id	sid	tid	token	lemma	pos
crl-15432	1	1	cook.p65	cook.p65	VERB
crl-15432	1	2	users	user	NOUN
crl-15432	1	3	’	'	PUNCT
crl-15432	1	4	hierarchical	hierarchical	ADJ
crl-15432	1	5	perspectives	perspective	NOUN
crl-15432	1	6	on	on	ADP
crl-15432	1	7	library	library	NOUN
crl-15432	1	8	service	service	NOUN
crl-15432	1	9	quality	quality	NOUN
crl-15432	1	10	147	147	NUM
crl-15432	1	11	users	user	NOUN
crl-15432	1	12	’	’	PART
crl-15432	1	13	hierarchical	hierarchical	ADJ
crl-15432	1	14	perspectives	perspective	NOUN
crl-15432	1	15	on	on	ADP
crl-15432	1	16	library	library	ADJ
crl-15432	1	17	service	service	NOUN
crl-15432	1	18	quality	quality	NOUN
crl-15432	1	19	:	:	PUNCT
crl-15432	1	20	a	a	DET
crl-15432	1	21	“	"	PUNCT
crl-15432	1	22	libqual+	libqual+	NOUN
crl-15432	1	23	”	"	PUNCT
crl-15432	1	24	study	study	NOUN
crl-15432	1	25	colleen	colleen	PROPN
crl-15432	1	26	cook	cook	PROPN
crl-15432	1	27	,	,	PUNCT
crl-15432	1	28	fred	fred	PROPN
crl-15432	1	29	heath	heath	PROPN
crl-15432	1	30	,	,	PUNCT
crl-15432	1	31	and	and	CCONJ
crl-15432	1	32	bruce	bruce	PROPN
crl-15432	1	33	thompson	thompson	PROPN
crl-15432	1	34	this	this	DET
crl-15432	1	35	study	study	NOUN
crl-15432	1	36	confirms	confirm	VERB
crl-15432	1	37	that	that	SCONJ
crl-15432	1	38	a	a	DET
crl-15432	1	39	single	single	ADJ
crl-15432	1	40	second	second	ADJ
crl-15432	1	41	-	-	PUNCT
crl-15432	1	42	order	order	NOUN
crl-15432	1	43	factor	factor	NOUN
crl-15432	1	44	is	be	AUX
crl-15432	1	45	associated	associate	VERB
crl-15432	1	46	with	with	ADP
crl-15432	1	47	the	the	DET
crl-15432	1	48	delivery	delivery	NOUN
crl-15432	1	49	of	of	ADP
crl-15432	1	50	high	high	ADJ
crl-15432	1	51	-	-	PUNCT
crl-15432	1	52	quality	quality	NOUN
crl-15432	1	53	library	library	NOUN
crl-15432	1	54	services	service	NOUN
crl-15432	1	55	in	in	ADP
crl-15432	1	56	a	a	DET
crl-15432	1	57	research	research	NOUN
crl-15432	1	58	university	university	NOUN
crl-15432	1	59	envi­	envi­	NOUN
crl-15432	1	60	ronment	ronment	NOUN
crl-15432	1	61	.	.	PUNCT
crl-15432	2	1	however	however	ADV
crl-15432	2	2	,	,	PUNCT
crl-15432	2	3	a	a	DET
crl-15432	2	4	hierarchical	hierarchical	ADJ
crl-15432	2	5	factor	factor	NOUN
crl-15432	2	6	analysis	analysis	NOUN
crl-15432	2	7	also	also	ADV
crl-15432	2	8	demonstrated	demonstrate	VERB
crl-15432	2	9	that	that	SCONJ
crl-15432	2	10	research	research	NOUN
crl-15432	2	11	library	library	NOUN
crl-15432	2	12	users	user	NOUN
crl-15432	2	13	simultaneously	simultaneously	ADV
crl-15432	2	14	think	think	VERB
crl-15432	2	15	about	about	ADP
crl-15432	2	16	library	library	ADJ
crl-15432	2	17	quality	quality	NOUN
crl-15432	2	18	at	at	ADP
crl-15432	2	19	mul­	mul­	PROPN
crl-15432	2	20	tiple	tiple	PROPN
crl-15432	2	21	levels	level	NOUN
crl-15432	2	22	.	.	PUNCT
crl-15432	3	1	the	the	DET
crl-15432	3	2	libqual+	libqual+	ADP
crl-15432	3	3	diagnostic	diagnostic	ADJ
crl-15432	3	4	tool	tool	NOUN
crl-15432	3	5	,	,	PUNCT
crl-15432	3	6	a	a	DET
crl-15432	3	7	product	product	NOUN
crl-15432	3	8	of	of	ADP
crl-15432	3	9	the	the	DET
crl-15432	3	10	arl	arl	PROPN
crl-15432	3	11	’s	’s	PART
crl-15432	3	12	new	new	ADJ
crl-15432	3	13	measures	measure	NOUN
crl-15432	3	14	initiative	initiative	NOUN
crl-15432	3	15	,	,	PUNCT
crl-15432	3	16	shows	show	VERB
crl-15432	3	17	that	that	SCONJ
crl-15432	3	18	although	although	SCONJ
crl-15432	3	19	a	a	DET
crl-15432	3	20	single	single	ADJ
crl-15432	3	21	factor	factor	NOUN
crl-15432	3	22	dominates	dominate	VERB
crl-15432	3	23	user	user	NOUN
crl-15432	3	24	thinking	think	VERB
crl-15432	3	25	about	about	ADP
crl-15432	3	26	library	library	NOUN
crl-15432	3	27	service	service	NOUN
crl-15432	3	28	quality	quality	NOUN
crl-15432	3	29	,	,	PUNCT
crl-15432	3	30	all	all	PRON
crl-15432	3	31	of	of	ADP
crl-15432	3	32	the	the	DET
crl-15432	3	33	items	item	NOUN
crl-15432	3	34	used	use	VERB
crl-15432	3	35	in	in	ADP
crl-15432	3	36	the	the	DET
crl-15432	3	37	survey	survey	NOUN
crl-15432	3	38	suffuse	suffuse	VERB
crl-15432	3	39	this	this	DET
crl-15432	3	40	factor	factor	NOUN
crl-15432	3	41	.	.	PUNCT
crl-15432	4	1	nevertheless	nevertheless	ADV
crl-15432	4	2	,	,	PUNCT
crl-15432	4	3	several	several	ADJ
crl-15432	4	4	first	first	ADJ
crl-15432	4	5	-	-	PUNCT
crl-15432	4	6	order	order	NOUN
crl-15432	4	7	factors	factor	NOUN
crl-15432	4	8	contribute	contribute	VERB
crl-15432	4	9	important	important	ADJ
crl-15432	4	10	unique	unique	ADJ
crl-15432	4	11	information	information	NOUN
crl-15432	4	12	to	to	ADP
crl-15432	4	13	the	the	DET
crl-15432	4	14	notion	notion	NOUN
crl-15432	4	15	of	of	ADP
crl-15432	4	16	service	service	NOUN
crl-15432	4	17	quality	quality	NOUN
crl-15432	4	18	.	.	PUNCT
crl-15432	5	1	as	as	SCONJ
crl-15432	5	2	different	different	ADJ
crl-15432	5	3	types	type	NOUN
crl-15432	5	4	of	of	ADP
crl-15432	5	5	users	user	NOUN
crl-15432	5	6	place	place	VERB
crl-15432	5	7	varying	vary	VERB
crl-15432	5	8	degrees	degree	NOUN
crl-15432	5	9	of	of	ADP
crl-15432	5	10	importance	importance	NOUN
crl-15432	5	11	on	on	ADP
crl-15432	5	12	the	the	DET
crl-15432	5	13	first	first	ADJ
crl-15432	5	14	-	-	PUNCT
crl-15432	5	15	order	order	NOUN
crl-15432	5	16	factors	factor	NOUN
crl-15432	5	17	,	,	PUNCT
crl-15432	5	18	the	the	DET
crl-15432	5	19	utility	utility	NOUN
crl-15432	5	20	of	of	ADP
crl-15432	5	21	the	the	DET
crl-15432	5	22	hierarchical	hierarchical	ADJ
crl-15432	5	23	model	model	NOUN
crl-15432	5	24	is	be	AUX
crl-15432	5	25	demonstrated	demonstrate	VERB
crl-15432	5	26	.	.	PUNCT
crl-15432	6	1	n	n	CCONJ
crl-15432	6	2	the	the	DET
crl-15432	6	3	history	history	NOUN
crl-15432	6	4	of	of	ADP
crl-15432	6	5	many	many	ADJ
crl-15432	6	6	profesbaseball	profesbaseball	ADJ
crl-15432	6	7	parlance	parlance	NOUN
crl-15432	6	8	.	.	PUNCT
crl-15432	7	1	ba	ba	NOUN
crl-15432	7	2	and	and	CCONJ
crl-15432	7	3	era	era	NOUN
crl-15432	7	4	suffice	suffice	NOUN
crl-15432	7	5	as	as	ADP
crl-15432	7	6	sions	sion	NOUN
crl-15432	7	7	,	,	PUNCT
crl-15432	7	8	careful	careful	ADJ
crl-15432	7	9	research	research	NOUN
crl-15432	7	10	and	and	CCONJ
crl-15432	7	11	rigmeasures	rigmeasure	NOUN
crl-15432	7	12	of	of	ADP
crl-15432	7	13	excellence	excellence	NOUN
crl-15432	7	14	in	in	ADP
crl-15432	7	15	the	the	DET
crl-15432	7	16	sport	sport	NOUN
crl-15432	7	17	.	.	PUNCT
crl-15432	8	1	orous	orous	ADJ
crl-15432	8	2	design	design	NOUN
crl-15432	8	3	have	have	AUX
crl-15432	8	4	produced	produce	VERB
crl-15432	8	5	human	human	ADJ
crl-15432	8	6	health	health	NOUN
crl-15432	8	7	also	also	ADV
crl-15432	8	8	has	have	AUX
crl-15432	8	9	its	its	PRON
crl-15432	8	10	overarching	overarching	ADJ
crl-15432	8	11	standards	standard	NOUN
crl-15432	8	12	of	of	ADP
crl-15432	8	13	measurement	measurement	NOUN
crl-15432	8	14	that	that	SCONJ
crl-15432	8	15	higher	high	ADJ
crl-15432	8	16	-	-	PUNCT
crl-15432	8	17	order	order	NOUN
crl-15432	8	18	measures	measure	NOUN
crl-15432	8	19	.	.	PUNCT
crl-15432	9	1	since	since	SCONJ
crl-15432	9	2	stephen	stephen	PROPN
crl-15432	9	3	permit	permit	PROPN
crl-15432	9	4	specialist	specialist	NOUN
crl-15432	9	5	and	and	CCONJ
crl-15432	9	6	layman	layman	NOUN
crl-15432	9	7	alike	alike	ADV
crl-15432	9	8	to	to	PART
crl-15432	9	9	achieve	achieve	VERB
crl-15432	9	10	a	a	DET
crl-15432	9	11	perspective	perspective	NOUN
crl-15432	9	12	on	on	ADP
crl-15432	9	13	performance	performance	NOUN
crl-15432	9	14	.	.	PUNCT
crl-15432	10	1	in	in	ADP
crl-15432	10	2	baseball	baseball	NOUN
crl-15432	10	3	,	,	PUNCT
crl-15432	10	4	the	the	DET
crl-15432	10	5	most	most	ADV
crl-15432	10	6	statistically	statistically	ADV
crl-15432	10	7	driven	drive	VERB
crl-15432	10	8	of	of	ADP
crl-15432	10	9	all	all	DET
crl-15432	10	10	professional	professional	ADJ
crl-15432	10	11	sports	sport	NOUN
crl-15432	10	12	,	,	PUNCT
crl-15432	10	13	batting	batting	NOUN
crl-15432	10	14	average	average	NOUN
crl-15432	10	15	(	(	PUNCT
crl-15432	10	16	ba	ba	NOUN
crl-15432	10	17	)	)	PUNCT
crl-15432	10	18	and	and	CCONJ
crl-15432	10	19	earned	earn	VERB
crl-15432	10	20	run	run	VERB
crl-15432	10	21	average	average	ADJ
crl-15432	10	22	(	(	PUNCT
crl-15432	10	23	era	era	NOUN
crl-15432	10	24	)	)	PUNCT
crl-15432	10	25	pro­	pro­	PROPN
crl-15432	10	26	vide	vide	ADV
crl-15432	10	27	a	a	DET
crl-15432	10	28	benchmarking	benchmarke	VERB
crl-15432	10	29	overview	overview	NOUN
crl-15432	10	30	on	on	ADP
crl-15432	10	31	all	all	DET
crl-15432	10	32	bat­	bat­	ADJ
crl-15432	10	33	ters	ter	NOUN
crl-15432	10	34	and	and	CCONJ
crl-15432	10	35	pitchers	pitcher	NOUN
crl-15432	10	36	in	in	ADP
crl-15432	10	37	the	the	DET
crl-15432	10	38	history	history	NOUN
crl-15432	10	39	of	of	ADP
crl-15432	10	40	the	the	DET
crl-15432	10	41	game	game	NOUN
crl-15432	10	42	.	.	PUNCT
crl-15432	11	1	a	a	DET
crl-15432	11	2	.400	.400	NUM
crl-15432	11	3	batting	batting	NOUN
crl-15432	11	4	average	average	NOUN
crl-15432	11	5	is	be	AUX
crl-15432	11	6	extraor­	extraor­	NOUN
crl-15432	11	7	dinary	dinary	ADJ
crl-15432	11	8	;	;	PUNCT
crl-15432	11	9	a	a	DET
crl-15432	11	10	career	career	NOUN
crl-15432	11	11	era	era	NOUN
crl-15432	11	12	below	below	ADP
crl-15432	11	13	2.00	2.00	NUM
crl-15432	11	14	will	will	AUX
crl-15432	11	15	cer­	cer­	VERB
crl-15432	11	16	tainly	tainly	ADV
crl-15432	11	17	earn	earn	VERB
crl-15432	11	18	the	the	DET
crl-15432	11	19	achiever	achiever	NOUN
crl-15432	11	20	a	a	DET
crl-15432	11	21	niche	niche	NOUN
crl-15432	11	22	in	in	ADP
crl-15432	11	23	the	the	DET
crl-15432	11	24	hall	hall	NOUN
crl-15432	11	25	of	of	ADP
crl-15432	11	26	fame	fame	NOUN
crl-15432	11	27	.	.	PUNCT
crl-15432	12	1	and	and	CCONJ
crl-15432	12	2	although	although	SCONJ
crl-15432	12	3	underlying	underlying	ADJ
crl-15432	12	4	vari­	vari­	NOUN
crl-15432	12	5	ables	able	NOUN
crl-15432	12	6	contribute	contribute	VERB
crl-15432	12	7	to	to	ADP
crl-15432	12	8	performance	performance	NOUN
crl-15432	12	9	measures	measure	NOUN
crl-15432	12	10	(	(	PUNCT
crl-15432	12	11	bat	bat	NOUN
crl-15432	12	12	speed	speed	NOUN
crl-15432	12	13	,	,	PUNCT
crl-15432	12	14	perhaps	perhaps	ADV
crl-15432	12	15	,	,	PUNCT
crl-15432	12	16	and	and	CCONJ
crl-15432	12	17	pitch	pitch	NOUN
crl-15432	12	18	velocity	velocity	NOUN
crl-15432	12	19	)	)	PUNCT
crl-15432	12	20	,	,	PUNCT
crl-15432	12	21	those	those	DET
crl-15432	12	22	factors	factor	NOUN
crl-15432	12	23	are	be	AUX
crl-15432	12	24	not	not	PART
crl-15432	12	25	part	part	NOUN
crl-15432	12	26	of	of	ADP
crl-15432	12	27	the	the	DET
crl-15432	12	28	common	common	ADJ
crl-15432	12	29	hale	hale	PROPN
crl-15432	12	30	’s	’s	PART
crl-15432	12	31	publication	publication	NOUN
crl-15432	12	32	in	in	ADP
crl-15432	12	33	1733	1733	NUM
crl-15432	12	34	,	,	PUNCT
crl-15432	12	35	blood	blood	NOUN
crl-15432	12	36	pressure	pressure	NOUN
crl-15432	12	37	measurement	measurement	NOUN
crl-15432	12	38	has	have	AUX
crl-15432	12	39	been	be	AUX
crl-15432	12	40	a	a	DET
crl-15432	12	41	fundamental	fundamental	ADJ
crl-15432	12	42	in­	in­	NOUN
crl-15432	12	43	dicator	dicator	NOUN
crl-15432	12	44	of	of	ADP
crl-15432	12	45	human	human	ADJ
crl-15432	12	46	health	health	NOUN
crl-15432	12	47	.	.	PUNCT
crl-15432	13	1	although	although	SCONJ
crl-15432	13	2	meth­	meth­	PROPN
crl-15432	13	3	ods	od	NOUN
crl-15432	13	4	have	have	AUX
crl-15432	13	5	improved	improve	VERB
crl-15432	13	6	in	in	ADP
crl-15432	13	7	the	the	DET
crl-15432	13	8	aftermath	aftermath	NOUN
crl-15432	13	9	of	of	ADP
crl-15432	13	10	hale	hale	PROPN
crl-15432	13	11	’s	’s	PART
crl-15432	13	12	rather	rather	ADV
crl-15432	13	13	invasive	invasive	ADJ
crl-15432	13	14	methods	method	NOUN
crl-15432	13	15	of	of	ADP
crl-15432	13	16	mea­	mea­	NOUN
crl-15432	13	17	surement	surement	NOUN
crl-15432	13	18	,	,	PUNCT
crl-15432	13	19	pressure	pressure	NOUN
crl-15432	13	20	scores	score	NOUN
crl-15432	13	21	expressed	express	VERB
crl-15432	13	22	as	as	ADP
crl-15432	13	23	millimeters	millimeter	NOUN
crl-15432	13	24	of	of	ADP
crl-15432	13	25	mercury	mercury	NOUN
crl-15432	13	26	have	have	AUX
crl-15432	13	27	become	become	VERB
crl-15432	13	28	rec­	rec­	ADJ
crl-15432	13	29	ognizable	ognizable	ADJ
crl-15432	13	30	standards	standard	NOUN
crl-15432	13	31	.	.	PUNCT
crl-15432	14	1	a	a	DET
crl-15432	14	2	score	score	NOUN
crl-15432	14	3	of	of	ADP
crl-15432	14	4	120/70	120/70	NUM
crl-15432	14	5	expresses	express	VERB
crl-15432	14	6	a	a	DET
crl-15432	14	7	desirable	desirable	ADJ
crl-15432	14	8	human	human	ADJ
crl-15432	14	9	condition	condition	NOUN
crl-15432	14	10	the	the	DET
crl-15432	14	11	world	world	NOUN
crl-15432	14	12	over	over	ADP
crl-15432	14	13	.	.	PUNCT
crl-15432	15	1	conversely	conversely	ADV
crl-15432	15	2	,	,	PUNCT
