id	sid	tid	token	lemma	pos
crl-15006	1	1	college	college	NOUN
crl-15006	1	2	and	and	CCONJ
crl-15006	1	3	research	research	NOUN
crl-15006	1	4	libraries	library	NOUN
crl-15006	1	5	maybe	maybe	ADV
crl-15006	1	6	the	the	DET
crl-15006	1	7	55	55	NUM
crl-15006	1	8	percent	percent	NOUN
crl-15006	1	9	rule	rule	NOUN
crl-15006	1	10	does	do	AUX
crl-15006	1	11	n't	not	PART
crl-15006	1	12	tell	tell	VERB
crl-15006	1	13	the	the	DET
crl-15006	1	14	whole	whole	ADJ
crl-15006	1	15	story	story	NOUN
crl-15006	1	16	:	:	PUNCT
crl-15006	1	17	a	a	DET
crl-15006	1	18	user	user	NOUN
crl-15006	1	19	-	-	PUNCT
crl-15006	1	20	satisfaction	satisfaction	NOUN
crl-15006	1	21	survey	survey	NOUN
crl-15006	1	22	carolyn	carolyn	PROPN
crl-15006	1	23	w.	w.	PROPN
crl-15006	1	24	jardine	jardine	PROPN
crl-15006	1	25	for	for	ADP
crl-15006	1	26	many	many	ADJ
crl-15006	1	27	years	year	NOUN
crl-15006	1	28	the	the	DET
crl-15006	1	29	evaluation	evaluation	NOUN
crl-15006	1	30	of	of	ADP
crl-15006	1	31	reference	reference	NOUN
crl-15006	1	32	service	service	NOUN
crl-15006	1	33	has	have	AUX
crl-15006	1	34	focused	focus	VERB
crl-15006	1	35	on	on	ADP
crl-15006	1	36	the	the	DET
crl-15006	1	37	accuracy	accuracy	NOUN
crl-15006	1	38	with	with	ADP
crl-15006	1	39	which	which	PRON
crl-15006	1	40	patrons	patron	NOUN
crl-15006	1	41	'	'	PART
crl-15006	1	42	questions	question	NOUN
crl-15006	1	43	are	be	AUX
crl-15006	1	44	answered	answer	VERB
crl-15006	1	45	.	.	PUNCT
crl-15006	2	1	it	it	PRON
crl-15006	2	2	has	have	AUX
crl-15006	2	3	been	be	AUX
crl-15006	2	4	suggested	suggest	VERB
crl-15006	2	5	that	that	SCONJ
crl-15006	2	6	an	an	DET
crl-15006	2	7	area	area	NOUN
crl-15006	2	8	that	that	PRON
crl-15006	2	9	needs	need	VERB
crl-15006	2	10	further	further	ADJ
crl-15006	2	11	study	study	NOUN
crl-15006	2	12	is	be	AUX
crl-15006	2	13	the	the	DET
crl-15006	2	14	behavioral	behavioral	ADJ
crl-15006	2	15	aspect	aspect	NOUN
crl-15006	2	16	of	of	ADP
crl-15006	2	17	reference	reference	NOUN
crl-15006	2	18	service	service	NOUN
crl-15006	2	19	,	,	PUNCT
crl-15006	2	20	i.e.	i.e.	X
crl-15006	2	21	,	,	PUNCT
crl-15006	2	22	the	the	DET
crl-15006	2	23	interaction	interaction	NOUN
crl-15006	2	24	between	between	ADP
crl-15006	2	25	reference	reference	NOUN
crl-15006	2	26	librarian	librarian	NOUN
crl-15006	2	27	and	and	CCONJ
crl-15006	2	28	patron	patron	NOUN
crl-15006	2	29	.	.	PUNCT
crl-15006	3	1	patrons	patron	NOUN
crl-15006	3	2	will	will	AUX
crl-15006	3	3	judge	judge	VERB
crl-15006	3	4	the	the	DET
crl-15006	3	5	service	service	NOUN
crl-15006	3	6	they	they	PRON
crl-15006	3	7	receive	receive	VERB
crl-15006	3	8	not	not	PART
crl-15006	3	9	only	only	ADV
crl-15006	3	10	on	on	ADP
crl-15006	3	11	whether	whether	SCONJ
crl-15006	3	12	or	or	CCONJ
crl-15006	3	13	not	not	PART
crl-15006	3	14	they	they	PRON
crl-15006	3	15	get	get	VERB
crl-15006	3	16	what	what	PRON
crl-15006	3	17	they	they	PRON
crl-15006	3	18	came	come	VERB
crl-15006	3	19	in	in	ADP
crl-15006	3	20	for	for	ADP
crl-15006	3	21	,	,	PUNCT
crl-15006	3	22	but	but	CCONJ
crl-15006	3	23	also	also	ADV
crl-15006	3	24	on	on	ADP
crl-15006	3	25	the	the	DET
crl-15006	3	26	reference	reference	NOUN
crl-15006	3	27	librarian	librarian	NOUN
crl-15006	3	28	's	's	PART
crl-15006	3	29	attitude	attitude	NOUN
crl-15006	3	30	,	,	PUNCT
crl-15006	3	31	behavior	behavior	NOUN
crl-15006	3	32	,	,	PUNCT
crl-15006	3	33	interest	interest	NOUN
crl-15006	3	34	,	,	PUNCT
crl-15006	3	35	and	and	CCONJ
crl-15006	3	36	enthusiasm	enthusiasm	NOUN
crl-15006	3	37	.	.	PUNCT
crl-15006	4	1	this	this	DET
crl-15006	4	2	paper	paper	NOUN
crl-15006	4	3	discusses	discuss	VERB
crl-15006	4	4	a	a	DET
crl-15006	4	5	survey	survey	NOUN
crl-15006	4	6	done	do	VERB
crl-15006	4	7	at	at	ADP
crl-15006	4	8	the	the	DET
crl-15006	4	9	university	university	NOUN
crl-15006	4	10	library	library	NOUN
crl-15006	4	11	of	of	ADP
crl-15006	4	12	the	the	DET
crl-15006	4	13	university	university	NOUN
crl-15006	4	14	at	at	ADP
crl-15006	4	15	albany	albany	PROPN
crl-15006	4	16	as	as	ADP
crl-15006	4	17	a	a	DET
crl-15006	4	18	study	study	NOUN
crl-15006	4	19	of	of	ADP
crl-15006	4	20	reference	reference	NOUN
crl-15006	4	21	success	success	NOUN
crl-15006	4	22	based	base	VERB
crl-15006	4	23	solely	solely	ADV
crl-15006	4	24	on	on	ADP
crl-15006	4	25	users	user	NOUN
crl-15006	4	26	'	'	PART
crl-15006	4	27	satisfaction	satisfaction	NOUN
crl-15006	4	28	with	with	ADP
crl-15006	4	29	librarians	librarian	NOUN
crl-15006	4	30	'	'	PART
crl-15006	4	31	behaviors	behavior	NOUN
crl-15006	4	32	and	and	CCONJ
crl-15006	4	33	,	,	PUNCT
crl-15006	4	34	most	most	ADV
crl-15006	4	35	important	important	ADJ
crl-15006	4	36	,	,	PUNCT
crl-15006	4	37	users	user	NOUN
crl-15006	4	38	'	'	PART
crl-15006	4	39	willingness	willingness	NOUN
crl-15006	4	40	to	to	PART
crl-15006	4	41	return	return	VERB
crl-15006	4	42	to	to	ADP
crl-15006	4	43	the	the	DET
crl-15006	4	44	same	same	ADJ
crl-15006	4	45	librarian	librarian	NOUN
crl-15006	4	46	for	for	ADP
crl-15006	4	47	help	help	VERB
crl-15006	4	48	another	another	DET
crl-15006	4	49	time	time	NOUN
crl-15006	4	50	.	.	PUNCT
crl-15006	5	1	results	result	NOUN
crl-15006	5	2	of	of	ADP
crl-15006	5	3	this	this	DET
crl-15006	5	4	survey	survey	NOUN
crl-15006	5	5	indicate	indicate	VERB
crl-15006	5	6	that	that	SCONJ
crl-15006	5	7	users	user	NOUN
crl-15006	5	8	'	'	PART
crl-15006	5	9	satisfaction	satisfaction	NOUN
crl-15006	5	10	with	with	ADP
crl-15006	5	11	reference	reference	NOUN
crl-15006	5	12	service	service	NOUN
crl-15006	5	13	does	do	AUX
crl-15006	5	14	depend	depend	VERB
crl-15006	5	15	on	on	ADP
crl-15006	5	16	more	more	ADJ
crl-15006	5	17	than	than	ADP
crl-15006	5	18	the	the	DET
crl-15006	5	19	accuracy	accuracy	NOUN
crl-15006	5	20	with	with	ADP
crl-15006	5	21	which	which	PRON
crl-15006	5	22	their	their	PRON
crl-15006	5	23	questions	question	NOUN
crl-15006	5	24	are	be	AUX
crl-15006	5	25	answered	answer	VERB
crl-15006	5	26	.	.	PUNCT
crl-15006	6	1	ii	ii	PROPN
crl-15006	6	2	recently	recently	ADV
crl-15006	6	3	went	go	VERB
crl-15006	6	4	into	into	ADP
crl-15006	6	5	a	a	DET
crl-15006	6	6	local	local	ADJ
crl-15006	6	7	drugstore	drugstore	NOUN
crl-15006	6	8	for	for	ADP
crl-15006	6	9	some	some	DET
crl-15006	6	10	cough	cough	NOUN
crl-15006	6	11	syrup	syrup	NOUN
crl-15006	6	12	.	.	PUNCT
crl-15006	7	1	i	i	PRON
crl-15006	7	2	was	be	AUX
crl-15006	7	3	n't	not	PART
crl-15006	7	4	sure	sure	ADJ
crl-15006	7	5	what	what	PRON
crl-15006	7	6	would	would	AUX
crl-15006	7	7	be	be	AUX
crl-15006	7	8	the	the	DET
crl-15006	7	9	best	good	ADJ
crl-15006	7	10	kind	kind	NOUN
crl-15006	7	11	and	and	CCONJ
crl-15006	7	12	had	have	VERB
crl-15006	7	13	to	to	PART
crl-15006	7	14	rely	rely	VERB
crl-15006	7	15	on	on	ADP
crl-15006	7	16	the	the	DET
crl-15006	7	17	pharmacist	pharmacist	NOUN
crl-15006	7	18	,	,	PUNCT
crl-15006	7	19	whose	whose	DET
crl-15006	7	20	job	job	NOUN
crl-15006	7	21	it	it	PRON
crl-15006	7	22	is	be	AUX
crl-15006	7	23	to	to	PART
crl-15006	7	24	know	know	VERB
crl-15006	7	25	about	about	ADP
crl-15006	7	26	such	such	ADJ
crl-15006	7	27	things	thing	NOUN
crl-15006	7	28	,	,	PUNCT
crl-15006	7	29	for	for	ADP
crl-15006	7	30	help	help	NOUN
crl-15006	7	31	.	.	PUNCT
crl-15006	8	1	i	i	PRON
crl-15006	8	2	eventually	eventually	ADV
crl-15006	8	3	did	do	AUX
crl-15006	8	4	get	get	VERB
crl-15006	8	5	what	what	PRON
crl-15006	8	6	i	i	PRON
crl-15006	8	7	needed	need	VERB
crl-15006	8	8	,	,	PUNCT
crl-15006	8	9	but	but	CCONJ
crl-15006	8	10	i	i	PRON
crl-15006	8	11	had	have	VERB
crl-15006	8	12	to	to	PART
crl-15006	8	13	wait	wait	VERB
crl-15006	8	14	for	for	SCONJ
crl-15006	8	15	the	the	DET
crl-15006	8	16	pharmacist	pharmacist	NOUN
crl-15006	8	17	to	to	PART
crl-15006	8	18	notice	notice	VERB
crl-15006	8	19	i	i	PRON
crl-15006	8	20	was	be	AUX
crl-15006	8	21	there	there	ADV
crl-15006	8	22	.	.	PUNCT
crl-15006	9	1	he	he	PRON
crl-15006	9	2	did	do	AUX
crl-15006	9	3	n't	not	PART
crl-15006	9	4	really	really	ADV
crl-15006	9	5	seem	seem	VERB
crl-15006	9	6	to	to	PART
crl-15006	9	7	know	know	VERB
crl-15006	9	8	much	much	ADJ
crl-15006	9	9	about	about	ADP
crl-15006	9	10	what	what	PRON
crl-15006	9	11	was	be	AUX
crl-15006	9	12	available	available	ADJ
crl-15006	9	13	,	,	PUNCT
crl-15006	9	14	and	and	CCONJ
crl-15006	9	15	he	he	PRON
crl-15006	9	16	was	be	AUX
crl-15006	9	17	less	less	ADJ
crl-15006	9	18	than	than	ADP
crl-15006	9	19	enthusiastic	enthusiastic	ADJ
crl-15006	9	20	if	if	SCONJ
crl-15006	9	21	not	not	PART
crl-15006	9	22	downright	downright	ADV
crl-15006	9	23	surly	surly	ADV
crl-15006	9	24	.	.	PUNCT
crl-15006	10	1	was	be	AUX
crl-15006	10	2	my	my	PRON
crl-15006	10	3	need	need	NOUN
crl-15006	10	4	-	-	PUNCT
crl-15006	10	5	the	the	DET
crl-15006	10	6	right	right	ADJ
crl-15006	10	7	cough	cough	NOUN
crl-15006	10	8	medicine	medicine	NOUN
crl-15006	10	9	-	-	PUNCT
crl-15006	10	10	satisfied	satisfied	ADJ
crl-15006	10	11	?	?	PUNCT
crl-15006	11	1	yes	yes	INTJ
crl-15006	11	2	.	.	PUNCT
crl-15006	12	1	would	would	AUX
crl-15006	12	2	i	i	PRON
crl-15006	12	3	return	return	VERB
crl-15006	12	4	to	to	ADP
crl-15006	12	5	that	that	DET
crl-15006	12	6	particular	particular	ADJ
crl-15006	12	7	pharmacist	pharmacist	NOUN
crl-15006	12	8	for	for	ADP
crl-15006	12	9	help	help	NOUN
crl-15006	12	10	again	again	ADV
crl-15006	12	11	if	if	SCONJ
crl-15006	12	12	i	i	PRON
crl-15006	12	13	had	have	VERB
crl-15006	12	14	a	a	DET
crl-15006	12	15	choice	choice	NOUN
crl-15006	12	16	?	?	PUNCT
crl-15006	13	1	probably	probably	ADV
crl-15006	13	2	not	not	PART
crl-15006	13	3	.	.	PUNCT
crl-15006	14	1	was	be	AUX
crl-15006	14	2	the	the	DET
crl-15006	14	3	encounter	encounter	NOUN
crl-15006	14	4	successful	successful	ADJ
crl-15006	14	5	?	?	PUNCT
crl-15006	15	1	well	well	INTJ
crl-15006	15	2	,	,	PUNCT
crl-15006	15	3	it	it	PRON
crl-15006	15	4	depends	depend	VERB
crl-15006	15	5	on	on	ADP
crl-15006	15	6	how	how	SCONJ
crl-15006	15	7	you	you	PRON
crl-15006	15	8	define	define	VERB
crl-15006	15	9	success	success	NOUN
crl-15006	15	10	.	.	PUNCT
crl-15006	16	1	strictly	strictly	ADV
crl-15006	16	2	speaking	speak	VERB
crl-15006	16	3	,	,	PUNCT
crl-15006	16	4	it	it	PRON
crl-15006	16	5	could	could	AUX
crl-15006	16	6	be	be	AUX
crl-15006	16	7	considered	consider	VERB
crl-15006	16	8	successful	successful	ADJ
crl-15006	16	9	because	because	SCONJ
crl-15006	16	10	i	i	PRON
crl-15006	16	11	got	get	VERB
crl-15006	16	12	what	what	PRON
crl-15006	16	13	i	i	PRON
crl-15006	16	14	wanted	want	VERB
crl-15006	16	15	.	.	PUNCT
crl-15006	17	1	from	from	ADP
crl-15006	17	2	a	a	DET
crl-15006	17	3	behavioral	behavioral	ADJ
crl-15006	17	4	point	point	NOUN
crl-15006	17	5	of	of	ADP
crl-15006	17	6	view	view	NOUN
crl-15006	17	7	,	,	PUNCT
crl-15006	17	8	however	however	ADV
crl-15006	17	9	,	,	PUNCT
crl-15006	17	10	i	i	PRON
crl-15006	17	11	was	be	AUX
crl-15006	17	12	less	less	ADJ
crl-15006	17	13	than	than	ADP
crl-15006	17	14	satisfied	satisfied	ADJ
crl-15006	17	15	with	with	ADP
crl-15006	17	16	the	the	DET
crl-15006	17	17	service	service	NOUN
crl-15006	17	18	i	i	PRON
crl-15006	17	19	received	receive	VERB
crl-15006	17	20	and	and	CCONJ
crl-15006	17	21	will	will	AUX
crl-15006	17	22	think	think	VERB
crl-15006	17	23	twice	twice	ADV
crl-15006	17	24	before	before	ADP
crl-15006	17	25	returning	return	VERB
crl-15006	17	26	to	to	ADP
crl-15006	17	27	that	that	DET
crl-15006	17	28	drugstore	drugstore	NOUN
crl-15006	17	29	in	in	ADP
crl-15006	17	30	the	the	DET
crl-15006	17	31	future	future	NOUN
crl-15006	17	32	-	-	PUNCT
crl-15006	17	33	something	something	PRON
crl-15006	17	34	the	the	DET
crl-15006	17	35	manager	manager	NOUN
crl-15006	17	36	should	should	AUX
crl-15006	17	37	keep	keep	VERB
crl-15006	17	38	in	in	ADP
crl-15006	17	39	mind	mind	NOUN
crl-15006	17	40	when	when	SCONJ
crl-15006	17	41	evaluating	evaluate	VERB
crl-15006	17	42	that	that	DET
crl-15006	17	43	particular	particular	ADJ
crl-15006	17	44	pharmacist	pharmacist	NOUN
crl-15006	17	45	's	's	PART
crl-15006	17	46	job	job	NOUN
crl-15006	17	47	performance	performance	NOUN
crl-15006	17	48	.	.	PUNCT
crl-15006	18	1	and	and	CCONJ
crl-15006	18	2	so	so	ADV
crl-15006	18	3	it	it	PRON
crl-15006	18	4	is	be	AUX
crl-15006	18	5	-	-	PUNCT
crl-15006	18	6	or	or	CCONJ
crl-15006	18	7	should	should	AUX
crl-15006	18	8	be	be	AUX
crl-15006	18	9	-	-	PUNCT
crl-15006	18	10	with	with	ADP
crl-15006	18	11	libraries	library	NOUN
crl-15006	18	12	.	.	PUNCT
crl-15006	19	1	probably	probably	ADV
crl-15006	19	2	since	since	SCONJ
crl-15006	19	3	the	the	DET
crl-15006	19	4	beginning	beginning	NOUN
crl-15006	19	5	of	of	ADP
crl-15006	19	6	libraries	library	NOUN
crl-15006	19	7	,	,	PUNCT
crl-15006	19	8	people	people	NOUN
crl-15006	19	9	have	have	AUX
crl-15006	19	10	questioned	question	VERB
crl-15006	19	11	the	the	DET
crl-15006	19	12	effectiveness	effectiveness	NOUN
crl-15006	19	13	of	of	ADP
crl-15006	19	14	the	the	DET
crl-15006	19	15	services	service	NOUN
crl-15006	19	16	they	they	PRON
crl-15006	19	17	provide	provide	VERB
crl-15006	19	18	and	and	CCONJ
crl-15006	19	19	how	how	SCONJ
crl-15006	19	20	to	to	PART
crl-15006	19	21	make	make	VERB
crl-15006	19	22	them	they	PRON
crl-15006	19	23	better	well	ADJ
crl-15006	19	24	.	.	PUNCT
crl-15006	20	1	this	this	PRON
crl-15006	20	2	is	be	AUX
crl-15006	20	3	especially	especially	ADV
crl-15006	20	4	true	true	ADJ
crl-15006	20	5	of	of	ADP
crl-15006	20	6	reference	reference	NOUN
crl-15006	20	7	services	service	NOUN
crl-15006	20	8	,	,	PUNCT
crl-15006	20	9	since	since	SCONJ
crl-15006	20	10	the	the	DET
crl-15006	20	11	reference	reference	NOUN
crl-15006	20	12	or	or	CCONJ
crl-15006	20	13	information	information	NOUN
crl-15006	20	14	desk	desk	NOUN
crl-15006	20	15	is	be	AUX
crl-15006	20	16	,	,	PUNCT
crl-15006	20	17	in	in	ADP
crl-15006	20	18	a	a	DET
crl-15006	20	19	way	way	NOUN
crl-15006	20	20	,	,	PUNCT
crl-15006	20	21	the	the	DET
crl-15006	20	22	liaison	liaison	NOUN
crl-15006	20	23	between	between	ADP
crl-15006	20	24	the	the	DET
crl-15006	20	25	library	library	NOUN
crl-15006	20	26	and	and	CCONJ
crl-15006	20	27	the	the	DET
crl-15006	20	28	clientele	clientele	NOUN
crl-15006	20	29	it	it	PRON
crl-15006	20	30	is	be	AUX
crl-15006	20	31	there	there	ADV
crl-15006	20	32	to	to	PART
crl-15006	20	33	serve	serve	VERB
crl-15006	20	34	;	;	PUNCT
crl-15006	20	35	reference	reference	NOUN
crl-15006	20	36	librarians	librarian	NOUN
crl-15006	20	37	can	can	AUX
crl-15006	20	38	provide	provide	VERB
crl-15006	20	39	(	(	PUNCT
crl-15006	20	40	or	or	CCONJ
crl-15006	20	41	fail	fail	VERB
crl-15006	20	42	to	to	PART
crl-15006	20	43	provide	provide	VERB
crl-15006	20	44	)	)	PUNCT
crl-15006	20	45	carolyn	carolyn	PROPN
crl-15006	20	46	w.	w.	PROPN
crl-15006	20	47	jardine	jardine	PROPN
crl-15006	20	48	is	be	AUX
crl-15006	20	49	a	a	DET
crl-15006	20	50	reference	reference	NOUN
crl-15006	20	51	librarian	librarian	NOUN
crl-15006	20	52	at	at	ADP
crl-15006	20	53	the	the	DET
crl-15006	20	54	newburgh	newburgh	PROPN
crl-15006	20	55	free	free	PROPN
crl-15006	20	56	library	library	PROPN
crl-15006	20	57	,	,	PUNCT
crl-15006	20	58	newburgh	newburgh	PROPN
crl-15006	20	59	,	,	PUNCT
crl-15006	20	60	new	new	PROPN
crl-15006	20	61	york	york	PROPN
crl-15006	20	62	.	.	PUNCT
crl-15006	21	1	this	this	DET
crl-15006	21	2	article	article	NOUN
crl-15006	21	3	is	be	AUX
crl-15006	21	4	adapted	adapt	VERB
crl-15006	21	5	from	from	ADP
crl-15006	21	6	the	the	DET
crl-15006	21	7	author	author	NOUN
crl-15006	21	8	's	's	PART
crl-15006	21	9	m	m	NOUN
crl-15006	21	10	.l.s	.l.s	NOUN
crl-15006	21	11	research	research	NOUN
crl-15006	21	12	project	project	NOUN
crl-15006	21	13	while	while	SCONJ
crl-15006	21	14	at	at	ADP
crl-15006	21	15	the	the	DET
crl-15006	21	16	rockefeller	rockefeller	PROPN
crl-15006	21	17	school	school	NOUN
crl-15006	21	18	of	of	ADP
crl-15006	21	19	information	information	NOUN
crl-15006	21	20	science	science	NOUN
crl-15006	21	21	and	and	CCONJ
crl-15006	21	22	policy	policy	NOUN
crl-15006	21	23	at	at	ADP
crl-15006	21	24	the	the	DET
crl-15006	21	25	university	university	NOUN
crl-15006	21	26	at	at	ADP
crl-15006	21	27	albany	albany	PROPN
crl-15006	21	28	,	,	PUNCT
crl-15006	21	29	albany	albany	PROPN
crl-15006	21	30	,	,	PUNCT
crl-15006	21	31	new	new	PROPN
crl-15006	21	32	york	york	PROPN
crl-15006	21	33	.	.	PUNCT
crl-15006	22	1	special	special	ADJ
crl-15006	22	2	thanks	thank	NOUN
crl-15006	22	3	to	to	ADP
crl-15006	22	4	david	david	PROPN
crl-15006	22	5	tyckoson	tyckoson	PROPN
crl-15006	22	6	for	for	ADP
crl-15006	22	7	his	his	PRON
crl-15006	22	8	support	support	NOUN
crl-15006	22	9	and	and	CCONJ
crl-15006	22	10	encouragement	encouragement	NOUN
crl-15006	22	11	with	with	ADP
crl-15006	22	12	this	this	DET
crl-15006	22	13	project	project	NOUN
crl-15006	22	14	.	.	PUNCT
crl-15006	23	1	477	477	NUM
crl-15006	23	2	478	478	NUM
crl-15006	23	3	college	college	PROPN
crl-15006	23	4	&	&	CCONJ
crl-15006	23	5	research	research	PROPN
crl-15006	23	6	libraries	library	NOUN
crl-15006	23	7	patrons	patron	NOUN
crl-15006	23	8	with	with	ADP
crl-15006	23	9	access	access	NOUN
crl-15006	23	10	to	to	ADP
crl-15006	23	11	the	the	DET
crl-15006	23	12	information	information	NOUN
crl-15006	23	13	they	they	PRON
crl-15006	23	14	expect	expect	VERB
crl-15006	23	15	to	to	PART
crl-15006	23	16	find	find	VERB
crl-15006	23	17	.	.	PUNCT
crl-15006	24	1	there	there	PRON
crl-15006	24	2	has	have	AUX
crl-15006	24	3	been	be	AUX
crl-15006	24	4	much	much	ADJ
crl-15006	24	5	research	research	NOUN
crl-15006	24	6	into	into	ADP
crl-15006	24	7	the	the	DET
crl-15006	24	8	accuracy	accuracy	NOUN
crl-15006	24	9	with	with	ADP
crl-15006	24	10	which	which	PRON
crl-15006	24	11	reference	reference	NOUN
crl-15006	24	12	librarians	librarian	NOUN
crl-15006	24	13	answer	answer	VERB
crl-15006	24	14	questions	question	NOUN
crl-15006	24	15	,	,	PUNCT
crl-15006	24	16	and	and	CCONJ
crl-15006	24	17	this	this	PRON
crl-15006	24	18	is	be	AUX
crl-15006	24	19	an	an	DET
crl-15006	24	20	ongoing	ongoing	ADJ
crl-15006	24	21	concern	concern	NOUN
crl-15006	24	22	of	of	ADP
crl-15006	24	23	the	the	DET
crl-15006	24	24	library	library	NOUN
crl-15006	24	25	community	community	NOUN
crl-15006	24	26	.	.	PUNCT
crl-15006	25	1	but	but	CCONJ
crl-15006	25	2	there	there	PRON
crl-15006	25	3	is	be	VERB
crl-15006	25	4	a	a	DET
crl-15006	25	5	consensus	consensus	NOUN
crl-15006	25	6	among	among	ADP
crl-15006	25	7	experts	expert	NOUN
crl-15006	25	8	that	that	PRON
crl-15006	25	9	there	there	PRON
crl-15006	25	10	needs	need	VERB
crl-15006	25	11	to	to	PART
crl-15006	25	12	be	be	AUX
crl-15006	25	13	more	more	ADJ
crl-15006	25	14	emphasis	emphasis	NOUN
crl-15006	25	15	on	on	ADP
crl-15006	25	16	reference	reference	NOUN
crl-15006	25	17	service	service	NOUN
crl-15006	25	18	as	as	ADP
crl-15006	25	19	a	a	DET
crl-15006	25	20	whole	whole	NOUN
crl-15006	25	21	,	,	PUNCT
crl-15006	25	22	there	there	PRON
crl-15006	25	23	is	be	VERB
crl-15006	25	24	a	a	DET
crl-15006	25	25	consensus	consensus	NOUN
crl-15006	25	26	among	among	ADP
crl-15006	25	27	experts	expert	NOUN
crl-15006	25	28	that	that	PRON
crl-15006	25	29	there	there	PRON
crl-15006	25	30	needs	need	VERB
crl-15006	25	31	to	to	PART
crl-15006	25	32	be	be	AUX
crl-15006	25	33	more	more	ADJ
crl-15006	25	34	emphasis	emphasis	NOUN
crl-15006	25	35	on	on	ADP
crl-15006	25	36	reference	reference	NOUN
crl-15006	25	37	service	service	NOUN
crl-15006	25	38	as	as	ADP
crl-15006	25	39	a	a	DET
crl-15006	25	40	whole	whole	NOUN
crl-15006	25	41	,	,	PUNCT
crl-15006	25	42	not	not	PART
crl-15006	25	43	just	just	ADV
crl-15006	25	44	how	how	SCONJ
crl-15006	25	45	accurately	accurately	ADV
crl-15006	25	46	patrons	patron	NOUN
crl-15006	25	47	'	'	PART
crl-15006	25	48	questions	question	NOUN
crl-15006	25	49	are	be	AUX
crl-15006	25	50	answered	answer	VERB
crl-15006	25	51	.	.	PUNCT
crl-15006	26	1	not	not	PART
crl-15006	26	2	just	just	ADV
crl-15006	26	3	how	how	SCONJ
crl-15006	26	4	accurately	accurately	ADV
crl-15006	26	5	patrons	patron	NOUN
crl-15006	26	6	'	'	PART
crl-15006	26	7	questions	question	NOUN
crl-15006	26	8	are	be	AUX
crl-15006	26	9	answered	answer	VERB
crl-15006	26	10	.	.	PUNCT
crl-15006	27	1	or	or	CCONJ
crl-15006	27	2	,	,	PUNCT
crl-15006	27	3	in	in	ADP
crl-15006	27	4	the	the	DET
crl-15006	27	5	words	word	NOUN
crl-15006	27	6	of	of	ADP
crl-15006	27	7	one	one	NUM
crl-15006	27	8	reference	reference	NOUN
crl-15006	27	9	department	department	NOUN
crl-15006	27	10	head	head	NOUN
crl-15006	27	11	,	,	PUNCT
crl-15006	27	12	"	"	PUNCT
crl-15006	27	13	we	we	PRON
crl-15006	27	14	must	must	AUX
crl-15006	27	15	evaluate	evaluate	VERB
crl-15006	27	16	not	not	PART
crl-15006	27	17	only	only	ADV
crl-15006	27	18	the	the	DET
crl-15006	27	19	answer	answer	NOUN
crl-15006	27	20	,	,	PUNCT
crl-15006	27	21	but	but	CCONJ
crl-15006	27	22	the	the	DET
crl-15006	27	23	process	process	NOUN
crl-15006	27	24	as	as	ADV
crl-15006	27	25	well	well	ADV
crl-15006	27	26	.	.	PUNCT
crl-15006	27	27	"	"	PUNCT
crl-15006	28	1	1	1	NUM
crl-15006	28	2	research	research	NOUN
crl-15006	28	3	suggests	suggest	VERB
crl-15006	28	4	that	that	SCONJ
crl-15006	28	5	one	one	NUM
crl-15006	28	6	area	area	NOUN
crl-15006	28	7	of	of	ADP
crl-15006	28	8	the	the	DET
crl-15006	28	9	reference	reference	NOUN
crl-15006	28	10	process	process	NOUN
crl-15006	28	11	which	which	PRON
crl-15006	28	12	needs	need	VERB
crl-15006	28	13	further	further	ADJ
crl-15006	28	14	study	study	NOUN
crl-15006	28	15	is	be	AUX
crl-15006	28	16	the	the	DET
crl-15006	28	17	interaction	interaction	NOUN
crl-15006	28	18	between	between	ADP
crl-15006	28	19	reference	reference	NOUN
crl-15006	28	20	librarian	librarian	NOUN
crl-15006	28	21	and	and	CCONJ
crl-15006	28	22	patron	patron	NOUN
crl-15006	28	23	.	.	PUNCT
crl-15006	29	1	the	the	DET
crl-15006	29	2	question	question	NOUN
crl-15006	29	3	of	of	ADP
crl-15006	29	4	success	success	NOUN
crl-15006	29	5	rests	rest	VERB
crl-15006	29	6	not	not	PART
