id	sid	tid	token	lemma	pos
crl-14944	1	1	college	college	NOUN
crl-14944	1	2	and	and	CCONJ
crl-14944	1	3	research	research	NOUN
crl-14944	1	4	libraries	library	NOUN
crl-14944	1	5	a	a	DET
crl-14944	1	6	strategic	strategic	ADJ
crl-14944	1	7	analysis	analysis	NOUN
crl-14944	1	8	of	of	ADP
crl-14944	1	9	the	the	DET
crl-14944	1	10	delivery	delivery	NOUN
crl-14944	1	11	of	of	ADP
crl-14944	1	12	service	service	NOUN
crl-14944	1	13	in	in	ADP
crl-14944	1	14	two	two	NUM
crl-14944	1	15	library	library	NOUN
crl-14944	1	16	reference	reference	NOUN
crl-14944	1	17	departments	department	NOUN
crl-14944	1	18	elsa	elsa	VERB
crl-14944	1	19	sjolander	sjolander	PROPN
crl-14944	1	20	and	and	CCONJ
crl-14944	1	21	richard	richard	PROPN
crl-14944	1	22	sjolander	sjolander	PROPN
crl-14944	1	23	two	two	NUM
crl-14944	1	24	state	state	NOUN
crl-14944	1	25	university	university	NOUN
crl-14944	1	26	library	library	NOUN
crl-14944	1	27	reference	reference	NOUN
crl-14944	1	28	departments	department	NOUN
crl-14944	1	29	within	within	ADP
crl-14944	1	30	the	the	DET
crl-14944	1	31	florida	florida	PROPN
crl-14944	1	32	state	state	PROPN
crl-14944	1	33	university	university	NOUN
crl-14944	1	34	system	system	NOUN
crl-14944	1	35	are	be	AUX
crl-14944	1	36	analyzed	analyze	VERB
crl-14944	1	37	,	,	PUNCT
crl-14944	1	38	using	use	VERB
crl-14944	1	39	the	the	DET
crl-14944	1	40	framework	framework	NOUN
crl-14944	1	41	of	of	ADP
crl-14944	1	42	a	a	DET
crl-14944	1	43	five	five	NUM
crl-14944	1	44	-	-	PUNCT
crl-14944	1	45	task	task	NOUN
crl-14944	1	46	model	model	NOUN
crl-14944	1	47	for	for	ADP
crl-14944	1	48	strategic	strategic	ADJ
crl-14944	1	49	management	management	NOUN
crl-14944	1	50	in	in	ADP
crl-14944	1	51	organizations	organization	NOUN
crl-14944	1	52	.	.	PUNCT
crl-14944	2	1	the	the	DET
crl-14944	2	2	libraries	library	NOUN
crl-14944	2	3	serve	serve	VERB
crl-14944	2	4	different	different	ADJ
crl-14944	2	5	kinds	kind	NOUN
crl-14944	2	6	of	of	ADP
crl-14944	2	7	user	user	NOUN
crl-14944	2	8	populations	population	NOUN
crl-14944	2	9	.	.	PUNCT
crl-14944	3	1	one	one	PRON
crl-14944	3	2	supports	support	VERB
crl-14944	3	3	a	a	DET
crl-14944	3	4	full	full	ADJ
crl-14944	3	5	range	range	NOUN
crl-14944	3	6	of	of	ADP
crl-14944	3	7	programs	program	NOUN
crl-14944	3	8	through	through	ADP
crl-14944	3	9	the	the	DET
crl-14944	3	10	doctoral	doctoral	ADJ
crl-14944	3	11	level	level	NOUN
crl-14944	3	12	.	.	PUNCT
crl-14944	4	1	the	the	DET
crl-14944	4	2	other	other	ADJ
crl-14944	4	3	serves	serve	VERB
crl-14944	4	4	only	only	ADV
crl-14944	4	5	bachelor	bachelor	NOUN
crl-14944	4	6	's	's	PART
crl-14944	4	7	and	and	CCONJ
crl-14944	4	8	master	master	NOUN
crl-14944	4	9	's	's	PART
crl-14944	4	10	level	level	NOUN
crl-14944	4	11	programs	program	NOUN
crl-14944	4	12	.	.	PUNCT
crl-14944	5	1	they	they	PRON
crl-14944	5	2	have	have	VERB
crl-14944	5	3	similar	similar	ADJ
crl-14944	5	4	missions	mission	NOUN
crl-14944	5	5	,	,	PUNCT
crl-14944	5	6	policies	policy	NOUN
crl-14944	5	7	,	,	PUNCT
crl-14944	5	8	and	and	CCONJ
crl-14944	5	9	scopes	scope	NOUN
crl-14944	5	10	of	of	ADP
crl-14944	5	11	operation	operation	NOUN
crl-14944	5	12	.	.	PUNCT
crl-14944	6	1	each	each	DET
crl-14944	6	2	department	department	NOUN
crl-14944	6	3	has	have	VERB
crl-14944	6	4	a	a	DET
crl-14944	6	5	clear	clear	ADJ
crl-14944	6	6	concept	concept	NOUN
crl-14944	6	7	of	of	ADP
crl-14944	6	8	the	the	DET
crl-14944	6	9	implementation	implementation	NOUN
crl-14944	6	10	of	of	ADP
crl-14944	6	11	goal	goal	NOUN
crl-14944	6	12	-	-	PUNCT
crl-14944	6	13	oriented	orient	VERB
crl-14944	6	14	programs	program	NOUN
crl-14944	6	15	.	.	PUNCT
crl-14944	7	1	explicit	explicit	ADJ
crl-14944	7	2	measurement	measurement	NOUN
crl-14944	7	3	of	of	ADP
crl-14944	7	4	service	service	NOUN
crl-14944	7	5	quantity	quantity	NOUN
crl-14944	7	6	is	be	AUX
crl-14944	7	7	found	find	VERB
crl-14944	7	8	in	in	ADP
crl-14944	7	9	both	both	DET
crl-14944	7	10	cases	case	NOUN
crl-14944	7	11	.	.	PUNCT
crl-14944	8	1	service	service	NOUN
crl-14944	8	2	quality	quality	NOUN
crl-14944	8	3	is	be	AUX
crl-14944	8	4	more	more	ADV
crl-14944	8	5	difficult	difficult	ADJ
crl-14944	8	6	to	to	PART
crl-14944	8	7	measure	measure	VERB
crl-14944	8	8	.	.	PUNCT
crl-14944	9	1	no	no	DET
crl-14944	9	2	specific	specific	ADJ
crl-14944	9	3	measures	measure	NOUN
crl-14944	9	4	of	of	ADP
crl-14944	9	5	service	service	NOUN
crl-14944	9	6	quality	quality	NOUN
crl-14944	9	7	were	be	AUX
crl-14944	9	8	found	find	VERB
crl-14944	9	9	in	in	ADP
crl-14944	9	10	either	either	DET
crl-14944	9	11	department	department	NOUN
crl-14944	9	12	.	.	PUNCT
crl-14944	10	1	trategy	trategy	PROPN
crl-14944	10	2	is	be	AUX
crl-14944	10	3	the	the	DET
crl-14944	10	4	managerial	managerial	ADJ
crl-14944	10	5	game	game	NOUN
crl-14944	10	6	plan	plan	NOUN
crl-14944	10	7	for	for	ADP
crl-14944	10	8	running	run	VERB
crl-14944	10	9	an	an	DET
crl-14944	10	10	organization	organization	NOUN
crl-14944	10	11	.	.	PUNCT
crl-14944	11	1	it	it	PRON
crl-14944	11	2	is	be	AUX
crl-14944	11	3	the	the	DET
crl-14944	11	4	design	design	NOUN
crl-14944	11	5	determined	determine	VERB
crl-14944	11	6	before	before	ADP
crl-14944	11	7	commencing	commence	VERB
crl-14944	11	8	a	a	DET
crl-14944	11	9	project	project	NOUN
crl-14944	11	10	that	that	PRON
crl-14944	11	11	guides	guide	VERB
crl-14944	11	12	the	the	DET
crl-14944	11	13	development	development	NOUN
crl-14944	11	14	of	of	ADP
crl-14944	11	15	the	the	DET
crl-14944	11	16	work	work	NOUN
crl-14944	11	17	toward	toward	ADP
crl-14944	11	18	its	its	PRON
crl-14944	11	19	desired	desire	VERB
crl-14944	11	20	product	product	NOUN
crl-14944	11	21	.	.	PUNCT
crl-14944	12	1	in	in	ADP
crl-14944	12	2	this	this	DET
crl-14944	12	3	paper	paper	NOUN
crl-14944	12	4	,	,	PUNCT
crl-14944	12	5	the	the	DET
crl-14944	12	6	framework	framework	NOUN
crl-14944	12	7	of	of	ADP
crl-14944	12	8	strategic	strategic	ADJ
crl-14944	12	9	management	management	NOUN
crl-14944	12	10	is	be	AUX
crl-14944	12	11	used	use	VERB
crl-14944	12	12	to	to	PART
crl-14944	12	13	analyze	analyze	VERB
crl-14944	12	14	the	the	DET
crl-14944	12	15	reference	reference	NOUN
crl-14944	12	16	services	service	NOUN
crl-14944	12	17	in	in	ADP
crl-14944	12	18	two	two	NUM
crl-14944	12	19	university	university	NOUN
crl-14944	12	20	libraries	library	NOUN
crl-14944	12	21	.	.	PUNCT
crl-14944	13	1	without	without	ADP
crl-14944	13	2	an	an	DET
crl-14944	13	3	explicit	explicit	ADJ
crl-14944	13	4	strategy	strategy	NOUN
crl-14944	13	5	,	,	PUNCT
crl-14944	13	6	all	all	PRON
crl-14944	13	7	but	but	SCONJ
crl-14944	13	8	the	the	DET
crl-14944	13	9	smallest	small	ADJ
crl-14944	13	10	of	of	ADP
crl-14944	13	11	organizations	organization	NOUN
crl-14944	13	12	would	would	AUX
crl-14944	13	13	risk	risk	VERB
crl-14944	13	14	encountering	encounter	VERB
crl-14944	13	15	either	either	PRON
crl-14944	13	16	of	of	ADP
crl-14944	13	17	two	two	NUM
crl-14944	13	18	sources	source	NOUN
crl-14944	13	19	of	of	ADP
crl-14944	13	20	operational	operational	ADJ
crl-14944	13	21	problems	problem	NOUN
crl-14944	13	22	:	:	PUNCT
crl-14944	13	23	the	the	DET
crl-14944	13	24	ineffective	ineffective	ADJ
crl-14944	13	25	use	use	NOUN
crl-14944	13	26	of	of	ADP
crl-14944	13	27	resources	resource	NOUN
crl-14944	13	28	or	or	CCONJ
crl-14944	13	29	the	the	DET
crl-14944	13	30	inefficient	inefficient	ADJ
crl-14944	13	31	use	use	NOUN
crl-14944	13	32	of	of	ADP
crl-14944	13	33	resources.1	resources.1	NOUN
crl-14944	13	34	each	each	PRON
crl-14944	13	35	is	be	AUX
crl-14944	13	36	a	a	DET
crl-14944	13	37	serious	serious	ADJ
crl-14944	13	38	risk	risk	NOUN
crl-14944	13	39	to	to	ADP
crl-14944	13	40	the	the	DET
crl-14944	13	41	organization	organization	NOUN
crl-14944	13	42	.	.	PUNCT
crl-14944	14	1	service	service	NOUN
crl-14944	14	2	organizations	organization	NOUN
crl-14944	14	3	,	,	PUNCT
crl-14944	14	4	particularly	particularly	ADV
crl-14944	14	5	not	not	PART
crl-14944	14	6	-	-	PUNCT
crl-14944	14	7	for	for	ADP
crl-14944	14	8	-	-	PUNCT
crl-14944	14	9	profit	profit	NOUN
crl-14944	14	10	service	service	NOUN
crl-14944	14	11	organizations	organization	NOUN
crl-14944	14	12	,	,	PUNCT
crl-14944	14	13	have	have	AUX
crl-14944	14	14	been	be	AUX
crl-14944	14	15	slow	slow	ADJ
crl-14944	14	16	to	to	PART
crl-14944	14	17	identify	identify	VERB
crl-14944	14	18	potential	potential	ADJ
crl-14944	14	19	problems	problem	NOUN
crl-14944	14	20	and	and	CCONJ
crl-14944	14	21	to	to	PART
crl-14944	14	22	adopt	adopt	VERB
crl-14944	14	23	the	the	DET
crl-14944	14	24	methods	method	NOUN
crl-14944	14	25	of	of	ADP
crl-14944	14	26	management	management	NOUN
crl-14944	14	27	for	for	ADP
crl-14944	14	28	the	the	DET
crl-14944	14	29	strategic	strategic	ADJ
crl-14944	14	30	control	control	NOUN
crl-14944	14	31	of	of	ADP
crl-14944	14	32	their	their	PRON
crl-14944	14	33	operations.2	operations.2	ADJ
crl-14944	14	34	strategic	strategic	ADJ
crl-14944	14	35	management	management	NOUN
crl-14944	14	36	in	in	ADP
crl-14944	14	37	libraries	library	NOUN
crl-14944	14	38	should	should	AUX
crl-14944	14	39	meet	meet	VERB
crl-14944	14	40	each	each	PRON
crl-14944	14	41	of	of	ADP
crl-14944	14	42	the	the	DET
crl-14944	14	43	following	follow	VERB
crl-14944	14	44	five	five	NUM
crl-14944	14	45	criteria	criterion	NOUN
crl-14944	14	46	for	for	ADP
crl-14944	14	47	planning	planning	NOUN
crl-14944	14	48	,	,	PUNCT
crl-14944	14	49	implementing	implement	VERB
crl-14944	14	50	,	,	PUNCT
crl-14944	14	51	and	and	CCONJ
crl-14944	14	52	controlling	control	VERB
crl-14944	14	53	its	its	PRON
crl-14944	14	54	operations.3	operations.3	PROPN
crl-14944	14	55	•	•	NOUN
crl-14944	14	56	the	the	DET
crl-14944	14	57	organization	organization	NOUN
crl-14944	14	58	has	have	AUX
crl-14944	14	59	formulated	formulate	VERB
crl-14944	14	60	a	a	DET
crl-14944	14	61	philosophy	philosophy	NOUN
crl-14944	14	62	or	or	CCONJ
crl-14944	14	63	mission	mission	NOUN
crl-14944	14	64	statement	statement	NOUN
crl-14944	14	65	for	for	ADP
crl-14944	14	66	the	the	DET
crl-14944	14	67	reference	reference	NOUN
crl-14944	14	68	department	department	NOUN
crl-14944	14	69	,	,	PUNCT
crl-14944	14	70	which	which	PRON
crl-14944	14	71	describes	describe	VERB
crl-14944	14	72	its	its	PRON
crl-14944	14	73	long	long	ADJ
crl-14944	14	74	-	-	PUNCT
crl-14944	14	75	range	range	NOUN
crl-14944	14	76	goals	goal	NOUN
crl-14944	14	77	;	;	PUNCT
crl-14944	14	78	•	•	ADP
crl-14944	14	79	the	the	DET
crl-14944	14	80	mission	mission	NOUN
crl-14944	14	81	is	be	AUX
crl-14944	14	82	translated	translate	VERB
crl-14944	14	83	into	into	ADP
crl-14944	14	84	specific	specific	ADJ
crl-14944	14	85	,	,	PUNCT
crl-14944	14	86	measurable	measurable	ADJ
crl-14944	14	87	objectives	objective	NOUN
crl-14944	14	88	.	.	PUNCT
crl-14944	15	1	the	the	DET
crl-14944	15	2	objectives	objective	NOUN
crl-14944	15	3	or	or	CCONJ
crl-14944	15	4	goals	goal	NOUN
crl-14944	15	5	for	for	ADP
crl-14944	15	6	the	the	DET
crl-14944	15	7	organization	organization	NOUN
crl-14944	15	8	should	should	AUX
crl-14944	15	9	be	be	AUX
crl-14944	15	10	stated	state	VERB
crl-14944	15	11	in	in	ADP
crl-14944	15	12	terms	term	NOUN
crl-14944	15	13	of	of	ADP
crl-14944	15	14	desired	desire	VERB
crl-14944	15	15	outcomes	outcome	NOUN
crl-14944	15	16	;	;	PUNCT
crl-14944	15	17	•	•	ADP
crl-14944	15	18	a	a	DET
crl-14944	15	19	strategy	strategy	NOUN
crl-14944	15	20	is	be	AUX
crl-14944	15	21	designed	design	VERB
crl-14944	15	22	for	for	ADP
crl-14944	15	23	the	the	DET
crl-14944	15	24	achievement	achievement	NOUN
crl-14944	15	25	of	of	ADP
crl-14944	15	26	the	the	DET
crl-14944	15	27	objectives	objective	NOUN
crl-14944	15	28	.	.	PUNCT
crl-14944	16	1	it	it	PRON
crl-14944	16	2	should	should	AUX
crl-14944	16	3	be	be	AUX
crl-14944	16	4	the	the	DET
crl-14944	16	5	recipe	recipe	NOUN
crl-14944	16	6	or	or	CCONJ
crl-14944	16	7	map	map	VERB
crl-14944	16	8	that	that	SCONJ
crl-14944	16	9	the	the	DET
crl-14944	16	10	organization	organization	NOUN
crl-14944	16	11	uses	use	VERB
crl-14944	16	12	to	to	PART
crl-14944	16	13	guide	guide	VERB
crl-14944	16	14	its	its	PRON
crl-14944	16	15	efforts	effort	NOUN
crl-14944	16	16	toward	toward	ADP
crl-14944	16	17	the	the	DET
crl-14944	16	18	achievement	achievement	NOUN
crl-14944	16	19	of	of	ADP
crl-14944	16	20	its	its	PRON
crl-14944	16	21	stated	state	VERB
crl-14944	16	22	goals	goal	NOUN
crl-14944	16	23	;	;	PUNCT
crl-14944	16	24	•	•	ADP
crl-14944	16	25	the	the	DET
crl-14944	16	26	.	.	PUNCT
crl-14944	16	27	strategy	strategy	NOUN
crl-14944	16	28	is	be	AUX
crl-14944	16	29	implemented	implement	VERB
crl-14944	16	30	efficiently	efficiently	ADV
crl-14944	16	31	and	and	CCONJ
crl-14944	16	32	effectively	effectively	ADV
crl-14944	16	33	.	.	PUNCT
crl-14944	17	1	to	to	PART
crl-14944	17	2	be	be	AUX
crl-14944	17	3	successfully	successfully	ADV
crl-14944	17	4	implemented	implement	VERB
crl-14944	17	5	,	,	PUNCT
crl-14944	17	6	the	the	DET
crl-14944	17	7	strategy	strategy	NOUN
crl-14944	17	8	must	must	AUX
crl-14944	17	9	be	be	AUX
crl-14944	17	10	communicated	communicate	VERB
crl-14944	17	11	to	to	ADP
crl-14944	17	12	all	all	DET
crl-14944	17	13	parts	part	NOUN
crl-14944	17	14	of	of	ADP
crl-14944	17	15	the	the	DET
crl-14944	17	16	elsa	elsa	NOUN
crl-14944	17	17	sjolander	sjolander	NOUN
crl-14944	17	18	was	be	AUX
crl-14944	17	19	a	a	DET
crl-14944	17	20	librarian	librarian	PROPN
crl-14944	17	21	at	at	ADP
crl-14944	17	22	lund	lund	PROPN
crl-14944	17	23	university	university	PROPN
crl-14944	17	24	library	library	NOUN
crl-14944	17	25	,	,	PUNCT
crl-14944	17	26	lund	lund	PROPN
crl-14944	17	27	,	,	PUNCT
crl-14944	17	28	sweden	sweden	PROPN
crl-14944	17	29	,	,	PUNCT
crl-14944	17	30	at	at	ADP
crl-14944	17	31	the	the	DET
crl-14944	17	32	time	time	NOUN
crl-14944	17	33	this	this	DET
crl-14944	17	34	paper	paper	NOUN
crl-14944	17	35	was	be	AUX
crl-14944	17	36	written	write	VERB
crl-14944	17	37	.	.	PUNCT
crl-14944	18	1	she	she	PRON
crl-14944	18	2	is	be	AUX
crl-14944	18	3	now	now	ADV
crl-14944	18	4	a	a	DET
crl-14944	18	5	librarian	librarian	NOUN
crl-14944	18	6	in	in	ADP
crl-14944	18	7	the	the	DET
crl-14944	18	8	escambia	escambia	PROPN
crl-14944	18	9	county	county	PROPN
crl-14944	18	10	,	,	PUNCT
crl-14944	18	11	florida	florida	PROPN
crl-14944	18	12	,	,	PUNCT
crl-14944	18	13	school	school	NOUN
crl-14944	18	14	system	system	NOUN
crl-14944	18	15	.	.	PUNCT
crl-14944	19	1	richard	richard	PROPN
crl-14944	19	2	sjolander	sjolander	PROPN
crl-14944	19	3	is	be	AUX
crl-14944	19	4	associate	associate	ADJ
crl-14944	19	5	professor	professor	NOUN
crl-14944	19	6	in	in	ADP
crl-14944	19	7	the	the	DET
crl-14944	19	8	department	department	NOUN
crl-14944	19	9	of	of	ADP
crl-14944	19	10	marketing	marketing	PROPN
crl-14944	19	11	university	university	PROPN
crl-14944	19	12	of	of	ADP
crl-14944	19	13	west	west	PROPN
crl-14944	19	14	florida	florida	PROPN
crl-14944	19	15	,	,	PUNCT
crl-14944	19	16	pensacola	pensacola	PROPN
crl-14944	19	17	,	,	PUNCT
crl-14944	19	18	florida	florida	PROPN
crl-14944	19	19	32514	32514	NUM
crl-14944	19	20	-	-	SYM
crl-14944	19	21	5752	5752	NUM
crl-14944	19	22	.	.	PUNCT
crl-14944	20	1	the	the	DET
crl-14944	20	2	authors	author	NOUN
crl-14944	20	3	contributed	contribute	VERB
crl-14944	20	4	equally	equally	ADV
crl-14944	20	5	to	to	ADP
crl-14944	20	6	this	this	DET
crl-14944	20	7	paper	paper	NOUN
crl-14944	20	8	,	,	PUNCT
crl-14944	20	9	and	and	CCONJ
crl-14944	20	10	would	would	AUX
crl-14944	20	11	like	like	VERB
crl-14944	20	12	to	to	PART
crl-14944	20	13	thank	thank	VERB
crl-14944	20	14	the	the	DET
crl-14944	20	15	library	library	NOUN
crl-14944	20	16	and	and	CCONJ
crl-14944	20	17	school	school	NOUN
crl-14944	20	18	of	of	ADP
crl-14944	20	19	economics	economic	NOUN
crl-14944	20	20	and	and	CCONJ
crl-14944	20	21	management	management	NOUN
crl-14944	20	22	at	at	ADP
crl-14944	20	23	lund	lund	PROPN
crl-14944	20	24	university	university	PROPN
crl-14944	20	25	,	,	PUNCT
crl-14944	20	26	sweden	sweden	PROPN
crl-14944	20	27	,	,	PUNCT
crl-14944	20	28	where	where	SCONJ
crl-14944	20	29	much	much	ADJ
crl-14944	20	30	of	of	ADP
crl-14944	20	31	the	the	DET
crl-14944	20	32	work	work	NOUN
crl-14944	20	33	for	for	ADP
crl-14944	20	34	this	this	DET
crl-14944	20	35	paper	paper	NOUN
crl-14944	20	36	was	be	AUX
crl-14944	20	37	conducted	conduct	VERB
crl-14944	20	38	.	.	PUNCT
crl-14944	21	1	special	special	ADJ
crl-14944	21	2	thanks	thank	NOUN
crl-14944	21	3	to	to	ADP
crl-14944	21	4	the	the	DET
crl-14944	21	5	reference	reference	NOUN
crl-14944	21	6	departments	department	NOUN
crl-14944	21	7	at	at	ADP
crl-14944	21	8	the	the	DET
crl-14944	21	9	pace	pace	NOUN
crl-14944	21	10	and	and	CCONJ
crl-14944	21	11	strozier	strozi	ADJ
crl-14944	21	12	libraries	library	NOUN
crl-14944	21	13	.	.	PUNCT
crl-14944	22	1	the	the	DET
crl-14944	22	2	authors	author	NOUN
crl-14944	22	3	would	would	AUX
crl-14944	22	4	also	also	ADV
crl-14944	22	5	like	like	VERB
crl-14944	22	6	to	to	PART
crl-14944	22	7	thank	thank	VERB
crl-14944	22	8	the	the	DET
crl-14944	22	9	editor	editor	NOUN
crl-14944	22	10	and	and	CCONJ
crl-14944	22	11	two	two	NUM
crl-14944	22	12	reviewers	reviewer	NOUN
crl-14944	22	13	for	for	ADP
crl-14944	22	14	their	their	PRON
crl-14944	22	15	helpful	helpful	ADJ
crl-14944	22	16	comments	comment	NOUN
crl-14944	22	17	to	to	ADP
crl-14944	22	18	an	an	DET
crl-14944	22	19	earlier	early	ADJ
crl-14944	22	20	version	version	NOUN
crl-14944	22	21	of	of	ADP
crl-14944	22	22	this	this	DET
crl-14944	22	23	paper	paper	NOUN
crl-14944	22	24	.	.	PUNCT
crl-14944	23	1	60	60	NUM
crl-14944	23	2	a	a	DET
crl-14944	23	3	strategic	strategic	ADJ
crl-14944	23	4	analysis	analysis	NOUN
crl-14944	23	5	of	of	ADP
crl-14944	23	6	the	the	DET
crl-14944	23	7	delivery	delivery	NOUN
crl-14944	23	8	of	of	ADP
crl-14944	23	9	service	service	NOUN
crl-14944	23	10	61	61	NUM
crl-14944	23	11	organization	organization	NOUN
crl-14944	23	12	.	.	PUNCT
crl-14944	24	1	this	this	PRON
crl-14944	24	2	will	will	AUX
crl-14944	24	3	involve	involve	VERB
crl-14944	24	4	the	the	DET
crl-14944	24	5	development	development	NOUN
crl-14944	24	6	of	of	ADP
crl-14944	24	7	tactical	tactical	ADJ
crl-14944	24	8	plans	plan	NOUN
crl-14944	24	9	to	to	PART
crl-14944	24	10	guide	guide	VERB
crl-14944	24	11	each	each	DET
crl-14944	24	12	function	function	NOUN
crl-14944	24	13	;	;	PUNCT
crl-14944	24	14	the	the	DET
crl-14944	24	15	outcomes	outcome	NOUN
crl-14944	24	16	of	of	ADP
crl-14944	24	17	the	the	DET
crl-14944	24	18	program	program	NOUN
crl-14944	24	19	are	be	AUX
crl-14944	24	20	evaluated	evaluate	VERB
crl-14944	24	21	in	in	ADP
crl-14944	24	22	terms	term	NOUN
crl-14944	24	23	of	of	ADP
crl-14944	24	24	performance	performance	NOUN
crl-14944	24	25	in	in	ADP
crl-14944	24	26	achieving	achieve	VERB
crl-14944	24	27	the	the	DET
crl-14944	24	28	specified	specified	ADJ
crl-14944	24	29	goals	goal	NOUN
crl-14944	24	30	of	of	ADP
crl-14944	24	31	the	the	DET
crl-14944	24	32	organization	organization	NOUN
crl-14944	24	33	.	.	PUNCT
crl-14944	25	1	based	base	VERB
crl-14944	25	2	upon	upon	SCONJ
crl-14944	25	3	the	the	DET
crl-14944	25	4	outcomes	outcome	NOUN
crl-14944	25	5	,	,	PUNCT
crl-14944	25	6	adjustments	adjustment	NOUN
crl-14944	25	7	are	be	AUX
crl-14944	25	8	made	make	VERB
crl-14944	25	9	to	to	ADP
crl-14944	25	10	all	all	DET
crl-14944	25	11	parts	part	NOUN
crl-14944	25	12	of	of	ADP
crl-14944	25	13	the	the	DET
crl-14944	25	14	strategic	strategic	ADJ
crl-14944	25	15	plan	plan	NOUN
crl-14944	25	16	,	,	PUNCT
crl-14944	25	17	when	when	SCONJ
crl-14944	25	18	necessary	necessary	ADJ
crl-14944	25	19	for	for	ADP
crl-14944	25	20	future	future	ADJ
crl-14944	25	21	implementation	implementation	NOUN
crl-14944	25	22	.	.	PUNCT
crl-14944	26	1	the	the	DET
crl-14944	26	2	degree	degree	NOUN
crl-14944	26	3	to	to	PART
crl-14944	26	4	which	which	PRON
crl-14944	26	5	a	a	DET
crl-14944	26	6	strategic	strategic	ADJ
crl-14944	26	7	framework	framework	NOUN
crl-14944	26	8	is	be	AUX
crl-14944	26	9	used	use	VERB
crl-14944	26	10	as	as	ADP
crl-14944	26	11	a	a	DET
crl-14944	26	12	guide	guide	NOUN
crl-14944	26	13	for	for	ADP
crl-14944	26	14	library	library	NOUN
crl-14944	26	15	reference	reference	NOUN
crl-14944	26	16	department	department	NOUN
crl-14944	26	17	operations	operation	NOUN
crl-14944	26	18	is	be	AUX
crl-14944	26	19	unknown	unknown	ADJ
crl-14944	26	20	.	.	PUNCT
crl-14944	27	1	in	in	ADP
crl-14944	27	2	this	this	DET
crl-14944	27	3	paper	paper	NOUN
crl-14944	27	4	,	,	PUNCT
crl-14944	27	5	the	the	DET
crl-14944	27	6	authors	author	NOUN
crl-14944	27	7	report	report	VERB
crl-14944	27	8	the	the	DET
crl-14944	27	9	results	result	NOUN
crl-14944	27	10	of	of	ADP
crl-14944	27	11	a	a	DET
crl-14944	27	12	strategic	strategic	ADJ
crl-14944	27	13	analysis	analysis	NOUN
crl-14944	27	14	of	of	ADP
crl-14944	27	15	the	the	DET
crl-14944	27	16	operations	operation	NOUN
crl-14944	27	17	of	of	ADP
crl-14944	27	18	two	two	NUM
crl-14944	27	19	academic	academic	ADJ
crl-14944	27	20	reference	reference	NOUN
crl-14944	27	21	departments	department	NOUN
crl-14944	27	22	.	.	PUNCT
crl-14944	28	1	the	the	DET
crl-14944	28	2	process	process	NOUN
crl-14944	28	3	of	of	ADP
crl-14944	28	4	explicitly	explicitly	ADV
crl-14944	28	5	determining	determine	VERB
crl-14944	28	6	what	what	PRON
crl-14944	28	7	the	the	DET
crl-14944	28	8	organization	organization	NOUN
crl-14944	28	9	's	's	PART
crl-14944	28	10	objectives	objective	NOUN
crl-14944	28	11	are	be	AUX
crl-14944	28	12	and	and	CCONJ
crl-14944	28	13	then	then	ADV
crl-14944	28	14	planning	plan	VERB
crl-14944	28	15	a	a	DET
crl-14944	28	16	strategy	strategy	NOUN
crl-14944	28	17	for	for	ADP
crl-14944	28	18	achieving	achieve	VERB
crl-14944	28	19	them	they	PRON
crl-14944	28	20	appears	appear	VERB
crl-14944	28	21	very	very	ADV
crl-14944	28	22	simple	simple	ADJ
crl-14944	28	23	.	.	PUNCT
crl-14944	29	1	some	some	DET
crl-14944	29	2	managers	manager	NOUN
crl-14944	29	3	more	more	ADV
crl-14944	29	4	accustomed	accustomed	ADJ
crl-14944	29	5	to	to	ADP
crl-14944	29	6	a	a	DET
crl-14944	29	7	laissezfaire	laissezfaire	NOUN
crl-14944	29	8	management	management	NOUN
crl-14944	29	9	style	style	NOUN
crl-14944	29	10	might	might	AUX
crl-14944	29	11	characterize	characterize	VERB
crl-14944	29	12	a	a	DET
crl-14944	29	13	strategic	strategic	ADJ
crl-14944	29	14	framework	framework	NOUN
crl-14944	29	15	as	as	ADP
crl-14944	29	16	rigid	rigid	ADJ
crl-14944	29	17	or	or	CCONJ
crl-14944	29	18	constraining	constrain	VERB
crl-14944	29	19	.	.	PUNCT
crl-14944	30	1	such	such	DET
crl-14944	30	2	an	an	DET
crl-14944	30	3	attitude	attitude	NOUN
crl-14944	30	4	would	would	AUX
crl-14944	30	5	be	be	AUX
crl-14944	30	6	a	a	DET
crl-14944	30	7	clear	clear	ADJ
crl-14944	30	8	sign	sign	NOUN
crl-14944	30	9	that	that	SCONJ
crl-14944	30	10	prior	prior	ADJ
crl-14944	30	11	planning	planning	NOUN
crl-14944	30	12	was	be	AUX
crl-14944	30	13	not	not	PART
crl-14944	30	14	communicated	communicate	VERB
crl-14944	30	15	throughout	throughout	ADP
crl-14944	30	16	the	the	DET
crl-14944	30	17	organization	organization	NOUN
crl-14944	30	18	.	.	PUNCT
crl-14944	31	1	effective	effective	ADJ
crl-14944	31	2	planning	planning	NOUN
crl-14944	31	3	requires	require	VERB
crl-14944	31	4	that	that	SCONJ
crl-14944	31	5	all	all	DET
crl-14944	31	6	members	member	NOUN
crl-14944	31	7	of	of	ADP
crl-14944	31	8	the	the	DET
crl-14944	31	9	organization	organization	NOUN
crl-14944	31	10	be	be	AUX
crl-14944	31	11	aware	aware	ADJ
crl-14944	31	12	of	of	ADP
crl-14944	31	13	what	what	PRON
crl-14944	31	14	is	be	AUX
crl-14944	31	15	to	to	PART
crl-14944	31	16	be	be	AUX
crl-14944	31	17	accomplished	accomplish	VERB
crl-14944	31	18	and	and	CCONJ
crl-14944	31	19	how	how	SCONJ
crl-14944	31	20	it	it	PRON
crl-14944	31	21	is	be	AUX
crl-14944	31	22	to	to	PART
crl-14944	31	23	be	be	AUX
crl-14944	31	24	done	do	VERB
crl-14944	31	25	.	.	PUNCT
crl-14944	32	1	strategic	strategic	ADJ
crl-14944	32	2	planning	planning	NOUN
crl-14944	32	3	has	have	AUX
crl-14944	32	4	been	be	AUX
crl-14944	32	5	applied	apply	VERB
crl-14944	32	6	successfully	successfully	ADV
crl-14944	32	7	in	in	ADP
crl-14944	32	8	a	a	DET
crl-14944	32	9	wide	wide	ADJ
crl-14944	32	10	variety	variety	NOUN
crl-14944	32	11	of	of	ADP
crl-14944	32	12	operations	operation	NOUN
crl-14944	32	13	in	in	ADP
crl-14944	32	14	both	both	PRON
crl-14944	32	15	for	for	ADP
crl-14944	32	16	-	-	PUNCT
crl-14944	32	17	profit	profit	NOUN
crl-14944	32	18	and	and	CCONJ
crl-14944	32	19	not	not	PART
crl-14944	32	20	-	-	PUNCT
crl-14944	32	21	for	for	ADP
crl-14944	32	22	-	-	PUNCT
crl-14944	32	23	profit	profit	NOUN
crl-14944	32	24	organizations.4	organizations.4	PROPN
crl-14944	32	25	success	success	NOUN
crl-14944	32	26	is	be	AUX
crl-14944	32	27	defined	define	VERB
crl-14944	32	28	in	in	ADP
crl-14944	32	29	terms	term	NOUN
crl-14944	32	30	of	of	ADP
crl-14944	32	31	organizational	organizational	ADJ
crl-14944	32	32	effectiveness	effectiveness	NOUN
crl-14944	32	33	and	and	CCONJ
crl-14944	32	34	efficiency	efficiency	NOUN
crl-14944	32	35	.	.	PUNCT
crl-14944	33	1	in	in	ADP
crl-14944	33	2	order	order	NOUN
crl-14944	33	3	to	to	PART
crl-14944	33	4	be	be	AUX
crl-14944	33	5	an	an	DET
crl-14944	33	6	effective	effective	ADJ
crl-14944	33	7	organization	organization	NOUN
crl-14944	33	8	,	,	PUNCT
crl-14944	33	9	the	the	DET
crl-14944	33	10	organization	organization	NOUN
crl-14944	33	11	must	must	AUX
crl-14944	33	12	have	have	VERB
crl-14944	33	13	goals	goal	NOUN
crl-14944	33	14	.	.	PUNCT
crl-14944	34	1	without	without	ADP
crl-14944	34	2	explicit	explicit	ADJ
crl-14944	34	3	goals	goal	NOUN
crl-14944	34	4	,	,	PUNCT
crl-14944	34	5	any	any	DET
crl-14944	34	6	level	level	NOUN
crl-14944	34	7	of	of	ADP
crl-14944	34	8	any	any	DET
crl-14944	34	9	service	service	NOUN
crl-14944	34	10	provided	provide	VERB
crl-14944	34	11	to	to	ADP
crl-14944	34	12	patrons	patron	NOUN
crl-14944	34	13	may	may	AUX
crl-14944	34	14	be	be	AUX
crl-14944	34	15	judged	judge	VERB
crl-14944	34	16	as	as	ADP
crl-14944	34	17	satisfactory.5	satisfactory.5	VERB
crl-14944	34	18	the	the	DET
crl-14944	34	19	importance	importance	NOUN
crl-14944	34	20	of	of	ADP
crl-14944	34	21	explicit	explicit	ADJ
crl-14944	34	22	goals	goal	NOUN
crl-14944	34	23	was	be	AUX
crl-14944	34	24	stated	state	VERB
crl-14944	34	25	clearly	clearly	ADV
crl-14944	34	26	by	by	ADP
crl-14944	34	27	theodore	theodore	PROPN
crl-14944	34	28	levitt	levitt	PROPN
crl-14944	34	29	in	in	ADP
crl-14944	34	30	his	his	PRON
crl-14944	34	31	classic	classic	ADJ
crl-14944	34	32	1960	1960	NUM
crl-14944	34	33	article	article	NOUN
crl-14944	34	34	,	,	PUNCT
crl-14944	34	35	"	"	PUNCT
crl-14944	34	36	marketing	marketing	NOUN
crl-14944	34	37	myopia	myopia	NOUN
crl-14944	34	38	.	.	PUNCT
crl-14944	35	1	"6	"6	ADJ
crl-14944	35	2	successful	successful	ADJ
crl-14944	35	3	organizations	organization	NOUN
crl-14944	35	4	define	define	VERB
crl-14944	35	5	their	their	PRON
crl-14944	35	6	businesses	business	NOUN
crl-14944	35	7	in	in	ADP
crl-14944	35	8	terms	term	NOUN
crl-14944	35	9	of	of	ADP
crl-14944	35	10	their	their	PRON
crl-14944	35	11	target	target	NOUN
crl-14944	35	12	customers	customer	NOUN
crl-14944	35	13	.	.	PUNCT
crl-14944	36	1	goals	goal	NOUN
crl-14944	36	2	must	must	AUX
crl-14944	36	3	be	be	AUX
crl-14944	36	4	meaningful	meaningful	ADJ
crl-14944	36	5	to	to	ADP
crl-14944	36	6	the	the	DET
crl-14944	36	7	target	target	NOUN
crl-14944	36	8	customers	customer	NOUN
crl-14944	36	9	or	or	CCONJ
crl-14944	36	10	clients	client	NOUN
crl-14944	36	11	-	-	PUNCT
crl-14944	36	12	in	in	ADP
crl-14944	36	13	this	this	DET
crl-14944	36	14	case	case	NOUN
crl-14944	36	15	the	the	DET
crl-14944	36	16	potential	potential	ADJ
crl-14944	36	17	patrons	patron	NOUN
crl-14944	36	18	of	of	ADP
crl-14944	36	19	the	the	DET
crl-14944	36	20	reference	reference	NOUN
crl-14944	36	21	department	department	NOUN
crl-14944	36	22	.	.	PUNCT
crl-14944	37	1	a	a	DET
crl-14944	37	2	library	library	PROPN
crl-14944	37	3	reference	reference	NOUN
crl-14944	37	4	department	department	NOUN
crl-14944	37	5	is	be	AUX
crl-14944	37	6	effective	effective	ADJ
crl-14944	37	7	to	to	ADP
crl-14944	37	8	the	the	DET
crl-14944	37	9	extent	extent	NOUN
crl-14944	37	10	that	that	SCONJ
crl-14944	37	11	the	the	DET
crl-14944	37	12	services	service	NOUN
crl-14944	37	13	it	it	PRON
crl-14944	37	14	offers	offer	VERB
crl-14944	37	15	are	be	AUX
crl-14944	37	16	achieving	achieve	VERB
crl-14944	37	17	the	the	DET
crl-14944	37	18	department	department	NOUN
crl-14944	37	19	's	's	PART
crl-14944	37	20	objectives	objective	NOUN
crl-14944	37	21	.	.	PUNCT
crl-14944	38	1	by	by	ADP
crl-14944	38	2	efficiency	efficiency	NOUN
crl-14944	38	3	,	,	PUNCT
crl-14944	38	4	we	we	PRON
crl-14944	38	5	mean	mean	VERB
crl-14944	38	6	that	that	SCONJ
crl-14944	38	7	an	an	DET
crl-14944	38	8	organization	organization	NOUN
crl-14944	38	9	uses	use	VERB
crl-14944	38	10	the	the	DET
crl-14944	38	11	minimum	minimum	NOUN
crl-14944	38	12	amount	amount	NOUN
crl-14944	38	13	of	of	ADP
crl-14944	38	14	resources	resource	NOUN
crl-14944	38	15	possible	possible	ADJ
crl-14944	38	16	to	to	PART
crl-14944	38	17	provide	provide	VERB
crl-14944	38	18	a	a	DET
crl-14944	38	19	given	give	VERB
crl-14944	38	20	quantity	quantity	NOUN
crl-14944	38	21	and	and	CCONJ
crl-14944	38	22	quality	quality	NOUN
crl-14944	38	23	of	of	ADP
crl-14944	38	24	services	service	NOUN
crl-14944	38	25	.	.	PUNCT
crl-14944	39	1	7	7	NUM
crl-14944	39	2	obviously	obviously	ADV
crl-14944	39	3	,	,	PUNCT
crl-14944	39	4	any	any	DET
crl-14944	39	5	organization	organization	NOUN
crl-14944	39	6	,	,	PUNCT
crl-14944	39	7	either	either	CCONJ
crl-14944	39	8	for	for	ADP
crl-14944	39	9	-	-	PUNCT
crl-14944	39	10	profit	profit	NOUN
crl-14944	39	11	or	or	CCONJ
crl-14944	39	12	not	not	PART
crl-14944	39	13	-	-	PUNCT
crl-14944	39	14	for	for	ADP
crl-14944	39	15	-	-	PUNCT
crl-14944	39	16	profit	profit	NOUN
crl-14944	39	17	,	,	PUNCT
crl-14944	39	18	should	should	AUX
crl-14944	39	19	strive	strive	VERB
crl-14944	39	20	toward	toward	ADP
crl-14944	39	21	being	be	AUX
crl-14944	39	22	both	both	CCONJ
crl-14944	39	23	efficient	efficient	ADJ
crl-14944	39	24	and	and	CCONJ
crl-14944	39	25	effective	effective	ADJ
crl-14944	39	26	.	.	PUNCT
crl-14944	40	1	in	in	ADP
crl-14944	40	2	libraries	library	NOUN
crl-14944	40	3	,	,	PUNCT
crl-14944	40	4	questions	question	NOUN
