id	sid	tid	token	lemma	pos
crl-15329	1	1	owens.p65	owens.p65	PUNCT
crl-15329	1	2	the	the	DET
crl-15329	1	3	impact	impact	NOUN
crl-15329	1	4	of	of	ADP
crl-15329	1	5	change	change	NOUN
crl-15329	1	6	from	from	ADP
crl-15329	1	7	hierarchy	hierarchy	NOUN
crl-15329	1	8	to	to	ADP
crl-15329	1	9	teams	team	NOUN
crl-15329	1	10	571	571	NUM
crl-15329	1	11	the	the	DET
crl-15329	1	12	impact	impact	NOUN
crl-15329	1	13	of	of	ADP
crl-15329	1	14	change	change	NOUN
crl-15329	1	15	from	from	ADP
crl-15329	1	16	hierarchy	hierarchy	NOUN
crl-15329	1	17	to	to	ADP
crl-15329	1	18	teams	team	NOUN
crl-15329	1	19	in	in	ADP
crl-15329	1	20	two	two	NUM
crl-15329	1	21	academic	academic	ADJ
crl-15329	1	22	libraries	library	NOUN
crl-15329	1	23	:	:	PUNCT
crl-15329	1	24	intended	intend	VERB
crl-15329	1	25	results	result	NOUN
crl-15329	1	26	versus	versus	ADP
crl-15329	1	27	actual	actual	ADJ
crl-15329	1	28	results	result	NOUN
crl-15329	1	29	using	use	VERB
crl-15329	1	30	total	total	ADJ
crl-15329	1	31	quality	quality	NOUN
crl-15329	1	32	management	management	NOUN
crl-15329	1	33	irene	irene	PROPN
crl-15329	1	34	owens	owens	PROPN
crl-15329	1	35	the	the	DET
crl-15329	1	36	current	current	ADJ
crl-15329	1	37	trend	trend	NOUN
crl-15329	1	38	in	in	ADP
crl-15329	1	39	examining	examine	VERB
crl-15329	1	40	library	library	ADJ
crl-15329	1	41	administrative	administrative	ADJ
crl-15329	1	42	structures	structure	NOUN
crl-15329	1	43	to	to	PART
crl-15329	1	44	ac­	ac­	VERB
crl-15329	1	45	commodate	commodate	VERB
crl-15329	1	46	change	change	NOUN
crl-15329	1	47	is	be	AUX
crl-15329	1	48	common	common	ADJ
crl-15329	1	49	in	in	ADP
crl-15329	1	50	library	library	NOUN
crl-15329	1	51	literature	literature	NOUN
crl-15329	1	52	.	.	PUNCT
crl-15329	2	1	the	the	DET
crl-15329	2	2	team	team	NOUN
crl-15329	2	3	approach	approach	NOUN
crl-15329	2	4	,	,	PUNCT
crl-15329	2	5	used	use	VERB
crl-15329	2	6	within	within	ADP
crl-15329	2	7	the	the	DET
crl-15329	2	8	construct	construct	NOUN
crl-15329	2	9	of	of	ADP
crl-15329	2	10	total	total	ADJ
crl-15329	2	11	quality	quality	NOUN
crl-15329	2	12	management	management	NOUN
crl-15329	2	13	,	,	PUNCT
crl-15329	2	14	is	be	AUX
crl-15329	2	15	examined	examine	VERB
crl-15329	2	16	in	in	ADP
crl-15329	2	17	this	this	DET
crl-15329	2	18	case	case	NOUN
crl-15329	2	19	study	study	NOUN
crl-15329	2	20	,	,	PUNCT
crl-15329	2	21	after	after	ADP
crl-15329	2	22	which	which	PRON
crl-15329	2	23	the	the	DET
crl-15329	2	24	case	case	NOUN
crl-15329	2	25	study	study	NOUN
crl-15329	2	26	is	be	AUX
crl-15329	2	27	compared	compare	VERB
crl-15329	2	28	with	with	ADP
crl-15329	2	29	a	a	DET
crl-15329	2	30	similar	similar	ADJ
crl-15329	2	31	change	change	NOUN
crl-15329	2	32	that	that	PRON
crl-15329	2	33	took	take	VERB
crl-15329	2	34	place	place	NOUN
crl-15329	2	35	at	at	ADP
crl-15329	2	36	duke	duke	PROPN
crl-15329	2	37	university	university	PROPN
crl-15329	2	38	.	.	PUNCT
crl-15329	3	1	this	this	DET
crl-15329	3	2	article	article	NOUN
crl-15329	3	3	seeks	seek	VERB
crl-15329	3	4	to	to	ADP
crl-15329	3	5	ascer­	ascer­	PROPN
crl-15329	3	6	tain	tain	PROPN
crl-15329	3	7	the	the	DET
crl-15329	3	8	degree	degree	NOUN
crl-15329	3	9	to	to	PART
crl-15329	3	10	which	which	PRON
crl-15329	3	11	the	the	DET
crl-15329	3	12	goals	goal	NOUN
crl-15329	3	13	of	of	ADP
crl-15329	3	14	the	the	DET
crl-15329	3	15	change	change	NOUN
crl-15329	3	16	are	be	AUX
crl-15329	3	17	met	meet	VERB
crl-15329	3	18	and/or	and/or	CCONJ
crl-15329	3	19	ex­	ex­	PROPN
crl-15329	3	20	ceeded	ceede	VERB
crl-15329	3	21	.	.	PUNCT
crl-15329	4	1	the	the	DET
crl-15329	4	2	implications	implication	NOUN
crl-15329	4	3	for	for	ADP
crl-15329	4	4	change	change	NOUN
crl-15329	4	5	from	from	ADP
crl-15329	4	6	hierarchal	hierarchal	NOUN
crl-15329	4	7	to	to	ADP
crl-15329	4	8	team	team	PROPN
crl-15329	4	9	manage­	manage­	PROPN
crl-15329	4	10	ment	ment	PROPN
crl-15329	4	11	hold	hold	VERB
crl-15329	4	12	many	many	ADJ
crl-15329	4	13	possibilities	possibility	NOUN
crl-15329	4	14	that	that	PRON
crl-15329	4	15	extend	extend	VERB
crl-15329	4	16	beyond	beyond	ADP
crl-15329	4	17	those	those	PRON
crl-15329	4	18	received	receive	VERB
crl-15329	4	19	by	by	ADP
crl-15329	4	20	tra­	tra­	ADJ
crl-15329	4	21	ditional	ditional	ADJ
crl-15329	4	22	means	mean	NOUN
crl-15329	4	23	,	,	PUNCT
crl-15329	4	24	benefitting	benefit	VERB
crl-15329	4	25	the	the	DET
crl-15329	4	26	full	full	ADJ
crl-15329	4	27	-	-	PUNCT
crl-15329	4	28	time	time	NOUN
crl-15329	4	29	staff	staff	NOUN
crl-15329	4	30	and	and	CCONJ
crl-15329	4	31	customers	customer	NOUN
crl-15329	4	32	,	,	PUNCT
crl-15329	4	33	as	as	ADV
crl-15329	4	34	well	well	ADV
crl-15329	4	35	as	as	ADP
crl-15329	4	36	student	student	NOUN
crl-15329	4	37	assistants	assistant	NOUN
crl-15329	4	38	.	.	PUNCT
crl-15329	5	1	student	student	NOUN
crl-15329	5	2	assistants	assistant	NOUN
crl-15329	5	3	make	make	VERB
crl-15329	5	4	up	up	ADP
crl-15329	5	5	a	a	DET
crl-15329	5	6	large	large	ADJ
crl-15329	5	7	portion	portion	NOUN
crl-15329	5	8	of	of	ADP
crl-15329	5	9	the	the	DET
crl-15329	5	10	part	part	ADJ
crl-15329	5	11	-	-	PUNCT
crl-15329	5	12	time	time	NOUN
crl-15329	5	13	academic	academic	ADJ
crl-15329	5	14	library	library	NOUN
crl-15329	5	15	staff	staff	NOUN
crl-15329	5	16	and	and	CCONJ
crl-15329	5	17	offer	offer	VERB
crl-15329	5	18	a	a	DET
crl-15329	5	19	sometimes	sometimes	ADV
crl-15329	5	20	“	"	PUNCT
crl-15329	5	21	untapped	untapped	ADJ
crl-15329	5	22	”	"	PUNCT
crl-15329	5	23	re­	re­	PROPN
crl-15329	5	24	source	source	NOUN
crl-15329	5	25	.	.	PUNCT
crl-15329	6	1	the	the	DET
crl-15329	6	2	inclusion	inclusion	NOUN
crl-15329	6	3	of	of	ADP
crl-15329	6	4	students	student	NOUN
crl-15329	6	5	in	in	ADP
crl-15329	6	6	comprising	comprise	VERB
crl-15329	6	7	teams	team	NOUN
crl-15329	6	8	may	may	AUX
crl-15329	6	9	be	be	AUX
crl-15329	6	10	a	a	DET
crl-15329	6	11	refresh­	refresh­	ADJ
crl-15329	6	12	ing	ing	ADJ
crl-15329	6	13	and	and	CCONJ
crl-15329	6	14	productive	productive	ADJ
crl-15329	6	15	change	change	NOUN
crl-15329	6	16	in	in	ADP
crl-15329	6	17	management	management	NOUN
crl-15329	6	18	structure	structure	NOUN
crl-15329	6	19	.	.	PUNCT
crl-15329	7	1	the	the	DET
crl-15329	7	2	article	article	NOUN
crl-15329	7	3	ques­	ques­	PROPN
crl-15329	7	4	tions	tion	NOUN
crl-15329	7	5	a	a	DET
crl-15329	7	6	real	real	ADJ
crl-15329	7	7	change	change	NOUN
crl-15329	7	8	from	from	ADP
crl-15329	7	9	hierarchy	hierarchy	NOUN
crl-15329	7	10	to	to	ADP
crl-15329	7	11	teams	team	NOUN
crl-15329	7	12	and	and	CCONJ
crl-15329	7	13	also	also	ADV
crl-15329	7	14	suggests	suggest	VERB
crl-15329	7	15	that	that	SCONJ
crl-15329	7	16	librarianship	librarianship	NOUN
crl-15329	7	17	may	may	AUX
crl-15329	7	18	need	need	VERB
crl-15329	7	19	to	to	PART
crl-15329	7	20	redefine	redefine	VERB
crl-15329	7	21	the	the	DET
crl-15329	7	22	meaning	meaning	NOUN
crl-15329	7	23	of	of	ADP
crl-15329	7	24	“	"	PUNCT
crl-15329	7	25	profit	profit	NOUN
crl-15329	7	26	”	"	PUNCT
crl-15329	7	27	in	in	ADP
crl-15329	7	28	a	a	DET
crl-15329	7	29	nonprofit	nonprofit	ADJ
crl-15329	7	30	environment	environment	NOUN
crl-15329	7	31	.	.	PUNCT
crl-15329	8	1	he	he	PRON
crl-15329	8	2	study	study	VERB
crl-15329	8	3	of	of	ADP
crl-15329	8	4	modern	modern	ADJ
crl-15329	8	5	manage­	manage­	PROPN
crl-15329	8	6	ment	ment	NOUN
crl-15329	8	7	began	begin	VERB
crl-15329	8	8	in	in	ADP
crl-15329	8	9	the	the	DET
crl-15329	8	10	for	for	ADP
crl-15329	8	11	-	-	PUNCT
crl-15329	8	12	profit	profit	NOUN
crl-15329	8	13	sector	sector	NOUN
crl-15329	8	14	and	and	CCONJ
crl-15329	8	15	since	since	SCONJ
crl-15329	8	16	its	its	PRON
crl-15329	8	17	beginning	beginning	NOUN
crl-15329	8	18	has	have	AUX
crl-15329	8	19	generally	generally	ADV
crl-15329	8	20	affected	affect	VERB
crl-15329	8	21	what	what	PRON
crl-15329	8	22	has	have	AUX
crl-15329	8	23	happened	happen	VERB
crl-15329	8	24	in	in	ADP
crl-15329	8	25	the	the	DET
crl-15329	8	26	not	not	PART
crl-15329	8	27	-	-	PUNCT
crl-15329	8	28	for	for	ADP
crl-15329	8	29	-	-	PUNCT
crl-15329	8	30	profit	profit	NOUN
crl-15329	8	31	sec­	sec­	NOUN
crl-15329	8	32	tor	tor	NOUN
crl-15329	8	33	.	.	PUNCT
crl-15329	9	1	the	the	DET
crl-15329	9	2	fact	fact	NOUN
crl-15329	9	3	that	that	SCONJ
crl-15329	9	4	academic	academic	ADJ
crl-15329	9	5	courses	course	NOUN
crl-15329	9	6	that	that	PRON
crl-15329	9	7	specifically	specifically	ADV
crl-15329	9	8	address	address	VERB
crl-15329	9	9	not	not	PART
crl-15329	9	10	-	-	PUNCT
crl-15329	9	11	for	for	ADP
crl-15329	9	12	-	-	PUNCT
crl-15329	9	13	profits	profit	NOUN
crl-15329	9	14	con­	con­	NOUN
crl-15329	9	15	tinue	tinue	NOUN
crl-15329	9	16	to	to	PART
crl-15329	9	17	be	be	AUX
crl-15329	9	18	offered	offer	VERB
crl-15329	9	19	,	,	PUNCT
crl-15329	9	20	particularly	particularly	ADV
crl-15329	9	21	in	in	ADP
crl-15329	9	22	schools	school	NOUN
crl-15329	9	23	of	of	ADP
crl-15329	9	24	business	business	NOUN
crl-15329	9	25	,	,	PUNCT
crl-15329	9	26	implies	imply	VERB
crl-15329	9	27	that	that	SCONJ
crl-15329	9	28	significant	significant	ADJ
crl-15329	9	29	dif­	dif­	NOUN
crl-15329	9	30	ferences	ference	NOUN
crl-15329	9	31	still	still	ADV
crl-15329	9	32	exist	exist	VERB
crl-15329	9	33	between	between	ADP
crl-15329	9	34	the	the	DET
crl-15329	9	35	two	two	NUM
crl-15329	9	36	ap­	ap­	NOUN
crl-15329	9	37	proaches	proache	NOUN
crl-15329	9	38	.	.	PUNCT
crl-15329	10	1	one	one	NUM
crl-15329	10	2	of	of	ADP
crl-15329	10	3	the	the	DET
crl-15329	10	4	major	major	ADJ
crl-15329	10	5	differences	difference	NOUN
crl-15329	10	6	listed	list	VERB
crl-15329	10	7	by	by	ADP
crl-15329	10	8	william	william	PROPN
crl-15329	10	9	h.	h.	PROPN
crl-15329	10	10	newman	newman	PROPN
crl-15329	10	11	and	and	CCONJ
crl-15329	10	12	harvey	harvey	PROPN
crl-15329	10	13	w.	w.	PROPN
crl-15329	10	14	wallender	wallender	PROPN
crl-15329	10	15	iii	iii	PROPN
crl-15329	10	16	is	be	AUX
crl-15329	10	17	that	that	SCONJ
crl-15329	10	18	for	for	ADP
crl-15329	10	19	-	-	PUNCT
crl-15329	10	20	profit	profit	NOUN
crl-15329	10	21	organizations	organization	NOUN
crl-15329	10	22	tend	tend	VERB
crl-15329	10	23	to	to	PART
crl-15329	10	24	know	know	VERB
crl-15329	10	25	much	much	ADV
crl-15329	10	26	more	more	ADJ
crl-15329	10	27	about	about	ADP
crl-15329	10	28	their	their	PRON
crl-15329	10	29	customers	customer	NOUN
crl-15329	10	30	than	than	SCONJ
crl-15329	10	31	do	do	VERB
crl-15329	10	32	not	not	PART
crl-15329	10	33	-	-	PUNCT
crl-15329	10	34	for­	for­	VERB
crl-15329	10	35	profits	profit	NOUN
crl-15329	10	36	and	and	CCONJ
crl-15329	10	37	,	,	PUNCT
crl-15329	10	38	therefore	therefore	ADV
crl-15329	10	39	,	,	PUNCT
crl-15329	10	40	there	there	PRON
crl-15329	10	41	is	be	VERB
crl-15329	10	42	a	a	DET
crl-15329	10	43	weak	weak	ADJ
crl-15329	10	44	cus­	cus­	NOUN
crl-15329	10	45	tomer	tomer	NOUN
crl-15329	10	46	influence	influence	NOUN
crl-15329	10	47	on	on	ADP
crl-15329	10	48	not	not	PART
crl-15329	10	49	-	-	PUNCT
crl-15329	10	50	for	for	ADP
crl-15329	10	51	-	-	PUNCT
crl-15329	10	52	profits.1	profits.1	NOUN
crl-15329	10	53	two	two	NUM
crl-15329	10	54	trends	trend	NOUN
crl-15329	10	55	that	that	PRON
crl-15329	10	56	represent	represent	VERB
crl-15329	10	57	differences	difference	NOUN
crl-15329	10	58	between	between	ADP
crl-15329	10	59	the	the	DET
crl-15329	10	60	not	not	PART
crl-15329	10	61	-	-	PUNCT
crl-15329	10	62	for	for	ADP
crl-15329	10	63	-	-	PUNCT
crl-15329	10	64	profit	profit	NOUN
crl-15329	10	65	and	and	CCONJ
crl-15329	10	66	for	for	ADP
crl-15329	10	67	-	-	PUNCT
crl-15329	10	68	profit	profit	NOUN
crl-15329	10	69	sectors	sector	NOUN
crl-15329	10	70	have	have	VERB
crl-15329	10	71	to	to	PART
crl-15329	10	72	do	do	VERB
crl-15329	10	73	with	with	ADP
crl-15329	10	74	their	their	PRON
crl-15329	10	75	relative	relative	ADJ
crl-15329	10	76	emphasis	emphasis	NOUN
crl-15329	10	77	on	on	ADP
crl-15329	10	78	benchmarking	benchmarke	VERB
crl-15329	10	79	—	—	PUNCT
crl-15329	10	80	the	the	DET
crl-15329	10	81	search	search	NOUN
crl-15329	10	82	for	for	ADP
crl-15329	10	83	industry	industry	NOUN
crl-15329	10	84	’s	’s	PART
crl-15329	10	85	best	good	ADJ
crl-15329	10	86	practices	practice	NOUN
crl-15329	10	87	that	that	PRON
crl-15329	10	88	leads	lead	VERB
crl-15329	10	89	to	to	ADP
crl-15329	10	90	su­	su­	PROPN
crl-15329	10	91	perior	perior	ADJ
crl-15329	10	92	performance	performance	NOUN
crl-15329	10	93	,	,	PUNCT
crl-15329	10	94	marketing	marketing	NOUN
crl-15329	10	95	,	,	PUNCT
crl-15329	10	96	and	and	CCONJ
crl-15329	10	97	to­	to­	ADV
crl-15329	10	98	tal	tal	ADJ
crl-15329	10	99	quality	quality	NOUN
crl-15329	10	100	management	management	NOUN
crl-15329	10	101	(	(	PUNCT
crl-15329	10	102	tqm	tqm	ADJ
crl-15329	10	103	)	)	PUNCT
crl-15329	10	104	.	.	PUNCT
crl-15329	11	1	generirene	generirene	NOUN
crl-15329	11	2	owens	owens	PROPN
crl-15329	11	3	is	be	AUX
crl-15329	11	4	an	an	DET
crl-15329	11	5	assistant	assistant	ADJ
crl-15329	11	6	professor	professor	NOUN
crl-15329	11	7	in	in	ADP
crl-15329	11	8	the	the	DET
crl-15329	11	9	graduate	graduate	ADJ
crl-15329	11	10	school	school	NOUN
crl-15329	11	11	of	of	ADP
crl-15329	11	12	library	library	NOUN
crl-15329	11	13	and	and	CCONJ
crl-15329	11	14	information	information	NOUN
crl-15329	11	15	science	science	NOUN
crl-15329	11	16	at	at	ADP
crl-15329	11	17	the	the	DET
crl-15329	11	18	university	university	PROPN
crl-15329	11	19	of	of	ADP
crl-15329	11	20	texas	texas	PROPN
crl-15329	11	21	at	at	ADP
crl-15329	11	22	austin	austin	PROPN
crl-15329	11	23	;	;	PUNCT
crl-15329	11	24	e	e	X
crl-15329	11	25	-	-	NOUN
crl-15329	11	26	mail	mail	NOUN
crl-15329	11	27	:	:	PUNCT
crl-15329	11	28	iowens@gslis.utexas.edu	iowens@gslis.utexas.edu	NUM
crl-15329	11	29	.	.	NOUN
crl-15329	12	1	571	571	NUM
crl-15329	12	2	mailto:iowens@gslis.utexas.edu	mailto:iowens@gslis.utexas.edu	PROPN
crl-15329	12	3	572	572	NUM
crl-15329	12	4	college	college	PROPN
crl-15329	12	5	&	&	CCONJ
crl-15329	12	6	research	research	PROPN
crl-15329	12	7	libraries	library	NOUN
crl-15329	12	8	november	november	PROPN
crl-15329	12	9	1999	1999	NUM
crl-15329	12	10	ally	ally	NOUN
crl-15329	12	11	,	,	PUNCT
crl-15329	12	12	the	the	DET
crl-15329	12	13	for	for	ADP
crl-15329	12	14	-	-	PUNCT
crl-15329	12	15	profit	profit	NOUN
crl-15329	12	16	sector	sector	NOUN
crl-15329	12	17	places	place	VERB
crl-15329	12	18	greater	great	ADJ
crl-15329	12	19	emphasis	emphasis	NOUN
crl-15329	12	20	on	on	ADP
crl-15329	12	21	the	the	DET
crl-15329	12	22	incorporation	incorporation	NOUN
crl-15329	12	23	of	of	ADP
crl-15329	12	24	mod­	mod­	NOUN
crl-15329	12	25	ern	ern	PROPN
crl-15329	12	26	practices	practice	NOUN
crl-15329	12	27	than	than	ADP
crl-15329	12	28	the	the	DET
crl-15329	12	29	not	not	PART
crl-15329	12	30	-	-	PUNCT
crl-15329	12	31	for	for	ADP
crl-15329	12	32	-	-	PUNCT
crl-15329	12	33	profit	profit	NOUN
crl-15329	12	34	sec­	sec­	NOUN
crl-15329	12	35	tor	tor	NOUN
crl-15329	12	36	does	do	AUX
crl-15329	12	37	.	.	PUNCT
crl-15329	13	1	case	case	NOUN
crl-15329	13	2	study	study	VERB
crl-15329	13	3	the	the	DET
crl-15329	13	4	purpose	purpose	NOUN
crl-15329	13	5	of	of	ADP
crl-15329	13	6	this	this	DET
crl-15329	13	7	article	article	NOUN
crl-15329	13	8	is	be	AUX
crl-15329	13	9	to	to	PART
crl-15329	13	10	develop	develop	VERB
crl-15329	13	11	a	a	DET
crl-15329	13	12	case	case	NOUN
crl-15329	13	13	study	study	NOUN
crl-15329	13	14	from	from	ADP
crl-15329	13	15	the	the	DET
crl-15329	13	16	author	author	NOUN
crl-15329	13	17	’s	’s	PART
crl-15329	13	18	research	research	NOUN
crl-15329	13	19	conducted	conduct	VERB
crl-15329	13	20	in	in	ADP
crl-15329	13	21	1996	1996	NUM
crl-15329	13	22	at	at	ADP
crl-15329	13	23	a	a	DET
crl-15329	13	24	southwestern	southwestern	ADJ
crl-15329	13	25	uni­	uni­	NOUN
crl-15329	13	26	versity	versity	NOUN
crl-15329	13	27	,	,	PUNCT
crl-15329	13	28	where	where	SCONJ
crl-15329	13	29	a	a	DET
crl-15329	13	30	change	change	NOUN
crl-15329	13	31	was	be	AUX
crl-15329	13	32	made	make	VERB
crl-15329	13	33	from	from	ADP
crl-15329	13	34	hierarchy	hierarchy	NOUN
crl-15329	13	35	to	to	ADP
crl-15329	13	36	teams	team	NOUN
crl-15329	13	37	within	within	ADP
crl-15329	13	38	the	the	DET
crl-15329	13	39	context	context	NOUN
crl-15329	13	40	of	of	ADP
crl-15329	13	41	tqm	tqm	ADJ
crl-15329	13	42	.	.	PUNCT
crl-15329	14	1	the	the	DET
crl-15329	14	2	article	article	NOUN
crl-15329	14	3	then	then	ADV
crl-15329	14	4	compares	compare	VERB
crl-15329	14	5	the	the	DET
crl-15329	14	6	case	case	NOUN
crl-15329	14	7	study	study	NOUN
crl-15329	14	8	from	from	ADP
crl-15329	14	9	that	that	DET
crl-15329	14	10	research	research	NOUN
crl-15329	14	11	with	with	ADP
crl-15329	14	12	a	a	DET
crl-15329	14	13	similar	similar	ADJ
crl-15329	14	14	change	change	NOUN
crl-15329	14	15	from	from	ADP
crl-15329	14	16	hierarchy	hierarchy	NOUN
crl-15329	14	17	to	to	ADP
crl-15329	14	18	teams	team	NOUN
crl-15329	14	19	,	,	PUNCT
crl-15329	14	20	also	also	ADV
crl-15329	14	21	within	within	ADP
crl-15329	14	22	the	the	DET
crl-15329	14	23	context	context	NOUN
crl-15329	14	24	of	of	ADP
crl-15329	14	25	tqm	tqm	ADJ
crl-15329	14	26	,	,	PUNCT
crl-15329	14	27	at	at	ADP
crl-15329	14	28	duke	duke	PROPN
crl-15329	14	29	uni­	uni­	NOUN
crl-15329	14	30	versity	versity	NOUN
crl-15329	14	31	as	as	SCONJ
crl-15329	14	32	reported	report	VERB
crl-15329	14	33	in	in	ADP
crl-15329	14	34	an	an	DET
crl-15329	14	35	article	article	NOUN
crl-15329	14	36	by	by	ADP
crl-15329	14	37	john	john	PROPN
crl-15329	14	38	lubans.2	lubans.2	PROPN
crl-15329	14	39	because	because	SCONJ
crl-15329	14	40	the	the	DET
crl-15329	14	41	researcher	researcher	NOUN
crl-15329	14	42	prom­	prom­	PROPN
crl-15329	14	43	ised	ise	VERB
crl-15329	14	44	anonymity	anonymity	NOUN
crl-15329	14	45	to	to	ADP
crl-15329	14	46	the	the	DET
crl-15329	14	47	southwestern	southwestern	ADJ
crl-15329	14	48	in­	in­	NOUN
crl-15329	14	49	stitution	stitution	NOUN
crl-15329	14	50	and	and	CCONJ
crl-15329	14	51	to	to	ADP
crl-15329	14	52	the	the	DET
crl-15329	14	53	participants	participant	NOUN
crl-15329	14	54	in	in	ADP
crl-15329	14	55	the	the	DET
crl-15329	14	56	survey	survey	NOUN
crl-15329	14	57	and	and	CCONJ
crl-15329	14	58	interviews	interview	NOUN
crl-15329	14	59	,	,	PUNCT
crl-15329	14	60	they	they	PRON
crl-15329	14	61	are	be	AUX
crl-15329	14	62	referred	refer	VERB
crl-15329	14	63	to	to	ADP
crl-15329	14	64	here	here	ADV
crl-15329	14	65	as	as	ADP
crl-15329	14	66	university	university	NOUN
crl-15329	14	67	x.	x.	NOUN
crl-15329	14	68	a	a	DET
crl-15329	14	69	key	key	ADJ
crl-15329	14	70	problem	problem	NOUN
crl-15329	14	71	in	in	ADP
crl-15329	14	72	using	use	VERB
crl-15329	14	73	teams	team	NOUN
crl-15329	14	74	rather	rather	ADV
crl-15329	14	75	than	than	ADP
crl-15329	14	76	hierarchy	hierarchy	NOUN
crl-15329	14	77	is	be	AUX
crl-15329	14	78	that	that	SCONJ
crl-15329	14	79	organizations	organization	NOUN
crl-15329	14	80	do	do	AUX
crl-15329	14	81	not	not	PART
crl-15329	14	82	hire	hire	VERB
crl-15329	14	83	,	,	PUNCT
crl-15329	14	84	fire	fire	NOUN
crl-15329	14	85	,	,	PUNCT
crl-15329	14	86	and	and	CCONJ
crl-15329	14	87	promote	promote	VERB
crl-15329	14	88	teams	team	NOUN
crl-15329	14	89	but	but	CCONJ
crl-15329	14	90	,	,	PUNCT
crl-15329	14	91	instead	instead	ADV
crl-15329	14	92	,	,	PUNCT
crl-15329	14	93	hire	hire	NOUN
crl-15329	14	94	,	,	PUNCT
crl-15329	14	95	fire	fire	NOUN
crl-15329	14	96	,	,	PUNCT
crl-15329	14	97	and	and	CCONJ
crl-15329	14	98	promote	promote	VERB
crl-15329	14	99	individuals	individual	NOUN
crl-15329	14	100	.	.	PUNCT
crl-15329	15	1	the	the	DET
crl-15329	15	2	shift	shift	NOUN
crl-15329	15	3	from	from	ADP
crl-15329	15	4	hierarchy	hierarchy	NOUN
crl-15329	15	5	to	to	ADP
crl-15329	15	6	teams	team	NOUN
crl-15329	15	7	in	in	ADP
crl-15329	15	8	both	both	DET
crl-15329	15	9	libraries	library	NOUN
crl-15329	15	10	involved	involve	VERB
crl-15329	15	11	the	the	DET
crl-15329	15	12	adoption	adoption	NOUN
crl-15329	15	13	and	and	CCONJ
crl-15329	15	14	incorporation	incorporation	NOUN
crl-15329	15	15	of	of	ADP
crl-15329	15	16	tqm	tqm	ADJ
crl-15329	15	17	principles	principle	NOUN
crl-15329	15	18	.	.	PUNCT
crl-15329	16	1	a	a	DET
crl-15329	16	2	quick	quick	ADJ
crl-15329	16	3	look	look	NOUN
crl-15329	16	4	at	at	ADP
crl-15329	16	5	the	the	DET
crl-15329	16	6	development	development	NOUN
crl-15329	16	7	of	of	ADP
crl-15329	16	8	management	management	NOUN
crl-15329	16	9	theory	theory	NOUN
crl-15329	16	10	reflects	reflect	VERB
crl-15329	16	11	the	the	DET
crl-15329	16	12	results	result	NOUN
crl-15329	16	13	that	that	PRON
crl-15329	16	14	were	be	AUX
crl-15329	16	15	his­	his­	PROPN
crl-15329	16	16	torically	torically	ADV
crl-15329	16	17	related	relate	VERB
crl-15329	16	18	to	to	ADP
crl-15329	16	19	various	various	ADJ
crl-15329	16	20	approaches	approach	NOUN
crl-15329	16	21	.	.	PUNCT
crl-15329	17	1	frederick	frederick	PROPN
crl-15329	17	2	taylor	taylor	PROPN
crl-15329	17	3	,	,	PUNCT
crl-15329	17	4	father	father	NOUN
crl-15329	17	5	of	of	ADP
crl-15329	17	6	the	the	DET
crl-15329	17	7	scientific	scientific	ADJ
crl-15329	17	8	management	management	NOUN
crl-15329	17	9	approach	approach	NOUN
crl-15329	17	10	,	,	PUNCT
crl-15329	17	11	placed	place	VERB
crl-15329	17	12	a	a	DET
crl-15329	17	13	great	great	ADJ
crl-15329	17	14	emphasis	emphasis	NOUN
crl-15329	17	15	on	on	ADP
crl-15329	17	16	efficiency	efficiency	NOUN
crl-15329	17	17	.	.	PUNCT
crl-15329	18	1	henri	henri	PROPN
crl-15329	18	2	fayol	fayol	PROPN
crl-15329	18	3	,	,	PUNCT
crl-15329	18	4	of	of	ADP
crl-15329	18	5	the	the	DET
crl-15329	18	6	classical	classical	ADJ
crl-15329	18	7	movement	movement	NOUN
crl-15329	18	8	,	,	PUNCT
crl-15329	18	9	wanted	want	VERB
crl-15329	18	10	his	his	PRON
crl-15329	18	11	ap­	ap­	NOUN
crl-15329	18	12	proach	proach	ADV
crl-15329	18	13	to	to	PART
crl-15329	18	14	result	result	VERB
crl-15329	18	15	in	in	ADP
crl-15329	18	16	more	more	ADV
crl-15329	18	17	clearly	clearly	ADV
crl-15329	18	18	defined	define	VERB
crl-15329	18	19	roles	role	NOUN
crl-15329	18	20	for	for	ADP
crl-15329	18	21	managers	manager	NOUN
crl-15329	18	22	.	.	PUNCT
crl-15329	19	1	fayol	fayol	PROPN
crl-15329	19	2	also	also	ADV
crl-15329	19	3	identified	identify	VERB
crl-15329	19	4	universal	universal	ADJ
crl-15329	19	5	principles	principle	NOUN
crl-15329	19	6	(	(	PUNCT
crl-15329	19	7	unity	unity	NOUN
crl-15329	19	8	of	of	ADP
crl-15329	19	9	command	command	NOUN
crl-15329	19	10	,	,	PUNCT
crl-15329	19	11	division	division	NOUN
crl-15329	19	12	of	of	ADP
crl-15329	19	13	work	work	NOUN
crl-15329	19	14	,	,	PUNCT
crl-15329	19	15	authority	authority	NOUN
crl-15329	19	16	,	,	PUNCT
crl-15329	19	17	discipline	discipline	NOUN
crl-15329	19	18	,	,	PUNCT
crl-15329	19	19	unity	unity	NOUN
crl-15329	19	20	of	of	ADP
crl-15329	19	21	direction	direction	NOUN
crl-15329	19	22	,	,	PUNCT
crl-15329	19	23	centralization	centralization	NOUN
crl-15329	19	24	,	,	PUNCT
crl-15329	19	25	etc	etc	X
crl-15329	19	26	.	.	X
crl-15329	19	27	)	)	PUNCT
crl-15329	19	28	with	with	ADP
crl-15329	19	29	the	the	DET
crl-15329	19	30	ultimate	ultimate	ADJ
crl-15329	19	31	result	result	NOUN
crl-15329	19	32	of	of	ADP
crl-15329	19	33	building	build	VERB
crl-15329	19	34	a	a	DET
crl-15329	19	35	unified	unified	ADJ
crl-15329	19	36	theory	theory	NOUN
crl-15329	19	37	of	of	ADP
crl-15329	19	38	management	management	NOUN
crl-15329	19	39	.	.	PUNCT
crl-15329	20	1	max	max	PROPN
crl-15329	20	2	weber	weber	PROPN
crl-15329	20	3	emphasized	emphasize	VERB
crl-15329	20	4	optimally	optimally	ADV
crl-15329	20	5	tight	tight	ADJ
crl-15329	20	6	and	and	CCONJ
crl-15329	20	7	appropriate	appropriate	ADJ
crl-15329	20	8	hierarchical	hierarchical	ADJ
crl-15329	20	9	structures	structure	NOUN
crl-15329	20	10	.	.	PUNCT
crl-15329	21	1	elton	elton	PROPN
crl-15329	21	2	mayo	mayo	PROPN
crl-15329	21	3	,	,	PUNCT
crl-15329	21	4	mary	mary	PROPN
crl-15329	21	5	follett	follett	PROPN
crl-15329	21	6	,	,	PUNCT
crl-15329	21	7	and	and	CCONJ
crl-15329	21	8	associates	associate	NOUN
crl-15329	21	9	stressed	stress	VERB
crl-15329	21	10	the	the	DET
crl-15329	21	11	collective	collective	ADJ
crl-15329	21	12	importance	importance	NOUN
crl-15329	21	13	of	of	ADP
crl-15329	21	14	groups	group	NOUN
crl-15329	21	15	,	,	PUNCT
crl-15329	21	16	individuals	individual	NOUN
crl-15329	21	17	,	,	PUNCT
crl-15329	21	18	esprit	esprit	X
crl-15329	21	19	de	de	X
crl-15329	21	20	corps	corps	X
crl-15329	21	21	,	,	PUNCT
crl-15329	21	22	and	and	CCONJ
crl-15329	21	23	productivity	productivity	NOUN
crl-15329	21	24	.	.	PUNCT
crl-15329	22	1	the	the	DET
crl-15329	22	2	contingency	contingency	NOUN
crl-15329	22	3	school	school	NOUN
crl-15329	22	4	of	of	ADP
crl-15329	22	5	management	management	NOUN
crl-15329	22	6	stressed	stress	VERB
crl-15329	22	7	the	the	DET
crl-15329	22	8	eclectic	eclectic	ADJ
crl-15329	22	9	and	and	CCONJ
crl-15329	22	10	situational	situational	ADJ
crl-15329	22	11	use	use	NOUN
crl-15329	22	12	of	of	ADP
crl-15329	22	13	multiple	multiple	ADJ
crl-15329	22	14	managerial	managerial	ADJ
crl-15329	22	15	approaches	approach	NOUN
crl-15329	22	16	,	,	PUNCT
crl-15329	22	17	and	and	CCONJ
crl-15329	22	18	w.	w.	PROPN
crl-15329	22	19	edwards	edwards	PROPN
crl-15329	22	20	deming	deming	PROPN
crl-15329	22	21	stressed	stress	VERB
crl-15329	22	22	a	a	DET
crl-15329	22	23	focus	focus	NOUN
crl-15329	22	24	on	on	ADP
crl-15329	22	25	processes	process	NOUN
crl-15329	22	26	,	,	PUNCT
crl-15329	22	27	outcomes	outcome	NOUN
crl-15329	22	28	,	,	PUNCT
crl-15329	22	29	and	and	CCONJ
crl-15329	22	30	quality	quality	NOUN
crl-15329	22	31	.	.	PUNCT
crl-15329	23	1	this	this	DET
crl-15329	23	2	research	research	NOUN
crl-15329	23	3	consolidates	consolidate	VERB
crl-15329	23	4	these	these	DET
crl-15329	23	5	various	various	ADJ
crl-15329	23	6	managerial	managerial	ADJ
crl-15329	23	7	approaches	approach	NOUN
crl-15329	23	8	in	in	ADP
crl-15329	23	9	addressing	address	VERB
crl-15329	23	10	the	the	DET
crl-15329	23	11	problem	problem	NOUN
crl-15329	23	12	of	of	ADP
crl-15329	23	13	organizational	organizational	ADJ
crl-15329	23	14	change	change	NOUN
crl-15329	23	15	that	that	PRON
crl-15329	23	16	seeks	seek	VERB
crl-15329	23	17	to	to	PART
crl-15329	23	18	move	move	VERB
crl-15329	23	19	from	from	ADP
crl-15329	23	20	an	an	DET
crl-15329	23	21	em­	em­	NOUN
crl-15329	23	22	phasis	phasis	NOUN
crl-15329	23	23	on	on	ADP
crl-15329	23	24	hierarchy	hierarchy	NOUN
crl-15329	23	25	to	to	ADP
crl-15329	23	26	teamwork	teamwork	NOUN
crl-15329	23	27	.	.	PUNCT
crl-15329	24	1	theory	theory	NOUN
crl-15329	24	2	and	and	CCONJ
crl-15329	24	3	background	background	NOUN
crl-15329	24	4	the	the	DET
crl-15329	24	5	use	use	NOUN
crl-15329	24	6	of	of	ADP
crl-15329	24	7	hierarchy	hierarchy	NOUN
crl-15329	24	8	,	,	PUNCT
crl-15329	24	9	a	a	DET
crl-15329	24	10	means	means	NOUN
crl-15329	24	11	of	of	ADP
crl-15329	24	12	layer­	layer­	PROPN
crl-15329	24	13	ing	e	VERB
crl-15329	24	14	the	the	DET
crl-15329	24	15	staff	staff	NOUN
crl-15329	24	16	of	of	ADP
crl-15329	24	17	an	an	DET
crl-15329	24	18	organization	organization	NOUN
crl-15329	24	19	into	into	ADP
crl-15329	24	20	cat­	cat­	ADJ
crl-15329	24	21	egories	egorie	NOUN
crl-15329	24	22	of	of	ADP
crl-15329	24	23	work	work	NOUN
crl-15329	24	24	responsibilities	responsibility	NOUN
crl-15329	24	25	and	and	CCONJ
crl-15329	24	26	ac­	ac­	ADJ
crl-15329	24	27	countability	countability	NOUN
crl-15329	24	28	,	,	PUNCT
crl-15329	24	29	has	have	AUX
crl-15329	24	30	been	be	AUX
crl-15329	24	31	in	in	ADP
crl-15329	24	32	existence	existence	NOUN
crl-15329	24	33	for	for	ADP
crl-15329	24	34	at	at	ADV
crl-15329	24	35	least	least	ADV
crl-15329	24	36	three	three	NUM
crl-15329	24	37	millennia	millennia	NOUN
crl-15329	24	38	.	.	PUNCT
crl-15329	25	1	a	a	DET
crl-15329	25	2	major	major	ADJ
crl-15329	25	3	criticism	criticism	NOUN
crl-15329	25	4	of	of	ADP
crl-15329	25	5	hierarchy	hierarchy	NOUN
crl-15329	25	6	is	be	AUX
crl-15329	25	7	that	that	SCONJ
crl-15329	25	8	,	,	PUNCT
crl-15329	25	9	although	although	SCONJ
crl-15329	25	10	it	it	PRON
crl-15329	25	11	was	be	AUX
crl-15329	25	12	ap­	ap­	NOUN
crl-15329	25	13	propriate	propriate	NOUN
crl-15329	25	14	for	for	ADP
crl-15329	25	15	the	the	DET
crl-15329	25	16	industrial	industrial	ADJ
crl-15329	25	17	age	age	NOUN
crl-15329	25	18	,	,	PUNCT
crl-15329	25	19	it	it	PRON
crl-15329	25	20	is	be	AUX
crl-15329	25	21	no	no	ADV
crl-15329	25	22	longer	long	ADV
crl-15329	25	23	a	a	DET
crl-15329	25	24	good	good	ADJ
crl-15329	25	25	structure	structure	NOUN
crl-15329	25	26	for	for	ADP
crl-15329	25	27	dealing	deal	VERB
crl-15329	25	28	with	with	ADP
crl-15329	25	29	the	the	DET
crl-15329	25	30	increasing	increase	VERB
crl-15329	25	31	amount	amount	NOUN
crl-15329	25	32	of	of	ADP
crl-15329	25	33	change	change	NOUN
crl-15329	25	34	faced	face	VERB
crl-15329	25	35	in	in	ADP
crl-15329	25	36	the	the	DET
crl-15329	25	37	late	late	ADJ
crl-15329	25	38	twentieth	twentieth	ADJ
crl-15329	25	39	century	century	NOUN
crl-15329	25	40	’s	’s	PART
crl-15329	25	41	informa­	informa­	PROPN
crl-15329	25	42	tion	tion	PROPN
crl-15329	25	43	age	age	NOUN
crl-15329	25	44	.	.	PUNCT
crl-15329	26	1	another	another	DET
crl-15329	26	2	criticism	criticism	NOUN
crl-15329	26	3	of	of	ADP
crl-15329	26	4	hierarchy	hierarchy	NOUN
crl-15329	26	5	is	be	AUX
crl-15329	26	6	that	that	SCONJ
crl-15329	26	7	it	it	PRON
crl-15329	26	8	allocates	allocate	VERB
crl-15329	26	9	too	too	ADV
crl-15329	26	10	large	large	ADJ
crl-15329	26	11	a	a	DET
crl-15329	26	12	percentage	percentage	NOUN
crl-15329	26	13	of	of	ADP
crl-15329	26	14	decision	decision	NOUN
crl-15329	26	15	making	making	NOUN
crl-15329	26	16	(	(	PUNCT
crl-15329	26	17	and	and	CCONJ
crl-15329	26	18	therefore	therefore	ADV
crl-15329	26	19	power	power	NOUN
crl-15329	26	20	)	)	PUNCT
crl-15329	26	21	to	to	ADP
crl-15329	26	22	the	the	DET
crl-15329	26	23	top	top	NOUN
crl-15329	26	24	of	of	ADP
crl-15329	26	25	the	the	DET
crl-15329	26	26	pyramid	pyramid	NOUN
crl-15329	26	27	.	.	PUNCT
crl-15329	27	1	one	one	NUM
crl-15329	27	2	of	of	ADP
crl-15329	27	3	the	the	DET
crl-15329	27	4	means	mean	NOUN
crl-15329	27	5	by	by	ADP
crl-15329	27	6	which	which	PRON
crl-15329	27	7	the	the	DET
crl-15329	27	8	prob­	prob­	NUM
crl-15329	27	9	lems	lem	NOUN
crl-15329	27	10	of	of	ADP
crl-15329	27	11	hierarchy	hierarchy	NOUN
crl-15329	27	12	are	be	AUX
crl-15329	27	13	being	be	AUX
crl-15329	27	14	addressed	address	VERB
crl-15329	27	15	is	be	AUX
crl-15329	27	16	that	that	PRON
crl-15329	27	17	of	of	ADP
crl-15329	27	18	instituting	institute	VERB
crl-15329	27	19	a	a	DET
crl-15329	27	20	team	team	NOUN
crl-15329	27	21	approach	approach	NOUN
crl-15329	27	22	in	in	ADP
crl-15329	27	23	the	the	DET
crl-15329	27	24	management	management	NOUN
crl-15329	27	25	of	of	ADP
crl-15329	27	26	academic	academic	ADJ
crl-15329	27	27	and	and	CCONJ
crl-15329	27	28	other	other	ADJ
crl-15329	27	29	li­	li­	NOUN
crl-15329	27	30	braries	brarie	NOUN
crl-15329	27	31	.	.	PUNCT
crl-15329	28	1	on	on	ADP
crl-15329	28	2	the	the	DET
crl-15329	28	3	other	other	ADJ
crl-15329	28	4	hand	hand	NOUN
crl-15329	28	5	,	,	PUNCT
crl-15329	28	6	elliott	elliott	PROPN
crl-15329	28	7	jaques	jaques	PROPN
crl-15329	28	8	noted	note	VERB
crl-15329	28	9	that	that	SCONJ
crl-15329	28	10	a	a	DET
crl-15329	28	11	change	change	NOUN
crl-15329	28	12	from	from	ADP
crl-15329	28	13	hierarchy	hierarchy	NOUN
crl-15329	28	14	to	to	ADP
crl-15329	28	15	some	some	DET
crl-15329	28	16	other	other	ADJ
crl-15329	28	17	structural	structural	ADJ
crl-15329	28	18	form	form	NOUN
crl-15329	28	19	is	be	AUX
crl-15329	28	20	not	not	PART
crl-15329	28	21	needed	need	VERB
crl-15329	28	22	for	for	ADP
crl-15329	28	23	today	today	NOUN
crl-15329	28	24	’s	’s	PART
crl-15329	28	25	information	information	NOUN
crl-15329	28	26	age	age	NOUN
crl-15329	28	27	but	but	CCONJ
crl-15329	28	28	,	,	PUNCT
crl-15329	28	29	instead	instead	ADV
crl-15329	28	30	,	,	PUNCT
crl-15329	28	31	what	what	PRON
crl-15329	28	32	is	be	AUX
crl-15329	28	33	needed	need	VERB
crl-15329	28	34	is	be	AUX
crl-15329	28	35	a	a	DET
crl-15329	28	36	better	well	ADJ
crl-15329	28	37	understand­	understand­	ADJ
crl-15329	28	38	ing	ing	NOUN
crl-15329	28	39	of	of	ADP
crl-15329	28	40	how	how	SCONJ
crl-15329	28	41	hierarchy	hierarchy	NOUN
crl-15329	28	42	should	should	AUX
crl-15329	28	43	work	work	VERB
crl-15329	28	44	.	.	PUNCT
crl-15329	28	45	ac­	ac­	PUNCT
crl-15329	29	1	cording	cord	VERB
crl-15329	29	2	to	to	ADP
crl-15329	29	3	jaques	jaque	NOUN
crl-15329	29	4	,	,	PUNCT
crl-15329	29	5	the	the	DET
crl-15329	29	6	need	need	NOUN
crl-15329	29	7	is	be	AUX
crl-15329	29	8	manage­	manage­	NOUN
crl-15329	29	9	rial	rial	ADJ
crl-15329	29	10	hierarchy	hierarchy	NOUN
crl-15329	29	11	that	that	PRON
crl-15329	29	12	understands	understand	VERB
crl-15329	29	13	its	its	PRON
crl-15329	29	14	own	own	ADJ
crl-15329	29	15	nature	nature	NOUN
crl-15329	29	16	and	and	CCONJ
crl-15329	29	17	purpose	purpose	NOUN
crl-15329	29	18	.	.	PUNCT
crl-15329	30	1	hierarchy	hierarchy	NOUN
crl-15329	30	2	is	be	AUX
crl-15329	30	3	the	the	DET
crl-15329	30	4	only	only	ADJ
crl-15329	30	5	structure	structure	NOUN
crl-15329	30	6	that	that	PRON
crl-15329	30	7	allows	allow	VERB
crl-15329	30	8	an	an	DET
crl-15329	30	9	organiza­	organiza­	DET
crl-15329	30	10	tion	tion	NOUN
crl-15329	30	11	to	to	PART
crl-15329	30	12	employ	employ	VERB
crl-15329	30	13	large	large	ADJ
crl-15329	30	14	numbers	number	NOUN
crl-15329	30	15	of	of	ADP
crl-15329	30	16	work­	work­	PROPN
crl-15329	30	17	ers	er	NOUN
crl-15329	30	18	and	and	CCONJ
crl-15329	30	19	to	to	PART
crl-15329	30	20	preserve	preserve	VERB
crl-15329	30	21	accountability	accountability	NOUN
crl-15329	30	22	for	for	ADP
crl-15329	30	23	the	the	DET
crl-15329	30	24	work	work	NOUN
crl-15329	30	25	they	they	PRON
crl-15329	30	26	do.3	do.3	VERB
crl-15329	30	27	a	a	DET
crl-15329	30	28	key	key	ADJ
crl-15329	30	29	problem	problem	NOUN
crl-15329	30	30	in	in	ADP
crl-15329	30	31	using	use	VERB
crl-15329	30	32	teams	team	NOUN
crl-15329	30	33	rather	rather	ADV
crl-15329	30	34	than	than	ADP
crl-15329	30	35	hierarchy	hierarchy	NOUN
crl-15329	30	36	is	be	AUX
crl-15329	30	37	that	that	SCONJ
crl-15329	30	38	orga­	orga­	VERB
crl-15329	30	39	nizations	nization	NOUN
crl-15329	30	40	do	do	AUX
crl-15329	30	41	not	not	PART
crl-15329	30	42	hire	hire	VERB
crl-15329	30	43	,	,	PUNCT
crl-15329	30	44	fire	fire	NOUN
crl-15329	30	45	,	,	PUNCT
crl-15329	30	46	and	and	CCONJ
crl-15329	30	47	promote	promote	VERB
crl-15329	30	48	teams	team	NOUN
crl-15329	30	49	but	but	CCONJ
crl-15329	30	50	,	,	PUNCT
crl-15329	30	51	instead	instead	ADV
crl-15329	30	52	,	,	PUNCT
crl-15329	30	53	hire	hire	NOUN
crl-15329	30	54	,	,	PUNCT
crl-15329	30	55	fire	fire	NOUN
crl-15329	30	56	,	,	PUNCT
crl-15329	30	57	and	and	CCONJ
crl-15329	30	58	pro­	pro­	PROPN
crl-15329	30	59	mote	mote	PROPN
crl-15329	30	60	individuals	individual	NOUN
crl-15329	30	61	.	.	PUNCT
crl-15329	31	1	this	this	PRON
crl-15329	31	2	is	be	AUX
crl-15329	31	3	not	not	PART
crl-15329	31	4	to	to	PART
crl-15329	31	5	say	say	VERB
crl-15329	31	6	that	that	SCONJ
crl-15329	31	7	hierarchy	hierarchy	NOUN
crl-15329	31	8	is	be	AUX
crl-15329	31	9	not	not	PART
crl-15329	31	10	without	without	ADP
crl-15329	31	11	problems	problem	NOUN
crl-15329	31	12	.	.	PUNCT
crl-15329	32	1	one	one	NUM
crl-15329	32	2	of	of	ADP
crl-15329	32	3	the	the	DET
crl-15329	32	4	most	most	ADV
crl-15329	32	5	pronounced	pronounce	VERB
crl-15329	32	6	problems	problem	NOUN
crl-15329	32	7	is	be	AUX
crl-15329	32	8	too	too	ADV
crl-15329	32	9	much	much	ADJ
crl-15329	32	10	layering	layering	NOUN
crl-15329	32	11	.	.	PUNCT
crl-15329	33	1	when	when	SCONJ
crl-15329	33	2	too	too	ADV
crl-15329	33	3	much	much	ADJ
crl-15329	33	4	layering	layering	NOUN
crl-15329	33	5	is	be	AUX
crl-15329	33	6	used	use	VERB
crl-15329	33	7	,	,	PUNCT
crl-15329	33	8	it	it	PRON
crl-15329	33	9	can	can	AUX
crl-15329	33	10	bring	bring	VERB
crl-15329	33	11	out	out	ADP
crl-15329	33	12	the	the	DET
crl-15329	33	13	worst	bad	ADJ
crl-15329	33	14	in	in	ADP
crl-15329	33	15	hu­	hu­	PROPN
crl-15329	33	16	man	man	NOUN
crl-15329	33	17	nature	nature	NOUN
crl-15329	33	18	(	(	PUNCT
crl-15329	33	19	greed	greed	NOUN
crl-15329	33	20	,	,	PUNCT
crl-15329	33	21	insensitivity	insensitivity	NOUN
crl-15329	33	22	,	,	PUNCT
crl-15329	33	23	coer­	coer­	NOUN
crl-15329	33	24	cion	cion	NOUN
crl-15329	33	25	,	,	PUNCT
crl-15329	33	26	and	and	CCONJ