crl-15432	15	3	a	a	DET
crl-15432	15	4	score	score	NOUN
crl-15432	15	5	of	of	ADP
crl-15432	15	6	190/100	190/100	PROPN
crl-15432	15	7	would	would	AUX
crl-15432	15	8	be	be	AUX
crl-15432	15	9	a	a	DET
crl-15432	15	10	measurement	measurement	NOUN
crl-15432	15	11	of	of	ADP
crl-15432	15	12	considerable	considerable	ADJ
crl-15432	15	13	concern	concern	NOUN
crl-15432	15	14	,	,	PUNCT
crl-15432	15	15	although	although	SCONJ
crl-15432	15	16	the	the	DET
crl-15432	15	17	search	search	NOUN
crl-15432	15	18	for	for	ADP
crl-15432	15	19	causal	causal	ADJ
crl-15432	15	20	factors	factor	NOUN
crl-15432	15	21	could	could	AUX
crl-15432	15	22	span	span	VERB
crl-15432	15	23	a	a	DET
crl-15432	15	24	broad	broad	ADJ
crl-15432	15	25	spectrum	spectrum	NOUN
crl-15432	15	26	of	of	ADP
crl-15432	15	27	possible	possible	ADJ
crl-15432	15	28	contributors.1	contributors.1	NOUN
crl-15432	15	29	as	as	SCONJ
crl-15432	15	30	is	be	AUX
crl-15432	15	31	the	the	DET
crl-15432	15	32	case	case	NOUN
crl-15432	15	33	with	with	ADP
crl-15432	15	34	colleen	colleen	PROPN
crl-15432	15	35	cook	cook	NOUN
crl-15432	15	36	is	be	AUX
crl-15432	15	37	professor	professor	NOUN
crl-15432	15	38	of	of	ADP
crl-15432	15	39	library	library	ADJ
crl-15432	15	40	science	science	NOUN
crl-15432	15	41	and	and	CCONJ
crl-15432	15	42	executive	executive	ADJ
crl-15432	15	43	associate	associate	NOUN
crl-15432	15	44	dean	dean	NOUN
crl-15432	15	45	in	in	ADP
crl-15432	15	46	the	the	DET
crl-15432	15	47	sterling	sterling	PROPN
crl-15432	15	48	c.	c.	PROPN
crl-15432	15	49	evans	evans	PROPN
crl-15432	15	50	library	library	PROPN
crl-15432	15	51	at	at	ADP
crl-15432	15	52	texas	texas	PROPN
crl-15432	15	53	a&m	a&m	PROPN
crl-15432	15	54	university	university	PROPN
crl-15432	15	55	;	;	PUNCT
crl-15432	15	56	e	e	X
crl-15432	15	57	-	-	NOUN
crl-15432	15	58	mail	mail	NOUN
crl-15432	15	59	:	:	PUNCT
crl-15432	16	1	ccook@tamu.edu	ccook@tamu.edu	PROPN
crl-15432	16	2	.	.	PUNCT
crl-15432	17	1	fred	fred	PROPN
crl-15432	17	2	heath	heath	PROPN
crl-15432	17	3	is	be	AUX
crl-15432	17	4	dean	dean	NOUN
crl-15432	17	5	of	of	ADP
crl-15432	17	6	library	library	NOUN
crl-15432	17	7	services	service	NOUN
crl-15432	17	8	and	and	CCONJ
crl-15432	17	9	holder	holder	NOUN
crl-15432	17	10	of	of	ADP
crl-15432	17	11	the	the	DET
crl-15432	17	12	sterling	sterling	PROPN
crl-15432	17	13	evans	evans	PROPN
crl-15432	17	14	chair	chair	PROPN
crl-15432	17	15	at	at	ADP
crl-15432	17	16	texas	texas	PROPN
crl-15432	17	17	a&m	a&m	PROPN
crl-15432	17	18	university	university	PROPN
crl-15432	17	19	;	;	PUNCT
crl-15432	17	20	e	e	X
crl-15432	17	21	-	-	NOUN
crl-15432	17	22	mail	mail	NOUN
crl-15432	17	23	:	:	PUNCT
crl-15432	18	1	fheath@tamu.edu	fheath@tamu.edu	PROPN
crl-15432	18	2	.	.	PUNCT
crl-15432	19	1	bruce	bruce	PROPN
crl-15432	19	2	thompson	thompson	PROPN
crl-15432	19	3	is	be	AUX
crl-15432	19	4	professor	professor	NOUN
crl-15432	19	5	of	of	ADP
crl-15432	19	6	educational	educational	ADJ
crl-15432	19	7	psychology	psychology	NOUN
crl-15432	19	8	and	and	CCONJ
crl-15432	19	9	distinguished	distinguished	ADJ
crl-15432	19	10	research	research	NOUN
crl-15432	19	11	scholar	scholar	NOUN
crl-15432	19	12	at	at	ADP
crl-15432	19	13	texas	texas	PROPN
crl-15432	19	14	a&m	a&m	PROPN
crl-15432	19	15	university	university	PROPN
crl-15432	19	16	and	and	CCONJ
crl-15432	19	17	adjunct	adjunct	VERB
crl-15432	19	18	professor	professor	NOUN
crl-15432	19	19	of	of	ADP
crl-15432	19	20	community	community	NOUN
crl-15432	19	21	medicine	medicine	NOUN
crl-15432	19	22	at	at	ADP
crl-15432	19	23	baylor	baylor	PROPN
crl-15432	19	24	college	college	PROPN
crl-15432	19	25	of	of	ADP
crl-15432	19	26	medicine	medicine	NOUN
crl-15432	19	27	;	;	PUNCT
crl-15432	19	28	email	email	NOUN
crl-15432	19	29	:	:	PUNCT
crl-15432	19	30	bbt6147@acs.tamu.edu	bbt6147@acs.tamu.edu	PROPN
crl-15432	19	31	.	.	NOUN
crl-15432	20	1	147	147	NUM
crl-15432	20	2	mailto:bbt6147@acs.tamu.edu	mailto:bbt6147@acs.tamu.edu	NUM
crl-15432	20	3	mailto:fheath@tamu.edu	mailto:fheath@tamu.edu	PROPN
crl-15432	20	4	mailto:ccook@tamu.edu	mailto:ccook@tamu.edu	PROPN
crl-15432	20	5	148	148	NUM
crl-15432	20	6	college	college	PROPN
crl-15432	20	7	&	&	CCONJ
crl-15432	20	8	research	research	PROPN
crl-15432	20	9	libraries	library	NOUN
crl-15432	20	10	march	march	PROPN
crl-15432	20	11	2001	2001	NUM
crl-15432	20	12	baseball	baseball	NOUN
crl-15432	20	13	,	,	PUNCT
crl-15432	20	14	many	many	ADJ
crl-15432	20	15	underlying	underlie	VERB
crl-15432	20	16	lower	low	ADJ
crl-15432	20	17	-	-	PUNCT
crl-15432	20	18	order	order	NOUN
crl-15432	20	19	health	health	NOUN
crl-15432	20	20	factors	factor	NOUN
crl-15432	20	21	may	may	AUX
crl-15432	20	22	contribute	contribute	VERB
crl-15432	20	23	to	to	ADP
crl-15432	20	24	an	an	DET
crl-15432	20	25	individual	individual	NOUN
crl-15432	20	26	’s	’s	PART
crl-15432	20	27	blood	blood	NOUN
crl-15432	20	28	pressure	pressure	NOUN
crl-15432	20	29	reading	reading	NOUN
crl-15432	20	30	,	,	PUNCT
crl-15432	20	31	but	but	CCONJ
crl-15432	20	32	from	from	ADP
crl-15432	20	33	a	a	DET
crl-15432	20	34	health	health	NOUN
crl-15432	20	35	maintenance	maintenance	NOUN
crl-15432	20	36	view	view	NOUN
crl-15432	20	37	,	,	PUNCT
crl-15432	20	38	the	the	DET
crl-15432	20	39	single	single	ADJ
crl-15432	20	40	higher	high	ADJ
crl-15432	20	41	-	-	PUNCT
crl-15432	20	42	order	order	NOUN
crl-15432	20	43	factor	factor	NOUN
crl-15432	20	44	often	often	ADV
crl-15432	20	45	serves	serve	VERB
crl-15432	20	46	as	as	ADP
crl-15432	20	47	a	a	DET
crl-15432	20	48	deci­	deci­	ADJ
crl-15432	20	49	sion	sion	NOUN
crl-15432	20	50	point	point	NOUN
crl-15432	20	51	as	as	ADP
crl-15432	20	52	to	to	ADP
crl-15432	20	53	whether	whether	SCONJ
crl-15432	20	54	more	more	ADV
crl-15432	20	55	serious	serious	ADJ
crl-15432	20	56	in­	in­	NOUN
crl-15432	20	57	tervention	tervention	NOUN
crl-15432	20	58	may	may	AUX
crl-15432	20	59	be	be	AUX
crl-15432	20	60	required	require	VERB
crl-15432	20	61	.	.	PUNCT
crl-15432	21	1	one	one	NUM
crl-15432	21	2	plausible	plausible	ADJ
crl-15432	21	3	model	model	NOUN
crl-15432	21	4	of	of	ADP
crl-15432	21	5	user	user	NOUN
crl-15432	21	6	perceptions	perception	NOUN
crl-15432	21	7	of	of	ADP
crl-15432	21	8	library	library	ADJ
crl-15432	21	9	service	service	NOUN
crl-15432	21	10	quality	quality	NOUN
crl-15432	21	11	posits	posit	NOUN
crl-15432	21	12	that	that	PRON
crl-15432	21	13	users	user	NOUN
crl-15432	21	14	may	may	AUX
crl-15432	21	15	simultaneously	simultaneously	ADV
crl-15432	21	16	think	think	VERB
crl-15432	21	17	about	about	ADP
crl-15432	21	18	quality	quality	NOUN
crl-15432	21	19	at	at	ADP
crl-15432	21	20	multiple	multiple	ADJ
crl-15432	21	21	levels	level	NOUN
crl-15432	21	22	within	within	ADP
crl-15432	21	23	a	a	DET
crl-15432	21	24	hierarchical	hierarchical	ADJ
crl-15432	21	25	model	model	NOUN
crl-15432	21	26	.	.	PUNCT
crl-15432	22	1	just	just	ADV
crl-15432	22	2	as	as	SCONJ
crl-15432	22	3	scientific	scientific	ADJ
crl-15432	22	4	measurement	measurement	NOUN
crl-15432	22	5	is	be	AUX
crl-15432	22	6	used	use	VERB
crl-15432	22	7	to	to	PART
crl-15432	22	8	benchmark	benchmark	VERB
crl-15432	22	9	observable	observable	ADJ
crl-15432	22	10	phenomena	phenomenon	NOUN
crl-15432	22	11	such	such	ADJ
crl-15432	22	12	as	as	ADP
crl-15432	22	13	batting	batting	NOUN
crl-15432	22	14	averages	average	NOUN
crl-15432	22	15	and	and	CCONJ
crl-15432	22	16	blood	blood	NOUN
crl-15432	22	17	pressures	pressure	NOUN
crl-15432	22	18	,	,	PUNCT
crl-15432	22	19	careful	careful	ADJ
crl-15432	22	20	statistical	statistical	ADJ
crl-15432	22	21	procedures	procedure	NOUN
crl-15432	22	22	are	be	AUX
crl-15432	22	23	utilized	utilize	VERB
crl-15432	22	24	to	to	PART
crl-15432	22	25	measure	measure	VERB
crl-15432	22	26	and	and	CCONJ
crl-15432	22	27	rank	rank	NOUN
crl-15432	22	28	based	base	VERB
crl-15432	22	29	on	on	ADP
crl-15432	22	30	passive	passive	ADJ
crl-15432	22	31	human	human	ADJ
crl-15432	22	32	activities	activity	NOUN
crl-15432	22	33	such	such	ADJ
crl-15432	22	34	as	as	ADP
crl-15432	22	35	“	"	PUNCT
crl-15432	22	36	watching	watch	VERB
crl-15432	22	37	”	"	PUNCT
crl-15432	22	38	or	or	CCONJ
crl-15432	22	39	as	as	ADP
crl-15432	22	40	impre­	impre­	PROPN
crl-15432	22	41	cise	cise	PROPN
crl-15432	22	42	a	a	DET
crl-15432	22	43	precept	precept	NOUN
crl-15432	22	44	as	as	ADP
crl-15432	22	45	“	"	PUNCT
crl-15432	22	46	perceiving	perceive	VERB
crl-15432	22	47	.	.	PUNCT
crl-15432	22	48	”	"	PUNCT
crl-15432	23	1	for	for	ADP
crl-15432	23	2	example	example	NOUN
crl-15432	23	3	,	,	PUNCT
crl-15432	23	4	nielsen	nielsen	PROPN
crl-15432	23	5	media	media	PROPN
crl-15432	23	6	research	research	PROPN
crl-15432	23	7	,	,	PUNCT
crl-15432	23	8	through	through	ADP
crl-15432	23	9	a	a	DET
crl-15432	23	10	process	process	NOUN
crl-15432	23	11	refined	refine	VERB
crl-15432	23	12	over	over	ADP
crl-15432	23	13	half	half	DET
crl-15432	23	14	a	a	DET
crl-15432	23	15	century	century	NOUN
crl-15432	23	16	,	,	PUNCT
crl-15432	23	17	determines	determine	VERB
crl-15432	23	18	the	the	DET
crl-15432	23	19	rankings	ranking	NOUN
crl-15432	23	20	of	of	ADP
crl-15432	23	21	television	television	NOUN
crl-15432	23	22	programs	program	NOUN
crl-15432	23	23	in	in	ADP
crl-15432	23	24	the	the	DET
crl-15432	23	25	united	united	PROPN
crl-15432	23	26	states	states	PROPN
crl-15432	23	27	based	base	VERB
crl-15432	23	28	on	on	ADP
crl-15432	23	29	the	the	DET
crl-15432	23	30	viewing	view	VERB
crl-15432	23	31	habits	habit	NOUN
crl-15432	23	32	of	of	ADP
crl-15432	23	33	only	only	ADV
crl-15432	23	34	thirteen	thirteen	NUM
crl-15432	23	35	thousand	thousand	NUM
crl-15432	23	36	people	people	NOUN
crl-15432	23	37	in	in	ADP
crl-15432	23	38	only	only	ADV
crl-15432	23	39	five	five	NUM
crl-15432	23	40	thousands	thousand	NOUN
crl-15432	23	41	households	household	NOUN
crl-15432	23	42	.	.	PUNCT
crl-15432	24	1	this	this	PRON
crl-15432	24	2	,	,	PUNCT
crl-15432	24	3	in	in	ADP
crl-15432	24	4	a	a	DET
crl-15432	24	5	na­	na­	ADJ
crl-15432	24	6	tion	tion	NOUN
crl-15432	24	7	in	in	ADP
crl-15432	24	8	which	which	PRON
crl-15432	24	9	ninety	ninety	NUM
crl-15432	24	10	-	-	PUNCT
crl-15432	24	11	nine	nine	NUM
crl-15432	24	12	million	million	NUM
crl-15432	24	13	house­	house­	NOUN
crl-15432	24	14	holds	hold	NOUN
crl-15432	24	15	have	have	VERB
crl-15432	24	16	television	television	NOUN
crl-15432	24	17	sets!2	sets!2	NOUN
crl-15432	24	18	similarly	similarly	ADV
crl-15432	24	19	,	,	PUNCT
crl-15432	24	20	in	in	ADP
crl-15432	24	21	the	the	DET
crl-15432	24	22	state	state	NOUN
crl-15432	24	23	of	of	ADP
crl-15432	24	24	texas	texas	PROPN
crl-15432	24	25	,	,	PUNCT
crl-15432	24	26	consumers	consumer	NOUN
crl-15432	24	27	are	be	AUX
crl-15432	24	28	asked	ask	VERB
crl-15432	24	29	by	by	ADP
crl-15432	24	30	the	the	DET
crl-15432	24	31	office	office	NOUN
crl-15432	24	32	of	of	ADP
crl-15432	24	33	public	public	ADJ
crl-15432	24	34	insurance	insurance	NOUN
crl-15432	24	35	counsel	counsel	NOUN
crl-15432	24	36	to	to	PART
crl-15432	24	37	rate	rate	VERB
crl-15432	24	38	health	health	NOUN
crl-15432	24	39	maintenance	maintenance	NOUN
crl-15432	24	40	organizations	organization	NOUN
crl-15432	24	41	(	(	PUNCT
crl-15432	24	42	hmos	hmos	PROPN
crl-15432	24	43	)	)	PUNCT
crl-15432	24	44	on	on	ADP
crl-15432	24	45	specific	specific	ADJ
crl-15432	24	46	areas	area	NOUN
crl-15432	24	47	of	of	ADP
crl-15432	24	48	care	care	NOUN
crl-15432	24	49	and	and	CCONJ
crl-15432	24	50	physician	physician	NOUN
crl-15432	24	51	ser­	ser­	NOUN
crl-15432	24	52	vices	vice	NOUN
crl-15432	24	53	as	as	ADV
crl-15432	24	54	well	well	ADV
crl-15432	24	55	as	as	ADP
crl-15432	24	56	to	to	PART
crl-15432	24	57	provide	provide	VERB
crl-15432	24	58	an	an	DET
crl-15432	24	59	overall	overall	NOUN
crl-15432	24	60	rank­	rank­	ADV
crl-15432	24	61	ing	ing	NOUN
crl-15432	24	62	.	.	PUNCT
crl-15432	25	1	those	those	DET
crl-15432	25	2	perceptions	perception	NOUN
crl-15432	25	3	of	of	ADP
crl-15432	25	4	consumers	consumer	NOUN
crl-15432	25	5	are	be	AUX
crl-15432	25	6	analyzed	analyze	VERB
crl-15432	25	7	to	to	PART
crl-15432	25	8	create	create	VERB
crl-15432	25	9	a	a	DET
crl-15432	25	10	report	report	NOUN
crl-15432	25	11	card	card	NOUN
crl-15432	25	12	in	in	ADP
crl-15432	25	13	which	which	PRON
crl-15432	25	14	the	the	DET
crl-15432	25	15	state	state	NOUN
crl-15432	25	16	’s	’s	PART
crl-15432	25	17	thirty	thirty	NUM
crl-15432	25	18	-	-	PUNCT
crl-15432	25	19	four	four	NUM
crl-15432	25	20	hmos	hmos	PROPN
crl-15432	25	21	with	with	ADP
crl-15432	25	22	the	the	DET
crl-15432	25	23	larg­	larg­	PROPN