crl-14944	40	5	of	of	ADP
crl-14944	40	6	efficiency	efficiency	NOUN
crl-14944	40	7	examine	examine	VERB
crl-14944	40	8	whether	whether	SCONJ
crl-14944	40	9	the	the	DET
crl-14944	40	10	same	same	ADJ
crl-14944	40	11	level	level	NOUN
crl-14944	40	12	of	of	ADP
crl-14944	40	13	library	library	ADJ
crl-14944	40	14	services	service	NOUN
crl-14944	40	15	could	could	AUX
crl-14944	40	16	be	be	AUX
crl-14944	40	17	offered	offer	VERB
crl-14944	40	18	using	use	VERB
crl-14944	40	19	fewer	few	ADJ
crl-14944	40	20	resources.8	resources.8	PROPN
crl-14944	40	21	a	a	DET
crl-14944	40	22	library	library	NOUN
crl-14944	40	23	reference	reference	NOUN
crl-14944	40	24	department	department	NOUN
crl-14944	40	25	is	be	AUX
crl-14944	40	26	effective	effective	ADJ
crl-14944	40	27	to	to	ADP
crl-14944	40	28	the	the	DET
crl-14944	40	29	extent	extent	NOUN
crl-14944	40	30	that	that	SCONJ
crl-14944	40	31	the	the	DET
crl-14944	40	32	services	service	NOUN
crl-14944	40	33	it	it	PRON
crl-14944	40	34	offers	offer	VERB
crl-14944	40	35	are	be	AUX
crl-14944	40	36	achieving	achieve	VERB
crl-14944	40	37	the	the	DET
crl-14944	40	38	department	department	NOUN
crl-14944	40	39	's	's	PART
crl-14944	40	40	objectives	objective	NOUN
crl-14944	40	41	.	.	PUNCT
crl-14944	41	1	the	the	DET
crl-14944	41	2	reference	reference	NOUN
crl-14944	41	3	departments	department	NOUN
crl-14944	41	4	of	of	ADP
crl-14944	41	5	university	university	NOUN
crl-14944	41	6	libraries	library	NOUN
crl-14944	41	7	provide	provide	VERB
crl-14944	41	8	an	an	DET
crl-14944	41	9	interesting	interesting	ADJ
crl-14944	41	10	case	case	NOUN
crl-14944	41	11	for	for	ADP
crl-14944	41	12	applying	apply	VERB
crl-14944	41	13	the	the	DET
crl-14944	41	14	framework	framework	NOUN
crl-14944	41	15	of	of	ADP
crl-14944	41	16	strategic	strategic	ADJ
crl-14944	41	17	management	management	NOUN
crl-14944	41	18	in	in	ADP
crl-14944	41	19	the	the	DET
crl-14944	41	20	analysis	analysis	NOUN
crl-14944	41	21	of	of	ADP
crl-14944	41	22	not	not	PART
crl-14944	41	23	-	-	PUNCT
crl-14944	41	24	forprofit	forprofit	NOUN
crl-14944	41	25	organizations.9	organizations.9	NOUN
crl-14944	41	26	libraries	library	NOUN
crl-14944	41	27	are	be	AUX
crl-14944	41	28	highly	highly	ADV
crl-14944	41	29	visible	visible	ADJ
crl-14944	41	30	service	service	NOUN
crl-14944	41	31	organizations	organization	NOUN
crl-14944	41	32	that	that	PRON
crl-14944	41	33	meet	meet	VERB
crl-14944	41	34	a	a	DET
crl-14944	41	35	wide	wide	ADJ
crl-14944	41	36	range	range	NOUN
crl-14944	41	37	of	of	ADP
crl-14944	41	38	publics	public	NOUN
crl-14944	41	39	and	and	CCONJ
crl-14944	41	40	serve	serve	VERB
crl-14944	41	41	important	important	ADJ
crl-14944	41	42	functions	function	NOUN
crl-14944	41	43	to	to	ADP
crl-14944	41	44	overall	overall	ADJ
crl-14944	41	45	university	university	NOUN
crl-14944	41	46	operations	operation	NOUN
crl-14944	41	47	.	.	PUNCT
crl-14944	42	1	the	the	DET
crl-14944	42	2	environment	environment	NOUN
crl-14944	42	3	of	of	ADP
crl-14944	42	4	university	university	NOUN
crl-14944	42	5	libraries	library	NOUN
crl-14944	42	6	has	have	AUX
crl-14944	42	7	changed	change	VERB
crl-14944	42	8	enormously	enormously	ADV
crl-14944	42	9	in	in	ADP
crl-14944	42	10	recent	recent	ADJ
crl-14944	42	11	years	year	NOUN
crl-14944	42	12	.	.	PUNCT
crl-14944	43	1	10	10	NUM
crl-14944	43	2	henry	henry	PROPN
crl-14944	43	3	mintz	mintz	PROPN
crl-14944	43	4	berg	berg	PROPN
crl-14944	43	5	,	,	PUNCT
crl-14944	43	6	in	in	ADP
crl-14944	43	7	his	his	PRON
crl-14944	43	8	organizational	organizational	ADJ
crl-14944	43	9	research	research	NOUN
crl-14944	43	10	studies	study	NOUN
crl-14944	43	11	,	,	PUNCT
crl-14944	43	12	found	find	VERB
crl-14944	43	13	that	that	SCONJ
crl-14944	43	14	organizations	organization	NOUN
crl-14944	43	15	adapt	adapt	VERB
crl-14944	43	16	slowly	slowly	ADV
crl-14944	43	17	in	in	ADP
crl-14944	43	18	response	response	NOUN
crl-14944	43	19	to	to	ADP
crl-14944	43	20	changes	change	NOUN
crl-14944	43	21	in	in	ADP
crl-14944	43	22	their	their	PRON
crl-14944	43	23	envirorunents	envirorunent	NOUN
crl-14944	43	24	.	.	PUNCT
crl-14944	44	1	11	11	NUM
crl-14944	44	2	at	at	ADP
crl-14944	44	3	certain	certain	ADJ
crl-14944	44	4	times	time	NOUN
crl-14944	44	5	there	there	PRON
crl-14944	44	6	will	will	AUX
crl-14944	44	7	be	be	AUX
crl-14944	44	8	rapid	rapid	ADJ
crl-14944	44	9	change	change	NOUN
crl-14944	44	10	,	,	PUNCT
crl-14944	44	11	followed	follow	VERB
crl-14944	44	12	by	by	ADP
crl-14944	44	13	long	long	ADJ
crl-14944	44	14	periods	period	NOUN
crl-14944	44	15	of	of	ADP
crl-14944	44	16	stagnation	stagnation	NOUN
crl-14944	44	17	and	and	CCONJ
crl-14944	44	18	even	even	ADV
crl-14944	44	19	regression	regression	VERB
crl-14944	44	20	toward	toward	ADP
crl-14944	44	21	strategies	strategy	NOUN
crl-14944	44	22	which	which	PRON
crl-14944	44	23	have	have	AUX
crl-14944	44	24	been	be	AUX
crl-14944	44	25	discarded	discard	VERB
crl-14944	44	26	as	as	ADP
crl-14944	44	27	no	no	ADV
crl-14944	44	28	longer	long	ADV
crl-14944	44	29	effective	effective	ADJ
crl-14944	44	30	.	.	PUNCT
crl-14944	45	1	this	this	DET
crl-14944	45	2	paper	paper	NOUN
crl-14944	45	3	examines	examine	VERB
crl-14944	45	4	the	the	DET
crl-14944	45	5	extent	extent	NOUN
crl-14944	45	6	to	to	PART
crl-14944	45	7	which	which	PRON
crl-14944	45	8	libraries	library	NOUN
crl-14944	45	9	have	have	AUX
crl-14944	45	10	adopted	adopt	VERB
crl-14944	45	11	new	new	ADJ
crl-14944	45	12	management	management	NOUN
crl-14944	45	13	practices	practice	NOUN
crl-14944	45	14	to	to	PART
crl-14944	45	15	adapt	adapt	VERB
crl-14944	45	16	to	to	ADP
crl-14944	45	17	the	the	DET
crl-14944	45	18	change	change	NOUN
crl-14944	45	19	.	.	PUNCT
crl-14944	46	1	method	method	NOUN
crl-14944	46	2	in	in	ADP
crl-14944	46	3	this	this	DET
crl-14944	46	4	study	study	NOUN
crl-14944	46	5	,	,	PUNCT
crl-14944	46	6	the	the	PRON
crl-14944	46	7	.	.	PUNCT
crl-14944	47	1	reference	reference	NOUN
crl-14944	47	2	departments	department	NOUN
crl-14944	47	3	at	at	ADP
crl-14944	47	4	two	two	NUM
crl-14944	47	5	american	american	ADJ
crl-14944	47	6	university	university	NOUN
crl-14944	47	7	libraries	library	NOUN
crl-14944	47	8	are	be	AUX
crl-14944	47	9	compared	compare	VERB
crl-14944	47	10	.	.	PUNCT
crl-14944	48	1	these	these	DET
crl-14944	48	2	universities	university	NOUN
crl-14944	48	3	are	be	AUX
crl-14944	48	4	florida	florida	PROPN
crl-14944	48	5	state	state	PROPN
crl-14944	48	6	university	university	PROPN
crl-14944	48	7	(	(	PUNCT
crl-14944	48	8	fsu	fsu	PROPN
crl-14944	48	9	)	)	PUNCT
crl-14944	48	10	in	in	ADP
crl-14944	48	11	tallahassee	tallahassee	PROPN
crl-14944	48	12	and	and	CCONJ
crl-14944	48	13	the	the	DET
crl-14944	48	14	university	university	NOUN
crl-14944	48	15	of	of	ADP
crl-14944	48	16	west	west	PROPN
crl-14944	48	17	florida	florida	PROPN
crl-14944	48	18	(	(	PUNCT
crl-14944	48	19	uwf	uwf	PROPN
crl-14944	48	20	)	)	PUNCT
crl-14944	48	21	in	in	ADP
crl-14944	48	22	pensacola	pensacola	PROPN
crl-14944	48	23	.	.	PUNCT
crl-14944	49	1	several	several	ADJ
crl-14944	49	2	methods	method	NOUN
crl-14944	49	3	of	of	ADP
crl-14944	49	4	data	datum	NOUN
crl-14944	49	5	collection	collection	NOUN
crl-14944	49	6	were	be	AUX
crl-14944	49	7	used	use	VERB
crl-14944	49	8	.	.	PUNCT
crl-14944	50	1	personal	personal	ADJ
crl-14944	50	2	interviews	interview	NOUN
crl-14944	50	3	were	be	AUX
crl-14944	50	4	conducted	conduct	VERB
crl-14944	50	5	with	with	ADP
crl-14944	50	6	the	the	DET
crl-14944	50	7	reference	reference	NOUN
crl-14944	50	8	department	department	NOUN
crl-14944	50	9	heads	head	NOUN
crl-14944	50	10	.	.	PUNCT
crl-14944	51	1	the	the	DET
crl-14944	51	2	operations	operation	NOUN
crl-14944	51	3	of	of	ADP
crl-14944	51	4	the	the	DET
crl-14944	51	5	two	two	NUM
crl-14944	51	6	reference	reference	NOUN
crl-14944	51	7	departments	department	NOUN
crl-14944	51	8	'	'	PUNCT
crl-14944	51	9	were	be	AUX
crl-14944	51	10	observed	observe	VERB
crl-14944	51	11	by	by	ADP
crl-14944	51	12	the	the	DET
crl-14944	51	13	researchers	researcher	NOUN
crl-14944	51	14	,	,	PUNCT
crl-14944	51	15	and	and	CCONJ
crl-14944	51	16	the	the	DET
crl-14944	51	17	policy	policy	NOUN
crl-14944	51	18	documents	document	NOUN
crl-14944	51	19	were	be	AUX
crl-14944	51	20	analyzed	analyze	VERB
crl-14944	51	21	.	.	PUNCT
crl-14944	52	1	a	a	DET
crl-14944	52	2	questionnaire	questionnaire	NOUN
crl-14944	52	3	allowing	allow	VERB
crl-14944	52	4	for	for	ADP
crl-14944	52	5	structured	structured	ADJ
crl-14944	52	6	,	,	PUNCT
crl-14944	52	7	62	62	NUM
crl-14944	52	8	college	college	PROPN
crl-14944	52	9	&	&	CCONJ
crl-14944	52	10	research	research	PROPN
crl-14944	52	11	libraries	library	NOUN
crl-14944	52	12	open	open	ADJ
crl-14944	52	13	-	-	PUNCT
crl-14944	52	14	ended	end	VERB
crl-14944	52	15	responses	response	NOUN
crl-14944	52	16	was	be	AUX
crl-14944	52	17	constructed	construct	VERB
crl-14944	52	18	and	and	CCONJ
crl-14944	52	19	used	use	VERB
crl-14944	52	20	for	for	ADP
crl-14944	52	21	the	the	DET
crl-14944	52	22	interviews	interview	NOUN
crl-14944	52	23	.	.	PUNCT
crl-14944	53	1	this	this	DET
crl-14944	53	2	facilitated	facilitate	VERB
crl-14944	53	3	comparison	comparison	NOUN
crl-14944	53	4	of	of	ADP
crl-14944	53	5	the	the	DET
crl-14944	53	6	departments	department	NOUN
crl-14944	53	7	.	.	PUNCT
crl-14944	54	1	a	a	DET
crl-14944	54	2	follow	follow	VERB
crl-14944	54	3	-	-	PUNCT
crl-14944	54	4	up	up	ADP
crl-14944	54	5	questionnaire	questionnaire	NOUN
crl-14944	54	6	was	be	AUX
crl-14944	54	7	also	also	ADV
crl-14944	54	8	sent	send	VERB
crl-14944	54	9	to	to	ADP
crl-14944	54	10	each	each	DET
crl-14944	54	11	department	department	NOUN
crl-14944	54	12	head	head	NOUN
crl-14944	54	13	for	for	ADP
crl-14944	54	14	confirmation	confirmation	NOUN
crl-14944	54	15	of	of	ADP
crl-14944	54	16	certain	certain	ADJ
crl-14944	54	17	information	information	NOUN
crl-14944	54	18	.	.	PUNCT
crl-14944	55	1	the	the	DET
crl-14944	55	2	comparison	comparison	NOUN
crl-14944	55	3	centers	center	VERB
crl-14944	55	4	around	around	ADP
crl-14944	55	5	the	the	DET
crl-14944	55	6	issues	issue	NOUN
crl-14944	55	7	of	of	ADP
crl-14944	55	8	how	how	SCONJ
crl-14944	55	9	each	each	DET
crl-14944	55	10	library	library	NOUN
crl-14944	55	11	develops	develop	VERB
crl-14944	55	12	and	and	CCONJ
crl-14944	55	13	delivers	deliver	VERB
crl-14944	55	14	the	the	DET
crl-14944	55	15	desired	desire	VERB
crl-14944	55	16	services	service	NOUN
crl-14944	55	17	to	to	ADP
crl-14944	55	18	its	its	PRON
crl-14944	55	19	market	market	NOUN
crl-14944	55	20	.	.	PUNCT
crl-14944	56	1	the	the	DET
crl-14944	56	2	market	market	NOUN
crl-14944	56	3	is	be	AUX
crl-14944	56	4	defined	define	VERB
crl-14944	56	5	as	as	ADP
crl-14944	56	6	the	the	DET
crl-14944	56	7	set	set	NOUN
crl-14944	56	8	of	of	ADP
crl-14944	56	9	actual	actual	ADJ
crl-14944	56	10	and	and	CCONJ
crl-14944	56	11	potential	potential	ADJ
crl-14944	56	12	users	user	NOUN
crl-14944	56	13	of	of	ADP
crl-14944	56	14	reference	reference	NOUN
crl-14944	56	15	services	service	NOUN
crl-14944	56	16	at	at	ADP
crl-14944	56	17	each	each	DET
crl-14944	56	18	library	library	NOUN
crl-14944	56	19	.	.	PUNCT
crl-14944	57	1	this	this	DET
crl-14944	57	2	study	study	NOUN
crl-14944	57	3	compares	compare	VERB
crl-14944	57	4	the	the	DET
crl-14944	57	5	philosophy	philosophy	NOUN
crl-14944	57	6	or	or	CCONJ
crl-14944	57	7	mission	mission	NOUN
crl-14944	57	8	of	of	ADP
crl-14944	57	9	the	the	DET
crl-14944	57	10	reference	reference	NOUN
crl-14944	57	11	department	department	NOUN
crl-14944	57	12	,	,	PUNCT
crl-14944	57	13	the	the	DET
crl-14944	57	14	reference	reference	NOUN
crl-14944	57	15	policy	policy	NOUN
crl-14944	57	16	objectives	objective	NOUN
crl-14944	57	17	,	,	PUNCT
crl-14944	57	18	the	the	DET
crl-14944	57	19	types	type	NOUN
crl-14944	57	20	of	of	ADP
crl-14944	57	21	clientele	clientele	NOUN
crl-14944	57	22	served	serve	VERB
crl-14944	57	23	,	,	PUNCT
crl-14944	57	24	the	the	DET
crl-14944	57	25	reference	reference	NOUN
crl-14944	57	26	services	service	NOUN
crl-14944	57	27	provided	provide	VERB
crl-14944	57	28	in	in	ADP
crl-14944	57	29	meeting	meet	VERB
crl-14944	57	30	the	the	DET
crl-14944	57	31	objectives	objective	NOUN
crl-14944	57	32	,	,	PUNCT
crl-14944	57	33	measures	measure	NOUN
crl-14944	57	34	of	of	ADP
crl-14944	57	35	the	the	DET
crl-14944	57	36	service	service	NOUN
crl-14944	57	37	quality	quality	NOUN
crl-14944	57	38	,	,	PUNCT
crl-14944	57	39	the	the	DET
crl-14944	57	40	availability	availability	NOUN
crl-14944	57	41	of	of	ADP
crl-14944	57	42	professional	professional	ADJ
crl-14944	57	43	librarians	librarian	NOUN
crl-14944	57	44	,	,	PUNCT
crl-14944	57	45	quality	quality	NOUN
crl-14944	57	46	and	and	CCONJ
crl-14944	57	47	adequacy	adequacy	NOUN
crl-14944	57	48	of	of	ADP
crl-14944	57	49	the	the	DET
crl-14944	57	50	collection	collection	NOUN
crl-14944	57	51	,	,	PUNCT
crl-14944	57	52	and	and	CCONJ
crl-14944	57	53	the	the	DET
crl-14944	57	54	evaluation	evaluation	NOUN
crl-14944	57	55	and	and	CCONJ
crl-14944	57	56	control	control	NOUN
crl-14944	57	57	of	of	ADP
crl-14944	57	58	service	service	NOUN
crl-14944	57	59	quality	quality	NOUN
crl-14944	57	60	.	.	PUNCT
crl-14944	58	1	demographics	demographic	NOUN
crl-14944	58	2	of	of	ADP
crl-14944	58	3	the	the	DET
crl-14944	58	4	markets	market	NOUN
crl-14944	58	5	served	serve	VERB
crl-14944	58	6	libraries	library	NOUN
crl-14944	58	7	at	at	ADP
crl-14944	58	8	florida	florida	PROPN
crl-14944	58	9	state	state	PROPN
crl-14944	58	10	university	university	PROPN
crl-14944	58	11	(	(	PUNCT
crl-14944	58	12	fsu	fsu	PROPN
crl-14944	58	13	)	)	PUNCT
crl-14944	58	14	and	and	CCONJ
crl-14944	58	15	the	the	DET
crl-14944	58	16	university	university	NOUN
crl-14944	58	17	of	of	ADP
crl-14944	58	18	west	west	PROPN
crl-14944	58	19	florida	florida	PROPN
crl-14944	58	20	(	(	PUNCT
crl-14944	58	21	uwf	uwf	PROPN
crl-14944	58	22	)	)	PUNCT
crl-14944	58	23	were	be	AUX
crl-14944	58	24	chosen	choose	VERB
crl-14944	58	25	as	as	ADP
crl-14944	58	26	the	the	DET
crl-14944	58	27	libraries	library	NOUN
crl-14944	58	28	for	for	ADP
crl-14944	58	29	this	this	DET
crl-14944	58	30	study	study	NOUN
crl-14944	58	31	.	.	PUNCT
crl-14944	59	1	these	these	DET
crl-14944	59	2	universities	university	NOUN
crl-14944	59	3	are	be	AUX
crl-14944	59	4	two	two	NUM
crl-14944	59	5	of	of	ADP
crl-14944	59	6	the	the	DET
crl-14944	59	7	nine	nine	NUM
crl-14944	59	8	state	state	NOUN
crl-14944	59	9	universities	university	NOUN
crl-14944	59	10	in	in	ADP
crl-14944	59	11	florida	florida	PROPN
crl-14944	59	12	.	.	PUNCT
crl-14944	60	1	each	each	PRON
crl-14944	60	2	is	be	AUX
crl-14944	60	3	located	locate	VERB
crl-14944	60	4	in	in	ADP
crl-14944	60	5	the	the	DET
crl-14944	60	6	main	main	ADJ
crl-14944	60	7	city	city	NOUN
crl-14944	60	8	of	of	ADP
crl-14944	60	9	a	a	DET
crl-14944	60	10	metropolitan	metropolitan	ADJ
crl-14944	60	11	area	area	NOUN
crl-14944	60	12	with	with	ADP
crl-14944	60	13	a	a	DET
crl-14944	60	14	population	population	NOUN
crl-14944	60	15	of	of	ADP
crl-14944	60	16	about	about	ADV
crl-14944	60	17	300,000	300,000	NUM
crl-14944	60	18	people	people	NOUN
crl-14944	60	19	and	and	CCONJ
crl-14944	60	20	is	be	AUX
crl-14944	60	21	the	the	DET
crl-14944	60	22	major	major	ADJ
crl-14944	60	23	university	university	NOUN
crl-14944	60	24	in	in	ADP
crl-14944	60	25	its	its	PRON
crl-14944	60	26	region	region	NOUN
crl-14944	60	27	.	.	PUNCT
crl-14944	61	1	florida	florida	PROPN
crl-14944	61	2	state	state	PROPN
crl-14944	61	3	university	university	PROPN
crl-14944	61	4	(	(	PUNCT
crl-14944	61	5	fsu	fsu	PROPN
crl-14944	61	6	)	)	PUNCT
crl-14944	61	7	has	have	VERB
crl-14944	61	8	an	an	DET
crl-14944	61	9	enrollment	enrollment	NOUN
crl-14944	61	10	of	of	ADP
crl-14944	61	11	slightly	slightly	ADV
crl-14944	61	12	more	more	ADJ
crl-14944	61	13	than	than	ADP
crl-14944	61	14	28,000	28,000	NUM
crl-14944	61	15	students	student	NOUN
crl-14944	61	16	.	.	PUNCT
crl-14944	62	1	the	the	DET
crl-14944	62	2	university	university	NOUN
crl-14944	62	3	offers	offer	VERB
crl-14944	62	4	a	a	DET
crl-14944	62	5	full	full	ADJ
crl-14944	62	6	range	range	NOUN
crl-14944	62	7	of	of	ADP
crl-14944	62	8	undergraduate	undergraduate	NOUN
crl-14944	62	9	and	and	CCONJ
crl-14944	62	10	graduate	graduate	NOUN
crl-14944	62	11	programs	program	NOUN
crl-14944	62	12	through	through	ADP
crl-14944	62	13	the	the	DET
crl-14944	62	14	doctoral	doctoral	ADJ
crl-14944	62	15	level	level	NOUN
crl-14944	62	16	in	in	ADP
crl-14944	62	17	the	the	DET
crl-14944	62	18	humanities	humanity	NOUN
crl-14944	62	19	,	,	PUNCT
crl-14944	62	20	sciences	science	NOUN
crl-14944	62	21	,	,	PUNCT
crl-14944	62	22	engineering	engineering	NOUN
crl-14944	62	23	,	,	PUNCT
crl-14944	62	24	medicine	medicine	NOUN
crl-14944	62	25	,	,	PUNCT
crl-14944	62	26	and	and	CCONJ
crl-14944	62	27	law	law	NOUN
crl-14944	62	28	.	.	PUNCT
crl-14944	63	1	florida	florida	PROPN
crl-14944	63	2	state	state	PROPN
crl-14944	63	3	began	begin	VERB
crl-14944	63	4	operations	operation	NOUN
crl-14944	63	5	in	in	ADP
crl-14944	63	6	1857_12	1857_12	NUM
crl-14944	63	7	fsu	fsu	PROPN
crl-14944	63	8	is	be	AUX
crl-14944	63	9	located	locate	VERB
crl-14944	63	10	in	in	ADP
crl-14944	63	11	tallahassee	tallahassee	PROPN
crl-14944	63	12	,	,	PUNCT
crl-14944	63	13	200	200	NUM
crl-14944	63	14	km	km	NOUN
crl-14944	63	15	from	from	ADP
crl-14944	63	16	the	the	DET
crl-14944	63	17	nearest	near	ADV
crl-14944	63	18	larger	large	ADJ
crl-14944	63	19	city	city	NOUN
crl-14944	63	20	,	,	PUNCT
crl-14944	63	21	jacksonville	jacksonville	PROPN
crl-14944	63	22	,	,	PUNCT
crl-14944	63	23	florida	florida	PROPN
crl-14944	63	24	.	.	PUNCT
crl-14944	64	1	tallahassee	tallahassee	PROPN
crl-14944	64	2	is	be	AUX
crl-14944	64	3	the	the	DET
crl-14944	64	4	state	state	NOUN
crl-14944	64	5	capital	capital	NOUN
crl-14944	64	6	of	of	ADP
crl-14944	64	7	florida	florida	PROPN
crl-14944	64	8	.	.	PUNCT
crl-14944	65	1	more	more	ADJ
crl-14944	65	2	than	than	ADP
crl-14944	65	3	one	one	NUM
crl-14944	65	4	hundred	hundred	NUM
crl-14944	65	5	state	state	NOUN
crl-14944	65	6	and	and	CCONJ
crl-14944	65	7	federal	federal	ADJ
crl-14944	65	8	agencies	agency	NOUN
crl-14944	65	9	have	have	VERB
crl-14944	65	10	either	either	CCONJ
crl-14944	65	11	head	head	NOUN
crl-14944	65	12	offices	office	NOUN
crl-14944	65	13	or	or	CCONJ
crl-14944	65	14	major	major	ADJ
crl-14944	65	15	branches	branch	NOUN
crl-14944	65	16	there.13	there.13	PRON
crl-14944	65	17	the	the	DET
crl-14944	65	18	strozier	strozi	ADJ
crl-14944	65	19	library	library	NOUN
crl-14944	65	20	is	be	AUX
crl-14944	65	21	the	the	DET
crl-14944	65	22	main	main	ADJ
crl-14944	65	23	library	library	NOUN
crl-14944	65	24	at	at	ADP
crl-14944	65	25	fsu	fsu	PROPN
crl-14944	65	26	and	and	CCONJ
crl-14944	65	27	houses	house	VERB
crl-14944	65	28	the	the	DET
crl-14944	65	29	main	main	ADJ
crl-14944	65	30	reference	reference	NOUN
crl-14944	65	31	department	department	NOUN
crl-14944	65	32	.	.	PUNCT
crl-14944	66	1	while	while	SCONJ
crl-14944	66	2	there	there	PRON
crl-14944	66	3	are	be	VERB
crl-14944	66	4	separate	separate	ADJ
crl-14944	66	5	libraries	library	NOUN
crl-14944	66	6	for	for	ADP
crl-14944	66	7	the	the	DET
crl-14944	66	8	science	science	NOUN
crl-14944	66	9	and	and	CCONJ
crl-14944	66	10	law	law	NOUN
crl-14944	66	11	collections	collection	NOUN
crl-14944	66	12	,	,	PUNCT
crl-14944	66	13	this	this	DET
crl-14944	66	14	study	study	NOUN
crl-14944	66	15	is	be	AUX
crl-14944	66	16	limited	limit	VERB
crl-14944	66	17	to	to	ADP
crl-14944	66	18	the	the	DET
crl-14944	66	19	reference	reference	NOUN
crl-14944	66	20	department	department	NOUN
crl-14944	66	21	at	at	ADP
crl-14944	66	22	strozier	strozier	PROPN
crl-14944	66	23	library	library	NOUN
crl-14944	66	24	.	.	PUNCT
crl-14944	67	1	the	the	DET
crl-14944	67	2	university	university	PROPN
crl-14944	67	3	of	of	ADP
crl-14944	67	4	west	west	PROPN
crl-14944	67	5	florida	florida	PROPN
crl-14944	67	6	,	,	PUNCT
crl-14944	67	7	by	by	ADP
crl-14944	67	8	contrast	contrast	NOUN
crl-14944	67	9	,	,	PUNCT
crl-14944	67	10	is	be	AUX
crl-14944	67	11	only	only	ADV
crl-14944	67	12	twenty	twenty	NUM
crl-14944	67	13	-	-	PUNCT
crl-14944	67	14	five	five	NUM
crl-14944	67	15	years	year	NOUN
crl-14944	67	16	old	old	ADJ
crl-14944	67	17	,	,	PUNCT
crl-14944	67	18	january	january	PROPN
crl-14944	67	19	1995	1995	NUM
crl-14944	67	20	with	with	ADP
crl-14944	67	21	an	an	DET
crl-14944	67	22	enrollment	enrollment	NOUN
crl-14944	67	23	of	of	ADP
crl-14944	67	24	almost	almost	ADV
crl-14944	67	25	8,000	8,000	NUM
crl-14944	67	26	students	student	NOUN
crl-14944	67	27	at	at	ADP
crl-14944	67	28	the	the	DET
crl-14944	67	29	undergraduate	undergraduate	NOUN
crl-14944	67	30	and	and	CCONJ
crl-14944	67	31	master	master	NOUN
crl-14944	67	32	's	's	PART
crl-14944	67	33	levels	level	NOUN
crl-14944	67	34	.	.	PUNCT
crl-14944	68	1	no	no	DET
crl-14944	68	2	doctoral	doctoral	ADJ
crl-14944	68	3	programs	program	NOUN
crl-14944	68	4	are	be	AUX
crl-14944	68	5	offered.14	offered.14	PROPN
crl-14944	68	6	the	the	DET
crl-14944	68	7	university	university	NOUN
crl-14944	68	8	of	of	ADP
crl-14944	68	9	west	west	PROPN
crl-14944	68	10	florida	florida	PROPN
crl-14944	68	11	is	be	AUX
crl-14944	68	12	located	locate	VERB
crl-14944	68	13	in	in	ADP
crl-14944	68	14	pensacola	pensacola	PROPN
crl-14944	68	15	,	,	PUNCT
crl-14944	68	16	100	100	NUM
crl-14944	68	17	km	km	NOUN
crl-14944	68	18	from	from	ADP
crl-14944	68	19	the	the	DET
crl-14944	68	20	nearest	near	ADV
crl-14944	68	21	larger	large	ADJ
crl-14944	68	22	city	city	NOUN
crl-14944	68	23	,	,	PUNCT
crl-14944	68	24	mobile	mobile	NOUN
crl-14944	68	25	,	,	PUNCT
crl-14944	68	26	alabama	alabama	PROPN
crl-14944	68	27	.	.	PUNCT
crl-14944	69	1	although	although	SCONJ
crl-14944	69	2	pensacola	pensacola	PROPN
crl-14944	69	3	has	have	VERB
crl-14944	69	4	a	a	DET
crl-14944	69	5	slightly	slightly	ADV
crl-14944	69	6	larger	large	ADJ
crl-14944	69	7	metropolitan	metropolitan	ADJ
crl-14944	69	8	area	area	NOUN
crl-14944	69	9	than	than	ADP
crl-14944	69	10	tallahassee	tallahassee	PROPN
crl-14944	69	11	,	,	PUNCT
crl-14944	69	12	it	it	PRON
crl-14944	69	13	has	have	VERB
crl-14944	69	14	a	a	DET
crl-14944	69	15	smaller	small	ADJ
crl-14944	69	16	business	business	NOUN
crl-14944	69	17	center	center	NOUN
crl-14944	69	18	.	.	PUNCT
crl-14944	70	1	pensacola	pensacola	PROPN
crl-14944	70	2	is	be	AUX
crl-14944	70	3	influenced	influence	VERB
crl-14944	70	4	by	by	ADP
crl-14944	70	5	the	the	DET
crl-14944	70	6	presence	presence	NOUN
crl-14944	70	7	of	of	ADP
crl-14944	70	8	the	the	DET
crl-14944	70	9	navy	navy	NOUN
crl-14944	70	10	,	,	PUNCT
crl-14944	70	11	other	other	ADJ
crl-14944	70	12	military	military	ADJ
crl-14944	70	13	stations	station	NOUN
crl-14944	70	14	,	,	PUNCT
crl-14944	70	15	and	and	CCONJ
crl-14944	70	16	beach	beach	NOUN
crl-14944	70	17	tourism	tourism	NOUN
crl-14944	70	18	.	.	PUNCT
crl-14944	71	1	the	the	DET
crl-14944	71	2	john	john	PROPN
crl-14944	71	3	c.	c.	PROPN
crl-14944	71	4	pace	pace	PROPN
crl-14944	71	5	library	library	NOUN
crl-14944	71	6	houses	house	NOUN
crl-14944	71	7	all	all	DET
crl-14944	71	8	collections	collection	NOUN
crl-14944	71	9	at	at	ADP
crl-14944	71	10	the	the	DET
crl-14944	71	11	university	university	PROPN
crl-14944	71	12	of	of	ADP
crl-14944	71	13	west	west	PROPN
crl-14944	71	14	florida	florida	PROPN
crl-14944	71	15	.	.	PUNCT
crl-14944	72	1	the	the	DET
crl-14944	72	2	two	two	NUM
crl-14944	72	3	universities	university	NOUN
crl-14944	72	4	are	be	AUX
crl-14944	72	5	quite	quite	ADV
crl-14944	72	6	different	different	ADJ
crl-14944	72	7	in	in	ADP
crl-14944	72	8	terms	term	NOUN
crl-14944	72	9	of	of	ADP
crl-14944	72	10	location	location	NOUN
crl-14944	72	11	,	,	PUNCT
crl-14944	72	12	range	range	NOUN
crl-14944	72	13	and	and	CCONJ
crl-14944	72	14	level	level	NOUN
crl-14944	72	15	of	of	ADP
crl-14944	72	16	programs	program	NOUN
crl-14944	72	17	offered	offer	VERB
crl-14944	72	18	,	,	PUNCT
crl-14944	72	19	age	age	NOUN
crl-14944	72	20	of	of	ADP
crl-14944	72	21	the	the	DET
crl-14944	72	22	university	university	NOUN
crl-14944	72	23	,	,	PUNCT
crl-14944	72	24	and	and	CCONJ
crl-14944	72	25	the	the	DET
crl-14944	72	26	number	number	NOUN
crl-14944	72	27	of	of	ADP
crl-14944	72	28	students	student	NOUN
crl-14944	72	29	enrolled	enrol	VERB
crl-14944	72	30	.	.	PUNCT
crl-14944	73	1	these	these	DET
crl-14944	73	2	differences	difference	NOUN
crl-14944	73	3	should	should	AUX
crl-14944	73	4	be	be	AUX
crl-14944	73	5	considered	consider	VERB
crl-14944	73	6	when	when	SCONJ
crl-14944	73	7	the	the	DET
crl-14944	73	8	reference	reference	NOUN
crl-14944	73	9	services	service	NOUN
crl-14944	73	10	are	be	AUX
crl-14944	73	11	compared	compare	VERB
crl-14944	73	12	.	.	PUNCT
crl-14944	74	1	each	each	DET
crl-14944	74	2	university	university	NOUN
crl-14944	74	3	supports	support	VERB
crl-14944	74	4	one	one	NUM
crl-14944	74	5	branch	branch	NOUN
crl-14944	74	6	campus	campus	NOUN
crl-14944	74	7	with	with	ADP
crl-14944	74	8	about	about	ADV
crl-14944	74	9	1,500	1,500	NUM
crl-14944	74	10	students	student	NOUN
crl-14944	74	11	.	.	PUNCT
crl-14944	75	1	mission	mission	NOUN
crl-14944	75	2	statement	statement	VERB
crl-14944	75	3	the	the	DET
crl-14944	75	4	philosophies	philosophy	NOUN
crl-14944	75	5	of	of	ADP
crl-14944	75	6	information	information	NOUN
crl-14944	75	7	service	service	NOUN
crl-14944	75	8	at	at	ADP
crl-14944	75	9	the	the	DET
crl-14944	75	10	two	two	NUM
crl-14944	75	11	libraries	library	NOUN
crl-14944	75	12	are	be	AUX
crl-14944	75	13	similar	similar	ADJ
crl-14944	75	14	;	;	PUNCT
crl-14944	75	15	they	they	PRON
crl-14944	75	16	are	be	AUX
crl-14944	75	17	stated	state	VERB
crl-14944	75	18	in	in	ADP
crl-14944	75	19	the	the	DET
crl-14944	75	20	reference	reference	NOUN
crl-14944	75	21	policy	policy	NOUN
crl-14944	75	22	statement	statement	NOUN
crl-14944	75	23	for	for	ADP
crl-14944	75	24	each	each	DET
crl-14944	75	25	department	department	NOUN
crl-14944	75	26	.	.	PUNCT
crl-14944	76	1	the	the	DET
crl-14944	76	2	primary	primary	ADJ
crl-14944	76	3	purpose	purpose	NOUN
crl-14944	76	4	of	of	ADP
crl-14944	76	5	a	a	DET
crl-14944	76	6	reference	reference	NOUN
crl-14944	76	7	department	department	NOUN
crl-14944	76	8	is	be	AUX
crl-14944	76	9	to	to	PART
crl-14944	76	10	acquire	acquire	VERB
crl-14944	76	11	,	,	PUNCT
crl-14944	76	12	maintain	maintain	VERB
crl-14944	76	13	,	,	PUNCT
crl-14944	76	14	and	and	CCONJ
crl-14944	76	15	interpret	interpret	VERB
crl-14944	76	16	the	the	DET
crl-14944	76	17	general	general	ADJ
crl-14944	76	18	reference	reference	NOUN
crl-14944	76	19	collection	collection	NOUN
crl-14944	76	20	.	.	PUNCT
crl-14944	77	1	the	the	DET
crl-14944	77	2	librarian	librarian	PROPN
crl-14944	77	3	on	on	ADP
crl-14944	77	4	duty	duty	NOUN
crl-14944	77	5	is	be	AUX
crl-14944	77	6	responsible	responsible	ADJ
crl-14944	77	7	for	for	ADP
crl-14944	77	8	inquiries	inquiry	NOUN
crl-14944	77	9	-	-	PUNCT
crl-14944	77	10	locating	locate	VERB
crl-14944	77	11	the	the	DET
crl-14944	77	12	information	information	NOUN
crl-14944	77	13	or	or	CCONJ
crl-14944	77	14	instructing	instruct	VERB
crl-14944	77	15	patrons	patron	NOUN
crl-14944	77	16	in	in	ADP
crl-14944	77	17	how	how	SCONJ
crl-14944	77	18	to	to	PART
crl-14944	77	19	find	find	VERB
crl-14944	77	20	it.15	it.15	VERB
crl-14944	77	21	the	the	DET
crl-14944	77	22	function	function	NOUN
crl-14944	77	23	of	of	ADP
crl-14944	77	24	the	the	DET
crl-14944	77	25	reference	reference	NOUN
crl-14944	77	26	librarian	librarian	NOUN
crl-14944	77	27	is	be	AUX
crl-14944	77	28	to	to	PART
crl-14944	77	29	help	help	VERB
crl-14944	77	30	the	the	DET
crl-14944	77	31	patrons	patron	NOUN
crl-14944	77	32	find	find	VERB
crl-14944	77	33	what	what	PRON
crl-14944	77	34	they	they	PRON
crl-14944	77	35	need	need	VERB
crl-14944	77	36	,	,	PUNCT
crl-14944	77	37	not	not	PART
crl-14944	77	38	to	to	PART
crl-14944	77	39	conduct	conduct	VERB
crl-14944	77	40	the	the	DET
crl-14944	77	41	search	search	NOUN
crl-14944	77	42	for	for	ADP
crl-14944	77	43	them	they	PRON
crl-14944	77	44	.	.	PUNCT
crl-14944	78	1	the	the	DET
crl-14944	78	2	authors	author	NOUN
crl-14944	78	3	agree	agree	VERB
crl-14944	78	4	with	with	ADP
crl-14944	78	5	william	william	PROPN
crl-14944	78	6	beck	beck	PROPN
crl-14944	78	7	and	and	CCONJ
crl-14944	78	8	marsha	marsha	PROPN
crl-14944	78	9	nolf	nolf	PROPN
crl-14944	78	10	that	that	SCONJ
crl-14944	78	11	the	the	DET
crl-14944	78	12	mission	mission	NOUN
crl-14944	78	13	of	of	ADP
crl-14944	78	14	a	a	DET
crl-14944	78	15	reference	reference	NOUN
crl-14944	78	16	department	department	NOUN
crl-14944	78	17	determines	determine	VERB
crl-14944	78	18	the	the	DET
crl-14944	78	19	choice	choice	NOUN
crl-14944	78	20	of	of	ADP
crl-14944	78	21	objectives	objective	NOUN
crl-14944	78	22	,	,	PUNCT
crl-14944	78	23	the	the	DET
crl-14944	78	24	services	service	NOUN
crl-14944	78	25	provided	provide	VERB
crl-14944	78	26	,	,	PUNCT
crl-14944	78	27	and	and	CCONJ
crl-14944	78	28	the	the	DET
crl-14944	78	29	organization	organization	NOUN
crl-14944	78	30	of	of	ADP
crl-14944	78	31	the	the	DET
crl-14944	78	32	services.16	services.16	PROPN
crl-14944	78	33	the	the	DET
crl-14944	78	34	degree	degree	NOUN
crl-14944	78	35	of	of	ADP
crl-14944	78	36	similarity	similarity	NOUN
crl-14944	78	37	in	in	ADP
crl-14944	78	38	the	the	DET
crl-14944	78	39	missions	mission	NOUN
crl-14944	78	40	may	may	AUX
crl-14944	78	41	be	be	AUX
crl-14944	78	42	a	a	DET
crl-14944	78	43	result	result	NOUN
crl-14944	78	44	of	of	ADP
crl-14944	78	45	the	the	DET
crl-14944	78	46	faculty	faculty	NOUN
crl-14944	78	47	clients	client	NOUN
crl-14944	78	48	.	.	PUNCT
crl-14944	79	1	the	the	DET
crl-14944	79	2	faculties	faculty	NOUN
crl-14944	79	3	of	of	ADP
crl-14944	79	4	both	both	DET
crl-14944	79	5	institutions	institution	NOUN
crl-14944	79	6	are	be	AUX
crl-14944	79	7	involved	involve	VERB
crl-14944	79	8	with	with	ADP
crl-14944	79	9	research	research	NOUN
crl-14944	79	10	.	.	PUNCT
crl-14944	80	1	however	however	ADV
crl-14944	80	2	,	,	PUNCT
crl-14944	80	3	the	the	DET
crl-14944	80	4	populations	population	NOUN
crl-14944	80	5	of	of	ADP
crl-14944	80	6	students	student	NOUN
crl-14944	80	7	served	serve	VERB
crl-14944	80	8	by	by	ADP
crl-14944	80	9	the	the	DET
crl-14944	80	10	two	two	NUM
crl-14944	80	11	reference	reference	NOUN
crl-14944	80	12	departments	department	NOUN