crl-15329	33	27	self	self	NOUN
crl-15329	33	28	-	-	PUNCT
crl-15329	33	29	importance	importance	NOUN
crl-15329	33	30	)	)	PUNCT
crl-15329	33	31	.	.	PUNCT
crl-15329	34	1	additionally	additionally	ADV
crl-15329	34	2	,	,	PUNCT
crl-15329	34	3	jaques	jaque	NOUN
crl-15329	34	4	stated	state	VERB
crl-15329	34	5	:	:	PUNCT
crl-15329	34	6	“	"	PUNCT
crl-15329	34	7	the	the	DET
crl-15329	34	8	trouble	trouble	NOUN
crl-15329	34	9	is	be	AUX
crl-15329	34	10	that	that	SCONJ
crl-15329	34	11	com­	com­	VERB
crl-15329	34	12	the	the	DET
crl-15329	34	13	impact	impact	NOUN
crl-15329	34	14	of	of	ADP
crl-15329	34	15	change	change	NOUN
crl-15329	34	16	from	from	ADP
crl-15329	34	17	hierarchy	hierarchy	NOUN
crl-15329	34	18	to	to	ADP
crl-15329	34	19	teams	team	NOUN
crl-15329	34	20	573	573	NUM
crl-15329	34	21	panies	panie	NOUN
crl-15329	34	22	need	need	VERB
crl-15329	34	23	two	two	NUM
crl-15329	34	24	to	to	PART
crl-15329	34	25	three	three	NUM
crl-15329	34	26	times	time	NOUN
crl-15329	34	27	as	as	ADV
crl-15329	34	28	many	many	ADJ
crl-15329	34	29	pay	pay	NOUN
crl-15329	34	30	grades	grade	NOUN
crl-15329	34	31	as	as	SCONJ
crl-15329	34	32	they	they	PRON
crl-15329	34	33	do	do	VERB
crl-15329	34	34	layers	layer	NOUN
crl-15329	34	35	,	,	PUNCT
crl-15329	34	36	and	and	CCONJ
crl-15329	34	37	once	once	SCONJ
crl-15329	34	38	they	they	PRON
crl-15329	34	39	have	have	AUX
crl-15329	34	40	established	establish	VERB
crl-15329	34	41	the	the	DET
crl-15329	34	42	pay	pay	NOUN
crl-15329	34	43	grades	grade	NOUN
crl-15329	34	44	,	,	PUNCT
crl-15329	34	45	which	which	PRON
crl-15329	34	46	are	be	AUX
crl-15329	34	47	easy	easy	ADJ
crl-15329	34	48	to	to	PART
crl-15329	34	49	describe	describe	VERB
crl-15329	34	50	and	and	CCONJ
crl-15329	34	51	set	set	VERB
crl-15329	34	52	up	up	ADP
crl-15329	34	53	,	,	PUNCT
crl-15329	34	54	they	they	PRON
crl-15329	34	55	fail	fail	VERB
crl-15329	34	56	to	to	PART
crl-15329	34	57	take	take	VERB
crl-15329	34	58	the	the	DET
crl-15329	34	59	next	next	ADJ
crl-15329	34	60	step	step	NOUN
crl-15329	34	61	and	and	CCONJ
crl-15329	34	62	set	set	VERB
crl-15329	34	63	up	up	ADP
crl-15329	34	64	a	a	DET
crl-15329	34	65	different	different	ADJ
crl-15329	34	66	managerial	managerial	ADJ
crl-15329	34	67	hierarchy	hierarchy	NOUN
crl-15329	34	68	based	base	VERB
crl-15329	34	69	on	on	ADP
crl-15329	34	70	responsibility	responsibility	NOUN
crl-15329	34	71	rather	rather	ADV
crl-15329	34	72	than	than	ADP
crl-15329	34	73	salary	salary	NOUN
crl-15329	34	74	.	.	PUNCT
crl-15329	34	75	”4	”4	PUNCT
crl-15329	35	1	the	the	DET
crl-15329	35	2	result	result	NOUN
crl-15329	35	3	is	be	AUX
crl-15329	35	4	too	too	ADV
crl-15329	35	5	many	many	ADJ
crl-15329	35	6	layers	layer	NOUN
crl-15329	35	7	.	.	PUNCT
crl-15329	36	1	despite	despite	SCONJ
crl-15329	36	2	the	the	DET
crl-15329	36	3	drawbacks	drawback	NOUN
crl-15329	36	4	of	of	ADP
crl-15329	36	5	hierarchy	hierarchy	NOUN
crl-15329	36	6	,	,	PUNCT
crl-15329	36	7	however	however	ADV
crl-15329	36	8	,	,	PUNCT
crl-15329	36	9	at­	at­	ADV
crl-15329	36	10	tempting	tempting	ADJ
crl-15329	36	11	to	to	PART
crl-15329	36	12	throw	throw	VERB
crl-15329	36	13	out	out	ADP
crl-15329	36	14	the	the	DET
crl-15329	36	15	structure	structure	NOUN
crl-15329	36	16	is	be	AUX
crl-15329	36	17	not	not	PART
crl-15329	36	18	the	the	DET
crl-15329	36	19	answer	answer	NOUN
crl-15329	36	20	.	.	PUNCT
crl-15329	37	1	rather	rather	ADV
crl-15329	37	2	,	,	PUNCT
crl-15329	37	3	the	the	DET
crl-15329	37	4	hierarchy	hierarchy	NOUN
crl-15329	37	5	can	can	AUX
crl-15329	37	6	serve	serve	VERB
crl-15329	37	7	as	as	ADP
crl-15329	37	8	a	a	DET
crl-15329	37	9	platform	platform	NOUN
crl-15329	37	10	for	for	ADP
crl-15329	37	11	the	the	DET
crl-15329	37	12	evolution	evolution	NOUN
crl-15329	37	13	of	of	ADP
crl-15329	37	14	team	team	NOUN
crl-15329	37	15	approaches	approach	NOUN
crl-15329	37	16	.	.	PUNCT
crl-15329	38	1	john	john	PROPN
crl-15329	38	2	r.	r.	PROPN
crl-15329	38	3	katzenbach	katzenbach	PROPN
crl-15329	38	4	and	and	CCONJ
crl-15329	38	5	douglas	douglas	PROPN
crl-15329	38	6	k.	k.	PROPN
crl-15329	38	7	smith	smith	PROPN
crl-15329	38	8	stated	state	VERB
crl-15329	38	9	that	that	SCONJ
crl-15329	38	10	teams	team	NOUN
crl-15329	38	11	require	require	VERB
crl-15329	38	12	both	both	CCONJ
crl-15329	38	13	in­	in­	DET
crl-15329	38	14	dividual	dividual	ADJ
crl-15329	38	15	accountability	accountability	NOUN
crl-15329	38	16	and	and	CCONJ
crl-15329	38	17	team	team	NOUN
crl-15329	38	18	account­	account­	NOUN
crl-15329	38	19	ability	ability	NOUN
crl-15329	38	20	.	.	PUNCT
crl-15329	39	1	just	just	ADV
crl-15329	39	2	as	as	SCONJ
crl-15329	39	3	jaques	jaque	NOUN
crl-15329	39	4	advised	advise	VERB
crl-15329	39	5	correction	correction	NOUN
crl-15329	39	6	to	to	ADP
crl-15329	39	7	the	the	DET
crl-15329	39	8	structure	structure	NOUN
crl-15329	39	9	of	of	ADP
crl-15329	39	10	hierarchy	hierarchy	NOUN
crl-15329	39	11	,	,	PUNCT
crl-15329	39	12	katzenbach	katzenbach	PROPN
crl-15329	39	13	and	and	CCONJ
crl-15329	39	14	smith	smith	NOUN
crl-15329	39	15	suggested	suggest	VERB
crl-15329	39	16	ways	way	NOUN
crl-15329	39	17	in	in	ADP
crl-15329	39	18	which	which	PRON
crl-15329	39	19	the	the	DET
crl-15329	39	20	team	team	NOUN
crl-15329	39	21	approach	approach	NOUN
crl-15329	39	22	may	may	AUX
crl-15329	39	23	be	be	AUX
crl-15329	39	24	better	well	ADV
crl-15329	39	25	understood	understand	VERB
crl-15329	39	26	and	and	CCONJ
crl-15329	39	27	used	use	VERB
crl-15329	39	28	more	more	ADV
crl-15329	39	29	effectively	effectively	ADV
crl-15329	39	30	.	.	PUNCT
crl-15329	40	1	for	for	SCONJ
crl-15329	40	2	teams	team	NOUN
crl-15329	40	3	to	to	PART
crl-15329	40	4	work	work	VERB
crl-15329	40	5	successfully	successfully	ADV
crl-15329	40	6	,	,	PUNCT
crl-15329	40	7	values	value	NOUN
crl-15329	40	8	must	must	AUX
crl-15329	40	9	be	be	AUX
crl-15329	40	10	used	use	VERB
crl-15329	40	11	to	to	PART
crl-15329	40	12	bring	bring	VERB
crl-15329	40	13	out	out	ADP
crl-15329	40	14	the	the	DET
crl-15329	40	15	best	good	ADJ
crl-15329	40	16	in	in	ADP
crl-15329	40	17	human	human	ADJ
crl-15329	40	18	nature	nature	NOUN
crl-15329	40	19	.	.	PUNCT
crl-15329	41	1	according	accord	VERB
crl-15329	41	2	to	to	ADP
crl-15329	41	3	katzenbach	katzenbach	NOUN
crl-15329	41	4	and	and	CCONJ
crl-15329	41	5	smith	smith	PROPN
crl-15329	41	6	:	:	PUNCT
crl-15329	41	7	team	team	NOUN
crl-15329	41	8	work	work	NOUN
crl-15329	41	9	represents	represent	VERB
crl-15329	41	10	a	a	DET
crl-15329	41	11	set	set	NOUN
crl-15329	41	12	of	of	ADP
crl-15329	41	13	val­	val­	PROPN
crl-15329	41	14	ues	ue	NOUN
crl-15329	41	15	that	that	PRON
crl-15329	41	16	encourage	encourage	VERB
crl-15329	41	17	listening	listen	VERB
crl-15329	41	18	and	and	CCONJ
crl-15329	41	19	responding	respond	VERB
crl-15329	41	20	constructively	constructively	ADV
crl-15329	41	21	to	to	ADP
crl-15329	41	22	views	view	NOUN
crl-15329	41	23	expressed	express	VERB
crl-15329	41	24	by	by	ADP
crl-15329	41	25	others	other	NOUN
crl-15329	41	26	,	,	PUNCT
crl-15329	41	27	giving	give	VERB
crl-15329	41	28	others	other	NOUN
crl-15329	41	29	the	the	DET
crl-15329	41	30	benefit	benefit	NOUN
crl-15329	41	31	of	of	ADP
crl-15329	41	32	the	the	DET
crl-15329	41	33	doubt	doubt	NOUN
crl-15329	41	34	,	,	PUNCT
crl-15329	41	35	providing	provide	VERB
crl-15329	41	36	support	support	NOUN
crl-15329	41	37	,	,	PUNCT
crl-15329	41	38	and	and	CCONJ
crl-15329	41	39	recognizing	recognize	VERB
crl-15329	41	40	the	the	DET
crl-15329	41	41	inter­	inter­	NUM
crl-15329	41	42	ests	est	NOUN
crl-15329	41	43	and	and	CCONJ
crl-15329	41	44	achievements	achievement	NOUN
crl-15329	41	45	of	of	ADP
crl-15329	41	46	others.5	others.5	NOUN
crl-15329	41	47	in	in	ADP
crl-15329	41	48	addition	addition	NOUN
crl-15329	41	49	to	to	ADP
crl-15329	41	50	using	use	VERB
crl-15329	41	51	values	value	NOUN
crl-15329	41	52	to	to	PART
crl-15329	41	53	help	help	VERB
crl-15329	41	54	teams	team	NOUN
crl-15329	41	55	work	work	VERB
crl-15329	41	56	more	more	ADV
crl-15329	41	57	successfully	successfully	ADV
crl-15329	41	58	,	,	PUNCT
crl-15329	41	59	there	there	PRON
crl-15329	41	60	is	be	VERB
crl-15329	41	61	a	a	DET
crl-15329	41	62	need	need	NOUN
crl-15329	41	63	to	to	PART
crl-15329	41	64	have	have	AUX
crl-15329	41	65	what	what	PRON
crl-15329	41	66	katzenbach	katzenbach	NOUN
crl-15329	41	67	and	and	CCONJ
crl-15329	41	68	smith	smith	NOUN
crl-15329	41	69	call	call	VERB
crl-15329	41	70	a	a	DET
crl-15329	41	71	“	"	PUNCT
crl-15329	41	72	collective	collective	ADJ
crl-15329	41	73	work	work	NOUN
crl-15329	41	74	project	project	NOUN
crl-15329	41	75	,	,	PUNCT
crl-15329	41	76	”	"	PUNCT
crl-15329	41	77	where	where	SCONJ
crl-15329	41	78	members	member	NOUN
crl-15329	41	79	work	work	VERB
crl-15329	41	80	together	together	ADV
crl-15329	41	81	and	and	CCONJ
crl-15329	41	82	share	share	VERB
crl-15329	41	83	the	the	DET
crl-15329	41	84	common	common	ADJ
crl-15329	41	85	commitment	commitment	NOUN
crl-15329	41	86	to	to	ADP
crl-15329	41	87	,	,	PUNCT
crl-15329	41	88	and	and	CCONJ
crl-15329	41	89	purpose	purpose	NOUN
crl-15329	41	90	of	of	ADP
crl-15329	41	91	,	,	PUNCT
crl-15329	41	92	a	a	DET
crl-15329	41	93	project	project	NOUN
crl-15329	41	94	.	.	PUNCT
crl-15329	42	1	katzenbach	katzenbach	PROPN
crl-15329	42	2	and	and	CCONJ
crl-15329	42	3	smith	smith	PROPN
crl-15329	42	4	thus	thus	ADV
crl-15329	42	5	see	see	VERB
crl-15329	42	6	performance	performance	NOUN
crl-15329	42	7	results	result	NOUN
crl-15329	42	8	as	as	ADP
crl-15329	42	9	the	the	DET
crl-15329	42	10	hallmark	hallmark	NOUN
crl-15329	42	11	of	of	ADP
crl-15329	42	12	teams	team	NOUN
crl-15329	42	13	.	.	PUNCT
crl-15329	43	1	using	use	VERB
crl-15329	43	2	the	the	DET
crl-15329	43	3	perspectives	perspective	NOUN
crl-15329	43	4	of	of	ADP
crl-15329	43	5	jaques	jaque	NOUN
crl-15329	43	6	and	and	CCONJ
crl-15329	43	7	katzenbach	katzenbach	PROPN
crl-15329	43	8	and	and	CCONJ
crl-15329	43	9	smith	smith	PROPN
crl-15329	43	10	,	,	PUNCT
crl-15329	43	11	it	it	PRON
crl-15329	43	12	would	would	AUX
crl-15329	43	13	appear	appear	VERB
crl-15329	43	14	that	that	SCONJ
crl-15329	43	15	the	the	DET
crl-15329	43	16	proper	proper	ADJ
crl-15329	43	17	use	use	NOUN
crl-15329	43	18	of	of	ADP
crl-15329	43	19	hierarchy	hierarchy	NOUN
crl-15329	43	20	and	and	CCONJ
crl-15329	43	21	the	the	DET
crl-15329	43	22	proper	proper	ADJ
crl-15329	43	23	use	use	NOUN
crl-15329	43	24	of	of	ADP
crl-15329	43	25	teams	team	NOUN
crl-15329	43	26	can	can	AUX
crl-15329	43	27	be	be	AUX
crl-15329	43	28	made	make	VERB
crl-15329	43	29	to	to	PART
crl-15329	43	30	complement	complement	VERB
crl-15329	43	31	each	each	DET
crl-15329	43	32	other	other	ADJ
crl-15329	43	33	in	in	ADP
crl-15329	43	34	a	a	DET
crl-15329	43	35	management	management	NOUN
crl-15329	43	36	structure	structure	NOUN
crl-15329	43	37	.	.	PUNCT
crl-15329	44	1	however	however	ADV
crl-15329	44	2	,	,	PUNCT
crl-15329	44	3	other	other	ADJ
crl-15329	44	4	factors	factor	NOUN
crl-15329	44	5	must	must	AUX
crl-15329	44	6	be	be	AUX
crl-15329	44	7	considered	consider	VERB
crl-15329	44	8	.	.	PUNCT
crl-15329	45	1	herbert	herbert	PROPN
crl-15329	45	2	white	white	PROPN
crl-15329	45	3	issued	issue	VERB
crl-15329	45	4	a	a	DET
crl-15329	45	5	ca­	ca­	NOUN
crl-15329	45	6	veat	veat	NOUN
crl-15329	45	7	by	by	ADP
crl-15329	45	8	stating	state	VERB
crl-15329	45	9	that	that	SCONJ
crl-15329	45	10	teams	team	NOUN
crl-15329	45	11	are	be	AUX
crl-15329	45	12	not	not	PART
crl-15329	45	13	always	always	ADV
crl-15329	45	14	the	the	DET
crl-15329	45	15	best	good	ADJ
crl-15329	45	16	approach	approach	NOUN
crl-15329	45	17	for	for	ADP
crl-15329	45	18	all	all	DET
crl-15329	45	19	tasks	task	NOUN
crl-15329	45	20	and	and	CCONJ
crl-15329	45	21	,	,	PUNCT
crl-15329	45	22	more	more	ADV
crl-15329	45	23	important	important	ADJ
crl-15329	45	24	,	,	PUNCT
crl-15329	45	25	that	that	SCONJ
crl-15329	45	26	teams	team	NOUN
crl-15329	45	27	can	can	AUX
crl-15329	45	28	be	be	AUX
crl-15329	45	29	structured	structure	VERB
crl-15329	45	30	to	to	PART
crl-15329	45	31	exclude	exclude	VERB
crl-15329	45	32	persons	person	NOUN
crl-15329	45	33	that	that	PRON
crl-15329	45	34	may	may	AUX
crl-15329	45	35	not	not	PART
crl-15329	45	36	fulfill	fulfill	VERB
crl-15329	45	37	individual	individual	ADJ
crl-15329	45	38	preferences	preference	NOUN
crl-15329	45	39	and	and	CCONJ
crl-15329	45	40	prejudices.6	prejudices.6	NOUN
crl-15329	45	41	in	in	ADP
crl-15329	45	42	addition	addition	NOUN
crl-15329	45	43	to	to	ADP
crl-15329	45	44	deciding	decide	VERB
crl-15329	45	45	which	which	PRON
crl-15329	45	46	is	be	AUX
crl-15329	45	47	the	the	DET
crl-15329	45	48	better	well	ADJ
crl-15329	45	49	approach	approach	NOUN
crl-15329	45	50	to	to	AUX
crl-15329	45	51	use	use	VERB
crl-15329	45	52	(	(	PUNCT
crl-15329	45	53	hierarchy	hierarchy	NOUN
crl-15329	45	54	or	or	CCONJ
crl-15329	45	55	teams	team	NOUN
crl-15329	45	56	)	)	PUNCT
crl-15329	45	57	and	and	CCONJ
crl-15329	45	58	when	when	SCONJ
crl-15329	45	59	it	it	PRON
crl-15329	45	60	is	be	AUX
crl-15329	45	61	decided	decide	VERB
crl-15329	45	62	that	that	SCONJ
crl-15329	45	63	a	a	DET
crl-15329	45	64	change	change	NOUN
crl-15329	45	65	is	be	AUX
crl-15329	45	66	needed	need	VERB
crl-15329	45	67	,	,	PUNCT
crl-15329	45	68	managers	manager	NOUN
crl-15329	45	69	must	must	AUX
crl-15329	45	70	face	face	VERB
crl-15329	45	71	the	the	DET
crl-15329	45	72	challenge	challenge	NOUN
crl-15329	45	73	of	of	ADP
crl-15329	45	74	implementing	implement	VERB
crl-15329	45	75	the	the	DET
crl-15329	45	76	change	change	NOUN
crl-15329	45	77	.	.	PUNCT
crl-15329	46	1	in	in	ADP
crl-15329	46	2	having	have	VERB
crl-15329	46	3	to	to	PART
crl-15329	46	4	decide	decide	VERB
crl-15329	46	5	whether	whether	SCONJ
crl-15329	46	6	a	a	DET
crl-15329	46	7	change	change	NOUN
crl-15329	46	8	in	in	ADP
crl-15329	46	9	structure	structure	NOUN
crl-15329	46	10	is	be	AUX
crl-15329	46	11	needed	need	VERB
crl-15329	46	12	,	,	PUNCT
crl-15329	46	13	managers	manager	NOUN
crl-15329	46	14	and	and	CCONJ
crl-15329	46	15	em­	em­	NOUN
crl-15329	46	16	ployees	ployee	NOUN
crl-15329	46	17	are	be	AUX
crl-15329	46	18	having	have	VERB
crl-15329	46	19	,	,	PUNCT
crl-15329	46	20	at	at	ADP
crl-15329	46	21	the	the	DET
crl-15329	46	22	same	same	ADJ
crl-15329	46	23	time	time	NOUN
crl-15329	46	24	,	,	PUNCT
crl-15329	46	25	to	to	PART
crl-15329	46	26	keep	keep	VERB
crl-15329	46	27	abreast	abreast	ADV
crl-15329	46	28	of	of	ADP
crl-15329	46	29	the	the	DET
crl-15329	46	30	myriad	myriad	ADJ
crl-15329	46	31	changes	change	NOUN
crl-15329	46	32	that	that	PRON
crl-15329	46	33	occur	occur	VERB
crl-15329	46	34	daily	daily	ADV
crl-15329	46	35	in	in	ADP
crl-15329	46	36	the	the	DET
crl-15329	46	37	information	information	NOUN
crl-15329	46	38	age	age	NOUN
crl-15329	46	39	.	.	PUNCT
crl-15329	47	1	an	an	DET
crl-15329	47	2	additional	additional	ADJ
crl-15329	47	3	problem	problem	NOUN
crl-15329	47	4	is	be	AUX
crl-15329	47	5	that	that	SCONJ
crl-15329	47	6	managers	manager	NOUN
crl-15329	47	7	and	and	CCONJ
crl-15329	47	8	employees	employee	NOUN
crl-15329	47	9	may	may	AUX
crl-15329	47	10	view	view	VERB
crl-15329	47	11	change	change	VERB
crl-15329	47	12	differently	differently	ADV
crl-15329	47	13	.	.	PUNCT
crl-15329	48	1	thomas	thomas	PROPN
crl-15329	48	2	r.	r.	PROPN
crl-15329	48	3	harvey	harvey	PROPN
crl-15329	48	4	reported	report	VERB
crl-15329	48	5	that	that	SCONJ
crl-15329	48	6	the	the	DET
crl-15329	48	7	man­	man­	NOUN
crl-15329	48	8	ner	ner	NOUN
crl-15329	48	9	in	in	ADP
crl-15329	48	10	which	which	DET
crl-15329	48	11	change	change	NOUN
crl-15329	48	12	is	be	AUX
crl-15329	48	13	accepted	accept	VERB
crl-15329	48	14	by	by	ADP
crl-15329	48	15	em­	em­	NOUN
crl-15329	48	16	ployees	ployee	NOUN
crl-15329	48	17	may	may	AUX
crl-15329	48	18	depend	depend	VERB
crl-15329	48	19	more	more	ADJ
crl-15329	48	20	on	on	ADP
crl-15329	48	21	how	how	SCONJ
crl-15329	48	22	it	it	PRON
crl-15329	48	23	is	be	AUX
crl-15329	48	24	introduced	introduce	VERB
crl-15329	48	25	than	than	ADP
crl-15329	48	26	on	on	ADP
crl-15329	48	27	any	any	DET
crl-15329	48	28	other	other	ADJ
crl-15329	48	29	factor.7	factor.7	PROPN
crl-15329	48	30	harvey	harvey	NOUN
crl-15329	48	31	provides	provide	VERB
crl-15329	48	32	a	a	DET
crl-15329	48	33	step	step	NOUN
crl-15329	48	34	-	-	PUNCT
crl-15329	48	35	by	by	ADP
crl-15329	48	36	-	-	PUNCT
crl-15329	48	37	step	step	NOUN
crl-15329	48	38	guide	guide	NOUN
crl-15329	48	39	for	for	ADP
crl-15329	48	40	introducing	introduce	VERB
crl-15329	48	41	change	change	NOUN
crl-15329	48	42	so	so	SCONJ
crl-15329	48	43	that	that	SCONJ
crl-15329	48	44	,	,	PUNCT
crl-15329	48	45	among	among	ADP
crl-15329	48	46	other	other	ADJ
crl-15329	48	47	things	thing	NOUN
crl-15329	48	48	,	,	PUNCT
crl-15329	48	49	managers	manager	NOUN
crl-15329	48	50	can	can	AUX
crl-15329	48	51	defend	defend	VERB
crl-15329	48	52	the	the	DET
crl-15329	48	53	reasons	reason	NOUN
crl-15329	48	54	a	a	DET
crl-15329	48	55	change	change	NOUN
crl-15329	48	56	is	be	AUX
crl-15329	48	57	needed	need	VERB
crl-15329	48	58	and	and	CCONJ
crl-15329	48	59	the	the	DET
crl-15329	48	60	ways	way	NOUN
crl-15329	48	61	it	it	PRON
crl-15329	48	62	will	will	AUX
crl-15329	48	63	benefit	benefit	VERB
crl-15329	48	64	both	both	DET
crl-15329	48	65	the	the	DET
crl-15329	48	66	employees	employee	NOUN
crl-15329	48	67	and	and	CCONJ
crl-15329	48	68	the	the	DET
crl-15329	48	69	orga­	orga­	PROPN
crl-15329	48	70	nization	nization	NOUN
crl-15329	48	71	.	.	PUNCT
crl-15329	49	1	total	total	ADJ
crl-15329	49	2	quality	quality	NOUN
crl-15329	49	3	management	management	NOUN
crl-15329	49	4	one	one	NUM
crl-15329	49	5	of	of	ADP
crl-15329	49	6	the	the	DET
crl-15329	49	7	ways	way	NOUN
crl-15329	49	8	that	that	PRON
crl-15329	49	9	libraries	library	NOUN
crl-15329	49	10	have	have	VERB
crl-15329	49	11	in­	in­	VERB
crl-15329	49	12	troduced	troduce	VERB
crl-15329	49	13	change	change	NOUN
crl-15329	49	14	has	have	AUX
crl-15329	49	15	been	be	AUX
crl-15329	49	16	through	through	ADP
crl-15329	49	17	the	the	DET
crl-15329	49	18	implementation	implementation	NOUN
crl-15329	49	19	of	of	ADP
crl-15329	49	20	tqm	tqm	ADJ
crl-15329	49	21	.	.	PUNCT
crl-15329	50	1	tqm	tqm	PROPN
crl-15329	50	2	focuses	focus	VERB
crl-15329	50	3	on	on	ADP
crl-15329	50	4	the	the	DET
crl-15329	50	5	examination	examination	NOUN
crl-15329	50	6	of	of	ADP
crl-15329	50	7	“	"	PUNCT
crl-15329	50	8	processes	process	NOUN
crl-15329	50	9	”	"	PUNCT
crl-15329	50	10	by	by	ADP
crl-15329	50	11	which	which	PRON
crl-15329	50	12	services	service	NOUN
crl-15329	50	13	are	be	AUX
crl-15329	50	14	delivered	deliver	VERB
crl-15329	50	15	and	and	CCONJ
crl-15329	50	16	aims	aim	VERB
crl-15329	50	17	to	to	PART
crl-15329	50	18	achieve	achieve	VERB
crl-15329	50	19	better	well	ADJ
crl-15329	50	20	-	-	PUNCT
crl-15329	50	21	quality	quality	NOUN
crl-15329	50	22	service	service	NOUN
crl-15329	50	23	for	for	ADP
crl-15329	50	24	custom­	custom­	PROPN
crl-15329	50	25	ers	er	NOUN
crl-15329	50	26	.	.	PUNCT
crl-15329	51	1	it	it	PRON
crl-15329	51	2	also	also	ADV
crl-15329	51	3	attempts	attempt	VERB
crl-15329	51	4	to	to	PART
crl-15329	51	5	flatten	flatten	VERB
crl-15329	51	6	the	the	DET
crl-15329	51	7	organi­	organi­	PROPN
crl-15329	51	8	zational	zational	ADJ
crl-15329	51	9	structure	structure	NOUN
crl-15329	51	10	by	by	ADP
crl-15329	51	11	permitting	permit	VERB
crl-15329	51	12	and	and	CCONJ
crl-15329	51	13	en­	en­	NOUN
crl-15329	51	14	couraging	courage	VERB
crl-15329	51	15	staff	staff	NOUN
crl-15329	51	16	to	to	PART
crl-15329	51	17	play	play	VERB
crl-15329	51	18	a	a	DET
crl-15329	51	19	larger	large	ADJ
crl-15329	51	20	role	role	NOUN
crl-15329	51	21	in	in	ADP
crl-15329	51	22	the	the	DET
crl-15329	51	23	decision	decision	NOUN
crl-15329	51	24	-	-	PUNCT
crl-15329	51	25	making	make	VERB
crl-15329	51	26	process	process	NOUN
crl-15329	51	27	.	.	PUNCT
crl-15329	52	1	one	one	NUM
crl-15329	52	2	of	of	ADP
crl-15329	52	3	the	the	DET
crl-15329	52	4	requirements	requirement	NOUN
crl-15329	52	5	of	of	ADP
crl-15329	52	6	tqm	tqm	PROPN
crl-15329	52	7	is	be	AUX
crl-15329	52	8	that	that	SCONJ
crl-15329	52	9	there	there	PRON
crl-15329	52	10	be	be	VERB
crl-15329	52	11	flexibility	flexibility	NOUN
crl-15329	52	12	and	and	CCONJ
crl-15329	52	13	empowerment	empowerment	NOUN
crl-15329	52	14	,	,	PUNCT
crl-15329	52	15	both	both	PRON
crl-15329	52	16	of	of	ADP
crl-15329	52	17	which	which	PRON
crl-15329	52	18	may	may	AUX
crl-15329	52	19	be	be	AUX
crl-15329	52	20	accomplished	accomplish	VERB
crl-15329	52	21	through	through	ADP
crl-15329	52	22	teamwork	teamwork	NOUN
crl-15329	52	23	.	.	PUNCT
crl-15329	53	1	a	a	DET
crl-15329	53	2	specific	specific	ADJ
crl-15329	53	3	team	team	NOUN
crl-15329	53	4	approach	approach	NOUN
crl-15329	53	5	,	,	PUNCT
crl-15329	53	6	the	the	DET
crl-15329	53	7	self	self	NOUN
crl-15329	53	8	-	-	PUNCT
crl-15329	53	9	directed	direct	VERB
crl-15329	53	10	work	work	NOUN
crl-15329	53	11	team	team	NOUN
crl-15329	53	12	(	(	PUNCT
crl-15329	53	13	sdwt	sdwt	NOUN
crl-15329	53	14	)	)	PUNCT
crl-15329	53	15	,	,	PUNCT
crl-15329	53	16	has	have	AUX
crl-15329	53	17	been	be	AUX
crl-15329	53	18	used	use	VERB
crl-15329	53	19	in	in	ADP
crl-15329	53	20	various	various	ADJ
crl-15329	53	21	ways	way	NOUN
crl-15329	53	22	in	in	ADP
crl-15329	53	23	several	several	ADJ
crl-15329	53	24	aca­	aca­	NOUN
crl-15329	53	25	demic	demic	ADJ
crl-15329	53	26	libraries	library	NOUN
crl-15329	53	27	.	.	PUNCT
crl-15329	54	1	susan	susan	PROPN
crl-15329	54	2	jurow	jurow	PROPN
crl-15329	54	3	and	and	CCONJ
crl-15329	54	4	susan	susan	PROPN
crl-15329	54	5	b.	b.	PROPN
crl-15329	54	6	barnard	barnard	PROPN
crl-15329	54	7	have	have	AUX
crl-15329	54	8	discussed	discuss	VERB
crl-15329	54	9	implementing	implement	VERB
crl-15329	54	10	tqm	tqm	PROPN
crl-15329	54	11	and	and	CCONJ
crl-15329	54	12	have	have	AUX
crl-15329	54	13	offered	offer	VERB
crl-15329	54	14	examples	example	NOUN
crl-15329	54	15	of	of	ADP
crl-15329	54	16	its	its	PRON
crl-15329	54	17	effects	effect	NOUN
crl-15329	54	18	on	on	ADP
crl-15329	54	19	libraries.8	libraries.8	ADV
crl-15329	54	20	the	the	DET
crl-15329	54	21	sdwt	sdwt	NOUN
crl-15329	54	22	is	be	AUX
crl-15329	54	23	considered	consider	VERB
crl-15329	54	24	by	by	ADP
crl-15329	54	25	kimbrell	kimbrell	PROPN
crl-15329	54	26	fisher	fisher	PROPN
crl-15329	54	27	to	to	PART
crl-15329	54	28	be	be	AUX
crl-15329	54	29	the	the	DET
crl-15329	54	30	most	most	ADV
crl-15329	54	31	advanced	advanced	ADJ
crl-15329	54	32	form	form	NOUN
crl-15329	54	33	of	of	ADP
crl-15329	54	34	empowerment.9	empowerment.9	PROPN
crl-15329	54	35	fisher	fisher	PROPN
crl-15329	54	36	has	have	AUX
crl-15329	54	37	defined	define	VERB
crl-15329	54	38	em­	em­	NOUN
crl-15329	54	39	powerment	powerment	NOUN
crl-15329	54	40	as	as	ADP
crl-15329	54	41	having	have	VERB
crl-15329	54	42	four	four	NUM
crl-15329	54	43	important	important	ADJ
crl-15329	54	44	variables	variable	NOUN
crl-15329	54	45	:	:	PUNCT
crl-15329	54	46	authority	authority	NOUN
crl-15329	54	47	,	,	PUNCT
crl-15329	54	48	resources	resource	NOUN
crl-15329	54	49	,	,	PUNCT
crl-15329	54	50	informa­	informa­	PROPN
crl-15329	54	51	tion	tion	NOUN
crl-15329	54	52	,	,	PUNCT
crl-15329	54	53	and	and	CCONJ
crl-15329	54	54	accountability	accountability	NOUN
crl-15329	54	55	.	.	PUNCT
crl-15329	55	1	according	accord	VERB
crl-15329	55	2	to	to	ADP
crl-15329	55	3	574	574	NUM
crl-15329	55	4	college	college	NOUN
crl-15329	55	5	&	&	CCONJ
crl-15329	55	6	research	research	PROPN
crl-15329	55	7	libraries	library	NOUN
crl-15329	55	8	november	november	PROPN
crl-15329	55	9	1999	1999	NUM
crl-15329	55	10	fisher	fisher	PROPN
crl-15329	55	11	,	,	PUNCT
crl-15329	55	12	to	to	PART
crl-15329	55	13	feel	feel	VERB
crl-15329	55	14	empowered	empower	VERB
crl-15329	55	15	,	,	PUNCT
crl-15329	55	16	people	people	NOUN
crl-15329	55	17	need	need	VERB
crl-15329	55	18	formal	formal	ADJ
crl-15329	55	19	authority	authority	NOUN
crl-15329	55	20	and	and	CCONJ
crl-15329	55	21	all	all	DET
crl-15329	55	22	the	the	DET
crl-15329	55	23	resources	resource	NOUN
crl-15329	55	24	(	(	PUNCT
crl-15329	55	25	such	such	ADJ
crl-15329	55	26	as	as	ADP
crl-15329	55	27	budget	budget	NOUN
crl-15329	55	28	,	,	PUNCT
crl-15329	55	29	equipment	equipment	NOUN
crl-15329	55	30	,	,	PUNCT
crl-15329	55	31	time	time	NOUN
crl-15329	55	32	,	,	PUNCT
crl-15329	55	33	and	and	CCONJ
crl-15329	55	34	training	training	NOUN
crl-15329	55	35	)	)	PUNCT
crl-15329	55	36	necessary	necessary	ADJ
crl-15329	55	37	to	to	PART
crl-15329	55	38	realize	realize	VERB
crl-15329	55	39	their	their	PRON
crl-15329	55	40	author­	author­	NOUN
crl-15329	55	41	ity	ity	PROPN
crl-15329	55	42	.	.	PUNCT
crl-15329	56	1	they	they	PRON
crl-15329	56	2	also	also	ADV
crl-15329	56	3	need	need	VERB
crl-15329	56	4	timely	timely	ADJ
crl-15329	56	5	and	and	CCONJ
crl-15329	56	6	accurate	accurate	ADJ
crl-15329	56	7	information	information	NOUN
crl-15329	56	8	to	to	PART
crl-15329	56	9	assist	assist	VERB
crl-15329	56	10	in	in	ADP
crl-15329	56	11	the	the	DET
crl-15329	56	12	decision	decision	NOUN
crl-15329	56	13	-	-	PUNCT
crl-15329	56	14	mak­	mak­	NOUN
crl-15329	56	15	ing	ing	ADJ
crl-15329	56	16	process	process	NOUN
crl-15329	56	17	.	.	PUNCT
crl-15329	57	1	the	the	DET
crl-15329	57	2	learning	learn	VERB
crl-15329	57	3	organization	organization	NOUN
crl-15329	57	4	the	the	DET
crl-15329	57	5	learning	learning	NOUN
crl-15329	57	6	organization	organization	NOUN
crl-15329	57	7	is	be	AUX
crl-15329	57	8	an	an	DET
crl-15329	57	9	impor­	impor­	PROPN
crl-15329	57	10	tant	tant	ADJ
crl-15329	57	11	concept	concept	NOUN
crl-15329	57	12	associated	associate	VERB
crl-15329	57	13	with	with	ADP
crl-15329	57	14	group	group	NOUN
crl-15329	57	15	pro­	pro­	PROPN
crl-15329	57	16	cess	cess	ADJ
crl-15329	57	17	and	and	CCONJ
crl-15329	57	18	is	be	AUX
crl-15329	57	19	usually	usually	ADV
crl-15329	57	20	included	include	VERB
crl-15329	57	21	in	in	ADP
crl-15329	57	22	the	the	DET
crl-15329	57	23	tqm	tqm	ADJ
crl-15329	57	24	approach	approach	NOUN
crl-15329	57	25	in	in	ADP
crl-15329	57	26	management	management	NOUN
crl-15329	57	27	.	.	PUNCT
crl-15329	58	1	peter	peter	PROPN
crl-15329	58	2	m.	m.	PROPN
crl-15329	58	3	senge	senge	PROPN
crl-15329	58	4	in	in	ADP
crl-15329	58	5	the	the	DET
crl-15329	58	6	fifth	fifth	ADJ
crl-15329	58	7	discipline	discipline	NOUN
crl-15329	58	8	stated	state	VERB
crl-15329	58	9	that	that	SCONJ
crl-15329	58	10	the	the	DET
crl-15329	58	11	learning	learn	VERB
crl-15329	58	12	organization	organization	NOUN
crl-15329	58	13	is	be	AUX
crl-15329	58	14	one	one	NUM
crl-15329	58	15	where	where	SCONJ
crl-15329	58	16	people	people	NOUN
crl-15329	58	17	continually	continually	ADV
crl-15329	58	18	increase	increase	VERB
crl-15329	58	19	their	their	PRON
crl-15329	58	20	capac­	capac­	NOUN
crl-15329	58	21	ity	ity	NOUN
crl-15329	58	22	to	to	PART
crl-15329	58	23	create	create	VERB
crl-15329	58	24	the	the	DET
crl-15329	58	25	results	result	NOUN
crl-15329	58	26	they	they	PRON
crl-15329	58	27	truly	truly	ADV
crl-15329	58	28	desire.10	desire.10	VERB
crl-15329	58	29	in	in	ADP
crl-15329	58	30	the	the	DET
crl-15329	58	31	learning	learning	NOUN
crl-15329	58	32	organization	organization	NOUN
crl-15329	58	33	,	,	PUNCT
crl-15329	58	34	the	the	DET
crl-15329	58	35	hierar­	hierar­	NUM
crl-15329	58	36	chical	chical	ADJ
crl-15329	58	37	structure	structure	NOUN
crl-15329	58	38	is	be	AUX
crl-15329	58	39	reduced	reduce	VERB
crl-15329	58	40	and	and	CCONJ
crl-15329	58	41	decision	decision	NOUN
crl-15329	58	42	making	making	NOUN
crl-15329	58	43	is	be	AUX
crl-15329	58	44	decentralized	decentralize	VERB
crl-15329	58	45	.	.	PUNCT
crl-15329	59	1	the	the	DET
crl-15329	59	2	learning	learn	VERB
crl-15329	59	3	organization	organization	NOUN
crl-15329	59	4	is	be	AUX
crl-15329	59	5	also	also	ADV
crl-15329	59	6	a	a	DET
crl-15329	59	7	conduit	conduit	NOUN
crl-15329	59	8	for	for	ADP
crl-15329	59	9	think­	think­	PRON
crl-15329	59	10	ing	e	VERB
crl-15329	59	11	through	through	ADP
crl-15329	59	12	the	the	DET
crl-15329	59	13	entire	entire	ADJ
crl-15329	59	14	system	system	NOUN
crl-15329	59	15	.	.	PUNCT
crl-15329	60	1	failure	failure	NOUN
crl-15329	60	2	to	to	PART
crl-15329	60	3	conduct	conduct	VERB
crl-15329	60	4	a	a	DET
crl-15329	60	5	“	"	PUNCT
crl-15329	60	6	systems	system	NOUN
crl-15329	60	7	thinking	thinking	NOUN
crl-15329	60	8	approach	approach	NOUN
crl-15329	60	9	”	"	PUNCT
crl-15329	60	10	results	result	NOUN
crl-15329	60	11	in	in	ADP
crl-15329	60	12	shifting	shift	VERB
crl-15329	60	13	problems	problem	NOUN
crl-15329	60	14	from	from	ADP
crl-15329	60	15	one	one	NUM
crl-15329	60	16	part	part	NOUN
crl-15329	60	17	of	of	ADP
crl-15329	60	18	the	the	DET
crl-15329	60	19	organization	organization	NOUN
crl-15329	60	20	to	to	ADP
crl-15329	60	21	another	another	PRON
crl-15329	60	22	,	,	PUNCT
crl-15329	60	23	never	never	ADV
crl-15329	60	24	hav­	hav­	ADJ
crl-15329	60	25	ing	ing	NOUN
crl-15329	60	26	looked	look	VERB
crl-15329	60	27	at	at	ADP
crl-15329	60	28	their	their	PRON
crl-15329	60	29	root	root	NOUN
crl-15329	60	30	causes	cause	NOUN
crl-15329	60	31	.	.	PUNCT
crl-15329	61	1	method	method	NOUN
crl-15329	61	2	and	and	CCONJ
crl-15329	61	3	approach	approach	NOUN
crl-15329	61	4	in	in	ADP
crl-15329	61	5	qualitative	qualitative	ADJ
crl-15329	61	6	research	research	NOUN
crl-15329	61	7	,	,	PUNCT
crl-15329	61	8	the	the	DET
crl-15329	61	9	case	case	NOUN
crl-15329	61	10	study	study	NOUN
crl-15329	61	11	,	,	PUNCT
crl-15329	61	12	one	one	NUM
crl-15329	61	13	of	of	ADP
crl-15329	61	14	the	the	DET
crl-15329	61	15	ways	way	NOUN
crl-15329	61	16	of	of	ADP
crl-15329	61	17	reporting	report	VERB
crl-15329	61	18	such	such	ADJ
crl-15329	61	19	research	research	NOUN
crl-15329	61	20	,	,	PUNCT
crl-15329	61	21	is	be	AUX
crl-15329	61	22	an	an	DET
crl-15329	61	23	inductive	inductive	ADJ
crl-15329	61	24	method	method	NOUN
crl-15329	61	25	.	.	PUNCT
crl-15329	62	1	patterns	pattern	NOUN
crl-15329	62	2	,	,	PUNCT
crl-15329	62	3	themes	theme	NOUN
crl-15329	62	4	,	,	PUNCT
crl-15329	62	5	and	and	CCONJ
crl-15329	62	6	categories	category	NOUN
crl-15329	62	7	emerge	emerge	VERB
crl-15329	62	8	from	from	ADP
crl-15329	62	9	the	the	DET
crl-15329	62	10	data	datum	NOUN
crl-15329	62	11	,	,	PUNCT
crl-15329	62	12	rather	rather	ADV
crl-15329	62	13	than	than	ADP
crl-15329	62	14	being	be	AUX
crl-15329	62	15	developed	develop	VERB
crl-15329	62	16	prior	prior	ADV
crl-15329	62	17	to	to	ADP
crl-15329	62	18	the	the	DET
crl-15329	62	19	collec­	collec­	ADJ
crl-15329	62	20	tion	tion	NOUN
crl-15329	62	21	of	of	ADP
crl-15329	62	22	data	data	PROPN
crl-15329	62	23	.	.	PUNCT
crl-15329	63	1	christine	christine	PROPN
crl-15329	63	2	marlow	marlow	PROPN
crl-15329	63	3	suggested	suggest	VERB
crl-15329	63	4	two	two	NUM
crl-15329	63	5	main	main	ADJ
crl-15329	63	6	strategies	strategy	NOUN
crl-15329	63	7	for	for	ADP
crl-15329	63	8	constructing	construct	VERB
crl-15329	63	9	cat­	cat­	ADJ
crl-15329	63	10	egories	egorie	NOUN
crl-15329	63	11	for	for	ADP
crl-15329	63	12	the	the	DET
crl-15329	63	13	analysis	analysis	NOUN
crl-15329	63	14	of	of	ADP
crl-15329	63	15	these	these	DET
crl-15329	63	16	data	datum	NOUN
crl-15329	63	17	:	:	PUNCT
crl-15329	63	18	in­	in­	ADP
crl-15329	63	19	digenous	digenous	ADJ
crl-15329	63	20	and	and	CCONJ
crl-15329	63	21	researcher	researcher	NOUN
crl-15329	63	22	constructed.11	constructed.11	NOUN
crl-15329	63	23	indigenous	indigenous	ADJ
crl-15329	63	24	categories	category	NOUN
crl-15329	63	25	use	use	VERB
crl-15329	63	26	the	the	DET
crl-15329	63	27	emic	emic	ADJ
crl-15329	63	28	ap­	ap­	NOUN
crl-15329	63	29	proach	proach	ADV
crl-15329	63	30	,	,	PUNCT
crl-15329	63	31	identifying	identify	VERB
crl-15329	63	32	the	the	DET
crl-15329	63	33	categories	category	NOUN
crl-15329	63	34	used	use	VERB
crl-15329	63	35	by	by	ADP
crl-15329	63	36	those	those	PRON
crl-15329	63	37	being	be	AUX
crl-15329	63	38	observed	observe	VERB
crl-15329	63	39	or	or	CCONJ
crl-15329	63	40	adopting	adopt	VERB
crl-15329	63	41	the	the	DET
crl-15329	63	42	native	native	NOUN
crl-15329	63	43	’s	’s	PART
crl-15329	63	44	point	point	NOUN
crl-15329	63	45	of	of	ADP
crl-15329	63	46	view	view	NOUN
crl-15329	63	47	.	.	PUNCT
crl-15329	64	1	on	on	ADP
crl-15329	64	2	the	the	DET
crl-15329	64	3	other	other	ADJ
crl-15329	64	4	hand	hand	NOUN
crl-15329	64	5	,	,	PUNCT
crl-15329	64	6	researcher	researcher	NOUN
crl-15329	64	7	-	-	PUNCT
crl-15329	64	8	constructed	construct	VERB
crl-15329	64	9	categories	category	NOUN
crl-15329	64	10	,	,	PUNCT
crl-15329	64	11	the	the	DET
crl-15329	64	12	etic	etic	PROPN
crl-15329	64	13	approach	approach	NOUN
crl-15329	64	14	,	,	PUNCT
crl-15329	64	15	are	be	AUX
crl-15329	64	16	derived	derive	VERB
crl-15329	64	17	from	from	ADP
crl-15329	64	18	patterns	pattern	NOUN
crl-15329	64	19	that	that	PRON
crl-15329	64	20	are	be	AUX
crl-15329	64	21	identified	identify	VERB
crl-15329	64	22	within	within	ADP
crl-15329	64	23	the	the	DET
crl-15329	64	24	data	datum	NOUN
crl-15329	64	25	.	.	PUNCT
crl-15329	65	1	although	although	SCONJ
crl-15329	65	2	the	the	DET
crl-15329	65	3	categories	category	NOUN
crl-15329	65	4	may	may	AUX
crl-15329	65	5	be	be	AUX
crl-15329	65	6	meaningless	meaningless	ADJ
crl-15329	65	7	to	to	ADP
crl-15329	65	8	the	the	DET
crl-15329	65	9	per­	per­	NOUN
crl-15329	65	10	sons	son	NOUN
crl-15329	65	11	under	under	ADP
crl-15329	65	12	study	study	NOUN
crl-15329	65	13	,	,	PUNCT
crl-15329	65	14	they	they	PRON
crl-15329	65	15	provide	provide	VERB
crl-15329	65	16	a	a	DET
crl-15329	65	17	good	good	ADJ
crl-15329	65	18	overall	overall	ADJ
crl-15329	65	19	picture	picture	NOUN
crl-15329	65	20	of	of	ADP
crl-15329	65	21	the	the	DET
crl-15329	65	22	phenomena	phenomena	NOUN
crl-15329	65	23	being	be	AUX
crl-15329	65	24	in­	in­	NOUN
crl-15329	65	25	vestigated	vestigate	VERB
crl-15329	65	26	.	.	PUNCT
crl-15329	66	1	with	with	ADP
crl-15329	66	2	the	the	DET
crl-15329	66	3	decision	decision	NOUN
crl-15329	66	4	to	to	PART
crl-15329	66	5	attend	attend	VERB
crl-15329	66	6	an	an	DET
crl-15329	66	7	aca­	aca­	NOUN
crl-15329	66	8	demic	demic	ADJ
crl-15329	66	9	library	library	NOUN
crl-15329	66	10	conference	conference	NOUN
crl-15329	66	11	in	in	ADP
crl-15329	66	12	may	may	PROPN
crl-15329	66	13	1996	1996	NUM
crl-15329	66	14	fo­	fo­	PROPN
crl-15329	66	15	cusing	cuse	VERB
crl-15329	66	16	on	on	ADP
crl-15329	66	17	the	the	DET
crl-15329	66	18	shift	shift	NOUN
crl-15329	66	19	in	in	ADP
crl-15329	66	20	management	management	NOUN
crl-15329	66	21	from	from	ADP
crl-15329	66	22	hierarchy	hierarchy	NOUN
crl-15329	66	23	to	to	ADP
crl-15329	66	24	teams	team	NOUN
crl-15329	66	25	within	within	ADP
crl-15329	66	26	the	the	DET
crl-15329	66	27	context	context	NOUN
crl-15329	66	28	of	of	ADP
crl-15329	66	29	tqm	tqm	ADJ
crl-15329	66	30	,	,	PUNCT
crl-15329	66	31	the	the	DET
crl-15329	66	32	author	author	NOUN
crl-15329	66	33	chose	choose	VERB
crl-15329	66	34	to	to	PART
crl-15329	66	35	conduct	conduct	VERB
crl-15329	66	36	a	a	DET
crl-15329	66	37	study	study	NOUN
crl-15329	66	38	of	of	ADP
crl-15329	66	39	results	result	NOUN
crl-15329	66	40	obtained	obtain	VERB
crl-15329	66	41	from	from	ADP
crl-15329	66	42	the	the	DET
crl-15329	66	43	shift	shift	NOUN
crl-15329	66	44	and	and	CCONJ
crl-15329	66	45	,	,	PUNCT
crl-15329	66	46	later	later	ADV
crl-15329	66	47	,	,	PUNCT
crl-15329	66	48	to	to	PART
crl-15329	66	49	add	add	VERB
crl-15329	66	50	more	more	ADJ
crl-15329	66	51	insights	insight	NOUN
crl-15329	66	52	into	into	ADP
crl-15329	66	53	this	this	DET
crl-15329	66	54	type	type	NOUN
crl-15329	66	55	of	of	ADP
crl-15329	66	56	change	change	NOUN
crl-15329	66	57	by	by	ADP
crl-15329	66	58	comparing	compare	VERB
crl-15329	66	59	the	the	DET
crl-15329	66	60	case	case	NOUN
crl-15329	66	61	study	study	NOUN
crl-15329	66	62	to	to	ADP
crl-15329	66	63	an	an	DET
crl-15329	66	64	earlier	early	ADJ
crl-15329	66	65	change	change	NOUN
crl-15329	66	66	at	at	ADP
crl-15329	66	67	another	another	DET
crl-15329	66	68	aca­	aca­	NOUN
crl-15329	66	69	demic	demic	ADJ
crl-15329	66	70	institution	institution	NOUN
crl-15329	66	71	.	.	PUNCT
crl-15329	67	1	this	this	DET
crl-15329	67	2	study	study	NOUN
crl-15329	67	3	explores	explore	NOUN
crl-15329	67	4	selected	select	VERB
crl-15329	67	5	aspects	aspect	NOUN
crl-15329	67	6	of	of	ADP
crl-15329	67	7	these	these	DET
crl-15329	67	8	changes	change	NOUN