crl-15432	25	24	est	est	NOUN
crl-15432	25	25	market	market	NOUN
crl-15432	25	26	share	share	NOUN
crl-15432	25	27	are	be	AUX
crl-15432	25	28	rated.3	rated.3	PROPN
crl-15432	25	29	servqual	servqual	ADJ
crl-15432	25	30	not	not	PART
crl-15432	25	31	enough	enough	ADJ
crl-15432	25	32	and	and	CCONJ
crl-15432	25	33	so	so	ADV
crl-15432	25	34	it	it	PRON
crl-15432	25	35	is	be	AUX
crl-15432	25	36	across	across	ADP
crl-15432	25	37	services	service	NOUN
crl-15432	25	38	and	and	CCONJ
crl-15432	25	39	industry	industry	NOUN
crl-15432	25	40	sectors	sector	NOUN
crl-15432	25	41	.	.	PUNCT
crl-15432	26	1	developing	develop	VERB
crl-15432	26	2	the	the	DET
crl-15432	26	3	concept	concept	NOUN
crl-15432	26	4	of	of	ADP
crl-15432	26	5	gap	gap	NOUN
crl-15432	26	6	theory	theory	NOUN
crl-15432	26	7	,	,	PUNCT
crl-15432	26	8	leonard	leonard	PROPN
crl-15432	26	9	l.	l.	PROPN
crl-15432	26	10	berry	berry	PROPN
crl-15432	26	11	,	,	PUNCT
crl-15432	26	12	a.	a.	NOUN
crl-15432	26	13	parasuraman	parasuraman	NOUN
crl-15432	26	14	,	,	PUNCT
crl-15432	26	15	and	and	CCONJ
crl-15432	26	16	valarie	valarie	PROPN
crl-15432	26	17	a.	a.	PROPN
crl-15432	26	18	zeithaml	zeithaml	PROPN
crl-15432	26	19	have	have	AUX
crl-15432	26	20	offered	offer	VERB
crl-15432	26	21	mea­	mea­	NOUN
crl-15432	26	22	sures	sure	NOUN
crl-15432	26	23	of	of	ADP
crl-15432	26	24	customer	customer	NOUN
crl-15432	26	25	perception	perception	NOUN
crl-15432	26	26	of	of	ADP
crl-15432	26	27	service	service	NOUN
crl-15432	26	28	quality	quality	NOUN
crl-15432	26	29	to	to	PART
crl-15432	26	30	establish	establish	VERB
crl-15432	26	31	benchmarks	benchmark	NOUN
crl-15432	26	32	across	across	ADP
crl-15432	26	33	a	a	DET
crl-15432	26	34	broad	broad	ADJ
crl-15432	26	35	array	array	NOUN
crl-15432	26	36	of	of	ADP
crl-15432	26	37	public	public	ADJ
crl-15432	26	38	sectors	sector	NOUN
crl-15432	26	39	,	,	PUNCT
crl-15432	26	40	from	from	ADP
crl-15432	26	41	health	health	NOUN
crl-15432	26	42	service	service	NOUN
crl-15432	26	43	providers	provider	NOUN
crl-15432	26	44	to	to	ADP
crl-15432	26	45	airlines	airline	NOUN
crl-15432	26	46	,	,	PUNCT
crl-15432	26	47	to	to	ADP
crl-15432	26	48	restaurants	restaurant	NOUN
crl-15432	26	49	.	.	PUNCT
crl-15432	27	1	only	only	ADV
crl-15432	27	2	customer	customer	NOUN
crl-15432	27	3	perceptions	perception	NOUN
crl-15432	27	4	matter	matter	NOUN
crl-15432	27	5	,	,	PUNCT
crl-15432	27	6	accord­	accord­	ADP
crl-15432	27	7	ing	ing	ADJ
crl-15432	27	8	to	to	ADP
crl-15432	27	9	the	the	DET
crl-15432	27	10	authors	author	NOUN
crl-15432	27	11	,	,	PUNCT
crl-15432	27	12	whose	whose	DET
crl-15432	27	13	servqual	servqual	ADJ
crl-15432	27	14	in­	in­	NOUN
crl-15432	27	15	strument	strument	NOUN
crl-15432	27	16	has	have	AUX
crl-15432	27	17	become	become	VERB
crl-15432	27	18	a	a	DET
crl-15432	27	19	standard	standard	NOUN
crl-15432	27	20	of	of	ADP
crl-15432	27	21	mea­	mea­	NOUN
crl-15432	27	22	surement	surement	NOUN
crl-15432	27	23	in	in	ADP
crl-15432	27	24	the	the	DET
crl-15432	27	25	private	private	ADJ
crl-15432	27	26	sector	sector	NOUN
crl-15432	27	27	.	.	PUNCT
crl-15432	28	1	various	various	ADJ
crl-15432	28	2	servqual	servqual	ADJ
crl-15432	28	3	studies	study	NOUN
crl-15432	28	4	have	have	AUX
crl-15432	28	5	shown	show	VERB
crl-15432	28	6	that	that	SCONJ
crl-15432	28	7	,	,	PUNCT
crl-15432	28	8	indeed	indeed	ADV
crl-15432	28	9	,	,	PUNCT
crl-15432	28	10	it	it	PRON
crl-15432	28	11	is	be	AUX
crl-15432	28	12	not	not	PART
crl-15432	28	13	only	only	ADV
crl-15432	28	14	possible	possible	ADJ
crl-15432	28	15	,	,	PUNCT
crl-15432	28	16	but	but	CCONJ
crl-15432	28	17	also	also	ADV
crl-15432	28	18	necessary	necessary	ADJ
crl-15432	28	19	to	to	ADP
crl-15432	28	20	benchmark	benchmark	NOUN
crl-15432	28	21	percep­	percep­	PROPN
crl-15432	28	22	tions	tion	NOUN
crl-15432	28	23	.	.	PUNCT
crl-15432	29	1	the	the	DET
crl-15432	29	2	fulfillment	fulfillment	NOUN
crl-15432	29	3	of	of	ADP
crl-15432	29	4	customer	customer	NOUN
crl-15432	29	5	expec­	expec­	NOUN
crl-15432	29	6	tations	tation	NOUN
crl-15432	29	7	is	be	AUX
crl-15432	29	8	key	key	ADJ
crl-15432	29	9	to	to	ADP
crl-15432	29	10	the	the	DET
crl-15432	29	11	success	success	NOUN
crl-15432	29	12	of	of	ADP
crl-15432	29	13	every	every	DET
crl-15432	29	14	res­	res­	NOUN
crl-15432	29	15	taurant	taurant	NOUN
crl-15432	29	16	.	.	PUNCT
crl-15432	30	1	a	a	DET
crl-15432	30	2	high	high	ADJ
crl-15432	30	3	quality	quality	NOUN
crl-15432	30	4	score	score	NOUN
crl-15432	30	5	depends	depend	VERB
crl-15432	30	6	on	on	ADP
crl-15432	30	7	many	many	ADJ
crl-15432	30	8	things	thing	NOUN
crl-15432	30	9	:	:	PUNCT
crl-15432	30	10	a	a	DET
crl-15432	30	11	solicitous	solicitous	ADJ
crl-15432	30	12	and	and	CCONJ
crl-15432	30	13	knowledge­	knowledge­	PROPN
crl-15432	30	14	able	able	ADJ
crl-15432	30	15	staff	staff	NOUN
crl-15432	30	16	,	,	PUNCT
crl-15432	30	17	menus	menu	NOUN
crl-15432	30	18	that	that	PRON
crl-15432	30	19	meet	meet	VERB
crl-15432	30	20	expectations	expectation	NOUN
crl-15432	30	21	for	for	ADP
crl-15432	30	22	preparation	preparation	NOUN
crl-15432	30	23	and	and	CCONJ
crl-15432	30	24	presentation	presentation	NOUN
crl-15432	30	25	,	,	PUNCT
crl-15432	30	26	and	and	CCONJ
crl-15432	30	27	,	,	PUNCT
crl-15432	30	28	importantly	importantly	ADV
crl-15432	30	29	,	,	PUNCT
crl-15432	30	30	reliability	reliability	NOUN
crl-15432	30	31	from	from	ADP
crl-15432	30	32	visit	visit	NOUN
crl-15432	30	33	to	to	PART
crl-15432	30	34	visit	visit	VERB
crl-15432	30	35	.	.	PUNCT
crl-15432	31	1	over	over	ADP
crl-15432	31	2	twelve	twelve	NUM
crl-15432	31	3	years	year	NOUN
crl-15432	31	4	of	of	ADP
crl-15432	31	5	study	study	NOUN
crl-15432	31	6	across	across	ADP
crl-15432	31	7	a	a	DET
crl-15432	31	8	wide	wide	ADJ
crl-15432	31	9	range	range	NOUN
crl-15432	31	10	of	of	ADP
crl-15432	31	11	industry	industry	NOUN
crl-15432	31	12	sectors	sector	NOUN
crl-15432	31	13	,	,	PUNCT
crl-15432	31	14	the	the	DET
crl-15432	31	15	authors	author	NOUN
crl-15432	31	16	found	find	VERB
crl-15432	31	17	that	that	SCONJ
crl-15432	31	18	five	five	NUM
crl-15432	31	19	first	first	ADJ
crl-15432	31	20	-	-	PUNCT
crl-15432	31	21	order	order	NOUN
crl-15432	31	22	factors	factor	NOUN
crl-15432	31	23	contrib­	contrib­	VERB
crl-15432	31	24	ute	ute	PROPN
crl-15432	31	25	to	to	ADP
crl-15432	31	26	an	an	DET
crl-15432	31	27	overall	overall	ADJ
crl-15432	31	28	measure	measure	NOUN
crl-15432	31	29	of	of	ADP
crl-15432	31	30	service	service	NOUN
crl-15432	31	31	qual­	qual­	PROPN
crl-15432	31	32	ity	ity	PROPN
crl-15432	31	33	in	in	ADP
crl-15432	31	34	a	a	DET
crl-15432	31	35	nonlibrary	nonlibrary	ADJ
crl-15432	31	36	environment	environment	NOUN
crl-15432	31	37	.	.	PUNCT
crl-15432	32	1	these	these	DET
crl-15432	32	2	include:4	include:4	NOUN
crl-15432	32	3	reliability	reliability	NOUN
crl-15432	32	4	:	:	PUNCT
crl-15432	32	5	ability	ability	NOUN
crl-15432	32	6	to	to	PART
crl-15432	32	7	perform	perform	VERB
crl-15432	32	8	the	the	DET
crl-15432	32	9	prom­	prom­	NOUN
crl-15432	32	10	ised	ise	VERB
crl-15432	32	11	service	service	NOUN
crl-15432	32	12	dependably	dependably	ADV
crl-15432	32	13	and	and	CCONJ
crl-15432	32	14	accurately	accurately	ADV
crl-15432	32	15	;	;	PUNCT
crl-15432	32	16	assurance	assurance	NOUN
crl-15432	32	17	:	:	PUNCT
crl-15432	32	18	knowledge	knowledge	NOUN
crl-15432	32	19	and	and	CCONJ
crl-15432	32	20	courtesy	courtesy	NOUN
crl-15432	32	21	of	of	ADP
crl-15432	32	22	employees	employee	NOUN
crl-15432	32	23	and	and	CCONJ
crl-15432	32	24	their	their	PRON
crl-15432	32	25	ability	ability	NOUN
crl-15432	32	26	to	to	PART
crl-15432	32	27	convey	convey	VERB
crl-15432	32	28	trust	trust	NOUN
crl-15432	32	29	and	and	CCONJ
crl-15432	32	30	confidence	confidence	NOUN
crl-15432	32	31	;	;	PUNCT
crl-15432	32	32	empathy	empathy	NOUN
crl-15432	32	33	:	:	PUNCT
crl-15432	32	34	the	the	DET
crl-15432	32	35	caring	caring	ADJ
crl-15432	32	36	,	,	PUNCT
crl-15432	32	37	individualized	individualized	ADJ
crl-15432	32	38	attention	attention	NOUN
crl-15432	32	39	the	the	DET
crl-15432	32	40	firm	firm	NOUN
crl-15432	32	41	provides	provide	VERB
crl-15432	32	42	to	to	ADP
crl-15432	32	43	its	its	PRON
crl-15432	32	44	custom­	custom­	PROPN
crl-15432	32	45	ers	er	NOUN
crl-15432	32	46	;	;	PUNCT
crl-15432	32	47	responsiveness	responsiveness	NOUN
crl-15432	32	48	:	:	PUNCT
crl-15432	32	49	willingness	willingness	NOUN
crl-15432	32	50	to	to	PART
crl-15432	32	51	help	help	VERB
crl-15432	32	52	cus­	cus­	VERB
crl-15432	32	53	tomers	tomer	NOUN
crl-15432	32	54	and	and	CCONJ
crl-15432	32	55	provide	provide	VERB
crl-15432	32	56	prompt	prompt	ADJ
crl-15432	32	57	service	service	NOUN
crl-15432	32	58	;	;	PUNCT
crl-15432	32	59	and	and	CCONJ
crl-15432	32	60	tangibles	tangible	NOUN
crl-15432	32	61	:	:	PUNCT
crl-15432	32	62	appearance	appearance	NOUN
crl-15432	32	63	of	of	ADP
crl-15432	32	64	physical	physical	ADJ
crl-15432	32	65	facili­	facili­	NOUN
crl-15432	32	66	ties	tie	NOUN
crl-15432	32	67	,	,	PUNCT
crl-15432	32	68	equipment	equipment	NOUN
crl-15432	32	69	,	,	PUNCT
crl-15432	32	70	personnel	personnel	NOUN
crl-15432	32	71	,	,	PUNCT
crl-15432	32	72	and	and	CCONJ
crl-15432	32	73	commu­	commu­	NOUN
crl-15432	32	74	nications	nication	NOUN
crl-15432	32	75	materials	material	NOUN
crl-15432	32	76	.	.	PUNCT
crl-15432	33	1	however	however	ADV
crl-15432	33	2	,	,	PUNCT
crl-15432	33	3	various	various	ADJ
crl-15432	33	4	studies	study	NOUN
crl-15432	33	5	have	have	AUX
crl-15432	33	6	clearly	clearly	ADV
crl-15432	33	7	demonstrated	demonstrate	VERB
crl-15432	33	8	that	that	SCONJ
crl-15432	33	9	(	(	PUNCT
crl-15432	33	10	1	1	X
crl-15432	33	11	)	)	PUNCT
crl-15432	33	12	the	the	DET
crl-15432	33	13	five	five	NUM
crl-15432	33	14	servqual	servqual	ADJ
crl-15432	33	15	dimensions	dimension	NOUN
crl-15432	33	16	are	be	AUX
crl-15432	33	17	not	not	PART
crl-15432	33	18	recoverable	recoverable	ADJ
crl-15432	33	19	in	in	ADP
crl-15432	33	20	the	the	DET
crl-15432	33	21	li­	li­	PROPN
crl-15432	33	22	brary	brary	PROPN
crl-15432	33	23	context	context	NOUN
crl-15432	33	24	,	,	PUNCT
crl-15432	33	25	and	and	CCONJ
crl-15432	33	26	(	(	PUNCT
crl-15432	33	27	2	2	X
crl-15432	33	28	)	)	PUNCT
crl-15432	33	29	additional	additional	ADJ
crl-15432	33	30	dimen­	dimen­	NOUN
crl-15432	33	31	sions	sion	NOUN
crl-15432	33	32	of	of	ADP
crl-15432	33	33	quality	quality	NOUN
crl-15432	33	34	not	not	PART
crl-15432	33	35	measured	measure	VERB
crl-15432	33	36	by	by	ADP
crl-15432	33	37	servqual	servqual	ADJ
crl-15432	33	38	are	be	AUX
crl-15432	33	39	necessary	necessary	ADJ
crl-15432	33	40	.	.	PUNCT
crl-15432	34	1	5	5	NUM
crl-15432	34	2	,	,	PUNCT
crl-15432	34	3	6	6	NUM
crl-15432	34	4	library	library	NOUN
crl-15432	34	5	context	context	NOUN
crl-15432	34	6	what	what	PRON
crl-15432	34	7	has	have	VERB
crl-15432	34	8	all	all	DET
crl-15432	34	9	this	this	PRON
crl-15432	34	10	to	to	PART
crl-15432	34	11	do	do	VERB
crl-15432	34	12	with	with	ADP
crl-15432	34	13	libraries	library	NOUN
crl-15432	34	14	?	?	PUNCT
crl-15432	35	1	li­	li­	NOUN
crl-15432	35	2	braries	brarie	NOUN
crl-15432	35	3	have	have	AUX
crl-15432	35	4	long	long	ADV
crl-15432	35	5	recognized	recognize	VERB
crl-15432	35	6	that	that	SCONJ
crl-15432	35	7	their	their	PRON
crl-15432	35	8	metrics	metric	NOUN
crl-15432	35	9	were	be	AUX
crl-15432	35	10	out	out	ADP
crl-15432	35	11	of	of	ADP
crl-15432	35	12	phase	phase	NOUN
crl-15432	35	13	with	with	ADP
crl-15432	35	14	the	the	DET
crl-15432	35	15	rising	rise	VERB
crl-15432	35	16	demands	demand	NOUN
crl-15432	35	17	for	for	ADP
crl-15432	35	18	accountability	accountability	NOUN
crl-15432	35	19	in	in	ADP
crl-15432	35	20	higher	high	ADJ
crl-15432	35	21	edu­	edu­	PROPN
crl-15432	35	22	cation	cation	NOUN
crl-15432	35	23	.	.	PUNCT
crl-15432	36	1	among	among	ADP
crl-15432	36	2	the	the	DET
crl-15432	36	3	member	member	NOUN
crl-15432	36	4	libraries	library	NOUN
crl-15432	36	5	of	of	ADP
crl-15432	36	6	the	the	DET
crl-15432	36	7	arl	arl	PROPN
crl-15432	36	8	,	,	PUNCT
crl-15432	36	9	for	for	ADP
crl-15432	36	10	example	example	NOUN
crl-15432	36	11	,	,	PUNCT
crl-15432	36	12	measurement	measurement	NOUN
crl-15432	36	13	has	have	AUX
crl-15432	36	14	not	not	PART
crl-15432	36	15	yet	yet	ADV
crl-15432	36	16	progressed	progress	VERB
crl-15432	36	17	appreciably	appreciably	ADV
crl-15432	36	18	beyond	beyond	ADP
crl-15432	36	19	basic	basic	ADJ
crl-15432	36	20	input	input	NOUN
crl-15432	36	21	metrics	metric	NOUN
crl-15432	36	22	.	.	PUNCT
crl-15432	37	1	despite	despite	SCONJ
crl-15432	37	2	the	the	DET
crl-15432	37	3	cautions	caution	NOUN
