	241	80	effectiveness	effectiveness	NOUN
crl-14483	241	81	,	,	PUNCT
crl-14483	241	82	a	a	DET
crl-14483	241	83	state	state	NOUN
crl-14483	241	84	of	of	ADP
crl-14483	241	85	the	the	DET
crl-14483	241	86	art	art	NOUN
crl-14483	241	87	(	(	PUNCT
crl-14483	241	88	chicago	chicago	PROPN
crl-14483	241	89	:	:	PUNCT
crl-14483	241	90	american	american	PROPN
crl-14483	241	91	library	library	PROPN
crl-14483	241	92	assn	assn	PROPN
crl-14483	241	93	.	.	PROPN
crl-14483	241	94	,	,	PUNCT
crl-14483	241	95	1980	1980	NUM
crl-14483	241	96	)	)	PUNCT
crl-14483	241	97	,	,	PUNCT
crl-14483	241	98	p.265	p.265	NOUN
crl-14483	241	99	-	-	SYM
crl-14483	241	100	94	94	NUM
crl-14483	241	101	;	;	PUNCT
crl-14483	241	102	janine	janine	PROPN
crl-14483	241	103	schmidt	schmidt	PROPN
crl-14483	241	104	,	,	PUNCT
crl-14483	241	105	"	"	PUNCT
crl-14483	241	106	reference	reference	NOUN
crl-14483	241	107	performance	performance	NOUN
crl-14483	241	108	in	in	ADP
crl-14483	241	109	college	college	NOUN
crl-14483	241	110	libraries	library	NOUN
crl-14483	241	111	,	,	PUNCT
crl-14483	241	112	"	"	PUNCT
crl-14483	241	113	australian	australian	ADJ
crl-14483	241	114	academic	academic	NOUN
crl-14483	241	115	and	and	CCONJ
crl-14483	241	116	research	research	NOUN
crl-14483	241	117	libraries	library	NOUN
crl-14483	241	118	11:87	11:87	NUM
crl-14483	241	119	-	-	SYM
crl-14483	241	120	95	95	NUM
crl-14483	241	121	oune	oune	NOUN
crl-14483	241	122	1980	1980	NUM
crl-14483	241	123	)	)	PUNCT
crl-14483	241	124	;	;	PUNCT
crl-14483	241	125	jassim	jassim	PROPN
crl-14483	241	126	m.	m.	NOUN
crl-14483	241	127	jirjees	jirjees	PROPN
crl-14483	241	128	,	,	PUNCT
crl-14483	241	129	"	"	PUNCT
crl-14483	241	130	the	the	DET
crl-14483	241	131	accuracy	accuracy	NOUN
crl-14483	241	132	of	of	ADP
crl-14483	241	133	selected	select	VERB
crl-14483	241	134	northeastern	northeastern	ADJ
crl-14483	241	135	college	college	NOUN
crl-14483	241	136	library	library	PROPN
crl-14483	241	137	reference	reference	NOUN
crl-14483	241	138	/	/	SYM
crl-14483	241	139	information	information	NOUN
crl-14483	241	140	telephone	telephone	NOUN
crl-14483	241	141	services	service	NOUN
crl-14483	241	142	in	in	ADP
crl-14483	241	143	responding	respond	VERB
crl-14483	241	144	to	to	ADP
crl-14483	241	145	factual	factual	ADJ
crl-14483	241	146	inquiries	inquiry	NOUN
crl-14483	241	147	,	,	PUNCT
crl-14483	241	148	''	''	PUNCT
crl-14483	241	149	(	(	PUNCT
crl-14483	242	1	ph.d	ph.d	PROPN
crl-14483	242	2	.	.	PUNCT
crl-14483	242	3	dissertation	dissertation	NOUN
crl-14483	242	4	,	,	PUNCT
crl-14483	242	5	rutgers	rutgers	PROPN
crl-14483	242	6	university	university	PROPN
crl-14483	242	7	,	,	PUNCT
crl-14483	242	8	1981	1981	NUM
crl-14483	242	9	)	)	PUNCT
crl-14483	242	10	;	;	PUNCT
crl-14483	242	11	the	the	DET
crl-14483	242	12	myers	myer	NOUN
crl-14483	242	13	and	and	CCONJ
crl-14483	242	14	jirjees	jirjees	PROPN
crl-14483	242	15	studies	study	NOUN
crl-14483	242	16	are	be	AUX
crl-14483	242	17	also	also	ADV
crl-14483	242	18	reported	report	VERB
crl-14483	242	19	in	in	ADP
crl-14483	242	20	marcia	marcia	PROPN
crl-14483	242	21	j.	j.	PROPN
crl-14483	242	22	myers	myers	PROPN
crl-14483	242	23	and	and	CCONJ
crl-14483	242	24	jassim	jassim	PROPN
crl-14483	242	25	m.	m.	PROPN
crl-14483	242	26	jirjees	jirjees	PROPN
crl-14483	242	27	,	,	PUNCT
crl-14483	242	28	the	the	DET
crl-14483	242	29	accuracy	accuracy	NOUN
crl-14483	242	30	of	of	ADP
crl-14483	242	31	telephone	telephone	NOUN
crl-14483	242	32	reference	reference	NOUN
crl-14483	242	33	/	/	SYM
crl-14483	242	34	information	information	NOUN
crl-14483	242	35	services	service	NOUN
crl-14483	242	36	in	in	ADP
crl-14483	242	37	academic	academic	ADJ
crl-14483	242	38	libraries	library	NOUN
crl-14483	242	39	:	:	PUNCT
crl-14483	242	40	two	two	NUM
crl-14483	242	41	studies	study	NOUN
crl-14483	242	42	(	(	PUNCT
crl-14483	242	43	metuchen	metuchen	PROPN
crl-14483	242	44	,	,	PUNCT
crl-14483	242	45	n.j	n.j	PROPN
crl-14483	242	46	.	.	PROPN
crl-14483	242	47	:	:	PUNCT
crl-14483	242	48	scarecrow	scarecrow	NOUN
crl-14483	242	49	,	,	PUNCT
crl-14483	242	50	1983	1983	NUM
crl-14483	242	51	)	)	PUNCT
crl-14483	242	52	;	;	PUNCT
crl-14483	242	53	mcclure	mcclure	PROPN
crl-14483	242	54	and	and	CCONJ
crl-14483	242	55	hernon	hernon	PROPN
crl-14483	242	56	,	,	PUNCT
crl-14483	242	57	improving	improve	VERB
crl-14483	242	58	the	the	DET
crl-14483	242	59	quality	quality	NOUN
crl-14483	242	60	of	of	ADP
crl-14483	242	61	reference	reference	NOUN
crl-14483	242	62	service	service	NOUN
crl-14483	242	63	for	for	ADP
crl-14483	242	64	government	government	NOUN
crl-14483	242	65	publications	publication	NOUN
crl-14483	242	66	;	;	PUNCT
crl-14483	242	67	peter	peter	PROPN
crl-14483	242	68	hernon	hernon	PROPN
crl-14483	242	69	and	and	CCONJ
crl-14483	242	70	charles	charles	PROPN
crl-14483	242	71	r.	r.	PROPN
crl-14483	242	72	mcclure	mcclure	PROPN
crl-14483	242	73	,	,	PUNCT
crl-14483	242	74	"	"	PUNCT
crl-14483	242	75	unobtrusive	unobtrusive	ADJ
crl-14483	242	76	testing	testing	NOUN
crl-14483	242	77	:	:	PUNCT
crl-14483	242	78	the	the	DET
crl-14483	242	79	55	55	NUM
crl-14483	242	80	percent	percent	NOUN
crl-14483	242	81	rule	rule	NOUN
crl-14483	242	82	,	,	PUNCT
crl-14483	242	83	library	library	NOUN
crl-14483	242	84	]	]	X
crl-14483	242	85	ournal111:37	ournal111:37	NOUN
crl-14483	242	86	-	-	SYM
crl-14483	242	87	41	41	NUM
crl-14483	242	88	(	(	PUNCT
crl-14483	242	89	april	april	PROPN
crl-14483	242	90	15	15	NUM
crl-14483	242	91	,	,	PUNCT
crl-14483	242	92	1986	1986	NUM
crl-14483	242	93	)	)	PUNCT
crl-14483	242	94	;	;	PUNCT
crl-14483	242	95	peter	peter	PROPN
crl-14483	242	96	hernon	hernon	PROPN
crl-14483	242	97	and	and	CCONJ
crl-14483	242	98	charles	charles	PROPN
crl-14483	242	99	r.	r.	PROPN
crl-14483	242	100	mcclure	mcclure	PROPN
crl-14483	242	101	,	,	PUNCT
crl-14483	242	102	"	"	PUNCT
crl-14483	242	103	the	the	DET
crl-14483	242	104	quality	quality	NOUN
crl-14483	242	105	of	of	ADP
crl-14483	242	106	academic	academic	ADJ
crl-14483	242	107	and	and	CCONJ
crl-14483	242	108	public	public	ADJ
crl-14483	242	109	library	library	NOUN
crl-14483	242	110	reference	reference	NOUN
crl-14483	242	111	service	service	NOUN
crl-14483	242	112	provided	provide	VERB
crl-14483	242	113	for	for	ADP
crl-14483	242	114	ntis	ntis	NOUN
crl-14483	242	115	products	product	NOUN
crl-14483	242	116	and	and	CCONJ
crl-14483	242	117	services	service	NOUN
crl-14483	242	118	:	:	PUNCT
crl-14483	242	119	unobtrusive	unobtrusive	ADJ
crl-14483	242	120	test	test	NOUN
crl-14483	242	121	results	result	NOUN
crl-14483	242	122	,	,	PUNCT
crl-14483	242	123	"	"	PUNCT
crl-14483	242	124	government	government	NOUN
crl-14483	242	125	infonnation	infonnation	NOUN
crl-14483	242	126	quarterly	quarterly	ADV
crl-14483	242	127	3:117	3:117	NUM
crl-14483	242	128	-	-	SYM
crl-14483	242	129	32	32	NUM
crl-14483	242	130	(	(	PUNCT
crl-14483	242	131	may	may	PROPN
crl-14483	242	132	1986	1986	NUM
crl-14483	242	133	)	)	PUNCT
crl-14483	242	134	;	;	PUNCT
crl-14483	242	135	charles	charles	PROPN
crl-14483	242	136	r.	r.	PROPN
crl-14483	242	137	mcclure	mcclure	PROPN
crl-14483	242	138	,	,	PUNCT