crl-15329	67	9	by	by	ADP
crl-15329	67	10	ad­	ad­	ADJ
crl-15329	67	11	dressing	dress	VERB
crl-15329	67	12	the	the	DET
crl-15329	67	13	following	follow	VERB
crl-15329	67	14	questions	question	NOUN
crl-15329	67	15	:	:	PUNCT
crl-15329	68	1	•	•	NUM
crl-15329	68	2	what	what	PRON
crl-15329	68	3	were	be	AUX
crl-15329	68	4	the	the	DET
crl-15329	68	5	results	result	NOUN
crl-15329	68	6	of	of	ADP
crl-15329	68	7	the	the	DET
crl-15329	68	8	change	change	NOUN
crl-15329	68	9	from	from	ADP
crl-15329	68	10	hierarchy	hierarchy	NOUN
crl-15329	68	11	to	to	ADP
crl-15329	68	12	teams	team	NOUN
crl-15329	68	13	in	in	ADP
crl-15329	68	14	an	an	DET
crl-15329	68	15	academic	academic	ADJ
crl-15329	68	16	library	library	NOUN
crl-15329	68	17	?	?	PUNCT
crl-15329	69	1	•	•	NUM
crl-15329	69	2	what	what	PRON
crl-15329	69	3	were	be	AUX
crl-15329	69	4	the	the	DET
crl-15329	69	5	reasons	reason	NOUN
crl-15329	69	6	for	for	ADP
crl-15329	69	7	the	the	DET
crl-15329	69	8	change	change	NOUN
crl-15329	69	9	?	?	PUNCT
crl-15329	70	1	•	•	NUM
crl-15329	70	2	what	what	PRON
crl-15329	70	3	were	be	AUX
crl-15329	70	4	the	the	DET
crl-15329	70	5	expected	expect	VERB
crl-15329	70	6	outcomes	outcome	NOUN
crl-15329	70	7	of	of	ADP
crl-15329	70	8	the	the	DET
crl-15329	70	9	change	change	NOUN
crl-15329	70	10	?	?	PUNCT
crl-15329	71	1	•	•	NUM
crl-15329	71	2	what	what	PRON
crl-15329	71	3	were	be	AUX
crl-15329	71	4	the	the	DET
crl-15329	71	5	actual	actual	ADJ
crl-15329	71	6	outcomes	outcome	NOUN
crl-15329	71	7	of	of	ADP
crl-15329	71	8	the	the	DET
crl-15329	71	9	change	change	NOUN
crl-15329	71	10	(	(	PUNCT
crl-15329	71	11	both	both	CCONJ
crl-15329	71	12	internal	internal	ADJ
crl-15329	71	13	and	and	CCONJ
crl-15329	71	14	external	external	ADJ
crl-15329	71	15	)	)	PUNCT
crl-15329	71	16	to	to	ADP
crl-15329	71	17	the	the	DET
crl-15329	71	18	organization	organization	NOUN
crl-15329	71	19	?	?	PUNCT
crl-15329	72	1	based	base	VERB
crl-15329	72	2	on	on	ADP
crl-15329	72	3	these	these	DET
crl-15329	72	4	research	research	NOUN
crl-15329	72	5	questions	question	NOUN
crl-15329	72	6	,	,	PUNCT
crl-15329	72	7	a	a	DET
crl-15329	72	8	survey	survey	NOUN
crl-15329	72	9	instrument	instrument	NOUN
crl-15329	72	10	(	(	PUNCT
crl-15329	72	11	questionnaire	questionnaire	NOUN
crl-15329	72	12	)	)	PUNCT
crl-15329	72	13	was	be	AUX
crl-15329	72	14	developed	develop	VERB
crl-15329	72	15	that	that	PRON
crl-15329	72	16	included	include	VERB
crl-15329	72	17	the	the	DET
crl-15329	72	18	following	follow	VERB
crl-15329	72	19	questions	question	NOUN
crl-15329	72	20	:	:	PUNCT
crl-15329	73	1	•	•	NUM
crl-15329	73	2	what	what	PRON
crl-15329	73	3	were	be	AUX
crl-15329	73	4	the	the	DET
crl-15329	73	5	reasons	reason	NOUN
crl-15329	73	6	and	and	CCONJ
crl-15329	73	7	in­	in­	NOUN
crl-15329	73	8	tended	tended	ADJ
crl-15329	73	9	duration	duration	NOUN
crl-15329	73	10	of	of	ADP
crl-15329	73	11	the	the	DET
crl-15329	73	12	change	change	NOUN
crl-15329	73	13	based	base	VERB
crl-15329	73	14	on	on	ADP
crl-15329	73	15	organizational	organizational	ADJ
crl-15329	73	16	objectives	objective	NOUN
crl-15329	73	17	?	?	PUNCT
crl-15329	74	1	the	the	DET
crl-15329	74	2	latter	latter	ADJ
crl-15329	74	3	part	part	NOUN
crl-15329	74	4	of	of	ADP
crl-15329	74	5	the	the	DET
crl-15329	74	6	question	question	NOUN
crl-15329	74	7	was	be	AUX
crl-15329	74	8	used	use	VERB
crl-15329	74	9	to	to	PART
crl-15329	74	10	prompt	prompt	VERB
crl-15329	74	11	re­	re­	PROPN
crl-15329	74	12	spondents	spondent	NOUN
crl-15329	74	13	to	to	PART
crl-15329	74	14	think	think	VERB
crl-15329	74	15	of	of	ADP
crl-15329	74	16	the	the	DET
crl-15329	74	17	change	change	NOUN
crl-15329	74	18	in	in	ADP
crl-15329	74	19	rela­	rela­	PROPN
crl-15329	74	20	tionship	tionship	NOUN
crl-15329	74	21	to	to	ADP
crl-15329	74	22	goals	goal	NOUN
crl-15329	74	23	and	and	CCONJ
crl-15329	74	24	objectives	objective	NOUN
crl-15329	74	25	already	already	ADV
crl-15329	74	26	established	establish	VERB
crl-15329	74	27	within	within	ADP
crl-15329	74	28	the	the	DET
crl-15329	74	29	library	library	NOUN
crl-15329	74	30	.	.	PUNCT
crl-15329	75	1	•	•	NUM
crl-15329	75	2	what	what	PRON
crl-15329	75	3	were	be	AUX
crl-15329	75	4	the	the	DET
crl-15329	75	5	expected	expect	VERB
crl-15329	75	6	outcomes	outcome	NOUN
crl-15329	75	7	of	of	ADP
crl-15329	75	8	the	the	DET
crl-15329	75	9	change	change	NOUN
crl-15329	75	10	?	?	PUNCT
crl-15329	76	1	•	•	NUM
crl-15329	76	2	what	what	PRON
crl-15329	76	3	were	be	AUX
crl-15329	76	4	the	the	DET
crl-15329	76	5	actual	actual	ADJ
crl-15329	76	6	outcomes	outcome	NOUN
crl-15329	76	7	of	of	ADP
crl-15329	76	8	the	the	DET
crl-15329	76	9	change	change	NOUN
crl-15329	76	10	?	?	PUNCT
crl-15329	77	1	•	•	NUM
crl-15329	77	2	what	what	PRON
crl-15329	77	3	were	be	AUX
crl-15329	77	4	the	the	DET
crl-15329	77	5	benefits	benefit	NOUN
crl-15329	77	6	of	of	ADP
crl-15329	77	7	the	the	DET
crl-15329	77	8	changes	change	NOUN
crl-15329	77	9	,	,	PUNCT
crl-15329	77	10	both	both	CCONJ
crl-15329	77	11	external	external	ADJ
crl-15329	77	12	and	and	CCONJ
crl-15329	77	13	internal	internal	ADJ
crl-15329	77	14	?	?	PUNCT
crl-15329	78	1	this	this	DET
crl-15329	78	2	question	question	NOUN
crl-15329	78	3	was	be	AUX
crl-15329	78	4	used	use	VERB
crl-15329	78	5	to	to	PART
crl-15329	78	6	see	see	VERB
crl-15329	78	7	if	if	SCONJ
crl-15329	78	8	additional	additional	ADJ
crl-15329	78	9	in­	in­	NOUN
crl-15329	78	10	formation	formation	NOUN
crl-15329	78	11	could	could	AUX
crl-15329	78	12	be	be	AUX
crl-15329	78	13	generated	generate	VERB
crl-15329	78	14	on	on	ADP
crl-15329	78	15	the	the	DET
crl-15329	78	16	re­	re­	PROPN
crl-15329	78	17	sults	sult	NOUN
crl-15329	78	18	of	of	ADP
crl-15329	78	19	the	the	DET
crl-15329	78	20	team	team	NOUN
crl-15329	78	21	approach	approach	NOUN
crl-15329	78	22	.	.	PUNCT
crl-15329	79	1	a	a	DET
crl-15329	79	2	fifth	fifth	ADJ
crl-15329	79	3	section	section	NOUN
crl-15329	79	4	entitled	entitle	VERB
crl-15329	79	5	“	"	PUNCT
crl-15329	79	6	other	other	ADJ
crl-15329	79	7	com­	com­	NOUN
crl-15329	79	8	ments	ment	NOUN
crl-15329	79	9	”	"	PUNCT
crl-15329	79	10	was	be	AUX
crl-15329	79	11	added	add	VERB
crl-15329	79	12	to	to	PART
crl-15329	79	13	elicit	elicit	VERB
crl-15329	79	14	from	from	ADP
crl-15329	79	15	respon­	respon­	PROPN
crl-15329	79	16	dents	dent	NOUN
crl-15329	79	17	other	other	ADJ
crl-15329	79	18	data	datum	NOUN
crl-15329	79	19	on	on	ADP
crl-15329	79	20	their	their	PRON
crl-15329	79	21	insights	insight	NOUN
crl-15329	79	22	concern­	concern­	AUX
crl-15329	79	23	ing	e	VERB
crl-15329	79	24	the	the	DET
crl-15329	79	25	change	change	NOUN
crl-15329	79	26	from	from	ADP
crl-15329	79	27	hierarchy	hierarchy	NOUN
crl-15329	79	28	to	to	ADP
crl-15329	79	29	the	the	DET
crl-15329	79	30	team	team	NOUN
crl-15329	79	31	approach	approach	NOUN
crl-15329	79	32	.	.	PUNCT
crl-15329	80	1	participants	participant	NOUN
crl-15329	80	2	were	be	AUX
crl-15329	80	3	assured	assure	VERB
crl-15329	80	4	that	that	SCONJ
crl-15329	80	5	their	their	PRON
crl-15329	80	6	identities	identity	NOUN
crl-15329	80	7	and	and	CCONJ
crl-15329	80	8	responses	response	NOUN
crl-15329	80	9	would	would	AUX
crl-15329	80	10	be	be	AUX
crl-15329	80	11	kept	keep	VERB
crl-15329	80	12	confidential	confidential	ADJ
crl-15329	80	13	.	.	PUNCT
crl-15329	81	1	this	this	DET
crl-15329	81	2	format	format	NOUN
crl-15329	81	3	was	be	AUX
crl-15329	81	4	used	use	VERB
crl-15329	81	5	to	to	PART
crl-15329	81	6	en­	en­	PROPN
crl-15329	81	7	courage	courage	NOUN
crl-15329	81	8	respondents	respondent	NOUN
crl-15329	81	9	to	to	PART
crl-15329	81	10	answer	answer	VERB
crl-15329	81	11	as	as	ADV
crl-15329	81	12	freely	freely	ADV
crl-15329	81	13	as	as	ADP
crl-15329	81	14	possible	possible	ADJ
crl-15329	81	15	.	.	PUNCT
crl-15329	82	1	the	the	DET
crl-15329	82	2	survey	survey	NOUN
crl-15329	82	3	instrument	instrument	NOUN
crl-15329	82	4	was	be	AUX
crl-15329	82	5	completed	complete	VERB
crl-15329	82	6	by	by	ADP
crl-15329	82	7	staff	staff	NOUN
crl-15329	82	8	volunteers	volunteer	NOUN
crl-15329	82	9	and	and	CCONJ
crl-15329	82	10	in­	in­	NOUN
crl-15329	82	11	cluded	clude	VERB
crl-15329	82	12	all	all	DET
crl-15329	82	13	levels	level	NOUN
crl-15329	82	14	of	of	ADP
crl-15329	82	15	staff	staff	NOUN
crl-15329	82	16	(	(	PUNCT
crl-15329	82	17	from	from	ADP
crl-15329	82	18	the	the	DET
crl-15329	82	19	previ­	previ­	PROPN
crl-15329	82	20	ous	ous	ADJ
crl-15329	82	21	administrative	administrative	ADJ
crl-15329	82	22	structure	structure	NOUN
crl-15329	82	23	)	)	PUNCT
crl-15329	82	24	who	who	PRON
crl-15329	82	25	made	make	VERB
crl-15329	82	26	up	up	ADP
crl-15329	82	27	the	the	DET
crl-15329	82	28	teams	team	NOUN
crl-15329	82	29	and	and	CCONJ
crl-15329	82	30	one	one	NUM
crl-15329	82	31	student	student	NOUN
crl-15329	82	32	assistant	assistant	NOUN
crl-15329	82	33	.	.	PUNCT
crl-15329	83	1	http	http	ADJ
crl-15329	83	2	:	:	PUNCT
crl-15329	83	3	constructed.11	constructed.11	NOUN
crl-15329	83	4	http	http	ADV
crl-15329	83	5	:	:	PUNCT
crl-15329	83	6	desire.10	desire.10	VERB
crl-15329	83	7	the	the	DET
crl-15329	83	8	impact	impact	NOUN
crl-15329	83	9	of	of	ADP
crl-15329	83	10	change	change	NOUN
crl-15329	83	11	from	from	ADP
crl-15329	83	12	hierarchy	hierarchy	NOUN
crl-15329	83	13	to	to	ADP
crl-15329	83	14	teams	team	NOUN
crl-15329	83	15	575	575	NUM
crl-15329	83	16	the	the	DET
crl-15329	83	17	researcher	researcher	NOUN
crl-15329	83	18	feels	feel	VERB
crl-15329	83	19	that	that	SCONJ
crl-15329	83	20	this	this	DET
crl-15329	83	21	broad	broad	ADJ
crl-15329	83	22	rep­	rep­	ADJ
crl-15329	83	23	resentation	resentation	NOUN
crl-15329	83	24	of	of	ADP
crl-15329	83	25	staff	staff	NOUN
crl-15329	83	26	provided	provide	VERB
crl-15329	83	27	a	a	DET
crl-15329	83	28	wider	wide	ADJ
crl-15329	83	29	range	range	NOUN
crl-15329	83	30	of	of	ADP
crl-15329	83	31	experiences	experience	NOUN
crl-15329	83	32	and	and	CCONJ
crl-15329	83	33	perceptions	perception	NOUN
crl-15329	83	34	.	.	PUNCT
crl-15329	84	1	case	case	NOUN
crl-15329	84	2	study	study	NOUN
crl-15329	84	3	report	report	NOUN
crl-15329	84	4	and	and	CCONJ
crl-15329	84	5	analysis	analysis	NOUN
crl-15329	84	6	university	university	NOUN
crl-15329	84	7	x	x	PRON
crl-15329	84	8	is	be	AUX
crl-15329	84	9	located	locate	VERB
crl-15329	84	10	in	in	ADP
crl-15329	84	11	the	the	DET
crl-15329	84	12	southwest­	southwest­	PROPN
crl-15329	84	13	ern	ern	PROPN
crl-15329	84	14	united	united	PROPN
crl-15329	84	15	states	states	PROPN
crl-15329	84	16	.	.	PUNCT
crl-15329	85	1	the	the	DET
crl-15329	85	2	library	library	NOUN
crl-15329	85	3	began	begin	VERB
crl-15329	85	4	reor­	reor­	NOUN
crl-15329	85	5	ganizing	ganizing	NOUN
crl-15329	85	6	in	in	ADP
crl-15329	85	7	1993–1994	1993–1994	NUM
crl-15329	85	8	,	,	PUNCT
crl-15329	85	9	based	base	VERB
crl-15329	85	10	on	on	ADP
crl-15329	85	11	a	a	DET
crl-15329	85	12	restruc­	restruc­	PROPN
crl-15329	85	13	turing	ture	VERB
crl-15329	85	14	blueprint	blueprint	NOUN
crl-15329	85	15	.	.	PUNCT
crl-15329	86	1	the	the	DET
crl-15329	86	2	plans	plan	NOUN
crl-15329	86	3	included	include	VERB
crl-15329	86	4	hiring	hire	VERB
crl-15329	86	5	a	a	DET
crl-15329	86	6	consultant	consultant	NOUN
crl-15329	86	7	,	,	PUNCT
crl-15329	86	8	providing	provide	VERB
crl-15329	86	9	training	training	NOUN
crl-15329	86	10	by	by	ADP
crl-15329	86	11	the	the	DET
crl-15329	86	12	university	university	NOUN
crl-15329	86	13	’s	’s	PART
crl-15329	86	14	human	human	ADJ
crl-15329	86	15	resources	resource	NOUN
crl-15329	86	16	depart­	depart­	NOUN
crl-15329	86	17	ment	ment	NOUN
crl-15329	86	18	,	,	PUNCT
crl-15329	86	19	and	and	CCONJ
crl-15329	86	20	introducing	introduce	VERB
crl-15329	86	21	some	some	PRON
crl-15329	86	22	of	of	ADP
crl-15329	86	23	the	the	DET
crl-15329	86	24	con­	con­	NOUN
crl-15329	86	25	cepts	cept	NOUN
crl-15329	86	26	of	of	ADP
crl-15329	86	27	tqm	tqm	NUM
crl-15329	86	28	,	,	PUNCT
crl-15329	86	29	including	include	VERB
crl-15329	86	30	emphasizing	emphasize	VERB
crl-15329	86	31	quality	quality	NOUN
crl-15329	86	32	principles	principle	NOUN
crl-15329	86	33	and	and	CCONJ
crl-15329	86	34	focusing	focus	VERB
crl-15329	86	35	on	on	ADP
crl-15329	86	36	custom­	custom­	PROPN
crl-15329	86	37	ers	er	NOUN
crl-15329	86	38	while	while	SCONJ
crl-15329	86	39	flattening	flatten	VERB
crl-15329	86	40	the	the	DET
crl-15329	86	41	organization	organization	NOUN
crl-15329	86	42	and	and	CCONJ
crl-15329	86	43	providing	provide	VERB
crl-15329	86	44	support	support	NOUN
crl-15329	86	45	for	for	ADP
crl-15329	86	46	staff	staff	NOUN
crl-15329	86	47	.	.	PUNCT
crl-15329	87	1	in	in	ADP
crl-15329	87	2	addition	addition	NOUN
crl-15329	87	3	,	,	PUNCT
crl-15329	87	4	a	a	DET
crl-15329	87	5	new	new	ADJ
crl-15329	87	6	budget	budget	NOUN
crl-15329	87	7	process	process	NOUN
crl-15329	87	8	was	be	AUX
crl-15329	87	9	initiated	initiate	VERB
crl-15329	87	10	and	and	CCONJ
crl-15329	87	11	the	the	DET
crl-15329	87	12	information	information	NOUN
crl-15329	87	13	and	and	CCONJ
crl-15329	87	14	reference	reference	NOUN
crl-15329	87	15	services	service	NOUN
crl-15329	87	16	depart­	depart­	NOUN
crl-15329	87	17	ments	ment	NOUN
crl-15329	87	18	were	be	AUX
crl-15329	87	19	restructured	restructure	VERB
crl-15329	87	20	.	.	PUNCT
crl-15329	88	1	the	the	DET
crl-15329	88	2	restructur­	restructur­	ADJ
crl-15329	88	3	ing	ing	NOUN
crl-15329	88	4	of	of	ADP
crl-15329	88	5	information	information	NOUN
crl-15329	88	6	and	and	CCONJ
crl-15329	88	7	reference	reference	NOUN
crl-15329	88	8	services	service	NOUN
crl-15329	88	9	served	serve	VERB
crl-15329	88	10	as	as	ADP
crl-15329	88	11	a	a	DET
crl-15329	88	12	refocus	refocus	NOUN
crl-15329	88	13	for	for	ADP
crl-15329	88	14	customer	customer	NOUN
crl-15329	88	15	service	service	NOUN
crl-15329	88	16	,	,	PUNCT
crl-15329	88	17	an	an	DET
crl-15329	88	18	objective	objective	NOUN
crl-15329	88	19	that	that	PRON
crl-15329	88	20	was	be	AUX
crl-15329	88	21	accomplished	accomplish	VERB
crl-15329	88	22	by	by	ADP
crl-15329	88	23	con­	con­	NOUN
crl-15329	88	24	ducting	ducting	NOUN
crl-15329	88	25	needs	need	VERB
crl-15329	88	26	assessment	assessment	NOUN
crl-15329	88	27	and	and	CCONJ
crl-15329	88	28	customer	customer	NOUN
crl-15329	88	29	surveys	survey	NOUN
crl-15329	88	30	.	.	PUNCT
crl-15329	89	1	process	process	NOUN
crl-15329	89	2	improvement	improvement	NOUN
crl-15329	89	3	(	(	PUNCT
crl-15329	89	4	pi	pi	NOUN
crl-15329	89	5	)	)	PUNCT
crl-15329	89	6	projects	project	NOUN
crl-15329	89	7	were	be	AUX
crl-15329	89	8	started	start	VERB
crl-15329	89	9	during	during	ADP
crl-15329	89	10	this	this	DET
crl-15329	89	11	phase	phase	NOUN
crl-15329	89	12	.	.	PUNCT
crl-15329	90	1	first	first	ADV
crl-15329	90	2	,	,	PUNCT
crl-15329	90	3	team	team	NOUN
crl-15329	90	4	leader	leader	NOUN
crl-15329	90	5	training	training	NOUN
crl-15329	90	6	was	be	AUX
crl-15329	90	7	conducted	conduct	VERB
crl-15329	90	8	and	and	CCONJ
crl-15329	90	9	then	then	ADV
crl-15329	90	10	intensive	intensive	ADJ
crl-15329	90	11	team	team	NOUN
crl-15329	90	12	training	training	NOUN
crl-15329	90	13	,	,	PUNCT
crl-15329	90	14	which	which	PRON
crl-15329	90	15	included	include	VERB
crl-15329	90	16	customer	customer	NOUN
crl-15329	90	17	service	service	NOUN
crl-15329	90	18	,	,	PUNCT
crl-15329	90	19	project	project	NOUN
crl-15329	90	20	management	management	NOUN
crl-15329	90	21	,	,	PUNCT
crl-15329	90	22	valuing	value	VERB
crl-15329	90	23	diversity	diversity	NOUN
crl-15329	90	24	,	,	PUNCT
crl-15329	90	25	and	and	CCONJ
crl-15329	90	26	interpersonal	interpersonal	ADJ
crl-15329	90	27	com­	com­	PROPN
crl-15329	90	28	munication	munication	NOUN
crl-15329	90	29	.	.	PUNCT
crl-15329	91	1	in	in	ADP
crl-15329	91	2	1995–1996	1995–1996	NUM
crl-15329	91	3	,	,	PUNCT
crl-15329	91	4	expectations	expectation	NOUN
crl-15329	91	5	of	of	ADP
crl-15329	91	6	the	the	DET
crl-15329	91	7	changes	change	NOUN
crl-15329	91	8	were	be	AUX
crl-15329	91	9	addressed	address	VERB
crl-15329	91	10	including	include	VERB
crl-15329	91	11	team	team	NOUN
crl-15329	91	12	leader	leader	NOUN
crl-15329	91	13	and	and	CCONJ
crl-15329	91	14	work	work	NOUN
crl-15329	91	15	-	-	PUNCT
crl-15329	91	16	related	relate	VERB
crl-15329	91	17	expectations	expectation	NOUN
crl-15329	91	18	.	.	PUNCT
crl-15329	92	1	in	in	ADP
crl-15329	92	2	addition	addition	NOUN
crl-15329	92	3	,	,	PUNCT
crl-15329	92	4	emphasis	emphasis	NOUN
crl-15329	92	5	was	be	AUX
crl-15329	92	6	placed	place	VERB
crl-15329	92	7	on	on	ADP
crl-15329	92	8	de­	de­	NOUN
crl-15329	92	9	veloping	velope	VERB
crl-15329	92	10	internal	internal	ADJ
crl-15329	92	11	and	and	CCONJ
crl-15329	92	12	external	external	ADJ
crl-15329	92	13	partner­	partner­	ADJ
crl-15329	92	14	ships	ship	NOUN
crl-15329	92	15	.	.	PUNCT
crl-15329	93	1	the	the	DET
crl-15329	93	2	reasons	reason	NOUN
crl-15329	93	3	for	for	ADP
crl-15329	93	4	the	the	DET
crl-15329	93	5	change	change	NOUN
crl-15329	93	6	as	as	SCONJ
crl-15329	93	7	per­	per­	NOUN
crl-15329	93	8	ceived	ceive	VERB
crl-15329	93	9	by	by	ADP
crl-15329	93	10	the	the	DET
crl-15329	93	11	respondents	respondent	NOUN
crl-15329	93	12	in	in	ADP
crl-15329	93	13	this	this	DET
crl-15329	93	14	survey	survey	NOUN
crl-15329	93	15	are	be	AUX
crl-15329	93	16	listed	list	VERB
crl-15329	93	17	in	in	ADP
crl-15329	93	18	table	table	NOUN
crl-15329	93	19	1	1	NUM
crl-15329	93	20	.	.	PUNCT
crl-15329	94	1	the	the	DET
crl-15329	94	2	frequency	frequency	NOUN
crl-15329	94	3	of	of	ADP
crl-15329	94	4	distribution	distribution	NOUN
crl-15329	94	5	of	of	ADP
crl-15329	94	6	the	the	DET
crl-15329	94	7	reasons	reason	NOUN
crl-15329	94	8	given	give	VERB
crl-15329	94	9	for	for	ADP
crl-15329	94	10	change	change	NOUN
crl-15329	94	11	seem	seem	VERB
crl-15329	94	12	to	to	PART
crl-15329	94	13	suggest	suggest	VERB
crl-15329	94	14	and	and	CCONJ
crl-15329	94	15	reflect	reflect	VERB
crl-15329	94	16	that	that	SCONJ
crl-15329	94	17	,	,	PUNCT
crl-15329	94	18	first	first	ADV
crl-15329	94	19	,	,	PUNCT
crl-15329	94	20	training	training	NOUN
crl-15329	94	21	is	be	AUX
crl-15329	94	22	a	a	DET
crl-15329	94	23	very	very	ADV
crl-15329	94	24	important	important	ADJ
crl-15329	94	25	aspect	aspect	NOUN
crl-15329	94	26	of	of	ADP
crl-15329	94	27	change	change	NOUN
crl-15329	94	28	and	and	CCONJ
crl-15329	94	29	,	,	PUNCT
crl-15329	94	30	second	second	ADJ
crl-15329	94	31	,	,	PUNCT
crl-15329	94	32	training	training	NOUN
crl-15329	94	33	had	have	VERB
crl-15329	94	34	a	a	DET
crl-15329	94	35	positive	positive	ADJ
crl-15329	94	36	effect	effect	NOUN
crl-15329	94	37	on	on	ADP
crl-15329	94	38	the	the	DET
crl-15329	94	39	staff	staff	NOUN
crl-15329	94	40	’s	’s	PART
crl-15329	94	41	understanding	understanding	NOUN
crl-15329	94	42	of	of	ADP
crl-15329	94	43	the	the	DET
crl-15329	94	44	reasons	reason	NOUN
crl-15329	94	45	for	for	ADP
crl-15329	94	46	change	change	NOUN
crl-15329	94	47	.	.	PUNCT
crl-15329	95	1	the	the	DET
crl-15329	95	2	changes	change	NOUN
crl-15329	95	3	,	,	PUNCT
crl-15329	95	4	as	as	SCONJ
crl-15329	95	5	reported	report	VERB
crl-15329	95	6	,	,	PUNCT
crl-15329	95	7	may	may	AUX
crl-15329	95	8	be	be	AUX
crl-15329	95	9	catego­	catego­	NOUN
crl-15329	95	10	rized	rize	VERB
crl-15329	95	11	into	into	ADP
crl-15329	95	12	shortand	shortand	NOUN
crl-15329	95	13	long	long	ADJ
crl-15329	95	14	-	-	PUNCT
crl-15329	95	15	term	term	NOUN
crl-15329	95	16	changes	change	NOUN
crl-15329	95	17	.	.	PUNCT
crl-15329	96	1	second	second	ADV
crl-15329	96	2	,	,	PUNCT
crl-15329	96	3	the	the	DET
crl-15329	96	4	process	process	NOUN
crl-15329	96	5	of	of	ADP
crl-15329	96	6	change	change	NOUN
crl-15329	96	7	,	,	PUNCT
crl-15329	96	8	for	for	ADP
crl-15329	96	9	the	the	DET
crl-15329	96	10	team	team	NOUN
crl-15329	96	11	approach	approach	NOUN
crl-15329	96	12	,	,	PUNCT
crl-15329	96	13	is	be	AUX
crl-15329	96	14	evident	evident	ADJ
crl-15329	96	15	in	in	ADP
crl-15329	96	16	the	the	DET
crl-15329	96	17	staff	staff	NOUN
crl-15329	96	18	’s	’s	PART
crl-15329	96	19	un­	un­	X
crl-15329	96	20	derstanding	derstanding	NOUN
crl-15329	96	21	of	of	ADP
crl-15329	96	22	why	why	SCONJ
crl-15329	96	23	the	the	DET
crl-15329	96	24	changes	change	NOUN
crl-15329	96	25	were	be	AUX
crl-15329	96	26	tak­	tak­	ADV
crl-15329	96	27	ing	ing	ADJ
crl-15329	96	28	place	place	NOUN
crl-15329	96	29	.	.	PUNCT
crl-15329	97	1	from	from	ADP
crl-15329	97	2	this	this	DET
crl-15329	97	3	listing	listing	NOUN
crl-15329	97	4	,	,	PUNCT
crl-15329	97	5	the	the	DET
crl-15329	97	6	researcher	researcher	NOUN
crl-15329	97	7	wanted	want	VERB
crl-15329	97	8	to	to	PART
crl-15329	97	9	ascertain	ascertain	VERB
crl-15329	97	10	the	the	DET
crl-15329	97	11	following	following	NOUN
crl-15329	97	12	:	:	PUNCT
crl-15329	97	13	why	why	SCONJ
crl-15329	97	14	the	the	DET
crl-15329	97	15	change	change	NOUN
crl-15329	97	16	took	take	VERB
crl-15329	97	17	place	place	NOUN
crl-15329	97	18	as	as	SCONJ
crl-15329	97	19	perceived	perceive	VERB
crl-15329	97	20	by	by	ADP
crl-15329	97	21	the	the	DET
crl-15329	97	22	staff	staff	NOUN
crl-15329	97	23	;	;	PUNCT
crl-15329	97	24	how	how	SCONJ
crl-15329	97	25	the	the	DET
crl-15329	97	26	extent	extent	NOUN
crl-15329	97	27	of	of	ADP
crl-15329	97	28	training	training	NOUN
crl-15329	97	29	was	be	AUX
crl-15329	97	30	re­	re­	AUX
crl-15329	97	31	flected	flecte	VERB
crl-15329	97	32	in	in	ADP
crl-15329	97	33	the	the	DET
crl-15329	97	34	changes	change	NOUN
crl-15329	97	35	;	;	PUNCT
crl-15329	97	36	what	what	PRON
crl-15329	97	37	the	the	DET
crl-15329	97	38	relation­	relation­	NOUN
crl-15329	97	39	ship	ship	NOUN
crl-15329	97	40	was	be	AUX
crl-15329	97	41	between	between	ADP
crl-15329	97	42	perceived	perceive	VERB
crl-15329	97	43	changes	change	NOUN
crl-15329	97	44	and	and	CCONJ
crl-15329	97	45	tqm	tqm	ADJ
crl-15329	97	46	;	;	PUNCT
crl-15329	97	47	and	and	CCONJ
crl-15329	97	48	,	,	PUNCT
crl-15329	97	49	finally	finally	ADV
crl-15329	97	50	,	,	PUNCT
crl-15329	97	51	whether	whether	SCONJ
crl-15329	97	52	the	the	DET
crl-15329	97	53	reasons	reason	NOUN
crl-15329	97	54	for	for	ADP
crl-15329	97	55	change	change	NOUN
crl-15329	97	56	had	have	VERB
crl-15329	97	57	any	any	DET
crl-15329	97	58	relationship	relationship	NOUN
crl-15329	97	59	to	to	ADP
crl-15329	97	60	the	the	DET
crl-15329	97	61	results	result	NOUN
crl-15329	97	62	attained	attain	VERB
crl-15329	97	63	.	.	PUNCT
crl-15329	98	1	as	as	SCONJ
crl-15329	98	2	shown	show	VERB
crl-15329	98	3	in	in	ADP
crl-15329	98	4	table	table	NOUN
crl-15329	98	5	1	1	NUM
crl-15329	98	6	,	,	PUNCT
crl-15329	98	7	the	the	DET
crl-15329	98	8	answers	answer	NOUN
crl-15329	98	9	of	of	ADP
crl-15329	98	10	the	the	DET
crl-15329	98	11	fifteen	fifteen	ADJ
crl-15329	98	12	respondents	respondent	NOUN
crl-15329	98	13	(	(	PUNCT
crl-15329	98	14	some	some	PRON
crl-15329	98	15	of	of	ADP
crl-15329	98	16	whom	whom	PRON
crl-15329	98	17	gave	give	VERB
crl-15329	98	18	more	more	ADJ
crl-15329	98	19	than	than	ADP
crl-15329	98	20	one	one	NUM
crl-15329	98	21	reason	reason	NOUN
crl-15329	98	22	for	for	ADP
crl-15329	98	23	the	the	DET
crl-15329	98	24	change	change	NOUN
crl-15329	98	25	)	)	PUNCT
crl-15329	98	26	could	could	AUX
crl-15329	98	27	be	be	AUX
crl-15329	98	28	categorized	categorize	VERB
crl-15329	98	29	into	into	ADP
crl-15329	98	30	five	five	NUM
crl-15329	98	31	separate	separate	ADJ
crl-15329	98	32	areas	area	NOUN
crl-15329	98	33	:	:	PUNCT
crl-15329	99	1	1	1	X
crl-15329	99	2	.	.	X
crl-15329	99	3	changes	change	NOUN
crl-15329	99	4	in	in	ADP
crl-15329	99	5	the	the	DET
crl-15329	99	6	organization	organization	NOUN
crl-15329	99	7	(	(	PUNCT
crl-15329	99	8	new	new	PROPN
crl-15329	99	9	dean	dean	NOUN
crl-15329	99	10	and	and	CCONJ
crl-15329	99	11	changing	change	VERB
crl-15329	99	12	financial	financial	ADJ
crl-15329	99	13	and	and	CCONJ
crl-15329	99	14	aca­	aca­	VERB
crl-15329	99	15	demic	demic	ADJ
crl-15329	99	16	environment	environment	NOUN
crl-15329	99	17	)	)	PUNCT
crl-15329	99	18	;	;	PUNCT
crl-15329	99	19	2	2	X
crl-15329	99	20	.	.	X
crl-15329	99	21	implementation	implementation	NOUN
crl-15329	99	22	needed	need	VERB
crl-15329	99	23	(	(	PUNCT
crl-15329	99	24	strategic	strategic	ADJ
crl-15329	99	25	initiatives	initiative	NOUN
crl-15329	99	26	and	and	CCONJ
crl-15329	99	27	new	new	ADJ
crl-15329	99	28	online	online	ADJ
crl-15329	99	29	system	system	NOUN
crl-15329	99	30	)	)	PUNCT
crl-15329	99	31	;	;	PUNCT
crl-15329	99	32	3	3	X
crl-15329	99	33	.	.	NOUN
crl-15329	100	1	responses	response	NOUN
crl-15329	100	2	to	to	PART
crl-15329	100	3	change	change	VERB
crl-15329	100	4	(	(	PUNCT
crl-15329	100	5	access	access	NOUN
crl-15329	100	6	versus	versus	ADP
crl-15329	100	7	ownership	ownership	NOUN
crl-15329	100	8	report	report	NOUN
crl-15329	100	9	and	and	CCONJ
crl-15329	100	10	limited	limit	VERB
crl-15329	100	11	resources/	resources/	NUM
crl-15329	100	12	budget	budget	NOUN
crl-15329	100	13	)	)	PUNCT
crl-15329	100	14	;	;	PUNCT
crl-15329	100	15	4	4	X
crl-15329	100	16	.	.	X
crl-15329	100	17	focus	focus	VERB
crl-15329	100	18	on	on	ADP
crl-15329	100	19	customers	customer	NOUN
crl-15329	100	20	(	(	PUNCT
crl-15329	100	21	which	which	PRON
crl-15329	100	22	in­	in­	ADP
crl-15329	100	23	cluded	clude	VERB
crl-15329	100	24	responses	response	NOUN
crl-15329	100	25	such	such	ADJ
crl-15329	100	26	as	as	ADP
crl-15329	100	27	improve	improve	VERB
crl-15329	100	28	cus­	cus­	NOUN
crl-15329	100	29	tomer	tomer	NOUN
crl-15329	100	30	access	access	NOUN
crl-15329	100	31	to	to	ADP
crl-15329	100	32	the	the	DET
crl-15329	100	33	collection	collection	NOUN
crl-15329	100	34	and	and	CCONJ
crl-15329	100	35	pro­	pro­	PROPN
crl-15329	100	36	vide	vide	NOUN
crl-15329	100	37	customers	customer	NOUN
crl-15329	100	38	with	with	ADP
crl-15329	100	39	what	what	PRON
crl-15329	100	40	they	they	PRON
crl-15329	100	41	want	want	VERB
crl-15329	100	42	and	and	CCONJ
crl-15329	100	43	expect	expect	VERB
crl-15329	100	44	)	)	PUNCT
crl-15329	100	45	;	;	PUNCT
crl-15329	100	46	5	5	X
crl-15329	100	47	.	.	X
crl-15329	100	48	organizational	organizational	ADJ
crl-15329	100	49	objectives	objective	NOUN
crl-15329	100	50	,	,	PUNCT
crl-15329	100	51	which	which	PRON
crl-15329	100	52	in­	in­	ADP
crl-15329	100	53	cluded	clude	VERB
crl-15329	100	54	responses	response	NOUN
crl-15329	100	55	such	such	ADJ
crl-15329	100	56	as	as	ADP
crl-15329	100	57	create	create	VERB
crl-15329	100	58	a	a	DET
crl-15329	100	59	vision	vision	NOUN
crl-15329	100	60	and	and	CCONJ
crl-15329	100	61	mission	mission	NOUN
crl-15329	100	62	statement	statement	NOUN
crl-15329	100	63	,	,	PUNCT
crl-15329	100	64	reduce	reduce	VERB
crl-15329	100	65	the	the	DET
crl-15329	100	66	lay­	lay­	ADJ
crl-15329	100	67	ers	er	NOUN
crl-15329	100	68	of	of	ADP
crl-15329	100	69	staffing	staffing	NOUN
crl-15329	100	70	,	,	PUNCT
crl-15329	100	71	collect	collect	VERB
crl-15329	100	72	data	datum	NOUN
crl-15329	100	73	to	to	PART
crl-15329	100	74	be	be	AUX
crl-15329	100	75	used	use	VERB
crl-15329	100	76	in	in	ADP
crl-15329	100	77	decision	decision	NOUN
crl-15329	100	78	making	making	NOUN
crl-15329	100	79	,	,	PUNCT
crl-15329	100	80	develop	develop	VERB
crl-15329	100	81	organizational	organizational	ADJ
crl-15329	100	82	objectives	objective	NOUN
crl-15329	100	83	,	,	PUNCT
crl-15329	100	84	become	become	VERB
crl-15329	100	85	a	a	DET
crl-15329	100	86	learning	learning	NOUN
crl-15329	101	1	organiza­	organiza­	DET
crl-15329	101	2	tion	tion	NOUN
crl-15329	101	3	,	,	PUNCT
crl-15329	101	4	build	build	VERB
crl-15329	101	5	a	a	DET
crl-15329	101	6	flexible	flexible	ADJ
crl-15329	101	7	organization	organization	NOUN
crl-15329	101	8	,	,	PUNCT
crl-15329	101	9	re­	re­	AUX
crl-15329	101	10	spond	spond	NOUN
crl-15329	101	11	to	to	ADP
crl-15329	101	12	changing	change	VERB
crl-15329	101	13	needs	need	NOUN
crl-15329	101	14	in	in	ADP
crl-15329	101	15	the	the	DET
crl-15329	101	16	future	future	NOUN
crl-15329	101	17	,	,	PUNCT
crl-15329	101	18	and	and	CCONJ
crl-15329	101	19	identify	identify	VERB
crl-15329	101	20	goals	goal	NOUN
crl-15329	101	21	and	and	CCONJ
crl-15329	101	22	objectives	objective	NOUN
crl-15329	101	23	using	use	VERB
crl-15329	101	24	input	input	NOUN
crl-15329	101	25	from	from	ADP
crl-15329	101	26	teams	team	NOUN
crl-15329	101	27	.	.	PUNCT
crl-15329	102	1	the	the	DET
crl-15329	102	2	staff	staff	NOUN
crl-15329	102	3	’s	’s	PART
crl-15329	102	4	observations	observation	NOUN
crl-15329	102	5	suggest	suggest	VERB
crl-15329	102	6	that	that	SCONJ
crl-15329	102	7	the	the	DET
crl-15329	102	8	reasons	reason	NOUN
crl-15329	102	9	for	for	ADP
crl-15329	102	10	the	the	DET
crl-15329	102	11	change	change	NOUN
crl-15329	102	12	varied	varied	ADJ
crl-15329	102	13	,	,	PUNCT
crl-15329	102	14	but	but	CCONJ
crl-15329	102	15	that	that	SCONJ
crl-15329	102	16	all	all	PRON
crl-15329	102	17	of	of	ADP
crl-15329	102	18	them	they	PRON
crl-15329	102	19	are	be	AUX
crl-15329	102	20	included	include	VERB
crl-15329	102	21	within	within	ADP
crl-15329	102	22	organizational	organizational	ADJ
crl-15329	102	23	goals	goal	NOUN
crl-15329	102	24	and	and	CCONJ
crl-15329	102	25	that	that	SCONJ
crl-15329	102	26	at	at	ADP
crl-15329	102	27	the	the	DET
crl-15329	102	28	heart	heart	NOUN
crl-15329	102	29	of	of	ADP
crl-15329	102	30	the	the	DET
crl-15329	102	31	change	change	NOUN
crl-15329	102	32	is	be	AUX
crl-15329	102	33	an	an	DET
crl-15329	102	34	emphasis	emphasis	NOUN
crl-15329	102	35	on	on	ADP
crl-15329	102	36	customer	customer	NOUN
crl-15329	102	37	service	service	NOUN
crl-15329	102	38	.	.	PUNCT
crl-15329	103	1	they	they	PRON
crl-15329	103	2	also	also	ADV
crl-15329	103	3	suggest	suggest	VERB
crl-15329	103	4	that	that	SCONJ
crl-15329	103	5	the	the	DET
crl-15329	103	6	changes	change	NOUN
crl-15329	103	7	do	do	VERB
crl-15329	103	8	address	address	NOUN
crl-15329	103	9	issues	issue	NOUN
crl-15329	103	10	associated	associate	VERB
crl-15329	103	11	with	with	ADP
crl-15329	103	12	tqm	tqm	PROPN
crl-15329	103	13	as	as	ADV
crl-15329	103	14	well	well	ADV
crl-15329	103	15	as	as	ADP
crl-15329	103	16	re­	re­	PROPN
crl-15329	103	17	lated	late	VERB
crl-15329	103	18	issues	issue	NOUN
crl-15329	103	19	such	such	ADJ
crl-15329	103	20	as	as	ADP
crl-15329	103	21	the	the	DET
crl-15329	103	22	learning	learning	NOUN
crl-15329	103	23	organiza­	organiza­	PRON
crl-15329	103	24	tion	tion	NOUN
crl-15329	103	25	,	,	PUNCT
crl-15329	103	26	flattening	flatten	VERB
crl-15329	103	27	the	the	DET
crl-15329	103	28	hierarchy	hierarchy	NOUN
crl-15329	103	29	by	by	ADP
crl-15329	103	30	using	use	VERB
crl-15329	103	31	the	the	DET
crl-15329	103	32	team	team	NOUN
crl-15329	103	33	approach	approach	NOUN
crl-15329	103	34	,	,	PUNCT
crl-15329	103	35	and	and	CCONJ
crl-15329	103	36	using	use	VERB
crl-15329	103	37	the	the	DET
crl-15329	103	38	learning	learning	NOUN
crl-15329	103	39	or­	or­	PUNCT
crl-15329	103	40	ganization	ganization	NOUN
crl-15329	103	41	concept	concept	NOUN
crl-15329	103	42	.	.	PUNCT
crl-15329	104	1	expected	expect	VERB
crl-15329	104	2	results	result	NOUN
crl-15329	104	3	versus	versus	ADP
crl-15329	104	4	actual	actual	ADJ
crl-15329	104	5	results	result	NOUN
crl-15329	104	6	the	the	DET
crl-15329	104	7	results	result	NOUN
crl-15329	104	8	of	of	ADP
crl-15329	104	9	the	the	DET
crl-15329	104	10	survey	survey	NOUN
crl-15329	104	11	were	be	AUX
crl-15329	104	12	analyzed	analyze	VERB
crl-15329	104	13	further	far	ADV
crl-15329	104	14	by	by	ADP
crl-15329	104	15	grouping	group	VERB
crl-15329	104	16	the	the	DET
crl-15329	104	17	responses	response	NOUN
crl-15329	104	18	based	base	VERB
crl-15329	104	19	on	on	ADP
crl-15329	104	20	three	three	NUM
crl-15329	104	21	tqm	tqm	ADJ
crl-15329	104	22	elements	element	NOUN
crl-15329	104	23	:	:	PUNCT
crl-15329	104	24	empowerment	empowerment	NOUN
crl-15329	104	25	,	,	PUNCT
crl-15329	104	26	customer	customer	NOUN
crl-15329	104	27	service	service	NOUN
crl-15329	104	28	,	,	PUNCT
crl-15329	104	29	and	and	CCONJ
crl-15329	104	30	the	the	DET
crl-15329	104	31	learning	learning	NOUN
crl-15329	104	32	organi­	organi­	PROPN
crl-15329	104	33	zation	zation	PROPN
crl-15329	104	34	.	.	PUNCT
crl-15329	105	1	a	a	DET
crl-15329	105	2	line	line	NOUN
crl-15329	105	3	-	-	PUNCT
crl-15329	105	4	by	by	ADP
crl-15329	105	5	-	-	PUNCT
crl-15329	105	6	line	line	NOUN
crl-15329	105	7	analysis	analysis	NOUN
crl-15329	105	8	of	of	ADP
crl-15329	105	9	the	the	DET
crl-15329	105	10	data	datum	NOUN
crl-15329	105	11	576	576	NUM
crl-15329	105	12	college	college	PROPN
crl-15329	105	13	&	&	CCONJ
crl-15329	105	14	research	research	PROPN
crl-15329	105	15	libraries	library	NOUN
crl-15329	105	16	november	november	PROPN
crl-15329	105	17	1999	1999	NUM
crl-15329	105	18	table	table	NOUN
crl-15329	105	19	1	1	NUM
crl-15329	105	20	reasons	reason	NOUN
crl-15329	105	21	for	for	ADP
crl-15329	105	22	the	the	DET
crl-15329	105	23	change	change	NOUN
crl-15329	105	24	:	:	PUNCT
crl-15329	105	25	university	university	NOUN
crl-15329	105	26	x	x	NOUN
crl-15329	105	27	reasons	reason	NOUN
crl-15329	105	28	for	for	ADP
crl-15329	105	29	change	change	NOUN
crl-15329	105	30	frequency	frequency	NOUN
crl-15329	105	31	length	length	NOUN
crl-15329	105	32	of	of	ADP
crl-15329	105	33	time	time	NOUN
crl-15329	105	34	delegated	delegate	VERB
crl-15329	105	35	to	to	PART
crl-15329	105	36	change	change	VERB
crl-15329	105	37	to	to	PART
crl-15329	105	38	maximize	maximize	VERB
crl-15329	105	39	services	service	NOUN
crl-15329	105	40	and	and	CCONJ
crl-15329	105	41	operations	operation	NOUN
crl-15329	105	42	1	1	NUM
crl-15329	105	43	to	to	PART
crl-15329	105	44	meet	meet	VERB
crl-15329	105	45	the	the	DET
crl-15329	105	46	changing	change	VERB
crl-15329	105	47	needs	need	NOUN
crl-15329	105	48	of	of	ADP
crl-15329	105	49	the	the	DET
crl-15329	105	50	user	user	NOUN
crl-15329	105	51	1	1	NUM
crl-15329	105	52	permanent	permanent	ADJ
crl-15329	105	53	community	community	NOUN
crl-15329	105	54	(	(	PUNCT
crl-15329	105	55	students	student	NOUN
crl-15329	105	56	&	&	CCONJ
crl-15329	105	57	faculty	faculty	NOUN
crl-15329	105	58	)	)	PUNCT
crl-15329	105	59	to	to	PART
crl-15329	105	60	improve	improve	VERB
crl-15329	105	61	customer	customer	NOUN
crl-15329	105	62	access	access	NOUN
crl-15329	105	63	to	to	ADP
crl-15329	105	64	the	the	DET
crl-15329	105	65	collection	collection	NOUN
crl-15329	105	66	1	1	NUM
crl-15329	105	67	to	to	PART
crl-15329	105	68	keep	keep	VERB
crl-15329	105	69	the	the	DET
crl-15329	105	70	libraries	library	NOUN
crl-15329	105	71	'	'	PART
crl-15329	105	72	role	role	NOUN
crl-15329	105	73	as	as	ADP
crl-15329	105	74	information	information	NOUN
crl-15329	105	75	1	1	NUM
crl-15329	105	76	provider	provider	NOUN
crl-15329	105	77	to	to	ADP
crl-15329	105	78	customers	customer	NOUN
crl-15329	105	79	as	as	ADP
crl-15329	105	80	an	an	DET
crl-15329	105	81	essential	essential	ADJ
crl-15329	105	82	role	role	NOUN
crl-15329	105	83	in	in	ADP
crl-15329	105	84	a	a	DET
crl-15329	105	85	changing	change	VERB
crl-15329	105	86	information	information	NOUN
crl-15329	105	87	market	market	NOUN
crl-15329	105	88	to	to	PART
crl-15329	105	89	become	become	VERB
crl-15329	105	90	a	a	DET
crl-15329	105	91	learning	learn	VERB
crl-15329	105	92	organization	organization	NOUN
crl-15329	105	93	1	1	NUM
crl-15329	105	94	continuous	continuous	ADJ
crl-15329	105	95	to	to	PART
crl-15329	105	96	form	form	VERB
crl-15329	105	97	the	the	DET
crl-15329	105	98	most	most	ADV
crl-15329	105	99	effective	effective	ADJ
crl-15329	105	100	/	/	SYM
crl-15329	105	101	efficient	efficient	ADJ
crl-15329	105	102	teams	team	NOUN
crl-15329	105	103	2	2	NUM
crl-15329	105	104	ongoing	ongoing	ADJ
crl-15329	105	105	(	(	PUNCT
crl-15329	105	106	team	team	NOUN
crl-15329	105	107	-	-	PUNCT
crl-15329	105	108	based	base	VERB
crl-15329	105	109	management	management	NOUN
crl-15329	105	110	)	)	PUNCT
crl-15329	105	111	new	new	ADJ
crl-15329	105	112	dean	dean	NOUN
crl-15329	105	113	1	1	NUM
crl-15329	105	114	implementation	implementation	NOUN
crl-15329	105	115	of	of	ADP
crl-15329	105	116	new	new	ADJ
crl-15329	105	117	online	online	ADJ
crl-15329	105	118	systems	system	NOUN
crl-15329	105	119	1	1	NUM
crl-15329	105	120	reduced	reduce	VERB
crl-15329	105	121	budget	budget	NOUN
crl-15329	105	122	2	2	NUM
crl-15329	105	123	access	access	NOUN
crl-15329	105	124	vs.	vs.	ADP
crl-15329	105	125	ownership	ownership	NOUN
crl-15329	105	126	report	report	NOUN
crl-15329	105	127	1	1	NUM
crl-15329	105	128	build	build	VERB
crl-15329	105	129	a	a	DET
crl-15329	105	130	flexible	flexible	ADJ