crl-15006	29	7	just	just	ADV
crl-15006	29	8	upon	upon	SCONJ
crl-15006	29	9	"	"	PUNCT
crl-15006	29	10	did	do	AUX
crl-15006	29	11	the	the	DET
crl-15006	29	12	patron	patron	NOUN
crl-15006	29	13	get	get	VERB
crl-15006	29	14	the	the	DET
crl-15006	29	15	correct	correct	ADJ
crl-15006	29	16	information	information	NOUN
crl-15006	29	17	?	?	PUNCT
crl-15006	29	18	"	"	PUNCT
crl-15006	29	19	but	but	CCONJ
crl-15006	29	20	also	also	ADV
crl-15006	29	21	upon	upon	SCONJ
crl-15006	29	22	"	"	PUNCT
crl-15006	29	23	would	would	AUX
crl-15006	29	24	the	the	DET
crl-15006	29	25	patron	patron	NOUN
crl-15006	29	26	return	return	VERB
crl-15006	29	27	to	to	ADP
crl-15006	29	28	that	that	DET
crl-15006	29	29	librarian	librarian	NOUN
crl-15006	29	30	for	for	ADP
crl-15006	29	31	help	help	NOUN
crl-15006	29	32	?	?	PUNCT
crl-15006	29	33	"	"	PUNCT
crl-15006	29	34	did	do	AUX
crl-15006	29	35	the	the	DET
crl-15006	29	36	librarian	librarian	NOUN
crl-15006	29	37	's	's	PART
crl-15006	29	38	attitude	attitude	NOUN
crl-15006	29	39	,	,	PUNCT
crl-15006	29	40	behavior	behavior	NOUN
crl-15006	29	41	,	,	PUNCT
crl-15006	29	42	interest	interest	NOUN
crl-15006	29	43	,	,	PUNCT
crl-15006	29	44	enthusiasm	enthusiasm	NOUN
crl-15006	29	45	,	,	PUNCT
crl-15006	29	46	etc	etc	X
crl-15006	29	47	.	.	X
crl-15006	29	48	,	,	PUNCT
crl-15006	29	49	leave	leave	VERB
crl-15006	29	50	the	the	DET
crl-15006	29	51	patron	patron	NOUN
crl-15006	29	52	with	with	ADP
crl-15006	29	53	a	a	DET
crl-15006	29	54	good	good	ADJ
crl-15006	29	55	impression	impression	NOUN
crl-15006	29	56	of	of	ADP
crl-15006	29	57	the	the	DET
crl-15006	29	58	library	library	NOUN
crl-15006	29	59	's	's	PART
crl-15006	29	60	service	service	NOUN
crl-15006	29	61	,	,	PUNCT
crl-15006	29	62	and	and	CCONJ
crl-15006	29	63	of	of	ADP
crl-15006	29	64	that	that	DET
crl-15006	29	65	librarian	librarian	NOUN
crl-15006	29	66	in	in	ADP
crl-15006	29	67	particular	particular	ADJ
crl-15006	29	68	,	,	PUNCT
crl-15006	29	69	so	so	SCONJ
crl-15006	29	70	that	that	SCONJ
crl-15006	29	71	the	the	DET
crl-15006	29	72	patron	patron	NOUN
crl-15006	29	73	would	would	AUX
crl-15006	29	74	feel	feel	VERB
crl-15006	29	75	confident	confident	ADJ
crl-15006	29	76	about	about	ADP
crl-15006	29	77	approaching	approach	VERB
crl-15006	29	78	that	that	DET
crl-15006	29	79	librarian	librarian	NOUN
crl-15006	29	80	for	for	SCONJ
crl-15006	29	81	help	help	VERB
crl-15006	29	82	another	another	DET
crl-15006	29	83	time	time	NOUN
crl-15006	29	84	?	?	PUNCT
crl-15006	30	1	particularly	particularly	ADV
crl-15006	30	2	in	in	ADP
crl-15006	30	3	academic	academic	ADJ
crl-15006	30	4	libraries	library	NOUN
crl-15006	30	5	,	,	PUNCT
crl-15006	30	6	where	where	SCONJ
crl-15006	30	7	often	often	ADV
crl-15006	30	8	reference	reference	VERB
crl-15006	30	9	questions	question	NOUN
crl-15006	30	10	are	be	AUX
crl-15006	30	11	not	not	PART
crl-15006	30	12	of	of	ADP
crl-15006	30	13	a	a	DET
crl-15006	30	14	strictly	strictly	ADV
crl-15006	30	15	factual	factual	ADJ
crl-15006	30	16	nature	nature	NOUN
crl-15006	30	17	,	,	PUNCT
crl-15006	30	18	users	user	NOUN
crl-15006	30	19	'	'	PART
crl-15006	30	20	satisfaction	satisfaction	NOUN
crl-15006	30	21	with	with	ADP
crl-15006	30	22	the	the	DET
crl-15006	30	23	service	service	NOUN
crl-15006	30	24	may	may	AUX
crl-15006	30	25	depend	depend	VERB
crl-15006	30	26	as	as	ADV
crl-15006	30	27	much	much	ADJ
crl-15006	30	28	or	or	CCONJ
crl-15006	30	29	more	more	ADJ
crl-15006	30	30	on	on	ADP
crl-15006	30	31	librarians	librarian	NOUN
crl-15006	30	32	'	'	PART
crl-15006	30	33	attitudes	attitude	NOUN
crl-15006	30	34	and	and	CCONJ
crl-15006	30	35	behavior	behavior	NOUN
crl-15006	30	36	than	than	ADP
crl-15006	30	37	on	on	ADP
crl-15006	30	38	whether	whether	SCONJ
crl-15006	30	39	or	or	CCONJ
crl-15006	30	40	not	not	PART
crl-15006	30	41	the	the	DET
crl-15006	30	42	librarian	librarian	NOUN
crl-15006	30	43	answered	answer	VERB
crl-15006	30	44	the	the	DET
crl-15006	30	45	question	question	NOUN
crl-15006	30	46	successfully	successfully	ADV
crl-15006	30	47	.	.	PUNCT
crl-15006	31	1	this	this	DET
crl-15006	31	2	paper	paper	NOUN
crl-15006	31	3	discusses	discuss	VERB
crl-15006	31	4	the	the	DET
crl-15006	31	5	design	design	NOUN
crl-15006	31	6	,	,	PUNCT
crl-15006	31	7	administration	administration	NOUN
crl-15006	31	8	,	,	PUNCT
crl-15006	31	9	and	and	CCONJ
crl-15006	31	10	results	result	NOUN
crl-15006	31	11	of	of	ADP
crl-15006	31	12	a	a	DET
crl-15006	31	13	survey	survey	NOUN
crl-15006	31	14	done	do	VERB
crl-15006	31	15	at	at	ADP
crl-15006	31	16	the	the	DET
crl-15006	31	17	university	university	NOUN
crl-15006	31	18	library	library	NOUN
crl-15006	31	19	at	at	ADP
crl-15006	31	20	the	the	DET
crl-15006	31	21	university	university	PROPN
crl-15006	31	22	of	of	ADP
crl-15006	31	23	albany	albany	PROPN
crl-15006	31	24	as	as	ADP
crl-15006	31	25	a	a	DET
crl-15006	31	26	study	study	NOUN
crl-15006	31	27	of	of	ADP
crl-15006	31	28	"	"	PUNCT
crl-15006	31	29	reference	reference	NOUN
crl-15006	31	30	success	success	NOUN
crl-15006	31	31	"	"	PUNCT
crl-15006	31	32	based	base	VERB
crl-15006	31	33	solely	solely	ADV
crl-15006	31	34	on	on	ADP
crl-15006	31	35	users	user	NOUN
crl-15006	31	36	'	'	PART
crl-15006	31	37	satisfaction	satisfaction	NOUN
crl-15006	31	38	with	with	ADP
crl-15006	31	39	librarians	librarian	NOUN
crl-15006	31	40	'	'	PART
crl-15006	31	41	behaviors	behavior	NOUN
crl-15006	31	42	and	and	CCONJ
crl-15006	31	43	,	,	PUNCT
crl-15006	31	44	more	more	ADV
crl-15006	31	45	importantly	importantly	ADV
crl-15006	31	46	,	,	PUNCT
crl-15006	31	47	users	user	NOUN
crl-15006	31	48	'	'	PART
crl-15006	31	49	willingness	willingness	NOUN
crl-15006	31	50	to	to	PART
crl-15006	31	51	return	return	VERB
crl-15006	31	52	to	to	ADP
crl-15006	31	53	the	the	DET
crl-15006	31	54	same	same	ADJ
crl-15006	31	55	librarian	librarian	NOUN
crl-15006	31	56	for	for	ADP
crl-15006	31	57	help	help	VERB
crl-15006	31	58	another	another	DET
crl-15006	31	59	time	time	NOUN
crl-15006	31	60	.	.	PUNCT
crl-15006	32	1	november	november	PROPN
crl-15006	32	2	1995	1995	NUM
crl-15006	32	3	literature	literature	PROPN
crl-15006	32	4	review	review	NOUN
crl-15006	32	5	research	research	NOUN
crl-15006	32	6	into	into	ADP
crl-15006	32	7	the	the	DET
crl-15006	32	8	literature	literature	NOUN
crl-15006	32	9	on	on	ADP
crl-15006	32	10	evaluating	evaluate	VERB
crl-15006	32	11	reference	reference	NOUN
crl-15006	32	12	service	service	NOUN
crl-15006	32	13	has	have	AUX
crl-15006	32	14	revealed	reveal	VERB
crl-15006	32	15	that	that	SCONJ
crl-15006	32	16	(	(	PUNCT
crl-15006	32	17	1	1	X
crl-15006	32	18	)	)	PUNCT
crl-15006	32	19	there	there	PRON
crl-15006	32	20	is	be	VERB
crl-15006	32	21	an	an	DET
crl-15006	32	22	enormous	enormous	ADJ
crl-15006	32	23	amount	amount	NOUN
crl-15006	32	24	of	of	ADP
crl-15006	32	25	it	it	PRON
crl-15006	32	26	,	,	PUNCT
crl-15006	32	27	and	and	CCONJ
crl-15006	32	28	(	(	PUNCT
crl-15006	32	29	2	2	X
crl-15006	32	30	)	)	PUNCT
crl-15006	32	31	very	very	ADV
crl-15006	32	32	little	little	ADJ
crl-15006	32	33	of	of	ADP
crl-15006	32	34	it	it	PRON
crl-15006	32	35	relates	relate	VERB
crl-15006	32	36	specifically	specifically	ADV
crl-15006	32	37	to	to	ADP
crl-15006	32	38	evaluating	evaluate	VERB
crl-15006	32	39	service	service	NOUN
crl-15006	32	40	based	base	VERB
crl-15006	32	41	primarily	primarily	ADV
crl-15006	32	42	on	on	ADP
crl-15006	32	43	users	user	NOUN
crl-15006	32	44	'	'	PART
crl-15006	32	45	satisfaction	satisfaction	NOUN
crl-15006	32	46	with	with	ADP
crl-15006	32	47	librarians	librarian	NOUN
crl-15006	32	48	'	'	PART
crl-15006	32	49	attitudes	attitude	NOUN
crl-15006	32	50	and	and	CCONJ
crl-15006	32	51	behavior	behavior	NOUN
crl-15006	32	52	.	.	PUNCT
crl-15006	33	1	many	many	ADJ
crl-15006	33	2	studies	study	NOUN
crl-15006	33	3	that	that	PRON
crl-15006	33	4	have	have	AUX
crl-15006	33	5	evaluated	evaluate	VERB
crl-15006	33	6	reference	reference	NOUN
crl-15006	33	7	service	service	NOUN
crl-15006	33	8	based	base	VERB
crl-15006	33	9	on	on	ADP
crl-15006	33	10	the	the	DET
crl-15006	33	11	percentage	percentage	NOUN
crl-15006	33	12	of	of	ADP
crl-15006	33	13	questions	question	NOUN
crl-15006	33	14	answered	answer	VERB
crl-15006	33	15	correctly	correctly	ADV
crl-15006	33	16	have	have	AUX
crl-15006	33	17	been	be	AUX
crl-15006	33	18	done	do	VERB
crl-15006	33	19	.	.	PUNCT
crl-15006	34	1	so	so	ADV
crl-15006	34	2	many	many	ADJ
crl-15006	34	3	,	,	PUNCT
crl-15006	34	4	in	in	ADP
crl-15006	34	5	fact	fact	NOUN
crl-15006	34	6	that	that	SCONJ
crl-15006	34	7	the	the	DET
crl-15006	34	8	"	"	PUNCT
crl-15006	34	9	55	55	NUM
crl-15006	34	10	percent	percent	NOUN
crl-15006	34	11	rule	rule	NOUN
crl-15006	34	12	,	,	PUNCT
crl-15006	34	13	"	"	PUNCT
crl-15006	34	14	which	which	PRON
crl-15006	34	15	states	state	VERB
crl-15006	34	16	that	that	SCONJ
crl-15006	34	17	barely	barely	ADV
crl-15006	34	18	more	more	ADJ
crl-15006	34	19	than	than	ADP
crl-15006	34	20	55	55	NUM
crl-15006	34	21	percent	percent	NOUN
crl-15006	34	22	of	of	ADP
crl-15006	34	23	questions	question	NOUN
crl-15006	34	24	asked	ask	VERB
crl-15006	34	25	at	at	ADP
crl-15006	34	26	a	a	DET
crl-15006	34	27	reference	reference	NOUN
crl-15006	34	28	desk	desk	NOUN
crl-15006	34	29	are	be	AUX
crl-15006	34	30	answered	answer	VERB
crl-15006	34	31	correctly	correctly	ADV
crl-15006	34	32	,	,	PUNCT
crl-15006	34	33	has	have	AUX
crl-15006	34	34	become	become	VERB
crl-15006	34	35	somewhat	somewhat	ADV
crl-15006	34	36	of	of	ADP
crl-15006	34	37	a	a	DET
crl-15006	34	38	cliche	cliche	NOUN
crl-15006	34	39	in	in	ADP
crl-15006	34	40	library	library	ADJ
crl-15006	34	41	literature	literature	NOUN
crl-15006	34	42	.	.	PUNCT
crl-15006	35	1	2	2	NUM
crl-15006	35	2	as	as	SCONJ
crl-15006	35	3	previously	previously	ADV
crl-15006	35	4	stated	state	VERB
crl-15006	35	5	,	,	PUNCT
crl-15006	35	6	experts	expert	NOUN
crl-15006	35	7	seem	seem	VERB
crl-15006	35	8	to	to	PART
crl-15006	35	9	agree	agree	VERB
crl-15006	35	10	that	that	SCONJ
crl-15006	35	11	more	more	ADJ
crl-15006	35	12	qualitative	qualitative	ADJ
crl-15006	35	13	research	research	NOUN
crl-15006	35	14	into	into	ADP
crl-15006	35	15	reference	reference	NOUN
crl-15006	35	16	effectiveness	effectiveness	NOUN
crl-15006	35	17	needs	need	VERB
crl-15006	35	18	to	to	PART
crl-15006	35	19	be	be	AUX
crl-15006	35	20	done	do	VERB
crl-15006	35	21	;	;	PUNCT
crl-15006	35	22	quantitative	quantitative	ADJ
crl-15006	35	23	evaluation	evaluation	NOUN
crl-15006	35	24	,	,	PUNCT
crl-15006	35	25	which	which	PRON
crl-15006	35	26	tends	tend	VERB
crl-15006	35	27	to	to	PART
crl-15006	35	28	focus	focus	VERB
crl-15006	35	29	on	on	ADP
crl-15006	35	30	numbers	number	NOUN
crl-15006	35	31	of	of	ADP
crl-15006	35	32	reference	reference	NOUN
crl-15006	35	33	questions	question	NOUN
crl-15006	35	34	asked	ask	VERB
crl-15006	35	35	and	and	CCONJ
crl-15006	35	36	answered	answer	VERB
crl-15006	35	37	(	(	PUNCT
crl-15006	35	38	successfully	successfully	ADV
crl-15006	35	39	or	or	CCONJ
crl-15006	35	40	unsuccessfully	unsuccessfully	ADV
crl-15006	35	41	)	)	PUNCT
crl-15006	35	42	,	,	PUNCT
crl-15006	35	43	does	do	AUX
crl-15006	35	44	not	not	PART
crl-15006	35	45	reflect	reflect	VERB
crl-15006	35	46	the	the	DET
crl-15006	35	47	whole	whole	ADJ
crl-15006	35	48	picture	picture	NOUN
crl-15006	35	49	of	of	ADP
crl-15006	35	50	reference	reference	NOUN
crl-15006	35	51	service	service	NOUN
crl-15006	35	52	,	,	PUNCT
crl-15006	35	53	particularly	particularly	ADV
crl-15006	35	54	with	with	ADP
crl-15006	35	55	regard	regard	NOUN
crl-15006	35	56	to	to	ADP
crl-15006	35	57	academic	academic	ADJ
crl-15006	35	58	libraries	library	NOUN
crl-15006	35	59	.	.	PUNCT
crl-15006	36	1	the	the	DET
crl-15006	36	2	nee~	nee~	PROPN
crl-15006	36	3	for	for	ADP
crl-15006	36	4	a	a	DET
crl-15006	36	5	more	more	ADV
crl-15006	36	6	qualitative	qualitative	ADJ
crl-15006	36	7	approach	approach	NOUN
crl-15006	36	8	to	to	ADP
crl-15006	36	9	evaluation	evaluation	NOUN
crl-15006	36	10	of	of	ADP
crl-15006	36	11	reference	reference	NOUN
crl-15006	36	12	services	service	NOUN
crl-15006	36	13	is	be	AUX
crl-15006	36	14	well	well	ADV
crl-15006	36	15	documented	document	VERB
crl-15006	36	16	in	in	ADP
crl-15006	36	17	the	the	DET
crl-15006	36	18	literature	literature	NOUN
crl-15006	36	19	:	:	PUNCT
crl-15006	36	20	"	"	PUNCT
crl-15006	36	21	the	the	DET
crl-15006	36	22	correct	correct	ADJ
crl-15006	36	23	answer	answer	NOUN
crl-15006	36	24	fill	fill	NOUN
crl-15006	36	25	rate	rate	NOUN
crl-15006	36	26	appears	appear	VERB
crl-15006	36	27	to	to	PART
crl-15006	36	28	be	be	AUX
crl-15006	36	29	a	a	DET
crl-15006	36	30	useful	useful	ADJ
crl-15006	36	31	,	,	PUNCT
crl-15006	36	32	but	but	CCONJ
crl-15006	36	33	[	[	X
crl-15006	36	34	an	an	X
crl-15006	36	35	]	]	X
crl-15006	36	36	extremely	extremely	ADV
crl-15006	36	37	limited	limited	ADJ
crl-15006	36	38	,	,	PUNCT
crl-15006	36	39	measure	measure	NOUN
crl-15006	36	40	of	of	ADP
crl-15006	36	41	reference	reference	NOUN
crl-15006	36	42	performance	performance	NOUN
crl-15006	36	43	"	"	PUNCT
crl-15006	36	44	;	;	PUNCT
crl-15006	36	45	"	"	PUNCT
crl-15006	36	46	one	one	PRON
crl-15006	36	47	needs	need	VERB
crl-15006	36	48	to	to	PART
crl-15006	36	49	study	study	VERB
crl-15006	36	50	the	the	DET
crl-15006	36	51	interaction	interaction	NOUN
crl-15006	36	52	between	between	ADP
crl-15006	36	53	user	user	NOUN
crl-15006	36	54	and	and	CCONJ
crl-15006	36	55	librarian	librarian	NOUN
crl-15006	36	56	"	"	PUNCT
crl-15006	36	57	;	;	PUNCT
crl-15006	36	58	"	"	PUNCT
crl-15006	36	59	to	to	PART
crl-15006	36	60	provide	provide	VERB
crl-15006	36	61	a	a	DET
crl-15006	36	62	complete	complete	ADJ
crl-15006	36	63	picture	picture	NOUN
crl-15006	36	64	of	of	ADP
crl-15006	36	65	the	the	DET
crl-15006	36	66	effectiveness	effectiveness	NOUN
crl-15006	36	67	of	of	ADP
crl-15006	36	68	the	the	DET
crl-15006	36	69	reference	reference	NOUN
crl-15006	36	70	librarian	librarian	NOUN
crl-15006	36	71	,	,	PUNCT
crl-15006	36	72	any	any	DET
crl-15006	36	73	accountability	accountability	NOUN
crl-15006	36	74	measures	measure	NOUN
crl-15006	36	75	need	need	VERB
crl-15006	36	76	to	to	PART
crl-15006	36	77	evaluate	evaluate	VERB
crl-15006	36	78	...	...	PUNCT
crl-15006	36	79	behavioral	behavioral	ADJ
crl-15006	36	80	factors	factor	NOUN
crl-15006	36	81	along	along	ADP
crl-15006	36	82	with	with	ADP
crl-15006	36	83	the	the	DET
crl-15006	36	84	accuracy	accuracy	NOUN
crl-15006	36	85	of	of	ADP
crl-15006	36	86	the	the	DET
crl-15006	36	87	final	final	ADJ
crl-15006	36	88	response	response	NOUN
crl-15006	36	89	"	"	PUNCT
crl-15006	36	90	;	;	PUNCT
crl-15006	36	91	and	and	CCONJ
crl-15006	36	92	,	,	PUNCT
crl-15006	36	93	"	"	PUNCT
crl-15006	36	94	the	the	DET
crl-15006	36	95	most	most	ADV
crl-15006	36	96	promising	promising	ADJ
crl-15006	36	97	methodologies	methodology	NOUN
crl-15006	36	98	for	for	ADP
crl-15006	36	99	evaluating	evaluate	VERB
crl-15006	36	100	reference	reference	NOUN
crl-15006	36	101	service	service	NOUN
crl-15006	36	102	librarians	librarian	NOUN
crl-15006	36	103	are	be	AUX
crl-15006	36	104	those	those	PRON
crl-15006	36	105	that	that	PRON
crl-15006	36	106	focus	focus	VERB
crl-15006	36	107	on	on	ADP
crl-15006	36	108	what	what	PRON
crl-15006	36	109	reference	reference	NOUN
crl-15006	36	110	librarians	librarian	NOUN
crl-15006	36	111	do	do	AUX
crl-15006	36	112	and	and	CCONJ
crl-15006	36	113	how	how	SCONJ
crl-15006	36	114	they	they	PRON
crl-15006	36	115	do	do	VERB
crl-15006	36	116	it	it	PRON
crl-15006	36	117	,	,	PUNCT
crl-15006	36	118	the	the	DET
crl-15006	36	119	evaluation	evaluation	NOUN
crl-15006	36	120	of	of	ADP
crl-15006	36	121	behaviors	behavior	NOUN
crl-15006	36	122	"	"	PUNCT
crl-15006	36	123	(	(	PUNCT
crl-15006	36	124	emphasis	emphasis	NOUN
crl-15006	36	125	added	add	VERB
crl-15006	36	126	)	)	PUNCT
crl-15006	36	127	.	.	PUNCT
crl-15006	37	1	3	3	NUM
crl-15006	37	2	-	-	SYM
crl-15006	37	3	6	6	NUM
crl-15006	37	4	the	the	DET
crl-15006	37	5	need	need	NOUN
crl-15006	37	6	for	for	ADP
crl-15006	37	7	qualitative	qualitative	ADJ
crl-15006	37	8	research	research	NOUN
crl-15006	37	9	in	in	ADP
crl-15006	37	10	the	the	DET
crl-15006	37	11	area	area	NOUN
crl-15006	37	12	of	of	ADP
crl-15006	37	13	reference	reference	NOUN
crl-15006	37	14	effectiveness	effectiveness	NOUN
crl-15006	37	15	appears	appear	VERB
crl-15006	37	16	well	well	ADV
crl-15006	37	17	established	establish	VERB
crl-15006	37	18	and	and	CCONJ
crl-15006	37	19	accepted	accept	VERB
crl-15006	37	20	.	.	PUNCT
crl-15006	38	1	however	however	ADV
crl-15006	38	2	,	,	PUNCT
crl-15006	38	3	a	a	DET
crl-15006	38	4	search	search	NOUN
crl-15006	38	5	of	of	ADP
crl-15006	38	6	recent	recent	ADJ
crl-15006	38	7	literature	literature	NOUN
crl-15006	38	8	turns	turn	VERB
crl-15006	38	9	up	up	ADP
crl-15006	38	10	very	very	ADV
crl-15006	38	11	little	little	ADJ
crl-15006	38	12	in	in	ADP
crl-15006	38	13	the	the	DET
crl-15006	38	14	way	way	NOUN
crl-15006	38	15	of	of	ADP
crl-15006	38	16	studies	study	NOUN
crl-15006	38	17	which	which	PRON
crl-15006	38	18	focus	focus	VERB
crl-15006	38	19	on	on	ADP
crl-15006	38	20	user	user	NOUN
crl-15006	38	21	satisfaction	satisfaction	NOUN
crl-15006	38	22	based	base	VERB
crl-15006	38	23	primarily	primarily	ADV
crl-15006	38	24	on	on	ADP
crl-15006	38	25	"	"	PUNCT
crl-15006	38	26	the	the	DET
crl-15006	38	27	evaluation	evaluation	NOUN
crl-15006	38	28	of	of	ADP
crl-15006	38	29	behaviors	behavior	NOUN
crl-15006	38	30	"	"	PUNCT
crl-15006	38	31	by	by	ADP
crl-15006	38	32	the	the	DET
crl-15006	38	33	users	user	NOUN
crl-15006	38	34	themselves	themselves	PRON
crl-15006	38	35	,	,	PUNCT
crl-15006	38	36	independent	independent	ADJ
crl-15006	38	37	of	of	ADP
crl-15006	38	38	whether	whether	SCONJ
crl-15006	38	39	their	their	PRON
crl-15006	38	40	questions	question	NOUN
crl-15006	38	41	were	be	AUX
crl-15006	38	42	successfully	successfully	ADV
crl-15006	38	43	or	or	CCONJ
crl-15006	38	44	unsuccessfully	unsuccessfully	ADV
crl-15006	38	45	answered	answer	VERB
crl-15006	38	46	.	.	PUNCT
crl-15006	39	1	in	in	ADP
crl-15006	39	2	a	a	DET
crl-15006	39	3	1984	1984	NUM
crl-15006	39	4	article	article	NOUN
crl-15006	39	5	reviewing	review	VERB
crl-15006	39	6	research	research	NOUN
crl-15006	39	7	in	in	ADP
crl-15006	39	8	reference	reference	NOUN
crl-15006	39	9	effectiveness	effectiveness	NOUN
crl-15006	39	10	,	,	PUNCT
crl-15006	39	11	ronald	ronald	PROPN
crl-15006	39	12	powell	powell	PROPN
crl-15006	39	13	found	find	VERB
crl-15006	39	14	that	that	SCONJ
crl-15006	39	15	,	,	PUNCT
crl-15006	39	16	"	"	PUNCT
crl-15006	39	17	few	few	ADJ
crl-15006	39	18	studies	study	NOUN
crl-15006	39	19	that	that	PRON
crl-15006	39	20	have	have	AUX
crl-15006	39	21	focused	focus	VERB
crl-15006	39	22	on	on	ADP
crl-15006	39	23	the	the	DET
crl-15006	39	24	patron	patron	NOUN
crl-15006	39	25	as	as	ADP
crl-15006	39	26	the	the	DET
crl-15006	39	27	primary	primary	ADJ
crl-15006	39	28	source	source	NOUN
crl-15006	39	29	of	of	ADP
crl-15006	39	30	data	datum	NOUN
crl-15006	39	31	on	on	ADP
crl-15006	39	32	reference	reference	NOUN
crl-15006	39	33	effectiveness	effectiveness	NOUN
crl-15006	39	34	have	have	AUX
crl-15006	39	35	been	be	AUX
crl-15006	39	36	reported	report	VERB
crl-15006	39	37	in	in	ADP
crl-15006	39	38	the	the	DET
crl-15006	39	39	literature	literature	NOUN
crl-15006	39	40	.	.	PUNCT
crl-15006	40	1	"7	"7	ADJ
crl-15006	40	2	in	in	ADP
crl-15006	40	3	the	the	DET
crl-15006	40	4	nearly	nearly	ADV
crl-15006	40	5	ten	ten	NUM
crl-15006	40	6	years	year	NOUN
crl-15006	40	7	since	since	SCONJ
crl-15006	40	8	then	then	ADV
crl-15006	40	9	,	,	PUNCT
crl-15006	40	10	little	little	ADJ
crl-15006	40	11	seems	seem	VERB
crl-15006	40	12	to	to	PART
crl-15006	40	13	have	have	AUX
crl-15006	40	14	changed	change	VERB
crl-15006	40	15	.	.	PUNCT
crl-15006	41	1	a	a	DET
crl-15006	41	2	few	few	ADJ
crl-15006	41	3	studies	study	NOUN
crl-15006	41	4	incorporated	incorporate	VERB
crl-15006	41	5	user	user	NOUN
crl-15006	41	6	evaluation	evaluation	NOUN
crl-15006	41	7	of	of	ADP
crl-15006	41	8	behaviors	behavior	NOUN
crl-15006	41	9	and	and	CCONJ
crl-15006	41	10	attitudes	attitude	NOUN
crl-15006	41	11	of	of	ADP
crl-15006	41	12	reference	reference	NOUN
crl-15006	41	13	librarians	librarian	NOUN
crl-15006	41	14	as	as	ADP
crl-15006	41	15	part	part	NOUN
crl-15006	41	16	of	of	ADP
crl-15006	41	17	a	a	DET
crl-15006	41	18	larger	large	ADJ
crl-15006	41	19	overall	overall	ADJ
crl-15006	41	20	analysis	analysis	NOUN
crl-15006	41	21	of	of	ADP
crl-15006	41	22	reference	reference	NOUN
crl-15006	41	23	effectiveness	effectiveness	NOUN
crl-15006	41	24	.	.	PUNCT
crl-15006	42	1	these	these	PRON
crl-15006	42	2	include	include	VERB
crl-15006	42	3	:	:	PUNCT
crl-15006	42	4	a	a	DET
crl-15006	42	5	comprehensive	comprehensive	ADJ
crl-15006	42	6	study	study	NOUN
crl-15006	42	7	of	of	ADP
crl-15006	42	8	user	user	NOUN
crl-15006	42	9	satisfaction	satisfaction	NOUN
crl-15006	42	10	with	with	ADP
crl-15006	42	11	reference	reference	NOUN
crl-15006	42	12	services	service	NOUN
crl-15006	42	13	at	at	ADP
crl-15006	42	14	the	the	DET
crl-15006	42	15	university	university	PROPN
crl-15006	42	16	of	of	ADP
crl-15006	42	17	south	south	PROPN
crl-15006	42	18	africa	africa	PROPN
crl-15006	42	19	;	;	PUNCT
crl-15006	42	20	a	a	DET
crl-15006	42	21	study	study	NOUN
crl-15006	42	22	in	in	ADP
crl-15006	42	23	which	which	PRON
crl-15006	42	24	videotapes	videotape	NOUN
crl-15006	42	25	of	of	ADP
crl-15006	42	26	reference	reference	NOUN
crl-15006	42	27	transactions	transaction	NOUN
crl-15006	42	28	were	be	AUX
crl-15006	42	29	watched	watch	VERB
crl-15006	42	30	and	and	CCONJ
crl-15006	42	31	evaluated	evaluate	VERB
crl-15006	42	32	by	by	ADP
crl-15006	42	33	public	public	ADJ
crl-15006	42	34	library	library	NOUN
crl-15006	42	35	users	user	NOUN
crl-15006	42	36	;	;	PUNCT
crl-15006	42	37	linda	linda	PROPN