crl-15432	37	4	of	of	ADP
crl-15432	37	5	the	the	DET
crl-15432	37	6	arl	arl	PROPN
crl-15432	37	7	to	to	ADP
crl-15432	37	8	the	the	DET
crl-15432	37	9	contrary	contrary	NOUN
crl-15432	37	10	,	,	PUNCT
crl-15432	37	11	the	the	DET
crl-15432	37	12	arl	arl	PROPN
crl-15432	37	13	index	index	PROPN
crl-15432	37	14	,	,	PUNCT
crl-15432	37	15	based	base	VERB
crl-15432	37	16	solely	solely	ADV
crl-15432	37	17	on	on	ADP
crl-15432	37	18	expenditure	expenditure	NOUN
crl-15432	37	19	metrics	metric	NOUN
crl-15432	37	20	,	,	PUNCT
crl-15432	37	21	have	have	AUX
crl-15432	37	22	come	come	VERB
crl-15432	37	23	to	to	PART
crl-15432	37	24	be	be	AUX
crl-15432	37	25	widely	widely	ADV
crl-15432	37	26	accepted	accept	VERB
crl-15432	37	27	as	as	ADP
crl-15432	37	28	a	a	DET
crl-15432	37	29	measure	measure	NOUN
crl-15432	37	30	of	of	ADP
crl-15432	37	31	li­	li­	NOUN
crl-15432	37	32	brary	brary	PROPN
crl-15432	37	33	quality.7	quality.7	NOUN
crl-15432	37	34	with	with	ADP
crl-15432	37	35	hopes	hope	NOUN
crl-15432	37	36	of	of	ADP
crl-15432	37	37	improving	improve	VERB
crl-15432	37	38	the	the	DET
crl-15432	37	39	situation	situation	NOUN
crl-15432	37	40	,	,	PUNCT
crl-15432	37	41	researchers	researcher	NOUN
crl-15432	37	42	and	and	CCONJ
crl-15432	37	43	practitio­	practitio­	NOUN
crl-15432	37	44	ners	ner	NOUN
crl-15432	37	45	alike	alike	ADV
crl-15432	37	46	have	have	AUX
crl-15432	37	47	begun	begin	VERB
crl-15432	37	48	to	to	PART
crl-15432	37	49	explore	explore	VERB
crl-15432	37	50	a	a	DET
crl-15432	37	51	num­	num­	ADJ
crl-15432	37	52	ber	ber	NOUN
crl-15432	37	53	of	of	ADP
crl-15432	37	54	assessment	assessment	NOUN
crl-15432	37	55	alternatives	alternative	NOUN
crl-15432	37	56	.	.	PUNCT
crl-15432	38	1	users	user	NOUN
crl-15432	38	2	’	’	PART
crl-15432	38	3	hierarchical	hierarchical	ADJ
crl-15432	38	4	perspectives	perspective	NOUN
crl-15432	38	5	on	on	ADP
crl-15432	38	6	library	library	NOUN
crl-15432	38	7	service	service	NOUN
crl-15432	38	8	quality	quality	NOUN
crl-15432	38	9	149	149	NUM
crl-15432	38	10	and	and	CCONJ
crl-15432	38	11	so	so	ADV
crl-15432	38	12	within	within	ADP
crl-15432	38	13	the	the	DET
crl-15432	38	14	library	library	NOUN
crl-15432	38	15	service	service	NOUN
crl-15432	38	16	com­	com­	PROPN
crl-15432	38	17	munity	munity	NOUN
crl-15432	38	18	there	there	PRON
crl-15432	38	19	has	have	AUX
crl-15432	38	20	been	be	AUX
crl-15432	38	21	“	"	PUNCT
crl-15432	38	22	increasing	increase	VERB
crl-15432	38	23	pres­	pres­	ADV
crl-15432	38	24	sure	sure	ADJ
crl-15432	38	25	on	on	ADP
crl-15432	38	26	libraries	library	NOUN
crl-15432	38	27	to	to	PART
crl-15432	38	28	assess	assess	VERB
crl-15432	38	29	the	the	DET
crl-15432	38	30	degree	degree	NOUN
crl-15432	38	31	to	to	PART
crl-15432	38	32	which	which	PRON
crl-15432	38	33	their	their	PRON
crl-15432	38	34	services	service	NOUN
crl-15432	38	35	demonstrate	demonstrate	VERB
crl-15432	38	36	criteria	criterion	NOUN
crl-15432	38	37	of	of	ADP
crl-15432	38	38	‘	'	PUNCT
crl-15432	38	39	quality	quality	NOUN
crl-15432	38	40	’	'	PUNCT
crl-15432	38	41	…	…	PUNCT
crl-15432	39	1	[	[	X
crl-15432	39	2	and	and	CCONJ
crl-15432	39	3	]	]	PUNCT
crl-15432	39	4	not	not	PART
crl-15432	39	5	to	to	PART
crl-15432	39	6	equate	equate	VERB
crl-15432	39	7	‘	'	PUNCT
crl-15432	39	8	qual­	qual­	PROPN
crl-15432	39	9	ity	ity	PROPN
crl-15432	39	10	’	'	PUNCT
crl-15432	39	11	merely	merely	ADV
crl-15432	39	12	with	with	ADP
crl-15432	39	13	collection	collection	NOUN
crl-15432	39	14	size	size	NOUN
crl-15432	39	15	.	.	PUNCT
crl-15432	39	16	”8	”8	PUNCT
crl-15432	40	1	this	this	DET
crl-15432	40	2	movement	movement	NOUN
crl-15432	40	3	beyond	beyond	ADP
crl-15432	40	4	sole	sole	ADJ
crl-15432	40	5	reliance	reliance	NOUN
crl-15432	40	6	on	on	ADP
crl-15432	40	7	col­	col­	NOUN
crl-15432	40	8	lection	lection	NOUN
crl-15432	40	9	counts	count	NOUN
crl-15432	40	10	as	as	ADP
crl-15432	40	11	indices	index	NOUN
crl-15432	40	12	of	of	ADP
crl-15432	40	13	quality	quality	NOUN
crl-15432	40	14	seems	seem	VERB
crl-15432	40	15	eminently	eminently	ADV
crl-15432	40	16	reasonable	reasonable	ADJ
crl-15432	40	17	.	.	PUNCT
crl-15432	41	1	as	as	SCONJ
crl-15432	41	2	danuta	danuta	PROPN
crl-15432	41	3	a.	a.	PROPN
crl-15432	41	4	nitecki	nitecki	PROPN
crl-15432	41	5	recently	recently	ADV
crl-15432	41	6	observed	observe	VERB
crl-15432	41	7	,	,	PUNCT
crl-15432	41	8	“	"	PUNCT
crl-15432	41	9	flying	fly	VERB
crl-15432	41	10	across	across	ADP
crl-15432	41	11	the	the	DET
crl-15432	41	12	atlantic	atlantic	NOUN
crl-15432	41	13	,	,	PUNCT
crl-15432	41	14	are	be	AUX
crl-15432	41	15	you	you	PRON
crl-15432	41	16	more	more	ADV
crl-15432	41	17	likely	likely	ADJ
crl-15432	41	18	to	to	PART
crl-15432	41	19	judge	judge	VERB
crl-15432	41	20	the	the	DET
crl-15432	41	21	quality	quality	NOUN
crl-15432	41	22	of	of	ADP
crl-15432	41	23	the	the	DET
crl-15432	41	24	airline	airline	NOUN
crl-15432	41	25	you	you	PRON
crl-15432	41	26	use	use	VERB
crl-15432	41	27	by	by	ADP
crl-15432	41	28	the	the	DET
crl-15432	41	29	number	number	NOUN
crl-15432	41	30	of	of	ADP
crl-15432	41	31	planes	plane	NOUN
crl-15432	41	32	it	it	PRON
crl-15432	41	33	operates	operate	VERB
crl-15432	41	34	or	or	CCONJ
crl-15432	41	35	by	by	ADP
crl-15432	41	36	the	the	DET
crl-15432	41	37	reliability	reliability	NOUN
crl-15432	41	38	of	of	ADP
crl-15432	41	39	its	its	PRON
crl-15432	41	40	schedules	schedule	NOUN
crl-15432	41	41	of	of	ADP
crl-15432	41	42	departures	departure	NOUN
crl-15432	41	43	and	and	CCONJ
crl-15432	41	44	arrivals	arrival	NOUN
crl-15432	41	45	and	and	CCONJ
crl-15432	41	46	the	the	DET
crl-15432	41	47	attention	attention	NOUN
crl-15432	41	48	its	its	PRON
crl-15432	41	49	staff	staff	NOUN
crl-15432	41	50	gives	give	VERB
crl-15432	41	51	you?”9	you?”9	PROPN
crl-15432	41	52	library	library	NOUN
crl-15432	41	53	users	user	NOUN
crl-15432	41	54	appear	appear	VERB
crl-15432	41	55	to	to	ADP
crl-15432	41	56	in­	in­	PROPN
crl-15432	41	57	voke	voke	PROPN
crl-15432	41	58	similar	similar	ADJ
crl-15432	41	59	criteria	criterion	NOUN
crl-15432	41	60	when	when	SCONJ
crl-15432	41	61	they	they	PRON
crl-15432	41	62	evaluate	evaluate	VERB
crl-15432	41	63	the	the	DET
crl-15432	41	64	services	service	NOUN
crl-15432	41	65	that	that	PRON
crl-15432	41	66	libraries	librarie	VERB
crl-15432	41	67	provide	provide	VERB
crl-15432	41	68	.	.	PUNCT
crl-15432	42	1	responding	respond	VERB
crl-15432	42	2	to	to	ADP
crl-15432	42	3	this	this	DET
crl-15432	42	4	movement	movement	NOUN
crl-15432	42	5	within	within	ADP
crl-15432	42	6	the	the	DET
crl-15432	42	7	field	field	NOUN
crl-15432	42	8	,	,	PUNCT
crl-15432	42	9	the	the	DET
crl-15432	42	10	arl	arl	PROPN
crl-15432	42	11	has	have	AUX
crl-15432	42	12	sponsored	sponsor	VERB
crl-15432	42	13	a	a	DET
crl-15432	42	14	num­	num­	ADJ
crl-15432	42	15	ber	ber	NOUN
crl-15432	42	16	of	of	ADP
crl-15432	42	17	new	new	ADJ
crl-15432	42	18	measures	measure	NOUN
crl-15432	42	19	initiatives	initiative	NOUN
crl-15432	42	20	.	.	PUNCT
crl-15432	43	1	in	in	ADP
crl-15432	43	2	octo­	octo­	NUM
crl-15432	43	3	ber	ber	PROPN
crl-15432	43	4	2000	2000	NUM
crl-15432	43	5	,	,	PUNCT
crl-15432	43	6	arl	arl	PROPN
crl-15432	43	7	organized	organize	VERB
crl-15432	43	8	a	a	DET
crl-15432	43	9	two	two	NUM
crl-15432	43	10	-	-	PUNCT
crl-15432	43	11	day	day	NOUN
crl-15432	43	12	con­	con­	NOUN
crl-15432	43	13	ference	ference	NOUN
crl-15432	43	14	bringing	bring	VERB
crl-15432	43	15	library	library	ADJ
crl-15432	43	16	directors	director	NOUN
crl-15432	43	17	and	and	CCONJ
crl-15432	43	18	staff	staff	NOUN
crl-15432	43	19	together	together	ADV
crl-15432	43	20	with	with	ADP
crl-15432	43	21	internationally	internationally	ADV
crl-15432	43	22	recognized	recognize	VERB
crl-15432	43	23	experts	expert	NOUN
crl-15432	43	24	on	on	ADP
crl-15432	43	25	measuring	measure	VERB
crl-15432	43	26	perceptions	perception	NOUN
crl-15432	43	27	of	of	ADP
crl-15432	43	28	ser­	ser­	ADJ
crl-15432	43	29	vice	vice	NOUN
crl-15432	43	30	quality	quality	NOUN
crl-15432	43	31	.	.	PUNCT
crl-15432	44	1	one	one	NUM
crl-15432	44	2	of	of	ADP
crl-15432	44	3	the	the	DET
crl-15432	44	4	new	new	ADJ
crl-15432	44	5	measures	measure	NOUN
crl-15432	44	6	ini­	ini­	VERB
crl-15432	44	7	tiatives	tiative	NOUN
crl-15432	44	8	is	be	AUX
crl-15432	44	9	the	the	DET
crl-15432	44	10	libqual+	libqual+	PUNCT
crl-15432	44	11	study	study	NOUN
crl-15432	44	12	being	be	AUX
crl-15432	44	13	con­	con­	NOUN
crl-15432	44	14	ducted	ducte	VERB
crl-15432	44	15	by	by	ADP
crl-15432	44	16	arl	arl	PROPN
crl-15432	44	17	and	and	CCONJ
crl-15432	44	18	the	the	DET
crl-15432	44	19	texas	texas	PROPN
crl-15432	44	20	a&m	a&m	PROPN
crl-15432	44	21	uni­	uni­	PROPN
crl-15432	44	22	versity	versity	NOUN
crl-15432	44	23	libraries.10	libraries.10	NOUN
crl-15432	44	24	continuing	continue	VERB
crl-15432	44	25	phases	phase	NOUN
crl-15432	44	26	of	of	ADP
crl-15432	44	27	the	the	DET
crl-15432	44	28	libqual+	libqual+	DET
crl-15432	44	29	study	study	NOUN
crl-15432	44	30	are	be	AUX
crl-15432	44	31	being	be	AUX
crl-15432	44	32	supported	support	VERB
crl-15432	44	33	in	in	ADP
crl-15432	44	34	part	part	NOUN
crl-15432	44	35	by	by	ADP
crl-15432	44	36	the	the	DET
crl-15432	44	37	fund	fund	NOUN
crl-15432	44	38	for	for	ADP
crl-15432	44	39	the	the	DET
crl-15432	44	40	improvement	improvement	NOUN
crl-15432	44	41	of	of	ADP
crl-15432	44	42	post	post	ADJ
crl-15432	44	43	-	-	ADJ
crl-15432	44	44	secondary	secondary	ADJ
crl-15432	44	45	education	education	NOUN
crl-15432	44	46	(	(	PUNCT
crl-15432	44	47	fipse	fipse	NOUN
crl-15432	44	48	)	)	PUNCT
crl-15432	44	49	.	.	PUNCT
crl-15432	45	1	however	however	ADV
crl-15432	45	2	,	,	PUNCT
crl-15432	45	3	a	a	DET
crl-15432	45	4	fundamental	fundamental	ADJ
crl-15432	45	5	question	question	NOUN
crl-15432	45	6	that	that	PRON
crl-15432	45	7	must	must	AUX
crl-15432	45	8	be	be	AUX
crl-15432	45	9	addressed	address	VERB
crl-15432	45	10	in	in	ADP
crl-15432	45	11	these	these	DET
crl-15432	45	12	initiatives	initiative	NOUN
crl-15432	45	13	in­	in­	PROPN
crl-15432	45	14	volves	volve	NOUN
crl-15432	45	15	how	how	SCONJ
crl-15432	45	16	user	user	NOUN
crl-15432	45	17	perceptions	perception	NOUN
crl-15432	45	18	of	of	ADP
crl-15432	45	19	library	library	NOUN
crl-15432	45	20	service	service	NOUN
crl-15432	45	21	quality	quality	NOUN
crl-15432	45	22	should	should	AUX
crl-15432	45	23	be	be	AUX
crl-15432	45	24	modeled	model	VERB
crl-15432	45	25	.	.	PUNCT
crl-15432	46	1	of	of	ADP
crl-15432	46	2	course	course	NOUN
crl-15432	46	3	,	,	PUNCT
crl-15432	46	4	as	as	SCONJ
crl-15432	46	5	clyde	clyde	PROPN
crl-15432	46	6	hendrick	hendrick	PROPN
crl-15432	46	7	and	and	CCONJ
crl-15432	46	8	susan	susan	PROPN
crl-15432	46	9	hendrick	hendrick	PROPN
crl-15432	46	10	noted	note	VERB
crl-15432	46	11	,	,	PUNCT
crl-15432	46	12	in	in	ADP
crl-15432	46	13	the	the	DET
crl-15432	46	14	behavioral	behavioral	ADJ
crl-15432	46	15	sci­	sci­	NOUN
crl-15432	46	16	ences	ence	NOUN
crl-15432	46	17	“	"	PUNCT
crl-15432	46	18	theory	theory	NOUN
crl-15432	46	19	building	building	NOUN
crl-15432	46	20	and	and	CCONJ
crl-15432	46	21	construct	construct	VERB
crl-15432	46	22	measurement	measurement	NOUN
crl-15432	46	23	are	be	AUX
crl-15432	46	24	joint	joint	ADJ
crl-15432	46	25	bootstrap	bootstrap	NOUN
crl-15432	46	26	opera­	opera­	NUM
crl-15432	46	27	tions	tion	NOUN
crl-15432	46	28	.	.	PUNCT
crl-15432	47	1	”11	”11	PROPN
crl-15432	47	2	that	that	PRON
crl-15432	47	3	is	be	AUX
crl-15432	47	4	,	,	PUNCT
crl-15432	47	5	we	we	PRON
crl-15432	47	6	progress	progress	VERB
crl-15432	47	7	in	in	ADP
crl-15432	47	8	an	an	DET
crl-15432	47	9	itera­	itera­	PROPN
crl-15432	47	10	tive	tive	NOUN
crl-15432	47	11	manner	manner	NOUN
crl-15432	47	12	by	by	ADP
crl-15432	47	13	tentatively	tentatively	ADV
crl-15432	47	14	formulating	formulate	VERB
crl-15432	47	15	a	a	DET
crl-15432	47	16	theory	theory	NOUN
crl-15432	47	17	,	,	PUNCT
crl-15432	47	18	developing	develop	VERB
crl-15432	47	19	a	a	DET
crl-15432	47	20	measure	measure	NOUN
crl-15432	47	21	of	of	ADP
crl-15432	47	22	that	that	DET
crl-15432	47	23	theory	theory	NOUN
crl-15432	47	24	,	,	PUNCT
crl-15432	47	25	evaluating	evaluate	VERB
crl-15432	47	26	the	the	DET
crl-15432	47	27	measure	measure	NOUN
crl-15432	47	28	,	,	PUNCT
crl-15432	47	29	revising	revise	VERB
crl-15432	47	30	the	the	DET
crl-15432	47	31	theory	theory	NOUN
crl-15432	47	32	,	,	PUNCT
crl-15432	47	33	and	and	CCONJ
crl-15432	47	34	then	then	ADV
crl-15432	47	35	proceeding	proceed	VERB
crl-15432	47	36	cyclically	cyclically	ADV
crl-15432	47	37	back	back	ADV