crl-15329	105	131	organization	organization	NOUN
crl-15329	105	132	to	to	PART
crl-15329	105	133	respond	respond	VERB
crl-15329	105	134	to	to	ADP
crl-15329	105	135	1	1	NUM
crl-15329	105	136	ongoing	ongoing	ADJ
crl-15329	105	137	changing	change	VERB
crl-15329	105	138	needs	need	NOUN
crl-15329	105	139	in	in	ADP
crl-15329	105	140	the	the	DET
crl-15329	105	141	future	future	NOUN
crl-15329	105	142	identify	identify	VERB
crl-15329	105	143	goals	goal	NOUN
crl-15329	105	144	and	and	CCONJ
crl-15329	105	145	objectives	objective	NOUN
crl-15329	105	146	(	(	PUNCT
crl-15329	105	147	using	use	VERB
crl-15329	105	148	inputs	input	NOUN
crl-15329	105	149	2	2	NUM
crl-15329	105	150	from	from	ADP
crl-15329	105	151	every	every	DET
crl-15329	105	152	team	team	NOUN
crl-15329	105	153	)	)	PUNCT
crl-15329	105	154	create	create	VERB
crl-15329	105	155	a	a	DET
crl-15329	105	156	vision	vision	NOUN
crl-15329	105	157	2	2	NUM
crl-15329	105	158	5	5	NUM
crl-15329	105	159	yrs	yr	NOUN
crl-15329	105	160	.	.	PUNCT
crl-15329	106	1	create	create	VERB
crl-15329	106	2	a	a	DET
crl-15329	106	3	mission	mission	NOUN
crl-15329	106	4	1	1	NUM
crl-15329	106	5	5	5	NUM
crl-15329	106	6	yrs	yr	NOUN
crl-15329	106	7	.	.	PUNCT
crl-15329	107	1	limited	limit	VERB
crl-15329	107	2	resources	resource	NOUN
crl-15329	107	3	1	1	NUM
crl-15329	107	4	continuous	continuous	ADJ
crl-15329	107	5	reduce	reduce	VERB
crl-15329	107	6	the	the	DET
crl-15329	107	7	layers	layer	NOUN
crl-15329	107	8	of	of	ADP
crl-15329	107	9	staffing	staff	VERB
crl-15329	107	10	1	1	NUM
crl-15329	107	11	5	5	NUM
crl-15329	107	12	yrs	yr	NOUN
crl-15329	107	13	.	.	PUNCT
crl-15329	108	1	focus	focus	VERB
crl-15329	108	2	on	on	ADP
crl-15329	108	3	the	the	DET
crl-15329	108	4	user	user	NOUN
crl-15329	108	5	as	as	ADP
crl-15329	108	6	the	the	DET
crl-15329	108	7	center	center	NOUN
crl-15329	108	8	of	of	ADP
crl-15329	108	9	the	the	DET
crl-15329	108	10	1	1	NUM
crl-15329	108	11	5	5	NUM
crl-15329	108	12	yrs	yr	NOUN
crl-15329	108	13	.	.	PUNCT
crl-15329	109	1	organization	organization	NOUN
crl-15329	109	2	implementation	implementation	NOUN
crl-15329	109	3	of	of	ADP
crl-15329	109	4	strategic	strategic	ADJ
crl-15329	109	5	initiatives	initiative	NOUN
crl-15329	109	6	1	1	NUM
crl-15329	109	7	collect	collect	VERB
crl-15329	109	8	data	datum	NOUN
crl-15329	109	9	and	and	CCONJ
crl-15329	109	10	use	use	VERB
crl-15329	109	11	the	the	DET
crl-15329	109	12	data	datum	NOUN
crl-15329	109	13	to	to	PART
crl-15329	109	14	make	make	VERB
crl-15329	109	15	1	1	NUM
crl-15329	109	16	decisions	decision	NOUN
crl-15329	109	17	focus	focus	VERB
crl-15329	109	18	on	on	ADP
crl-15329	109	19	customer	customer	NOUN
crl-15329	109	20	needs	need	VERB
crl-15329	109	21	1	1	NUM
crl-15329	109	22	changing	change	VERB
crl-15329	109	23	financial	financial	ADJ
crl-15329	109	24	,	,	PUNCT
crl-15329	109	25	academic	academic	ADJ
crl-15329	109	26	environment	environment	NOUN
crl-15329	109	27	1	1	NUM
crl-15329	109	28	develop	develop	VERB
crl-15329	109	29	organizational	organizational	ADJ
crl-15329	109	30	objectives	objective	NOUN
crl-15329	109	31	1	1	NUM
crl-15329	109	32	provide	provide	VERB
crl-15329	109	33	a	a	DET
crl-15329	109	34	better	well	ADJ
crl-15329	109	35	organization	organization	NOUN
crl-15329	109	36	to	to	PART
crl-15329	109	37	meet	meet	VERB
crl-15329	109	38	our	our	PRON
crl-15329	109	39	1	1	NUM
crl-15329	109	40	ongoing	ongoing	ADJ
crl-15329	109	41	customer	customer	NOUN
crl-15329	109	42	's	's	PART
crl-15329	109	43	needs	need	NOUN
crl-15329	109	44	provide	provide	VERB
crl-15329	109	45	the	the	DET
crl-15329	109	46	customers	customer	NOUN
crl-15329	109	47	with	with	ADP
crl-15329	109	48	what	what	PRON
crl-15329	109	49	they	they	PRON
crl-15329	109	50	want	want	VERB
crl-15329	109	51	2	2	NUM
crl-15329	109	52	and	and	CCONJ
crl-15329	109	53	expect	expect	VERB
crl-15329	109	54	total	total	ADJ
crl-15329	109	55	29	29	NUM
crl-15329	109	56	in	in	ADP
crl-15329	109	57	this	this	DET
crl-15329	109	58	category	category	NOUN
crl-15329	109	59	revealed	reveal	VERB
crl-15329	109	60	that	that	SCONJ
crl-15329	109	61	the	the	DET
crl-15329	109	62	major	major	ADJ
crl-15329	109	63	result	result	NOUN
crl-15329	109	64	the	the	DET
crl-15329	109	65	respondents	respondent	NOUN
crl-15329	109	66	(	(	PUNCT
crl-15329	109	67	75	75	NUM
crl-15329	109	68	%	%	NOUN
crl-15329	109	69	)	)	PUNCT
crl-15329	109	70	expected	expect	VERB
crl-15329	109	71	to	to	PART
crl-15329	109	72	receive	receive	VERB
crl-15329	109	73	from	from	ADP
crl-15329	109	74	the	the	DET
crl-15329	109	75	change	change	NOUN
crl-15329	109	76	from	from	ADP
crl-15329	109	77	hierarchy	hierarchy	NOUN
crl-15329	109	78	to	to	ADP
crl-15329	109	79	teams	team	NOUN
crl-15329	109	80	was	be	AUX
crl-15329	109	81	improvement	improvement	NOUN
crl-15329	109	82	in	in	ADP
crl-15329	109	83	customer	customer	NOUN
crl-15329	109	84	ser­	ser­	NOUN
crl-15329	109	85	vice	vice	NOUN
crl-15329	109	86	.	.	PUNCT
crl-15329	110	1	the	the	DET
crl-15329	110	2	results	result	NOUN
crl-15329	110	3	are	be	AUX
crl-15329	110	4	explained	explain	VERB
crl-15329	110	5	in	in	ADP
crl-15329	110	6	more	more	ADJ
crl-15329	110	7	de­	de­	ADJ
crl-15329	110	8	tail	tail	NOUN
crl-15329	110	9	in	in	ADP
crl-15329	110	10	the	the	DET
crl-15329	110	11	following	follow	VERB
crl-15329	110	12	subsections	subsection	NOUN
crl-15329	110	13	.	.	PUNCT
crl-15329	111	1	customer	customer	NOUN
crl-15329	111	2	service	service	NOUN
crl-15329	111	3	the	the	DET
crl-15329	111	4	data	datum	NOUN
crl-15329	111	5	reveal	reveal	VERB
crl-15329	111	6	that	that	SCONJ
crl-15329	111	7	some	some	DET
crl-15329	111	8	level	level	NOUN
crl-15329	111	9	of	of	ADP
crl-15329	111	10	cus­	cus­	NOUN
crl-15329	111	11	tomer	tomer	NOUN
crl-15329	111	12	service	service	NOUN
crl-15329	111	13	already	already	ADV
crl-15329	111	14	exists	exist	VERB
crl-15329	111	15	and	and	CCONJ
crl-15329	111	16	that	that	SCONJ
crl-15329	111	17	the	the	DET
crl-15329	111	18	staff	staff	NOUN
crl-15329	111	19	strongly	strongly	ADV
crl-15329	111	20	desire	desire	VERB
crl-15329	111	21	to	to	PART
crl-15329	111	22	increase	increase	VERB
crl-15329	111	23	their	their	PRON
crl-15329	111	24	level	level	NOUN
crl-15329	111	25	of	of	ADP
crl-15329	111	26	customer	customer	NOUN
crl-15329	111	27	service	service	NOUN
crl-15329	111	28	.	.	PUNCT
crl-15329	112	1	one	one	NUM
crl-15329	112	2	of	of	ADP
crl-15329	112	3	the	the	DET
crl-15329	112	4	ways	way	NOUN
crl-15329	112	5	staff	staff	NOUN
crl-15329	112	6	wanted	want	VERB
crl-15329	112	7	to	to	PART
crl-15329	112	8	improve	improve	VERB
crl-15329	112	9	customer	customer	NOUN
crl-15329	112	10	service	service	NOUN
crl-15329	112	11	was	be	AUX
crl-15329	112	12	to	to	PART
crl-15329	112	13	respond	respond	VERB
crl-15329	112	14	more	more	ADV
crl-15329	112	15	quickly	quickly	ADV
crl-15329	112	16	to	to	ADP
crl-15329	112	17	customer	customer	NOUN
crl-15329	112	18	needs	need	NOUN
crl-15329	112	19	.	.	PUNCT
crl-15329	113	1	in	in	ADP
crl-15329	113	2	addition	addition	NOUN
crl-15329	113	3	,	,	PUNCT
crl-15329	113	4	there	there	PRON
crl-15329	113	5	is	be	VERB
crl-15329	113	6	interest	interest	NOUN
crl-15329	113	7	in	in	ADP
crl-15329	113	8	us­	us­	NOUN
crl-15329	113	9	ing	e	VERB
crl-15329	113	10	a	a	DET
crl-15329	113	11	systems	system	NOUN
crl-15329	113	12	approach	approach	NOUN
crl-15329	113	13	(	(	PUNCT
crl-15329	113	14	regarding	regard	VERB
crl-15329	113	15	the	the	DET
crl-15329	113	16	or­	or­	ADJ
crl-15329	113	17	ganization	ganization	NOUN
crl-15329	113	18	as	as	ADP
crl-15329	113	19	a	a	DET
crl-15329	113	20	total	total	ADJ
crl-15329	113	21	system	system	NOUN
crl-15329	113	22	,	,	PUNCT
crl-15329	113	23	interdepen­	interdepen­	PROPN
crl-15329	113	24	dent	dent	NOUN
crl-15329	113	25	and	and	CCONJ
crl-15329	113	26	interrelated	interrelate	VERB
crl-15329	113	27	)	)	PUNCT
crl-15329	113	28	to	to	PART
crl-15329	113	29	focus	focus	VERB
crl-15329	113	30	on	on	ADP
crl-15329	113	31	customer	customer	NOUN
crl-15329	113	32	service	service	NOUN
crl-15329	113	33	,	,	PUNCT
crl-15329	113	34	and	and	CCONJ
crl-15329	113	35	in	in	ADP
crl-15329	113	36	order	order	NOUN
crl-15329	113	37	to	to	ADP
crl-15329	113	38	accom­	accom­	PROPN
crl-15329	113	39	plish	plish	NOUN
crl-15329	113	40	these	these	DET
crl-15329	113	41	tasks	task	NOUN
crl-15329	113	42	,	,	PUNCT
crl-15329	113	43	there	there	PRON
crl-15329	113	44	is	be	VERB
crl-15329	113	45	a	a	DET
crl-15329	113	46	need	need	NOUN
crl-15329	113	47	for	for	ADP
crl-15329	113	48	train­	train­	PRON
crl-15329	113	49	the	the	DET
crl-15329	113	50	impact	impact	NOUN
crl-15329	113	51	of	of	ADP
crl-15329	113	52	change	change	NOUN
crl-15329	113	53	from	from	ADP
crl-15329	113	54	hierarchy	hierarchy	NOUN
crl-15329	113	55	to	to	ADP
crl-15329	113	56	teams	team	NOUN
crl-15329	113	57	577	577	NUM
crl-15329	113	58	ing	ing	NOUN
crl-15329	113	59	.	.	PUNCT
crl-15329	114	1	these	these	DET
crl-15329	114	2	concerns	concern	NOUN
crl-15329	114	3	were	be	AUX
crl-15329	114	4	voiced	voice	VERB
crl-15329	114	5	in	in	ADP
crl-15329	114	6	many	many	ADJ
crl-15329	114	7	ways	way	NOUN
crl-15329	114	8	,	,	PUNCT
crl-15329	114	9	from	from	ADP
crl-15329	114	10	the	the	DET
crl-15329	114	11	general	general	ADJ
crl-15329	114	12	statement	statement	NOUN
crl-15329	114	13	“	"	PUNCT
crl-15329	114	14	im­	im­	NOUN
crl-15329	114	15	proving	prove	VERB
crl-15329	114	16	customer	customer	NOUN
crl-15329	114	17	service	service	NOUN
crl-15329	114	18	,	,	PUNCT
crl-15329	114	19	”	"	PUNCT
crl-15329	114	20	and	and	CCONJ
crl-15329	114	21	“	"	PUNCT
crl-15329	114	22	position­	position­	VERB
crl-15329	114	23	ing	e	VERB
crl-15329	114	24	the	the	DET
crl-15329	114	25	library	library	NOUN
crl-15329	114	26	to	to	PART
crl-15329	114	27	become	become	VERB
crl-15329	114	28	more	more	ADJ
crl-15329	114	29	customer	customer	NOUN
crl-15329	114	30	focused	focus	VERB
crl-15329	114	31	”	"	PUNCT
crl-15329	114	32	to	to	ADP
crl-15329	114	33	more	more	ADV
crl-15329	114	34	specific	specific	ADJ
crl-15329	114	35	changes	change	NOUN
crl-15329	114	36	that	that	PRON
crl-15329	114	37	had	have	VERB
crl-15329	114	38	to	to	PART
crl-15329	114	39	do	do	VERB
crl-15329	114	40	with	with	ADP
crl-15329	114	41	the	the	DET
crl-15329	114	42	structure	structure	NOUN
crl-15329	114	43	of	of	ADP
crl-15329	114	44	the	the	DET
crl-15329	114	45	library	library	NOUN
crl-15329	114	46	.	.	PUNCT
crl-15329	115	1	these	these	DET
crl-15329	115	2	responses	response	NOUN
crl-15329	115	3	included	include	VERB
crl-15329	115	4	“	"	PUNCT
crl-15329	115	5	become	become	VERB
crl-15329	115	6	more	more	ADJ
crl-15329	115	7	‘	'	PUNCT
crl-15329	115	8	customer	customer	NOUN
crl-15329	115	9	oriented	orient	VERB
crl-15329	115	10	’	'	PUNCT
crl-15329	115	11	as	as	SCONJ
crl-15329	115	12	opposed	oppose	VERB
crl-15329	115	13	to	to	ADP
crl-15329	115	14	collec­	collec­	ADJ
crl-15329	115	15	tion	tion	NOUN
crl-15329	115	16	oriented	orient	VERB
crl-15329	115	17	”	"	PUNCT
crl-15329	115	18	and	and	CCONJ
crl-15329	115	19	“	"	PUNCT
crl-15329	115	20	make	make	VERB
crl-15329	115	21	the	the	DET
crl-15329	115	22	services	service	NOUN
crl-15329	115	23	that	that	PRON
crl-15329	115	24	we	we	PRON
crl-15329	115	25	provide	provide	VERB
crl-15329	115	26	in	in	ADP
crl-15329	115	27	the	the	DET
crl-15329	115	28	library	library	NOUN
crl-15329	115	29	more	more	ADV
crl-15329	115	30	oriented	orient	VERB
crl-15329	115	31	toward	toward	ADP
crl-15329	115	32	customer	customer	NOUN
crl-15329	115	33	needs	need	NOUN
crl-15329	115	34	,	,	PUNCT
crl-15329	115	35	less	less	ADV
crl-15329	115	36	oriented	orient	VERB
crl-15329	115	37	to­	to­	ADV
crl-15329	115	38	ward	ward	NOUN
crl-15329	115	39	internal	internal	ADJ
crl-15329	115	40	convenience	convenience	NOUN
crl-15329	115	41	/	/	SYM
crl-15329	115	42	traditions	tradition	NOUN
crl-15329	115	43	.	.	PUNCT
crl-15329	115	44	”	"	PUNCT
crl-15329	116	1	there	there	PRON
crl-15329	116	2	also	also	ADV
crl-15329	116	3	were	be	AUX
crl-15329	116	4	expected	expect	VERB
crl-15329	116	5	results	result	NOUN
crl-15329	116	6	that	that	PRON
crl-15329	116	7	re­	re­	PROPN
crl-15329	116	8	lated	late	VERB
crl-15329	116	9	directly	directly	ADV
crl-15329	116	10	to	to	ADP
crl-15329	116	11	how	how	SCONJ
crl-15329	116	12	staff	staff	NOUN
crl-15329	116	13	might	might	AUX
crl-15329	116	14	accom­	accom­	PROPN
crl-15329	116	15	plish	plish	VERB
crl-15329	116	16	the	the	DET
crl-15329	116	17	results	result	NOUN
crl-15329	116	18	they	they	PRON
crl-15329	116	19	intended	intend	VERB
crl-15329	116	20	,	,	PUNCT
crl-15329	116	21	such	such	ADJ
crl-15329	116	22	as	as	ADP
crl-15329	116	23	“	"	PUNCT
crl-15329	116	24	help	help	AUX
crl-15329	116	25	develop	develop	VERB
crl-15329	116	26	skills	skill	NOUN
crl-15329	116	27	to	to	PART
crl-15329	116	28	respond	respond	VERB
crl-15329	116	29	to	to	PART
crl-15329	116	30	cus­	cus­	VERB
crl-15329	116	31	tomer	tomer	PROPN
crl-15329	116	32	needs	need	NOUN
crl-15329	116	33	”	"	PUNCT
crl-15329	116	34	and	and	CCONJ
crl-15329	116	35	“	"	PUNCT
crl-15329	116	36	share	share	VERB
crl-15329	116	37	in	in	ADP
crl-15329	116	38	decision	decision	NOUN
crl-15329	116	39	mak­	mak­	PROPN
crl-15329	116	40	ing	ing	PROPN
crl-15329	116	41	,	,	PUNCT
crl-15329	116	42	respond	respond	VERB
crl-15329	116	43	to	to	PART
crl-15329	116	44	change	change	VERB
crl-15329	116	45	,	,	PUNCT
crl-15329	116	46	become	become	VERB
crl-15329	116	47	involved	involve	VERB
crl-15329	116	48	in	in	ADP
crl-15329	116	49	strategic	strategic	ADJ
crl-15329	116	50	planning	planning	NOUN
crl-15329	116	51	,	,	PUNCT
crl-15329	116	52	and	and	CCONJ
crl-15329	116	53	save	save	VERB
crl-15329	116	54	time	time	NOUN
crl-15329	116	55	and	and	CCONJ
crl-15329	116	56	money	money	NOUN
crl-15329	116	57	.	.	PUNCT
crl-15329	116	58	”	"	PUNCT
crl-15329	117	1	empowerment	empowerment	NOUN
crl-15329	117	2	another	another	DET
crl-15329	117	3	result	result	NOUN
crl-15329	117	4	the	the	DET
crl-15329	117	5	respondents	respondent	NOUN
crl-15329	117	6	wished	wish	VERB
crl-15329	117	7	to	to	PART
crl-15329	117	8	achieve	achieve	VERB
crl-15329	117	9	was	be	AUX
crl-15329	117	10	empowerment	empowerment	NOUN
crl-15329	117	11	.	.	PUNCT
crl-15329	118	1	all	all	DET
crl-15329	118	2	other	other	ADJ
crl-15329	118	3	“	"	PUNCT
crl-15329	118	4	wishes	wish	NOUN
crl-15329	118	5	”	"	PUNCT
crl-15329	118	6	included	include	VERB
crl-15329	118	7	equal	equal	ADJ
crl-15329	118	8	status	status	NOUN
crl-15329	118	9	;	;	PUNCT
crl-15329	118	10	for	for	ADP
crl-15329	118	11	ex­	ex­	PROPN
crl-15329	118	12	ample	ample	ADJ
crl-15329	118	13	,	,	PUNCT
crl-15329	118	14	“	"	PUNCT
crl-15329	118	15	address	address	VERB
crl-15329	118	16	future	future	ADJ
crl-15329	118	17	needs	need	NOUN
crl-15329	118	18	,	,	PUNCT
crl-15329	118	19	work	work	VERB
crl-15329	118	20	on	on	ADP
crl-15329	118	21	strategic	strategic	ADJ
crl-15329	118	22	planning	planning	NOUN
crl-15329	118	23	,	,	PUNCT
crl-15329	118	24	accept	accept	VERB
crl-15329	118	25	new	new	ADJ
crl-15329	118	26	challenges	challenge	NOUN
crl-15329	118	27	,	,	PUNCT
crl-15329	118	28	include	include	VERB
crl-15329	118	29	more	more	ADJ
crl-15329	118	30	persons	person	NOUN
crl-15329	118	31	in	in	ADP
crl-15329	118	32	the	the	DET
crl-15329	118	33	decisionmaking	decisionmake	VERB
crl-15329	118	34	process	process	NOUN
crl-15329	118	35	,	,	PUNCT
crl-15329	118	36	develop	develop	VERB
crl-15329	118	37	new	new	ADJ
crl-15329	118	38	skills	skill	NOUN
crl-15329	118	39	,	,	PUNCT
crl-15329	118	40	”	"	PUNCT
crl-15329	118	41	and	and	CCONJ
crl-15329	118	42	the	the	DET
crl-15329	118	43	specific	specific	ADJ
crl-15329	118	44	result	result	NOUN
crl-15329	118	45	of	of	ADP
crl-15329	118	46	“	"	PUNCT
crl-15329	118	47	shelving	shelve	VERB
crl-15329	118	48	books	book	NOUN
crl-15329	118	49	more	more	ADV
crl-15329	118	50	efficiently	efficiently	ADV
crl-15329	118	51	.	.	PUNCT
crl-15329	118	52	”	"	PUNCT
crl-15329	119	1	it	it	PRON
crl-15329	119	2	is	be	AUX
crl-15329	119	3	clear	clear	ADJ
crl-15329	119	4	from	from	ADP
crl-15329	119	5	the	the	DET
crl-15329	119	6	survey	survey	NOUN
crl-15329	119	7	that	that	SCONJ
crl-15329	119	8	by	by	ADP
crl-15329	119	9	em­	em­	NOUN
crl-15329	119	10	powerment	powerment	NOUN
crl-15329	119	11	,	,	PUNCT
crl-15329	119	12	staff	staff	NOUN
crl-15329	119	13	meant	mean	VERB
crl-15329	119	14	that	that	SCONJ
crl-15329	119	15	they	they	PRON
crl-15329	119	16	would	would	AUX
crl-15329	119	17	like	like	VERB
crl-15329	119	18	to	to	PART
crl-15329	119	19	become	become	VERB
crl-15329	119	20	more	more	ADV
crl-15329	119	21	involved	involved	ADJ
crl-15329	119	22	in	in	ADP
crl-15329	119	23	the	the	DET
crl-15329	119	24	deci­	deci­	PROPN
crl-15329	119	25	sion	sion	NOUN
crl-15329	119	26	-	-	PUNCT
crl-15329	119	27	making	make	VERB
crl-15329	119	28	process	process	NOUN
crl-15329	119	29	.	.	PUNCT
crl-15329	120	1	they	they	PRON
crl-15329	120	2	either	either	CCONJ
crl-15329	120	3	had	have	AUX
crl-15329	120	4	not	not	PART
crl-15329	120	5	been	be	AUX
crl-15329	120	6	pleased	pleased	ADJ
crl-15329	120	7	with	with	ADP
crl-15329	120	8	some	some	PRON
crl-15329	120	9	of	of	ADP
crl-15329	120	10	their	their	PRON
crl-15329	120	11	decisions	decision	NOUN
crl-15329	120	12	or	or	CCONJ
crl-15329	120	13	were	be	AUX
crl-15329	120	14	not	not	PART
crl-15329	120	15	pleased	pleased	ADJ
crl-15329	120	16	with	with	ADP
crl-15329	120	17	the	the	DET
crl-15329	120	18	process	process	NOUN
crl-15329	120	19	by	by	ADP
crl-15329	120	20	which	which	PRON
crl-15329	120	21	they	they	PRON
crl-15329	120	22	arrived	arrive	VERB
crl-15329	120	23	at	at	ADP
crl-15329	120	24	decisions	decision	NOUN
crl-15329	120	25	because	because	SCONJ
crl-15329	120	26	they	they	PRON
crl-15329	120	27	reported	report	VERB
crl-15329	120	28	wanting	want	VERB
crl-15329	120	29	to	to	PART
crl-15329	120	30	make	make	VERB
crl-15329	120	31	better	well	ADJ
crl-15329	120	32	de­	de­	ADJ
crl-15329	120	33	cisions	cision	NOUN
crl-15329	120	34	.	.	PUNCT
crl-15329	121	1	the	the	DET
crl-15329	121	2	means	mean	NOUN
crl-15329	121	3	by	by	ADP
crl-15329	121	4	which	which	PRON
crl-15329	121	5	they	they	PRON
crl-15329	121	6	wanted	want	VERB
crl-15329	121	7	to	to	PART
crl-15329	121	8	gain	gain	VERB
crl-15329	121	9	decision	decision	NOUN
crl-15329	121	10	-	-	PUNCT
crl-15329	121	11	making	make	VERB
crl-15329	121	12	power	power	NOUN
crl-15329	121	13	was	be	AUX
crl-15329	121	14	to	to	PART
crl-15329	121	15	flatten	flatten	VERB
crl-15329	121	16	the	the	DET
crl-15329	121	17	organization	organization	NOUN
crl-15329	121	18	and	and	CCONJ
crl-15329	121	19	have	have	VERB
crl-15329	121	20	full	full	ADJ
crl-15329	121	21	par­	par­	NOUN
crl-15329	121	22	ticipation	ticipation	NOUN
crl-15329	121	23	,	,	PUNCT
crl-15329	121	24	again	again	ADV
crl-15329	121	25	an	an	DET
crl-15329	121	26	implication	implication	NOUN
crl-15329	121	27	that	that	SCONJ
crl-15329	121	28	systemwide	systemwide	ADJ
crl-15329	121	29	participation	participation	NOUN
crl-15329	121	30	was	be	AUX
crl-15329	121	31	needed	need	VERB
crl-15329	121	32	.	.	PUNCT
crl-15329	122	1	the	the	DET
crl-15329	122	2	learning	learning	PROPN
crl-15329	122	3	organization	organization	NOUN
crl-15329	122	4	based	base	VERB
crl-15329	122	5	on	on	ADP
crl-15329	122	6	the	the	DET
crl-15329	122	7	problem	problem	NOUN
crl-15329	122	8	-	-	PUNCT
crl-15329	122	9	solving	solve	VERB
crl-15329	122	10	nature	nature	NOUN
crl-15329	122	11	of	of	ADP
crl-15329	122	12	the	the	DET
crl-15329	122	13	learning	learning	NOUN
crl-15329	122	14	organization	organization	NOUN
crl-15329	122	15	,	,	PUNCT
crl-15329	122	16	the	the	DET
crl-15329	122	17	respon­	respon­	NOUN
crl-15329	122	18	dents	dent	NOUN
crl-15329	122	19	reflected	reflect	VERB
crl-15329	122	20	the	the	DET
crl-15329	122	21	need	need	NOUN
crl-15329	122	22	for	for	ADP
crl-15329	122	23	a	a	DET
crl-15329	122	24	team	team	NOUN
crl-15329	122	25	-	-	PUNCT
crl-15329	122	26	based	base	VERB
crl-15329	122	27	work	work	NOUN
crl-15329	122	28	environment	environment	NOUN
crl-15329	122	29	that	that	PRON
crl-15329	122	30	would	would	AUX
crl-15329	122	31	produce	produce	VERB
crl-15329	122	32	better	well	ADJ
crl-15329	122	33	decisions	decision	NOUN
crl-15329	122	34	and	and	CCONJ
crl-15329	122	35	use	use	VERB
crl-15329	122	36	this	this	DET
crl-15329	122	37	approach	approach	NOUN
crl-15329	122	38	as	as	ADP
crl-15329	122	39	a	a	DET
crl-15329	122	40	means	means	NOUN
crl-15329	122	41	to	to	PART
crl-15329	122	42	improve	improve	VERB
crl-15329	122	43	processes	process	NOUN
crl-15329	122	44	(	(	PUNCT
crl-15329	122	45	for	for	ADP
crl-15329	122	46	in­	in­	NOUN
crl-15329	122	47	stance	stance	NOUN
crl-15329	122	48	,	,	PUNCT
crl-15329	122	49	shelving	shelve	VERB
crl-15329	122	50	books	book	NOUN
crl-15329	122	51	for	for	ADP
crl-15329	122	52	the	the	DET
crl-15329	122	53	same	same	ADJ
crl-15329	122	54	or	or	CCONJ
crl-15329	122	55	less	less	ADJ
crl-15329	122	56	money	money	NOUN
crl-15329	122	57	)	)	PUNCT
crl-15329	122	58	.	.	PUNCT
crl-15329	123	1	moreover	moreover	ADV
crl-15329	123	2	,	,	PUNCT
crl-15329	123	3	the	the	DET
crl-15329	123	4	data	datum	NOUN
crl-15329	123	5	indicate	indicate	VERB
crl-15329	123	6	that	that	SCONJ
crl-15329	123	7	staff	staff	NOUN
crl-15329	123	8	members	member	NOUN
crl-15329	123	9	intend	intend	VERB
crl-15329	123	10	to	to	PART
crl-15329	123	11	continue	continue	VERB
crl-15329	123	12	this	this	DET
crl-15329	123	13	process	process	NOUN
crl-15329	123	14	into	into	ADP
crl-15329	123	15	the	the	DET
crl-15329	123	16	future	future	NOUN
crl-15329	123	17	,	,	PUNCT
crl-15329	123	18	as	as	ADV
crl-15329	123	19	well	well	ADV
crl-15329	123	20	as	as	ADP
crl-15329	123	21	to	to	PART
crl-15329	123	22	plan	plan	VERB
crl-15329	123	23	their	their	PRON
crl-15329	123	24	future	future	NOUN
crl-15329	123	25	.	.	PUNCT
crl-15329	124	1	perceived	perceive	VERB
crl-15329	124	2	actual	actual	ADJ
crl-15329	124	3	results	result	NOUN
crl-15329	124	4	was	be	AUX
crl-15329	124	5	the	the	DET
crl-15329	124	6	major	major	ADJ
crl-15329	124	7	result	result	NOUN
crl-15329	124	8	expected	expect	VERB
crl-15329	124	9	by	by	ADP
crl-15329	124	10	the	the	DET
crl-15329	124	11	re­	re­	PROPN
crl-15329	124	12	spondents	spondent	NOUN
crl-15329	124	13	realized	realize	VERB
crl-15329	124	14	;	;	PUNCT
crl-15329	124	15	that	that	PRON
crl-15329	124	16	is	is	ADV
crl-15329	124	17	,	,	PUNCT
crl-15329	124	18	was	be	AUX
crl-15329	124	19	customer	customer	NOUN
crl-15329	124	20	service	service	NOUN
crl-15329	124	21	improved	improve	VERB
crl-15329	124	22	?	?	PUNCT
crl-15329	125	1	fifty	fifty	NUM
crl-15329	125	2	percent	percent	NOUN
crl-15329	125	3	of	of	ADP
crl-15329	125	4	the	the	DET
crl-15329	125	5	responses	response	NOUN
crl-15329	125	6	referred	refer	VERB
crl-15329	125	7	to	to	ADP
crl-15329	125	8	an	an	DET
crl-15329	125	9	improvement	improvement	NOUN
crl-15329	125	10	in	in	ADP
crl-15329	125	11	customer	customer	NOUN
crl-15329	125	12	services	service	NOUN
crl-15329	125	13	and	and	CCONJ
crl-15329	125	14	also	also	ADV
crl-15329	125	15	gave	give	VERB
crl-15329	125	16	some	some	DET
crl-15329	125	17	indication	indication	NOUN
crl-15329	125	18	of	of	ADP
crl-15329	125	19	the	the	DET
crl-15329	125	20	processes	process	NOUN
crl-15329	125	21	by	by	ADP
crl-15329	125	22	which	which	PRON
crl-15329	125	23	cus­	cus­	NOUN
crl-15329	125	24	tomer	tomer	NOUN
crl-15329	125	25	satisfaction	satisfaction	NOUN
crl-15329	125	26	might	might	AUX
crl-15329	125	27	be	be	AUX
crl-15329	125	28	gained	gain	VERB
crl-15329	125	29	,	,	PUNCT
crl-15329	125	30	as	as	SCONJ
crl-15329	125	31	reported	report	VERB
crl-15329	125	32	by	by	ADP
crl-15329	125	33	one	one	NUM
crl-15329	125	34	of	of	ADP
crl-15329	125	35	the	the	DET
crl-15329	125	36	respondents	respondent	NOUN
crl-15329	125	37	:	:	PUNCT
crl-15329	125	38	use	use	NOUN
crl-15329	125	39	of	of	ADP
crl-15329	125	40	the	the	DET
crl-15329	125	41	in	in	ADP
crl-15329	125	42	-	-	PUNCT
crl-15329	125	43	depth	depth	NOUN
crl-15329	125	44	data	datum	NOUN
crl-15329	125	45	studies	study	NOUN
crl-15329	125	46	by	by	ADP
crl-15329	125	47	cross	cross	ADJ
crl-15329	125	48	-	-	ADJ
crl-15329	125	49	functional	functional	ADJ
crl-15329	125	50	teams	team	NOUN
crl-15329	125	51	have	have	AUX
crl-15329	125	52	re­	re­	AUX
crl-15329	125	53	sulted	sulte	VERB
crl-15329	125	54	in	in	ADP
crl-15329	125	55	more	more	ADV
crl-15329	125	56	efficient	efficient	ADJ
crl-15329	125	57	ways	way	NOUN
crl-15329	125	58	of	of	ADP
crl-15329	125	59	pro­	pro­	NOUN
crl-15329	125	60	viding	viding	PROPN
crl-15329	125	61	services	service	NOUN
crl-15329	125	62	to	to	ADP
crl-15329	125	63	our	our	PRON
crl-15329	125	64	customers	customer	NOUN
crl-15329	125	65	.	.	PUNCT
crl-15329	126	1	others	other	NOUN
crl-15329	126	2	gave	give	VERB
crl-15329	126	3	evidence	evidence	NOUN
crl-15329	126	4	that	that	PRON
crl-15329	126	5	substanti­	substanti­	ADV
crl-15329	126	6	ated	ate	VERB
crl-15329	126	7	these	these	DET
crl-15329	126	8	results	result	NOUN
crl-15329	126	9	,	,	PUNCT
crl-15329	126	10	including	include	VERB
crl-15329	126	11	one	one	NUM
crl-15329	126	12	respon­	respon­	NOUN
crl-15329	126	13	dent	dent	NOUN
crl-15329	126	14	who	who	PRON
crl-15329	126	15	stated	state	VERB
crl-15329	126	16	that	that	SCONJ
crl-15329	126	17	by	by	ADP
crl-15329	126	18	“	"	PUNCT
crl-15329	126	19	responding	respond	VERB
crl-15329	126	20	and	and	CCONJ
crl-15329	126	21	cooperating	cooperate	VERB
crl-15329	126	22	better	well	ADV
crl-15329	126	23	with	with	ADP
crl-15329	126	24	our	our	PRON
crl-15329	126	25	customers	customer	NOUN
crl-15329	126	26	,	,	PUNCT
crl-15329	126	27	[	[	X
crl-15329	126	28	we	we	PRON
crl-15329	126	29	are	be	AUX
crl-15329	126	30	]	]	PUNCT
crl-15329	126	31	questioning	question	VERB
crl-15329	126	32	long	long	ADV
crl-15329	126	33	-	-	PUNCT
crl-15329	126	34	held	hold	VERB
crl-15329	126	35	obsolete	obsolete	ADJ
crl-15329	126	36	beliefs	belief	NOUN
crl-15329	126	37	and	and	CCONJ
crl-15329	126	38	practices	practice	NOUN
crl-15329	126	39	.	.	PUNCT
crl-15329	126	40	”	"	PUNCT
crl-15329	127	1	furthermore	furthermore	ADV
crl-15329	127	2	,	,	PUNCT
crl-15329	127	3	there	there	PRON
crl-15329	127	4	were	be	VERB
crl-15329	127	5	indications	indication	NOUN
crl-15329	127	6	that	that	SCONJ
crl-15329	127	7	the	the	DET
crl-15329	127	8	staff	staff	NOUN
crl-15329	127	9	perceived	perceive	VERB
crl-15329	127	10	the	the	DET
crl-15329	127	11	changes	change	NOUN
crl-15329	127	12	as	as	ADP
crl-15329	127	13	an	an	DET
crl-15329	127	14	ongoing	ongoing	ADJ
crl-15329	127	15	process	process	NOUN
crl-15329	127	16	:	:	PUNCT
crl-15329	127	17	“	"	PUNCT
crl-15329	127	18	we	we	PRON
crl-15329	127	19	are	be	AUX
crl-15329	127	20	more	more	ADJ
crl-15329	127	21	customer	customer	NOUN
crl-15329	127	22	focused	focus	VERB
crl-15329	127	23	and	and	CCONJ
crl-15329	127	24	continu­	continu­	DET
crl-15329	127	25	ally	ally	NOUN
crl-15329	127	26	assessing	assess	VERB
crl-15329	127	27	our	our	PRON
crl-15329	127	28	customer	customer	NOUN
crl-15329	127	29	needs	need	NOUN
crl-15329	127	30	.	.	PUNCT
crl-15329	127	31	”	"	PUNCT
crl-15329	128	1	one	one	NUM
crl-15329	128	2	aspect	aspect	NOUN
crl-15329	128	3	of	of	ADP
crl-15329	128	4	customer	customer	NOUN
crl-15329	128	5	results	result	NOUN
crl-15329	128	6	may	may	AUX
crl-15329	128	7	well	well	ADV
crl-15329	128	8	exceed	exceed	VERB
crl-15329	128	9	the	the	DET
crl-15329	128	10	above	above	ADV
crl-15329	128	11	-	-	PUNCT
crl-15329	128	12	mentioned	mention	VERB
crl-15329	128	13	expe­	expe­	NOUN
crl-15329	128	14	rience	rience	NOUN
crl-15329	128	15	.	.	PUNCT
crl-15329	129	1	the	the	DET
crl-15329	129	2	book	book	NOUN
crl-15329	129	3	-	-	PUNCT
crl-15329	129	4	shelving	shelve	VERB
crl-15329	129	5	team	team	NOUN
crl-15329	129	6	achieved	achieve	VERB
crl-15329	129	7	excellent	excellent	ADJ
crl-15329	129	8	results	result	NOUN
crl-15329	129	9	.	.	PUNCT
crl-15329	130	1	they	they	PRON
crl-15329	130	2	saved	save	VERB
crl-15329	130	3	thousands	thousand	NOUN
crl-15329	130	4	of	of	ADP
crl-15329	130	5	dollars	dollar	NOUN
crl-15329	130	6	and	and	CCONJ
crl-15329	130	7	were	be	AUX
crl-15329	130	8	able	able	ADJ
crl-15329	130	9	to	to	PART
crl-15329	130	10	improve	improve	VERB
crl-15329	130	11	greatly	greatly	ADV
crl-15329	130	12	their	their	PRON
crl-15329	130	13	rate	rate	NOUN
crl-15329	130	14	of	of	ADP
crl-15329	130	15	reshelving	reshelve	VERB
crl-15329	130	16	books	book	NOUN
crl-15329	130	17	.	.	PUNCT
crl-15329	131	1	their	their	PRON
crl-15329	131	2	tremendous	tremendous	ADJ
crl-15329	131	3	success	success	NOUN
crl-15329	131	4	was	be	AUX
crl-15329	131	5	achieved	achieve	VERB
crl-15329	131	6	by	by	ADP
crl-15329	131	7	examining	examine	VERB
crl-15329	131	8	the	the	DET
crl-15329	131	9	process	process	NOUN
crl-15329	131	10	by	by	ADP
crl-15329	131	11	which	which	PRON
crl-15329	131	12	books	book	NOUN
crl-15329	131	13	are	be	AUX
crl-15329	131	14	reshelved	reshelve	VERB
crl-15329	131	15	,	,	PUNCT
crl-15329	131	16	which	which	PRON
crl-15329	131	17	revealed	reveal	VERB
crl-15329	131	18	sev­	sev­	NOUN
crl-15329	131	19	eral	eral	ADJ
crl-15329	131	20	redundant	redundant	ADJ
crl-15329	131	21	steps	step	NOUN
crl-15329	131	22	.	.	PUNCT
crl-15329	132	1	a	a	DET
crl-15329	132	2	significant	significant	ADJ
crl-15329	132	3	portion	portion	NOUN
crl-15329	132	4	of	of	ADP
crl-15329	132	5	the	the	DET
crl-15329	132	6	data	datum	NOUN
crl-15329	132	7	re­	re­	PROPN
crl-15329	132	8	garding	garde	VERB
crl-15329	132	9	the	the	DET
crl-15329	132	10	actual	actual	ADJ
crl-15329	132	11	results	result	NOUN
crl-15329	132	12	that	that	PRON
crl-15329	132	13	were	be	AUX
crl-15329	132	14	at­	at­	ADV
crl-15329	132	15	tained	taine	VERB
crl-15329	132	16	centered	center	VERB
crl-15329	132	17	on	on	ADP
crl-15329	132	18	the	the	DET
crl-15329	132	19	“	"	PUNCT
crl-15329	132	20	change	change	NOUN
crl-15329	132	21	process	process	NOUN
crl-15329	132	22	.	.	PUNCT
crl-15329	132	23	”	"	PUNCT
crl-15329	133	1	this	this	PRON
crl-15329	133	2	is	be	AUX
crl-15329	133	3	one	one	NUM
crl-15329	133	4	of	of	ADP
crl-15329	133	5	the	the	DET
crl-15329	133	6	significant	significant	ADJ
crl-15329	133	7	findings	finding	NOUN
crl-15329	133	8	of	of	ADP
crl-15329	133	9	this	this	DET
crl-15329	133	10	study	study	NOUN
crl-15329	133	11	—	—	PUNCT
crl-15329	133	12	that	that	PRON
crl-15329	133	13	change	change	VERB
crl-15329	133	14	itself	itself	PRON
crl-15329	133	15	,	,	PUNCT
crl-15329	133	16	or	or	CCONJ
crl-15329	133	17	the	the	DET
crl-15329	133	18	management	management	NOUN
crl-15329	133	19	of	of	ADP
crl-15329	133	20	change	change	NOUN
crl-15329	133	21	,	,	PUNCT
crl-15329	133	22	is	be	AUX
crl-15329	133	23	a	a	DET
crl-15329	133	24	central	central	ADJ
crl-15329	133	25	con­	con­	NOUN
crl-15329	133	26	cern	cern	NOUN
crl-15329	133	27	in	in	ADP
crl-15329	133	28	the	the	DET
crl-15329	133	29	change	change	NOUN
crl-15329	133	30	from	from	ADP
crl-15329	133	31	hierarchy	hierarchy	NOUN
crl-15329	133	32	to	to	ADP
crl-15329	133	33	teams	team	NOUN
crl-15329	133	34	.	.	PUNCT
crl-15329	134	1	what	what	PRON
crl-15329	134	2	was	be	AUX
crl-15329	134	3	significant	significant	ADJ
crl-15329	134	4	about	about	ADP
crl-15329	134	5	these	these	DET
crl-15329	134	6	changes	change	NOUN
crl-15329	134	7	?	?	PUNCT
crl-15329	135	1	the	the	DET
crl-15329	135	2	survey	survey	NOUN
crl-15329	135	3	reflects	reflect	VERB
crl-15329	135	4	that	that	SCONJ
crl-15329	135	5	change	change	NOUN
crl-15329	135	6	was	be	AUX
crl-15329	135	7	sometimes	sometimes	ADV
crl-15329	135	8	difficult	difficult	ADJ
crl-15329	135	9	and	and	CCONJ
crl-15329	135	10	in	in	ADP
crl-15329	135	11	some	some	DET
crl-15329	135	12	cases	case	NOUN
crl-15329	135	13	remained	remain	VERB
crl-15329	135	14	difficult	difficult	ADJ
crl-15329	135	15	.	.	PUNCT
crl-15329	136	1	yet	yet	ADV
crl-15329	136	2	,	,	PUNCT
crl-15329	136	3	the	the	DET
crl-15329	136	4	change	change	NOUN
crl-15329	136	5	578	578	NUM
crl-15329	136	6	college	college	NOUN
crl-15329	136	7	&	&	CCONJ
crl-15329	136	8	research	research	PROPN
crl-15329	136	9	libraries	library	NOUN
crl-15329	136	10	november	november	PROPN
crl-15329	136	11	1999	1999	NUM
crl-15329	136	12	was	be	AUX
crl-15329	136	13	a	a	DET
crl-15329	136	14	worthwhile	worthwhile	ADJ
crl-15329	136	15	process	process	NOUN
crl-15329	136	16	given	give	VERB
crl-15329	136	17	the	the	DET
crl-15329	136	18	posi­	posi­	PROPN
crl-15329	136	19	tive	tive	PROPN
crl-15329	136	20	attributes	attribute	VERB
crl-15329	136	21	to	to	ADP
crl-15329	136	22	the	the	DET
crl-15329	136	23	improvement	improvement	NOUN
crl-15329	136	24	in	in	ADP
crl-15329	136	25	cus­	cus­	PROPN
crl-15329	136	26	tomer	tomer	NOUN
crl-15329	136	27	services	service	NOUN
crl-15329	136	28	.	.	PUNCT
crl-15329	137	1	some	some	PRON
crl-15329	137	2	of	of	ADP
crl-15329	137	3	the	the	DET
crl-15329	137	4	difficulties	difficulty	NOUN
crl-15329	137	5	of	of	ADP
crl-15329	137	6	change	change	NOUN
crl-15329	137	7	as	as	SCONJ
crl-15329	137	8	reported	report	VERB
crl-15329	137	9	by	by	ADP
crl-15329	137	10	one	one	NUM
crl-15329	137	11	respondent	respondent	NOUN
crl-15329	137	12	indicated	indicate	VERB
crl-15329	137	13	that	that	SCONJ
crl-15329	137	14	some	some	DET
crl-15329	137	15	staff	staff	NOUN
crl-15329	137	16	were	be	AUX
crl-15329	137	17	not	not	PART
crl-15329	137	18	“	"	PUNCT
crl-15329	137	19	change	change	VERB
crl-15329	137	20	ready	ready	ADJ
crl-15329	137	21	,	,	PUNCT
crl-15329	137	22	”	"	PUNCT
crl-15329	137	23	an	an	DET
crl-15329	137	24	observation	observation	NOUN
crl-15329	137	25	con­	con­	NOUN
crl-15329	137	26	firmed	firm	VERB
crl-15329	137	27	by	by	ADP
crl-15329	137	28	another	another	DET
crl-15329	137	29	respondent	respondent	NOUN
crl-15329	137	30	:	:	PUNCT
crl-15329	137	31	at	at	ADP
crl-15329	137	32	first	first	ADV
crl-15329	137	33	,	,	PUNCT
crl-15329	137	34	staff	staff	NOUN
crl-15329	137	35	did	do	AUX
crl-15329	137	36	not	not	PART
crl-15329	137	37	want	want	VERB
crl-15329	137	38	to	to	PART
crl-15329	137	39	hear	hear	VERB
crl-15329	137	40	about	about	ADP
crl-15329	137	41	planning	plan	VERB
crl-15329	137	42	for	for	ADP
crl-15329	137	43	the	the	DET
crl-15329	137	44	change	change	NOUN
crl-15329	137	45	,	,	PUNCT
crl-15329	137	46	they	they	PRON
crl-15329	137	47	thought	think	VERB
crl-15329	137	48	it	it	PRON
crl-15329	137	49	was	be	AUX
crl-15329	137	50	a	a	DET
crl-15329	137	51	gimmick	gimmick	NOUN
crl-15329	137	52	.	.	PUNCT
crl-15329	138	1	the	the	DET
crl-15329	138	2	sec­	sec­	ADJ
crl-15329	138	3	ond	ond	NOUN
crl-15329	138	4	year	year	NOUN
crl-15329	138	5	,	,	PUNCT
crl-15329	138	6	they	they	PRON
crl-15329	138	7	began	begin	VERB
crl-15329	138	8	to	to	PART
crl-15329	138	9	see	see	VERB
crl-15329	138	10	that	that	DET
crl-15329	138	11	change	change	NOUN
crl-15329	138	12	was	be	AUX
crl-15329	138	13	happening	happen	VERB
crl-15329	138	14	.	.	PUNCT
crl-15329	139	1	the	the	DET
crl-15329	139	2	change	change	NOUN
crl-15329	139	3	was	be	AUX
crl-15329	139	4	here	here	ADV
crl-15329	139	5	!	!	PUNCT
crl-15329	140	1	they	they	PRON
crl-15329	140	2	began	begin	VERB
crl-15329	140	3	to	to	PART
crl-15329	140	4	take	take	VERB
crl-15329	140	5	no­	no­	PROPN
crl-15329	140	6	tice	tice	NOUN
crl-15329	140	7	.	.	PUNCT
crl-15329	141	1	in	in	ADP
crl-15329	141	2	the	the	DET
crl-15329	141	3	third	third	ADJ
crl-15329	141	4	year	year	NOUN
crl-15329	141	5	,	,	PUNCT
crl-15329	141	6	they	they	PRON
crl-15329	141	7	began	begin	VERB
crl-15329	141	8	to	to	PART
crl-15329	141	9	‘	'	PUNCT
crl-15329	141	10	come	come	VERB
crl-15329	141	11	around	around	ADV
crl-15329	141	12	,	,	PUNCT
crl-15329	141	13	’	'	PUNCT
crl-15329	141	14	they	they	PRON
crl-15329	141	15	saw	see	VERB
crl-15329	141	16	the	the	DET
crl-15329	141	17	‘	'	PUNCT
crl-15329	141	18	tie­	tie­	NOUN
crl-15329	141	19	in	in	ADP
crl-15329	141	20	.	.	PUNCT
crl-15329	141	21	’	'	PUNCT
crl-15329	142	1	projects	project	NOUN
crl-15329	142	2	are	be	AUX
crl-15329	142	3	continually	continually	ADV
crl-15329	142	4	being	be	AUX
crl-15329	142	5	supported	support	VERB
crl-15329	142	6	.	.	PUNCT
crl-15329	143	1	we	we	PRON
crl-15329	143	2	are	be	AUX
crl-15329	143	3	prioritizing	prioritize	VERB
crl-15329	143	4	and	and	CCONJ
crl-15329	143	5	people	people	NOUN
crl-15329	143	6	are	be	AUX
crl-15329	143	7	‘	'	PUNCT
crl-15329	143	8	airing	air	VERB
crl-15329	143	9	their	their	PRON