crl-15006	42	38	olson	olson	PROPN
crl-15006	42	39	's	's	PART
crl-15006	42	40	study	study	NOUN
crl-15006	42	41	of	of	ADP
crl-15006	42	42	academic	academic	ADJ
crl-15006	42	43	library	library	NOUN
crl-15006	42	44	reference	reference	NOUN
crl-15006	42	45	services	service	NOUN
crl-15006	42	46	;	;	PUNCT
crl-15006	42	47	and	and	CCONJ
crl-15006	42	48	the	the	DET
crl-15006	42	49	work	work	NOUN
crl-15006	42	50	of	of	ADP
crl-15006	42	51	marjorie	marjorie	PROPN
crl-15006	42	52	murfin	murfin	PROPN
crl-15006	42	53	and	and	CCONJ
crl-15006	42	54	gary	gary	PROPN
crl-15006	42	55	gugelchuk	gugelchuk	PROPN
crl-15006	42	56	on	on	ADP
crl-15006	42	57	the	the	DET
crl-15006	42	58	development	development	NOUN
crl-15006	42	59	and	and	CCONJ
crl-15006	42	60	testing	testing	NOUN
crl-15006	42	61	of	of	ADP
crl-15006	42	62	a	a	DET
crl-15006	42	63	"	"	PUNCT
crl-15006	42	64	reference	reference	NOUN
crl-15006	42	65	transaction	transaction	NOUN
crl-15006	42	66	assessment	assessment	NOUN
crl-15006	42	67	instrument	instrument	NOUN
crl-15006	42	68	"	"	PUNCT
crl-15006	42	69	in	in	ADP
crl-15006	42	70	fifteen	fifteen	NUM
crl-15006	42	71	academic	academic	ADJ
crl-15006	42	72	libraries	library	NOUN
crl-15006	42	73	(	(	PUNCT
crl-15006	42	74	especially	especially	ADV
crl-15006	42	75	worth	worth	ADJ
crl-15006	42	76	mentioning	mention	VERB
crl-15006	42	77	in	in	ADP
crl-15006	42	78	this	this	DET
crl-15006	42	79	context	context	NOUN
crl-15006	42	80	because	because	SCONJ
crl-15006	42	81	their	their	PRON
crl-15006	42	82	results	result	NOUN
crl-15006	42	83	showed	show	VERB
crl-15006	42	84	a	a	DET
crl-15006	42	85	relatively	relatively	ADV
crl-15006	42	86	high	high	ADJ
crl-15006	42	87	degree	degree	NOUN
crl-15006	42	88	of	of	ADP
crl-15006	42	89	user	user	NOUN
crl-15006	42	90	satisfaction	satisfaction	NOUN
crl-15006	42	91	)	)	PUNCT
crl-15006	42	92	.	.	PUNCT
crl-15006	43	1	8	8	NUM
crl-15006	43	2	-	-	SYM
crl-15006	43	3	11	11	NUM
crl-15006	43	4	however	however	ADV
crl-15006	43	5	,	,	PUNCT
crl-15006	43	6	while	while	SCONJ
crl-15006	43	7	these	these	DET
crl-15006	43	8	studies	study	NOUN
crl-15006	43	9	can	can	AUX
crl-15006	43	10	all	all	ADV
crl-15006	43	11	provide	provide	VERB
crl-15006	43	12	helpful	helpful	ADJ
crl-15006	43	13	insight	insight	NOUN
crl-15006	43	14	into	into	ADP
crl-15006	43	15	the	the	DET
crl-15006	43	16	evaluation	evaluation	NOUN
crl-15006	43	17	of	of	ADP
crl-15006	43	18	user	user	NOUN
crl-15006	43	19	satisfaction	satisfaction	NOUN
crl-15006	43	20	,	,	PUNCT
crl-15006	43	21	as	as	ADV
crl-15006	43	22	well	well	ADV
crl-15006	43	23	as	as	ADP
crl-15006	43	24	some	some	DET
crl-15006	43	25	concrete	concrete	ADJ
crl-15006	43	26	hints	hint	NOUN
crl-15006	43	27	and	and	CCONJ
crl-15006	43	28	models	model	NOUN
crl-15006	43	29	for	for	ADP
crl-15006	43	30	testing	testing	NOUN
crl-15006	43	31	methods	method	NOUN
crl-15006	43	32	,	,	PUNCT
crl-15006	43	33	for	for	ADP
crl-15006	43	34	the	the	DET
crl-15006	43	35	most	most	ADJ
crl-15006	43	36	part	part	NOUN
crl-15006	43	37	their	their	PRON
crl-15006	43	38	hypotheses	hypothesis	NOUN
crl-15006	43	39	and	and	CCONJ
crl-15006	43	40	methods	method	NOUN
crl-15006	43	41	are	be	AUX
crl-15006	43	42	not	not	PART
crl-15006	43	43	directly	directly	ADV
crl-15006	43	44	relevant	relevant	ADJ
crl-15006	43	45	to	to	ADP
crl-15006	43	46	this	this	DET
crl-15006	43	47	study	study	NOUN
crl-15006	43	48	because	because	SCONJ
crl-15006	43	49	they	they	PRON
crl-15006	43	50	include	include	VERB
crl-15006	43	51	variables	variable	NOUN
crl-15006	43	52	(	(	PUNCT
crl-15006	43	53	such	such	ADJ
crl-15006	43	54	as	as	ADP
crl-15006	43	55	number	number	NOUN
crl-15006	43	56	of	of	ADP
crl-15006	43	57	questions	question	NOUN
crl-15006	43	58	answered	answer	VERB
crl-15006	43	59	correctly	correctly	ADV
crl-15006	43	60	,	,	PUNCT
crl-15006	43	61	or	or	CCONJ
crl-15006	43	62	gender	gender	NOUN
crl-15006	43	63	of	of	ADP
crl-15006	43	64	librarian	librarian	PROPN
crl-15006	43	65	and	and	CCONJ
crl-15006	43	66	observer	observer	NOUN
crl-15006	43	67	)	)	PUNCT
crl-15006	43	68	which	which	PRON
crl-15006	43	69	this	this	DET
crl-15006	43	70	study	study	NOUN
crl-15006	43	71	did	do	VERB
crl-15006	43	72	not	not	PART
crl-15006	43	73	.	.	PUNCT
crl-15006	44	1	recently	recently	ADV
crl-15006	44	2	,	,	PUNCT
crl-15006	44	3	patricia	patricia	PROPN
crl-15006	44	4	hults	hult	NOUN
crl-15006	44	5	cited	cite	VERB
crl-15006	44	6	a	a	DET
crl-15006	44	7	"	"	PUNCT
crl-15006	44	8	study	study	NOUN
crl-15006	44	9	done	do	VERB
crl-15006	44	10	in	in	ADP
crl-15006	44	11	maryland	maryland	NOUN
crl-15006	44	12	[	[	X
crl-15006	44	13	which	which	PRON
crl-15006	44	14	]	]	PUNCT
crl-15006	44	15	concluded	conclude	VERB
crl-15006	44	16	that	that	SCONJ
crl-15006	44	17	the	the	DET
crl-15006	44	18	highest	high	ADJ
crl-15006	44	19	predictive	predictive	ADJ
crl-15006	44	20	factor	factor	NOUN
crl-15006	44	21	of	of	ADP
crl-15006	44	22	success	success	NOUN
crl-15006	44	23	is	be	AUX
crl-15006	44	24	the	the	DET
crl-15006	44	25	individual	individual	ADJ
crl-15006	44	26	librarian	librarian	NOUN
crl-15006	44	27	's	's	PART
crl-15006	44	28	behavior	behavior	NOUN
crl-15006	44	29	such	such	ADJ
crl-15006	44	30	as	as	ADP
crl-15006	44	31	reference	reference	NOUN
crl-15006	44	32	question	question	NOUN
crl-15006	44	33	negotiation	negotiation	NOUN
crl-15006	44	34	skill	skill	NOUN
crl-15006	44	35	,	,	PUNCT
crl-15006	44	36	librarian	librarian	ADJ
crl-15006	44	37	interest	interest	NOUN
crl-15006	44	38	and	and	CCONJ
crl-15006	44	39	comfort	comfort	NOUN
crl-15006	44	40	with	with	ADP
crl-15006	44	41	the	the	DET
crl-15006	44	42	question	question	NOUN
crl-15006	44	43	and	and	CCONJ
crl-15006	44	44	perhaps	perhaps	ADV
crl-15006	44	45	most	most	ADV
crl-15006	44	46	importantly	importantly	ADV
crl-15006	44	47	,	,	PUNCT
crl-15006	44	48	follow	follow	VERB
crl-15006	44	49	up	up	ADP
crl-15006	44	50	"	"	PUNCT
crl-15006	44	51	;	;	PUNCT
crl-15006	44	52	but	but	CCONJ
crl-15006	44	53	a	a	DET
crl-15006	44	54	study	study	NOUN
crl-15006	44	55	reported	report	VERB
crl-15006	44	56	in	in	ADP
crl-15006	44	57	1989	1989	NUM
crl-15006	44	58	by	by	ADP
crl-15006	44	59	joan	joan	PROPN
crl-15006	44	60	durrance	durrance	PROPN
crl-15006	44	61	is	be	AUX
crl-15006	44	62	probably	probably	ADV
crl-15006	44	63	the	the	DET
crl-15006	44	64	most	most	ADV
crl-15006	44	65	relevant	relevant	ADJ
crl-15006	44	66	to	to	ADP
crl-15006	44	67	the	the	DET
crl-15006	44	68	survey	survey	NOUN
crl-15006	44	69	discussed	discuss	VERB
crl-15006	44	70	in	in	ADP
crl-15006	44	71	this	this	DET
crl-15006	44	72	paper	paper	NOUN
crl-15006	44	73	both	both	CCONJ
crl-15006	44	74	in	in	ADP
crl-15006	44	75	method	method	NOUN
crl-15006	44	76	and	and	CCONJ
crl-15006	44	77	in	in	ADP
crl-15006	44	78	emphasis	emphasis	NOUN
crl-15006	44	79	on	on	ADP
crl-15006	44	80	behavioral	behavioral	ADJ
crl-15006	44	81	factors	factor	NOUN
crl-15006	44	82	.	.	PUNCT
crl-15006	45	1	12	12	NUM
crl-15006	45	2	although	although	SCONJ
crl-15006	45	3	it	it	PRON
crl-15006	45	4	was	be	AUX
crl-15006	45	5	done	do	VERB
crl-15006	45	6	unobtrusively	unobtrusively	ADV
crl-15006	45	7	and	and	CCONJ
crl-15006	45	8	on	on	ADP
crl-15006	45	9	a	a	DET
crl-15006	45	10	much	much	ADV
crl-15006	45	11	larger	large	ADJ
crl-15006	45	12	the	the	DET
crl-15006	45	13	55	55	NUM
crl-15006	45	14	percent	percent	NOUN
crl-15006	45	15	rule	rule	VERB
crl-15006	45	16	479	479	NUM
crl-15006	45	17	scale	scale	NOUN
crl-15006	45	18	(	(	PUNCT
crl-15006	45	19	data	datum	NOUN
crl-15006	45	20	were	be	AUX
crl-15006	45	21	gathered	gather	VERB
crl-15006	45	22	by	by	ADP
crl-15006	45	23	m.l.s	m.l.	NOUN
crl-15006	45	24	.	.	PUNCT
crl-15006	46	1	graduate	graduate	ADJ
crl-15006	46	2	students	student	NOUN
crl-15006	46	3	who	who	PRON
crl-15006	46	4	posed	pose	VERB
crl-15006	46	5	as	as	ADP
crl-15006	46	6	reference	reference	NOUN
crl-15006	46	7	patrons	patron	NOUN
crl-15006	46	8	in	in	ADP
crl-15006	46	9	a	a	DET
crl-15006	46	10	variety	variety	NOUN
crl-15006	46	11	of	of	ADP
crl-15006	46	12	libraries	library	NOUN
crl-15006	46	13	and	and	CCONJ
crl-15006	46	14	then	then	ADV
crl-15006	46	15	filled	fill	VERB
crl-15006	46	16	out	out	ADP
crl-15006	46	17	a	a	DET
crl-15006	46	18	questionnaire	questionnaire	NOUN
crl-15006	46	19	based	base	VERB
crl-15006	46	20	on	on	ADP
crl-15006	46	21	the	the	DET
crl-15006	46	22	reference	reference	NOUN
crl-15006	46	23	transaction	transaction	NOUN
crl-15006	46	24	)	)	PUNCT
crl-15006	46	25	,	,	PUNCT
crl-15006	46	26	durrance	durrance	PROPN
crl-15006	46	27	's	's	PART
crl-15006	46	28	study	study	NOUN
crl-15006	46	29	is	be	AUX
crl-15006	46	30	particularly	particularly	ADV
crl-15006	46	31	worth	worth	ADJ
crl-15006	46	32	noting	note	VERB
crl-15006	46	33	because	because	SCONJ
crl-15006	46	34	"	"	PUNCT
crl-15006	46	35	the	the	DET
crl-15006	46	36	measure	measure	NOUN
crl-15006	46	37	chosen	choose	VERB
crl-15006	46	38	[	[	PUNCT
crl-15006	46	39	to	to	PART
crl-15006	46	40	measure	measure	VERB
crl-15006	46	41	reference	reference	NOUN
crl-15006	46	42	success	success	NOUN
crl-15006	46	43	]	]	PUNCT
crl-15006	46	44	is	be	AUX
crl-15006	46	45	the	the	DET
crl-15006	46	46	willingness	willingness	NOUN
crl-15006	46	47	of	of	ADP
crl-15006	46	48	the	the	DET
crl-15006	46	49	inquirer	inquirer	NOUN
crl-15006	46	50	to	to	PART
crl-15006	46	51	return	return	VERB
crl-15006	46	52	to	to	ADP
crl-15006	46	53	the	the	DET
crl-15006	46	54	same	same	ADJ
crl-15006	46	55	staff	staff	NOUN
crl-15006	46	56	member	member	NOUN
crl-15006	46	57	at	at	ADP
crl-15006	46	58	a	a	DET
crl-15006	46	59	later	later	ADJ
crl-15006	46	60	time	time	NOUN
crl-15006	46	61	,	,	PUNCT
crl-15006	46	62	"	"	PUNCT
crl-15006	46	63	and	and	CCONJ
crl-15006	46	64	because	because	SCONJ
crl-15006	46	65	she	she	PRON
crl-15006	46	66	also	also	ADV
crl-15006	46	67	reported	report	VERB
crl-15006	46	68	a	a	DET
crl-15006	46	69	high	high	ADJ
crl-15006	46	70	degree	degree	NOUN
crl-15006	46	71	of	of	ADP
crl-15006	46	72	"	"	PUNCT
crl-15006	46	73	patron	patron	NOUN
crl-15006	46	74	"	"	PUNCT
crl-15006	46	75	satisfaction	satisfaction	NOUN
crl-15006	46	76	:	:	PUNCT
crl-15006	46	77	between	between	ADP
crl-15006	46	78	60	60	NUM
crl-15006	46	79	and	and	CCONJ
crl-15006	46	80	64	64	NUM
crl-15006	46	81	percent	percent	NOUN
crl-15006	46	82	said	say	VERB
crl-15006	46	83	that	that	SCONJ
crl-15006	46	84	they	they	PRON
crl-15006	46	85	would	would	AUX
crl-15006	46	86	be	be	AUX
crl-15006	46	87	likely	likely	ADJ
crl-15006	46	88	to	to	PART
crl-15006	46	89	return	return	VERB
crl-15006	46	90	to	to	ADP
crl-15006	46	91	the	the	DET
crl-15006	46	92	same	same	ADJ
crl-15006	46	93	librarian	librarian	NOUN
crl-15006	46	94	for	for	ADP
crl-15006	46	95	help	help	VERB
crl-15006	46	96	another	another	DET
crl-15006	46	97	time	time	NOUN
crl-15006	46	98	.	.	PUNCT
crl-15006	47	1	13	13	NUM
crl-15006	47	2	method	method	NOUN
crl-15006	47	3	of	of	ADP
crl-15006	47	4	investigation	investigation	NOUN
crl-15006	47	5	survey	survey	NOUN
crl-15006	47	6	design	design	NOUN
crl-15006	47	7	in	in	ADP
crl-15006	47	8	an	an	DET
crl-15006	47	9	attempt	attempt	NOUN
crl-15006	47	10	to	to	PART
crl-15006	47	11	determine	determine	VERB
crl-15006	47	12	the	the	DET
crl-15006	47	13	level	level	NOUN
crl-15006	47	14	of	of	ADP
crl-15006	47	15	user	user	NOUN
crl-15006	47	16	satisfaction	satisfaction	NOUN
crl-15006	47	17	with	with	ADP
crl-15006	47	18	reference	reference	NOUN
crl-15006	47	19	services	service	NOUN
crl-15006	47	20	at	at	ADP
crl-15006	47	21	the	the	DET
crl-15006	47	22	university	university	NOUN
crl-15006	47	23	at	at	ADP
crl-15006	47	24	albany	albany	PROPN
crl-15006	47	25	university	university	PROPN
crl-15006	47	26	library	library	NOUN
crl-15006	47	27	,	,	PUNCT
crl-15006	47	28	based	base	VERB
crl-15006	47	29	strictly	strictly	ADV
crl-15006	47	30	on	on	ADP
crl-15006	47	31	behavioral	behavioral	ADJ
crl-15006	47	32	factors	factor	NOUN
crl-15006	47	33	,	,	PUNCT
crl-15006	47	34	the	the	DET
crl-15006	47	35	researcher	researcher	NOUN
crl-15006	47	36	surveyed	survey	VERB
crl-15006	47	37	patrons	patron	NOUN
crl-15006	47	38	during	during	ADP
crl-15006	47	39	the	the	DET
crl-15006	47	40	fall1993	fall1993	PROPN
crl-15006	47	41	semester	semester	NOUN
crl-15006	47	42	.	.	PUNCT
crl-15006	48	1	several	several	ADJ
crl-15006	48	2	considerations	consideration	NOUN
crl-15006	48	3	went	go	VERB
crl-15006	48	4	into	into	ADP
crl-15006	48	5	the	the	DET
crl-15006	48	6	design	design	NOUN
crl-15006	48	7	of	of	ADP
crl-15006	48	8	this	this	DET
crl-15006	48	9	survey	survey	NOUN
crl-15006	48	10	.	.	PUNCT
crl-15006	49	1	first	first	ADV
crl-15006	49	2	,	,	PUNCT
crl-15006	49	3	the	the	DET
crl-15006	49	4	questions	question	NOUN
crl-15006	49	5	had	have	VERB
crl-15006	49	6	to	to	PART
crl-15006	49	7	relate	relate	VERB
crl-15006	49	8	solely	solely	ADV
crl-15006	49	9	to	to	ADP
crl-15006	49	10	the	the	DET
crl-15006	49	11	user	user	NOUN
crl-15006	49	12	's	's	PART
crl-15006	49	13	appraisal	appraisal	NOUN
crl-15006	49	14	of	of	ADP
crl-15006	49	15	the	the	DET
crl-15006	49	16	librarian	librarian	NOUN
crl-15006	49	17	's	's	PART
crl-15006	49	18	attitudes	attitude	NOUN
crl-15006	49	19	and	and	CCONJ
crl-15006	49	20	behaviors	behavior	NOUN
crl-15006	49	21	during	during	ADP
crl-15006	49	22	the	the	DET
crl-15006	49	23	reference	reference	NOUN
crl-15006	49	24	interaction	interaction	NOUN
crl-15006	49	25	,	,	PUNCT
crl-15006	49	26	with	with	ADP
crl-15006	49	27	ultimate	ultimate	ADJ
crl-15006	49	28	success	success	NOUN
crl-15006	49	29	or	or	CCONJ
crl-15006	49	30	failure	failure	NOUN
crl-15006	49	31	measured	measure	VERB
crl-15006	49	32	as	as	ADP
crl-15006	49	33	the	the	DET
crl-15006	49	34	user	user	NOUN
crl-15006	49	35	's	's	PART
crl-15006	49	36	willingness	willingness	NOUN
crl-15006	49	37	to	to	PART
crl-15006	49	38	return	return	VERB
crl-15006	49	39	to	to	ADP
crl-15006	49	40	that	that	DET
crl-15006	49	41	librarian	librarian	NOUN
crl-15006	49	42	in	in	ADP
crl-15006	49	43	the	the	DET
crl-15006	49	44	future	future	NOUN
crl-15006	49	45	.	.	PUNCT
crl-15006	50	1	the	the	DET
crl-15006	50	2	survey	survey	NOUN
crl-15006	50	3	placed	place	VERB
crl-15006	50	4	emphasis	emphasis	NOUN
crl-15006	50	5	on	on	ADP
crl-15006	50	6	behavioral	behavioral	ADJ
crl-15006	50	7	characteristics	characteristic	NOUN
crl-15006	50	8	of	of	ADP
crl-15006	50	9	the	the	DET
crl-15006	50	10	librarians	librarian	NOUN
crl-15006	50	11	,	,	PUNCT
crl-15006	50	12	such	such	ADJ
crl-15006	50	13	as	as	ADP
crl-15006	50	14	interest	interest	NOUN
crl-15006	50	15	,	,	PUNCT
crl-15006	50	16	confidence	confidence	NOUN
crl-15006	50	17	,	,	PUNCT
crl-15006	50	18	friendliness	friendliness	ADJ
crl-15006	50	19	,	,	PUNCT
crl-15006	50	20	and	and	CCONJ
crl-15006	50	21	enthusiasm	enthusiasm	NOUN
crl-15006	50	22	,	,	PUNCT
crl-15006	50	23	as	as	ADV
crl-15006	50	24	well	well	ADV
crl-15006	50	25	as	as	ADP
crl-15006	50	26	the	the	DET
crl-15006	50	27	survey	survey	NOUN
crl-15006	50	28	placed	place	VERB
crl-15006	50	29	emphasis	emphasis	NOUN
crl-15006	50	30	on	on	ADP
crl-15006	50	31	behavioral	behavioral	ADJ
crl-15006	50	32	characteristics	characteristic	NOUN
crl-15006	50	33	such	such	ADJ
crl-15006	50	34	as	as	ADP
crl-15006	50	35	interest	interest	NOUN
crl-15006	50	36	,	,	PUNCT
crl-15006	50	37	confidence	confidence	NOUN
crl-15006	50	38	,	,	PUNCT
crl-15006	50	39	friendliness	friendliness	ADJ
crl-15006	50	40	,	,	PUNCT
crl-15006	50	41	and	and	CCONJ
crl-15006	50	42	enthusiasm	enthusiasm	NOUN
crl-15006	50	43	,	,	PUNCT
crl-15006	50	44	as	as	ADV
crl-15006	50	45	well	well	ADV
crl-15006	50	46	as	as	ADP
crl-15006	50	47	on	on	ADP
crl-15006	50	48	the	the	DET
crl-15006	50	49	patrons	patron	NOUN
crl-15006	50	50	'	'	PART
crl-15006	50	51	degree	degree	NOUN
crl-15006	50	52	of	of	ADP
crl-15006	50	53	...	...	PUNCT
crl-15006	50	54	overall	overall	ADJ
crl-15006	50	55	satisfaction	satisfaction	NOUN
crl-15006	50	56	with	with	ADP
crl-15006	50	57	the	the	DET
crl-15006	50	58	librarians	librarian	NOUN
crl-15006	50	59	.	.	PUNCT
crl-15006	51	1	on	on	ADP
crl-15006	51	2	the	the	DET
crl-15006	51	3	patrons	patron	NOUN
crl-15006	51	4	'	'	PART
crl-15006	51	5	degree	degree	NOUN
crl-15006	51	6	of	of	ADP
crl-15006	51	7	comfort	comfort	NOUN
crl-15006	51	8	and	and	CCONJ
crl-15006	51	9	overall	overall	ADJ
crl-15006	51	10	satisfaction	satisfaction	NOUN
crl-15006	51	11	with	with	ADP
crl-15006	51	12	the	the	DET
crl-15006	51	13	librarians	librarian	NOUN
crl-15006	51	14	.	.	PUNCT
crl-15006	52	1	a	a	DET
crl-15006	52	2	ratings	rating	NOUN
crl-15006	52	3	scale	scale	NOUN
crl-15006	52	4	of	of	ADP
crl-15006	52	5	1	1	NUM
crl-15006	52	6	-	-	SYM
crl-15006	52	7	5	5	NUM
crl-15006	52	8	was	be	AUX
crl-15006	52	9	used	use	VERB
crl-15006	52	10	,	,	PUNCT
crl-15006	52	11	with	with	ADP
crl-15006	52	12	one	one	NUM
crl-15006	52	13	being	be	AUX
crl-15006	52	14	high	high	ADJ
crl-15006	52	15	and	and	CCONJ
crl-15006	52	16	five	five	NUM
crl-15006	52	17	low	low	ADJ
crl-15006	52	18	.	.	PUNCT
crl-15006	53	1	the	the	DET
crl-15006	53	2	variable	variable	NOUN
crl-15006	53	3	"	"	PUNCT
crl-15006	53	4	was	be	AUX
crl-15006	53	5	your	your	PRON
crl-15006	53	6	question	question	NOUN
crl-15006	53	7	satisfactorily	satisfactorily	ADV
crl-15006	53	8	answered	answer	VERB
crl-15006	53	9	?	?	PUNCT
crl-15006	53	10	"	"	PUNCT
crl-15006	53	11	was	be	AUX
crl-15006	53	12	included	include	VERB
crl-15006	53	13	in	in	ADP
crl-15006	53	14	the	the	DET
crl-15006	53	15	survey	survey	NOUN
crl-15006	53	16	,	,	PUNCT
crl-15006	53	17	not	not	PART
crl-15006	53	18	as	as	ADP
crl-15006	53	19	the	the	DET
crl-15006	53	20	primary	primary	ADJ
crl-15006	53	21	issue	issue	NOUN
crl-15006	53	22	but	but	CCONJ
crl-15006	53	23	as	as	ADP
crl-15006	53	24	one	one	NUM
crl-15006	53	25	of	of	ADP
crl-15006	53	26	several	several	ADJ
crl-15006	53	27	480	480	NUM
crl-15006	53	28	college	college	PROPN
crl-15006	53	29	&	&	CCONJ
crl-15006	53	30	research	research	NOUN
crl-15006	53	31	libraries	library	NOUN
crl-15006	53	32	factors	factor	NOUN
crl-15006	53	33	to	to	PART
crl-15006	53	34	be	be	AUX
crl-15006	53	35	considered	consider	VERB
crl-15006	53	36	when	when	SCONJ
crl-15006	53	37	analyzing	analyze	VERB
crl-15006	53	38	responses	response	NOUN
crl-15006	53	39	to	to	ADP
crl-15006	53	40	the	the	DET
crl-15006	53	41	main	main	ADJ
crl-15006	53	42	question	question	NOUN
crl-15006	53	43	,	,	PUNCT
crl-15006	53	44	"	"	PUNCT
crl-15006	53	45	if	if	SCONJ
crl-15006	53	46	you	you	PRON
crl-15006	53	47	had	have	VERB
crl-15006	53	48	a	a	DET
crl-15006	53	49	choice	choice	NOUN
crl-15006	53	50	,	,	PUNCT
crl-15006	53	51	would	would	AUX
crl-15006	53	52	you	you	PRON
crl-15006	53	53	return	return	VERB
crl-15006	53	54	to	to	ADP
crl-15006	53	55	this	this	DET
crl-15006	53	56	librarian	librarian	NOUN
crl-15006	53	57	for	for	SCONJ
crl-15006	53	58	help	help	VERB
crl-15006	53	59	another	another	DET
crl-15006	53	60	time	time	NOUN
crl-15006	53	61	?	?	PUNCT
crl-15006	53	62	"	"	PUNCT
crl-15006	54	1	environmental	environmental	ADJ
crl-15006	54	2	considerations	consideration	NOUN
crl-15006	54	3	,	,	PUNCT
crl-15006	54	4	such	such	ADJ
crl-15006	54	5	as	as	ADP
crl-15006	54	6	number	number	NOUN
crl-15006	54	7	of	of	ADP
crl-15006	54	8	librarians	librarian	NOUN
crl-15006	54	9	on	on	ADP
crl-15006	54	10	duty	duty	NOUN
crl-15006	54	11	,	,	PUNCT
crl-15006	54	12	number	number	NOUN
crl-15006	54	13	present	present	ADJ
crl-15006	54	14	at	at	ADP
crl-15006	54	15	the	the	DET
crl-15006	54	16	desk	desk	NOUN
crl-15006	54	17	,	,	PUNCT
crl-15006	54	18	and	and	CCONJ
crl-15006	54	19	amount	amount	NOUN
crl-15006	54	20	of	of	ADP
crl-15006	54	21	time	time	NOUN
crl-15006	54	22	it	it	PRON
crl-15006	54	23	took	take	VERB
crl-15006	54	24	to	to	PART
crl-15006	54	25	be	be	AUX
crl-15006	54	26	helped	help	VERB
crl-15006	54	27	,	,	PUNCT
crl-15006	54	28	were	be	AUX
crl-15006	54	29	included	include	VERB
crl-15006	54	30	in	in	ADP
crl-15006	54	31	the	the	DET
crl-15006	54	32	survey	survey	NOUN
crl-15006	54	33	as	as	ADP
crl-15006	54	34	factors	factor	NOUN
crl-15006	54	35	which	which	PRON
crl-15006	54	36	certainly	certainly	ADV
crl-15006	54	37	influence	influence	VERB
crl-15006	54	38	users	user	NOUN
crl-15006	54	39	'	'	PART
crl-15006	54	40	,	,	PUNCT
crl-15006	54	41	as	as	ADV
crl-15006	54	42	well	well	ADV
crl-15006	54	43	as	as	ADP
crl-15006	54	44	librarians	librarian	NOUN
crl-15006	54	45	'	'	PART
crl-15006	54	46	,	,	PUNCT
crl-15006	54	47	attitudes	attitude	NOUN
crl-15006	54	48	.	.	PUNCT
crl-15006	55	1	less	less	ADV
crl-15006	55	2	critical	critical	ADJ
crl-15006	55	3	but	but	CCONJ
crl-15006	55	4	still	still	ADV
crl-15006	55	5	important	important	ADJ
crl-15006	55	6	,	,	PUNCT
crl-15006	55	7	the	the	DET
crl-15006	55	8	physical	physical	ADJ
crl-15006	55	9	design	design	NOUN
crl-15006	55	10	of	of	ADP
crl-15006	55	11	the	the	DET
crl-15006	55	12	survey	survey	NOUN
crl-15006	55	13	kept	keep	VERB
crl-15006	55	14	it	it	PRON
crl-15006	55	15	as	as	ADV
crl-15006	55	16	short	short	ADJ
crl-15006	55	17	as	as	ADP
crl-15006	55	18	possible	possible	ADJ
crl-15006	55	19	,	,	PUNCT
crl-15006	55	20	to	to	PART
crl-15006	55	21	encourage	encourage	VERB
crl-15006	55	22	maximum	maximum	ADJ
crl-15006	55	23	participation	participation	NOUN
crl-15006	55	24	and	and	CCONJ
crl-15006	55	25	completion	completion	NOUN
crl-15006	55	26	,	,	PUNCT
crl-15006	55	27	while	while	SCONJ
crl-15006	55	28	still	still	ADV
crl-15006	55	29	incorporating	incorporate	VERB
crl-15006	55	30	all	all	DET
crl-15006	55	31	questions	question	NOUN
crl-15006	55	32	considered	consider	VERB
crl-15006	55	33	necessary	necessary	ADJ
crl-15006	55	34	for	for	SCONJ
crl-15006	55	35	the	the	DET
crl-15006	55	36	patron	patron	NOUN
crl-15006	55	37	to	to	PART
crl-15006	55	38	give	give	VERB
crl-15006	55	39	an	an	DET
crl-15006	55	40	accurate	accurate	ADJ