crl-15432	47	38	through	through	ADP
crl-15432	47	39	this	this	DET
crl-15432	47	40	bootstrap	bootstrap	NOUN
crl-15432	47	41	process	process	NOUN
crl-15432	47	42	.	.	PUNCT
crl-15432	48	1	hierarchical	hierarchical	ADJ
crl-15432	48	2	models	model	NOUN
crl-15432	48	3	one	one	NUM
crl-15432	48	4	plausible	plausible	ADJ
crl-15432	48	5	model	model	NOUN
crl-15432	48	6	of	of	ADP
crl-15432	48	7	user	user	NOUN
crl-15432	48	8	perceptions	perception	NOUN
crl-15432	48	9	of	of	ADP
crl-15432	48	10	library	library	ADJ
crl-15432	48	11	service	service	NOUN
crl-15432	48	12	quality	quality	NOUN
crl-15432	48	13	posits	posit	NOUN
crl-15432	48	14	that	that	PRON
crl-15432	48	15	users	user	NOUN
crl-15432	48	16	may	may	AUX
crl-15432	48	17	simultaneously	simultaneously	ADV
crl-15432	48	18	think	think	VERB
crl-15432	48	19	about	about	ADP
crl-15432	48	20	quality	quality	NOUN
crl-15432	48	21	at	at	ADP
crl-15432	48	22	multiple	multiple	ADJ
crl-15432	48	23	levels	level	NOUN
crl-15432	48	24	within	within	ADP
crl-15432	48	25	a	a	DET
crl-15432	48	26	hierarchical	hierarchical	ADJ
crl-15432	48	27	model	model	NOUN
crl-15432	48	28	.	.	PUNCT
crl-15432	49	1	an	an	DET
crl-15432	49	2	illustrative	illustrative	ADJ
crl-15432	49	3	model	model	NOUN
crl-15432	49	4	—	—	PUNCT
crl-15432	49	5	in	in	ADP
crl-15432	49	6	this	this	DET
crl-15432	49	7	example	example	NOUN
crl-15432	49	8	a	a	DET
crl-15432	49	9	model	model	NOUN
crl-15432	49	10	of	of	ADP
crl-15432	49	11	cognitive	cognitive	ADJ
crl-15432	49	12	abilities	ability	NOUN
crl-15432	49	13	—	—	PUNCT
crl-15432	49	14	is	be	AUX
crl-15432	49	15	presented	present	VERB
crl-15432	49	16	in	in	ADP
crl-15432	49	17	figure	figure	NOUN
crl-15432	49	18	1	1	NUM
crl-15432	49	19	.	.	PUNCT
crl-15432	50	1	this	this	PRON
crl-15432	50	2	actually	actually	ADV
crl-15432	50	3	is	be	AUX
crl-15432	50	4	an	an	DET
crl-15432	50	5	approxima­	approxima­	ADJ
crl-15432	50	6	tion	tion	NOUN
crl-15432	50	7	of	of	ADP
crl-15432	50	8	the	the	DET
crl-15432	50	9	model	model	NOUN
crl-15432	50	10	commonly	commonly	ADV
crl-15432	50	11	used	use	VERB
crl-15432	50	12	to	to	ADP
crl-15432	50	13	mea­	mea­	NOUN
crl-15432	50	14	sure	sure	ADJ
crl-15432	50	15	intelligence	intelligence	NOUN
crl-15432	50	16	.	.	PUNCT
crl-15432	51	1	however	however	ADV
crl-15432	51	2	,	,	PUNCT
crl-15432	51	3	similar	similar	ADJ
crl-15432	51	4	hierar­	hierar­	NUM
crl-15432	51	5	chical	chical	ADJ
crl-15432	51	6	models	model	NOUN
crl-15432	51	7	also	also	ADV
crl-15432	51	8	can	can	AUX
crl-15432	51	9	be	be	AUX
crl-15432	51	10	used	use	VERB
crl-15432	51	11	in	in	ADP
crl-15432	51	12	understanding	understand	VERB
crl-15432	51	13	attitudes	attitude	NOUN
crl-15432	51	14	or	or	CCONJ
crl-15432	51	15	perceptions	perception	NOUN
crl-15432	51	16	.	.	PUNCT
crl-15432	52	1	hierarchical	hierarchical	ADJ
crl-15432	52	2	models	model	NOUN
crl-15432	52	3	are	be	AUX
crl-15432	52	4	useful	useful	ADJ
crl-15432	52	5	because	because	SCONJ
crl-15432	52	6	perspective	perspective	NOUN
crl-15432	52	7	taking	take	VERB
crl-15432	52	8	at	at	ADP
crl-15432	52	9	different	different	ADJ
crl-15432	52	10	levels	level	NOUN
crl-15432	52	11	al­	al­	PROPN
crl-15432	52	12	lows	low	VERB
crl-15432	52	13	us	we	PRON
crl-15432	52	14	to	to	PART
crl-15432	52	15	see	see	VERB
crl-15432	52	16	different	different	ADJ
crl-15432	52	17	dynamics	dynamic	NOUN
crl-15432	52	18	.	.	PUNCT
crl-15432	53	1	bruce	bruce	PROPN
crl-15432	53	2	thompson	thompson	PROPN
crl-15432	53	3	offered	offer	VERB
crl-15432	53	4	the	the	DET
crl-15432	53	5	following	follow	VERB
crl-15432	53	6	analogy	analogy	NOUN
crl-15432	53	7	:	:	PUNCT
crl-15432	53	8	the	the	DET
crl-15432	53	9	first	first	ADJ
crl-15432	53	10	-	-	PUNCT
crl-15432	53	11	order	order	NOUN
crl-15432	53	12	analysis	analysis	NOUN
crl-15432	53	13	is	be	AUX
crl-15432	53	14	a	a	DET
crl-15432	53	15	close	close	VERB
crl-15432	53	16	-	-	PUNCT
crl-15432	53	17	up	up	ADP
crl-15432	53	18	view	view	NOUN
crl-15432	53	19	that	that	PRON
crl-15432	53	20	focuses	focus	VERB
crl-15432	53	21	on	on	ADP
crl-15432	53	22	the	the	DET
crl-15432	53	23	details	detail	NOUN
crl-15432	53	24	of	of	ADP
crl-15432	53	25	the	the	DET
crl-15432	53	26	valleys	valley	NOUN
crl-15432	53	27	and	and	CCONJ
crl-15432	53	28	the	the	DET
crl-15432	53	29	peaks	peak	NOUN
crl-15432	53	30	in	in	ADP
crl-15432	53	31	mountains	mountain	NOUN
crl-15432	53	32	.	.	PUNCT
crl-15432	54	1	the	the	DET
crl-15432	54	2	second	second	ADJ
crl-15432	54	3	-	-	PUNCT
crl-15432	54	4	order	order	NOUN
crl-15432	54	5	analysis	analysis	NOUN
crl-15432	54	6	is	be	AUX
crl-15432	54	7	like	like	ADP
crl-15432	54	8	looking	look	VERB
crl-15432	54	9	at	at	ADP
crl-15432	54	10	the	the	DET
crl-15432	54	11	mountains	mountain	NOUN
crl-15432	54	12	at	at	ADP
crl-15432	54	13	a	a	DET
crl-15432	54	14	greater	great	ADJ
crl-15432	54	15	distance	distance	NOUN
crl-15432	54	16	,	,	PUNCT
crl-15432	54	17	and	and	CCONJ
crl-15432	54	18	yields	yield	VERB
crl-15432	54	19	a	a	DET
crl-15432	54	20	potentially	potentially	ADV
crl-15432	54	21	dif­	dif­	ADJ
crl-15432	54	22	ferent	ferent	NOUN
crl-15432	54	23	perspective	perspective	NOUN
crl-15432	54	24	on	on	ADP
crl-15432	54	25	the	the	DET
crl-15432	54	26	mountains	mountain	NOUN
crl-15432	54	27	as	as	ADP
crl-15432	54	28	constituents	constituent	NOUN
crl-15432	54	29	of	of	ADP
crl-15432	54	30	a	a	DET
crl-15432	54	31	range.12	range.12	NOUN
crl-15432	54	32	at	at	ADP
crl-15432	54	33	the	the	DET
crl-15432	54	34	first	first	ADJ
crl-15432	54	35	-	-	PUNCT
crl-15432	54	36	order	order	NOUN
crl-15432	54	37	lower	low	ADJ
crl-15432	54	38	level	level	NOUN
crl-15432	54	39	,	,	PUNCT
crl-15432	54	40	we	we	PRON
crl-15432	54	41	may	may	AUX
crl-15432	54	42	see	see	VERB
crl-15432	54	43	trees	tree	NOUN
crl-15432	54	44	and	and	CCONJ
crl-15432	54	45	streams	stream	NOUN
crl-15432	54	46	but	but	CCONJ
crl-15432	54	47	not	not	PART
crl-15432	54	48	recognize	recognize	VERB
crl-15432	54	49	the	the	DET
crl-15432	54	50	mountain	mountain	NOUN
crl-15432	54	51	range	range	NOUN
crl-15432	54	52	.	.	PUNCT
crl-15432	55	1	at	at	ADP
crl-15432	55	2	the	the	DET
crl-15432	55	3	second	second	ADJ
crl-15432	55	4	-	-	PUNCT
crl-15432	55	5	order	order	NOUN
crl-15432	55	6	figure	figure	NOUN
crl-15432	55	7	1	1	NUM
crl-15432	55	8	illustrative	illustrative	ADV
crl-15432	55	9	hierarchical	hierarchical	ADJ
crl-15432	55	10	(	(	PUNCT
crl-15432	55	11	third	third	ADJ
crl-15432	55	12	-	-	PUNCT
crl-15432	55	13	order	order	NOUN
crl-15432	55	14	)	)	PUNCT
crl-15432	55	15	structure	structure	NOUN
crl-15432	55	16	cognitive	cognitive	ADJ
crl-15432	55	17	abilities	ability	NOUN
crl-15432	55	18	verbal	verbal	VERB
crl-15432	55	19	quantitative	quantitative	ADJ
crl-15432	55	20	comprehension	comprehension	NOUN
crl-15432	55	21	grammar	grammar	NOUN
crl-15432	55	22	computation	computation	NOUN
crl-15432	55	23	equations	equation	NOUN
crl-15432	55	24	http	http	X
crl-15432	55	25	:	:	PUNCT
crl-15432	55	26	range.12	range.12	VERB
crl-15432	55	27	http	http	ADJ
crl-15432	55	28	:	:	PUNCT
crl-15432	55	29	libraries.10	libraries.10	PROPN
crl-15432	55	30	150	150	NUM
crl-15432	55	31	college	college	PROPN
crl-15432	55	32	&	&	CCONJ
crl-15432	55	33	research	research	PROPN
crl-15432	55	34	libraries	library	NOUN
crl-15432	55	35	march	march	PROPN
crl-15432	55	36	2001	2001	NUM
crl-15432	55	37	level	level	NOUN
crl-15432	55	38	,	,	PUNCT
crl-15432	55	39	we	we	PRON
crl-15432	55	40	lose	lose	VERB
crl-15432	55	41	sight	sight	NOUN
crl-15432	55	42	of	of	ADP
crl-15432	55	43	details	detail	NOUN
crl-15432	55	44	but	but	CCONJ
crl-15432	55	45	gain	gain	VERB
crl-15432	55	46	the	the	DET
crl-15432	55	47	global	global	ADJ
crl-15432	55	48	perspective	perspective	NOUN
crl-15432	55	49	of	of	ADP
crl-15432	55	50	the	the	DET
crl-15432	55	51	range	range	NOUN
crl-15432	55	52	.	.	PUNCT
crl-15432	56	1	purpose	purpose	NOUN
crl-15432	56	2	of	of	ADP
crl-15432	56	3	the	the	DET
crl-15432	56	4	study	study	NOUN
crl-15432	56	5	the	the	DET
crl-15432	56	6	purpose	purpose	NOUN
crl-15432	56	7	of	of	ADP
crl-15432	56	8	the	the	DET
crl-15432	56	9	present	present	ADJ
crl-15432	56	10	study	study	NOUN
crl-15432	56	11	was	be	AUX
crl-15432	56	12	to	to	PART
crl-15432	56	13	investigate	investigate	VERB
crl-15432	56	14	what	what	PRON
crl-15432	56	15	hierarchical	hierarchical	ADJ
crl-15432	56	16	structure	structure	NOUN
crl-15432	56	17	underlay	underlay	NOUN
crl-15432	56	18	library	library	NOUN
crl-15432	56	19	service	service	NOUN
crl-15432	56	20	perceptions	perception	NOUN
crl-15432	56	21	of	of	ADP
crl-15432	56	22	3,987	3,987	NUM
crl-15432	56	23	participants	participant	NOUN
crl-15432	56	24	.	.	PUNCT
crl-15432	57	1	these	these	DET
crl-15432	57	2	data	datum	NOUN
crl-15432	57	3	were	be	AUX
crl-15432	57	4	pro­	pro­	NOUN
crl-15432	57	5	vided	vide	VERB
crl-15432	57	6	from	from	ADP
crl-15432	57	7	users	user	NOUN
crl-15432	57	8	at	at	ADP
crl-15432	57	9	eleven	eleven	NUM
crl-15432	57	10	arl	arl	PROPN
crl-15432	57	11	institu­	institu­	PROPN
crl-15432	57	12	tions	tion	NOUN
crl-15432	57	13	participating	participate	VERB
crl-15432	57	14	in	in	ADP
crl-15432	57	15	the	the	DET
crl-15432	57	16	libqual+	libqual+	X
crl-15432	57	17	study	study	NOUN
crl-15432	57	18	.	.	PUNCT
crl-15432	58	1	method	method	PROPN
crl-15432	58	2	participants	participant	NOUN
crl-15432	58	3	the	the	DET
crl-15432	58	4	3,987	3,987	NUM
crl-15432	58	5	participants	participant	NOUN
crl-15432	58	6	in	in	ADP
crl-15432	58	7	this	this	DET
crl-15432	58	8	phase	phase	NOUN
crl-15432	58	9	of	of	ADP
crl-15432	58	10	the	the	DET
crl-15432	58	11	libqual+	libqual+	DET
crl-15432	58	12	study	study	NOUN
crl-15432	58	13	represented	represent	VERB
crl-15432	58	14	the	the	DET
crl-15432	58	15	range	range	NOUN
crl-15432	58	16	of	of	ADP
crl-15432	58	17	library	library	ADJ
crl-15432	58	18	user	user	NOUN
crl-15432	58	19	groups	group	NOUN
crl-15432	58	20	at	at	ADP
crl-15432	58	21	the	the	DET
crl-15432	58	22	eleven	eleven	NUM
crl-15432	58	23	arl	arl	PROPN
crl-15432	58	24	member	member	NOUN
crl-15432	58	25	institutions	institution	NOUN
crl-15432	58	26	.	.	PUNCT
crl-15432	59	1	included	include	VERB
crl-15432	59	2	were	be	AUX
crl-15432	59	3	un­	un­	PROPN
crl-15432	59	4	dergraduate	dergraduate	NOUN
crl-15432	59	5	students	student	NOUN
crl-15432	59	6	(	(	PUNCT
crl-15432	59	7	n	n	CCONJ
crl-15432	59	8	u	u	NOUN
crl-15432	59	9	=	=	NOUN
crl-15432	59	10	998	998	NUM
crl-15432	59	11	)	)	PUNCT
crl-15432	59	12	,	,	PUNCT
crl-15432	59	13	gradu­	gradu­	PRON
crl-15432	59	14	ate	eat	VERB
crl-15432	59	15	students	student	NOUN
crl-15432	59	16	(	(	PUNCT
crl-15432	59	17	n	n	CCONJ
crl-15432	59	18	g	g	NOUN
crl-15432	59	19	=	=	SYM
crl-15432	59	20	1,281	1,281	NUM
crl-15432	59	21	)	)	PUNCT
crl-15432	59	22	,	,	PUNCT
crl-15432	59	23	faculty	faculty	NOUN
crl-15432	59	24	(	(	PUNCT
crl-15432	59	25	n	n	NOUN
crl-15432	59	26	f	f	PROPN
crl-15432	59	27	=	=	SYM
crl-15432	59	28	1,022	1,022	NUM
crl-15432	59	29	)	)	PUNCT
crl-15432	59	30	,	,	PUNCT
crl-15432	59	31	and	and	CCONJ
crl-15432	59	32	staff	staff	NOUN
crl-15432	59	33	and	and	CCONJ
crl-15432	59	34	ancillary	ancillary	ADJ
crl-15432	59	35	professional	professional	ADJ
crl-15432	59	36	personnel	personnel	NOUN
crl-15432	59	37	(	(	PUNCT
crl-15432	59	38	e.g.	e.g.	ADV
crl-15432	59	39	,	,	PUNCT
crl-15432	59	40	research	research	NOUN
crl-15432	59	41	scientists	scientist	NOUN
crl-15432	59	42	not	not	PART
crl-15432	59	43	in	in	ADP
crl-15432	59	44	tenure	tenure	NOUN
crl-15432	59	45	accruing	accrue	VERB
crl-15432	59	46	positions	position	NOUN
crl-15432	59	47	,	,	PUNCT
crl-15432	59	48	n	n	NOUN
crl-15432	59	49	o	o	NOUN
crl-15432	59	50	=	=	SYM
crl-15432	59	51	686	686	NUM
crl-15432	59	52	)	)	PUNCT
crl-15432	59	53	.	.	PUNCT
crl-15432	60	1	half	half	DET
crl-15432	60	2	the	the	DET
crl-15432	60	3	participants	participant	NOUN
crl-15432	60	4	were	be	AUX
crl-15432	60	5	males	male	NOUN
crl-15432	60	6	and	and	CCONJ
crl-15432	60	7	half	half	ADJ
crl-15432	60	8	females	female	NOUN
crl-15432	60	9	.	.	PUNCT
crl-15432	61	1	the	the	DET
crl-15432	61	2	ages	age	NOUN
crl-15432	61	3	of	of	ADP
crl-15432	61	4	the	the	DET
crl-15432	61	5	3,987	3,987	NUM
crl-15432	61	6	par­	par­	NOUN
crl-15432	61	7	ticipants	ticipant	NOUN
crl-15432	61	8	were	be	AUX
crl-15432	61	9	:	:	PUNCT
crl-15432	61	10	(	(	PUNCT
crl-15432	61	11	a	a	X
crl-15432	61	12	)	)	PUNCT
crl-15432	61	13	<	<	X
crl-15432	61	14	22	22	NUM
crl-15432	61	15	years	year	NOUN
crl-15432	61	16	,	,	PUNCT
crl-15432	61	17	17.8	17.8	NUM
crl-15432	61	18	percent	percent	NOUN
crl-15432	61	19	;	;	PUNCT