crl-14483	242	139	linking	link	VERB
crl-14483	242	140	the	the	DET
crl-14483	242	141	u.s	u.s	PROPN
crl-14483	242	142	.	.	PROPN
crl-14483	242	143	national	national	PROPN
crl-14483	242	144	technical	technical	PROPN
crl-14483	242	145	infonnation	infonnation	NOUN
crl-14483	242	146	service	service	NOUN
crl-14483	242	147	with	with	ADP
crl-14483	242	148	academic	academic	ADJ
crl-14483	242	149	and	and	CCONJ
crl-14483	242	150	public	public	ADJ
crl-14483	242	151	libraries	library	NOUN
crl-14483	242	152	(	(	PUNCT
crl-14483	242	153	norwood	norwood	PROPN
crl-14483	242	154	,	,	PUNCT
crl-14483	242	155	n.j	n.j	PROPN
crl-14483	242	156	.	.	PROPN
crl-14483	242	157	:	:	PUNCT
crl-14483	242	158	ablex	ablex	PROPN
crl-14483	242	159	,	,	PUNCT
crl-14483	242	160	1986	1986	NUM
crl-14483	242	161	)	)	PUNCT
crl-14483	242	162	;	;	PUNCT
crl-14483	242	163	hernon	hernon	NOUN
crl-14483	242	164	and	and	CCONJ
crl-14483	242	165	mcclure	mcclure	PROPN
crl-14483	242	166	,	,	PUNCT
crl-14483	242	167	unobtrusive	unobtrusive	ADJ
crl-14483	242	168	testing	testing	NOUN
crl-14483	242	169	and	and	CCONJ
crl-14483	242	170	library	library	NOUN
crl-14483	242	171	reference	reference	NOUN
crl-14483	242	172	service	service	NOUN
crl-14483	242	173	.	.	PUNCT
crl-14483	243	1	16	16	NUM
crl-14483	243	2	.	.	PUNCT
crl-14483	244	1	hernon	hernon	PROPN
crl-14483	244	2	and	and	CCONJ
crl-14483	244	3	mcclure	mcclure	PROPN
crl-14483	244	4	,	,	PUNCT
crl-14483	244	5	"	"	PUNCT
crl-14483	244	6	unobtrusive	unobtrusive	ADJ
crl-14483	244	7	reference	reference	NOUN
crl-14483	244	8	testing	testing	NOUN
crl-14483	244	9	:	:	PUNCT
crl-14483	244	10	the	the	DET
crl-14483	244	11	55	55	NUM
crl-14483	244	12	percent	percent	NOUN
crl-14483	244	13	rule	rule	NOUN
crl-14483	244	14	,	,	PUNCT
crl-14483	244	15	"	"	PUNCT
crl-14483	244	16	p.38	p.38	PROPN
crl-14483	244	17	.	.	PUNCT
crl-14483	245	1	17	17	NUM
crl-14483	245	2	.	.	PUNCT
crl-14483	246	1	charles	charles	PROPN
crl-14483	246	2	a.	a.	PROPN
crl-14483	246	3	bunge	bunge	PROPN
crl-14483	246	4	,	,	PUNCT
crl-14483	246	5	"	"	PUNCT
crl-14483	246	6	professional	professional	ADJ
crl-14483	246	7	educ:;ation	educ:;ation	NOUN
crl-14483	246	8	and	and	CCONJ
crl-14483	246	9	reference	reference	NOUN
crl-14483	246	10	efficiency	efficiency	NOUN
crl-14483	246	11	,	,	PUNCT
crl-14483	246	12	"	"	PUNCT
crl-14483	246	13	(	(	PUNCT
crl-14483	246	14	ph.d	ph.d	PROPN
crl-14483	246	15	.	.	PUNCT
crl-14483	246	16	dissertation	dissertation	NOUN
crl-14483	246	17	:	:	PUNCT
crl-14483	246	18	university	university	NOUN
crl-14483	246	19	of	of	ADP
crl-14483	246	20	illinois	illinois	PROPN
crl-14483	246	21	,	,	PUNCT
crl-14483	246	22	1967	1967	NUM
crl-14483	246	23	)	)	PUNCT
crl-14483	246	24	;	;	PUNCT
crl-14483	246	25	egill	egill	VERB
crl-14483	246	26	a.	a.	NOUN
crl-14483	246	27	halldorsson	halldorsson	PROPN
crl-14483	246	28	and	and	CCONJ
crl-14483	246	29	marjorie	marjorie	PROPN
crl-14483	246	30	e.	e.	PROPN
crl-14483	246	31	murfin	murfin	PROPN
crl-14483	246	32	,	,	PUNCT
crl-14483	246	33	''	''	PUNCT
crl-14483	246	34	the	the	DET
crl-14483	246	35	performance	performance	NOUN
crl-14483	246	36	of	of	ADP
crl-14483	246	37	professionals	professional	NOUN
crl-14483	246	38	and	and	CCONJ
crl-14483	246	39	nonprofessionals	nonprofessional	NOUN
crl-14483	246	40	in	in	ADP
crl-14483	246	41	the	the	DET
crl-14483	246	42	reference	reference	NOUN
crl-14483	246	43	interview	interview	NOUN
crl-14483	246	44	,	,	PUNCT
crl-14483	246	45	college	college	PROPN
crl-14483	246	46	&	&	CCONJ
crl-14483	246	47	research	research	PROPN
crl-14483	246	48	libraries	library	NOUN
crl-14483	246	49	38:385	38:385	NUM
crl-14483	246	50	-	-	SYM
crl-14483	246	51	95	95	NUM
crl-14483	246	52	(	(	PUNCT
crl-14483	246	53	september	september	PROPN
crl-14483	246	54	1977	1977	NUM
crl-14483	246	55	)	)	PUNCT
crl-14483	246	56	;	;	PUNCT
crl-14483	246	57	and	and	CCONJ
crl-14483	246	58	marjorie	marjorie	PROPN
crl-14483	246	59	e.	e.	PROPN
crl-14483	246	60	murfin	murfin	PROPN
crl-14483	246	61	and	and	CCONJ
crl-14483	246	62	charles	charles	PROPN
crl-14483	246	63	a.	a.	PROPN
crl-14483	246	64	bunge	bunge	PROPN
crl-14483	246	65	,	,	PUNCT
crl-14483	246	66	"	"	PUNCT
crl-14483	246	67	paraprofessionals	paraprofessional	NOUN
crl-14483	246	68	at	at	ADP
crl-14483	246	69	the	the	DET
crl-14483	246	70	reference	reference	NOUN
crl-14483	246	71	desk	desk	NOUN
crl-14483	246	72	,	,	PUNCT
crl-14483	246	73	"	"	PUNCT
crl-14483	246	74	journal	journal	NOUN
crl-14483	246	75	of	of	ADP
crl-14483	246	76	academic	academic	ADJ
crl-14483	246	77	librarianship	librarianship	NOUN
crl-14483	246	78	14:10	14:10	NUM
crl-14483	246	79	-	-	SYM
crl-14483	246	80	14	14	NUM
crl-14483	246	81	(	(	PUNCT
crl-14483	246	82	march	march	PROPN
crl-14483	246	83	1988	1988	NUM
crl-14483	246	84	)	)	PUNCT
crl-14483	246	85	.	.	PUNCT
crl-14483	247	1	18	18	NUM
crl-14483	247	2	.	.	X
crl-14483	247	3	bunge	bunge	NOUN
crl-14483	247	4	,	,	PUNCT
crl-14483	247	5	"	"	PUNCT
crl-14483	247	6	professional	professional	ADJ
crl-14483	247	7	education	education	NOUN
crl-14483	247	8	and	and	CCONJ
crl-14483	247	9	reference	reference	NOUN
crl-14483	247	10	efficiency	efficiency	NOUN
crl-14483	247	11	,	,	PUNCT
crl-14483	247	12	"	"	PUNCT
crl-14483	247	13	p.145	p.145	NOUN
crl-14483	247	14	.	.	PUNCT
crl-14483	248	1	19	19	NUM
crl-14483	248	2	.	.	X
crl-14483	248	3	halldorsson	halldorsson	NOUN
crl-14483	248	4	and	and	CCONJ
crl-14483	248	5	murfin	murfin	NOUN
crl-14483	248	6	,	,	PUNCT
crl-14483	248	7	p.394	p.394	NOUN
crl-14483	248	8	.	.	PUNCT
crl-14483	248	9	20	20	NUM
crl-14483	248	10	.	.	PUNCT
crl-14483	248	11	murfin	murfin	NOUN
crl-14483	248	12	and	and	CCONJ
crl-14483	248	13	bunge	bunge	NOUN
crl-14483	248	14	,	,	PUNCT
crl-14483	248	15	"	"	PUNCT
crl-14483	248	16	paraprofessionals	paraprofessional	NOUN
crl-14483	248	17	at	at	ADP
crl-14483	248	18	the	the	DET
crl-14483	248	19	reference	reference	NOUN
crl-14483	248	20	desk	desk	NOUN
crl-14483	248	21	,	,	PUNCT
crl-14483	248	22	"	"	PUNCT
crl-14483	248	23	p.10	p.10	ADP
crl-14483	248	24	.	.	PROPN
crl-14483	248	25	21	21	NUM
crl-14483	248	26	.	.	PUNCT
crl-14483	249	1	the	the	DET
crl-14483	249	2	university	university	NOUN
crl-14483	249	3	of	of	ADP
crl-14483	249	4	fllinois	fllinois	NOUN
crl-14483	249	5	pocket	pocket	NOUN
crl-14483	249	6	facts	fact	NOUN
crl-14483	249	7	1987	1987	NUM
crl-14483	249	8	(	(	PUNCT
crl-14483	249	9	urbana	urbana	PROPN
crl-14483	249	10	,	,	PUNCT
crl-14483	249	11	ill	ill	PROPN
crl-14483	249	12	.	.	PUNCT
crl-14483	249	13	:	:	PUNCT
crl-14483	250	1	university	university	PROPN
crl-14483	250	2	of	of	ADP
crl-14483	250	3	illinois	illinois	PROPN
crl-14483	250	4	office	office	PROPN
crl-14483	250	5	of	of	ADP
crl-14483	250	6	public	public	ADJ
crl-14483	250	7	affairs	affair	NOUN
crl-14483	250	8	,	,	PUNCT
crl-14483	250	9	april1987	april1987	PROPN
crl-14483	250	10	)	)	PUNCT
crl-14483	250	11	.	.	PUNCT
crl-14483	250	12	.	.	PUNCT
crl-14483	251	1	466	466	NUM
crl-14483	251	2	college	college	PROPN
crl-14483	251	3	&	&	CCONJ
crl-14483	251	4	research	research	PROPN
crl-14483	251	5	libraries	library	NOUN
crl-14483	251	6	july	july	PROPN