crl-15006	55	41	,	,	PUNCT
crl-15006	55	42	as	as	ADV
crl-15006	55	43	well	well	ADV
crl-15006	55	44	as	as	ADP
crl-15006	55	45	fair	fair	ADJ
crl-15006	55	46	,	,	PUNCT
crl-15006	55	47	evaluation	evaluation	NOUN
crl-15006	55	48	of	of	ADP
crl-15006	55	49	the	the	DET
crl-15006	55	50	librarian	librarian	NOUN
crl-15006	55	51	's	's	PART
crl-15006	55	52	service	service	NOUN
crl-15006	55	53	.	.	PUNCT
crl-15006	56	1	in	in	ADP
crl-15006	56	2	addition	addition	NOUN
crl-15006	56	3	,	,	PUNCT
crl-15006	56	4	the	the	DET
crl-15006	56	5	design	design	NOUN
crl-15006	56	6	of	of	ADP
crl-15006	56	7	the	the	DET
crl-15006	56	8	survey	survey	NOUN
crl-15006	56	9	purposely	purposely	ADV
crl-15006	56	10	avoided	avoid	VERB
crl-15006	56	11	any	any	DET
crl-15006	56	12	items	item	NOUN
crl-15006	56	13	that	that	PRON
crl-15006	56	14	would	would	AUX
crl-15006	56	15	encourage	encourage	VERB
crl-15006	56	16	identification	identification	NOUN
crl-15006	56	17	or	or	CCONJ
crl-15006	56	18	make	make	VERB
crl-15006	56	19	it	it	PRON
crl-15006	56	20	possible	possible	ADJ
crl-15006	56	21	to	to	PART
crl-15006	56	22	identify	identify	VERB
crl-15006	56	23	individual	individual	ADJ
crl-15006	56	24	librarians	librarian	NOUN
crl-15006	56	25	.	.	PUNCT
crl-15006	57	1	the	the	DET
crl-15006	57	2	intent	intent	NOUN
crl-15006	57	3	of	of	ADP
crl-15006	57	4	the	the	DET
crl-15006	57	5	survey	survey	NOUN
crl-15006	57	6	was	be	AUX
crl-15006	57	7	to	to	PART
crl-15006	57	8	evaluate	evaluate	VERB
crl-15006	57	9	behavioral	behavioral	ADJ
crl-15006	57	10	aspects	aspect	NOUN
crl-15006	57	11	of	of	ADP
crl-15006	57	12	the	the	DET
crl-15006	57	13	reference	reference	NOUN
crl-15006	57	14	service	service	NOUN
crl-15006	57	15	as	as	ADP
crl-15006	57	16	a	a	DET
crl-15006	57	17	whole	whole	NOUN
crl-15006	57	18	rather	rather	ADV
crl-15006	57	19	than	than	ADP
crl-15006	57	20	of	of	ADP
crl-15006	57	21	any	any	DET
crl-15006	57	22	particular	particular	ADJ
crl-15006	57	23	staff	staff	NOUN
crl-15006	57	24	member	member	NOUN
crl-15006	57	25	.	.	PUNCT
crl-15006	58	1	the	the	DET
crl-15006	58	2	design	design	NOUN
crl-15006	58	3	of	of	ADP
crl-15006	58	4	the	the	DET
crl-15006	58	5	survey	survey	NOUN
crl-15006	58	6	and	and	CCONJ
crl-15006	58	7	some	some	PRON
crl-15006	58	8	of	of	ADP
crl-15006	58	9	the	the	DET
crl-15006	58	10	questions	question	NOUN
crl-15006	58	11	included	include	VERB
crl-15006	58	12	were	be	AUX
crl-15006	58	13	modeled	model	VERB
crl-15006	58	14	in	in	ADP
crl-15006	58	15	part	part	NOUN
crl-15006	58	16	on	on	ADP
crl-15006	58	17	the	the	DET
crl-15006	58	18	previously	previously	ADV
crl-15006	58	19	cited	cite	VERB
crl-15006	58	20	work	work	NOUN
crl-15006	58	21	by	by	ADP
crl-15006	58	22	olson	olson	PROPN
crl-15006	58	23	,	,	PUNCT
crl-15006	58	24	durrance	durrance	PROPN
crl-15006	58	25	,	,	PUNCT
crl-15006	58	26	and	and	CCONJ
crl-15006	58	27	murfin	murfin	NOUN
crl-15006	58	28	and	and	CCONJ
crl-15006	58	29	gugelchuk	gugelchuk	NOUN
crl-15006	58	30	.	.	PUNCT
crl-15006	59	1	data	datum	NOUN
crl-15006	59	2	collection	collection	PROPN
crl-15006	59	3	a	a	DET
crl-15006	59	4	graduate	graduate	NOUN
crl-15006	59	5	student	student	NOUN
crl-15006	59	6	who	who	PRON
crl-15006	59	7	was	be	AUX
crl-15006	59	8	stationed	station	VERB
crl-15006	59	9	behind	behind	ADP
crl-15006	59	10	the	the	DET
crl-15006	59	11	reference	reference	NOUN
crl-15006	59	12	desk	desk	NOUN
crl-15006	59	13	handed	hand	VERB
crl-15006	59	14	out	out	ADP
crl-15006	59	15	the	the	DET
crl-15006	59	16	surveys	survey	NOUN
crl-15006	59	17	and	and	CCONJ
crl-15006	59	18	approached	approach	VERB
crl-15006	59	19	patrons	patron	NOUN
crl-15006	59	20	upon	upon	SCONJ
crl-15006	59	21	completion	completion	NOUN
crl-15006	59	22	of	of	ADP
crl-15006	59	23	a	a	DET
crl-15006	59	24	reference	reference	NOUN
crl-15006	59	25	transaction	transaction	NOUN
crl-15006	59	26	,	,	PUNCT
crl-15006	59	27	asking	ask	VERB
crl-15006	59	28	for	for	ADP
crl-15006	59	29	voluntary	voluntary	ADJ
crl-15006	59	30	participation	participation	NOUN
crl-15006	59	31	in	in	ADP
crl-15006	59	32	the	the	DET
crl-15006	59	33	survey	survey	NOUN
crl-15006	59	34	.	.	PUNCT
crl-15006	60	1	patrons	patron	NOUN
crl-15006	60	2	who	who	PRON
crl-15006	60	3	asked	ask	VERB
crl-15006	60	4	questions	question	NOUN
crl-15006	60	5	such	such	ADJ
crl-15006	60	6	as	as	ADP
crl-15006	60	7	"	"	PUNCT
crl-15006	60	8	where	where	SCONJ
crl-15006	60	9	is	be	AUX
crl-15006	60	10	the	the	DET
crl-15006	60	11	restroom	restroom	NOUN
crl-15006	60	12	?	?	PUNCT
crl-15006	60	13	"	"	PUNCT
crl-15006	60	14	were	be	AUX
crl-15006	60	15	not	not	PART
crl-15006	60	16	surveyed	survey	VERB
crl-15006	60	17	,	,	PUNCT
crl-15006	60	18	nor	nor	CCONJ
crl-15006	60	19	were	be	AUX
crl-15006	60	20	those	those	PRON
crl-15006	60	21	who	who	PRON
crl-15006	60	22	left	leave	VERB
crl-15006	60	23	the	the	DET
crl-15006	60	24	building	building	NOUN
crl-15006	60	25	or	or	CCONJ
crl-15006	60	26	went	go	VERB
crl-15006	60	27	to	to	ADP
crl-15006	60	28	another	another	DET
crl-15006	60	29	floor	floor	NOUN
crl-15006	60	30	of	of	ADP
crl-15006	60	31	the	the	DET
crl-15006	60	32	library	library	NOUN
crl-15006	60	33	before	before	SCONJ
crl-15006	60	34	they	they	PRON
crl-15006	60	35	could	could	AUX
crl-15006	60	36	be	be	AUX
crl-15006	60	37	approached	approach	VERB
crl-15006	60	38	.	.	PUNCT
crl-15006	61	1	other	other	ADJ
crl-15006	61	2	than	than	ADP
crl-15006	61	3	that	that	PRON
crl-15006	61	4	,	,	PUNCT
crl-15006	61	5	the	the	DET
crl-15006	61	6	student	student	NOUN
crl-15006	61	7	attempted	attempt	VERB
crl-15006	61	8	to	to	PART
crl-15006	61	9	ask	ask	VERB
crl-15006	61	10	as	as	ADP
crl-15006	61	11	many	many	ADJ
crl-15006	61	12	patrons	patron	NOUN
crl-15006	61	13	as	as	ADP
crl-15006	61	14	possible	possible	ADJ
crl-15006	61	15	to	to	PART
crl-15006	61	16	participate	participate	VERB
crl-15006	61	17	in	in	ADP
crl-15006	61	18	the	the	DET
crl-15006	61	19	survey	survey	NOUN
crl-15006	61	20	,	,	PUNCT
crl-15006	61	21	making	make	VERB
crl-15006	61	22	no	no	DET
crl-15006	61	23	distinctions	distinction	NOUN
crl-15006	61	24	between	between	ADP
crl-15006	61	25	short	short	ADJ
crl-15006	61	26	and	and	CCONJ
crl-15006	61	27	long	long	ADJ
crl-15006	61	28	questions	question	NOUN
crl-15006	61	29	,	,	PUNCT
crl-15006	61	30	which	which	PRON
crl-15006	61	31	librarian	librarian	PROPN
crl-15006	61	32	was	be	AUX
crl-15006	61	33	asked	ask	VERB
crl-15006	61	34	,	,	PUNCT
crl-15006	61	35	or	or	CCONJ
crl-15006	61	36	patrons	patron	NOUN
crl-15006	61	37	who	who	PRON
crl-15006	61	38	"	"	PUNCT
crl-15006	61	39	seemed	seem	VERB
crl-15006	61	40	"	"	PUNCT
crl-15006	61	41	satisfied	satisfied	ADJ
crl-15006	61	42	and	and	CCONJ
crl-15006	61	43	those	those	PRON
crl-15006	61	44	who	who	PRON
crl-15006	61	45	did	do	VERB
crl-15006	61	46	n't	not	PART
crl-15006	61	47	.	.	PUNCT
crl-15006	62	1	originally	originally	ADV
crl-15006	62	2	,	,	PUNCT
crl-15006	62	3	the	the	DET
crl-15006	62	4	researcher	researcher	NOUN
crl-15006	62	5	intended	intend	VERB
crl-15006	62	6	,	,	PUNCT
crl-15006	62	7	based	base	VERB
crl-15006	62	8	on	on	ADP
crl-15006	62	9	the	the	DET
crl-15006	62	10	size	size	NOUN
crl-15006	62	11	of	of	ADP
crl-15006	62	12	the	the	DET
crl-15006	62	13	student	student	NOUN
crl-15006	62	14	population	population	NOUN
crl-15006	62	15	at	at	ADP
crl-15006	62	16	the	the	DET
crl-15006	62	17	university	university	NOUN
crl-15006	62	18	at	at	ADP
crl-15006	62	19	albany	albany	PROPN
crl-15006	62	20	,	,	PUNCT
crl-15006	62	21	to	to	PART
crl-15006	62	22	collect	collect	VERB
crl-15006	62	23	november	november	PROPN
crl-15006	62	24	1995	1995	NUM
crl-15006	62	25	approximately	approximately	ADV
crl-15006	62	26	200	200	NUM
crl-15006	62	27	completed	complete	VERB
crl-15006	62	28	surveys	survey	NOUN
crl-15006	62	29	for	for	ADP
crl-15006	62	30	this	this	DET
crl-15006	62	31	research	research	NOUN
crl-15006	62	32	.	.	PUNCT
crl-15006	63	1	ultimately	ultimately	ADV
crl-15006	63	2	,	,	PUNCT
crl-15006	63	3	because	because	SCONJ
crl-15006	63	4	of	of	ADP
crl-15006	63	5	time	time	NOUN
crl-15006	63	6	constraints	constraint	NOUN
crl-15006	63	7	on	on	ADP
crl-15006	63	8	the	the	DET
crl-15006	63	9	project	project	NOUN
crl-15006	63	10	,	,	PUNCT
crl-15006	63	11	it	it	PRON
crl-15006	63	12	was	be	AUX
crl-15006	63	13	not	not	PART
crl-15006	63	14	possible	possible	ADJ
crl-15006	63	15	to	to	PART
crl-15006	63	16	distribute	distribute	VERB
crl-15006	63	17	that	that	SCONJ
crl-15006	63	18	many	many	ADJ
crl-15006	63	19	surveys	survey	NOUN
crl-15006	63	20	.	.	PUNCT
crl-15006	64	1	at	at	ADP
crl-15006	64	2	the	the	DET
crl-15006	64	3	end	end	NOUN
crl-15006	64	4	of	of	ADP
crl-15006	64	5	the	the	DET
crl-15006	64	6	two	two	NUM
crl-15006	64	7	-	-	PUNCT
crl-15006	64	8	week	week	NOUN
crl-15006	64	9	time	time	NOUN
crl-15006	64	10	period	period	NOUN
crl-15006	64	11	allotted	allot	VERB
crl-15006	64	12	for	for	ADP
crl-15006	64	13	data	data	NOUN
crl-15006	64	14	collection	collection	NOUN
crl-15006	64	15	,	,	PUNCT
crl-15006	64	16	111	111	NUM
crl-15006	64	17	surveys	survey	NOUN
crl-15006	64	18	had	have	AUX
crl-15006	64	19	been	be	AUX
crl-15006	64	20	distributed	distribute	VERB
crl-15006	64	21	.	.	PUNCT
crl-15006	65	1	six	six	NUM
crl-15006	65	2	were	be	AUX
crl-15006	65	3	not	not	PART
crl-15006	65	4	returned	return	VERB
crl-15006	65	5	and	and	CCONJ
crl-15006	65	6	five	five	NUM
crl-15006	65	7	were	be	AUX
crl-15006	65	8	returned	return	VERB
crl-15006	65	9	incomplete	incomplete	ADV
crl-15006	65	10	,	,	PUNCT
crl-15006	65	11	invalidating	invalidate	VERB
crl-15006	65	12	them	they	PRON
crl-15006	65	13	,	,	PUNCT
crl-15006	65	14	which	which	PRON
crl-15006	65	15	resulted	result	VERB
crl-15006	65	16	in	in	ADP
crl-15006	65	17	a	a	DET
crl-15006	65	18	total	total	NOUN
crl-15006	65	19	of	of	ADP
crl-15006	65	20	100	100	NUM
crl-15006	65	21	completed	complete	VERB
crl-15006	65	22	surveys	survey	NOUN
crl-15006	65	23	.	.	PUNCT
crl-15006	66	1	this	this	PRON
crl-15006	66	2	is	be	AUX
crl-15006	66	3	admittedly	admittedly	ADV
crl-15006	66	4	a	a	DET
crl-15006	66	5	statistically	statistically	ADV
crl-15006	66	6	suspect	suspect	ADJ
crl-15006	66	7	number	number	NOUN
crl-15006	66	8	but	but	CCONJ
crl-15006	66	9	,	,	PUNCT
crl-15006	66	10	while	while	SCONJ
crl-15006	66	11	it	it	PRON
crl-15006	66	12	did	do	AUX
crl-15006	66	13	simplify	simplify	VERB
crl-15006	66	14	analysis	analysis	NOUN
crl-15006	66	15	of	of	ADP
crl-15006	66	16	the	the	DET
crl-15006	66	17	results	result	NOUN
crl-15006	66	18	,	,	PUNCT
crl-15006	66	19	it	it	PRON
crl-15006	66	20	was	be	AUX
crl-15006	66	21	purely	purely	ADV
crl-15006	66	22	coincidental	coincidental	ADJ
crl-15006	66	23	.	.	PUNCT
crl-15006	67	1	the	the	DET
crl-15006	67	2	surveys	survey	NOUN
crl-15006	67	3	were	be	AUX
crl-15006	67	4	distributed	distribute	VERB
crl-15006	67	5	at	at	ADP
crl-15006	67	6	times	time	NOUN
crl-15006	67	7	scheduled	schedule	VERB
crl-15006	67	8	to	to	PART
crl-15006	67	9	represent	represent	VERB
crl-15006	67	10	all	all	DET
crl-15006	67	11	operating	operate	VERB
crl-15006	67	12	hours	hour	NOUN
crl-15006	67	13	of	of	ADP
crl-15006	67	14	the	the	DET
crl-15006	67	15	reference	reference	NOUN
crl-15006	67	16	desk	desk	NOUN
crl-15006	67	17	(	(	PUNCT
crl-15006	67	18	i.e.	i.e.	X
crl-15006	67	19	,	,	PUNCT
crl-15006	67	20	both	both	CCONJ
crl-15006	67	21	busy	busy	ADJ
crl-15006	67	22	and	and	CCONJ
crl-15006	67	23	quiet	quiet	ADJ
crl-15006	67	24	)	)	PUNCT
crl-15006	67	25	and	and	CCONJ
crl-15006	67	26	all	all	DET
crl-15006	67	27	staff	staff	NOUN
crl-15006	67	28	as	as	ADV
crl-15006	67	29	equally	equally	ADV
crl-15006	67	30	as	as	ADP
crl-15006	67	31	possible	possible	ADJ
crl-15006	67	32	.	.	PUNCT
crl-15006	68	1	people	people	NOUN
crl-15006	68	2	were	be	AUX
crl-15006	68	3	surprisingly	surprisingly	ADV
crl-15006	68	4	cooperative	cooperative	ADJ
crl-15006	68	5	;	;	PUNCT
crl-15006	68	6	less	less	ADJ
crl-15006	68	7	than	than	ADP
crl-15006	68	8	ten	ten	NUM
crl-15006	68	9	percent	percent	NOUN
crl-15006	68	10	of	of	ADP
crl-15006	68	11	those	those	PRON
crl-15006	68	12	asked	ask	VERB
crl-15006	68	13	to	to	PART
crl-15006	68	14	fill	fill	VERB
crl-15006	68	15	out	out	ADP
crl-15006	68	16	a	a	DET
crl-15006	68	17	survey	survey	NOUN
crl-15006	68	18	refused	refuse	VERB
crl-15006	68	19	and	and	CCONJ
crl-15006	68	20	those	those	PRON
crl-15006	68	21	who	who	PRON
crl-15006	68	22	did	do	AUX
crl-15006	68	23	almost	almost	ADV
crl-15006	68	24	all	all	PRON
crl-15006	68	25	cited	cite	VERB
crl-15006	68	26	lack	lack	NOUN
crl-15006	68	27	of	of	ADP
crl-15006	68	28	time	time	NOUN
crl-15006	68	29	as	as	ADP
crl-15006	68	30	the	the	DET
crl-15006	68	31	reason	reason	NOUN
crl-15006	68	32	.	.	PUNCT
crl-15006	69	1	data	datum	NOUN
crl-15006	69	2	analysis	analysis	NOUN
crl-15006	69	3	initial	initial	ADJ
crl-15006	69	4	returns	return	NOUN
crl-15006	69	5	showed	show	VERB
crl-15006	69	6	a	a	DET
crl-15006	69	7	high	high	ADJ
crl-15006	69	8	degree	degree	NOUN
crl-15006	69	9	of	of	ADP
crl-15006	69	10	user	user	NOUN
crl-15006	69	11	satisfaction	satisfaction	NOUN
crl-15006	69	12	as	as	SCONJ
crl-15006	69	13	measured	measure	VERB
crl-15006	69	14	by	by	ADP
crl-15006	69	15	this	this	DET
crl-15006	69	16	survey	survey	NOUN
crl-15006	69	17	.	.	PUNCT
crl-15006	70	1	results	result	NOUN
crl-15006	70	2	continued	continue	VERB
crl-15006	70	3	to	to	PART
crl-15006	70	4	be	be	AUX
crl-15006	70	5	high	high	ADJ
crl-15006	70	6	and	and	CCONJ
crl-15006	70	7	,	,	PUNCT
crl-15006	70	8	by	by	ADP
crl-15006	70	9	the	the	DET
crl-15006	70	10	completion	completion	NOUN
crl-15006	70	11	of	of	ADP
crl-15006	70	12	the	the	DET
crl-15006	70	13	administration	administration	NOUN
crl-15006	70	14	of	of	ADP
crl-15006	70	15	the	the	DET
crl-15006	70	16	survey	survey	NOUN
crl-15006	70	17	,	,	PUNCT
crl-15006	70	18	fully	fully	ADV
crl-15006	70	19	99	99	NUM
crl-15006	70	20	percent	percent	NOUN
crl-15006	70	21	of	of	ADP
crl-15006	70	22	the	the	DET
crl-15006	70	23	respondents	respondent	NOUN
crl-15006	70	24	had	have	AUX
crl-15006	70	25	said	say	VERB
crl-15006	70	26	they	they	PRON
crl-15006	70	27	would	would	AUX
crl-15006	70	28	return	return	VERB
crl-15006	70	29	to	to	ADP
crl-15006	70	30	the	the	DET
crl-15006	70	31	same	same	ADJ
crl-15006	70	32	librarian	librarian	NOUN
crl-15006	70	33	for	for	ADP
crl-15006	70	34	help	help	VERB
crl-15006	70	35	another	another	DET
crl-15006	70	36	timeimpressive	timeimpressive	ADJ
crl-15006	70	37	results	result	NOUN
crl-15006	70	38	,	,	PUNCT
crl-15006	70	39	especially	especially	ADV
crl-15006	70	40	as	as	SCONJ
crl-15006	70	41	that	that	DET
crl-15006	70	42	particular	particular	ADJ
crl-15006	70	43	question	question	NOUN
crl-15006	70	44	was	be	AUX
crl-15006	70	45	considered	consider	VERB
crl-15006	70	46	the	the	DET
crl-15006	70	47	most	most	ADV
crl-15006	70	48	important	important	ADJ
crl-15006	70	49	of	of	ADP
crl-15006	70	50	the	the	DET
crl-15006	70	51	survey	survey	NOUN
crl-15006	70	52	.	.	PUNCT
crl-15006	71	1	(	(	PUNCT
crl-15006	71	2	a	a	DET
crl-15006	71	3	sample	sample	NOUN
crl-15006	71	4	survey	survey	NOUN
crl-15006	71	5	,	,	PUNCT
crl-15006	71	6	with	with	ADP
crl-15006	71	7	a	a	DET
crl-15006	71	8	breakdown	breakdown	NOUN
crl-15006	71	9	of	of	ADP
crl-15006	71	10	the	the	DET
crl-15006	71	11	raw	raw	ADJ
crl-15006	71	12	data	datum	NOUN
crl-15006	71	13	,	,	PUNCT
crl-15006	71	14	is	be	AUX
crl-15006	71	15	available	available	ADJ
crl-15006	71	16	from	from	ADP
crl-15006	71	17	the	the	DET
crl-15006	71	18	author	author	NOUN
crl-15006	71	19	.	.	PUNCT
crl-15006	71	20	)	)	PUNCT
crl-15006	72	1	although	although	SCONJ
crl-15006	72	2	99	99	NUM
crl-15006	72	3	out	out	ADP
crl-15006	72	4	of	of	ADP
crl-15006	72	5	100	100	NUM
crl-15006	72	6	respondents	respondent	NOUN
crl-15006	72	7	said	say	VERB
crl-15006	72	8	they	they	PRON
crl-15006	72	9	would	would	AUX
crl-15006	72	10	return	return	VERB
crl-15006	72	11	to	to	ADP
crl-15006	72	12	the	the	DET
crl-15006	72	13	same	same	ADJ
crl-15006	72	14	librarian	librarian	NOUN
crl-15006	72	15	and	and	CCONJ
crl-15006	72	16	all	all	DET
crl-15006	72	17	other	other	ADJ
crl-15006	72	18	results	result	NOUN
crl-15006	72	19	were	be	AUX
crl-15006	72	20	very	very	ADV
crl-15006	72	21	favorable	favorable	ADJ
crl-15006	72	22	,	,	PUNCT
crl-15006	72	23	it	it	PRON
crl-15006	72	24	is	be	AUX
crl-15006	72	25	worth	worth	ADJ
crl-15006	72	26	looking	look	VERB
crl-15006	72	27	at	at	ADP
crl-15006	72	28	how	how	SCONJ
crl-15006	72	29	patrons	patron	NOUN
crl-15006	72	30	'	'	PART
crl-15006	72	31	satisfaction	satisfaction	NOUN
crl-15006	72	32	and	and	CCONJ
crl-15006	72	33	comfort	comfort	NOUN
crl-15006	72	34	ratings	rating	NOUN
crl-15006	72	35	compare	compare	VERB
crl-15006	72	36	with	with	ADP
crl-15006	72	37	their	their	PRON
crl-15006	72	38	ratings	rating	NOUN
crl-15006	72	39	of	of	ADP
crl-15006	72	40	the	the	DET
crl-15006	72	41	behavioral	behavioral	ADJ
crl-15006	72	42	traits	trait	NOUN
crl-15006	72	43	.	.	PUNCT
crl-15006	73	1	that	that	PRON
crl-15006	73	2	is	is	ADV
crl-15006	73	3	,	,	PUNCT
crl-15006	73	4	how	how	SCONJ
crl-15006	73	5	did	do	AUX
crl-15006	73	6	a	a	DET
crl-15006	73	7	patron	patron	NOUN
crl-15006	73	8	who	who	PRON
crl-15006	73	9	was	be	AUX
crl-15006	73	10	only	only	ADV
crl-15006	73	11	marginally	marginally	ADV
crl-15006	73	12	satisfied	satisfied	ADJ
crl-15006	73	13	overall	overall	ADJ
crl-15006	73	14	(	(	PUNCT
crl-15006	73	15	a	a	DET
crl-15006	73	16	3	3	NUM
crl-15006	73	17	or	or	CCONJ
crl-15006	73	18	4	4	NUM
crl-15006	73	19	rating	rating	NOUN
crl-15006	73	20	)	)	PUNCT
crl-15006	73	21	rate	rate	NOUN
crl-15006	73	22	the	the	DET
crl-15006	73	23	librarian	librarian	PROPN
crl-15006	73	24	as	as	ADV
crl-15006	73	25	far	far	ADV
crl-15006	73	26	as	as	ADP
crl-15006	73	27	knowledge	knowledge	NOUN
crl-15006	73	28	,	,	PUNCT
crl-15006	73	29	friendliness	friendliness	ADJ
crl-15006	73	30	,	,	PUNCT
crl-15006	73	31	etc	etc	X
crl-15006	73	32	.	.	X
crl-15006	73	33	?	?	PUNCT
crl-15006	74	1	conversely	conversely	ADV
crl-15006	74	2	,	,	PUNCT
crl-15006	74	3	how	how	SCONJ
crl-15006	74	4	did	do	AUX
crl-15006	74	5	those	those	DET
crl-15006	74	6	very	very	ADV
crl-15006	74	7	satisfied	satisfied	ADJ
crl-15006	74	8	and	and	CCONJ
crl-15006	74	9	comfortable	comfortable	ADJ
crl-15006	74	10	patrons	patron	NOUN
crl-15006	74	11	rate	rate	VERB
crl-15006	74	12	the	the	DET
crl-15006	74	13	behavioral	behavioral	ADJ
crl-15006	74	14	traits	trait	NOUN
crl-15006	74	15	?	?	PUNCT
crl-15006	75	1	tables	table	NOUN
crl-15006	75	2	1	1	NUM
crl-15006	75	3	and	and	CCONJ
crl-15006	75	4	2	2	NUM
crl-15006	75	5	show	show	NOUN
crl-15006	75	6	,	,	PUNCT
crl-15006	75	7	for	for	ADP
crl-15006	75	8	each	each	PRON
crl-15006	75	9	of	of	ADP
crl-15006	75	10	the	the	DET
crl-15006	75	11	ratings	rating	NOUN
crl-15006	75	12	(	(	PUNCT
crl-15006	75	13	1	1	NUM
crl-15006	75	14	-	-	SYM
crl-15006	75	15	5	5	NUM
crl-15006	75	16	,	,	PUNCT
crl-15006	75	17	with	with	ADP
crl-15006	75	18	1	1	NUM
crl-15006	75	19	being	be	AUX
crl-15006	75	20	high	high	ADJ
crl-15006	75	21	and	and	CCONJ
crl-15006	75	22	5	5	NUM
crl-15006	75	23	being	be	AUX
crl-15006	75	24	low	low	ADJ
crl-15006	75	25	)	)	PUNCT
crl-15006	75	26	on	on	ADP
crl-15006	75	27	the	the	DET
crl-15006	75	28	degree	degree	NOUN
crl-15006	75	29	of	of	ADP
crl-15006	75	30	comfort	comfort	NOUN
crl-15006	75	31	and	and	CCONJ
crl-15006	75	32	overall	overall	ADJ
crl-15006	75	33	satisthe	satisthe	ADJ
crl-15006	75	34	55	55	NUM
crl-15006	75	35	percent	percent	NOUN
crl-15006	75	36	rule	rule	VERB
crl-15006	75	37	481	481	NUM
crl-15006	75	38	tablet	tablet	NOUN
crl-15006	75	39	degree	degree	NOUN
crl-15006	75	40	of	of	ADP
crl-15006	75	41	comfort	comfort	NOUN
crl-15006	75	42	(	(	PUNCT
crl-15006	75	43	number	number	NOUN
crl-15006	75	44	of	of	ADP
crl-15006	75	45	patrons	patron	NOUN
crl-15006	75	46	responding	respond	VERB
crl-15006	75	47	in	in	ADP
crl-15006	75	48	each	each	DET
crl-15006	75	49	category	category	NOUN
crl-15006	75	50	[	[	PUNCT
crl-15006	75	51	1	1	NUM
crl-15006	75	52	=	=	NUM
crl-15006	75	53	high	high	ADJ
crl-15006	75	54	,	,	PUNCT
crl-15006	75	55	5	5	NUM
crl-15006	75	56	=	=	NOUN
crl-15006	75	57	low	low	NOUN
crl-15006	75	58	]	]	PUNCT
crl-15006	75	59	on	on	ADP
crl-15006	75	60	question	question	NOUN
crl-15006	75	61	6	6	NUM
crl-15006	75	62	)	)	SYM
crl-15006	75	63	1	1	NUM
crl-15006	75	64	2	2	NUM
crl-15006	75	65	3	3	NUM
crl-15006	75	66	4	4	NUM
crl-15006	75	67	5	5	NUM
crl-15006	75	68	(	(	PUNCT
crl-15006	75	69	69	69	NUM
crl-15006	75	70	)	)	PUNCT
crl-15006	75	71	(	(	PUNCT
crl-15006	75	72	24	24	NUM
crl-15006	75	73	)	)	PUNCT
crl-15006	75	74	(	(	PUNCT
crl-15006	75	75	6	6	NUM
crl-15006	75	76	)	)	PUNCT
crl-15006	75	77	(	(	PUNCT
crl-15006	75	78	1	1	NUM
crl-15006	75	79	)	)	PUNCT
crl-15006	75	80	(	(	PUNCT
crl-15006	75	81	0	0	X
crl-15006	75	82	)	)	PUNCT
crl-15006	75	83	knowledgeable	knowledgeable	ADJ
crl-15006	75	84	1.2	1.2	NUM
crl-15006	75	85	1.4	1.4	NUM
crl-15006	75	86	2.2	2.2	NUM
crl-15006	75	87	4	4	NUM
crl-15006	75	88	n	n	CCONJ
crl-15006	75	89	/	/	SYM
crl-15006	76	1	a	a	DET
crl-15006	76	2	self	self	NOUN
crl-15006	76	3	-	-	PUNCT
crl-15006	76	4	confident	confident	ADJ
crl-15006	76	5	1.3	1.3	NUM
crl-15006	76	6	1.6	1.6	NUM
crl-15006	76	7	2.3	2.3	NUM
crl-15006	76	8	4	4	NUM
crl-15006	76	9	n	n	NOUN
crl-15006	76	10	/	/	SYM
crl-15006	76	11	a	a	DET
crl-15006	76	12	helpful	helpful	ADJ
crl-15006	76	13	1.1	1.1	NUM
crl-15006	76	14	1.3	1.3	NUM
crl-15006	76	15	1.5	1.5	NUM
crl-15006	76	16	4	4	NUM
crl-15006	76	17	n	n	CCONJ
crl-15006	76	18	/	/	SYM
crl-15006	76	19	a	a	PRON
crl-15006	76	20	friendly	friendly	ADJ
crl-15006	76	21	1.2	1.2	NUM
crl-15006	76	22	1.7	1.7	NUM
crl-15006	76	23	1.5	1.5	NUM
crl-15006	76	24	4	4	NUM
crl-15006	76	25	n	n	CCONJ
crl-15006	76	26	/	/	SYM
crl-15006	76	27	a	a	DET
crl-15006	76	28	patient	patient	NOUN
crl-15006	76	29	1.1	1.1	NUM