crl-14944	80	13	are	be	AUX
crl-14944	80	14	quite	quite	ADV
crl-14944	80	15	different	different	ADJ
crl-14944	80	16	.	.	PUNCT
crl-14944	81	1	there	there	PRON
crl-14944	81	2	are	be	VERB
crl-14944	81	3	no	no	DET
crl-14944	81	4	ph.d	ph.d	PROPN
crl-14944	81	5	.	.	PUNCT
crl-14944	82	1	(	(	PUNCT
crl-14944	82	2	research	research	NOUN
crl-14944	82	3	)	)	PUNCT
crl-14944	82	4	degrees	degree	NOUN
crl-14944	82	5	conferred	confer	VERB
crl-14944	82	6	at	at	ADP
crl-14944	82	7	uwf	uwf	NOUN
crl-14944	82	8	and	and	CCONJ
crl-14944	82	9	the	the	DET
crl-14944	82	10	student	student	NOUN
crl-14944	82	11	body	body	NOUN
crl-14944	82	12	comes	come	VERB
crl-14944	82	13	from	from	ADP
crl-14944	82	14	a	a	DET
crl-14944	82	15	much	much	ADV
crl-14944	82	16	smaller	small	ADJ
crl-14944	82	17	region	region	NOUN
crl-14944	82	18	;	;	PUNCT
crl-14944	82	19	many	many	ADJ
crl-14944	82	20	students	student	NOUN
crl-14944	82	21	combine	combine	VERB
crl-14944	82	22	work	work	NOUN
crl-14944	82	23	and	and	CCONJ
crl-14944	82	24	study	study	NOUN
crl-14944	82	25	.	.	PUNCT
crl-14944	83	1	the	the	DET
crl-14944	83	2	student	student	NOUN
crl-14944	83	3	body	body	NOUN
crl-14944	83	4	at	at	ADP
crl-14944	83	5	fsu	fsu	PROPN
crl-14944	83	6	is	be	AUX
crl-14944	83	7	typical	typical	ADJ
crl-14944	83	8	of	of	ADP
crl-14944	83	9	a	a	DET
crl-14944	83	10	large	large	ADJ
crl-14944	83	11	state	state	NOUN
crl-14944	83	12	university	university	NOUN
crl-14944	83	13	.	.	PUNCT
crl-14944	84	1	a	a	DET
crl-14944	84	2	strategic	strategic	ADJ
crl-14944	84	3	analysis	analysis	NOUN
crl-14944	84	4	of	of	ADP
crl-14944	84	5	the	the	DET
crl-14944	84	6	delivery	delivery	NOUN
crl-14944	84	7	of	of	ADP
crl-14944	84	8	service	service	NOUN
crl-14944	84	9	63	63	NUM
crl-14944	84	10	reference	reference	NOUN
crl-14944	84	11	policy	policy	NOUN
crl-14944	84	12	:	:	PUNCT
crl-14944	84	13	objectives	objective	VERB
crl-14944	84	14	both	both	DET
crl-14944	84	15	reference	reference	NOUN
crl-14944	84	16	departments	department	NOUN
crl-14944	84	17	have	have	AUX
crl-14944	84	18	written	write	VERB
crl-14944	84	19	policy	policy	NOUN
crl-14944	84	20	statements	statement	NOUN
crl-14944	84	21	.	.	PUNCT
crl-14944	85	1	these	these	PRON
crl-14944	85	2	include	include	VERB
crl-14944	85	3	general	general	ADJ
crl-14944	85	4	mission	mission	NOUN
crl-14944	85	5	statements	statement	NOUN
crl-14944	85	6	for	for	ADP
crl-14944	85	7	the	the	DET
crl-14944	85	8	reference	reference	NOUN
crl-14944	85	9	departments	department	NOUN
crl-14944	85	10	and	and	CCONJ
crl-14944	85	11	their	their	PRON
crl-14944	85	12	translations	translation	NOUN
crl-14944	85	13	into	into	ADP
crl-14944	85	14	specific	specific	ADJ
crl-14944	85	15	objectives	objective	NOUN
crl-14944	85	16	for	for	ADP
crl-14944	85	17	the	the	DET
crl-14944	85	18	departments	department	NOUN
crl-14944	85	19	.	.	PUNCT
crl-14944	86	1	both	both	DET
crl-14944	86	2	policies	policy	NOUN
crl-14944	86	3	follow	follow	VERB
crl-14944	86	4	the	the	DET
crl-14944	86	5	"	"	PUNCT
crl-14944	86	6	draft	draft	NOUN
crl-14944	86	7	outline	outline	NOUN
crl-14944	86	8	of	of	ADP
crl-14944	86	9	reference	reference	NOUN
crl-14944	86	10	service	service	NOUN
crl-14944	86	11	policy	policy	NOUN
crl-14944	86	12	manual	manual	NOUN
crl-14944	86	13	,	,	PUNCT
crl-14944	86	14	"	"	PUNCT
crl-14944	86	15	prepared	prepare	VERB
crl-14944	86	16	by	by	ADP
crl-14944	86	17	the	the	DET
crl-14944	86	18	standards	standard	NOUN
crl-14944	86	19	committee	committee	NOUN
crl-14944	86	20	,	,	PUNCT
crl-14944	86	21	reference	reference	NOUN
crl-14944	86	22	and	and	CCONJ
crl-14944	86	23	adult	adult	NOUN
crl-14944	86	24	services	service	NOUN
crl-14944	86	25	division	division	NOUN
crl-14944	86	26	,	,	PUNCT
crl-14944	86	27	american	american	PROPN
crl-14944	86	28	library	library	PROPN
crl-14944	86	29	associationp	associationp	ADP
crl-14944	86	30	these	these	DET
crl-14944	86	31	policies	policy	NOUN
crl-14944	86	32	state	state	VERB
crl-14944	86	33	the	the	DET
crl-14944	86	34	nature	nature	NOUN
crl-14944	86	35	of	of	ADP
crl-14944	86	36	reference	reference	NOUN
crl-14944	86	37	service	service	NOUN
crl-14944	86	38	,	,	PUNCT
crl-14944	86	39	types	type	NOUN
crl-14944	86	40	of	of	ADP
crl-14944	86	41	services	service	NOUN
crl-14944	86	42	offered	offer	VERB
crl-14944	86	43	,	,	PUNCT
crl-14944	86	44	main	main	ADJ
crl-14944	86	45	categories	category	NOUN
crl-14944	86	46	of	of	ADP
crl-14944	86	47	library	library	ADJ
crl-14944	86	48	users	user	NOUN
crl-14944	86	49	,	,	PUNCT
crl-14944	86	50	desk	desk	NOUN
crl-14944	86	51	service	service	NOUN
crl-14944	86	52	policies	policy	NOUN
crl-14944	86	53	and	and	CCONJ
crl-14944	86	54	instruction	instruction	NOUN
crl-14944	86	55	,	,	PUNCT
crl-14944	86	56	interlibrary	interlibrary	ADJ
crl-14944	86	57	loan	loan	NOUN
crl-14944	86	58	service	service	NOUN
crl-14944	86	59	,	,	PUNCT
crl-14944	86	60	and	and	CCONJ
crl-14944	86	61	bibliographic	bibliographic	ADJ
crl-14944	86	62	service	service	NOUN
crl-14944	86	63	.	.	PUNCT
crl-14944	87	1	however	however	ADV
crl-14944	87	2	,	,	PUNCT
crl-14944	87	3	uwf	uwf	NOUN
crl-14944	87	4	'	'	PUNCT
crl-14944	87	5	s	s	PART
crl-14944	87	6	reference	reference	NOUN
crl-14944	87	7	policy	policy	NOUN
crl-14944	87	8	document	document	NOUN
crl-14944	87	9	is	be	AUX
crl-14944	87	10	not	not	PART
crl-14944	87	11	current	current	ADJ
crl-14944	87	12	.	.	PUNCT
crl-14944	88	1	18	18	NUM
crl-14944	88	2	most	most	ADJ
crl-14944	88	3	of	of	ADP
crl-14944	88	4	the	the	DET
crl-14944	88	5	reference	reference	NOUN
crl-14944	88	6	policies	policy	NOUN
crl-14944	88	7	at	at	ADP
crl-14944	88	8	uwf	uwf	NOUN
crl-14944	88	9	are	be	AUX
crl-14944	88	10	incorporated	incorporate	VERB
crl-14944	88	11	in	in	ADP
crl-14944	88	12	other	other	ADJ
crl-14944	88	13	policy	policy	NOUN
crl-14944	88	14	works	work	NOUN
crl-14944	88	15	such	such	ADJ
crl-14944	88	16	as	as	ADP
crl-14944	88	17	the	the	DET
crl-14944	88	18	collection	collection	NOUN
crl-14944	88	19	development	development	NOUN
crl-14944	88	20	and	and	CCONJ
crl-14944	88	21	automation	automation	NOUN
crl-14944	88	22	policies	policy	NOUN
crl-14944	88	23	.	.	PUNCT
crl-14944	89	1	the	the	DET
crl-14944	89	2	reference	reference	PROPN
crl-14944	89	3	department	department	PROPN
crl-14944	89	4	service	service	NOUN
crl-14944	89	5	policy	policy	NOUN
crl-14944	89	6	at	at	ADP
crl-14944	89	7	fsu	fsu	PROPN
crl-14944	89	8	is	be	AUX
crl-14944	89	9	current	current	ADJ
crl-14944	89	10	.	.	PUNCT
crl-14944	90	1	19	19	NUM
crl-14944	90	2	the	the	DET
crl-14944	90	3	purpose	purpose	NOUN
crl-14944	90	4	of	of	ADP
crl-14944	90	5	the	the	DET
crl-14944	90	6	reference	reference	NOUN
crl-14944	90	7	department	department	NOUN
crl-14944	90	8	in	in	ADP
crl-14944	90	9	each	each	DET
crl-14944	90	10	case	case	NOUN
crl-14944	90	11	is	be	AUX
crl-14944	90	12	to	to	PART
crl-14944	90	13	acquire	acquire	VERB
crl-14944	90	14	,	,	PUNCT
crl-14944	90	15	maintain	maintain	VERB
crl-14944	90	16	,	,	PUNCT
crl-14944	90	17	and	and	CCONJ
crl-14944	90	18	interpret	interpret	VERB
crl-14944	90	19	the	the	DET
crl-14944	90	20	general	general	ADJ
crl-14944	90	21	reference	reference	NOUN
crl-14944	90	22	collections	collection	NOUN
crl-14944	90	23	of	of	ADP
crl-14944	90	24	the	the	DET
crl-14944	90	25	libraries	library	NOUN
crl-14944	90	26	to	to	PART
crl-14944	90	27	service	service	VERB
crl-14944	90	28	the	the	DET
crl-14944	90	29	information	information	NOUN
crl-14944	90	30	needs	need	NOUN
crl-14944	90	31	of	of	ADP
crl-14944	90	32	the	the	DET
crl-14944	90	33	patrons	patron	NOUN
crl-14944	90	34	.	.	PUNCT
crl-14944	91	1	the	the	DET
crl-14944	91	2	reference	reference	NOUN
crl-14944	91	3	policies	policy	NOUN
crl-14944	91	4	can	can	AUX
crl-14944	91	5	be	be	AUX
crl-14944	91	6	summarized	summarize	VERB
crl-14944	91	7	in	in	ADP
crl-14944	91	8	the	the	DET
crl-14944	91	9	following	follow	VERB
crl-14944	91	10	five	five	NUM
crl-14944	91	11	points	point	NOUN
crl-14944	91	12	:	:	PUNCT
crl-14944	91	13	•	•	ADP
crl-14944	91	14	to	to	PART
crl-14944	91	15	select	select	VERB
crl-14944	91	16	,	,	PUNCT
crl-14944	91	17	acquire	acquire	VERB
crl-14944	91	18	,	,	PUNCT
crl-14944	91	19	organize	organize	VERB
crl-14944	91	20	and	and	CCONJ
crl-14944	91	21	maintain	maintain	VERB
crl-14944	91	22	a	a	DET
crl-14944	91	23	reference	reference	NOUN
crl-14944	91	24	collection	collection	NOUN
crl-14944	91	25	that	that	PRON
crl-14944	91	26	fulfills	fulfill	VERB
crl-14944	91	27	the	the	DET
crl-14944	91	28	patrons	patron	NOUN
crl-14944	91	29	'	'	PART
crl-14944	91	30	(	(	PUNCT
crl-14944	91	31	students	student	NOUN
crl-14944	91	32	,	,	PUNCT
crl-14944	91	33	faculty	faculty	NOUN
crl-14944	91	34	,	,	PUNCT
crl-14944	91	35	staff	staff	NOUN
crl-14944	91	36	and	and	CCONJ
crl-14944	91	37	community	community	NOUN
crl-14944	91	38	users	user	NOUN
crl-14944	91	39	)	)	PUNCT
crl-14944	91	40	need	need	VERB
crl-14944	91	41	for	for	ADP
crl-14944	91	42	information	information	NOUN
crl-14944	91	43	;	;	PUNCT
crl-14944	91	44	•	•	ADP
crl-14944	91	45	to	to	PART
crl-14944	91	46	provide	provide	VERB
crl-14944	91	47	information	information	NOUN
crl-14944	91	48	service	service	NOUN
crl-14944	91	49	of	of	ADP
crl-14944	91	50	high	high	ADJ
crl-14944	91	51	quality	quality	NOUN
crl-14944	91	52	to	to	ADP
crl-14944	91	53	all	all	DET
crl-14944	91	54	patrons	patron	NOUN
crl-14944	91	55	;	;	PUNCT
crl-14944	91	56	•	•	ADP
crl-14944	91	57	to	to	PART
crl-14944	91	58	provide	provide	VERB
crl-14944	91	59	instruction	instruction	NOUN
crl-14944	91	60	in	in	ADP
crl-14944	91	61	the	the	DET
crl-14944	91	62	use	use	NOUN
crl-14944	91	63	of	of	ADP
crl-14944	91	64	the	the	DET
crl-14944	91	65	library	library	NOUN
crl-14944	91	66	;	;	PUNCT
crl-14944	91	67	•	•	ADP
crl-14944	91	68	to	to	PART
crl-14944	91	69	cooperate	cooperate	VERB
crl-14944	91	70	with	with	ADP
crl-14944	91	71	other	other	ADJ
crl-14944	91	72	library	library	NOUN
crl-14944	91	73	departments	department	NOUN
crl-14944	91	74	,	,	PUNCT
crl-14944	91	75	the	the	DET
crl-14944	91	76	university	university	NOUN
crl-14944	91	77	community	community	NOUN
crl-14944	91	78	,	,	PUNCT
crl-14944	91	79	other	other	ADJ
crl-14944	91	80	libraries	library	NOUN
crl-14944	91	81	,	,	PUNCT
crl-14944	91	82	and	and	CCONJ
crl-14944	91	83	agencies	agency	NOUN
crl-14944	91	84	to	to	PART
crl-14944	91	85	provide	provide	VERB
crl-14944	91	86	optimal	optimal	ADJ
crl-14944	91	87	service	service	NOUN
crl-14944	91	88	;	;	PUNCT
crl-14944	91	89	•	•	ADP
crl-14944	91	90	to	to	PART
crl-14944	91	91	collect	collect	VERB
crl-14944	91	92	statistics	statistic	NOUN
crl-14944	91	93	for	for	ADP
crl-14944	91	94	use	use	NOUN
crl-14944	91	95	in	in	ADP
crl-14944	91	96	evaluation	evaluation	NOUN
crl-14944	91	97	of	of	ADP
crl-14944	91	98	the	the	DET
crl-14944	91	99	reference	reference	NOUN
crl-14944	91	100	services	service	NOUN
crl-14944	91	101	.	.	PUNCT
crl-14944	92	1	both	both	DET
crl-14944	92	2	libraries	library	NOUN
crl-14944	92	3	have	have	VERB
crl-14944	92	4	other	other	ADJ
crl-14944	92	5	policies	policy	NOUN
crl-14944	92	6	covering	cover	VERB
crl-14944	92	7	specific	specific	ADJ
crl-14944	92	8	areas	area	NOUN
crl-14944	92	9	of	of	ADP
crl-14944	92	10	their	their	PRON
crl-14944	92	11	missions	mission	NOUN
crl-14944	92	12	.	.	PUNCT
crl-14944	93	1	they	they	PRON
crl-14944	93	2	include	include	VERB
crl-14944	93	3	collection	collection	NOUN
crl-14944	93	4	development	development	NOUN
crl-14944	93	5	,	,	PUNCT
crl-14944	93	6	personnel	personnel	NOUN
crl-14944	93	7	policies	policy	NOUN
crl-14944	93	8	describing	describe	VERB
crl-14944	93	9	preferred	preferred	ADJ
crl-14944	93	10	behavior	behavior	NOUN
crl-14944	93	11	and	and	CCONJ
crl-14944	93	12	methods	method	NOUN
crl-14944	93	13	for	for	ADP
crl-14944	93	14	achieving	achieve	VERB
crl-14944	93	15	contact	contact	NOUN
crl-14944	93	16	with	with	ADP
crl-14944	93	17	patrons	patron	NOUN
crl-14944	93	18	,	,	PUNCT
crl-14944	93	19	and	and	CCONJ
crl-14944	93	20	policies	policy	NOUN
crl-14944	93	21	for	for	ADP
crl-14944	93	22	the	the	DET
crl-14944	93	23	management	management	NOUN
crl-14944	93	24	of	of	ADP
crl-14944	93	25	problem	problem	NOUN
crl-14944	93	26	patrons	patron	NOUN
crl-14944	93	27	.	.	PUNCT
crl-14944	94	1	these	these	DET
crl-14944	94	2	five	five	NUM
crl-14944	94	3	objectives	objective	NOUN
crl-14944	94	4	form	form	VERB
crl-14944	94	5	the	the	DET
crl-14944	94	6	basis	basis	NOUN
crl-14944	94	7	for	for	ADP
crl-14944	94	8	the	the	DET
crl-14944	94	9	analysis	analysis	NOUN
crl-14944	94	10	of	of	ADP
crl-14944	94	11	the	the	DET
crl-14944	94	12	reference	reference	NOUN
crl-14944	94	13	departments	department	NOUN
crl-14944	94	14	.	.	PUNCT
crl-14944	95	1	the	the	DET
crl-14944	95	2	first	first	ADJ
crl-14944	95	3	objective	objective	ADJ
crl-14944	95	4	addresses	address	NOUN
crl-14944	95	5	collection	collection	NOUN
crl-14944	95	6	development	development	NOUN
crl-14944	95	7	,	,	PUNCT
crl-14944	95	8	providing	provide	VERB
crl-14944	95	9	the	the	DET
crl-14944	95	10	raw	raw	ADJ
crl-14944	95	11	materials	material	NOUN
crl-14944	95	12	necessary	necessary	ADJ
crl-14944	95	13	to	to	PART
crl-14944	95	14	support	support	VERB
crl-14944	95	15	the	the	DET
crl-14944	95	16	reference	reference	NOUN
crl-14944	95	17	department	department	NOUN
crl-14944	95	18	's	's	PART
crl-14944	95	19	information	information	NOUN
crl-14944	95	20	service	service	NOUN
crl-14944	95	21	function	function	NOUN
crl-14944	95	22	.	.	PUNCT
crl-14944	96	1	the	the	DET
crl-14944	96	2	next	next	ADJ
crl-14944	96	3	three	three	NUM
crl-14944	96	4	objectives	objective	NOUN
crl-14944	96	5	deal	deal	VERB
crl-14944	96	6	with	with	ADP
crl-14944	96	7	the	the	DET
crl-14944	96	8	provision	provision	NOUN
crl-14944	96	9	of	of	ADP
crl-14944	96	10	reference	reference	NOUN
crl-14944	96	11	service	service	NOUN
crl-14944	96	12	to	to	ADP
crl-14944	96	13	various	various	ADJ
crl-14944	96	14	groups	group	NOUN
crl-14944	96	15	of	of	ADP
crl-14944	96	16	library	library	NOUN
crl-14944	96	17	users	user	NOUN
crl-14944	96	18	.	.	PUNCT
crl-14944	97	1	the	the	DET
crl-14944	97	2	last	last	ADJ
crl-14944	97	3	objective	objective	NOUN
crl-14944	97	4	,	,	PUNCT
crl-14944	97	5	the	the	DET
crl-14944	97	6	collection	collection	NOUN
crl-14944	97	7	of	of	ADP
crl-14944	97	8	statistics	statistic	NOUN
crl-14944	97	9	for	for	ADP
crl-14944	97	10	use	use	NOUN
crl-14944	97	11	in	in	ADP
crl-14944	97	12	evaluation	evaluation	NOUN
crl-14944	97	13	,	,	PUNCT
crl-14944	97	14	addresses	address	VERB
crl-14944	97	15	the	the	DET
crl-14944	97	16	final	final	ADJ
crl-14944	97	17	step	step	NOUN
crl-14944	97	18	in	in	ADP
crl-14944	97	19	the	the	DET
crl-14944	97	20	strategic	strategic	ADJ
crl-14944	97	21	management	management	NOUN
crl-14944	97	22	process	process	NOUN
crl-14944	97	23	-	-	PUNCT
crl-14944	97	24	the	the	DET
crl-14944	97	25	evaluation	evaluation	NOUN
crl-14944	97	26	of	of	ADP
crl-14944	97	27	outcomes	outcome	NOUN
crl-14944	97	28	in	in	ADP
crl-14944	97	29	terms	term	NOUN
crl-14944	97	30	of	of	ADP
crl-14944	97	31	performance	performance	NOUN
crl-14944	97	32	in	in	ADP
crl-14944	97	33	achieving	achieve	VERB
crl-14944	97	34	the	the	DET
crl-14944	97	35	specific	specific	ADJ
crl-14944	97	36	goals	goal	NOUN
crl-14944	97	37	of	of	ADP
crl-14944	97	38	the	the	DET
crl-14944	97	39	organization	organization	NOUN
crl-14944	97	40	.	.	PUNCT
crl-14944	98	1	its	its	PRON
crl-14944	98	2	inclusion	inclusion	NOUN
crl-14944	98	3	as	as	ADP
crl-14944	98	4	an	an	DET
crl-14944	98	5	objective	objective	NOUN
crl-14944	98	6	sends	send	VERB
crl-14944	98	7	up	up	ADP
crl-14944	98	8	a	a	DET
crl-14944	98	9	red	red	ADJ
crl-14944	98	10	flag	flag	NOUN
crl-14944	98	11	of	of	ADP
crl-14944	98	12	caution	caution	NOUN
crl-14944	98	13	to	to	ADP
crl-14944	98	14	the	the	DET
crl-14944	98	15	analyst	analyst	NOUN
crl-14944	98	16	.	.	PUNCT
crl-14944	99	1	there	there	PRON
crl-14944	99	2	seem	seem	VERB
crl-14944	99	3	to	to	PART
crl-14944	99	4	be	be	AUX
crl-14944	99	5	two	two	NUM
crl-14944	99	6	possible	possible	ADJ
crl-14944	99	7	explanations	explanation	NOUN
crl-14944	99	8	for	for	ADP
crl-14944	99	9	the	the	DET
crl-14944	99	10	inclusion	inclusion	NOUN
crl-14944	99	11	of	of	ADP
crl-14944	99	12	this	this	DET
crl-14944	99	13	last	last	ADJ
crl-14944	99	14	objective	objective	NOUN
crl-14944	99	15	.	.	PUNCT
crl-14944	100	1	the	the	DET
crl-14944	100	2	organization	organization	NOUN
crl-14944	100	3	could	could	AUX
crl-14944	100	4	consider	consider	VERB
crl-14944	100	5	the	the	DET
crl-14944	100	6	measurement	measurement	NOUN
crl-14944	100	7	and	and	CCONJ
crl-14944	100	8	evaluation	evaluation	NOUN
crl-14944	100	9	of	of	ADP
crl-14944	100	10	its	its	PRON
crl-14944	100	11	objectives	objective	NOUN
crl-14944	100	12	so	so	ADV
crl-14944	100	13	central	central	ADJ
crl-14944	100	14	to	to	ADP
crl-14944	100	15	its	its	PRON
crl-14944	100	16	mission	mission	NOUN
crl-14944	100	17	that	that	PRON
crl-14944	100	18	this	this	PRON
crl-14944	100	19	is	be	AUX
crl-14944	100	20	made	make	VERB
crl-14944	100	21	an	an	DET
crl-14944	100	22	objective	objective	NOUN
crl-14944	100	23	.	.	PUNCT
crl-14944	101	1	the	the	DET
crl-14944	101	2	second	second	ADJ
crl-14944	101	3	possibility	possibility	NOUN
crl-14944	101	4	is	be	AUX
crl-14944	101	5	that	that	SCONJ
crl-14944	101	6	the	the	DET
crl-14944	101	7	organization	organization	NOUN
crl-14944	101	8	perceives	perceive	VERB
crl-14944	101	9	the	the	DET
crl-14944	101	10	gathering	gathering	NOUN
crl-14944	101	11	of	of	ADP
crl-14944	101	12	statistics	statistic	NOUN
crl-14944	101	13	on	on	ADP
crl-14944	101	14	its	its	PRON
crl-14944	101	15	operations	operation	NOUN
crl-14944	101	16	as	as	ADP
crl-14944	101	17	an	an	DET
crl-14944	101	18	end	end	NOUN
crl-14944	101	19	in	in	ADP
crl-14944	101	20	itself	itself	PRON
crl-14944	101	21	.	.	PUNCT
crl-14944	102	1	libraries	library	NOUN
crl-14944	102	2	have	have	AUX
crl-14944	102	3	long	long	ADV
crl-14944	102	4	been	be	AUX
crl-14944	102	5	enamored	enamored	ADJ
crl-14944	102	6	with	with	ADP
crl-14944	102	7	the	the	DET
crl-14944	102	8	number	number	NOUN
crl-14944	102	9	of	of	ADP
crl-14944	102	10	volumes	volume	NOUN
crl-14944	102	11	in	in	ADP
crl-14944	102	12	their	their	PRON
crl-14944	102	13	collections	collection	NOUN
crl-14944	102	14	,	,	PUNCT
crl-14944	102	15	for	for	ADP
crl-14944	102	16	example	example	NOUN
crl-14944	102	17	.	.	PUNCT
crl-14944	103	1	while	while	SCONJ
crl-14944	103	2	such	such	DET
crl-14944	103	3	a	a	DET
crl-14944	103	4	statistic	statistic	NOUN
crl-14944	103	5	may	may	AUX
crl-14944	103	6	be	be	AUX
crl-14944	103	7	of	of	ADP
crl-14944	103	8	importance	importance	NOUN
crl-14944	103	9	in	in	ADP
crl-14944	103	10	evaluating	evaluate	VERB
crl-14944	103	11	the	the	DET
crl-14944	103	12	collection	collection	NOUN
crl-14944	103	13	of	of	ADP
crl-14944	103	14	a	a	DET
crl-14944	103	15	national	national	ADJ
crl-14944	103	16	library	library	NOUN
crl-14944	103	17	,	,	PUNCT
crl-14944	103	18	it	it	PRON
crl-14944	103	19	is	be	AUX
crl-14944	103	20	of	of	ADP
crl-14944	103	21	dubious	dubious	ADJ
crl-14944	103	22	worth	worth	NOUN
crl-14944	103	23	in	in	ADP
crl-14944	103	24	the	the	DET
crl-14944	103	25	evaluation	evaluation	NOUN
crl-14944	103	26	of	of	ADP
crl-14944	103	27	a	a	DET
crl-14944	103	28	modern	modern	ADJ
crl-14944	103	29	university	university	NOUN
crl-14944	103	30	library	library	NOUN
crl-14944	103	31	reference	reference	NOUN
crl-14944	103	32	collection	collection	NOUN
crl-14944	103	33	.	.	PUNCT
crl-14944	104	1	holdings	holding	NOUN
crl-14944	104	2	are	be	AUX
crl-14944	104	3	of	of	ADP
crl-14944	104	4	value	value	NOUN
crl-14944	104	5	as	as	SCONJ
crl-14944	104	6	they	they	PRON
crl-14944	104	7	relate	relate	VERB
crl-14944	104	8	to	to	ADP
crl-14944	104	9	meeting	meet	VERB
crl-14944	104	10	the	the	DET
crl-14944	104	11	objectives	objective	NOUN
crl-14944	104	12	of	of	ADP
crl-14944	104	13	the	the	DET
crl-14944	104	14	library	library	NOUN
crl-14944	104	15	,	,	PUNCT
crl-14944	104	16	not	not	PART
crl-14944	104	17	in	in	ADP
crl-14944	104	18	and	and	CCONJ
crl-14944	104	19	of	of	ADP
crl-14944	104	20	themselves	themselves	PRON
crl-14944	104	21	.	.	PUNCT
crl-14944	105	1	types	type	NOUN
crl-14944	105	2	of	of	ADP
crl-14944	105	3	clientele	clientele	NOUN
crl-14944	105	4	served	serve	VERB
crl-14944	105	5	the	the	DET
crl-14944	105	6	study	study	NOUN
crl-14944	105	7	uncovered	uncover	VERB
crl-14944	105	8	major	major	ADJ
crl-14944	105	9	differences	difference	NOUN
crl-14944	105	10	in	in	ADP
crl-14944	105	11	the	the	DET
crl-14944	105	12	types	type	NOUN
crl-14944	105	13	of	of	ADP
crl-14944	105	14	patrons	patron	NOUN
crl-14944	105	15	served	serve	VERB
crl-14944	105	16	by	by	ADP
crl-14944	105	17	uwf	uwf	NOUN
crl-14944	105	18	and	and	CCONJ
crl-14944	105	19	fsu	fsu	PROPN
crl-14944	105	20	.	.	PUNCT
crl-14944	106	1	the	the	DET
crl-14944	106	2	university	university	PROPN
crl-14944	106	3	of	of	ADP
crl-14944	106	4	west	west	PROPN
crl-14944	106	5	florida	florida	PROPN
crl-14944	106	6	serves	serve	VERB
crl-14944	106	7	many	many	ADJ
crl-14944	106	8	more	more	ADJ
crl-14944	106	9	patrons	patron	NOUN
crl-14944	106	10	who	who	PRON
crl-14944	106	11	are	be	AUX
crl-14944	106	12	not	not	PART
crl-14944	106	13	associated	associate	VERB
crl-14944	106	14	with	with	ADP
crl-14944	106	15	the	the	DET
crl-14944	106	16	university	university	NOUN
crl-14944	106	17	.	.	PUNCT
crl-14944	107	1	sixty	sixty	NUM
crl-14944	107	2	percent	percent	NOUN
crl-14944	107	3	of	of	ADP
crl-14944	107	4	the	the	DET
crl-14944	107	5	patrons	patron	NOUN
crl-14944	107	6	served	serve	VERB
crl-14944	107	7	at	at	ADP
crl-14944	107	8	the	the	DET
crl-14944	107	9	reference	reference	NOUN
crl-14944	107	10	department	department	NOUN
crl-14944	107	11	at	at	ADP
crl-14944	107	12	uwf	uwf	NOUN
crl-14944	107	13	are	be	AUX
crl-14944	107	14	students	student	NOUN
crl-14944	107	15	,	,	PUNCT
crl-14944	107	16	faculty	faculty	NOUN
crl-14944	107	17	,	,	PUNCT
crl-14944	107	18	and	and	CCONJ
crl-14944	107	19	staff	staff	NOUN
crl-14944	107	20	.	.	PUNCT
crl-14944	108	1	forty	forty	NUM
crl-14944	108	2	percent	percent	NOUN
crl-14944	108	3	of	of	ADP
crl-14944	108	4	the	the	DET
crl-14944	108	5	patrons	patron	NOUN
crl-14944	108	6	are	be	AUX
crl-14944	108	7	community	community	NOUN
crl-14944	108	8	users.20	users.20	NOUN
crl-14944	108	9	at	at	ADP
crl-14944	108	10	fsu	fsu	PROPN
crl-14944	108	11	,	,	PUNCT
crl-14944	108	12	93	93	NUM
crl-14944	108	13	percent	percent	NOUN
crl-14944	108	14	are	be	AUX
crl-14944	108	15	students	student	NOUN
crl-14944	108	16	,	,	PUNCT
crl-14944	108	17	faculty	faculty	NOUN
crl-14944	108	18	,	,	PUNCT
crl-14944	108	19	and	and	CCONJ
crl-14944	108	20	staff	staff	NOUN
crl-14944	108	21	.	.	PUNCT
crl-14944	109	1	only	only	ADV
crl-14944	109	2	7	7	NUM
crl-14944	109	3	percent	percent	NOUN
crl-14944	109	4	are	be	AUX
crl-14944	109	5	community	community	NOUN
crl-14944	109	6	users.21	users.21	PROPN
crl-14944	109	7	fsu	fsu	PROPN
crl-14944	109	8	is	be	AUX
crl-14944	109	9	located	locate	VERB
crl-14944	109	10	in	in	ADP
crl-14944	109	11	tallahassee	tallahassee	PROPN
crl-14944	109	12	.	.	PUNCT
crl-14944	110	1	this	this	PRON
crl-14944	110	2	is	be	AUX
crl-14944	110	3	the	the	DET
crl-14944	110	4	state	state	NOUN
crl-14944	110	5	capital	capital	NOUN
crl-14944	110	6	with	with	ADP
crl-14944	110	7	a	a	DET
crl-14944	110	8	large	large	ADJ
crl-14944	110	9	public	public	ADJ
crl-14944	110	10	library	library	NOUN
crl-14944	110	11	.	.	PUNCT
crl-14944	111	1	many	many	ADJ
crl-14944	111	2	other	other	ADJ
crl-14944	111	3	information	information	NOUN
crl-14944	111	4	sources	source	NOUN
crl-14944	111	5	and	and	CCONJ
crl-14944	111	6	agencies	agency	NOUN
crl-14944	111	7	are	be	AUX
crl-14944	111	8	available	available	ADJ
crl-14944	111	9	to	to	ADP
crl-14944	111	10	community	community	NOUN
crl-14944	111	11	users	user	NOUN
crl-14944	111	12	.	.	PUNCT
crl-14944	112	1	uwf	uwf	PROPN
crl-14944	112	2	is	be	AUX
crl-14944	112	3	located	locate	VERB
crl-14944	112	4	in	in	ADP
crl-14944	112	5	pensacola	pensacola	PROPN
crl-14944	112	6	,	,	PUNCT
crl-14944	112	7	a	a	DET
crl-14944	112	8	smaller	small	ADJ
crl-14944	112	9	city	city	NOUN
crl-14944	112	10	with	with	ADP
crl-14944	112	11	few	few	ADJ
crl-14944	112	12	alternative	alternative	ADJ
crl-14944	112	13	information	information	NOUN
crl-14944	112	14	sources	source	NOUN
crl-14944	112	15	and	and	CCONJ
crl-14944	112	16	agencies	agency	NOUN
crl-14944	112	17	.	.	PUNCT
crl-14944	113	1	64	64	NUM
crl-14944	113	2	college	college	PROPN
crl-14944	113	3	&	&	CCONJ
crl-14944	113	4	research	research	PROPN
crl-14944	113	5	libraries	library	NOUN
crl-14944	113	6	differences	difference	NOUN
crl-14944	113	7	in	in	ADP
crl-14944	113	8	the	the	DET
crl-14944	113	9	types	type	NOUN
crl-14944	113	10	of	of	ADP
crl-14944	113	11	patrons	patron	NOUN
crl-14944	113	12	at	at	ADP
crl-14944	113	13	the	the	DET
crl-14944	113	14	two	two	NUM
crl-14944	113	15	libraries	library	NOUN
crl-14944	113	16	may	may	AUX
crl-14944	113	17	also	also	ADV
crl-14944	113	18	result	result	VERB
crl-14944	113	19	from	from	ADP
crl-14944	113	20	the	the	DET
crl-14944	113	21	strategy	strategy	NOUN
crl-14944	113	22	chosen	choose	VERB
crl-14944	113	23	by	by	ADP
crl-14944	113	24	each	each	DET
crl-14944	113	25	university	university	NOUN
crl-14944	113	26	to	to	PART
crl-14944	113	27	meet	meet	VERB
crl-14944	113	28	its	its	PRON
crl-14944	113	29	objectives	objective	NOUN
crl-14944	113	30	.	.	PUNCT
crl-14944	114	1	here	here	ADV
crl-14944	114	2	we	we	PRON
crl-14944	114	3	are	be	AUX
crl-14944	114	4	referring	refer	VERB
crl-14944	114	5	to	to	ADP
crl-14944	114	6	how	how	SCONJ
crl-14944	114	7	each	each	DET
crl-14944	114	8	university	university	NOUN
crl-14944	114	9	and	and	CCONJ
crl-14944	114	10	its	its	PRON
crl-14944	114	11	library	library	NOUN
crl-14944	114	12	perceive	perceive	VERB
crl-14944	114	13	their	their	PRON
crl-14944	114	14	mission	mission	NOUN
crl-14944	114	15	.	.	PUNCT
crl-14944	115	1	information	information	NOUN
crl-14944	115	2	to	to	PART
crl-14944	115	3	test	test	VERB
crl-14944	115	4	this	this	DET
crl-14944	115	5	hypothesis	hypothesis	NOUN
crl-14944	115	6	was	be	AUX
crl-14944	115	7	not	not	PART
crl-14944	115	8	found	find	VERB
crl-14944	115	9	in	in	ADP
crl-14944	115	10	the	the	DET
crl-14944	115	11	policy	policy	NOUN
crl-14944	115	12	statements	statement	NOUN
crl-14944	115	13	of	of	ADP
crl-14944	115	14	the	the	DET
crl-14944	115	15	reference	reference	NOUN
crl-14944	115	16	departments	department	NOUN
crl-14944	115	17	.	.	PUNCT
crl-14944	116	1	reference	reference	NOUN
crl-14944	116	2	collection	collection	NOUN
crl-14944	116	3	collection	collection	NOUN
crl-14944	116	4	development	development	NOUN
crl-14944	116	5	occurs	occur	VERB
crl-14944	116	6	on	on	ADP
crl-14944	116	7	a	a	DET
crl-14944	116	8	continuous	continuous	ADJ
crl-14944	116	9	basis	basis	NOUN
crl-14944	116	10	within	within	ADP
crl-14944	116	11	the	the	DET
crl-14944	116	12	reference	reference	NOUN
crl-14944	116	13	department	department	NOUN
crl-14944	116	14	at	at	ADP
crl-14944	116	15	each	each	DET
crl-14944	116	16	library	library	NOUN
crl-14944	116	17	.	.	PUNCT
crl-14944	117	1	reference	reference	NOUN
crl-14944	117	2	librarians	librarian	NOUN
crl-14944	117	3	are	be	AUX
crl-14944	117	4	responsible	responsible	ADJ
crl-14944	117	5	for	for	ADP
crl-14944	117	6	subject	subject	ADJ
crl-14944	117	7	area	area	NOUN
crl-14944	117	8	collection	collection	NOUN
crl-14944	117	9	development	development	NOUN
crl-14944	117	10	within	within	ADP
crl-14944	117	11	their	their	PRON
crl-14944	117	12	areas	area	NOUN
crl-14944	117	13	of	of	ADP
crl-14944	117	14	expertise	expertise	NOUN
crl-14944	117	15	.	.	PUNCT
crl-14944	118	1	they	they	PRON
crl-14944	118	2	were	be	AUX
crl-14944	118	3	found	find	VERB
crl-14944	118	4	to	to	PART
crl-14944	118	5	have	have	VERB
crl-14944	118	6	specialized	specialized	ADJ
crl-14944	118	7	knowledge	knowledge	NOUN
crl-14944	118	8	and	and	CCONJ
crl-14944	118	9	training	training	NOUN
crl-14944	118	10	in	in	ADP
crl-14944	118	11	each	each	DET
crl-14944	118	12	area	area	NOUN
crl-14944	118	13	of	of	ADP
crl-14944	118	14	the	the	DET
crl-14944	118	15	collection	collection	NOUN
crl-14944	118	16	.	.	PUNCT
crl-14944	119	1	clear	clear	ADJ
crl-14944	119	2	strategic	strategic	ADJ
crl-14944	119	3	planning	planning	NOUN
crl-14944	119	4	is	be	AUX
crl-14944	119	5	being	be	AUX
crl-14944	119	6	followed	follow	VERB
crl-14944	119	7	in	in	ADP
crl-14944	119	8	the	the	DET
crl-14944	119	9	development	development	NOUN
crl-14944	119	10	of	of	ADP
crl-14944	119	11	the	the	DET
crl-14944	119	12	reference	reference	NOUN
crl-14944	119	13	collection	collection	NOUN
crl-14944	119	14	.	.	PUNCT
crl-14944	120	1	channels	channel	NOUN
crl-14944	120	2	of	of	ADP
crl-14944	120	3	communication	communication	NOUN
crl-14944	120	4	with	with	ADP
crl-14944	120	5	the	the	DET
crl-14944	120	6	various	various	ADJ
crl-14944	120	7	academic	academic	ADJ
crl-14944	120	8	departments	department	NOUN
crl-14944	120	9	followed	follow	VERB
crl-14944	120	10	subject	subject	ADJ
crl-14944	120	11	area	area	NOUN
crl-14944	120	12	responsibility	responsibility	NOUN
crl-14944	120	13	in	in	ADP
crl-14944	120	14	both	both	DET
crl-14944	120	15	departments	department	NOUN
crl-14944	120	16	.	.	PUNCT
crl-14944	121	1	a	a	DET
crl-14944	121	2	problem	problem	NOUN
crl-14944	121	3	in	in	ADP
crl-14944	121	4	evaluating	evaluate	VERB
crl-14944	121	5	the	the	DET
crl-14944	121	6	adequacy	adequacy	NOUN
crl-14944	121	7	of	of	ADP
crl-14944	121	8	the	the	DET
crl-14944	121	9	reference	reference	NOUN
crl-14944	121	10	collections	collection	NOUN
crl-14944	121	11	is	be	AUX
crl-14944	121	12	that	that	SCONJ
crl-14944	121	13	the	the	DET
crl-14944	121	14	strategic	strategic	ADJ
crl-14944	121	15	objective	objective	NOUN
crl-14944	121	16	dealing	deal	VERB
crl-14944	121	17	with	with	ADP
crl-14944	121	18	collection	collection	NOUN
crl-14944	121	19	development	development	NOUN
crl-14944	121	20	is	be	AUX
crl-14944	121	21	not	not	PART
crl-14944	121	22	stated	state	VERB
crl-14944	121	23	in	in	ADP
crl-14944	121	24	terms	term	NOUN
crl-14944	121	25	of	of	ADP
crl-14944	121	26	measurable	measurable	ADJ
crl-14944	121	27	,	,	PUNCT
crl-14944	121	28	quantifiable	quantifiable	ADJ
crl-14944	121	29	outcomes	outcome	NOUN