crl-14483	251	7	1989	1989	NUM
crl-14483	251	8	22	22	NUM
crl-14483	251	9	.	.	PUNCT
crl-14483	252	1	myers	myers	PROPN
crl-14483	252	2	and	and	CCONJ
crl-14483	252	3	jirjees	jirjees	PROPN
crl-14483	252	4	,	,	PUNCT
crl-14483	252	5	the	the	DET
crl-14483	252	6	accuracy	accuracy	NOUN
crl-14483	252	7	of	of	ADP
crl-14483	252	8	telephone	telephone	NOUN
crl-14483	252	9	reference	reference	NOUN
crl-14483	252	10	/	/	SYM
crl-14483	252	11	information	information	NOUN
crl-14483	252	12	services	service	NOUN
crl-14483	252	13	in	in	ADP
crl-14483	252	14	academic	academic	ADJ
crl-14483	252	15	libraries	library	NOUN
crl-14483	252	16	,	,	PUNCT
crl-14483	252	17	p.181	p.181	NOUN
crl-14483	252	18	.	.	PUNCT
crl-14483	252	19	23	23	NUM
crl-14483	252	20	.	.	PUNCT
crl-14483	253	1	denis	denis	PROPN
crl-14483	253	2	grogan	grogan	PROPN
crl-14483	253	3	,	,	PUNCT
crl-14483	253	4	practical	practical	ADJ
crl-14483	253	5	reference	reference	NOUN
crl-14483	253	6	work	work	NOUN
crl-14483	253	7	.	.	PUNCT
crl-14483	254	1	outlines	outline	NOUN
crl-14483	254	2	of	of	ADP
crl-14483	254	3	modern	modern	ADJ
crl-14483	254	4	librarianship	librarianship	NOUN
crl-14483	254	5	(	(	PUNCT
crl-14483	254	6	london	london	PROPN
crl-14483	254	7	:	:	PUNCT
crl-14483	254	8	clive	clive	PROPN
crl-14483	254	9	bingley	bingley	PROPN
crl-14483	254	10	,	,	PUNCT
crl-14483	254	11	1979	1979	NUM
crl-14483	254	12	)	)	PUNCT
crl-14483	254	13	,	,	PUNCT
crl-14483	254	14	p.34	p.34	PROPN
crl-14483	254	15	.	.	PROPN
crl-14483	254	16	24	24	NUM
crl-14483	254	17	.	.	PUNCT
crl-14483	255	1	halldorsson	halldorsson	NOUN
crl-14483	255	2	and	and	CCONJ
crl-14483	255	3	murfin	murfin	NOUN
crl-14483	255	4	,	,	PUNCT
crl-14483	255	5	p.393	p.393	NOUN
crl-14483	255	6	.	.	PUNCT
crl-14483	255	7	25	25	NUM
crl-14483	255	8	.	.	PUNCT
crl-14483	255	9	myers	myer	NOUN
crl-14483	255	10	,	,	PUNCT
crl-14483	255	11	"	"	PUNCT
crl-14483	255	12	the	the	DET
crl-14483	255	13	effectiveness	effectiveness	NOUN
crl-14483	255	14	of	of	ADP
crl-14483	255	15	telephone	telephone	NOUN
crl-14483	255	16	reference	reference	NOUN
crl-14483	255	17	/	/	SYM
crl-14483	255	18	information	information	NOUN
crl-14483	255	19	,	,	PUNCT
crl-14483	255	20	"	"	PUNCT
crl-14483	255	21	p.138	p.138	PROPN
crl-14483	255	22	.	.	PROPN
crl-14483	255	23	26	26	NUM
crl-14483	255	24	.	.	PUNCT
crl-14483	256	1	peter	peter	PROPN
crl-14483	256	2	hernon	hernon	PROPN
crl-14483	256	3	and	and	CCONJ
crl-14483	256	4	charles	charles	PROPN
crl-14483	256	5	r.	r.	PROPN
crl-14483	256	6	mcclure	mcclure	PROPN
crl-14483	256	7	,	,	PUNCT
crl-14483	256	8	"	"	PUNCT
crl-14483	256	9	referral	referral	ADJ
crl-14483	256	10	services	service	NOUN
crl-14483	256	11	in	in	ADP
crl-14483	256	12	u.s	u.s	PROPN
crl-14483	256	13	.	.	PROPN
crl-14483	256	14	academic	academic	ADJ
crl-14483	256	15	depository	depository	NOUN
crl-14483	256	16	libraries	library	NOUN
crl-14483	256	17	:	:	PUNCT
crl-14483	256	18	findings	finding	NOUN
crl-14483	256	19	,	,	PUNCT
crl-14483	256	20	implications	implication	NOUN
crl-14483	256	21	and	and	CCONJ
crl-14483	256	22	research	research	NOUN
crl-14483	256	23	needs	need	NOUN
crl-14483	256	24	,	,	PUNCT
crl-14483	256	25	"	"	PUNCT
crl-14483	256	26	rq	rq	X
crl-14483	256	27	22:155	22:155	NUM
crl-14483	256	28	(	(	PUNCT
crl-14483	256	29	winter	winter	NOUN
crl-14483	256	30	1982	1982	NUM
crl-14483	256	31	)	)	PUNCT
crl-14483	256	32	.	.	PUNCT
crl-14483	257	1	27	27	NUM
crl-14483	257	2	.	.	PUNCT
crl-14483	258	1	ralph	ralph	PROPN
crl-14483	258	2	gers	ger	NOUN
crl-14483	258	3	and	and	CCONJ
crl-14483	258	4	lille	lille	PROPN
crl-14483	258	5	j.	j.	PROPN
crl-14483	258	6	seward	seward	PROPN
crl-14483	258	7	,	,	PUNCT
crl-14483	258	8	in	in	ADP
crl-14483	258	9	"	"	PUNCT
crl-14483	258	10	improving	improve	VERB
crl-14483	258	11	reference	reference	NOUN
crl-14483	258	12	performance	performance	NOUN
crl-14483	258	13	:	:	PUNCT
crl-14483	258	14	results	result	NOUN
crl-14483	258	15	of	of	ADP
crl-14483	258	16	a	a	DET
crl-14483	258	17	statewide	statewide	ADJ
crl-14483	258	18	study	study	NOUN
crl-14483	258	19	,	,	PUNCT
crl-14483	258	20	"	"	PUNCT
crl-14483	258	21	library	library	NOUN
crl-14483	258	22	]	]	X
crl-14483	258	23	ournal110:34	ournal110:34	PROPN
crl-14483	258	24	(	(	PUNCT
crl-14483	258	25	november	november	PROPN
crl-14483	258	26	1	1	NUM
crl-14483	258	27	,	,	PUNCT
crl-14483	258	28	1985	1985	NUM
crl-14483	258	29	)	)	PUNCT
crl-14483	258	30	,	,	PUNCT
crl-14483	258	31	suggest	suggest	VERB
crl-14483	258	32	that	that	SCONJ
crl-14483	258	33	asking	ask	VERB
crl-14483	258	34	follow	follow	VERB
crl-14483	258	35	-	-	PUNCT
crl-14483	258	36	up	up	ADP
crl-14483	258	37	questions	question	NOUN
crl-14483	258	38	is	be	AUX
crl-14483	258	39	strongly	strongly	ADV
crl-14483	258	40	associated	associate	VERB
crl-14483	258	41	with	with	ADP
crl-14483	258	42	good	good	ADJ
crl-14483	258	43	reference	reference	NOUN
crl-14483	258	44	performance	performance	NOUN
crl-14483	258	45	.	.	PUNCT
crl-14483	259	1	28	28	NUM
crl-14483	259	2	.	.	PUNCT
crl-14483	259	3	murfin	murfin	NOUN
crl-14483	259	4	and	and	CCONJ
crl-14483	259	5	bunge	bunge	NOUN
crl-14483	259	6	,	,	PUNCT
crl-14483	259	7	"	"	PUNCT
crl-14483	259	8	paraprofessionals	paraprofessional	NOUN
crl-14483	259	9	at	at	ADP
crl-14483	259	10	the	the	DET
crl-14483	259	11	reference	reference	NOUN
crl-14483	259	12	desk	desk	NOUN
crl-14483	259	13	,	,	PUNCT
crl-14483	259	14	"	"	PUNCT
crl-14483	259	15	p.13	p.13	X
crl-14483	259	16	.	.	NOUN
crl-14483	259	17	29	29	NUM
crl-14483	259	18	.	.	X
crl-14483	260	1	ibid	ibid	NOUN
crl-14483	260	2	,	,	PUNCT
crl-14483	260	3	p.14	p.14	X
crl-14483	260	4	.	.	NOUN
crl-14483	260	5	30	30	NUM
crl-14483	260	6	.	.	PUNCT
crl-14483	261	1	peter	peter	PROPN
crl-14483	261	2	hernon	hernon	PROPN
crl-14483	261	3	and	and	CCONJ
crl-14483	261	4	charles	charles	PROPN
crl-14483	261	5	r.	r.	PROPN
crl-14483	261	6	mcclure	mcclure	PROPN
crl-14483	261	7	,	,	PUNCT
crl-14483	261	8	''	''	PUNCT
crl-14483	261	9	where	where	SCONJ
crl-14483	261	10	do	do	AUX
crl-14483	261	11	we	we	PRON
crl-14483	261	12	go	go	VERB
crl-14483	261	13	from	from	ADP
crl-14483	261	14	here	here	ADV
crl-14483	261	15	?	?	PUNCT
crl-14483	262	1	a	a	DET
crl-14483	262	2	final	final	ADJ
crl-14483	262	3	response	response	NOUN
crl-14483	262	4	?	?	PUNCT
crl-14483	262	5	"	"	PUNCT
crl-14483	262	6	journal	journal	NOUN
crl-14483	262	7	of	of	ADP
crl-14483	262	8	academic	academic	ADJ
crl-14483	262	9	librarianship	librarianship	NOUN
crl-14483	262	10	13:284	13:284	NUM
crl-14483	262	11	(	(	PUNCT
crl-14483	262	12	nov	nov	PROPN
crl-14483	262	13	.	.	PROPN
crl-14483	262	14	1987	1987	NUM
crl-14483	262	15	)	)	PUNCT
crl-14483	262	16	.	.	PUNCT
crl-14483	262	17	.	.	PUNCT
crl-14483	263	1	appendix	appendix	VERB
crl-14483	263	2	the	the	DET
crl-14483	263	3	statistical	statistical	ADJ
crl-14483	263	4	package	package	NOUN
crl-14483	263	5	for	for	ADP
crl-14483	263	6	the	the	DET
crl-14483	263	7	social	social	ADJ
crl-14483	263	8	sciences	sciences	PROPN
crl-14483	263	9	(	(	PUNCT
crl-14483	263	10	spss	spss	PROPN
crl-14483	263	11	)	)	PUNCT
crl-14483	263	12	was	be	AUX
crl-14483	263	13	used	use	VERB