crl-15006	76	30	1.6	1.6	NUM
crl-15006	76	31	1.7	1.7	NUM
crl-15006	76	32	4	4	NUM
crl-15006	76	33	n	n	CCONJ
crl-15006	76	34	/	/	SYM
crl-15006	76	35	a	a	DET
crl-15006	76	36	interested	interested	ADJ
crl-15006	76	37	1.3	1.3	NUM
crl-15006	76	38	1.8	1.8	NUM
crl-15006	76	39	1.8	1.8	NUM
crl-15006	76	40	4	4	NUM
crl-15006	76	41	n	n	CCONJ
crl-15006	76	42	/	/	SYM
crl-15006	76	43	a	a	DET
crl-15006	76	44	enthusiastic	enthusiastic	ADJ
crl-15006	76	45	1.7	1.7	NUM
crl-15006	76	46	2.0	2.0	NUM
crl-15006	76	47	2.0	2.0	NUM
crl-15006	76	48	4	4	NUM
crl-15006	76	49	n	n	CCONJ
crl-15006	76	50	/	/	SYM
crl-15006	76	51	a	a	DET
crl-15006	76	52	numbers	number	NOUN
crl-15006	76	53	in	in	ADP
crl-15006	76	54	the	the	DET
crl-15006	76	55	·	·	SYM
crl-15006	76	56	table	table	NOUN
crl-15006	76	57	represent	represent	VERB
crl-15006	76	58	average	average	ADJ
crl-15006	76	59	behavioral	behavioral	ADJ
crl-15006	76	60	trait	trait	NOUN
crl-15006	76	61	ratings	rating	NOUN
crl-15006	76	62	given	give	VERB
crl-15006	76	63	by	by	ADP
crl-15006	76	64	category	category	NOUN
crl-15006	76	65	respondents	respondent	NOUN
crl-15006	76	66	table2	table2	NOUN
crl-15006	76	67	degree	degree	NOUN
crl-15006	76	68	of	of	ADP
crl-15006	76	69	satisfaction	satisfaction	NOUN
crl-15006	76	70	(	(	PUNCT
crl-15006	76	71	number	number	NOUN
crl-15006	76	72	of	of	ADP
crl-15006	76	73	patrons	patron	NOUN
crl-15006	76	74	responding	respond	VERB
crl-15006	76	75	in	in	ADP
crl-15006	76	76	each	each	DET
crl-15006	76	77	category	category	NOUN
crl-15006	76	78	[	[	PUNCT
crl-15006	76	79	1	1	NUM
crl-15006	76	80	=	=	NUM
crl-15006	76	81	high	high	ADJ
crl-15006	76	82	,	,	PUNCT
crl-15006	76	83	5	5	NUM
crl-15006	76	84	=	=	NOUN
crl-15006	76	85	low	low	NOUN
crl-15006	76	86	]	]	PUNCT
crl-15006	76	87	on	on	ADP
crl-15006	76	88	question	question	NOUN
crl-15006	76	89	7	7	NUM
crl-15006	76	90	)	)	SYM
crl-15006	76	91	1	1	NUM
crl-15006	76	92	2	2	NUM
crl-15006	76	93	3	3	NUM
crl-15006	76	94	4	4	NUM
crl-15006	76	95	5	5	NUM
crl-15006	76	96	(	(	PUNCT
crl-15006	76	97	73	73	NUM
crl-15006	76	98	)	)	PUNCT
crl-15006	76	99	(	(	PUNCT
crl-15006	76	100	22	22	NUM
crl-15006	76	101	)	)	PUNCT
crl-15006	76	102	(	(	PUNCT
crl-15006	76	103	3	3	X
crl-15006	76	104	)	)	PUNCT
crl-15006	76	105	(	(	PUNCT
crl-15006	76	106	2	2	NUM
crl-15006	76	107	)	)	PUNCT
crl-15006	76	108	(	(	PUNCT
crl-15006	76	109	0	0	NUM
crl-15006	76	110	)	)	PUNCT
crl-15006	76	111	1	1	NUM
crl-15006	76	112	knowledgeable	knowledgeable	ADJ
crl-15006	76	113	1.2	1.2	NUM
crl-15006	76	114	1.7	1.7	NUM
crl-15006	76	115	3.0	3.0	NUM
crl-15006	76	116	2.5	2.5	NUM
crl-15006	76	117	n	n	NOUN
crl-15006	76	118	/	/	SYM
crl-15006	76	119	a	a	DET
crl-15006	76	120	self	self	NOUN
crl-15006	76	121	-	-	PUNCT
crl-15006	76	122	confident	confident	ADJ
crl-15006	76	123	1.3	1.3	NUM
crl-15006	76	124	1.8	1.8	NUM
crl-15006	76	125	3.0	3.0	NUM
crl-15006	76	126	2.5	2.5	NUM
crl-15006	76	127	n	n	NOUN
crl-15006	76	128	/	/	SYM
crl-15006	76	129	a	a	DET
crl-15006	76	130	helpful	helpful	ADJ
crl-15006	76	131	1.1	1.1	NUM
crl-15006	76	132	1.5	1.5	NUM
crl-15006	76	133	1.6	1.6	NUM
crl-15006	76	134	2.5	2.5	NUM
crl-15006	76	135	n	n	NOUN
crl-15006	76	136	/	/	SYM
crl-15006	76	137	a	a	DET
crl-15006	76	138	friendly	friendly	ADJ
crl-15006	76	139	1.2	1.2	NUM
crl-15006	76	140	1.6	1.6	NUM
crl-15006	76	141	1.6	1.6	NUM
crl-15006	76	142	3.5	3.5	NUM
crl-15006	76	143	n	n	CCONJ
crl-15006	76	144	/	/	SYM
crl-15006	76	145	a	a	DET
crl-15006	76	146	patient	patient	NOUN
crl-15006	76	147	1.2	1.2	NUM
crl-15006	76	148	1.6	1.6	NUM
crl-15006	76	149	2.0	2.0	NUM
crl-15006	76	150	3.0	3.0	NUM
crl-15006	76	151	n	n	CCONJ
crl-15006	76	152	/	/	SYM
crl-15006	76	153	a	a	DET
crl-15006	76	154	interested	interested	ADJ
crl-15006	76	155	1.3	1.3	NUM
crl-15006	76	156	1.9	1.9	NUM
crl-15006	76	157	2.0	2.0	NUM
crl-15006	76	158	3.5	3.5	NUM
crl-15006	76	159	n	n	CCONJ
crl-15006	76	160	/	/	SYM
crl-15006	76	161	a	a	DET
crl-15006	76	162	enthusiastic	enthusiastic	ADJ
crl-15006	76	163	1.5	1.5	NUM
crl-15006	76	164	2.0	2.0	NUM
crl-15006	76	165	2.7	2.7	NUM
crl-15006	76	166	4.0	4.0	NUM
crl-15006	76	167	n	n	CCONJ
crl-15006	76	168	/	/	SYM
crl-15006	76	169	a	a	PRON
crl-15006	76	170	i	i	PRON
crl-15006	76	171	numbers	number	NOUN
crl-15006	76	172	in	in	ADP
crl-15006	76	173	the	the	DET
crl-15006	76	174	table	table	NOUN
crl-15006	76	175	represent	represent	VERB
crl-15006	76	176	average	average	ADJ
crl-15006	76	177	behavioral	behavioral	ADJ
crl-15006	76	178	trait	trait	NOUN
crl-15006	76	179	ratings	rating	NOUN
crl-15006	76	180	given	give	VERB
crl-15006	76	181	by	by	ADP
crl-15006	76	182	category	category	NOUN
crl-15006	76	183	respondents	respondent	NOUN
crl-15006	76	184	482	482	NUM
crl-15006	76	185	college	college	PROPN
crl-15006	76	186	&	&	CCONJ
crl-15006	76	187	research	research	PROPN
crl-15006	76	188	libraries	library	NOUN
crl-15006	76	189	november	november	PROPN
crl-15006	76	190	1995	1995	NUM
crl-15006	76	191	table3	table3	PROPN
crl-15006	76	192	librarians	librarian	NOUN
crl-15006	76	193	who	who	PRON
crl-15006	76	194	helped	help	VERB
crl-15006	76	195	overall	overall	ADJ
crl-15006	76	196	average	average	NOUN
crl-15006	76	197	for	for	ADP
crl-15006	76	198	behavioral	behavioral	ADJ
crl-15006	76	199	traits	trait	NOUN
crl-15006	76	200	them	they	PRON
crl-15006	76	201	.	.	PUNCT
crl-15006	77	1	as	as	ADP
crl-15006	77	2	for	for	ADP
crl-15006	77	3	the	the	DET
crl-15006	77	4	four	four	NUM
crl-15006	77	5	people	people	NOUN
crl-15006	77	6	who	who	PRON
crl-15006	77	7	responded	respond	VERB
crl-15006	77	8	that	that	SCONJ
crl-15006	77	9	their	their	PRON
crl-15006	77	10	questions	question	NOUN
crl-15006	77	11	had	have	VERB
crl-15006	77	12	.	.	PUNCT
crl-15006	78	1	not	not	PART
crl-15006	78	2	been	be	AUX
crl-15006	78	3	answered	answer	VERB
crl-15006	78	4	satisfactorily	satisfactorily	ADV
crl-15006	78	5	,	,	PUNCT
crl-15006	78	6	three	three	NUM
crl-15006	78	7	of	of	ADP
crl-15006	78	8	them	they	PRON
crl-15006	78	9	said	say	VERB
crl-15006	78	10	that	that	SCONJ
crl-15006	78	11	they	they	PRON
crl-15006	78	12	were	be	AUX
crl-15006	78	13	"	"	PUNCT
crl-15006	78	14	very	very	ADV
crl-15006	78	15	satisfied	satisfied	ADJ
crl-15006	78	16	"	"	PUNCT
crl-15006	78	17	and	and	CCONJ
crl-15006	78	18	"	"	PUNCT
crl-15006	78	19	very	very	ADV
crl-15006	78	20	comfortable	comfortable	ADJ
crl-15006	78	21	"	"	PUNCT
crl-15006	78	22	with	with	ADP
crl-15006	78	23	the	the	DET
crl-15006	78	24	librarian	librarian	NOUN
crl-15006	78	25	who	who	PRON
crl-15006	78	26	helped	help	VERB
crl-15006	78	27	them	they	PRON
crl-15006	78	28	,	,	PUNCT
crl-15006	78	29	and	and	CCONJ
crl-15006	78	30	indicated	indicate	VERB
crl-15006	78	31	in	in	ADP
crl-15006	78	32	the	the	DET
crl-15006	78	33	comments	comment	NOUN
crl-15006	78	34	section	section	NOUN
crl-15006	78	35	that	that	SCONJ
crl-15006	78	36	the	the	DET
crl-15006	78	37	fault	fault	NOUN
crl-15006	78	38	was	be	AUX
crl-15006	78	39	not	not	PART
crl-15006	78	40	with	with	ADP
crl-15006	78	41	the	the	DET
crl-15006	78	42	librarian	librarian	NOUN
crl-15006	78	43	but	but	CCONJ
crl-15006	78	44	rather	rather	ADV
crl-15006	78	45	because	because	SCONJ
crl-15006	78	46	the	the	DET
crl-15006	78	47	information	information	NOUN
crl-15006	78	48	they	they	PRON
crl-15006	78	49	sought	seek	VERB
crl-15006	78	50	was	be	AUX
crl-15006	78	51	unavailable	unavailable	ADJ
crl-15006	78	52	.	.	PUNCT
crl-15006	79	1	conversely	conversely	ADV
crl-15006	79	2	,	,	PUNCT
crl-15006	79	3	(	(	PUNCT
crl-15006	79	4	1	1	NUM
crl-15006	79	5	=	=	NUM
crl-15006	79	6	high	high	ADJ
crl-15006	79	7	,	,	PUNCT
crl-15006	79	8	5	5	NUM
crl-15006	79	9	=	=	SYM
crl-15006	79	10	low	low	ADJ
crl-15006	79	11	)	)	PUNCT
crl-15006	79	12	knowledgeable	knowledgeable	ADJ
crl-15006	79	13	1.4	1.4	NUM
crl-15006	79	14	self	self	NOUN
crl-15006	79	15	-	-	PUNCT
crl-15006	79	16	confident	confident	ADJ
crl-15006	79	17	1.5	1.5	NUM
crl-15006	79	18	helpful	helpful	ADJ
crl-15006	79	19	1.2	1.2	NUM
crl-15006	79	20	friendly	friendly	ADJ
crl-15006	79	21	1	1	NUM
crl-15006	79	22	.	.	SYM
crl-15006	79	23	4	4	NUM
crl-15006	79	24	patient	patient	NOUN
crl-15006	79	25	1.3	1.3	NUM
crl-15006	79	26	interested	interested	ADJ
crl-15006	79	27	enthusiastic	enthusiastic	ADJ
crl-15006	79	28	faction	faction	NOUN
crl-15006	79	29	questions	question	NOUN
crl-15006	79	30	(	(	PUNCT
crl-15006	79	31	#	#	SYM
crl-15006	79	32	6	6	NUM
crl-15006	79	33	and	and	CCONJ
crl-15006	79	34	#	#	SYM
crl-15006	79	35	7	7	NUM
crl-15006	79	36	respectively	respectively	ADV
crl-15006	79	37	)	)	PUNCT
crl-15006	79	38	,	,	PUNCT
crl-15006	79	39	the	the	DET
crl-15006	79	40	average	average	ADJ
crl-15006	79	41	ratings	rating	NOUN
crl-15006	79	42	given	give	VERB
crl-15006	79	43	by	by	ADP
crl-15006	79	44	those	those	DET
crl-15006	79	45	patrons	patron	NOUN
crl-15006	79	46	to	to	ADP
crl-15006	79	47	the	the	DET
crl-15006	79	48	behavioral	behavioral	ADJ
crl-15006	79	49	traits	trait	NOUN
crl-15006	79	50	.	.	PUNCT
crl-15006	80	1	as	as	SCONJ
crl-15006	80	2	would	would	AUX
crl-15006	80	3	be	be	AUX
crl-15006	80	4	expected	expect	VERB
crl-15006	80	5	,	,	PUNCT
crl-15006	80	6	lower	low	ADJ
crl-15006	80	7	degrees	degree	NOUN
crl-15006	80	8	of	of	ADP
crl-15006	80	9	comfort	comfort	NOUN
crl-15006	80	10	and	and	CCONJ
crl-15006	80	11	overall	overall	ADJ
crl-15006	80	12	satisfaction	satisfaction	NOUN
crl-15006	80	13	are	be	AUX
crl-15006	80	14	reflected	reflect	VERB
crl-15006	80	15	in	in	ADP
crl-15006	80	16	lower	low	ADJ
crl-15006	80	17	ratings	rating	NOUN
crl-15006	80	18	for	for	ADP
crl-15006	80	19	most	most	ADJ
crl-15006	80	20	behavioral	behavioral	ADJ
crl-15006	80	21	characteristics	characteristic	NOUN
crl-15006	80	22	.	.	PUNCT
crl-15006	81	1	obviously	obviously	ADV
crl-15006	81	2	,	,	PUNCT
crl-15006	81	3	a	a	DET
crl-15006	81	4	patron	patron	NOUN
crl-15006	81	5	's	's	PART
crl-15006	81	6	perception	perception	NOUN
crl-15006	81	7	of	of	ADP
crl-15006	81	8	a	a	DET
crl-15006	81	9	librarian	librarian	NOUN
crl-15006	81	10	's	's	PART
crl-15006	81	11	knowledge	knowledge	NOUN
crl-15006	81	12	,	,	PUNCT
crl-15006	81	13	interest	interest	NOUN
crl-15006	81	14	,	,	PUNCT
crl-15006	81	15	and	and	CCONJ
crl-15006	81	16	enthusiasm	enthusiasm	NOUN
crl-15006	81	17	will	will	AUX
crl-15006	81	18	affect	affect	VERB
crl-15006	81	19	how	how	SCONJ
crl-15006	81	20	satisfied	satisfied	ADJ
crl-15006	81	21	a	a	DET
crl-15006	81	22	patron	patron	NOUN
crl-15006	81	23	feels	feel	VERB
crl-15006	81	24	with	with	ADP
crl-15006	81	25	that	that	DET
crl-15006	81	26	librarian	librarian	NOUN
crl-15006	81	27	's	's	PART
crl-15006	81	28	service	service	NOUN
crl-15006	81	29	.	.	PUNCT
crl-15006	82	1	on	on	ADP
crl-15006	82	2	the	the	DET
crl-15006	82	3	whole	whole	NOUN
crl-15006	82	4	,	,	PUNCT
crl-15006	82	5	however	however	ADV
crl-15006	82	6	,	,	PUNCT
crl-15006	82	7	overall	overall	ADJ
crl-15006	82	8	ratings	rating	NOUN
crl-15006	82	9	for	for	ADP
crl-15006	82	10	the	the	DET
crl-15006	82	11	behavioral	behavioral	ADJ
crl-15006	82	12	traits	trait	NOUN
crl-15006	82	13	(	(	PUNCT
crl-15006	82	14	from	from	ADP
crl-15006	82	15	question	question	NOUN
crl-15006	82	16	#	#	SYM
crl-15006	82	17	5	5	NUM
crl-15006	82	18	on	on	ADP
crl-15006	82	19	the	the	DET
crl-15006	82	20	survey	survey	NOUN
crl-15006	82	21	)	)	PUNCT
crl-15006	82	22	were	be	AUX
crl-15006	82	23	very	very	ADV
crl-15006	82	24	high	high	ADJ
crl-15006	82	25	,	,	PUNCT
crl-15006	82	26	as	as	SCONJ
crl-15006	82	27	indicated	indicate	VERB
crl-15006	82	28	in	in	ADP
crl-15006	82	29	table	table	NOUN
crl-15006	82	30	3	3	NUM
crl-15006	82	31	.	.	PUNCT
crl-15006	83	1	it	it	PRON
crl-15006	83	2	is	be	AUX
crl-15006	83	3	also	also	ADV
crl-15006	83	4	possible	possible	ADJ
crl-15006	83	5	,	,	PUNCT
crl-15006	83	6	based	base	VERB
crl-15006	83	7	on	on	ADP
crl-15006	83	8	this	this	DET
crl-15006	83	9	table	table	NOUN
crl-15006	83	10	,	,	PUNCT
crl-15006	83	11	to	to	PART
crl-15006	83	12	rank	rank	VERB
crl-15006	83	13	these	these	DET
crl-15006	83	14	traits	trait	NOUN
crl-15006	83	15	from	from	ADP
crl-15006	83	16	highest	high	ADJ
crl-15006	83	17	to	to	PART
crl-15006	83	18	lowest	low	ADJ
crl-15006	83	19	,	,	PUNCT
crl-15006	83	20	to	to	PART
crl-15006	83	21	see	see	VERB
crl-15006	83	22	what	what	PRON
crl-15006	83	23	the	the	DET
crl-15006	83	24	patrons	patron	NOUN
crl-15006	83	25	considered	consider	VERB
crl-15006	83	26	the	the	DET
crl-15006	83	27	strengths	strength	NOUN
crl-15006	83	28	and	and	CCONJ
crl-15006	83	29	(	(	PUNCT
crl-15006	83	30	relative	relative	ADJ
crl-15006	83	31	)	)	PUNCT
crl-15006	83	32	weaknesses	weakness	NOUN
crl-15006	83	33	of	of	ADP
crl-15006	83	34	the	the	DET
crl-15006	83	35	reference	reference	NOUN
crl-15006	83	36	librarians	librarian	NOUN
crl-15006	83	37	.	.	PUNCT
crl-15006	84	1	further	further	ADJ
crl-15006	84	2	analysis	analysis	NOUN
crl-15006	84	3	of	of	ADP
crl-15006	84	4	data	datum	NOUN
crl-15006	84	5	gathered	gather	VERB
crl-15006	84	6	by	by	ADP
crl-15006	84	7	this	this	DET
crl-15006	84	8	survey	survey	NOUN
crl-15006	84	9	reveals	reveal	VERB
crl-15006	84	10	some	some	DET
crl-15006	84	11	other	other	ADJ
crl-15006	84	12	information	information	NOUN
crl-15006	84	13	.	.	PUNCT
crl-15006	85	1	interestingly	interestingly	ADV
crl-15006	85	2	(	(	PUNCT
crl-15006	85	3	although	although	SCONJ
crl-15006	85	4	not	not	PART
crl-15006	85	5	terribly	terribly	ADV
crl-15006	85	6	relevant	relevant	ADJ
crl-15006	85	7	to	to	ADP
crl-15006	85	8	this	this	DET
crl-15006	85	9	study	study	NOUN
crl-15006	85	10	)	)	PUNCT
crl-15006	85	11	,	,	PUNCT
crl-15006	85	12	by	by	ADP
crl-15006	85	13	far	far	ADV
crl-15006	85	14	the	the	DET
crl-15006	85	15	largest	large	ADJ
crl-15006	85	16	number	number	NOUN
crl-15006	85	17	of	of	ADP
crl-15006	85	18	questions	question	NOUN
crl-15006	85	19	asked	ask	VERB
crl-15006	85	20	were	be	AUX
crl-15006	85	21	for	for	ADP
crl-15006	85	22	research	research	NOUN
crl-15006	85	23	guidance	guidance	NOUN
crl-15006	85	24	(	(	PUNCT
crl-15006	85	25	see	see	VERB
crl-15006	85	26	question	question	NOUN
crl-15006	85	27	#	#	SYM
crl-15006	85	28	9	9	NUM
crl-15006	85	29	)	)	PUNCT
crl-15006	85	30	.	.	PUNCT
crl-15006	86	1	also	also	ADV
crl-15006	86	2	,	,	PUNCT
crl-15006	86	3	although	although	SCONJ
crl-15006	86	4	nearly	nearly	ADV
crl-15006	86	5	one	one	NUM
crl-15006	86	6	-	-	PUNCT
crl-15006	86	7	third	third	NOUN
crl-15006	86	8	of	of	ADP
crl-15006	86	9	the	the	DET
crl-15006	86	10	people	people	NOUN
crl-15006	86	11	surveyed	survey	VERB
crl-15006	86	12	were	be	AUX
crl-15006	86	13	not	not	PART
crl-15006	86	14	encouraged	encourage	VERB
crl-15006	86	15	by	by	ADP
crl-15006	86	16	the	the	DET
crl-15006	86	17	librarian	librarian	PROPN
crl-15006	86	18	to	to	PART
crl-15006	86	19	ask	ask	VERB
crl-15006	86	20	for	for	ADP
crl-15006	86	21	further	further	ADJ
crl-15006	86	22	assistance	assistance	NOUN
crl-15006	86	23	if	if	SCONJ
crl-15006	86	24	it	it	PRON
crl-15006	86	25	was	be	AUX
crl-15006	86	26	necessary	necessary	ADJ
crl-15006	86	27	,	,	PUNCT
crl-15006	86	28	this	this	PRON
crl-15006	86	29	seems	seem	VERB
crl-15006	86	30	not	not	PART
crl-15006	86	31	to	to	PART
crl-15006	86	32	have	have	AUX
crl-15006	86	33	been	be	AUX
crl-15006	86	34	very	very	ADV
crl-15006	86	35	important	important	ADJ
crl-15006	86	36	to	to	ADP
crl-15006	86	37	those	those	DET
crl-15006	86	38	patrons	patron	NOUN
crl-15006	86	39	since	since	SCONJ
crl-15006	86	40	90	90	NUM
crl-15006	86	41	percent	percent	NOUN
crl-15006	86	42	of	of	ADP
crl-15006	86	43	them	they	PRON
crl-15006	86	44	indicated	indicate	VERB
crl-15006	86	45	that	that	SCONJ
crl-15006	86	46	they	they	PRON
crl-15006	86	47	were	be	AUX
crl-15006	86	48	satisfied	satisfied	ADJ
crl-15006	86	49	or	or	CCONJ
crl-15006	86	50	very	very	ADV
crl-15006	86	51	satisfied	satisfied	ADJ
crl-15006	86	52	overall	overall	ADV
crl-15006	86	53	with	with	ADP
crl-15006	86	54	the	the	DET
crl-15006	86	55	1.5	1.5	NUM
crl-15006	86	56	1.8	1.8	NUM
crl-15006	86	57	94	94	NUM
crl-15006	86	58	patrons	patron	NOUN
crl-15006	86	59	did	do	AUX
crl-15006	86	60	have	have	VERB
crl-15006	86	61	their	their	PRON
crl-15006	86	62	questions	question	NOUN
crl-15006	86	63	satisfactorily	satisfactorily	ADV
crl-15006	86	64	answered	answer	VERB
crl-15006	86	65	but	but	CCONJ
crl-15006	86	66	only	only	ADV
crl-15006	86	67	72	72	NUM
crl-15006	86	68	patrons	patron	NOUN
crl-15006	86	69	said	say	VERB
crl-15006	86	70	they	they	PRON
crl-15006	86	71	were	be	AUX
crl-15006	86	72	"	"	PUNCT
crl-15006	86	73	very	very	ADV
crl-15006	86	74	satisfied	satisfied	ADJ
crl-15006	86	75	"	"	PUNCT
crl-15006	86	76	overall	overall	ADJ
crl-15006	86	77	.	.	PUNCT
crl-15006	87	1	the	the	DET
crl-15006	87	2	results	result	NOUN
crl-15006	87	3	obviously	obviously	ADV
crl-15006	87	4	,	,	PUNCT
crl-15006	87	5	we	we	PRON
crl-15006	87	6	could	could	AUX
crl-15006	87	7	not	not	PART
crl-15006	87	8	have	have	AUX
crl-15006	87	9	asked	ask	VERB
crl-15006	87	10	for	for	ADP
crl-15006	87	11	better	well	ADJ
crl-15006	87	12	results	result	NOUN
crl-15006	87	13	,	,	PUNCT
crl-15006	87	14	with	with	ADP
crl-15006	87	15	a	a	DET
crl-15006	87	16	99	99	NUM
crl-15006	87	17	percent	percent	NOUN
crl-15006	87	18	success	success	NOUN
crl-15006	87	19	rate	rate	NOUN
crl-15006	87	20	and	and	CCONJ
crl-15006	87	21	very	very	ADV
crl-15006	87	22	high	high	ADJ
crl-15006	87	23	ratings	rating	NOUN
crl-15006	87	24	for	for	ADP
crl-15006	87	25	the	the	DET
crl-15006	87	26	behavioral	behavioral	ADJ
crl-15006	87	27	traits	trait	NOUN
crl-15006	87	28	and	and	CCONJ
crl-15006	87	29	overall	overall	ADJ
crl-15006	87	30	satisfaction	satisfaction	NOUN
crl-15006	87	31	.	.	PUNCT
crl-15006	88	1	this	this	PRON
crl-15006	88	2	does	do	AUX
crl-15006	88	3	,	,	PUNCT
crl-15006	88	4	of	of	ADP
crl-15006	88	5	course	course	NOUN
crl-15006	88	6	,	,	PUNCT
crl-15006	88	7	bring	bring	VERB
crl-15006	88	8	up	up	ADP
crl-15006	88	9	the	the	DET
crl-15006	88	10	question	question	NOUN
crl-15006	88	11	of	of	ADP
crl-15006	88	12	the	the	DET
crl-15006	88	13	hawthorne	hawthorne	ADJ
crl-15006	88	14	phenomenon	phenomenon	NOUN
crl-15006	88	15	.	.	PUNCT
crl-15006	89	1	did	do	AUX
crl-15006	89	2	these	these	DET
crl-15006	89	3	librarians	librarian	NOUN
crl-15006	89	4	,	,	PUNCT
crl-15006	89	5	who	who	PRON
crl-15006	89	6	were	be	AUX
crl-15006	89	7	'	'	PUNCT
crl-15006	89	8	certainly	certainly	ADV
crl-15006	89	9	aware	aware	ADJ
crl-15006	89	10	of	of	ADP
crl-15006	89	11	the	the	DET
crl-15006	89	12	survey	survey	NOUN
crl-15006	89	13	being	be	AUX
crl-15006	89	14	done	do	VERB
crl-15006	89	15	,	,	PUNCT
crl-15006	89	16	change	change	VERB
crl-15006	89	17	their	their	PRON
crl-15006	89	18	normal	normal	ADJ
crl-15006	89	19	behaviors	behavior	NOUN
crl-15006	89	20	so	so	SCONJ
crl-15006	89	21	that	that	SCONJ
crl-15006	89	22	the	the	DET
crl-15006	89	23	study	study	NOUN
crl-15006	89	24	would	would	AUX
crl-15006	89	25	reflect	reflect	VERB
crl-15006	89	26	only	only	ADV
crl-15006	89	27	positive	positive	ADJ
crl-15006	89	28	opinions	opinion	NOUN
crl-15006	89	29	about	about	ADP
crl-15006	89	30	them	they	PRON
crl-15006	89	31	?	?	PUNCT
crl-15006	90	1	the	the	DET
crl-15006	90	2	researcher	researcher	NOUN
crl-15006	90	3	addressed	address	VERB
crl-15006	90	4	this	this	DET
crl-15006	90	5	concern	concern	NOUN
crl-15006	90	6	during	during	ADP
crl-15006	90	7	the	the	DET
crl-15006	90	8	planning	planning	NOUN
crl-15006	90	9	stages	stage	NOUN
crl-15006	90	10	of	of	ADP
crl-15006	90	11	this	this	DET
crl-15006	90	12	project	project	NOUN
crl-15006	90	13	,	,	PUNCT
crl-15006	90	14	when	when	SCONJ
crl-15006	90	15	the	the	DET
crl-15006	90	16	merits	merit	NOUN
crl-15006	90	17	of	of	ADP
crl-15006	90	18	a	a	DET
crl-15006	90	19	study	study	NOUN
crl-15006	90	20	of	of	ADP
crl-15006	90	21	this	this	DET
crl-15006	90	22	type	type	NOUN
crl-15006	90	23	were	be	AUX
crl-15006	90	24	weighed	weigh	VERB
crl-15006	90	25	against	against	ADP
crl-15006	90	26	the	the	DET
crl-15006	90	27	possibility	possibility	NOUN
crl-15006	90	28	of	of	ADP
crl-15006	90	29	unrealistic	unrealistic	ADJ
crl-15006	90	30	results	result	NOUN
crl-15006	90	31	.	.	PUNCT
crl-15006	91	1	the	the	DET
crl-15006	91	2	department	department	NOUN
crl-15006	91	3	head	head	NOUN
crl-15006	91	4	,	,	PUNCT
crl-15006	91	5	knowing	know	VERB
crl-15006	91	6	the	the	DET
crl-15006	91	7	professionals	professional	NOUN
crl-15006	91	8	on	on	ADP
crl-15006	91	9	the	the	DET
crl-15006	91	10	staff	staff	NOUN
crl-15006	91	11	,	,	PUNCT
crl-15006	91	12	felt	feel	VERB
crl-15006	91	13	that	that	SCONJ
crl-15006	91	14	although	although	SCONJ
crl-15006	91	15	they	they	PRON
crl-15006	91	16	might	might	AUX
crl-15006	91	17	initially	initially	ADV
crl-15006	91	18	be	be	AUX
crl-15006	91	19	aware	aware	ADJ
crl-15006	91	20	of	of	ADP
crl-15006	91	21	the	the	DET
crl-15006	91	22	survey	survey	NOUN
crl-15006	91	23	being	be	AUX
crl-15006	91	24	done	do	VERB
crl-15006	91	25	,	,	PUNCT
crl-15006	91	26	they	they	PRON
crl-15006	91	27	would	would	AUX
crl-15006	91	28	not	not	PART
crl-15006	91	29	consciously	consciously	ADV
crl-15006	91	30	alter	alter	VERB
crl-15006	91	31	their	their	PRON
crl-15006	91	32	behavior	behavior	NOUN
crl-15006	91	33	,	,	PUNCT
crl-15006	91	34	and	and	CCONJ
crl-15006	91	35	believed	believe	VERB
crl-15006	91	36	that	that	SCONJ
crl-15006	91	37	this	this	DET
crl-15006	91	38	survey	survey	NOUN
crl-15006	91	39	would	would	AUX
crl-15006	91	40	give	give	VERB
crl-15006	91	41	an	an	DET
crl-15006	91	42	accurate	accurate	ADJ
crl-15006	91	43	picture	picture	NOUN
crl-15006	91	44	of	of	ADP
crl-15006	91	45	the	the	DET
crl-15006	91	46	reference	reference	NOUN
crl-15006	91	47	service	service	NOUN
crl-15006	91	48	provided	provide	VERB
crl-15006	91	49	by	by	ADP
crl-15006	91	50	the	the	DET
crl-15006	91	51	staff	staff	NOUN
crl-15006	91	52	.	.	PUNCT
crl-15006	92	1	it	it	PRON
crl-15006	92	2	is	be	AUX