crl-14944	121	30	.	.	PUNCT
crl-14944	122	1	both	both	DET
crl-14944	122	2	department	department	NOUN
crl-14944	122	3	heads	head	NOUN
crl-14944	122	4	perceived	perceive	VERB
crl-14944	122	5	their	their	PRON
crl-14944	122	6	collections	collection	NOUN
crl-14944	122	7	as	as	ADP
crl-14944	122	8	adequate	adequate	ADJ
crl-14944	122	9	for	for	ADP
crl-14944	122	10	the	the	DET
crl-14944	122	11	users	user	NOUN
crl-14944	122	12	of	of	ADP
crl-14944	122	13	the	the	DET
crl-14944	122	14	library	library	NOUN
crl-14944	122	15	when	when	SCONJ
crl-14944	122	16	the	the	DET
crl-14944	122	17	initial	initial	ADJ
crl-14944	122	18	survey	survey	NOUN
crl-14944	122	19	was	be	AUX
crl-14944	122	20	completed	complete	VERB
crl-14944	122	21	.	.	PUNCT
crl-14944	123	1	uwf	uwf	NOUN
crl-14944	123	2	has	have	VERB
crl-14944	123	3	an	an	DET
crl-14944	123	4	estimated	estimate	VERB
crl-14944	123	5	30,000	30,000	NUM
crl-14944	123	6	volumes	volume	NOUN
crl-14944	123	7	in	in	ADP
crl-14944	123	8	the	the	DET
crl-14944	123	9	reference	reference	NOUN
crl-14944	123	10	collection	collection	NOUN
crl-14944	123	11	.	.	PUNCT
crl-14944	124	1	strozier	strozier	PROPN
crl-14944	124	2	's	's	PART
crl-14944	124	3	reference	reference	NOUN
crl-14944	124	4	collection	collection	NOUN
crl-14944	124	5	contains	contain	VERB
crl-14944	124	6	significantly	significantly	ADV
crl-14944	124	7	more	more	ADJ
crl-14944	124	8	volumes	volume	NOUN
crl-14944	124	9	,	,	PUNCT
crl-14944	124	10	which	which	PRON
crl-14944	124	11	is	be	AUX
crl-14944	124	12	not	not	PART
crl-14944	124	13	surprising	surprising	ADJ
crl-14944	124	14	because	because	SCONJ
crl-14944	124	15	of	of	ADP
crl-14944	124	16	the	the	DET
crl-14944	124	17	greater	great	ADJ
crl-14944	124	18	number	number	NOUN
crl-14944	124	19	of	of	ADP
crl-14944	124	20	programs	program	NOUN
crl-14944	124	21	,	,	PUNCT
crl-14944	124	22	students	student	NOUN
crl-14944	124	23	,	,	PUNCT
crl-14944	124	24	and	and	CCONJ
crl-14944	124	25	faculty	faculty	NOUN
crl-14944	124	26	it	it	PRON
crl-14944	124	27	serves	serve	VERB
crl-14944	124	28	.	.	PUNCT
crl-14944	125	1	the	the	DET
crl-14944	125	2	strozier	strozier	PROPN
crl-14944	125	3	reference	reference	PROPN
crl-14944	125	4	department	department	NOUN
crl-14944	125	5	does	do	AUX
crl-14944	125	6	not	not	PART
crl-14944	125	7	have	have	VERB
crl-14944	125	8	a	a	DET
crl-14944	125	9	complete	complete	ADJ
crl-14944	125	10	count	count	NOUN
crl-14944	125	11	of	of	ADP
crl-14944	125	12	its	its	PRON
crl-14944	125	13	collection.22	collection.22	NOUN
crl-14944	125	14	the	the	DET
crl-14944	125	15	quantity	quantity	NOUN
crl-14944	125	16	of	of	ADP
crl-14944	125	17	materials	material	NOUN
crl-14944	125	18	in	in	ADP
crl-14944	125	19	the	the	DET
crl-14944	125	20	reference	reference	NOUN
crl-14944	125	21	collection	collection	NOUN
crl-14944	125	22	is	be	AUX
crl-14944	125	23	not	not	PART
crl-14944	125	24	a	a	DET
crl-14944	125	25	measure	measure	NOUN
crl-14944	125	26	of	of	ADP
crl-14944	125	27	the	the	DET
crl-14944	125	28	quality	quality	NOUN
crl-14944	125	29	of	of	ADP
crl-14944	125	30	the	the	DET
crl-14944	125	31	reference	reference	NOUN
crl-14944	125	32	services	service	NOUN
crl-14944	125	33	provided	provide	VERB
crl-14944	125	34	.	.	PUNCT
crl-14944	126	1	resource	resource	NOUN
crl-14944	126	2	allocations	allocation	NOUN
crl-14944	126	3	need	need	VERB
crl-14944	126	4	to	to	PART
crl-14944	126	5	be	be	AUX
crl-14944	126	6	determined	determine	VERB
crl-14944	126	7	in	in	ADP
crl-14944	126	8	terms	term	NOUN
crl-14944	126	9	of	of	ADP
crl-14944	126	10	the	the	DET
crl-14944	126	11	objectives	objective	NOUN
crl-14944	126	12	to	to	PART
crl-14944	126	13	be	be	AUX
crl-14944	126	14	accomplished	accomplish	VERB
crl-14944	126	15	.	.	PUNCT
crl-14944	127	1	a	a	DET
crl-14944	127	2	problem	problem	NOUN
crl-14944	127	3	in	in	ADP
crl-14944	127	4	evaluating	evaluate	VERB
crl-14944	127	5	the	the	DET
crl-14944	127	6	adequacy	adequacy	NOUN
crl-14944	127	7	of	of	ADP
crl-14944	127	8	the	the	DET
crl-14944	127	9	reference	reference	NOUN
crl-14944	127	10	collections	collection	NOUN
crl-14944	127	11	is	be	AUX
crl-14944	127	12	that	that	SCONJ
crl-14944	127	13	the	the	DET
crl-14944	127	14	january	january	PROPN
crl-14944	127	15	1995	1995	NUM
crl-14944	127	16	strategic	strategic	ADJ
crl-14944	127	17	objective	objective	NOUN
crl-14944	127	18	dealing	deal	VERB
crl-14944	127	19	with	with	ADP
crl-14944	127	20	collection	collection	NOUN
crl-14944	127	21	development	development	NOUN
crl-14944	127	22	is	be	AUX
crl-14944	127	23	not	not	PART
crl-14944	127	24	stated	state	VERB
crl-14944	127	25	in	in	ADP
crl-14944	127	26	terms	term	NOUN
crl-14944	127	27	of	of	ADP
crl-14944	127	28	measurable	measurable	ADJ
crl-14944	127	29	,	,	PUNCT
crl-14944	127	30	quantifiable	quantifiable	ADJ
crl-14944	127	31	outcomes	outcome	NOUN
crl-14944	127	32	.	.	PUNCT
crl-14944	128	1	are	be	AUX
crl-14944	128	2	the	the	DET
crl-14944	128	3	collections	collection	NOUN
crl-14944	128	4	current	current	ADJ
crl-14944	128	5	?	?	PUNCT
crl-14944	129	1	do	do	AUX
crl-14944	129	2	they	they	PRON
crl-14944	129	3	contain	contain	VERB
crl-14944	129	4	the	the	DET
crl-14944	129	5	materials	material	NOUN
crl-14944	129	6	requested	request	VERB
crl-14944	129	7	/	/	SYM
crl-14944	129	8	required	require	VERB
crl-14944	129	9	by	by	ADP
crl-14944	129	10	the	the	DET
crl-14944	129	11	various	various	ADJ
crl-14944	129	12	client	client	NOUN
crl-14944	129	13	groups	group	NOUN
crl-14944	129	14	of	of	ADP
crl-14944	129	15	faculty	faculty	NOUN
crl-14944	129	16	,	,	PUNCT
crl-14944	129	17	students	student	NOUN
crl-14944	129	18	,	,	PUNCT
crl-14944	129	19	and	and	CCONJ
crl-14944	129	20	community	community	NOUN
crl-14944	129	21	users	user	NOUN
crl-14944	129	22	?	?	PUNCT
crl-14944	130	1	either	either	CCONJ
crl-14944	130	2	regular	regular	ADJ
crl-14944	130	3	collection	collection	NOUN
crl-14944	130	4	of	of	ADP
crl-14944	130	5	information	information	NOUN
crl-14944	130	6	from	from	ADP
crl-14944	130	7	patrons	patron	NOUN
crl-14944	130	8	on	on	ADP
crl-14944	130	9	these	these	DET
crl-14944	130	10	issues	issue	NOUN
crl-14944	130	11	or	or	CCONJ
crl-14944	130	12	periodic	periodic	ADJ
crl-14944	130	13	patron	patron	NOUN
crl-14944	130	14	surveys	survey	NOUN
crl-14944	130	15	could	could	AUX
crl-14944	130	16	be	be	AUX
crl-14944	130	17	used	use	VERB
crl-14944	130	18	to	to	PART
crl-14944	130	19	gather	gather	VERB
crl-14944	130	20	information	information	NOUN
crl-14944	130	21	on	on	ADP
crl-14944	130	22	these	these	DET
crl-14944	130	23	issues	issue	NOUN
crl-14944	130	24	.	.	PUNCT
crl-14944	131	1	if	if	SCONJ
crl-14944	131	2	the	the	DET
crl-14944	131	3	objectives	objective	NOUN
crl-14944	131	4	are	be	AUX
crl-14944	131	5	stated	state	VERB
crl-14944	131	6	in	in	ADP
crl-14944	131	7	quantifiable	quantifiable	ADJ
crl-14944	131	8	terms	term	NOUN
crl-14944	131	9	,	,	PUNCT
crl-14944	131	10	goal	goal	NOUN
crl-14944	131	11	achievement	achievement	NOUN
crl-14944	131	12	can	can	AUX
crl-14944	131	13	be	be	AUX
crl-14944	131	14	measured	measure	VERB
crl-14944	131	15	.	.	PUNCT
crl-14944	132	1	reference	reference	NOUN
crl-14944	132	2	services	service	NOUN
crl-14944	132	3	provided	provide	VERB
crl-14944	132	4	the	the	DET
crl-14944	132	5	second	second	ADJ
crl-14944	132	6	objective	objective	NOUN
crl-14944	132	7	of	of	ADP
crl-14944	132	8	the	the	DET
crl-14944	132	9	departments	department	NOUN
crl-14944	132	10	is	be	AUX
crl-14944	132	11	to	to	PART
crl-14944	132	12	provide	provide	VERB
crl-14944	132	13	high	high	ADJ
crl-14944	132	14	-	-	PUNCT
crl-14944	132	15	quality	quality	NOUN
crl-14944	132	16	information	information	NOUN
crl-14944	132	17	services	service	NOUN
crl-14944	132	18	to	to	ADP
crl-14944	132	19	all	all	DET
crl-14944	132	20	patrons	patron	NOUN
crl-14944	132	21	.	.	PUNCT
crl-14944	133	1	the	the	DET
crl-14944	133	2	services	service	NOUN
crl-14944	133	3	described	describe	VERB
crl-14944	133	4	in	in	ADP
crl-14944	133	5	this	this	DET
crl-14944	133	6	section	section	NOUN
crl-14944	133	7	relate	relate	VERB
crl-14944	133	8	to	to	ADP
crl-14944	133	9	the	the	DET
crl-14944	133	10	strategies	strategy	NOUN
crl-14944	133	11	designed	design	VERB
crl-14944	133	12	and	and	CCONJ
crl-14944	133	13	implemented	implement	VERB
crl-14944	133	14	to	to	PART
crl-14944	133	15	achieve	achieve	VERB
crl-14944	133	16	this	this	DET
crl-14944	133	17	objective	objective	NOUN
crl-14944	133	18	.	.	PUNCT
crl-14944	134	1	desk	desk	NOUN
crl-14944	134	2	service	service	NOUN
crl-14944	134	3	both	both	PRON
crl-14944	134	4	florida	florida	PROPN
crl-14944	134	5	state	state	PROPN
crl-14944	134	6	university	university	PROPN
crl-14944	134	7	and	and	CCONJ
crl-14944	134	8	the	the	DET
crl-14944	134	9	university	university	NOUN
crl-14944	134	10	of	of	ADP
crl-14944	134	11	west	west	PROPN
crl-14944	134	12	florida	florida	PROPN
crl-14944	135	1	~ibraries	~ibraries	PRON
crl-14944	135	2	provide	provide	VERB
crl-14944	135	3	reference	reference	NOUN
crl-14944	135	4	desk	desk	NOUN
crl-14944	135	5	services	service	NOUN
crl-14944	135	6	as	as	ADP
crl-14944	135	7	the	the	DET
crl-14944	135	8	nucleus	nucleus	NOUN
crl-14944	135	9	of	of	ADP
crl-14944	135	10	the	the	DET
crl-14944	135	11	information	information	NOUN
crl-14944	135	12	services	service	NOUN
crl-14944	135	13	provided	provide	VERB
crl-14944	135	14	.	.	PUNCT
crl-14944	136	1	inquiries	inquiry	NOUN
crl-14944	136	2	are	be	AUX
crl-14944	136	3	answered	answer	VERB
crl-14944	136	4	at	at	ADP
crl-14944	136	5	the	the	DET
crl-14944	136	6	reference	reference	NOUN
crl-14944	136	7	desk	desk	NOUN
crl-14944	136	8	,	,	PUNCT
crl-14944	136	9	and	and	CCONJ
crl-14944	136	10	some	some	DET
crl-14944	136	11	bibliographic	bibliographic	ADJ
crl-14944	136	12	instruction	instruction	NOUN
crl-14944	136	13	is	be	AUX
crl-14944	136	14	given	give	VERB
crl-14944	136	15	to	to	ADP
crl-14944	136	16	patrons	patron	NOUN
crl-14944	136	17	who	who	PRON
crl-14944	136	18	come	come	VERB
crl-14944	136	19	to	to	ADP
crl-14944	136	20	the	the	DET
crl-14944	136	21	reference	reference	NOUN
crl-14944	136	22	department	department	NOUN
crl-14944	136	23	to	to	PART
crl-14944	136	24	seek	seek	VERB
crl-14944	136	25	information	information	NOUN
crl-14944	136	26	.	.	PUNCT
crl-14944	137	1	telephone	telephone	NOUN
crl-14944	137	2	inquiries	inquiry	NOUN
crl-14944	137	3	are	be	AUX
crl-14944	137	4	also	also	ADV
crl-14944	137	5	answered	answer	VERB
crl-14944	137	6	at	at	ADP
crl-14944	137	7	the	the	DET
crl-14944	137	8	reference	reference	NOUN
crl-14944	137	9	desk	desk	NOUN
crl-14944	137	10	.	.	PUNCT
crl-14944	138	1	the	the	DET
crl-14944	138	2	location	location	NOUN
crl-14944	138	3	of	of	ADP
crl-14944	138	4	the	the	DET
crl-14944	138	5	reference	reference	NOUN
crl-14944	138	6	desk	desk	NOUN
crl-14944	138	7	and	and	CCONJ
crl-14944	138	8	its	its	PRON
crl-14944	138	9	design	design	NOUN
crl-14944	138	10	are	be	AUX
crl-14944	138	11	important	important	ADJ
crl-14944	138	12	factors	factor	NOUN
crl-14944	138	13	in	in	ADP
crl-14944	138	14	the	the	DET
crl-14944	138	15	provision	provision	NOUN
crl-14944	138	16	of	of	ADP
crl-14944	138	17	reference	reference	NOUN
crl-14944	138	18	services	service	NOUN
crl-14944	138	19	.	.	PUNCT
crl-14944	139	1	the	the	DET
crl-14944	139	2	reference	reference	NOUN
crl-14944	139	3	desk	desk	NOUN
crl-14944	139	4	at	at	ADP
crl-14944	139	5	fsu	fsu	PROPN
crl-14944	139	6	is	be	AUX
crl-14944	139	7	highly	highly	ADV
crl-14944	139	8	visible	visible	ADJ
crl-14944	139	9	and	and	CCONJ
crl-14944	139	10	located	locate	VERB
crl-14944	139	11	on	on	ADP
crl-14944	139	12	the	the	DET
crl-14944	139	13	first	first	ADJ
crl-14944	139	14	floor	floor	NOUN
crl-14944	139	15	of	of	ADP
crl-14944	139	16	the	the	DET
crl-14944	139	17	library	library	NOUN
crl-14944	139	18	.	.	PUNCT
crl-14944	140	1	the	the	DET
crl-14944	140	2	desk	desk	NOUN
crl-14944	140	3	is	be	AUX
crl-14944	140	4	constructed	construct	VERB
crl-14944	140	5	in	in	ADP
crl-14944	140	6	a	a	DET
crl-14944	140	7	semicircle	semicircle	NOUN
crl-14944	140	8	.	.	PUNCT
crl-14944	141	1	located	locate	VERB
crl-14944	141	2	here	here	ADV
crl-14944	141	3	are	be	AUX
crl-14944	141	4	two	two	NUM
crl-14944	141	5	online	online	ADJ
crl-14944	141	6	catalog	catalog	NOUN
crl-14944	141	7	terminals	terminal	NOUN
crl-14944	141	8	,	,	PUNCT
crl-14944	141	9	an	an	DET
crl-14944	141	10	oclc	oclc	PROPN
crl-14944	141	11	(	(	PUNCT
crl-14944	141	12	online	online	ADJ
crl-14944	141	13	computer	computer	NOUN
crl-14944	141	14	library	library	NOUN
crl-14944	141	15	center	center	NOUN
crl-14944	141	16	)	)	PUNCT
crl-14944	141	17	terminal	terminal	NOUN
crl-14944	141	18	and	and	CCONJ
crl-14944	141	19	approximately	approximately	ADV
crl-14944	141	20	10	10	NUM
crl-14944	141	21	meters	meter	NOUN
crl-14944	141	22	of	of	ADP
crl-14944	141	23	highly	highly	ADV
crl-14944	141	24	used	used	ADJ
crl-14944	141	25	reference	reference	NOUN
crl-14944	141	26	books	book	NOUN
crl-14944	141	27	.	.	PUNCT
crl-14944	142	1	the	the	DET
crl-14944	142	2	reference	reference	NOUN
crl-14944	142	3	desk	desk	NOUN
crl-14944	142	4	at	at	ADP
crl-14944	142	5	uwf	uwf	NOUN
crl-14944	142	6	is	be	AUX
crl-14944	142	7	centrally	centrally	ADV
crl-14944	142	8	located	locate	VERB
crl-14944	142	9	,	,	PUNCT
crl-14944	142	10	but	but	CCONJ
crl-14944	142	11	on	on	ADP
crl-14944	142	12	the	the	DET
crl-14944	142	13	second	second	ADJ
crl-14944	142	14	floor	floor	NOUN
crl-14944	142	15	of	of	ADP
crl-14944	142	16	the	the	DET
crl-14944	142	17	library	library	NOUN
crl-14944	142	18	.	.	PUNCT
crl-14944	143	1	it	it	PRON
crl-14944	143	2	is	be	AUX
crl-14944	143	3	not	not	PART
crl-14944	143	4	immediately	immediately	ADV
crl-14944	143	5	visible	visible	ADJ
crl-14944	143	6	to	to	ADP
crl-14944	143	7	patrons	patron	NOUN
crl-14944	143	8	entering	enter	VERB
crl-14944	143	9	the	the	DET
crl-14944	143	10	department	department	NOUN
crl-14944	143	11	.	.	PUNCT
crl-14944	144	1	the	the	DET
crl-14944	144	2	desk	desk	NOUN
crl-14944	144	3	equipment	equipment	NOUN
crl-14944	144	4	consists	consist	VERB
crl-14944	144	5	of	of	ADP
crl-14944	144	6	two	two	NUM
crl-14944	144	7	normal	normal	ADJ
crl-14944	144	8	height	height	NOUN
crl-14944	144	9	office	office	NOUN
crl-14944	144	10	desks	desk	NOUN
crl-14944	144	11	with	with	ADP
crl-14944	144	12	chairs	chair	NOUN
crl-14944	144	13	for	for	ADP
crl-14944	144	14	the	the	DET
crl-14944	144	15	personnel	personnel	NOUN
crl-14944	144	16	.	.	PUNCT
crl-14944	145	1	chairs	chair	NOUN
crl-14944	145	2	are	be	AUX
crl-14944	145	3	not	not	PART
crl-14944	145	4	provided	provide	VERB
crl-14944	145	5	at	at	ADP
crl-14944	145	6	the	the	DET
crl-14944	145	7	desk	desk	NOUN
crl-14944	145	8	for	for	ADP
crl-14944	145	9	patrons	patron	NOUN
crl-14944	145	10	,	,	PUNCT
crl-14944	145	11	which	which	PRON
crl-14944	145	12	discourages	discourage	VERB
crl-14944	145	13	long	long	ADJ
crl-14944	145	14	conversations	conversation	NOUN
crl-14944	145	15	at	at	ADP
crl-14944	145	16	the	the	DET
crl-14944	145	17	desk	desk	NOUN
crl-14944	145	18	.	.	PUNCT
crl-14944	146	1	there	there	PRON
crl-14944	146	2	are	be	VERB
crl-14944	146	3	side	side	ADJ
crl-14944	146	4	tables	table	NOUN
crl-14944	146	5	on	on	ADP
crl-14944	146	6	each	each	DET
crl-14944	146	7	side	side	NOUN
crl-14944	146	8	for	for	ADP
crl-14944	146	9	the	the	DET
crl-14944	146	10	online	online	ADJ
crl-14944	146	11	catalog	catalog	NOUN
crl-14944	146	12	terminals	terminal	NOUN
crl-14944	146	13	,	,	PUNCT
crl-14944	146	14	an	an	DET
crl-14944	146	15	a	a	DET
crl-14944	146	16	strategic	strategic	ADJ
crl-14944	146	17	analysis	analysis	NOUN
crl-14944	146	18	of	of	ADP
crl-14944	146	19	the	the	DET
crl-14944	146	20	delivery	delivery	NOUN
crl-14944	146	21	of	of	ADP
crl-14944	146	22	service	service	NOUN
crl-14944	146	23	65	65	NUM
crl-14944	146	24	oclc	oclc	PROPN
crl-14944	146	25	terminal	terminal	NOUN
crl-14944	146	26	,	,	PUNCT
crl-14944	146	27	a	a	DET
crl-14944	146	28	cd	cd	PROPN
crl-14944	146	29	-	-	PUNCT
crl-14944	146	30	rom	rom	NOUN
crl-14944	146	31	reader	reader	NOUN
crl-14944	146	32	,	,	PUNCT
crl-14944	146	33	and	and	CCONJ
crl-14944	146	34	approximately	approximately	ADV
crl-14944	146	35	12	12	NUM
crl-14944	146	36	meters	meter	NOUN
crl-14944	146	37	of	of	ADP
crl-14944	146	38	shelving	shelving	NOUN
crl-14944	146	39	for	for	ADP
crl-14944	146	40	commonly	commonly	ADV
crl-14944	146	41	consulted	consult	VERB
crl-14944	146	42	reference	reference	NOUN
crl-14944	146	43	sources	source	NOUN
crl-14944	146	44	.	.	PUNCT
crl-14944	147	1	it	it	PRON
crl-14944	147	2	would	would	AUX
crl-14944	147	3	appear	appear	VERB
crl-14944	147	4	that	that	SCONJ
crl-14944	147	5	the	the	DET
crl-14944	147	6	location	location	NOUN
crl-14944	147	7	of	of	ADP
crl-14944	147	8	the	the	DET
crl-14944	147	9	reference	reference	NOUN
crl-14944	147	10	department	department	NOUN
crl-14944	147	11	at	at	ADP
crl-14944	147	12	fsu	fsu	PROPN
crl-14944	147	13	is	be	AUX
crl-14944	147	14	much	much	ADV
crl-14944	147	15	better	well	ADJ
crl-14944	147	16	.	.	PUNCT
crl-14944	148	1	the	the	DET
crl-14944	148	2	contact	contact	NOUN
crl-14944	148	3	point	point	NOUN
crl-14944	148	4	for	for	ADP
crl-14944	148	5	a	a	DET
crl-14944	148	6	reference	reference	NOUN
crl-14944	148	7	department	department	NOUN
crl-14944	148	8	,	,	PUNCT
crl-14944	148	9	usually	usually	ADV
crl-14944	148	10	the	the	DET
crl-14944	148	11	reference	reference	NOUN
crl-14944	148	12	desk	desk	NOUN
crl-14944	148	13	,	,	PUNCT
crl-14944	148	14	needs	need	VERB
crl-14944	148	15	to	to	PART
crl-14944	148	16	be	be	AUX
crl-14944	148	17	highly	highly	ADV
crl-14944	148	18	visible	visible	ADJ
crl-14944	148	19	and	and	CCONJ
crl-14944	148	20	easy	easy	ADJ
crl-14944	148	21	to	to	PART
crl-14944	148	22	find	find	VERB
crl-14944	148	23	.	.	PUNCT
crl-14944	149	1	beyond	beyond	ADP
crl-14944	149	2	the	the	DET
crl-14944	149	3	physical	physical	ADJ
crl-14944	149	4	location	location	NOUN
crl-14944	149	5	of	of	ADP
crl-14944	149	6	the	the	DET
crl-14944	149	7	reference	reference	NOUN
crl-14944	149	8	desks	desk	NOUN
crl-14944	149	9	,	,	PUNCT
crl-14944	149	10	specific	specific	ADJ
crl-14944	149	11	measurement	measurement	NOUN
crl-14944	149	12	instruments	instrument	NOUN
crl-14944	149	13	and	and	CCONJ
crl-14944	149	14	standards	standard	NOUN
crl-14944	149	15	defining	define	VERB
crl-14944	149	16	levels	level	NOUN
crl-14944	149	17	of	of	ADP
crl-14944	149	18	acceptable	acceptable	ADJ
crl-14944	149	19	and	and	CCONJ
crl-14944	149	20	desired	desire	VERB
crl-14944	149	21	service	service	NOUN
crl-14944	149	22	are	be	AUX
crl-14944	149	23	necessary	necessary	ADJ
crl-14944	149	24	to	to	PART
crl-14944	149	25	evaluate	evaluate	VERB
crl-14944	149	26	the	the	DET
crl-14944	149	27	quality	quality	NOUN
crl-14944	149	28	of	of	ADP
crl-14944	149	29	the	the	DET
crl-14944	149	30	reference	reference	NOUN
crl-14944	149	31	desk	desk	NOUN
crl-14944	149	32	service	service	NOUN
crl-14944	149	33	in	in	ADP
crl-14944	149	34	the	the	DET
crl-14944	149	35	two	two	NUM
crl-14944	149	36	departments	department	NOUN
crl-14944	149	37	.	.	PUNCT
crl-14944	150	1	such	such	ADJ
crl-14944	150	2	measures	measure	NOUN
crl-14944	150	3	could	could	AUX
crl-14944	150	4	include	include	VERB
crl-14944	150	5	friendliness	friendliness	NOUN
crl-14944	150	6	of	of	ADP
crl-14944	150	7	staff	staff	NOUN
crl-14944	150	8	,	,	PUNCT
crl-14944	150	9	percent	percent	NOUN
crl-14944	150	10	of	of	ADP
crl-14944	150	11	correct	correct	ADJ
crl-14944	150	12	answers	answer	NOUN
crl-14944	150	13	given	give	VERB
crl-14944	150	14	,	,	PUNCT
crl-14944	150	15	percent	percent	NOUN
crl-14944	150	16	of	of	ADP
crl-14944	150	17	satisfied	satisfied	ADJ
crl-14944	150	18	users	user	NOUN
crl-14944	150	19	,	,	PUNCT
crl-14944	150	20	average	average	ADJ
crl-14944	150	21	time	time	NOUN
crl-14944	150	22	required	require	VERB
crl-14944	150	23	to	to	PART
crl-14944	150	24	answer	answer	VERB
crl-14944	150	25	questions	question	NOUN
crl-14944	150	26	,	,	PUNCT
crl-14944	150	27	or	or	CCONJ
crl-14944	150	28	waiting	wait	VERB
crl-14944	150	29	time	time	NOUN
crl-14944	150	30	for	for	ADP
crl-14944	150	31	service	service	NOUN
crl-14944	150	32	.	.	PUNCT
crl-14944	151	1	measures	measure	NOUN
crl-14944	151	2	of	of	ADP
crl-14944	151	3	quality	quality	NOUN
crl-14944	151	4	need	need	NOUN
crl-14944	151	5	to	to	PART
crl-14944	151	6	be	be	AUX
crl-14944	151	7	specified	specify	VERB
crl-14944	151	8	in	in	ADP
crl-14944	151	9	conjunction	conjunction	NOUN
crl-14944	151	10	with	with	ADP
crl-14944	151	11	the	the	DET
crl-14944	151	12	development	development	NOUN
crl-14944	151	13	of	of	ADP
crl-14944	151	14	the	the	DET
crl-14944	151	15	specific	specific	ADJ
crl-14944	151	16	objectives	objective	NOUN
crl-14944	151	17	of	of	ADP
crl-14944	151	18	the	the	DET
crl-14944	151	19	organization	organization	NOUN
crl-14944	151	20	.	.	PUNCT
crl-14944	152	1	interlibrary	interlibrary	ADJ
crl-14944	152	2	loan	loan	NOUN
crl-14944	152	3	both	both	DET
crl-14944	152	4	libraries	library	NOUN
crl-14944	152	5	provide	provide	VERB
crl-14944	152	6	the	the	DET
crl-14944	152	7	same	same	ADJ
crl-14944	152	8	type	type	NOUN
crl-14944	152	9	of	of	ADP
crl-14944	152	10	interlibrary	interlibrary	ADJ
crl-14944	152	11	loan	loan	NOUN
crl-14944	152	12	service	service	NOUN
crl-14944	152	13	.	.	PUNCT
crl-14944	153	1	they	they	PRON
crl-14944	153	2	are	be	AUX
crl-14944	153	3	part	part	NOUN
crl-14944	153	4	of	of	ADP
crl-14944	153	5	flin	flin	PROPN
crl-14944	153	6	(	(	PUNCT
crl-14944	153	7	florida	florida	PROPN
crl-14944	153	8	library	library	PROPN
crl-14944	153	9	information	information	NOUN
crl-14944	153	10	network	network	PROPN
crl-14944	153	11	)	)	PUNCT
crl-14944	153	12	.	.	PUNCT
crl-14944	154	1	most	most	ADJ
crl-14944	154	2	of	of	ADP
crl-14944	154	3	the	the	DET
crl-14944	154	4	interlibrary	interlibrary	ADJ
crl-14944	154	5	loans	loan	NOUN
crl-14944	154	6	are	be	AUX
crl-14944	154	7	processed	process	VERB
crl-14944	154	8	through	through	ADP
crl-14944	154	9	oclc	oclc	PROPN
crl-14944	154	10	.	.	PUNCT
crl-14944	155	1	both	both	DET
crl-14944	155	2	libraries	library	NOUN
crl-14944	155	3	have	have	AUX
crl-14944	155	4	upgraded	upgrade	VERB
crl-14944	155	5	these	these	DET
crl-14944	155	6	services	service	NOUN
crl-14944	155	7	to	to	PART
crl-14944	155	8	provide	provide	VERB
crl-14944	155	9	much	much	ADV
crl-14944	155	10	faster	fast	ADJ
crl-14944	155	11	delivery	delivery	NOUN
crl-14944	155	12	of	of	ADP
crl-14944	155	13	articles	article	NOUN
crl-14944	155	14	since	since	SCONJ
crl-14944	155	15	the	the	DET
crl-14944	155	16	survey	survey	NOUN
crl-14944	155	17	for	for	ADP
crl-14944	155	18	this	this	DET
crl-14944	155	19	paper	paper	NOUN
crl-14944	155	20	was	be	AUX
crl-14944	155	21	conducted	conduct	VERB
crl-14944	155	22	.	.	PUNCT
crl-14944	156	1	however	however	ADV
crl-14944	156	2	,	,	PUNCT
crl-14944	156	3	it	it	PRON
crl-14944	156	4	is	be	AUX
crl-14944	156	5	not	not	PART
crl-14944	156	6	clear	clear	ADJ
crl-14944	156	7	how	how	SCONJ
crl-14944	156	8	either	either	CCONJ
crl-14944	156	9	organization	organization	NOUN
crl-14944	156	10	measures	measure	VERB
crl-14944	156	11	its	its	PRON
crl-14944	156	12	effectiveness	effectiveness	NOUN
crl-14944	156	13	in	in	ADP
crl-14944	156	14	this	this	DET
crl-14944	156	15	area	area	NOUN
crl-14944	156	16	.	.	PUNCT
crl-14944	157	1	bibliographic	bibliographic	ADJ
crl-14944	157	2	seroice	seroice	NOUN
crl-14944	157	3	all	all	DET
crl-14944	157	4	nine	nine	NUM
crl-14944	157	5	universities	university	NOUN
crl-14944	157	6	in	in	ADP
crl-14944	157	7	the	the	DET
crl-14944	157	8	florida	florida	PROPN
crl-14944	157	9	state	state	PROPN
crl-14944	157	10	university	university	NOUN
crl-14944	157	11	system	system	NOUN
crl-14944	157	12	use	use	VERB
crl-14944	157	13	the	the	DET
crl-14944	157	14	luis	luis	PROPN
crl-14944	157	15	(	(	PUNCT
crl-14944	157	16	library	library	NOUN
crl-14944	157	17	users	user	NOUN
crl-14944	157	18	information	information	NOUN
crl-14944	157	19	system	system	NOUN
crl-14944	157	20	)	)	PUNCT
crl-14944	157	21	online	online	ADJ
crl-14944	157	22	catalog	catalog	NOUN
crl-14944	157	23	.	.	PUNCT
crl-14944	158	1	library	library	NOUN
crl-14944	158	2	users	user	NOUN
crl-14944	158	3	can	can	AUX
crl-14944	158	4	search	search	VERB
crl-14944	158	5	the	the	DET
crl-14944	158	6	entire	entire	ADJ
crl-14944	158	7	system	system	NOUN
crl-14944	158	8	's	's	PART
crl-14944	158	9	catalog	catalog	NOUN
crl-14944	158	10	or	or	CCONJ
crl-14944	158	11	any	any	DET
crl-14944	158	12	individual	individual	ADJ
crl-14944	158	13	library	library	NOUN
crl-14944	158	14	collection	collection	NOUN
crl-14944	158	15	.	.	PUNCT
crl-14944	159	1	the	the	DET
crl-14944	159	2	database	database	NOUN
crl-14944	159	3	for	for	ADP
crl-14944	159	4	educational	educational	ADJ
crl-14944	159	5	resources	resource	NOUN
crl-14944	159	6	(	(	PUNCT
crl-14944	159	7	eric	eric	PROPN
crl-14944	159	8	)	)	PUNCT
crl-14944	159	9	,	,	PUNCT
crl-14944	159	10	periodical	periodical	ADJ
crl-14944	159	11	indexes	index	NOUN
crl-14944	159	12	,	,	PUNCT
crl-14944	159	13	and	and	CCONJ
crl-14944	159	14	other	other	ADJ
crl-14944	159	15	databases	database	NOUN
crl-14944	159	16	can	can	AUX
crl-14944	159	17	be	be	AUX
crl-14944	159	18	accessed	access	VERB
crl-14944	159	19	on	on	ADP
crl-14944	159	20	the	the	DET
crl-14944	159	21	luis	luis	PROPN
crl-14944	159	22	terminals	terminal	NOUN
crl-14944	159	23	.	.	PUNCT
crl-14944	160	1	both	both	DET
crl-14944	160	2	university	university	NOUN
crl-14944	160	3	libraries	library	NOUN
crl-14944	160	4	provide	provide	VERB
crl-14944	160	5	information	information	NOUN
crl-14944	160	6	through	through	ADP
crl-14944	160	7	a	a	DET
crl-14944	160	8	variety	variety	NOUN
crl-14944	160	9	of	of	ADP
crl-14944	160	10	online	online	ADJ
crl-14944	160	11	databases	database	NOUN
crl-14944	160	12	.	.	PUNCT
crl-14944	161	1	the	the	DET
crl-14944	161	2	online	online	ADJ
crl-14944	161	3	services	service	NOUN
crl-14944	161	4	at	at	ADP
crl-14944	161	5	both	both	DET
crl-14944	161	6	libraries	library	NOUN
crl-14944	161	7	are	be	AUX
crl-14944	161	8	fee	fee	NOUN
crl-14944	161	9	-	-	PUNCT
crl-14944	161	10	based	base	VERB
crl-14944	161	11	.	.	PUNCT
crl-14944	162	1	the	the	DET
crl-14944	162	2	libraries	library	NOUN
crl-14944	162	3	also	also	ADV
crl-14944	162	4	provide	provide	VERB
crl-14944	162	5	bibliographic	bibliographic	ADJ
crl-14944	162	6	services	service	NOUN
crl-14944	162	7	to	to	ADP
crl-14944	162	8	patrons	patron	NOUN
crl-14944	162	9	through	through	ADP
crl-14944	162	10	the	the	DET
crl-14944	162	11	use	use	NOUN
crl-14944	162	12	of	of	ADP
crl-14944	162	13	cd	cd	PROPN
crl-14944	162	14	-	-	PUNCT
crl-14944	162	15	rom	rom	NOUN
crl-14944	162	16	-	-	PUNCT
crl-14944	162	17	based	base	VERB
crl-14944	162	18	databases	database	NOUN
crl-14944	162	19	free	free	ADJ
crl-14944	162	20	of	of	ADP
crl-14944	162	21	charge	charge	NOUN
crl-14944	162	22	.	.	PUNCT
crl-14944	163	1	the	the	DET
crl-14944	163	2	larger	large	ADJ
crl-14944	163	3	florida	florida	PROPN
crl-14944	163	4	state	state	NOUN
crl-14944	163	5	library	library	PROPN
crl-14944	163	6	had	have	VERB
crl-14944	163	7	a	a	DET
crl-14944	163	8	much	much	ADV
crl-14944	163	9	wider	wide	ADJ
crl-14944	163	10	range	range	NOUN
crl-14944	163	11	of	of	ADP
crl-14944	163	12	databases	database	NOUN
crl-14944	163	13	on	on	ADP
crl-14944	163	14	cd	cd	PROPN
crl-14944	163	15	-	-	PUNCT
crl-14944	163	16	rom	rom	NOUN
crl-14944	163	17	than	than	ADP
crl-14944	163	18	uwf	uwf	NOUN
crl-14944	163	19	in	in	ADP
crl-14944	163	20	1992	1992	NUM
crl-14944	163	21	.	.	PUNCT
crl-14944	164	1	the	the	DET
crl-14944	164	2	number	number	NOUN
crl-14944	164	3	of	of	ADP
crl-14944	164	4	cd	cd	PROPN
crl-14944	164	5	-	-	PUNCT
crl-14944	164	6	rom	rom	NOUN
crl-14944	164	7	-based	-based	ADJ
crl-14944	164	8	information	information	NOUN
crl-14944	164	9	retrieval	retrieval	NOUN
crl-14944	164	10	systems	system	NOUN
crl-14944	164	11	has	have	AUX
crl-14944	164	12	increased	increase	VERB
crl-14944	164	13	tremendously	tremendously	ADV
crl-14944	164	14	at	at	ADP
crl-14944	164	15	both	both	DET
crl-14944	164	16	libraries	library	NOUN
crl-14944	164	17	since	since	SCONJ
crl-14944	164	18	then	then	ADV
crl-14944	164	19	.	.	PUNCT
crl-14944	165	1	rapid	rapid	ADJ
crl-14944	165	2	technological	technological	ADJ
crl-14944	165	3	advances	advance	NOUN
crl-14944	165	4	have	have	AUX
crl-14944	165	5	reduced	reduce	VERB
crl-14944	165	6	the	the	DET
crl-14944	165	7	gap	gap	NOUN
crl-14944	165	8	between	between	ADP
crl-14944	165	9	the	the	DET
crl-14944	165	10	services	service	NOUN
crl-14944	165	11	available	available	ADJ
crl-14944	165	12	at	at	ADP
crl-14944	165	13	the	the	DET
crl-14944	165	14	two	two	NUM
crl-14944	165	15	libraries	library	NOUN
crl-14944	165	16	.	.	PUNCT
crl-14944	166	1	other	other	ADJ
crl-14944	166	2	reference	reference	NOUN
crl-14944	166	3	seroices	seroice	NOUN
crl-14944	166	4	printed	print	VERB
crl-14944	166	5	guides	guide	NOUN
crl-14944	166	6	such	such	ADJ
crl-14944	166	7	as	as	ADP
crl-14944	166	8	pathfinders	pathfinder	NOUN
crl-14944	166	9	,	,	PUNCT
crl-14944	166	10	study	study	NOUN
crl-14944	166	11	guides	guide	NOUN
crl-14944	166	12	,	,	PUNCT
crl-14944	166	13	and	and	CCONJ
crl-14944	166	14	subject	subject	ADJ
crl-14944	166	15	bibliographies	bibliography	NOUN
crl-14944	166	16	are	be	AUX
crl-14944	166	17	examples	example	NOUN
crl-14944	166	18	of	of	ADP
crl-14944	166	19	other	other	ADJ
crl-14944	166	20	services	service	NOUN
crl-14944	166	21	offered	offer	VERB
crl-14944	166	22	at	at	ADP
crl-14944	166	23	both	both	DET
crl-14944	166	24	reference	reference	NOUN
crl-14944	166	25	departments	department	NOUN
crl-14944	166	26	.	.	PUNCT
crl-14944	167	1	these	these	PRON
crl-14944	167	2	are	be	AUX
crl-14944	167	3	seen	see	VERB
crl-14944	167	4	as	as	ADP
crl-14944	167	5	aids	aid	NOUN
crl-14944	167	6	to	to	ADP
crl-14944	167	7	the	the	DET
crl-14944	167	8	patrons	patron	NOUN
crl-14944	167	9	in	in	ADP
crl-14944	167	10	using	use	VERB
crl-14944	167	11	the	the	DET
crl-14944	167	12	libraries	library	NOUN
crl-14944	167	13	'	'	PART
crl-14944	167	14	collections	collection	NOUN
crl-14944	167	15	.	.	PUNCT
crl-14944	168	1	subject	subject	ADJ
crl-14944	168	2	bibliographies	bibliography	NOUN
crl-14944	168	3	provide	provide	VERB
crl-14944	168	4	an	an	DET