crl-14483	263	14	to	to	PART
crl-14483	263	15	run	run	VERB
crl-14483	263	16	cross	cross	ADJ
crl-14483	263	17	-	-	NOUN
crl-14483	263	18	tabulations	tabulation	NOUN
crl-14483	263	19	on	on	ADP
crl-14483	263	20	several	several	ADJ
crl-14483	263	21	factors	factor	NOUN
crl-14483	263	22	to	to	PART
crl-14483	263	23	test	test	VERB
crl-14483	263	24	for	for	ADP
crl-14483	263	25	relationships	relationship	NOUN
crl-14483	263	26	.	.	PUNCT
crl-14483	264	1	the	the	DET
crl-14483	264	2	chisquare	chisquare	PROPN
crl-14483	264	3	test	test	NOUN
crl-14483	264	4	,	,	PUNCT
crl-14483	264	5	which	which	PRON
crl-14483	264	6	tests	test	VERB
crl-14483	264	7	for	for	ADP
crl-14483	264	8	independence	independence	NOUN
crl-14483	264	9	of	of	ADP
crl-14483	264	10	the	the	DET
crl-14483	264	11	variables	variable	NOUN
crl-14483	264	12	,	,	PUNCT
crl-14483	264	13	not	not	PART
crl-14483	264	14	the	the	DET
crl-14483	264	15	strength	strength	NOUN
crl-14483	264	16	or	or	CCONJ
crl-14483	264	17	form	form	NOUN
crl-14483	264	18	of	of	ADP
crl-14483	264	19	the	the	DET
crl-14483	264	20	association	association	NOUN
crl-14483	264	21	,	,	PUNCT
crl-14483	264	22	was	be	AUX
crl-14483	264	23	run	run	VERB
crl-14483	264	24	,	,	PUNCT
crl-14483	264	25	as	as	ADV
crl-14483	264	26	well	well	ADV
crl-14483	264	27	as	as	ADP
crl-14483	264	28	a	a	DET
crl-14483	264	29	test	test	NOUN
crl-14483	264	30	for	for	ADP
crl-14483	264	31	the	the	DET
crl-14483	264	32	linear	linear	PROPN
crl-14483	264	33	relationship	relationship	NOUN
crl-14483	264	34	as	as	SCONJ
crl-14483	264	35	expressed	express	VERB
crl-14483	264	36	by	by	ADP
crl-14483	264	37	the	the	DET
crl-14483	264	38	pearson	pearson	PROPN
crl-14483	264	39	correlation	correlation	NOUN
crl-14483	264	40	coefficient	coefficient	NOUN
crl-14483	264	41	.	.	PUNCT
crl-14483	265	1	the	the	DET
crl-14483	265	2	correctness	correctness	NOUN
crl-14483	265	3	of	of	ADP
crl-14483	265	4	answers	answer	NOUN
crl-14483	265	5	was	be	AUX
crl-14483	265	6	found	find	VERB
crl-14483	265	7	to	to	PART
crl-14483	265	8	be	be	AUX
crl-14483	265	9	significant	significant	ADJ
crl-14483	265	10	in	in	ADP
crl-14483	265	11	the	the	DET
crl-14483	265	12	chi	chi	ADJ
crl-14483	265	13	-	-	PUNCT
crl-14483	265	14	square	square	ADJ
crl-14483	265	15	test	test	NOUN
crl-14483	265	16	for	for	ADP
crl-14483	265	17	the	the	DET
crl-14483	265	18	presence	presence	NOUN
crl-14483	265	19	of	of	ADP
crl-14483	265	20	the	the	DET
crl-14483	265	21	reference	reference	NOUN
crl-14483	265	22	librarian	librarian	NOUN
crl-14483	265	23	at	at	ADP
crl-14483	265	24	the	the	DET
crl-14483	265	25	reference	reference	NOUN
crl-14483	265	26	desk	desk	NOUN
crl-14483	265	27	at	at	ADP
crl-14483	265	28	.0398	.0398	PROPN
crl-14483	265	29	,	,	PUNCT
crl-14483	265	30	for	for	ADP
crl-14483	265	31	the	the	DET
crl-14483	265	32	number	number	NOUN
crl-14483	265	33	of	of	ADP
crl-14483	265	34	staff	staff	NOUN
crl-14483	265	35	at	at	ADP
crl-14483	265	36	the	the	DET
crl-14483	265	37	information	information	NOUN
crl-14483	265	38	desk	desk	NOUN
crl-14483	265	39	at	at	ADP
crl-14483	265	40	.0494	.0494	PROPN
crl-14483	265	41	,	,	PUNCT
crl-14483	265	42	and	and	CCONJ
crl-14483	265	43	by	by	ADP
crl-14483	265	44	total	total	ADJ
crl-14483	265	45	staffing	staffing	NOUN
crl-14483	265	46	patterns	pattern	NOUN
crl-14483	265	47	at	at	ADP
crl-14483	265	48	.0287	.0287	PROPN
crl-14483	265	49	,	,	PUNCT
crl-14483	265	50	as	as	SCONJ
crl-14483	265	51	shown	show	VERB
crl-14483	265	52	in	in	ADP
crl-14483	265	53	table	table	NOUN
crl-14483	265	54	1	1	NUM
crl-14483	265	55	.	.	PUNCT
crl-14483	266	1	these	these	DET
crl-14483	266	2	significance	significance	NOUN
crl-14483	266	3	levels	level	NOUN
crl-14483	266	4	are	be	AUX
crl-14483	266	5	well	well	ADV
crl-14483	266	6	below	below	ADP
crl-14483	266	7	the	the	DET
crl-14483	266	8	commonly	commonly	ADV
crl-14483	266	9	accepted	accept	VERB
crl-14483	266	10	level	level	NOUN
crl-14483	266	11	of	of	ADP
crl-14483	266	12	.05	.05	NUM
crl-14483	266	13	,	,	PUNCT
crl-14483	266	14	or	or	CCONJ
crl-14483	266	15	5	5	NUM
crl-14483	266	16	in	in	ADP
crl-14483	266	17	100	100	NUM
crl-14483	266	18	,	,	PUNCT
crl-14483	266	19	when	when	SCONJ
crl-14483	266	20	the	the	DET
crl-14483	266	21	observed	observed	ADJ
crl-14483	266	22	difference	difference	NOUN
crl-14483	266	23	can	can	AUX
crl-14483	266	24	be	be	AUX
crl-14483	266	25	attributed	attribute	VERB
crl-14483	266	26	to	to	ADP
crl-14483	266	27	chance	chance	NOUN
crl-14483	266	28	.	.	PUNCT
crl-14483	267	1	in	in	ADP
crl-14483	267	2	other	other	ADJ
crl-14483	267	3	words	word	NOUN
crl-14483	267	4	,	,	PUNCT
crl-14483	267	5	there	there	PRON
crl-14483	267	6	is	be	VERB
crl-14483	267	7	a	a	DET
crl-14483	267	8	relationship	relationship	NOUN
crl-14483	267	9	between	between	ADP
crl-14483	267	10	the	the	DET
crl-14483	267	11	staffing	staffing	NOUN
crl-14483	267	12	patterns	pattern	NOUN
crl-14483	267	13	and	and	CCONJ
crl-14483	267	14	the	the	DET
crl-14483	267	15	effectiveness	effectiveness	NOUN
crl-14483	267	16	of	of	ADP
crl-14483	267	17	the	the	DET
crl-14483	267	18	information	information	NOUN
crl-14483	267	19	desk	desk	NOUN
crl-14483	267	20	.	.	PUNCT
crl-14483	268	1	other	other	ADJ
crl-14483	268	2	variables	variable	NOUN
crl-14483	268	3	that	that	PRON
crl-14483	268	4	were	be	AUX
crl-14483	268	5	not	not	PART
crl-14483	268	6	significant	significant	ADJ
crl-14483	268	7	were	be	AUX
crl-14483	268	8	the	the	DET
crl-14483	268	9	type	type	NOUN
crl-14483	268	10	of	of	ADP
crl-14483	268	11	question	question	NOUN
crl-14483	268	12	,	,	PUNCT
crl-14483	268	13	the	the	DET
crl-14483	268	14	level	level	NOUN
crl-14483	268	15	of	of	ADP
crl-14483	268	16	the	the	DET
crl-14483	268	17	information	information	NOUN
crl-14483	268	18	desk	desk	NOUN
crl-14483	268	19	staff	staff	NOUN
crl-14483	268	20	member	member	NOUN
crl-14483	268	21	(	(	PUNCT
crl-14483	268	22	graduate	graduate	NOUN
crl-14483	268	23	assistant	assistant	NOUN
crl-14483	268	24	,	,	PUNCT
crl-14483	268	25	student	student	NOUN
crl-14483	268	26	assistant	assistant	NOUN
crl-14483	268	27	,	,	PUNCT
crl-14483	268	28	or	or	CCONJ
crl-14483	268	29	library	library	NOUN
crl-14483	268	30	technical	technical	ADJ
crl-14483	268	31	~	~	PUNCT
crl-14483	268	32	assistant	assistant	NOUN
crl-14483	268	33	)	)	PUNCT
crl-14483	268	34	,	,	PUNCT
crl-14483	268	35	the	the	DET
crl-14483	268	36	amount	amount	NOUN
crl-14483	268	37	of	of	ADP
crl-14483	268	38	time	time	NOUN
crl-14483	268	39	spent	spend	VERB
crl-14483	268	40	with	with	ADP
crl-14483	268	41	the	the	DET
crl-14483	268	42	question	question	NOUN
crl-14483	268	43	,	,	PUNCT
crl-14483	268	44	or	or	CCONJ
crl-14483	268	45	the	the	DET
crl-14483	268	46	type	type	NOUN
crl-14483	268	47	of	of	ADP
crl-14483	268	48	patron	patron	NOUN
crl-14483	268	49	.	.	PUNCT
crl-14483	269	1	other	other	ADJ
crl-14483	269	2	studies	study	NOUN
crl-14483	269	3	have	have	AUX
crl-14483	269	4	suggested	suggest	VERB
crl-14483	269	5	that	that	SCONJ
crl-14483	269	6	the	the	DET
crl-14483	269	7	appearance	appearance	NOUN
crl-14483	269	8	and	and	CCONJ
crl-14483	269	9	perceived	perceive	VERB
