id	sid	tid	token	lemma	pos
crl-15409	1	1	norlin.p65	norlin.p65	VERB
crl-15409	1	2	546	546	NUM
crl-15409	1	3	college	college	PROPN
crl-15409	1	4	&	&	CCONJ
crl-15409	1	5	research	research	PROPN
crl-15409	1	6	libraries	library	NOUN
crl-15409	1	7	november	november	PROPN
crl-15409	1	8	2000	2000	NUM
crl-15409	1	9	reference	reference	NOUN
crl-15409	1	10	evaluation	evaluation	NOUN
crl-15409	1	11	:	:	PUNCT
crl-15409	1	12	a	a	DET
crl-15409	1	13	three	three	NUM
crl-15409	1	14	-	-	PUNCT
crl-15409	1	15	step	step	NOUN
crl-15409	1	16	approach	approach	NOUN
crl-15409	1	17	—	—	PUNCT
crl-15409	1	18	surveys	survey	NOUN
crl-15409	1	19	,	,	PUNCT
crl-15409	1	20	unobtrusive	unobtrusive	ADJ
crl-15409	1	21	observations	observation	NOUN
crl-15409	1	22	,	,	PUNCT
crl-15409	1	23	and	and	CCONJ
crl-15409	1	24	focus	focus	VERB
crl-15409	1	25	groups	group	NOUN
crl-15409	1	26	elaina	elaina	PROPN
crl-15409	1	27	norlin	norlin	PROPN
crl-15409	1	28	traditional	traditional	ADJ
crl-15409	1	29	reference	reference	NOUN
crl-15409	1	30	service	service	NOUN
crl-15409	1	31	,	,	PUNCT
crl-15409	1	32	where	where	SCONJ
crl-15409	1	33	the	the	DET
crl-15409	1	34	librarian	librarian	NOUN
crl-15409	1	35	gives	give	VERB
crl-15409	1	36	the	the	DET
crl-15409	1	37	patron	patron	NOUN
crl-15409	1	38	the	the	DET
crl-15409	1	39	right	right	NOUN
crl-15409	1	40	or	or	CCONJ
crl-15409	1	41	wrong	wrong	ADJ
crl-15409	1	42	answer	answer	NOUN
crl-15409	1	43	to	to	ADP
crl-15409	1	44	a	a	DET
crl-15409	1	45	question	question	NOUN
crl-15409	1	46	,	,	PUNCT
crl-15409	1	47	has	have	AUX
crl-15409	1	48	slowly	slowly	ADV
crl-15409	1	49	begun	begin	VERB
crl-15409	1	50	to	to	PART
crl-15409	1	51	change	change	VERB
crl-15409	1	52	.	.	PUNCT
crl-15409	2	1	with	with	ADP
crl-15409	2	2	the	the	DET
crl-15409	2	3	emergence	emergence	NOUN
crl-15409	2	4	of	of	ADP
crl-15409	2	5	electronic	electronic	ADJ
crl-15409	2	6	resources	resource	NOUN
crl-15409	2	7	,	,	PUNCT
crl-15409	2	8	digitalization	digitalization	NOUN
crl-15409	2	9	,	,	PUNCT
crl-15409	2	10	web	web	NOUN
crl-15409	2	11	resources	resource	NOUN
crl-15409	2	12	,	,	PUNCT
crl-15409	2	13	and	and	CCONJ
crl-15409	2	14	full	full	ADJ
crl-15409	2	15	text	text	NOUN
crl-15409	2	16	,	,	PUNCT
crl-15409	2	17	many	many	ADJ
crl-15409	2	18	students	student	NOUN
crl-15409	2	19	need	need	VERB
crl-15409	2	20	more	more	ADJ
crl-15409	2	21	of	of	ADP
crl-15409	2	22	a	a	DET
crl-15409	2	23	consultation	consultation	NOUN
crl-15409	2	24	on	on	ADP
crl-15409	2	25	where	where	SCONJ
crl-15409	2	26	to	to	PART
crl-15409	2	27	get	get	AUX
crl-15409	2	28	started	start	VERB
crl-15409	2	29	than	than	ADP
crl-15409	2	30	on	on	ADP
crl-15409	2	31	which	which	DET
crl-15409	2	32	option	option	NOUN
crl-15409	2	33	is	be	AUX
crl-15409	2	34	correct	correct	ADJ
crl-15409	2	35	.	.	PUNCT
crl-15409	3	1	librarians	librarian	NOUN
crl-15409	3	2	at	at	ADP
crl-15409	3	3	the	the	DET
crl-15409	3	4	university	university	PROPN
crl-15409	3	5	of	of	ADP
crl-15409	3	6	arizona	arizona	PROPN
crl-15409	3	7	libraries	library	NOUN
crl-15409	3	8	strive	strive	VERB
crl-15409	3	9	to	to	PART
crl-15409	3	10	help	help	VERB
crl-15409	3	11	students	student	NOUN
crl-15409	3	12	gain	gain	VERB
crl-15409	3	13	user	user	NOUN
crl-15409	3	14	sufficiency	sufficiency	NOUN
crl-15409	3	15	and	and	CCONJ
crl-15409	3	16	infor­	infor­	PROPN
crl-15409	3	17	mation	mation	PROPN
crl-15409	3	18	literacy	literacy	NOUN
crl-15409	3	19	.	.	PUNCT
crl-15409	4	1	when	when	SCONJ
crl-15409	4	2	on	on	ADP
crl-15409	4	3	the	the	DET
crl-15409	4	4	reference	reference	NOUN
crl-15409	4	5	desk	desk	NOUN
crl-15409	4	6	,	,	PUNCT
crl-15409	4	7	they	they	PRON
crl-15409	4	8	tend	tend	VERB
crl-15409	4	9	to	to	PART
crl-15409	4	10	teach	teach	VERB
crl-15409	4	11	rather	rather	ADV
crl-15409	4	12	than	than	ADP
crl-15409	4	13	do	do	VERB
crl-15409	4	14	the	the	DET
crl-15409	4	15	work	work	NOUN
crl-15409	4	16	for	for	ADP
crl-15409	4	17	the	the	DET
crl-15409	4	18	students	student	NOUN
crl-15409	4	19	.	.	PUNCT
crl-15409	5	1	as	as	SCONJ
crl-15409	5	2	the	the	DET
crl-15409	5	3	libraries	library	NOUN
crl-15409	5	4	are	be	AUX
crl-15409	5	5	customer	customer	NOUN
crl-15409	5	6	cen­	cen­	PROPN
crl-15409	5	7	tered	tere	VERB
crl-15409	5	8	,	,	PUNCT
crl-15409	5	9	it	it	PRON
crl-15409	5	10	was	be	AUX
crl-15409	5	11	decided	decide	VERB
crl-15409	5	12	to	to	PART
crl-15409	5	13	conduct	conduct	VERB
crl-15409	5	14	an	an	DET
crl-15409	5	15	evaluation	evaluation	NOUN
crl-15409	5	16	of	of	ADP
crl-15409	5	17	its	its	PRON
crl-15409	5	18	reference	reference	NOUN
crl-15409	5	19	services	service	NOUN
crl-15409	5	20	.	.	PUNCT
crl-15409	6	1	the	the	DET
crl-15409	6	2	evaluation	evaluation	NOUN
crl-15409	6	3	involved	involve	VERB
crl-15409	6	4	using	use	VERB
crl-15409	6	5	a	a	DET
crl-15409	6	6	combination	combination	NOUN
crl-15409	6	7	of	of	ADP
crl-15409	6	8	surveys	survey	NOUN
crl-15409	6	9	,	,	PUNCT
crl-15409	6	10	focus	focus	NOUN
crl-15409	6	11	groups	group	NOUN
crl-15409	6	12	,	,	PUNCT
crl-15409	6	13	and	and	CCONJ
crl-15409	6	14	unobtrusive	unobtrusive	ADJ
crl-15409	6	15	observation	observation	NOUN
crl-15409	6	16	worksheets	worksheet	NOUN
crl-15409	6	17	with	with	ADP
crl-15409	6	18	a	a	DET
crl-15409	6	19	small	small	ADJ
crl-15409	6	20	sample	sample	NOUN
crl-15409	6	21	of	of	ADP
crl-15409	6	22	stu­	stu­	PROPN
crl-15409	6	23	dents	dent	NOUN
crl-15409	6	24	.	.	PUNCT
crl-15409	7	1	the	the	DET
crl-15409	7	2	results	result	NOUN
crl-15409	7	3	were	be	AUX
crl-15409	7	4	very	very	ADV
crl-15409	7	5	meaningful	meaningful	ADJ
crl-15409	7	6	.	.	PUNCT
crl-15409	8	1	he	he	PRON
crl-15409	8	2	university	university	PROPN
crl-15409	8	3	of	of	ADP
crl-15409	8	4	arizona	arizona	PROPN
crl-15409	8	5	is	be	AUX
crl-15409	8	6	a	a	DET
crl-15409	8	7	team	team	NOUN
crl-15409	8	8	-	-	PUNCT
crl-15409	8	9	based	base	VERB
crl-15409	8	10	learning	learning	NOUN
crl-15409	8	11	organiza­	organiza­	PROPN
crl-15409	8	12	tion	tion	NOUN
crl-15409	8	13	.	.	PUNCT
crl-15409	9	1	there	there	PRON
crl-15409	9	2	are	be	VERB
crl-15409	9	3	no	no	DET
crl-15409	9	4	reference	reference	NOUN
crl-15409	9	5	,	,	PUNCT
crl-15409	9	6	cataloging	cataloging	NOUN
crl-15409	9	7	,	,	PUNCT
crl-15409	9	8	and	and	CCONJ
crl-15409	9	9	acquisition	acquisition	NOUN
crl-15409	9	10	departments	department	NOUN
crl-15409	9	11	but	but	CCONJ
crl-15409	9	12	,	,	PUNCT
crl-15409	9	13	rather	rather	ADV
crl-15409	9	14	,	,	PUNCT
crl-15409	9	15	teams	team	NOUN
crl-15409	9	16	such	such	ADJ
crl-15409	9	17	as	as	ADP
crl-15409	9	18	the	the	DET
crl-15409	9	19	social	social	ADJ
crl-15409	9	20	sciences	science	NOUN
crl-15409	9	21	team	team	NOUN
crl-15409	9	22	,	,	PUNCT
crl-15409	9	23	the	the	DET
crl-15409	9	24	science	science	NOUN
crl-15409	9	25	-	-	PUNCT
crl-15409	9	26	engi­	engi­	PROPN
crl-15409	9	27	neering	neere	VERB
crl-15409	9	28	team	team	NOUN
crl-15409	9	29	,	,	PUNCT
crl-15409	9	30	and	and	CCONJ
crl-15409	9	31	the	the	DET
crl-15409	9	32	undergraduate	undergraduate	NOUN
crl-15409	9	33	services	service	NOUN
crl-15409	9	34	team	team	NOUN
crl-15409	9	35	.	.	PUNCT
crl-15409	10	1	the	the	DET
crl-15409	10	2	undergraduate	undergraduate	ADJ
crl-15409	10	3	ser­	ser­	NOUN
crl-15409	10	4	vices	vice	NOUN
crl-15409	10	5	team	team	NOUN
crl-15409	10	6	is	be	AUX
crl-15409	10	7	in	in	ADP
crl-15409	10	8	charge	charge	NOUN
crl-15409	10	9	of	of	ADP
crl-15409	10	10	coordinating	coordinate	VERB
crl-15409	10	11	and	and	CCONJ
crl-15409	10	12	evaluating	evaluate	VERB
crl-15409	10	13	the	the	DET
crl-15409	10	14	public	public	ADJ
crl-15409	10	15	service	service	NOUN
crl-15409	10	16	desks	desk	NOUN
crl-15409	10	17	in	in	ADP
crl-15409	10	18	the	the	DET
crl-15409	10	19	main	main	ADJ
crl-15409	10	20	and	and	CCONJ
crl-15409	10	21	science	science	NOUN
crl-15409	10	22	-	-	PUNCT
crl-15409	10	23	engineering	engineering	NOUN
crl-15409	10	24	li­	li­	NOUN
crl-15409	10	25	braries	brarie	NOUN
crl-15409	10	26	.	.	PUNCT
crl-15409	11	1	during	during	ADP
crl-15409	11	2	the	the	DET
crl-15409	11	3	spring	spring	NOUN
crl-15409	11	4	of	of	ADP
crl-15409	11	5	1998	1998	NUM
crl-15409	11	6	,	,	PUNCT
crl-15409	11	7	this	this	DET
crl-15409	11	8	team	team	NOUN
crl-15409	11	9	decided	decide	VERB
crl-15409	11	10	to	to	PART
crl-15409	11	11	do	do	VERB
crl-15409	11	12	an	an	DET
crl-15409	11	13	in	in	ADP
crl-15409	11	14	-	-	PUNCT
crl-15409	11	15	depth	depth	NOUN
crl-15409	11	16	reference	reference	NOUN
crl-15409	11	17	evaluation	evaluation	NOUN
crl-15409	11	18	of	of	ADP
crl-15409	11	19	the	the	DET
crl-15409	11	20	main	main	ADJ
crl-15409	11	21	and	and	CCONJ
crl-15409	11	22	science	science	NOUN
crl-15409	11	23	refer­	refer­	PROPN
crl-15409	11	24	ence	ence	NOUN
crl-15409	11	25	desks	desk	NOUN
crl-15409	11	26	,	,	PUNCT
crl-15409	11	27	which	which	PRON
crl-15409	11	28	was	be	AUX
crl-15409	11	29	coordinated	coordinate	VERB
crl-15409	11	30	by	by	ADP
crl-15409	11	31	the	the	DET
crl-15409	11	32	author	author	NOUN
crl-15409	11	33	of	of	ADP
crl-15409	11	34	this	this	DET
crl-15409	11	35	article	article	NOUN
crl-15409	11	36	.	.	PUNCT
crl-15409	12	1	at	at	ADP
crl-15409	12	2	these	these	DET
crl-15409	12	3	reference	reference	NOUN
crl-15409	12	4	desks	desk	NOUN
crl-15409	12	5	are	be	AUX
crl-15409	12	6	representatives	representative	NOUN
crl-15409	12	7	from	from	ADP
crl-15409	12	8	almost	almost	ADV
crl-15409	12	9	all	all	DET
crl-15409	12	10	the	the	DET
crl-15409	12	11	library	library	ADJ
crl-15409	12	12	teams	team	NOUN
crl-15409	12	13	,	,	PUNCT
crl-15409	12	14	including	include	VERB
crl-15409	12	15	a	a	DET
crl-15409	12	16	combina­	combina­	NOUN
crl-15409	12	17	tion	tion	NOUN
crl-15409	12	18	of	of	ADP
crl-15409	12	19	librarians	librarian	NOUN
crl-15409	12	20	and	and	CCONJ
crl-15409	12	21	staff	staff	NOUN
crl-15409	12	22	members	member	NOUN
crl-15409	12	23	.	.	PUNCT
crl-15409	13	1	there	there	PRON
crl-15409	13	2	also	also	ADV
crl-15409	13	3	are	be	AUX
crl-15409	13	4	peer	peer	NOUN
crl-15409	13	5	information	information	NOUN
crl-15409	13	6	counse­	counse­	NOUN
crl-15409	13	7	lors	lor	NOUN
crl-15409	13	8	and	and	CCONJ
crl-15409	13	9	library	library	ADJ
crl-15409	13	10	school	school	NOUN
crl-15409	13	11	students	student	NOUN
crl-15409	13	12	who	who	PRON
crl-15409	13	13	work	work	VERB
crl-15409	13	14	on	on	ADP
crl-15409	13	15	the	the	DET
crl-15409	13	16	desks	desk	NOUN
crl-15409	13	17	at	at	ADP
crl-15409	13	18	night	night	NOUN
crl-15409	13	19	and	and	CCONJ
crl-15409	13	20	on	on	ADP
crl-15409	13	21	week­	week­	X
crl-15409	13	22	ends	end	VERB
crl-15409	13	23	.	.	PUNCT
crl-15409	14	1	because	because	SCONJ
crl-15409	14	2	they	they	PRON
crl-15409	14	3	are	be	AUX
crl-15409	14	4	not	not	PART
crl-15409	14	5	all	all	DET
crl-15409	14	6	librarians	librarian	NOUN
crl-15409	14	7	,	,	PUNCT
crl-15409	14	8	these	these	DET
crl-15409	14	9	groups	group	NOUN
crl-15409	14	10	of	of	ADP
crl-15409	14	11	people	people	NOUN
crl-15409	14	12	are	be	AUX
crl-15409	14	13	referred	refer	VERB
crl-15409	14	14	to	to	ADP
crl-15409	14	15	as	as	ADP
crl-15409	14	16	reference	reference	NOUN
crl-15409	14	17	service	service	NOUN
crl-15409	14	18	providers	provider	NOUN
crl-15409	14	19	.	.	PUNCT
crl-15409	15	1	although	although	SCONJ
crl-15409	15	2	they	they	PRON
crl-15409	15	3	work	work	VERB
crl-15409	15	4	during	during	ADP
crl-15409	15	5	the	the	DET
crl-15409	15	6	day	day	NOUN
crl-15409	15	7	,	,	PUNCT
crl-15409	15	8	evenings	evening	NOUN
crl-15409	15	9	,	,	PUNCT
crl-15409	15	10	and	and	CCONJ
crl-15409	15	11	week­	week­	X
crl-15409	15	12	ends	end	VERB
crl-15409	15	13	,	,	PUNCT
crl-15409	15	14	their	their	PRON
crl-15409	15	15	hours	hour	NOUN
crl-15409	15	16	are	be	AUX
crl-15409	15	17	not	not	PART
crl-15409	15	18	consistent	consistent	ADJ
crl-15409	15	19	and	and	CCONJ
crl-15409	15	20	there	there	PRON
crl-15409	15	21	is	be	VERB
crl-15409	15	22	always	always	ADV
crl-15409	15	23	room	room	NOUN
crl-15409	15	24	to	to	PART
crl-15409	15	25	trade	trade	VERB
crl-15409	15	26	hours	hour	NOUN
crl-15409	15	27	with	with	ADP
crl-15409	15	28	others	other	NOUN
crl-15409	15	29	on	on	ADP
crl-15409	15	30	a	a	DET
crl-15409	15	31	daily	daily	ADJ
crl-15409	15	32	basis	basis	NOUN
crl-15409	15	33	.	.	PUNCT
crl-15409	16	1	the	the	DET
crl-15409	16	2	average	average	ADJ
crl-15409	16	3	ref­	ref­	PROPN
crl-15409	16	4	erence	erence	PROPN
crl-15409	16	5	service	service	NOUN
crl-15409	16	6	provider	provider	NOUN
crl-15409	16	7	works	work	VERB
crl-15409	16	8	four	four	NUM
crl-15409	16	9	to	to	PART
crl-15409	16	10	six	six	NUM
crl-15409	16	11	hours	hour	NOUN
crl-15409	16	12	per	per	ADP
crl-15409	16	13	week	week	NOUN
crl-15409	16	14	.	.	PUNCT
crl-15409	17	1	problem	problem	VERB
crl-15409	17	2	the	the	DET
crl-15409	17	3	major	major	ADJ
crl-15409	17	4	problem	problem	NOUN
crl-15409	17	5	was	be	AUX
crl-15409	17	6	to	to	PART
crl-15409	17	7	evaluate	evaluate	VERB
crl-15409	17	8	refer­	refer­	PROPN
crl-15409	17	9	ence	ence	NOUN
crl-15409	17	10	service	service	NOUN
crl-15409	17	11	providers	provider	NOUN
crl-15409	17	12	who	who	PRON
crl-15409	17	13	have	have	VERB
crl-15409	17	14	very	very	ADV
crl-15409	17	15	inconsistent	inconsistent	ADJ
crl-15409	17	16	schedules	schedule	NOUN
crl-15409	17	17	.	.	PUNCT
crl-15409	18	1	most	most	ADJ
crl-15409	18	2	reference	reference	NOUN
crl-15409	18	3	service	service	NOUN
crl-15409	18	4	providers	provider	NOUN
crl-15409	18	5	trade	trade	VERB
crl-15409	18	6	with	with	ADP
crl-15409	18	7	each	each	DET
crl-15409	18	8	other	other	ADJ
crl-15409	18	9	pretty	pretty	ADV
crl-15409	18	10	consistently	consistently	ADV
crl-15409	18	11	;	;	PUNCT
crl-15409	18	12	moreover	moreover	ADV
crl-15409	18	13	,	,	PUNCT
crl-15409	18	14	temporar­	temporar­	ADJ
crl-15409	18	15	ies	ie	NOUN
crl-15409	18	16	sometimes	sometimes	ADV
crl-15409	18	17	are	be	AUX
crl-15409	18	18	hired	hire	VERB
crl-15409	18	19	as	as	ADP
crl-15409	18	20	“	"	PUNCT
crl-15409	18	21	fill	fill	NOUN
crl-15409	18	22	in	in	ADP
crl-15409	18	23	behind	behind	ADP
crl-15409	18	24	”	"	PUNCT
crl-15409	18	25	to	to	PART
crl-15409	18	26	help	help	VERB
crl-15409	18	27	librarians	librarian	NOUN
crl-15409	18	28	accomplish	accomplish	VERB
crl-15409	18	29	other	other	ADJ
crl-15409	18	30	stra­	stra­	ADJ
crl-15409	18	31	tegic	tegic	ADJ
crl-15409	18	32	work	work	NOUN
crl-15409	18	33	.	.	PUNCT
crl-15409	19	1	just	just	ADV
crl-15409	19	2	because	because	SCONJ
crl-15409	19	3	an	an	DET
crl-15409	19	4	individual	individual	NOUN
crl-15409	19	5	’s	’s	PART
crl-15409	19	6	name	name	NOUN
crl-15409	19	7	is	be	AUX
crl-15409	19	8	on	on	ADP
crl-15409	19	9	the	the	DET
crl-15409	19	10	schedule	schedule	NOUN
crl-15409	19	11	does	do	AUX
crl-15409	19	12	not	not	PART
crl-15409	19	13	mean	mean	VERB
crl-15409	19	14	elaina	elaina	PROPN
crl-15409	19	15	norlin	norlin	PROPN
crl-15409	19	16	is	be	AUX
crl-15409	19	17	an	an	DET
crl-15409	19	18	assistant	assistant	ADJ
crl-15409	19	19	librarian	librarian	NOUN
crl-15409	19	20	on	on	ADP
crl-15409	19	21	the	the	DET
crl-15409	19	22	undergraduate	undergraduate	NOUN
crl-15409	19	23	services	service	NOUN
crl-15409	19	24	team	team	NOUN
crl-15409	19	25	in	in	ADP
crl-15409	19	26	the	the	DET
crl-15409	19	27	main	main	ADJ
crl-15409	19	28	library	library	NOUN
crl-15409	19	29	at	at	ADP
crl-15409	19	30	the	the	DET
crl-15409	19	31	university	university	PROPN
crl-15409	19	32	of	of	ADP
crl-15409	19	33	arizona	arizona	PROPN
crl-15409	19	34	;	;	PUNCT
crl-15409	19	35	e	e	X
crl-15409	19	36	-	-	NOUN
crl-15409	19	37	mail	mail	NOUN
crl-15409	19	38	:	:	PUNCT
crl-15409	20	1	enorlin@bird.library.arizona.edu	enorlin@bird.library.arizona.edu	NOUN
crl-15409	20	2	.	.	PUNCT
crl-15409	21	1	546	546	NUM
crl-15409	21	2	mailto:enorlin@bird.library.arizona.edu	mailto:enorlin@bird.library.arizona.edu	NOUN
crl-15409	21	3	reference	reference	NOUN
crl-15409	21	4	evaluation	evaluation	NOUN
crl-15409	21	5	547	547	NUM
crl-15409	21	6	he	he	PRON
crl-15409	21	7	or	or	CCONJ
crl-15409	21	8	she	she	PRON
crl-15409	21	9	is	be	AUX
crl-15409	21	10	going	go	VERB
crl-15409	21	11	to	to	PART
crl-15409	21	12	work	work	VERB
crl-15409	21	13	those	those	DET
crl-15409	21	14	hours	hour	NOUN
crl-15409	21	15	.	.	PUNCT
crl-15409	22	1	another	another	DET
crl-15409	22	2	concern	concern	NOUN
crl-15409	22	3	was	be	AUX
crl-15409	22	4	that	that	SCONJ
crl-15409	22	5	some	some	DET
crl-15409	22	6	reference	reference	NOUN
crl-15409	22	7	service	service	NOUN
crl-15409	22	8	providers	provider	NOUN
crl-15409	22	9	feel	feel	VERB
crl-15409	22	10	that	that	SCONJ
crl-15409	22	11	“	"	PUNCT
crl-15409	22	12	approachabil­	approachabil­	PROPN
crl-15409	22	13	ity	ity	PROPN
crl-15409	22	14	”	"	PUNCT
crl-15409	22	15	is	be	AUX
crl-15409	22	16	the	the	DET
crl-15409	22	17	most	most	ADV
crl-15409	22	18	important	important	ADJ
crl-15409	22	19	quality	quality	NOUN
crl-15409	22	20	to	to	PART
crl-15409	22	21	have	have	VERB
crl-15409	22	22	on	on	ADP
crl-15409	22	23	the	the	DET
crl-15409	22	24	reference	reference	NOUN
crl-15409	22	25	desk	desk	NOUN
crl-15409	22	26	,	,	PUNCT
crl-15409	22	27	and	and	CCONJ
crl-15409	22	28	others	other	NOUN
crl-15409	22	29	think	think	VERB
crl-15409	22	30	that	that	SCONJ
crl-15409	22	31	the	the	DET
crl-15409	22	32	ability	ability	NOUN
crl-15409	22	33	to	to	PART
crl-15409	22	34	answer	answer	VERB
crl-15409	22	35	questions	question	NOUN
crl-15409	22	36	cor­	cor­	NOUN
crl-15409	22	37	rectly	rectly	ADV
crl-15409	22	38	constitutes	constitute	VERB
crl-15409	22	39	good	good	ADJ
crl-15409	22	40	service	service	NOUN
crl-15409	22	41	.	.	PUNCT
crl-15409	23	1	but	but	CCONJ
crl-15409	23	2	what	what	PRON
crl-15409	23	3	do	do	AUX
crl-15409	23	4	the	the	DET
crl-15409	23	5	students	student	NOUN
crl-15409	23	6	think	think	VERB
crl-15409	23	7	?	?	PUNCT
crl-15409	24	1	if	if	SCONJ
crl-15409	24	2	a	a	DET
crl-15409	24	3	reference	reference	NOUN
crl-15409	24	4	ser­	ser­	NOUN
crl-15409	24	5	vice	vice	NOUN
crl-15409	24	6	provider	provider	NOUN
crl-15409	24	7	does	do	AUX
crl-15409	24	8	not	not	PART
crl-15409	24	9	answer	answer	VERB
crl-15409	24	10	a	a	DET
crl-15409	24	11	question	question	NOUN
crl-15409	24	12	correctly	correctly	ADV
crl-15409	24	13	but	but	CCONJ
crl-15409	24	14	is	be	AUX
crl-15409	24	15	friendly	friendly	ADJ
crl-15409	24	16	,	,	PUNCT
crl-15409	24	17	will	will	AUX
crl-15409	24	18	the	the	DET
crl-15409	24	19	patron	patron	NOUN
crl-15409	24	20	the	the	DET
crl-15409	24	21	team	team	NOUN
crl-15409	24	22	also	also	ADV
crl-15409	24	23	decided	decide	VERB
crl-15409	24	24	to	to	PART