crl-15329	143	10	feelings	feeling	NOUN
crl-15329	143	11	.	.	PUNCT
crl-15329	143	12	’	'	PUNCT
crl-15329	144	1	the	the	DET
crl-15329	144	2	first	first	ADJ
crl-15329	144	3	part	part	NOUN
crl-15329	144	4	of	of	ADP
crl-15329	144	5	the	the	DET
crl-15329	144	6	above	above	ADJ
crl-15329	144	7	statement	statement	NOUN
crl-15329	144	8	reflects	reflect	VERB
crl-15329	144	9	the	the	DET
crl-15329	144	10	difficulty	difficulty	NOUN
crl-15329	144	11	of	of	ADP
crl-15329	144	12	the	the	DET
crl-15329	144	13	change	change	NOUN
crl-15329	144	14	,	,	PUNCT
crl-15329	144	15	the	the	DET
crl-15329	144	16	middle	middle	ADJ
crl-15329	144	17	part	part	NOUN
crl-15329	144	18	emphasizes	emphasize	VERB
crl-15329	144	19	the	the	DET
crl-15329	144	20	payback	payback	NOUN
crl-15329	144	21	that	that	PRON
crl-15329	144	22	resulted	result	VERB
crl-15329	144	23	from	from	ADP
crl-15329	144	24	the	the	DET
crl-15329	144	25	staff	staff	NOUN
crl-15329	144	26	’s	’s	PART
crl-15329	144	27	apparent	apparent	ADJ
crl-15329	144	28	pa­	pa­	ADJ
crl-15329	144	29	tience	tience	NOUN
crl-15329	144	30	,	,	PUNCT
crl-15329	144	31	and	and	CCONJ
crl-15329	144	32	the	the	DET
crl-15329	144	33	last	last	ADJ
crl-15329	144	34	part	part	NOUN
crl-15329	144	35	represents	represent	VERB
crl-15329	144	36	some	some	DET
crl-15329	144	37	level	level	NOUN
crl-15329	144	38	of	of	ADP
crl-15329	144	39	comfort	comfort	NOUN
crl-15329	144	40	that	that	PRON
crl-15329	144	41	staff	staff	NOUN
crl-15329	144	42	members	member	NOUN
crl-15329	144	43	are	be	AUX
crl-15329	144	44	gaining	gain	VERB
crl-15329	144	45	by	by	ADP
crl-15329	144	46	remaining	remain	VERB
crl-15329	144	47	involved	involve	VERB
crl-15329	144	48	in	in	ADP
crl-15329	144	49	the	the	DET
crl-15329	144	50	change	change	NOUN
crl-15329	144	51	process	process	NOUN
crl-15329	144	52	.	.	PUNCT
crl-15329	145	1	levels	level	NOUN
crl-15329	145	2	of	of	ADP
crl-15329	145	3	change	change	NOUN
crl-15329	145	4	one	one	NUM
crl-15329	145	5	way	way	NOUN
crl-15329	145	6	to	to	PART
crl-15329	145	7	judge	judge	VERB
crl-15329	145	8	the	the	DET
crl-15329	145	9	effects	effect	NOUN
crl-15329	145	10	of	of	ADP
crl-15329	145	11	change	change	NOUN
crl-15329	145	12	is	be	AUX
crl-15329	145	13	to	to	PART
crl-15329	145	14	assess	assess	VERB
crl-15329	145	15	the	the	DET
crl-15329	145	16	results	result	NOUN
crl-15329	145	17	based	base	VERB
crl-15329	145	18	on	on	ADP
crl-15329	145	19	the	the	DET
crl-15329	145	20	vari­	vari­	X
crl-15329	145	21	ous	ous	ADJ
crl-15329	145	22	levels	level	NOUN
crl-15329	145	23	where	where	SCONJ
crl-15329	145	24	changes	change	NOUN
crl-15329	145	25	were	be	AUX
crl-15329	145	26	made	make	VERB
crl-15329	145	27	.	.	PUNCT
crl-15329	146	1	the	the	DET
crl-15329	146	2	two	two	NUM
crl-15329	146	3	major	major	ADJ
crl-15329	146	4	levels	level	NOUN
crl-15329	146	5	of	of	ADP
crl-15329	146	6	change	change	NOUN
crl-15329	146	7	in	in	ADP
crl-15329	146	8	this	this	DET
crl-15329	146	9	study	study	NOUN
crl-15329	146	10	are	be	AUX
crl-15329	146	11	internal	internal	ADJ
crl-15329	146	12	and	and	CCONJ
crl-15329	146	13	external	external	ADJ
crl-15329	146	14	;	;	PUNCT
crl-15329	146	15	however	however	ADV
crl-15329	146	16	,	,	PUNCT
crl-15329	146	17	there	there	PRON
crl-15329	146	18	is	be	VERB
crl-15329	146	19	another	another	DET
crl-15329	146	20	level	level	NOUN
crl-15329	146	21	where	where	SCONJ
crl-15329	146	22	the	the	DET
crl-15329	146	23	external	external	ADJ
crl-15329	146	24	and	and	CCONJ
crl-15329	146	25	internal	internal	ADJ
crl-15329	146	26	levels	level	NOUN
crl-15329	146	27	overlap	overlap	VERB
crl-15329	146	28	.	.	PUNCT
crl-15329	147	1	the	the	DET
crl-15329	147	2	external	external	ADJ
crl-15329	147	3	level	level	NOUN
crl-15329	147	4	may	may	AUX
crl-15329	147	5	be	be	AUX
crl-15329	147	6	viewed	view	VERB
crl-15329	147	7	by	by	ADP
crl-15329	147	8	the	the	DET
crl-15329	147	9	two	two	NUM
crl-15329	147	10	constitu­	constitu­	PROPN
crl-15329	147	11	encies	encie	NOUN
crl-15329	147	12	represented	represent	VERB
crl-15329	147	13	,	,	PUNCT
crl-15329	147	14	faculty	faculty	NOUN
crl-15329	147	15	and	and	CCONJ
crl-15329	147	16	students	student	NOUN
crl-15329	147	17	;	;	PUNCT
crl-15329	147	18	publishers	publisher	NOUN
crl-15329	147	19	and	and	CCONJ
crl-15329	147	20	vendors	vendor	NOUN
crl-15329	147	21	form	form	VERB
crl-15329	147	22	a	a	DET
crl-15329	147	23	second	second	ADJ
crl-15329	147	24	external	external	ADJ
crl-15329	147	25	group	group	NOUN
crl-15329	147	26	.	.	PUNCT
crl-15329	148	1	on	on	ADP
crl-15329	148	2	the	the	DET
crl-15329	148	3	level	level	NOUN
crl-15329	148	4	of	of	ADP
crl-15329	148	5	internal	internal	ADJ
crl-15329	148	6	benefits	benefit	NOUN
crl-15329	148	7	,	,	PUNCT
crl-15329	148	8	the	the	DET
crl-15329	148	9	theme	theme	NOUN
crl-15329	148	10	of	of	ADP
crl-15329	148	11	customer	customer	NOUN
crl-15329	148	12	satisfaction	satisfaction	NOUN
crl-15329	148	13	remains	remain	VERB
crl-15329	148	14	a	a	DET
crl-15329	148	15	major	major	ADJ
crl-15329	148	16	focus	focus	NOUN
crl-15329	148	17	in	in	ADP
crl-15329	148	18	the	the	DET
crl-15329	148	19	data	datum	NOUN
crl-15329	148	20	.	.	PUNCT
crl-15329	149	1	the	the	DET
crl-15329	149	2	staff	staff	NOUN
crl-15329	149	3	are	be	AUX
crl-15329	149	4	more	more	ADV
crl-15329	149	5	aware	aware	ADJ
crl-15329	149	6	of	of	ADP
crl-15329	149	7	customer	customer	NOUN
crl-15329	149	8	needs	need	NOUN
crl-15329	149	9	and	and	CCONJ
crl-15329	149	10	thus	thus	ADV
crl-15329	149	11	better	well	ADV
crl-15329	149	12	able	able	ADJ
crl-15329	149	13	to	to	PART
crl-15329	149	14	meet	meet	VERB
crl-15329	149	15	them	they	PRON
crl-15329	149	16	.	.	PUNCT
crl-15329	150	1	such	such	ADJ
crl-15329	150	2	needs	need	NOUN
crl-15329	150	3	,	,	PUNCT
crl-15329	150	4	they	they	PRON
crl-15329	150	5	re­	re­	VERB
crl-15329	150	6	port	port	NOUN
crl-15329	150	7	,	,	PUNCT
crl-15329	150	8	were	be	AUX
crl-15329	150	9	gained	gain	VERB
crl-15329	150	10	from	from	ADP
crl-15329	150	11	focus	focus	NOUN
crl-15329	150	12	groups	group	NOUN
crl-15329	150	13	and	and	CCONJ
crl-15329	150	14	needs	need	VERB
crl-15329	150	15	assessment	assessment	NOUN
crl-15329	150	16	research	research	NOUN
crl-15329	150	17	.	.	PUNCT
crl-15329	151	1	the	the	DET
crl-15329	151	2	staff	staff	NOUN
crl-15329	151	3	also	also	ADV
crl-15329	151	4	were	be	AUX
crl-15329	151	5	empowered	empower	VERB
crl-15329	151	6	to	to	PART
crl-15329	151	7	make	make	VERB
crl-15329	151	8	decisions	decision	NOUN
crl-15329	151	9	at	at	ADP
crl-15329	151	10	the	the	DET
crl-15329	151	11	front	front	ADJ
crl-15329	151	12	desks	desk	NOUN
crl-15329	151	13	,	,	PUNCT
crl-15329	151	14	which	which	PRON
crl-15329	151	15	meant	mean	VERB
crl-15329	151	16	fewer	few	ADJ
crl-15329	151	17	problems	problem	NOUN
crl-15329	151	18	for	for	ADP
crl-15329	151	19	the	the	DET
crl-15329	151	20	customers	customer	NOUN
crl-15329	151	21	.	.	PUNCT
crl-15329	152	1	customers	customer	NOUN
crl-15329	152	2	no	no	ADV
crl-15329	152	3	longer	long	ADV
crl-15329	152	4	had	have	VERB
crl-15329	152	5	to	to	PART
crl-15329	152	6	go	go	VERB
crl-15329	152	7	from	from	ADP
crl-15329	152	8	one	one	NUM
crl-15329	152	9	area	area	NOUN
crl-15329	152	10	to	to	ADP
crl-15329	152	11	another	another	PRON
crl-15329	152	12	to	to	PART
crl-15329	152	13	have	have	VERB
crl-15329	152	14	their	their	PRON
crl-15329	152	15	problems	problem	NOUN
crl-15329	152	16	solved	solve	VERB
crl-15329	152	17	.	.	PUNCT
crl-15329	153	1	the	the	DET
crl-15329	153	2	apparent	apparent	ADJ
crl-15329	153	3	feel­	feel­	X
crl-15329	153	4	ing	ing	NOUN
crl-15329	153	5	of	of	ADP
crl-15329	153	6	increased	increase	VERB
crl-15329	153	7	customer	customer	NOUN
crl-15329	153	8	satisfaction	satisfaction	NOUN
crl-15329	153	9	was	be	AUX
crl-15329	153	10	confirmed	confirm	VERB
crl-15329	153	11	by	by	ADP
crl-15329	153	12	another	another	DET
crl-15329	153	13	respondent	respondent	NOUN
crl-15329	153	14	who	who	PRON
crl-15329	153	15	stated	state	VERB
crl-15329	153	16	:	:	PUNCT
crl-15329	153	17	“	"	PUNCT
crl-15329	153	18	customers	customer	NOUN
crl-15329	153	19	do	do	AUX
crl-15329	153	20	not	not	PART
crl-15329	153	21	wait	wait	VERB
crl-15329	153	22	for	for	ADP
crl-15329	153	23	a	a	DET
crl-15329	153	24	guru	guru	NOUN
crl-15329	153	25	;	;	PUNCT
crl-15329	153	26	on	on	ADP
crl-15329	153	27	the	the	DET
crl-15329	153	28	whole	whole	NOUN
crl-15329	153	29	,	,	PUNCT
crl-15329	153	30	every	every	DET
crl-15329	153	31	employee	employee	NOUN
crl-15329	153	32	is	be	AUX
crl-15329	153	33	work­	work­	PROPN
crl-15329	153	34	ing	ing	ADJ
crl-15329	153	35	to	to	PART
crl-15329	153	36	be	be	AUX
crl-15329	153	37	that	that	DET
crl-15329	153	38	guru	guru	NOUN
crl-15329	153	39	.	.	PUNCT
crl-15329	153	40	”	"	PUNCT
crl-15329	154	1	the	the	DET
crl-15329	154	2	theme	theme	NOUN
crl-15329	154	3	of	of	ADP
crl-15329	154	4	empowerment	empowerment	NOUN
crl-15329	154	5	also	also	ADV
crl-15329	154	6	is	be	AUX
crl-15329	154	7	evident	evident	ADJ
crl-15329	154	8	in	in	ADP
crl-15329	154	9	these	these	DET
crl-15329	154	10	data	datum	NOUN
crl-15329	154	11	.	.	PUNCT
crl-15329	155	1	one	one	NUM
crl-15329	155	2	respondent	respondent	NOUN
crl-15329	155	3	noted	note	VERB
crl-15329	155	4	that	that	SCONJ
crl-15329	155	5	the	the	DET
crl-15329	155	6	teams	team	NOUN
crl-15329	155	7	realized	realize	VERB
crl-15329	155	8	that	that	SCONJ
crl-15329	155	9	they	they	PRON
crl-15329	155	10	used	use	VERB
crl-15329	155	11	interrelated	interrelated	ADJ
crl-15329	155	12	processes	process	NOUN
crl-15329	155	13	that	that	PRON
crl-15329	155	14	sparked	spark	VERB
crl-15329	155	15	more	more	ADV
crl-15329	155	16	sensitive	sensitive	ADJ
crl-15329	155	17	and	and	CCONJ
crl-15329	155	18	meaningful	meaningful	ADJ
crl-15329	155	19	commu­	commu­	NOUN
crl-15329	155	20	nication	nication	NOUN
crl-15329	155	21	:	:	PUNCT
crl-15329	155	22	•	•	ADP
crl-15329	155	23	the	the	DET
crl-15329	155	24	staff	staff	NOUN
crl-15329	155	25	became	become	VERB
crl-15329	155	26	more	more	ADV
crl-15329	155	27	involved	involved	ADJ
crl-15329	155	28	and	and	CCONJ
crl-15329	155	29	had	have	VERB
crl-15329	155	30	more	more	ADV
crl-15329	155	31	varied	varied	ADJ
crl-15329	155	32	duties	duty	NOUN
crl-15329	155	33	;	;	PUNCT
crl-15329	155	34	there	there	PRON
crl-15329	155	35	was	be	VERB
crl-15329	155	36	more	more	ADJ
crl-15329	155	37	“	"	PUNCT
crl-15329	155	38	voice	voice	NOUN
crl-15329	155	39	”	"	PUNCT
crl-15329	155	40	for	for	ADP
crl-15329	155	41	the	the	DET
crl-15329	155	42	staff	staff	NOUN
crl-15329	155	43	.	.	PUNCT
crl-15329	156	1	•	•	NUM
crl-15329	156	2	the	the	DET
crl-15329	156	3	staff	staff	NOUN
crl-15329	156	4	became	become	VERB
crl-15329	156	5	more	more	ADV
crl-15329	156	6	proactive	proactive	ADJ
crl-15329	156	7	and	and	CCONJ
crl-15329	156	8	creative	creative	ADJ
crl-15329	156	9	.	.	PUNCT
crl-15329	157	1	•	•	NUM
crl-15329	157	2	the	the	DET
crl-15329	157	3	staff	staff	NOUN
crl-15329	157	4	formed	form	VERB
crl-15329	157	5	more	more	ADJ
crl-15329	157	6	partner­	partner­	ADJ
crl-15329	157	7	ships	ship	NOUN
crl-15329	157	8	within	within	ADP
crl-15329	157	9	the	the	DET
crl-15329	157	10	library	library	NOUN
crl-15329	157	11	.	.	PUNCT
crl-15329	158	1	•	•	NUM
crl-15329	158	2	the	the	DET
crl-15329	158	3	team	team	NOUN
crl-15329	158	4	approach	approach	NOUN
crl-15329	158	5	was	be	AUX
crl-15329	158	6	used	use	VERB
crl-15329	158	7	as	as	ADP
crl-15329	158	8	an	an	DET
crl-15329	158	9	opportunity	opportunity	NOUN
crl-15329	158	10	to	to	PART
crl-15329	158	11	make	make	VERB
crl-15329	158	12	an	an	DET
crl-15329	158	13	intentional	intentional	ADJ
crl-15329	158	14	fo­	fo­	NOUN
crl-15329	158	15	cus	cus	NOUN
crl-15329	158	16	on	on	ADP
crl-15329	158	17	diversity	diversity	NOUN
crl-15329	158	18	.	.	PUNCT
crl-15329	159	1	the	the	DET
crl-15329	159	2	team	team	NOUN
crl-15329	159	3	approach	approach	NOUN
crl-15329	159	4	also	also	ADV
crl-15329	159	5	provided	provide	VERB
crl-15329	159	6	an	an	DET
crl-15329	159	7	opportunity	opportunity	NOUN
crl-15329	159	8	for	for	SCONJ
crl-15329	159	9	staff	staff	NOUN
crl-15329	159	10	to	to	PART
crl-15329	159	11	operate	operate	VERB
crl-15329	159	12	in	in	ADP
crl-15329	159	13	differ­	differ­	PROPN
crl-15329	159	14	ent	ent	NOUN
crl-15329	159	15	settings	setting	NOUN
crl-15329	159	16	.	.	PUNCT
crl-15329	160	1	the	the	DET
crl-15329	160	2	technical	technical	PROPN
crl-15329	160	3	services	service	NOUN
crl-15329	160	4	staff	staff	NOUN
crl-15329	160	5	worked	work	VERB
crl-15329	160	6	in	in	ADP
crl-15329	160	7	public	public	ADJ
crl-15329	160	8	services	service	NOUN
crl-15329	160	9	,	,	PUNCT
crl-15329	160	10	and	and	CCONJ
crl-15329	160	11	career	career	NOUN
crl-15329	160	12	staff	staff	NOUN
crl-15329	160	13	were	be	AUX
crl-15329	160	14	permitted	permit	VERB
crl-15329	160	15	to	to	PART
crl-15329	160	16	participate	participate	VERB
crl-15329	160	17	in	in	ADP
crl-15329	160	18	manage­	manage­	PROPN
crl-15329	160	19	ment	ment	ADJ
crl-15329	160	20	-	-	PUNCT
crl-15329	160	21	level	level	NOUN
crl-15329	160	22	areas	area	NOUN
crl-15329	160	23	.	.	PUNCT
crl-15329	161	1	as	as	SCONJ
crl-15329	161	2	reported	report	VERB
crl-15329	161	3	by	by	ADP
crl-15329	161	4	one	one	NUM
crl-15329	161	5	re­	re­	PROPN
crl-15329	161	6	spondent	spondent	NOUN
crl-15329	161	7	,	,	PUNCT
crl-15329	161	8	the	the	DET
crl-15329	161	9	negative	negative	ADJ
crl-15329	161	10	effect	effect	NOUN
crl-15329	161	11	of	of	ADP
crl-15329	161	12	layoffs	layoff	NOUN
crl-15329	161	13	(	(	PUNCT
crl-15329	161	14	as	as	SCONJ
crl-15329	161	15	had	have	AUX
crl-15329	161	16	been	be	AUX
crl-15329	161	17	feared	fear	VERB
crl-15329	161	18	)	)	PUNCT
crl-15329	161	19	did	do	AUX
crl-15329	161	20	not	not	PART
crl-15329	161	21	occur	occur	VERB
crl-15329	161	22	in	in	ADP
crl-15329	161	23	this	this	DET
crl-15329	161	24	change	change	NOUN
crl-15329	161	25	from	from	ADP
crl-15329	161	26	hierarchy	hierarchy	NOUN
crl-15329	161	27	to	to	ADP
crl-15329	161	28	teams	team	NOUN
crl-15329	161	29	.	.	PUNCT
crl-15329	162	1	from	from	ADP
crl-15329	162	2	a	a	DET
crl-15329	162	3	typically	typically	ADV
crl-15329	162	4	more	more	ADV
crl-15329	162	5	traditional	traditional	ADJ
crl-15329	162	6	point	point	NOUN
crl-15329	162	7	of	of	ADP
crl-15329	162	8	view	view	NOUN
crl-15329	162	9	of	of	ADP
crl-15329	162	10	the	the	DET
crl-15329	162	11	budget	budget	NOUN
crl-15329	162	12	,	,	PUNCT
crl-15329	162	13	the	the	DET
crl-15329	162	14	results	result	NOUN
crl-15329	162	15	of	of	ADP
crl-15329	162	16	the	the	DET
crl-15329	162	17	change	change	NOUN
crl-15329	162	18	from	from	ADP
crl-15329	162	19	hierarchy	hierarchy	NOUN
crl-15329	162	20	to	to	ADP
crl-15329	162	21	teams	team	NOUN
crl-15329	162	22	reflected	reflect	VERB
crl-15329	162	23	that	that	SCONJ
crl-15329	162	24	in	in	ADP
crl-15329	162	25	the	the	DET
crl-15329	162	26	team	team	NOUN
crl-15329	162	27	approach	approach	NOUN
crl-15329	162	28	(	(	PUNCT
crl-15329	162	29	de­	de­	ADJ
crl-15329	162	30	centralization	centralization	NOUN
crl-15329	162	31	)	)	PUNCT
crl-15329	162	32	,	,	PUNCT
crl-15329	162	33	there	there	PRON
crl-15329	162	34	was	be	VERB
crl-15329	162	35	a	a	DET
crl-15329	162	36	better	well	ADJ
crl-15329	162	37	under­	under­	ADJ
crl-15329	162	38	standing	standing	NOUN
crl-15329	162	39	of	of	ADP
crl-15329	162	40	the	the	DET
crl-15329	162	41	budget	budget	NOUN
crl-15329	162	42	process	process	NOUN
crl-15329	162	43	and	and	CCONJ
crl-15329	162	44	the	the	DET
crl-15329	162	45	allocation	allocation	NOUN
crl-15329	162	46	of	of	ADP
crl-15329	162	47	resources	resource	NOUN
crl-15329	162	48	.	.	PUNCT
crl-15329	163	1	moreover	moreover	ADV
crl-15329	163	2	,	,	PUNCT
crl-15329	163	3	it	it	PRON
crl-15329	163	4	was	be	AUX
crl-15329	163	5	easier	easy	ADJ
crl-15329	163	6	to	to	PART
crl-15329	163	7	match	match	VERB
crl-15329	163	8	resources	resource	NOUN
crl-15329	163	9	with	with	ADP
crl-15329	163	10	strategic	strategic	ADJ
crl-15329	163	11	needs	need	NOUN
crl-15329	163	12	.	.	PUNCT
crl-15329	164	1	a	a	DET
crl-15329	164	2	case	case	NOUN
crl-15329	164	3	in	in	ADP
crl-15329	164	4	point	point	NOUN
crl-15329	164	5	was	be	AUX
crl-15329	164	6	the	the	DET
crl-15329	164	7	allocation	allocation	NOUN
crl-15329	164	8	of	of	ADP
crl-15329	164	9	more	more	ADJ
crl-15329	164	10	resources	resource	NOUN
crl-15329	164	11	to	to	ADP
crl-15329	164	12	the	the	DET
crl-15329	164	13	reshelving	reshelving	NOUN
crl-15329	164	14	of	of	ADP
crl-15329	164	15	books	book	NOUN
crl-15329	164	16	to	to	PART
crl-15329	164	17	improve	improve	VERB
crl-15329	164	18	that	that	DET
crl-15329	164	19	process	process	NOUN
crl-15329	164	20	,	,	PUNCT
crl-15329	164	21	although	although	SCONJ
crl-15329	164	22	in	in	ADP
crl-15329	164	23	the	the	DET
crl-15329	164	24	end	end	NOUN
crl-15329	164	25	,	,	PUNCT
crl-15329	164	26	after	after	ADP
crl-15329	164	27	an	an	DET
crl-15329	164	28	examination	examination	NOUN
crl-15329	164	29	of	of	ADP
crl-15329	164	30	pro­	pro­	NOUN
crl-15329	164	31	cesses	cesse	NOUN
crl-15329	164	32	,	,	PUNCT
crl-15329	164	33	there	there	PRON
crl-15329	164	34	was	be	VERB
crl-15329	164	35	a	a	DET
crl-15329	164	36	savings	saving	NOUN
crl-15329	164	37	in	in	ADP
crl-15329	164	38	money	money	NOUN
crl-15329	164	39	and	and	CCONJ
crl-15329	164	40	greatly	greatly	ADV
crl-15329	164	41	improved	improve	VERB
crl-15329	164	42	service	service	NOUN
crl-15329	164	43	.	.	PUNCT
crl-15329	165	1	again	again	ADV
crl-15329	165	2	,	,	PUNCT
crl-15329	165	3	a	a	DET
crl-15329	165	4	bet­	bet­	NOUN
crl-15329	165	5	ter	ter	NOUN
crl-15329	165	6	understanding	understanding	NOUN
crl-15329	165	7	of	of	ADP
crl-15329	165	8	customer	customer	NOUN
crl-15329	165	9	needs	need	NOUN
crl-15329	165	10	echoes	echo	VERB
crl-15329	165	11	earlier	early	ADJ
crl-15329	165	12	findings	finding	NOUN
crl-15329	165	13	in	in	ADP
crl-15329	165	14	the	the	DET
crl-15329	165	15	external	external	ADJ
crl-15329	165	16	benefits	benefit	NOUN
crl-15329	165	17	of	of	ADP
crl-15329	165	18	the	the	DET
crl-15329	165	19	data	datum	NOUN
crl-15329	165	20	.	.	PUNCT
crl-15329	166	1	staff	staff	NOUN
crl-15329	166	2	were	be	AUX
crl-15329	166	3	not	not	PART
crl-15329	166	4	only	only	ADV
crl-15329	166	5	able	able	ADJ
crl-15329	166	6	to	to	PART
crl-15329	166	7	respond	respond	VERB
crl-15329	166	8	to	to	ADP
crl-15329	166	9	customer	customer	NOUN
crl-15329	166	10	needs	need	NOUN
crl-15329	166	11	,	,	PUNCT
crl-15329	166	12	but	but	CCONJ
crl-15329	166	13	to	to	PART
crl-15329	166	14	respond	respond	VERB
crl-15329	166	15	more	more	ADV
crl-15329	166	16	quickly	quickly	ADV
crl-15329	166	17	.	.	PUNCT
crl-15329	167	1	customers	customer	NOUN
crl-15329	167	2	re­	re­	AUX
crl-15329	167	3	ceived	ceive	VERB
crl-15329	167	4	better	well	ADJ
crl-15329	167	5	service	service	NOUN
crl-15329	167	6	as	as	ADP
crl-15329	167	7	a	a	DET
crl-15329	167	8	result	result	NOUN
crl-15329	167	9	of	of	ADP
crl-15329	167	10	im­	im­	NOUN
crl-15329	167	11	proved	prove	VERB
crl-15329	167	12	processes	process	NOUN
crl-15329	167	13	.	.	PUNCT
crl-15329	168	1	the	the	DET
crl-15329	168	2	impact	impact	NOUN
crl-15329	168	3	of	of	ADP
crl-15329	168	4	change	change	NOUN
crl-15329	168	5	from	from	ADP
crl-15329	168	6	hierarchy	hierarchy	NOUN
crl-15329	168	7	to	to	ADP
crl-15329	168	8	teams	team	NOUN
crl-15329	168	9	579	579	NUM
crl-15329	168	10	areas	area	NOUN
crl-15329	168	11	where	where	SCONJ
crl-15329	168	12	the	the	DET
crl-15329	168	13	internal	internal	ADJ
crl-15329	168	14	and	and	CCONJ
crl-15329	168	15	external	external	ADJ
crl-15329	168	16	benefits	benefit	NOUN
crl-15329	168	17	overlap	overlap	NOUN
crl-15329	168	18	include	include	VERB
crl-15329	168	19	:	:	PUNCT
crl-15329	168	20	the	the	DET
crl-15329	168	21	formation	formation	NOUN
crl-15329	168	22	of	of	ADP
crl-15329	168	23	partnerships	partnership	NOUN
crl-15329	168	24	within	within	ADP
crl-15329	168	25	the	the	DET
crl-15329	168	26	library	library	NOUN
crl-15329	168	27	and	and	CCONJ
crl-15329	168	28	with	with	ADP
crl-15329	168	29	faculty	faculty	NOUN
crl-15329	168	30	and	and	CCONJ
crl-15329	168	31	departments	department	NOUN
crl-15329	168	32	;	;	PUNCT
crl-15329	168	33	a	a	DET
crl-15329	168	34	better	well	ADJ
crl-15329	168	35	understanding	understanding	NOUN
crl-15329	168	36	of	of	ADP
crl-15329	168	37	the	the	DET
crl-15329	168	38	budget	budget	NOUN
crl-15329	168	39	processes	process	NOUN
crl-15329	168	40	that	that	PRON
crl-15329	168	41	will	will	AUX
crl-15329	168	42	directly	directly	ADV
crl-15329	168	43	benefit	benefit	VERB
crl-15329	168	44	the	the	DET
crl-15329	168	45	customers	customer	NOUN
crl-15329	168	46	;	;	PUNCT
crl-15329	168	47	the	the	DET
crl-15329	168	48	development	development	NOUN
crl-15329	168	49	of	of	ADP
crl-15329	168	50	staff	staff	NOUN
crl-15329	168	51	skills	skill	NOUN
crl-15329	168	52	that	that	PRON
crl-15329	168	53	could	could	AUX
crl-15329	168	54	be	be	AUX
crl-15329	168	55	applied	apply	VERB
crl-15329	168	56	at	at	ADP
crl-15329	168	57	workplaces	workplace	NOUN
crl-15329	168	58	outside	outside	ADP
crl-15329	168	59	the	the	DET
crl-15329	168	60	li­	li­	NOUN
crl-15329	168	61	brary	brary	NOUN
crl-15329	168	62	;	;	PUNCT
crl-15329	168	63	and	and	CCONJ
crl-15329	168	64	the	the	DET
crl-15329	168	65	adoption	adoption	NOUN
crl-15329	168	66	of	of	ADP
crl-15329	168	67	a	a	DET
crl-15329	168	68	proactive	proactive	ADJ
crl-15329	168	69	approach	approach	NOUN
crl-15329	168	70	with	with	ADP
crl-15329	168	71	both	both	PRON
crl-15329	168	72	customers	customer	NOUN
crl-15329	168	73	and	and	CCONJ
crl-15329	168	74	pub­	pub­	NOUN
crl-15329	168	75	lishers	lisher	NOUN
crl-15329	168	76	.	.	PUNCT
crl-15329	169	1	in	in	ADP
crl-15329	169	2	turn	turn	NOUN
crl-15329	169	3	,	,	PUNCT
crl-15329	169	4	the	the	DET
crl-15329	169	5	staff	staff	NOUN
crl-15329	169	6	saw	see	VERB
crl-15329	169	7	more	more	ADV
crl-15329	169	8	clearly	clearly	ADV
crl-15329	169	9	how	how	SCONJ
crl-15329	169	10	the	the	DET
crl-15329	169	11	publishing	publishing	NOUN
crl-15329	169	12	market	market	NOUN
crl-15329	169	13	affects	affect	VERB
crl-15329	169	14	the	the	DET
crl-15329	169	15	work	work	NOUN
crl-15329	169	16	of	of	ADP
crl-15329	169	17	libraries	library	NOUN
crl-15329	169	18	.	.	PUNCT
crl-15329	170	1	other	other	ADJ
crl-15329	170	2	comments	comment	NOUN
crl-15329	170	3	as	as	SCONJ
crl-15329	170	4	stated	state	VERB
crl-15329	170	5	earlier	early	ADV
crl-15329	170	6	,	,	PUNCT
crl-15329	170	7	this	this	DET
crl-15329	170	8	section	section	NOUN
crl-15329	170	9	of	of	ADP
crl-15329	170	10	the	the	DET
crl-15329	170	11	sur­	sur­	ADJ
crl-15329	170	12	vey	vey	NOUN
crl-15329	170	13	solicited	solicited	ADJ
crl-15329	170	14	information	information	NOUN
crl-15329	170	15	the	the	DET
crl-15329	170	16	respon­	respon­	PROPN
crl-15329	170	17	dents	dent	NOUN
crl-15329	170	18	felt	feel	VERB
crl-15329	170	19	was	be	AUX
crl-15329	170	20	worth	worth	ADJ
crl-15329	170	21	adding	add	VERB
crl-15329	170	22	to	to	ADP
crl-15329	170	23	the	the	DET
crl-15329	170	24	ques­	ques­	PROPN
crl-15329	170	25	tions	tion	NOUN
crl-15329	170	26	they	they	PRON
crl-15329	170	27	were	be	AUX
crl-15329	170	28	asked	ask	VERB
crl-15329	170	29	:	:	PUNCT
crl-15329	170	30	what	what	PRON
crl-15329	170	31	were	be	AUX
crl-15329	170	32	the	the	DET
crl-15329	170	33	reasons	reason	NOUN
crl-15329	170	34	for	for	ADP
crl-15329	170	35	the	the	DET
crl-15329	170	36	change	change	NOUN
crl-15329	170	37	?	?	PUNCT
crl-15329	171	1	what	what	PRON
crl-15329	171	2	were	be	AUX
crl-15329	171	3	the	the	DET
crl-15329	171	4	intended	intend	VERB
crl-15329	171	5	results	result	NOUN
crl-15329	171	6	of	of	ADP
crl-15329	171	7	the	the	DET
crl-15329	171	8	change	change	NOUN
crl-15329	171	9	?	?	PUNCT
crl-15329	172	1	what	what	PRON
crl-15329	172	2	were	be	AUX
crl-15329	172	3	the	the	DET
crl-15329	172	4	actual	actual	ADJ
crl-15329	172	5	results	result	NOUN
crl-15329	172	6	of	of	ADP
crl-15329	172	7	the	the	DET
crl-15329	172	8	change	change	NOUN
crl-15329	172	9	(	(	PUNCT
crl-15329	172	10	in­	in­	NOUN
crl-15329	172	11	ternal	ternal	NOUN
crl-15329	172	12	and	and	CCONJ
crl-15329	172	13	external	external	ADJ
crl-15329	172	14	)	)	PUNCT
crl-15329	172	15	?	?	PUNCT
crl-15329	173	1	six	six	NUM
crl-15329	173	2	of	of	ADP
crl-15329	173	3	the	the	DET
crl-15329	173	4	twentyfour	twentyfour	NOUN
crl-15329	173	5	respondents	respondent	NOUN
crl-15329	173	6	chose	choose	VERB
crl-15329	173	7	to	to	PART
crl-15329	173	8	answer	answer	VERB
crl-15329	173	9	ques­	ques­	PROPN
crl-15329	173	10	tions	tion	NOUN
crl-15329	173	11	in	in	ADP
crl-15329	173	12	this	this	DET
crl-15329	173	13	section	section	NOUN
crl-15329	173	14	.	.	PUNCT
crl-15329	174	1	the	the	DET
crl-15329	174	2	elements	element	NOUN
crl-15329	174	3	of	of	ADP
crl-15329	174	4	change	change	NOUN
crl-15329	174	5	the	the	DET
crl-15329	174	6	respon­	respon­	NOUN
crl-15329	174	7	dents	dent	NOUN
crl-15329	174	8	focused	focus	VERB
crl-15329	174	9	on	on	ADP
crl-15329	174	10	included	include	VERB
crl-15329	174	11	:	:	PUNCT
crl-15329	174	12	the	the	DET
crl-15329	174	13	change	change	NOUN
crl-15329	174	14	process	process	NOUN
crl-15329	174	15	itself	itself	PRON
crl-15329	174	16	and	and	CCONJ
crl-15329	174	17	its	its	PRON
crl-15329	174	18	difficulties	difficulty	NOUN
crl-15329	174	19	and	and	CCONJ
crl-15329	174	20	tri­	tri­	NOUN
crl-15329	174	21	umphs	umph	NOUN
crl-15329	174	22	;	;	PUNCT
crl-15329	174	23	the	the	DET
crl-15329	174	24	effect	effect	NOUN
crl-15329	174	25	of	of	ADP
crl-15329	174	26	the	the	DET
crl-15329	174	27	change	change	NOUN
crl-15329	174	28	on	on	ADP
crl-15329	174	29	the	the	DET
crl-15329	174	30	budget	budget	NOUN
crl-15329	174	31	process	process	NOUN
crl-15329	174	32	and	and	CCONJ
crl-15329	174	33	the	the	DET
crl-15329	174	34	staff	staff	NOUN
crl-15329	174	35	;	;	PUNCT
crl-15329	174	36	and	and	CCONJ
crl-15329	174	37	the	the	DET
crl-15329	174	38	framework	framework	NOUN
crl-15329	174	39	the	the	DET
crl-15329	174	40	change	change	NOUN
crl-15329	174	41	in	in	ADP
crl-15329	174	42	structure	structure	NOUN
crl-15329	174	43	pro­	pro­	NOUN
crl-15329	174	44	vided	vide	VERB
crl-15329	174	45	for	for	ADP
crl-15329	174	46	addressing	address	VERB
crl-15329	174	47	the	the	DET
crl-15329	174	48	future	future	NOUN
crl-15329	174	49	.	.	PUNCT
crl-15329	175	1	one	one	NUM
crl-15329	175	2	re­	re­	PROPN
crl-15329	175	3	spondent	spondent	NOUN
crl-15329	175	4	reported	report	VERB
crl-15329	175	5	this	this	PRON
crl-15329	175	6	as	as	SCONJ
crl-15329	175	7	follows	follow	VERB
crl-15329	175	8	:	:	PUNCT
crl-15329	175	9	getting	get	VERB
crl-15329	175	10	to	to	ADP
crl-15329	175	11	a	a	DET
crl-15329	175	12	team	team	NOUN
crl-15329	175	13	-	-	PUNCT
crl-15329	175	14	based	base	VERB
crl-15329	175	15	organiza­	organiza­	CCONJ
crl-15329	175	16	tion	tion	NOUN
crl-15329	175	17	is	be	AUX
crl-15329	175	18	a	a	DET
crl-15329	175	19	long	long	ADJ
crl-15329	175	20	,	,	PUNCT
crl-15329	175	21	protracted	protract	VERB
crl-15329	175	22	and	and	CCONJ
crl-15329	175	23	diffi­	diffi­	NOUN
crl-15329	175	24	cult	cult	NOUN
crl-15329	175	25	process	process	NOUN
crl-15329	175	26	,	,	PUNCT
crl-15329	175	27	but	but	CCONJ
crl-15329	175	28	it	it	PRON
crl-15329	175	29	will	will	AUX
crl-15329	175	30	provide	provide	VERB
crl-15329	175	31	[	[	PRON
crl-15329	175	32	the	the	DET
crl-15329	175	33	mechanism	mechanism	NOUN
crl-15329	175	34	]	]	PUNCT
crl-15329	175	35	for	for	ADP
crl-15329	175	36	building	build	VERB
crl-15329	175	37	an	an	DET
crl-15329	175	38	orga­	orga­	NOUN
crl-15329	175	39	nization	nization	NOUN
crl-15329	175	40	that	that	PRON
crl-15329	175	41	can	can	AUX
crl-15329	175	42	survive	survive	VERB
crl-15329	175	43	and	and	CCONJ
crl-15329	175	44	thrive	thrive	VERB
crl-15329	175	45	in	in	ADP
crl-15329	175	46	the	the	DET
crl-15329	175	47	changing	change	VERB
crl-15329	175	48	world	world	NOUN
crl-15329	175	49	of	of	ADP
crl-15329	175	50	libraries	library	NOUN
crl-15329	175	51	.	.	PUNCT
crl-15329	176	1	the	the	DET
crl-15329	176	2	first	first	ADJ
crl-15329	176	3	part	part	NOUN
crl-15329	176	4	of	of	ADP
crl-15329	176	5	the	the	DET
crl-15329	176	6	statement	statement	NOUN
crl-15329	176	7	(	(	PUNCT
crl-15329	176	8	“	"	PUNCT
crl-15329	176	9	get­	get­	PROPN
crl-15329	176	10	ting	ting	PROPN
crl-15329	176	11	to	to	ADP
crl-15329	176	12	a	a	DET
crl-15329	176	13	team	team	NOUN
crl-15329	176	14	-	-	PUNCT
crl-15329	176	15	based	base	VERB
crl-15329	176	16	organization	organization	NOUN
crl-15329	176	17	”	"	PUNCT
crl-15329	176	18	)	)	PUNCT
crl-15329	176	19	re­	re­	PROPN
crl-15329	176	20	flects	flect	VERB
crl-15329	176	21	a	a	DET
crl-15329	176	22	part	part	NOUN
crl-15329	176	23	of	of	ADP
crl-15329	176	24	the	the	DET
crl-15329	176	25	difficulty	difficulty	NOUN
crl-15329	176	26	;	;	PUNCT
crl-15329	176	27	it	it	PRON
crl-15329	176	28	is	be	AUX
crl-15329	176	29	not	not	PART
crl-15329	176	30	easy	easy	ADJ
crl-15329	176	31	to	to	PART
crl-15329	176	32	change	change	VERB
crl-15329	176	33	from	from	ADP
crl-15329	176	34	one	one	NUM
crl-15329	176	35	approach	approach	NOUN
crl-15329	176	36	to	to	ADP
crl-15329	176	37	another	another	PRON
crl-15329	176	38	.	.	PUNCT
crl-15329	177	1	another	another	DET
crl-15329	177	2	respondent	respondent	NOUN
crl-15329	177	3	confirmed	confirm	VERB
crl-15329	177	4	this	this	DET
crl-15329	177	5	in­	in­	NOUN
crl-15329	177	6	sight	sight	NOUN
crl-15329	177	7	:	:	PUNCT
crl-15329	177	8	change	change	NOUN
crl-15329	177	9	on	on	ADP
crl-15329	177	10	an	an	DET
crl-15329	177	11	organizational	organizational	ADJ
crl-15329	177	12	level	level	NOUN
crl-15329	177	13	is	be	AUX
crl-15329	177	14	hard	hard	ADJ
crl-15329	177	15	,	,	PUNCT
crl-15329	177	16	on	on	ADP
crl-15329	177	17	a	a	DET
crl-15329	177	18	personal	personal	ADJ
crl-15329	177	19	level	level	NOUN
crl-15329	177	20	,	,	PUNCT
crl-15329	177	21	even	even	ADV
crl-15329	177	22	more	more	ADV
crl-15329	177	23	so	so	ADV
crl-15329	177	24	.	.	PUNCT
crl-15329	178	1	but	but	CCONJ
crl-15329	178	2	the	the	DET
crl-15329	178	3	positives	positive	NOUN
crl-15329	178	4	of	of	ADP
crl-15329	178	5	being	be	AUX
crl-15329	178	6	able	able	ADJ
crl-15329	178	7	to	to	PART
crl-15329	178	8	provide	provide	VERB
crl-15329	178	9	better	well	ADJ
crl-15329	178	10	service	service	NOUN
crl-15329	178	11	to	to	ADP
crl-15329	178	12	our	our	PRON
crl-15329	178	13	customers	customer	NOUN
crl-15329	178	14	is	be	AUX
crl-15329	178	15	energizing	energize	VERB
crl-15329	178	16	and	and	CCONJ
crl-15329	178	17	out­	out­	NOUN
crl-15329	178	18	weighs	weigh	VERB
crl-15329	178	19	the	the	DET
crl-15329	178	20	difficulties	difficulty	NOUN
crl-15329	178	21	.	.	PUNCT
crl-15329	179	1	the	the	DET
crl-15329	179	2	affirmative	affirmative	ADJ
crl-15329	179	3	side	side	NOUN
crl-15329	179	4	of	of	ADP
crl-15329	179	5	the	the	DET
crl-15329	179	6	change	change	NOUN
crl-15329	179	7	is	be	AUX
crl-15329	179	8	observed	observe	VERB
crl-15329	179	9	in	in	ADP
crl-15329	179	10	the	the	DET
crl-15329	179	11	latter	latter	ADJ
crl-15329	179	12	part	part	NOUN
crl-15329	179	13	of	of	ADP
crl-15329	179	14	the	the	DET
crl-15329	179	15	respondent	respondent	NOUN
crl-15329	179	16	’s	’s	PART
crl-15329	179	17	remark	remark	NOUN
crl-15329	179	18	,	,	PUNCT
crl-15329	179	19	which	which	PRON
crl-15329	179	20	is	be	AUX
crl-15329	179	21	a	a	DET
crl-15329	179	22	confir­	confir­	NUM
crl-15329	179	23	mation	mation	NOUN
crl-15329	179	24	of	of	ADP
crl-15329	179	25	the	the	DET
crl-15329	179	26	major	major	ADJ
crl-15329	179	27	focus	focus	NOUN
crl-15329	179	28	throughout	throughout	ADP
crl-15329	179	29	these	these	DET
crl-15329	179	30	data	datum	NOUN
crl-15329	179	31	—	—	PUNCT
crl-15329	179	32	that	that	SCONJ
crl-15329	179	33	improving	improve	VERB
crl-15329	179	34	customer	customer	NOUN
crl-15329	179	35	service	service	NOUN
crl-15329	179	36	remains	remain	VERB
crl-15329	179	37	the	the	DET
crl-15329	179	38	major	major	ADJ
crl-15329	179	39	reason	reason	NOUN
crl-15329	179	40	for	for	ADP
crl-15329	179	41	the	the	DET
crl-15329	179	42	change	change	NOUN
crl-15329	179	43	.	.	PUNCT
crl-15329	180	1	another	another	DET
crl-15329	180	2	part	part	NOUN
crl-15329	180	3	of	of	ADP
crl-15329	180	4	the	the	DET
crl-15329	180	5	problem	problem	NOUN
crl-15329	180	6	(	(	PUNCT
crl-15329	180	7	in	in	ADP
crl-15329	180	8	addi­	addi­	NUM
crl-15329	180	9	tion	tion	NOUN
crl-15329	180	10	to	to	PART
crl-15329	180	11	organizational	organizational	ADJ
crl-15329	180	12	and	and	CCONJ
crl-15329	180	13	personal	personal	ADJ
crl-15329	180	14	dif­	dif­	NOUN
crl-15329	180	15	ficulties	ficultie	NOUN
crl-15329	180	16	)	)	PUNCT
crl-15329	180	17	involves	involve	VERB
crl-15329	180	18	the	the	DET
crl-15329	180	19	respondent	respondent	NOUN
crl-15329	180	20	who	who	PRON
crl-15329	180	21	commented	comment	VERB
crl-15329	180	22	:	:	PUNCT
crl-15329	180	23	overall	overall	ADJ
crl-15329	180	24	,	,	PUNCT
crl-15329	180	25	with	with	ADP
crl-15329	180	26	the	the	DET
crl-15329	180	27	team	team	NOUN
crl-15329	180	28	-	-	PUNCT
crl-15329	180	29	based	base	VERB
crl-15329	180	30	man­	man­	PROPN
crl-15329	180	31	agement	agement	PROPN
crl-15329	180	32	we	we	PRON
crl-15329	180	33	are	be	AUX
crl-15329	180	34	to	to	PART
crl-15329	180	35	provide	provide	VERB
crl-15329	180	36	more	more	ADJ
crl-15329	180	37	ser­	ser­	ADJ
crl-15329	180	38	vice	vice	NOUN
crl-15329	180	39	with	with	ADP
crl-15329	180	40	less	less	ADJ
crl-15329	180	41	staff	staff	NOUN
crl-15329	180	42	.	.	PUNCT
crl-15329	181	1	with	with	ADP
crl-15329	181	2	the	the	DET
crl-15329	181	3	focus	focus	NOUN
crl-15329	181	4	on	on	ADP
crl-15329	181	5	user	user	NOUN
crl-15329	181	6	self	self	NOUN
crl-15329	181	7	-	-	PUNCT
crl-15329	181	8	sufficiency	sufficiency	NOUN
crl-15329	181	9	,	,	PUNCT
crl-15329	181	10	we	we	PRON
crl-15329	181	11	were	be	AUX
crl-15329	181	12	able	able	ADJ
crl-15329	181	13	to	to	PART
crl-15329	181	14	automate	automate	VERB
crl-15329	181	15	and	and	CCONJ
crl-15329	181	16	upgrade	upgrade	VERB
crl-15329	181	17	our	our	PRON
crl-15329	181	18	systems	system	NOUN
crl-15329	181	19	,	,	PUNCT
crl-15329	181	20	thus	thus	ADV
crl-15329	181	21	allowing	allow	VERB
crl-15329	181	22	the	the	DET
crl-15329	181	23	library	library	NOUN
crl-15329	181	24	to	to	PART
crl-15329	181	25	move	move	VERB
crl-15329	181	26	into	into	ADP
crl-15329	181	27	the	the	DET
crl-15329	181	28	future	future	NOUN
crl-15329	181	29	and	and	CCONJ
crl-15329	181	30	be	be	AUX
crl-15329	181	31	more	more	ADV
crl-15329	181	32	viable	viable	ADJ
crl-15329	181	33	for	for	ADP
crl-15329	181	34	university	university	NOUN
crl-15329	181	35	funding	funding	NOUN
crl-15329	181	36	.	.	PUNCT
crl-15329	182	1	one	one	NUM
crl-15329	182	2	of	of	ADP
crl-15329	182	3	the	the	DET
crl-15329	182	4	strongest	strong	ADJ
crl-15329	182	5	points	point	NOUN
crl-15329	182	6	that	that	PRON
crl-15329	182	7	dem­	dem­	PROPN
crl-15329	182	8	onstrated	onstrate	VERB
crl-15329	182	9	how	how	SCONJ
crl-15329	182	10	the	the	DET
crl-15329	182	11	change	change	NOUN
crl-15329	182	12	from	from	ADP
crl-15329	182	13	hierar­	hierar­	NUM
crl-15329	182	14	chy	chy	NOUN
crl-15329	182	15	to	to	ADP
crl-15329	182	16	teams	team	NOUN
crl-15329	182	17	positively	positively	ADV
crl-15329	182	18	affected	affect	VERB
crl-15329	182	19	the	the	DET
crl-15329	182	20	bud­	bud­	NOUN
crl-15329	182	21	get	get	NOUN
crl-15329	182	22	process	process	NOUN
crl-15329	182	23	is	be	AUX
crl-15329	182	24	reflected	reflect	VERB
crl-15329	182	25	in	in	ADP
crl-15329	182	26	the	the	DET
crl-15329	182	27	latter	latter	ADJ
crl-15329	182	28	half	half	NOUN
crl-15329	182	29	of	of	ADP
crl-15329	182	30	this	this	DET
crl-15329	182	31	statement	statement	NOUN
crl-15329	182	32	.	.	PUNCT
crl-15329	183	1	one	one	NUM
crl-15329	183	2	respondent	respondent	NOUN
crl-15329	183	3	ex­	ex­	NOUN
crl-15329	183	4	plained	plain	VERB
crl-15329	183	5	that	that	SCONJ
crl-15329	183	6	focusing	focus	VERB
crl-15329	183	7	more	more	ADV
crl-15329	183	8	on	on	ADP
crl-15329	183	9	customer	customer	NOUN
crl-15329	183	10	service	service	NOUN
crl-15329	183	11	meant	mean	VERB
crl-15329	183	12	providing	provide	VERB
crl-15329	183	13	more	more	ADJ
crl-15329	183	14	service	service	NOUN
crl-15329	183	15	,	,	PUNCT
crl-15329	183	16	a	a	DET
crl-15329	183	17	shift	shift	NOUN
crl-15329	183	18	that	that	PRON
crl-15329	183	19	could	could	AUX
crl-15329	183	20	better	well	ADV
crl-15329	183	21	substantiate	substantiate	VERB