crl-14483	269	10	importance	importance	NOUN
crl-14483	269	11	of	of	ADP
crl-14483	269	12	the	the	DET
crl-14483	269	13	patron	patron	NOUN
crl-14483	269	14	may	may	AUX
crl-14483	269	15	have	have	VERB
crl-14483	269	16	a	a	DET
crl-14483	269	17	significant	significant	ADJ
crl-14483	269	18	effect	effect	NOUN
crl-14483	269	19	on	on	ADP
crl-14483	269	20	the	the	DET
crl-14483	269	21	quality	quality	NOUN
crl-14483	269	22	of	of	ADP
crl-14483	269	23	reference	reference	NOUN
crl-14483	269	24	service	service	NOUN
crl-14483	269	25	provided	provide	VERB
crl-14483	269	26	.	.	PUNCT
crl-14483	270	1	1	1	NUM
crl-14483	270	2	this	this	DET
crl-14483	270	3	finding	finding	NOUN
crl-14483	270	4	is	be	AUX
crl-14483	270	5	not	not	PART
crl-14483	270	6	supported	support	VERB
crl-14483	270	7	in	in	ADP
crl-14483	270	8	the	the	DET
crl-14483	270	9	present	present	ADJ
crl-14483	270	10	study	study	NOUN
crl-14483	270	11	(	(	PUNCT
crl-14483	270	12	see	see	VERB
crl-14483	270	13	table	table	NOUN
crl-14483	270	14	1	1	NUM
crl-14483	270	15	)	)	PUNCT
crl-14483	270	16	.	.	PUNCT
crl-14483	271	1	in	in	ADP
crl-14483	271	2	the	the	DET
crl-14483	271	3	pearson	pearson	PROPN
crl-14483	271	4	correlation	correlation	NOUN
crl-14483	271	5	coefficients	coefficient	NOUN
crl-14483	271	6	presented	present	VERB
crl-14483	271	7	in	in	ADP
crl-14483	271	8	table	table	NOUN
crl-14483	271	9	2	2	NUM
crl-14483	271	10	,	,	PUNCT
crl-14483	271	11	0.00	0.00	NUM
crl-14483	271	12	represents	represent	VERB
crl-14483	271	13	·	·	PUNCT
crl-14483	271	14	a	a	DET
crl-14483	271	15	lack	lack	NOUN
crl-14483	271	16	of	of	ADP
crl-14483	271	17	relationship	relationship	NOUN
crl-14483	271	18	between	between	ADP
crl-14483	271	19	the	the	DET
crl-14483	271	20	two	two	NUM
crl-14483	271	21	variables	variable	NOUN
crl-14483	271	22	.	.	PUNCT
crl-14483	272	1	the	the	DET
crl-14483	272	2	strongest	strong	ADJ
crl-14483	272	3	relationships	relationship	NOUN
crl-14483	272	4	would	would	AUX
crl-14483	272	5	be	be	AUX
crl-14483	272	6	represented	represent	VERB
crl-14483	272	7	by	by	ADP
crl-14483	272	8	a	a	DET
crl-14483	272	9	positive	positive	ADJ
crl-14483	272	10	or	or	CCONJ
crl-14483	272	11	negative	negative	ADJ
crl-14483	272	12	1.00	1.00	NUM
crl-14483	272	13	.	.	PUNCT
crl-14483	273	1	the	the	DET
crl-14483	273	2	answer	answer	NOUN
crl-14483	273	3	provided	provide	VERB
crl-14483	273	4	was	be	AUX
crl-14483	273	5	more	more	ADV
crl-14483	273	6	likely	likely	ADJ
crl-14483	273	7	to	to	PART
crl-14483	273	8	be	be	AUX
crl-14483	273	9	correct	correct	ADJ
crl-14483	273	10	if	if	SCONJ
crl-14483	273	11	a	a	DET
crl-14483	273	12	reference	reference	NOUN
crl-14483	273	13	librarian	librarian	NOUN
crl-14483	273	14	was	be	AUX
crl-14483	273	15	staffing	staff	VERB
crl-14483	273	16	the	the	DET
crl-14483	273	17	reference	reference	NOUN
crl-14483	273	18	desk	desk	NOUN
crl-14483	273	19	,	,	PUNCT
crl-14483	273	20	if	if	SCONJ
crl-14483	273	21	the	the	DET
crl-14483	273	22	information	information	NOUN
crl-14483	273	23	desk	desk	NOUN
crl-14483	273	24	was	be	AUX
crl-14483	273	25	double	double	ADJ
crl-14483	273	26	staffed	staff	VERB
crl-14483	273	27	,	,	PUNCT
crl-14483	273	28	or	or	CCONJ
crl-14483	273	29	if	if	SCONJ
crl-14483	273	30	the	the	DET
crl-14483	273	31	staff	staff	NOUN
crl-14483	273	32	member	member	NOUN
crl-14483	273	33	asked	ask	VERB
crl-14483	273	34	a	a	DET
crl-14483	273	35	question	question	NOUN
crl-14483	273	36	of	of	ADP
crl-14483	273	37	the	the	DET
crl-14483	273	38	surrogate	surrogate	ADJ
crl-14483	273	39	patron	patron	NOUN
crl-14483	273	40	to	to	PART
crl-14483	273	41	clarify	clarify	VERB
crl-14483	273	42	his	his	PRON
crl-14483	273	43	or	or	CCONJ
crl-14483	273	44	her	her	PRON
crl-14483	273	45	request	request	NOUN
crl-14483	273	46	.	.	PUNCT
crl-14483	274	1	correct	correct	ADJ
crl-14483	274	2	answers	answer	NOUN
crl-14483	274	3	were	be	AUX
crl-14483	274	4	also	also	ADV
crl-14483	274	5	more	more	ADV
crl-14483	274	6	likely	likely	ADJ
crl-14483	274	7	to	to	PART
crl-14483	274	8	be	be	AUX
crl-14483	274	9	given	give	VERB
crl-14483	274	10	for	for	ADP
crl-14483	274	11	certain	certain	ADJ
crl-14483	274	12	types	type	NOUN
crl-14483	274	13	of	of	ADP
crl-14483	274	14	questions	question	NOUN
crl-14483	274	15	.	.	PUNCT
crl-14483	275	1	directional	directional	ADJ
crl-14483	275	2	,	,	PUNCT
crl-14483	275	3	procetable	procetable	ADJ
crl-14483	275	4	1	1	NUM
crl-14483	275	5	chi	chi	ADJ
crl-14483	275	6	-	-	PUNCT
crl-14483	275	7	square	square	ADJ
crl-14483	275	8	correlation	correlation	NOUN
crl-14483	275	9	table	table	NOUN
crl-14483	275	10	variables	variable	VERB
crl-14483	275	11	correctness	correctness	NOUN
crl-14483	275	12	of	of	ADP
crl-14483	275	13	answers	answer	NOUN
crl-14483	275	14	correlated	correlate	VERB
crl-14483	275	15	with	with	ADP
crl-14483	275	16	variables	variable	NOUN
crl-14483	275	17	:	:	PUNCT
crl-14483	275	18	by	by	ADP
crl-14483	275	19	presence	presence	NOUN
crl-14483	275	20	of	of	ADP
crl-14483	275	21	reference	reference	NOUN
crl-14483	275	22	librarian	librarian	NOUN
crl-14483	275	23	by	by	ADP
crl-14483	275	24	number	number	NOUN
crl-14483	275	25	of	of	ADP
crl-14483	275	26	staff	staff	NOUN
crl-14483	275	27	at	at	ADP
crl-14483	275	28	desk	desk	NOUN
crl-14483	275	29	by	by	ADP
crl-14483	275	30	staffing	staffing	NOUN
crl-14483	275	31	levels	level	NOUN
crl-14483	275	32	(	(	PUNCT
crl-14483	275	33	combinations	combination	NOUN
crl-14483	275	34	)	)	PUNCT
crl-14483	275	35	perceptions	perception	NOUN
crl-14483	275	36	:	:	PUNCT
crl-14483	275	37	friendliness	friendliness	ADJ
crl-14483	275	38	by	by	ADP
crl-14483	275	39	staffing	staffing	NOUN
crl-14483	275	40	levels	level	NOUN
crl-14483	275	41	politeness	politeness	ADJ
crl-14483	275	42	by	by	ADP
crl-14483	275	43	staffing	staffing	NOUN
crl-14483	275	44	levels	level	NOUN
crl-14483	275	45	friendliness	friendliness	VERB
crl-14483	275	46	by	by	ADP
crl-14483	275	47	presence	presence	NOUN
crl-14483	275	48	of	of	ADP
crl-14483	275	49	a	a	DET
crl-14483	275	50	reference	reference	NOUN
crl-14483	275	51	librarian	librarian	PROPN
crl-14483	275	52	politeness	politeness	NOUN
crl-14483	275	53	by	by	ADP
crl-14483	275	54	presence	presence	NOUN
crl-14483	275	55	of	of	ADP
crl-14483	275	56	a	a	DET
crl-14483	275	57	reference	reference	NOUN
crl-14483	275	58	liorarian	liorarian	NOUN
crl-14483	275	59	answerable	answerable	ADJ
crl-14483	275	60	:	:	PUNCT
crl-14483	275	61	by	by	ADP
crl-14483	275	62	type	type	NOUN
crl-14483	275	63	of	of	ADP
crl-14483	275	64	question	question	NOUN
crl-14483	275	65	•	•	ADP
crl-14483	275	66	after	after	ADP
crl-14483	275	67	yates	yates	PROPN
crl-14483	275	68	correction	correction	PROPN
crl-14483	275	69	tlow	tlow	ADJ
crl-14483	275	70	numbers	number	NOUN
crl-14483	275	71	in	in	ADP
crl-14483	275	72	several	several	ADJ
crl-14483	275	73	cells	cell	NOUN
crl-14483	275	74	.	.	PUNCT
crl-14483	276	1	the	the	DET
crl-14483	276	2	test	test	NOUN
crl-14483	276	3	may	may	AUX
crl-14483	276	4	not	not	PART
crl-14483	276	5	be	be	AUX
crl-14483	276	6	as	as	ADV
crl-14483	276	7	powerful	powerful	ADJ
crl-14483	276	8	here	here	ADV