crl-15409	24	25	combine	combine	VERB
crl-15409	24	26	various	various	ADJ
crl-15409	24	27	qualitative	qualitative	ADJ
crl-15409	24	28	methods	method	NOUN
crl-15409	24	29	in	in	ADP
crl-15409	24	30	order	order	NOUN
crl-15409	24	31	to	to	PART
crl-15409	24	32	obtain	obtain	VERB
crl-15409	24	33	both	both	DET
crl-15409	24	34	general	general	ADJ
crl-15409	24	35	information	information	NOUN
crl-15409	24	36	(	(	PUNCT
crl-15409	24	37	surveys	survey	NOUN
crl-15409	24	38	)	)	PUNCT
crl-15409	24	39	and	and	CCONJ
crl-15409	24	40	specific	specific	ADJ
crl-15409	24	41	information	information	NOUN
crl-15409	24	42	(	(	PUNCT
crl-15409	24	43	unobtrusive	unobtrusive	ADJ
crl-15409	24	44	observation	observation	NOUN
crl-15409	24	45	and	and	CCONJ
crl-15409	24	46	focus	focus	NOUN
crl-15409	24	47	groups	group	NOUN
crl-15409	24	48	)	)	PUNCT
crl-15409	24	49	.	.	PUNCT
crl-15409	25	1	use	use	VERB
crl-15409	25	2	the	the	DET
crl-15409	25	3	reference	reference	NOUN
crl-15409	25	4	desk	desk	NOUN
crl-15409	25	5	again	again	ADV
crl-15409	25	6	?	?	PUNCT
crl-15409	26	1	a	a	DET
crl-15409	26	2	third	third	ADJ
crl-15409	26	3	con­	con­	NOUN
crl-15409	26	4	cern	cern	NOUN
crl-15409	26	5	centered	center	VERB
crl-15409	26	6	on	on	ADP
crl-15409	26	7	the	the	DET
crl-15409	26	8	concept	concept	NOUN
crl-15409	26	9	of	of	ADP
crl-15409	26	10	“	"	PUNCT
crl-15409	26	11	the	the	DET
crl-15409	26	12	cor­	cor­	PROPN
crl-15409	26	13	rect	rect	PROPN
crl-15409	26	14	answer	answer	NOUN
crl-15409	26	15	.	.	PUNCT
crl-15409	26	16	”	"	PUNCT
crl-15409	27	1	with	with	ADP
crl-15409	27	2	the	the	DET
crl-15409	27	3	wave	wave	NOUN
crl-15409	27	4	of	of	ADP
crl-15409	27	5	numer­	numer­	PROPN
crl-15409	27	6	ous	ous	ADJ
crl-15409	27	7	electronic	electronic	ADJ
crl-15409	27	8	resources	resource	NOUN
crl-15409	27	9	and	and	CCONJ
crl-15409	27	10	endless	endless	ADJ
crl-15409	27	11	choices	choice	NOUN
crl-15409	27	12	,	,	PUNCT
crl-15409	27	13	many	many	ADJ
crl-15409	27	14	students	student	NOUN
crl-15409	27	15	simply	simply	ADV
crl-15409	27	16	need	need	VERB
crl-15409	27	17	ideas	idea	NOUN
crl-15409	27	18	on	on	ADP
crl-15409	27	19	how	how	SCONJ
crl-15409	27	20	to	to	PART
crl-15409	27	21	get	get	AUX
crl-15409	27	22	started	start	VERB
crl-15409	27	23	rather	rather	ADV
crl-15409	27	24	than	than	ADP
crl-15409	27	25	a	a	DET
crl-15409	27	26	yes	yes	INTJ
crl-15409	27	27	or	or	CCONJ
crl-15409	27	28	no	no	DET
crl-15409	27	29	answer	answer	NOUN
crl-15409	27	30	.	.	PUNCT
crl-15409	28	1	in	in	ADP
crl-15409	28	2	this	this	DET
crl-15409	28	3	case	case	NOUN
crl-15409	28	4	,	,	PUNCT
crl-15409	28	5	will	will	AUX
crl-15409	28	6	the	the	DET
crl-15409	28	7	student	student	NOUN
crl-15409	28	8	be	be	AUX
crl-15409	28	9	satisfied	satisfied	ADJ
crl-15409	28	10	with	with	ADP
crl-15409	28	11	reference	reference	NOUN
crl-15409	28	12	service	service	NOUN
crl-15409	28	13	provid­	provid­	NOUN
crl-15409	28	14	ers	er	NOUN
crl-15409	28	15	helping	help	VERB
crl-15409	28	16	with	with	ADP
crl-15409	28	17	information	information	NOUN
crl-15409	28	18	literacy	literacy	NOUN
crl-15409	28	19	skills	skill	NOUN
crl-15409	28	20	,	,	PUNCT
crl-15409	28	21	instead	instead	ADV
crl-15409	28	22	of	of	ADP
crl-15409	28	23	just	just	ADV
crl-15409	28	24	pointing	point	VERB
crl-15409	28	25	out	out	ADP
crl-15409	28	26	right	right	ADV
crl-15409	28	27	or	or	CCONJ
crl-15409	28	28	wrong	wrong	ADJ
crl-15409	28	29	answers	answer	NOUN
crl-15409	28	30	?	?	PUNCT
crl-15409	29	1	solution	solution	NOUN
crl-15409	29	2	it	it	PRON
crl-15409	29	3	was	be	AUX
crl-15409	29	4	going	go	VERB
crl-15409	29	5	to	to	PART
crl-15409	29	6	be	be	AUX
crl-15409	29	7	impossible	impossible	ADJ
crl-15409	29	8	to	to	PART
crl-15409	29	9	get	get	VERB
crl-15409	29	10	indi­	indi­	ADJ
crl-15409	29	11	vidualized	vidualize	VERB
crl-15409	29	12	reference	reference	NOUN
crl-15409	29	13	assessments	assessment	NOUN
crl-15409	29	14	,	,	PUNCT
crl-15409	29	15	based	base	VERB
crl-15409	29	16	on	on	ADP
crl-15409	29	17	the	the	DET
crl-15409	29	18	average	average	ADJ
crl-15409	29	19	reference	reference	NOUN
crl-15409	29	20	desk	desk	NOUN
crl-15409	29	21	schedule	schedule	NOUN
crl-15409	29	22	.	.	PUNCT
crl-15409	30	1	therefore	therefore	ADV
crl-15409	30	2	,	,	PUNCT
crl-15409	30	3	before	before	ADP
crl-15409	30	4	beginning	begin	VERB
crl-15409	30	5	the	the	DET
crl-15409	30	6	process	process	NOUN
crl-15409	30	7	,	,	PUNCT
crl-15409	30	8	it	it	PRON
crl-15409	30	9	was	be	AUX
crl-15409	30	10	explained	explain	VERB
crl-15409	30	11	that	that	SCONJ
crl-15409	30	12	reference	reference	NOUN
crl-15409	30	13	service	service	NOUN
crl-15409	30	14	providers	provider	NOUN
crl-15409	30	15	would	would	AUX
crl-15409	30	16	be	be	AUX
crl-15409	30	17	treated	treat	VERB
crl-15409	30	18	as	as	ADP
crl-15409	30	19	one	one	NUM
crl-15409	30	20	team	team	NOUN
crl-15409	30	21	.	.	PUNCT
crl-15409	31	1	this	this	DET
crl-15409	31	2	model	model	NOUN
crl-15409	31	3	goes	go	VERB
crl-15409	31	4	along	along	ADP
crl-15409	31	5	with	with	ADP
crl-15409	31	6	the	the	DET
crl-15409	31	7	library	library	NOUN
crl-15409	31	8	’s	’s	PART
crl-15409	31	9	team	team	NOUN
crl-15409	31	10	-	-	PUNCT
crl-15409	31	11	based	base	VERB
crl-15409	31	12	environment	environment	NOUN
crl-15409	31	13	and	and	CCONJ
crl-15409	31	14	allowed	allow	VERB
crl-15409	31	15	the	the	DET
crl-15409	31	16	undergraduate	undergraduate	NOUN
crl-15409	31	17	service	service	NOUN
crl-15409	31	18	team	team	NOUN
crl-15409	31	19	not	not	PART
crl-15409	31	20	to	to	PART
crl-15409	31	21	overgeneralize	overgeneralize	VERB
crl-15409	31	22	a	a	DET
crl-15409	31	23	specific	specific	ADJ
crl-15409	31	24	person	person	NOUN
crl-15409	31	25	’s	’s	PART
crl-15409	31	26	perfor­	perfor­	NOUN
crl-15409	31	27	mance	mance	NOUN
crl-15409	31	28	.	.	PUNCT
crl-15409	32	1	any	any	DET
crl-15409	32	2	training	training	NOUN
crl-15409	32	3	afterwards	afterwards	ADV
crl-15409	32	4	would	would	AUX
crl-15409	32	5	be	be	AUX
crl-15409	32	6	given	give	VERB
crl-15409	32	7	to	to	ADP
crl-15409	32	8	all	all	DET
crl-15409	32	9	reference	reference	NOUN
crl-15409	32	10	service	service	NOUN
crl-15409	32	11	providers	provider	NOUN
crl-15409	32	12	.	.	PUNCT
crl-15409	33	1	the	the	DET
crl-15409	33	2	team	team	NOUN
crl-15409	33	3	also	also	ADV
crl-15409	33	4	decided	decide	VERB
crl-15409	33	5	to	to	PART
crl-15409	33	6	combine	combine	VERB
crl-15409	33	7	vari­	vari­	PROPN
crl-15409	33	8	ous	ous	ADJ
crl-15409	33	9	qualitative	qualitative	ADJ
crl-15409	33	10	methods	method	NOUN
crl-15409	33	11	in	in	ADP
crl-15409	33	12	order	order	NOUN
crl-15409	33	13	to	to	ADP
crl-15409	33	14	ob­	ob­	NOUN
crl-15409	33	15	tain	tain	PROPN
crl-15409	33	16	both	both	DET
crl-15409	33	17	general	general	ADJ
crl-15409	33	18	information	information	NOUN
crl-15409	33	19	(	(	PUNCT
crl-15409	33	20	surveys	survey	NOUN
crl-15409	33	21	)	)	PUNCT
crl-15409	33	22	and	and	CCONJ
crl-15409	33	23	specific	specific	ADJ
crl-15409	33	24	information	information	NOUN
crl-15409	33	25	(	(	PUNCT
crl-15409	33	26	unobtrusive	unobtrusive	ADJ
crl-15409	33	27	observation	observation	NOUN
crl-15409	33	28	and	and	CCONJ
crl-15409	33	29	focus	focus	NOUN
crl-15409	33	30	groups	group	NOUN
crl-15409	33	31	)	)	PUNCT
crl-15409	33	32	.	.	PUNCT
crl-15409	34	1	in	in	ADP
crl-15409	34	2	addi­	addi­	NUM
crl-15409	34	3	tion	tion	NOUN
crl-15409	34	4	,	,	PUNCT
crl-15409	34	5	the	the	DET
crl-15409	34	6	team	team	NOUN
crl-15409	34	7	wanted	want	VERB
crl-15409	34	8	to	to	PART
crl-15409	34	9	have	have	VERB
crl-15409	34	10	a	a	DET
crl-15409	34	11	chance	chance	NOUN
crl-15409	34	12	to	to	PART
crl-15409	34	13	follow	follow	VERB
crl-15409	34	14	up	up	ADP
crl-15409	34	15	on	on	ADP
crl-15409	34	16	participant	participant	ADJ
crl-15409	34	17	questions	question	NOUN
crl-15409	34	18	or	or	CCONJ
crl-15409	34	19	thoughts	thought	NOUN
crl-15409	34	20	that	that	PRON
crl-15409	34	21	needed	need	VERB
crl-15409	34	22	clarification	clarification	NOUN
crl-15409	34	23	.	.	PUNCT
crl-15409	35	1	there­	there­	ADJ
crl-15409	35	2	fore	fore	NOUN
crl-15409	35	3	,	,	PUNCT
crl-15409	35	4	the	the	DET
crl-15409	35	5	reference	reference	NOUN
crl-15409	35	6	evaluation	evaluation	NOUN
crl-15409	35	7	consisted	consist	VERB
crl-15409	35	8	of	of	ADP
crl-15409	35	9	three	three	NUM
crl-15409	35	10	steps	step	NOUN
crl-15409	35	11	:	:	PUNCT
crl-15409	35	12	a	a	DET
crl-15409	35	13	survey	survey	NOUN
crl-15409	35	14	for	for	ADP
crl-15409	35	15	demographic	demographic	ADJ
crl-15409	35	16	in­	in­	NOUN
crl-15409	35	17	formation	formation	NOUN
crl-15409	35	18	,	,	PUNCT
crl-15409	35	19	an	an	DET
crl-15409	35	20	unobtrusive	unobtrusive	ADJ
crl-15409	35	21	observation	observation	NOUN
crl-15409	35	22	to	to	PART
crl-15409	35	23	get	get	VERB
crl-15409	35	24	feedback	feedback	NOUN
crl-15409	35	25	immediately	immediately	ADV
crl-15409	35	26	after	after	ADP
crl-15409	35	27	the	the	DET
crl-15409	35	28	refer­	refer­	PROPN
crl-15409	35	29	ence	ence	NOUN
crl-15409	35	30	transaction	transaction	NOUN
crl-15409	35	31	,	,	PUNCT
crl-15409	35	32	and	and	CCONJ
crl-15409	35	33	a	a	DET
crl-15409	35	34	focus	focus	NOUN
crl-15409	35	35	group	group	NOUN
crl-15409	35	36	ses­	ses­	PROPN
crl-15409	35	37	sion	sion	PROPN
crl-15409	35	38	to	to	PART
crl-15409	35	39	obtain	obtain	VERB
crl-15409	35	40	detailed	detailed	ADJ
crl-15409	35	41	information	information	NOUN
crl-15409	35	42	.	.	PUNCT
crl-15409	36	1	literature	literature	NOUN
crl-15409	36	2	review	review	PROPN
crl-15409	36	3	for	for	ADP
crl-15409	36	4	the	the	DET
crl-15409	36	5	literature	literature	PROPN
crl-15409	36	6	review	review	PROPN
crl-15409	36	7	,	,	PUNCT
crl-15409	36	8	the	the	DET
crl-15409	36	9	undergradu­	undergradu­	NOUN
crl-15409	36	10	ate	eat	VERB
crl-15409	36	11	services	service	NOUN
crl-15409	36	12	team	team	NOUN
crl-15409	36	13	mainly	mainly	ADV
crl-15409	36	14	wanted	want	VERB
crl-15409	36	15	to	to	PART
crl-15409	36	16	learn	learn	VERB
crl-15409	36	17	more	more	ADJ
crl-15409	36	18	about	about	ADP
crl-15409	36	19	unobtrusive	unobtrusive	ADJ
crl-15409	36	20	observation	observation	NOUN
crl-15409	36	21	studies	study	NOUN
crl-15409	36	22	.	.	PUNCT
crl-15409	37	1	there	there	PRON
crl-15409	37	2	is	be	VERB
crl-15409	37	3	plenty	plenty	NOUN
crl-15409	37	4	of	of	ADP
crl-15409	37	5	information	information	NOUN
crl-15409	37	6	about	about	ADP
crl-15409	37	7	surveys	survey	NOUN
crl-15409	37	8	as	as	ADP
crl-15409	37	9	reference	reference	NOUN
crl-15409	37	10	assessments	assessment	NOUN
crl-15409	37	11	,	,	PUNCT
crl-15409	37	12	and	and	CCONJ
crl-15409	37	13	the	the	DET
crl-15409	37	14	questionnaire	questionnaire	NOUN
crl-15409	37	15	in	in	ADP
crl-15409	37	16	the	the	DET
crl-15409	37	17	team	team	NOUN
crl-15409	37	18	’s	’s	PART
crl-15409	37	19	refer­	refer­	PROPN
crl-15409	37	20	ence	ence	NOUN
crl-15409	37	21	evaluation	evaluation	NOUN
crl-15409	37	22	was	be	AUX
crl-15409	37	23	used	use	VERB
crl-15409	37	24	only	only	ADV
crl-15409	37	25	to	to	PART
crl-15409	37	26	obtain	obtain	VERB
crl-15409	37	27	demographic	demographic	ADJ
crl-15409	37	28	information	information	NOUN
crl-15409	37	29	.	.	PUNCT
crl-15409	38	1	the	the	DET
crl-15409	38	2	univer­	univer­	PROPN
crl-15409	38	3	sity	sity	NOUN
crl-15409	38	4	of	of	ADP
crl-15409	38	5	arizona	arizona	PROPN
crl-15409	38	6	also	also	ADV
crl-15409	38	7	had	have	AUX
crl-15409	38	8	conducted	conduct	VERB
crl-15409	38	9	nu­	nu­	ADJ
crl-15409	38	10	merous	merous	ADJ
crl-15409	38	11	focus	focus	NOUN
crl-15409	38	12	group	group	NOUN
crl-15409	38	13	sessions	session	NOUN
crl-15409	38	14	;	;	PUNCT
crl-15409	38	15	therefore	therefore	ADV
crl-15409	38	16	,	,	PUNCT
crl-15409	38	17	the	the	DET
crl-15409	38	18	team	team	NOUN
crl-15409	38	19	already	already	ADV
crl-15409	38	20	had	have	VERB
crl-15409	38	21	internal	internal	ADJ
crl-15409	38	22	resources	resource	NOUN
crl-15409	38	23	it	it	PRON
crl-15409	38	24	could	could	AUX
crl-15409	38	25	tap	tap	VERB
crl-15409	38	26	to	to	PART
crl-15409	38	27	find	find	VERB
crl-15409	38	28	out	out	ADP
crl-15409	38	29	how	how	SCONJ
crl-15409	38	30	to	to	PART
crl-15409	38	31	conduct	conduct	VERB
crl-15409	38	32	focus	focus	NOUN
crl-15409	38	33	groups	group	NOUN
crl-15409	38	34	.	.	PUNCT
crl-15409	39	1	nevertheless	nevertheless	ADV
crl-15409	39	2	,	,	PUNCT
crl-15409	39	3	only	only	ADV
crl-15409	39	4	a	a	DET
crl-15409	39	5	few	few	ADJ
crl-15409	39	6	libraries	library	NOUN
crl-15409	39	7	have	have	AUX
crl-15409	39	8	utilized	utilize	VERB
crl-15409	39	9	unobtrusive	unobtrusive	ADJ
crl-15409	39	10	obser­	obser­	PROPN
crl-15409	39	11	vation	vation	NOUN
crl-15409	39	12	studies	study	NOUN
crl-15409	39	13	in	in	ADP
crl-15409	39	14	their	their	PRON
crl-15409	39	15	reference	reference	NOUN
crl-15409	39	16	assess­	assess­	NUM
crl-15409	39	17	ments	ment	NOUN
crl-15409	39	18	.	.	PUNCT
crl-15409	40	1	unobtrusive	unobtrusive	ADJ
crl-15409	40	2	observation	observation	NOUN
crl-15409	40	3	has	have	AUX
crl-15409	40	4	been	be	AUX
crl-15409	40	5	used	use	VERB
crl-15409	40	6	for	for	ADP
crl-15409	40	7	years	year	NOUN
crl-15409	40	8	in	in	ADP
crl-15409	40	9	the	the	DET
crl-15409	40	10	business	business	NOUN
crl-15409	40	11	sector	sector	NOUN
crl-15409	40	12	,	,	PUNCT
crl-15409	40	13	with	with	ADP
crl-15409	40	14	individuals	individual	NOUN
crl-15409	40	15	commonly	commonly	ADV
crl-15409	40	16	known	know	VERB
crl-15409	40	17	as	as	ADP
crl-15409	40	18	“	"	PUNCT
crl-15409	40	19	secret	secret	ADJ
crl-15409	40	20	shoppers	shopper	NOUN
crl-15409	40	21	.	.	PUNCT
crl-15409	40	22	”	"	PUNCT
crl-15409	41	1	some	some	DET
crl-15409	41	2	businesses	business	NOUN
crl-15409	41	3	actually	actually	ADV
crl-15409	41	4	em­	em­	NOUN
crl-15409	41	5	ploy	ploy	VERB
crl-15409	41	6	secret	secret	ADJ
crl-15409	41	7	shoppers	shopper	NOUN
crl-15409	41	8	to	to	PART
crl-15409	41	9	check	check	VERB
crl-15409	41	10	out	out	ADP
crl-15409	41	11	cus­	cus­	NOUN
crl-15409	41	12	tomer	tomer	NOUN
crl-15409	41	13	relations	relation	NOUN
crl-15409	41	14	,	,	PUNCT
crl-15409	41	15	products	product	NOUN
crl-15409	41	16	,	,	PUNCT
crl-15409	41	17	pricing	pricing	NOUN
crl-15409	41	18	,	,	PUNCT
crl-15409	41	19	and	and	CCONJ
crl-15409	41	20	so	so	ADV
crl-15409	41	21	on.1	on.1	PROPN
crl-15409	41	22	most	most	ADV
crl-15409	41	23	secret	secret	ADJ
crl-15409	41	24	shoppers	shopper	NOUN
crl-15409	41	25	pose	pose	VERB
crl-15409	41	26	as	as	ADP
crl-15409	41	27	real	real	ADJ
crl-15409	41	28	customers	customer	NOUN
crl-15409	41	29	and	and	CCONJ
crl-15409	41	30	provide	provide	VERB
crl-15409	41	31	a	a	DET
crl-15409	41	32	detailed	detailed	ADJ
crl-15409	41	33	report	report	NOUN
crl-15409	41	34	on	on	ADP
crl-15409	41	35	any	any	DET
crl-15409	41	36	particular	particular	ADJ
crl-15409	41	37	findings.2	findings.2	ADP
crl-15409	41	38	the	the	DET
crl-15409	41	39	library	library	NOUN
crl-15409	41	40	’s	’s	PART
crl-15409	41	41	definition	definition	NOUN
crl-15409	41	42	for	for	ADP
crl-15409	41	43	unobtrusive	unobtrusive	ADJ
crl-15409	41	44	observation	observation	NOUN
crl-15409	41	45	studies	study	NOUN
crl-15409	41	46	is	be	AUX
crl-15409	41	47	that	that	SCONJ
crl-15409	41	48	they	they	PRON
crl-15409	41	49	are	be	AUX
crl-15409	41	50	“	"	PUNCT
crl-15409	41	51	a	a	DET
crl-15409	41	52	predetermined	predetermined	ADJ
crl-15409	41	53	set	set	NOUN
crl-15409	41	54	of	of	ADP
crl-15409	41	55	test	test	NOUN
crl-15409	41	56	questions	question	NOUN
crl-15409	41	57	,	,	PUNCT
crl-15409	41	58	which	which	PRON
crl-15409	41	59	are	be	AUX
crl-15409	41	60	given	give	VERB
crl-15409	41	61	to	to	PART
crl-15409	41	62	reference	reference	NOUN
crl-15409	41	63	librarians	librarian	NOUN
crl-15409	41	64	and	and	CCONJ
crl-15409	41	65	staff	staff	NOUN
crl-15409	41	66	members	member	NOUN
crl-15409	41	67	without	without	ADP
crl-15409	41	68	their	their	PRON
crl-15409	41	69	knowledge	knowledge	NOUN
crl-15409	41	70	.	.	PUNCT
crl-15409	41	71	”3	”3	PUNCT
crl-15409	42	1	the	the	DET
crl-15409	42	2	research­	research­	ADJ
crl-15409	42	3	ers	er	NOUN
crl-15409	42	4	popularly	popularly	ADV
crl-15409	42	5	accredited	accredit	VERB
crl-15409	42	6	with	with	ADP
crl-15409	42	7	putting	put	VERB
crl-15409	42	8	un­	un­	PUNCT
crl-15409	42	9	obtrusive	obtrusive	ADJ
crl-15409	42	10	observation	observation	NOUN
crl-15409	42	11	on	on	ADP
crl-15409	42	12	the	the	DET
crl-15409	42	13	map	map	NOUN
crl-15409	42	14	are	be	AUX
crl-15409	42	15	pe­	pe­	PROPN
crl-15409	42	16	ter	ter	PROPN
crl-15409	42	17	hernon	hernon	PROPN
crl-15409	42	18	and	and	CCONJ
crl-15409	42	19	charles	charles	PROPN
crl-15409	42	20	r.	r.	PROPN
crl-15409	42	21	mcclure	mcclure	PROPN
crl-15409	42	22	.	.	PUNCT
crl-15409	43	1	they	they	PRON
crl-15409	43	2	came	come	VERB
crl-15409	43	3	up	up	ADP
crl-15409	43	4	with	with	ADP
crl-15409	43	5	the	the	DET
crl-15409	43	6	55	55	NUM
crl-15409	43	7	percent	percent	NOUN
crl-15409	43	8	rule	rule	NOUN
crl-15409	43	9	on	on	ADP
crl-15409	43	10	an­	an­	NOUN
crl-15409	43	11	swering	swere	VERB
crl-15409	43	12	reference	reference	NOUN
crl-15409	43	13	questions	question	NOUN
crl-15409	43	14	correctly.4	correctly.4	ADP
crl-15409	43	15	their	their	PRON
crl-15409	43	16	unobtrusive	unobtrusive	ADJ
crl-15409	43	17	model	model	NOUN
crl-15409	43	18	for	for	ADP
crl-15409	43	19	testing	test	VERB
crl-15409	43	20	refer­	refer­	PROPN
crl-15409	43	21	ence	ence	PROPN
crl-15409	43	22	service	service	NOUN
crl-15409	43	23	assumed	assume	VERB
crl-15409	43	24	that	that	SCONJ
crl-15409	43	25	there	there	PRON
crl-15409	43	26	is	be	VERB
crl-15409	43	27	one	one	NUM
crl-15409	43	28	right	right	NOUN
crl-15409	43	29	or	or	CCONJ
crl-15409	43	30	wrong	wrong	ADJ
crl-15409	43	31	answer	answer	NOUN
crl-15409	43	32	and	and	CCONJ
crl-15409	43	33	that	that	SCONJ
crl-15409	43	34	the	the	DET
crl-15409	43	35	librarian	librarian	NOUN
crl-15409	43	36	is	be	AUX
crl-15409	43	37	responsible	responsible	ADJ
crl-15409	43	38	for	for	ADP
crl-15409	43	39	providing	provide	VERB
crl-15409	43	40	the	the	DET
crl-15409	43	41	correct	correct	ADJ
crl-15409	43	42	one	one	NUM
crl-15409	43	43	.	.	PUNCT
crl-15409	44	1	in	in	ADP
crl-15409	44	2	their	their	PRON
crl-15409	44	3	research	research	NOUN
crl-15409	44	4	study	study	NOUN
crl-15409	44	5	,	,	PUNCT
crl-15409	44	6	participants	participant	NOUN
crl-15409	44	7	were	be	AUX
crl-15409	44	8	trained	train	VERB
crl-15409	44	9	to	to	PART
crl-15409	44	10	ask	ask	VERB
crl-15409	44	11	the	the	DET
crl-15409	44	12	librarian	librarian	ADJ