crl-15432	61	20	(	(	PUNCT
crl-15432	61	21	b	b	X
crl-15432	61	22	)	)	PUNCT
crl-15432	61	23	22–30	22–30	NUM
crl-15432	61	24	years	year	NOUN
crl-15432	61	25	,	,	PUNCT
crl-15432	61	26	29.7	29.7	NUM
crl-15432	61	27	percent	percent	NOUN
crl-15432	61	28	;	;	PUNCT
crl-15432	61	29	(	(	PUNCT
crl-15432	61	30	c	c	X
crl-15432	61	31	)	)	PUNCT
crl-15432	61	32	31–45	31–45	NUM
crl-15432	61	33	years	year	NOUN
crl-15432	61	34	,	,	PUNCT
crl-15432	61	35	25.3	25.3	NUM
crl-15432	61	36	percent	percent	NOUN
crl-15432	61	37	,	,	PUNCT
crl-15432	61	38	and	and	CCONJ
crl-15432	61	39	(	(	PUNCT
crl-15432	61	40	d	d	X
crl-15432	61	41	)	)	PUNCT
crl-15432	61	42	>	>	X
crl-15432	61	43	45	45	NUM
crl-15432	61	44	years	year	NOUN
crl-15432	61	45	,	,	PUNCT
crl-15432	61	46	27.2	27.2	NUM
crl-15432	61	47	percent	percent	NOUN
crl-15432	61	48	.	.	PUNCT
crl-15432	62	1	the	the	DET
crl-15432	62	2	disciplines	discipline	NOUN
crl-15432	62	3	of	of	ADP
crl-15432	62	4	the	the	DET
crl-15432	62	5	partici­	partici­	NOUN
crl-15432	62	6	pants	pant	NOUN
crl-15432	62	7	were	be	AUX
crl-15432	62	8	:	:	PUNCT
crl-15432	62	9	(	(	PUNCT
crl-15432	62	10	a	a	X
crl-15432	62	11	)	)	PUNCT
crl-15432	62	12	science	science	NOUN
crl-15432	62	13	,	,	PUNCT
crl-15432	62	14	17.1	17.1	NUM
crl-15432	62	15	percent	percent	NOUN
crl-15432	62	16	;	;	PUNCT
crl-15432	62	17	(	(	PUNCT
crl-15432	62	18	b	b	X
crl-15432	62	19	)	)	PUNCT
crl-15432	62	20	social	social	ADJ
crl-15432	62	21	science	science	NOUN
crl-15432	62	22	,	,	PUNCT
crl-15432	62	23	16.6	16.6	NUM
crl-15432	62	24	percent	percent	NOUN
crl-15432	62	25	;	;	PUNCT
crl-15432	62	26	(	(	PUNCT
crl-15432	62	27	c	c	X
crl-15432	62	28	)	)	PUNCT
crl-15432	62	29	libraries	library	NOUN
crl-15432	62	30	,	,	PUNCT
crl-15432	62	31	12.0	12.0	NUM
crl-15432	62	32	percent	percent	NOUN
crl-15432	62	33	;	;	PUNCT
crl-15432	62	34	(	(	PUNCT
crl-15432	62	35	d	d	X
crl-15432	62	36	)	)	PUNCT
crl-15432	62	37	humanities	humanity	NOUN
crl-15432	62	38	,	,	PUNCT
crl-15432	62	39	11.3	11.3	NUM
crl-15432	62	40	percent	percent	NOUN
crl-15432	62	41	;	;	PUNCT
crl-15432	62	42	(	(	PUNCT
crl-15432	62	43	e	e	NOUN
crl-15432	62	44	)	)	PUNCT
crl-15432	62	45	engineering	engineering	NOUN
crl-15432	62	46	,	,	PUNCT
crl-15432	62	47	10.9	10.9	NUM
crl-15432	62	48	percent	percent	NOUN
crl-15432	62	49	;	;	PUNCT
crl-15432	62	50	(	(	PUNCT
crl-15432	62	51	f	f	X
crl-15432	62	52	)	)	PUNCT
crl-15432	62	53	health	health	NOUN
crl-15432	62	54	sciences	science	NOUN
crl-15432	62	55	,	,	PUNCT
crl-15432	62	56	9.4	9.4	NUM
crl-15432	62	57	percent	percent	NOUN
crl-15432	62	58	;	;	PUNCT
crl-15432	62	59	(	(	PUNCT
crl-15432	62	60	g	g	NOUN
crl-15432	62	61	)	)	PUNCT
crl-15432	62	62	business	business	NOUN
crl-15432	62	63	,	,	PUNCT
crl-15432	62	64	8.1	8.1	NUM
crl-15432	62	65	per­	per­	NOUN
crl-15432	62	66	cent	cent	NOUN
crl-15432	62	67	;	;	PUNCT
crl-15432	62	68	(	(	PUNCT
crl-15432	62	69	h	h	NOUN
crl-15432	62	70	)	)	PUNCT
crl-15432	62	71	education	education	NOUN
crl-15432	62	72	,	,	PUNCT
crl-15432	62	73	6.5	6.5	NUM
crl-15432	62	74	percent	percent	NOUN
crl-15432	62	75	;	;	PUNCT
crl-15432	62	76	(	(	PUNCT
crl-15432	62	77	i	i	NOUN
crl-15432	62	78	)	)	PUNCT
crl-15432	62	79	fine	fine	ADJ
crl-15432	62	80	arts	art	NOUN
crl-15432	62	81	,	,	PUNCT
crl-15432	62	82	3.8	3.8	NUM
crl-15432	62	83	percent	percent	NOUN
crl-15432	62	84	;	;	PUNCT
crl-15432	62	85	(	(	PUNCT
crl-15432	62	86	j	j	NOUN
crl-15432	62	87	)	)	PUNCT
crl-15432	62	88	law	law	NOUN
crl-15432	62	89	,	,	PUNCT
crl-15432	62	90	1.7	1.7	NUM
crl-15432	62	91	percent	percent	NOUN
crl-15432	62	92	;	;	PUNCT
crl-15432	62	93	(	(	PUNCT
crl-15432	62	94	k	k	NOUN
crl-15432	62	95	)	)	PUNCT
crl-15432	62	96	architecture	architecture	NOUN
crl-15432	62	97	,	,	PUNCT
crl-15432	62	98	1.5	1.5	NUM
crl-15432	62	99	percent	percent	NOUN
crl-15432	62	100	;	;	PUNCT
crl-15432	62	101	and	and	CCONJ
crl-15432	62	102	(	(	PUNCT
crl-15432	62	103	l	l	NOUN
crl-15432	62	104	)	)	PUNCT
crl-15432	62	105	veteri­	veteri­	PROPN
crl-15432	62	106	nary	nary	ADJ
crl-15432	62	107	medicine	medicine	NOUN
crl-15432	62	108	,	,	PUNCT
crl-15432	62	109	1.0	1.0	NUM
crl-15432	62	110	percent	percent	NOUN
crl-15432	62	111	.	.	PUNCT
crl-15432	63	1	thus	thus	ADV
crl-15432	63	2	,	,	PUNCT
crl-15432	63	3	the	the	DET
crl-15432	63	4	sample	sample	NOUN
crl-15432	63	5	was	be	AUX
crl-15432	63	6	both	both	CCONJ
crl-15432	63	7	large	large	ADJ
crl-15432	63	8	and	and	CCONJ
crl-15432	63	9	diverse	diverse	ADJ
crl-15432	63	10	.	.	PUNCT
crl-15432	64	1	instrumentation	instrumentation	NOUN
crl-15432	64	2	an	an	DET
crl-15432	64	3	instrument	instrument	NOUN
crl-15432	64	4	used	use	VERB
crl-15432	64	5	with	with	ADP
crl-15432	64	6	some	some	DET
crl-15432	64	7	frequency	frequency	NOUN
crl-15432	64	8	to	to	PART
crl-15432	64	9	measure	measure	VERB
crl-15432	64	10	perceptions	perception	NOUN
crl-15432	64	11	of	of	ADP
crl-15432	64	12	service	service	NOUN
crl-15432	64	13	quality	quality	NOUN
crl-15432	64	14	is	be	AUX
crl-15432	64	15	the	the	DET
crl-15432	64	16	22	22	NUM
crl-15432	64	17	-	-	PUNCT
crl-15432	64	18	item	item	NOUN
crl-15432	64	19	protocol	protocol	NOUN
crl-15432	64	20	called	call	VERB
crl-15432	64	21	servqual	servqual	ADJ
crl-15432	64	22	.	.	PUNCT
crl-15432	65	1	the	the	DET
crl-15432	65	2	servqual	servqual	ADJ
crl-15432	65	3	protocol	protocol	PROPN
crl-15432	65	4	ostensibly	ostensibly	ADV
crl-15432	65	5	mea­	mea­	NOUN
crl-15432	65	6	sures	sure	VERB
crl-15432	65	7	perceptions	perception	NOUN
crl-15432	65	8	of	of	ADP
crl-15432	65	9	service	service	NOUN
crl-15432	65	10	in	in	ADP
crl-15432	65	11	terms	term	NOUN
crl-15432	65	12	of	of	ADP
crl-15432	65	13	tangibles	tangible	NOUN
crl-15432	65	14	,	,	PUNCT
crl-15432	65	15	reliability	reliability	NOUN
crl-15432	65	16	,	,	PUNCT
crl-15432	65	17	responsiveness	responsiveness	NOUN
crl-15432	65	18	,	,	PUNCT
crl-15432	65	19	assur­	assur­	NOUN
crl-15432	65	20	ance	ance	NOUN
crl-15432	65	21	,	,	PUNCT
crl-15432	65	22	and	and	CCONJ
crl-15432	65	23	empathy.13	empathy.13	VERB
crl-15432	65	24	within	within	ADP
crl-15432	65	25	this	this	DET
crl-15432	65	26	model	model	NOUN
crl-15432	65	27	,	,	PUNCT
crl-15432	65	28	“	"	PUNCT
crl-15432	65	29	only	only	ADV
crl-15432	65	30	customers	customer	NOUN
crl-15432	65	31	judge	judge	VERB
crl-15432	65	32	quality	quality	NOUN
crl-15432	65	33	;	;	PUNCT
crl-15432	65	34	all	all	DET
crl-15432	65	35	other	other	ADJ
crl-15432	65	36	judgments	judgment	NOUN
crl-15432	65	37	are	be	AUX
crl-15432	65	38	essentially	essentially	ADV
crl-15432	65	39	irrelevant	irrelevant	ADJ
crl-15432	65	40	.	.	PUNCT
crl-15432	66	1	”14	”14	PROPN
crl-15432	66	2	based	base	VERB
crl-15432	66	3	on	on	ADP
crl-15432	66	4	the	the	DET
crl-15432	66	5	authors	author	NOUN
crl-15432	66	6	’	’	PART
crl-15432	66	7	qualitative	qualitative	ADJ
crl-15432	66	8	re­	re­	PROPN
crl-15432	66	9	search	search	NOUN
crl-15432	66	10	,	,	PUNCT
crl-15432	66	11	the	the	DET
crl-15432	66	12	twenty	twenty	NUM
crl-15432	66	13	-	-	PUNCT
crl-15432	66	14	two	two	NUM
crl-15432	66	15	generic	generic	ADJ
crl-15432	66	16	servqual	servqual	ADJ
crl-15432	66	17	items	item	NOUN
crl-15432	66	18	do	do	AUX
crl-15432	66	19	not	not	PART
crl-15432	66	20	appear	appear	VERB
crl-15432	66	21	to	to	PART
crl-15432	66	22	capture	capture	VERB
crl-15432	66	23	all	all	DET
crl-15432	66	24	the	the	DET
crl-15432	66	25	rel­	rel­	ADJ
crl-15432	66	26	evant	evant	ADJ
crl-15432	66	27	aspects	aspect	NOUN
crl-15432	66	28	of	of	ADP
crl-15432	66	29	users	user	NOUN
crl-15432	66	30	’	’	PART
crl-15432	66	31	perceptions	perception	NOUN
crl-15432	66	32	of	of	ADP
crl-15432	66	33	library	library	NOUN
crl-15432	66	34	service	service	NOUN
crl-15432	66	35	quality.15	quality.15	NOUN
crl-15432	66	36	therefore	therefore	ADV
crl-15432	66	37	,	,	PUNCT
crl-15432	66	38	the	the	DET
crl-15432	66	39	authors	author	NOUN
crl-15432	66	40	also	also	ADV
crl-15432	66	41	administered	administer	VERB
crl-15432	66	42	an	an	DET
crl-15432	66	43	additional	additional	ADJ
crl-15432	66	44	nineteen	nineteen	NUM
crl-15432	66	45	items	item	NOUN
crl-15432	66	46	that	that	PRON
crl-15432	66	47	emerged	emerge	VERB
crl-15432	66	48	out	out	ADP
crl-15432	66	49	of	of	ADP
crl-15432	66	50	qualitative	qualitative	ADJ
crl-15432	66	51	interviews	interview	NOUN
crl-15432	66	52	at	at	ADP
crl-15432	66	53	nine	nine	NUM
crl-15432	66	54	institutions	institution	NOUN
crl-15432	66	55	.	.	PUNCT
crl-15432	67	1	these	these	DET
crl-15432	67	2	forty	forty	NUM
crl-15432	67	3	-	-	PUNCT
crl-15432	67	4	one	one	NUM
crl-15432	67	5	items	item	NOUN
crl-15432	67	6	were	be	AUX
crl-15432	67	7	administered	administer	VERB
crl-15432	67	8	on	on	ADP
crl-15432	67	9	the	the	DET
crl-15432	67	10	web	web	NOUN
crl-15432	67	11	using	use	VERB
crl-15432	67	12	browser	browser	NOUN
crl-15432	67	13	software.16	software.16	PROPN
crl-15432	67	14	the	the	DET
crl-15432	67	15	3,987	3,987	NUM
crl-15432	67	16	participants	participant	NOUN
crl-15432	67	17	rated	rate	VERB
crl-15432	67	18	their	their	PRON
crl-15432	67	19	perceptions	perception	NOUN
crl-15432	67	20	of	of	ADP
crl-15432	67	21	library	library	NOUN
crl-15432	67	22	services	service	NOUN
crl-15432	67	23	using	use	VERB
crl-15432	67	24	1	1	NUM
crl-15432	67	25	-	-	PUNCT
crl-15432	67	26	to-9	to-9	ADV
crl-15432	67	27	likert	likert	NOUN
crl-15432	67	28	scales	scale	NOUN
crl-15432	67	29	.	.	PUNCT
crl-15432	68	1	results	result	VERB
crl-15432	68	2	all	all	DET
crl-15432	68	3	five	five	NUM
crl-15432	68	4	principal	principal	ADJ
crl-15432	68	5	components	component	NOUN
crl-15432	68	6	with	with	ADP
crl-15432	68	7	eigen­	eigen­	PROPN
crl-15432	68	8	values	value	NOUN
crl-15432	68	9	greater	great	ADJ
crl-15432	68	10	than	than	ADP
crl-15432	68	11	1.0	1.0	NUM
crl-15432	68	12	were	be	AUX
crl-15432	68	13	extracted	extract	VERB
crl-15432	68	14	and	and	CCONJ
crl-15432	68	15	rotated	rotate	VERB
crl-15432	68	16	to	to	ADP
crl-15432	68	17	the	the	DET
crl-15432	68	18	promax	promax	NOUN
crl-15432	68	19	criterion	criterion	NOUN
crl-15432	68	20	.	.	PUNCT
crl-15432	69	1	promax	promax	PROPN
crl-15432	69	2	rotation	rotation	NOUN
crl-15432	69	3	results	result	VERB
crl-15432	69	4	in	in	ADP
crl-15432	69	5	correlated	correlate	VERB
crl-15432	69	6	factors	factor	NOUN
crl-15432	69	7	.	.	PUNCT
crl-15432	70	1	in	in	ADP
crl-15432	70	2	the	the	DET
crl-15432	70	3	authors	author	NOUN
crl-15432	70	4	’	'	PUNCT
crl-15432	70	5	study	study	NOUN
crl-15432	70	6	,	,	PUNCT
crl-15432	70	7	the	the	DET
crl-15432	70	8	correlations	correlation	NOUN
crl-15432	70	9	of	of	ADP
crl-15432	70	10	the	the	DET
crl-15432	70	11	five	five	NUM
crl-15432	70	12	factors	factor	NOUN
crl-15432	70	13	ranged	range	VERB
crl-15432	70	14	from	from	ADP
crl-15432	70	15	.183	.183	NUM
crl-15432	70	16	to	to	ADP
crl-15432	70	17	.641	.641	NUM
crl-15432	70	18	.	.	PUNCT
crl-15432	71	1	as	as	SCONJ
crl-15432	71	2	rich­	rich­	PROPN
crl-15432	71	3	ard	ard	PROPN
crl-15432	71	4	l.	l.	PROPN
crl-15432	71	5	gorsuch	gorsuch	PROPN
crl-15432	71	6	has	have	AUX
crl-15432	71	7	emphasized	emphasize	VERB
crl-15432	71	8	:	:	PUNCT
crl-15432	71	9	rotating	rotate	VERB
crl-15432	71	10	obliquely	obliquely	ADV
crl-15432	71	11	in	in	ADP
crl-15432	71	12	factor	factor	NOUN
crl-15432	71	13	analy­	analy­	PART
crl-15432	71	14	sis	sis	NOUN
crl-15432	71	15	implies	imply	VERB
crl-15432	71	16	that	that	SCONJ
crl-15432	71	17	the	the	DET
crl-15432	71	18	factors	factor	NOUN
crl-15432	71	19	do	do	VERB
crl-15432	71	20	over­	over­	PROPN
crl-15432	71	21	lap	lap	NOUN
crl-15432	71	22	and	and	CCONJ
crl-15432	71	23	that	that	SCONJ
crl-15432	71	24	there	there	PRON
crl-15432	71	25	are	be	VERB
crl-15432	71	26	,	,	PUNCT
crl-15432	71	27	therefore	therefore	ADV
crl-15432	71	28	,	,	PUNCT
crl-15432	71	29	broader	broad	ADJ
crl-15432	71	30	areas	area	NOUN
crl-15432	71	31	of	of	ADP
crl-15432	71	32	generalizability	generalizability	NOUN
crl-15432	71	33	than	than	ADP
crl-15432	71	34	just	just	ADV
crl-15432	71	35	a	a	DET
crl-15432	71	36	primary	primary	ADJ
crl-15432	71	37	factor	factor	NOUN
crl-15432	71	38	.	.	PUNCT
crl-15432	72	1	implicit	implicit	ADJ
crl-15432	72	2	in	in	ADP
crl-15432	72	3	all	all	DET
crl-15432	72	4	oblique	oblique	ADJ
crl-15432	72	5	rotations	rotation	NOUN
crl-15432	72	6	are	be	AUX
crl-15432	72	7	higherorder	higherorder	NOUN
crl-15432	72	8	factors	factor	NOUN
crl-15432	72	9	.	.	PUNCT
crl-15432	73	1	it	it	PRON
crl-15432	73	2	is	be	AUX
crl-15432	73	3	recommended	recommend	VERB
crl-15432	73	4	that	that	SCONJ
crl-15432	73	5	these	these	PRON
crl-15432	73	6	[	[	X