crl-15006	92	3	thought	think	VERB
crl-15006	92	4	that	that	SCONJ
crl-15006	92	5	this	this	PRON
crl-15006	92	6	was	be	AUX
crl-15006	92	7	in	in	ADP
crl-15006	92	8	fact	fact	NOUN
crl-15006	92	9	what	what	PRON
crl-15006	92	10	happened	happen	VERB
crl-15006	92	11	-	-	PUNCT
crl-15006	92	12	that	that	SCONJ
crl-15006	92	13	the	the	DET
crl-15006	92	14	librarians	librarian	NOUN
crl-15006	92	15	,	,	PUNCT
crl-15006	92	16	serving	serve	VERB
crl-15006	92	17	patrons	patron	NOUN
crl-15006	92	18	at	at	ADP
crl-15006	92	19	a	a	DET
crl-15006	92	20	busy	busy	ADJ
crl-15006	92	21	reference	reference	NOUN
crl-15006	92	22	desk	desk	NOUN
crl-15006	92	23	and	and	CCONJ
crl-15006	92	24	not	not	PART
crl-15006	92	25	able	able	ADJ
crl-15006	92	26	to	to	PART
crl-15006	92	27	be	be	AUX
crl-15006	92	28	sure	sure	ADJ
crl-15006	92	29	which	which	PRON
crl-15006	92	30	patrons	patron	NOUN
crl-15006	92	31	would	would	AUX
crl-15006	92	32	participate	participate	VERB
crl-15006	92	33	in	in	ADP
crl-15006	92	34	the	the	DET
crl-15006	92	35	survey	survey	NOUN
crl-15006	92	36	,	,	PUNCT
crl-15006	92	37	were	be	AUX
crl-15006	92	38	too	too	ADV
crl-15006	92	39	absorbed	absorb	VERB
crl-15006	92	40	in	in	ADP
crl-15006	92	41	their	their	PRON
crl-15006	92	42	work	work	NOUN
crl-15006	92	43	to	to	PART
crl-15006	92	44	be	be	AUX
crl-15006	92	45	artificially	artificially	ADV
crl-15006	92	46	helpful	helpful	ADJ
crl-15006	92	47	,	,	PUNCT
crl-15006	92	48	enthusiastic	enthusiastic	ADJ
crl-15006	92	49	,	,	PUNCT
crl-15006	92	50	or	or	CCONJ
crl-15006	92	51	friendly	friendly	ADJ
crl-15006	92	52	.	.	PUNCT
crl-15006	93	1	however	however	ADV
crl-15006	93	2	,	,	PUNCT
crl-15006	93	3	whether	whether	SCONJ
crl-15006	93	4	or	or	CCONJ
crl-15006	93	5	not	not	PART
crl-15006	93	6	any	any	PRON
crl-15006	93	7	of	of	ADP
crl-15006	93	8	these	these	DET
crl-15006	93	9	librarians	librarian	NOUN
crl-15006	93	10	did	do	AUX
crl-15006	93	11	treat	treat	VERB
crl-15006	93	12	patrons	patron	NOUN
crl-15006	93	13	differently	differently	ADV
crl-15006	93	14	because	because	SCONJ
crl-15006	93	15	of	of	ADP
crl-15006	93	16	the	the	DET
crl-15006	93	17	survey	survey	NOUN
crl-15006	93	18	being	be	AUX
crl-15006	93	19	done	do	VERB
crl-15006	93	20	,	,	PUNCT
crl-15006	93	21	the	the	DET
crl-15006	93	22	effect	effect	NOUN
crl-15006	93	23	on	on	ADP
crl-15006	93	24	the	the	DET
crl-15006	93	25	patrons	patron	NOUN
crl-15006	93	26	remains	remain	VERB
crl-15006	93	27	the	the	DET
crl-15006	93	28	same	same	ADJ
crl-15006	93	29	.	.	PUNCT
crl-15006	94	1	the	the	DET
crl-15006	94	2	central	central	ADJ
crl-15006	94	3	question	question	NOUN
crl-15006	94	4	of	of	ADP
crl-15006	94	5	this	this	DET
crl-15006	94	6	study	study	NOUN
crl-15006	94	7	focused	focus	VERB
crl-15006	94	8	on	on	ADP
crl-15006	94	9	patrons	patron	NOUN
crl-15006	94	10	'	'	PART
crl-15006	94	11	satisfaction	satisfaction	NOUN
crl-15006	94	12	with	with	ADP
crl-15006	94	13	librarians	librarian	NOUN
crl-15006	94	14	'	'	PART
crl-15006	94	15	behaviors	behavior	NOUN
crl-15006	94	16	,	,	PUNCT
crl-15006	94	17	regardless	regardless	ADV
crl-15006	94	18	of	of	ADP
crl-15006	94	19	the	the	DET
crl-15006	94	20	motivation	motivation	NOUN
crl-15006	94	21	behind	behind	ADP
crl-15006	94	22	those	those	DET
crl-15006	94	23	behaviors	behavior	NOUN
crl-15006	94	24	.	.	PUNCT
crl-15006	95	1	the	the	DET
crl-15006	95	2	averages	average	NOUN
crl-15006	95	3	for	for	ADP
crl-15006	95	4	the	the	DET
crl-15006	95	5	behavioral	behavioral	ADJ
crl-15006	95	6	characteristics	characteristic	NOUN
crl-15006	95	7	-	-	PUNCT
crl-15006	95	8	which	which	PRON
crl-15006	95	9	all	all	PRON
crl-15006	95	10	fell	fall	VERB
crl-15006	95	11	between	between	ADP
crl-15006	95	12	the	the	DET
crl-15006	95	13	highest	high	ADJ
crl-15006	95	14	and	and	CCONJ
crl-15006	95	15	next	next	ADJ
crl-15006	95	16	highest	high	ADJ
crl-15006	95	17	possible	possible	ADJ
crl-15006	95	18	ratingshow	ratingshow	NOUN
crl-15006	95	19	that	that	SCONJ
crl-15006	95	20	patrons	patron	NOUN
crl-15006	95	21	gave	give	VERB
crl-15006	95	22	the	the	DET
crl-15006	95	23	librarians	librarian	NOUN
crl-15006	95	24	the	the	DET
crl-15006	95	25	highest	high	ADJ
crl-15006	95	26	marks	mark	NOUN
crl-15006	95	27	for	for	ADP
crl-15006	95	28	helpfulness	helpfulness	NOUN
crl-15006	95	29	and	and	CCONJ
crl-15006	95	30	patience	patience	NOUN
crl-15006	95	31	,	,	PUNCT
crl-15006	95	32	and	and	CCONJ
crl-15006	95	33	the	the	DET
crl-15006	95	34	lowest	low	ADJ
crl-15006	95	35	for	for	ADP
crl-15006	95	36	self	self	NOUN
crl-15006	95	37	-	-	PUNCT
crl-15006	95	38	confidence	confidence	NOUN
crl-15006	95	39	and	and	CCONJ
crl-15006	95	40	enthusiasm	enthusiasm	NOUN
crl-15006	95	41	.	.	PUNCT
crl-15006	96	1	in	in	ADP
crl-15006	96	2	fact	fact	NOUN
crl-15006	96	3	,	,	PUNCT
crl-15006	96	4	one	one	NUM
crl-15006	96	5	patron	patron	NOUN
crl-15006	96	6	noted	note	VERB
crl-15006	96	7	,	,	PUNCT
crl-15006	96	8	"	"	PUNCT
crl-15006	96	9	i	i	PRON
crl-15006	96	10	do	do	AUX
crl-15006	96	11	n't	not	PART
crl-15006	96	12	believe	believe	VERB
crl-15006	96	13	i	i	PRON
crl-15006	96	14	've	have	AUX
crl-15006	96	15	ever	ever	ADV
crl-15006	96	16	met	meet	VERB
crl-15006	96	17	an	an	DET
crl-15006	96	18	enthusiastic	enthusiastic	ADJ
crl-15006	96	19	librarian	librarian	NOUN
crl-15006	96	20	,	,	PUNCT
crl-15006	96	21	"	"	PUNCT
crl-15006	96	22	and	and	CCONJ
crl-15006	96	23	the	the	DET
crl-15006	96	24	ratings	rating	NOUN
crl-15006	96	25	seem	seem	VERB
crl-15006	96	26	to	to	PART
crl-15006	96	27	show	show	VERB
crl-15006	96	28	that	that	SCONJ
crl-15006	96	29	her	her	PRON
crl-15006	96	30	fellow	fellow	ADJ
crl-15006	96	31	patrons	patron	NOUN
crl-15006	96	32	shared	share	VERB
crl-15006	96	33	her	her	PRON
crl-15006	96	34	view	view	NOUN
crl-15006	96	35	.	.	PUNCT
crl-15006	97	1	enthusiasm	enthusiasm	NOUN
crl-15006	97	2	received	receive	VERB
crl-15006	97	3	by	by	ADP
crl-15006	97	4	far	far	ADV
crl-15006	97	5	more	more	ADV
crl-15006	97	6	middle	middle	ADJ
crl-15006	97	7	-	-	PUNCT
crl-15006	97	8	to	to	ADP
crl-15006	97	9	-	-	PUNCT
crl-15006	97	10	low	low	ADJ
crl-15006	97	11	ratings	rating	NOUN
crl-15006	97	12	than	than	ADP
crl-15006	97	13	any	any	PRON
crl-15006	97	14	of	of	ADP
crl-15006	97	15	the	the	DET
crl-15006	97	16	other	other	ADJ
crl-15006	97	17	behavioral	behavioral	ADJ
crl-15006	97	18	characteristics	characteristic	NOUN
crl-15006	97	19	on	on	ADP
crl-15006	97	20	the	the	DET
crl-15006	97	21	survey	survey	NOUN
crl-15006	97	22	.	.	PUNCT
crl-15006	98	1	however	however	ADV
crl-15006	98	2	,	,	PUNCT
crl-15006	98	3	as	as	SCONJ
crl-15006	98	4	the	the	DET
crl-15006	98	5	overall	overall	ADJ
crl-15006	98	6	average	average	ADJ
crl-15006	98	7	rating	rating	NOUN
crl-15006	98	8	for	for	ADP
crl-15006	98	9	enthusiasm	enthusiasm	NOUN
crl-15006	98	10	was	be	AUX
crl-15006	98	11	still	still	ADV
crl-15006	98	12	better	well	ADJ
crl-15006	98	13	than	than	ADP
crl-15006	98	14	two	two	NUM
crl-15006	98	15	,	,	PUNCT
crl-15006	98	16	on	on	ADP
crl-15006	98	17	a	a	DET
crl-15006	98	18	scale	scale	NOUN
crl-15006	98	19	of	of	ADP
crl-15006	98	20	1	1	NUM
crl-15006	98	21	-	-	SYM
crl-15006	98	22	5	5	NUM
crl-15006	98	23	,	,	PUNCT
crl-15006	98	24	this	this	PRON
crl-15006	98	25	is	be	AUX
crl-15006	98	26	hardly	hardly	ADV
crl-15006	98	27	cause	cause	VERB
crl-15006	98	28	for	for	ADP
crl-15006	98	29	serious	serious	ADJ
crl-15006	98	30	alarm	alarm	NOUN
crl-15006	98	31	-	-	PUNCT
crl-15006	98	32	just	just	ADV
crl-15006	98	33	something	something	PRON
crl-15006	98	34	to	to	PART
crl-15006	98	35	keep	keep	VERB
crl-15006	98	36	in	in	ADP
crl-15006	98	37	mind	mind	NOUN
crl-15006	98	38	.	.	PUNCT
crl-15006	99	1	overall	overall	ADV
crl-15006	99	2	,	,	PUNCT
crl-15006	99	3	it	it	PRON
crl-15006	99	4	seems	seem	VERB
crl-15006	99	5	safe	safe	ADJ
crl-15006	99	6	to	to	PART
crl-15006	99	7	say	say	VERB
crl-15006	99	8	that	that	SCONJ
crl-15006	99	9	users	user	NOUN
crl-15006	99	10	of	of	ADP
crl-15006	99	11	the	the	DET
crl-15006	99	12	university	university	NOUN
crl-15006	99	13	library	library	NOUN
crl-15006	99	14	reference	reference	NOUN
crl-15006	99	15	service	service	NOUN
crl-15006	99	16	are	be	AUX
crl-15006	99	17	remarkably	remarkably	ADV
crl-15006	99	18	satisfied	satisfied	ADJ
crl-15006	99	19	with	with	ADP
crl-15006	99	20	the	the	DET
crl-15006	99	21	service	service	NOUN
crl-15006	99	22	.	.	PUNCT
crl-15006	100	1	it	it	PRON
crl-15006	100	2	also	also	ADV
crl-15006	100	3	is	be	AUX
crl-15006	100	4	the	the	DET
crl-15006	100	5	55	55	NUM
crl-15006	100	6	percent	percent	NOUN
crl-15006	100	7	rule	rule	NOUN
crl-15006	100	8	483	483	NUM
crl-15006	100	9	conversely	conversely	ADV
crl-15006	100	10	,	,	PUNCT
crl-15006	100	11	of	of	ADP
crl-15006	100	12	the	the	DET
crl-15006	100	13	six	six	NUM
crl-15006	100	14	patrons	patron	NOUN
crl-15006	100	15	who	who	PRON
crl-15006	100	16	did	do	AUX
crl-15006	100	17	not	not	PART
crl-15006	100	18	indicate	indicate	VERB
crl-15006	100	19	that	that	SCONJ
crl-15006	100	20	their	their	PRON
crl-15006	100	21	questions	question	NOUN
crl-15006	100	22	were	be	AUX
crl-15006	100	23	answered	answer	VERB
crl-15006	100	24	satisfactorily	satisfactorily	ADV
crl-15006	100	25	,	,	PUNCT
crl-15006	100	26	five	five	NUM
crl-15006	100	27	of	of	ADP
crl-15006	100	28	them	they	PRON
crl-15006	100	29	still	still	ADV
crl-15006	100	30	were	be	AUX
crl-15006	100	31	"	"	PUNCT
crl-15006	100	32	very	very	ADV
crl-15006	100	33	satisfied	satisfied	ADJ
crl-15006	100	34	"	"	PUNCT
crl-15006	100	35	(	(	PUNCT
crl-15006	100	36	the	the	DET
crl-15006	100	37	highest	high	ADJ
crl-15006	100	38	rating	rating	NOUN
crl-15006	100	39	)	)	PUNCT
crl-15006	100	40	with	with	ADP
crl-15006	100	41	the	the	DET
crl-15006	100	42	librarian	librarian	NOUN
crl-15006	100	43	who	who	PRON
crl-15006	100	44	helped	help	VERB
crl-15006	100	45	them	they	PRON
crl-15006	100	46	.	.	PUNCT
crl-15006	101	1	obviously	obviously	ADV
crl-15006	101	2	,	,	PUNCT
crl-15006	101	3	things	thing	NOUN
crl-15006	101	4	like	like	ADP
crl-15006	101	5	patience	patience	NOUN
crl-15006	101	6	,	,	PUNCT
crl-15006	101	7	friendliness	friendliness	ADJ
crl-15006	101	8	,	,	PUNCT
crl-15006	101	9	and	and	CCONJ
crl-15006	101	10	enthusiasm	enthusiasm	NOUN
crl-15006	101	11	do	do	AUX
crl-15006	101	12	influence	influence	VERB
crl-15006	101	13	a	a	DET
crl-15006	101	14	patron	patron	NOUN
crl-15006	101	15	's	's	PART
crl-15006	101	16	overall	overall	ADJ
crl-15006	101	17	impression	impression	NOUN
crl-15006	101	18	of	of	ADP
crl-15006	101	19	a	a	DET
crl-15006	101	20	librarian	librarian	NOUN
crl-15006	101	21	.	.	PUNCT
crl-15006	102	1	from	from	ADP
crl-15006	102	2	table	table	NOUN
crl-15006	102	3	4	4	NUM
crl-15006	102	4	it	it	PRON
crl-15006	102	5	can	can	AUX
crl-15006	102	6	be	be	AUX
crl-15006	102	7	seen	see	VERB
crl-15006	102	8	that	that	PRON
crl-15006	102	9	of	of	ADP
crl-15006	102	10	the	the	DET
crl-15006	102	11	ninetyfour	ninetyfour	ADJ
crl-15006	102	12	patrons	patron	NOUN
crl-15006	102	13	whose	whose	DET
crl-15006	102	14	questions	question	NOUN
crl-15006	102	15	were	be	AUX
crl-15006	102	16	satisfactorily	satisfactorily	ADV
crl-15006	102	17	answered	answer	VERB
crl-15006	102	18	,	,	PUNCT
crl-15006	102	19	those	those	PRON
crl-15006	102	20	who	who	PRON
crl-15006	102	21	were	be	AUX
crl-15006	102	22	most	most	ADV
crl-15006	102	23	satisfied	satisfied	ADJ
crl-15006	102	24	with	with	ADP
crl-15006	102	25	the	the	DET
crl-15006	102	26	service	service	NOUN
crl-15006	102	27	they	they	PRON
crl-15006	102	28	received	receive	VERB
crl-15006	102	29	gave	give	VERB
crl-15006	102	30	higher	high	ADJ
crl-15006	102	31	overall	overall	ADJ
crl-15006	102	32	ratings	rating	NOUN
crl-15006	102	33	to	to	ADP
crl-15006	102	34	the	the	DET
crl-15006	102	35	behavioral	behavioral	ADJ
crl-15006	102	36	traits	trait	NOUN
crl-15006	102	37	than	than	ADP
crl-15006	102	38	those	those	PRON
crl-15006	102	39	who	who	PRON
crl-15006	102	40	indicated	indicate	VERB
crl-15006	102	41	that	that	SCONJ
crl-15006	102	42	they	they	PRON
crl-15006	102	43	were	be	AUX
crl-15006	102	44	less	less	ADJ
crl-15006	102	45	than	than	ADP
crl-15006	102	46	completely	completely	ADV
crl-15006	102	47	satisfied	satisfied	ADJ
crl-15006	102	48	.	.	PUNCT
crl-15006	103	1	since	since	SCONJ
crl-15006	103	2	all	all	PRON
crl-15006	103	3	of	of	ADP
crl-15006	103	4	these	these	DET
crl-15006	103	5	patrons	patron	NOUN
crl-15006	103	6	said	say	VERB
crl-15006	103	7	they	they	PRON
crl-15006	103	8	did	do	AUX
crl-15006	103	9	receive	receive	VERB
crl-15006	103	10	the	the	DET
crl-15006	103	11	information	information	NOUN
crl-15006	103	12	they	they	PRON
crl-15006	103	13	were	be	AUX
crl-15006	103	14	looking	look	VERB
crl-15006	103	15	for	for	ADP
crl-15006	103	16	,	,	PUNCT
crl-15006	103	17	it	it	PRON
crl-15006	103	18	can	can	AUX
crl-15006	103	19	be	be	AUX
crl-15006	103	20	inferred	infer	VERB
crl-15006	103	21	that	that	SCONJ
crl-15006	103	22	the	the	DET
crl-15006	103	23	differences	difference	NOUN
crl-15006	103	24	in	in	ADP
crl-15006	103	25	their	their	PRON
crl-15006	103	26	overall	overall	ADJ
crl-15006	103	27	satisfaction	satisfaction	NOUN
crl-15006	103	28	were	be	AUX
crl-15006	103	29	because	because	SCONJ
crl-15006	103	30	of	of	ADP
crl-15006	103	31	their	their	PRON
crl-15006	103	32	perception	perception	NOUN
crl-15006	103	33	of	of	ADP
crl-15006	103	34	the	the	DET
crl-15006	103	35	librarian	librarian	NOUN
crl-15006	103	36	's	's	PART
crl-15006	103	37	knowledge	knowledge	NOUN
crl-15006	103	38	,	,	PUNCT
crl-15006	103	39	interest	interest	NOUN
crl-15006	103	40	,	,	PUNCT
crl-15006	103	41	friendliness	friendliness	NOUN
crl-15006	103	42	,	,	PUNCT
crl-15006	103	43	etc	etc	X
crl-15006	103	44	.	.	X
crl-15006	104	1	it	it	PRON
crl-15006	104	2	will	will	AUX
crl-15006	104	3	be	be	AUX
crl-15006	104	4	noted	note	VERB
crl-15006	104	5	that	that	SCONJ
crl-15006	104	6	there	there	PRON
crl-15006	104	7	is	be	VERB
crl-15006	104	8	no	no	DET
crl-15006	104	9	discussion	discussion	NOUN
crl-15006	104	10	of	of	ADP
crl-15006	104	11	the	the	DET
crl-15006	104	12	results	result	NOUN
crl-15006	104	13	with	with	ADP
crl-15006	104	14	regard	regard	NOUN
crl-15006	104	15	to	to	ADP
crl-15006	104	16	the	the	DET
crl-15006	104	17	time	time	NOUN
crl-15006	104	18	of	of	ADP
crl-15006	104	19	day	day	NOUN
crl-15006	104	20	the	the	DET
crl-15006	104	21	surveys	survey	NOUN
crl-15006	104	22	were	be	AUX
crl-15006	104	23	filled	fill	VERB
crl-15006	104	24	out	out	ADP
crl-15006	104	25	,	,	PUNCT
crl-15006	104	26	number	number	NOUN
crl-15006	104	27	of	of	ADP
crl-15006	104	28	librarians	librarian	NOUN
crl-15006	104	29	on	on	ADP
crl-15006	104	30	duty	duty	NOUN
crl-15006	104	31	,	,	PUNCT
crl-15006	104	32	how	how	SCONJ
crl-15006	104	33	long	long	ADV
crl-15006	104	34	a	a	DET
crl-15006	104	35	patron	patron	NOUN
crl-15006	104	36	had	have	VERB
crl-15006	104	37	to	to	PART
crl-15006	104	38	wait	wait	VERB
crl-15006	104	39	,	,	PUNCT
crl-15006	104	40	etc	etc	X
crl-15006	104	41	.	.	X
crl-15006	105	1	this	this	PRON
crl-15006	105	2	is	be	AUX
crl-15006	105	3	primarily	primarily	ADV
crl-15006	105	4	because	because	SCONJ
crl-15006	105	5	these	these	DET
crl-15006	105	6	factors	factor	NOUN
crl-15006	105	7	had	have	VERB
crl-15006	105	8	little	little	ADJ
crl-15006	105	9	influence	influence	NOUN
crl-15006	105	10	on	on	ADP
crl-15006	105	11	patrons	patron	NOUN
crl-15006	105	12	'	'	PART
crl-15006	105	13	overall	overall	ADJ
crl-15006	105	14	satisfaction	satisfaction	NOUN
crl-15006	105	15	.	.	PUNCT
crl-15006	106	1	retable4	retable4	NOUN
crl-15006	106	2	safe	safe	ADJ
crl-15006	106	3	to	to	PART
crl-15006	106	4	say	say	VERB
crl-15006	106	5	,	,	PUNCT
crl-15006	106	6	based	base	VERB
crl-15006	106	7	on	on	ADP
crl-15006	106	8	this	this	DET
crl-15006	106	9	survey	survey	NOUN
crl-15006	106	10	,	,	PUNCT
crl-15006	106	11	that	that	DET
crl-15006	106	12	patron	patron	NOUN
crl-15006	106	13	satisfaction	satisfaction	NOUN
crl-15006	106	14	does	do	AUX
crl-15006	106	15	indeed	indeed	ADV
crl-15006	106	16	rest	rest	VERB
crl-15006	106	17	comparison	comparison	NOUN
crl-15006	106	18	of	of	ADP
crl-15006	106	19	behavioral	behavioral	ADJ
crl-15006	106	20	trait	trait	NOUN
crl-15006	106	21	ratings	rating	NOUN
crl-15006	106	22	*	*	PUNCT
crl-15006	106	23	on	on	ADP
crl-15006	106	24	more	more	ADJ
crl-15006	106	25	than	than	ADP
crl-15006	106	26	simply	simply	ADV
crl-15006	106	27	answering	answer	VERB
crl-15006	106	28	questions	question	NOUN
crl-15006	106	29	correctly	correctly	ADV
crl-15006	106	30	.	.	PUNCT
crl-15006	107	1	fewer	few	ADJ
crl-15006	107	2	than	than	ADP
crl-15006	107	3	75	75	NUM
crl-15006	107	4	percent	percent	NOUN
crl-15006	107	5	of	of	ADP
crl-15006	107	6	the	the	DET
crl-15006	107	7	patrons	patron	NOUN
crl-15006	107	8	who	who	PRON
crl-15006	107	9	indicated	indicate	VERB
crl-15006	107	10	that	that	SCONJ
crl-15006	107	11	their	their	PRON
crl-15006	107	12	questions	question	NOUN
crl-15006	107	13	were	be	AUX
crl-15006	107	14	answered	answer	VERB
crl-15006	107	15	correctly	correctly	ADV
crl-15006	107	16	said	say	VERB
crl-15006	107	17	they	they	PRON
crl-15006	107	18	were	be	AUX
crl-15006	107	19	"	"	PUNCT
crl-15006	107	20	very	very	ADV
crl-15006	107	21	satisfied	satisfied	ADJ
crl-15006	107	22	"	"	PUNCT
crl-15006	107	23	overall	overall	ADV
crl-15006	107	24	with	with	ADP
crl-15006	107	25	the	the	DET
crl-15006	107	26	librarians	librarian	NOUN
crl-15006	107	27	who	who	PRON
crl-15006	107	28	helped	help	VERB
crl-15006	107	29	them	they	PRON
crl-15006	107	30	,	,	PUNCT
crl-15006	107	31	so	so	ADV
crl-15006	107	32	slightly	slightly	ADV
crl-15006	107	33	more	more	ADJ
crl-15006	107	34	than	than	ADP
crl-15006	107	35	25	25	NUM
crl-15006	107	36	percent	percent	NOUN
crl-15006	107	37	of	of	ADP
crl-15006	107	38	the	the	DET
crl-15006	107	39	patrons	patron	NOUN
crl-15006	107	40	who	who	PRON
crl-15006	107	41	had	have	VERB
crl-15006	107	42	their	their	PRON
crl-15006	107	43	questions	question	NOUN
crl-15006	107	44	correctly	correctly	ADV
crl-15006	107	45	answered	answer	VERB
crl-15006	107	46	were	be	AUX
crl-15006	107	47	still	still	ADV
crl-15006	107	48	not	not	PART
crl-15006	107	49	completely	completely	ADV
crl-15006	107	50	satisfied	satisfied	ADJ
crl-15006	107	51	with	with	ADP
crl-15006	107	52	the	the	DET
crl-15006	107	53	service	service	NOUN
crl-15006	107	54	they	they	PRON
crl-15006	107	55	received	receive	VERB
crl-15006	107	56	.	.	PUNCT
crl-15006	108	1	less	less	ADJ
crl-15006	108	2	than	than	ADP
crl-15006	108	3	"	"	PUNCT
crl-15006	108	4	very	very	ADV
crl-15006	108	5	"	"	PUNCT
crl-15006	108	6	very	very	ADV
crl-15006	108	7	satisfied	satisfied	ADJ
crl-15006	108	8	"	"	PUNCT
crl-15006	108	9	satisfied	satisfied	ADJ
crl-15006	108	10	"	"	PUNCT
crl-15006	108	11	knowledgeable	knowledgeable	ADJ
crl-15006	108	12	1.2	1.2	NUM
crl-15006	108	13	1.8	1.8	NUM
crl-15006	108	14	self	self	NOUN
crl-15006	108	15	-	-	PUNCT
crl-15006	108	16	confident	confident	ADJ
crl-15006	108	17	1.3	1.3	NUM
crl-15006	108	18	1.9	1.9	NUM
crl-15006	108	19	helpful	helpful	ADJ
crl-15006	108	20	1.1	1.1	NUM
crl-15006	108	21	1.6	1.6	NUM
crl-15006	108	22	friendly	friendly	ADJ
crl-15006	108	23	1.2	1.2	NUM
crl-15006	108	24	1.8	1.8	NUM
crl-15006	108	25	patient	patient	NOUN
crl-15006	108	26	1.2	1.2	NUM
crl-15006	108	27	1.7	1.7	NUM
crl-15006	108	28	interested	interested	ADJ
crl-15006	108	29	1.4	1.4	NUM
crl-15006	108	30	2.0	2.0	NUM
crl-15006	108	31	enthusiastic	enthusiastic	ADJ
crl-15006	108	32	1.6	1.6	NUM
crl-15006	108	33	2.2	2.2	NUM
crl-15006	108	34	*	*	PUNCT
crl-15006	108	35	of	of	ADP
crl-15006	108	36	all	all	DET
crl-15006	108	37	patrons	patron	NOUN
crl-15006	108	38	who	who	PRON
crl-15006	108	39	said	say	VERB
crl-15006	108	40	their	their	PRON
crl-15006	108	41	questions	question	NOUN
crl-15006	108	42	~	~	PUNCT
crl-15006	108	43	satisfactorily	satisfactorily	ADV
crl-15006	108	44	answered	answer	VERB
crl-15006	108	45	484	484	NUM
crl-15006	108	46	college	college	PROPN
crl-15006	108	47	&	&	CCONJ
crl-15006	108	48	research	research	PROPN
crl-15006	108	49	libraries	library	NOUN
crl-15006	108	50	sponses	sponse	NOUN
crl-15006	108	51	did	do	AUX
crl-15006	108	52	not	not	PART
crl-15006	108	53	differ	differ	VERB
crl-15006	108	54	statistically	statistically	ADV
crl-15006	108	55	for	for	ADP
crl-15006	108	56	different	different	ADJ
crl-15006	108	57	times	time	NOUN
crl-15006	108	58	of	of	ADP
crl-15006	108	59	day	day	NOUN
crl-15006	108	60	;	;	PUNCT
crl-15006	108	61	patrons	patron	NOUN
crl-15006	108	62	seemed	seem	VERB
crl-15006	108	63	equally	equally	ADV
crl-15006	108	64	satisfied	satisfied	ADJ
crl-15006	108	65	whether	whether	SCONJ
crl-15006	108	66	the	the	DET
crl-15006	108	67	desk	desk	NOUN
crl-15006	108	68	was	be	AUX
crl-15006	108	69	quiet	quiet	ADJ
crl-15006	108	70	or	or	CCONJ
crl-15006	108	71	busy	busy	ADJ
crl-15006	108	72	,	,	PUNCT
crl-15006	108	73	and	and	CCONJ
crl-15006	108	74	whether	whether	SCONJ
crl-15006	108	75	they	they	PRON
crl-15006	108	76	had	have	VERB
crl-15006	108	77	to	to	PART
crl-15006	108	78	wait	wait	VERB
crl-15006	108	79	a	a	DET
crl-15006	108	80	short	short	ADJ
crl-15006	108	81	time	time	NOUN
crl-15006	108	82	or	or	CCONJ
crl-15006	108	83	not	not	PART
crl-15006	108	84	at	at	ADV
crl-15006	108	85	all	all	ADV
crl-15006	108	86	(	(	PUNCT
crl-15006	108	87	no	no	DET
crl-15006	108	88	patrons	patron	NOUN
crl-15006	108	89	said	say	VERB
crl-15006	108	90	they	they	PRON
crl-15006	108	91	had	have	VERB
crl-15006	108	92	to	to	PART
crl-15006	108	93	wait	wait	VERB
crl-15006	108	94	a	a	DET
crl-15006	108	95	"	"	PUNCT
crl-15006	108	96	long	long	ADJ
crl-15006	108	97	time	time	NOUN
crl-15006	108	98	"	"	PUNCT
crl-15006	108	99	)	)	PUNCT
crl-15006	108	100	.	.	PUNCT
crl-15006	109	1	conclusion	conclusion	NOUN
crl-15006	109	2	it	it	PRON
crl-15006	109	3	should	should	AUX
crl-15006	109	4	be	be	AUX