crl-15409	44	13	specific	specific	ADJ
crl-15409	44	14	ques­	ques­	PROPN
crl-15409	44	15	tions	tion	NOUN
crl-15409	44	16	of	of	ADP
crl-15409	44	17	varying	vary	VERB
crl-15409	44	18	complexity.5	complexity.5	PROPN
crl-15409	44	19	the	the	DET
crl-15409	44	20	under­	under­	PROPN
crl-15409	44	21	graduate	graduate	NOUN
crl-15409	44	22	services	service	NOUN
crl-15409	44	23	team	team	NOUN
crl-15409	44	24	wanted	want	VERB
crl-15409	44	25	to	to	PART
crl-15409	44	26	add	add	VERB
crl-15409	44	27	to	to	ADP
crl-15409	44	28	this	this	DET
crl-15409	44	29	groundbreaking	groundbreake	VERB
crl-15409	44	30	research	research	NOUN
crl-15409	44	31	by	by	ADP
crl-15409	44	32	somehow	somehow	ADV
crl-15409	44	33	incorporating	incorporate	VERB
crl-15409	44	34	behavioral	behavioral	ADJ
crl-15409	44	35	traits	trait	NOUN
crl-15409	44	36	within	within	ADP
crl-15409	44	37	the	the	DET
crl-15409	44	38	unobtrusive	unobtrusive	ADJ
crl-15409	44	39	questionnaire	questionnaire	NOUN
crl-15409	44	40	.	.	PUNCT
crl-15409	45	1	548	548	NUM
crl-15409	45	2	college	college	PROPN
crl-15409	45	3	&	&	CCONJ
crl-15409	45	4	research	research	PROPN
crl-15409	45	5	libraries	library	NOUN
crl-15409	45	6	november	november	PROPN
crl-15409	45	7	2000	2000	NUM
crl-15409	45	8	a	a	DET
crl-15409	45	9	few	few	ADJ
crl-15409	45	10	authors	author	NOUN
crl-15409	45	11	have	have	AUX
crl-15409	45	12	written	write	VERB
crl-15409	45	13	articles	article	NOUN
crl-15409	45	14	on	on	ADP
crl-15409	45	15	some	some	PRON
crl-15409	45	16	of	of	ADP
crl-15409	45	17	the	the	DET
crl-15409	45	18	flaws	flaw	NOUN
crl-15409	45	19	of	of	ADP
crl-15409	45	20	looking	look	VERB
crl-15409	45	21	for	for	ADP
crl-15409	45	22	customer	customer	NOUN
crl-15409	45	23	satisfaction	satisfaction	NOUN
crl-15409	45	24	in	in	ADP
crl-15409	45	25	right	right	ADJ
crl-15409	45	26	or	or	CCONJ
crl-15409	45	27	wrong	wrong	ADJ
crl-15409	45	28	answers	answer	NOUN
crl-15409	45	29	.	.	PUNCT
crl-15409	46	1	joan	joan	PROPN
crl-15409	46	2	durrance	durrance	PROPN
crl-15409	46	3	stressed	stress	VERB
crl-15409	46	4	that	that	SCONJ
crl-15409	46	5	a	a	DET
crl-15409	46	6	good	good	ADJ
crl-15409	46	7	mea­	mea­	NOUN
crl-15409	46	8	sure	sure	ADJ
crl-15409	46	9	for	for	ADP
crl-15409	46	10	customer	customer	NOUN
crl-15409	46	11	satisfaction	satisfaction	NOUN
crl-15409	46	12	is	be	AUX
crl-15409	46	13	not	not	PART
crl-15409	46	14	only	only	ADV
crl-15409	46	15	if	if	SCONJ
crl-15409	46	16	the	the	DET
crl-15409	46	17	person	person	NOUN
crl-15409	46	18	receives	receive	VERB
crl-15409	46	19	the	the	DET
crl-15409	46	20	right	right	ADJ
crl-15409	46	21	answer	answer	NOUN
crl-15409	46	22	,	,	PUNCT
crl-15409	46	23	but	but	CCONJ
crl-15409	46	24	also	also	ADV
crl-15409	46	25	“	"	PUNCT
crl-15409	46	26	the	the	DET
crl-15409	46	27	willingness	willingness	NOUN
crl-15409	46	28	of	of	ADP
crl-15409	46	29	the	the	DET
crl-15409	46	30	inquirer	inquirer	NOUN
crl-15409	46	31	to	to	PART
crl-15409	46	32	return	return	VERB
crl-15409	46	33	to	to	ADP
crl-15409	46	34	the	the	DET
crl-15409	46	35	staff	staff	NOUN
crl-15409	46	36	member	member	NOUN
crl-15409	46	37	at	at	ADP
crl-15409	46	38	a	a	DET
crl-15409	46	39	later	later	ADJ
crl-15409	46	40	time	time	NOUN
crl-15409	46	41	.	.	PUNCT
crl-15409	46	42	”6	”6	PUNCT
crl-15409	47	1	carolyn	carolyn	PROPN
crl-15409	47	2	w.	w.	PROPN
crl-15409	47	3	jardine	jardine	PROPN
crl-15409	47	4	stated	state	VERB
crl-15409	47	5	that	that	SCONJ
crl-15409	47	6	patrons	patron	NOUN
crl-15409	47	7	“	"	PUNCT
crl-15409	47	8	will	will	AUX
crl-15409	47	9	judge	judge	VERB
crl-15409	47	10	the	the	DET
crl-15409	47	11	service	service	NOUN
crl-15409	47	12	they	they	PRON
crl-15409	47	13	receive	receive	VERB
crl-15409	47	14	not	not	PART
crl-15409	47	15	only	only	ADV
crl-15409	47	16	on	on	ADP
crl-15409	47	17	whether	whether	SCONJ
crl-15409	47	18	or	or	CCONJ
crl-15409	47	19	not	not	PART
crl-15409	47	20	they	they	PRON
crl-15409	47	21	get	get	VERB
crl-15409	47	22	what	what	PRON
crl-15409	47	23	they	they	PRON
crl-15409	47	24	came	come	VERB
crl-15409	47	25	in	in	ADP
crl-15409	47	26	for	for	ADP
crl-15409	47	27	,	,	PUNCT
crl-15409	47	28	but	but	CCONJ
crl-15409	47	29	also	also	ADV
crl-15409	47	30	on	on	ADP
crl-15409	47	31	the	the	DET
crl-15409	47	32	reference	reference	NOUN
crl-15409	47	33	li­	li­	NOUN
crl-15409	47	34	brarians	brarian	VERB
crl-15409	47	35	attitude	attitude	NOUN
crl-15409	47	36	behavior	behavior	NOUN
crl-15409	47	37	,	,	PUNCT
crl-15409	47	38	interest	interest	NOUN
crl-15409	47	39	and	and	CCONJ
crl-15409	47	40	enthusiam	enthusiam	PROPN
crl-15409	47	41	.	.	PUNCT
crl-15409	47	42	”7	”7	PUNCT
crl-15409	48	1	the	the	DET
crl-15409	48	2	closest	close	ADJ
crl-15409	48	3	article	article	NOUN
crl-15409	48	4	that	that	PRON
crl-15409	48	5	addressed	address	VERB
crl-15409	48	6	us­	us­	NOUN
crl-15409	48	7	ing	e	VERB
crl-15409	48	8	multiple	multiple	ADJ
crl-15409	48	9	qualitative	qualitative	ADJ
crl-15409	48	10	techniques	technique	NOUN
crl-15409	48	11	is	be	AUX
crl-15409	48	12	“	"	PUNCT
crl-15409	48	13	using	use	VERB
crl-15409	48	14	undergraduate	undergraduate	ADJ
crl-15409	48	15	marketing	marketing	NOUN
crl-15409	48	16	stu­	stu­	NOUN
crl-15409	48	17	dents	dent	NOUN
crl-15409	48	18	in	in	ADP
crl-15409	48	19	an	an	DET
crl-15409	48	20	unobtrusive	unobtrusive	ADJ
crl-15409	48	21	observation	observation	NOUN
crl-15409	48	22	.	.	PUNCT
crl-15409	48	23	”	"	PUNCT
crl-15409	49	1	in	in	ADP
crl-15409	49	2	it	it	PRON
crl-15409	49	3	,	,	PUNCT
crl-15409	49	4	the	the	DET
crl-15409	49	5	librarians	librarian	NOUN
crl-15409	49	6	worked	work	VERB
crl-15409	49	7	with	with	ADP
crl-15409	49	8	an	an	DET
crl-15409	49	9	upperlevel	upperlevel	ADJ
crl-15409	49	10	marketing	marketing	NOUN
crl-15409	49	11	class	class	NOUN
crl-15409	49	12	that	that	PRON
crl-15409	49	13	participated	participate	VERB
crl-15409	49	14	in	in	ADP
crl-15409	49	15	the	the	DET
crl-15409	49	16	unobtrusive	unobtrusive	ADJ
crl-15409	49	17	study	study	NOUN
crl-15409	49	18	as	as	ADP
crl-15409	49	19	a	a	DET
crl-15409	49	20	for	for	ADP
crl-15409	49	21	-	-	PUNCT
crl-15409	49	22	credit	credit	NOUN
crl-15409	49	23	class	class	NOUN
crl-15409	49	24	exercise.8	exercise.8	VERB
crl-15409	49	25	the	the	DET
crl-15409	49	26	goal	goal	NOUN
crl-15409	49	27	of	of	ADP
crl-15409	49	28	the	the	DET
crl-15409	49	29	study	study	NOUN
crl-15409	49	30	was	be	AUX
crl-15409	49	31	to	to	PART
crl-15409	49	32	evaluate	evaluate	VERB
crl-15409	49	33	the	the	DET
crl-15409	49	34	accuracy	accuracy	NOUN
crl-15409	49	35	and	and	CCONJ
crl-15409	49	36	thoroughness	thoroughness	NOUN
crl-15409	49	37	of	of	ADP
crl-15409	49	38	the	the	DET
crl-15409	49	39	reference	reference	NOUN
crl-15409	49	40	answer.9	answer.9	ADP
crl-15409	49	41	after	after	ADP
crl-15409	49	42	the	the	DET
crl-15409	49	43	refer­	refer­	PROPN
crl-15409	49	44	ence	ence	NOUN
crl-15409	49	45	encounter	encounter	NOUN
crl-15409	49	46	,	,	PUNCT
crl-15409	49	47	students	student	NOUN
crl-15409	49	48	filled	fill	VERB
crl-15409	49	49	out	out	ADP
crl-15409	49	50	the	the	DET
crl-15409	49	51	evaluation	evaluation	NOUN
crl-15409	49	52	questionnaire	questionnaire	NOUN
crl-15409	49	53	and	and	CCONJ
crl-15409	49	54	then	then	ADV
crl-15409	49	55	met	meet	VERB
crl-15409	49	56	with	with	ADP
crl-15409	49	57	the	the	DET
crl-15409	49	58	two	two	NUM
crl-15409	49	59	librarians	librarian	NOUN
crl-15409	49	60	to	to	PART
crl-15409	49	61	discuss	discuss	VERB
crl-15409	49	62	their	their	PRON
crl-15409	49	63	experience	experience	NOUN
crl-15409	49	64	.	.	PUNCT
crl-15409	50	1	the	the	DET
crl-15409	50	2	focus	focus	NOUN
crl-15409	50	3	group	group	NOUN
crl-15409	50	4	session	session	NOUN
crl-15409	50	5	lasted	last	VERB
crl-15409	50	6	about	about	ADV
crl-15409	50	7	an	an	PRON
crl-15409	50	8	hour	hour	NOUN
crl-15409	50	9	,	,	PUNCT
crl-15409	50	10	and	and	CCONJ
crl-15409	50	11	the	the	DET
crl-15409	50	12	librarians	librarian	NOUN
crl-15409	50	13	were	be	AUX
crl-15409	50	14	able	able	ADJ
crl-15409	50	15	to	to	PART
crl-15409	50	16	expound	expound	VERB
crl-15409	50	17	on	on	ADP
crl-15409	50	18	information	information	NOUN
crl-15409	50	19	they	they	PRON
crl-15409	50	20	already	already	ADV
crl-15409	50	21	had	have	AUX
crl-15409	50	22	received	receive	VERB
crl-15409	50	23	from	from	ADP
crl-15409	50	24	the	the	DET
crl-15409	50	25	question­	question­	NOUN
crl-15409	50	26	naire	naire	NOUN
crl-15409	50	27	.	.	PUNCT
crl-15409	51	1	the	the	DET
crl-15409	51	2	techniques	technique	NOUN
crl-15409	51	3	of	of	ADP
crl-15409	51	4	getting	get	VERB
crl-15409	51	5	addi­	addi­	ADV
crl-15409	51	6	tional	tional	ADJ
crl-15409	51	7	information	information	NOUN
crl-15409	51	8	from	from	ADP
crl-15409	51	9	the	the	DET
crl-15409	51	10	participants	participant	NOUN
crl-15409	51	11	through	through	ADP
crl-15409	51	12	focus	focus	NOUN
crl-15409	51	13	groups	group	NOUN
crl-15409	51	14	and	and	CCONJ
crl-15409	51	15	developing	develop	VERB
crl-15409	51	16	a	a	DET
crl-15409	51	17	detailed	detailed	ADJ
crl-15409	51	18	worksheet	worksheet	NOUN
crl-15409	51	19	were	be	AUX
crl-15409	51	20	very	very	ADV
crl-15409	51	21	beneficial	beneficial	ADJ
crl-15409	51	22	to	to	ADP
crl-15409	51	23	the	the	DET
crl-15409	51	24	undergraduate	undergraduate	PROPN
crl-15409	51	25	services	service	NOUN
crl-15409	51	26	team	team	NOUN
crl-15409	51	27	’s	’s	PART
crl-15409	51	28	re­	re­	PROPN
crl-15409	51	29	search	search	NOUN
crl-15409	51	30	.	.	PUNCT
crl-15409	52	1	however	however	ADV
crl-15409	52	2	,	,	PUNCT
crl-15409	52	3	the	the	DET
crl-15409	52	4	team	team	NOUN
crl-15409	52	5	wanted	want	VERB
crl-15409	52	6	to	to	PART
crl-15409	52	7	re­	re­	AUX
crl-15409	52	8	cruit	cruit	VERB
crl-15409	52	9	a	a	DET
crl-15409	52	10	wide	wide	ADJ
crl-15409	52	11	range	range	NOUN
crl-15409	52	12	of	of	ADP
crl-15409	52	13	students	student	NOUN
crl-15409	52	14	for	for	ADP
crl-15409	52	15	the	the	DET
crl-15409	52	16	sur­	sur­	ADJ
crl-15409	52	17	vey	vey	NOUN
crl-15409	52	18	and	and	CCONJ
crl-15409	52	19	did	do	AUX
crl-15409	52	20	not	not	PART
crl-15409	52	21	want	want	VERB
crl-15409	52	22	to	to	PART
crl-15409	52	23	be	be	AUX
crl-15409	52	24	limited	limit	VERB
crl-15409	52	25	to	to	ADP
crl-15409	52	26	a	a	DET
crl-15409	52	27	particular	particular	ADJ
crl-15409	52	28	class	class	NOUN
crl-15409	52	29	.	.	PUNCT
crl-15409	53	1	therefore	therefore	ADV
crl-15409	53	2	,	,	PUNCT
crl-15409	53	3	it	it	PRON
crl-15409	53	4	decided	decide	VERB
crl-15409	53	5	not	not	PART
crl-15409	53	6	to	to	PART
crl-15409	53	7	create	create	VERB
crl-15409	53	8	questions	question	NOUN
crl-15409	53	9	for	for	ADP
crl-15409	53	10	the	the	DET
crl-15409	53	11	students	student	NOUN
crl-15409	53	12	but	but	CCONJ
crl-15409	53	13	,	,	PUNCT
crl-15409	53	14	rather	rather	ADV
crl-15409	53	15	,	,	PUNCT
crl-15409	53	16	to	to	PART
crl-15409	53	17	let	let	VERB
crl-15409	53	18	the	the	DET
crl-15409	53	19	students	student	NOUN
crl-15409	53	20	ask	ask	VERB
crl-15409	53	21	questions	question	NOUN
crl-15409	53	22	pertaining	pertain	VERB
crl-15409	53	23	to	to	ADP
crl-15409	53	24	their	their	PRON
crl-15409	53	25	particular	particular	ADJ
crl-15409	53	26	research	research	NOUN
crl-15409	53	27	in­	in­	NOUN
crl-15409	53	28	terests	terest	NOUN
crl-15409	53	29	.	.	PUNCT
crl-15409	54	1	methodology	methodology	NOUN
crl-15409	54	2	the	the	DET
crl-15409	54	3	reference	reference	NOUN
crl-15409	54	4	evaluation	evaluation	NOUN
crl-15409	54	5	took	take	VERB
crl-15409	54	6	place	place	NOUN
crl-15409	54	7	over	over	ADP
crl-15409	54	8	a	a	DET
crl-15409	54	9	period	period	NOUN
crl-15409	54	10	of	of	ADP
crl-15409	54	11	three	three	NUM
crl-15409	54	12	semesters	semester	NOUN
crl-15409	54	13	.	.	PUNCT
crl-15409	55	1	in	in	ADP
crl-15409	55	2	the	the	DET
crl-15409	55	3	first	first	ADJ
crl-15409	55	4	semester	semester	NOUN
crl-15409	55	5	,	,	PUNCT
crl-15409	55	6	a	a	DET
crl-15409	55	7	standard	standard	ADJ
crl-15409	55	8	survey	survey	NOUN
crl-15409	55	9	,	,	PUNCT
crl-15409	55	10	an	an	DET
crl-15409	55	11	unobtru­	unobtru­	ADJ
crl-15409	55	12	sive	sive	ADJ
crl-15409	55	13	worksheet	worksheet	NOUN
crl-15409	55	14	,	,	PUNCT
crl-15409	55	15	and	and	CCONJ
crl-15409	55	16	focus	focus	VERB
crl-15409	55	17	group	group	NOUN
crl-15409	55	18	ques­	ques­	PROPN
crl-15409	55	19	tions	tion	NOUN
crl-15409	55	20	were	be	AUX
crl-15409	55	21	created	create	VERB
crl-15409	55	22	.	.	PUNCT
crl-15409	56	1	participants	participant	NOUN
crl-15409	56	2	com­	com­	PROPN
crl-15409	56	3	pleted	plete	VERB
crl-15409	56	4	all	all	DET
crl-15409	56	5	three	three	NUM
crl-15409	56	6	steps	step	NOUN
crl-15409	56	7	before	before	SCONJ
crl-15409	56	8	they	they	PRON
crl-15409	56	9	were	be	AUX
crl-15409	56	10	compensated	compensate	VERB
crl-15409	56	11	.	.	PUNCT
crl-15409	57	1	the	the	DET
crl-15409	57	2	procedure	procedure	NOUN
crl-15409	57	3	was	be	AUX
crl-15409	57	4	as	as	ADP
crl-15409	57	5	fol­	fol­	NOUN
crl-15409	57	6	lows	low	NOUN
crl-15409	57	7	:	:	PUNCT
crl-15409	58	1	1	1	X
crl-15409	58	2	.	.	PUNCT
crl-15409	58	3	the	the	DET
crl-15409	58	4	student	student	NOUN
crl-15409	58	5	came	come	VERB
crl-15409	58	6	into	into	ADP
crl-15409	58	7	the	the	DET
crl-15409	58	8	office	office	NOUN
crl-15409	58	9	,	,	PUNCT
crl-15409	58	10	filled	fill	VERB
crl-15409	58	11	out	out	ADP
crl-15409	58	12	the	the	DET
crl-15409	58	13	survey	survey	NOUN
crl-15409	58	14	,	,	PUNCT
crl-15409	58	15	picked	pick	VERB
crl-15409	58	16	up	up	ADP
crl-15409	58	17	the	the	DET
crl-15409	58	18	unob­	unob­	PROPN
crl-15409	58	19	trusive	trusive	ADJ
crl-15409	58	20	observation	observation	NOUN
crl-15409	58	21	and	and	CCONJ
crl-15409	58	22	instructions	instruction	NOUN
crl-15409	58	23	,	,	PUNCT
crl-15409	58	24	and	and	CCONJ
crl-15409	58	25	signed	sign	VERB
crl-15409	58	26	up	up	ADP
crl-15409	58	27	for	for	ADP
crl-15409	58	28	a	a	DET
crl-15409	58	29	focus	focus	NOUN
crl-15409	58	30	group	group	NOUN
crl-15409	58	31	session	session	NOUN
crl-15409	58	32	.	.	PUNCT
crl-15409	59	1	2	2	X
crl-15409	59	2	.	.	X
crl-15409	59	3	the	the	DET
crl-15409	59	4	student	student	NOUN
crl-15409	59	5	had	have	VERB
crl-15409	59	6	to	to	PART
crl-15409	59	7	have	have	AUX
crl-15409	59	8	completed	complete	VERB
crl-15409	59	9	the	the	DET
crl-15409	59	10	unobtrusive	unobtrusive	ADJ
crl-15409	59	11	worksheet	worksheet	NOUN
crl-15409	59	12	by	by	ADP
crl-15409	59	13	the	the	DET
crl-15409	59	14	time	time	NOUN
crl-15409	59	15	he	he	PRON
crl-15409	59	16	or	or	CCONJ
crl-15409	59	17	she	she	PRON
crl-15409	59	18	attended	attend	VERB
crl-15409	59	19	the	the	DET
crl-15409	59	20	focus	focus	NOUN
crl-15409	59	21	group	group	NOUN
crl-15409	59	22	session	session	NOUN
crl-15409	59	23	.	.	PUNCT
crl-15409	60	1	3	3	X
crl-15409	60	2	.	.	X
crl-15409	60	3	the	the	DET
crl-15409	60	4	student	student	NOUN
crl-15409	60	5	was	be	AUX
crl-15409	60	6	paid	pay	VERB
crl-15409	60	7	$	$	SYM
crl-15409	60	8	10	10	NUM
crl-15409	60	9	after	after	ADP
crl-15409	60	10	com­	com­	NOUN
crl-15409	60	11	pleting	plete	VERB
crl-15409	60	12	the	the	DET
crl-15409	60	13	focus	focus	NOUN
crl-15409	60	14	group	group	NOUN
crl-15409	60	15	session	session	NOUN
crl-15409	60	16	.	.	PUNCT
crl-15409	61	1	the	the	DET
crl-15409	61	2	reference	reference	NOUN
crl-15409	61	3	evaluation	evaluation	NOUN
crl-15409	61	4	usually	usually	ADV
crl-15409	61	5	took	take	VERB
crl-15409	61	6	place	place	NOUN
crl-15409	61	7	right	right	ADV
crl-15409	61	8	around	around	ADP
crl-15409	61	9	midterm	midterm	NOUN
crl-15409	61	10	and	and	CCONJ
crl-15409	61	11	finals	final	NOUN
crl-15409	61	12	when	when	SCONJ
crl-15409	61	13	students	student	NOUN
crl-15409	61	14	were	be	AUX
crl-15409	61	15	naturally	naturally	ADV
crl-15409	61	16	doing	do	VERB
crl-15409	61	17	re­	re­	PROPN
crl-15409	61	18	search	search	NOUN
crl-15409	61	19	for	for	ADP
crl-15409	61	20	papers	paper	NOUN
crl-15409	61	21	and	and	CCONJ
crl-15409	61	22	assignments	assignment	NOUN
crl-15409	61	23	.	.	PUNCT
crl-15409	62	1	during	during	ADP
crl-15409	62	2	the	the	DET
crl-15409	62	3	three	three	NUM
crl-15409	62	4	semesters	semester	NOUN
crl-15409	62	5	of	of	ADP
crl-15409	62	6	conducting	conduct	VERB
crl-15409	62	7	all	all	DET
crl-15409	62	8	three	three	NUM
crl-15409	62	9	steps	step	NOUN
crl-15409	62	10	,	,	PUNCT
crl-15409	62	11	more	more	ADJ
crl-15409	62	12	than	than	ADP
crl-15409	62	13	a	a	DET
crl-15409	62	14	hundred	hundred	NUM
crl-15409	62	15	students	student	NOUN
crl-15409	62	16	participated	participate	VERB
crl-15409	62	17	in	in	ADP
crl-15409	62	18	the	the	DET
crl-15409	62	19	reference	reference	NOUN
crl-15409	62	20	evaluation	evaluation	NOUN
crl-15409	62	21	.	.	PUNCT
crl-15409	63	1	survey	survey	VERB
crl-15409	63	2	the	the	DET
crl-15409	63	3	survey	survey	NOUN
crl-15409	63	4	contained	contain	VERB
crl-15409	63	5	ten	ten	NUM
crl-15409	63	6	questions	question	NOUN
crl-15409	63	7	and	and	CCONJ
crl-15409	63	8	was	be	AUX
crl-15409	63	9	used	use	VERB
crl-15409	63	10	mainly	mainly	ADV
crl-15409	63	11	to	to	PART
crl-15409	63	12	obtain	obtain	VERB
crl-15409	63	13	demographic	demographic	ADJ
crl-15409	63	14	information	information	NOUN
crl-15409	63	15	and	and	CCONJ
crl-15409	63	16	the	the	DET
crl-15409	63	17	students	student	NOUN
crl-15409	63	18	’	’	PART
crl-15409	63	19	initial	initial	ADJ
crl-15409	63	20	opin­	opin­	NOUN
crl-15409	63	21	ion	ion	NOUN
crl-15409	63	22	of	of	ADP
crl-15409	63	23	the	the	DET
crl-15409	63	24	reference	reference	NOUN
crl-15409	63	25	desk	desk	NOUN
crl-15409	63	26	service	service	NOUN
crl-15409	63	27	.	.	PUNCT
crl-15409	64	1	other	other	ADJ
crl-15409	64	2	information	information	NOUN
crl-15409	64	3	sought	seek	VERB
crl-15409	64	4	included	include	VERB
crl-15409	64	5	:	:	PUNCT
crl-15409	64	6	•	•	X
crl-15409	64	7	how	how	SCONJ
crl-15409	64	8	often	often	ADV
crl-15409	64	9	do	do	AUX
crl-15409	64	10	you	you	PRON
crl-15409	64	11	visit	visit	VERB
crl-15409	64	12	the	the	DET
crl-15409	64	13	u.	u.	NOUN
crl-15409	64	14	of	of	ADP
crl-15409	64	15	a.	a.	NOUN
crl-15409	64	16	libraries	library	NOUN
crl-15409	64	17	?	?	PUNCT
crl-15409	65	1	•	•	NUM
crl-15409	65	2	how	how	SCONJ
crl-15409	65	3	often	often	ADV
crl-15409	65	4	do	do	AUX
crl-15409	65	5	you	you	PRON
crl-15409	65	6	approach	approach	VERB
crl-15409	65	7	the	the	DET
crl-15409	65	8	desk	desk	NOUN
crl-15409	65	9	?	?	PUNCT
crl-15409	66	1	•	•	NUM
crl-15409	66	2	rank	rank	VERB
crl-15409	66	3	the	the	DET
crl-15409	66	4	following	follow	VERB
crl-15409	66	5	items	item	NOUN
crl-15409	66	6	in	in	ADP