crl-15432	73	7	always	always	ADV
crl-15432	73	8	]	]	AUX
crl-15432	73	9	be	be	AUX
crl-15432	73	10	extracted	extract	VERB
crl-15432	73	11	and	and	CCONJ
crl-15432	73	12	examined	examine	VERB
crl-15432	73	13	so	so	SCONJ
crl-15432	73	14	that	that	SCONJ
crl-15432	73	15	the	the	DET
crl-15432	73	16	investigator	investigator	NOUN
crl-15432	73	17	may	may	AUX
crl-15432	73	18	gain	gain	VERB
crl-15432	73	19	the	the	DET
crl-15432	73	20	fullest	full	ADJ
crl-15432	73	21	possible	possible	ADJ
crl-15432	73	22	under­	under­	PROPN
crl-15432	73	23	standing	standing	NOUN
crl-15432	73	24	of	of	ADP
crl-15432	73	25	the	the	DET
crl-15432	73	26	data.17	data.17	NOUN
crl-15432	73	27	the	the	DET
crl-15432	73	28	authors	author	NOUN
crl-15432	73	29	then	then	ADV
crl-15432	73	30	factor	factor	NOUN
crl-15432	73	31	-	-	PUNCT
crl-15432	73	32	analyzed	analyze	VERB
crl-15432	73	33	the	the	DET
crl-15432	73	34	first	first	ADJ
crl-15432	73	35	-	-	PUNCT
crl-15432	73	36	order	order	NOUN
crl-15432	73	37	factor	factor	NOUN
crl-15432	73	38	correlation	correlation	NOUN
crl-15432	73	39	matrix	matrix	NOUN
crl-15432	73	40	.	.	PUNCT
crl-15432	74	1	one	one	NUM
crl-15432	74	2	second	second	ADJ
crl-15432	74	3	-	-	PUNCT
crl-15432	74	4	order	order	NOUN
crl-15432	74	5	factor	factor	NOUN
crl-15432	74	6	had	have	VERB
crl-15432	74	7	an	an	DET
crl-15432	74	8	eigenvalue	eigenvalue	NOUN
crl-15432	74	9	greater	great	ADJ
crl-15432	74	10	than	than	ADP
crl-15432	74	11	1.0	1.0	NUM
crl-15432	74	12	(	(	PUNCT
crl-15432	74	13	ë	ë	PROPN
crl-15432	74	14	=	=	PROPN
crl-15432	74	15	2.78	2.78	NUM
crl-15432	74	16	)	)	PUNCT
crl-15432	74	17	.	.	PUNCT
crl-15432	75	1	finally	finally	ADV
crl-15432	75	2	,	,	PUNCT
crl-15432	75	3	to	to	ADP
crl-15432	75	4	com­	com­	NOUN
crl-15432	75	5	plete	plete	VERB
crl-15432	75	6	the	the	DET
crl-15432	75	7	analysis	analysis	NOUN
crl-15432	75	8	,	,	PUNCT
crl-15432	75	9	the	the	DET
crl-15432	75	10	authors	author	NOUN
crl-15432	75	11	invoked	invoke	VERB
crl-15432	75	12	a	a	DET
crl-15432	75	13	useful	useful	ADJ
crl-15432	75	14	interpretation	interpretation	NOUN
crl-15432	75	15	aid	aid	NOUN
crl-15432	75	16	proposed	propose	VERB
crl-15432	75	17	by	by	ADP
crl-15432	75	18	john	john	PROPN
crl-15432	75	19	schmid	schmid	PROPN
crl-15432	75	20	and	and	CCONJ
crl-15432	75	21	john	john	PROPN
crl-15432	75	22	m.	m.	PROPN
crl-15432	75	23	leiman	leiman	PROPN
crl-15432	75	24	and	and	CCONJ
crl-15432	75	25	also	also	ADV
crl-15432	75	26	explained	explain	VERB
crl-15432	75	27	by	by	ADP
crl-15432	75	28	gorsuch.18	gorsuch.18	PROPN
crl-15432	75	29	,	,	PUNCT
crl-15432	75	30	19	19	NUM
crl-15432	75	31	this	this	DET
crl-15432	75	32	solu­	solu­	PROPN
crl-15432	75	33	tion	tion	NOUN
crl-15432	75	34	“	"	PUNCT
crl-15432	75	35	orthogonalizes	orthogonalizes	PROPN
crl-15432	75	36	”	"	PUNCT
crl-15432	75	37	the	the	DET
crl-15432	75	38	two	two	NUM
crl-15432	75	39	levels	level	NOUN
crl-15432	75	40	of	of	ADP
crl-15432	75	41	analysis	analysis	NOUN
crl-15432	75	42	to	to	ADP
crl-15432	75	43	each	each	DET
crl-15432	75	44	other	other	ADJ
crl-15432	75	45	by	by	ADP
crl-15432	75	46	removing	remove	VERB
crl-15432	75	47	from	from	ADP
crl-15432	75	48	the	the	DET
crl-15432	75	49	first	first	ADJ
crl-15432	75	50	-	-	PUNCT
crl-15432	75	51	order	order	NOUN
crl-15432	75	52	factors	factor	VERB
crl-15432	75	53	any	any	DET
crl-15432	75	54	information	information	NOUN
crl-15432	75	55	that	that	PRON
crl-15432	75	56	also	also	ADV
crl-15432	75	57	is	be	AUX
crl-15432	75	58	present	present	ADJ
crl-15432	75	59	at	at	ADP
crl-15432	75	60	the	the	DET
crl-15432	75	61	second	second	ADJ
crl-15432	75	62	-	-	PUNCT
crl-15432	75	63	order	order	NOUN
crl-15432	75	64	level	level	NOUN
crl-15432	75	65	.	.	PUNCT
crl-15432	76	1	this	this	DET
crl-15432	76	2	solution	solution	NOUN
crl-15432	76	3	also	also	ADV
crl-15432	76	4	allows	allow	VERB
crl-15432	76	5	interpre­	interpre­	PROPN
crl-15432	76	6	tation	tation	NOUN
crl-15432	76	7	of	of	ADP
crl-15432	76	8	both	both	DET
crl-15432	76	9	levels	level	NOUN
crl-15432	76	10	of	of	ADP
crl-15432	76	11	analysis	analysis	NOUN
crl-15432	76	12	in	in	ADP
crl-15432	76	13	terms	term	NOUN
crl-15432	76	14	of	of	ADP
crl-15432	76	15	the	the	DET
crl-15432	76	16	observed	observed	ADJ
crl-15432	76	17	variables	variable	NOUN
crl-15432	76	18	.	.	PUNCT
crl-15432	77	1	this	this	DET
crl-15432	77	2	solution	solution	NOUN
crl-15432	77	3	is	be	AUX
crl-15432	77	4	presented	present	VERB
crl-15432	77	5	in	in	ADP
crl-15432	77	6	table	table	NOUN
crl-15432	77	7	1	1	NUM
crl-15432	77	8	.	.	PUNCT
crl-15432	78	1	figure	figure	NOUN
crl-15432	78	2	2	2	NUM
crl-15432	78	3	is	be	AUX
crl-15432	78	4	a	a	DET
crl-15432	78	5	graphic	graphic	ADJ
crl-15432	78	6	representation	representation	NOUN
crl-15432	78	7	of	of	ADP
crl-15432	78	8	the	the	DET
crl-15432	78	9	results	result	NOUN
crl-15432	78	10	.	.	PUNCT
crl-15432	79	1	the	the	DET
crl-15432	79	2	sizes	size	NOUN
crl-15432	79	3	of	of	ADP
crl-15432	79	4	the	the	DET
crl-15432	79	5	objects	object	NOUN
crl-15432	79	6	in	in	ADP
crl-15432	79	7	figure	figure	NOUN
crl-15432	79	8	2	2	NUM
crl-15432	79	9	reflect	reflect	VERB
crl-15432	79	10	the	the	DET
crl-15432	79	11	amount	amount	NOUN
crl-15432	79	12	of	of	ADP
crl-15432	79	13	information	information	NOUN
crl-15432	79	14	resid­	resid­	VERB
crl-15432	79	15	ing	e	VERB
crl-15432	79	16	in	in	ADP
crl-15432	79	17	both	both	DET
crl-15432	79	18	levels	level	NOUN
crl-15432	79	19	of	of	ADP
crl-15432	79	20	the	the	DET
crl-15432	79	21	analysis	analysis	NOUN
crl-15432	79	22	after	after	ADP
crl-15432	79	23	the	the	DET
crl-15432	79	24	http	http	NOUN
crl-15432	79	25	:	:	PUNCT
crl-15432	79	26	gorsuch.18	gorsuch.18	NOUN
crl-15432	79	27	http	http	PROPN
crl-15432	79	28	:	:	PUNCT
crl-15432	79	29	software.16	software.16	PROPN
crl-15432	79	30	http	http	PROPN
crl-15432	79	31	:	:	PUNCT
crl-15432	79	32	quality.15	quality.15	NOUN
crl-15432	79	33	http	http	NOUN
crl-15432	79	34	:	:	PUNCT
crl-15432	79	35	empathy.13	empathy.13	PROPN
crl-15432	79	36	users	user	NOUN
crl-15432	79	37	’	’	PART
crl-15432	79	38	hierarchical	hierarchical	ADJ
crl-15432	79	39	perspectives	perspective	NOUN
crl-15432	79	40	on	on	ADP
crl-15432	79	41	library	library	NOUN
crl-15432	79	42	service	service	NOUN
crl-15432	79	43	quality	quality	NOUN
crl-15432	79	44	151	151	NUM
crl-15432	79	45	table	table	NOUN
crl-15432	79	46	1	1	NUM
crl-15432	79	47	factor	factor	NOUN
crl-15432	79	48	pattern	pattern	NOUN
crl-15432	79	49	coefficients	coefficient	NOUN
crl-15432	79	50	from	from	ADP
crl-15432	79	51	schmid	schmid	PROPN
crl-15432	79	52	-	-	PUNCT
crl-15432	79	53	leiman	leiman	PROPN
crl-15432	79	54	solution	solution	NOUN
crl-15432	79	55	residual	residual	ADJ
crl-15432	79	56	first	first	ADJ
crl-15432	79	57	-	-	PUNCT
crl-15432	79	58	order	order	NOUN
crl-15432	79	59	factors	factor	NOUN
crl-15432	79	60	item	item	NOUN
crl-15432	79	61	item	item	NOUN
crl-15432	79	62	core	core	NOUN
crl-15432	79	63	topic	topic	NOUN
crl-15432	79	64	a	a	DET
crl-15432	79	65	i	i	NOUN
crl-15432	79	66	ii	ii	PROPN
crl-15432	79	67	iii	iii	NUM
crl-15432	79	68	iv	iv	NUM
crl-15432	79	69	v	v	ADP
crl-15432	79	70	19	19	NUM
crl-15432	79	71	responsive	responsive	ADJ
crl-15432	79	72	willingness	willingness	NOUN
crl-15432	79	73	to	to	PART
crl-15432	79	74	help	help	VERB
crl-15432	79	75	users	user	NOUN
crl-15432	79	76	.696	.696	NUM
crl-15432	79	77	.499	.499	NUM
crl-15432	80	1	-.050	-.050	PROPN
crl-15432	80	2	-.065	-.065	PROPN
crl-15432	80	3	.026	.026	NUM
crl-15432	80	4	.083	.083	NUM
crl-15432	80	5	24	24	NUM
crl-15432	80	6	empathy	empathy	NOUN
crl-15432	80	7	deal	deal	VERB
crl-15432	80	8	with	with	ADP
crl-15432	80	9	users	user	NOUN
crl-15432	80	10	in	in	ADP
crl-15432	80	11	caring	care	VERB
crl-15432	80	12	fashion	fashion	NOUN
crl-15432	80	13	.724	.724	NUM
crl-15432	80	14	.476	.476	NUM
crl-15432	80	15	.056	.056	NUM
crl-15432	80	16	-.013	-.013	NOUN
crl-15432	80	17	.059	.059	NUM
crl-15432	80	18	.070	.070	NUM
crl-15432	80	19	18	18	NUM
crl-15432	80	20	responsive	responsive	ADJ
crl-15432	80	21	readiness	readiness	NOUN
crl-15432	80	22	to	to	PART
crl-15432	80	23	respond	respond	VERB
crl-15432	80	24	to	to	ADP
crl-15432	80	25	user	user	NOUN
crl-15432	80	26	.708	.708	NUM
crl-15432	80	27	.460	.460	NUM
crl-15432	81	1	-.049	-.049	PROPN
crl-15432	81	2	-.041	-.041	PROPN
crl-15432	81	3	.065	.065	NUM
crl-15432	81	4	.044	.044	NUM
crl-15432	82	1	34	34	NUM
crl-15432	82	2	assurance	assurance	NOUN
crl-15432	82	3	employees	employee	NOUN
crl-15432	82	4	who	who	PRON
crl-15432	82	5	are	be	AUX
crl-15432	82	6	courteous	courteous	ADJ
crl-15432	82	7	.685	.685	NUM
crl-15432	82	8	.453	.453	NUM
crl-15432	82	9	.033	.033	NUM
crl-15432	82	10	.003	.003	NUM
crl-15432	82	11	-.010	-.010	PROPN
crl-15432	82	12	-.073	-.073	NOUN
crl-15432	82	13	20	20	NUM
crl-15432	82	14	assurance	assurance	NOUN
crl-15432	82	15	employees	employee	NOUN
crl-15432	82	16	have	have	VERB
crl-15432	82	17	knowledge	knowledge	NOUN
crl-15432	82	18	.708	.708	NUM
crl-15432	82	19	.447	.447	NUM
crl-15432	83	1	-.020	-.020	PROPN
crl-15432	83	2	-.003	-.003	ADJ
crl-15432	83	3	.005	.005	NUM
crl-15432	83	4	.079	.079	NUM
crl-15432	83	5	9	9	NUM
crl-15432	83	6	assurance	assurance	NOUN
crl-15432	83	7	employees	employee	NOUN
crl-15432	83	8	instill	instill	VERB
crl-15432	83	9	confidence	confidence	NOUN
crl-15432	83	10	.673	.673	NUM
crl-15432	83	11	.422	.422	NUM
crl-15432	83	12	-.014	-.014	PROPN
crl-15432	83	13	-.050	-.050	PROPN
crl-15432	83	14	-.003	-.003	ADJ
crl-15432	83	15	.240	.240	NUM
crl-15432	83	16	11	11	NUM
crl-15432	83	17	empathy	empathy	NOUN
crl-15432	83	18	employees	employee	NOUN
crl-15432	83	19	understand	understand	VERB
crl-15432	83	20	needs	need	NOUN
crl-15432	83	21	.734	.734	NUM
crl-15432	83	22	.387	.387	NUM
crl-15432	84	1	-.021	-.021	PROPN
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crl-15432	84	4	.251	.251	NUM
crl-15432	84	5	41	41	NUM
crl-15432	84	6	empathy	empathy	NOUN
crl-15432	84	7	giving	give	VERB
crl-15432	84	8	users	user	NOUN
crl-15432	84	9	individual	individual	ADJ
crl-15432	84	10	attention	attention	NOUN
crl-15432	84	11	.704	.704	NUM
crl-15432	84	12	.355	.355	NUM
crl-15432	84	13	.033	.033	NUM
crl-15432	84	14	.117	.117	NUM
crl-15432	85	1	-.042	-.042	NOUN
crl-15432	85	2	.028	.028	NUM
crl-15432	85	3	15	15	NUM
crl-15432	85	4	collaccess	collaccess	ADJ
crl-15432	85	5	instruction	instruction	NOUN
crl-15432	85	6	in	in	ADP
crl-15432	85	7	use	use	NOUN
crl-15432	85	8	,	,	PUNCT
crl-15432	85	9	when	when	SCONJ
crl-15432	85	10	needed	need	VERB
crl-15432	85	11	.646	.646	NUM
crl-15432	85	12	.332	.332	NUM
crl-15432	85	13	-.007	-.007	PROPN
crl-15432	85	14	-.011	-.011	PROPN
crl-15432	85	15	.033	.033	NUM
crl-15432	85	16	.231	.231	NUM
crl-15432	85	17	33	33	NUM
crl-15432	85	18	reliable	reliable	ADJ
crl-15432	85	19	handle	handle	NOUN
crl-15432	85	20	users	user	NOUN
crl-15432	85	21	'	'	PART
crl-15432	85	22	service	service	NOUN
crl-15432	85	23	problems	problem	NOUN
crl-15432	85	24	.734	.734	NUM
crl-15432	85	25	.293	.293	NUM
crl-15432	86	1	-.017	-.017	SYM
crl-15432	86	2	.150	.150	NUM
crl-15432	86	3	.087	.087	NUM
crl-15432	86	4	-.079	-.079	SYM
crl-15432	86	5	13	13	NUM
crl-15432	86	6	empathy	empathy	NOUN
crl-15432	86	7	users	user	NOUN
crl-15432	86	8	'	'	PART
crl-15432	86	9	best	good	ADJ
crl-15432	86	10	interests	interest	NOUN
crl-15432	86	11	at	at	ADP
crl-15432	86	12	heart	heart	NOUN
crl-15432	86	13	.738	.738	NUM
crl-15432	86	14	.274	.274	NUM
crl-15432	86	15	.044	.044	NUM
crl-15432	86	16	.000	.000	NUM
crl-15432	86	17	.102	.102	NUM
crl-15432	86	18	.256	.256	NUM
crl-15432	86	19	28	28	NUM
crl-15432	86	20	reliable	reliable	ADJ
crl-15432	86	21	performing	performing	NOUN
crl-15432	86	22	services	service	NOUN
crl-15432	86	23	right	right	ADJ
crl-15432	86	24	.756	.756	NUM
crl-15432	86	25	.246	.246	NUM
crl-15432	86	26	.011	.011	NUM
crl-15432	86	27	.101	.101	NUM
crl-15432	86	28	.188	.188	NUM
crl-15432	86	29	-.096	-.096	ADJ
crl-15432	86	30	26	26	NUM
crl-15432	86	31	responsive	responsive	ADJ
crl-15432	86	32	prompt	prompt	ADJ
crl-15432	86	33	service	service	NOUN
crl-15432	86	34	to	to	ADP
crl-15432	86	35	users	user	NOUN
crl-15432	86	36	.778	.778	NUM
crl-15432	86	37	.239	.239	NUM
crl-15432	87	1	-.013	-.013	NOUN
crl-15432	87	2	.139	.139	NUM
crl-15432	87	3	.150	.150	NUM
crl-15432	87	4	.021	.021	NUM
crl-15432	87	5	38	38	NUM
crl-15432	87	6	tangibles	tangible	NOUN
crl-15432	87	7	employees	employee	NOUN
crl-15432	87	8	have	have	VERB
crl-15432	87	9	neat	neat	ADJ
crl-15432	87	10	appearance	appearance	NOUN