crl-14944	168	5	efficient	efficient	ADJ
crl-14944	168	6	form	form	NOUN
crl-14944	168	7	of	of	ADP
crl-14944	168	8	information	information	NOUN
crl-14944	168	9	transfer	transfer	NOUN
crl-14944	168	10	on	on	ADP
crl-14944	168	11	commonly	commonly	ADV
crl-14944	168	12	asked	ask	VERB
crl-14944	168	13	questions	question	NOUN
crl-14944	168	14	.	.	PUNCT
crl-14944	169	1	they	they	PRON
crl-14944	169	2	can	can	AUX
crl-14944	169	3	also	also	ADV
crl-14944	169	4	be	be	AUX
crl-14944	169	5	used	use	VERB
crl-14944	169	6	as	as	ADP
crl-14944	169	7	part	part	NOUN
crl-14944	169	8	of	of	ADP
crl-14944	169	9	a	a	DET
crl-14944	169	10	program	program	NOUN
crl-14944	169	11	to	to	PART
crl-14944	169	12	standardize	standardize	VERB
crl-14944	169	13	the	the	DET
crl-14944	169	14	level	level	NOUN
crl-14944	169	15	of	of	ADP
crl-14944	169	16	service	service	NOUN
crl-14944	169	17	offered	offer	VERB
crl-14944	169	18	to	to	PART
crl-14944	169	19	reference	reference	VERB
crl-14944	169	20	desk	desk	NOUN
crl-14944	169	21	patrons	patron	NOUN
crl-14944	169	22	.	.	PUNCT
crl-14944	170	1	explicit	explicit	ADJ
crl-14944	170	2	criteria	criterion	NOUN
crl-14944	170	3	were	be	AUX
crl-14944	170	4	not	not	PART
crl-14944	170	5	found	find	VERB
crl-14944	170	6	to	to	PART
crl-14944	170	7	direct	direct	VERB
crl-14944	170	8	the	the	DET
crl-14944	170	9	development	development	NOUN
crl-14944	170	10	of	of	ADP
crl-14944	170	11	these	these	DET
crl-14944	170	12	guides	guide	NOUN
crl-14944	170	13	.	.	PUNCT
crl-14944	171	1	the	the	DET
crl-14944	171	2	effectiveness	effectiveness	NOUN
crl-14944	171	3	of	of	ADP
crl-14944	171	4	the	the	DET
crl-14944	171	5	guides	guide	NOUN
crl-14944	171	6	was	be	AUX
crl-14944	171	7	not	not	PART
crl-14944	171	8	being	be	AUX
crl-14944	171	9	measured	measure	VERB
crl-14944	171	10	.	.	PUNCT
crl-14944	172	1	bibliographic	bibliographic	ADJ
crl-14944	172	2	instruction	instruction	NOUN
crl-14944	172	3	extensive	extensive	ADJ
crl-14944	172	4	bibliographic	bibliographic	ADJ
crl-14944	172	5	instruction	instruction	NOUN
crl-14944	172	6	is	be	AUX
crl-14944	172	7	offered	offer	VERB
crl-14944	172	8	at	at	ADP
crl-14944	172	9	both	both	DET
crl-14944	172	10	reference	reference	NOUN
crl-14944	172	11	departments	department	NOUN
crl-14944	172	12	.	.	PUNCT
crl-14944	173	1	the	the	DET
crl-14944	173	2	programs	program	NOUN
crl-14944	173	3	at	at	ADP
crl-14944	173	4	the	the	DET
crl-14944	173	5	two	two	NUM
crl-14944	173	6	libraries	library	NOUN
crl-14944	173	7	are	be	AUX
crl-14944	173	8	similar	similar	ADJ
crl-14944	173	9	.	.	PUNCT
crl-14944	174	1	they	they	PRON
crl-14944	174	2	begin	begin	VERB
crl-14944	174	3	with	with	ADP
crl-14944	174	4	a	a	DET
crl-14944	174	5	general	general	ADJ
crl-14944	174	6	introduction	introduction	NOUN
crl-14944	174	7	and	and	CCONJ
crl-14944	174	8	add	add	VERB
crl-14944	174	9	detail	detail	NOUN
crl-14944	174	10	as	as	ADP
crl-14944	174	11	the	the	DET
crl-14944	174	12	user	user	NOUN
crl-14944	174	13	pro-	pro-	NOUN
crl-14944	174	14	'	'	PART
crl-14944	174	15	gresses	gresse	NOUN
crl-14944	174	16	.	.	PUNCT
crl-14944	175	1	it	it	PRON
crl-14944	175	2	sho	sho	NOUN
crl-14944	175	3	-	-	PUNCT
crl-14944	175	4	uld	uld	AUX
crl-14944	175	5	be	be	AUX
crl-14944	175	6	possible	possible	ADJ
crl-14944	175	7	to	to	PART
crl-14944	175	8	define	define	VERB
crl-14944	175	9	the	the	DET
crl-14944	175	10	specific	specific	ADJ
crl-14944	175	11	goals	goal	NOUN
crl-14944	175	12	of	of	ADP
crl-14944	175	13	these	these	DET
crl-14944	175	14	programs	program	NOUN
crl-14944	175	15	and	and	CCONJ
crl-14944	175	16	then	then	ADV
crl-14944	175	17	measure	measure	VERB
crl-14944	175	18	their	their	PRON
crl-14944	175	19	performance	performance	NOUN
crl-14944	175	20	.	.	PUNCT
crl-14944	176	1	surveys	survey	NOUN
crl-14944	176	2	could	could	AUX
crl-14944	176	3	be	be	AUX
crl-14944	176	4	used	use	VERB
crl-14944	176	5	to	to	PART
crl-14944	176	6	sample	sample	VERB
crl-14944	176	7	both	both	DET
crl-14944	176	8	student	student	NOUN
crl-14944	176	9	users	user	NOUN
crl-14944	176	10	and	and	CCONJ
crl-14944	176	11	the	the	DET
crl-14944	176	12	faculty	faculty	NOUN
crl-14944	176	13	who	who	PRON
crl-14944	176	14	grade	grade	VERB
crl-14944	176	15	student	student	NOUN
crl-14944	176	16	assignments	assignment	NOUN
crl-14944	176	17	based	base	VERB
crl-14944	176	18	on	on	ADP
crl-14944	176	19	library	library	ADJ
crl-14944	176	20	research	research	NOUN
crl-14944	176	21	.	.	PUNCT
crl-14944	177	1	cooperation	cooperation	NOUN
crl-14944	177	2	and	and	CCONJ
crl-14944	177	3	communication	communication	NOUN
crl-14944	177	4	cooperation	cooperation	NOUN
crl-14944	177	5	with	with	ADP
crl-14944	177	6	other	other	ADJ
crl-14944	177	7	departments	department	NOUN
crl-14944	177	8	of	of	ADP
crl-14944	177	9	the	the	DET
crl-14944	177	10	library	library	NOUN
crl-14944	177	11	and	and	CCONJ
crl-14944	177	12	university	university	NOUN
crl-14944	177	13	to	to	PART
crl-14944	177	14	provide	provide	VERB
crl-14944	177	15	optimal	optimal	ADJ
crl-14944	177	16	service	service	NOUN
crl-14944	177	17	was	be	AUX
crl-14944	177	18	the	the	DET
crl-14944	177	19	·	·	SYM
crl-14944	177	20	fourth	fourth	ADJ
crl-14944	177	21	objective	objective	NOUN
crl-14944	177	22	of	of	ADP
crl-14944	177	23	the	the	DET
crl-14944	177	24	reference	reference	NOUN
crl-14944	177	25	departments	department	NOUN
crl-14944	177	26	.	.	PUNCT
crl-14944	178	1	few	few	ADJ
crl-14944	178	2	formal	formal	ADJ
crl-14944	178	3	strategies	strategy	NOUN
crl-14944	178	4	were	be	AUX
crl-14944	178	5	in	in	ADP
crl-14944	178	6	place	place	NOUN
crl-14944	178	7	to	to	PART
crl-14944	178	8	achieve	achieve	VERB
crl-14944	178	9	this	this	DET
crl-14944	178	10	objective	objective	NOUN
crl-14944	178	11	.	.	PUNCT
crl-14944	179	1	both	both	DET
crl-14944	179	2	reference	reference	NOUN
crl-14944	179	3	departments	department	NOUN
crl-14944	179	4	cooperate	cooperate	VERB
crl-14944	179	5	with	with	ADP
crl-14944	179	6	academic	academic	ADJ
crl-14944	179	7	departments	department	NOUN
crl-14944	179	8	and	and	CCONJ
crl-14944	179	9	research	research	NOUN
crl-14944	179	10	units	unit	NOUN
crl-14944	179	11	of	of	ADP
crl-14944	179	12	the	the	DET
crl-14944	179	13	universities	university	NOUN
crl-14944	179	14	concerning	concern	VERB
crl-14944	179	15	the	the	DET
crl-14944	179	16	selection	selection	NOUN
crl-14944	179	17	of	of	ADP
crl-14944	179	18	materials	material	NOUN
crl-14944	179	19	.	.	PUNCT
crl-14944	180	1	informal	informal	ADJ
crl-14944	180	2	channels	channel	NOUN
crl-14944	180	3	also	also	ADV
crl-14944	180	4	exist	exist	VERB
crl-14944	180	5	for	for	ADP
crl-14944	180	6	suggestions	suggestion	NOUN
crl-14944	180	7	of	of	ADP
crl-14944	180	8	acquisitions	acquisition	NOUN
crl-14944	180	9	from	from	ADP
crl-14944	180	10	patrons	patron	NOUN
crl-14944	180	11	.	.	PUNCT
crl-14944	181	1	no	no	DET
crl-14944	181	2	measures	measure	NOUN
crl-14944	181	3	of	of	ADP
crl-14944	181	4	these	these	DET
crl-14944	181	5	efforts	effort	NOUN
crl-14944	181	6	are	be	AUX
crl-14944	181	7	66	66	NUM
crl-14944	181	8	college	college	NOUN
crl-14944	181	9	&	&	CCONJ
crl-14944	181	10	research	research	PROPN
crl-14944	181	11	libraries	library	NOUN
crl-14944	181	12	being	be	AUX
crl-14944	181	13	taken	take	VERB
crl-14944	181	14	.	.	PUNCT
crl-14944	182	1	there	there	PRON
crl-14944	182	2	is	be	VERB
crl-14944	182	3	no	no	DET
crl-14944	182	4	formal	formal	ADJ
crl-14944	182	5	communications	communication	NOUN
crl-14944	182	6	committee	committee	NOUN
crl-14944	182	7	to	to	PART
crl-14944	182	8	encourage	encourage	VERB
crl-14944	182	9	the	the	DET
crl-14944	182	10	improvement	improvement	NOUN
crl-14944	182	11	of	of	ADP
crl-14944	182	12	library	library	ADJ
crl-14944	182	13	communication	communication	NOUN
crl-14944	182	14	,	,	PUNCT
crl-14944	182	15	as	as	SCONJ
crl-14944	182	16	suggested	suggest	VERB
crl-14944	182	17	by	by	ADP
crl-14944	182	18	beck	beck	NOUN
crl-14944	182	19	and	and	CCONJ
crl-14944	182	20	nol£.23	nol£.23	PROPN
crl-14944	182	21	it	it	PRON
crl-14944	182	22	is	be	AUX
crl-14944	182	23	difficult	difficult	ADJ
crl-14944	182	24	enough	enough	ADV
crl-14944	182	25	to	to	PART
crl-14944	182	26	work	work	VERB
crl-14944	182	27	toward	toward	ADP
crl-14944	182	28	achieving	achieve	VERB
crl-14944	182	29	explicit	explicit	ADJ
crl-14944	182	30	goals	goal	NOUN
crl-14944	182	31	;	;	PUNCT
crl-14944	182	32	implicit	implicit	ADJ
crl-14944	182	33	goals	goal	NOUN
crl-14944	182	34	often	often	ADV
crl-14944	182	35	lead	lead	VERB
crl-14944	182	36	to	to	ADP
crl-14944	182	37	organizational	organizational	ADJ
crl-14944	182	38	inefficiency	inefficiency	NOUN
crl-14944	182	39	and	and	CCONJ
crl-14944	182	40	ineffectiveness	ineffectiveness	NOUN
crl-14944	182	41	.	.	PUNCT
crl-14944	183	1	patrons	patron	NOUN
crl-14944	183	2	are	be	AUX
crl-14944	183	3	referred	refer	VERB
crl-14944	183	4	to	to	ADP
crl-14944	183	5	academic	academic	ADJ
crl-14944	183	6	departments	department	NOUN
crl-14944	183	7	,	,	PUNCT
crl-14944	183	8	other	other	ADJ
crl-14944	183	9	libraries	library	NOUN
crl-14944	183	10	,	,	PUNCT
crl-14944	183	11	agencies	agency	NOUN
crl-14944	183	12	,	,	PUNCT
crl-14944	183	13	and	and	CCONJ
crl-14944	183	14	organizations	organization	NOUN
crl-14944	183	15	for	for	ADP
crl-14944	183	16	information	information	NOUN
crl-14944	183	17	that	that	PRON
crl-14944	183	18	can	can	AUX
crl-14944	183	19	not	not	PART
crl-14944	183	20	be	be	AUX
crl-14944	183	21	acquired	acquire	VERB
crl-14944	183	22	or	or	CCONJ
crl-14944	183	23	received	receive	VERB
crl-14944	183	24	at	at	ADP
crl-14944	183	25	the	the	DET
crl-14944	183	26	reference	reference	NOUN
crl-14944	183	27	departments	department	NOUN
crl-14944	183	28	.	.	PUNCT
crl-14944	184	1	counts	count	NOUN
crl-14944	184	2	of	of	ADP
crl-14944	184	3	the	the	DET
crl-14944	184	4	numbers	number	NOUN
crl-14944	184	5	of	of	ADP
crl-14944	184	6	patrons	patron	NOUN
crl-14944	184	7	referred	refer	VERB
crl-14944	184	8	are	be	AUX
crl-14944	184	9	kept	keep	VERB
crl-14944	184	10	.	.	PUNCT
crl-14944	185	1	this	this	DET
crl-14944	185	2	measure	measure	NOUN
crl-14944	185	3	could	could	AUX
crl-14944	185	4	be	be	AUX
crl-14944	185	5	related	relate	VERB
crl-14944	185	6	to	to	ADP
crl-14944	185	7	the	the	DET
crl-14944	185	8	objective	objective	NOUN
crl-14944	185	9	.	.	PUNCT
crl-14944	186	1	the	the	DET
crl-14944	186	2	issue	issue	NOUN
crl-14944	186	3	of	of	ADP
crl-14944	186	4	internal	internal	ADJ
crl-14944	186	5	communication	communication	NOUN
crl-14944	186	6	addresses	address	NOUN
crl-14944	186	7	how	how	SCONJ
crl-14944	186	8	well	well	ADV
crl-14944	186	9	the	the	DET
crl-14944	186	10	objectives	objective	NOUN
crl-14944	186	11	and	and	CCONJ
crl-14944	186	12	strategies	strategy	NOUN
crl-14944	186	13	of	of	ADP
crl-14944	186	14	the	the	DET
crl-14944	186	15	department	department	NOUN
crl-14944	186	16	are	be	AUX
crl-14944	186	17	communicated	communicate	VERB
crl-14944	186	18	to	to	ADP
crl-14944	186	19	those	those	PRON
crl-14944	186	20	working	work	VERB
crl-14944	186	21	in	in	ADP
crl-14944	186	22	the	the	DET
crl-14944	186	23	department	department	NOUN
crl-14944	186	24	.	.	PUNCT
crl-14944	187	1	this	this	PRON
crl-14944	187	2	was	be	AUX
crl-14944	187	3	not	not	PART
crl-14944	187	4	directly	directly	ADV
crl-14944	187	5	measured	measure	VERB
crl-14944	187	6	in	in	ADP
crl-14944	187	7	the	the	DET
crl-14944	187	8	present	present	ADJ
crl-14944	187	9	study	study	NOUN
crl-14944	187	10	.	.	PUNCT
crl-14944	188	1	the	the	DET
crl-14944	188	2	policy	policy	NOUN
crl-14944	188	3	statement	statement	NOUN
crl-14944	188	4	in	in	ADP
crl-14944	188	5	one	one	NUM
crl-14944	188	6	of	of	ADP
crl-14944	188	7	the	the	DET
crl-14944	188	8	departments	department	NOUN
crl-14944	188	9	had	have	AUX
crl-14944	188	10	just	just	ADV
crl-14944	188	11	been	be	AUX
crl-14944	188	12	revised	revise	VERB
crl-14944	188	13	prior	prior	ADV
crl-14944	188	14	to	to	ADP
crl-14944	188	15	this	this	DET
crl-14944	188	16	study	study	NOUN
crl-14944	188	17	.	.	PUNCT
crl-14944	189	1	communications	communication	NOUN
crl-14944	189	2	here	here	ADV
crl-14944	189	3	would	would	AUX
crl-14944	189	4	be	be	AUX
crl-14944	189	5	dependent	dependent	ADJ
crl-14944	189	6	on	on	ADP
crl-14944	189	7	the	the	DET
crl-14944	189	8	extent	extent	NOUN
crl-14944	189	9	to	to	PART
crl-14944	189	10	which	which	PRON
crl-14944	189	11	the	the	DET
crl-14944	189	12	members	member	NOUN
crl-14944	189	13	of	of	ADP
crl-14944	189	14	the	the	DET
crl-14944	189	15	department	department	NOUN
crl-14944	189	16	were	be	AUX
crl-14944	189	17	empowered	empower	VERB
crl-14944	189	18	during	during	ADP
crl-14944	189	19	the	the	DET
crl-14944	189	20	process	process	NOUN
crl-14944	189	21	.	.	PUNCT
crl-14944	190	1	the	the	DET
crl-14944	190	2	policy	policy	NOUN
crl-14944	190	3	statement	statement	NOUN
crl-14944	190	4	in	in	ADP
crl-14944	190	5	the	the	DET
crl-14944	190	6	other	other	ADJ
crl-14944	190	7	department	department	NOUN
crl-14944	190	8	was	be	AUX
crl-14944	190	9	out	out	ADV
crl-14944	190	10	-	-	PUNCT
crl-14944	190	11	of	of	ADP
crl-14944	190	12	-	-	PUNCT
crl-14944	190	13	date	date	NOUN
crl-14944	190	14	.	.	PUNCT
crl-14944	191	1	there	there	PRON
crl-14944	191	2	is	be	VERB
crl-14944	191	3	a	a	DET
crl-14944	191	4	great	great	ADJ
crl-14944	191	5	risk	risk	NOUN
crl-14944	191	6	of	of	ADP
crl-14944	191	7	miscommunication	miscommunication	NOUN
crl-14944	191	8	in	in	ADP
crl-14944	191	9	this	this	DET
crl-14944	191	10	case	case	NOUN
crl-14944	191	11	.	.	PUNCT
crl-14944	192	1	it	it	PRON
crl-14944	192	2	is	be	AUX
crl-14944	192	3	difficult	difficult	ADJ
crl-14944	192	4	enough	enough	ADV
crl-14944	192	5	to	to	PART
crl-14944	192	6	work	work	VERB
crl-14944	192	7	toward	toward	ADP
crl-14944	192	8	achieving	achieve	VERB
crl-14944	192	9	explicit	explicit	ADJ
crl-14944	192	10	goals	goal	NOUN
crl-14944	192	11	;	;	PUNCT
crl-14944	192	12	implicit	implicit	ADJ
crl-14944	192	13	goals	goal	NOUN
crl-14944	192	14	often	often	ADV
crl-14944	192	15	lead	lead	VERB
crl-14944	192	16	to	to	ADP
crl-14944	192	17	organizational	organizational	ADJ
crl-14944	192	18	inefficiency	inefficiency	NOUN
crl-14944	192	19	and	and	CCONJ
crl-14944	192	20	ineffectiveness	ineffectiveness	NOUN
crl-14944	192	21	.	.	PUNCT
crl-14944	193	1	measures	measure	NOUN
crl-14944	193	2	of	of	ADP
crl-14944	193	3	service	service	NOUN
crl-14944	193	4	quality	quality	NOUN
crl-14944	193	5	the	the	DET
crl-14944	193	6	final	final	ADJ
crl-14944	193	7	objective	objective	NOUN
crl-14944	193	8	of	of	ADP
crl-14944	193	9	the	the	DET
crl-14944	193	10	departments	department	NOUN
crl-14944	193	11	is	be	AUX
crl-14944	193	12	condensed	condense	VERB
crl-14944	193	13	into	into	ADP
crl-14944	193	14	a	a	DET
crl-14944	193	15	statement	statement	NOUN
crl-14944	193	16	about	about	ADP
crl-14944	193	17	the	the	DET
crl-14944	193	18	collection	collection	NOUN
crl-14944	193	19	of	of	ADP
crl-14944	193	20	statistics	statistic	NOUN
crl-14944	193	21	for	for	ADP
crl-14944	193	22	use	use	NOUN
crl-14944	193	23	in	in	ADP
crl-14944	193	24	the	the	DET
crl-14944	193	25	evaluation	evaluation	NOUN
crl-14944	193	26	of	of	ADP
crl-14944	193	27	reference	reference	NOUN
crl-14944	193	28	services	service	NOUN
crl-14944	193	29	.	.	PUNCT
crl-14944	194	1	the	the	DET
crl-14944	194	2	measurement	measurement	NOUN
crl-14944	194	3	of	of	ADP
crl-14944	194	4	service	service	NOUN
crl-14944	194	5	quality	quality	NOUN
crl-14944	194	6	can	can	AUX
crl-14944	194	7	be	be	AUX
crl-14944	194	8	divided	divide	VERB
crl-14944	194	9	into	into	ADP
crl-14944	194	10	several	several	ADJ
crl-14944	194	11	categories	category	NOUN
crl-14944	194	12	.	.	PUNCT
crl-14944	195	1	one	one	NUM
crl-14944	195	2	common	common	ADJ
crl-14944	195	3	measure	measure	NOUN
crl-14944	195	4	of	of	ADP
crl-14944	195	5	quality	quality	NOUN
crl-14944	195	6	in	in	ADP
crl-14944	195	7	the	the	DET
crl-14944	195	8	library	library	NOUN
crl-14944	195	9	literature	literature	NOUN
crl-14944	195	10	is	be	AUX
crl-14944	195	11	the	the	DET
crl-14944	195	12	accuracy	accuracy	NOUN
crl-14944	195	13	of	of	ADP
crl-14944	195	14	information	information	NOUN
crl-14944	195	15	given	give	VERB
crl-14944	195	16	to	to	ADP
crl-14944	195	17	specific	specific	ADJ
crl-14944	195	18	questions	question	NOUN
crl-14944	195	19	from	from	ADP
crl-14944	195	20	the	the	DET
crl-14944	195	21	patrons	patron	NOUN
crl-14944	195	22	.	.	PUNCT
crl-14944	196	1	24	24	NUM
crl-14944	196	2	this	this	PRON
crl-14944	196	3	has	have	AUX
crl-14944	196	4	led	lead	VERB
crl-14944	196	5	to	to	ADP
crl-14944	196	6	the	the	DET
crl-14944	196	7	so	so	ADV
crl-14944	196	8	-	-	PUNCT
crl-14944	196	9	called	call	VERB
crl-14944	196	10	55	55	NUM
crl-14944	196	11	percent	percent	NOUN
crl-14944	196	12	rule	rule	NOUN
crl-14944	196	13	,	,	PUNCT
crl-14944	196	14	meaning	mean	VERB
crl-14944	196	15	that	that	SCONJ
crl-14944	196	16	the	the	DET
crl-14944	196	17	information	information	NOUN
crl-14944	196	18	given	give	VERB
crl-14944	196	19	to	to	ADP
crl-14944	196	20	patrons	patron	NOUN
crl-14944	196	21	is	be	AUX
crl-14944	196	22	accurate	accurate	ADJ
crl-14944	196	23	55	55	NUM
crl-14944	196	24	percent	percent	NOUN
crl-14944	196	25	of	of	ADP
crl-14944	196	26	the	the	DET
crl-14944	196	27	time.25	time.25	NOUN
crl-14944	196	28	although	although	SCONJ
crl-14944	196	29	the	the	DET
crl-14944	196	30	accuracy	accuracy	NOUN
crl-14944	196	31	of	of	ADP
crl-14944	196	32	the	the	DET
crl-14944	196	33	information	information	NOUN
crl-14944	196	34	given	give	VERB
crl-14944	196	35	to	to	ADP
crl-14944	196	36	patrons	patron	NOUN
crl-14944	196	37	was	be	AUX
crl-14944	196	38	discussed	discuss	VERB
crl-14944	196	39	by	by	ADP
crl-14944	196	40	both	both	DET
crl-14944	196	41	reference	reference	NOUN
crl-14944	196	42	departjanuary	departjanuary	ADJ
crl-14944	196	43	1995	1995	NUM
crl-14944	196	44	ments	ment	NOUN
crl-14944	196	45	,	,	PUNCT
crl-14944	196	46	neither	neither	CCONJ
crl-14944	196	47	had	have	AUX
crl-14944	196	48	implemented	implement	VERB
crl-14944	196	49	a	a	DET
crl-14944	196	50	means	mean	NOUN
crl-14944	196	51	of	of	ADP
crl-14944	196	52	controlling	control	VERB
crl-14944	196	53	this	this	DET
crl-14944	196	54	dimension	dimension	NOUN
crl-14944	196	55	of	of	ADP
crl-14944	196	56	quality	quality	NOUN
crl-14944	196	57	.	.	PUNCT
crl-14944	197	1	as	as	SCONJ
crl-14944	197	2	both	both	DET
crl-14944	197	3	departments	department	NOUN
crl-14944	197	4	used	use	VERB
crl-14944	197	5	versions	version	NOUN
crl-14944	197	6	of	of	ADP
crl-14944	197	7	the	the	DET
crl-14944	197	8	same	same	ADJ
crl-14944	197	9	control	control	NOUN
crl-14944	197	10	measures	measure	NOUN
crl-14944	197	11	,	,	PUNCT
crl-14944	197	12	they	they	PRON
crl-14944	197	13	will	will	AUX
crl-14944	197	14	be	be	AUX
crl-14944	197	15	discussed	discuss	VERB
crl-14944	197	16	together	together	ADV
crl-14944	197	17	.	.	PUNCT
crl-14944	198	1	the	the	DET
crl-14944	198	2	most	most	ADV
crl-14944	198	3	common	common	ADJ
crl-14944	198	4	measure	measure	NOUN
crl-14944	198	5	of	of	ADP
crl-14944	198	6	service	service	NOUN
crl-14944	198	7	in	in	ADP
crl-14944	198	8	each	each	DET
crl-14944	198	9	library	library	NOUN
crl-14944	198	10	was	be	AUX
crl-14944	198	11	actually	actually	ADV
crl-14944	198	12	a	a	DET
crl-14944	198	13	measure	measure	NOUN
crl-14944	198	14	of	of	ADP
crl-14944	198	15	service	service	NOUN
crl-14944	198	16	quantity	quantity	NOUN
crl-14944	198	17	rather	rather	ADV
crl-14944	198	18	than	than	ADP
crl-14944	198	19	service	service	NOUN
crl-14944	198	20	quality	quality	NOUN
crl-14944	198	21	.	.	PUNCT
crl-14944	199	1	both	both	DET
crl-14944	199	2	departments	department	NOUN
crl-14944	199	3	kept	keep	VERB
crl-14944	199	4	accurate	accurate	ADJ
crl-14944	199	5	counts	count	NOUN
crl-14944	199	6	of	of	ADP
crl-14944	199	7	the	the	DET
crl-14944	199	8	numbers	number	NOUN
crl-14944	199	9	of	of	ADP
crl-14944	199	10	patrons	patron	NOUN
crl-14944	199	11	served	serve	VERB
crl-14944	199	12	.	.	PUNCT
crl-14944	200	1	these	these	DET
crl-14944	200	2	measures	measure	NOUN
crl-14944	200	3	were	be	AUX
crl-14944	200	4	aggregated	aggregate	VERB
crl-14944	200	5	into	into	ADP
crl-14944	200	6	two	two	NUM
crl-14944	200	7	groups	group	NOUN
crl-14944	200	8	:	:	PUNCT
crl-14944	200	9	personal	personal	ADJ
crl-14944	200	10	walk	walk	NOUN
crl-14944	200	11	-	-	PUNCT
crl-14944	200	12	ups	up	NOUN
crl-14944	200	13	and	and	CCONJ
crl-14944	200	14	telephone	telephone	NOUN
crl-14944	200	15	inquiries	inquiry	NOUN
crl-14944	200	16	.	.	PUNCT
crl-14944	201	1	this	this	PRON
crl-14944	201	2	is	be	AUX
crl-14944	201	3	an	an	DET
crl-14944	201	4	excellent	excellent	ADJ
crl-14944	201	5	measure	measure	NOUN
crl-14944	201	6	of	of	ADP
crl-14944	201	7	how	how	SCONJ
crl-14944	201	8	many	many	ADJ
crl-14944	201	9	patrons	patron	NOUN
crl-14944	201	10	have	have	AUX
crl-14944	201	11	come	come	VERB
crl-14944	201	12	in	in	ADP
crl-14944	201	13	contact	contact	NOUN
crl-14944	201	14	with	with	ADP
crl-14944	201	15	reference	reference	NOUN
crl-14944	201	16	librarians	librarian	NOUN
crl-14944	201	17	.	.	PUNCT
crl-14944	202	1	it	it	PRON
crl-14944	202	2	has	have	VERB
crl-14944	202	3	no	no	DET
crl-14944	202	4	direct	direct	ADJ
crl-14944	202	5	connection	connection	NOUN
crl-14944	202	6	to	to	ADP
crl-14944	202	7	either	either	CCONJ
crl-14944	202	8	service	service	NOUN
crl-14944	202	9	quality	quality	NOUN
crl-14944	202	10	or	or	CCONJ
crl-14944	202	11	to	to	ADP
crl-14944	202	12	the	the	DET
crl-14944	202	13	quantity	quantity	NOUN
crl-14944	202	14	of	of	ADP
crl-14944	202	15	reference	reference	NOUN
crl-14944	202	16	services	service	NOUN
crl-14944	202	17	provided	provide	VERB
crl-14944	202	18	.	.	PUNCT
crl-14944	203	1	customer	customer	NOUN
crl-14944	203	2	service	service	NOUN
crl-14944	203	3	questions	question	NOUN
crl-14944	203	4	such	such	ADJ
crl-14944	203	5	as	as	ADP
crl-14944	203	6	the	the	DET
crl-14944	203	7	level	level	NOUN
crl-14944	203	8	of	of	ADP
crl-14944	203	9	patron	patron	ADJ
crl-14944	203	10	satisfaction	satisfaction	NOUN
crl-14944	203	11	with	with	ADP
crl-14944	203	12	the	the	DET
crl-14944	203	13	information	information	NOUN
crl-14944	203	14	given	give	VERB
crl-14944	203	15	and	and	CCONJ
crl-14944	203	16	the	the	DET
crl-14944	203	17	service	service	NOUN
crl-14944	203	18	provided	provide	VERB
crl-14944	203	19	were	be	AUX
crl-14944	203	20	not	not	PART
crl-14944	203	21	measured	measure	VERB
crl-14944	203	22	.	.	PUNCT
crl-14944	204	1	accurate	accurate	ADJ
crl-14944	204	2	counts	count	NOUN
crl-14944	204	3	are	be	AUX
crl-14944	204	4	kept	keep	VERB
crl-14944	204	5	on	on	ADP
crl-14944	204	6	the	the	DET
crl-14944	204	7	number	number	NOUN
crl-14944	204	8	of	of	ADP
crl-14944	204	9	patrons	patron	NOUN
crl-14944	204	10	receiving	receive	VERB
crl-14944	204	11	the	the	DET
crl-14944	204	12	various	various	ADJ
crl-14944	204	13	types	type	NOUN
crl-14944	204	14	of	of	ADP
crl-14944	204	15	bibliographic	bibliographic	ADJ
crl-14944	204	16	instruction	instruction	NOUN
crl-14944	204	17	.	.	PUNCT
crl-14944	205	1	this	this	PRON
crl-14944	205	2	is	be	AUX
crl-14944	205	3	seen	see	VERB
crl-14944	205	4	as	as	ADP
crl-14944	205	5	the	the	DET
crl-14944	205	6	link	link	NOUN
crl-14944	205	7	between	between	ADP
crl-14944	205	8	the	the	DET
crl-14944	205	9	third	third	ADJ
crl-14944	205	10	objective	objective	NOUN
crl-14944	205	11	:	:	PUNCT
crl-14944	205	12	to	to	PART
crl-14944	205	13	provide	provide	VERB
crl-14944	205	14	instruction	instruction	NOUN
crl-14944	205	15	in	in	ADP
crl-14944	205	16	the	the	DET
crl-14944	205	17	use	use	NOUN
crl-14944	205	18	of	of	ADP
crl-14944	205	19	the	the	DET
crl-14944	205	20	library	library	NOUN
crl-14944	205	21	,	,	PUNCT
crl-14944	205	22	and	and	CCONJ
crl-14944	205	23	its	its	PRON
crl-14944	205	24	measure	measure	NOUN
crl-14944	205	25	.	.	PUNCT
crl-14944	206	1	it	it	PRON
crl-14944	206	2	is	be	AUX
crl-14944	206	3	an	an	DET
crl-14944	206	4	excellent	excellent	ADJ
crl-14944	206	5	measure	measure	NOUN
crl-14944	206	6	of	of	ADP
crl-14944	206	7	the	the	DET
crl-14944	206	8	number	number	NOUN
crl-14944	206	9	of	of	ADP
crl-14944	206	10	patrons	patron	NOUN
crl-14944	206	11	receiving	receive	VERB
crl-14944	206	12	instruction	instruction	NOUN
crl-14944	206	13	,	,	PUNCT
crl-14944	206	14	but	but	CCONJ
crl-14944	206	15	it	it	PRON
crl-14944	206	16	does	do	AUX
crl-14944	206	17	not	not	PART
crl-14944	206	18	address	address	VERB
crl-14944	206	19	the	the	DET
crl-14944	206	20	quality	quality	NOUN
crl-14944	206	21	of	of	ADP
crl-14944	206	22	the	the	DET
crl-14944	206	23	services	service	NOUN
crl-14944	206	24	provided	provide	VERB
crl-14944	206	25	.	.	PUNCT
crl-14944	207	1	the	the	DET
crl-14944	207	2	uwf	uwf	NOUN
crl-14944	207	3	reference	reference	NOUN
crl-14944	207	4	department	department	NOUN
crl-14944	207	5	staff	staff	NOUN
crl-14944	207	6	thought	think	VERB
crl-14944	207	7	that	that	SCONJ
crl-14944	207	8	the	the	DET
crl-14944	207	9	broad	broad	ADJ
crl-14944	207	10	range	range	NOUN
crl-14944	207	11	of	of	ADP
crl-14944	207	12	subject	subject	ADJ
crl-14944	207	13	bibliographies	bibliography	NOUN
crl-14944	207	14	it	it	PRON
crl-14944	207	15	developed	develop	VERB
crl-14944	207	16	increased	increase	VERB
crl-14944	207	17	the	the	DET
crl-14944	207	18	accuracy	accuracy	NOUN
crl-14944	207	19	and	and	CCONJ
crl-14944	207	20	completeness	completeness	NOUN
crl-14944	207	21	of	of	ADP
crl-14944	207	22	answers	answer	NOUN
crl-14944	207	23	to	to	ADP
crl-14944	207	24	questions	question	NOUN
crl-14944	207	25	,	,	PUNCT
crl-14944	207	26	but	but	CCONJ
crl-14944	207	27	this	this	PRON
crl-14944	207	28	was	be	AUX
crl-14944	207	29	not	not	PART
crl-14944	207	30	measured	measure	VERB
crl-14944	207	31	.	.	PUNCT
crl-14944	208	1	both	both	DET
crl-14944	208	2	libraries	library	NOUN
crl-14944	208	3	track	track	VERB
crl-14944	208	4	their	their	PRON
crl-14944	208	5	acquisitions	acquisition	NOUN
crl-14944	208	6	and	and	CCONJ
crl-14944	208	7	holdings	holding	NOUN
crl-14944	208	8	of	of	ADP
crl-14944	208	9	reference	reference	NOUN
crl-14944	208	10	volumes	volume	NOUN
crl-14944	208	11	as	as	ADP
crl-14944	208	12	a	a	DET
crl-14944	208	13	measure	measure	NOUN
crl-14944	208	14	of	of	ADP
crl-14944	208	15	quality	quality	NOUN
crl-14944	208	16	.	.	PUNCT
crl-14944	209	1	this	this	DET
crl-14944	209	2	measure	measure	NOUN
crl-14944	209	3	relates	relate	VERB
crl-14944	209	4	to	to	ADP
crl-14944	209	5	the	the	DET
crl-14944	209	6	first	first	ADJ
crl-14944	209	7	objective	objective	NOUN
crl-14944	209	8	:	:	PUNCT
crl-14944	209	9	the	the	DET
crl-14944	209	10	selection	selection	NOUN
crl-14944	209	11	,	,	PUNCT
crl-14944	209	12	acquisition	acquisition	NOUN
crl-14944	209	13	,	,	PUNCT
crl-14944	209	14	organization	organization	NOUN
crl-14944	209	15	,	,	PUNCT
crl-14944	209	16	and	and	CCONJ
crl-14944	209	17	maintenance	maintenance	NOUN
crl-14944	209	18	of	of	ADP
crl-14944	209	19	the	the	DET
crl-14944	209	20	reference	reference	NOUN
crl-14944	209	21	collection	collection	NOUN
crl-14944	209	22	.	.	PUNCT
crl-14944	210	1	the	the	DET
crl-14944	210	2	measurement	measurement	NOUN
crl-14944	210	3	of	of	ADP
crl-14944	210	4	how	how	SCONJ
crl-14944	210	5	well	well	ADV
crl-14944	210	6	the	the	DET
crl-14944	210	7	collection	collection	NOUN
crl-14944	210	8	met	meet	VERB
crl-14944	210	9	the	the	DET
crl-14944	210	10	patrons	patron	NOUN
crl-14944	210	11	'	'	PART
crl-14944	210	12	needs	need	NOUN
crl-14944	210	13	for	for	ADP
crl-14944	210	14	information	information	NOUN
crl-14944	210	15	was	be	AUX
crl-14944	210	16	informal	informal	ADJ
crl-14944	210	17	and	and	CCONJ
crl-14944	210	18	was	be	AUX
crl-14944	210	19	assumed	assume	VERB
crl-14944	210	20	to	to	PART
crl-14944	210	21	affect	affect	VERB
crl-14944	210	22	acquisitions	acquisition	NOUN
crl-14944	210	23	to	to	PART
crl-14944	210	24	meet	meet	VERB
crl-14944	210	25	future	future	ADJ
crl-14944	210	26	needs	need	NOUN
crl-14944	210	27	.	.	PUNCT
crl-14944	211	1	however	however	ADV
crl-14944	211	2	,	,	PUNCT
crl-14944	211	3	this	this	DET
crl-14944	211	4	aspect	aspect	NOUN
crl-14944	211	5	of	of	ADP
crl-14944	211	6	the	the	DET
crl-14944	211	7	objective	objective	NOUN
crl-14944	211	8	was	be	AUX
crl-14944	211	9	not	not	PART
crl-14944	211	10	explicitly	explicitly	ADV
crl-14944	211	11	measured	measure	VERB
crl-14944	211	12	.	.	PUNCT
crl-14944	212	1	the	the	DET
crl-14944	212	2	number	number	NOUN
crl-14944	212	3	of	of	ADP
crl-14944	212	4	interlibrary	interlibrary	ADJ
crl-14944	212	5	loans	loan	NOUN
crl-14944	212	6	processed	process	VERB
crl-14944	212	7	was	be	AUX
crl-14944	212	8	measured	measure	VERB
crl-14944	212	9	.	.	PUNCT
crl-14944	213	1	this	this	PRON
crl-14944	213	2	is	be	AUX
crl-14944	213	3	another	another	DET
crl-14944	213	4	·	·	PUNCT
crl-14944	213	5	way	way	NOUN
crl-14944	213	6	in	in	ADP
crl-14944	213	7	which	which	PRON
crl-14944	213	8	the	the	DET
crl-14944	213	9	departments	department	NOUN
crl-14944	213	10	measured	measure	VERB
crl-14944	213	11	the	the	DET
crl-14944	213	12	quantity	quantity	NOUN
crl-14944	213	13	of	of	ADP
crl-14944	213	14	service	service	NOUN
crl-14944	213	15	provided	provide	VERB
crl-14944	213	16	.	.	PUNCT
crl-14944	214	1	quality	quality	NOUN
crl-14944	214	2	measures	measure	NOUN
crl-14944	214	3	could	could	AUX
crl-14944	214	4	be	be	AUX
crl-14944	214	5	designed	design	VERB
crl-14944	214	6	around	around	ADP
crl-14944	214	7	a	a	DET
crl-14944	214	8	strategic	strategic	ADJ
crl-14944	214	9	analysis	analysis	NOUN
crl-14944	214	10	of	of	ADP
crl-14944	214	11	the	the	DET
crl-14944	214	12	delivery	delivery	NOUN
crl-14944	214	13	of	of	ADP
crl-14944	214	14	service	service	NOUN
crl-14944	214	15	67	67	NUM
crl-14944	214	16	various	various	ADJ
crl-14944	214	17	aspects	aspect	NOUN
crl-14944	214	18	of	of	ADP
crl-14944	214	19	the	the	DET
crl-14944	214	20	service	service	NOUN
crl-14944	214	21	,	,	PUNCT
crl-14944	214	22	such	such	ADJ
crl-14944	214	23	as	as	ADP
crl-14944	214	24	speed	speed	NOUN
crl-14944	214	25	of	of	ADP
crl-14944	214	26	delivery	delivery	NOUN
crl-14944	214	27	,	,	PUNCT
crl-14944	214	28	accuracy	accuracy	NOUN
crl-14944	214	29	of	of	ADP
crl-14944	214	30	order	order	NOUN
crl-14944	214	31	completion	completion	NOUN
crl-14944	214	32	,	,	PUNCT
crl-14944	214	33	and	and	CCONJ
crl-14944	214	34	degree	degree	NOUN