crl-15329	183	22	the	the	DET
crl-15329	183	23	viability	viability	NOUN
crl-15329	183	24	of	of	ADP
crl-15329	183	25	the	the	DET
crl-15329	183	26	library	library	NOUN
crl-15329	183	27	to	to	ADP
crl-15329	183	28	the	the	DET
crl-15329	183	29	university	university	NOUN
crl-15329	183	30	.	.	PUNCT
crl-15329	184	1	the	the	DET
crl-15329	184	2	library	library	NOUN
crl-15329	184	3	in	in	ADP
crl-15329	184	4	this	this	DET
crl-15329	184	5	instance	instance	NOUN
crl-15329	184	6	was	be	AUX
crl-15329	184	7	assisted	assist	VERB
crl-15329	184	8	by	by	ADP
crl-15329	184	9	the	the	DET
crl-15329	184	10	fact	fact	NOUN
crl-15329	184	11	that	that	SCONJ
crl-15329	184	12	the	the	DET
crl-15329	184	13	university	university	NOUN
crl-15329	184	14	adminis­	adminis­	PROPN
crl-15329	184	15	tration	tration	PROPN
crl-15329	184	16	had	have	AUX
crl-15329	184	17	both	both	CCONJ
crl-15329	184	18	encouraged	encourage	VERB
crl-15329	184	19	and	and	CCONJ
crl-15329	184	20	sup­	sup­	NOUN
crl-15329	184	21	ported	port	VERB
crl-15329	184	22	the	the	DET
crl-15329	184	23	change	change	NOUN
crl-15329	184	24	and	and	CCONJ
crl-15329	184	25	also	also	ADV
crl-15329	184	26	had	have	VERB
crl-15329	184	27	sup­	sup­	NOUN
crl-15329	184	28	ported	port	VERB
crl-15329	184	29	the	the	DET
crl-15329	184	30	library	library	NOUN
crl-15329	184	31	with	with	ADP
crl-15329	184	32	training	training	NOUN
crl-15329	184	33	and	and	CCONJ
crl-15329	184	34	guidance	guidance	NOUN
crl-15329	184	35	from	from	ADP
crl-15329	184	36	the	the	DET
crl-15329	184	37	university	university	NOUN
crl-15329	184	38	’s	’s	PART
crl-15329	184	39	human	human	PROPN
crl-15329	184	40	resources	resource	NOUN
crl-15329	184	41	department	department	NOUN
crl-15329	184	42	.	.	PUNCT
crl-15329	185	1	the	the	DET
crl-15329	185	2	institution	institution	NOUN
crl-15329	185	3	also	also	ADV
crl-15329	185	4	benefits	benefit	VERB
crl-15329	185	5	when	when	SCONJ
crl-15329	185	6	the	the	DET
crl-15329	185	7	work	work	NOUN
crl-15329	185	8	experience	experience	NOUN
crl-15329	185	9	provides	provide	VERB
crl-15329	185	10	students	student	NOUN
crl-15329	185	11	with	with	ADP
crl-15329	185	12	a	a	DET
crl-15329	185	13	connection	connection	NOUN
crl-15329	185	14	to	to	ADP
crl-15329	185	15	the	the	DET
crl-15329	185	16	university	university	NOUN
crl-15329	185	17	and	and	CCONJ
crl-15329	185	18	has	have	VERB
crl-15329	185	19	a	a	DET
crl-15329	185	20	positive	positive	ADJ
crl-15329	185	21	effect	effect	NOUN
crl-15329	185	22	on	on	ADP
crl-15329	185	23	student	student	NOUN
crl-15329	185	24	retention	retention	NOUN
crl-15329	185	25	rates	rate	NOUN
crl-15329	185	26	.	.	PUNCT
crl-15329	186	1	despite	despite	SCONJ
crl-15329	186	2	the	the	DET
crl-15329	186	3	difficulties	difficulty	NOUN
crl-15329	186	4	experienced	experience	VERB
crl-15329	186	5	by	by	ADP
crl-15329	186	6	the	the	DET
crl-15329	186	7	staff	staff	NOUN
crl-15329	186	8	,	,	PUNCT
crl-15329	186	9	the	the	DET
crl-15329	186	10	“	"	PUNCT
crl-15329	186	11	other	other	ADJ
crl-15329	186	12	comments	comment	NOUN
crl-15329	186	13	”	"	PUNCT
crl-15329	186	14	section	section	NOUN
crl-15329	186	15	also	also	ADV
crl-15329	186	16	revealed	reveal	VERB
crl-15329	186	17	their	their	PRON
crl-15329	186	18	commitment	commitment	NOUN
crl-15329	186	19	to	to	ADP
crl-15329	186	20	con­	con­	NOUN
crl-15329	186	21	tinue	tinue	NOUN
crl-15329	186	22	to	to	PART
crl-15329	186	23	refine	refine	VERB
crl-15329	186	24	the	the	DET
crl-15329	186	25	new	new	ADJ
crl-15329	186	26	process	process	NOUN
crl-15329	186	27	,	,	PUNCT
crl-15329	186	28	includ­	includ­	PROPN
crl-15329	186	29	ing	ing	ADJ
crl-15329	186	30	items	item	NOUN
crl-15329	186	31	such	such	ADJ
crl-15329	186	32	as	as	ADP
crl-15329	186	33	the	the	DET
crl-15329	186	34	amount	amount	NOUN
crl-15329	186	35	of	of	ADP
crl-15329	186	36	paper	paper	NOUN
crl-15329	186	37	580	580	NUM
crl-15329	186	38	college	college	PROPN
crl-15329	186	39	&	&	CCONJ
crl-15329	186	40	research	research	PROPN
crl-15329	186	41	libraries	library	NOUN
crl-15329	186	42	november	november	PROPN
crl-15329	186	43	1999	1999	NUM
crl-15329	186	44	generated	generate	VERB
crl-15329	186	45	and	and	CCONJ
crl-15329	186	46	the	the	DET
crl-15329	186	47	amount	amount	NOUN
crl-15329	186	48	of	of	ADP
crl-15329	186	49	time	time	NOUN
crl-15329	186	50	spent	spend	VERB
crl-15329	186	51	training	training	NOUN
crl-15329	186	52	and	and	CCONJ
crl-15329	186	53	hiring	hiring	NOUN
crl-15329	186	54	.	.	PUNCT
crl-15329	187	1	in	in	ADP
crl-15329	187	2	addition	addition	NOUN
crl-15329	187	3	,	,	PUNCT
crl-15329	187	4	the	the	DET
crl-15329	187	5	new	new	ADJ
crl-15329	187	6	structure	structure	NOUN
crl-15329	187	7	provided	provide	VERB
crl-15329	187	8	a	a	DET
crl-15329	187	9	framework	framework	NOUN
crl-15329	187	10	that	that	PRON
crl-15329	187	11	would	would	AUX
crl-15329	187	12	take	take	VERB
crl-15329	187	13	the	the	DET
crl-15329	187	14	staff	staff	NOUN
crl-15329	187	15	into	into	ADP
crl-15329	187	16	the	the	DET
crl-15329	187	17	future	future	NOUN
crl-15329	187	18	,	,	PUNCT
crl-15329	187	19	ad­	ad­	ADJ
crl-15329	187	20	dress	dress	NOUN
crl-15329	187	21	continual	continual	ADJ
crl-15329	187	22	change	change	NOUN
crl-15329	187	23	,	,	PUNCT
crl-15329	187	24	and	and	CCONJ
crl-15329	187	25	assist	assist	VERB
crl-15329	187	26	staff	staff	NOUN
crl-15329	187	27	in	in	ADP
crl-15329	187	28	meeting	meet	VERB
crl-15329	187	29	the	the	DET
crl-15329	187	30	ever	ever	ADV
crl-15329	187	31	-	-	PUNCT
crl-15329	187	32	changing	change	VERB
crl-15329	187	33	needs	need	NOUN
crl-15329	187	34	of	of	ADP
crl-15329	187	35	the	the	DET
crl-15329	187	36	customers	customer	NOUN
crl-15329	187	37	,	,	PUNCT
crl-15329	187	38	all	all	PRON
crl-15329	187	39	of	of	ADP
crl-15329	187	40	which	which	PRON
crl-15329	187	41	emphasize	emphasize	VERB
crl-15329	187	42	the	the	DET
crl-15329	187	43	learning	learning	NOUN
crl-15329	187	44	organization	organization	NOUN
crl-15329	187	45	.	.	PUNCT
crl-15329	188	1	major	major	ADJ
crl-15329	188	2	findings	finding	NOUN
crl-15329	188	3	the	the	DET
crl-15329	188	4	major	major	ADJ
crl-15329	188	5	focus	focus	NOUN
crl-15329	188	6	of	of	ADP
crl-15329	188	7	this	this	DET
crl-15329	188	8	case	case	NOUN
crl-15329	188	9	study	study	NOUN
crl-15329	188	10	,	,	PUNCT
crl-15329	188	11	as	as	SCONJ
crl-15329	188	12	re­	re­	PROPN
crl-15329	188	13	vealed	veale	VERB
crl-15329	188	14	by	by	ADP
crl-15329	188	15	the	the	DET
crl-15329	188	16	respondents	respondent	NOUN
crl-15329	188	17	,	,	PUNCT
crl-15329	188	18	shows	show	VERB
crl-15329	188	19	a	a	DET
crl-15329	188	20	very	very	ADV
crl-15329	188	21	clearly	clearly	ADV
crl-15329	188	22	concentrated	concentrate	VERB
crl-15329	188	23	effort	effort	NOUN
crl-15329	188	24	by	by	ADP
crl-15329	188	25	the	the	DET
crl-15329	188	26	staff	staff	NOUN
crl-15329	188	27	to	to	PART
crl-15329	188	28	improve	improve	VERB
crl-15329	188	29	customer	customer	NOUN
crl-15329	188	30	service	service	NOUN
crl-15329	188	31	.	.	PUNCT
crl-15329	189	1	the	the	DET
crl-15329	189	2	research	research	NOUN
crl-15329	189	3	,	,	PUNCT
crl-15329	189	4	however	however	ADV
crl-15329	189	5	,	,	PUNCT
crl-15329	189	6	suggests	suggest	VERB
crl-15329	189	7	the	the	DET
crl-15329	189	8	need	need	NOUN
crl-15329	189	9	for	for	ADP
crl-15329	189	10	a	a	DET
crl-15329	189	11	broader	broad	ADJ
crl-15329	189	12	basis	basis	NOUN
crl-15329	189	13	of	of	ADP
crl-15329	189	14	understanding	understanding	NOUN
crl-15329	189	15	of	of	ADP
crl-15329	189	16	customer	customer	NOUN
crl-15329	189	17	ser­	ser­	NOUN
crl-15329	189	18	vice	vice	PROPN
crl-15329	189	19	.	.	PUNCT
crl-15329	189	20	customer	customer	NOUN
crl-15329	189	21	service	service	NOUN
crl-15329	189	22	as	as	SCONJ
crl-15329	189	23	defined	define	VERB
crl-15329	189	24	in	in	ADP
crl-15329	189	25	this	this	DET
crl-15329	189	26	case	case	NOUN
crl-15329	189	27	study	study	NOUN
crl-15329	189	28	focuses	focus	VERB
crl-15329	189	29	on	on	ADP
crl-15329	189	30	external	external	ADJ
crl-15329	189	31	custom­	custom­	NOUN
crl-15329	189	32	ers	er	NOUN
crl-15329	189	33	to	to	ADP
crl-15329	189	34	the	the	DET
crl-15329	189	35	library	library	NOUN
crl-15329	189	36	.	.	PUNCT
crl-15329	190	1	a	a	DET
crl-15329	190	2	broader	broad	ADJ
crl-15329	190	3	base	base	NOUN
crl-15329	190	4	for	for	ADP
crl-15329	190	5	de­	de­	NOUN
crl-15329	190	6	fining	fine	VERB
crl-15329	190	7	the	the	DET
crl-15329	190	8	“	"	PUNCT
crl-15329	190	9	customer	customer	NOUN
crl-15329	190	10	”	"	PUNCT
crl-15329	190	11	would	would	AUX
crl-15329	190	12	be	be	AUX
crl-15329	190	13	to	to	PART
crl-15329	190	14	in­	in­	NOUN
crl-15329	190	15	clude	clude	VERB
crl-15329	190	16	the	the	DET
crl-15329	190	17	staff	staff	NOUN
crl-15329	190	18	as	as	ADP
crl-15329	190	19	a	a	DET
crl-15329	190	20	part	part	NOUN
crl-15329	190	21	of	of	ADP
crl-15329	190	22	the	the	DET
crl-15329	190	23	“	"	PUNCT
crl-15329	190	24	customer	customer	NOUN
crl-15329	190	25	”	"	PUNCT
crl-15329	190	26	category	category	NOUN
crl-15329	190	27	(	(	PUNCT
crl-15329	190	28	internal	internal	ADJ
crl-15329	190	29	customer	customer	NOUN
crl-15329	190	30	)	)	PUNCT
crl-15329	190	31	.	.	PUNCT
crl-15329	191	1	a	a	DET
crl-15329	191	2	second	second	ADJ
crl-15329	191	3	important	important	ADJ
crl-15329	191	4	finding	finding	NOUN
crl-15329	191	5	of	of	ADP
crl-15329	191	6	this	this	DET
crl-15329	191	7	re­	re­	PROPN
crl-15329	191	8	search	search	NOUN
crl-15329	191	9	is	be	AUX
crl-15329	191	10	its	its	PRON
crl-15329	191	11	implications	implication	NOUN
crl-15329	191	12	for	for	ADP
crl-15329	191	13	the	the	DET
crl-15329	191	14	use	use	NOUN
crl-15329	191	15	of	of	ADP
crl-15329	191	16	stu­	stu­	PROPN
crl-15329	191	17	dent	dent	NOUN
crl-15329	191	18	assistants	assistant	NOUN
crl-15329	191	19	in	in	ADP
crl-15329	191	20	academic	academic	ADJ
crl-15329	191	21	libraries	library	NOUN
crl-15329	191	22	.	.	PUNCT
crl-15329	191	23	ac­	ac­	PUNCT
crl-15329	192	1	cording	cord	VERB
crl-15329	192	2	to	to	ADP
crl-15329	192	3	david	david	PROPN
crl-15329	192	4	gregory	gregory	PROPN
crl-15329	192	5	,	,	PUNCT
crl-15329	192	6	arl	arl	PROPN
crl-15329	192	7	statistics	statistics	PROPN
crl-15329	192	8	reflect	reflect	VERB
crl-15329	192	9	that	that	SCONJ
crl-15329	192	10	student	student	NOUN
crl-15329	192	11	assistants	assistant	NOUN
crl-15329	192	12	make	make	VERB
crl-15329	192	13	up	up	ADP
crl-15329	192	14	24	24	NUM
crl-15329	192	15	to	to	PART
crl-15329	192	16	28	28	NUM
crl-15329	192	17	percent	percent	NOUN
crl-15329	192	18	of	of	ADP
crl-15329	192	19	academic	academic	ADJ
crl-15329	192	20	library	library	NOUN
crl-15329	192	21	staff.1	staff.1	ADJ
crl-15329	192	22	student	student	NOUN
crl-15329	192	23	assistants	assistant	NOUN
crl-15329	192	24	contribute	contribute	VERB
crl-15329	192	25	to	to	ADP
crl-15329	192	26	institu­	institu­	PROPN
crl-15329	192	27	tions	tion	NOUN
crl-15329	192	28	in	in	ADP
crl-15329	192	29	several	several	ADJ
crl-15329	192	30	ways	way	NOUN
crl-15329	192	31	,	,	PUNCT
crl-15329	192	32	including	include	VERB
crl-15329	192	33	making	make	VERB
crl-15329	192	34	the	the	DET
crl-15329	192	35	libraries	library	NOUN
crl-15329	192	36	less	less	ADV
crl-15329	192	37	intimidating	intimidate	VERB
crl-15329	192	38	to	to	ADP
crl-15329	192	39	their	their	PRON
crl-15329	192	40	peers	peer	NOUN
crl-15329	192	41	—	—	PUNCT
crl-15329	192	42	sometimes	sometimes	ADV
crl-15329	192	43	students	student	NOUN
crl-15329	192	44	find	find	VERB
crl-15329	192	45	asking	ask	VERB
crl-15329	192	46	their	their	PRON
crl-15329	192	47	peers	peer	NOUN
crl-15329	192	48	questions	question	NOUN
crl-15329	192	49	easier	easy	ADJ
crl-15329	192	50	than	than	ADP
crl-15329	192	51	asking	ask	VERB
crl-15329	192	52	librarians	librarian	NOUN
crl-15329	192	53	.	.	PUNCT
crl-15329	193	1	there	there	PRON
crl-15329	193	2	are	be	VERB
crl-15329	193	3	also	also	ADV
crl-15329	193	4	indications	indication	NOUN
crl-15329	193	5	in	in	ADP
crl-15329	193	6	the	the	DET
crl-15329	193	7	literature	literature	NOUN
crl-15329	193	8	of	of	ADP
crl-15329	193	9	a	a	DET
crl-15329	193	10	few	few	ADJ
crl-15329	193	11	of	of	ADP
crl-15329	193	12	the	the	DET
crl-15329	193	13	shortcom­	shortcom­	PROPN
crl-15329	193	14	ings	ing	NOUN
crl-15329	193	15	of	of	ADP
crl-15329	193	16	these	these	DET
crl-15329	193	17	decisions	decision	NOUN
crl-15329	193	18	.	.	PUNCT
crl-15329	194	1	the	the	DET
crl-15329	194	2	institution	institution	NOUN
crl-15329	194	3	also	also	ADV
crl-15329	194	4	benefits	benefit	VERB
crl-15329	194	5	when	when	SCONJ
crl-15329	194	6	the	the	DET
crl-15329	194	7	work	work	NOUN
crl-15329	194	8	experience	experience	NOUN
crl-15329	194	9	provides	provide	VERB
crl-15329	194	10	students	student	NOUN
crl-15329	194	11	with	with	ADP
crl-15329	194	12	a	a	DET
crl-15329	194	13	connection	connection	NOUN
crl-15329	194	14	to	to	ADP
crl-15329	194	15	the	the	DET
crl-15329	194	16	university	university	NOUN
crl-15329	194	17	and	and	CCONJ
crl-15329	194	18	has	have	VERB
crl-15329	194	19	a	a	DET
crl-15329	194	20	positive	positive	ADJ
crl-15329	194	21	effect	effect	NOUN
crl-15329	194	22	on	on	ADP
crl-15329	194	23	student	student	NOUN
crl-15329	194	24	retention	retention	NOUN
crl-15329	194	25	rates	rate	NOUN
crl-15329	194	26	.	.	PUNCT
crl-15329	195	1	moreover	moreover	ADV
crl-15329	195	2	,	,	PUNCT
crl-15329	195	3	seek­	seek­	NOUN
crl-15329	195	4	ing	ing	ADJ
crl-15329	195	5	to	to	PART
crl-15329	195	6	fulfill	fulfill	VERB
crl-15329	195	7	the	the	DET
crl-15329	195	8	university	university	NOUN
crl-15329	195	9	’s	’s	PART
crl-15329	195	10	commitment	commitment	NOUN
crl-15329	195	11	to	to	ADP
crl-15329	195	12	diversity	diversity	NOUN
crl-15329	195	13	may	may	AUX
crl-15329	195	14	be	be	AUX
crl-15329	195	15	achieved	achieve	VERB
crl-15329	195	16	through	through	ADP
crl-15329	195	17	the	the	DET
crl-15329	195	18	selective	selective	ADJ
crl-15329	195	19	hiring	hiring	NOUN
crl-15329	195	20	of	of	ADP
crl-15329	195	21	student	student	NOUN
crl-15329	195	22	assistants	assistant	NOUN
crl-15329	195	23	to	to	PART
crl-15329	195	24	help	help	VERB
crl-15329	195	25	the	the	DET
crl-15329	195	26	university	university	NOUN
crl-15329	195	27	achieve	achieve	VERB
crl-15329	195	28	a	a	DET
crl-15329	195	29	more	more	ADV
crl-15329	195	30	cul­	cul­	NOUN
crl-15329	195	31	turally	turally	ADV
crl-15329	195	32	diverse	diverse	ADJ
crl-15329	195	33	workforce	workforce	NOUN
crl-15329	195	34	—	—	PUNCT
crl-15329	195	35	one	one	NUM
crl-15329	195	36	that	that	PRON
crl-15329	195	37	,	,	PUNCT
crl-15329	195	38	ac­	ac­	PUNCT
crl-15329	195	39	cording	cord	VERB
crl-15329	195	40	to	to	ADP
crl-15329	195	41	jane	jane	PROPN
crl-15329	195	42	mcgurn	mcgurn	PROPN
crl-15329	195	43	kathman	kathman	PROPN
crl-15329	195	44	and	and	CCONJ
crl-15329	195	45	michael	michael	PROPN
crl-15329	195	46	d.	d.	PROPN
crl-15329	195	47	kathman	kathman	PROPN
crl-15329	195	48	,	,	PUNCT
crl-15329	195	49	should	should	AUX
crl-15329	195	50	be	be	AUX
crl-15329	195	51	a	a	DET
crl-15329	195	52	proac­	proac­	DET
crl-15329	195	53	tive	tive	NOUN
crl-15329	195	54	approach	approach	NOUN
crl-15329	195	55	where	where	SCONJ
crl-15329	195	56	the	the	DET
crl-15329	195	57	student	student	NOUN
crl-15329	195	58	em­	em­	PROPN
crl-15329	195	59	ployee	ployee	PROPN
crl-15329	195	60	group	group	NOUN
crl-15329	195	61	mirrors	mirror	VERB
crl-15329	195	62	the	the	DET
crl-15329	195	63	composition	composition	NOUN
crl-15329	195	64	of	of	ADP
crl-15329	195	65	the	the	DET
crl-15329	195	66	larger	large	ADJ
crl-15329	195	67	student	student	NOUN
crl-15329	195	68	body.2	body.2	NOUN
crl-15329	195	69	finally	finally	ADV
crl-15329	195	70	,	,	PUNCT
crl-15329	195	71	accord­	accord­	ADP
crl-15329	195	72	ing	ing	ADJ
crl-15329	195	73	to	to	ADP
crl-15329	195	74	maurice	maurice	PROPN
crl-15329	195	75	b.	b.	PROPN
crl-15329	195	76	wheeler	wheeler	PROPN
crl-15329	195	77	and	and	CCONJ
crl-15329	195	78	jacqueline	jacqueline	PROPN
crl-15329	195	79	hansen	hansen	PROPN
crl-15329	195	80	,	,	PUNCT
crl-15329	195	81	student	student	NOUN
crl-15329	195	82	assistants	assistant	NOUN
crl-15329	195	83	are	be	AUX
crl-15329	195	84	a	a	DET
crl-15329	195	85	source	source	NOUN
crl-15329	195	86	of	of	ADP
crl-15329	195	87	recruitment	recruitment	NOUN
crl-15329	195	88	to	to	ADP
crl-15329	195	89	the	the	DET
crl-15329	195	90	profession	profession	NOUN
crl-15329	195	91	of	of	ADP
crl-15329	195	92	librarianship.3	librarianship.3	NOUN
crl-15329	195	93	they	they	PRON
crl-15329	195	94	point	point	VERB
crl-15329	195	95	out	out	ADP
crl-15329	195	96	that	that	SCONJ
crl-15329	195	97	a	a	DET
crl-15329	195	98	sig­	sig­	NOUN
crl-15329	195	99	nificant	nificant	ADJ
crl-15329	195	100	amount	amount	NOUN
crl-15329	195	101	of	of	ADP
crl-15329	195	102	research	research	NOUN
crl-15329	195	103	suggests	suggest	VERB
crl-15329	195	104	that	that	SCONJ
crl-15329	195	105	personal	personal	ADJ
crl-15329	195	106	contact	contact	NOUN
crl-15329	195	107	with	with	ADP
crl-15329	195	108	librarians	librarian	NOUN
crl-15329	195	109	is	be	AUX
crl-15329	195	110	a	a	DET
crl-15329	195	111	ma­	ma­	X
crl-15329	195	112	jor	jor	NOUN
crl-15329	195	113	determinant	determinant	ADJ
crl-15329	195	114	in	in	ADP
crl-15329	195	115	many	many	ADJ
crl-15329	195	116	people	people	NOUN
crl-15329	195	117	’s	’s	PART
crl-15329	195	118	deci­	deci­	PROPN
crl-15329	195	119	sions	sion	NOUN
crl-15329	195	120	to	to	PART
crl-15329	195	121	pursue	pursue	VERB
crl-15329	195	122	careers	career	NOUN
crl-15329	195	123	in	in	ADP
crl-15329	195	124	the	the	DET
crl-15329	195	125	profession	profession	NOUN
crl-15329	195	126	.	.	PUNCT
crl-15329	196	1	the	the	DET
crl-15329	196	2	team	team	NOUN
crl-15329	196	3	approach	approach	NOUN
crl-15329	196	4	also	also	ADV
crl-15329	196	5	indicates	indicate	VERB
crl-15329	196	6	how	how	SCONJ
crl-15329	196	7	students	student	NOUN
crl-15329	196	8	can	can	AUX
crl-15329	196	9	both	both	CCONJ
crl-15329	196	10	contribute	contribute	VERB
crl-15329	196	11	and	and	CCONJ
crl-15329	196	12	receive	receive	VERB
crl-15329	196	13	greater	great	ADJ
crl-15329	196	14	benefits	benefit	NOUN
crl-15329	196	15	in	in	ADP
crl-15329	196	16	the	the	DET
crl-15329	196	17	workplace	workplace	NOUN
crl-15329	196	18	,	,	PUNCT
crl-15329	196	19	as	as	SCONJ
crl-15329	196	20	re­	re­	PROPN
crl-15329	196	21	ported	port	VERB
crl-15329	196	22	by	by	ADP
crl-15329	196	23	the	the	DET
crl-15329	196	24	one	one	NUM
crl-15329	196	25	student	student	NOUN
crl-15329	196	26	worker	worker	NOUN
crl-15329	196	27	in	in	ADP
crl-15329	196	28	the	the	DET
crl-15329	196	29	study	study	NOUN
crl-15329	196	30	:	:	PUNCT
crl-15329	196	31	as	as	ADP
crl-15329	196	32	a	a	DET
crl-15329	196	33	student	student	NOUN
crl-15329	196	34	in	in	ADP
crl-15329	196	35	the	the	DET
crl-15329	196	36	library	library	NOUN
crl-15329	196	37	,	,	PUNCT
crl-15329	196	38	this	this	PRON
crl-15329	196	39	[	[	X
crl-15329	196	40	the	the	DET
crl-15329	196	41	team	team	NOUN
crl-15329	196	42	approach	approach	NOUN
crl-15329	196	43	]	]	PUNCT
crl-15329	196	44	has	have	AUX
crl-15329	196	45	given	give	VERB
crl-15329	196	46	me	i	PRON
crl-15329	196	47	the	the	DET
crl-15329	196	48	opportunity	opportunity	NOUN
crl-15329	196	49	to	to	PART
crl-15329	196	50	learn	learn	VERB
crl-15329	196	51	more	more	ADJ
crl-15329	196	52	working	work	VERB
crl-15329	196	53	with	with	ADP
crl-15329	196	54	a	a	DET
crl-15329	196	55	team	team	NOUN
crl-15329	196	56	with	with	ADP
crl-15329	196	57	varying	vary	VERB
crl-15329	196	58	job	job	NOUN
crl-15329	196	59	re­	re­	PROPN
crl-15329	196	60	sponsibilities	sponsibilitie	NOUN
crl-15329	196	61	than	than	SCONJ
crl-15329	196	62	i	i	PRON
crl-15329	196	63	may	may	AUX
crl-15329	196	64	have	have	VERB
crl-15329	196	65	oth­	oth­	PROPN
crl-15329	196	66	erwise	erwise	ADV
crl-15329	196	67	had	have	VERB
crl-15329	196	68	.	.	PUNCT
crl-15329	197	1	it	it	PRON
crl-15329	197	2	is	be	AUX
crl-15329	197	3	clear	clear	ADJ
crl-15329	197	4	from	from	ADP
crl-15329	197	5	the	the	DET
crl-15329	197	6	data	datum	NOUN
crl-15329	197	7	that	that	PRON
crl-15329	197	8	in	in	ADP
crl-15329	197	9	some	some	DET
crl-15329	197	10	instances	instance	NOUN
crl-15329	197	11	,	,	PUNCT
crl-15329	197	12	the	the	DET
crl-15329	197	13	actual	actual	ADJ
crl-15329	197	14	results	result	NOUN
crl-15329	197	15	sought	seek	VERB
crl-15329	197	16	in	in	ADP
crl-15329	197	17	this	this	DET
crl-15329	197	18	change	change	NOUN
crl-15329	197	19	from	from	ADP
crl-15329	197	20	hierarchy	hierarchy	NOUN
crl-15329	197	21	to	to	ADP
crl-15329	197	22	teams	team	NOUN
crl-15329	197	23	exceeded	exceed	VERB
crl-15329	197	24	the	the	DET
crl-15329	197	25	intended	intend	VERB
crl-15329	197	26	results	result	NOUN
crl-15329	197	27	.	.	PUNCT
crl-15329	198	1	the	the	DET
crl-15329	198	2	first	first	ADJ
crl-15329	198	3	result	result	NOUN
crl-15329	198	4	is	be	AUX
crl-15329	198	5	the	the	DET
crl-15329	198	6	importance	importance	NOUN
crl-15329	198	7	of	of	ADP
crl-15329	198	8	taking	take	VERB
crl-15329	198	9	into	into	ADP
crl-15329	198	10	consideration	consideration	NOUN
crl-15329	198	11	the	the	DET
crl-15329	198	12	challenges	challenge	NOUN
crl-15329	198	13	that	that	PRON
crl-15329	198	14	come	come	VERB
crl-15329	198	15	with	with	ADP
crl-15329	198	16	institut­	institut­	NUM
crl-15329	198	17	ing	ing	ADJ
crl-15329	198	18	change	change	NOUN
crl-15329	198	19	in	in	ADP
crl-15329	198	20	an	an	DET
crl-15329	198	21	organization	organization	NOUN
crl-15329	198	22	.	.	PUNCT
crl-15329	199	1	it	it	PRON
crl-15329	199	2	seems	seem	VERB
crl-15329	199	3	clear	clear	ADJ
crl-15329	199	4	that	that	SCONJ
crl-15329	199	5	,	,	PUNCT
crl-15329	199	6	even	even	ADV
crl-15329	199	7	though	though	SCONJ
crl-15329	199	8	training	training	NOUN
crl-15329	199	9	was	be	AUX
crl-15329	199	10	available	available	ADJ
crl-15329	199	11	to	to	PART
crl-15329	199	12	staff	staff	NOUN
crl-15329	199	13	on	on	ADP
crl-15329	199	14	the	the	DET
crl-15329	199	15	issue	issue	NOUN
crl-15329	199	16	of	of	ADP
crl-15329	199	17	change	change	NOUN
crl-15329	199	18	,	,	PUNCT
crl-15329	199	19	change	change	NOUN
crl-15329	199	20	still	still	ADV
crl-15329	199	21	must	must	AUX
crl-15329	199	22	be	be	AUX
crl-15329	199	23	addressed	address	VERB
crl-15329	199	24	on	on	ADP
crl-15329	199	25	an	an	DET
crl-15329	199	26	ongoing	ongoing	ADJ
crl-15329	199	27	basis	basis	NOUN
crl-15329	199	28	.	.	PUNCT
crl-15329	200	1	the	the	DET
crl-15329	200	2	emphasis	emphasis	NOUN
crl-15329	200	3	on	on	ADP
crl-15329	200	4	partnerships	partnership	NOUN
crl-15329	200	5	is	be	AUX
crl-15329	200	6	a	a	DET
crl-15329	200	7	new	new	ADJ
crl-15329	200	8	insight	insight	NOUN
crl-15329	200	9	.	.	PUNCT
crl-15329	201	1	more	more	ADV
crl-15329	201	2	often	often	ADV
crl-15329	201	3	than	than	ADP
crl-15329	201	4	not	not	PART
crl-15329	201	5	,	,	PUNCT
crl-15329	201	6	the	the	DET
crl-15329	201	7	im­	im­	NOUN
crl-15329	201	8	portance	portance	NOUN
crl-15329	201	9	of	of	ADP
crl-15329	201	10	partnerships	partnership	NOUN
crl-15329	201	11	in	in	ADP
crl-15329	201	12	the	the	DET
crl-15329	201	13	tradi­	tradi­	ADJ
crl-15329	201	14	tional	tional	ADJ
crl-15329	201	15	literature	literature	NOUN
crl-15329	201	16	is	be	AUX
crl-15329	201	17	focused	focus	VERB
crl-15329	201	18	on	on	ADP
crl-15329	201	19	librarians	librarian	NOUN
crl-15329	201	20	with	with	ADP
crl-15329	201	21	their	their	PRON
crl-15329	201	22	constituencies	constituency	NOUN
crl-15329	201	23	outside	outside	ADP
crl-15329	201	24	the	the	DET
crl-15329	201	25	li­	li­	PROPN
crl-15329	201	26	brary	brary	NOUN
crl-15329	201	27	,	,	PUNCT
crl-15329	201	28	not	not	PART
crl-15329	201	29	among	among	ADP
crl-15329	201	30	themselves	themselves	PRON
crl-15329	201	31	.	.	PUNCT
crl-15329	202	1	this	this	DET
crl-15329	202	2	study	study	NOUN
crl-15329	202	3	emphasizes	emphasize	VERB
crl-15329	202	4	the	the	DET
crl-15329	202	5	importance	importance	NOUN
crl-15329	202	6	of	of	ADP
crl-15329	202	7	librarians	librarian	NOUN
crl-15329	202	8	establishing	establish	VERB
crl-15329	202	9	partnerships	partnership	NOUN
crl-15329	202	10	within	within	ADP
crl-15329	202	11	the	the	DET
crl-15329	202	12	staff	staff	NOUN
crl-15329	202	13	of	of	ADP
crl-15329	202	14	the	the	DET
crl-15329	202	15	library	library	NOUN
crl-15329	202	16	.	.	PUNCT
crl-15329	203	1	such	such	ADJ
crl-15329	203	2	partnerships	partnership	NOUN
crl-15329	203	3	help	help	VERB
crl-15329	203	4	to	to	PART
crl-15329	203	5	establish	establish	VERB
crl-15329	203	6	better	well	ADJ
crl-15329	203	7	levels	level	NOUN
crl-15329	203	8	of	of	ADP
crl-15329	203	9	communication	communication	NOUN
crl-15329	203	10	patterns	pattern	NOUN
crl-15329	203	11	,	,	PUNCT
crl-15329	203	12	goal	goal	NOUN
crl-15329	203	13	-	-	PUNCT
crl-15329	203	14	setting	set	VERB
crl-15329	203	15	plans	plan	NOUN
crl-15329	203	16	,	,	PUNCT
crl-15329	203	17	problemsolving	problemsolve	VERB
crl-15329	203	18	perspectives	perspective	NOUN
crl-15329	203	19	,	,	PUNCT
crl-15329	203	20	and	and	CCONJ
crl-15329	203	21	strategies	strategy	NOUN
crl-15329	203	22	for	for	ADP
crl-15329	203	23	improving	improve	VERB
crl-15329	203	24	customer	customer	NOUN
crl-15329	203	25	services	service	NOUN
crl-15329	203	26	.	.	PUNCT
crl-15329	204	1	despite	despite	SCONJ
crl-15329	204	2	the	the	DET
crl-15329	204	3	benefits	benefit	NOUN
crl-15329	204	4	of	of	ADP
crl-15329	204	5	the	the	DET
crl-15329	204	6	team	team	NOUN
crl-15329	204	7	ap­	ap­	AUX
crl-15329	204	8	proach	proach	ADV
crl-15329	204	9	,	,	PUNCT
crl-15329	204	10	however	however	ADV
crl-15329	204	11	,	,	PUNCT
crl-15329	204	12	it	it	PRON
crl-15329	204	13	is	be	AUX
crl-15329	204	14	important	important	ADJ
crl-15329	204	15	to	to	PART
crl-15329	204	16	look	look	VERB
crl-15329	204	17	at	at	ADP
crl-15329	204	18	the	the	DET
crl-15329	204	19	shortcomings	shortcoming	NOUN
crl-15329	204	20	that	that	PRON
crl-15329	204	21	might	might	AUX
crl-15329	204	22	result	result	VERB
crl-15329	204	23	for	for	ADP
crl-15329	204	24	those	those	DET
crl-15329	204	25	staff	staff	NOUN
crl-15329	204	26	members	member	NOUN
crl-15329	204	27	who	who	PRON
crl-15329	204	28	seek	seek	VERB
crl-15329	204	29	some	some	DET
crl-15329	204	30	level	level	NOUN
crl-15329	204	31	of	of	ADP
crl-15329	204	32	individual	individual	ADJ
crl-15329	204	33	satisfaction	satisfaction	NOUN
crl-15329	204	34	in	in	ADP
crl-15329	204	35	addition	addition	NOUN
crl-15329	204	36	to	to	ADP
crl-15329	204	37	the	the	DET
crl-15329	204	38	satisfaction	satisfaction	NOUN
crl-15329	204	39	they	they	PRON
crl-15329	204	40	gain	gain	VERB
crl-15329	204	41	from	from	ADP
crl-15329	204	42	the	the	DET
crl-15329	204	43	team	team	NOUN
crl-15329	204	44	approach	approach	NOUN
crl-15329	204	45	.	.	PUNCT
crl-15329	205	1	although	although	SCONJ
crl-15329	205	2	the	the	DET
crl-15329	205	3	major	major	ADJ
crl-15329	205	4	emphasis	emphasis	NOUN
crl-15329	205	5	of	of	ADP
crl-15329	205	6	em­	em­	NOUN
crl-15329	205	7	powerment	powerment	NOUN
crl-15329	205	8	in	in	ADP
crl-15329	205	9	tqm	tqm	ADJ
crl-15329	205	10	centers	center	NOUN
crl-15329	205	11	on	on	ADP
crl-15329	205	12	the	the	DET
crl-15329	205	13	li­	li­	NOUN
crl-15329	205	14	the	the	DET
crl-15329	205	15	impact	impact	NOUN
crl-15329	205	16	of	of	ADP
crl-15329	205	17	change	change	NOUN
crl-15329	205	18	from	from	ADP
crl-15329	205	19	hierarchy	hierarchy	NOUN
crl-15329	205	20	to	to	ADP
crl-15329	205	21	teams	team	NOUN
crl-15329	205	22	581	581	NUM
crl-15329	205	23	brary	brary	ADJ
crl-15329	205	24	staff	staff	NOUN
crl-15329	205	25	,	,	PUNCT
crl-15329	205	26	this	this	DET
crl-15329	205	27	study	study	NOUN
crl-15329	205	28	suggests	suggest	VERB
crl-15329	205	29	that	that	SCONJ
crl-15329	205	30	the	the	DET
crl-15329	205	31	library	library	NOUN
crl-15329	205	32	’s	’s	PART
crl-15329	205	33	customers	customer	NOUN
crl-15329	205	34	also	also	ADV
crl-15329	205	35	have	have	AUX
crl-15329	205	36	benefited	benefit	VERB
crl-15329	205	37	from	from	ADP
crl-15329	205	38	empowerment	empowerment	NOUN
crl-15329	205	39	.	.	PUNCT
crl-15329	206	1	empowerment	empowerment	NOUN
crl-15329	206	2	for	for	ADP
crl-15329	206	3	the	the	DET
crl-15329	206	4	external	external	ADJ
crl-15329	206	5	customer	customer	NOUN
crl-15329	206	6	is	be	AUX
crl-15329	206	7	in	in	ADP
crl-15329	206	8	the	the	DET
crl-15329	206	9	form	form	NOUN
crl-15329	206	10	of	of	ADP
crl-15329	206	11	gaining	gain	VERB
crl-15329	206	12	self	self	NOUN
crl-15329	206	13	-	-	PUNCT
crl-15329	206	14	sufficiency	sufficiency	NOUN
crl-15329	206	15	in	in	ADP
crl-15329	206	16	using	use	VERB
crl-15329	206	17	library	library	ADJ
crl-15329	206	18	resources	resource	NOUN
crl-15329	206	19	.	.	PUNCT
crl-15329	207	1	comparison	comparison	NOUN
crl-15329	207	2	of	of	ADP
crl-15329	207	3	data	datum	NOUN
crl-15329	207	4	:	:	PUNCT
crl-15329	207	5	university	university	NOUN
crl-15329	207	6	x	x	NOUN
crl-15329	207	7	and	and	CCONJ
crl-15329	207	8	duke	duke	PROPN
crl-15329	207	9	university	university	PROPN
crl-15329	207	10	a	a	DET
crl-15329	207	11	comparison	comparison	NOUN
crl-15329	207	12	(	(	PUNCT
crl-15329	207	13	mostly	mostly	ADV
crl-15329	207	14	of	of	ADP
crl-15329	207	15	similarities	similarity	NOUN
crl-15329	207	16	)	)	PUNCT
crl-15329	207	17	of	of	ADP
crl-15329	207	18	the	the	DET
crl-15329	207	19	two	two	NUM
crl-15329	207	20	schools	school	NOUN
crl-15329	207	21	,	,	PUNCT
crl-15329	207	22	university	university	NOUN
crl-15329	207	23	x	x	NOUN
crl-15329	207	24	and	and	CCONJ
crl-15329	207	25	duke	duke	PROPN
crl-15329	207	26	university	university	PROPN
crl-15329	207	27	,	,	PUNCT
crl-15329	207	28	is	be	AUX
crl-15329	207	29	based	base	VERB
crl-15329	207	30	on	on	ADP
crl-15329	207	31	the	the	DET
crl-15329	207	32	survey	survey	NOUN
crl-15329	207	33	and	and	CCONJ
crl-15329	207	34	on	on	ADP
crl-15329	207	35	library	library	ADJ
crl-15329	207	36	documents	document	NOUN
crl-15329	207	37	examined	examine	VERB
crl-15329	207	38	that	that	SCONJ
crl-15329	207	39	per­	per­	NOUN
crl-15329	207	40	tained	taine	VERB
crl-15329	207	41	to	to	ADP
crl-15329	207	42	the	the	DET
crl-15329	207	43	change	change	NOUN
crl-15329	207	44	from	from	ADP
crl-15329	207	45	hierarchy	hierarchy	NOUN
crl-15329	207	46	to	to	ADP
crl-15329	207	47	teams	team	NOUN
crl-15329	207	48	.	.	PUNCT
crl-15329	208	1	in	in	ADP
crl-15329	208	2	addition	addition	NOUN
crl-15329	208	3	to	to	ADP
crl-15329	208	4	comparing	compare	VERB
crl-15329	208	5	the	the	DET
crl-15329	208	6	data	datum	NOUN
crl-15329	208	7	based	base	VERB
crl-15329	208	8	on	on	ADP
crl-15329	208	9	the	the	DET
crl-15329	208	10	three	three	NUM
crl-15329	208	11	major	major	ADJ
crl-15329	208	12	components	component	NOUN
crl-15329	208	13	of	of	ADP
crl-15329	208	14	tqm	tqm	PROPN
crl-15329	208	15	(	(	PUNCT
crl-15329	208	16	the	the	DET
crl-15329	208	17	learning	learning	NOUN
crl-15329	208	18	organization	organization	NOUN
crl-15329	208	19	,	,	PUNCT
crl-15329	208	20	cus­	cus­	PROPN
crl-15329	208	21	tomer	tomer	PROPN
crl-15329	208	22	service	service	NOUN
crl-15329	208	23	,	,	PUNCT
crl-15329	208	24	and	and	CCONJ
crl-15329	208	25	empowerment	empowerment	NOUN
crl-15329	208	26	)	)	PUNCT
crl-15329	208	27	,	,	PUNCT
crl-15329	208	28	this	this	DET
crl-15329	208	29	analysis	analysis	NOUN
crl-15329	208	30	includes	include	VERB
crl-15329	208	31	researcher	researcher	NOUN
crl-15329	208	32	-	-	PUNCT
crl-15329	208	33	constructed	construct	VERB
crl-15329	208	34	themes	theme	NOUN
crl-15329	208	35	as	as	SCONJ
crl-15329	208	36	defined	define	VERB
crl-15329	208	37	earlier	early	ADV
crl-15329	208	38	by	by	ADP
crl-15329	208	39	marlow.4	marlow.4	PROPN
crl-15329	208	40	such	such	ADJ
crl-15329	208	41	themes	theme	NOUN
crl-15329	208	42	are	be	AUX
crl-15329	208	43	designated	designate	VERB
crl-15329	208	44	as	as	ADP
crl-15329	208	45	the	the	DET
crl-15329	208	46	etic	etic	ADJ
crl-15329	208	47	approach	approach	NOUN
crl-15329	208	48	in	in	ADP
crl-15329	208	49	qualitative	qualitative	ADJ
crl-15329	208	50	research	research	NOUN
crl-15329	208	51	;	;	PUNCT
crl-15329	208	52	they	they	PRON
crl-15329	208	53	are	be	AUX
crl-15329	208	54	derived	derive	VERB
crl-15329	208	55	from	from	ADP
crl-15329	208	56	patterns	pattern	NOUN
crl-15329	208	57	identified	identify	VERB
crl-15329	208	58	in	in	ADP
crl-15329	208	59	the	the	DET
crl-15329	208	60	data	datum	NOUN
crl-15329	208	61	.	.	PUNCT
crl-15329	209	1	although	although	SCONJ
crl-15329	209	2	the	the	DET
crl-15329	209	3	themes	theme	NOUN
crl-15329	209	4	may	may	AUX
crl-15329	209	5	be	be	AUX
crl-15329	209	6	mean­	mean­	NOUN
crl-15329	209	7	ingless	ingless	NOUN
crl-15329	209	8	to	to	ADP
crl-15329	209	9	the	the	DET
crl-15329	209	10	persons	person	NOUN
crl-15329	209	11	under	under	ADP
crl-15329	209	12	study	study	NOUN
crl-15329	209	13	,	,	PUNCT
crl-15329	209	14	they	they	PRON
crl-15329	209	15	provide	provide	VERB
crl-15329	209	16	a	a	DET
crl-15329	209	17	good	good	ADJ
crl-15329	209	18	overall	overall	ADJ
crl-15329	209	19	picture	picture	NOUN
crl-15329	209	20	of	of	ADP
crl-15329	209	21	the	the	DET
crl-15329	209	22	phe­	phe­	NOUN
crl-15329	209	23	nomena	nomena	ADV
crl-15329	209	24	being	be	AUX
crl-15329	209	25	investigated	investigate	VERB
crl-15329	209	26	.	.	PUNCT
crl-15329	210	1	these	these	DET
crl-15329	210	2	themes	theme	NOUN
crl-15329	210	3	are	be	AUX
crl-15329	210	4	mission	mission	NOUN
crl-15329	210	5	,	,	PUNCT
crl-15329	210	6	diversity	diversity	NOUN
crl-15329	210	7	,	,	PUNCT
crl-15329	210	8	and	and	CCONJ
crl-15329	210	9	trust	trust	NOUN
crl-15329	210	10	.	.	PUNCT
crl-15329	211	1	an	an	DET
crl-15329	211	2	additional	additional	ADJ
crl-15329	211	3	focus	focus	NOUN
crl-15329	211	4	included	include	VERB
crl-15329	211	5	a	a	DET
crl-15329	211	6	discus­	discus­	NOUN
crl-15329	211	7	sion	sion	NOUN
crl-15329	211	8	of	of	ADP
crl-15329	211	9	the	the	DET
crl-15329	211	10	question	question	NOUN
crl-15329	211	11	,	,	PUNCT
crl-15329	211	12	what	what	PRON
crl-15329	211	13	was	be	AUX
crl-15329	211	14	the	the	DET
crl-15329	211	15	na­	na­	ADJ
crl-15329	211	16	ture	ture	NOUN
crl-15329	211	17	of	of	ADP
crl-15329	211	18	the	the	DET
crl-15329	211	19	shift	shift	NOUN
crl-15329	211	20	from	from	ADP
crl-15329	211	21	hierarchy	hierarchy	NOUN
crl-15329	211	22	to	to	ADP
crl-15329	211	23	teams	team	NOUN
crl-15329	211	24	in	in	ADP
crl-15329	211	25	the	the	DET
crl-15329	211	26	two	two	NUM
crl-15329	211	27	settings	setting	NOUN
crl-15329	211	28	?	?	PUNCT
crl-15329	212	1	the	the	DET
crl-15329	212	2	periods	period	NOUN
crl-15329	212	3	during	during	ADP
crl-15329	212	4	which	which	PRON
crl-15329	212	5	the	the	DET
crl-15329	212	6	two	two	NUM
crl-15329	212	7	schools	school	NOUN
crl-15329	212	8	began	begin	VERB
crl-15329	212	9	the	the	DET
crl-15329	212	10	discussion	discussion	NOUN
crl-15329	212	11	of	of	ADP
crl-15329	212	12	a	a	DET
crl-15329	212	13	change	change	NOUN
crl-15329	212	14	from	from	ADP
crl-15329	212	15	hierarchy	hierarchy	NOUN
crl-15329	212	16	to	to	ADP
crl-15329	212	17	teams	team	NOUN
crl-15329	212	18	are	be	AUX
crl-15329	212	19	different	different	ADJ
crl-15329	212	20	:	:	PUNCT
crl-15329	212	21	duke	duke	PROPN
crl-15329	212	22	began	begin	VERB
crl-15329	212	23	in	in	ADP
crl-15329	212	24	1984—1985	1984—1985	NUM
crl-15329	212	25	,	,	PUNCT
crl-15329	212	26	and	and	CCONJ
crl-15329	212	27	univer­	univer­	PROPN
crl-15329	212	28	sity	sity	NOUN
crl-15329	212	29	x	x	NUM
crl-15329	212	30	began	begin	VERB
crl-15329	212	31	in	in	ADP
crl-15329	212	32	1993–1994	1993–1994	NUM
crl-15329	212	33	.	.	PUNCT
crl-15329	213	1	however	however	ADV
crl-15329	213	2	,	,	PUNCT
crl-15329	213	3	the	the	DET
crl-15329	213	4	reasons	reason	NOUN
crl-15329	213	5	for	for	ADP
crl-15329	213	6	making	make	VERB
crl-15329	213	7	the	the	DET
crl-15329	213	8	change	change	NOUN
crl-15329	213	9	were	be	AUX
crl-15329	213	10	very	very	ADV
crl-15329	213	11	similar	similar	ADJ
crl-15329	213	12	:	:	PUNCT
crl-15329	213	13	technology	technology	NOUN
crl-15329	213	14	,	,	PUNCT
crl-15329	213	15	improved	improve	VERB
crl-15329	213	16	user	user	NOUN
crl-15329	213	17	or	or	CCONJ
crl-15329	213	18	customer	customer	NOUN
crl-15329	213	19	services	service	NOUN
crl-15329	213	20	,	,	PUNCT
crl-15329	213	21	the	the	DET
crl-15329	213	22	desire	desire	NOUN
crl-15329	213	23	to	to	PART
crl-15329	213	24	become	become	VERB