crl-14483	276	9	.	.	PUNCT
crl-14483	277	1	value	value	NOUN
crl-14483	277	2	of	of	ADP
crl-14483	277	3	chi	chi	ADJ
crl-14483	277	4	-	-	PUNCT
crl-14483	277	5	square	square	ADJ
crl-14483	277	6	level	level	NOUN
crl-14483	277	7	of	of	ADP
crl-14483	277	8	significance	significance	NOUN
crl-14483	277	9	4.22786	4.22786	NUM
crl-14483	277	10	.0398	.0398	PROPN
crl-14483	277	11	*	*	PROPN
crl-14483	277	12	3.86334	3.86334	NUM
crl-14483	277	13	.0494	.0494	NOUN
crl-14483	277	14	*	*	SYM
crl-14483	277	15	7.10207	7.10207	NUM
crl-14483	277	16	.0287	.0287	NOUN
crl-14483	277	17	7.34400	7.34400	NUM
crl-14483	277	18	.0254	.0254	NOUN
crl-14483	277	19	t	t	PROPN
crl-14483	277	20	7.28642	7.28642	NUM
crl-14483	277	21	.0262	.0262	PROPN
crl-14483	277	22	t	t	PROPN
crl-14483	277	23	4.28542	4.28542	NUM
crl-14483	277	24	.0384	.0384	PROPN
crl-14483	277	25	*	*	PROPN
crl-14483	278	1	4.24629	4.24629	NUM
crl-14483	278	2	.0393	.0393	PROPN
crl-14483	278	3	*	*	SYM
crl-14483	278	4	34.66797	34.66797	NUM
crl-14483	278	5	.0000	.0000	NUM
crl-14483	278	6	the	the	DET
crl-14483	278	7	effectiveness	effectiveness	NOUN
crl-14483	278	8	of	of	ADP
crl-14483	278	9	an	an	DET
crl-14483	278	10	information	information	NOUN
crl-14483	278	11	desk	desk	NOUN
crl-14483	278	12	467	467	NUM
crl-14483	278	13	dural	dural	ADJ
crl-14483	278	14	,	,	PUNCT
crl-14483	278	15	ready	ready	ADJ
crl-14483	278	16	reference	reference	NOUN
crl-14483	278	17	,	,	PUNCT
crl-14483	278	18	subject	subject	ADJ
crl-14483	278	19	,	,	PUNCT
crl-14483	278	20	and	and	CCONJ
crl-14483	278	21	bibliographic	bibliographic	ADJ
crl-14483	278	22	inquiries	inquiry	NOUN
crl-14483	278	23	were	be	AUX
crl-14483	278	24	handled	handle	VERB
crl-14483	278	25	with	with	ADP
crl-14483	278	26	decreasing	decrease	VERB
crl-14483	278	27	effectiveness	effectiveness	NOUN
crl-14483	278	28	.	.	PUNCT
crl-14483	279	1	no	no	DET
crl-14483	279	2	significant	significant	ADJ
crl-14483	279	3	relationships	relationship	NOUN
crl-14483	279	4	were	be	AUX
crl-14483	279	5	found	find	VERB
crl-14483	279	6	for	for	ADP
crl-14483	279	7	factors	factor	NOUN
crl-14483	279	8	involving	involve	VERB
crl-14483	279	9	the	the	DET
crl-14483	279	10	quality	quality	NOUN
crl-14483	279	11	of	of	ADP
crl-14483	279	12	referrals	referral	NOUN
crl-14483	279	13	in	in	ADP
crl-14483	279	14	the	the	DET
crl-14483	279	15	chi	chi	ADJ
crl-14483	279	16	-	-	PUNCT
crl-14483	279	17	square	square	ADJ
crl-14483	279	18	test	test	NOUN
crl-14483	279	19	,	,	PUNCT
crl-14483	279	20	but	but	CCONJ
crl-14483	279	21	some	some	DET
crl-14483	279	22	linear	linear	ADJ
crl-14483	279	23	relationships	relationship	NOUN
crl-14483	279	24	were	be	AUX
crl-14483	279	25	significant	significant	ADJ
crl-14483	279	26	.	.	PUNCT
crl-14483	280	1	in	in	ADP
crl-14483	280	2	table	table	NOUN
crl-14483	280	3	2	2	NUM
crl-14483	280	4	,	,	PUNCT
crl-14483	280	5	the	the	DET
crl-14483	280	6	quality	quality	NOUN
crl-14483	280	7	of	of	ADP
crl-14483	280	8	refferals	refferal	NOUN
crl-14483	280	9	were	be	AUX
crl-14483	280	10	significant	significant	ADJ
crl-14483	280	11	for	for	ADP
crl-14483	280	12	the	the	DET
crl-14483	280	13	number	number	NOUN
crl-14483	280	14	of	of	ADP
crl-14483	280	15	staff	staff	NOUN
crl-14483	280	16	at	at	ADP
crl-14483	280	17	the	the	DET
crl-14483	280	18	desk	desk	NOUN
crl-14483	280	19	,	,	PUNCT
crl-14483	280	20	the	the	DET
crl-14483	280	21	presence	presence	NOUN
crl-14483	280	22	of	of	ADP
crl-14483	280	23	a	a	DET
crl-14483	280	24	reference	reference	NOUN
crl-14483	280	25	librarian	librarian	NOUN
crl-14483	280	26	,	,	PUNCT
crl-14483	280	27	clarification	clarification	NOUN
crl-14483	280	28	of	of	ADP
crl-14483	280	29	the	the	DET
crl-14483	280	30	question	question	NOUN
crl-14483	280	31	,	,	PUNCT
crl-14483	280	32	and	and	CCONJ
crl-14483	280	33	level	level	NOUN
crl-14483	280	34	of	of	ADP
crl-14483	280	35	staff	staff	NOUN
crl-14483	280	36	member	member	NOUN
crl-14483	280	37	(	(	PUNCT
crl-14483	280	38	graduate	graduate	NOUN
crl-14483	280	39	assistant	assistant	NOUN
crl-14483	280	40	,	,	PUNCT
crl-14483	280	41	student	student	NOUN
crl-14483	280	42	assistant	assistant	NOUN
crl-14483	280	43	,	,	PUNCT
crl-14483	280	44	and	and	CCONJ
crl-14483	280	45	library	library	PROPN
crl-14483	280	46	technical	technical	ADJ
crl-14483	280	47	assistant	assistant	NOUN
crl-14483	280	48	)	)	PUNCT
crl-14483	280	49	at	at	ADP
crl-14483	280	50	the	the	DET
crl-14483	280	51	desk	desk	NOUN
crl-14483	280	52	.	.	PUNCT
crl-14483	281	1	while	while	SCONJ
crl-14483	281	2	perceptions	perception	NOUN
crl-14483	281	3	of	of	ADP
crl-14483	281	4	friendliness	friendliness	ADJ
crl-14483	281	5	,	,	PUNCT
crl-14483	281	6	quickness	quickness	NOUN
crl-14483	281	7	,	,	PUNCT
crl-14483	281	8	politeness	politeness	ADJ
crl-14483	281	9	,	,	PUNCT
crl-14483	281	10	helpfulness	helpfulness	ADJ
crl-14483	281	11	,	,	PUNCT
crl-14483	281	12	interest	interest	NOUN
crl-14483	281	13	,	,	PUNCT
crl-14483	281	14	enthusiasm	enthusiasm	NOUN
crl-14483	281	15	,	,	PUNCT
crl-14483	281	16	and	and	CCONJ
crl-14483	281	17	competence	competence	NOUN
crl-14483	281	18	by	by	ADP
crl-14483	281	19	surrogate	surrogate	ADJ
crl-14483	281	20	patrons	patron	NOUN
crl-14483	281	21	tended	tend	VERB
crl-14483	281	22	to	to	PART
crl-14483	281	23	be	be	AUX
crl-14483	281	24	positive	positive	ADJ
crl-14483	281	25	,	,	PUNCT
crl-14483	281	26	there	there	PRON
crl-14483	281	27	were	be	VERB
crl-14483	281	28	some	some	DET
crl-14483	281	29	significant	significant	ADJ
crl-14483	281	30	differences	difference	NOUN
crl-14483	281	31	.	.	PUNCT
crl-14483	282	1	the	the	DET
crl-14483	282	2	patrons	patron	NOUN
crl-14483	282	3	'	'	PART
crl-14483	282	4	perceptions	perception	NOUN
crl-14483	282	5	of	of	ADP
crl-14483	282	6	friendliness	friendliness	ADJ
crl-14483	282	7	varied	varied	ADJ
crl-14483	282	8	by	by	ADP
crl-14483	282	9	total	total	ADJ
crl-14483	282	10	staffing	staffing	NOUN
crl-14483	282	11	levels	level	NOUN
crl-14483	282	12	and	and	CCONJ
crl-14483	282	13	by	by	ADP
crl-14483	282	14	the	the	DET
crl-14483	282	15	presence	presence	NOUN
crl-14483	282	16	of	of	ADP
crl-14483	282	17	a	a	DET
crl-14483	282	18	reference	reference	NOUN
crl-14483	282	19	librarian	librarian	NOUN
crl-14483	282	20	at	at	ADP
crl-14483	282	21	.0254	.0254	PROPN
crl-14483	282	22	and	and	CCONJ
crl-14483	282	23	.0384	.0384	NUM
crl-14483	282	24	levels	level	NOUN
crl-14483	282	25	of	of	ADP
crl-14483	282	26	significance	significance	NOUN
crl-14483	282	27	,	,	PUNCT
crl-14483	282	28	respectively	respectively	ADV
crl-14483	282	29	,	,	PUNCT
crl-14483	282	30	in	in	ADP
crl-14483	282	31	the	the	DET
crl-14483	282	32	chisquare	chisquare	NOUN
crl-14483	282	33	test	test	NOUN
crl-14483	282	34	in	in	ADP
crl-14483	282	35	table	table	NOUN
crl-14483	282	36	1	1	NUM
crl-14483	282	37	.	.	PUNCT
crl-14483	283	1	the	the	DET
crl-14483	283	2	pearson	pearson	PROPN
crl-14483	283	3	correlation	correlation	NOUN
crl-14483	283	4	coefficient	coefficient	NOUN
crl-14483	283	5	in	in	ADP
crl-14483	283	6	table	table	NOUN
crl-14483	283	7	2	2	NUM
crl-14483	283	8	for	for	ADP
crl-14483	283	9	friendliness	friendliness	ADJ
crl-14483	283	10	(	(	PUNCT