crl-14944	214	35	to	to	PART
crl-14944	214	36	which	which	PRON
crl-14944	214	37	the	the	DET
crl-14944	214	38	patron	patron	NOUN
crl-14944	214	39	is	be	AUX
crl-14944	214	40	satisfied	satisfied	ADJ
crl-14944	214	41	with	with	ADP
crl-14944	214	42	the	the	DET
crl-14944	214	43	delivered	deliver	VERB
crl-14944	214	44	materials	material	NOUN
crl-14944	214	45	.	.	PUNCT
crl-14944	215	1	from	from	ADP
crl-14944	215	2	the	the	DET
crl-14944	215	3	discussion	discussion	NOUN
crl-14944	215	4	above	above	ADP
crl-14944	215	5	it	it	PRON
crl-14944	215	6	should	should	AUX
crl-14944	215	7	be	be	AUX
crl-14944	215	8	clear	clear	ADJ
crl-14944	215	9	that	that	SCONJ
crl-14944	215	10	departmental	departmental	ADJ
crl-14944	215	11	objective	objective	ADJ
crl-14944	215	12	five	five	NUM
crl-14944	215	13	-	-	PUNCT
crl-14944	215	14	to	to	PART
crl-14944	215	15	collect	collect	VERB
crl-14944	215	16	statistics	statistic	NOUN
crl-14944	215	17	for	for	ADP
crl-14944	215	18	use	use	NOUN
crl-14944	215	19	in	in	ADP
crl-14944	215	20	evaluation	evaluation	NOUN
crl-14944	215	21	of	of	ADP
crl-14944	215	22	the	the	DET
crl-14944	215	23	reference	reference	NOUN
crl-14944	215	24	services	service	NOUN
crl-14944	215	25	-	-	PUNCT
crl-14944	215	26	is	be	AUX
crl-14944	215	27	being	be	AUX
crl-14944	215	28	met	meet	VERB
crl-14944	215	29	in	in	ADP
crl-14944	215	30	terms	term	NOUN
crl-14944	215	31	of	of	ADP
crl-14944	215	32	service	service	NOUN
crl-14944	215	33	quantity	quantity	NOUN
crl-14944	215	34	.	.	PUNCT
crl-14944	216	1	several	several	ADJ
crl-14944	216	2	areas	area	NOUN
crl-14944	216	3	of	of	ADP
crl-14944	216	4	service	service	NOUN
crl-14944	216	5	quality	quality	NOUN
crl-14944	216	6	are	be	AUX
crl-14944	216	7	not	not	PART
crl-14944	216	8	being	be	AUX
crl-14944	216	9	measured	measure	VERB
crl-14944	216	10	by	by	ADP
crl-14944	216	11	either	either	DET
crl-14944	216	12	department	department	NOUN
crl-14944	216	13	.	.	PUNCT
crl-14944	217	1	first	first	ADV
crl-14944	217	2	,	,	PUNCT
crl-14944	217	3	there	there	PRON
crl-14944	217	4	are	be	VERB
crl-14944	217	5	no	no	DET
crl-14944	217	6	explicit	explicit	ADJ
crl-14944	217	7	measures	measure	NOUN
crl-14944	217	8	of	of	ADP
crl-14944	217	9	whether	whether	SCONJ
crl-14944	217	10	patrons	patron	NOUN
crl-14944	217	11	'	'	PART
crl-14944	217	12	needs	need	NOUN
crl-14944	217	13	for	for	ADP
crl-14944	217	14	information	information	NOUN
crl-14944	217	15	are	be	AUX
crl-14944	217	16	being	be	AUX
crl-14944	217	17	met	meet	VERB
crl-14944	217	18	.	.	PUNCT
crl-14944	218	1	second	second	ADJ
crl-14944	218	2	,	,	PUNCT
crl-14944	218	3	and	and	CCONJ
crl-14944	218	4	related	relate	VERB
crl-14944	218	5	to	to	ADP
crl-14944	218	6	this	this	DET
crl-14944	218	7	point	point	NOUN
crl-14944	218	8	,	,	PUNCT
crl-14944	218	9	there	there	PRON
crl-14944	218	10	is	be	VERB
crl-14944	218	11	no	no	DET
crl-14944	218	12	explicit	explicit	ADJ
crl-14944	218	13	measure	measure	NOUN
crl-14944	218	14	of	of	ADP
crl-14944	218	15	the	the	DET
crl-14944	218	16	quality	quality	NOUN
crl-14944	218	17	of	of	ADP
crl-14944	218	18	information	information	NOUN
crl-14944	218	19	service	service	NOUN
crl-14944	218	20	offered	offer	VERB
crl-14944	218	21	to	to	ADP
crl-14944	218	22	patrons	patron	NOUN
crl-14944	218	23	.	.	PUNCT
crl-14944	219	1	each	each	PRON
crl-14944	219	2	of	of	ADP
crl-14944	219	3	these	these	DET
crl-14944	219	4	points	point	NOUN
crl-14944	219	5	figured	figure	VERB
crl-14944	219	6	prominently	prominently	ADV
crl-14944	219	7	into	into	ADP
crl-14944	219	8	the	the	DET
crl-14944	219	9	objectives	objective	NOUN
crl-14944	219	10	of	of	ADP
crl-14944	219	11	the	the	DET
crl-14944	219	12	reference	reference	NOUN
crl-14944	219	13	departments	department	NOUN
crl-14944	219	14	in	in	ADP
crl-14944	219	15	relation	relation	NOUN
crl-14944	219	16	to	to	ADP
crl-14944	219	17	satisfying	satisfy	VERB
crl-14944	219	18	their	their	PRON
crl-14944	219	19	missions	mission	NOUN
crl-14944	219	20	,	,	PUNCT
crl-14944	219	21	and	and	CCONJ
crl-14944	219	22	is	be	AUX
crl-14944	219	23	central	central	ADJ
crl-14944	219	24	to	to	ADP
crl-14944	219	25	an	an	DET
crl-14944	219	26	evaluation	evaluation	NOUN
crl-14944	219	27	of	of	ADP
crl-14944	219	28	service	service	NOUN
crl-14944	219	29	quality	quality	NOUN
crl-14944	219	30	.	.	PUNCT
crl-14944	220	1	one	one	NUM
crl-14944	220	2	method	method	NOUN
crl-14944	220	3	to	to	PART
crl-14944	220	4	evaluate	evaluate	VERB
crl-14944	220	5	some	some	PRON
crl-14944	220	6	of	of	ADP
crl-14944	220	7	the	the	DET
crl-14944	220	8	areas	area	NOUN
crl-14944	220	9	of	of	ADP
crl-14944	220	10	library	library	NOUN
crl-14944	220	11	service	service	NOUN
crl-14944	220	12	quality	quality	NOUN
crl-14944	220	13	is	be	AUX
crl-14944	220	14	to	to	PART
crl-14944	220	15	use	use	VERB
crl-14944	220	16	focus	focus	NOUN
crl-14944	220	17	groups	group	NOUN
crl-14944	220	18	.	.	PUNCT
crl-14944	221	1	26	26	NUM
crl-14944	221	2	chery	chery	NOUN
crl-14944	221	3	1	1	NUM
crl-14944	221	4	elzy	elzy	NOUN
crl-14944	221	5	and	and	CCONJ
crl-14944	221	6	others	other	NOUN
crl-14944	221	7	suggest	suggest	VERB
crl-14944	221	8	that	that	SCONJ
crl-14944	221	9	a	a	DET
crl-14944	221	10	side	side	NOUN
crl-14944	221	11	benefit	benefit	NOUN
crl-14944	221	12	to	to	ADP
crl-14944	221	13	measuring	measure	VERB
crl-14944	221	14	service	service	NOUN
crl-14944	221	15	quality	quality	NOUN
crl-14944	221	16	may	may	AUX
crl-14944	221	17	be	be	AUX
crl-14944	221	18	improvements	improvement	NOUN
crl-14944	221	19	in	in	ADP
crl-14944	221	20	the	the	DET
crl-14944	221	21	level	level	NOUN
crl-14944	221	22	of	of	ADP
crl-14944	221	23	service	service	NOUN
crl-14944	221	24	provided.27	provided.27	PROPN
crl-14944	221	25	personnel	personnel	NOUN
crl-14944	221	26	development	development	NOUN
crl-14944	221	27	and	and	CCONJ
crl-14944	221	28	recruitment	recruitment	NOUN
crl-14944	221	29	is	be	AUX
crl-14944	221	30	one	one	NUM
crl-14944	221	31	area	area	NOUN
crl-14944	221	32	of	of	ADP
crl-14944	221	33	cle.ar	cle.ar	ADJ
crl-14944	221	34	strategic	strategic	ADJ
crl-14944	221	35	planning	planning	NOUN
crl-14944	221	36	in	in	ADP
crl-14944	221	37	each	each	DET
crl-14944	221	38	reference	reference	NOUN
crl-14944	221	39	department	department	NOUN
crl-14944	221	40	.	.	PUNCT
crl-14944	222	1	each	each	DET
crl-14944	222	2	reference	reference	NOUN
crl-14944	222	3	librarian	librarian	NOUN
crl-14944	222	4	has	have	VERB
crl-14944	222	5	specialized	specialized	ADJ
crl-14944	222	6	knowledge	knowledge	NOUN
crl-14944	222	7	in	in	ADP
crl-14944	222	8	one	one	NUM
crl-14944	222	9	or	or	CCONJ
crl-14944	222	10	more	more	ADJ
crl-14944	222	11	of	of	ADP
crl-14944	222	12	the	the	DET
crl-14944	222	13	areas	area	NOUN
crl-14944	222	14	of	of	ADP
crl-14944	222	15	the	the	DET
crl-14944	222	16	collection	collection	NOUN
crl-14944	222	17	.	.	PUNCT
crl-14944	223	1	formal	formal	ADJ
crl-14944	223	2	subject	subject	ADJ
crl-14944	223	3	area	area	NOUN
crl-14944	223	4	knowledge	knowledge	NOUN
crl-14944	223	5	is	be	AUX
crl-14944	223	6	an	an	DET
crl-14944	223	7	important	important	ADJ
crl-14944	223	8	part	part	NOUN
crl-14944	223	9	of	of	ADP
crl-14944	223	10	each	each	DET
crl-14944	223	11	department	department	NOUN
crl-14944	223	12	's	's	PART
crl-14944	223	13	recruitment	recruitment	NOUN
crl-14944	223	14	strategy	strategy	NOUN
crl-14944	223	15	.	.	PUNCT
crl-14944	224	1	an	an	DET
crl-14944	224	2	informal	informal	ADJ
crl-14944	224	3	measure	measure	NOUN
crl-14944	224	4	of	of	ADP
crl-14944	224	5	service	service	NOUN
crl-14944	224	6	quality	quality	NOUN
crl-14944	224	7	in	in	ADP
crl-14944	224	8	each	each	DET
crl-14944	224	9	department	department	NOUN
crl-14944	224	10	was	be	AUX
crl-14944	224	11	the	the	DET
crl-14944	224	12	hours	hour	NOUN
crl-14944	224	13	of	of	ADP
crl-14944	224	14	desk	desk	NOUN
crl-14944	224	15	coverage	coverage	NOUN
crl-14944	224	16	by	by	ADP
crl-14944	224	17	a	a	DET
crl-14944	224	18	professional	professional	ADJ
crl-14944	224	19	reference	reference	NOUN
crl-14944	224	20	librarian	librarian	NOUN
crl-14944	224	21	.	.	PUNCT
crl-14944	225	1	both	both	DET
crl-14944	225	2	departments	department	NOUN
crl-14944	225	3	stressed	stress	VERB
crl-14944	225	4	that	that	SCONJ
crl-14944	225	5	professional	professional	ADJ
crl-14944	225	6	reference	reference	NOUN
crl-14944	225	7	librarians	librarian	NOUN
crl-14944	225	8	were	be	AUX
crl-14944	225	9	on	on	ADP
crl-14944	225	10	the	the	DET
crl-14944	225	11	desk	desk	NOUN
crl-14944	225	12	during	during	ADP
crl-14944	225	13	all	all	DET
crl-14944	225	14	hours	hour	NOUN
crl-14944	225	15	when	when	SCONJ
crl-14944	225	16	there	there	PRON
crl-14944	225	17	was	be	VERB
crl-14944	225	18	heavy	heavy	ADJ
crl-14944	225	19	use	use	NOUN
crl-14944	225	20	of	of	ADP
crl-14944	225	21	reference	reference	NOUN
crl-14944	225	22	servicesdaytime	servicesdaytime	NOUN
crl-14944	225	23	,	,	PUNCT
crl-14944	225	24	evening	evening	NOUN
crl-14944	225	25	,	,	PUNCT
crl-14944	225	26	and	and	CCONJ
crl-14944	225	27	weekends	weekend	NOUN
crl-14944	225	28	.	.	PUNCT
crl-14944	226	1	the	the	DET
crl-14944	226	2	delivery	delivery	NOUN
crl-14944	226	3	of	of	ADP
crl-14944	226	4	services	service	NOUN
crl-14944	226	5	is	be	AUX
crl-14944	226	6	highly	highly	ADV
crl-14944	226	7	labor	labor	NOUN
crl-14944	226	8	-	-	PUNCT
crl-14944	226	9	intensive	intensive	ADJ
crl-14944	226	10	,	,	PUNCT
crl-14944	226	11	and	and	CCONJ
crl-14944	226	12	this	this	PRON
crl-14944	226	13	is	be	AUX
crl-14944	226	14	surely	surely	ADV
crl-14944	226	15	the	the	DET
crl-14944	226	16	case	case	NOUN
crl-14944	226	17	for	for	ADP
crl-14944	226	18	reference	reference	NOUN
crl-14944	226	19	information	information	NOUN
crl-14944	226	20	services	service	NOUN
crl-14944	226	21	.	.	PUNCT
crl-14944	227	1	as	as	SCONJ
crl-14944	227	2	has	have	AUX
crl-14944	227	3	been	be	AUX
crl-14944	227	4	noted	note	VERB
crl-14944	227	5	in	in	ADP
crl-14944	227	6	numerous	numerous	ADJ
crl-14944	227	7	forprofit	forprofit	NOUN
crl-14944	227	8	service	service	NOUN
crl-14944	227	9	organizations	organization	NOUN
crl-14944	227	10	,	,	PUNCT
crl-14944	227	11	the	the	DET
crl-14944	227	12	quality	quality	NOUN
crl-14944	227	13	control	control	NOUN
crl-14944	227	14	of	of	ADP
crl-14944	227	15	employee	employee	NOUN
crl-14944	227	16	attitude	attitude	NOUN
crl-14944	227	17	and	and	CCONJ
crl-14944	227	18	performance	performance	NOUN
crl-14944	227	19	is	be	AUX
crl-14944	227	20	roughly	roughly	ADV
crl-14944	227	21	equivalent	equivalent	ADJ
crl-14944	227	22	to	to	AUX
crl-14944	227	23	product	product	NOUN
crl-14944	227	24	quality	quality	NOUN
crl-14944	227	25	control	control	NOUN
crl-14944	227	26	in	in	ADP
crl-14944	227	27	manufacturing	manufacture	VERB
crl-14944	227	28	industries.28	industries.28	NOUN
crl-14944	227	29	in	in	ADP
crl-14944	227	30	other	other	ADJ
crl-14944	227	31	words	word	NOUN
crl-14944	227	32	,	,	PUNCT
crl-14944	227	33	it	it	PRON
crl-14944	227	34	can	can	AUX
crl-14944	227	35	not	not	PART
crl-14944	227	36	be	be	AUX
crl-14944	227	37	assumed	assume	VERB
crl-14944	227	38	that	that	SCONJ
crl-14944	227	39	because	because	SCONJ
crl-14944	227	40	a	a	DET
crl-14944	227	41	professional	professional	ADJ
crl-14944	227	42	librarian	librarian	NOUN
crl-14944	227	43	is	be	AUX
crl-14944	227	44	on	on	ADP
crl-14944	227	45	duty	duty	NOUN
crl-14944	227	46	at	at	ADP
crl-14944	227	47	the	the	DET
crl-14944	227	48	reference	reference	NOUN
crl-14944	227	49	desk	desk	NOUN
crl-14944	227	50	the	the	DET
crl-14944	227	51	quality	quality	NOUN
crl-14944	227	52	of	of	ADP
crl-14944	227	53	reference	reference	NOUN
crl-14944	227	54	service	service	NOUN
crl-14944	227	55	is	be	AUX
crl-14944	227	56	high	high	ADJ
crl-14944	227	57	or	or	CCONJ
crl-14944	227	58	even	even	ADV
crl-14944	227	59	adequate	adequate	ADJ
crl-14944	227	60	.	.	PUNCT
crl-14944	228	1	in	in	ADP
crl-14944	228	2	retail	retail	ADJ
crl-14944	228	3	sales	sale	NOUN
crl-14944	228	4	,	,	PUNCT
crl-14944	228	5	for	for	ADP
crl-14944	228	6	example	example	NOUN
crl-14944	228	7	,	,	PUNCT
crl-14944	228	8	the	the	DET
crl-14944	228	9	most	most	ADV
crl-14944	228	10	common	common	ADJ
crl-14944	228	11	complaint	complaint	NOUN
crl-14944	228	12	voiced	voice	VERB
crl-14944	228	13	by	by	ADP
crl-14944	228	14	customers	customer	NOUN
crl-14944	228	15	is	be	AUX
crl-14944	228	16	poor	poor	ADJ
crl-14944	228	17	service	service	NOUN
crl-14944	228	18	.	.	PUNCT
crl-14944	229	1	customers	customer	NOUN
crl-14944	229	2	do	do	AUX
crl-14944	229	3	not	not	PART
crl-14944	229	4	care	care	VERB
crl-14944	229	5	if	if	SCONJ
crl-14944	229	6	service	service	NOUN
crl-14944	229	7	personnel	personnel	NOUN
crl-14944	229	8	are	be	AUX
crl-14944	229	9	"	"	PUNCT
crl-14944	229	10	having	have	VERB
crl-14944	229	11	a	a	DET
crl-14944	229	12	bad	bad	ADJ
crl-14944	229	13	day	day	NOUN
crl-14944	229	14	.	.	PUNCT
crl-14944	229	15	"	"	PUNCT
crl-14944	230	1	customers	customer	NOUN
crl-14944	230	2	want	want	VERB
crl-14944	230	3	.sales	.sale	NOUN
crl-14944	230	4	personnel	personnel	NOUN
crl-14944	230	5	to	to	PART
crl-14944	230	6	facilitate	facilitate	VERB
crl-14944	230	7	their	their	PRON
crl-14944	230	8	need	need	NOUN
crl-14944	230	9	to	to	PART
crl-14944	230	10	have	have	AUX
crl-14944	230	11	a	a	DET
crl-14944	230	12	good	good	ADJ
crl-14944	230	13	day	day	NOUN
crl-14944	230	14	.	.	PUNCT
crl-14944	231	1	this	this	DET
crl-14944	231	2	point	point	NOUN
crl-14944	231	3	is	be	AUX
crl-14944	231	4	made	make	VERB
crl-14944	231	5	quite	quite	ADV
crl-14944	231	6	succinctly	succinctly	ADV
crl-14944	231	7	by	by	ADP
crl-14944	231	8	the	the	DET
crl-14944	231	9	mail	mail	NOUN
crl-14944	231	10	-	-	PUNCT
crl-14944	231	11	order	order	NOUN
crl-14944	231	12	firm	firm	NOUN
crl-14944	231	13	l.	l.	PROPN
crl-14944	231	14	l.	l.	PROPN
crl-14944	231	15	bean	bean	PROPN
crl-14944	231	16	a	a	DET
crl-14944	231	17	customer	customer	NOUN
crl-14944	231	18	is	be	AUX
crl-14944	231	19	not	not	PART
crl-14944	231	20	dependent	dependent	ADJ
crl-14944	231	21	on	on	ADP
crl-14944	231	22	us	we	PRON
crl-14944	231	23	...	...	PUNCT
crl-14944	232	1	we	we	PRON
crl-14944	232	2	are	be	AUX
crl-14944	232	3	dependent	dependent	ADJ
crl-14944	232	4	on	on	ADP
crl-14944	232	5	him	he	PRON
crl-14944	232	6	.	.	PUNCT
crl-14944	233	1	a	a	DET
crl-14944	233	2	customer	customer	NOUN
crl-14944	233	3	is	be	AUX
crl-14944	233	4	not	not	PART
crl-14944	233	5	an	an	DET
crl-14944	233	6	interruption	interruption	NOUN
crl-14944	233	7	of	of	ADP
crl-14944	233	8	our	our	PRON
crl-14944	233	9	work	work	NOUN
crl-14944	233	10	...	...	PUNCT
crl-14944	234	1	he	he	PRON
crl-14944	234	2	is	be	AUX
crl-14944	234	3	the	the	DET
crl-14944	234	4	purpose	purpose	NOUN
crl-14944	234	5	of	of	ADP
crl-14944	234	6	it	it	PRON
crl-14944	234	7	.	.	PUNCT
crl-14944	235	1	we	we	PRON
crl-14944	235	2	are	be	AUX
crl-14944	235	3	not	not	PART
crl-14944	235	4	doing	do	VERB
crl-14944	235	5	a	a	DET
crl-14944	235	6	favor	favor	NOUN
crl-14944	235	7	by	by	ADP
crl-14944	235	8	serving	serve	VERB
crl-14944	235	9	him	he	PRON
crl-14944	235	10	...	...	PUNCT
crl-14944	236	1	he	he	PRON
crl-14944	236	2	is	be	AUX
crl-14944	236	3	doing	do	VERB
crl-14944	236	4	us	we	PRON
crl-14944	236	5	a	a	DET
crl-14944	236	6	favor	favor	NOUN
crl-14944	236	7	by	by	ADP
crl-14944	236	8	giving	give	VERB
crl-14944	236	9	us	we	PRON
crl-14944	236	10	the	the	DET
crl-14944	236	11	opportunity	opportunity	NOUN
crl-14944	236	12	to	to	PART
crl-14944	236	13	do	do	AUX
crl-14944	236	14	so	so	ADV
crl-14944	236	15	.	.	PUNCT
crl-14944	237	1	29	29	NUM
crl-14944	237	2	florida	florida	PROPN
crl-14944	237	3	state	state	PROPN
crl-14944	237	4	university	university	PROPN
crl-14944	237	5	has	have	VERB
crl-14944	237	6	about	about	ADV
crl-14944	237	7	four	four	NUM
crl-14944	237	8	times	time	NOUN
crl-14944	237	9	the	the	DET
crl-14944	237	10	number	number	NOUN
crl-14944	237	11	of	of	ADP
crl-14944	237	12	students	student	NOUN
crl-14944	237	13	as	as	ADP
crl-14944	237	14	uwf	uwf	NOUN
crl-14944	237	15	,	,	PUNCT
crl-14944	237	16	but	but	CCONJ
crl-14944	237	17	on	on	ADP
crl-14944	237	18	a	a	DET
crl-14944	237	19	per	per	X
crl-14944	237	20	student	student	NOUN
crl-14944	237	21	basis	basis	NOUN
crl-14944	237	22	the	the	DET
crl-14944	237	23	reference	reference	NOUN
crl-14944	237	24	department	department	NOUN
crl-14944	237	25	at	at	ADP
crl-14944	237	26	uwf	uwf	NOUN
crl-14944	237	27	has	have	VERB
crl-14944	237	28	more	more	ADJ
crl-14944	237	29	librarians	librarian	NOUN
crl-14944	237	30	than	than	ADP
crl-14944	237	31	fsu	fsu	PROPN
crl-14944	237	32	.	.	PUNCT
crl-14944	238	1	the	the	DET
crl-14944	238	2	higher	high	ADJ
crl-14944	238	3	concentration	concentration	NOUN
crl-14944	238	4	of	of	ADP
crl-14944	238	5	personnel	personnel	NOUN
crl-14944	238	6	per	per	ADP
crl-14944	238	7	potential	potential	ADJ
crl-14944	238	8	patron	patron	NOUN
crl-14944	238	9	may	may	AUX
crl-14944	238	10	increase	increase	VERB
crl-14944	238	11	the	the	DET
crl-14944	238	12	quality	quality	NOUN
crl-14944	238	13	of	of	ADP
crl-14944	238	14	the	the	DET
crl-14944	238	15	service	service	NOUN
crl-14944	238	16	at	at	ADP
crl-14944	238	17	the	the	DET
crl-14944	238	18	smaller	small	ADJ
crl-14944	238	19	school	school	NOUN
crl-14944	238	20	,	,	PUNCT
crl-14944	238	21	unless	unless	SCONJ
crl-14944	238	22	there	there	PRON
crl-14944	238	23	are	be	VERB
crl-14944	238	24	significant	significant	ADJ
crl-14944	238	25	economies	economy	NOUN
crl-14944	238	26	to	to	PART
crl-14944	238	27	scale	scale	VERB
crl-14944	238	28	in	in	ADP
crl-14944	238	29	the	the	DET
crl-14944	238	30	delivery	delivery	NOUN
crl-14944	238	31	of	of	ADP
crl-14944	238	32	reference	reference	NOUN
crl-14944	238	33	services	service	NOUN
crl-14944	238	34	.	.	PUNCT
crl-14944	239	1	both	both	DET
crl-14944	239	2	departments	department	NOUN
crl-14944	239	3	related	relate	VERB
crl-14944	239	4	adequacy	adequacy	NOUN
crl-14944	239	5	of	of	ADP
crl-14944	239	6	staff	staff	NOUN
crl-14944	239	7	to	to	ADP
crl-14944	239	8	the	the	DET
crl-14944	239	9	number	number	NOUN
crl-14944	239	10	of	of	ADP
crl-14944	239	11	hours	hour	NOUN
crl-14944	239	12	the	the	DET
crl-14944	239	13	library	library	NOUN
crl-14944	239	14	is	be	AUX
crl-14944	239	15	open	open	ADJ
crl-14944	239	16	,	,	PUNCT
crl-14944	239	17	the	the	DET
crl-14944	239	18	number	number	NOUN
crl-14944	239	19	of	of	ADP
crl-14944	239	20	potential	potential	ADJ
crl-14944	239	21	patrons	patron	NOUN
crl-14944	239	22	it	it	PRON
crl-14944	239	23	serves	serve	VERB
crl-14944	239	24	,	,	PUNCT
crl-14944	239	25	and	and	CCONJ
crl-14944	239	26	when	when	SCONJ
crl-14944	239	27	those	those	DET
crl-14944	239	28	patrons	patron	NOUN
crl-14944	239	29	seek	seek	VERB
crl-14944	239	30	help	help	NOUN
crl-14944	239	31	.	.	PUNCT
crl-14944	240	1	discussion	discussion	NOUN
crl-14944	240	2	the	the	DET
crl-14944	240	3	two	two	NUM
crl-14944	240	4	reference	reference	NOUN
crl-14944	240	5	departments	department	NOUN
crl-14944	240	6	studied	study	VERB
crl-14944	240	7	in	in	ADP
crl-14944	240	8	this	this	DET
crl-14944	240	9	paper	paper	NOUN
crl-14944	240	10	are	be	AUX
crl-14944	240	11	quite	quite	ADV
crl-14944	240	12	different	different	ADJ
crl-14944	240	13	in	in	ADP
crl-14944	240	14	terms	term	NOUN
crl-14944	240	15	of	of	ADP
crl-14944	240	16	the	the	DET
crl-14944	240	17	size	size	NOUN
crl-14944	240	18	of	of	ADP
crl-14944	240	19	the	the	DET
crl-14944	240	20	student	student	NOUN
crl-14944	240	21	bodies	body	NOUN
crl-14944	240	22	of	of	ADP
crl-14944	240	23	the	the	DET
crl-14944	240	24	institutions	institution	NOUN
crl-14944	240	25	and	and	CCONJ
crl-14944	240	26	the	the	DET
crl-14944	240	27	programs	program	NOUN
crl-14944	240	28	of	of	ADP
crl-14944	240	29	study	study	NOUN
crl-14944	240	30	offered	offer	VERB
crl-14944	240	31	at	at	ADP
crl-14944	240	32	them	they	PRON
crl-14944	240	33	.	.	PUNCT
crl-14944	241	1	however	however	ADV
crl-14944	241	2	,	,	PUNCT
crl-14944	241	3	when	when	SCONJ
crl-14944	241	4	analyzed	analyze	VERB
crl-14944	241	5	from	from	ADP
crl-14944	241	6	a	a	DET
crl-14944	241	7	strategic	strategic	ADJ
crl-14944	241	8	management	management	NOUN
crl-14944	241	9	frame	frame	NOUN
crl-14944	241	10	of	of	ADP
crl-14944	241	11	reference	reference	NOUN
crl-14944	241	12	,	,	PUNCT
crl-14944	241	13	they	they	PRON
crl-14944	241	14	are	be	AUX
crl-14944	241	15	found	find	VERB
crl-14944	241	16	to	to	PART
crl-14944	241	17	be	be	AUX
crl-14944	241	18	quite	quite	ADV
crl-14944	241	19	similar	similar	ADJ
crl-14944	241	20	.	.	PUNCT
crl-14944	242	1	the	the	DET
crl-14944	242	2	strozier	strozier	PROPN
crl-14944	242	3	reference	reference	PROPN
crl-14944	242	4	department	department	NOUN
crl-14944	242	5	has	have	VERB
crl-14944	242	6	its	its	PRON
crl-14944	242	7	own	own	ADJ
crl-14944	242	8	policy	policy	NOUN
crl-14944	242	9	statement	statement	NOUN
crl-14944	242	10	,	,	PUNCT
crl-14944	242	11	which	which	PRON
crl-14944	242	12	was	be	AUX
crl-14944	242	13	written	write	VERB
crl-14944	242	14	recently	recently	ADV
crl-14944	242	15	-	-	PUNCT
crl-14944	242	16	fall	fall	NOUN
crl-14944	242	17	1991	1991	NUM
crl-14944	242	18	.	.	PUNCT
crl-14944	243	1	uwf	uwf	NOUN
crl-14944	243	2	'	'	PUNCT
crl-14944	243	3	s	s	PROPN
crl-14944	243	4	library	library	NOUN
crl-14944	243	5	policy	policy	NOUN
crl-14944	243	6	statement	statement	NOUN
crl-14944	243	7	includes	include	VERB
crl-14944	243	8	the	the	DET
crl-14944	243	9	reference	reference	NOUN
crl-14944	243	10	department	department	NOUN
crl-14944	243	11	.	.	PUNCT
crl-14944	244	1	this	this	DET
crl-14944	244	2	document	document	NOUN
crl-14944	244	3	needs	need	VERB
crl-14944	244	4	to	to	PART
crl-14944	244	5	be	be	AUX
crl-14944	244	6	updated	update	VERB
crl-14944	244	7	if	if	SCONJ
crl-14944	244	8	it	it	PRON
crl-14944	244	9	is	be	AUX
crl-14944	244	10	to	to	PART
crl-14944	244	11	serve	serve	VERB
crl-14944	244	12	as	as	ADP
crl-14944	244	13	a	a	DET
crl-14944	244	14	guide	guide	NOUN
crl-14944	244	15	for	for	ADP
crl-14944	244	16	operations	operation	NOUN
crl-14944	244	17	.	.	PUNCT
crl-14944	245	1	within	within	ADP
crl-14944	245	2	the	the	DET
crl-14944	245	3	range	range	NOUN
crl-14944	245	4	represented	represent	VERB
crl-14944	245	5	by	by	ADP
crl-14944	245	6	these	these	DET
crl-14944	245	7	two	two	NUM
crl-14944	245	8	departments	department	NOUN
crl-14944	245	9	-	-	PUNCT
crl-14944	245	10	one	one	NUM
crl-14944	245	11	large	large	ADJ
crl-14944	245	12	research	research	NOUN
crl-14944	245	13	-	-	PUNCT
crl-14944	245	14	oriented	orient	VERB
crl-14944	245	15	institution	institution	NOUN
crl-14944	245	16	(	(	PUNCT
crl-14944	245	17	28,000	28,000	NUM
crl-14944	245	18	students	student	NOUN
crl-14944	245	19	)	)	PUNCT
crl-14944	245	20	and	and	CCONJ
crl-14944	245	21	one	one	NUM
crl-14944	245	22	medium	medium	ADJ
crl-14944	245	23	-	-	PUNCT
crl-14944	245	24	sized	sized	ADJ
crl-14944	245	25	balanced	balanced	ADJ
crl-14944	245	26	research/	research/	NUM
crl-14944	245	27	teaching	teaching	NOUN
crl-14944	245	28	school	school	NOUN
crl-14944	245	29	(	(	PUNCT
crl-14944	245	30	8,000	8,000	NUM
crl-14944	245	31	students)-size	students)-size	NOUN
crl-14944	245	32	of	of	ADP
crl-14944	245	33	the	the	DET
crl-14944	245	34	institution	institution	NOUN
crl-14944	245	35	does	do	AUX
crl-14944	245	36	not	not	PART
crl-14944	245	37	appear	appear	VERB
crl-14944	245	38	to	to	PART
crl-14944	245	39	be	be	AUX
crl-14944	245	40	a	a	DET
crl-14944	245	41	critical	critical	ADJ
crl-14944	245	42	factor	factor	NOUN
crl-14944	245	43	determining	determine	VERB
crl-14944	245	44	the	the	DET
crl-14944	245	45	level	level	NOUN
crl-14944	245	46	of	of	ADP
crl-14944	245	47	the	the	DET
crl-14944	245	48	68	68	NUM
crl-14944	245	49	college	college	NOUN
crl-14944	245	50	&	&	CCONJ
crl-14944	245	51	research	research	PROPN
crl-14944	245	52	libraries	library	NOUN
crl-14944	245	53	quality	quality	NOUN
crl-14944	245	54	of	of	ADP
crl-14944	245	55	service	service	NOUN
crl-14944	245	56	in	in	ADP
crl-14944	245	57	many	many	ADJ
crl-14944	245	58	areas	area	NOUN
crl-14944	245	59	of	of	ADP
crl-14944	245	60	the	the	DET
crl-14944	245	61	reference	reference	NOUN
crl-14944	245	62	function	function	NOUN
crl-14944	245	63	.	.	PUNCT
crl-14944	246	1	major	major	ADJ
crl-14944	246	2	differences	difference	NOUN
crl-14944	246	3	of	of	ADP
crl-14944	246	4	the	the	DET
crl-14944	246	5	two	two	NUM
crl-14944	246	6	reference	reference	NOUN
crl-14944	246	7	departments	department	NOUN
crl-14944	246	8	compared	compare	VERB
crl-14944	246	9	in	in	ADP
crl-14944	246	10	this	this	DET
crl-14944	246	11	study	study	NOUN
crl-14944	246	12	include	include	VERB
crl-14944	246	13	the	the	DET
crl-14944	246	14	physical	physical	ADJ
crl-14944	246	15	location	location	NOUN
crl-14944	246	16	of	of	ADP
crl-14944	246	17	the	the	DET
crl-14944	246	18	reference	reference	NOUN
crl-14944	246	19	departments	department	NOUN
crl-14944	246	20	within	within	ADP
crl-14944	246	21	the	the	DET
crl-14944	246	22	libraries	library	NOUN
crl-14944	246	23	and	and	CCONJ
crl-14944	246	24	the	the	DET
crl-14944	246	25	types	type	NOUN
crl-14944	246	26	of	of	ADP
crl-14944	246	27	patrons	patron	NOUN
crl-14944	246	28	served	serve	VERB
crl-14944	246	29	by	by	ADP
crl-14944	246	30	the	the	DET
crl-14944	246	31	departments	department	NOUN
crl-14944	246	32	.	.	PUNCT
crl-14944	247	1	easy	easy	ADJ
crl-14944	247	2	access	access	NOUN
crl-14944	247	3	to	to	ADP
crl-14944	247	4	the	the	DET
crl-14944	247	5	reference	reference	NOUN
crl-14944	247	6	department	department	NOUN
crl-14944	247	7	is	be	AUX
crl-14944	247	8	considered	consider	VERB
crl-14944	247	9	very	very	ADV
crl-14944	247	10	important	important	ADJ
crl-14944	247	11	.	.	PUNCT
crl-14944	248	1	visibility	visibility	NOUN
crl-14944	248	2	of	of	ADP
crl-14944	248	3	the	the	DET
crl-14944	248	4	desk	desk	NOUN
crl-14944	248	5	is	be	AUX
crl-14944	248	6	also	also	ADV
crl-14944	248	7	important	important	ADJ
crl-14944	248	8	.	.	PUNCT
crl-14944	249	1	the	the	DET
crl-14944	249	2	first	first	ADJ
crl-14944	249	3	-	-	PUNCT
crl-14944	249	4	floor	floor	NOUN
crl-14944	249	5	location	location	NOUN
crl-14944	249	6	in	in	ADP
crl-14944	249	7	the	the	DET
crl-14944	249	8	strozier	strozi	ADJ
crl-14944	249	9	library	library	NOUN
crl-14944	249	10	is	be	AUX
crl-14944	249	11	clearly	clearly	ADV
crl-14944	249	12	superior	superior	ADJ
crl-14944	249	13	to	to	AUX
crl-14944	249	14	uwf	uwf	VERB
crl-14944	249	15	'	'	PUNCT
crl-14944	249	16	s	s	PART
crl-14944	249	17	location	location	NOUN
crl-14944	249	18	on	on	ADP
crl-14944	249	19	the	the	DET
crl-14944	249	20	second	second	ADJ
crl-14944	249	21	floor	floor	NOUN
crl-14944	249	22	.	.	PUNCT
crl-14944	250	1	at	at	ADP
crl-14944	250	2	uwf	uwf	NOUN
crl-14944	250	3	,	,	PUNCT
crl-14944	250	4	40	40	NUM
crl-14944	250	5	percent	percent	NOUN
crl-14944	250	6	of	of	ADP
crl-14944	250	7	the	the	DET
crl-14944	250	8	users	user	NOUN
crl-14944	250	9	are	be	AUX
crl-14944	250	10	community	community	NOUN
crl-14944	250	11	people	people	NOUN
crl-14944	250	12	,	,	PUNCT
crl-14944	250	13	and	and	CCONJ
crl-14944	250	14	at	at	ADP
crl-14944	250	15	fsu	fsu	PROPN
crl-14944	250	16	only	only	ADV
crl-14944	250	17	7	7	NUM
crl-14944	250	18	percent	percent	NOUN
crl-14944	250	19	are	be	AUX
crl-14944	250	20	.	.	PUNCT
crl-14944	251	1	this	this	PRON
crl-14944	251	2	is	be	AUX
crl-14944	251	3	probably	probably	ADV
crl-14944	251	4	because	because	SCONJ
crl-14944	251	5	of	of	ADP
crl-14944	251	6	two	two	NUM
crl-14944	251	7	factors	factor	NOUN
crl-14944	251	8	.	.	PUNCT
crl-14944	252	1	access	access	NOUN
crl-14944	252	2	to	to	ADP
crl-14944	252	3	library	library	NOUN
crl-14944	252	4	borrowing	borrowing	NOUN
crl-14944	252	5	privileges	privilege	NOUN
crl-14944	252	6	for	for	ADP
crl-14944	252	7	community	community	NOUN
crl-14944	252	8	members	member	NOUN
crl-14944	252	9	is	be	AUX
crl-14944	252	10	much	much	ADV
crl-14944	252	11	less	less	ADV
crl-14944	252	12	restrictive	restrictive	ADJ
crl-14944	252	13	at	at	ADP
crl-14944	252	14	uwf	uwf	NOUN
crl-14944	252	15	.	.	PUNCT
crl-14944	253	1	patrons	patron	NOUN
crl-14944	253	2	can	can	AUX
crl-14944	253	3	acquire	acquire	VERB
crl-14944	253	4	library	library	ADJ
crl-14944	253	5	cards	card	NOUN
crl-14944	253	6	at	at	ADP
crl-14944	253	7	the	the	DET
crl-14944	253	8	circulation	circulation	NOUN
crl-14944	253	9	desk	desk	NOUN
crl-14944	253	10	by	by	ADP
crl-14944	253	11	presenting	present	VERB
crl-14944	253	12	two	two	NUM
crl-14944	253	13	pieces	piece	NOUN
crl-14944	253	14	of	of	ADP
crl-14944	253	15	identification	identification	NOUN
crl-14944	253	16	.	.	PUNCT
crl-14944	254	1	at	at	ADP
crl-14944	254	2	fsu	fsu	PROPN
crl-14944	254	3	a	a	DET
crl-14944	254	4	letter	letter	NOUN
crl-14944	254	5	of	of	ADP
crl-14944	254	6	request	request	NOUN
crl-14944	254	7	,	,	PUNCT
crl-14944	254	8	on	on	ADP
crl-14944	254	9	business	business	NOUN
crl-14944	254	10	letterhead	letterhead	NOUN
crl-14944	254	11	,	,	PUNCT
crl-14944	254	12	is	be	AUX
crl-14944	254	13	required	require	VERB
crl-14944	254	14	for	for	ADP
crl-14944	254	15	all	all	DET
crl-14944	254	16	community	community	NOUN
crl-14944	254	17	borrowers	borrower	NOUN
crl-14944	254	18	.	.	PUNCT
crl-14944	255	1	the	the	DET
crl-14944	255	2	second	second	ADJ
crl-14944	255	3	factor	factor	NOUN
crl-14944	255	4	is	be	AUX
crl-14944	255	5	proximity	proximity	NOUN
crl-14944	255	6	to	to	PART
crl-14944	255	7	alternate	alternate	VERB
crl-14944	255	8	information	information	NOUN
crl-14944	255	9	sources	source	NOUN
crl-14944	255	10	near	near	ADP
crl-14944	255	11	fsu	fsu	PROPN
crl-14944	255	12	,	,	PUNCT
crl-14944	255	13	which	which	DET
crl-14944	255	14	uwf	uwf	NOUN
crl-14944	255	15	does	do	AUX
crl-14944	255	16	not	not	PART
crl-14944	255	17	have	have	VERB
crl-14944	255	18	.	.	PUNCT
crl-14944	256	1	the	the	DET
crl-14944	256	2	public	public	ADJ
crl-14944	256	3	library	library	NOUN
crl-14944	256	4	in	in	ADP
crl-14944	256	5	tallahassee	tallahassee	PROPN
crl-14944	256	6	is	be	AUX
crl-14944	256	7	within	within	ADP
crl-14944	256	8	walking	walking	NOUN
crl-14944	256	9	distance	distance	NOUN
crl-14944	256	10	of	of	ADP
crl-14944	256	11	the	the	DET
crl-14944	256	12	fsu	fsu	PROPN
crl-14944	256	13	library	library	NOUN
crl-14944	256	14	.	.	PUNCT
crl-14944	257	1	both	both	DET
crl-14944	257	2	departments	department	NOUN
crl-14944	257	3	are	be	AUX
crl-14944	257	4	investing	invest	VERB