crl-15329	213	25	involved	involve	VERB
crl-15329	213	26	or	or	CCONJ
crl-15329	213	27	more	more	ADV
crl-15329	213	28	involved	involve	VERB
crl-15329	213	29	in	in	ADP
crl-15329	213	30	decision	decision	NOUN
crl-15329	213	31	making	making	NOUN
crl-15329	213	32	,	,	PUNCT
crl-15329	213	33	budget	budget	NOUN
crl-15329	213	34	considerations	consideration	NOUN
crl-15329	213	35	,	,	PUNCT
crl-15329	213	36	and	and	CCONJ
crl-15329	213	37	,	,	PUNCT
crl-15329	213	38	in	in	ADP
crl-15329	213	39	the	the	DET
crl-15329	213	40	case	case	NOUN
crl-15329	213	41	of	of	ADP
crl-15329	213	42	duke	duke	NOUN
crl-15329	213	43	,	,	PUNCT
crl-15329	213	44	an	an	DET
crl-15329	213	45	improved	improved	ADJ
crl-15329	213	46	ranking	ranking	NOUN
crl-15329	213	47	in	in	ADP
crl-15329	213	48	arl	arl	PROPN
crl-15329	213	49	.	.	PUNCT
crl-15329	214	1	in	in	ADP
crl-15329	214	2	addition	addition	NOUN
crl-15329	214	3	,	,	PUNCT
crl-15329	214	4	university	university	NOUN
crl-15329	214	5	x	x	PRON
crl-15329	214	6	had	have	AUX
crl-15329	214	7	just	just	ADV
crl-15329	214	8	hired	hire	VERB
crl-15329	214	9	a	a	DET
crl-15329	214	10	new	new	ADJ
crl-15329	214	11	dean	dean	NOUN
crl-15329	214	12	of	of	ADP
crl-15329	214	13	the	the	DET
crl-15329	214	14	library	library	PROPN
crl-15329	214	15	school	school	NOUN
crl-15329	214	16	.	.	PUNCT
crl-15329	215	1	prior	prior	ADV
crl-15329	215	2	to	to	ADP
crl-15329	215	3	the	the	DET
crl-15329	215	4	change	change	NOUN
crl-15329	215	5	in	in	ADP
crl-15329	215	6	management	management	NOUN
crl-15329	215	7	,	,	PUNCT
crl-15329	215	8	duke	duke	PROPN
crl-15329	215	9	’s	’s	PART
crl-15329	215	10	staff	staff	NOUN
crl-15329	215	11	was	be	AUX
crl-15329	215	12	using	use	VERB
crl-15329	215	13	a	a	DET
crl-15329	215	14	participative	participative	ADJ
crl-15329	215	15	management	management	NOUN
crl-15329	215	16	approach	approach	NOUN
crl-15329	215	17	;	;	PUNCT
crl-15329	215	18	it	it	PRON
crl-15329	215	19	is	be	AUX
crl-15329	215	20	unclear	unclear	ADJ
crl-15329	215	21	from	from	ADP
crl-15329	215	22	the	the	DET
crl-15329	215	23	data	datum	NOUN
crl-15329	215	24	which	which	PRON
crl-15329	215	25	approach	approach	NOUN
crl-15329	215	26	university	university	NOUN
crl-15329	215	27	x	x	PRON
crl-15329	215	28	was	be	AUX
crl-15329	215	29	using	use	VERB
crl-15329	215	30	before	before	SCONJ
crl-15329	215	31	the	the	DET
crl-15329	215	32	change	change	NOUN
crl-15329	215	33	was	be	AUX
crl-15329	215	34	made	make	VERB
crl-15329	215	35	from	from	ADP
crl-15329	215	36	hierarchy	hierarchy	NOUN
crl-15329	215	37	to	to	ADP
crl-15329	215	38	teams	team	NOUN
crl-15329	215	39	.	.	PUNCT
crl-15329	216	1	it	it	PRON
crl-15329	216	2	is	be	AUX
crl-15329	216	3	clear	clear	ADJ
crl-15329	216	4	that	that	SCONJ
crl-15329	216	5	both	both	DET
crl-15329	216	6	schools	school	NOUN
crl-15329	216	7	had	have	VERB
crl-15329	216	8	the	the	DET
crl-15329	216	9	support	support	NOUN
crl-15329	216	10	and	and	CCONJ
crl-15329	216	11	encour­	encour­	PROPN
crl-15329	216	12	agement	agement	NOUN
crl-15329	216	13	of	of	ADP
crl-15329	216	14	university	university	NOUN
crl-15329	216	15	management	management	NOUN
crl-15329	216	16	and	and	CCONJ
crl-15329	216	17	used	use	VERB
crl-15329	216	18	the	the	DET
crl-15329	216	19	expertise	expertise	NOUN
crl-15329	216	20	and	and	CCONJ
crl-15329	216	21	training	training	NOUN
crl-15329	216	22	of	of	ADP
crl-15329	216	23	their	their	PRON
crl-15329	216	24	respective	respective	ADJ
crl-15329	216	25	offices	office	NOUN
crl-15329	216	26	of	of	ADP
crl-15329	216	27	human	human	ADJ
crl-15329	216	28	resources	resource	NOUN
crl-15329	216	29	,	,	PUNCT
crl-15329	216	30	and	and	CCONJ
crl-15329	216	31	in	in	ADP
crl-15329	216	32	the	the	DET
crl-15329	216	33	case	case	NOUN
crl-15329	216	34	of	of	ADP
crl-15329	216	35	university	university	NOUN
crl-15329	216	36	x	x	SYM
crl-15329	216	37	,	,	PUNCT
crl-15329	216	38	addi­	addi­	VERB
crl-15329	216	39	tional	tional	ADJ
crl-15329	216	40	external	external	ADJ
crl-15329	216	41	consultants	consultant	NOUN
crl-15329	216	42	.	.	PUNCT
crl-15329	217	1	learning	learn	VERB
crl-15329	217	2	organization	organization	NOUN
crl-15329	217	3	,	,	PUNCT
crl-15329	217	4	empowerment	empowerment	NOUN
crl-15329	217	5	,	,	PUNCT
crl-15329	217	6	and	and	CCONJ
crl-15329	217	7	customer	customer	NOUN
crl-15329	217	8	service	service	NOUN
crl-15329	217	9	both	both	DET
crl-15329	217	10	schools	school	NOUN
crl-15329	217	11	used	use	VERB
crl-15329	217	12	the	the	DET
crl-15329	217	13	team	team	NOUN
crl-15329	217	14	approach	approach	NOUN
crl-15329	217	15	to	to	PART
crl-15329	217	16	examine	examine	VERB
crl-15329	217	17	problems	problem	NOUN
crl-15329	217	18	in	in	ADP
crl-15329	217	19	the	the	DET
crl-15329	217	20	library	library	NOUN
crl-15329	217	21	consis­	consis­	PROPN
crl-15329	217	22	tent	tent	NOUN
crl-15329	217	23	with	with	ADP
crl-15329	217	24	the	the	DET
crl-15329	217	25	learning	learning	NOUN
crl-15329	217	26	organization	organization	NOUN
crl-15329	217	27	.	.	PUNCT
crl-15329	218	1	as	as	ADP
crl-15329	218	2	a	a	DET
crl-15329	218	3	result	result	NOUN
crl-15329	218	4	of	of	ADP
crl-15329	218	5	examining	examine	VERB
crl-15329	218	6	processes	process	NOUN
crl-15329	218	7	and	and	CCONJ
crl-15329	218	8	iden­	iden­	VERB
crl-15329	218	9	tifying	tifye	VERB
crl-15329	218	10	a	a	DET
crl-15329	218	11	large	large	ADJ
crl-15329	218	12	level	level	NOUN
crl-15329	218	13	of	of	ADP
crl-15329	218	14	redundancies	redundancy	NOUN
crl-15329	218	15	(	(	PUNCT
crl-15329	218	16	handling	handle	VERB
crl-15329	218	17	books	book	NOUN
crl-15329	218	18	many	many	ADJ
crl-15329	218	19	more	more	ADJ
crl-15329	218	20	times	time	NOUN
crl-15329	218	21	than	than	SCONJ
crl-15329	218	22	needed	need	VERB
crl-15329	218	23	to	to	PART
crl-15329	218	24	get	get	VERB
crl-15329	218	25	them	they	PRON
crl-15329	218	26	back	back	ADV
crl-15329	218	27	on	on	ADP
crl-15329	218	28	the	the	DET
crl-15329	218	29	shelf	shelf	NOUN
crl-15329	218	30	)	)	PUNCT
crl-15329	218	31	,	,	PUNCT
crl-15329	218	32	duke	duke	PROPN
crl-15329	218	33	created	create	VERB
crl-15329	218	34	a	a	DET
crl-15329	218	35	new	new	ADJ
crl-15329	218	36	unit	unit	NOUN
crl-15329	218	37	for	for	ADP
crl-15329	218	38	retrospec­	retrospec­	PROPN
crl-15329	218	39	tive	tive	PROPN
crl-15329	218	40	conversion	conversion	NOUN
crl-15329	218	41	from	from	ADP
crl-15329	218	42	their	their	PRON
crl-15329	218	43	savings	saving	NOUN
crl-15329	218	44	.	.	PUNCT
crl-15329	219	1	by	by	ADP
crl-15329	219	2	using	use	VERB
crl-15329	219	3	this	this	DET
crl-15329	219	4	same	same	ADJ
crl-15329	219	5	approach	approach	NOUN
crl-15329	219	6	,	,	PUNCT
crl-15329	219	7	university	university	NOUN
crl-15329	219	8	x	x	PRON
crl-15329	219	9	was	be	AUX
crl-15329	219	10	able	able	ADJ
crl-15329	219	11	to	to	PART
crl-15329	219	12	save	save	VERB
crl-15329	219	13	thousands	thousand	NOUN
crl-15329	219	14	of	of	ADP
crl-15329	219	15	dollars	dollar	NOUN
crl-15329	219	16	and	and	CCONJ
crl-15329	219	17	get	get	VERB
crl-15329	219	18	the	the	DET
crl-15329	219	19	books	book	NOUN
crl-15329	219	20	back	back	ADV
crl-15329	219	21	on	on	ADP
crl-15329	219	22	the	the	DET
crl-15329	219	23	shelves	shelf	NOUN
crl-15329	219	24	in	in	ADP
crl-15329	219	25	a	a	DET
crl-15329	219	26	much	much	ADV
crl-15329	219	27	shorter	short	ADJ
crl-15329	219	28	period	period	NOUN
crl-15329	219	29	of	of	ADP
crl-15329	219	30	time	time	NOUN
crl-15329	219	31	.	.	PUNCT
crl-15329	220	1	the	the	DET
crl-15329	220	2	level	level	NOUN
crl-15329	220	3	of	of	ADP
crl-15329	220	4	empowerment	empowerment	NOUN
crl-15329	220	5	is	be	AUX
crl-15329	220	6	similar	similar	ADJ
crl-15329	220	7	.	.	PUNCT
crl-15329	221	1	both	both	DET
crl-15329	221	2	universities	university	NOUN
crl-15329	221	3	identified	identify	VERB
crl-15329	221	4	empower­	empower­	PROPN
crl-15329	221	5	ment	ment	NOUN
crl-15329	221	6	for	for	ADP
crl-15329	221	7	staff	staff	NOUN
crl-15329	221	8	as	as	ADP
crl-15329	221	9	being	be	AUX
crl-15329	221	10	involved	involve	VERB
crl-15329	221	11	in	in	ADP
crl-15329	221	12	an	an	DET
crl-15329	221	13	in­	in­	NOUN
crl-15329	221	14	creased	creased	ADJ
crl-15329	221	15	level	level	NOUN
crl-15329	221	16	of	of	ADP
crl-15329	221	17	decision	decision	NOUN
crl-15329	221	18	making	making	NOUN
crl-15329	221	19	.	.	PUNCT
crl-15329	222	1	for	for	ADP
crl-15329	222	2	stu­	stu­	ADJ
crl-15329	222	3	dents	dent	NOUN
crl-15329	222	4	at	at	ADP
crl-15329	222	5	university	university	NOUN
crl-15329	222	6	x	x	NOUN
crl-15329	222	7	,	,	PUNCT
crl-15329	222	8	empowerment	empowerment	NOUN
crl-15329	222	9	meant	mean	VERB
crl-15329	222	10	gaining	gain	VERB
crl-15329	222	11	self	self	NOUN
crl-15329	222	12	-	-	PUNCT
crl-15329	222	13	sufficiency	sufficiency	NOUN
crl-15329	222	14	.	.	PUNCT
crl-15329	223	1	duke	duke	PROPN
crl-15329	223	2	in­	in­	PROPN
crl-15329	223	3	troduced	troduce	VERB
crl-15329	223	4	a	a	DET
crl-15329	223	5	third	third	ADJ
crl-15329	223	6	level	level	NOUN
crl-15329	223	7	of	of	ADP
crl-15329	223	8	empowerment	empowerment	NOUN
crl-15329	223	9	:	:	PUNCT
crl-15329	223	10	after	after	SCONJ
crl-15329	223	11	the	the	DET
crl-15329	223	12	power	power	NOUN
crl-15329	223	13	to	to	PART
crl-15329	223	14	make	make	VERB
crl-15329	223	15	decisions	decision	NOUN
crl-15329	223	16	was	be	AUX
crl-15329	223	17	placed	place	VERB
crl-15329	223	18	closer	close	ADV
crl-15329	223	19	to	to	ADP
crl-15329	223	20	the	the	DET
crl-15329	223	21	persons	person	NOUN
crl-15329	223	22	actually	actually	ADV
crl-15329	223	23	in­	in­	NOUN
crl-15329	223	24	volved	volve	VERB
crl-15329	223	25	in	in	ADP
crl-15329	223	26	the	the	DET
crl-15329	223	27	work	work	NOUN
crl-15329	223	28	,	,	PUNCT
crl-15329	223	29	the	the	DET
crl-15329	223	30	team	team	NOUN
crl-15329	223	31	leader	leader	NOUN
crl-15329	223	32	had	have	VERB
crl-15329	223	33	more	more	ADJ
crl-15329	223	34	time	time	NOUN
crl-15329	223	35	to	to	PART
crl-15329	223	36	assist	assist	VERB
crl-15329	223	37	the	the	DET
crl-15329	223	38	director	director	NOUN
crl-15329	223	39	of	of	ADP
crl-15329	223	40	librar­	librar­	PROPN
crl-15329	223	41	ies	ie	NOUN
crl-15329	223	42	in	in	ADP
crl-15329	223	43	matters	matter	NOUN
crl-15329	223	44	of	of	ADP
crl-15329	223	45	development	development	NOUN
crl-15329	223	46	and	and	CCONJ
crl-15329	223	47	library	library	ADJ
crl-15329	223	48	vision	vision	NOUN
crl-15329	223	49	.	.	PUNCT
crl-15329	224	1	both	both	DET
crl-15329	224	2	schools	school	NOUN
crl-15329	224	3	also	also	ADV
crl-15329	224	4	took	take	VERB
crl-15329	224	5	a	a	DET
crl-15329	224	6	systems	system	NOUN
crl-15329	224	7	approach	approach	NOUN
crl-15329	224	8	toward	toward	ADP
crl-15329	224	9	addressing	address	VERB
crl-15329	224	10	the	the	DET
crl-15329	224	11	deci­	deci­	ADJ
crl-15329	224	12	sion	sion	NOUN
crl-15329	224	13	-	-	PUNCT
crl-15329	224	14	making	make	VERB
crl-15329	224	15	process	process	NOUN
crl-15329	224	16	.	.	PUNCT
crl-15329	225	1	customer	customer	NOUN
crl-15329	225	2	service	service	PROPN
crl-15329	225	3	,	,	PUNCT
crl-15329	225	4	the	the	DET
crl-15329	225	5	third	third	ADJ
crl-15329	225	6	compo­	compo­	NOUN
crl-15329	225	7	nent	nent	NOUN
crl-15329	225	8	of	of	ADP
crl-15329	225	9	tqm	tqm	NUM
crl-15329	225	10	,	,	PUNCT
crl-15329	225	11	is	be	AUX
crl-15329	225	12	closely	closely	ADV
crl-15329	225	13	related	relate	VERB
crl-15329	225	14	to	to	ADP
crl-15329	225	15	em­	em­	NOUN
crl-15329	225	16	powerment	powerment	NOUN
crl-15329	225	17	.	.	PUNCT
crl-15329	226	1	both	both	DET
crl-15329	226	2	schools	school	NOUN
crl-15329	226	3	already	already	ADV
crl-15329	226	4	had	have	VERB
crl-15329	226	5	a	a	DET
crl-15329	226	6	focus	focus	NOUN
crl-15329	226	7	on	on	ADP
crl-15329	226	8	customer	customer	NOUN
crl-15329	226	9	service	service	NOUN
crl-15329	226	10	and	and	CCONJ
crl-15329	226	11	wanted	want	VERB
crl-15329	226	12	to	to	PART
crl-15329	226	13	improve	improve	VERB
crl-15329	226	14	on	on	ADP
crl-15329	226	15	what	what	PRON
crl-15329	226	16	they	they	PRON
crl-15329	226	17	had	have	AUX
crl-15329	226	18	.	.	PUNCT
crl-15329	227	1	through­	through­	VERB
crl-15329	227	2	out	out	ADP
crl-15329	227	3	the	the	DET
crl-15329	227	4	data	datum	NOUN
crl-15329	227	5	,	,	PUNCT
crl-15329	227	6	the	the	DET
crl-15329	227	7	respondents	respondent	NOUN
crl-15329	227	8	of	of	ADP
crl-15329	227	9	univer­	univer­	PROPN
crl-15329	227	10	sity	sity	NOUN
crl-15329	227	11	x	x	PUNCT
crl-15329	227	12	made	make	VERB
crl-15329	227	13	clear	clear	ADJ
crl-15329	227	14	their	their	PRON
crl-15329	227	15	consistent	consistent	ADJ
crl-15329	227	16	focus	focus	NOUN
crl-15329	227	17	on	on	ADP
crl-15329	227	18	customer	customer	NOUN
crl-15329	227	19	service	service	NOUN
crl-15329	227	20	as	as	ADP
crl-15329	227	21	the	the	DET
crl-15329	227	22	major	major	ADJ
crl-15329	227	23	reason	reason	NOUN
crl-15329	227	24	for	for	ADP
crl-15329	227	25	the	the	DET
crl-15329	227	26	change	change	NOUN
crl-15329	227	27	.	.	PUNCT
crl-15329	228	1	the	the	DET
crl-15329	228	2	examination	examination	NOUN
crl-15329	228	3	of	of	ADP
crl-15329	228	4	pro­	pro­	PROPN
crl-15329	228	5	cesses	cesse	NOUN
crl-15329	228	6	to	to	PART
crl-15329	228	7	attain	attain	VERB
crl-15329	228	8	better	well	ADJ
crl-15329	228	9	customer	customer	NOUN
crl-15329	228	10	service	service	NOUN
crl-15329	228	11	was	be	AUX
crl-15329	228	12	the	the	DET
crl-15329	228	13	same	same	ADJ
crl-15329	228	14	for	for	ADP
crl-15329	228	15	both	both	DET
crl-15329	228	16	schools	school	NOUN
crl-15329	228	17	.	.	PUNCT
crl-15329	229	1	under	under	ADP
crl-15329	229	2	the	the	DET
crl-15329	229	3	rubric	rubric	NOUN
crl-15329	229	4	of	of	ADP
crl-15329	229	5	the	the	DET
crl-15329	229	6	tqm	tqm	ADJ
crl-15329	229	7	approach	approach	NOUN
crl-15329	229	8	,	,	PUNCT
crl-15329	229	9	lubans	luban	NOUN
crl-15329	229	10	listed	list	VERB
crl-15329	229	11	four	four	NUM
crl-15329	229	12	factors	factor	NOUN
crl-15329	229	13	used	use	VERB
crl-15329	229	14	to	to	ADP
crl-15329	229	15	em­	em­	NOUN
crl-15329	229	16	power	power	NOUN
crl-15329	229	17	:	:	PUNCT
crl-15329	229	18	coaching	coaching	NOUN
crl-15329	229	19	,	,	PUNCT
crl-15329	229	20	consulting	consulting	NOUN
crl-15329	229	21	,	,	PUNCT
crl-15329	229	22	encourag­	encourag­	PROPN
crl-15329	229	23	ing	ing	NOUN
crl-15329	229	24	,	,	PUNCT
crl-15329	229	25	and	and	CCONJ
crl-15329	229	26	leading.5	leading.5	NOUN
crl-15329	229	27	under	under	ADP
crl-15329	229	28	the	the	DET
crl-15329	229	29	heading	heading	NOUN
crl-15329	229	30	of	of	ADP
crl-15329	229	31	582	582	NUM
crl-15329	229	32	college	college	NOUN
crl-15329	229	33	&	&	CCONJ
crl-15329	229	34	research	research	PROPN
crl-15329	229	35	libraries	library	NOUN
crl-15329	229	36	november	november	PROPN
crl-15329	229	37	1999	1999	NUM
crl-15329	229	38	consulting	consulting	NOUN
crl-15329	229	39	,	,	PUNCT
crl-15329	229	40	he	he	PRON
crl-15329	229	41	described	describe	VERB
crl-15329	229	42	the	the	DET
crl-15329	229	43	approach	approach	NOUN
crl-15329	229	44	at	at	ADP
crl-15329	229	45	duke	duke	PROPN
crl-15329	229	46	:	:	PUNCT
crl-15329	229	47	through	through	ADP
crl-15329	229	48	negotiating	negotiate	VERB
crl-15329	229	49	with	with	ADP
crl-15329	229	50	external	external	ADJ
crl-15329	229	51	and	and	CCONJ
crl-15329	229	52	internal	internal	ADJ
crl-15329	229	53	customers	customer	NOUN
crl-15329	229	54	,	,	PUNCT
crl-15329	229	55	empowerment	empowerment	NOUN
crl-15329	229	56	was	be	AUX
crl-15329	229	57	achieved	achieve	VERB
crl-15329	229	58	.	.	PUNCT
crl-15329	230	1	moreover	moreover	ADV
crl-15329	230	2	,	,	PUNCT
crl-15329	230	3	the	the	DET
crl-15329	230	4	duke	duke	NOUN
crl-15329	230	5	inter­	inter­	PROPN
crl-15329	230	6	nal	nal	ADJ
crl-15329	230	7	customer	customer	NOUN
crl-15329	230	8	feedback	feedback	NOUN
crl-15329	230	9	tool	tool	NOUN
crl-15329	230	10	was	be	AUX
crl-15329	230	11	appro­	appro­	NOUN
crl-15329	230	12	priated	priate	VERB
crl-15329	230	13	to	to	PART
crl-15329	230	14	accomplish	accomplish	VERB
crl-15329	230	15	this	this	DET
crl-15329	230	16	goal	goal	NOUN
crl-15329	230	17	.	.	PUNCT
crl-15329	231	1	evidence	evidence	NOUN
crl-15329	231	2	of	of	ADP
crl-15329	231	3	all	all	DET
crl-15329	231	4	three	three	NUM
crl-15329	231	5	tqm	tqm	ADJ
crl-15329	231	6	components	component	NOUN
crl-15329	231	7	is	be	AUX
crl-15329	231	8	observed	observe	VERB
crl-15329	231	9	in	in	ADP
crl-15329	231	10	these	these	DET
crl-15329	231	11	data	datum	NOUN
crl-15329	231	12	.	.	PUNCT
crl-15329	232	1	the	the	DET
crl-15329	232	2	following	follow	VERB
crl-15329	232	3	subsections	subsection	NOUN
crl-15329	232	4	discuss	discuss	VERB
crl-15329	232	5	three	three	NUM
crl-15329	232	6	additional	additional	ADJ
crl-15329	232	7	themes	theme	NOUN
crl-15329	232	8	that	that	PRON
crl-15329	232	9	emerged	emerge	VERB
crl-15329	232	10	in	in	ADP
crl-15329	232	11	the	the	DET
crl-15329	232	12	data	data	NOUN
crl-15329	232	13	:	:	PUNCT
crl-15329	232	14	trust	trust	NOUN
crl-15329	232	15	,	,	PUNCT
crl-15329	232	16	diversity	diversity	NOUN
crl-15329	232	17	,	,	PUNCT
crl-15329	232	18	and	and	CCONJ
crl-15329	232	19	mission	mission	NOUN
crl-15329	232	20	.	.	PUNCT
crl-15329	233	1	trust	trust	VERB
crl-15329	233	2	the	the	DET
crl-15329	233	3	concept	concept	NOUN
crl-15329	233	4	of	of	ADP
crl-15329	233	5	trust	trust	NOUN
crl-15329	233	6	arose	arise	VERB
crl-15329	233	7	in	in	ADP
crl-15329	233	8	the	the	DET
crl-15329	233	9	data	datum	NOUN
crl-15329	233	10	of	of	ADP
crl-15329	233	11	both	both	DET
crl-15329	233	12	schools	school	NOUN
crl-15329	233	13	and	and	CCONJ
crl-15329	233	14	from	from	ADP
crl-15329	233	15	different	different	ADJ
crl-15329	233	16	points	point	NOUN
crl-15329	233	17	of	of	ADP
crl-15329	233	18	view	view	NOUN
crl-15329	233	19	.	.	PUNCT
crl-15329	234	1	on	on	ADP
crl-15329	234	2	the	the	DET
crl-15329	234	3	part	part	NOUN
crl-15329	234	4	of	of	ADP
crl-15329	234	5	university	university	NOUN
crl-15329	234	6	x	x	NOUN
crl-15329	234	7	,	,	PUNCT
crl-15329	234	8	trust	trust	NOUN
crl-15329	234	9	emerged	emerge	VERB
crl-15329	234	10	as	as	SCONJ
crl-15329	234	11	it	it	PRON
crl-15329	234	12	related	relate	VERB
crl-15329	234	13	to	to	ADP
crl-15329	234	14	the	the	DET
crl-15329	234	15	relationships	relationship	NOUN
crl-15329	234	16	that	that	PRON
crl-15329	234	17	developed	develop	VERB
crl-15329	234	18	among	among	ADP
crl-15329	234	19	staff	staff	NOUN
crl-15329	234	20	as	as	ADP
crl-15329	234	21	a	a	DET
crl-15329	234	22	result	result	NOUN
crl-15329	234	23	of	of	ADP
crl-15329	234	24	the	the	DET
crl-15329	234	25	change	change	NOUN
crl-15329	234	26	from	from	ADP
crl-15329	234	27	hierarchy	hierarchy	NOUN
crl-15329	234	28	to	to	ADP
crl-15329	234	29	teams	team	NOUN
crl-15329	234	30	.	.	PUNCT
crl-15329	235	1	in	in	ADP
crl-15329	235	2	response	response	NOUN
crl-15329	235	3	to	to	ADP
crl-15329	235	4	the	the	DET
crl-15329	235	5	question	question	NOUN
crl-15329	235	6	,	,	PUNCT
crl-15329	235	7	what	what	PRON
crl-15329	235	8	were	be	AUX
crl-15329	235	9	the	the	DET
crl-15329	235	10	actual	actual	ADJ
crl-15329	235	11	outcomes	outcome	NOUN
crl-15329	235	12	of	of	ADP
crl-15329	235	13	the	the	DET
crl-15329	235	14	change	change	NOUN
crl-15329	235	15	from	from	ADP
crl-15329	235	16	hi­	hi­	ADJ
crl-15329	235	17	erarchy	erarchy	ADJ
crl-15329	235	18	to	to	ADP
crl-15329	235	19	teams	team	NOUN
crl-15329	235	20	?	?	PUNCT
crl-15329	236	1	one	one	NUM
crl-15329	236	2	respondent	respondent	NOUN
crl-15329	236	3	stated	state	VERB
crl-15329	236	4	:	:	PUNCT
crl-15329	236	5	“	"	PUNCT
crl-15329	236	6	a	a	DET
crl-15329	236	7	lot	lot	NOUN
crl-15329	236	8	of	of	ADP
crl-15329	236	9	trust	trust	NOUN
crl-15329	236	10	between	between	ADP
crl-15329	236	11	employees	employee	NOUN
crl-15329	236	12	and	and	CCONJ
crl-15329	236	13	an	an	DET
crl-15329	236	14	improved	improved	ADJ
crl-15329	236	15	desire	desire	NOUN
crl-15329	236	16	to	to	PART
crl-15329	236	17	do	do	AUX
crl-15329	236	18	a	a	DET
crl-15329	236	19	great	great	ADJ
crl-15329	236	20	job	job	NOUN
crl-15329	236	21	.	.	PUNCT
crl-15329	236	22	”	"	PUNCT
crl-15329	237	1	another	another	DET
crl-15329	237	2	respondent	respondent	NOUN
crl-15329	237	3	answered	answer	VERB
crl-15329	237	4	similarly	similarly	ADV
crl-15329	237	5	to	to	ADP
crl-15329	237	6	the	the	DET
crl-15329	237	7	question	question	NOUN
crl-15329	237	8	,	,	PUNCT
crl-15329	237	9	what	what	PRON
crl-15329	237	10	were	be	AUX
crl-15329	237	11	the	the	DET
crl-15329	237	12	benefits	benefit	NOUN
crl-15329	237	13	of	of	ADP
crl-15329	237	14	the	the	DET
crl-15329	237	15	change	change	NOUN
crl-15329	237	16	?	?	PUNCT
crl-15329	238	1	the	the	DET
crl-15329	238	2	staff	staff	NOUN
crl-15329	238	3	member	member	NOUN
crl-15329	238	4	stated	state	VERB
crl-15329	238	5	:	:	PUNCT
crl-15329	238	6	“	"	PUNCT
crl-15329	238	7	people	people	NOUN
crl-15329	238	8	are	be	AUX
crl-15329	238	9	more	more	ADV
crl-15329	238	10	comfortable	comfortable	ADJ
crl-15329	238	11	[	[	X
crl-15329	238	12	with	with	ADP
crl-15329	238	13	]	]	PUNCT
crl-15329	238	14	and	and	CCONJ
crl-15329	238	15	trustworthy	trustworthy	ADJ
crl-15329	238	16	[	[	X
crl-15329	238	17	toward	toward	ADP
crl-15329	238	18	]	]	PUNCT
crl-15329	238	19	each	each	DET
crl-15329	238	20	other	other	ADJ
crl-15329	238	21	.	.	PUNCT
crl-15329	238	22	”	"	PUNCT
crl-15329	239	1	trust	trust	NOUN
crl-15329	239	2	was	be	AUX
crl-15329	239	3	identified	identify	VERB
crl-15329	239	4	in	in	ADP
crl-15329	239	5	the	the	DET
crl-15329	239	6	data	datum	NOUN
crl-15329	239	7	from	from	ADP
crl-15329	239	8	duke	duke	PROPN
crl-15329	239	9	university	university	PROPN
crl-15329	239	10	in	in	ADP
crl-15329	239	11	lubans	luban	NOUN
crl-15329	239	12	’s	’s	PART
crl-15329	239	13	discussion	discussion	NOUN
crl-15329	239	14	on	on	ADP
crl-15329	239	15	the	the	DET
crl-15329	239	16	barriers	barrier	NOUN
crl-15329	239	17	encountered	encounter	VERB
crl-15329	239	18	in	in	ADP
crl-15329	239	19	the	the	DET
crl-15329	239	20	change	change	NOUN
crl-15329	239	21	from	from	ADP
crl-15329	239	22	hierarchy	hierarchy	NOUN
crl-15329	239	23	to	to	ADP
crl-15329	239	24	teams	team	NOUN
crl-15329	239	25	.	.	PUNCT
crl-15329	240	1	he	he	PRON
crl-15329	240	2	described	describe	VERB
crl-15329	240	3	this	this	DET
crl-15329	240	4	contingency	contingency	NOUN
crl-15329	240	5	:	:	PUNCT
crl-15329	240	6	the	the	DET
crl-15329	240	7	potential	potential	ADJ
crl-15329	240	8	problem	problem	NOUN
crl-15329	240	9	lies	lie	VERB
crl-15329	240	10	in	in	ADP
crl-15329	240	11	the	the	DET
crl-15329	240	12	fact	fact	NOUN
crl-15329	240	13	that	that	SCONJ
crl-15329	240	14	in	in	ADP
crl-15329	240	15	the	the	DET
crl-15329	240	16	absence	absence	NOUN
crl-15329	240	17	of	of	ADP
crl-15329	240	18	an	an	DET
crl-15329	240	19	annual	annual	ADJ
crl-15329	240	20	written	write	VERB
crl-15329	240	21	evaluation	evaluation	NOUN
crl-15329	240	22	,	,	PUNCT
crl-15329	240	23	an	an	DET
crl-15329	240	24	employee	employee	NOUN
crl-15329	240	25	may	may	AUX
crl-15329	240	26	experience	experience	VERB
crl-15329	240	27	insecurity	insecurity	NOUN
crl-15329	240	28	.	.	PUNCT
crl-15329	241	1	this	this	PRON
crl-15329	241	2	is	be	AUX
crl-15329	241	3	not	not	PART
crl-15329	241	4	so	so	ADV
crl-15329	241	5	much	much	ADV
crl-15329	241	6	out	out	ADP
crl-15329	241	7	of	of	ADP
crl-15329	241	8	a	a	DET
crl-15329	241	9	desire	desire	NOUN
crl-15329	241	10	for	for	ADP
crl-15329	241	11	rec­	rec­	ADJ
crl-15329	241	12	ognition	ognition	NOUN
crl-15329	241	13	,	,	PUNCT
crl-15329	241	14	which	which	PRON
crl-15329	241	15	might	might	AUX
crl-15329	241	16	be	be	AUX
crl-15329	241	17	nice	nice	ADJ
crl-15329	241	18	,	,	PUNCT
crl-15329	241	19	but	but	CCONJ
crl-15329	241	20	often	often	ADV
crl-15329	241	21	because	because	SCONJ
crl-15329	241	22	of	of	ADP
crl-15329	241	23	a	a	DET
crl-15329	241	24	lack	lack	NOUN
crl-15329	241	25	of	of	ADP
crl-15329	241	26	trust	trust	NOUN
crl-15329	241	27	.	.	PUNCT
crl-15329	242	1	a	a	DET
crl-15329	242	2	“	"	PUNCT
crl-15329	242	3	good	good	ADJ
crl-15329	242	4	”	"	PUNCT
crl-15329	242	5	evaluation	evaluation	NOUN
crl-15329	242	6	is	be	AUX
crl-15329	242	7	like	like	ADP
crl-15329	242	8	money	money	NOUN
crl-15329	242	9	in	in	ADP
crl-15329	242	10	the	the	DET
crl-15329	242	11	bank	bank	NOUN
crl-15329	242	12	if	if	SCONJ
crl-15329	242	13	one	one	PRON
crl-15329	242	14	believes	believe	VERB
crl-15329	242	15	manage­	manage­	PROPN
crl-15329	242	16	ment	ment	NOUN
crl-15329	242	17	is	be	AUX
crl-15329	242	18	prone	prone	ADJ
crl-15329	242	19	to	to	ADP
crl-15329	242	20	capriciousness.6	capriciousness.6	PROPN
crl-15329	242	21	building	build	VERB
crl-15329	242	22	trust	trust	NOUN
crl-15329	242	23	is	be	AUX
crl-15329	242	24	a	a	DET
crl-15329	242	25	very	very	ADV
crl-15329	242	26	encouraging	encouraging	ADJ
crl-15329	242	27	outcome	outcome	NOUN
crl-15329	242	28	of	of	ADP
crl-15329	242	29	the	the	DET
crl-15329	242	30	change	change	NOUN
crl-15329	242	31	from	from	ADP
crl-15329	242	32	hierarchy	hierarchy	NOUN
crl-15329	242	33	to	to	ADP
crl-15329	242	34	teams	team	NOUN
crl-15329	242	35	as	as	SCONJ
crl-15329	242	36	seen	see	VERB
crl-15329	242	37	in	in	ADP
crl-15329	242	38	the	the	DET
crl-15329	242	39	data	datum	NOUN
crl-15329	242	40	from	from	ADP
crl-15329	242	41	univer­	univer­	PROPN
crl-15329	242	42	sity	sity	NOUN
crl-15329	242	43	x.	x.	NOUN
crl-15329	242	44	on	on	ADP
crl-15329	242	45	the	the	DET
crl-15329	242	46	other	other	ADJ
crl-15329	242	47	hand	hand	NOUN
crl-15329	242	48	,	,	PUNCT
crl-15329	242	49	the	the	DET
crl-15329	242	50	caveat	caveat	NOUN
crl-15329	242	51	sounded	sound	VERB
crl-15329	242	52	by	by	ADP
crl-15329	242	53	lubans	luban	NOUN
crl-15329	242	54	regarding	regard	VERB
crl-15329	242	55	the	the	DET
crl-15329	242	56	possi­	possi­	PROPN
crl-15329	242	57	bility	bility	NOUN
crl-15329	242	58	of	of	ADP
crl-15329	242	59	insecurity	insecurity	NOUN
crl-15329	242	60	in	in	ADP
crl-15329	242	61	his	his	PRON
crl-15329	242	62	assumptions	assumption	NOUN
crl-15329	242	63	of	of	ADP
crl-15329	242	64	the	the	DET
crl-15329	242	65	barriers	barrier	NOUN
crl-15329	242	66	to	to	ADP
crl-15329	242	67	the	the	DET
crl-15329	242	68	success	success	NOUN
crl-15329	242	69	of	of	ADP
crl-15329	242	70	tqm	tqm	PROPN
crl-15329	242	71	is	be	AUX
crl-15329	242	72	a	a	DET
crl-15329	242	73	point	point	NOUN
crl-15329	242	74	to	to	PART
crl-15329	242	75	be	be	AUX
crl-15329	242	76	taken	take	VERB
crl-15329	242	77	seriously	seriously	ADV
crl-15329	242	78	.	.	PUNCT
crl-15329	243	1	the	the	DET
crl-15329	243	2	possibil­	possibil­	PROPN
crl-15329	243	3	ity	ity	PROPN
crl-15329	243	4	of	of	ADP
crl-15329	243	5	creating	create	VERB
crl-15329	243	6	an	an	DET
crl-15329	243	7	environment	environment	NOUN
crl-15329	243	8	where	where	SCONJ
crl-15329	243	9	job	job	NOUN
crl-15329	243	10	security	security	NOUN
crl-15329	243	11	is	be	AUX
crl-15329	243	12	an	an	DET
crl-15329	243	13	ongoing	ongoing	ADJ
crl-15329	243	14	concern	concern	NOUN
crl-15329	243	15	is	be	AUX
crl-15329	243	16	a	a	DET
crl-15329	243	17	real­	real­	PRON
crl-15329	243	18	istic	istic	ADJ
crl-15329	243	19	response	response	NOUN
crl-15329	243	20	given	give	VERB
crl-15329	243	21	normal	normal	ADJ
crl-15329	243	22	staff	staff	NOUN
crl-15329	243	23	concern	concern	NOUN
crl-15329	243	24	for	for	ADP
crl-15329	243	25	good	good	ADJ
crl-15329	243	26	,	,	PUNCT
crl-15329	243	27	individual	individual	ADJ
crl-15329	243	28	written	write	VERB
crl-15329	243	29	appraisal	appraisal	NOUN
crl-15329	243	30	in	in	ADP
crl-15329	243	31	the	the	DET
crl-15329	243	32	event	event	NOUN
crl-15329	243	33	of	of	ADP
crl-15329	243	34	a	a	DET
crl-15329	243	35	job	job	NOUN
crl-15329	243	36	change	change	NOUN
crl-15329	243	37	.	.	PUNCT
crl-15329	244	1	however	however	ADV
crl-15329	244	2	,	,	PUNCT
crl-15329	244	3	it	it	PRON
crl-15329	244	4	should	should	AUX
crl-15329	244	5	be	be	AUX
crl-15329	244	6	noted	note	VERB
crl-15329	244	7	that	that	SCONJ
crl-15329	244	8	at	at	ADP
crl-15329	244	9	duke	duke	PROPN
crl-15329	244	10	a	a	DET
crl-15329	244	11	part	part	NOUN
crl-15329	244	12	of	of	ADP
crl-15329	244	13	the	the	DET
crl-15329	244	14	encouraging	encouraging	ADJ
crl-15329	244	15	process	process	NOUN
crl-15329	244	16	(	(	PUNCT
crl-15329	244	17	one	one	NUM
crl-15329	244	18	of	of	ADP
crl-15329	244	19	the	the	DET
crl-15329	244	20	ways	way	NOUN
crl-15329	244	21	of	of	ADP
crl-15329	244	22	empowering	empowering	NOUN
crl-15329	244	23	)	)	PUNCT
crl-15329	244	24	includes	include	VERB
crl-15329	244	25	recognizing	recognize	VERB
crl-15329	244	26	and	and	CCONJ
crl-15329	244	27	giving	give	VERB
crl-15329	244	28	attention	attention	NOUN
crl-15329	244	29	to	to	ADP
crl-15329	244	30	high	high	ADJ
crl-15329	244	31	perfor­	perfor­	NOUN
crl-15329	244	32	mance	mance	NOUN
crl-15329	244	33	.	.	PUNCT
crl-15329	245	1	mission	mission	NOUN
crl-15329	245	2	in	in	ADP
crl-15329	245	3	library	library	NOUN
crl-15329	245	4	and	and	CCONJ
crl-15329	245	5	information	information	NOUN
crl-15329	245	6	center	center	NOUN
crl-15329	245	7	manage­	manage­	PROPN
crl-15329	245	8	ment	ment	NOUN
crl-15329	245	9	,	,	PUNCT
crl-15329	245	10	robert	robert	PROPN
crl-15329	245	11	d.	d.	PROPN
crl-15329	245	12	stueart	stueart	PROPN
crl-15329	245	13	and	and	CCONJ
crl-15329	245	14	barbara	barbara	PROPN
crl-15329	245	15	b.	b.	PROPN
crl-15329	245	16	moran	moran	PROPN
crl-15329	245	17	enumerate	enumerate	PROPN
crl-15329	245	18	examples	example	NOUN
crl-15329	245	19	of	of	ADP
crl-15329	245	20	college	college	NOUN
crl-15329	245	21	and	and	CCONJ
crl-15329	245	22	university	university	NOUN
crl-15329	245	23	mission	mission	NOUN
crl-15329	245	24	statements.7	statements.7	VERB
crl-15329	245	25	among	among	ADP
crl-15329	245	26	these	these	DET
crl-15329	245	27	examples	example	NOUN
crl-15329	245	28	,	,	PUNCT
crl-15329	245	29	harvard	harvard	PROPN
crl-15329	245	30	univer­	univer­	PROPN
crl-15329	245	31	sity	sity	PROPN
crl-15329	245	32	notes	note	NOUN
crl-15329	245	33	in	in	ADP
crl-15329	245	34	its	its	PRON
crl-15329	245	35	mission	mission	NOUN
crl-15329	245	36	statement	statement	NOUN
crl-15329	245	37	that	that	SCONJ
crl-15329	245	38	five	five	NUM
crl-15329	245	39	principles	principle	NOUN
crl-15329	245	40	should	should	AUX
crl-15329	245	41	govern	govern	VERB
crl-15329	245	42	the	the	DET
crl-15329	245	43	library	library	NOUN
crl-15329	245	44	of	of	ADP
crl-15329	245	45	the	the	DET
crl-15329	245	46	future	future	NOUN
crl-15329	245	47	:	:	PUNCT
crl-15329	245	48	unity	unity	NOUN
crl-15329	245	49	of	of	ADP
crl-15329	245	50	vision	vision	NOUN
crl-15329	245	51	,	,	PUNCT
crl-15329	245	52	steward­	steward­	NOUN
crl-15329	245	53	ship	ship	NOUN
crl-15329	245	54	,	,	PUNCT
crl-15329	245	55	quality	quality	NOUN
crl-15329	245	56	,	,	PUNCT
crl-15329	245	57	collective	collective	ADJ
crl-15329	245	58	action	action	NOUN
crl-15329	245	59	,	,	PUNCT
crl-15329	245	60	and	and	CCONJ
crl-15329	245	61	coop­	coop­	NUM
crl-15329	245	62	eration	eration	NOUN
crl-15329	245	63	.	.	PUNCT
crl-15329	246	1	both	both	DET
crl-15329	246	2	schools	school	NOUN
crl-15329	246	3	in	in	ADP
crl-15329	246	4	this	this	DET
crl-15329	246	5	study	study	NOUN
crl-15329	246	6	have	have	AUX
crl-15329	246	7	sought	seek	VERB
crl-15329	246	8	to	to	PART
crl-15329	246	9	make	make	VERB
crl-15329	246	10	changes	change	NOUN
crl-15329	246	11	that	that	PRON
crl-15329	246	12	will	will	AUX
crl-15329	246	13	better	well	ADV
crl-15329	246	14	serve	serve	VERB
crl-15329	246	15	their	their	PRON
crl-15329	246	16	respective	respective	ADJ
crl-15329	246	17	institutions	institution	NOUN
crl-15329	246	18	.	.	PUNCT
crl-15329	247	1	lubans	luban	NOUN
crl-15329	247	2	stated	state	VERB
crl-15329	247	3	that	that	SCONJ
crl-15329	247	4	the	the	DET
crl-15329	247	5	library	library	NOUN
crl-15329	247	6	staff	staff	NOUN
crl-15329	247	7	had	have	AUX
crl-15329	247	8	been	be	AUX
crl-15329	247	9	experimenting	experiment	VERB
crl-15329	247	10	since	since	SCONJ
crl-15329	247	11	1985	1985	NUM
crl-15329	247	12	with	with	ADP
crl-15329	247	13	new	new	ADJ
crl-15329	247	14	organizational	organizational	ADJ
crl-15329	247	15	structures	structure	NOUN
crl-15329	247	16	to	to	PART
crl-15329	247	17	achieve	achieve	VERB
crl-15329	247	18	a	a	DET
crl-15329	247	19	superior	superior	ADJ
crl-15329	247	20	stewardship	stewardship	NOUN
crl-15329	247	21	of	of	ADP
crl-15329	247	22	the	the	DET
crl-15329	247	23	resources	resource	NOUN
crl-15329	247	24	assigned	assign	VERB
crl-15329	247	25	to	to	ADP
crl-15329	247	26	them	they	PRON
crl-15329	247	27	by	by	ADP
crl-15329	247	28	duke	duke	PROPN
crl-15329	247	29	university.8	university.8	PRON
crl-15329	247	30	a	a	DET
crl-15329	247	31	writer	writer	NOUN
crl-15329	247	32	for	for	ADP
crl-15329	247	33	university	university	NOUN
crl-15329	247	34	x	x	PRON
crl-15329	247	35	made	make	VERB
crl-15329	247	36	a	a	DET
crl-15329	247	37	similar	similar	ADJ
crl-15329	247	38	statement	statement	NOUN
crl-15329	247	39	that	that	PRON
crl-15329	247	40	showed	show	VERB
crl-15329	247	41	regard	regard	NOUN
crl-15329	247	42	for	for	ADP
crl-15329	247	43	plan­	plan­	NOUN
crl-15329	247	44	ning	ne	VERB
crl-15329	247	45	for	for	ADP
crl-15329	247	46	both	both	CCONJ
crl-15329	247	47	the	the	DET
crl-15329	247	48	present	present	NOUN
crl-15329	247	49	and	and	CCONJ
crl-15329	247	50	the	the	DET
crl-15329	247	51	future	future	NOUN
crl-15329	247	52	to	to	PART
crl-15329	247	53	achieve	achieve	VERB
crl-15329	247	54	the	the	DET
crl-15329	247	55	university	university	NOUN
crl-15329	247	56	’s	’s	PART
crl-15329	247	57	mission	mission	NOUN
crl-15329	247	58	.	.	PUNCT
crl-15329	248	1	diversity	diversity	NOUN
crl-15329	248	2	several	several	ADJ
crl-15329	248	3	organizations	organization	NOUN
crl-15329	248	4	are	be	AUX
crl-15329	248	5	including	include	VERB
crl-15329	248	6	di­	di­	ADJ
crl-15329	248	7	versity	versity	NOUN
crl-15329	248	8	as	as	ADP
crl-15329	248	9	a	a	DET
crl-15329	248	10	part	part	NOUN
crl-15329	248	11	of	of	ADP
crl-15329	248	12	their	their	PRON
crl-15329	248	13	mission	mission	NOUN
crl-15329	248	14	state­	state­	PROPN
crl-15329	248	15	ments	ment	NOUN
crl-15329	248	16	.	.	PUNCT
crl-15329	249	1	traditionally	traditionally	ADV
crl-15329	249	2	,	,	PUNCT
crl-15329	249	3	libraries	library	NOUN
crl-15329	249	4	have	have	AUX
crl-15329	249	5	em­	em­	NOUN
crl-15329	249	6	phasized	phasize	VERB
crl-15329	249	7	diversity	diversity	NOUN
crl-15329	249	8	through	through	ADP
crl-15329	249	9	collection	collection	NOUN
crl-15329	249	10	development	development	NOUN
crl-15329	249	11	,	,	PUNCT
crl-15329	249	12	access	access	NOUN
crl-15329	249	13	to	to	ADP
crl-15329	249	14	services	service	NOUN
crl-15329	249	15	,	,	PUNCT
crl-15329	249	16	and	and	CCONJ
crl-15329	249	17	the	the	DET
crl-15329	249	18	preservation	preservation	NOUN
crl-15329	249	19	of	of	ADP
crl-15329	249	20	the	the	DET
crl-15329	249	21	history	history	NOUN
crl-15329	249	22	and	and	CCONJ
crl-15329	249	23	literature	literature	NOUN
crl-15329	249	24	of	of	ADP
crl-15329	249	25	various	various	ADJ
crl-15329	249	26	cultures	culture	NOUN
crl-15329	249	27	.	.	PUNCT
crl-15329	250	1	more	more	ADV
crl-15329	250	2	recently	recently	ADV
crl-15329	250	3	,	,	PUNCT
crl-15329	250	4	how­	how­	VERB
crl-15329	250	5	ever	ever	ADV
crl-15329	250	6	,	,	PUNCT
crl-15329	250	7	this	this	DET
crl-15329	250	8	emphasis	emphasis	NOUN
crl-15329	250	9	has	have	AUX
crl-15329	250	10	broadened	broaden	VERB
crl-15329	250	11	to	to	PART
crl-15329	250	12	in­	in­	NOUN
crl-15329	250	13	clude	clude	VERB
crl-15329	250	14	diverse	diverse	ADJ
crl-15329	250	15	staff	staff	NOUN
crl-15329	250	16	and	and	CCONJ
crl-15329	250	17	a	a	DET
crl-15329	250	18	more	more	ADV
crl-15329	250	19	intentional	intentional	ADJ
crl-15329	250	20	effort	effort	NOUN
crl-15329	250	21	to	to	PART
crl-15329	250	22	become	become	VERB
crl-15329	250	23	more	more	ADV
crl-15329	250	24	tolerant	tolerant	ADJ
crl-15329	250	25	of	of	ADP
crl-15329	250	26	differ­	differ­	PROPN
crl-15329	250	27	ent	ent	NOUN
crl-15329	250	28	approaches	approach	NOUN
crl-15329	250	29	and	and	CCONJ
crl-15329	250	30	ideas	idea	NOUN
crl-15329	250	31	to	to	PART
crl-15329	250	32	better	well	ADV
crl-15329	250	33	meet	meet	VERB
crl-15329	250	34	the	the	DET
crl-15329	250	35	overarching	overarching	ADJ
crl-15329	250	36	goals	goal	NOUN
crl-15329	250	37	and	and	CCONJ
crl-15329	250	38	objectives	objective	NOUN
crl-15329	250	39	of	of	ADP