crl-15006	109	5	remembered	remember	VERB
crl-15006	109	6	that	that	SCONJ
crl-15006	109	7	this	this	PRON
crl-15006	109	8	was	be	AUX
crl-15006	109	9	a	a	DET
crl-15006	109	10	very	very	ADV
crl-15006	109	11	small	small	ADJ
crl-15006	109	12	study	study	NOUN
crl-15006	109	13	,	,	PUNCT
crl-15006	109	14	with	with	ADP
crl-15006	109	15	a	a	DET
crl-15006	109	16	very	very	ADV
crl-15006	109	17	narrow	narrow	ADJ
crl-15006	109	18	purpose	purpose	NOUN
crl-15006	109	19	.	.	PUNCT
crl-15006	110	1	we	we	PRON
crl-15006	110	2	wanted	want	VERB
crl-15006	110	3	to	to	PART
crl-15006	110	4	find	find	VERB
crl-15006	110	5	out	out	ADP
crl-15006	110	6	how	how	SCONJ
crl-15006	110	7	satisfied	satisfied	ADJ
crl-15006	110	8	patrons	patron	NOUN
crl-15006	110	9	are	be	AUX
crl-15006	110	10	,	,	PUNCT
crl-15006	110	11	based	base	VERB
crl-15006	110	12	on	on	ADP
crl-15006	110	13	behaviors	behavior	NOUN
crl-15006	110	14	,	,	PUNCT
crl-15006	110	15	with	with	ADP
crl-15006	110	16	the	the	DET
crl-15006	110	17	librarians	librarian	NOUN
crl-15006	110	18	who	who	PRON
crl-15006	110	19	staff	staff	VERB
crl-15006	110	20	the	the	DET
crl-15006	110	21	reference	reference	NOUN
crl-15006	110	22	desk	desk	NOUN
crl-15006	110	23	at	at	ADP
crl-15006	110	24	the	the	DET
crl-15006	110	25	university	university	NOUN
crl-15006	110	26	library	library	NOUN
crl-15006	110	27	,	,	PUNCT
crl-15006	110	28	so	so	ADV
crl-15006	110	29	we	we	PRON
crl-15006	110	30	asked	ask	VERB
crl-15006	110	31	them	they	PRON
crl-15006	110	32	.	.	PUNCT
crl-15006	111	1	and	and	CCONJ
crl-15006	111	2	what	what	PRON
crl-15006	111	3	they	they	PRON
crl-15006	111	4	told	tell	VERB
crl-15006	111	5	us	we	PRON
crl-15006	111	6	is	be	AUX
crl-15006	111	7	,	,	PUNCT
crl-15006	111	8	"	"	PUNCT
crl-15006	111	9	we	we	PRON
crl-15006	111	10	are	be	AUX
crl-15006	111	11	very	very	ADV
crl-15006	111	12	satisfied	satisfied	ADJ
crl-15006	111	13	(	(	PUNCT
crl-15006	111	14	but	but	CCONJ
crl-15006	111	15	you	you	PRON
crl-15006	111	16	could	could	AUX
crl-15006	111	17	be	be	AUX
crl-15006	111	18	a	a	DET
crl-15006	111	19	little	little	ADV
crl-15006	111	20	more	more	ADV
crl-15006	111	21	enthusiastic	enthusiastic	ADJ
crl-15006	111	22	)	)	PUNCT
crl-15006	111	23	.	.	PUNCT
crl-15006	111	24	"	"	PUNCT
crl-15006	112	1	it	it	PRON
crl-15006	112	2	is	be	AUX
crl-15006	112	3	thought	think	VERB
crl-15006	112	4	that	that	SCONJ
crl-15006	112	5	...	...	PUNCT
crl-15006	113	1	the	the	DET
crl-15006	113	2	librarians	librarian	NOUN
crl-15006	113	3	,	,	PUNCT
crl-15006	113	4	serving	serve	VERB
crl-15006	113	5	patrons	patron	NOUN
crl-15006	113	6	at	at	ADP
crl-15006	113	7	a	a	DET
crl-15006	113	8	busy	busy	ADJ
crl-15006	113	9	reference	reference	NOUN
crl-15006	113	10	desk	desk	NOUN
crl-15006	113	11	,	,	PUNCT
crl-15006	113	12	...	...	PUNCT
crl-15006	113	13	were	be	AUX
crl-15006	113	14	too	too	ADV
crl-15006	113	15	absorbed	absorb	VERB
crl-15006	113	16	in	in	ADP
crl-15006	113	17	their	their	PRON
crl-15006	113	18	work	work	NOUN
crl-15006	113	19	to	to	PART
crl-15006	113	20	be	be	AUX
crl-15006	113	21	artificially	artificially	ADV
crl-15006	113	22	helpful	helpful	ADJ
crl-15006	113	23	,	,	PUNCT
crl-15006	113	24	enthusiastic	enthusiastic	ADJ
crl-15006	113	25	,	,	PUNCT
crl-15006	113	26	or	or	CCONJ
crl-15006	113	27	friendly	friendly	ADJ
crl-15006	113	28	.	.	PUNCT
crl-15006	114	1	it	it	PRON
crl-15006	114	2	is	be	AUX
crl-15006	114	3	hard	hard	ADJ
crl-15006	114	4	to	to	PART
crl-15006	114	5	say	say	VERB
crl-15006	114	6	whether	whether	SCONJ
crl-15006	114	7	the	the	DET
crl-15006	114	8	impressive	impressive	ADJ
crl-15006	114	9	results	result	NOUN
crl-15006	114	10	of	of	ADP
crl-15006	114	11	this	this	DET
crl-15006	114	12	survey	survey	NOUN
crl-15006	114	13	would	would	AUX
crl-15006	114	14	be	be	AUX
crl-15006	114	15	duplicated	duplicate	VERB
crl-15006	114	16	elsewhere	elsewhere	ADV
crl-15006	114	17	or	or	CCONJ
crl-15006	114	18	even	even	ADV
crl-15006	114	19	whether	whether	SCONJ
crl-15006	114	20	the	the	DET
crl-15006	114	21	results	result	NOUN
crl-15006	114	22	would	would	AUX
crl-15006	114	23	be	be	AUX
crl-15006	114	24	the	the	DET
crl-15006	114	25	same	same	ADJ
crl-15006	114	26	were	be	AUX
crl-15006	114	27	the	the	DET
crl-15006	114	28	identical	identical	ADJ
crl-15006	114	29	survey	survey	NOUN
crl-15006	114	30	to	to	PART
crl-15006	114	31	be	be	AUX
crl-15006	114	32	done	do	VERB
crl-15006	114	33	again	again	ADV
crl-15006	114	34	in	in	ADP
crl-15006	114	35	this	this	DET
crl-15006	114	36	library	library	NOUN
crl-15006	114	37	.	.	PUNCT
crl-15006	115	1	for	for	ADP
crl-15006	115	2	our	our	PRON
crl-15006	115	3	purposes	purpose	NOUN
crl-15006	115	4	,	,	PUNCT
crl-15006	115	5	it	it	PRON
crl-15006	115	6	can	can	AUX
crl-15006	115	7	be	be	AUX
crl-15006	115	8	considered	consider	VERB
crl-15006	115	9	successful	successful	ADJ
crl-15006	115	10	in	in	ADP
crl-15006	115	11	that	that	PRON
crl-15006	115	12	(	(	PUNCT
crl-15006	115	13	1	1	X
crl-15006	115	14	)	)	PUNCT
crl-15006	115	15	it	it	PRON
crl-15006	115	16	gave	give	VERB
crl-15006	115	17	us	we	PRON
crl-15006	115	18	a	a	DET
crl-15006	115	19	good	good	ADJ
crl-15006	115	20	indication	indication	NOUN
crl-15006	115	21	of	of	ADP
crl-15006	115	22	how	how	SCONJ
crl-15006	115	23	patrons	patron	NOUN
crl-15006	115	24	feel	feel	VERB
crl-15006	115	25	about	about	ADP
crl-15006	115	26	the	the	DET
crl-15006	115	27	reference	reference	NOUN
crl-15006	115	28	librarians	librarian	NOUN
crl-15006	115	29	,	,	PUNCT
crl-15006	115	30	and	and	CCONJ
crl-15006	115	31	(	(	PUNCT
crl-15006	115	32	2	2	X
crl-15006	115	33	)	)	PUNCT
crl-15006	115	34	showed	show	VERB
crl-15006	115	35	that	that	SCONJ
crl-15006	115	36	patrons	patron	NOUN
crl-15006	115	37	do	do	VERB
crl-15006	115	38	,	,	PUNCT
crl-15006	115	39	indeed	indeed	ADV
crl-15006	115	40	,	,	PUNCT
crl-15006	115	41	take	take	VERB
crl-15006	115	42	attitudes	attitude	NOUN
crl-15006	115	43	and	and	CCONJ
crl-15006	115	44	november	november	PROPN
crl-15006	115	45	1995	1995	NUM
crl-15006	115	46	behavior	behavior	NOUN
crl-15006	115	47	into	into	ADP
crl-15006	115	48	account	account	NOUN
crl-15006	115	49	when	when	SCONJ
crl-15006	115	50	assessing	assess	VERB
crl-15006	115	51	their	their	PRON
crl-15006	115	52	overall	overall	ADJ
crl-15006	115	53	satisfaction	satisfaction	NOUN
crl-15006	115	54	with	with	ADP
crl-15006	115	55	those	those	DET
crl-15006	115	56	librarians	librarian	NOUN
crl-15006	115	57	.	.	PUNCT
crl-15006	116	1	for	for	ADP
crl-15006	116	2	others	other	NOUN
crl-15006	116	3	interested	interested	ADJ
crl-15006	116	4	in	in	ADP
crl-15006	116	5	evaluation	evaluation	NOUN
crl-15006	116	6	of	of	ADP
crl-15006	116	7	reference	reference	NOUN
crl-15006	116	8	service	service	NOUN
crl-15006	116	9	and	and	CCONJ
crl-15006	116	10	personnel	personnel	NOUN
crl-15006	116	11	,	,	PUNCT
crl-15006	116	12	a	a	DET
crl-15006	116	13	survey	survey	NOUN
crl-15006	116	14	of	of	ADP
crl-15006	116	15	this	this	DET
crl-15006	116	16	type	type	NOUN
crl-15006	116	17	can	can	AUX
crl-15006	116	18	provide	provide	VERB
crl-15006	116	19	valuable	valuable	ADJ
crl-15006	116	20	information	information	NOUN
crl-15006	116	21	from	from	ADP
crl-15006	116	22	the	the	DET
crl-15006	116	23	patron	patron	NOUN
crl-15006	116	24	's	's	PART
crl-15006	116	25	point	point	NOUN
crl-15006	116	26	of	of	ADP
crl-15006	116	27	view	view	NOUN
crl-15006	116	28	.	.	PUNCT
crl-15006	117	1	if	if	SCONJ
crl-15006	117	2	it	it	PRON
crl-15006	117	3	is	be	AUX
crl-15006	117	4	true	true	ADJ
crl-15006	117	5	that	that	SCONJ
crl-15006	117	6	"	"	PUNCT
crl-15006	117	7	library	library	ADJ
crl-15006	117	8	users	user	NOUN
crl-15006	117	9	are	be	AUX
crl-15006	117	10	...	...	PUNCT
crl-15006	117	11	almost	almost	ADV
crl-15006	117	12	invariably	invariably	ADV
crl-15006	117	13	satisfied	satisfied	ADJ
crl-15006	117	14	with	with	ADP
crl-15006	117	15	reference	reference	NOUN
crl-15006	117	16	service	service	NOUN
crl-15006	117	17	"	"	PUNCT
crl-15006	117	18	(	(	PUNCT
crl-15006	117	19	and	and	CCONJ
crl-15006	117	20	what	what	PRON
crl-15006	117	21	is	be	AUX
crl-15006	117	22	wrong	wrong	ADJ
crl-15006	117	23	with	with	ADP
crl-15006	117	24	that	that	PRON
crl-15006	117	25	?	?	PUNCT
crl-15006	117	26	)	)	PUNCT
crl-15006	117	27	,	,	PUNCT
crl-15006	117	28	it	it	PRON
crl-15006	117	29	still	still	ADV
crl-15006	117	30	is	be	AUX
crl-15006	117	31	worth	worth	ADJ
crl-15006	117	32	looking	look	VERB
crl-15006	117	33	at	at	ADP
crl-15006	117	34	why.14	why.14	PRON
crl-15006	117	35	there	there	PRON
crl-15006	117	36	are	be	VERB
crl-15006	117	37	probably	probably	ADV
crl-15006	117	38	those	those	PRON
crl-15006	117	39	who	who	PRON
crl-15006	117	40	would	would	AUX
crl-15006	117	41	be	be	AUX
crl-15006	117	42	tempted	tempt	VERB
crl-15006	117	43	to	to	PART
crl-15006	117	44	discount	discount	VERB
crl-15006	117	45	the	the	DET
crl-15006	117	46	results	result	NOUN
crl-15006	117	47	of	of	ADP
crl-15006	117	48	a	a	DET
crl-15006	117	49	survey	survey	NOUN
crl-15006	117	50	that	that	PRON
crl-15006	117	51	shows	show	VERB
crl-15006	117	52	a	a	DET
crl-15006	117	53	99	99	NUM
crl-15006	117	54	percent	percent	NOUN
crl-15006	117	55	satisfaction	satisfaction	NOUN
crl-15006	117	56	rate	rate	NOUN
crl-15006	117	57	with	with	ADP
crl-15006	117	58	reference	reference	NOUN
crl-15006	117	59	librarians	librarian	NOUN
crl-15006	117	60	,	,	PUNCT
crl-15006	117	61	especially	especially	ADV
crl-15006	117	62	a	a	DET
crl-15006	117	63	survey	survey	NOUN
crl-15006	117	64	such	such	ADJ
crl-15006	117	65	as	as	ADP
crl-15006	117	66	this	this	PRON
crl-15006	117	67	which	which	PRON
crl-15006	117	68	is	be	AUX
crl-15006	117	69	based	base	VERB
crl-15006	117	70	on	on	ADP
crl-15006	117	71	evaluation	evaluation	NOUN
crl-15006	117	72	of	of	ADP
crl-15006	117	73	the	the	DET
crl-15006	117	74	librarians	librarian	NOUN
crl-15006	117	75	by	by	ADP
crl-15006	117	76	the	the	DET
crl-15006	117	77	patrons	patron	NOUN
crl-15006	117	78	themselves	themselves	PRON
crl-15006	117	79	.	.	PUNCT
crl-15006	118	1	it	it	PRON
crl-15006	118	2	has	have	AUX
crl-15006	118	3	been	be	AUX
crl-15006	118	4	suggested	suggest	VERB
crl-15006	118	5	by	by	ADP
crl-15006	118	6	more	more	ADJ
crl-15006	118	7	than	than	ADP
crl-15006	118	8	one	one	NUM
crl-15006	118	9	writer	writer	NOUN
crl-15006	118	10	in	in	ADP
crl-15006	118	11	the	the	DET
crl-15006	118	12	area	area	NOUN
crl-15006	118	13	of	of	ADP
crl-15006	118	14	reference	reference	NOUN
crl-15006	118	15	evaluation	evaluation	NOUN
crl-15006	118	16	that	that	SCONJ
crl-15006	118	17	patrons	patron	NOUN
crl-15006	118	18	are	be	AUX
crl-15006	118	19	notreliable	notreliable	ADJ
crl-15006	118	20	judges	judge	NOUN
crl-15006	118	21	of	of	ADP
crl-15006	118	22	the	the	DET
crl-15006	118	23	services	service	NOUN
crl-15006	118	24	libraries	library	NOUN
crl-15006	118	25	provide	provide	VERB
crl-15006	118	26	and	and	CCONJ
crl-15006	118	27	that	that	SCONJ
crl-15006	118	28	"	"	PUNCT
crl-15006	118	29	library	library	NOUN
crl-15006	118	30	users	user	NOUN
crl-15006	118	31	seldom	seldom	ADV
crl-15006	118	32	possess	possess	VERB
crl-15006	118	33	the	the	DET
crl-15006	118	34	expertise	expertise	NOUN
crl-15006	118	35	to	to	PART
crl-15006	118	36	evaluate	evaluate	VERB
crl-15006	118	37	the	the	DET
crl-15006	118	38	quality	quality	NOUN
crl-15006	118	39	of	of	ADP
crl-15006	118	40	reference	reference	NOUN
crl-15006	118	41	service	service	NOUN
crl-15006	118	42	.	.	PUNCT
crl-15006	118	43	"	"	PUNCT
crl-15006	119	1	15	15	NUM
crl-15006	119	2	there	there	PRON
crl-15006	119	3	are	be	VERB
crl-15006	119	4	others	other	NOUN
crl-15006	119	5	,	,	PUNCT
crl-15006	119	6	however	however	ADV
crl-15006	119	7	,	,	PUNCT
crl-15006	119	8	who	who	PRON
crl-15006	119	9	would	would	AUX
crl-15006	119	10	agree	agree	VERB
crl-15006	119	11	with	with	ADP
crl-15006	119	12	george	george	PROPN
crl-15006	119	13	d'elia	d'elia	PROPN
crl-15006	119	14	and	and	CCONJ
crl-15006	119	15	sandra	sandra	PROPN
crl-15006	119	16	walsh	walsh	PROPN
crl-15006	119	17	,	,	PUNCT
crl-15006	119	18	who	who	PRON
crl-15006	119	19	wrote	write	VERB
crl-15006	119	20	in	in	ADP
crl-15006	119	21	their	their	PRON
crl-15006	119	22	article	article	NOUN
crl-15006	119	23	"	"	PUNCT
crl-15006	119	24	user	user	NOUN
crl-15006	119	25	satisfaction	satisfaction	NOUN
crl-15006	119	26	with	with	ADP
crl-15006	119	27	library	library	PROPN
crl-15006	119	28	service	service	NOUN
crl-15006	119	29	"	"	PUNCT
crl-15006	119	30	that	that	SCONJ
crl-15006	119	31	"	"	PUNCT
crl-15006	119	32	the	the	DET
crl-15006	119	33	user	user	NOUN
crl-15006	119	34	,	,	PUNCT
crl-15006	119	35	as	as	SCONJ
crl-15006	119	36	the	the	DET
crl-15006	119	37	ultimate	ultimate	ADJ
crl-15006	119	38	consumer	consumer	NOUN
crl-15006	119	39	of	of	ADP
crl-15006	119	40	these	these	DET
crl-15006	119	41	services	service	NOUN
crl-15006	119	42	,	,	PUNCT
crl-15006	119	43	is	be	AUX
crl-15006	119	44	most	most	ADV
crl-15006	119	45	qualified	qualified	ADJ
crl-15006	119	46	to	to	PART
crl-15006	119	47	evaluate	evaluate	VERB
crl-15006	119	48	the	the	DET
crl-15006	119	49	performance	performance	NOUN
crl-15006	119	50	of	of	ADP
crl-15006	119	51	these	these	DET
crl-15006	119	52	services	service	NOUN
crl-15006	119	53	.	.	PUNCT
crl-15006	119	54	"	"	PUNCT
crl-15006	120	1	16	16	NUM
crl-15006	120	2	patrons	patron	NOUN
crl-15006	120	3	will	will	AUX
crl-15006	120	4	judge	judge	VERB
crl-15006	120	5	,	,	PUNCT
crl-15006	120	6	and	and	CCONJ
crl-15006	120	7	obviously	obviously	ADV
crl-15006	120	8	do	do	VERB
crl-15006	120	9	judge	judge	NOUN
crl-15006	120	10	,	,	PUNCT
crl-15006	120	11	the	the	DET
crl-15006	120	12	services	service	NOUN
crl-15006	120	13	librarians	librarian	NOUN
crl-15006	120	14	provide	provide	VERB
crl-15006	120	15	,	,	PUNCT
crl-15006	120	16	and	and	CCONJ
crl-15006	120	17	the	the	DET
crl-15006	120	18	library	library	NOUN
crl-15006	120	19	profession	profession	NOUN
crl-15006	120	20	as	as	ADP
crl-15006	120	21	a	a	DET
crl-15006	120	22	whole	whole	ADJ
crl-15006	120	23	needs	need	VERB
crl-15006	120	24	to	to	PART
crl-15006	120	25	acknowledge	acknowledge	VERB
crl-15006	120	26	its	its	PRON
crl-15006	120	27	clientele	clientele	NOUN
crl-15006	120	28	's	's	PART
crl-15006	120	29	judgment	judgment	NOUN
crl-15006	120	30	and	and	CCONJ
crl-15006	120	31	be	be	AUX
crl-15006	120	32	responsive	responsive	ADJ
crl-15006	120	33	to	to	ADP
crl-15006	120	34	it	it	PRON
crl-15006	120	35	.	.	PUNCT
crl-15006	121	1	notes	note	VERB
crl-15006	121	2	1	1	NUM
crl-15006	121	3	.	.	PUNCT
crl-15006	121	4	david	david	PROPN
crl-15006	121	5	a.	a.	PROPN
crl-15006	121	6	tyckoson	tyckoson	PROPN
crl-15006	121	7	,	,	PUNCT
crl-15006	121	8	"	"	PUNCT
crl-15006	121	9	wrong	wrong	ADJ
crl-15006	121	10	questions	question	NOUN
crl-15006	121	11	,	,	PUNCT
crl-15006	121	12	wrong	wrong	ADJ
crl-15006	121	13	answers	answer	NOUN
crl-15006	121	14	:	:	PUNCT
crl-15006	121	15	behavioral	behavioral	ADJ
crl-15006	121	16	vs.	vs.	ADP
crl-15006	121	17	factual	factual	ADJ
crl-15006	121	18	evaluation	evaluation	NOUN
crl-15006	121	19	of	of	ADP
crl-15006	121	20	reference	reference	NOUN
crl-15006	121	21	services	service	NOUN
crl-15006	121	22	,	,	PUNCT
crl-15006	121	23	"	"	PUNCT
crl-15006	121	24	reference	reference	NOUN
crl-15006	121	25	librarian	librarian	NOUN
crl-15006	121	26	17	17	NUM
crl-15006	121	27	(	(	PUNCT
crl-15006	121	28	1992	1992	NUM
crl-15006	121	29	):	):	PUNCT
crl-15006	121	30	151	151	NUM
crl-15006	121	31	-	-	SYM
crl-15006	121	32	73	73	NUM
crl-15006	121	33	.	.	PUNCT
crl-15006	122	1	2	2	X
crl-15006	122	2	.	.	X
crl-15006	122	3	peter	peter	PROPN
crl-15006	122	4	hernon	hernon	PROPN
crl-15006	122	5	and	and	CCONJ
crl-15006	122	6	charles	charles	PROPN
crl-15006	122	7	mcclure	mcclure	PROPN
crl-15006	122	8	,	,	PUNCT
crl-15006	122	9	"	"	PUNCT
crl-15006	122	10	unobtrusive	unobtrusive	ADJ
crl-15006	122	11	reference	reference	NOUN
crl-15006	122	12	testing	testing	NOUN
crl-15006	122	13	:	:	PUNCT
crl-15006	122	14	the	the	DET
crl-15006	122	15	55	55	NUM
crl-15006	122	16	percent	percent	NOUN
crl-15006	122	17	rule	rule	NOUN
crl-15006	122	18	,	,	PUNCT
crl-15006	122	19	"	"	PUNCT
crl-15006	122	20	library	library	NOUN
crl-15006	122	21	journal111	journal111	PROPN
crl-15006	122	22	(	(	PUNCT
crl-15006	122	23	apr	apr	PROPN
crl-15006	122	24	.	.	PROPN
crl-15006	122	25	15	15	NUM
crl-15006	122	26	,	,	PUNCT
crl-15006	122	27	1986	1986	NUM
crl-15006	122	28	):	):	PUNCT
crl-15006	122	29	37	37	NUM
crl-15006	122	30	-	-	SYM
crl-15006	122	31	41	41	NUM
crl-15006	122	32	.	.	PUNCT
crl-15006	123	1	3	3	X
crl-15006	123	2	.	.	X
crl-15006	123	3	jo	jo	PROPN
crl-15006	123	4	bell	bell	PROPN
crl-15006	123	5	whitlach	whitlach	ADV
crl-15006	123	6	,	,	PUNCT
crl-15006	123	7	"	"	PUNCT
crl-15006	123	8	unobtrusive	unobtrusive	ADJ
crl-15006	123	9	studies	study	NOUN
crl-15006	123	10	and	and	CCONJ
crl-15006	123	11	the	the	DET
crl-15006	123	12	quality	quality	NOUN
crl-15006	123	13	of	of	ADP
crl-15006	123	14	academic	academic	ADJ
crl-15006	123	15	library	library	NOUN
crl-15006	123	16	reference	reference	NOUN
crl-15006	123	17	services	service	NOUN
crl-15006	123	18	,	,	PUNCT
crl-15006	123	19	"	"	PUNCT
crl-15006	123	20	college	college	NOUN
crl-15006	123	21	&	&	CCONJ
crl-15006	123	22	research	research	PROPN
crl-15006	123	23	libraries	library	NOUN
crl-15006	123	24	50	50	NUM
crl-15006	123	25	(	(	PUNCT
crl-15006	123	26	mar	mar	PROPN
crl-15006	123	27	.	.	PROPN
crl-15006	123	28	1989	1989	NUM
crl-15006	123	29	):	):	PUNCT
crl-15006	123	30	181	181	NUM
crl-15006	123	31	-	-	SYM
crl-15006	123	32	94	94	NUM
crl-15006	123	33	.	.	PUNCT
crl-15006	124	1	4	4	X
crl-15006	124	2	.	.	X
crl-15006	124	3	louise	louise	PROPN
crl-15006	124	4	koller	koller	PROPN
crl-15006	124	5	green	green	PROPN
crl-15006	124	6	,	,	PUNCT
crl-15006	124	7	"	"	PUNCT
crl-15006	124	8	accessing	access	VERB
crl-15006	124	9	[	[	X
crl-15006	124	10	sic	sic	ADJ
crl-15006	124	11	]	]	X
crl-15006	124	12	the	the	DET
crl-15006	124	13	effectiveness	effectiveness	NOUN
crl-15006	124	14	of	of	ADP
crl-15006	124	15	reference	reference	NOUN
crl-15006	124	16	services	service	NOUN
crl-15006	124	17	:	:	PUNCT
crl-15006	124	18	a	a	DET
crl-15006	124	19	difficult	difficult	ADJ
crl-15006	124	20	but	but	CCONJ
crl-15006	124	21	necessary	necessary	ADJ
crl-15006	124	22	process	process	NOUN
crl-15006	124	23	,	,	PUNCT
crl-15006	124	24	"	"	PUNCT
crl-15006	124	25	catholic	catholic	ADJ
crl-15006	124	26	library	library	PROPN
crl-15006	124	27	world	world	NOUN
crl-15006	124	28	50	50	NUM
crl-15006	124	29	(	(	PUNCT
crl-15006	124	30	jan./feb	jan./feb	PROPN
crl-15006	124	31	.	.	NOUN
crl-15006	124	32	1988	1988	NUM
crl-15006	124	33	):	):	PUNCT
crl-15006	124	34	168	168	NUM
crl-15006	124	35	-	-	SYM
crl-15006	124	36	71	71	NUM
crl-15006	124	37	.	.	PUNCT
crl-15006	125	1	5	5	NUM
crl-15006	125	2	.	.	X
crl-15006	125	3	tyckoson	tyckoson	NOUN
crl-15006	125	4	,	,	PUNCT
crl-15006	125	5	"	"	PUNCT
crl-15006	125	6	wrong	wrong	ADJ
crl-15006	125	7	questions	question	NOUN
crl-15006	125	8	,	,	PUNCT
crl-15006	125	9	"	"	PUNCT
crl-15006	125	10	159	159	NUM
crl-15006	125	11	.	.	NOUN
crl-15006	126	1	6	6	NUM
crl-15006	126	2	.	.	PUNCT
crl-15006	126	3	william	william	PROPN
crl-15006	126	4	f.	f.	PROPN
crl-15006	126	5	young	young	PROPN
crl-15006	126	6	,	,	PUNCT
crl-15006	126	7	"	"	PUNCT
crl-15006	126	8	methods	method	NOUN
crl-15006	126	9	for	for	ADP
crl-15006	126	10	evaluating	evaluate	VERB
crl-15006	126	11	reference	reference	NOUN
crl-15006	126	12	desk	desk	NOUN
crl-15006	126	13	performance	performance	NOUN
crl-15006	126	14	,	,	PUNCT
crl-15006	126	15	"	"	PUNCT
crl-15006	126	16	rq	rq	X
crl-15006	126	17	25	25	NUM
crl-15006	126	18	(	(	PUNCT
crl-15006	126	19	fall1985	fall1985	PROPN
crl-15006	126	20	):	):	PUNCT
crl-15006	126	21	69	69	NUM
crl-15006	126	22	-	-	SYM
crl-15006	126	23	75	75	NUM
crl-15006	126	24	.	.	PUNCT
crl-15006	127	1	7	7	X
crl-15006	127	2	.	.	X
crl-15006	127	3	ronald	ronald	PROPN
crl-15006	127	4	r.	r.	PROPN
crl-15006	127	5	powell	powell	PROPN
crl-15006	127	6	,	,	PUNCT
crl-15006	127	7	"	"	PUNCT
crl-15006	127	8	reference	reference	NOUN
crl-15006	127	9	effectiveness	effectiveness	NOUN
crl-15006	127	10	:	:	PUNCT
crl-15006	127	11	a	a	DET
crl-15006	127	12	review	review	NOUN
crl-15006	127	13	of	of	ADP
crl-15006	127	14	research	research	NOUN
crl-15006	127	15	,	,	PUNCT
crl-15006	127	16	"	"	PUNCT
crl-15006	127	17	library	library	NOUN
crl-15006	127	18	and	and	CCONJ
crl-15006	127	19	information	information	NOUN
crl-15006	127	20	science	science	NOUN
crl-15006	127	21	research	research	NOUN
crl-15006	127	22	6	6	NUM
crl-15006	127	23	(	(	PUNCT
crl-15006	127	24	jan	jan	PROPN
crl-15006	127	25	.	.	PROPN
crl-15006	127	26	1984	1984	NUM
crl-15006	127	27	):	):	PUNCT
crl-15006	127	28	3	3	NUM
crl-15006	127	29	-	-	SYM
crl-15006	127	30	19	19	NUM
crl-15006	127	31	.	.	NOUN
crl-15006	127	32	8	8	NUM
crl-15006	127	33	.	.	PUNCT
crl-15006	128	1	gwenda	gwenda	PROPN
crl-15006	128	2	m.	m.	PROPN
crl-15006	128	3	e.	e.	PROPN
crl-15006	128	4	dalton	dalton	PROPN
crl-15006	128	5	,	,	PUNCT
crl-15006	128	6	"	"	PUNCT
crl-15006	128	7	quantitative	quantitative	ADJ
crl-15006	128	8	approach	approach	NOUN
crl-15006	128	9	to	to	ADP
crl-15006	128	10	user	user	NOUN
crl-15006	128	11	satisfaction	satisfaction	NOUN
crl-15006	128	12	in	in	ADP
crl-15006	128	13	reference	reference	NOUN
crl-15006	128	14	service	service	NOUN
crl-15006	128	15	the	the	DET
crl-15006	128	16	55	55	NUM
crl-15006	128	17	percent	percent	NOUN
crl-15006	128	18	rule	rule	VERB
crl-15006	128	19	485	485	NUM
crl-15006	128	20	evaluation	evaluation	NOUN
crl-15006	128	21	(	(	PUNCT
crl-15006	128	22	at	at	ADP
crl-15006	128	23	the	the	DET
crl-15006	128	24	university	university	NOUN
crl-15006	128	25	of	of	ADP
crl-15006	128	26	south	south	PROPN
crl-15006	128	27	africa	africa	PROPN
crl-15006	128	28	)	)	PUNCT
crl-15006	128	29	,	,	PUNCT