crl-15409	66	7	terms	term	NOUN
crl-15409	66	8	of	of	ADP
crl-15409	66	9	exceptional	exceptional	ADJ
crl-15409	66	10	reference	reference	NOUN
crl-15409	66	11	service	service	NOUN
crl-15409	66	12	:	:	PUNCT
crl-15409	66	13	ap­	ap­	NOUN
crl-15409	66	14	proachability	proachability	NOUN
crl-15409	66	15	,	,	PUNCT
crl-15409	66	16	listening	listening	NOUN
crl-15409	66	17	,	,	PUNCT
crl-15409	66	18	follow	follow	NOUN
crl-15409	66	19	-	-	PUNCT
crl-15409	66	20	up	up	NOUN
crl-15409	66	21	,	,	PUNCT
crl-15409	66	22	expert	expert	ADJ
crl-15409	66	23	knowledge	knowledge	NOUN
crl-15409	66	24	of	of	ADP
crl-15409	66	25	resources	resource	NOUN
crl-15409	66	26	,	,	PUNCT
crl-15409	66	27	and	and	CCONJ
crl-15409	66	28	computer	computer	NOUN
crl-15409	66	29	technology	technology	NOUN
crl-15409	66	30	.	.	PUNCT
crl-15409	67	1	unobtrusive	unobtrusive	ADJ
crl-15409	67	2	observation	observation	NOUN
crl-15409	67	3	the	the	DET
crl-15409	67	4	unobtrusive	unobtrusive	ADJ
crl-15409	67	5	worksheet	worksheet	NOUN
crl-15409	67	6	contained	contain	VERB
crl-15409	67	7	eleven	eleven	NUM
crl-15409	67	8	questions	question	NOUN
crl-15409	67	9	that	that	PRON
crl-15409	67	10	students	student	NOUN
crl-15409	67	11	had	have	VERB
crl-15409	67	12	to	to	PART
crl-15409	67	13	an­	an­	VERB
crl-15409	67	14	swer	swer	NOUN
crl-15409	67	15	immediately	immediately	ADV
crl-15409	67	16	after	after	ADP
crl-15409	67	17	approaching	approach	VERB
crl-15409	67	18	the	the	DET
crl-15409	67	19	reference	reference	NOUN
crl-15409	67	20	desk	desk	NOUN
crl-15409	67	21	.	.	PUNCT
crl-15409	68	1	students	student	NOUN
crl-15409	68	2	were	be	AUX
crl-15409	68	3	told	tell	VERB
crl-15409	68	4	not	not	PART
crl-15409	68	5	to	to	PART
crl-15409	68	6	let	let	VERB
crl-15409	68	7	on	on	ADP
crl-15409	68	8	that	that	SCONJ
crl-15409	68	9	they	they	PRON
crl-15409	68	10	were	be	AUX
crl-15409	68	11	evaluating	evaluate	VERB
crl-15409	68	12	the	the	DET
crl-15409	68	13	ref­	ref­	NOUN
crl-15409	68	14	erence	erence	NOUN
crl-15409	68	15	staff	staff	NOUN
crl-15409	68	16	and	and	CCONJ
crl-15409	68	17	to	to	PART
crl-15409	68	18	ask	ask	VERB
crl-15409	68	19	questions	question	NOUN
crl-15409	68	20	pertain­	pertain­	PROPN
crl-15409	68	21	ing	e	VERB
crl-15409	68	22	only	only	ADV
crl-15409	68	23	to	to	ADP
crl-15409	68	24	their	their	PRON
crl-15409	68	25	research	research	NOUN
crl-15409	68	26	.	.	PUNCT
crl-15409	69	1	moreover	moreover	ADV
crl-15409	69	2	,	,	PUNCT
crl-15409	69	3	they	they	PRON
crl-15409	69	4	were	be	AUX
crl-15409	69	5	given	give	VERB
crl-15409	69	6	specific	specific	ADJ
crl-15409	69	7	instructions	instruction	NOUN
crl-15409	69	8	on	on	ADP
crl-15409	69	9	the	the	DET
crl-15409	69	10	type	type	NOUN
crl-15409	69	11	of	of	ADP
crl-15409	69	12	questions	question	NOUN
crl-15409	69	13	they	they	PRON
crl-15409	69	14	were	be	AUX
crl-15409	69	15	not	not	PART
crl-15409	69	16	allowed	allow	VERB
crl-15409	69	17	to	to	PART
crl-15409	69	18	ask	ask	VERB
crl-15409	69	19	(	(	PUNCT
crl-15409	69	20	e.g.	e.g.	ADV
crl-15409	69	21	,	,	PUNCT
crl-15409	69	22	where	where	SCONJ
crl-15409	69	23	is	be	AUX
crl-15409	69	24	the	the	DET
crl-15409	69	25	rest	rest	NOUN
crl-15409	69	26	room	room	NOUN
crl-15409	69	27	?	?	PUNCT
crl-15409	69	28	)	)	PUNCT
crl-15409	69	29	.	.	PUNCT
crl-15409	70	1	the	the	DET
crl-15409	70	2	first	first	ADJ
crl-15409	70	3	thing	thing	NOUN
crl-15409	70	4	all	all	DET
crl-15409	70	5	participants	participant	NOUN
crl-15409	70	6	were	be	AUX
crl-15409	70	7	required	require	VERB
crl-15409	70	8	to	to	PART
crl-15409	70	9	do	do	VERB
crl-15409	70	10	was	be	AUX
crl-15409	70	11	observe	observe	VERB
crl-15409	70	12	the	the	DET
crl-15409	70	13	reference	reference	NOUN
crl-15409	70	14	desk	desk	NOUN
crl-15409	70	15	for	for	ADP
crl-15409	70	16	two	two	NUM
crl-15409	70	17	to	to	PART
crl-15409	70	18	five	five	NUM
crl-15409	70	19	minutes	minute	NOUN
crl-15409	70	20	and	and	CCONJ
crl-15409	70	21	then	then	ADV
crl-15409	70	22	write	write	VERB
crl-15409	70	23	down	down	ADP
crl-15409	70	24	everything	everything	PRON
crl-15409	70	25	they	they	PRON
crl-15409	70	26	saw	see	VERB
crl-15409	70	27	.	.	PUNCT
crl-15409	71	1	the	the	DET
crl-15409	71	2	back	back	NOUN
crl-15409	71	3	of	of	ADP
crl-15409	71	4	the	the	DET
crl-15409	71	5	sheet	sheet	NOUN
crl-15409	71	6	reference	reference	NOUN
crl-15409	71	7	evaluation	evaluation	NOUN
crl-15409	71	8	549	549	NUM
crl-15409	71	9	provided	provide	VERB
crl-15409	71	10	room	room	NOUN
crl-15409	71	11	to	to	PART
crl-15409	71	12	state	state	VERB
crl-15409	71	13	two	two	NUM
crl-15409	71	14	things	thing	NOUN
crl-15409	71	15	they	they	PRON
crl-15409	71	16	thought	think	VERB
crl-15409	71	17	reference	reference	NOUN
crl-15409	71	18	service	service	NOUN
crl-15409	71	19	providers	provider	NOUN
crl-15409	71	20	did	do	VERB
crl-15409	71	21	well	well	ADV
crl-15409	71	22	and	and	CCONJ
crl-15409	71	23	two	two	NUM
crl-15409	71	24	things	thing	NOUN
crl-15409	71	25	they	they	PRON
crl-15409	71	26	thought	think	VERB
crl-15409	71	27	needed	need	VERB
crl-15409	71	28	improvement	improvement	NOUN
crl-15409	71	29	.	.	PUNCT
crl-15409	72	1	the	the	DET
crl-15409	72	2	unobtrusive	unobtrusive	ADJ
crl-15409	72	3	observa­	observa­	NOUN
crl-15409	72	4	tion	tion	NOUN
crl-15409	72	5	worksheet	worksheet	NOUN
crl-15409	72	6	questions	question	NOUN
crl-15409	72	7	are	be	AUX
crl-15409	72	8	provided	provide	VERB
crl-15409	72	9	in	in	ADP
crl-15409	72	10	figure	figure	NOUN
crl-15409	72	11	1	1	NUM
crl-15409	72	12	.	.	PUNCT
crl-15409	72	13	focus	focus	NOUN
crl-15409	72	14	groups	group	NOUN
crl-15409	72	15	after	after	ADP
crl-15409	72	16	completing	complete	VERB
crl-15409	72	17	the	the	DET
crl-15409	72	18	survey	survey	NOUN
crl-15409	72	19	and	and	CCONJ
crl-15409	72	20	the	the	DET
crl-15409	72	21	un­	un­	PUNCT
crl-15409	72	22	obtrusive	obtrusive	ADJ
crl-15409	72	23	observation	observation	NOUN
crl-15409	72	24	worksheet	worksheet	NOUN
crl-15409	72	25	,	,	PUNCT
crl-15409	72	26	three	three	NUM
crl-15409	72	27	to	to	PART
crl-15409	72	28	five	five	NUM
crl-15409	72	29	students	student	NOUN
crl-15409	72	30	at	at	ADP
crl-15409	72	31	a	a	DET
crl-15409	72	32	time	time	NOUN
crl-15409	72	33	attended	attend	VERB
crl-15409	72	34	an	an	DET
crl-15409	72	35	hourlong	hourlong	NOUN
crl-15409	72	36	focus	focus	NOUN
crl-15409	72	37	group	group	NOUN
crl-15409	72	38	session	session	NOUN
crl-15409	72	39	.	.	PUNCT
crl-15409	73	1	the	the	DET
crl-15409	73	2	focus	focus	NOUN
crl-15409	73	3	group	group	NOUN
crl-15409	73	4	questions	question	NOUN
crl-15409	73	5	basically	basically	ADV
crl-15409	73	6	allowed	allow	VERB
crl-15409	73	7	the	the	DET
crl-15409	73	8	team	team	NOUN
crl-15409	73	9	to	to	PART
crl-15409	73	10	elaborate	elaborate	VERB
crl-15409	73	11	on	on	ADP
crl-15409	73	12	points	point	NOUN
crl-15409	73	13	from	from	ADP
crl-15409	73	14	the	the	DET
crl-15409	73	15	survey	survey	NOUN
crl-15409	73	16	and	and	CCONJ
crl-15409	73	17	unobtrusive	unobtrusive	ADJ
crl-15409	73	18	observation	observation	NOUN
crl-15409	73	19	.	.	PUNCT
crl-15409	74	1	one	one	NUM
crl-15409	74	2	question	question	NOUN
crl-15409	74	3	asked	ask	VERB
crl-15409	74	4	how	how	SCONJ
crl-15409	74	5	librarians	librarian	NOUN
crl-15409	74	6	should	should	AUX
crl-15409	74	7	balance	balance	VERB
crl-15409	74	8	tech­	tech­	NOUN
crl-15409	74	9	nology	nology	NOUN
crl-15409	74	10	and	and	CCONJ
crl-15409	74	11	print	print	NOUN
crl-15409	74	12	resources	resource	NOUN
crl-15409	74	13	to	to	PART
crl-15409	74	14	help	help	VERB
crl-15409	74	15	stu­	stu­	VERB
crl-15409	74	16	dents	dent	NOUN
crl-15409	74	17	with	with	ADP
crl-15409	74	18	their	their	PRON
crl-15409	74	19	research	research	NOUN
crl-15409	74	20	.	.	PUNCT
crl-15409	75	1	normally	normally	ADV
crl-15409	75	2	,	,	PUNCT
crl-15409	75	3	the	the	DET
crl-15409	75	4	focus	focus	NOUN
crl-15409	75	5	group	group	NOUN
crl-15409	75	6	was	be	AUX
crl-15409	75	7	coordinated	coordinate	VERB
crl-15409	75	8	by	by	ADP
crl-15409	75	9	a	a	DET
crl-15409	75	10	mod­	mod­	NOUN
crl-15409	75	11	erator	erator	NOUN
crl-15409	75	12	and	and	CCONJ
crl-15409	75	13	included	include	VERB
crl-15409	75	14	a	a	DET
crl-15409	75	15	recorder	recorder	NOUN
crl-15409	75	16	.	.	PUNCT
crl-15409	76	1	usually	usually	ADV
crl-15409	76	2	,	,	PUNCT
crl-15409	76	3	the	the	DET
crl-15409	76	4	moderator	moderator	NOUN
crl-15409	76	5	was	be	AUX
crl-15409	76	6	an	an	DET
crl-15409	76	7	undergraduate	undergraduate	ADJ
crl-15409	76	8	services	service	NOUN
crl-15409	76	9	team	team	NOUN
crl-15409	76	10	member	member	NOUN
crl-15409	76	11	who	who	PRON
crl-15409	76	12	had	have	AUX
crl-15409	76	13	been	be	AUX
crl-15409	76	14	trained	train	VERB
crl-15409	76	15	on	on	ADP
crl-15409	76	16	how	how	SCONJ
crl-15409	76	17	to	to	PART
crl-15409	76	18	obtain	obtain	VERB
crl-15409	76	19	additional	additional	ADJ
crl-15409	76	20	information	information	NOUN
crl-15409	76	21	and	and	CCONJ
crl-15409	76	22	how	how	SCONJ
crl-15409	76	23	to	to	PART
crl-15409	76	24	ensure	ensure	VERB
crl-15409	76	25	that	that	SCONJ
crl-15409	76	26	everyone	everyone	PRON
crl-15409	76	27	has	have	VERB
crl-15409	76	28	a	a	DET
crl-15409	76	29	turn	turn	NOUN
crl-15409	76	30	to	to	PART
crl-15409	76	31	talk	talk	VERB
crl-15409	76	32	.	.	PUNCT
crl-15409	77	1	the	the	DET
crl-15409	77	2	recorders	recorder	NOUN
crl-15409	77	3	varied	vary	VERB
crl-15409	77	4	;	;	PUNCT
crl-15409	77	5	most	most	ADV
crl-15409	77	6	often	often	ADV
crl-15409	77	7	,	,	PUNCT
crl-15409	77	8	a	a	DET
crl-15409	77	9	reference	reference	NOUN
crl-15409	77	10	service	service	NOUN
crl-15409	77	11	provider	provider	NOUN
crl-15409	77	12	was	be	AUX
crl-15409	77	13	involved	involve	VERB
crl-15409	77	14	so	so	SCONJ
crl-15409	77	15	that	that	SCONJ
crl-15409	77	16	he	he	PRON
crl-15409	77	17	or	or	CCONJ
crl-15409	77	18	she	she	PRON
crl-15409	77	19	could	could	AUX
crl-15409	77	20	get	get	VERB
crl-15409	77	21	an	an	DET
crl-15409	77	22	insider	insider	NOUN
crl-15409	77	23	look	look	NOUN
crl-15409	77	24	at	at	ADP
crl-15409	77	25	what	what	PRON
crl-15409	77	26	the	the	DET
crl-15409	77	27	students	student	NOUN
crl-15409	77	28	really	really	ADV
crl-15409	77	29	thought	think	VERB
crl-15409	77	30	about	about	ADP
crl-15409	77	31	the	the	DET
crl-15409	77	32	reference	reference	NOUN
crl-15409	77	33	desk	desk	NOUN
crl-15409	77	34	.	.	PUNCT
crl-15409	78	1	the	the	DET
crl-15409	78	2	recorder	recorder	NOUN
crl-15409	78	3	was	be	AUX
crl-15409	78	4	respon­	respon­	VERB
crl-15409	78	5	sible	sible	ADJ
crl-15409	78	6	for	for	ADP
crl-15409	78	7	writing	write	VERB
crl-15409	78	8	everything	everything	PRON
crl-15409	78	9	down	down	ADP
crl-15409	78	10	and	and	CCONJ
crl-15409	78	11	summarizing	summarize	VERB
crl-15409	78	12	the	the	DET
crl-15409	78	13	session	session	NOUN
crl-15409	78	14	in	in	ADP
crl-15409	78	15	a	a	DET
crl-15409	78	16	oneto	oneto	NOUN
crl-15409	78	17	twopage	twopage	NOUN
crl-15409	78	18	report	report	NOUN
crl-15409	78	19	.	.	PUNCT
crl-15409	79	1	target	target	NOUN
crl-15409	79	2	groups	group	NOUN
crl-15409	79	3	during	during	ADP
crl-15409	79	4	the	the	DET
crl-15409	79	5	three	three	NUM
crl-15409	79	6	semesters	semester	NOUN
crl-15409	79	7	of	of	ADP
crl-15409	79	8	conducting	conduct	VERB
crl-15409	79	9	all	all	DET
crl-15409	79	10	three	three	NUM
crl-15409	79	11	steps	step	NOUN
crl-15409	79	12	,	,	PUNCT
crl-15409	79	13	more	more	ADJ
crl-15409	79	14	than	than	ADP
crl-15409	79	15	a	a	DET
crl-15409	79	16	hundred	hundred	NUM
crl-15409	79	17	stu­	stu­	NOUN
crl-15409	79	18	dents	dent	NOUN
crl-15409	79	19	participated	participate	VERB
crl-15409	79	20	in	in	ADP
crl-15409	79	21	the	the	DET
crl-15409	79	22	reference	reference	NOUN
crl-15409	79	23	evalu­	evalu­	PROPN
crl-15409	79	24	ation	ation	PROPN
crl-15409	79	25	.	.	PUNCT
crl-15409	80	1	one	one	NUM
crl-15409	80	2	important	important	ADJ
crl-15409	80	3	thing	thing	NOUN
crl-15409	80	4	the	the	DET
crl-15409	80	5	team	team	NOUN
crl-15409	80	6	dis­	dis­	PROPN
crl-15409	80	7	covered	cover	VERB
crl-15409	80	8	is	be	AUX
crl-15409	80	9	that	that	SCONJ
crl-15409	80	10	it	it	PRON
crl-15409	80	11	was	be	AUX
crl-15409	80	12	not	not	PART
crl-15409	80	13	necessary	necessary	ADJ
crl-15409	80	14	to	to	PART
crl-15409	80	15	interview	interview	VERB
crl-15409	80	16	thousands	thousand	NOUN
crl-15409	80	17	of	of	ADP
crl-15409	80	18	participants	participant	NOUN
crl-15409	80	19	in	in	ADP
crl-15409	80	20	order	order	NOUN
crl-15409	80	21	to	to	PART
crl-15409	80	22	begin	begin	VERB
crl-15409	80	23	to	to	PART
crl-15409	80	24	identify	identify	VERB
crl-15409	80	25	areas	area	NOUN
crl-15409	80	26	that	that	PRON
crl-15409	80	27	need	need	VERB
crl-15409	80	28	improvement	improvement	NOUN
crl-15409	80	29	.	.	PUNCT
crl-15409	81	1	yet	yet	ADV
crl-15409	81	2	,	,	PUNCT
crl-15409	81	3	to	to	PART
crl-15409	81	4	have	have	VERB
crl-15409	81	5	a	a	DET
crl-15409	81	6	smaller	small	ADJ
crl-15409	81	7	sub­	sub­	NOUN
crl-15409	81	8	set	set	NOUN
crl-15409	81	9	of	of	ADP
crl-15409	81	10	participants	participant	NOUN
crl-15409	81	11	,	,	PUNCT
crl-15409	81	12	the	the	DET
crl-15409	81	13	team	team	NOUN
crl-15409	81	14	had	have	VERB
crl-15409	81	15	to	to	PART
crl-15409	81	16	spend	spend	VERB
crl-15409	81	17	lots	lot	NOUN
crl-15409	81	18	of	of	ADP
crl-15409	81	19	time	time	NOUN
crl-15409	81	20	developing	develop	VERB
crl-15409	81	21	a	a	DET
crl-15409	81	22	target	target	NOUN
crl-15409	81	23	market	market	NOUN
crl-15409	81	24	.	.	PUNCT
crl-15409	82	1	the	the	DET
crl-15409	82	2	goal	goal	NOUN
crl-15409	82	3	was	be	AUX
crl-15409	82	4	to	to	PART
crl-15409	82	5	ensure	ensure	VERB
crl-15409	82	6	that	that	SCONJ
crl-15409	82	7	the	the	DET
crl-15409	82	8	sample	sample	NOUN
crl-15409	82	9	population	population	NOUN
crl-15409	82	10	roughly	roughly	ADV
crl-15409	82	11	represented	represent	VERB
crl-15409	82	12	the	the	DET
crl-15409	82	13	university	university	NOUN
crl-15409	82	14	’s	’s	PART
crl-15409	82	15	student	student	NOUN
crl-15409	82	16	population	population	NOUN
crl-15409	82	17	.	.	PUNCT
crl-15409	83	1	therefore	therefore	ADV
crl-15409	83	2	,	,	PUNCT
crl-15409	83	3	most	most	ADJ
crl-15409	83	4	of	of	ADP
crl-15409	83	5	the	the	DET
crl-15409	83	6	time	time	NOUN
crl-15409	83	7	the	the	DET
crl-15409	83	8	team	team	NOUN
crl-15409	83	9	had	have	VERB
crl-15409	83	10	to	to	PART
crl-15409	83	11	screen	screen	VERB
crl-15409	83	12	for	for	ADP
crl-15409	83	13	freshmen	freshman	NOUN
crl-15409	83	14	,	,	PUNCT
crl-15409	83	15	sophomores	sophomore	NOUN
crl-15409	83	16	,	,	PUNCT
crl-15409	83	17	and	and	CCONJ
crl-15409	83	18	minorities	minority	NOUN
crl-15409	83	19	during	during	ADP
crl-15409	83	20	its	its	PRON
crl-15409	83	21	recruitment	recruitment	NOUN
crl-15409	83	22	efforts	effort	NOUN
crl-15409	83	23	.	.	PUNCT
crl-15409	84	1	initially	initially	ADV
crl-15409	84	2	,	,	PUNCT
crl-15409	84	3	ads	ad	NOUN
crl-15409	84	4	in	in	ADP
crl-15409	84	5	the	the	DET
crl-15409	84	6	library	library	NOUN
crl-15409	84	7	and	and	CCONJ
crl-15409	84	8	the	the	DET
crl-15409	84	9	stu­	stu­	PROPN
crl-15409	84	10	dent	dent	PROPN
crl-15409	84	11	unions	union	NOUN
crl-15409	84	12	produced	produce	VERB
crl-15409	84	13	many	many	ADJ
crl-15409	84	14	more	more	ADJ
crl-15409	84	15	seniors	senior	NOUN
crl-15409	84	16	and	and	CCONJ
crl-15409	84	17	graduate	graduate	ADJ
crl-15409	84	18	students	student	NOUN
crl-15409	84	19	.	.	PUNCT
crl-15409	85	1	although	although	SCONJ
crl-15409	85	2	stu­	stu­	PROPN
crl-15409	85	3	dents	dent	NOUN
crl-15409	85	4	at	at	ADP
crl-15409	85	5	this	this	DET
crl-15409	85	6	level	level	NOUN
crl-15409	85	7	were	be	AUX
crl-15409	85	8	more	more	ADV
crl-15409	85	9	reliable	reliable	ADJ
crl-15409	85	10	in	in	ADP
crl-15409	85	11	terms	term	NOUN
crl-15409	85	12	of	of	ADP
crl-15409	85	13	completing	complete	VERB
crl-15409	85	14	all	all	DET
crl-15409	85	15	three	three	NUM
crl-15409	85	16	steps	step	NOUN
crl-15409	85	17	,	,	PUNCT
crl-15409	85	18	they	they	PRON
crl-15409	85	19	had	have	VERB
crl-15409	85	20	a	a	DET
crl-15409	85	21	very	very	ADV
crl-15409	85	22	different	different	ADJ
crl-15409	85	23	outlook	outlook	NOUN
crl-15409	85	24	on	on	ADP
crl-15409	85	25	what	what	PRON
crl-15409	85	26	con­	con­	PROPN
crl-15409	85	27	stitutes	stitute	VERB
crl-15409	85	28	good	good	ADJ
crl-15409	85	29	reference	reference	NOUN
crl-15409	85	30	service	service	NOUN
crl-15409	85	31	than	than	ADP
crl-15409	85	32	fresh­	fresh­	ADJ
crl-15409	85	33	men	man	NOUN
crl-15409	85	34	and	and	CCONJ
crl-15409	85	35	sophomores	sophomore	NOUN
crl-15409	85	36	did	do	VERB
crl-15409	85	37	.	.	PUNCT
crl-15409	86	1	moreover	moreover	ADV
crl-15409	86	2	,	,	PUNCT
crl-15409	86	3	by	by	ADP
crl-15409	86	4	taking	take	VERB
crl-15409	86	5	extra	extra	ADJ
crl-15409	86	6	steps	step	NOUN
crl-15409	86	7	to	to	PART
crl-15409	86	8	recruit	recruit	VERB
crl-15409	86	9	a	a	DET
crl-15409	86	10	wide	wide	ADJ
crl-15409	86	11	range	range	NOUN
crl-15409	86	12	of	of	ADP
crl-15409	86	13	people	people	NOUN
crl-15409	86	14	(	(	PUNCT
crl-15409	86	15	i.e.	i.e.	X
crl-15409	86	16	,	,	PUNCT
crl-15409	86	17	putting	put	VERB
crl-15409	86	18	ads	ad	NOUN
crl-15409	86	19	in	in	ADP
crl-15409	86	20	the	the	DET
crl-15409	86	21	dorms	dorm	NOUN
crl-15409	86	22	,	,	PUNCT
crl-15409	86	23	cultural	cultural	ADJ
crl-15409	86	24	centers	center	NOUN
crl-15409	86	25	,	,	PUNCT
crl-15409	86	26	student	student	NOUN
crl-15409	86	27	organizations	organization	NOUN
crl-15409	86	28	)	)	PUNCT
crl-15409	86	29	,	,	PUNCT
crl-15409	86	30	the	the	DET
crl-15409	86	31	team	team	NOUN
crl-15409	86	32	was	be	AUX
crl-15409	86	33	able	able	ADJ
crl-15409	86	34	to	to	PART
crl-15409	86	35	capture	capture	VERB
crl-15409	86	36	different	different	ADJ
crl-15409	86	37	experiences	experience	NOUN
crl-15409	86	38	without	without	ADP
crl-15409	86	39	needing	need	VERB
crl-15409	86	40	a	a	DET
crl-15409	86	41	larger	large	ADJ
crl-15409	86	42	population	population	NOUN
crl-15409	86	43	.	.	PUNCT
crl-15409	87	1	after	after	ADP
crl-15409	87	2	a	a	DET
crl-15409	87	3	few	few	ADJ
crl-15409	87	4	times	time	NOUN
crl-15409	87	5	with	with	ADP
crl-15409	87	6	the	the	DET
crl-15409	87	7	whole	whole	ADJ
crl-15409	87	8	process	process	NOUN
crl-15409	87	9	,	,	PUNCT
crl-15409	87	10	the	the	DET
crl-15409	87	11	team	team	NOUN
crl-15409	87	12	started	start	VERB
crl-15409	87	13	to	to	PART
crl-15409	87	14	get	get	VERB
crl-15409	87	15	people	people	NOUN
crl-15409	87	16	repeating	repeat	VERB
crl-15409	87	17	the	the	DET