crl-14483	283	11	.21909	.21909	NOUN
crl-14483	283	12	)	)	PUNCT
crl-14483	283	13	by	by	ADP
crl-14483	283	14	the	the	DET
crl-14483	283	15	presence	presence	NOUN
crl-14483	283	16	of	of	ADP
crl-14483	283	17	a	a	DET
crl-14483	283	18	reference	reference	NOUN
crl-14483	283	19	librarian	librarian	NOUN
crl-14483	283	20	was	be	AUX
crl-14483	283	21	also	also	ADV
crl-14483	283	22	significant	significant	ADJ
crl-14483	283	23	at	at	ADP
crl-14483	283	24	.0033	.0033	PROPN
crl-14483	283	25	.	.	PUNCT
crl-14483	284	1	politeness	politeness	NOUN
crl-14483	284	2	by	by	ADP
crl-14483	284	3	staffing	staffing	NOUN
crl-14483	284	4	levels	level	NOUN
crl-14483	284	5	and	and	CCONJ
crl-14483	284	6	by	by	ADP
crl-14483	284	7	presence	presence	NOUN
crl-14483	284	8	of	of	ADP
crl-14483	284	9	a	a	DET
crl-14483	284	10	reference	reference	NOUN
crl-14483	284	11	librarian	librarian	NOUN
crl-14483	284	12	were	be	AUX
crl-14483	284	13	significant	significant	ADJ
crl-14483	284	14	by	by	ADP
crl-14483	284	15	.1262	.1262	PROPN
crl-14483	284	16	and	and	CCONJ
crl-14483	284	17	.0393	.0393	PROPN
crl-14483	284	18	,	,	PUNCT
crl-14483	284	19	respectively	respectively	ADV
crl-14483	284	20	,	,	PUNCT
crl-14483	284	21	in	in	ADP
crl-14483	284	22	the	the	DET
crl-14483	284	23	chi	chi	ADJ
crl-14483	284	24	-	-	PUNCT
crl-14483	284	25	square	square	ADJ
crl-14483	284	26	test	test	NOUN
crl-14483	284	27	.	.	PUNCT
crl-14483	285	1	politeness	politeness	ADJ
crl-14483	285	2	by	by	ADP
crl-14483	285	3	presence	presence	NOUN
crl-14483	285	4	of	of	ADP
crl-14483	285	5	a	a	DET
crl-14483	285	6	reference	reference	NOUN
crl-14483	285	7	librarian	librarian	NOUN
crl-14483	285	8	was	be	AUX
crl-14483	285	9	also	also	ADV
crl-14483	285	10	significant	significant	ADJ
crl-14483	285	11	in	in	ADP
crl-14483	285	12	the	the	DET
crl-14483	285	13	pearson	pearson	PROPN
crl-14483	285	14	r	r	PROPN
crl-14483	285	15	test	test	NOUN
crl-14483	285	16	(	(	PUNCT
crl-14483	285	17	.21407	.21407	NOUN
crl-14483	285	18	at	at	ADP
crl-14483	285	19	.0034	.0034	NOUN
crl-14483	285	20	significance	significance	NOUN
crl-14483	285	21	)	)	PUNCT
crl-14483	285	22	.	.	PUNCT
crl-14483	286	1	the	the	DET
crl-14483	286	2	pearson	pearson	PROPN
crl-14483	286	3	r	r	PROPN
crl-14483	286	4	test	test	NOUN
crl-14483	286	5	also	also	ADV
crl-14483	286	6	showed	show	VERB
crl-14483	286	7	a	a	DET
crl-14483	286	8	significant	significant	ADJ
crl-14483	286	9	difference	difference	NOUN
crl-14483	286	10	in	in	ADP
crl-14483	286	11	the	the	DET
crl-14483	286	12	perceptions	perception	NOUN
crl-14483	286	13	of	of	ADP
crl-14483	286	14	staff	staff	NOUN
crl-14483	286	15	interest	interest	NOUN
crl-14483	286	16	by	by	ADP
crl-14483	286	17	total	total	ADJ
crl-14483	286	18	staffing	staffing	NOUN
crl-14483	286	19	level	level	NOUN
crl-14483	286	20	of	of	ADP
crl-14483	286	21	.14499	.14499	NOUN
crl-14483	286	22	at	at	ADP
crl-14483	286	23	.	.	PUNCT
crl-14483	286	24	0443	0443	NUM
crl-14483	286	25	significance	significance	NOUN
crl-14483	286	26	(	(	PUNCT
crl-14483	286	27	see	see	VERB
crl-14483	286	28	table	table	NOUN
crl-14483	286	29	2	2	NUM
crl-14483	286	30	)	)	PUNCT
crl-14483	286	31	.	.	PUNCT
crl-14483	287	1	none	none	NOUN
crl-14483	287	2	of	of	ADP
crl-14483	287	3	the	the	DET
crl-14483	287	4	variations	variation	NOUN
crl-14483	287	5	in	in	ADP
crl-14483	287	6	surrogate	surrogate	ADJ
crl-14483	287	7	patrons	patron	NOUN
crl-14483	287	8	'	'	PART
crl-14483	287	9	perceptions	perception	NOUN
crl-14483	287	10	were	be	AUX
crl-14483	287	11	significant	significant	ADJ
crl-14483	287	12	for	for	ADP
crl-14483	287	13	types	type	NOUN
crl-14483	287	14	of	of	ADP
crl-14483	287	15	questions	question	NOUN
crl-14483	287	16	or	or	CCONJ
crl-14483	287	17	for	for	ADP
crl-14483	287	18	the	the	DET
crl-14483	287	19	presence	presence	NOUN
crl-14483	287	20	of	of	ADP
crl-14483	287	21	a	a	DET
crl-14483	287	22	second	second	ADJ
crl-14483	287	23	staff	staff	NOUN
crl-14483	287	24	member	member	NOUN
crl-14483	287	25	at	at	ADP
crl-14483	287	26	the	the	DET
crl-14483	287	27	desk	desk	NOUN
crl-14483	287	28	.	.	PUNCT
crl-14483	288	1	none	none	NOUN
crl-14483	288	2	of	of	ADP
crl-14483	288	3	the	the	DET
crl-14483	288	4	relationships	relationship	NOUN
crl-14483	288	5	are	be	AUX
crl-14483	288	6	particularly	particularly	ADV
crl-14483	288	7	strong	strong	ADJ
crl-14483	288	8	,	,	PUNCT
crl-14483	288	9	but	but	CCONJ
crl-14483	288	10	the	the	DET
crl-14483	288	11	evidence	evidence	NOUN
crl-14483	288	12	does	do	AUX
crl-14483	288	13	suggest	suggest	VERB
crl-14483	288	14	that	that	SCONJ
crl-14483	288	15	graduate	graduate	NOUN
crl-14483	288	16	assistants	assistant	NOUN
crl-14483	288	17	and	and	CCONJ
crl-14483	288	18	nonprofessionals	nonprofessional	NOUN
crl-14483	288	19	in	in	ADP
crl-14483	288	20	this	this	DET
crl-14483	288	21	setting	setting	NOUN
crl-14483	288	22	are	be	AUX
crl-14483	288	23	more	more	ADV
crl-14483	288	24	effective	effective	ADJ
crl-14483	288	25	when	when	SCONJ
crl-14483	288	26	working	work	VERB
crl-14483	288	27	with	with	ADP
crl-14483	288	28	another	another	DET
crl-14483	288	29	person	person	NOUN
crl-14483	288	30	and	and	CCONJ
crl-14483	288	31	when	when	SCONJ
crl-14483	288	32	a	a	DET
crl-14483	288	33	reference	reference	NOUN
crl-14483	288	34	librarian	librarian	NOUN
crl-14483	288	35	is	be	AUX
crl-14483	288	36	present	present	ADJ
crl-14483	288	37	.	.	PUNCT
crl-14483	289	1	both	both	DET
crl-14483	289	2	referrals	referral	NOUN
crl-14483	289	3	and	and	CCONJ
crl-14483	289	4	the	the	DET
crl-14483	289	5	answering	answering	NOUN
crl-14483	289	6	of	of	ADP
crl-14483	289	7	questions	question	NOUN
crl-14483	289	8	are	be	AUX
crl-14483	289	9	more	more	ADV
crl-14483	289	10	likely	likely	ADJ
crl-14483	289	11	to	to	PART
crl-14483	289	12	be	be	AUX
crl-14483	289	13	correct	correct	ADJ
crl-14483	289	14	when	when	SCONJ
crl-14483	289	15	the	the	DET
crl-14483	289	16	question	question	NOUN
crl-14483	289	17	is	be	AUX
crl-14483	289	18	clarified	clarify	VERB
crl-14483	289	19	.	.	PUNCT
crl-14483	290	1	while	while	SCONJ
crl-14483	290	2	the	the	DET
crl-14483	290	3	time	time	NOUN
crl-14483	290	4	spent	spend	VERB
crl-14483	290	5	in	in	ADP
crl-14483	290	6	answering	answer	VERB
crl-14483	290	7	individual	individual	ADJ
crl-14483	290	8	questions	question	NOUN
crl-14483	290	9	increased	increase	VERB
crl-14483	290	10	when	when	SCONJ
crl-14483	290	11	reference	reference	NOUN
crl-14483	290	12	librarians	librarian	NOUN
crl-14483	290	13	were	be	AUX
crl-14483	290	14	not	not	PART
crl-14483	290	15	present	present	ADJ
crl-14483	290	16	,	,	PUNCT
crl-14483	290	17	this	this	DET
crl-14483	290	18	additional	additional	ADJ
crl-14483	290	19	time	time	NOUN
crl-14483	290	20	did	do	AUX
crl-14483	290	21	not	not	PART
crl-14483	290	22	mean	mean	VERB
crl-14483	290	23	that	that	SCONJ
crl-14483	290	24	correct	correct	ADJ
crl-14483	290	25	answers	answer	NOUN
crl-14483	290	26	were	be	AUX
crl-14483	290	27	more	more	ADV
crl-14483	290	28	forthcoming	forthcoming	ADJ
crl-14483	290	29	.	.	PUNCT
crl-14483	291	1	table2	table2	PROPN
crl-14483	291	2	pearson	pearson	PROPN