crl-15006	128	30	"	"	PUNCT
crl-15006	128	31	south	south	ADJ
crl-15006	128	32	african	african	ADJ
crl-15006	128	33	journal	journal	NOUN
crl-15006	128	34	of	of	ADP
crl-15006	128	35	library	library	NOUN
crl-15006	128	36	and	and	CCONJ
crl-15006	128	37	information	information	NOUN
crl-15006	128	38	science	science	NOUN
crl-15006	128	39	60	60	NUM
crl-15006	128	40	(	(	PUNCT
crl-15006	128	41	june	june	PROPN
crl-15006	128	42	1992	1992	NUM
crl-15006	128	43	):	):	PUNCT
crl-15006	128	44	89	89	NUM
crl-15006	128	45	-	-	SYM
crl-15006	128	46	103	103	NUM
crl-15006	128	47	.	.	PUNCT
crl-15006	129	1	9	9	X
crl-15006	129	2	.	.	X
crl-15006	129	3	roma	roma	PROPN
crl-15006	129	4	m.	m.	PROPN
crl-15006	129	5	harris	harris	PROPN
crl-15006	129	6	and	and	CCONJ
crl-15006	129	7	b.	b.	PROPN
crl-15006	129	8	gillian	gillian	PROPN
crl-15006	129	9	michell	michell	PROPN
crl-15006	129	10	,	,	PUNCT
crl-15006	129	11	"	"	PUNCT
crl-15006	129	12	the	the	DET
crl-15006	129	13	social	social	ADJ
crl-15006	129	14	context	context	NOUN
crl-15006	129	15	of	of	ADP
crl-15006	129	16	reference	reference	NOUN
crl-15006	129	17	work	work	NOUN
crl-15006	129	18	:	:	PUNCT
crl-15006	129	19	assessing	assess	VERB
crl-15006	129	20	the	the	DET
crl-15006	129	21	effects	effect	NOUN
crl-15006	129	22	of	of	ADP
crl-15006	129	23	gender	gender	NOUN
crl-15006	129	24	and	and	CCONJ
crl-15006	129	25	communication	communication	NOUN
crl-15006	129	26	skill	skill	NOUN
crl-15006	129	27	on	on	ADP
crl-15006	129	28	observers	observer	NOUN
crl-15006	129	29	'	'	PART
crl-15006	129	30	judgments	judgment	NOUN
crl-15006	129	31	of	of	ADP
crl-15006	129	32	competence	competence	NOUN
crl-15006	129	33	,	,	PUNCT
crl-15006	129	34	"	"	PUNCT
crl-15006	129	35	library	library	NOUN
crl-15006	129	36	and	and	CCONJ
crl-15006	129	37	information	information	NOUN
crl-15006	129	38	science	science	NOUN
crl-15006	129	39	research	research	NOUN
crl-15006	129	40	8	8	NUM
crl-15006	129	41	(	(	PUNCT
crl-15006	129	42	jan	jan	PROPN
crl-15006	129	43	.	.	PROPN
crl-15006	129	44	1986	1986	NUM
crl-15006	129	45	):	):	PUNCT
crl-15006	129	46	85	85	NUM
crl-15006	129	47	-	-	SYM
crl-15006	129	48	101	101	NUM
crl-15006	129	49	.	.	PUNCT
crl-15006	129	50	10	10	NUM
crl-15006	129	51	.	.	PUNCT
crl-15006	130	1	linda	linda	PROPN
crl-15006	130	2	m.	m.	PROPN
crl-15006	130	3	olson	olson	PROPN
crl-15006	130	4	,	,	PUNCT
crl-15006	130	5	"	"	PUNCT
crl-15006	130	6	reference	reference	NOUN
crl-15006	130	7	service	service	NOUN
crl-15006	130	8	evaluation	evaluation	NOUN
crl-15006	130	9	in	in	ADP
crl-15006	130	10	medium	medium	ADJ
crl-15006	130	11	-	-	PUNCT
crl-15006	130	12	sized	sized	ADJ
crl-15006	130	13	academic	academic	ADJ
crl-15006	130	14	libraries	library	NOUN
crl-15006	130	15	:	:	PUNCT
crl-15006	130	16	a	a	DET
crl-15006	130	17	model	model	NOUN
crl-15006	130	18	,	,	PUNCT
crl-15006	130	19	"	"	PUNCT
crl-15006	130	20	journal	journal	NOUN
crl-15006	130	21	of	of	ADP
crl-15006	130	22	academic	academic	ADJ
crl-15006	130	23	librarianship	librarianship	NOUN
crl-15006	130	24	10	10	NUM
crl-15006	130	25	(	(	PUNCT
crl-15006	130	26	jan	jan	PROPN
crl-15006	130	27	.	.	PROPN
crl-15006	130	28	1984	1984	NUM
crl-15006	130	29	):	):	PUNCT
crl-15006	130	30	322	322	NUM
crl-15006	130	31	-	-	SYM
crl-15006	130	32	29	29	NUM
crl-15006	130	33	.	.	PUNCT
crl-15006	131	1	11	11	NUM
crl-15006	131	2	.	.	PUNCT
crl-15006	132	1	marjorie	marjorie	PROPN
crl-15006	132	2	e.	e.	PROPN
crl-15006	132	3	murfin	murfin	PROPN
crl-15006	132	4	and	and	CCONJ
crl-15006	132	5	gary	gary	PROPN
crl-15006	132	6	m.	m.	PROPN
crl-15006	132	7	gugelchuk	gugelchuk	PROPN
crl-15006	132	8	,	,	PUNCT
crl-15006	132	9	"	"	PUNCT
crl-15006	132	10	development	development	NOUN
crl-15006	132	11	and	and	CCONJ
crl-15006	132	12	testing	testing	NOUN
crl-15006	132	13	of	of	ADP
crl-15006	132	14	a	a	DET
crl-15006	132	15	reference	reference	NOUN
crl-15006	132	16	transaction	transaction	NOUN
crl-15006	132	17	assessment	assessment	NOUN
crl-15006	132	18	instrument	instrument	NOUN
crl-15006	132	19	,	,	PUNCT
crl-15006	132	20	"	"	PUNCT
crl-15006	132	21	college	college	NOUN
crl-15006	132	22	&	&	CCONJ
crl-15006	132	23	research	research	PROPN
crl-15006	132	24	libraries	library	NOUN
crl-15006	132	25	48	48	NUM
crl-15006	132	26	(	(	PUNCT
crl-15006	132	27	july	july	PROPN
crl-15006	132	28	1987	1987	NUM
crl-15006	132	29	):	):	PUNCT
crl-15006	132	30	313	313	NUM
crl-15006	132	31	-	-	SYM
crl-15006	132	32	38	38	NUM
crl-15006	132	33	.	.	PUNCT
crl-15006	132	34	12	12	NUM
crl-15006	132	35	.	.	PUNCT
crl-15006	133	1	ralph	ralph	PROPN
crl-15006	133	2	gers	ger	NOUN
crl-15006	133	3	and	and	CCONJ
crl-15006	133	4	lillie	lillie	PROPN
crl-15006	133	5	seward	seward	PROPN
crl-15006	133	6	,	,	PUNCT
crl-15006	133	7	"	"	PUNCT
crl-15006	133	8	improving	improve	VERB
crl-15006	133	9	reference	reference	NOUN
crl-15006	133	10	performance	performance	NOUN
crl-15006	133	11	:	:	PUNCT
crl-15006	133	12	results	result	NOUN
crl-15006	133	13	of	of	ADP
crl-15006	133	14	a	a	DET
crl-15006	133	15	statewide	statewide	ADJ
crl-15006	133	16	study	study	NOUN
crl-15006	133	17	,	,	PUNCT
crl-15006	133	18	"	"	PUNCT
crl-15006	133	19	library	library	NOUN
crl-15006	133	20	journal10	journal10	NOUN
crl-15006	133	21	(	(	PUNCT
crl-15006	133	22	nov	nov	PROPN
crl-15006	133	23	.	.	PROPN
crl-15006	133	24	1	1	NUM
crl-15006	133	25	,	,	PUNCT
crl-15006	133	26	1985	1985	NUM
crl-15006	133	27	):	):	PUNCT
crl-15006	133	28	32	32	NUM
crl-15006	133	29	-	-	SYM
crl-15006	133	30	35	35	NUM
crl-15006	133	31	;	;	PUNCT
crl-15006	133	32	cited	cite	VERB
crl-15006	133	33	by	by	ADP
crl-15006	133	34	patricia	patricia	PROPN
crl-15006	133	35	hults	hult	NOUN
crl-15006	133	36	in	in	ADP
crl-15006	133	37	"	"	PUNCT
crl-15006	133	38	reference	reference	NOUN
crl-15006	133	39	evaluation	evaluation	NOUN
crl-15006	133	40	:	:	PUNCT
crl-15006	133	41	an	an	DET
crl-15006	133	42	overview	overview	NOUN
crl-15006	133	43	,	,	PUNCT
crl-15006	133	44	"	"	PUNCT
crl-15006	133	45	reference	reference	NOUN
crl-15006	133	46	librarian	librarian	NOUN
crl-15006	133	47	17	17	NUM
crl-15006	133	48	(	(	PUNCT
crl-15006	133	49	1992	1992	NUM
crl-15006	133	50	):	):	PUNCT
crl-15006	133	51	141	141	NUM
crl-15006	133	52	-	-	SYM
crl-15006	133	53	49	49	NUM
crl-15006	133	54	.	.	PUNCT
crl-15006	134	1	13	13	NUM
crl-15006	134	2	.	.	PUNCT
crl-15006	135	1	joan	joan	PROPN
crl-15006	135	2	c.	c.	PROPN
crl-15006	135	3	durrance	durrance	PROPN
crl-15006	135	4	,	,	PUNCT
crl-15006	135	5	"	"	PUNCT
crl-15006	135	6	reference	reference	NOUN
crl-15006	135	7	success	success	NOUN
crl-15006	135	8	:	:	PUNCT
crl-15006	135	9	does	do	AUX
crl-15006	135	10	the	the	DET
crl-15006	135	11	55	55	NUM
crl-15006	135	12	percent	percent	NOUN
crl-15006	135	13	rule	rule	NOUN
crl-15006	135	14	tell	tell	VERB
crl-15006	135	15	the	the	DET
crl-15006	135	16	whole	whole	ADJ
crl-15006	135	17	story	story	NOUN
crl-15006	135	18	?	?	PUNCT
crl-15006	135	19	"	"	PUNCT
crl-15006	136	1	library	library	NOUN
crl-15006	136	2	journal114	journal114	PROPN
crl-15006	136	3	(	(	PUNCT
crl-15006	136	4	apr	apr	PROPN
crl-15006	136	5	.	.	PROPN
crl-15006	136	6	15	15	NUM
crl-15006	136	7	,	,	PUNCT
crl-15006	136	8	1989	1989	NUM
crl-15006	136	9	):	):	PUNCT
crl-15006	136	10	31	31	NUM
crl-15006	136	11	-	-	SYM
crl-15006	136	12	36	36	NUM
crl-15006	136	13	.	.	PUNCT
crl-15006	136	14	14	14	NUM
crl-15006	136	15	.	.	PUNCT
crl-15006	137	1	young	young	ADJ
crl-15006	137	2	,	,	PUNCT
crl-15006	137	3	"	"	PUNCT
crl-15006	137	4	methods	method	NOUN
crl-15006	137	5	for	for	ADP
crl-15006	137	6	evaluating	evaluate	VERB
crl-15006	137	7	reference	reference	NOUN
crl-15006	137	8	desk	desk	NOUN
crl-15006	137	9	performance	performance	NOUN
crl-15006	137	10	,	,	PUNCT
crl-15006	137	11	"	"	PUNCT
crl-15006	137	12	74	74	NUM
crl-15006	137	13	.	.	NOUN
crl-15006	137	14	15	15	NUM
crl-15006	137	15	.	.	PUNCT
crl-15006	138	1	william	william	PROPN
crl-15006	138	2	f.	f.	PROPN
crl-15006	138	3	young	young	PROPN
crl-15006	138	4	,	,	PUNCT
crl-15006	138	5	"	"	PUNCT
crl-15006	138	6	evaluating	evaluate	VERB
crl-15006	138	7	the	the	DET
crl-15006	138	8	reference	reference	NOUN
crl-15006	138	9	librarian	librarian	NOUN
crl-15006	138	10	,	,	PUNCT
crl-15006	138	11	"	"	PUNCT
crl-15006	138	12	reference	reference	NOUN
crl-15006	138	13	librarian	librarian	NOUN
crl-15006	138	14	9	9	NUM
crl-15006	138	15	(	(	PUNCT
crl-15006	138	16	fall	fall	NOUN
crl-15006	138	17	/	/	SYM
crl-15006	138	18	winter	winter	NOUN
crl-15006	138	19	1984	1984	NUM
crl-15006	138	20	):	):	PUNCT
crl-15006	138	21	123	123	NUM
crl-15006	138	22	-	-	SYM
crl-15006	138	23	29	29	NUM
crl-15006	138	24	.	.	PUNCT
crl-15006	138	25	16	16	NUM
crl-15006	138	26	.	.	PUNCT
crl-15006	139	1	george	george	PROPN
crl-15006	139	2	d'elia	d'elia	PROPN
crl-15006	139	3	and	and	CCONJ
crl-15006	139	4	sandra	sandra	PROPN
crl-15006	139	5	walsh	walsh	PROPN
crl-15006	139	6	,	,	PUNCT
crl-15006	139	7	"	"	PUNCT
crl-15006	139	8	user	user	NOUN
crl-15006	139	9	satisfaction	satisfaction	NOUN
crl-15006	139	10	with	with	ADP
crl-15006	139	11	library	library	PROPN
crl-15006	139	12	service	service	NOUN
crl-15006	139	13	-	-	PUNCT
crl-15006	139	14	a	a	DET
crl-15006	139	15	measure	measure	NOUN
crl-15006	139	16	of	of	ADP
crl-15006	139	17	public	public	ADJ
crl-15006	139	18	library	library	NOUN
crl-15006	139	19	performance	performance	NOUN
crl-15006	139	20	?	?	PUNCT
crl-15006	139	21	"	"	PUNCT
crl-15006	139	22	library	library	ADJ
crl-15006	139	23	quarterly	quarterly	ADV
crl-15006	139	24	53	53	NUM
crl-15006	139	25	(	(	PUNCT
crl-15006	139	26	apr	apr	PROPN
crl-15006	139	27	.	.	PROPN
crl-15006	139	28	1983	1983	NUM
crl-15006	139	29	):	):	PUNCT
crl-15006	139	30	109	109	NUM
crl-15006	139	31	-	-	SYM
crl-15006	139	32	33	33	NUM
crl-15006	139	33	.	.	PUNCT
crl-15006	140	1	elegant	elegant	ADJ
crl-15006	140	2	solutions	solution	NOUN
crl-15006	140	3	for	for	ADP
crl-15006	140	4	preseivation	preseivation	NOUN
crl-15006	140	5	call	call	NOUN
crl-15006	140	6	for	for	ADP
crl-15006	140	7	a	a	DET
crl-15006	140	8	complete	complete	ADJ
crl-15006	140	9	catalog	catalog	NOUN
crl-15006	140	10	protective	protective	ADJ
crl-15006	140	11	enclosures	enclosure	NOUN
crl-15006	140	12	pamphlet	pamphlet	NOUN
crl-15006	140	13	binders	binder	NOUN
crl-15006	140	14	music	music	NOUN
crl-15006	140	15	binders	binder	NOUN
crl-15006	140	16	bound	bind	VERB
crl-15006	140	17	four	four	NUM
crl-15006	140	18	flap	flap	NOUN
crl-15006	140	19	enclosures	enclosure	NOUN
crl-15006	140	20	tan	tan	PROPN
crl-15006	140	21	archival	archival	NOUN
crl-15006	140	22	board	board	NOUN
crl-15006	140	23	grey	grey	PROPN
crl-15006	140	24	/	/	SYM
crl-15006	140	25	white	white	PROPN
crl-15006	140	26	archival	archival	PROPN
crl-15006	140	27	board	board	NOUN
crl-15006	140	28	drop	drop	VERB
crl-15006	140	29	spine	spine	ADJ
crl-15006	140	30	archival	archival	NOUN
crl-15006	140	31	boxes	box	NOUN
crl-15006	140	32	academy	academy	PROPN
crl-15006	140	33	folder	folder	NOUN
crl-15006	140	34	manuscript	manuscript	PROPN
crl-15006	140	35	folder	folder	PROPN
crl-15006	140	36	2134e	2134e	PROPN
crl-15006	140	37	grand	grand	PROPN
crl-15006	140	38	avenue	avenue	PROPN
crl-15006	140	39	des	des	PROPN
crl-15006	140	40	moines	moines	PROPN
crl-15006	140	41	,	,	PUNCT
crl-15006	140	42	iowa	iowa	PROPN
crl-15006	140	43	50305	50305	NUM
crl-15006	140	44	ph	ph	VERB
crl-15006	140	45	.	.	PROPN
crl-15006	140	46	800.526.5640	800.526.5640	NUM
crl-15006	140	47	fax	fax	NOUN
crl-15006	140	48	515.262.6013	515.262.6013	NUM
crl-15006	140	49	e	e	NOUN
crl-15006	140	50	-	-	NOUN
crl-15006	140	51	mnil	mnil	ADJ
crl-15006	140	52	/net	/net	NOUN
crl-15006	140	53	:	:	PUNCT
crl-15006	140	54	70670,2635@compuserve.com	70670,2635@compuserve.com	NUM
crl-15006	140	55	"	"	PUNCT
crl-15006	140	56	cite	cite	VERB
crl-15006	140	57	while	while	SCONJ
crl-15006	140	58	you	you	PRON
crl-15006	140	59	write	write	VERB
crl-15006	140	60	"	"	PUNCT
crl-15006	140	61	™	™	VERB
crl-15006	140	62	now	now	ADV
crl-15006	140	63	you	you	PRON
crl-15006	140	64	can	can	AUX
crl-15006	140	65	cite	cite	VERB
crl-15006	140	66	bibliographic	bibliographic	ADJ
crl-15006	140	67	references	reference	NOUN
crl-15006	140	68	from	from	ADP
crl-15006	140	69	within	within	ADP
crl-15006	140	70	your	your	PRON
crl-15006	140	71	word	word	NOUN
crl-15006	140	72	processor	processor	NOUN
crl-15006	140	73	program	program	NOUN
crl-15006	140	74	did	do	AUX
crl-15006	140	75	you	you	PRON
crl-15006	140	76	ever	ever	ADV
crl-15006	140	77	wish	wish	VERB
crl-15006	140	78	you	you	PRON
crl-15006	140	79	could	could	AUX
crl-15006	140	80	cite	cite	VERB
crl-15006	140	81	references	reference	NOUN
crl-15006	140	82	as	as	SCONJ
crl-15006	140	83	you	you	PRON
crl-15006	140	84	typed	type	VERB
crl-15006	140	85	on	on	ADP
crl-15006	140	86	your	your	PRON
crl-15006	140	87	keyboard	keyboard	NOUN
crl-15006	140	88	?	?	PUNCT
crl-15006	141	1	did	do	AUX
crl-15006	141	2	you	you	PRON
crl-15006	141	3	ever	ever	ADV
crl-15006	141	4	wish	wish	VERB
crl-15006	141	5	you	you	PRON
crl-15006	141	6	could	could	AUX
crl-15006	141	7	create	create	VERB
crl-15006	141	8	perfectly	perfectly	ADV
crl-15006	141	9	formatted	format	VERB
crl-15006	141	10	bibliographies	bibliography	NOUN
crl-15006	141	11	directly	directly	ADV
crl-15006	141	12	from	from	ADP
crl-15006	141	13	within	within	ADP
crl-15006	141	14	your	your	PRON
crl-15006	141	15	word	word	NOUN
crl-15006	141	16	processor	processor	NOUN
crl-15006	141	17	?	?	PUNCT
crl-15006	142	1	with	with	ADP
crl-15006	142	2	procite	procite	NOUN
crl-15006	142	3	3.0	3.0	NUM
crl-15006	142	4	for	for	ADP
crl-15006	142	5	window	window	NOUN
crl-15006	142	6	's	's	PART
crl-15006	142	7	new	new	ADJ
crl-15006	142	8	"	"	PUNCT
crl-15006	142	9	cite	cite	VERB
crl-15006	142	10	while	while	SCONJ
crl-15006	142	11	'	'	PUNCT
crl-15006	142	12	you	you	PRON
crl-15006	142	13	write	write	VERB
crl-15006	142	14	"	"	PUNCT
crl-15006	142	15	you	you	PRON
crl-15006	142	16	can	can	AUX
crl-15006	142	17	easily	easily	ADV
crl-15006	142	18	cite	cite	VERB
crl-15006	142	19	references	reference	NOUN
crl-15006	142	20	and	and	CCONJ
crl-15006	142	21	produce	produce	VERB
crl-15006	142	22	bibliographies	bibliography	NOUN
crl-15006	142	23	from	from	ADP
crl-15006	142	24	within	within	ADP
crl-15006	142	25	your	your	PRON
crl-15006	142	26	word	word	NOUN
crl-15006	142	27	processing	processing	NOUN
crl-15006	142	28	program	program	NOUN
crl-15006	142	29	.	.	PUNCT
crl-15006	143	1	as	as	SCONJ
crl-15006	143	2	you	you	PRON
crl-15006	143	3	create	create	VERB
crl-15006	143	4	your	your	PRON
crl-15006	143	5	document	document	NOUN
crl-15006	143	6	in	in	ADP
crl-15006	143	7	your	your	PRON
crl-15006	143	8	windows	window	NOUN
crl-15006	143	9	word	word	NOUN
crl-15006	143	10	processor	processor	NOUN
crl-15006	143	11	,	,	PUNCT
crl-15006	143	12	simply	simply	ADV
crl-15006	143	13	identify	identify	VERB
crl-15006	143	14	the	the	DET
crl-15006	143	15	selected	select	VERB
crl-15006	143	16	text	text	NOUN
crl-15006	143	17	in	in	ADP
crl-15006	143	18	your	your	PRON
crl-15006	143	19	document	document	NOUN
crl-15006	143	20	with	with	ADP
crl-15006	143	21	one	one	NUM
crl-15006	143	22	click	click	NOUN
crl-15006	143	23	of	of	ADP
crl-15006	143	24	your	your	PRON
crl-15006	143	25	mouse	mouse	NOUN
crl-15006	143	26	and	and	CCONJ
crl-15006	143	27	procite	procite	NOUN
crl-15006	143	28	3.0	3.0	NUM
crl-15006	143	29	will	will	AUX
crl-15006	143	30	automatically	automatically	ADV
crl-15006	143	31	link	link	VERB
crl-15006	143	32	that	that	DET
crl-15006	143	33	text	text	NOUN
crl-15006	143	34	to	to	ADP
crl-15006	143	35	the	the	DET
crl-15006	143	36	appropriate	appropriate	ADJ
crl-15006	143	37	reference	reference	NOUN
crl-15006	143	38	in	in	ADP
crl-15006	143	39	your	your	PRON
crl-15006	143	40	database	database	NOUN
crl-15006	143	41	.	.	PUNCT
crl-15006	144	1	when	when	SCONJ
crl-15006	144	2	you	you	PRON
crl-15006	144	3	're	be	AUX
crl-15006	144	4	finished	finish	VERB
crl-15006	144	5	,	,	PUNCT
crl-15006	144	6	procite	procite	NOUN
crl-15006	144	7	3.0	3.0	NUM
crl-15006	144	8	will	will	AUX
crl-15006	144	9	automatically	automatically	ADV
crl-15006	144	10	generate	generate	VERB
crl-15006	144	11	a	a	DET
crl-15006	144	12	fully	fully	ADV
crl-15006	144	13	formatted	format	VERB
crl-15006	144	14	bibliography	bibliography	NOUN
crl-15006	144	15	in	in	ADP
crl-15006	144	16	the	the	DET
crl-15006	144	17	output	output	NOUN
crl-15006	144	18	style	style	NOUN
crl-15006	144	19	you	you	PRON
crl-15006	144	20	select	select	VERB
crl-15006	144	21	.	.	PUNCT
crl-15006	145	1	no	no	DET
crl-15006	145	2	more	more	ADV
crl-15006	145	3	wasted	wasted	ADJ
crl-15006	145	4	and	and	CCONJ
crl-15006	145	5	unproductive	unproductive	ADJ
crl-15006	145	6	time	time	NOUN
crl-15006	145	7	searching	search	VERB
crl-15006	145	8	for	for	ADP
crl-15006	145	9	references	reference	NOUN
crl-15006	145	10	.	.	PUNCT
crl-15006	146	1	no	no	DET
crl-15006	146	2	more	more	ADV
crl-15006	146	3	mistaken	mistaken	ADJ
crl-15006	146	4	attribution	attribution	NOUN
crl-15006	146	5	or	or	CCONJ
crl-15006	146	6	citations	citation	NOUN
crl-15006	146	7	.	.	PUNCT
crl-15006	147	1	procite	procite	NOUN
crl-15006	147	2	3.0	3.0	NUM
crl-15006	147	3	for	for	ADP
crl-15006	147	4	windows	window	NOUN
crl-15006	147	5	ensures	ensure	VERB
crl-15006	147	6	that	that	SCONJ
crl-15006	147	7	in	in	ADP
crl-15006	147	8	-	-	PUNCT
crl-15006	147	9	text	text	NOUN
crl-15006	147	10	references	reference	NOUN
crl-15006	147	11	and	and	CCONJ
crl-15006	147	12	appended	append	VERB
crl-15006	147	13	bibliographies	bibliography	NOUN
crl-15006	147	14	reflect	reflect	VERB
crl-15006	147	15	the	the	DET
crl-15006	147	16	citations	citation	NOUN
crl-15006	147	17	you	you	PRON
crl-15006	147	18	want	want	VERB
crl-15006	147	19	.	.	PUNCT
crl-15006	148	1	every	every	DET
crl-15006	148	2	time	time	NOUN
crl-15006	148	3	.	.	PUNCT
crl-15006	148	4	automatically	automatically	ADV
crl-15006	148	5	!	!	PUNCT
crl-15006	149	1	procite	procite	NOUN
crl-15006	149	2	offers	offer	VERB
crl-15006	149	3	a	a	DET
crl-15006	149	4	convenient	convenient	ADJ
crl-15006	149	5	way	way	NOUN
crl-15006	149	6	to	to	PART
crl-15006	149	7	manage	manage	VERB
crl-15006	149	8	,	,	PUNCT
crl-15006	149	9	distribute	distribute	VERB
crl-15006	149	10	,	,	PUNCT
crl-15006	149	11	and	and	CCONJ
crl-15006	149	12	print	print	VERB
crl-15006	149	13	bibliographic	bibliographic	ADJ
crl-15006	149	14	information	information	NOUN
crl-15006	149	15	.	.	PUNCT
crl-15006	150	1	procite	procite	NOUN
crl-15006	150	2	handles	handle	VERB
crl-15006	150	3	the	the	DET
crl-15006	150	4	difficult	difficult	ADJ
crl-15006	150	5	layout	layout	NOUN
crl-15006	150	6	and	and	CCONJ
crl-15006	150	7	formatting	formatting	NOUN
crl-15006	150	8	of	of	ADP
crl-15006	150	9	records	record	NOUN
crl-15006	150	10	,	,	PUNCT
crl-15006	150	11	letting	let	VERB
crl-15006	150	12	you	you	PRON
crl-15006	150	13	concentrate	concentrate	VERB
crl-15006	150	14	on	on	ADP
crl-15006	150	15	the	the	DET
crl-15006	150	16	task	task	NOUN
crl-15006	150	17	at	at	ADP
crl-15006	150	18	hand	hand	NOUN
crl-15006	150	19	.	.	PUNCT
crl-15006	151	1	experience	experience	VERB
crl-15006	151	2	the	the	DET
crl-15006	151	3	power	power	NOUN
crl-15006	151	4	and	and	CCONJ
crl-15006	151	5	versatility	versatility	NOUN
crl-15006	151	6	of	of	ADP
crl-15006	151	7	procite	procite	NOUN
crl-15006	151	8	,	,	PUNCT
crl-15006	151	9	the	the	DET
crl-15006	151	10	leading	lead	VERB
crl-15006	151	11	bibliographic	bibliographic	ADJ
crl-15006	151	12	management	management	NOUN
crl-15006	151	13	software	software	NOUN
crl-15006	151	14	program	program	NOUN
crl-15006	151	15	.	.	PUNCT
crl-15006	152	1	the	the	DET
crl-15006	152	2	only	only	ADJ
crl-15006	152	3	bibliographic	bibliographic	ADJ
crl-15006	152	4	reference	reference	NOUN
crl-15006	152	5	management	management	NOUN
crl-15006	152	6	software	software	NOUN
crl-15006	152	7	solution	solution	NOUN
crl-15006	152	8	with	with	ADP
crl-15006	152	9	"	"	PUNCT
crl-15006	152	10	cite	cite	VERB
crl-15006	152	11	while	while	SCONJ
crl-15006	152	12	you	you	PRON
crl-15006	152	13	write	write	VERB
crl-15006	152	14	.	.	PUNCT
crl-15006	152	15	"	"	PUNCT
crl-15006	153	1	dt.••f	dt.••f	PROPN
crl-15006	153	2	....	....	PUNCT
crl-15006	154	1	hr.adea::f	hr.adea::f	PROPN
crl-15006	154	2	ebrutry27,19&9	ebrutry27,19&9	PROPN
crl-15006	154	3	vet	vet	NOUN
crl-15006	154	4	-	-	PUNCT
crl-15006	154	5	w.adlcade•:44	w.adlcade•:44	NOUN
crl-15006	154	6	in•w.adlklldla	in•w.adlklldla	NOUN
crl-15006	154	7	:	:	PUNCT
crl-15006	154	8	d4	d4	PROPN
crl-15006	154	9	•ace<•):l46	•ace<•):l46	PROPN
crl-15006	154	10	lssn	lssn	ADJ
crl-15006	154	11	:	:	PUNCT
crl-15006	154	12	nea	nea	NOUN
crl-15006	154	13	:	:	PUNCT
crl-15006	154	14	~::!;7or~':=d6	~::!;7or~':=d6	PROPN
crl-15006	154	15	-	-	PUNCT
crl-15006	154	16	o•	o•	PROPN
crl-15006	154	17	wi	wi	PROPN
crl-15006	154	18	onbnt	onbnt	VERB
crl-15006	155	1	14rrict	14rrict	PROPN
crl-15006	155	2	wllo	wllo	PROPN
crl-15006	155	3	proc1lt	proc1lt	PROPN
crl-15006	155	4	w:~n~	w:~n~	NOUN
crl-15006	155	5	amtrwt	amtrwt	VERB
crl-15006	155	6	:	:	PUNCT
crl-15006	155	7	a	a	DET
crl-15006	155	8	bncfdetci!fltiorl	bncfdetci!fltiorl	PROPN
crl-15006	155	9	ofthtrelalaft•mltofunnsdmaactllnciion	ofthtrelalaft•mltofunnsdmaactllnciion	NOUN
crl-15006	155	10	to	to	PART
crl-15006	155	11	callf"fu	callf"fu	VERB
crl-15006	155	12	~	~	SYM
crl-15006	155	13	mr	mr	PROPN
crl-15006	155	14	.	.	PROPN
crl-15006	155	15	.c	.c	PROPN
crl-15006	155	16	.	.	PUNCT
crl-15006	155	17	,	,	PUNCT
crl-15006	155	18	...	...	PUNCT
crl-15006	156	1	jw	jw	X
crl-15006	156	2	:	:	PUNCT
crl-15006	156	3	bihllo	bihllo	PROPN
crl-15006	156	4	-	-	PUNCT
crl-15006	156	5	ltnkii	ltnkii	PROPN
crl-15006	156	6	/	/	SYM
crl-15006	156	7	chuyul	chuyul	NOUN
crl-15006	157	1	[	[	X
crl-15006	157	2	!	!	PUNCT
crl-15006	157	3	]	]	PUNCT
crl-15006	157	4	•	•	X