crl-15409	87	18	same	same	ADJ
crl-15409	87	19	answers	answer	NOUN
crl-15409	87	20	,	,	PUNCT
crl-15409	87	21	thoughts	thought	NOUN
crl-15409	87	22	,	,	PUNCT
crl-15409	87	23	and	and	CCONJ
crl-15409	87	24	ways	way	NOUN
crl-15409	87	25	of	of	ADP
crl-15409	87	26	thinking	thinking	NOUN
crl-15409	87	27	,	,	PUNCT
crl-15409	87	28	which	which	PRON
crl-15409	87	29	reaffirmed	reaffirm	VERB
crl-15409	87	30	that	that	SCONJ
crl-15409	87	31	the	the	DET
crl-15409	87	32	team	team	NOUN
crl-15409	87	33	was	be	AUX
crl-15409	87	34	on	on	ADP
crl-15409	87	35	the	the	DET
crl-15409	87	36	right	right	ADJ
crl-15409	87	37	track	track	NOUN
crl-15409	87	38	.	.	PUNCT
crl-15409	88	1	results	result	NOUN
crl-15409	88	2	overall	overall	ADV
crl-15409	88	3	,	,	PUNCT
crl-15409	88	4	the	the	DET
crl-15409	88	5	students	student	NOUN
crl-15409	88	6	were	be	AUX
crl-15409	88	7	very	very	ADV
crl-15409	88	8	pleased	pleased	ADJ
crl-15409	88	9	with	with	ADP
crl-15409	88	10	the	the	DET
crl-15409	88	11	reference	reference	NOUN
crl-15409	88	12	desk	desk	NOUN
crl-15409	88	13	.	.	PUNCT
crl-15409	89	1	most	most	ADJ
crl-15409	89	2	of	of	ADP
crl-15409	89	3	them	they	PRON
crl-15409	89	4	thought	think	VERB
crl-15409	89	5	it	it	PRON
crl-15409	89	6	was	be	AUX
crl-15409	89	7	a	a	DET
crl-15409	89	8	worthwhile	worthwhile	ADJ
crl-15409	89	9	and	and	CCONJ
crl-15409	89	10	needed	need	VERB
crl-15409	89	11	service	service	NOUN
crl-15409	89	12	to	to	PART
crl-15409	89	13	help	help	VERB
crl-15409	89	14	confused	confused	ADJ
crl-15409	89	15	and	and	CCONJ
crl-15409	89	16	new	new	ADJ
crl-15409	89	17	stu­	stu­	PROPN
crl-15409	89	18	dents	dent	NOUN
crl-15409	89	19	get	get	AUX
crl-15409	89	20	acclimated	acclimate	VERB
crl-15409	89	21	to	to	ADP
crl-15409	89	22	the	the	DET
crl-15409	89	23	world	world	NOUN
crl-15409	89	24	of	of	ADP
crl-15409	89	25	re­	re­	PROPN
crl-15409	89	26	search	search	NOUN
crl-15409	89	27	.	.	PUNCT
crl-15409	90	1	the	the	DET
crl-15409	90	2	overall	overall	ADJ
crl-15409	90	3	scores	score	NOUN
crl-15409	90	4	were	be	AUX
crl-15409	90	5	very	very	ADV
crl-15409	90	6	posi­	posi­	PROPN
crl-15409	90	7	tive	tive	NOUN
crl-15409	90	8	,	,	PUNCT
crl-15409	90	9	and	and	CCONJ
crl-15409	90	10	reference	reference	NOUN
crl-15409	90	11	service	service	NOUN
crl-15409	90	12	providers	provider	NOUN
crl-15409	90	13	usually	usually	ADV
crl-15409	90	14	advised	advise	VERB
crl-15409	90	15	the	the	DET
crl-15409	90	16	students	student	NOUN
crl-15409	90	17	correctly	correctly	ADV
crl-15409	90	18	on	on	ADP
crl-15409	90	19	how	how	SCONJ
crl-15409	90	20	to	to	PART
crl-15409	90	21	get	get	AUX
crl-15409	90	22	started	start	VERB
crl-15409	90	23	with	with	ADP
crl-15409	90	24	their	their	PRON
crl-15409	90	25	research	research	NOUN
crl-15409	91	1	in­	in­	NOUN
crl-15409	91	2	terest	terest	NOUN
crl-15409	91	3	.	.	PUNCT
crl-15409	92	1	very	very	ADV
crl-15409	92	2	few	few	ADJ
crl-15409	92	3	students	student	NOUN
crl-15409	92	4	wanted	want	VERB
crl-15409	92	5	the	the	DET
crl-15409	92	6	ref­	ref­	PROPN
crl-15409	92	7	erence	erence	PROPN
crl-15409	92	8	service	service	NOUN
crl-15409	92	9	provider	provider	NOUN
crl-15409	92	10	to	to	PART
crl-15409	92	11	do	do	VERB
crl-15409	92	12	the	the	DET
crl-15409	92	13	research	research	NOUN
crl-15409	92	14	but	but	CCONJ
crl-15409	92	15	preferred	prefer	VERB
crl-15409	92	16	,	,	PUNCT
crl-15409	92	17	instead	instead	ADV
crl-15409	92	18	,	,	PUNCT
crl-15409	92	19	that	that	SCONJ
crl-15409	92	20	he	he	PRON
crl-15409	92	21	or	or	CCONJ
crl-15409	92	22	she	she	PRON
crl-15409	92	23	point	point	VERB
crl-15409	92	24	out	out	ADP
crl-15409	92	25	which	which	DET
crl-15409	92	26	databases	database	NOUN
crl-15409	92	27	/	/	SYM
crl-15409	92	28	print	print	NOUN
crl-15409	92	29	resources/	resources/	NUM
crl-15409	92	30	web	web	NOUN
crl-15409	92	31	sites	site	NOUN
crl-15409	92	32	were	be	AUX
crl-15409	92	33	needed	need	VERB
crl-15409	92	34	to	to	PART
crl-15409	92	35	guide	guide	VERB
crl-15409	92	36	them	they	PRON
crl-15409	92	37	in	in	ADP
crl-15409	92	38	the	the	DET
crl-15409	92	39	right	right	ADJ
crl-15409	92	40	direction	direction	NOUN
crl-15409	92	41	.	.	PUNCT
crl-15409	93	1	most	most	ADJ
crl-15409	93	2	of	of	ADP
crl-15409	93	3	the	the	DET
crl-15409	93	4	important	important	ADJ
crl-15409	93	5	information	information	NOUN
crl-15409	93	6	the	the	DET
crl-15409	93	7	team	team	NOUN
crl-15409	93	8	uncovered	uncover	VERB
crl-15409	93	9	was	be	AUX
crl-15409	93	10	from	from	ADP
crl-15409	93	11	the	the	DET
crl-15409	93	12	unobtrusive	unobtrusive	ADJ
crl-15409	93	13	observation	observation	NOUN
crl-15409	93	14	.	.	PUNCT
crl-15409	94	1	a	a	DET
crl-15409	94	2	few	few	ADJ
crl-15409	94	3	of	of	ADP
crl-15409	94	4	the	the	DET
crl-15409	94	5	questions	question	NOUN
crl-15409	94	6	had	have	VERB
crl-15409	94	7	a	a	DET
crl-15409	94	8	combination	combination	NOUN
crl-15409	94	9	of	of	ADP
crl-15409	94	10	a	a	DET
crl-15409	94	11	gantt	gantt	NOUN
crl-15409	94	12	score	score	NOUN
crl-15409	94	13	plus	plus	CCONJ
crl-15409	94	14	room	room	NOUN
crl-15409	94	15	to	to	PART
crl-15409	94	16	expand	expand	VERB
crl-15409	94	17	,	,	PUNCT
crl-15409	94	18	which	which	PRON
crl-15409	94	19	gave	give	VERB
crl-15409	94	20	a	a	DET
crl-15409	94	21	better	well	ADJ
crl-15409	94	22	understanding	understanding	NOUN
crl-15409	94	23	of	of	ADP
crl-15409	94	24	why	why	SCONJ
crl-15409	94	25	the	the	DET
crl-15409	94	26	person	person	NOUN
crl-15409	94	27	scored	score	VERB
crl-15409	94	28	higher	high	ADJ
crl-15409	94	29	and	and	CCONJ
crl-15409	94	30	lower	low	ADJ
crl-15409	94	31	in	in	ADP
crl-15409	94	32	some	some	DET
crl-15409	94	33	cases	case	NOUN
crl-15409	94	34	.	.	PUNCT
crl-15409	95	1	spring	spring	NOUN
crl-15409	95	2	1998	1998	NUM
crl-15409	95	3	for	for	ADP
crl-15409	95	4	this	this	DET
crl-15409	95	5	round	round	NOUN
crl-15409	95	6	,	,	PUNCT
crl-15409	95	7	the	the	DET
crl-15409	95	8	team	team	NOUN
crl-15409	95	9	recruited	recruit	VERB
crl-15409	95	10	stu­	stu­	ADJ
crl-15409	95	11	dents	dent	NOUN
crl-15409	95	12	by	by	ADP
crl-15409	95	13	posting	post	VERB
crl-15409	95	14	ads	ad	NOUN
crl-15409	95	15	in	in	ADP
crl-15409	95	16	the	the	DET
crl-15409	95	17	library	library	NOUN
crl-15409	95	18	.	.	PUNCT
crl-15409	96	1	signs	sign	NOUN
crl-15409	96	2	were	be	AUX
crl-15409	96	3	put	put	VERB
crl-15409	96	4	up	up	ADP
crl-15409	96	5	on	on	ADP
crl-15409	96	6	bathroom	bathroom	NOUN
crl-15409	96	7	walls	wall	NOUN
crl-15409	96	8	,	,	PUNCT
crl-15409	96	9	in	in	ADP
crl-15409	96	10	the	the	DET
crl-15409	96	11	elevators	elevator	NOUN
crl-15409	96	12	,	,	PUNCT
crl-15409	96	13	and	and	CCONJ
crl-15409	96	14	by	by	ADP
crl-15409	96	15	the	the	DET
crl-15409	96	16	e	e	NOUN
crl-15409	96	17	-	-	NOUN
crl-15409	96	18	mail	mail	NOUN
crl-15409	96	19	computers	computer	NOUN
crl-15409	96	20	in	in	ADP
crl-15409	96	21	the	the	DET
crl-15409	96	22	main	main	ADJ
crl-15409	96	23	and	and	CCONJ
crl-15409	96	24	science	science	NOUN
crl-15409	96	25	-	-	PUNCT
crl-15409	96	26	engineering	engineering	NOUN
crl-15409	96	27	librar­	librar­	PROPN
crl-15409	96	28	ies	ie	NOUN
crl-15409	96	29	.	.	PROPN
crl-15409	97	1	more	more	ADJ
crl-15409	97	2	than	than	ADP
crl-15409	97	3	seventy	seventy	NUM
crl-15409	97	4	people	people	NOUN
crl-15409	97	5	initially	initially	ADV
crl-15409	97	6	showed	show	VERB
crl-15409	97	7	interest	interest	NOUN
crl-15409	97	8	in	in	ADP
crl-15409	97	9	participating	participate	VERB
crl-15409	97	10	.	.	PUNCT
crl-15409	98	1	upper­	upper­	PROPN
crl-15409	98	2	classmen	classman	NOUN
crl-15409	98	3	(	(	PUNCT
crl-15409	98	4	juniors	junior	NOUN
crl-15409	98	5	,	,	PUNCT
crl-15409	98	6	seniors	senior	NOUN
crl-15409	98	7	,	,	PUNCT
crl-15409	98	8	and	and	CCONJ
crl-15409	98	9	graduate	graduate	ADJ
crl-15409	98	10	students	student	NOUN
crl-15409	98	11	)	)	PUNCT
crl-15409	98	12	accounted	account	VERB
crl-15409	98	13	for	for	ADP
crl-15409	98	14	80	80	NUM
crl-15409	98	15	percent	percent	NOUN
crl-15409	98	16	of	of	ADP
crl-15409	98	17	the	the	DET
crl-15409	98	18	550	550	NUM
crl-15409	98	19	college	college	NOUN
crl-15409	98	20	&	&	CCONJ
crl-15409	98	21	research	research	PROPN
crl-15409	98	22	libraries	library	NOUN
crl-15409	98	23	november	november	PROPN
crl-15409	98	24	2000	2000	NUM
crl-15409	98	25	figure	figure	VERB
crl-15409	98	26	1	1	NUM
crl-15409	98	27	unobtrusive	unobtrusive	ADJ
crl-15409	98	28	observation	observation	NOUN
crl-15409	98	29	worksheet	worksheet	NOUN
crl-15409	98	30	(	(	PUNCT
crl-15409	98	31	questions	question	NOUN
crl-15409	98	32	)	)	PUNCT
crl-15409	98	33	1	1	NUM
crl-15409	98	34	.	.	X
crl-15409	98	35	observe	observe	VERB
crl-15409	98	36	the	the	DET
crl-15409	98	37	reference	reference	NOUN
crl-15409	98	38	desk	desk	NOUN
crl-15409	98	39	for	for	ADP
crl-15409	98	40	approximately	approximately	ADV
crl-15409	98	41	two	two	NUM
crl-15409	98	42	to	to	PART
crl-15409	98	43	five	five	NUM
crl-15409	98	44	minutes	minute	NOUN
crl-15409	98	45	(	(	PUNCT
crl-15409	98	46	incognito	incognito	PROPN
crl-15409	98	47	)	)	PUNCT
crl-15409	98	48	.	.	PUNCT
crl-15409	99	1	what	what	PRON
crl-15409	99	2	are	be	AUX
crl-15409	99	3	the	the	DET
crl-15409	99	4	reference	reference	NOUN
crl-15409	99	5	staff	staff	NOUN
crl-15409	99	6	members	member	NOUN
crl-15409	99	7	doing	do	VERB
crl-15409	99	8	?	?	PUNCT
crl-15409	100	1	(	(	PUNCT
crl-15409	100	2	write	write	VERB
crl-15409	100	3	down	down	ADP
crl-15409	100	4	everything	everything	PRON
crl-15409	100	5	.	.	PUNCT
crl-15409	100	6	)	)	PUNCT
crl-15409	101	1	do	do	AUX
crl-15409	101	2	they	they	PRON
crl-15409	101	3	look	look	VERB
crl-15409	101	4	approachable	approachable	ADJ
crl-15409	101	5	?	?	PUNCT
crl-15409	102	1	no	no	INTJ
crl-15409	102	2	yes	yes	INTJ
crl-15409	102	3	1	1	NUM
crl-15409	102	4	2	2	NUM
crl-15409	102	5	3	3	NUM
crl-15409	102	6	4	4	NUM
crl-15409	102	7	5	5	NUM
crl-15409	102	8	2	2	NUM
crl-15409	102	9	.	.	PUNCT
crl-15409	103	1	how	how	SCONJ
crl-15409	103	2	long	long	ADV
crl-15409	103	3	is	be	AUX
crl-15409	103	4	the	the	DET
crl-15409	103	5	average	average	ADJ
crl-15409	103	6	wait	wait	NOUN
crl-15409	103	7	for	for	ADP
crl-15409	103	8	service	service	NOUN
crl-15409	103	9	?	?	PUNCT
crl-15409	104	1	3	3	X
crl-15409	104	2	.	.	NOUN
crl-15409	104	3	which	which	DET
crl-15409	104	4	person	person	NOUN
crl-15409	104	5	are	be	AUX
crl-15409	104	6	you	you	PRON
crl-15409	104	7	going	go	VERB
crl-15409	104	8	to	to	PART
crl-15409	104	9	approach	approach	VERB
crl-15409	104	10	?	?	PUNCT
crl-15409	105	1	why	why	SCONJ
crl-15409	105	2	?	?	PUNCT
crl-15409	106	1	4	4	X
crl-15409	106	2	.	.	X
crl-15409	106	3	what	what	PRON
crl-15409	106	4	is	be	AUX
crl-15409	106	5	your	your	PRON
crl-15409	106	6	research	research	NOUN
crl-15409	106	7	question	question	NOUN
crl-15409	106	8	?	?	PUNCT
crl-15409	107	1	(	(	PUNCT
crl-15409	107	2	write	write	VERB
crl-15409	107	3	down	down	ADP
crl-15409	107	4	the	the	DET
crl-15409	107	5	general	general	ADJ
crl-15409	107	6	idea	idea	NOUN
crl-15409	107	7	.	.	PUNCT
crl-15409	107	8	)	)	PUNCT
crl-15409	108	1	5	5	X
crl-15409	108	2	.	.	X
crl-15409	108	3	what	what	PRON
crl-15409	108	4	did	do	AUX
crl-15409	108	5	the	the	DET
crl-15409	108	6	person	person	NOUN
crl-15409	108	7	say	say	VERB
crl-15409	108	8	when	when	SCONJ
crl-15409	108	9	you	you	PRON
crl-15409	108	10	initially	initially	ADV
crl-15409	108	11	asked	ask	VERB
crl-15409	108	12	the	the	DET
crl-15409	108	13	question	question	NOUN
crl-15409	108	14	?	?	PUNCT
crl-15409	109	1	6	6	X
crl-15409	109	2	.	.	X
crl-15409	109	3	what	what	PRON
crl-15409	109	4	was	be	AUX
crl-15409	109	5	the	the	DET
crl-15409	109	6	person	person	NOUN
crl-15409	109	7	's	's	PART
crl-15409	109	8	attitude	attitude	NOUN
crl-15409	109	9	while	while	SCONJ
crl-15409	109	10	you	you	PRON
crl-15409	109	11	explained	explain	VERB
crl-15409	109	12	the	the	DET
crl-15409	109	13	problem	problem	NOUN
crl-15409	109	14	?	?	PUNCT
crl-15409	110	1	7	7	X
crl-15409	110	2	.	.	NOUN
crl-15409	110	3	which	which	PRON
crl-15409	110	4	resources	resource	NOUN
crl-15409	110	5	did	do	AUX
crl-15409	110	6	the	the	DET
crl-15409	110	7	person	person	NOUN
crl-15409	110	8	recommend	recommend	VERB
crl-15409	110	9	?	?	PUNCT
crl-15409	111	1	8	8	NUM
crl-15409	111	2	.	.	PUNCT
crl-15409	112	1	did	do	AUX
crl-15409	112	2	you	you	PRON
crl-15409	112	3	find	find	VERB
crl-15409	112	4	the	the	DET
crl-15409	112	5	resources	resource	NOUN
crl-15409	112	6	useful	useful	ADJ
crl-15409	112	7	?	?	PUNCT
crl-15409	113	1	no	no	INTJ
crl-15409	113	2	yes	yes	INTJ
crl-15409	113	3	1	1	NUM
crl-15409	113	4	2	2	NUM
crl-15409	113	5	3	3	NUM
crl-15409	113	6	4	4	NUM
crl-15409	113	7	5	5	NUM
crl-15409	113	8	9	9	NUM
crl-15409	113	9	.	.	PUNCT
crl-15409	114	1	did	do	AUX
crl-15409	114	2	the	the	DET
crl-15409	114	3	sources	source	NOUN
crl-15409	114	4	directly	directly	ADV
crl-15409	114	5	answer	answer	VERB
crl-15409	114	6	your	your	PRON
crl-15409	114	7	question	question	NOUN
crl-15409	114	8	?	?	PUNCT
crl-15409	115	1	no	no	INTJ
crl-15409	115	2	yes	yes	INTJ
crl-15409	115	3	1	1	NUM
crl-15409	115	4	2	2	NUM
crl-15409	115	5	3	3	NUM
crl-15409	115	6	4	4	NUM
crl-15409	115	7	5	5	NUM
crl-15409	115	8	10	10	NUM
crl-15409	115	9	.	.	PUNCT
crl-15409	116	1	would	would	AUX
crl-15409	116	2	you	you	PRON
crl-15409	116	3	approach	approach	VERB
crl-15409	116	4	the	the	DET
crl-15409	116	5	same	same	ADJ
crl-15409	116	6	person	person	NOUN
crl-15409	116	7	again	again	ADV
crl-15409	116	8	?	?	PUNCT
crl-15409	117	1	why	why	SCONJ
crl-15409	117	2	?	?	PUNCT
crl-15409	118	1	11	11	NUM
crl-15409	118	2	.	.	PUNCT
crl-15409	119	1	did	do	AUX
crl-15409	119	2	the	the	DET
crl-15409	119	3	person	person	NOUN
crl-15409	119	4	follow	follow	VERB
crl-15409	119	5	up	up	ADP
crl-15409	119	6	to	to	PART
crl-15409	119	7	see	see	VERB
crl-15409	119	8	if	if	SCONJ
crl-15409	119	9	you	you	PRON
crl-15409	119	10	needed	need	VERB
crl-15409	119	11	additional	additional	ADJ
crl-15409	119	12	help	help	NOUN
crl-15409	119	13	?	?	PUNCT
crl-15409	120	1	take	take	VERB
crl-15409	120	2	this	this	DET
crl-15409	120	3	time	time	NOUN
crl-15409	120	4	out	out	ADP
crl-15409	120	5	to	to	PART
crl-15409	120	6	list	list	VERB
crl-15409	120	7	two	two	NUM
crl-15409	120	8	strengths	strength	NOUN
crl-15409	120	9	and	and	CCONJ
crl-15409	120	10	two	two	NUM
crl-15409	120	11	ideas	idea	NOUN
crl-15409	120	12	for	for	ADP
crl-15409	120	13	improvement	improvement	NOUN
crl-15409	120	14	about	about	ADP
crl-15409	120	15	the	the	DET
crl-15409	120	16	reference	reference	NOUN
crl-15409	120	17	/	/	SYM
crl-15409	120	18	service	service	NOUN
crl-15409	120	19	reference	reference	NOUN
crl-15409	120	20	evaluation	evaluation	NOUN
crl-15409	120	21	551	551	NUM
crl-15409	120	22	participants	participant	NOUN
crl-15409	120	23	.	.	PUNCT
crl-15409	121	1	responses	response	NOUN
crl-15409	121	2	also	also	ADV
crl-15409	121	3	came	come	VERB
crl-15409	121	4	from	from	ADP
crl-15409	121	5	some	some	DET
crl-15409	121	6	freshmen	freshman	NOUN
crl-15409	121	7	and	and	CCONJ
crl-15409	121	8	sophomores	sophomore	NOUN
crl-15409	121	9	who	who	PRON
crl-15409	121	10	worked	work	VERB
crl-15409	121	11	in	in	ADP
crl-15409	121	12	the	the	DET
crl-15409	121	13	library	library	NOUN
crl-15409	121	14	but	but	CCONJ
crl-15409	121	15	also	also	ADV
crl-15409	121	16	used	use	VERB
crl-15409	121	17	the	the	DET
crl-15409	121	18	reference	reference	NOUN
crl-15409	121	19	desk	desk	NOUN
crl-15409	121	20	frequently	frequently	ADV
crl-15409	121	21	.	.	PUNCT
crl-15409	122	1	upperclassmen	upperclassman	NOUN
crl-15409	122	2	:	:	PUNCT
crl-15409	122	3	•	•	NUM
crl-15409	122	4	visited	visit	VERB
crl-15409	122	5	the	the	DET
crl-15409	122	6	reference	reference	NOUN
crl-15409	122	7	desk	desk	NOUN
crl-15409	122	8	more	more	ADJ
crl-15409	122	9	fre­	fre­	NOUN
crl-15409	122	10	quently	quently	ADV
crl-15409	122	11	;	;	PUNCT
crl-15409	122	12	•	•	NUM
crl-15409	122	13	were	be	AUX
crl-15409	122	14	less	less	ADV
crl-15409	122	15	interested	interested	ADJ
crl-15409	122	16	in	in	ADP
crl-15409	122	17	web	web	NOUN
crl-15409	122	18	search­	search­	NOUN
crl-15409	122	19	ing	ing	ADJ
crl-15409	122	20	than	than	ADP
crl-15409	122	21	in	in	ADP
crl-15409	122	22	mastering	master	VERB
crl-15409	122	23	database	database	NOUN
crl-15409	122	24	searching	searching	NOUN
crl-15409	122	25	;	;	PUNCT
crl-15409	122	26	•	•	NUM
crl-15409	122	27	picked	pick	VERB
crl-15409	122	28	“	"	PUNCT
crl-15409	122	29	expert	expert	ADJ
crl-15409	122	30	knowledge	knowledge	NOUN
crl-15409	122	31	of	of	ADP
crl-15409	122	32	re­	re­	PROPN
crl-15409	122	33	sources	source	NOUN
crl-15409	122	34	”	"	PUNCT
crl-15409	122	35	over	over	ADP
crl-15409	122	36	approachability	approachability	NOUN
crl-15409	122	37	;	;	PUNCT
crl-15409	122	38	•	•	NUM
crl-15409	122	39	thought	think	VERB
crl-15409	122	40	the	the	DET
crl-15409	122	41	reference	reference	NOUN
crl-15409	122	42	service	service	NOUN
crl-15409	122	43	pro­	pro­	NOUN
crl-15409	122	44	viders	vider	NOUN
crl-15409	122	45	were	be	AUX
crl-15409	122	46	doing	do	VERB
crl-15409	122	47	a	a	DET
crl-15409	122	48	good	good	ADJ
crl-15409	122	49	job	job	NOUN
crl-15409	122	50	answering	answer	VERB
crl-15409	122	51	questions	question	NOUN
crl-15409	122	52	but	but	CCONJ
crl-15409	122	53	needed	need	VERB
crl-15409	122	54	to	to	PART
crl-15409	122	55	reach	reach	VERB
crl-15409	122	56	out	out	ADP
crl-15409	122	57	more	more	ADV
crl-15409	122	58	to	to	ADP
crl-15409	122	59	incoming	incoming	ADJ
crl-15409	122	60	students	student	NOUN
crl-15409	122	61	(	(	PUNCT
crl-15409	122	62	after	after	ADP
crl-15409	122	63	observing	observe	VERB
crl-15409	122	64	the	the	DET
crl-15409	122	65	desk	desk	NOUN
crl-15409	122	66	for	for	ADP
crl-15409	122	67	five	five	NUM
crl-15409	122	68	minutes	minute	NOUN
crl-15409	122	69	)	)	PUNCT
crl-15409	122	70	;	;	PUNCT
crl-15409	122	71	•	•	NUM
crl-15409	122	72	identified	identify	VERB
crl-15409	122	73	roving	roving	NOUN
crl-15409	122	74	,	,	PUNCT
crl-15409	122	75	wearing	wear	VERB
crl-15409	122	76	name	name	NOUN
crl-15409	122	77	tags	tag	NOUN
crl-15409	122	78	,	,	PUNCT
crl-15409	122	79	and	and	CCONJ
crl-15409	122	80	learning	learn	VERB
crl-15409	122	81	more	more	ADJ
crl-15409	122	82	about	about	ADP
crl-15409	122	83	the	the	DET
crl-15409	122	84	new	new	ADJ
crl-15409	122	85	da­	da­	NOUN
crl-15409	122	86	tabases	tabase	NOUN
crl-15409	122	87	as	as	ADP
crl-15409	122	88	the	the	DET
crl-15409	122	89	main	main	ADJ
crl-15409	122	90	ideas	idea	NOUN
crl-15409	122	91	for	for	ADP
crl-15409	122	92	improvement	improvement	NOUN