crl-14483	291	3	coefficient	coefficient	PROPN
crl-14483	291	4	correlation	correlation	NOUN
crl-14483	291	5	table	table	NOUN
crl-14483	291	6	variables	variable	VERB
crl-14483	291	7	quality	quality	NOUN
crl-14483	291	8	of	of	ADP
crl-14483	291	9	referrals	referral	NOUN
crl-14483	291	10	:	:	PUNCT
crl-14483	291	11	by	by	ADP
crl-14483	291	12	number	number	NOUN
crl-14483	291	13	of	of	ADP
crl-14483	291	14	staff	staff	NOUN
crl-14483	291	15	at	at	ADP
crl-14483	291	16	desk	desk	NOUN
crl-14483	291	17	by	by	ADP
crl-14483	291	18	clarification	clarification	NOUN
crl-14483	291	19	question	question	NOUN
crl-14483	291	20	by	by	ADP
crl-14483	291	21	presence	presence	NOUN
crl-14483	291	22	of	of	ADP
crl-14483	291	23	reference	reference	NOUN
crl-14483	291	24	librarian	librarian	NOUN
crl-14483	291	25	by	by	ADP
crl-14483	291	26	level	level	NOUN
crl-14483	291	27	of	of	ADP
crl-14483	291	28	staff	staff	NOUN
crl-14483	291	29	member	member	NOUN
crl-14483	291	30	at	at	ADP
crl-14483	291	31	desk	desk	NOUN
crl-14483	291	32	correctness	correctness	NOUN
crl-14483	291	33	of	of	ADP
crl-14483	291	34	answers	answer	NOUN
crl-14483	291	35	:	:	PUNCT
crl-14483	291	36	by	by	ADP
crl-14483	291	37	presence	presence	NOUN
crl-14483	291	38	of	of	ADP
crl-14483	291	39	reference	reference	NOUN
crl-14483	291	40	librarian	librarian	NOUN
crl-14483	291	41	by	by	ADP
crl-14483	291	42	number	number	NOUN
crl-14483	291	43	of	of	ADP
crl-14483	291	44	staff	staff	NOUN
crl-14483	291	45	by	by	ADP
crl-14483	291	46	clarification	clarification	NOUN
crl-14483	291	47	of	of	ADP
crl-14483	291	48	question	question	NOUN
crl-14483	291	49	bytimespentanswering	bytimespentanswering	NOUN
crl-14483	291	50	by	by	ADP
crl-14483	291	51	type	type	NOUN
crl-14483	291	52	ol	ol	ADJ
crl-14483	291	53	question	question	NOUN
crl-14483	291	54	time	time	NOUN
crl-14483	291	55	spent	spend	VERB
crl-14483	291	56	answering	answer	VERB
crl-14483	291	57	questions	question	NOUN
crl-14483	291	58	:	:	PUNCT
crl-14483	291	59	by	by	ADP
crl-14483	291	60	presence	presence	NOUN
crl-14483	291	61	of	of	ADP
crl-14483	291	62	reference	reference	NOUN
crl-14483	291	63	librarian	librarian	ADJ
crl-14483	291	64	perceptions	perception	NOUN
crl-14483	291	65	of	of	ADP
crl-14483	291	66	surrogate	surrogate	ADJ
crl-14483	291	67	patrons	patron	NOUN
crl-14483	291	68	:	:	PUNCT
crl-14483	291	69	uninterested	uninterested	ADJ
crl-14483	291	70	by	by	ADP
crl-14483	291	71	staffing	staff	VERB
crl-14483	291	72	levels	level	NOUN
crl-14483	291	73	friendliness	friendliness	VERB
crl-14483	291	74	by	by	ADP
crl-14483	291	75	presence	presence	NOUN
crl-14483	291	76	of	of	ADP
crl-14483	291	77	reference	reference	NOUN
crl-14483	291	78	librarian	librarian	PROPN
crl-14483	291	79	politeness	politeness	NOUN
crl-14483	291	80	by	by	ADP
crl-14483	291	81	presence	presence	NOUN
crl-14483	291	82	of	of	ADP
crl-14483	291	83	reference	reference	NOUN
crl-14483	291	84	librarian	librarian	ADJ
crl-14483	291	85	answerable	answerable	ADJ
crl-14483	291	86	at	at	ADP
crl-14483	291	87	the	the	DET
crl-14483	291	88	information	information	NOUN
crl-14483	291	89	desk	desk	NOUN
crl-14483	291	90	:	:	PUNCT
crl-14483	291	91	by	by	ADP
crl-14483	291	92	type	type	NOUN
crl-14483	291	93	of	of	ADP
crl-14483	291	94	question	question	NOUN
crl-14483	291	95	pearson	pearson	NOUN
crl-14483	291	96	r	r	NOUN
crl-14483	291	97	value	value	NOUN
crl-14483	291	98	between	between	ADP
crl-14483	291	99	-1.0	-1.0	PROPN
crl-14483	291	100	and	and	CCONJ
crl-14483	291	101	+	+	NUM
crl-14483	291	102	1.0	1.0	NUM
crl-14483	291	103	-.12893	-.12893	PUNCT
crl-14483	291	104	-.13030	-.13030	PUNCT
crl-14483	291	105	.12290	.12290	PROPN
crl-14483	291	106	.20341	.20341	PROPN
crl-14483	292	1	.17529	.17529	PROPN
crl-14483	292	2	-.16750	-.16750	PROPN
crl-14483	292	3	.12578	.12578	PROPN
crl-14483	292	4	.17654	.17654	PROPN
crl-14483	293	1	*	*	PUNCT
crl-14483	293	2	-.18832	-.18832	PUNCT
crl-14483	293	3	.19749	.19749	NOUN
crl-14483	293	4	*	*	X
crl-14483	293	5	-.14499	-.14499	PUNCT
crl-14483	293	6	.21909	.21909	NOUN
crl-14483	293	7	.21407	.21407	PUNCT
crl-14483	294	1	-.20227	-.20227	INTJ
crl-14483	294	2	level	level	NOUN
crl-14483	294	3	of	of	ADP
crl-14483	294	4	significance	significance	NOUN
crl-14483	294	5	.0380	.0380	NOUN
crl-14483	295	1	.0482	.0482	PROPN
crl-14483	295	2	.0585	.0585	PROPN
crl-14483	295	3	+	+	NUM
crl-14483	295	4	.0182	.0182	NOUN
crl-14483	296	1	.0124	.0124	INTJ
crl-14483	296	2	.0160	.0160	PROPN
crl-14483	297	1	.0543	.0543	PROPN
crl-14483	297	2	+	+	PROPN
crl-14483	297	3	.0123	.0123	PROPN
crl-14483	297	4	.0079	.0079	PROPN
crl-14483	297	5	.0059	.0059	PROPN
crl-14483	297	6	.044	.044	NUM
crl-14483	297	7	m	m	VERB
crl-14483	297	8	.0033	.0033	NUM
crl-14483	297	9	.00	.00	NUM
crl-14483	297	10	.0047	.0047	PUNCT
crl-14483	298	1	*	*	PUNCT
crl-14483	298	2	although	although	SCONJ
crl-14483	298	3	and	and	CCONJ
crl-14483	298	4	+	+	NUM
crl-14483	298	5	signs	sign	NOUN
crl-14483	298	6	usually	usually	ADV
crl-14483	298	7	indicate	indicate	VERB
crl-14483	298	8	direction	direction	NOUN
crl-14483	298	9	of	of	ADP
crl-14483	298	10	relationships	relationship	NOUN
crl-14483	298	11	,	,	PUNCT
crl-14483	298	12	all	all	DET
crl-14483	298	13	relationships	relationship	NOUN
crl-14483	298	14	are	be	AUX
crl-14483	298	15	positive	positive	ADJ
crl-14483	298	16	except	except	SCONJ
crl-14483	298	17	those	those	PRON
crl-14483	298	18	marked	mark	VERB
crl-14483	298	19	with	with	ADP
crl-14483	298	20	an	an	DET
crl-14483	298	21	asterisk	asterisk	NOUN
crl-14483	298	22	(	(	PUNCT
crl-14483	298	23	*	*	PROPN
crl-14483	298	24	)	)	PUNCT
crl-14483	298	25	,	,	PUNCT
crl-14483	298	26	which	which	PRON
crl-14483	298	27	are	be	AUX
crl-14483	298	28	negative	negative	ADJ
crl-14483	298	29	.	.	PUNCT
crl-14483	299	1	t	t	PROPN
crl-14483	299	2	note	note	NOUN
crl-14483	299	3	:	:	PUNCT
crl-14483	299	4	these	these	PRON
crl-14483	299	5	are	be	AUX
crl-14483	299	6	borderline	borderline	NOUN
crl-14483	299	7	significant	significant	ADJ
crl-14483	299	8	.	.	PUNCT
crl-14483	300	1	t	t	PROPN
crl-14483	300	2	low	low	ADJ
crl-14483	300	3	frequencies	frequency	NOUN
crl-14483	300	4	in	in	ADP
crl-14483	300	5	the	the	DET
crl-14483	300	6	cells	cell	NOUN
crl-14483	300	7	may	may	AUX
crl-14483	300	8	make	make	VERB
crl-14483	300	9	this	this	DET
crl-14483	300	10	test	test	NOUN
crl-14483	300	11	jess	jess	PROPN
crl-14483	300	12	powerful	powerful	PROPN
crl-14483	300	13	.	.	PUNCT
crl-14483	301	1	reference	reference	NOUN
crl-14483	301	2	1	1	NUM
crl-14483	301	3	.	.	PUNCT
crl-14483	302	1	mcclure	mcclure	PROPN
crl-14483	302	2	and	and	CCONJ
crl-14483	302	3	hernon	hernon	PROPN
crl-14483	302	4	,	,	PUNCT
crl-14483	302	5	"	"	PUNCT
crl-14483	302	6	improving	improve	VERB
crl-14483	302	7	the	the	DET
crl-14483	302	8	quality	quality	NOUN
crl-14483	302	9	of	of	ADP
crl-14483	302	10	reference	reference	NOUN
crl-14483	302	11	service	service	NOUN
crl-14483	302	12	for	for	ADP
crl-14483	302	13	government	government	NOUN
crl-14483	302	14	publications	publication	NOUN
crl-14483	302	15	,	,	PUNCT
crl-14483	302	16	"	"	PUNCT
crl-14483	302	17	p.33	p.33	PROPN
crl-14483	302	18	.	.	PUNCT