crl-14944	257	5	for	for	ADP
crl-14944	257	6	major	major	ADJ
crl-14944	257	7	increases	increase	NOUN
crl-14944	257	8	in	in	ADP
crl-14944	257	9	the	the	DET
crl-14944	257	10	level	level	NOUN
crl-14944	257	11	of	of	ADP
crl-14944	257	12	computer	computer	NOUN
crl-14944	257	13	utilization	utilization	NOUN
crl-14944	257	14	in	in	ADP
crl-14944	257	15	reference	reference	NOUN
crl-14944	257	16	work	work	NOUN
crl-14944	257	17	.	.	PUNCT
crl-14944	258	1	the	the	DET
crl-14944	258	2	major	major	ADJ
crl-14944	258	3	concern	concern	NOUN
crl-14944	258	4	for	for	ADP
crl-14944	258	5	funding	funding	NOUN
crl-14944	258	6	is	be	AUX
crl-14944	258	7	to	to	PART
crl-14944	258	8	expand	expand	VERB
crl-14944	258	9	the	the	DET
crl-14944	258	10	reference	reference	NOUN
crl-14944	258	11	staff	staff	NOUN
crl-14944	258	12	.	.	PUNCT
crl-14944	259	1	apparently	apparently	ADV
crl-14944	259	2	,	,	PUNCT
crl-14944	259	3	increasing	increase	VERB
crl-14944	259	4	levels	level	NOUN
crl-14944	259	5	of	of	ADP
crl-14944	259	6	reference	reference	NOUN
crl-14944	259	7	automation	automation	NOUN
crl-14944	259	8	are	be	AUX
crl-14944	259	9	not	not	PART
crl-14944	259	10	expected	expect	VERB
crl-14944	259	11	to	to	PART
crl-14944	259	12	reduce	reduce	VERB
crl-14944	259	13	staff	staff	NOUN
crl-14944	259	14	.	.	PUNCT
crl-14944	260	1	one	one	NUM
crl-14944	260	2	of	of	ADP
crl-14944	260	3	the	the	DET
crl-14944	260	4	most	most	ADV
crl-14944	260	5	important	important	ADJ
crl-14944	260	6	measures	measure	NOUN
crl-14944	260	7	used	use	VERB
crl-14944	260	8	by	by	ADP
crl-14944	260	9	each	each	PRON
crl-14944	260	10	of	of	ADP
crl-14944	260	11	the	the	DET
crl-14944	260	12	departments	department	NOUN
crl-14944	260	13	to	to	PART
crl-14944	260	14	define	define	VERB
crl-14944	260	15	the	the	DET
crl-14944	260	16	quality	quality	NOUN
crl-14944	260	17	of	of	ADP
crl-14944	260	18	a	a	DET
crl-14944	260	19	reference	reference	NOUN
crl-14944	260	20	service	service	NOUN
crl-14944	260	21	is	be	AUX
crl-14944	260	22	the	the	DET
crl-14944	260	23	number	number	NOUN
crl-14944	260	24	of	of	ADP
crl-14944	260	25	professional	professional	ADJ
crl-14944	260	26	librarians	librarian	NOUN
crl-14944	260	27	working	work	VERB
crl-14944	260	28	in	in	ADP
crl-14944	260	29	the	the	DET
crl-14944	260	30	department	department	NOUN
crl-14944	260	31	.	.	PUNCT
crl-14944	261	1	given	give	VERB
crl-14944	261	2	current	current	ADJ
crl-14944	261	3	trends	trend	NOUN
crl-14944	261	4	in	in	ADP
crl-14944	261	5	reference	reference	NOUN
crl-14944	261	6	information	information	NOUN
crl-14944	261	7	service	service	NOUN
crl-14944	261	8	,	,	PUNCT
crl-14944	261	9	the	the	DET
crl-14944	261	10	number	number	NOUN
crl-14944	261	11	of	of	ADP
crl-14944	261	12	volumes	volume	NOUN
crl-14944	261	13	in	in	ADP
crl-14944	261	14	a	a	DET
crl-14944	261	15	reference	reference	NOUN
crl-14944	261	16	department	department	NOUN
crl-14944	261	17	may	may	AUX
crl-14944	261	18	be	be	AUX
crl-14944	261	19	less	less	ADV
crl-14944	261	20	important	important	ADJ
crl-14944	261	21	when	when	SCONJ
crl-14944	261	22	evaluating	evaluate	VERB
crl-14944	261	23	a	a	DET
crl-14944	261	24	collection	collection	NOUN
crl-14944	261	25	's	's	PART
crl-14944	261	26	quality	quality	NOUN
crl-14944	261	27	and	and	CCONJ
crl-14944	261	28	adequacy	adequacy	NOUN
crl-14944	261	29	in	in	ADP
crl-14944	261	30	the	the	DET
crl-14944	261	31	future	future	NOUN
crl-14944	261	32	.	.	PUNCT
crl-14944	262	1	the	the	DET
crl-14944	262	2	number	number	NOUN
crl-14944	262	3	of	of	ADP
crl-14944	262	4	databases	database	NOUN
crl-14944	262	5	available	available	ADJ
crl-14944	262	6	as	as	ADV
crl-14944	262	7	well	well	ADV
crl-14944	262	8	as	as	ADP
crl-14944	262	9	other	other	ADJ
crl-14944	262	10	information	information	NOUN
crl-14944	262	11	retrieval	retrieval	NOUN
crl-14944	262	12	sources	source	NOUN
crl-14944	262	13	will	will	AUX
crl-14944	262	14	be	be	AUX
crl-14944	262	15	of	of	ADP
crl-14944	262	16	increasing	increase	VERB
crl-14944	262	17	importance	importance	NOUN
crl-14944	262	18	.	.	PUNCT
crl-14944	263	1	the	the	DET
crl-14944	263	2	most	most	ADV
crl-14944	263	3	surprising	surprising	ADJ
crl-14944	263	4	finding	finding	NOUN
crl-14944	263	5	in	in	ADP
crl-14944	263	6	this	this	DET
crl-14944	263	7	study	study	NOUN
crl-14944	263	8	is	be	AUX
crl-14944	263	9	the	the	DET
crl-14944	263	10	lack	lack	NOUN
crl-14944	263	11	of	of	ADP
crl-14944	263	12	measurement	measurement	NOUN
crl-14944	263	13	instruments	instrument	NOUN
crl-14944	263	14	and	and	CCONJ
crl-14944	263	15	standards	standard	NOUN
crl-14944	263	16	for	for	ADP
crl-14944	263	17	the	the	DET
crl-14944	263	18	evaluation	evaluation	NOUN
crl-14944	263	19	of	of	ADP
crl-14944	263	20	service	service	NOUN
crl-14944	263	21	quality	quality	NOUN
crl-14944	263	22	in	in	ADP
crl-14944	263	23	library	library	ADJ
crl-14944	263	24	reference	reference	NOUN
crl-14944	263	25	departments	department	NOUN
crl-14944	263	26	.	.	PUNCT
crl-14944	264	1	the	the	DET
crl-14944	264	2	concept	concept	NOUN
crl-14944	264	3	of	of	ADP
crl-14944	264	4	strategic	strategic	ADJ
crl-14944	264	5	management	management	NOUN
crl-14944	264	6	by	by	ADP
crl-14944	264	7	objectives	objective	NOUN
crl-14944	264	8	has	have	AUX
crl-14944	264	9	not	not	PART
crl-14944	264	10	been	be	AUX
crl-14944	264	11	totally	totally	ADV
crl-14944	264	12	embraced	embrace	VERB
crl-14944	264	13	by	by	ADP
crl-14944	264	14	these	these	DET
crl-14944	264	15	institutions	institution	NOUN
crl-14944	264	16	.	.	PUNCT
crl-14944	265	1	january	january	PROPN
crl-14944	265	2	1995	1995	NUM
crl-14944	265	3	conclusions	conclusion	NOUN
crl-14944	265	4	a	a	DET
crl-14944	265	5	strategic	strategic	ADJ
crl-14944	265	6	management	management	NOUN
crl-14944	265	7	perspective	perspective	NOUN
crl-14944	265	8	was	be	AUX
crl-14944	265	9	applied	apply	VERB
crl-14944	265	10	to	to	ADP
crl-14944	265	11	the	the	DET
crl-14944	265	12	operations	operation	NOUN
crl-14944	265	13	of	of	ADP
crl-14944	265	14	two	two	NUM
crl-14944	265	15	university	university	NOUN
crl-14944	265	16	library	library	NOUN
crl-14944	265	17	reference	reference	NOUN
crl-14944	265	18	departments	department	NOUN
crl-14944	265	19	.	.	PUNCT
crl-14944	266	1	they	they	PRON
crl-14944	266	2	were	be	AUX
crl-14944	266	3	analyzed	analyze	VERB
crl-14944	266	4	in	in	ADP
crl-14944	266	5	terms	term	NOUN
crl-14944	266	6	of	of	ADP
crl-14944	266	7	the	the	DET
crl-14944	266	8	five	five	NUM
crl-14944	266	9	criteria	criterion	NOUN
crl-14944	266	10	for	for	ADP
crl-14944	266	11	planning	planning	NOUN
crl-14944	266	12	,	,	PUNCT
crl-14944	266	13	implementing	implement	VERB
crl-14944	266	14	,	,	PUNCT
crl-14944	266	15	and	and	CCONJ
crl-14944	266	16	controlling	control	VERB
crl-14944	266	17	organizations	organization	NOUN
crl-14944	266	18	in	in	ADP
crl-14944	266	19	this	this	DET
crl-14944	266	20	framework	framework	NOUN
crl-14944	266	21	.	.	PUNCT
crl-14944	267	1	the	the	DET
crl-14944	267	2	missions	mission	NOUN
crl-14944	267	3	of	of	ADP
crl-14944	267	4	the	the	DET
crl-14944	267	5	reference	reference	NOUN
crl-14944	267	6	departments	department	NOUN
crl-14944	267	7	in	in	ADP
crl-14944	267	8	the	the	DET
crl-14944	267	9	two	two	NUM
crl-14944	267	10	university	university	NOUN
crl-14944	267	11	libraries	library	NOUN
crl-14944	267	12	were	be	AUX
crl-14944	267	13	found	find	VERB
crl-14944	267	14	to	to	PART
crl-14944	267	15	be	be	AUX
crl-14944	267	16	quite	quite	ADV
crl-14944	267	17	similar	similar	ADJ
crl-14944	267	18	.	.	PUNCT
crl-14944	268	1	the	the	DET
crl-14944	268	2	objectives	objective	NOUN
crl-14944	268	3	developed	develop	VERB
crl-14944	268	4	out	out	ADP
crl-14944	268	5	of	of	ADP
crl-14944	268	6	these	these	DET
crl-14944	268	7	mission	mission	NOUN
crl-14944	268	8	statements	statement	NOUN
crl-14944	268	9	were	be	AUX
crl-14944	268	10	aggregated	aggregate	VERB
crl-14944	268	11	by	by	ADP
crl-14944	268	12	the	the	DET
crl-14944	268	13	authors	author	NOUN
crl-14944	268	14	into	into	ADP
crl-14944	268	15	five	five	NUM
crl-14944	268	16	main	main	ADJ
crl-14944	268	17	areas	area	NOUN
crl-14944	268	18	of	of	ADP
crl-14944	268	19	emphasis	emphasis	NOUN
crl-14944	268	20	:	:	PUNCT
crl-14944	268	21	materials	material	NOUN
crl-14944	268	22	selection	selection	NOUN
crl-14944	268	23	,	,	PUNCT
crl-14944	268	24	information	information	NOUN
crl-14944	268	25	service	service	NOUN
crl-14944	268	26	,	,	PUNCT
crl-14944	268	27	bibliographic	bibliographic	ADJ
crl-14944	268	28	instruction	instruction	NOUN
crl-14944	268	29	,	,	PUNCT
crl-14944	268	30	internal	internal	ADJ
crl-14944	268	31	and	and	CCONJ
crl-14944	268	32	external	external	ADJ
crl-14944	268	33	communication	communication	NOUN
crl-14944	268	34	and	and	CCONJ
crl-14944	268	35	cooperation	cooperation	NOUN
crl-14944	268	36	,	,	PUNCT
crl-14944	268	37	and	and	CCONJ
crl-14944	268	38	the	the	DET
crl-14944	268	39	collection	collection	NOUN
crl-14944	268	40	of	of	ADP
crl-14944	268	41	statistics	statistic	NOUN
crl-14944	268	42	for	for	ADP
crl-14944	268	43	departmental	departmental	ADJ
crl-14944	268	44	evaluation	evaluation	NOUN
crl-14944	268	45	.	.	PUNCT
crl-14944	269	1	these	these	DET
crl-14944	269	2	objectives	objective	NOUN
crl-14944	269	3	were	be	AUX
crl-14944	269	4	stated	state	VERB
crl-14944	269	5	in	in	ADP
crl-14944	269	6	general	general	ADJ
crl-14944	269	7	terms	term	NOUN
crl-14944	269	8	and	and	CCONJ
crl-14944	269	9	not	not	PART
crl-14944	269	10	easily	easily	ADV
crl-14944	269	11	translated	translate	VERB
crl-14944	269	12	into	into	ADP
crl-14944	269	13	measurable	measurable	ADJ
crl-14944	269	14	objectives	objective	NOUN
crl-14944	269	15	.	.	PUNCT
crl-14944	270	1	each	each	DET
crl-14944	270	2	reference	reference	NOUN
crl-14944	270	3	department	department	NOUN
crl-14944	270	4	has	have	VERB
crl-14944	270	5	programs	program	NOUN
crl-14944	270	6	designed	design	VERB
crl-14944	270	7	to	to	PART
crl-14944	270	8	address	address	VERB
crl-14944	270	9	the	the	DET
crl-14944	270	10	five	five	NUM
crl-14944	270	11	major	major	ADJ
crl-14944	270	12	objectives	objective	NOUN
crl-14944	270	13	identified	identify	VERB
crl-14944	270	14	in	in	ADP
crl-14944	270	15	this	this	DET
crl-14944	270	16	study	study	NOUN
crl-14944	270	17	.	.	PUNCT
crl-14944	271	1	these	these	DET
crl-14944	271	2	programs	program	NOUN
crl-14944	271	3	are	be	AUX
crl-14944	271	4	being	be	AUX
crl-14944	271	5	implemented	implement	VERB
crl-14944	271	6	on	on	ADP
crl-14944	271	7	a	a	DET
crl-14944	271	8	continuous	continuous	ADJ
crl-14944	271	9	basis	basis	NOUN
crl-14944	271	10	.	.	PUNCT
crl-14944	272	1	communication	communication	NOUN
crl-14944	272	2	of	of	ADP
crl-14944	272	3	the	the	DET
crl-14944	272	4	strategy	strategy	NOUN
crl-14944	272	5	throughout	throughout	ADP
crl-14944	272	6	the	the	DET
crl-14944	272	7	organization	organization	NOUN
crl-14944	272	8	appears	appear	VERB
crl-14944	272	9	to	to	PART
crl-14944	272	10	be	be	AUX
crl-14944	272	11	implemented	implement	VERB
crl-14944	272	12	more	more	ADV
crl-14944	272	13	effectively	effectively	ADV
crl-14944	272	14	at	at	ADP
crl-14944	272	15	the	the	DET
crl-14944	272	16	larger	large	ADJ
crl-14944	272	17	institution	institution	NOUN
crl-14944	272	18	,	,	PUNCT
crl-14944	272	19	where	where	SCONJ
crl-14944	272	20	the	the	DET
crl-14944	272	21	policy	policy	NOUN
crl-14944	272	22	statement	statement	NOUN
crl-14944	272	23	is	be	AUX
crl-14944	272	24	up	up	ADP
crl-14944	272	25	-	-	PUNCT
crl-14944	272	26	to	to	ADP
crl-14944	272	27	-	-	PUNCT
crl-14944	272	28	date	date	NOUN
crl-14944	272	29	.	.	PUNCT
crl-14944	273	1	the	the	DET
crl-14944	273	2	degree	degree	NOUN
crl-14944	273	3	to	to	PART
crl-14944	273	4	which	which	PRON
crl-14944	273	5	the	the	DET
crl-14944	273	6	entire	entire	ADJ
crl-14944	273	7	staff	staff	NOUN
crl-14944	273	8	agree	agree	VERB
crl-14944	273	9	with	with	ADP
crl-14944	273	10	,	,	PUNCT
crl-14944	273	11	or	or	CCONJ
crl-14944	273	12	even	even	ADV
crl-14944	273	13	are	be	AUX
crl-14944	273	14	aware	aware	ADJ
crl-14944	273	15	of	of	ADP
crl-14944	273	16	,	,	PUNCT
crl-14944	273	17	the	the	DET
crl-14944	273	18	overall	overall	ADJ
crl-14944	273	19	department	department	NOUN
crl-14944	273	20	policy	policy	NOUN
crl-14944	273	21	was	be	AUX
crl-14944	273	22	not	not	PART
crl-14944	273	23	measured	measure	VERB
crl-14944	273	24	.	.	PUNCT
crl-14944	274	1	one	one	NUM
crl-14944	274	2	way	way	NOUN
crl-14944	274	3	to	to	PART
crl-14944	274	4	increase	increase	VERB
crl-14944	274	5	the	the	DET
crl-14944	274	6	effectiveness	effectiveness	NOUN
crl-14944	274	7	of	of	ADP
crl-14944	274	8	the	the	DET
crl-14944	274	9	communications	communication	NOUN
crl-14944	274	10	process	process	NOUN
crl-14944	274	11	within	within	ADP
crl-14944	274	12	the	the	DET
crl-14944	274	13	organization	organization	NOUN
crl-14944	274	14	may	may	AUX
crl-14944	274	15	be	be	AUX
crl-14944	274	16	through	through	ADP
crl-14944	274	17	better	well	ADJ
crl-14944	274	18	implementation	implementation	NOUN
crl-14944	274	19	of	of	ADP
crl-14944	274	20	the	the	DET
crl-14944	274	21	final	final	ADJ
crl-14944	274	22	criterion	criterion	NOUN
crl-14944	274	23	,	,	PUNCT
crl-14944	274	24	the	the	DET
crl-14944	274	25	development	development	NOUN
crl-14944	274	26	of	of	ADP
crl-14944	274	27	a	a	DET
crl-14944	274	28	set	set	NOUN
crl-14944	274	29	of	of	ADP
crl-14944	274	30	outcomes	outcome	NOUN
crl-14944	274	31	measures	measure	NOUN
crl-14944	274	32	to	to	PART
crl-14944	274	33	evaluate	evaluate	VERB
crl-14944	274	34	performance	performance	NOUN
crl-14944	274	35	on	on	ADP
crl-14944	274	36	specific	specific	ADJ
crl-14944	274	37	goals	goal	NOUN
crl-14944	274	38	.	.	PUNCT
crl-14944	275	1	the	the	DET
crl-14944	275	2	outcomes	outcome	NOUN
crl-14944	275	3	measures	measure	NOUN
crl-14944	275	4	used	use	VERB
crl-14944	275	5	by	by	ADP
crl-14944	275	6	both	both	DET
crl-14944	275	7	departments	department	NOUN
crl-14944	275	8	were	be	AUX
crl-14944	275	9	found	find	VERB
crl-14944	275	10	to	to	PART
crl-14944	275	11	address	address	VERB
crl-14944	275	12	various	various	ADJ
crl-14944	275	13	aspects	aspect	NOUN
crl-14944	275	14	of	of	ADP
crl-14944	275	15	service	service	NOUN
crl-14944	275	16	quantity	quantity	NOUN
crl-14944	275	17	.	.	PUNCT
crl-14944	276	1	service	service	NOUN
crl-14944	276	2	quality	quality	NOUN
crl-14944	276	3	in	in	ADP
crl-14944	276	4	most	most	ADJ
crl-14944	276	5	areas	area	NOUN
crl-14944	276	6	was	be	AUX
crl-14944	276	7	not	not	PART
crl-14944	276	8	being	be	AUX
crl-14944	276	9	measured	measure	VERB
crl-14944	276	10	.	.	PUNCT
crl-14944	277	1	there	there	PRON
crl-14944	277	2	appears	appear	VERB
crl-14944	277	3	to	to	PART
crl-14944	277	4	be	be	AUX
crl-14944	277	5	a	a	DET
crl-14944	277	6	lack	lack	NOUN
crl-14944	277	7	of	of	ADP
crl-14944	277	8	congruence	congruence	NOUN
crl-14944	277	9	between	between	ADP
crl-14944	277	10	performance	performance	NOUN
crl-14944	277	11	measures	measure	NOUN
crl-14944	277	12	and	and	CCONJ
crl-14944	277	13	stated	state	VERB
crl-14944	277	14	departmental	departmental	ADJ
crl-14944	277	15	objectives	objective	NOUN
crl-14944	277	16	.	.	PUNCT
crl-14944	278	1	the	the	DET
crl-14944	278	2	literature	literature	NOUN
crl-14944	278	3	on	on	ADP
crl-14944	278	4	control	control	NOUN
crl-14944	278	5	of	of	ADP
crl-14944	278	6	library	library	ADJ
crl-14944	278	7	operations	operation	NOUN
crl-14944	278	8	indicates	indicate	VERB
crl-14944	278	9	that	that	SCONJ
crl-14944	278	10	this	this	PRON
crl-14944	278	11	is	be	AUX
crl-14944	278	12	not	not	PART
crl-14944	278	13	an	an	DET
crl-14944	278	14	unusual	unusual	ADJ
crl-14944	278	15	finding	finding	NOUN
crl-14944	278	16	.	.	PUNCT
crl-14944	279	1	service	service	NOUN
crl-14944	279	2	industries	industry	NOUN
crl-14944	279	3	have	have	AUX
crl-14944	279	4	lagged	lag	VERB
crl-14944	279	5	behind	behind	ADP
crl-14944	279	6	goods	good	NOUN
crl-14944	279	7	-	-	PUNCT
crl-14944	279	8	producing	produce	VERB
crl-14944	279	9	industries	industry	NOUN
crl-14944	279	10	in	in	ADP
crl-14944	279	11	adopting	adopt	VERB
crl-14944	279	12	explicit	explicit	ADJ
crl-14944	279	13	measures	measure	NOUN
crl-14944	279	14	of	of	ADP
crl-14944	279	15	their	their	PRON
crl-14944	279	16	productivity	productivity	NOUN
crl-14944	279	17	.	.	PUNCT
crl-14944	280	1	in	in	ADP
crl-14944	280	2	not	not	PART
crl-14944	280	3	-	-	PUNCT
crl-14944	280	4	for	for	ADP
crl-14944	280	5	-	-	PUNCT
crl-14944	280	6	profit	profit	NOUN
crl-14944	280	7	service	service	NOUN
crl-14944	280	8	ina	ina	VERB
crl-14944	280	9	strategic	strategic	ADJ
crl-14944	280	10	analysis	analysis	NOUN
crl-14944	280	11	of	of	ADP
crl-14944	280	12	the	the	DET
crl-14944	280	13	delivery	delivery	NOUN
crl-14944	280	14	of	of	ADP
crl-14944	280	15	service	service	NOUN
crl-14944	280	16	69	69	NUM
crl-14944	280	17	dustries	dustrie	NOUN
crl-14944	280	18	,	,	PUNCT
crl-14944	280	19	such	such	ADJ
crl-14944	280	20	as	as	ADP
crl-14944	280	21	libraries	library	NOUN
crl-14944	280	22	,	,	PUNCT
crl-14944	280	23	the	the	DET
crl-14944	280	24	adoption	adoption	NOUN
crl-14944	280	25	has	have	AUX
crl-14944	280	26	often	often	ADV
crl-14944	280	27	been	be	AUX
crl-14944	280	28	further	far	ADV
crl-14944	280	29	hampered	hamper	VERB
crl-14944	280	30	by	by	ADP
crl-14944	280	31	the	the	DET
crl-14944	280	32	unclear	unclear	ADJ
crl-14944	280	33	statement	statement	NOUN
crl-14944	280	34	of	of	ADP
crl-14944	280	35	objectives	objective	NOUN
crl-14944	280	36	.	.	PUNCT
crl-14944	281	1	this	this	PRON
crl-14944	281	2	often	often	ADV
crl-14944	281	3	leads	lead	VERB
crl-14944	281	4	to	to	ADP
crl-14944	281	5	a	a	DET
crl-14944	281	6	general	general	ADJ
crl-14944	281	7	lack	lack	NOUN
crl-14944	281	8	of	of	ADP
crl-14944	281	9	measurement	measurement	NOUN
crl-14944	281	10	and	and	CCONJ
crl-14944	281	11	evaluation	evaluation	NOUN
crl-14944	281	12	of	of	ADP
crl-14944	281	13	quality	quality	NOUN
crl-14944	281	14	in	in	ADP
crl-14944	281	15	the	the	DET
crl-14944	281	16	delivery	delivery	NOUN
crl-14944	281	17	of	of	ADP
crl-14944	281	18	services	service	NOUN
crl-14944	281	19	,	,	PUNCT
crl-14944	281	20	a	a	DET
crl-14944	281	21	fact	fact	NOUN
crl-14944	281	22	that	that	PRON
crl-14944	281	23	is	be	AUX
crl-14944	281	24	wellrecognized	wellrecognize	VERB
crl-14944	281	25	in	in	ADP
crl-14944	281	26	the	the	DET
crl-14944	281	27	growing	grow	VERB
crl-14944	281	28	literature	literature	NOUN
crl-14944	281	29	on	on	ADP
crl-14944	281	30	services.30	services.30	NOUN
crl-14944	281	31	both	both	DET
crl-14944	281	32	reference	reference	NOUN
crl-14944	281	33	departments	department	NOUN
crl-14944	281	34	in	in	ADP
crl-14944	281	35	this	this	DET
crl-14944	281	36	study	study	NOUN
crl-14944	281	37	have	have	VERB
crl-14944	281	38	clear	clear	ADJ
crl-14944	281	39	objectives	objective	NOUN
crl-14944	281	40	.	.	PUNCT
crl-14944	282	1	however	however	ADV
crl-14944	282	2	,	,	PUNCT
crl-14944	282	3	in	in	ADP
crl-14944	282	4	many	many	ADJ
crl-14944	282	5	cases	case	NOUN
crl-14944	282	6	these	these	DET
crl-14944	282	7	objectives	objective	NOUN
crl-14944	282	8	are	be	AUX
crl-14944	282	9	not	not	PART
crl-14944	282	10	being	be	AUX
crl-14944	282	11	stated	state	VERB
crl-14944	282	12	in	in	ADP
crl-14944	282	13	terms	term	NOUN
crl-14944	282	14	of	of	ADP
crl-14944	282	15	measurable	measurable	ADJ
crl-14944	282	16	variables	variable	NOUN
crl-14944	282	17	.	.	PUNCT
crl-14944	283	1	it	it	PRON
crl-14944	283	2	is	be	AUX
crl-14944	283	3	possible	possible	ADJ
crl-14944	283	4	to	to	PART
crl-14944	283	5	measure	measure	VERB
crl-14944	283	6	the	the	DET
crl-14944	283	7	quality	quality	NOUN
crl-14944	283	8	of	of	ADP
crl-14944	283	9	a	a	DET
crl-14944	283	10	service	service	NOUN
crl-14944	283	11	just	just	ADV
crl-14944	283	12	as	as	SCONJ
crl-14944	283	13	it	it	PRON
crl-14944	283	14	is	be	AUX
crl-14944	283	15	possible	possible	ADJ
crl-14944	283	16	to	to	PART
crl-14944	283	17	measure	measure	VERB
crl-14944	283	18	the	the	DET
crl-14944	283	19	quantity	quantity	NOUN
crl-14944	283	20	of	of	ADP
crl-14944	283	21	service	service	NOUN
crl-14944	283	22	provided	provide	VERB
crl-14944	283	23	.	.	PUNCT
crl-14944	284	1	hospitals	hospital	NOUN
crl-14944	284	2	,	,	PUNCT
crl-14944	284	3	restaurants	restaurant	NOUN
crl-14944	284	4	,	,	PUNCT
crl-14944	284	5	and	and	CCONJ
crl-14944	284	6	hotels	hotel	NOUN
crl-14944	284	7	provide	provide	VERB
crl-14944	284	8	numerous	numerous	ADJ
crl-14944	284	9	examples	example	NOUN
crl-14944	284	10	of	of	ADP
crl-14944	284	11	the	the	DET
crl-14944	284	12	definition	definition	NOUN
crl-14944	284	13	and	and	CCONJ
crl-14944	284	14	measurement	measurement	NOUN
crl-14944	284	15	of	of	ADP
crl-14944	284	16	service	service	NOUN
crl-14944	284	17	quality	quality	NOUN
crl-14944	284	18	.	.	PUNCT
crl-14944	285	1	the	the	DET
crl-14944	285	2	library	library	PROPN
crl-14944	285	3	science	science	NOUN
crl-14944	285	4	literature	literature	PROPN
crl-14944	285	5	is	be	AUX
crl-14944	285	6	beginning	begin	VERB
crl-14944	285	7	to	to	PART
crl-14944	285	8	recognize	recognize	VERB
crl-14944	285	9	that	that	DET
crl-14944	285	10	strategic	strategic	ADJ
crl-14944	285	11	planning	planning	NOUN
crl-14944	285	12	can	can	AUX
crl-14944	285	13	also	also	ADV
crl-14944	285	14	be	be	AUX
crl-14944	285	15	implemented	implement	VERB
crl-14944	285	16	in	in	ADP
crl-14944	285	17	libraries.31	libraries.31	PROPN
crl-14944	285	18	evaluation	evaluation	NOUN
crl-14944	285	19	of	of	ADP
crl-14944	285	20	the	the	DET
crl-14944	285	21	services	service	NOUN
crl-14944	285	22	provided	provide	VERB
crl-14944	285	23	by	by	ADP
crl-14944	285	24	reference	reference	NOUN
crl-14944	285	25	departments	department	NOUN
crl-14944	285	26	was	be	AUX
crl-14944	285	27	found	find	VERB
crl-14944	285	28	to	to	PART
crl-14944	285	29	be	be	AUX
crl-14944	285	30	a	a	DET
crl-14944	285	31	weak	weak	ADJ
crl-14944	285	32	link	link	NOUN
crl-14944	285	33	in	in	ADP
crl-14944	285	34	the	the	DET
crl-14944	285	35	strategic	strategic	ADJ
crl-14944	285	36	implementation	implementation	NOUN
crl-14944	285	37	of	of	ADP
crl-14944	285	38	the	the	DET
crl-14944	285	39	programs	program	NOUN
crl-14944	285	40	.	.	PUNCT
crl-14944	286	1	while	while	SCONJ
crl-14944	286	2	both	both	DET
crl-14944	286	3	departments	department	NOUN
crl-14944	286	4	clearly	clearly	ADV
crl-14944	286	5	identified	identify	VERB
crl-14944	286	6	quality	quality	NOUN
crl-14944	286	7	of	of	ADP
crl-14944	286	8	service	service	NOUN
crl-14944	286	9	as	as	ADP
crl-14944	286	10	an	an	DET
crl-14944	286	11	objective	objective	NOUN
crl-14944	286	12	,	,	PUNCT
crl-14944	286	13	neither	neither	DET
crl-14944	286	14	institution	institution	NOUN
crl-14944	286	15	had	have	AUX
crl-14944	286	16	implemented	implement	VERB
crl-14944	286	17	procedures	procedure	NOUN
crl-14944	286	18	to	to	PART
crl-14944	286	19	measure	measure	VERB
crl-14944	286	20	this	this	DET
crl-14944	286	21	important	important	ADJ
crl-14944	286	22	aspect	aspect	NOUN
crl-14944	286	23	of	of	ADP
crl-14944	286	24	its	its	PRON
crl-14944	286	25	mission	mission	NOUN
crl-14944	286	26	.	.	PUNCT
crl-14944	287	1	this	this	PRON
crl-14944	287	2	does	do	AUX
crl-14944	287	3	not	not	PART
crl-14944	287	4	mean	mean	VERB
crl-14944	287	5	that	that	SCONJ
crl-14944	287	6	libraries	library	NOUN
crl-14944	287	7	must	must	AUX
crl-14944	287	8	implement	implement	VERB
crl-14944	287	9	procedures	procedure	NOUN
crl-14944	287	10	to	to	PART
crl-14944	287	11	gather	gather	VERB
crl-14944	287	12	large	large	ADJ
crl-14944	287	13	quantities	quantity	NOUN
crl-14944	287	14	of	of	ADP
crl-14944	287	15	new	new	ADJ
crl-14944	287	16	data	datum	NOUN
crl-14944	287	17	for	for	ADP
crl-14944	287	18	statistical	statistical	ADJ
crl-14944	287	19	analysis	analysis	NOUN
crl-14944	287	20	.	.	PUNCT
crl-14944	288	1	there	there	PRON
crl-14944	288	2	appears	appear	VERB
crl-14944	288	3	to	to	PART
crl-14944	288	4	be	be	AUX
crl-14944	288	5	a	a	DET
crl-14944	288	6	need	need	NOUN
crl-14944	288	7	for	for	SCONJ
crl-14944	288	8	libraries	library	NOUN
crl-14944	288	9	to	to	PART
crl-14944	288	10	be	be	AUX
crl-14944	288	11	more	more	ADV
crl-14944	288	12	exact	exact	ADJ
crl-14944	288	13	in	in	ADP
crl-14944	288	14	defining	define	VERB
crl-14944	288	15	what	what	PRON
crl-14944	288	16	they	they	PRON
crl-14944	288	17	propose	propose	VERB
crl-14944	288	18	to	to	PART
crl-14944	288	19	accomplish	accomplish	VERB
crl-14944	288	20	,	,	PUNCT
crl-14944	288	21	how	how	SCONJ
crl-14944	288	22	to	to	PART
crl-14944	288	23	know	know	VERB
crl-14944	288	24	when	when	SCONJ
crl-14944	288	25	they	they	PRON
crl-14944	288	26	have	have	AUX
crl-14944	288	27	succeeded	succeed	VERB
crl-14944	288	28	,	,	PUNCT
crl-14944	288	29	and	and	CCONJ
crl-14944	288	30	then	then	ADV
crl-14944	288	31	to	to	PART
crl-14944	288	32	implement	implement	VERB
crl-14944	288	33	control	control	NOUN
crl-14944	288	34	systems	system	NOUN
crl-14944	288	35	simultaneously	simultaneously	ADV
crl-14944	288	36	with	with	ADP
crl-14944	288	37	their	their	PRON
crl-14944	288	38	programs	program	NOUN
crl-14944	288	39	.	.	PUNCT
crl-14944	289	1	while	while	SCONJ
crl-14944	289	2	statistics	statistic	NOUN
crl-14944	289	3	tell	tell	VERB
crl-14944	289	4	us	we	PRON
crl-14944	289	5	how	how	SCONJ
crl-14944	289	6	many	many	ADJ
crl-14944	289	7	patron	patron	ADJ
crl-14944	289	8	questions	question	NOUN
crl-14944	289	9	we	we	PRON
crl-14944	289	10	have	have	AUX
crl-14944	289	11	answered	answer	VERB
crl-14944	289	12	,	,	PUNCT
crl-14944	289	13	libraries	library	NOUN
crl-14944	289	14	need	need	VERB
crl-14944	289	15	qualitative	qualitative	ADJ
crl-14944	289	16	evaluation	evaluation	NOUN
crl-14944	289	17	of	of	ADP
crl-14944	289	18	how	how	SCONJ
crl-14944	289	19	well	well	ADV
crl-14944	289	20	they	they	PRON
crl-14944	289	21	have	have	AUX
crl-14944	289	22	met	meet	VERB
crl-14944	289	23	patrons	patron	NOUN
crl-14944	289	24	'	'	PART
crl-14944	289	25	needs	need	NOUN
crl-14944	289	26	.	.	PUNCT
crl-14944	290	1	both	both	DET
crl-14944	290	2	reference	reference	NOUN
crl-14944	290	3	departments	department	NOUN
crl-14944	290	4	recognize	recognize	VERB
crl-14944	290	5	that	that	SCONJ
crl-14944	290	6	the	the	DET
crl-14944	290	7	revolutionary	revolutionary	ADJ
crl-14944	290	8	changes	change	NOUN
crl-14944	290	9	going	go	VERB
crl-14944	290	10	on	on	ADP
crl-14944	290	11	within	within	ADP
crl-14944	290	12	library	library	NOUN
crl-14944	290	13	and	and	CCONJ
crl-14944	290	14	information	information	NOUN
crl-14944	290	15	science	science	NOUN
crl-14944	290	16	affect	affect	VERB
crl-14944	290	17	the	the	DET
crl-14944	290	18	libraries	library	NOUN
crl-14944	290	19	and	and	CCONJ
crl-14944	290	20	their	their	PRON
crl-14944	290	21	users	user	NOUN
crl-14944	290	22	.	.	PUNCT
crl-14944	291	1	not	not	PART
crl-14944	291	2	only	only	ADV
crl-14944	291	3	do	do	VERB
crl-14944	291	4	these	these	DET
crl-14944	291	5	changes	change	NOUN
crl-14944	291	6	in	in	ADP
crl-14944	291	7	the	the	DET
crl-14944	291	8	field	field	NOUN
crl-14944	291	9	of	of	ADP
crl-14944	291	10	information	information	NOUN
crl-14944	291	11	science	science	NOUN
crl-14944	291	12	lead	lead	VERB
crl-14944	291	13	to	to	ADP
crl-14944	291	14	changes	change	NOUN
crl-14944	291	15	in	in	ADP
crl-14944	291	16	the	the	DET
crl-14944	291	17	methods	method	NOUN
crl-14944	291	18	and	and	CCONJ
crl-14944	291	19	techniques	technique	NOUN
crl-14944	291	20	of	of	ADP
crl-14944	291	21	reference	reference	NOUN
crl-14944	291	22	work	work	NOUN
crl-14944	291	23	.	.	PUNCT
crl-14944	292	1	they	they	PRON
crl-14944	292	2	may	may	AUX
crl-14944	292	3	also	also	ADV
crl-14944	292	4	alter	alter	VERB
crl-14944	292	5	the	the	DET
crl-14944	292	6	relationships	relationship	NOUN
crl-14944	292	7	of	of	ADP
crl-14944	292	8	patrons	patron	NOUN
crl-14944	292	9	to	to	ADP
crl-14944	292	10	libraries	library	NOUN
crl-14944	292	11	.	.	PUNCT
crl-14944	293	1	the	the	DET
crl-14944	293	2	knowledge	knowledge	NOUN
crl-14944	293	3	that	that	PRON
crl-14944	293	4	large	large	ADJ
crl-14944	293	5	quantities	quantity	NOUN
crl-14944	293	6	of	of	ADP
crl-14944	293	7	information	information	NOUN
crl-14944	293	8	exist	exist	VERB
crl-14944	293	9	may	may	AUX
crl-14944	293	10	make	make	VERB
crl-14944	293	11	patrons	patron	NOUN
crl-14944	293	12	less	less	ADV
crl-14944	293	13	able	able	ADJ
crl-14944	293	14	to	to	PART
crl-14944	293	15	deal	deal	VERB
crl-14944	293	16	with	with	ADP
crl-14944	293	17	their	their	PRON
crl-14944	293	18	own	own	ADJ
crl-14944	293	19	ignorance	ignorance	NOUN
crl-14944	293	20	.	.	PUNCT
crl-14944	294	1	it	it	PRON
crl-14944	294	2	has	have	AUX
crl-14944	294	3	even	even	ADV
crl-14944	294	4	been	be	AUX
crl-14944	294	5	suggested	suggest	VERB
crl-14944	294	6	that	that	SCONJ
crl-14944	294	7	librarians	librarian	NOUN
crl-14944	294	8	at	at	ADP
crl-14944	294	9	universities	university	NOUN
crl-14944	294	10	may	may	AUX
crl-14944	294	11	be	be	AUX
crl-14944	294	12	seen	see	VERB
crl-14944	294	13	as	as	ADP
crl-14944	294	14	symbols	symbol	NOUN
crl-14944	294	15	of	of	ADP
crl-14944	294	16	knowledge	knowledge	NOUN
crl-14944	294	17	by	by	ADP
crl-14944	294	18	some	some	PRON
crl-14944	294	19	of	of	ADP
crl-14944	294	20	the	the	DET
crl-14944	294	21	faculty	faculty	NOUN
crl-14944	294	22	.	.	PUNCT
crl-14944	295	1	librarians	librarian	NOUN
crl-14944	295	2	could	could	AUX
crl-14944	295	3	,	,	PUNCT
crl-14944	295	4	in	in	ADP
crl-14944	295	5	such	such	ADJ
crl-14944	295	6	instances	instance	NOUN
crl-14944	295	7	,	,	PUNCT
crl-14944	295	8	be	be	AUX
crl-14944	295	9	perceived	perceive	VERB
crl-14944	295	10	as	as	ADP
crl-14944	295	11	threats	threat	NOUN
crl-14944	295	12	,	,	PUNCT
crl-14944	295	13	leading	lead	VERB
crl-14944	295	14	to	to	ADP
crl-14944	295	15	the	the	DET
crl-14944	295	16	need	need	NOUN
crl-14944	295	17	for	for	ADP
crl-14944	295	18	new	new	ADJ
crl-14944	295	19	service	service	NOUN
crl-14944	295	20	strategies	strategy	NOUN
crl-14944	295	21	to	to	PART
crl-14944	295	22	deal	deal	VERB
crl-14944	295	23	with	with	ADP
crl-14944	295	24	these	these	DET
crl-14944	295	25	situations.32	situations.32	NOUN
crl-14944	295	26	an	an	DET
crl-14944	295	27	interesting	interesting	ADJ
crl-14944	295	28	research	research	NOUN
crl-14944	295	29	.topic	.topic	NOUN
crl-14944	295	30	would	would	AUX
crl-14944	295	31	be	be	AUX
crl-14944	295	32	to	to	PART