crl-15409	122	93	.	.	PUNCT
crl-15409	123	1	a	a	DET
crl-15409	123	2	number	number	NOUN
crl-15409	123	3	of	of	ADP
crl-15409	123	4	asian	asian	ADJ
crl-15409	123	5	and	and	CCONJ
crl-15409	123	6	other	other	ADJ
crl-15409	123	7	interna­	interna­	PROPN
crl-15409	123	8	tional	tional	PROPN
crl-15409	123	9	students	student	NOUN
crl-15409	123	10	also	also	ADV
crl-15409	123	11	participated	participate	VERB
crl-15409	123	12	in	in	ADP
crl-15409	123	13	the	the	DET
crl-15409	123	14	first	first	ADJ
crl-15409	123	15	round	round	NOUN
crl-15409	123	16	.	.	PUNCT
crl-15409	124	1	some	some	PRON
crl-15409	124	2	of	of	ADP
crl-15409	124	3	these	these	DET
crl-15409	124	4	students	student	NOUN
crl-15409	124	5	:	:	PUNCT
crl-15409	124	6	•	•	NUM
crl-15409	124	7	did	do	AUX
crl-15409	124	8	not	not	PART
crl-15409	124	9	stop	stop	VERB
crl-15409	124	10	at	at	ADP
crl-15409	124	11	the	the	DET
crl-15409	124	12	reference	reference	NOUN
crl-15409	124	13	desk	desk	NOUN
crl-15409	124	14	before	before	ADP
crl-15409	124	15	this	this	DET
crl-15409	124	16	evaluation	evaluation	NOUN
crl-15409	124	17	because	because	SCONJ
crl-15409	124	18	of	of	ADP
crl-15409	124	19	negative	negative	ADJ
crl-15409	124	20	recommendations	recommendation	NOUN
crl-15409	124	21	from	from	ADP
crl-15409	124	22	other	other	ADJ
crl-15409	124	23	students	student	NOUN
crl-15409	124	24	(	(	PUNCT
crl-15409	124	25	focus	focus	NOUN
crl-15409	124	26	group	group	NOUN
crl-15409	124	27	sessions	session	NOUN
crl-15409	124	28	)	)	PUNCT
crl-15409	124	29	;	;	PUNCT
crl-15409	124	30	•	•	NUM
crl-15409	124	31	looked	look	VERB
crl-15409	124	32	more	more	ADV
crl-15409	124	33	for	for	ADP
crl-15409	124	34	approachability	approachability	NOUN
crl-15409	124	35	than	than	ADP
crl-15409	124	36	expert	expert	ADJ
crl-15409	124	37	knowledge	knowledge	NOUN
crl-15409	124	38	of	of	ADP
crl-15409	124	39	resources	resource	NOUN
crl-15409	124	40	;	;	PUNCT
crl-15409	124	41	•	•	NUM
crl-15409	124	42	mentioned	mention	VERB
crl-15409	124	43	not	not	PART
crl-15409	124	44	feeling	feeling	AUX
crl-15409	124	45	welcomed	welcome	VERB
crl-15409	124	46	at	at	ADP
crl-15409	124	47	the	the	DET
crl-15409	124	48	reference	reference	NOUN
crl-15409	124	49	desk	desk	NOUN
crl-15409	124	50	but	but	CCONJ
crl-15409	124	51	knew	know	VERB
crl-15409	124	52	service	service	NOUN
crl-15409	124	53	providers	provider	NOUN
crl-15409	124	54	gave	give	VERB
crl-15409	124	55	good	good	ADJ
crl-15409	124	56	advice	advice	NOUN
crl-15409	124	57	/	/	SYM
crl-15409	124	58	answers	answer	NOUN
crl-15409	124	59	(	(	PUNCT
crl-15409	124	60	fo­	fo­	NOUN
crl-15409	124	61	cus	cus	PROPN
crl-15409	124	62	group	group	PROPN
crl-15409	124	63	sessions	session	NOUN
crl-15409	124	64	)	)	PUNCT
crl-15409	124	65	;	;	PUNCT
crl-15409	124	66	•	•	NUM
crl-15409	124	67	identified	identify	VERB
crl-15409	124	68	roving	roving	NOUN
crl-15409	124	69	,	,	PUNCT
crl-15409	124	70	smiling	smile	VERB
crl-15409	124	71	,	,	PUNCT
crl-15409	124	72	and	and	CCONJ
crl-15409	124	73	fol­	fol­	NOUN
crl-15409	124	74	lowing	lowing	NOUN
crl-15409	124	75	up	up	ADP
crl-15409	124	76	with	with	ADP
crl-15409	124	77	confused	confused	ADJ
crl-15409	124	78	students	student	NOUN
crl-15409	124	79	as	as	ADP
crl-15409	124	80	the	the	DET
crl-15409	124	81	main	main	ADJ
crl-15409	124	82	ideas	idea	NOUN
crl-15409	124	83	for	for	ADP
crl-15409	124	84	improvement	improvement	NOUN
crl-15409	124	85	.	.	PUNCT
crl-15409	125	1	one	one	NUM
crl-15409	125	2	final	final	ADJ
crl-15409	125	3	group	group	NOUN
crl-15409	125	4	of	of	ADP
crl-15409	125	5	students	student	NOUN
crl-15409	125	6	is	be	AUX
crl-15409	125	7	worth	worth	ADJ
crl-15409	125	8	mentioning	mention	VERB
crl-15409	125	9	.	.	PUNCT
crl-15409	126	1	these	these	PRON
crl-15409	126	2	were	be	AUX
crl-15409	126	3	freshmen	freshman	NOUN
crl-15409	126	4	and	and	CCONJ
crl-15409	126	5	sophomores	sophomore	NOUN
crl-15409	126	6	with	with	ADP
crl-15409	126	7	technology	technology	NOUN
crl-15409	126	8	-	-	PUNCT
crl-15409	126	9	intensive	intensive	ADJ
crl-15409	126	10	class	class	NOUN
crl-15409	126	11	assignments	assignment	NOUN
crl-15409	126	12	who	who	PRON
crl-15409	126	13	needed	need	VERB
crl-15409	126	14	additional	additional	ADJ
crl-15409	126	15	help	help	NOUN
crl-15409	126	16	.	.	PUNCT
crl-15409	127	1	•	•	NOUN
crl-15409	127	2	two	two	NUM
crl-15409	127	3	students	student	NOUN
crl-15409	127	4	had	have	AUX
crl-15409	127	5	been	be	AUX
crl-15409	127	6	assigned	assign	VERB
crl-15409	127	7	to	to	PART
crl-15409	127	8	work	work	VERB
crl-15409	127	9	on	on	ADP
crl-15409	127	10	web	web	NOUN
crl-15409	127	11	pages	page	NOUN
crl-15409	127	12	and	and	CCONJ
crl-15409	127	13	asked	ask	VERB
crl-15409	127	14	the	the	DET
crl-15409	127	15	librar­	librar­	PROPN
crl-15409	127	16	ian	ian	ADJ
crl-15409	127	17	staff	staff	NOUN
crl-15409	127	18	person	person	NOUN
crl-15409	127	19	for	for	ADP
crl-15409	127	20	help	help	NOUN
crl-15409	127	21	.	.	PUNCT
crl-15409	128	1	the	the	DET
crl-15409	128	2	only	only	ADJ
crl-15409	128	3	person	person	NOUN
crl-15409	128	4	referred	refer	VERB
crl-15409	128	5	to	to	ADP
crl-15409	128	6	as	as	SCONJ
crl-15409	128	7	an	an	DET
crl-15409	128	8	expert	expert	NOUN
crl-15409	128	9	in	in	ADP
crl-15409	128	10	designing	design	VERB
crl-15409	128	11	web	web	NOUN
crl-15409	128	12	pages	page	NOUN
crl-15409	128	13	was	be	AUX
crl-15409	128	14	out	out	ADP
crl-15409	128	15	of	of	ADP
crl-15409	128	16	town	town	NOUN
crl-15409	128	17	.	.	PUNCT
crl-15409	129	1	•	•	ADV
crl-15409	129	2	most	most	ADJ
crl-15409	129	3	of	of	ADP
crl-15409	129	4	the	the	DET
crl-15409	129	5	time	time	NOUN
crl-15409	129	6	,	,	PUNCT
crl-15409	129	7	the	the	DET
crl-15409	129	8	students	student	NOUN
crl-15409	129	9	said	say	VERB
crl-15409	129	10	the	the	DET
crl-15409	129	11	internet	internet	NOUN
crl-15409	129	12	was	be	AUX
crl-15409	129	13	their	their	PRON
crl-15409	129	14	main	main	ADJ
crl-15409	129	15	source	source	NOUN
crl-15409	129	16	of	of	ADP
crl-15409	129	17	in­	in­	NOUN
crl-15409	129	18	formation	formation	NOUN
crl-15409	129	19	.	.	PUNCT
crl-15409	130	1	•	•	NOUN
crl-15409	130	2	one	one	NUM
crl-15409	130	3	person	person	NOUN
crl-15409	130	4	wanted	want	VERB
crl-15409	130	5	to	to	PART
crl-15409	130	6	know	know	VERB
crl-15409	130	7	how	how	SCONJ
crl-15409	130	8	to	to	PART
crl-15409	130	9	incorporate	incorporate	VERB
crl-15409	130	10	web	web	NOUN
crl-15409	130	11	images	image	NOUN
crl-15409	130	12	into	into	ADP
crl-15409	130	13	powerpoint	powerpoint	NOUN
crl-15409	130	14	and	and	CCONJ
crl-15409	130	15	was	be	AUX
crl-15409	130	16	told	tell	VERB
crl-15409	130	17	“	"	PUNCT
crl-15409	130	18	we	we	PRON
crl-15409	130	19	do	do	AUX
crl-15409	130	20	n’t	not	PART
crl-15409	130	21	handle	handle	VERB
crl-15409	130	22	those	those	DET
crl-15409	130	23	questions	question	NOUN
crl-15409	130	24	.	.	PUNCT
crl-15409	130	25	”	"	PUNCT
crl-15409	131	1	•	•	NUM
crl-15409	131	2	ninety	ninety	NUM
crl-15409	131	3	percent	percent	NOUN
crl-15409	131	4	of	of	ADP
crl-15409	131	5	the	the	DET
crl-15409	131	6	students	student	NOUN
crl-15409	131	7	have	have	AUX
crl-15409	131	8	not	not	PART
crl-15409	131	9	heard	hear	VERB
crl-15409	131	10	about	about	ADP
crl-15409	131	11	the	the	DET
crl-15409	131	12	free	free	ADJ
crl-15409	131	13	workshop	workshop	NOUN
crl-15409	131	14	classes	class	NOUN
crl-15409	131	15	.	.	PUNCT
crl-15409	132	1	•	•	NUM
crl-15409	132	2	this	this	DET
crl-15409	132	3	group	group	NOUN
crl-15409	132	4	of	of	ADP
crl-15409	132	5	students	student	NOUN
crl-15409	132	6	mentioned	mention	VERB
crl-15409	132	7	roving	rove	VERB
crl-15409	132	8	,	,	PUNCT
crl-15409	132	9	name	name	NOUN
crl-15409	132	10	tags	tag	NOUN
crl-15409	132	11	,	,	PUNCT
crl-15409	132	12	follow	follow	VERB
crl-15409	132	13	up	up	ADP
crl-15409	132	14	with	with	ADP
crl-15409	132	15	con­	con­	NOUN
crl-15409	132	16	fused	fuse	VERB
crl-15409	132	17	students	student	NOUN
crl-15409	132	18	,	,	PUNCT
crl-15409	132	19	and	and	CCONJ
crl-15409	132	20	technology	technology	NOUN
crl-15409	132	21	training	training	NOUN
crl-15409	132	22	as	as	ADP
crl-15409	132	23	the	the	DET
crl-15409	132	24	main	main	ADJ
crl-15409	132	25	ideas	idea	NOUN
crl-15409	132	26	for	for	ADP
crl-15409	132	27	improvement	improvement	NOUN
crl-15409	132	28	.	.	PUNCT
crl-15409	133	1	fall	fall	VERB
crl-15409	133	2	1998	1998	NUM
crl-15409	133	3	for	for	ADP
crl-15409	133	4	this	this	DET
crl-15409	133	5	round	round	NOUN
crl-15409	133	6	,	,	PUNCT
crl-15409	133	7	the	the	DET
crl-15409	133	8	team	team	NOUN
crl-15409	133	9	wanted	want	VERB
crl-15409	133	10	to	to	PART
crl-15409	133	11	in­	in­	VERB
crl-15409	133	12	volve	volve	PROPN
crl-15409	133	13	more	more	ADJ
crl-15409	133	14	undergraduate	undergraduate	ADJ
crl-15409	133	15	students	student	NOUN
crl-15409	133	16	(	(	PUNCT
crl-15409	133	17	freshmen	freshman	NOUN
crl-15409	133	18	and	and	CCONJ
crl-15409	133	19	sophomores	sophomore	NOUN
crl-15409	133	20	)	)	PUNCT
crl-15409	133	21	.	.	PUNCT
crl-15409	134	1	in	in	ADP
crl-15409	134	2	addition	addition	NOUN
crl-15409	134	3	,	,	PUNCT
crl-15409	134	4	more	more	ADJ
crl-15409	134	5	students	student	NOUN
crl-15409	134	6	were	be	AUX
crl-15409	134	7	needed	need	VERB
crl-15409	134	8	who	who	PRON
crl-15409	134	9	were	be	AUX
crl-15409	134	10	less	less	ADV
crl-15409	134	11	familiar	familiar	ADJ
crl-15409	134	12	with	with	ADP
crl-15409	134	13	the	the	DET
crl-15409	134	14	library	library	NOUN
crl-15409	134	15	.	.	PUNCT
crl-15409	135	1	the	the	DET
crl-15409	135	2	team	team	NOUN
crl-15409	135	3	was	be	AUX
crl-15409	135	4	successful	successful	ADJ
crl-15409	135	5	in	in	ADP
crl-15409	135	6	recruiting	recruit	VERB
crl-15409	135	7	freshmen	freshman	NOUN
crl-15409	135	8	and	and	CCONJ
crl-15409	135	9	sophomores	sophomore	NOUN
crl-15409	135	10	,	,	PUNCT
crl-15409	135	11	but	but	CCONJ
crl-15409	135	12	these	these	DET
crl-15409	135	13	students	student	NOUN
crl-15409	135	14	proved	prove	VERB
crl-15409	135	15	less	less	ADV
crl-15409	135	16	reliable	reliable	ADJ
crl-15409	135	17	than	than	ADP
crl-15409	135	18	the	the	DET
crl-15409	135	19	graduate	graduate	NOUN
crl-15409	135	20	students	student	NOUN
crl-15409	135	21	.	.	PUNCT
crl-15409	136	1	in	in	ADP
crl-15409	136	2	addition	addition	NOUN
crl-15409	136	3	,	,	PUNCT
crl-15409	136	4	more	more	ADJ
crl-15409	136	5	african	african	ADJ
crl-15409	136	6	american	american	ADJ
crl-15409	136	7	and	and	CCONJ
crl-15409	136	8	latino	latino	ADJ
crl-15409	136	9	students	student	NOUN
crl-15409	136	10	were	be	AUX
crl-15409	136	11	recruited	recruit	VERB
crl-15409	136	12	for	for	ADP
crl-15409	136	13	this	this	DET
crl-15409	136	14	round	round	NOUN
crl-15409	136	15	.	.	PUNCT
crl-15409	137	1	most	most	ADJ
crl-15409	137	2	of	of	ADP
crl-15409	137	3	the	the	DET
crl-15409	137	4	fliers	flier	NOUN
crl-15409	137	5	were	be	AUX
crl-15409	137	6	distributed	distribute	VERB
crl-15409	137	7	outside	outside	ADP
crl-15409	137	8	the	the	DET
crl-15409	137	9	library	library	NOUN
crl-15409	137	10	at	at	ADP
crl-15409	137	11	cultural	cultural	ADJ
crl-15409	137	12	centers	center	NOUN
crl-15409	137	13	and	and	CCONJ
crl-15409	137	14	the	the	DET
crl-15409	137	15	student	student	NOUN
crl-15409	137	16	union	union	NOUN
crl-15409	137	17	.	.	PUNCT
crl-15409	138	1	although	although	SCONJ
crl-15409	138	2	seventy	seventy	NUM
crl-15409	138	3	-	-	PUNCT
crl-15409	138	4	five	five	NUM
crl-15409	138	5	students	student	NOUN
crl-15409	138	6	were	be	AUX
crl-15409	138	7	recruited	recruit	VERB
crl-15409	138	8	originally	originally	ADV
crl-15409	138	9	,	,	PUNCT
crl-15409	138	10	only	only	ADV
crl-15409	138	11	twenty	twenty	NUM
crl-15409	138	12	-	-	PUNCT
crl-15409	138	13	five	five	NUM
crl-15409	138	14	completed	complete	VERB
crl-15409	138	15	the	the	DET
crl-15409	138	16	process	process	NOUN
crl-15409	138	17	.	.	PUNCT
crl-15409	139	1	nev­	nev­	NOUN
crl-15409	139	2	ertheless	ertheless	PROPN
crl-15409	139	3	,	,	PUNCT
crl-15409	139	4	the	the	DET
crl-15409	139	5	same	same	ADJ
crl-15409	139	6	patterns	pattern	NOUN
crl-15409	139	7	emerged	emerge	VERB
crl-15409	139	8	.	.	PUNCT
crl-15409	140	1	in	in	ADP
crl-15409	140	2	the	the	DET
crl-15409	140	3	focus	focus	NOUN
crl-15409	140	4	group	group	NOUN
crl-15409	140	5	sessions	session	NOUN
crl-15409	140	6	,	,	PUNCT
crl-15409	140	7	the	the	DET
crl-15409	140	8	student	student	NOUN
crl-15409	140	9	re­	re­	PROPN
crl-15409	140	10	sponses	sponse	NOUN
crl-15409	140	11	and	and	CCONJ
crl-15409	140	12	perceptions	perception	NOUN
crl-15409	140	13	of	of	ADP
crl-15409	140	14	the	the	DET
crl-15409	140	15	reference	reference	NOUN
crl-15409	140	16	desk	desk	NOUN
crl-15409	140	17	remain	remain	VERB
crl-15409	140	18	surprisingly	surprisingly	ADV
crl-15409	140	19	similar	similar	ADJ
crl-15409	140	20	.	.	PUNCT
crl-15409	141	1	most	most	ADJ
crl-15409	141	2	people	people	NOUN
crl-15409	141	3	thought	think	VERB
crl-15409	141	4	that	that	SCONJ
crl-15409	141	5	approachability	approachability	NOUN
crl-15409	141	6	and	and	CCONJ
crl-15409	141	7	the	the	DET
crl-15409	141	8	correct	correct	ADJ
crl-15409	141	9	direction	direction	NOUN
crl-15409	141	10	were	be	AUX
crl-15409	141	11	equally	equally	ADV
crl-15409	141	12	impor­	impor­	PART
crl-15409	141	13	tant	tant	NOUN
crl-15409	141	14	or	or	CCONJ
crl-15409	141	15	immediately	immediately	ADV
crl-15409	141	16	agreed	agree	VERB
crl-15409	141	17	about	about	ADP
crl-15409	141	18	going	go	VERB
crl-15409	141	19	to	to	ADP
crl-15409	141	20	the	the	DET
crl-15409	141	21	reference	reference	NOUN
crl-15409	141	22	desk	desk	NOUN
crl-15409	141	23	as	as	ADP
crl-15409	141	24	the	the	DET
crl-15409	141	25	last	last	ADJ
crl-15409	141	26	resort	resort	NOUN
crl-15409	141	27	.	.	PUNCT
crl-15409	142	1	freshman	freshman	NOUN
crl-15409	142	2	and	and	CCONJ
crl-15409	142	3	sophomore	sophomore	NOUN
crl-15409	142	4	students	student	NOUN
crl-15409	142	5	:	:	PUNCT
crl-15409	142	6	•	•	NUM
crl-15409	142	7	were	be	AUX
crl-15409	142	8	less	less	ADV
crl-15409	142	9	likely	likely	ADJ
crl-15409	142	10	to	to	PART
crl-15409	142	11	approach	approach	VERB
crl-15409	142	12	the	the	DET
crl-15409	142	13	ref­	ref­	PROPN
crl-15409	142	14	erence	erence	NOUN
crl-15409	142	15	desk	desk	NOUN
crl-15409	142	16	;	;	PUNCT
crl-15409	142	17	•	•	NUM
crl-15409	142	18	used	use	VERB
crl-15409	142	19	the	the	DET
crl-15409	142	20	reference	reference	NOUN
crl-15409	142	21	desk	desk	NOUN
crl-15409	142	22	only	only	ADV
crl-15409	142	23	after	after	ADP
crl-15409	142	24	exhausting	exhaust	VERB
crl-15409	142	25	all	all	DET
crl-15409	142	26	other	other	ADJ
crl-15409	142	27	options	option	NOUN
crl-15409	142	28	;	;	PUNCT
crl-15409	142	29	•	•	NUM
crl-15409	142	30	were	be	AUX
crl-15409	142	31	more	more	ADV
crl-15409	142	32	likely	likely	ADJ
crl-15409	142	33	to	to	PART
crl-15409	142	34	look	look	VERB
crl-15409	142	35	at	at	ADP
crl-15409	142	36	ap­	ap­	NOUN
crl-15409	142	37	proachability	proachability	NOUN
crl-15409	142	38	as	as	ADP
crl-15409	142	39	an	an	DET
crl-15409	142	40	initial	initial	ADJ
crl-15409	142	41	sign	sign	NOUN
crl-15409	142	42	to	to	PART
crl-15409	142	43	ap­	ap­	VERB
crl-15409	142	44	proach	proach	DET
crl-15409	142	45	the	the	DET
crl-15409	142	46	desk	desk	NOUN
crl-15409	142	47	;	;	PUNCT
crl-15409	142	48	•	•	NUM
crl-15409	142	49	would	would	AUX
crl-15409	142	50	not	not	PART
crl-15409	142	51	first	first	ADV
crl-15409	142	52	come	come	VERB
crl-15409	142	53	to	to	ADP
crl-15409	142	54	the	the	DET
crl-15409	142	55	refer­	refer­	PROPN
crl-15409	142	56	ence	ence	NOUN
crl-15409	142	57	desk	desk	NOUN
crl-15409	142	58	to	to	PART
crl-15409	142	59	have	have	VERB
crl-15409	142	60	internet	internet	NOUN
crl-15409	142	61	questions	question	NOUN
crl-15409	142	62	an­	an­	NOUN
crl-15409	142	63	swered	swere	VERB
crl-15409	142	64	;	;	PUNCT
crl-15409	142	65	•	•	NUM
crl-15409	142	66	believed	believe	VERB
crl-15409	142	67	the	the	DET
crl-15409	142	68	reference	reference	NOUN
crl-15409	142	69	service	service	NOUN
crl-15409	142	70	pro­	pro­	NOUN
crl-15409	142	71	viders	vider	NOUN
crl-15409	142	72	were	be	AUX
crl-15409	142	73	at	at	ADP
crl-15409	142	74	the	the	DET
crl-15409	142	75	desk	desk	NOUN
crl-15409	142	76	to	to	PART
crl-15409	142	77	help	help	VERB
crl-15409	142	78	with	with	ADP
crl-15409	142	79	print	print	NOUN
crl-15409	142	80	and	and	CCONJ
crl-15409	142	81	electronic	electronic	ADJ
crl-15409	142	82	database	database	NOUN
crl-15409	142	83	research	research	NOUN
crl-15409	142	84	only	only	ADV
crl-15409	142	85	;	;	PUNCT
crl-15409	142	86	•	•	ADP
crl-15409	142	87	generally	generally	ADV
crl-15409	142	88	were	be	AUX
crl-15409	142	89	unaware	unaware	ADJ
crl-15409	142	90	(	(	PUNCT
crl-15409	142	91	80	80	NUM
crl-15409	142	92	%	%	NOUN
crl-15409	142	93	of	of	ADP
crl-15409	142	94	these	these	DET
crl-15409	142	95	students	student	NOUN
crl-15409	142	96	)	)	PUNCT
crl-15409	142	97	that	that	SCONJ
crl-15409	142	98	the	the	DET
crl-15409	142	99	free	free	ADJ
crl-15409	142	100	workshop	workshop	NOUN
crl-15409	142	101	classes	class	NOUN
crl-15409	142	102	existed	exist	VERB
crl-15409	142	103	or	or	CCONJ
crl-15409	142	104	that	that	DET
crl-15409	142	105	help	help	NOUN
crl-15409	142	106	was	be	AUX
crl-15409	142	107	available	available	ADJ
crl-15409	142	108	with	with	ADP
crl-15409	142	109	web	web	NOUN
crl-15409	142	110	pages	page	NOUN
crl-15409	142	111	and	and	CCONJ
crl-15409	142	112	multimedia	multimedia	NOUN
crl-15409	142	113	;	;	PUNCT
crl-15409	142	114	•	•	PRON
crl-15409	142	115	generally	generally	ADV
crl-15409	142	116	identified	identify	VERB
crl-15409	142	117	following	follow	VERB
crl-15409	142	118	up	up	ADP
crl-15409	142	119	with	with	ADP
crl-15409	142	120	confused	confused	ADJ
crl-15409	142	121	students	student	NOUN
crl-15409	142	122	,	,	PUNCT
crl-15409	142	123	roving	roving	NOUN
crl-15409	142	124	,	,	PUNCT
crl-15409	142	125	name	name	VERB
crl-15409	142	126	552	552	NUM
crl-15409	142	127	college	college	PROPN
crl-15409	142	128	&	&	CCONJ
crl-15409	142	129	research	research	PROPN
crl-15409	142	130	libraries	library	NOUN
crl-15409	142	131	november	november	PROPN
crl-15409	142	132	2000	2000	NUM
crl-15409	142	133	tags	tag	NOUN
crl-15409	142	134	,	,	PUNCT
crl-15409	142	135	and	and	CCONJ
crl-15409	142	136	smiling	smile	VERB
crl-15409	142	137	more	more	ADV
crl-15409	142	138	as	as	ADP
crl-15409	142	139	ideas	idea	NOUN
crl-15409	142	140	for	for	ADP
crl-15409	142	141	im­	im­	NOUN
crl-15409	142	142	provement	provement	NOUN
crl-15409	142	143	;	;	PUNCT