crl-15329	250	40	library	library	ADJ
crl-15329	250	41	organizations	organization	NOUN
crl-15329	250	42	.	.	PUNCT
crl-15329	251	1	evident	evident	ADJ
crl-15329	251	2	in	in	ADP
crl-15329	251	3	the	the	DET
crl-15329	251	4	data	datum	NOUN
crl-15329	251	5	are	be	AUX
crl-15329	251	6	examples	example	NOUN
crl-15329	251	7	of	of	ADP
crl-15329	251	8	a	a	DET
crl-15329	251	9	focus	focus	NOUN
crl-15329	251	10	on	on	ADP
crl-15329	251	11	diversity	diversity	NOUN
crl-15329	251	12	.	.	PUNCT
crl-15329	252	1	in	in	ADP
crl-15329	252	2	the	the	DET
crl-15329	252	3	case	case	NOUN
crl-15329	252	4	of	of	ADP
crl-15329	252	5	univer­	univer­	PROPN
crl-15329	252	6	the	the	DET
crl-15329	252	7	impact	impact	NOUN
crl-15329	252	8	of	of	ADP
crl-15329	252	9	change	change	NOUN
crl-15329	252	10	from	from	ADP
crl-15329	252	11	hierarchy	hierarchy	NOUN
crl-15329	252	12	to	to	ADP
crl-15329	252	13	teams	team	NOUN
crl-15329	252	14	583	583	NUM
crl-15329	252	15	sity	sity	NOUN
crl-15329	252	16	x	x	PROPN
crl-15329	252	17	,	,	PUNCT
crl-15329	252	18	the	the	DET
crl-15329	252	19	team	team	NOUN
crl-15329	252	20	approach	approach	NOUN
crl-15329	252	21	was	be	AUX
crl-15329	252	22	used	use	VERB
crl-15329	252	23	as	as	ADP
crl-15329	252	24	a	a	DET
crl-15329	252	25	means	means	NOUN
crl-15329	252	26	of	of	ADP
crl-15329	252	27	focusing	focus	VERB
crl-15329	252	28	on	on	ADP
crl-15329	252	29	diversity	diversity	NOUN
crl-15329	252	30	.	.	PUNCT
crl-15329	253	1	diversity	diversity	NOUN
crl-15329	253	2	training	training	NOUN
crl-15329	253	3	was	be	AUX
crl-15329	253	4	provided	provide	VERB
crl-15329	253	5	by	by	ADP
crl-15329	253	6	outside	outside	ADJ
crl-15329	253	7	consult­	consult­	NOUN
crl-15329	253	8	ants	ant	NOUN
crl-15329	253	9	.	.	PUNCT
crl-15329	254	1	in	in	ADP
crl-15329	254	2	addition	addition	NOUN
crl-15329	254	3	,	,	PUNCT
crl-15329	254	4	diversity	diversity	NOUN
crl-15329	254	5	roundtables	roundtable	NOUN
crl-15329	254	6	were	be	AUX
crl-15329	254	7	offered	offer	VERB
crl-15329	254	8	to	to	ADP
crl-15329	254	9	library	library	ADJ
crl-15329	254	10	staff	staff	NOUN
crl-15329	254	11	on	on	ADP
crl-15329	254	12	a	a	DET
crl-15329	254	13	variety	variety	NOUN
crl-15329	254	14	of	of	ADP
crl-15329	254	15	topics	topic	NOUN
crl-15329	254	16	,	,	PUNCT
crl-15329	254	17	including	include	VERB
crl-15329	254	18	the	the	DET
crl-15329	254	19	significance	significance	NOUN
crl-15329	254	20	of	of	ADP
crl-15329	254	21	holi­	holi­	NOUN
crl-15329	254	22	days	day	NOUN
crl-15329	254	23	of	of	ADP
crl-15329	254	24	various	various	ADJ
crl-15329	254	25	cultures	culture	NOUN
crl-15329	254	26	.	.	PUNCT
crl-15329	255	1	in	in	ADP
crl-15329	255	2	addition	addition	NOUN
crl-15329	255	3	,	,	PUNCT
crl-15329	255	4	ef­	ef­	NOUN
crl-15329	255	5	forts	fort	NOUN
crl-15329	255	6	were	be	AUX
crl-15329	255	7	made	make	VERB
crl-15329	255	8	to	to	PART
crl-15329	255	9	educate	educate	VERB
crl-15329	255	10	library	library	ADJ
crl-15329	255	11	staff	staff	NOUN
crl-15329	255	12	on	on	ADP
crl-15329	255	13	the	the	DET
crl-15329	255	14	library	library	NOUN
crl-15329	255	15	affirmative	affirmative	ADJ
crl-15329	255	16	action	action	NOUN
crl-15329	255	17	committee	committee	NOUN
crl-15329	255	18	and	and	CCONJ
crl-15329	255	19	to	to	PART
crl-15329	255	20	state	state	VERB
crl-15329	255	21	the	the	DET
crl-15329	255	22	university	university	NOUN
crl-15329	255	23	’s	’s	PART
crl-15329	255	24	and	and	CCONJ
crl-15329	255	25	library	library	PROPN
crl-15329	255	26	’s	’s	PART
crl-15329	255	27	commitment	commitment	NOUN
crl-15329	255	28	to	to	ADP
crl-15329	255	29	affirmative	affirmative	ADJ
crl-15329	255	30	action	action	NOUN
crl-15329	255	31	and	and	CCONJ
crl-15329	255	32	di­	di­	ADJ
crl-15329	255	33	versity	versity	NOUN
crl-15329	255	34	.	.	PUNCT
crl-15329	256	1	university	university	NOUN
crl-15329	256	2	x	x	PRON
crl-15329	256	3	also	also	ADV
crl-15329	256	4	has	have	VERB
crl-15329	256	5	its	its	PRON
crl-15329	256	6	own	own	ADJ
crl-15329	256	7	di­	di­	ADJ
crl-15329	256	8	versity	versity	NOUN
crl-15329	256	9	mission	mission	NOUN
crl-15329	256	10	statement	statement	NOUN
crl-15329	256	11	as	as	ADV
crl-15329	256	12	well	well	ADV
crl-15329	256	13	as	as	ADP
crl-15329	256	14	a	a	DET
crl-15329	256	15	di­	di­	ADJ
crl-15329	256	16	versity	versity	NOUN
crl-15329	256	17	council	council	NOUN
crl-15329	256	18	.	.	PUNCT
crl-15329	257	1	at	at	ADP
crl-15329	257	2	duke	duke	PROPN
crl-15329	257	3	,	,	PUNCT
crl-15329	257	4	various	various	ADJ
crl-15329	257	5	ex­	ex­	NOUN
crl-15329	257	6	amples	ample	NOUN
crl-15329	257	7	were	be	AUX
crl-15329	257	8	reported	report	VERB
crl-15329	257	9	by	by	ADP
crl-15329	257	10	lubans	luban	NOUN
crl-15329	257	11	that	that	PRON
crl-15329	257	12	point	point	VERB
crl-15329	257	13	to	to	ADP
crl-15329	257	14	an	an	DET
crl-15329	257	15	emphasis	emphasis	NOUN
crl-15329	257	16	on	on	ADP
crl-15329	257	17	diversity	diversity	NOUN
crl-15329	257	18	,	,	PUNCT
crl-15329	257	19	first	first	ADV
crl-15329	257	20	on	on	ADP
crl-15329	257	21	a	a	DET
crl-15329	257	22	de­	de­	ADJ
crl-15329	257	23	partment	partment	NOUN
crl-15329	257	24	or	or	CCONJ
crl-15329	257	25	system	system	NOUN
crl-15329	257	26	level	level	NOUN
crl-15329	257	27	where	where	SCONJ
crl-15329	257	28	staff	staff	NOUN
crl-15329	257	29	be­	be­	VERB
crl-15329	257	30	came	come	VERB
crl-15329	257	31	more	more	ADV
crl-15329	257	32	accepting	accept	VERB
crl-15329	257	33	of	of	ADP
crl-15329	257	34	differences	difference	NOUN
crl-15329	257	35	and	and	CCONJ
crl-15329	257	36	ap­	ap­	PROPN
crl-15329	257	37	preciative	preciative	ADJ
crl-15329	257	38	of	of	ADP
crl-15329	257	39	the	the	DET
crl-15329	257	40	potential	potential	ADJ
crl-15329	257	41	value	value	NOUN
crl-15329	257	42	they	they	PRON
crl-15329	257	43	rep­	rep­	ADV
crl-15329	257	44	resented	resent	VERB
crl-15329	257	45	.	.	PUNCT
crl-15329	258	1	on	on	ADP
crl-15329	258	2	the	the	DET
crl-15329	258	3	level	level	NOUN
crl-15329	258	4	of	of	ADP
crl-15329	258	5	team	team	NOUN
crl-15329	258	6	leadership	leadership	NOUN
crl-15329	258	7	,	,	PUNCT
crl-15329	258	8	different	different	ADJ
crl-15329	258	9	perspectives	perspective	NOUN
crl-15329	258	10	were	be	AUX
crl-15329	258	11	sought	seek	VERB
crl-15329	258	12	out	out	ADP
crl-15329	258	13	be­	be­	NOUN
crl-15329	258	14	cause	cause	VERB
crl-15329	258	15	differences	difference	NOUN
crl-15329	258	16	no	no	ADV
crl-15329	258	17	longer	long	ADV
crl-15329	258	18	were	be	AUX
crl-15329	258	19	shuttered	shutter	VERB
crl-15329	258	20	by	by	ADP
crl-15329	258	21	the	the	DET
crl-15329	258	22	dominant	dominant	PROPN
crl-15329	258	23	culture	culture	NOUN
crl-15329	258	24	.	.	PUNCT
crl-15329	259	1	hierarchy	hierarchy	VERB
crl-15329	259	2	what	what	PRON
crl-15329	259	3	was	be	AUX
crl-15329	259	4	the	the	DET
crl-15329	259	5	nature	nature	NOUN
crl-15329	259	6	of	of	ADP
crl-15329	259	7	the	the	DET
crl-15329	259	8	change	change	NOUN
crl-15329	259	9	from	from	ADP
crl-15329	259	10	hierarchy	hierarchy	NOUN
crl-15329	259	11	to	to	ADP
crl-15329	259	12	teams	team	NOUN
crl-15329	259	13	in	in	ADP
crl-15329	259	14	the	the	DET
crl-15329	259	15	two	two	NUM
crl-15329	259	16	settings	setting	NOUN
crl-15329	259	17	?	?	PUNCT
crl-15329	260	1	did	do	AUX
crl-15329	260	2	the	the	DET
crl-15329	260	3	change	change	NOUN
crl-15329	260	4	actually	actually	ADV
crl-15329	260	5	occur	occur	VERB
crl-15329	260	6	?	?	PUNCT
crl-15329	261	1	one	one	NUM
crl-15329	261	2	of	of	ADP
crl-15329	261	3	the	the	DET
crl-15329	261	4	prob­	prob­	NUM
crl-15329	261	5	lems	lem	NOUN
crl-15329	261	6	with	with	ADP
crl-15329	261	7	hierarchy	hierarchy	NOUN
crl-15329	261	8	is	be	AUX
crl-15329	261	9	that	that	SCONJ
crl-15329	261	10	inherent	inherent	ADJ
crl-15329	261	11	in	in	ADP
crl-15329	261	12	its	its	PRON
crl-15329	261	13	design	design	NOUN
crl-15329	261	14	is	be	AUX
crl-15329	261	15	the	the	DET
crl-15329	261	16	placement	placement	NOUN
crl-15329	261	17	of	of	ADP
crl-15329	261	18	the	the	DET
crl-15329	261	19	decisionmaking	decisionmake	VERB
crl-15329	261	20	power	power	NOUN
crl-15329	261	21	at	at	ADP
crl-15329	261	22	the	the	DET
crl-15329	261	23	tip	tip	NOUN
crl-15329	261	24	of	of	ADP
crl-15329	261	25	its	its	PRON
crl-15329	261	26	symbol	symbol	NOUN
crl-15329	261	27	—	—	PUNCT
crl-15329	261	28	the	the	DET
crl-15329	261	29	pyramid	pyramid	NOUN
crl-15329	261	30	.	.	PUNCT
crl-15329	262	1	the	the	DET
crl-15329	262	2	data	datum	NOUN
crl-15329	262	3	substantiate	substantiate	VERB
crl-15329	262	4	the	the	DET
crl-15329	262	5	fact	fact	NOUN
crl-15329	262	6	that	that	SCONJ
crl-15329	262	7	definite	definite	ADJ
crl-15329	262	8	changes	change	NOUN
crl-15329	262	9	were	be	AUX
crl-15329	262	10	made	make	VERB
crl-15329	262	11	.	.	PUNCT
crl-15329	263	1	in	in	ADP
crl-15329	263	2	both	both	DET
crl-15329	263	3	instances	instance	NOUN
crl-15329	263	4	,	,	PUNCT
crl-15329	263	5	the	the	DET
crl-15329	263	6	power	power	NOUN
crl-15329	263	7	to	to	PART
crl-15329	263	8	make	make	VERB
crl-15329	263	9	decisions	decision	NOUN
crl-15329	263	10	was	be	AUX
crl-15329	263	11	given	give	VERB
crl-15329	263	12	to	to	ADP
crl-15329	263	13	those	those	DET
crl-15329	263	14	individuals	individual	NOUN
crl-15329	263	15	closest	close	ADJ
crl-15329	263	16	to	to	ADP
crl-15329	263	17	the	the	DET
crl-15329	263	18	work	work	NOUN
crl-15329	263	19	.	.	PUNCT
crl-15329	264	1	in	in	ADP
crl-15329	264	2	the	the	DET
crl-15329	264	3	case	case	NOUN
crl-15329	264	4	of	of	ADP
crl-15329	264	5	duke	duke	PROPN
crl-15329	264	6	,	,	PUNCT
crl-15329	264	7	where	where	SCONJ
crl-15329	264	8	decisionmaking	decisionmake	VERB
crl-15329	264	9	power	power	NOUN
crl-15329	264	10	was	be	AUX
crl-15329	264	11	granted	grant	VERB
crl-15329	264	12	to	to	ADP
crl-15329	264	13	teams	team	NOUN
crl-15329	264	14	,	,	PUNCT
crl-15329	264	15	there	there	PRON
crl-15329	264	16	was	be	VERB
crl-15329	264	17	an	an	DET
crl-15329	264	18	instance	instance	NOUN
crl-15329	264	19	where	where	SCONJ
crl-15329	264	20	some	some	DET
crl-15329	264	21	department	department	NOUN
crl-15329	264	22	heads	head	NOUN
crl-15329	264	23	were	be	AUX
crl-15329	264	24	allowed	allow	VERB
crl-15329	264	25	to	to	PART
crl-15329	264	26	choose	choose	VERB
crl-15329	264	27	not	not	PART
crl-15329	264	28	to	to	PART
crl-15329	264	29	be­	be­	VERB
crl-15329	264	30	come	come	VERB
crl-15329	264	31	team	team	NOUN
crl-15329	264	32	leaders	leader	NOUN
crl-15329	264	33	,	,	PUNCT
crl-15329	264	34	which	which	PRON
crl-15329	264	35	left	leave	VERB
crl-15329	264	36	a	a	DET
crl-15329	264	37	portion	portion	NOUN
crl-15329	264	38	of	of	ADP
crl-15329	264	39	the	the	DET
crl-15329	264	40	hierarchy	hierarchy	NOUN
crl-15329	264	41	intact	intact	ADJ
crl-15329	264	42	.	.	PUNCT
crl-15329	265	1	at	at	ADP
crl-15329	265	2	university	university	PROPN
crl-15329	265	3	x	x	SYM
crl-15329	265	4	,	,	PUNCT
crl-15329	265	5	in	in	ADP
crl-15329	265	6	addition	addition	NOUN
crl-15329	265	7	to	to	ADP
crl-15329	265	8	the	the	DET
crl-15329	265	9	decision	decision	NOUN
crl-15329	265	10	-	-	PUNCT
crl-15329	265	11	making	make	VERB
crl-15329	265	12	power	power	NOUN
crl-15329	265	13	accorded	accord	VERB
crl-15329	265	14	to	to	ADP
crl-15329	265	15	teams	team	NOUN
crl-15329	265	16	,	,	PUNCT
crl-15329	265	17	the	the	DET
crl-15329	265	18	dean	dean	PROPN
crl-15329	265	19	’s	’s	PART
crl-15329	265	20	council	council	PROPN
crl-15329	265	21	’s	’s	PART
crl-15329	265	22	name	name	NOUN
crl-15329	265	23	was	be	AUX
crl-15329	265	24	changed	change	VERB
crl-15329	265	25	to	to	ADP
crl-15329	265	26	the	the	DET
crl-15329	265	27	library	library	ADJ
crl-15329	265	28	cabinet	cabinet	NOUN
crl-15329	265	29	to	to	PART
crl-15329	265	30	reinforce	reinforce	VERB
crl-15329	265	31	the	the	DET
crl-15329	265	32	idea	idea	NOUN
crl-15329	265	33	that	that	SCONJ
crl-15329	265	34	this	this	DET
crl-15329	265	35	body	body	NOUN
crl-15329	265	36	is	be	AUX
crl-15329	265	37	re­	re­	NOUN
crl-15329	265	38	sponsible	sponsible	ADJ
crl-15329	265	39	to	to	ADP
crl-15329	265	40	the	the	DET
crl-15329	265	41	library	library	NOUN
crl-15329	265	42	and	and	CCONJ
crl-15329	265	43	not	not	PART
crl-15329	265	44	just	just	ADV
crl-15329	265	45	to	to	ADP
crl-15329	265	46	the	the	DET
crl-15329	265	47	dean	dean	NOUN
crl-15329	265	48	.	.	PUNCT
crl-15329	266	1	it	it	PRON
crl-15329	266	2	is	be	AUX
crl-15329	266	3	,	,	PUNCT
crl-15329	266	4	therefore	therefore	ADV
crl-15329	266	5	,	,	PUNCT
crl-15329	266	6	evident	evident	ADJ
crl-15329	266	7	from	from	ADP
crl-15329	266	8	the	the	DET
crl-15329	266	9	data	datum	NOUN
crl-15329	266	10	that	that	PRON
crl-15329	266	11	both	both	DET
crl-15329	266	12	schools	school	NOUN
crl-15329	266	13	experienced	experience	VERB
crl-15329	266	14	some	some	DET
crl-15329	266	15	change	change	NOUN
crl-15329	266	16	in	in	ADP
crl-15329	266	17	the	the	DET
crl-15329	266	18	hierarchy	hierarchy	NOUN
crl-15329	266	19	.	.	PUNCT
crl-15329	267	1	but	but	CCONJ
crl-15329	267	2	to	to	ADP
crl-15329	267	3	what	what	DET
crl-15329	267	4	degree	degree	NOUN
crl-15329	267	5	has	have	AUX
crl-15329	267	6	that	that	DET
crl-15329	267	7	change	change	NOUN
crl-15329	267	8	occurred	occur	VERB
crl-15329	267	9	?	?	PUNCT
crl-15329	268	1	is	be	AUX
crl-15329	268	2	there	there	PRON
crl-15329	268	3	an	an	DET
crl-15329	268	4	inherent	inherent	ADJ
crl-15329	268	5	need	need	NOUN
crl-15329	268	6	for	for	ADP
crl-15329	268	7	some	some	DET
crl-15329	268	8	degree	degree	NOUN
crl-15329	268	9	of	of	ADP
crl-15329	268	10	hierarchy	hierarchy	NOUN
crl-15329	268	11	?	?	PUNCT
crl-15329	269	1	in	in	ADP
crl-15329	269	2	the	the	DET
crl-15329	269	3	final	final	ADJ
crl-15329	269	4	analysis	analysis	NOUN
crl-15329	269	5	,	,	PUNCT
crl-15329	269	6	the	the	DET
crl-15329	269	7	degree	degree	NOUN
crl-15329	269	8	to	to	PART
crl-15329	269	9	which	which	DET
crl-15329	269	10	change	change	NOUN
crl-15329	269	11	in	in	ADP
crl-15329	269	12	the	the	DET
crl-15329	269	13	hierarchy	hierarchy	NOUN
crl-15329	269	14	actually	actually	ADV
crl-15329	269	15	occurred	occur	VERB
crl-15329	269	16	is	be	AUX
crl-15329	269	17	prob­	prob­	ADV
crl-15329	269	18	ably	ably	ADV
crl-15329	269	19	best	well	ADV
crl-15329	269	20	explained	explain	VERB
crl-15329	269	21	by	by	ADP
crl-15329	269	22	lubans	luban	NOUN
crl-15329	269	23	:	:	PUNCT
crl-15329	269	24	we	we	PRON
crl-15329	269	25	pushed	push	VERB
crl-15329	269	26	the	the	DET
crl-15329	269	27	hierarchy	hierarchy	NOUN
crl-15329	269	28	to	to	ADP
crl-15329	269	29	its	its	PRON
crl-15329	269	30	pro­	pro­	NOUN
crl-15329	269	31	ductivity	ductivity	NOUN
crl-15329	269	32	limits	limit	NOUN
crl-15329	269	33	,	,	PUNCT
crl-15329	269	34	virtually	virtually	ADV
crl-15329	269	35	taking	take	VERB
crl-15329	269	36	a	a	DET
crl-15329	269	37	team	team	NOUN
crl-15329	269	38	-	-	PUNCT
crl-15329	269	39	based	base	VERB
crl-15329	269	40	approach	approach	NOUN
crl-15329	269	41	within	within	ADP
crl-15329	269	42	the	the	DET
crl-15329	269	43	hi­	hi­	ADJ
crl-15329	269	44	erarchy.9	erarchy.9	ADJ
crl-15329	269	45	conclusions	conclusion	NOUN
crl-15329	269	46	the	the	DET
crl-15329	269	47	purpose	purpose	NOUN
crl-15329	269	48	of	of	ADP
crl-15329	269	49	this	this	DET
crl-15329	269	50	article	article	NOUN
crl-15329	269	51	was	be	AUX
crl-15329	269	52	to	to	PART
crl-15329	269	53	analyze	analyze	VERB
crl-15329	269	54	the	the	DET
crl-15329	269	55	impact	impact	NOUN
crl-15329	269	56	of	of	ADP
crl-15329	269	57	the	the	DET
crl-15329	269	58	change	change	NOUN
crl-15329	269	59	(	(	PUNCT
crl-15329	269	60	or	or	CCONJ
crl-15329	269	61	perceived	perceive	VERB
crl-15329	269	62	change	change	NOUN
crl-15329	269	63	)	)	PUNCT
crl-15329	269	64	in	in	ADP
crl-15329	269	65	management	management	NOUN
crl-15329	269	66	approach	approach	NOUN
crl-15329	269	67	from	from	ADP
crl-15329	269	68	hierarchy	hierarchy	NOUN
crl-15329	269	69	to	to	ADP
crl-15329	269	70	teams	team	NOUN
crl-15329	269	71	and	and	CCONJ
crl-15329	269	72	to	to	PART
crl-15329	269	73	look	look	VERB
crl-15329	269	74	at	at	ADP
crl-15329	269	75	the	the	DET
crl-15329	269	76	dif­	dif­	NOUN
crl-15329	269	77	ferences	ference	NOUN
crl-15329	269	78	between	between	ADP
crl-15329	269	79	the	the	DET
crl-15329	269	80	expected	expect	VERB
crl-15329	269	81	and	and	CCONJ
crl-15329	269	82	actual	actual	ADJ
crl-15329	269	83	results	result	NOUN
crl-15329	269	84	that	that	SCONJ
crl-15329	269	85	the	the	DET
crl-15329	269	86	change	change	NOUN
crl-15329	269	87	engendered	engender	VERB
crl-15329	269	88	.	.	PUNCT
crl-15329	270	1	these	these	DET
crl-15329	270	2	results	result	NOUN
crl-15329	270	3	have	have	AUX
crl-15329	270	4	been	be	AUX
crl-15329	270	5	demonstrated	demonstrate	VERB
crl-15329	270	6	in	in	ADP
crl-15329	270	7	the	the	DET
crl-15329	270	8	data	datum	NOUN
crl-15329	270	9	;	;	PUNCT
crl-15329	270	10	however	however	ADV
crl-15329	270	11	,	,	PUNCT
crl-15329	270	12	there	there	PRON
crl-15329	270	13	is	be	VERB
crl-15329	270	14	a	a	DET
crl-15329	270	15	need	need	NOUN
crl-15329	270	16	to	to	PART
crl-15329	270	17	repeat	repeat	VERB
crl-15329	270	18	that	that	SCONJ
crl-15329	270	19	the	the	DET
crl-15329	270	20	actual	actual	ADJ
crl-15329	270	21	results	result	NOUN
crl-15329	270	22	,	,	PUNCT
crl-15329	270	23	despite	despite	SCONJ
crl-15329	270	24	the	the	DET
crl-15329	270	25	chal­	chal­	NOUN
crl-15329	270	26	lenges	lenge	NOUN
crl-15329	270	27	of	of	ADP
crl-15329	270	28	the	the	DET
crl-15329	270	29	process	process	NOUN
crl-15329	270	30	of	of	ADP
crl-15329	270	31	change	change	NOUN
crl-15329	270	32	,	,	PUNCT
crl-15329	270	33	exceeded	exceed	VERB
crl-15329	270	34	the	the	DET
crl-15329	270	35	intended	intend	VERB
crl-15329	270	36	results	result	NOUN
crl-15329	270	37	.	.	PUNCT
crl-15329	271	1	for	for	ADP
crl-15329	271	2	example	example	NOUN
crl-15329	271	3	,	,	PUNCT
crl-15329	271	4	duke	duke	PROPN
crl-15329	271	5	reported	report	VERB
crl-15329	271	6	having	have	VERB
crl-15329	271	7	the	the	DET
crl-15329	271	8	process	process	NOUN
crl-15329	271	9	itself	itself	PRON
crl-15329	271	10	vali­	vali­	NOUN
crl-15329	271	11	dated	date	VERB
crl-15329	271	12	.	.	PUNCT
crl-15329	272	1	this	this	PRON
crl-15329	272	2	was	be	AUX
crl-15329	272	3	not	not	PART
crl-15329	272	4	an	an	DET
crl-15329	272	5	intended	intend	VERB
crl-15329	272	6	result	result	NOUN
crl-15329	272	7	of	of	ADP
crl-15329	272	8	moving	move	VERB
crl-15329	272	9	from	from	ADP
crl-15329	272	10	hierarchy	hierarchy	NOUN
crl-15329	272	11	to	to	ADP
crl-15329	272	12	teams	team	NOUN
crl-15329	272	13	.	.	PUNCT
crl-15329	273	1	the	the	DET
crl-15329	273	2	sur­	sur­	ADJ
crl-15329	273	3	vey	vey	NOUN
crl-15329	273	4	also	also	ADV
crl-15329	273	5	indicated	indicate	VERB
crl-15329	273	6	that	that	SCONJ
crl-15329	273	7	the	the	DET
crl-15329	273	8	major	major	ADJ
crl-15329	273	9	compo­	compo­	NOUN
crl-15329	273	10	nents	nent	NOUN
crl-15329	273	11	of	of	ADP
crl-15329	273	12	tqm	tqm	PROPN
crl-15329	273	13	(	(	PUNCT
crl-15329	273	14	empowerment	empowerment	NOUN
crl-15329	273	15	,	,	PUNCT
crl-15329	273	16	the	the	DET
crl-15329	273	17	learn­	learn­	PROPN
crl-15329	273	18	ing	ing	ADJ
crl-15329	273	19	organization	organization	NOUN
crl-15329	273	20	,	,	PUNCT
crl-15329	273	21	and	and	CCONJ
crl-15329	273	22	the	the	DET
crl-15329	273	23	team	team	NOUN
crl-15329	273	24	approach	approach	NOUN
crl-15329	273	25	)	)	PUNCT
crl-15329	273	26	were	be	AUX
crl-15329	273	27	accomplished	accomplish	VERB
crl-15329	273	28	in	in	ADP
crl-15329	273	29	these	these	DET
crl-15329	273	30	settings	setting	NOUN
crl-15329	273	31	.	.	PUNCT
crl-15329	274	1	this	this	DET
crl-15329	274	2	study	study	NOUN
crl-15329	274	3	also	also	ADV
crl-15329	274	4	points	point	VERB
crl-15329	274	5	out	out	ADP
crl-15329	274	6	the	the	DET
crl-15329	274	7	chal­	chal­	NOUN
crl-15329	274	8	lenge	lenge	NOUN
crl-15329	274	9	that	that	PRON
crl-15329	274	10	faces	face	VERB
crl-15329	274	11	managers	manager	NOUN
crl-15329	274	12	in	in	ADP
crl-15329	274	13	helping	help	VERB
crl-15329	274	14	staff	staff	NOUN
crl-15329	274	15	switch	switch	VERB
crl-15329	274	16	from	from	ADP
crl-15329	274	17	one	one	NUM
crl-15329	274	18	approach	approach	NOUN
crl-15329	274	19	to	to	ADP
crl-15329	274	20	another	another	PRON
crl-15329	274	21	.	.	PUNCT
crl-15329	275	1	it	it	PRON
crl-15329	275	2	is	be	AUX
crl-15329	275	3	important	important	ADJ
crl-15329	275	4	to	to	PART
crl-15329	275	5	better	well	ADV
crl-15329	275	6	understand	understand	VERB
crl-15329	275	7	the	the	DET
crl-15329	275	8	dy­	dy­	PROPN
crl-15329	275	9	namics	namic	NOUN
crl-15329	275	10	of	of	ADP
crl-15329	275	11	change	change	NOUN
crl-15329	275	12	and	and	CCONJ
crl-15329	275	13	how	how	SCONJ
crl-15329	275	14	it	it	PRON
crl-15329	275	15	can	can	AUX
crl-15329	275	16	best	well	ADV
crl-15329	275	17	be	be	AUX
crl-15329	275	18	managed	manage	VERB
crl-15329	275	19	.	.	PUNCT
crl-15329	276	1	there	there	PRON
crl-15329	276	2	is	be	VERB
crl-15329	276	3	the	the	DET
crl-15329	276	4	additional	additional	ADJ
crl-15329	276	5	respon­	respon­	NOUN
crl-15329	276	6	sibility	sibility	NOUN
crl-15329	276	7	of	of	ADP
crl-15329	276	8	managing	manage	VERB
crl-15329	276	9	ongoing	ongoing	ADJ
crl-15329	276	10	change	change	NOUN
crl-15329	276	11	.	.	PUNCT
crl-15329	277	1	finally	finally	ADV
crl-15329	277	2	,	,	PUNCT
crl-15329	277	3	not	not	PART
crl-15329	277	4	-	-	PUNCT
crl-15329	277	5	for	for	ADP
crl-15329	277	6	-	-	PUNCT
crl-15329	277	7	profit	profit	NOUN
crl-15329	277	8	institutions	institution	NOUN
crl-15329	277	9	are	be	AUX
crl-15329	277	10	continuing	continue	VERB
crl-15329	277	11	to	to	PART
crl-15329	277	12	take	take	VERB
crl-15329	277	13	cues	cue	NOUN
crl-15329	277	14	from	from	ADP
crl-15329	277	15	the	the	DET
crl-15329	277	16	for	for	ADP
crl-15329	277	17	-	-	PUNCT
crl-15329	277	18	profit	profit	NOUN
crl-15329	277	19	sector	sector	NOUN
crl-15329	277	20	in	in	ADP
crl-15329	277	21	management	management	NOUN
crl-15329	277	22	by	by	ADP
crl-15329	277	23	using	use	VERB
crl-15329	277	24	strategies	strategy	NOUN
crl-15329	277	25	such	such	ADJ
crl-15329	277	26	as	as	ADP
crl-15329	277	27	marketing	marketing	NOUN
crl-15329	277	28	,	,	PUNCT
crl-15329	277	29	benchmarking	benchmarking	NOUN
crl-15329	277	30	,	,	PUNCT
crl-15329	277	31	and	and	CCONJ
crl-15329	277	32	tqm	tqm	ADJ
crl-15329	277	33	.	.	PUNCT
crl-15329	278	1	the	the	DET
crl-15329	278	2	time	time	NOUN
crl-15329	278	3	also	also	ADV
crl-15329	278	4	may	may	AUX
crl-15329	278	5	have	have	AUX
crl-15329	278	6	come	come	VERB
crl-15329	278	7	for	for	SCONJ
crl-15329	278	8	librarians	librarian	NOUN
crl-15329	278	9	/	/	SYM
crl-15329	278	10	information	information	NOUN
crl-15329	278	11	professionals	professional	NOUN
crl-15329	278	12	to	to	PART
crl-15329	278	13	reexamine	reexamine	VERB
crl-15329	278	14	their	their	PRON
crl-15329	278	15	posture	posture	NOUN
crl-15329	278	16	toward	toward	ADP
crl-15329	278	17	the	the	DET
crl-15329	278	18	forprofit	forprofit	NOUN
crl-15329	278	19	and	and	CCONJ
crl-15329	278	20	not	not	PART
crl-15329	278	21	-	-	PUNCT
crl-15329	278	22	for	for	ADP
crl-15329	278	23	-	-	PUNCT
crl-15329	278	24	profit	profit	NOUN
crl-15329	278	25	separation	separation	NOUN
crl-15329	278	26	.	.	PUNCT
crl-15329	279	1	such	such	DET
crl-15329	279	2	a	a	DET
crl-15329	279	3	change	change	NOUN
crl-15329	279	4	would	would	AUX
crl-15329	279	5	be	be	AUX
crl-15329	279	6	consistent	consistent	ADJ
crl-15329	279	7	with	with	ADP
crl-15329	279	8	what	what	PRON
crl-15329	279	9	has	have	AUX
crl-15329	279	10	happened	happen	VERB
crl-15329	279	11	in	in	ADP
crl-15329	279	12	at	at	ADV
crl-15329	279	13	least	least	ADV
crl-15329	279	14	one	one	NUM
crl-15329	279	15	other	other	ADJ
crl-15329	279	16	disci­	disci­	NOUN
crl-15329	279	17	pline	pline	NOUN
crl-15329	279	18	regarding	regard	VERB
crl-15329	279	19	a	a	DET
crl-15329	279	20	similar	similar	ADJ
crl-15329	279	21	challenge	challenge	NOUN
crl-15329	279	22	.	.	PUNCT
crl-15329	280	1	soci­	soci­	PROPN
crl-15329	280	2	ologist	ologist	PROPN
crl-15329	280	3	peter	peter	PROPN
crl-15329	280	4	m.	m.	PROPN
crl-15329	280	5	blau	blau	PROPN
crl-15329	280	6	developed	develop	VERB
crl-15329	280	7	his	his	PRON
crl-15329	280	8	so­	so­	PROPN
crl-15329	280	9	cial	cial	ADJ
crl-15329	280	10	exchange	exchange	NOUN
crl-15329	280	11	theory	theory	NOUN
crl-15329	280	12	along	along	ADP
crl-15329	280	13	economic	economic	ADJ
crl-15329	280	14	lines.10	lines.10	NOUN
crl-15329	280	15	rather	rather	ADV
crl-15329	280	16	than	than	ADP
crl-15329	280	17	view	view	VERB
crl-15329	280	18	economic	economic	ADJ
crl-15329	280	19	in	in	ADP
crl-15329	280	20	a	a	DET
crl-15329	280	21	material	material	NOUN
crl-15329	280	22	manner	manner	NOUN
crl-15329	280	23	to	to	PART
crl-15329	280	24	mean	mean	VERB
crl-15329	280	25	“	"	PUNCT
crl-15329	280	26	exact	exact	ADJ
crl-15329	280	27	payment	payment	NOUN
crl-15329	280	28	for	for	ADP
crl-15329	280	29	specified	specified	ADJ
crl-15329	280	30	goods	good	NOUN
crl-15329	280	31	”	"	PUNCT
crl-15329	280	32	as	as	SCONJ
crl-15329	280	33	economists	economist	NOUN
crl-15329	280	34	do	do	VERB
crl-15329	280	35	,	,	PUNCT
crl-15329	280	36	the	the	DET
crl-15329	280	37	term	term	NOUN
crl-15329	280	38	is	be	AUX
crl-15329	280	39	defined	define	VERB
crl-15329	280	40	as	as	ADP
crl-15329	280	41	a	a	DET
crl-15329	280	42	“	"	PUNCT
crl-15329	280	43	nonmaterial	nonmaterial	ADJ
crl-15329	280	44	”	"	PUNCT
crl-15329	280	45	entity	entity	NOUN
crl-15329	280	46	.	.	PUNCT
crl-15329	281	1	a	a	DET
crl-15329	281	2	smile	smile	NOUN
crl-15329	281	3	or	or	CCONJ
crl-15329	281	4	a	a	DET
crl-15329	281	5	kind	kind	ADJ
crl-15329	281	6	gesture	gesture	NOUN
crl-15329	281	7	is	be	AUX
crl-15329	281	8	an	an	DET
crl-15329	281	9	example	example	NOUN
crl-15329	281	10	http	http	NOUN
crl-15329	281	11	:	:	PUNCT
crl-15329	281	12	lines.10	lines.10	VERB
crl-15329	281	13	584	584	NUM
crl-15329	281	14	college	college	PROPN
crl-15329	281	15	&	&	CCONJ
crl-15329	281	16	research	research	PROPN
crl-15329	281	17	libraries	library	NOUN
crl-15329	281	18	november	november	PROPN
crl-15329	281	19	1999	1999	NUM
crl-15329	281	20	of	of	ADP
crl-15329	281	21	a	a	DET
crl-15329	281	22	nonmaterial	nonmaterial	ADJ
crl-15329	281	23	economic	economic	ADJ
crl-15329	281	24	entity	entity	NOUN
crl-15329	281	25	,	,	PUNCT
crl-15329	281	26	particu­	particu­	VERB
crl-15329	281	27	larly	larly	ADV
crl-15329	281	28	as	as	SCONJ
crl-15329	281	29	it	it	PRON
crl-15329	281	30	relates	relate	VERB
crl-15329	281	31	to	to	ADP
crl-15329	281	32	human	human	ADJ
crl-15329	281	33	interaction	interaction	NOUN
crl-15329	281	34	.	.	PUNCT
crl-15329	282	1	one	one	NUM
crl-15329	282	2	respondent	respondent	NOUN
crl-15329	282	3	in	in	ADP
crl-15329	282	4	this	this	DET
crl-15329	282	5	study	study	NOUN
crl-15329	282	6	may	may	AUX
crl-15329	282	7	have	have	AUX
crl-15329	282	8	confirmed	confirm	VERB
crl-15329	282	9	this	this	DET
crl-15329	282	10	viewpoint	viewpoint	NOUN
crl-15329	282	11	:	:	PUNCT
crl-15329	282	12	within	within	ADP
crl-15329	282	13	our	our	PRON
crl-15329	282	14	organization	organization	NOUN
crl-15329	282	15	,	,	PUNCT
crl-15329	282	16	the	the	DET
crl-15329	282	17	change	change	NOUN
crl-15329	282	18	was	be	AUX
crl-15329	282	19	good	good	ADJ
crl-15329	282	20	;	;	PUNCT
crl-15329	282	21	however	however	ADV
crl-15329	282	22	,	,	PUNCT
crl-15329	282	23	i	i	PRON
crl-15329	282	24	think	think	VERB
crl-15329	282	25	the	the	DET
crl-15329	282	26	critical	critical	ADJ
crl-15329	282	27	factors	factor	NOUN
crl-15329	282	28	are	be	AUX
crl-15329	282	29	overlooked	overlook	VERB
crl-15329	282	30	because	because	SCONJ
crl-15329	282	31	we	we	PRON
crl-15329	282	32	are	be	AUX
crl-15329	282	33	termed	term	VERB
crl-15329	282	34	as	as	ADP
crl-15329	282	35	a	a	DET
crl-15329	282	36	non­	non­	NOUN
crl-15329	282	37	profit	profit	NOUN
crl-15329	282	38	organization	organization	NOUN
crl-15329	282	39	,	,	PUNCT
crl-15329	282	40	and	and	CCONJ
crl-15329	282	41	with	with	ADP
crl-15329	282	42	this	this	PRON
crl-15329	283	1	[	[	X
crl-15329	283	2	i	i	PRON
crl-15329	283	3	feel	feel	VERB
crl-15329	283	4	]	]	X
crl-15329	284	1	we	we	PRON
crl-15329	284	2	lose	lose	VERB
crl-15329	284	3	vision	vision	NOUN
crl-15329	284	4	from	from	ADP
crl-15329	284	5	time	time	NOUN
crl-15329	284	6	to	to	ADP
crl-15329	284	7	time	time	NOUN
crl-15329	284	8	.	.	PUNCT
crl-15329	285	1	i	i	PRON
crl-15329	285	2	think	think	VERB
crl-15329	285	3	we	we	PRON
crl-15329	285	4	need	need	VERB
crl-15329	285	5	to	to	PART
crl-15329	285	6	push	push	VERB
crl-15329	285	7	that	that	SCONJ
crl-15329	285	8	we	we	PRON
crl-15329	285	9	are	be	AUX
crl-15329	285	10	for	for	ADP
crl-15329	285	11	-	-	PUNCT
crl-15329	285	12	profit	profit	NOUN
crl-15329	285	13	and	and	CCONJ
crl-15329	285	14	realize	realize	VERB
crl-15329	285	15	that	that	DET
crl-15329	285	16	profit	profit	NOUN
crl-15329	285	17	as	as	ADP
crl-15329	285	18	satisfied	satisfied	ADJ
crl-15329	285	19	customers	customer	NOUN
crl-15329	285	20	.	.	PUNCT
crl-15329	286	1	notes	note	NOUN
crl-15329	286	2	1	1	NUM
crl-15329	286	3	.	.	PUNCT
crl-15329	287	1	david	david	PROPN
crl-15329	287	2	gregory	gregory	PROPN
crl-15329	287	3	,	,	PUNCT
crl-15329	287	4	“	"	PUNCT
crl-15329	287	5	the	the	DET
crl-15329	287	6	evolving	evolve	VERB
crl-15329	287	7	role	role	NOUN
crl-15329	287	8	of	of	ADP
crl-15329	287	9	student	student	NOUN
crl-15329	287	10	employees	employee	NOUN
crl-15329	287	11	in	in	ADP
crl-15329	287	12	academic	academic	ADJ
crl-15329	287	13	libraries	library	NOUN
crl-15329	287	14	,	,	PUNCT
crl-15329	287	15	”	"	PUNCT
crl-15329	287	16	in	in	ADP
crl-15329	287	17	libraries	library	NOUN
crl-15329	287	18	and	and	CCONJ
crl-15329	287	19	student	student	NOUN
crl-15329	287	20	assistants	assistant	NOUN
crl-15329	287	21	:	:	PUNCT
crl-15329	287	22	critical	critical	ADJ
crl-15329	287	23	links	link	NOUN
crl-15329	287	24	,	,	PUNCT
crl-15329	287	25	ed	ed	NOUN
crl-15329	287	26	.	.	PUNCT
crl-15329	288	1	william	william	PROPN
crl-15329	288	2	k.	k.	PROPN
crl-15329	288	3	black	black	PROPN
crl-15329	288	4	(	(	PUNCT
crl-15329	288	5	new	new	PROPN
crl-15329	288	6	york	york	PROPN
crl-15329	288	7	:	:	PUNCT
crl-15329	288	8	haworth	haworth	NOUN
crl-15329	288	9	pr	pr	PROPN
crl-15329	288	10	.	.	PROPN
crl-15329	288	11	,	,	PUNCT
crl-15329	288	12	1995	1995	NUM
crl-15329	288	13	)	)	PUNCT
crl-15329	288	14	.	.	PUNCT
crl-15329	289	1	2	2	X
crl-15329	289	2	.	.	X
crl-15329	289	3	jane	jane	NOUN
crl-15329	289	4	mcgurn	mcgurn	PROPN
crl-15329	289	5	kathman	kathman	PROPN
crl-15329	289	6	and	and	CCONJ
crl-15329	289	7	michael	michael	PROPN
crl-15329	289	8	d.	d.	PROPN
crl-15329	289	9	kathman	kathman	PROPN
crl-15329	289	10	,	,	PUNCT
crl-15329	289	11	“	"	PUNCT
crl-15329	289	12	what	what	DET
crl-15329	289	13	difference	difference	NOUN
crl-15329	289	14	does	do	AUX
crl-15329	289	15	diversity	diversity	NOUN
crl-15329	289	16	make	make	VERB
crl-15329	289	17	in	in	ADP
crl-15329	289	18	managing	manage	VERB
crl-15329	289	19	student	student	NOUN
crl-15329	289	20	employees	employee	NOUN
crl-15329	289	21	?	?	PUNCT
crl-15329	289	22	”	"	PUNCT
crl-15329	289	23	college	college	NOUN
crl-15329	289	24	and	and	CCONJ
crl-15329	289	25	research	research	NOUN
crl-15329	289	26	libraries	library	NOUN
crl-15329	289	27	59	59	NUM
crl-15329	289	28	(	(	PUNCT
crl-15329	289	29	sept	sept	PROPN
crl-15329	289	30	.	.	PROPN
crl-15329	289	31	1998	1998	NUM
crl-15329	289	32	):	):	PUNCT
crl-15329	289	33	378–389	378–389	NUM
crl-15329	289	34	.	.	PUNCT
crl-15329	290	1	3	3	X
crl-15329	290	2	.	.	X
crl-15329	290	3	maurice	maurice	PROPN
crl-15329	290	4	b.	b.	PROPN
crl-15329	290	5	wheeler	wheeler	PROPN
crl-15329	290	6	and	and	CCONJ
crl-15329	290	7	jacqueline	jacqueline	PROPN
crl-15329	290	8	hanson	hanson	PROPN
crl-15329	290	9	,	,	PUNCT
crl-15329	290	10	“	"	PUNCT
crl-15329	290	11	improving	improve	VERB
crl-15329	290	12	diversity	diversity	NOUN
crl-15329	290	13	:	:	PUNCT
crl-15329	290	14	recruiting	recruit	VERB
crl-15329	290	15	students	student	NOUN
crl-15329	290	16	to	to	ADP
crl-15329	290	17	the	the	DET
crl-15329	290	18	library	library	NOUN
crl-15329	290	19	profession	profession	NOUN
crl-15329	290	20	,	,	PUNCT
crl-15329	290	21	”	"	PUNCT
crl-15329	290	22	in	in	ADP
crl-15329	290	23	libraries	library	NOUN
crl-15329	290	24	and	and	CCONJ
crl-15329	290	25	student	student	NOUN
crl-15329	290	26	assistants	assistant	NOUN
crl-15329	290	27	:	:	PUNCT
crl-15329	290	28	critical	critical	ADJ
crl-15329	290	29	links	link	NOUN
crl-15329	290	30	,	,	PUNCT
crl-15329	290	31	ed	ed	NOUN
crl-15329	290	32	.	.	PUNCT
crl-15329	291	1	william	william	PROPN
crl-15329	291	2	k.	k.	PROPN
crl-15329	291	3	black	black	PROPN
crl-15329	291	4	(	(	PUNCT
crl-15329	291	5	new	new	PROPN
crl-15329	291	6	york	york	PROPN
crl-15329	291	7	:	:	PUNCT
crl-15329	291	8	haworth	haworth	NOUN
crl-15329	291	9	pr	pr	PROPN
crl-15329	291	10	.	.	PROPN
crl-15329	291	11	,	,	PUNCT
crl-15329	291	12	1995	1995	NUM
crl-15329	291	13	)	)	PUNCT
crl-15329	291	14	.	.	PUNCT
crl-15329	292	1	4	4	X
crl-15329	292	2	.	.	X
crl-15329	292	3	marlow	marlow	PROPN
crl-15329	292	4	,	,	PUNCT
crl-15329	292	5	research	research	NOUN
crl-15329	292	6	models	model	NOUN
crl-15329	292	7	for	for	ADP
crl-15329	292	8	generalist	generalist	ADJ
crl-15329	292	9	social	social	ADJ
crl-15329	292	10	work	work	NOUN
crl-15329	292	11	,	,	PUNCT
crl-15329	292	12	235	235	NUM
crl-15329	292	13	.	.	NOUN
crl-15329	292	14	5	5	NUM
crl-15329	292	15	.	.	X
crl-15329	292	16	lubans	luban	NOUN
crl-15329	292	17	,	,	PUNCT
crl-15329	292	18	“	"	PUNCT
crl-15329	292	19	i	i	PRON
crl-15329	292	20	ai	ai	VERB
crl-15329	292	21	n’t	not	PART
crl-15329	292	22	no	no	DET
crl-15329	292	23	cowboy	cowboy	NOUN
crl-15329	292	24	,	,	PUNCT
crl-15329	292	25	i	i	PRON
crl-15329	292	26	just	just	ADV
crl-15329	292	27	found	find	VERB
crl-15329	292	28	this	this	DET
crl-15329	292	29	hat	hat	NOUN
crl-15329	292	30	,	,	PUNCT
crl-15329	292	31	”	"	PUNCT
crl-15329	292	32	34–35	34–35	NUM
crl-15329	292	33	.	.	PUNCT
crl-15329	293	1	6	6	NUM
crl-15329	293	2	.	.	X
crl-15329	293	3	ibid	ibid	NOUN
crl-15329	293	4	.	.	PUNCT
crl-15329	293	5	,	,	PUNCT
crl-15329	293	6	32	32	NUM
crl-15329	293	7	.	.	PUNCT
crl-15329	294	1	7	7	X
crl-15329	294	2	.	.	PUNCT
crl-15329	294	3	robert	robert	PROPN
crl-15329	294	4	d.	d.	PROPN
crl-15329	294	5	stueart	stueart	PROPN
crl-15329	294	6	and	and	CCONJ
crl-15329	294	7	barbara	barbara	PROPN
crl-15329	294	8	b.	b.	PROPN
crl-15329	294	9	moran	moran	PROPN
crl-15329	294	10	,	,	PUNCT
crl-15329	294	11	library	library	NOUN
crl-15329	294	12	and	and	CCONJ
crl-15329	294	13	information	information	NOUN
crl-15329	294	14	center	center	NOUN
crl-15329	294	15	management	management	NOUN
crl-15329	294	16	(	(	PUNCT
crl-15329	294	17	englewood	englewood	PROPN
crl-15329	294	18	,	,	PUNCT
crl-15329	294	19	colo	colo	PROPN
crl-15329	294	20	.	.	PUNCT
crl-15329	295	1	:	:	PUNCT
crl-15329	295	2	libraries	library	NOUN
crl-15329	295	3	unlimited	unlimited	ADJ
crl-15329	295	4	,	,	PUNCT
crl-15329	295	5	1993	1993	NUM
crl-15329	295	6	)	)	PUNCT
crl-15329	295	7	.	.	PUNCT
crl-15329	296	1	8	8	X
crl-15329	296	2	.	.	X
crl-15329	296	3	lubans	luban	NOUN
crl-15329	296	4	,	,	PUNCT
crl-15329	296	5	“	"	PUNCT
crl-15329	296	6	i	i	PRON
crl-15329	296	7	ai	ai	VERB
crl-15329	296	8	n’t	not	PART
crl-15329	296	9	no	no	DET
crl-15329	296	10	cowboy	cowboy	NOUN
crl-15329	296	11	,	,	PUNCT
crl-15329	296	12	i	i	PRON
crl-15329	296	13	just	just	ADV
crl-15329	296	14	found	find	VERB
crl-15329	296	15	this	this	DET
crl-15329	296	16	hat	hat	NOUN
crl-15329	296	17	,	,	PUNCT
crl-15329	296	18	”	"	PUNCT
crl-15329	296	19	29	29	NUM
crl-15329	296	20	.	.	X
crl-15329	296	21	9	9	X
crl-15329	296	22	.	.	X
crl-15329	296	23	ibid	ibid	NOUN
crl-15329	296	24	.	.	PUNCT
crl-15329	297	1	10	10	NUM
crl-15329	297	2	.	.	PUNCT
crl-15329	298	1	peter	peter	PROPN
crl-15329	298	2	m.	m.	PROPN
crl-15329	298	3	blau	blau	PROPN
crl-15329	298	4	,	,	PUNCT
crl-15329	298	5	exchange	exchange	NOUN
crl-15329	298	6	and	and	CCONJ
crl-15329	298	7	power	power	NOUN
crl-15329	298	8	in	in	ADP
crl-15329	298	9	social	social	ADJ
crl-15329	298	10	life	life	NOUN
crl-15329	298	11	(	(	PUNCT
crl-15329	298	12	new	new	PROPN
crl-15329	298	13	york	york	PROPN
crl-15329	298	14	:	:	PUNCT
crl-15329	298	15	wiley	wiley	PROPN
crl-15329	298	16	,	,	PUNCT
crl-15329	298	17	1964	1964	NUM
crl-15329	298	18	)	)	PUNCT
crl-15329	298	19	.	.	PUNCT