crl-14944	295	33	follow	follow	VERB
crl-14944	295	34	the	the	DET
crl-14944	295	35	development	development	NOUN
crl-14944	295	36	of	of	ADP
crl-14944	295	37	service	service	NOUN
crl-14944	295	38	strategies	strategy	NOUN
crl-14944	295	39	in	in	ADP
crl-14944	295	40	reference	reference	NOUN
crl-14944	295	41	departments	department	NOUN
crl-14944	295	42	of	of	ADP
crl-14944	295	43	various	various	ADJ
crl-14944	295	44	types	type	NOUN
crl-14944	295	45	and	and	CCONJ
crl-14944	295	46	sizes	size	NOUN
crl-14944	295	47	of	of	ADP
crl-14944	295	48	universities	university	NOUN
crl-14944	295	49	through	through	ADP
crl-14944	295	50	the	the	DET
crl-14944	295	51	next	next	ADJ
crl-14944	295	52	few	few	ADJ
crl-14944	295	53	years	year	NOUN
crl-14944	295	54	.	.	PUNCT
crl-14944	296	1	the	the	DET
crl-14944	296	2	framework	framework	NOUN
crl-14944	296	3	of	of	ADP
crl-14944	296	4	strategic	strategic	ADJ
crl-14944	296	5	management	management	NOUN
crl-14944	296	6	may	may	AUX
crl-14944	296	7	be	be	AUX
crl-14944	296	8	of	of	ADP
crl-14944	296	9	considerable	considerable	ADJ
crl-14944	296	10	value	value	NOUN
crl-14944	296	11	in	in	ADP
crl-14944	296	12	the	the	DET
crl-14944	296	13	area	area	NOUN
crl-14944	296	14	of	of	ADP
crl-14944	296	15	delivering	deliver	VERB
crl-14944	296	16	desired	desire	VERB
crl-14944	296	17	reference	reference	NOUN
crl-14944	296	18	service	service	NOUN
crl-14944	296	19	at	at	ADP
crl-14944	296	20	specified	specify	VERB
crl-14944	296	21	quality	quality	NOUN
crl-14944	296	22	levels	level	NOUN
crl-14944	296	23	efficiently	efficiently	ADV
crl-14944	296	24	and	and	CCONJ
crl-14944	296	25	effectively	effectively	ADV
crl-14944	296	26	in	in	ADP
crl-14944	296	27	a	a	DET
crl-14944	296	28	variety	variety	NOUN
crl-14944	296	29	of	of	ADP
crl-14944	296	30	service	service	NOUN
crl-14944	296	31	industries	industry	NOUN
crl-14944	296	32	.	.	PUNCT
crl-14944	297	1	the	the	DET
crl-14944	297	2	present	present	ADJ
crl-14944	297	3	study	study	NOUN
crl-14944	297	4	has	have	AUX
crl-14944	297	5	illustrated	illustrate	VERB
crl-14944	297	6	two	two	NUM
crl-14944	297	7	such	such	ADJ
crl-14944	297	8	cases	case	NOUN
crl-14944	297	9	.	.	PUNCT
crl-14944	298	1	references	reference	NOUN
crl-14944	298	2	and	and	CCONJ
crl-14944	298	3	notes	note	NOUN
crl-14944	298	4	1	1	NUM
crl-14944	298	5	.	.	PUNCT
crl-14944	298	6	nick	nick	PROPN
crl-14944	298	7	moore	moore	PROPN
crl-14944	298	8	,	,	PUNCT
crl-14944	298	9	how	how	SCONJ
crl-14944	298	10	to	to	PART
crl-14944	298	11	do	do	VERB
crl-14944	298	12	research	research	NOUN
crl-14944	298	13	,	,	PUNCT
crl-14944	298	14	2d	2d	NUM
crl-14944	298	15	ed	ed	NOUN
crl-14944	298	16	.	.	PUNCT
crl-14944	299	1	(	(	PUNCT
crl-14944	299	2	london	london	PROPN
crl-14944	299	3	:	:	PUNCT
crl-14944	299	4	library	library	PROPN
crl-14944	299	5	association	association	PROPN
crl-14944	299	6	publishing	publishing	NOUN
crl-14944	299	7	,	,	PUNCT
crl-14944	299	8	1987	1987	NUM
crl-14944	299	9	)	)	PUNCT
crl-14944	299	10	,	,	PUNCT
crl-14944	299	11	20	20	NUM
crl-14944	299	12	-	-	SYM
crl-14944	299	13	45	45	NUM
crl-14944	299	14	.	.	NOUN
crl-14944	300	1	2	2	NUM
crl-14944	300	2	.	.	PUNCT
crl-14944	300	3	james	james	PROPN
crl-14944	300	4	a.	a.	PROPN
crl-14944	300	5	rice	rice	PROPN
crl-14944	300	6	,	,	PUNCT
crl-14944	300	7	richard	richard	PROPN
crl-14944	300	8	s.	s.	PROPN
crl-14944	300	9	slack	slack	PROPN
crl-14944	300	10	,	,	PUNCT
crl-14944	300	11	and	and	CCONJ
crl-14944	300	12	pamela	pamela	PROPN
crl-14944	300	13	a	a	DET
crl-14944	300	14	garside	garside	NOUN
crl-14944	300	15	,	,	PUNCT
crl-14944	300	16	"	"	PUNCT
crl-14944	300	17	hospitals	hospital	NOUN
crl-14944	300	18	can	can	AUX
crl-14944	300	19	learn	learn	VERB
crl-14944	300	20	valuable	valuable	ADJ
crl-14944	300	21	marketing	marketing	NOUN
crl-14944	300	22	strategies	strategy	NOUN
crl-14944	300	23	from	from	ADP
crl-14944	300	24	hotels	hotel	NOUN
crl-14944	300	25	,	,	PUNCT
crl-14944	300	26	"	"	PUNCT
crl-14944	300	27	hospitals	hospital	NOUN
crl-14944	300	28	55	55	NUM
crl-14944	300	29	(	(	PUNCT
crl-14944	300	30	nov	nov	PROPN
crl-14944	300	31	.	.	PROPN
crl-14944	300	32	1981	1981	NUM
crl-14944	300	33	):	):	PUNCT
crl-14944	300	34	60	60	NUM
crl-14944	300	35	-	-	SYM
crl-14944	300	36	73	73	NUM
crl-14944	300	37	.	.	PUNCT
crl-14944	301	1	3	3	X
crl-14944	301	2	.	.	X
crl-14944	301	3	arthur	arthur	PROPN
crl-14944	301	4	a.	a.	PROPN
crl-14944	301	5	thompson	thompson	PROPN
crl-14944	301	6	,	,	PUNCT
crl-14944	301	7	jr	jr	PROPN
crl-14944	301	8	.	.	PROPN
crl-14944	301	9	,	,	PUNCT
crl-14944	301	10	and	and	CCONJ
crl-14944	301	11	a.	a.	PROPN
crl-14944	301	12	j.	j.	PROPN
crl-14944	301	13	strickland	strickland	PROPN
crl-14944	301	14	iii	iii	PROPN
crl-14944	301	15	.	.	PUNCT
crl-14944	301	16	strategic	strategic	ADJ
crl-14944	301	17	management	management	NOUN
crl-14944	301	18	:	:	PUNCT
crl-14944	301	19	concepts	concept	NOUN
crl-14944	301	20	and	and	CCONJ
crl-14944	301	21	cases	case	NOUN
crl-14944	301	22	,	,	PUNCT
crl-14944	301	23	5th	5th	ADJ
crl-14944	301	24	ed	ed	NOUN
crl-14944	301	25	.	.	PUNCT
crl-14944	302	1	(	(	PUNCT
crl-14944	302	2	homewood	homewood	PROPN
crl-14944	302	3	,	,	PUNCT
crl-14944	302	4	ill	ill	PROPN
crl-14944	302	5	.	.	PUNCT
crl-14944	302	6	:	:	PUNCT
crl-14944	303	1	bpi	bpi	PROPN
crl-14944	303	2	/	/	SYM
crl-14944	303	3	irwin	irwin	PROPN
crl-14944	303	4	,	,	PUNCT
crl-14944	303	5	1990	1990	NUM
crl-14944	303	6	)	)	PUNCT
crl-14944	303	7	,	,	PUNCT
crl-14944	303	8	3	3	NUM
crl-14944	303	9	-	-	SYM
crl-14944	303	10	17	17	NUM
crl-14944	303	11	.	.	PUNCT
crl-14944	304	1	4	4	NUM
crl-14944	304	2	.	.	X
crl-14944	304	3	henry	henry	PROPN
crl-14944	304	4	mintzberg	mintzberg	PROPN
crl-14944	304	5	,	,	PUNCT
crl-14944	304	6	"	"	PUNCT
crl-14944	304	7	crafting	craft	VERB
crl-14944	304	8	strategy	strategy	NOUN
crl-14944	304	9	,	,	PUNCT
crl-14944	304	10	"	"	PUNCT
crl-14944	304	11	harvard	harvard	PROPN
crl-14944	304	12	business	business	PROPN
crl-14944	304	13	review	review	PROPN
crl-14944	304	14	65	65	NUM
crl-14944	304	15	guly	guly	PROPN
crl-14944	304	16	i	i	PRON
crl-14944	304	17	aug.1987	aug.1987	NUM
crl-14944	304	18	):	):	PUNCT
crl-14944	304	19	66	66	NUM
crl-14944	304	20	-	-	SYM
crl-14944	304	21	75	75	NUM
crl-14944	304	22	.	.	PUNCT
crl-14944	305	1	5	5	X
crl-14944	305	2	.	.	X
crl-14944	305	3	doris	doris	PROPN
crl-14944	305	4	j.	j.	PROPN
crl-14944	305	5	schlichter	schlichter	PROPN
crl-14944	305	6	and	and	CCONJ
crl-14944	305	7	j.	j.	PROPN
crl-14944	305	8	michael	michael	PROPN
crl-14944	305	9	pemberton	pemberton	PROPN
crl-14944	305	10	,	,	PUNCT
crl-14944	305	11	"	"	PUNCT
crl-14944	305	12	the	the	DET
crl-14944	305	13	emperor	emperor	NOUN
crl-14944	305	14	's	's	PART
crl-14944	305	15	new	new	ADJ
crl-14944	305	16	clothes	clothe	NOUN
crl-14944	305	17	?	?	PUNCT
crl-14944	306	1	problems	problem	NOUN
crl-14944	306	2	of	of	ADP
crl-14944	306	3	the	the	DET
crl-14944	306	4	user	user	NOUN
crl-14944	306	5	survey	survey	NOUN
crl-14944	306	6	as	as	ADP
crl-14944	306	7	a	a	DET
crl-14944	306	8	planning	planning	NOUN
crl-14944	306	9	tool	tool	NOUN
crl-14944	306	10	in	in	ADP
crl-14944	306	11	academic	academic	ADJ
crl-14944	306	12	libraries	library	NOUN
crl-14944	306	13	,	,	PUNCT
crl-14944	306	14	"	"	PUNCT
crl-14944	306	15	college	college	PROPN
crl-14944	306	16	&	&	CCONJ
crl-14944	306	17	research	research	PROPN
crl-14944	306	18	libraries	library	NOUN
crl-14944	306	19	51	51	NUM
crl-14944	306	20	(	(	PUNCT
crl-14944	306	21	may	may	PROPN
crl-14944	306	22	1992	1992	NUM
crl-14944	306	23	):	):	PUNCT
crl-14944	306	24	257	257	NUM
crl-14944	306	25	-	-	SYM
crl-14944	306	26	65	65	NUM
crl-14944	306	27	.	.	NOUN
crl-14944	307	1	6	6	NUM
crl-14944	307	2	.	.	X
crl-14944	307	3	theodore	theodore	PROPN
crl-14944	307	4	levitt	levitt	PROPN
crl-14944	307	5	,	,	PUNCT
crl-14944	307	6	"	"	PUNCT
crl-14944	307	7	marketing	marketing	NOUN
crl-14944	307	8	myopia	myopia	NOUN
crl-14944	307	9	,	,	PUNCT
crl-14944	307	10	"	"	PUNCT
crl-14944	307	11	harvard	harvard	PROPN
crl-14944	307	12	business	business	PROPN
crl-14944	307	13	review	review	PROPN
crl-14944	307	14	38	38	NUM
crl-14944	307	15	guly	guly	PROPN
crl-14944	307	16	i	i	PRON
crl-14944	307	17	aug.1960	aug.1960	X
crl-14944	307	18	):	):	PUNCT
crl-14944	307	19	45	45	NUM
crl-14944	307	20	-	-	SYM
crl-14944	307	21	56	56	NUM
crl-14944	307	22	.	.	NOUN
crl-14944	308	1	7	7	X
crl-14944	308	2	.	.	X
crl-14944	308	3	meredith	meredith	NOUN
crl-14944	308	4	butler	butler	PROPN
crl-14944	308	5	and	and	CCONJ
crl-14944	308	6	hiram	hiram	PROPN
crl-14944	308	7	davis	davis	PROPN
crl-14944	308	8	,	,	PUNCT
crl-14944	308	9	"	"	PUNCT
crl-14944	308	10	strategic	strategic	ADJ
crl-14944	308	11	planning	planning	NOUN
crl-14944	308	12	as	as	ADP
crl-14944	308	13	a	a	DET
crl-14944	308	14	catalyst	catalyst	NOUN
crl-14944	308	15	for	for	ADP
crl-14944	308	16	change	change	NOUN
crl-14944	308	17	in	in	ADP
crl-14944	308	18	the	the	DET
crl-14944	308	19	1990s	1990s	NUM
crl-14944	308	20	,	,	PUNCT
crl-14944	308	21	"	"	PUNCT
crl-14944	308	22	college	college	NOUN
crl-14944	308	23	&	&	CCONJ
crl-14944	308	24	research	research	PROPN
crl-14944	308	25	libraries	library	NOUN
crl-14944	308	26	51	51	NUM
crl-14944	308	27	(	(	PUNCT
crl-14944	308	28	sept	sept	PROPN
crl-14944	308	29	.	.	PROPN
crl-14944	308	30	1992	1992	NUM
crl-14944	308	31	):	):	PUNCT
crl-14944	308	32	393	393	NUM
crl-14944	308	33	-	-	SYM
crl-14944	308	34	403	403	NUM
crl-14944	308	35	.	.	PUNCT
crl-14944	309	1	8	8	X
crl-14944	309	2	.	.	X
crl-14944	310	1	moore	moore	PROPN
crl-14944	310	2	,	,	PUNCT
crl-14944	310	3	how	how	SCONJ
crl-14944	310	4	to	to	PART
crl-14944	310	5	do	do	VERB
crl-14944	310	6	research	research	NOUN
crl-14944	310	7	,	,	PUNCT
crl-14944	310	8	20	20	NUM
crl-14944	310	9	-	-	SYM
crl-14944	310	10	45	45	NUM
crl-14944	310	11	.	.	NOUN
crl-14944	310	12	9	9	NUM
crl-14944	310	13	.	.	X
crl-14944	310	14	butler	butler	PROPN
crl-14944	310	15	and	and	CCONJ
crl-14944	310	16	davis	davis	PROPN
crl-14944	310	17	"	"	PUNCT
crl-14944	310	18	strategic	strategic	ADJ
crl-14944	310	19	planning	planning	NOUN
crl-14944	310	20	,	,	PUNCT
crl-14944	310	21	"	"	PUNCT
crl-14944	310	22	395	395	NUM
crl-14944	310	23	-	-	SYM
crl-14944	310	24	97	97	NUM
crl-14944	310	25	.	.	PUNCT
crl-14944	310	26	10	10	NUM
crl-14944	310	27	.	.	PUNCT
crl-14944	311	1	mintzberg	mintzberg	PROPN
crl-14944	311	2	,	,	PUNCT
crl-14944	311	3	"	"	PUNCT
crl-14944	311	4	crafting	craft	VERB
crl-14944	311	5	strategy	strategy	NOUN
crl-14944	311	6	,	,	PUNCT
crl-14944	311	7	"	"	PUNCT
crl-14944	311	8	72	72	NUM
crl-14944	311	9	.	.	X
crl-14944	311	10	70	70	NUM
crl-14944	311	11	college	college	PROPN
crl-14944	311	12	&	&	CCONJ
crl-14944	311	13	research	research	PROPN
crl-14944	311	14	libraries	library	NOUN
crl-14944	311	15	january	january	PROPN
crl-14944	311	16	1995	1995	NUM
crl-14944	311	17	11	11	NUM
crl-14944	311	18	.	.	PUNCT
crl-14944	312	1	butler	butler	PROPN
crl-14944	312	2	and	and	CCONJ
crl-14944	312	3	davis	davis	PROPN
crl-14944	312	4	,	,	PUNCT
crl-14944	312	5	"	"	PUNCT
crl-14944	312	6	strategic	strategic	ADJ
crl-14944	312	7	planning	planning	NOUN
crl-14944	312	8	,	,	PUNCT
crl-14944	312	9	"	"	PUNCT
crl-14944	312	10	398	398	NUM
crl-14944	312	11	.	.	PUNCT
crl-14944	312	12	12	12	NUM
crl-14944	312	13	.	.	PUNCT
crl-14944	313	1	the	the	DET
crl-14944	313	2	florida	florida	PROPN
crl-14944	313	3	state	state	PROPN
crl-14944	313	4	university	university	PROPN
crl-14944	313	5	bulletin	bulletin	NOUN
crl-14944	313	6	1993	1993	NUM
crl-14944	313	7	-	-	SYM
crl-14944	313	8	1994	1994	NUM
crl-14944	313	9	(	(	PUNCT
crl-14944	313	10	tallahassee	tallahassee	PROPN
crl-14944	313	11	,	,	PUNCT
crl-14944	313	12	fla	fla	PROPN
crl-14944	313	13	.	.	PUNCT
crl-14944	313	14	:	:	PUNCT
crl-14944	314	1	florida	florida	PROPN
crl-14944	314	2	state	state	PROPN
crl-14944	314	3	university	university	PROPN
crl-14944	314	4	,	,	PUNCT
crl-14944	314	5	1989	1989	NUM
crl-14944	314	6	)	)	PUNCT
crl-14944	314	7	.	.	PUNCT
crl-14944	315	1	13	13	NUM
crl-14944	315	2	.	.	X
crl-14944	315	3	bureau	bureau	NOUN
crl-14944	315	4	of	of	ADP
crl-14944	315	5	economic	economic	ADJ
crl-14944	315	6	and	and	CCONJ
crl-14944	315	7	business	business	NOUN
crl-14944	315	8	research	research	NOUN
crl-14944	315	9	,	,	PUNCT
crl-14944	315	10	college	college	NOUN
crl-14944	315	11	of	of	ADP
crl-14944	315	12	business	business	NOUN
crl-14944	315	13	,	,	PUNCT
crl-14944	315	14	university	university	PROPN
crl-14944	315	15	of	of	ADP
crl-14944	315	16	florida	florida	PROPN
crl-14944	315	17	,	,	PUNCT
crl-14944	315	18	1992	1992	NUM
crl-14944	315	19	florida	florida	PROPN
crl-14944	315	20	statistical	statistical	ADJ
crl-14944	315	21	abstract	abstract	NOUN
crl-14944	315	22	,	,	PUNCT
crl-14944	315	23	ed	ed	NOUN
crl-14944	315	24	.	.	PUNCT
crl-14944	316	1	anne	anne	PROPN
crl-14944	316	2	h.	h.	PROPN
crl-14944	316	3	shermyen	shermyen	PROPN
crl-14944	316	4	(	(	PUNCT
crl-14944	316	5	cainsville	cainsville	NOUN
crl-14944	316	6	,	,	PUNCT
crl-14944	316	7	fla	fla	PROPN
crl-14944	316	8	.	.	PUNCT
crl-14944	316	9	:	:	PUNCT
crl-14944	317	1	university	university	NOUN
crl-14944	317	2	pr	pr	NOUN
crl-14944	317	3	.	.	PROPN
crl-14944	317	4	,	,	PUNCT
crl-14944	317	5	1993	1993	NUM
crl-14944	317	6	)	)	PUNCT
crl-14944	317	7	,	,	PUNCT
crl-14944	317	8	40	40	NUM
crl-14944	317	9	-	-	SYM
crl-14944	317	10	123	123	NUM
crl-14944	317	11	.	.	PUNCT
crl-14944	318	1	14	14	NUM
crl-14944	318	2	.	.	PUNCT
crl-14944	319	1	the	the	DET
crl-14944	319	2	university	university	PROPN
crl-14944	319	3	of	of	ADP
crl-14944	319	4	west	west	PROPN
crl-14944	319	5	florida	florida	PROPN
crl-14944	319	6	1993	1993	NUM
crl-14944	319	7	-	-	SYM
crl-14944	319	8	94	94	NUM
crl-14944	319	9	catalog	catalog	NOUN
crl-14944	319	10	(	(	PUNCT
crl-14944	319	11	pensacola	pensacola	PROPN
crl-14944	319	12	,	,	PUNCT
crl-14944	319	13	fla	fla	PROPN
crl-14944	319	14	.	.	PUNCT
crl-14944	319	15	:	:	PUNCT
crl-14944	320	1	univ	univ	PROPN
crl-14944	320	2	.	.	PROPN
crl-14944	321	1	of	of	ADP
crl-14944	321	2	west	west	PROPN
crl-14944	321	3	florida	florida	PROPN
crl-14944	321	4	,	,	PUNCT
crl-14944	321	5	1993	1993	NUM
crl-14944	321	6	)	)	PUNCT
crl-14944	321	7	.	.	PUNCT
crl-14944	322	1	15	15	X
crl-14944	322	2	.	.	PUNCT
crl-14944	322	3	cheryl	cheryl	PROPN
crl-14944	322	4	elzy	elzy	PROPN
crl-14944	322	5	,	,	PUNCT
crl-14944	322	6	alan	alan	PROPN
crl-14944	322	7	nourie	nourie	PROPN
crl-14944	322	8	,	,	PUNCT
crl-14944	322	9	w.	w.	PROPN
crl-14944	322	10	lancaster	lancaster	PROPN
crl-14944	322	11	,	,	PUNCT
crl-14944	322	12	and	and	CCONJ
crl-14944	322	13	kurt	kurt	PROPN
crl-14944	322	14	m.	m.	PROPN
crl-14944	322	15	joseph	joseph	PROPN
crl-14944	322	16	,	,	PUNCT
crl-14944	322	17	"	"	PUNCT
crl-14944	322	18	evaluating	evaluate	VERB
crl-14944	322	19	reference	reference	NOUN
crl-14944	322	20	service	service	NOUN
crl-14944	322	21	in	in	ADP
crl-14944	322	22	a	a	DET
crl-14944	322	23	large	large	ADJ
crl-14944	322	24	academic	academic	ADJ
crl-14944	322	25	library	library	NOUN
crl-14944	322	26	,	,	PUNCT
crl-14944	322	27	"	"	PUNCT
crl-14944	322	28	college	college	NOUN
crl-14944	322	29	&	&	CCONJ
crl-14944	322	30	research	research	PROPN
crl-14944	322	31	libraries	library	NOUN
crl-14944	322	32	50	50	NUM
crl-14944	322	33	(	(	PUNCT
crl-14944	322	34	sept	sept	PROPN
crl-14944	322	35	.	.	PROPN
crl-14944	322	36	1991	1991	NUM
crl-14944	322	37	):	):	PUNCT
crl-14944	322	38	455	455	NUM
crl-14944	322	39	-	-	SYM
crl-14944	322	40	65	65	NUM
crl-14944	322	41	.	.	PUNCT
crl-14944	322	42	16	16	NUM
crl-14944	322	43	.	.	PUNCT
crl-14944	323	1	william	william	PROPN
crl-14944	323	2	l.	l.	PROPN
crl-14944	323	3	beck	beck	PROPN
crl-14944	323	4	and	and	CCONJ
crl-14944	323	5	marshal	marshal	PROPN
crl-14944	323	6	.	.	PUNCT
crl-14944	324	1	nolf	nolf	PROPN
crl-14944	324	2	,	,	PUNCT
crl-14944	324	3	"	"	PUNCT
crl-14944	324	4	the	the	DET
crl-14944	324	5	process	process	NOUN
crl-14944	324	6	and	and	CCONJ
crl-14944	324	7	value	value	NOUN
crl-14944	324	8	of	of	ADP
crl-14944	324	9	self	self	NOUN
crl-14944	324	10	-	-	PUNCT
crl-14944	324	11	study	study	NOUN
crl-14944	324	12	in	in	ADP
crl-14944	324	13	a	a	DET
crl-14944	324	14	medium	medium	ADJ
crl-14944	324	15	-	-	PUNCT
crl-14944	324	16	sized	sized	ADJ
crl-14944	324	17	university	university	NOUN
crl-14944	324	18	library	library	NOUN
crl-14944	324	19	,	,	PUNCT
crl-14944	324	20	"	"	PUNCT
crl-14944	324	21	college	college	NOUN
crl-14944	324	22	&	&	CCONJ
crl-14944	324	23	research	research	PROPN
crl-14944	324	24	libraries	library	NOUN
crl-14944	324	25	51	51	NUM
crl-14944	324	26	(	(	PUNCT
crl-14944	324	27	mar	mar	PROPN
crl-14944	324	28	.	.	PROPN
crl-14944	324	29	1992	1992	NUM
crl-14944	324	30	):	):	PUNCT
crl-14944	324	31	150	150	NUM
crl-14944	324	32	-	-	SYM
crl-14944	324	33	62	62	NUM
crl-14944	324	34	.	.	PUNCT
crl-14944	325	1	17	17	NUM
crl-14944	325	2	.	.	PUNCT
crl-14944	326	1	american	american	PROPN
crl-14944	326	2	library	library	PROPN
crl-14944	326	3	association	association	PROPN
crl-14944	326	4	,	,	PUNCT
crl-14944	326	5	standards	standard	NOUN
crl-14944	326	6	committee	committee	NOUN
crl-14944	326	7	,	,	PUNCT
crl-14944	326	8	reference	reference	NOUN
crl-14944	326	9	and	and	CCONJ
crl-14944	326	10	adult	adult	NOUN
crl-14944	326	11	services	service	NOUN
crl-14944	326	12	division	division	NOUN
crl-14944	326	13	,	,	PUNCT
crl-14944	326	14	draft	draft	NOUN
crl-14944	326	15	outline	outline	NOUN
crl-14944	326	16	of	of	ADP
crl-14944	326	17	reference	reference	NOUN
crl-14944	326	18	service	service	NOUN
crl-14944	326	19	policy	policy	NOUN
crl-14944	326	20	manual	manual	NOUN
crl-14944	326	21	(	(	PUNCT
crl-14944	326	22	chicago	chicago	PROPN
crl-14944	326	23	:	:	PUNCT
crl-14944	326	24	ala	ala	PROPN
crl-14944	326	25	,	,	PUNCT
crl-14944	326	26	1984	1984	NUM
crl-14944	326	27	)	)	PUNCT
crl-14944	326	28	.	.	PUNCT
crl-14944	327	1	18	18	NUM
crl-14944	327	2	.	.	PUNCT
crl-14944	328	1	peggy	peggy	PROPN
crl-14944	328	2	toifel	toifel	PROPN
crl-14944	328	3	,	,	PUNCT
crl-14944	328	4	the	the	DET
crl-14944	328	5	university	university	NOUN
crl-14944	328	6	of	of	ADP
crl-14944	328	7	west	west	PROPN
crl-14944	328	8	florida	florida	PROPN
crl-14944	328	9	library	library	PROPN
crl-14944	328	10	,	,	PUNCT
crl-14944	328	11	pensacola	pensacola	PROPN
crl-14944	328	12	,	,	PUNCT
crl-14944	328	13	florida	florida	PROPN
crl-14944	328	14	,	,	PUNCT
crl-14944	328	15	interview	interview	NOUN
crl-14944	328	16	,	,	PUNCT
crl-14944	328	17	september	september	PROPN
crl-14944	328	18	1989	1989	NUM
crl-14944	328	19	.	.	PUNCT
crl-14944	329	1	19	19	NUM
crl-14944	329	2	.	.	PUNCT
crl-14944	329	3	"	"	PUNCT
crl-14944	329	4	strozier	strozier	X
crl-14944	329	5	library	library	PROPN
crl-14944	329	6	reference	reference	PROPN
crl-14944	329	7	department	department	PROPN
crl-14944	329	8	service	service	NOUN
crl-14944	329	9	policy	policy	NOUN
crl-14944	329	10	,	,	PUNCT
crl-14944	329	11	"	"	PUNCT
crl-14944	329	12	florida	florida	PROPN
crl-14944	329	13	state	state	PROPN
crl-14944	329	14	university	university	PROPN
crl-14944	329	15	,	,	PUNCT
crl-14944	329	16	1991	1991	NUM
crl-14944	329	17	.	.	PUNCT
crl-14944	330	1	20	20	NUM
crl-14944	330	2	.	.	PUNCT
crl-14944	331	1	peggy	peggy	PROPN
crl-14944	331	2	toifel	toifel	PROPN
crl-14944	331	3	,	,	PUNCT
crl-14944	331	4	the	the	DET
crl-14944	331	5	university	university	NOUN
crl-14944	331	6	of	of	ADP
crl-14944	331	7	west	west	PROPN
crl-14944	331	8	florida	florida	PROPN
crl-14944	331	9	library	library	PROPN
crl-14944	331	10	,	,	PUNCT
crl-14944	331	11	pensacola	pensacola	PROPN
crl-14944	331	12	,	,	PUNCT
crl-14944	331	13	florida	florida	PROPN
crl-14944	331	14	,	,	PUNCT
crl-14944	331	15	interview	interview	NOUN
crl-14944	331	16	by	by	ADP
crl-14944	331	17	mail	mail	NOUN
crl-14944	331	18	,	,	PUNCT
crl-14944	331	19	january	january	PROPN
crl-14944	331	20	1992	1992	NUM
crl-14944	331	21	.	.	PUNCT
crl-14944	332	1	21	21	NUM
crl-14944	332	2	.	.	PUNCT
crl-14944	333	1	greg	greg	PROPN
crl-14944	333	2	toole	toole	PROPN
crl-14944	333	3	,	,	PUNCT
crl-14944	333	4	strozier	strozier	NOUN
crl-14944	333	5	library	library	NOUN
crl-14944	333	6	,	,	PUNCT
crl-14944	333	7	florida	florida	PROPN
crl-14944	333	8	state	state	PROPN
crl-14944	333	9	university	university	PROPN
crl-14944	333	10	,	,	PUNCT
crl-14944	333	11	tallahassee	tallahassee	PROPN
crl-14944	333	12	,	,	PUNCT
crl-14944	333	13	florida	florida	PROPN
crl-14944	333	14	,	,	PUNCT
crl-14944	333	15	interview	interview	NOUN
crl-14944	333	16	,	,	PUNCT
crl-14944	333	17	september	september	PROPN
crl-14944	333	18	1989	1989	NUM
crl-14944	333	19	.	.	PUNCT
crl-14944	334	1	22	22	NUM
crl-14944	334	2	.	.	PUNCT
crl-14944	335	1	david	david	PROPN
crl-14944	335	2	clendinning	clendinning	PROPN
crl-14944	335	3	,	,	PUNCT
crl-14944	335	4	strozier	strozier	NOUN
crl-14944	335	5	library	library	NOUN
crl-14944	335	6	,	,	PUNCT
crl-14944	335	7	the	the	DET
crl-14944	335	8	florida	florida	PROPN
crl-14944	335	9	state	state	PROPN
crl-14944	335	10	university	university	PROPN
crl-14944	335	11	,	,	PUNCT
crl-14944	335	12	tallahassee	tallahassee	PROPN
crl-14944	335	13	,	,	PUNCT
crl-14944	335	14	florida	florida	PROPN
crl-14944	335	15	,	,	PUNCT
crl-14944	335	16	interview	interview	NOUN
crl-14944	335	17	by	by	ADP
crl-14944	335	18	mail	mail	NOUN
crl-14944	335	19	,	,	PUNCT
crl-14944	335	20	(	(	PUNCT
crl-14944	335	21	january	january	PROPN
crl-14944	335	22	1992	1992	NUM
crl-14944	335	23	)	)	PUNCT
crl-14944	335	24	.	.	PUNCT
crl-14944	336	1	23	23	NUM
crl-14944	336	2	.	.	X
crl-14944	336	3	beck	beck	PROPN
crl-14944	336	4	and	and	CCONJ
crl-14944	336	5	nolf	nolf	PROPN
crl-14944	336	6	,	,	PUNCT
crl-14944	336	7	"	"	PUNCT
crl-14944	336	8	process	process	NOUN
crl-14944	336	9	and	and	CCONJ
crl-14944	336	10	value	value	NOUN
crl-14944	336	11	of	of	ADP
crl-14944	336	12	self	self	NOUN
crl-14944	336	13	-	-	PUNCT
crl-14944	336	14	study	study	NOUN
crl-14944	336	15	,	,	PUNCT
crl-14944	336	16	"	"	PUNCT
crl-14944	336	17	153	153	NUM
crl-14944	336	18	-	-	SYM
crl-14944	336	19	55	55	NUM
crl-14944	336	20	.	.	PUNCT
crl-14944	336	21	24	24	NUM
crl-14944	336	22	.	.	PUNCT
crl-14944	336	23	elzy	elzy	PROPN
crl-14944	336	24	and	and	CCONJ
crl-14944	336	25	others	other	NOUN
crl-14944	336	26	,	,	PUNCT
crl-14944	336	27	"	"	PUNCT
crl-14944	336	28	evaluating	evaluate	VERB
crl-14944	336	29	reference	reference	NOUN
crl-14944	336	30	service	service	NOUN
crl-14944	336	31	,	,	PUNCT
crl-14944	336	32	"	"	PUNCT
crl-14944	336	33	458	458	NUM
crl-14944	336	34	.	.	PUNCT
crl-14944	337	1	25	25	NUM
crl-14944	337	2	.	.	PUNCT
crl-14944	338	1	robert	robert	PROPN
crl-14944	338	2	burgin	burgin	PROPN
crl-14944	338	3	,	,	PUNCT
crl-14944	338	4	"	"	PUNCT
crl-14944	338	5	reference	reference	NOUN
crl-14944	338	6	accuracy	accuracy	NOUN
crl-14944	338	7	:	:	PUNCT
crl-14944	338	8	improving	improve	VERB
crl-14944	338	9	our	our	PRON
crl-14944	338	10	chances	chance	NOUN
crl-14944	338	11	,	,	PUNCT
crl-14944	338	12	"	"	PUNCT
crl-14944	338	13	wilson	wilson	PROPN
crl-14944	338	14	library	library	PROPN
crl-14944	338	15	bulletin	bulletin	NOUN
crl-14944	338	16	65	65	NUM
crl-14944	338	17	(	(	PUNCT
crl-14944	338	18	nov	nov	PROPN
crl-14944	338	19	.	.	PROPN
crl-14944	338	20	1990	1990	NUM
crl-14944	338	21	):	):	PUNCT
crl-14944	338	22	66	66	NUM
crl-14944	338	23	-	-	SYM
crl-14944	338	24	68	68	NUM
crl-14944	338	25	.	.	PUNCT
crl-14944	338	26	26	26	NUM
crl-14944	338	27	.	.	PUNCT
crl-14944	339	1	richard	richard	PROPN
crl-14944	339	2	widdows	widdows	PROPN
crl-14944	339	3	,	,	PUNCT
crl-14944	339	4	tia	tia	PROPN
crl-14944	339	5	aittensler	aittensler	NOUN
crl-14944	339	6	,	,	PUNCT
crl-14944	339	7	and	and	CCONJ
crl-14944	339	8	marlya	marlya	PROPN
crl-14944	339	9	h.	h.	PROPN
crl-14944	339	10	wyncott	wyncott	PROPN
crl-14944	339	11	,	,	PUNCT
crl-14944	339	12	"	"	PUNCT
crl-14944	339	13	the	the	DET
crl-14944	339	14	focus	focus	NOUN
crl-14944	339	15	group	group	NOUN
crl-14944	339	16	interview	interview	NOUN
crl-14944	339	17	:	:	PUNCT
crl-14944	339	18	a	a	DET
crl-14944	339	19	method	method	NOUN
crl-14944	339	20	for	for	ADP
crl-14944	339	21	assessing	assess	VERB
crl-14944	339	22	users	user	NOUN
crl-14944	339	23	'	'	PART
crl-14944	339	24	evaluation	evaluation	NOUN
crl-14944	339	25	of	of	ADP
crl-14944	339	26	library	library	NOUN
crl-14944	339	27	service	service	NOUN
crl-14944	339	28	,	,	PUNCT
crl-14944	339	29	"	"	PUNCT
crl-14944	339	30	college	college	PROPN
crl-14944	339	31	&	&	CCONJ
crl-14944	339	32	research	research	PROPN
crl-14944	339	33	libraries	library	NOUN
crl-14944	339	34	50	50	NUM
crl-14944	339	35	(	(	PUNCT
crl-14944	339	36	july	july	PROPN
crl-14944	339	37	1991	1991	NUM
crl-14944	339	38	):	):	PUNCT
crl-14944	339	39	152	152	NUM
crl-14944	339	40	-	-	SYM
crl-14944	339	41	359	359	NUM
crl-14944	339	42	.	.	PUNCT
crl-14944	339	43	27	27	NUM
crl-14944	339	44	.	.	PUNCT
crl-14944	340	1	elzy	elzy	PROPN
crl-14944	340	2	and	and	CCONJ
crl-14944	340	3	others	other	NOUN
crl-14944	340	4	,	,	PUNCT
crl-14944	340	5	"	"	PUNCT
crl-14944	340	6	evaluating	evaluate	VERB
crl-14944	340	7	reference	reference	NOUN
crl-14944	340	8	service	service	NOUN
crl-14944	340	9	,	,	PUNCT
crl-14944	340	10	"	"	PUNCT
crl-14944	340	11	446	446	NUM
crl-14944	340	12	-	-	SYM
crl-14944	340	13	64	64	NUM
crl-14944	340	14	.	.	PUNCT
crl-14944	341	1	28	28	NUM
crl-14944	341	2	.	.	PUNCT
crl-14944	342	1	rice	rice	NOUN
crl-14944	342	2	and	and	CCONJ
crl-14944	342	3	others	other	NOUN
crl-14944	342	4	,	,	PUNCT
crl-14944	342	5	"	"	PUNCT
crl-14944	342	6	hospitals	hospital	NOUN
crl-14944	342	7	can	can	AUX
crl-14944	342	8	learn	learn	VERB
crl-14944	342	9	valuable	valuable	ADJ
crl-14944	342	10	marketing	marketing	NOUN
crl-14944	342	11	strategies	strategy	NOUN
crl-14944	342	12	from	from	ADP
crl-14944	342	13	hotels	hotel	NOUN
crl-14944	342	14	,	,	PUNCT
crl-14944	342	15	"	"	PUNCT
crl-14944	342	16	72	72	NUM
crl-14944	342	17	.	.	NOUN
crl-14944	342	18	29	29	NUM
crl-14944	342	19	.	.	PUNCT
crl-14944	343	1	philip	philip	PROPN
crl-14944	343	2	kotler	kotler	PROPN
crl-14944	343	3	,	,	PUNCT
crl-14944	343	4	marketing	marketing	NOUN
crl-14944	343	5	management	management	NOUN
crl-14944	343	6	(	(	PUNCT
crl-14944	343	7	new	new	PROPN
crl-14944	343	8	york	york	PROPN
crl-14944	343	9	:	:	PUNCT
crl-14944	343	10	prentice	prentice	PROPN
crl-14944	343	11	hall	hall	PROPN
crl-14944	343	12	,	,	PUNCT
crl-14944	343	13	1991	1991	NUM
crl-14944	343	14	)	)	PUNCT
crl-14944	343	15	,	,	PUNCT
crl-14944	343	16	19	19	NUM
crl-14944	343	17	,	,	PUNCT
crl-14944	343	18	quoting	quote	VERB
crl-14944	343	19	l.	l.	PROPN
crl-14944	343	20	l.	l.	PROPN
crl-14944	343	21	bean	bean	PROPN
crl-14944	343	22	,	,	PUNCT
crl-14944	343	23	inc	inc	PROPN
crl-14944	343	24	.	.	PROPN
crl-14944	343	25	,	,	PUNCT
crl-14944	343	26	freeport	freeport	PROPN
crl-14944	343	27	,	,	PUNCT
crl-14944	343	28	maine	maine	NOUN
crl-14944	343	29	,	,	PUNCT
crl-14944	343	30	brochure	brochure	NOUN
crl-14944	343	31	and	and	CCONJ
crl-14944	343	32	poster	poster	NOUN
crl-14944	343	33	material	material	NOUN
crl-14944	343	34	.	.	PUNCT
crl-14944	344	1	30	30	NUM
crl-14944	344	2	.	.	PUNCT
crl-14944	345	1	lynn	lynn	PROPN
crl-14944	345	2	g.	g.	PROPN
crl-14944	345	3	shostack	shostack	PROPN
crl-14944	345	4	,	,	PUNCT
crl-14944	345	5	"	"	PUNCT
crl-14944	345	6	breaking	break	VERB
crl-14944	345	7	free	free	ADJ
crl-14944	345	8	from	from	ADP
crl-14944	345	9	product	product	NOUN
crl-14944	345	10	marketing	marketing	NOUN
crl-14944	345	11	,	,	PUNCT
crl-14944	345	12	"	"	PUNCT
crl-14944	345	13	journal	journal	NOUN
crl-14944	345	14	of	of	ADP
crl-14944	345	15	marketing	marketing	NOUN
crl-14944	345	16	41	41	NUM
crl-14944	345	17	(	(	PUNCT
crl-14944	345	18	apr	apr	PROPN
crl-14944	345	19	.	.	PROPN
crl-14944	345	20	1977	1977	NUM
crl-14944	345	21	):	):	PUNCT
crl-14944	345	22	73	73	NUM
crl-14944	345	23	-	-	SYM
crl-14944	345	24	80	80	NUM
crl-14944	345	25	.	.	PUNCT
crl-14944	346	1	31	31	NUM
crl-14944	346	2	.	.	PUNCT
crl-14944	347	1	butler	butler	PROPN
crl-14944	347	2	and	and	CCONJ
crl-14944	347	3	davis	davis	PROPN
crl-14944	347	4	,	,	PUNCT
crl-14944	347	5	"	"	PUNCT
crl-14944	347	6	strategic	strategic	ADJ
crl-14944	347	7	planning	planning	NOUN
crl-14944	347	8	,	,	PUNCT
crl-14944	347	9	"	"	PUNCT
crl-14944	347	10	393	393	NUM
crl-14944	347	11	-	-	SYM
crl-14944	347	12	96	96	NUM
crl-14944	347	13	.	.	PUNCT
crl-14944	347	14	32	32	NUM
crl-14944	347	15	.	.	PUNCT
crl-14944	348	1	william	william	PROPN
crl-14944	348	2	f.	f.	PROPN
crl-14944	348	3	birdsall	birdsall	PROPN
crl-14944	348	4	,	,	PUNCT
crl-14944	348	5	"	"	PUNCT
crl-14944	348	6	why	why	SCONJ
crl-14944	348	7	do	do	AUX
crl-14944	348	8	n't	not	PART
crl-14944	348	9	more	more	ADJ
crl-14944	348	10	faculty	faculty	NOUN
crl-14944	348	11	love	love	NOUN
crl-14944	348	12	librarians	librarian	NOUN
crl-14944	348	13	?	?	PUNCT
crl-14944	348	14	"	"	PUNCT
crl-14944	348	15	journal	journal	NOUN
crl-14944	348	16	of	of	ADP
crl-14944	348	17	academic	academic	ADJ
crl-14944	348	18	librarianship	librarianship	NOUN
crl-14944	348	19	18	18	NUM
crl-14944	348	20	(	(	PUNCT
crl-14944	348	21	jan	jan	PROPN
crl-14944	348	22	.	.	PROPN
crl-14944	348	23	1992	1992	NUM
crl-14944	348	24	):	):	PUNCT
crl-14944	348	25	375	375	NUM
crl-14944	348	26	-	-	SYM
crl-14944	348	27	76	76	NUM
crl-14944	348	28	.	.	PUNCT
crl-14944	349	1	index	index	NOUN
crl-14944	349	2	to	to	ADP
crl-14944	349	3	advertisers	advertiser	NOUN
crl-14944	349	4	college	college	PROPN
crl-14944	349	5	&	&	CCONJ
crl-14944	349	6	research	research	PROPN
crl-14944	349	7	libraries	library	NOUN
crl-14944	349	8	acrl	acrl	NOUN
crl-14944	349	9	90	90	NUM
crl-14944	349	10	biosis	biosis	NOUN
crl-14944	349	11	cover	cover	VERB
crl-14944	349	12	3	3	NUM
crl-14944	349	13	blackwell	blackwell	NOUN
crl-14944	349	14	16	16	NUM
crl-14944	350	1	ebsco	ebsco	PROPN
crl-14944	350	2	subscription	subscription	PROPN
crl-14944	350	3	service	service	NOUN
crl-14944	350	4	1	1	NUM
crl-14944	350	5	library	library	NOUN
crl-14944	350	6	technologies	technology	NOUN
crl-14944	350	7	32	32	NUM
crl-14944	350	8	oclc	oclc	PROPN
crl-14944	350	9	48	48	NUM
crl-14944	350	10	pais	pais	NOUN
crl-14944	350	11	2	2	NUM
crl-14944	350	12	readmore	readmore	ADJ
crl-14944	350	13	cover	cover	NOUN
crl-14944	350	14	2,15	2,15	PROPN
crl-14944	350	15	todd	todd	NOUN
crl-14944	350	16	cover	cover	VERB
crl-14944	350	17	4	4	NUM