crl-15409	142	144	•	•	NUM
crl-15409	142	145	believed	believe	VERB
crl-15409	142	146	that	that	SCONJ
crl-15409	142	147	the	the	DET
crl-15409	142	148	reference	reference	NOUN
crl-15409	142	149	service	service	NOUN
crl-15409	142	150	providers	provider	NOUN
crl-15409	142	151	could	could	AUX
crl-15409	142	152	answer	answer	VERB
crl-15409	142	153	most	most	ADJ
crl-15409	142	154	of	of	ADP
crl-15409	142	155	their	their	PRON
crl-15409	142	156	re­	re­	PROPN
crl-15409	142	157	search	search	NOUN
crl-15409	142	158	questions	question	NOUN
crl-15409	142	159	but	but	CCONJ
crl-15409	142	160	felt	feel	VERB
crl-15409	142	161	that	that	SCONJ
crl-15409	142	162	they	they	PRON
crl-15409	142	163	should	should	AUX
crl-15409	142	164	be	be	AUX
crl-15409	142	165	able	able	ADJ
crl-15409	142	166	to	to	PART
crl-15409	142	167	find	find	VERB
crl-15409	142	168	answers	answer	NOUN
crl-15409	142	169	to	to	ADP
crl-15409	142	170	internet	internet	NOUN
crl-15409	142	171	ques­	ques­	PROPN
crl-15409	142	172	tions	tion	NOUN
crl-15409	142	173	on	on	ADP
crl-15409	142	174	their	their	PRON
crl-15409	142	175	own	own	ADJ
crl-15409	142	176	.	.	PUNCT
crl-15409	143	1	spring	spring	NOUN
crl-15409	143	2	1999	1999	NUM
crl-15409	143	3	for	for	ADP
crl-15409	143	4	the	the	DET
crl-15409	143	5	last	last	ADJ
crl-15409	143	6	round	round	NOUN
crl-15409	143	7	of	of	ADP
crl-15409	143	8	the	the	DET
crl-15409	143	9	reference	reference	NOUN
crl-15409	143	10	evalua­	evalua­	PROPN
crl-15409	143	11	tion	tion	PROPN
crl-15409	143	12	,	,	PUNCT
crl-15409	143	13	the	the	DET
crl-15409	143	14	team	team	NOUN
crl-15409	143	15	wanted	want	VERB
crl-15409	143	16	to	to	PART
crl-15409	143	17	reach	reach	VERB
crl-15409	143	18	only	only	ADV
crl-15409	143	19	those	those	DET
crl-15409	143	20	students	student	NOUN
crl-15409	143	21	who	who	PRON
crl-15409	143	22	never	never	ADV
crl-15409	143	23	visit	visit	VERB
crl-15409	143	24	the	the	DET
crl-15409	143	25	library	library	NOUN
crl-15409	143	26	or	or	CCONJ
crl-15409	143	27	visit	visit	VERB
crl-15409	143	28	it	it	PRON
crl-15409	143	29	only	only	ADV
crl-15409	143	30	rarely	rarely	ADV
crl-15409	143	31	.	.	PUNCT
crl-15409	144	1	this	this	DET
crl-15409	144	2	time	time	NOUN
crl-15409	144	3	,	,	PUNCT
crl-15409	144	4	no	no	DET
crl-15409	144	5	fliers	flier	NOUN
crl-15409	144	6	were	be	AUX
crl-15409	144	7	posted	post	VERB
crl-15409	144	8	in	in	ADP
crl-15409	144	9	the	the	DET
crl-15409	144	10	main	main	ADJ
crl-15409	144	11	or	or	CCONJ
crl-15409	144	12	science	science	NOUN
crl-15409	144	13	-	-	PUNCT
crl-15409	144	14	engineering	engineering	NOUN
crl-15409	144	15	library	library	NOUN
crl-15409	144	16	.	.	PUNCT
crl-15409	145	1	most	most	ADJ
crl-15409	145	2	of	of	ADP
crl-15409	145	3	the	the	DET
crl-15409	145	4	students	student	NOUN
crl-15409	145	5	sought	seek	VERB
crl-15409	145	6	were	be	AUX
crl-15409	145	7	from	from	ADP
crl-15409	145	8	the	the	DET
crl-15409	145	9	campus	campus	NOUN
crl-15409	145	10	resident	resident	NOUN
crl-15409	145	11	halls	hall	NOUN
crl-15409	145	12	and	and	CCONJ
crl-15409	145	13	cul­	cul­	VERB
crl-15409	145	14	tural	tural	ADJ
crl-15409	145	15	centers	center	NOUN
crl-15409	145	16	.	.	PUNCT
crl-15409	146	1	seventy	seventy	NUM
crl-15409	146	2	-	-	PUNCT
crl-15409	146	3	five	five	NUM
crl-15409	146	4	students	student	NOUN
crl-15409	146	5	were	be	AUX
crl-15409	146	6	recruited	recruit	VERB
crl-15409	146	7	,	,	PUNCT
crl-15409	146	8	and	and	CCONJ
crl-15409	146	9	thirty	thirty	NUM
crl-15409	146	10	-	-	PUNCT
crl-15409	146	11	six	six	NUM
crl-15409	146	12	of	of	ADP
crl-15409	146	13	them	they	PRON
crl-15409	146	14	partici­	partici­	VERB
crl-15409	146	15	pated	pated	ADJ
crl-15409	146	16	in	in	ADP
crl-15409	146	17	the	the	DET
crl-15409	146	18	different	different	ADJ
crl-15409	146	19	sections	section	NOUN
crl-15409	146	20	.	.	PUNCT
crl-15409	147	1	by	by	ADP
crl-15409	147	2	the	the	DET
crl-15409	147	3	third	third	ADJ
crl-15409	147	4	semester	semester	NOUN
crl-15409	147	5	,	,	PUNCT
crl-15409	147	6	most	most	ADJ
crl-15409	147	7	of	of	ADP
crl-15409	147	8	the	the	DET
crl-15409	147	9	results	result	NOUN
crl-15409	147	10	had	have	AUX
crl-15409	147	11	become	become	VERB
crl-15409	147	12	repetitive	repetitive	ADJ
crl-15409	147	13	and	and	CCONJ
crl-15409	147	14	the	the	DET
crl-15409	147	15	“	"	PUNCT
crl-15409	147	16	new	new	ADJ
crl-15409	147	17	-	-	PUNCT
crl-15409	147	18	to	to	ADP
crl-15409	147	19	-	-	PUNCT
crl-15409	147	20	the	the	DET
crl-15409	147	21	-	-	PUNCT
crl-15409	147	22	library	library	NOUN
crl-15409	147	23	”	"	PUNCT
crl-15409	147	24	student	student	NOUN
crl-15409	147	25	experiences	experience	NOUN
crl-15409	147	26	were	be	AUX
crl-15409	147	27	similar	similar	ADJ
crl-15409	147	28	to	to	ADP
crl-15409	147	29	last	last	ADJ
crl-15409	147	30	semester	semester	NOUN
crl-15409	147	31	.	.	PUNCT
crl-15409	148	1	this	this	DET
crl-15409	148	2	group	group	NOUN
crl-15409	148	3	included	include	VERB
crl-15409	148	4	mainly	mainly	ADV
crl-15409	148	5	freshmen	freshman	NOUN
crl-15409	148	6	and	and	CCONJ
crl-15409	148	7	sophomores	sophomore	NOUN
crl-15409	148	8	,	,	PUNCT
crl-15409	148	9	as	as	ADV
crl-15409	148	10	well	well	ADV
crl-15409	148	11	as	as	ADP
crl-15409	148	12	more	more	ADJ
crl-15409	148	13	native	native	ADJ
crl-15409	148	14	american	american	ADJ
crl-15409	148	15	students	student	NOUN
crl-15409	148	16	.	.	PUNCT
crl-15409	149	1	(	(	PUNCT
crl-15409	149	2	the	the	DET
crl-15409	149	3	first	first	ADJ
crl-15409	149	4	two	two	NUM
crl-15409	149	5	semesters	semester	NOUN
crl-15409	149	6	involved	involve	VERB
crl-15409	149	7	only	only	ADV
crl-15409	149	8	one	one	NUM
crl-15409	149	9	native	native	ADJ
crl-15409	149	10	american	american	ADJ
crl-15409	149	11	participant	participant	NOUN
crl-15409	149	12	.	.	PUNCT
crl-15409	149	13	)	)	PUNCT
crl-15409	150	1	the	the	DET
crl-15409	150	2	results	result	NOUN
crl-15409	150	3	are	be	AUX
crl-15409	150	4	very	very	ADV
crl-15409	150	5	similar	similar	ADJ
crl-15409	150	6	to	to	ADP
crl-15409	150	7	last	last	ADJ
crl-15409	150	8	semester	semester	NOUN
crl-15409	150	9	’s	’s	PART
crl-15409	150	10	results	result	NOUN
crl-15409	150	11	.	.	PUNCT
crl-15409	151	1	undergraduate	undergraduate	ADJ
crl-15409	151	2	students	student	NOUN
crl-15409	151	3	:	:	PUNCT
crl-15409	151	4	•	•	NUM
crl-15409	151	5	were	be	AUX
crl-15409	151	6	less	less	ADV
crl-15409	151	7	likely	likely	ADJ
crl-15409	151	8	to	to	PART
crl-15409	151	9	approach	approach	VERB
crl-15409	151	10	the	the	DET
crl-15409	151	11	ref­	ref­	PROPN
crl-15409	151	12	erence	erence	NOUN
crl-15409	151	13	desk	desk	NOUN
crl-15409	151	14	;	;	PUNCT
crl-15409	151	15	•	•	NUM
crl-15409	151	16	used	use	VERB
crl-15409	151	17	the	the	DET
crl-15409	151	18	reference	reference	NOUN
crl-15409	151	19	desk	desk	NOUN
crl-15409	151	20	only	only	ADV
crl-15409	151	21	after	after	ADP
crl-15409	151	22	exhausting	exhaust	VERB
crl-15409	151	23	all	all	DET
crl-15409	151	24	options	option	NOUN
crl-15409	151	25	;	;	PUNCT
crl-15409	151	26	•	•	NUM
crl-15409	151	27	were	be	AUX
crl-15409	151	28	more	more	ADV
crl-15409	151	29	likely	likely	ADJ
crl-15409	151	30	to	to	PART
crl-15409	151	31	look	look	VERB
crl-15409	151	32	at	at	ADP
crl-15409	151	33	ap­	ap­	NOUN
crl-15409	151	34	proachability	proachability	NOUN
crl-15409	151	35	as	as	ADP
crl-15409	151	36	an	an	DET
crl-15409	151	37	initial	initial	ADJ
crl-15409	151	38	sign	sign	NOUN
crl-15409	151	39	to	to	PART
crl-15409	151	40	ap­	ap­	VERB
crl-15409	151	41	proach	proach	DET
crl-15409	151	42	the	the	DET
crl-15409	151	43	reference	reference	NOUN
crl-15409	151	44	desk	desk	NOUN
crl-15409	151	45	;	;	PUNCT
crl-15409	151	46	•	•	NUM
crl-15409	151	47	would	would	AUX
crl-15409	151	48	not	not	PART
crl-15409	151	49	think	think	VERB
crl-15409	151	50	of	of	ADP
crl-15409	151	51	coming	come	VERB
crl-15409	151	52	to	to	ADP
crl-15409	151	53	the	the	DET
crl-15409	151	54	reference	reference	NOUN
crl-15409	151	55	desk	desk	NOUN
crl-15409	151	56	to	to	PART
crl-15409	151	57	ask	ask	VERB
crl-15409	151	58	technology	technology	NOUN
crl-15409	151	59	-	-	PUNCT
crl-15409	151	60	related	relate	VERB
crl-15409	151	61	questions	question	NOUN
crl-15409	151	62	;	;	PUNCT
crl-15409	151	63	•	•	NUM
crl-15409	151	64	believed	believe	VERB
crl-15409	151	65	that	that	SCONJ
crl-15409	151	66	the	the	DET
crl-15409	151	67	reference	reference	NOUN
crl-15409	151	68	service	service	NOUN
crl-15409	151	69	providers	provider	NOUN
crl-15409	151	70	were	be	AUX
crl-15409	151	71	at	at	ADP
crl-15409	151	72	the	the	DET
crl-15409	151	73	desk	desk	NOUN
crl-15409	151	74	to	to	PART
crl-15409	151	75	help	help	VERB
crl-15409	151	76	with	with	ADP
crl-15409	151	77	print	print	NOUN
crl-15409	151	78	and	and	CCONJ
crl-15409	151	79	electronic	electronic	ADJ
crl-15409	151	80	database	database	NOUN
crl-15409	151	81	research	research	NOUN
crl-15409	151	82	only	only	ADV
crl-15409	151	83	;	;	PUNCT
crl-15409	151	84	•	•	ADP
crl-15409	151	85	generally	generally	ADV
crl-15409	151	86	were	be	AUX
crl-15409	151	87	unaware	unaware	ADJ
crl-15409	151	88	(	(	PUNCT
crl-15409	151	89	92	92	NUM
crl-15409	151	90	%	%	NOUN
crl-15409	151	91	of	of	ADP
crl-15409	151	92	this	this	DET
crl-15409	151	93	group	group	NOUN
crl-15409	151	94	)	)	PUNCT
crl-15409	151	95	that	that	SCONJ
crl-15409	151	96	there	there	PRON
crl-15409	151	97	were	be	VERB
crl-15409	151	98	free	free	ADJ
crl-15409	151	99	workshop	workshop	NOUN
crl-15409	151	100	classes	class	NOUN
crl-15409	151	101	or	or	CCONJ
crl-15409	151	102	that	that	DET
crl-15409	151	103	help	help	NOUN
crl-15409	151	104	was	be	AUX
crl-15409	151	105	available	available	ADJ
crl-15409	151	106	with	with	ADP
crl-15409	151	107	web	web	NOUN
crl-15409	151	108	pages	page	NOUN
crl-15409	151	109	and	and	CCONJ
crl-15409	151	110	multimedia	multimedia	NOUN
crl-15409	151	111	;	;	PUNCT
crl-15409	151	112	•	•	NUM
crl-15409	151	113	identified	identify	VERB
crl-15409	151	114	following	follow	VERB
crl-15409	151	115	up	up	ADP
crl-15409	151	116	with	with	ADP
crl-15409	151	117	con­	con­	NOUN
crl-15409	151	118	fused	fuse	VERB
crl-15409	151	119	students	student	NOUN
crl-15409	151	120	,	,	PUNCT
crl-15409	151	121	roving	roving	NOUN
crl-15409	151	122	,	,	PUNCT
crl-15409	151	123	and	and	CCONJ
crl-15409	151	124	smiling	smile	VERB
crl-15409	151	125	more	more	ADV
crl-15409	151	126	as	as	ADP
crl-15409	151	127	ideas	idea	NOUN
crl-15409	151	128	for	for	ADP
crl-15409	151	129	improvement	improvement	NOUN
crl-15409	151	130	;	;	PUNCT
crl-15409	151	131	•	•	NUM
crl-15409	151	132	believed	believe	VERB
crl-15409	151	133	that	that	SCONJ
crl-15409	151	134	the	the	DET
crl-15409	151	135	reference	reference	NOUN
crl-15409	151	136	service	service	NOUN
crl-15409	151	137	providers	provider	NOUN
crl-15409	151	138	could	could	AUX
crl-15409	151	139	answer	answer	VERB
crl-15409	151	140	most	most	ADJ
crl-15409	151	141	of	of	ADP
crl-15409	151	142	their	their	PRON
crl-15409	151	143	re­	re­	PROPN
crl-15409	151	144	search	search	NOUN
crl-15409	151	145	questions	question	NOUN
crl-15409	151	146	but	but	CCONJ
crl-15409	151	147	felt	feel	VERB
crl-15409	151	148	that	that	SCONJ
crl-15409	151	149	they	they	PRON
crl-15409	151	150	should	should	AUX
crl-15409	151	151	be	be	AUX
crl-15409	151	152	able	able	ADJ
crl-15409	151	153	to	to	PART
crl-15409	151	154	answer	answer	VERB
crl-15409	151	155	internet	internet	NOUN
crl-15409	151	156	questions	question	NOUN
crl-15409	151	157	on	on	ADP
crl-15409	151	158	their	their	PRON
crl-15409	151	159	own	own	ADJ
crl-15409	151	160	.	.	PUNCT
crl-15409	152	1	overall	overall	ADJ
crl-15409	152	2	findings	finding	NOUN
crl-15409	152	3	from	from	ADP
crl-15409	152	4	unobtrusive	unobtrusive	ADJ
crl-15409	152	5	observation	observation	NOUN
crl-15409	152	6	following	follow	VERB
crl-15409	152	7	are	be	AUX
crl-15409	152	8	the	the	DET
crl-15409	152	9	behaviors	behavior	NOUN
crl-15409	152	10	that	that	PRON
crl-15409	152	11	received	receive	VERB
crl-15409	152	12	high	high	ADJ
crl-15409	152	13	or	or	CCONJ
crl-15409	152	14	perfect	perfect	ADJ
crl-15409	152	15	scores	score	NOUN
crl-15409	152	16	from	from	ADP
crl-15409	152	17	the	the	DET
crl-15409	152	18	unobtru­	unobtru­	ADJ
crl-15409	152	19	sive	sive	ADJ
crl-15409	152	20	observation	observation	NOUN
crl-15409	152	21	.	.	PUNCT
crl-15409	153	1	•	•	NUM
crl-15409	153	2	initially	initially	ADV
crl-15409	153	3	approachable	approachable	ADJ
crl-15409	153	4	:	:	PUNCT
crl-15409	153	5	even	even	ADV
crl-15409	153	6	when	when	SCONJ
crl-15409	153	7	reference	reference	NOUN
crl-15409	153	8	service	service	NOUN
crl-15409	153	9	providers	provider	NOUN
crl-15409	153	10	are	be	AUX
crl-15409	153	11	using	use	VERB
crl-15409	153	12	the	the	DET
crl-15409	153	13	computer	computer	NOUN
crl-15409	153	14	or	or	CCONJ
crl-15409	153	15	performing	perform	VERB
crl-15409	153	16	other	other	ADJ
crl-15409	153	17	chores	chore	NOUN
crl-15409	153	18	,	,	PUNCT
crl-15409	153	19	they	they	PRON
crl-15409	153	20	occasionally	occasionally	ADV
crl-15409	153	21	need	need	VERB
crl-15409	153	22	to	to	PART
crl-15409	153	23	notice	notice	VERB
crl-15409	153	24	students	student	NOUN
crl-15409	153	25	and	and	CCONJ
crl-15409	153	26	smile	smile	NOUN
crl-15409	153	27	.	.	PUNCT
crl-15409	154	1	•	•	NUM
crl-15409	154	2	friendly	friendly	ADJ
crl-15409	154	3	/	/	SYM
crl-15409	154	4	helpful	helpful	ADJ
crl-15409	154	5	/	/	SYM
crl-15409	154	6	listening	listening	NOUN
crl-15409	154	7	:	:	PUNCT
crl-15409	154	8	this	this	DET
crl-15409	154	9	be­	be­	PUNCT
crl-15409	154	10	havior	havior	PROPN
crl-15409	154	11	usually	usually	ADV
crl-15409	154	12	determined	determine	VERB
crl-15409	154	13	whether	whether	SCONJ
crl-15409	154	14	the	the	DET
crl-15409	154	15	student	student	NOUN
crl-15409	154	16	would	would	AUX
crl-15409	154	17	ever	ever	ADV
crl-15409	154	18	approach	approach	VERB
crl-15409	154	19	the	the	DET
crl-15409	154	20	desk	desk	NOUN
crl-15409	154	21	again	again	ADV
crl-15409	154	22	.	.	PUNCT
crl-15409	155	1	•	•	NUM
crl-15409	155	2	different	different	ADJ
crl-15409	155	3	options	option	NOUN
crl-15409	155	4	:	:	PUNCT
crl-15409	155	5	this	this	PRON
crl-15409	155	6	refers	refer	VERB
crl-15409	155	7	to	to	ADP
crl-15409	155	8	a	a	DET
crl-15409	155	9	ba­	ba­	ADJ
crl-15409	155	10	sic	sic	ADJ
crl-15409	155	11	understanding	understanding	NOUN
crl-15409	155	12	of	of	ADP
crl-15409	155	13	how	how	SCONJ
crl-15409	155	14	much	much	ADJ
crl-15409	155	15	informa­	informa­	PROPN
crl-15409	155	16	tion	tion	NOUN
crl-15409	155	17	to	to	PART
crl-15409	155	18	provide	provide	VERB
crl-15409	155	19	students	student	NOUN
crl-15409	155	20	.	.	PUNCT
crl-15409	156	1	some	some	DET
crl-15409	156	2	students	student	NOUN
crl-15409	156	3	said	say	VERB
crl-15409	156	4	they	they	PRON
crl-15409	156	5	were	be	AUX
crl-15409	156	6	overwhelmed	overwhelmed	ADJ
crl-15409	156	7	with	with	ADP
crl-15409	156	8	too	too	ADV
crl-15409	156	9	many	many	ADJ
crl-15409	156	10	options	option	NOUN
crl-15409	156	11	;	;	PUNCT
crl-15409	156	12	others	other	NOUN
crl-15409	156	13	wished	wish	VERB
crl-15409	156	14	the	the	DET
crl-15409	156	15	refer­	refer­	PROPN
crl-15409	156	16	ence	ence	NOUN
crl-15409	156	17	service	service	NOUN
crl-15409	156	18	providers	provider	NOUN
crl-15409	156	19	would	would	AUX
crl-15409	156	20	have	have	AUX
crl-15409	156	21	fol­	fol­	NOUN
crl-15409	156	22	lowed	low	VERB
crl-15409	156	23	up	up	ADP
crl-15409	156	24	to	to	PART
crl-15409	156	25	ensure	ensure	VERB
crl-15409	156	26	they	they	PRON
crl-15409	156	27	understood	understand	VERB
crl-15409	156	28	the	the	DET
crl-15409	156	29	electronic	electronic	ADJ
crl-15409	156	30	databases	database	NOUN
crl-15409	156	31	/	/	SYM
crl-15409	156	32	print	print	NOUN
crl-15409	156	33	resources	resource	NOUN
crl-15409	156	34	,	,	PUNCT
crl-15409	156	35	and	and	CCONJ
crl-15409	156	36	so	so	ADV
crl-15409	156	37	on	on	ADV
crl-15409	156	38	.	.	PUNCT
crl-15409	157	1	•	•	NUM
crl-15409	157	2	follow	follow	VERB
crl-15409	157	3	-	-	PUNCT
crl-15409	157	4	up	up	NOUN
crl-15409	157	5	:	:	PUNCT
crl-15409	157	6	follow	follow	VERB
crl-15409	157	7	-	-	PUNCT
crl-15409	157	8	up	up	NOUN
crl-15409	157	9	is	be	AUX
crl-15409	157	10	especially	especially	ADV
crl-15409	157	11	necessary	necessary	ADJ
crl-15409	157	12	when	when	SCONJ
crl-15409	157	13	the	the	DET
crl-15409	157	14	student	student	NOUN
crl-15409	157	15	is	be	AUX
crl-15409	157	16	new	new	ADJ
crl-15409	157	17	to	to	ADP
crl-15409	157	18	or	or	CCONJ
crl-15409	157	19	confused	confuse	VERB
crl-15409	157	20	about	about	ADP
crl-15409	157	21	using	use	VERB
crl-15409	157	22	the	the	DET
crl-15409	157	23	library	library	NOUN
crl-15409	157	24	.	.	PUNCT
crl-15409	158	1	a	a	DET
crl-15409	158	2	sim­	sim­	NOUN
crl-15409	158	3	ply	ply	NOUN
crl-15409	158	4	statement	statement	NOUN
crl-15409	158	5	such	such	ADJ
crl-15409	158	6	as	as	ADP
crl-15409	158	7	“	"	PUNCT
crl-15409	158	8	please	please	INTJ
crl-15409	158	9	come	come	VERB
crl-15409	158	10	back	back	ADV
crl-15409	158	11	to	to	ADP
crl-15409	158	12	the	the	DET
crl-15409	158	13	desk	desk	NOUN
crl-15409	158	14	if	if	SCONJ
crl-15409	158	15	you	you	PRON
crl-15409	158	16	have	have	VERB
crl-15409	158	17	any	any	DET
crl-15409	158	18	more	more	ADJ
crl-15409	158	19	ques­	ques­	PROPN
crl-15409	158	20	tions	tion	NOUN
crl-15409	158	21	”	"	PUNCT
crl-15409	158	22	is	be	AUX
crl-15409	158	23	enough	enough	ADJ
crl-15409	158	24	to	to	PART
crl-15409	158	25	make	make	VERB
crl-15409	158	26	students	student	NOUN
crl-15409	158	27	feel	feel	VERB
crl-15409	158	28	comfortable	comfortable	ADJ
crl-15409	158	29	about	about	ADP
crl-15409	158	30	approaching	approach	VERB
crl-15409	158	31	the	the	DET
crl-15409	158	32	desk	desk	NOUN
crl-15409	158	33	a	a	DET
crl-15409	158	34	second	second	ADJ
crl-15409	158	35	time	time	NOUN
crl-15409	158	36	.	.	PUNCT
crl-15409	159	1	the	the	DET
crl-15409	159	2	reference	reference	NOUN
crl-15409	159	3	service	service	NOUN
crl-15409	159	4	provider	provider	NOUN
crl-15409	159	5	who	who	PRON
crl-15409	159	6	went	go	VERB
crl-15409	159	7	the	the	DET
crl-15409	159	8	extra	extra	ADJ
crl-15409	159	9	mile	mile	NOUN
crl-15409	159	10	to	to	PART
crl-15409	159	11	follow	follow	VERB
crl-15409	159	12	up	up	ADP
crl-15409	159	13	with	with	ADP
crl-15409	159	14	a	a	DET
crl-15409	159	15	student	student	NOUN
crl-15409	159	16	always	always	ADV
crl-15409	159	17	received	receive	VERB
crl-15409	159	18	higher	high	ADJ
crl-15409	159	19	marks	mark	NOUN
crl-15409	159	20	overall	overall	ADV
crl-15409	159	21	even	even	ADV
crl-15409	159	22	if	if	SCONJ
crl-15409	159	23	his	his	PRON
crl-15409	159	24	or	or	CCONJ
crl-15409	159	25	her	her	PRON
crl-15409	159	26	answer	answer	NOUN
crl-15409	159	27	was	be	AUX
crl-15409	159	28	incorrect	incorrect	ADJ
crl-15409	159	29	.	.	PUNCT
crl-15409	160	1	overall	overall	ADJ
crl-15409	160	2	need	need	NOUN
crl-15409	160	3	for	for	ADP
crl-15409	160	4	improvement	improvement	NOUN
crl-15409	160	5	following	follow	VERB
crl-15409	160	6	are	be	AUX
crl-15409	160	7	efforts	effort	NOUN
crl-15409	160	8	that	that	PRON
crl-15409	160	9	would	would	AUX
crl-15409	160	10	improve	improve	VERB
crl-15409	160	11	service	service	NOUN
crl-15409	160	12	:	:	PUNCT
crl-15409	160	13	•	•	ADP
crl-15409	160	14	walking	walk	VERB
crl-15409	160	15	around	around	ADV
crl-15409	160	16	(	(	PUNCT
crl-15409	160	17	main	main	ADJ
crl-15409	160	18	library	library	NOUN
crl-15409	160	19	,	,	PUNCT
crl-15409	160	20	not	not	PART
crl-15409	160	21	science	science	NOUN
crl-15409	160	22	-	-	PUNCT
crl-15409	160	23	engineering	engineering	NOUN
crl-15409	160	24	library	library	NOUN
crl-15409	160	25	)	)	PUNCT
crl-15409	160	26	;	;	PUNCT
crl-15409	161	1	•	•	ADP
crl-15409	161	2	following	follow	VERB
crl-15409	161	3	up	up	ADP
crl-15409	161	4	with	with	ADP
crl-15409	161	5	confused	confused	ADJ
crl-15409	161	6	stu­	stu­	NOUN
crl-15409	161	7	dents	dent	NOUN
crl-15409	161	8	;	;	PUNCT
crl-15409	161	9	•	•	NUM
crl-15409	161	10	smiling	smile	VERB
crl-15409	161	11	more	more	ADJ
crl-15409	161	12	;	;	PUNCT
crl-15409	161	13	•	•	NUM
crl-15409	161	14	advertising	advertising	NOUN
crl-15409	161	15	technology	technology	NOUN
crl-15409	161	16	classes	class	NOUN
crl-15409	161	17	;	;	PUNCT
crl-15409	161	18	•	•	ADP
crl-15409	161	19	being	be	AUX
crl-15409	161	20	alert	alert	ADJ
crl-15409	161	21	to	to	ADP
crl-15409	161	22	students	student	NOUN
crl-15409	161	23	who	who	PRON
crl-15409	161	24	might	might	AUX
crl-15409	161	25	be	be	AUX
crl-15409	161	26	uncomfortable	uncomfortable	ADJ
crl-15409	161	27	about	about	ADP
crl-15409	161	28	asking	ask	VERB
crl-15409	161	29	for	for	ADP
crl-15409	161	30	help	help	NOUN
crl-15409	161	31	;	;	PUNCT
crl-15409	161	32	•	•	ADP
crl-15409	161	33	wearing	wear	VERB
crl-15409	161	34	name	name	NOUN
crl-15409	161	35	tags	tag	NOUN
crl-15409	161	36	;	;	PUNCT
crl-15409	161	37	•	•	ADP
crl-15409	161	38	putting	put	VERB
crl-15409	161	39	up	up	ADP
crl-15409	161	40	more	more	ADJ
crl-15409	161	41	signage	signage	NOUN
crl-15409	161	42	;	;	PUNCT
crl-15409	161	43	reference	reference	NOUN
crl-15409	161	44	evaluation	evaluation	NOUN
crl-15409	161	45	553	553	NUM
crl-15409	161	46	•	•	NOUN
crl-15409	161	47	being	be	AUX
crl-15409	161	48	more	more	ADV
crl-15409	161	49	consistent	consistent	ADJ
crl-15409	161	50	with	with	ADP
crl-15409	161	51	refer­	refer­	PROPN
crl-15409	161	52	rals	ral	NOUN
crl-15409	161	53	for	for	ADP
crl-15409	161	54	technology	technology	NOUN
crl-15409	161	55	assistance	assistance	NOUN
crl-15409	161	56	.	.	PUNCT
crl-15409	162	1	plans	plan	NOUN
crl-15409	162	2	for	for	ADP
crl-15409	162	3	action	action	NOUN
crl-15409	162	4	following	follow	VERB
crl-15409	162	5	are	be	AUX
crl-15409	162	6	some	some	PRON
crl-15409	162	7	of	of	ADP
crl-15409	162	8	the	the	DET
crl-15409	162	9	things	thing	NOUN
crl-15409	162	10	the	the	DET
crl-15409	162	11	un­	un­	PUNCT
crl-15409	162	12	dergraduate	dergraduate	NOUN
crl-15409	162	13	services	service	NOUN
crl-15409	162	14	team	team	NOUN
crl-15409	162	15	either	either	CCONJ
crl-15409	162	16	has	have	AUX
crl-15409	162	17	done	do	VERB
crl-15409	162	18	already	already	ADV
crl-15409	162	19	to	to	PART
crl-15409	162	20	improve	improve	VERB
crl-15409	162	21	service	service	NOUN
crl-15409	162	22	or	or	CCONJ
crl-15409	162	23	is	be	AUX
crl-15409	162	24	cur­	cur­	ADJ
crl-15409	162	25	rently	rently	ADV
crl-15409	162	26	working	work	VERB
crl-15409	162	27	on	on	ADP
crl-15409	162	28	:	:	PUNCT
crl-15409	162	29	•	•	ADP
crl-15409	162	30	the	the	DET
crl-15409	162	31	team	team	NOUN
crl-15409	162	32	’s	’s	PART
crl-15409	162	33	graphic	graphic	ADJ
crl-15409	162	34	designer	designer	NOUN
crl-15409	162	35	has	have	AUX
crl-15409	162	36	created	create	VERB
crl-15409	162	37	name	name	NOUN
crl-15409	162	38	tags	tag	NOUN
crl-15409	162	39	for	for	ADP
crl-15409	162	40	all	all	DET
crl-15409	162	41	reference	reference	NOUN
crl-15409	162	42	service	service	NOUN
crl-15409	162	43	providers	provider	NOUN
crl-15409	162	44	.	.	PUNCT
crl-15409	163	1	•	•	NUM
crl-15409	163	2	more	more	ADV
crl-15409	163	3	visible	visible	ADJ
crl-15409	163	4	signage	signage	NOUN
crl-15409	163	5	has	have	AUX
crl-15409	163	6	been	be	AUX
crl-15409	163	7	posted	post	VERB
crl-15409	163	8	in	in	ADP
crl-15409	163	9	the	the	DET
crl-15409	163	10	reference	reference	NOUN
crl-15409	163	11	areas	area	NOUN
crl-15409	163	12	of	of	ADP
crl-15409	163	13	both	both	CCONJ
crl-15409	163	14	the	the	DET
crl-15409	163	15	main	main	ADJ
crl-15409	163	16	and	and	CCONJ
crl-15409	163	17	science	science	NOUN
crl-15409	163	18	-	-	PUNCT
crl-15409	163	19	engineering	engineering	NOUN
crl-15409	163	20	libraries	library	NOUN
crl-15409	163	21	.	.	PUNCT
crl-15409	164	1	•	•	NUM
crl-15409	164	2	the	the	DET
crl-15409	164	3	main	main	ADJ
crl-15409	164	4	library	library	NOUN
crl-15409	164	5	instituted	institute	VERB
crl-15409	164	6	a	a	DET
crl-15409	164	7	“	"	PUNCT
crl-15409	164	8	rover	rover	NOUN
crl-15409	164	9	”	"	PUNCT
crl-15409	164	10	slot	slot	NOUN
crl-15409	164	11	during	during	ADP
crl-15409	164	12	peak	peak	NOUN
crl-15409	164	13	times	time	NOUN
crl-15409	164	14	,	,	PUNCT
crl-15409	164	15	where	where	SCONJ
crl-15409	164	16	reference	reference	NOUN
crl-15409	164	17	service	service	NOUN
crl-15409	164	18	providers	provider	NOUN
crl-15409	164	19	can	can	AUX
crl-15409	164	20	walk	walk	VERB
crl-15409	164	21	around	around	ADP
crl-15409	164	22	the	the	DET
crl-15409	164	23	reference	reference	NOUN
crl-15409	164	24	room	room	NOUN
crl-15409	164	25	with	with	ADP
crl-15409	164	26	a	a	DET
crl-15409	164	27	clip­	clip­	PROPN
crl-15409	164	28	board	board	NOUN
crl-15409	164	29	to	to	PART
crl-15409	164	30	answer	answer	VERB
crl-15409	164	31	questions	question	NOUN
crl-15409	164	32	.	.	PUNCT
crl-15409	165	1	•	•	NOUN
crl-15409	165	2	the	the	DET
crl-15409	165	3	team	team	NOUN
crl-15409	165	4	is	be	AUX
crl-15409	165	5	increasing	increase	VERB
crl-15409	165	6	the	the	DET
crl-15409	165	7	adver­	adver­	NOUN
crl-15409	165	8	tising	tise	VERB
crl-15409	165	9	about	about	ADP
crl-15409	165	10	technology	technology	NOUN
crl-15409	165	11	classes	class	NOUN
crl-15409	165	12	.	.	PUNCT
crl-15409	166	1	•	•	NOUN
crl-15409	166	2	the	the	DET
crl-15409	166	3	team	team	NOUN
crl-15409	166	4	is	be	AUX
crl-15409	166	5	setting	set	VERB
crl-15409	166	6	up	up	ADP
crl-15409	166	7	a	a	DET
crl-15409	166	8	referral	referral	ADJ
crl-15409	166	9	list	list	NOUN
crl-15409	166	10	of	of	ADP
crl-15409	166	11	reference	reference	NOUN
crl-15409	166	12	service	service	NOUN
crl-15409	166	13	providers	provider	NOUN
crl-15409	166	14	who	who	PRON
crl-15409	166	15	have	have	VERB
crl-15409	166	16	technology	technology	NOUN
crl-15409	166	17	expertise	expertise	NOUN
crl-15409	166	18	.	.	PUNCT
crl-15409	167	1	•	•	NUM
crl-15409	167	2	a	a	DET
crl-15409	167	3	final	final	ADJ
crl-15409	167	4	report	report	NOUN
crl-15409	167	5	with	with	ADP
crl-15409	167	6	results	result	NOUN
crl-15409	167	7	and	and	CCONJ
crl-15409	167	8	rec­	rec­	ADJ
crl-15409	167	9	ommendations	ommendation	NOUN
crl-15409	167	10	for	for	ADP
crl-15409	167	11	the	the	DET
crl-15409	167	12	reference	reference	NOUN
crl-15409	167	13	desk	desk	NOUN
crl-15409	167	14	has	have	AUX
crl-15409	167	15	been	be	AUX
crl-15409	167	16	distributed	distribute	VERB
crl-15409	167	17	to	to	ADP
crl-15409	167	18	all	all	DET
crl-15409	167	19	reference	reference	NOUN
crl-15409	167	20	service	service	NOUN
crl-15409	167	21	providers	provider	NOUN
crl-15409	167	22	.	.	PUNCT
crl-15409	168	1	future	future	ADJ
crl-15409	168	2	plans	plan	VERB
crl-15409	168	3	the	the	DET
crl-15409	168	4	undergraduate	undergraduate	NOUN
crl-15409	168	5	services	service	NOUN
crl-15409	168	6	team	team	NOUN
crl-15409	168	7	is	be	AUX
crl-15409	168	8	currently	currently	ADV
crl-15409	168	9	working	work	VERB
crl-15409	168	10	on	on	ADP
crl-15409	168	11	plans	plan	NOUN
crl-15409	168	12	for	for	ADP
crl-15409	168	13	an	an	DET
crl-15409	168	14	in­	in­	ADJ
crl-15409	168	15	formation	formation	NOUN
crl-15409	168	16	commons	common	NOUN
crl-15409	168	17	.	.	PUNCT
crl-15409	169	1	the	the	DET
crl-15409	169	2	information	information	NOUN
crl-15409	169	3	commons	common	NOUN
crl-15409	169	4	will	will	AUX
crl-15409	169	5	have	have	VERB
crl-15409	169	6	more	more	ADJ
crl-15409	169	7	than	than	ADP
crl-15409	169	8	two	two	NUM
crl-15409	169	9	hun­	hun­	NOUN
crl-15409	169	10	dred	dre	VERB
crl-15409	169	11	computers	computer	NOUN
crl-15409	169	12	with	with	ADP
crl-15409	169	13	multimedia	multimedia	NOUN
crl-15409	169	14	capa­	capa­	X
crl-15409	169	15	bility	bility	NOUN
crl-15409	169	16	.	.	PUNCT
crl-15409	170	1	the	the	DET
crl-15409	170	2	team	team	NOUN
crl-15409	170	3	anticipates	anticipate	VERB
crl-15409	170	4	that	that	SCONJ
crl-15409	170	5	when	when	SCONJ
crl-15409	170	6	the	the	DET
crl-15409	170	7	information	information	NOUN
crl-15409	170	8	commons	common	NOUN
crl-15409	170	9	is	be	AUX
crl-15409	170	10	completed	complete	VERB
crl-15409	170	11	in	in	ADP
crl-15409	170	12	two	two	NUM
crl-15409	170	13	years	year	NOUN
crl-15409	170	14	,	,	PUNCT
crl-15409	170	15	reference	reference	NOUN
crl-15409	170	16	desk	desk	NOUN
crl-15409	170	17	service	service	NOUN
crl-15409	170	18	will	will	AUX
crl-15409	170	19	change	change	VERB
crl-15409	170	20	completely	completely	ADV
crl-15409	170	21	as	as	ADP
crl-15409	170	22	more	more	ADJ
crl-15409	170	23	and	and	CCONJ
crl-15409	170	24	more	more	ADJ
crl-15409	170	25	computer	computer	NOUN
crl-15409	170	26	technology	technology	NOUN
crl-15409	170	27	options	option	NOUN
crl-15409	170	28	are	be	AUX
crl-15409	170	29	pro­	pro­	NOUN
crl-15409	170	30	vided	vide	VERB
crl-15409	170	31	at	at	ADP
crl-15409	170	32	the	the	DET
crl-15409	170	33	library	library	NOUN
crl-15409	170	34	.	.	PUNCT
crl-15409	171	1	in	in	ADP
crl-15409	171	2	addition	addition	NOUN
crl-15409	171	3	,	,	PUNCT
crl-15409	171	4	the	the	DET
crl-15409	171	5	team	team	NOUN
crl-15409	171	6	anticipates	anticipate	VERB
crl-15409	171	7	that	that	SCONJ
crl-15409	171	8	reference	reference	NOUN
crl-15409	171	9	service	service	NOUN
crl-15409	171	10	providers	provider	NOUN
crl-15409	171	11	will	will	AUX
crl-15409	171	12	have	have	VERB
crl-15409	171	13	to	to	PART
crl-15409	171	14	have	have	VERB
crl-15409	171	15	at	at	ADP
crl-15409	171	16	least	least	ADJ
crl-15409	171	17	a	a	DET
crl-15409	171	18	basic	basic	ADJ
crl-15409	171	19	knowledge	knowledge	NOUN
crl-15409	171	20	about	about	ADP
crl-15409	171	21	multimedia	multimedia	NOUN
crl-15409	171	22	soft­	soft­	PROPN
crl-15409	171	23	ware	ware	NOUN
crl-15409	171	24	,	,	PUNCT
crl-15409	171	25	in	in	ADP
crl-15409	171	26	addition	addition	NOUN
crl-15409	171	27	to	to	ADP
crl-15409	171	28	electronic	electronic	ADJ
crl-15409	171	29	data­	data­	NOUN
crl-15409	171	30	bases	basis	NOUN
crl-15409	171	31	.	.	PUNCT
crl-15409	172	1	at	at	ADP
crl-15409	172	2	that	that	DET
crl-15409	172	3	time	time	NOUN
crl-15409	172	4	,	,	PUNCT
crl-15409	172	5	the	the	DET
crl-15409	172	6	team	team	NOUN
crl-15409	172	7	will	will	AUX
crl-15409	172	8	con­	con­	VERB
crl-15409	172	9	duct	duct	VERB
crl-15409	172	10	another	another	DET
crl-15409	172	11	reference	reference	NOUN
crl-15409	172	12	evaluation	evaluation	NOUN
crl-15409	172	13	to	to	PART
crl-15409	172	14	obtain	obtain	VERB
crl-15409	172	15	feedback	feedback	NOUN
crl-15409	172	16	on	on	ADP
crl-15409	172	17	how	how	SCONJ
crl-15409	172	18	things	thing	NOUN
crl-15409	172	19	are	be	AUX
crl-15409	172	20	go­	go­	ADJ
crl-15409	172	21	ing	ing	ADJ
crl-15409	172	22	.	.	PUNCT
crl-15409	173	1	until	until	ADP
crl-15409	173	2	then	then	ADV
crl-15409	173	3	,	,	PUNCT
crl-15409	173	4	the	the	DET
crl-15409	173	5	team	team	NOUN
crl-15409	173	6	will	will	AUX
crl-15409	173	7	continue	continue	VERB
crl-15409	173	8	to	to	PART
crl-15409	173	9	work	work	VERB
crl-15409	173	10	on	on	ADP
crl-15409	173	11	current	current	ADJ
crl-15409	173	12	recommendations	recommendation	NOUN
crl-15409	173	13	from	from	ADP
crl-15409	173	14	students	student	NOUN
crl-15409	173	15	and	and	CCONJ
crl-15409	173	16	try	try	VERB
crl-15409	173	17	to	to	PART
crl-15409	173	18	anticipate	anticipate	VERB
crl-15409	173	19	and	and	CCONJ
crl-15409	173	20	exceed	exceed	VERB
crl-15409	173	21	their	their	PRON
crl-15409	173	22	expectations	expectation	NOUN
crl-15409	173	23	.	.	PUNCT
crl-15409	174	1	notes	note	NOUN
crl-15409	174	2	1	1	NUM
crl-15409	174	3	.	.	PUNCT
crl-15409	175	1	louise	louise	PROPN
crl-15409	175	2	jarvis	jarvis	PROPN
crl-15409	175	3	,	,	PUNCT
crl-15409	175	4	“	"	PUNCT
crl-15409	175	5	secret	secret	ADJ
crl-15409	175	6	shopping	shopping	NOUN
crl-15409	175	7	service	service	NOUN
crl-15409	175	8	(	(	PUNCT
crl-15409	175	9	consulting	consulting	NOUN
crl-15409	175	10	service	service	NOUN
crl-15409	175	11	)	)	PUNCT
crl-15409	175	12	”	"	PUNCT
crl-15409	175	13	executive	executive	ADJ
crl-15409	175	14	female	female	NOUN
crl-15409	175	15	19	19	NUM
crl-15409	175	16	(	(	PUNCT
crl-15409	175	17	july	july	PROPN
crl-15409	175	18	–	–	PUNCT
crl-15409	175	19	aug	aug	PROPN
crl-15409	175	20	.	.	PROPN
crl-15409	175	21	1996	1996	NUM
crl-15409	175	22	):	):	PUNCT
crl-15409	175	23	24	24	NUM
crl-15409	175	24	.	.	NOUN
crl-15409	175	25	2	2	X
crl-15409	175	26	.	.	X
crl-15409	175	27	ibid	ibid	NOUN
crl-15409	175	28	.	.	PUNCT
crl-15409	176	1	,	,	PUNCT
crl-15409	176	2	1	1	NUM
crl-15409	176	3	.	.	SYM
crl-15409	176	4	3	3	X
crl-15409	176	5	.	.	X
crl-15409	176	6	ibid	ibid	NOUN
crl-15409	176	7	.	.	PUNCT
crl-15409	177	1	,	,	PUNCT
crl-15409	178	1	2	2	NUM
crl-15409	178	2	.	.	SYM
crl-15409	178	3	4	4	NUM
crl-15409	178	4	.	.	X
crl-15409	178	5	peter	peter	PROPN
crl-15409	178	6	hernon	hernon	PROPN
crl-15409	178	7	and	and	CCONJ
crl-15409	178	8	charles	charles	PROPN
crl-15409	178	9	r.	r.	PROPN
crl-15409	178	10	mcclure	mcclure	PROPN
crl-15409	178	11	,	,	PUNCT
crl-15409	178	12	“	"	PUNCT
crl-15409	178	13	unobtrusive	unobtrusive	ADJ
crl-15409	178	14	reference	reference	NOUN
crl-15409	178	15	testing	testing	NOUN
crl-15409	178	16	:	:	PUNCT
crl-15409	178	17	the	the	DET
crl-15409	178	18	55	55	NUM
crl-15409	178	19	percent	percent	NOUN
crl-15409	178	20	rule	rule	NOUN
crl-15409	178	21	,	,	PUNCT
crl-15409	178	22	”	"	PUNCT
crl-15409	178	23	library	library	NOUN
crl-15409	178	24	journal	journal	NOUN
crl-15409	178	25	111	111	NUM
crl-15409	178	26	(	(	PUNCT
crl-15409	178	27	apr.15	apr.15	NOUN
crl-15409	178	28	,	,	PUNCT
crl-15409	178	29	1986	1986	NUM
crl-15409	178	30	):	):	PUNCT
crl-15409	178	31	37–41	37–41	NUM
crl-15409	178	32	.	.	PUNCT
crl-15409	179	1	5	5	NUM
crl-15409	179	2	.	.	X
crl-15409	179	3	ibid	ibid	NOUN
crl-15409	179	4	.	.	PUNCT
crl-15409	179	5	,	,	PUNCT
crl-15409	180	1	3	3	X
crl-15409	180	2	.	.	NOUN
crl-15409	180	3	6	6	NUM
crl-15409	180	4	.	.	PUNCT
crl-15409	181	1	joan	joan	PROPN
crl-15409	181	2	durrance	durrance	PROPN
crl-15409	181	3	,	,	PUNCT
crl-15409	181	4	“	"	PUNCT
crl-15409	181	5	reference	reference	NOUN
crl-15409	181	6	success	success	NOUN
crl-15409	181	7	:	:	PUNCT
crl-15409	181	8	does	do	AUX
crl-15409	181	9	the	the	DET
crl-15409	181	10	55	55	NUM
crl-15409	181	11	percent	percent	NOUN
crl-15409	181	12	rule	rule	NOUN
crl-15409	181	13	tell	tell	VERB
crl-15409	181	14	the	the	DET
crl-15409	181	15	whole	whole	ADJ
crl-15409	181	16	story	story	NOUN
crl-15409	181	17	?	?	PUNCT
crl-15409	181	18	”	"	PUNCT
crl-15409	182	1	li­	li­	PROPN
crl-15409	182	2	brary	brary	PROPN
crl-15409	182	3	journal	journal	PROPN
crl-15409	182	4	114	114	NUM
crl-15409	182	5	(	(	PUNCT
crl-15409	182	6	apr	apr	PROPN
crl-15409	182	7	.	.	PROPN
crl-15409	182	8	15	15	NUM
crl-15409	182	9	,	,	PUNCT
crl-15409	182	10	1989	1989	NUM
crl-15409	182	11	):	):	PUNCT
crl-15409	182	12	32	32	NUM
crl-15409	182	13	.	.	X
crl-15409	182	14	7	7	X
crl-15409	182	15	.	.	X
crl-15409	182	16	carolyn	carolyn	PROPN
crl-15409	182	17	w.	w.	PROPN
crl-15409	182	18	jardine	jardine	PROPN
crl-15409	182	19	,	,	PUNCT
crl-15409	182	20	“	"	PUNCT
crl-15409	182	21	maybe	maybe	ADV
crl-15409	182	22	the	the	DET
crl-15409	182	23	55	55	NUM
crl-15409	182	24	percent	percent	NOUN
crl-15409	182	25	rule	rule	NOUN
crl-15409	182	26	does	do	AUX
crl-15409	182	27	n’t	not	PART
crl-15409	182	28	tell	tell	VERB
crl-15409	182	29	the	the	DET
crl-15409	182	30	whole	whole	ADJ
crl-15409	182	31	story	story	NOUN
crl-15409	182	32	,	,	PUNCT
crl-15409	182	33	”	"	PUNCT
crl-15409	182	34	college	college	PROPN
crl-15409	182	35	&	&	CCONJ
crl-15409	182	36	research	research	PROPN
crl-15409	182	37	libraries	library	NOUN
crl-15409	182	38	56	56	NUM
crl-15409	182	39	(	(	PUNCT
crl-15409	182	40	nov	nov	PROPN
crl-15409	182	41	.	.	PROPN
crl-15409	182	42	1995	1995	NUM
crl-15409	182	43	)	)	PUNCT
crl-15409	182	44	:	:	PUNCT
crl-15409	182	45	477–85	477–85	X
crl-15409	182	46	.	.	NOUN
crl-15409	183	1	8	8	NUM
crl-15409	183	2	.	.	PUNCT
crl-15409	184	1	mary	mary	PROPN
crl-15409	184	2	tygett	tygett	PROPN
crl-15409	184	3	,	,	PUNCT
crl-15409	184	4	v.	v.	PROPN
crl-15409	184	5	lonnie	lonnie	PROPN
crl-15409	184	6	lawson	lawson	PROPN
crl-15409	184	7	,	,	PUNCT
crl-15409	184	8	and	and	CCONJ
crl-15409	184	9	kathleen	kathleen	PROPN
crl-15409	184	10	weesies	weesie	NOUN
crl-15409	184	11	,	,	PUNCT
crl-15409	184	12	“	"	PUNCT
crl-15409	184	13	using	use	VERB
crl-15409	184	14	undergraduate	undergraduate	ADJ
crl-15409	184	15	marketing	marketing	NOUN
crl-15409	184	16	students	student	NOUN
crl-15409	184	17	in	in	ADP
crl-15409	184	18	an	an	DET
crl-15409	184	19	unobtrusive	unobtrusive	ADJ
crl-15409	184	20	reference	reference	NOUN
crl-15409	184	21	observation	observation	NOUN
crl-15409	184	22	,	,	PUNCT
crl-15409	184	23	”	"	PUNCT
crl-15409	184	24	rq	rq	VERB
crl-15409	184	25	36	36	NUM
crl-15409	184	26	(	(	PUNCT
crl-15409	184	27	winter	winter	NOUN
crl-15409	184	28	1996	1996	NUM
crl-15409	184	29	):	):	PUNCT
crl-15409	184	30	270–76	270–76	NUM
crl-15409	184	31	.	.	PUNCT
crl-15409	185	1	9	9	X
crl-15409	185	2	.	.	X
crl-15409	185	3	ibid	ibid	NOUN
crl-15409	185	4	.	.	PUNCT
crl-15409	185	5	,	,	PUNCT
crl-15409	185	6	9	9	X
crl-15409	185	7	.	.	PUNCT