crl-15432	87	11	.580	.580	NUM
crl-15432	87	12	.231	.231	NUM
crl-15432	87	13	.158	.158	NUM
crl-15432	87	14	.110	.110	NUM
crl-15432	88	1	-.049	-.049	PROPN
crl-15432	88	2	-.072	-.072	PROPN
crl-15432	88	3	39	39	NUM
crl-15432	88	4	libasplace	libasplace	NOUN
crl-15432	88	5	a	a	DET
crl-15432	88	6	meditative	meditative	ADJ
crl-15432	88	7	place	place	NOUN
crl-15432	88	8	.588	.588	NUM
crl-15432	89	1	-.004	-.004	PROPN
crl-15432	89	2	.601	.601	NUM
crl-15432	89	3	.033	.033	NUM
crl-15432	89	4	-.051	-.051	NOUN
crl-15432	89	5	-.059	-.059	NOUN
crl-15432	89	6	30	30	NUM
crl-15432	89	7	libasplace	libasplace	NOUN
crl-15432	89	8	a	a	DET
crl-15432	89	9	haven	haven	NOUN
crl-15432	89	10	for	for	ADP
crl-15432	89	11	quiet	quiet	ADJ
crl-15432	89	12	and	and	CCONJ
crl-15432	89	13	solitude	solitude	NOUN
crl-15432	89	14	.604	.604	NUM
crl-15432	89	15	-.023	-.023	PROPN
crl-15432	89	16	.596	.596	NUM
crl-15432	89	17	.017	.017	NUM
crl-15432	89	18	.007	.007	NUM
crl-15432	89	19	-.078	-.078	PROPN
crl-15432	89	20	40	40	NUM
crl-15432	89	21	libasplace	libasplace	ADJ
crl-15432	89	22	space	space	NOUN
crl-15432	89	23	that	that	PRON
crl-15432	89	24	facilitates	facilitate	VERB
crl-15432	89	25	quiet	quiet	ADJ
crl-15432	89	26	.617	.617	NUM
crl-15432	90	1	-.006	-.006	ADJ
crl-15432	90	2	.583	.583	NUM
crl-15432	90	3	.048	.048	NUM
crl-15432	90	4	-.012	-.012	PROPN
crl-15432	90	5	-.113	-.113	PROPN
crl-15432	90	6	12	12	NUM
crl-15432	90	7	libasplace	libasplace	NOUN
crl-15432	90	8	a	a	DET
crl-15432	90	9	contemplative	contemplative	ADJ
crl-15432	90	10	environment	environment	NOUN
crl-15432	90	11	.645	.645	NUM
crl-15432	90	12	.010	.010	NUM
crl-15432	90	13	.533	.533	NUM
crl-15432	90	14	-.042	-.042	NOUN
crl-15432	90	15	.005	.005	NUM
crl-15432	90	16	.223	.223	NUM
crl-15432	90	17	4	4	NUM
crl-15432	90	18	libasplace	libasplace	NOUN
crl-15432	90	19	a	a	DET
crl-15432	90	20	place	place	NOUN
crl-15432	90	21	for	for	ADP
crl-15432	90	22	reflection	reflection	NOUN
crl-15432	90	23	.571	.571	NUM
crl-15432	90	24	-.031	-.031	PROPN
crl-15432	90	25	.474	.474	PROPN
crl-15432	90	26	-.092	-.092	PROPN
crl-15432	90	27	.075	.075	NUM
crl-15432	90	28	.276	.276	NUM
crl-15432	90	29	14	14	NUM
crl-15432	90	30	libasplace	libasplace	NOUN
crl-15432	90	31	comfortable	comfortable	ADJ
crl-15432	90	32	and	and	CCONJ
crl-15432	90	33	inviting	invite	VERB
crl-15432	90	34	location	location	NOUN
crl-15432	90	35	.665	.665	NUM
crl-15432	90	36	.037	.037	NUM
crl-15432	90	37	.444	.444	NUM
crl-15432	90	38	-.047	-.047	PROPN
crl-15432	90	39	.033	.033	NUM
crl-15432	90	40	.311	.311	NUM
crl-15432	90	41	29	29	NUM
crl-15432	90	42	libasplace	libasplace	PROPN
crl-15432	90	43	space	space	NOUN
crl-15432	90	44	group	group	NOUN
crl-15432	90	45	/	/	SYM
crl-15432	90	46	individual	individual	ADJ
crl-15432	90	47	study	study	NOUN
crl-15432	90	48	.601	.601	NUM
crl-15432	91	1	-.033	-.033	PROPN
crl-15432	91	2	.423	.423	NUM
crl-15432	91	3	.112	.112	NUM
crl-15432	92	1	-.004	-.004	NOUN
crl-15432	92	2	.081	.081	NUM
crl-15432	92	3	22	22	NUM
crl-15432	92	4	libasplace	libasplace	NOUN
crl-15432	92	5	center	center	NOUN
crl-15432	92	6	intellectual	intellectual	ADJ
crl-15432	92	7	interaction	interaction	NOUN
crl-15432	92	8	.581	.581	NUM
crl-15432	92	9	.023	.023	NUM
crl-15432	92	10	.382	.382	NUM
crl-15432	92	11	.134	.134	NUM
crl-15432	93	1	-.122	-.122	PROPN
crl-15432	93	2	.234	.234	NUM
crl-15432	93	3	21	21	NUM
crl-15432	93	4	libasplace	libasplace	NOUN
crl-15432	93	5	a	a	DET
crl-15432	93	6	secure	secure	ADJ
crl-15432	93	7	and	and	CCONJ
crl-15432	93	8	safe	safe	ADJ
crl-15432	93	9	place	place	NOUN
crl-15432	93	10	.577	.577	NUM
crl-15432	93	11	.097	.097	NUM
crl-15432	93	12	.230	.230	NUM
crl-15432	93	13	-.018	-.018	VERB
crl-15432	93	14	.182	.182	NUM
crl-15432	93	15	-.110	-.110	PROPN
crl-15432	93	16	23	23	NUM
crl-15432	93	17	tangibles	tangibles	PROPN
crl-15432	93	18	visual	visual	ADJ
crl-15432	93	19	appeal	appeal	NOUN
crl-15432	93	20	materials	material	NOUN
crl-15432	93	21	.689	.689	NUM
crl-15432	93	22	.103	.103	NUM
crl-15432	93	23	.185	.185	NUM
crl-15432	93	24	.132	.132	NUM
crl-15432	93	25	.039	.039	NUM
crl-15432	93	26	.171	.171	NUM
crl-15432	93	27	37	37	NUM
crl-15432	93	28	collaccess	collaccess	ADJ
crl-15432	93	29	complete	complete	ADJ
crl-15432	93	30	runs	run	NOUN
crl-15432	93	31	of	of	ADP
crl-15432	93	32	journal	journal	NOUN
crl-15432	93	33	titles	title	NOUN
crl-15432	93	34	.609	.609	NUM
crl-15432	93	35	-.062	-.062	PROPN
crl-15432	93	36	-.012	-.012	PROPN
crl-15432	93	37	.490	.490	NUM
crl-15432	93	38	-.035	-.035	PROPN
crl-15432	93	39	.121	.121	NUM
crl-15432	93	40	27	27	NUM
crl-15432	93	41	collaccess	collaccess	ADJ
crl-15432	93	42	comprehensive	comprehensive	ADJ
crl-15432	93	43	print	print	NOUN
crl-15432	93	44	collection	collection	NOUN
crl-15432	93	45	.646	.646	NUM
crl-15432	94	1	-.052	-.052	PROPN
crl-15432	94	2	.029	.029	NUM
crl-15432	94	3	.429	.429	NUM
crl-15432	94	4	-.005	-.005	PROPN
crl-15432	94	5	.163	.163	NUM
crl-15432	94	6	36	36	NUM
crl-15432	94	7	collaccess	collaccess	ADJ
crl-15432	94	8	interdisciplinary	interdisciplinary	ADJ
crl-15432	94	9	needs	need	NOUN
crl-15432	94	10	addressed	address	VERB
crl-15432	94	11	.635	.635	NUM
crl-15432	94	12	.001	.001	NUM
crl-15432	94	13	.006	.006	NUM
crl-15432	94	14	.406	.406	NUM
crl-15432	94	15	.014	.014	NUM
crl-15432	94	16	.038	.038	NUM
crl-15432	94	17	32	32	NUM
crl-15432	94	18	collaccess	collaccess	ADJ
crl-15432	94	19	library	library	NOUN
crl-15432	94	20	materials	material	NOUN
crl-15432	94	21	in	in	ADP
crl-15432	94	22	the	the	DET
crl-15432	94	23	stacks	stack	NOUN
crl-15432	94	24	.620	.620	NUM
crl-15432	94	25	.022	.022	NUM
crl-15432	94	26	.044	.044	NUM
crl-15432	94	27	.254	.254	NUM
crl-15432	94	28	.119	.119	NUM
crl-15432	94	29	.004	.004	NUM
crl-15432	94	30	35	35	NUM
crl-15432	94	31	tangibles	tangible	NOUN
crl-15432	94	32	modemn	modemn	NOUN
crl-15432	94	33	equipment	equipment	NOUN
crl-15432	94	34	.638	.638	NUM
crl-15432	94	35	.037	.037	NUM
crl-15432	94	36	.072	.072	NUM
crl-15432	94	37	.248	.248	NUM
crl-15432	94	38	.042	.042	NUM
crl-15432	94	39	.173	.173	NUM
crl-15432	94	40	31	31	NUM
crl-15432	94	41	assurance	assurance	NOUN
crl-15432	94	42	assuring	assure	VERB
crl-15432	94	43	accuracy	accuracy	NOUN
crl-15432	94	44	/	/	SYM
crl-15432	94	45	confidentiality	confidentiality	NOUN
crl-15432	94	46	.620	.620	NUM
crl-15432	94	47	.173	.173	NUM
crl-15432	94	48	.053	.053	NUM
crl-15432	94	49	.176	.176	NUM
crl-15432	94	50	.060	.060	NUM
crl-15432	95	1	-.086	-.086	NOUN
crl-15432	95	2	2	2	NUM
crl-15432	95	3	reliable	reliable	ADJ
crl-15432	95	4	providing	provide	VERB
crl-15432	95	5	services	service	NOUN
crl-15432	95	6	as	as	SCONJ
crl-15432	95	7	promised	promise	VERB
crl-15432	95	8	.692	.692	NUM
crl-15432	95	9	.041	.041	NUM
crl-15432	96	1	-.031	-.031	NOUN
crl-15432	96	2	-.015	-.015	PROPN
crl-15432	96	3	.468	.468	NUM
crl-15432	97	1	.038	.038	NUM
crl-15432	97	2	5	5	NUM
crl-15432	97	3	reliable	reliable	ADJ
crl-15432	97	4	service	service	NOUN
crl-15432	97	5	at	at	ADP
crl-15432	97	6	promised	promise	VERB
crl-15432	97	7	time	time	NOUN
crl-15432	97	8	.707	.707	NUM
crl-15432	97	9	.036	.036	NUM
crl-15432	97	10	.012	.012	NUM
crl-15432	97	11	-.025	-.025	PROPN
crl-15432	97	12	.458	.458	NUM
crl-15432	97	13	.050	.050	NUM
crl-15432	97	14	3	3	NUM
crl-15432	97	15	responsive	responsive	ADJ
crl-15432	97	16	keep	keep	VERB
crl-15432	97	17	users	user	NOUN
crl-15432	97	18	informed	inform	VERB
crl-15432	97	19	.605	.605	NUM
crl-15432	97	20	.061	.061	NUM
crl-15432	98	1	-.013	-.013	PROPN
crl-15432	98	2	-.061	-.061	PROPN
crl-15432	98	3	.388	.388	NUM
crl-15432	98	4	.131	.131	NUM
crl-15432	98	5	1	1	NUM
crl-15432	98	6	collaccess	collaccess	ADJ
crl-15432	98	7	convenient	convenient	ADJ
crl-15432	98	8	access	access	NOUN
crl-15432	98	9	collections	collection	NOUN
crl-15432	98	10	.640	.640	NUM
crl-15432	98	11	-.046	-.046	ADJ
crl-15432	98	12	-.005	-.005	PROPN
crl-15432	98	13	.080	.080	NUM
crl-15432	98	14	.337	.337	NUM
crl-15432	98	15	.250	.250	NUM
crl-15432	98	16	17	17	NUM
crl-15432	98	17	collaccess	collaccess	ADJ
crl-15432	98	18	timely	timely	ADJ
crl-15432	98	19	document	document	NOUN
crl-15432	98	20	delivery	delivery	NOUN
crl-15432	98	21	.609	.609	NUM
crl-15432	98	22	.048	.048	NUM
crl-15432	99	1	-.058	-.058	PROPN
crl-15432	99	2	.167	.167	NUM
crl-15432	99	3	.235	.235	NUM
crl-15432	99	4	.046	.046	NUM
crl-15432	99	5	16	16	NUM
crl-15432	99	6	reliable	reliable	ADJ
crl-15432	99	7	maintain	maintain	VERB
crl-15432	99	8	error	error	NOUN
crl-15432	99	9	-	-	PUNCT
crl-15432	99	10	free	free	ADJ
crl-15432	99	11	records	record	NOUN
crl-15432	99	12	.639	.639	NUM
crl-15432	99	13	.113	.113	NUM
crl-15432	99	14	.036	.036	NUM
crl-15432	99	15	.096	.096	NUM
crl-15432	99	16	.223	.223	NUM
crl-15432	100	1	-.060	-.060	NOUN
crl-15432	100	2	10	10	NUM
crl-15432	100	3	collaccess	collaccess	ADJ
crl-15432	100	4	resources	resource	NOUN
crl-15432	100	5	added	add	VERB
crl-15432	100	6	to	to	ADP
crl-15432	100	7	collection	collection	NOUN
crl-15432	100	8	.589	.589	NOUN
crl-15432	100	9	.019	.019	NUM
crl-15432	100	10	-.106	-.106	NOUN
crl-15432	100	11	.295	.295	NUM
crl-15432	100	12	.037	.037	NUM
crl-15432	100	13	.403	.403	NUM
crl-15432	100	14	8	8	NUM
crl-15432	100	15	empathy	empathy	NOUN
crl-15432	100	16	convenient	convenient	ADJ
crl-15432	100	17	business	business	NOUN
crl-15432	100	18	hours	hour	NOUN
crl-15432	100	19	.546	.546	NUM
crl-15432	100	20	.022	.022	NUM
crl-15432	100	21	.017	.017	NUM
crl-15432	100	22	.127	.127	NUM
crl-15432	100	23	.088	.088	NUM
crl-15432	100	24	.378	.378	NUM
crl-15432	100	25	6	6	NUM
crl-15432	100	26	tangibles	tangibles	PROPN
crl-15432	100	27	visually	visually	ADV
crl-15432	100	28	appealing	appeal	VERB
crl-15432	100	29	facilities	facility	NOUN
crl-15432	100	30	.606	.606	NUM
crl-15432	100	31	-.014	-.014	PROPN
crl-15432	100	32	.370	.370	NUM
crl-15432	100	33	-.058	-.058	PROPN
crl-15432	100	34	.092	.092	NUM
crl-15432	100	35	.371	.371	NUM
crl-15432	100	36	25	25	NUM
crl-15432	100	37	collaccess	collaccess	ADJ
crl-15432	100	38	full	full	ADJ
crl-15432	100	39	text	text	NOUN
crl-15432	100	40	delivered	deliver	VERB
crl-15432	100	41	electronically	electronically	ADV
crl-15432	100	42	.524	.524	NUM
crl-15432	100	43	.074	.074	NUM
crl-15432	101	1	-.005	-.005	PROPN
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crl-15432	101	3	-.126	-.126	PROPN
crl-15432	101	4	.370	.370	NUM
crl-15432	101	5	7	7	NUM
crl-15432	101	6	collaccess	collaccess	ADJ
crl-15432	101	7	access	access	NOUN
crl-15432	101	8	to	to	ADP
crl-15432	101	9	archives	archive	NOUN
crl-15432	101	10	.621	.621	NUM
crl-15432	102	1	-.016	-.016	PROPN
crl-15432	102	2	.047	.047	NUM
crl-15432	102	3	.100	.100	NUM
crl-15432	102	4	.195	.195	NUM
crl-15432	102	5	.354	.354	NUM
crl-15432	102	6	trace	trace	NOUN
crl-15432	102	7	/	/	SYM
crl-15432	102	8	information	information	NOUN
crl-15432	102	9	17.34	17.34	NUM
crl-15432	102	10	2.08	2.08	NUM
crl-15432	102	11	2.38	2.38	NUM
crl-15432	102	12	1.14	1.14	NUM
crl-15432	102	13	1.04	1.04	NUM
crl-15432	102	14	1.51	1.51	NUM
crl-15432	102	15	note	note	NOUN
crl-15432	102	16	.	.	PUNCT
crl-15432	103	1	the	the	DET
crl-15432	103	2	irst	irst	NOUN
crl-15432	103	3	column	column	NOUN
crl-15432	103	4	represents	represent	VERB
crl-15432	103	5	the	the	DET
crl-15432	103	6	second	second	ADJ
crl-15432	103	7	-	-	PUNCT
crl-15432	103	8	order	order	NOUN
crl-15432	103	9	actor	actor	NOUN
crl-15432	103	10	.	.	PUNCT
crl-15432	104	1	the	the	DET
crl-15432	104	2	next	next	ADJ
crl-15432	104	3	5	5	NUM
crl-15432	104	4	columns	column	NOUN
crl-15432	104	5	represent	represent	VERB
crl-15432	104	6	the	the	DET
crl-15432	104	7	irstorder	irstorder	NOUN
crl-15432	104	8	solution	solution	NOUN
crl-15432	104	9	,	,	PUNCT
crl-15432	104	10	based	base	VERB
crl-15432	104	11	on	on	ADP
crl-15432	104	12	variance	variance	NOUN
crl-15432	104	13	orthogonal	orthogonal	ADJ
crl-15432	104	14	to	to	ADP
crl-15432	104	15	the	the	DET
crl-15432	104	16	second	second	ADJ
crl-15432	104	17	order	order	NOUN
crl-15432	104	18	(	(	PUNCT
crl-15432	104	19	richard	richard	PROPN
crl-15432	104	20	l.	l.	PROPN
crl-15432	104	21	gorsuch	gorsuch	PROPN
crl-15432	104	22	,	,	PUNCT
crl-15432	104	23	factor	factor	NOUN
crl-15432	104	24	analysis	analysis	NOUN
crl-15432	104	25	,	,	PUNCT
crl-15432	104	26	2nd	2nd	ADJ
crl-15432	104	27	ed	ed	NOUN
crl-15432	104	28	.	.	PUNCT
crl-15432	105	1	[	[	X
crl-15432	105	2	hillsdale	hillsdale	NOUN
crl-15432	105	3	,	,	PUNCT
crl-15432	105	4	n.j	n.j	PROPN
crl-15432	105	5	.	.	PROPN
crl-15432	105	6	:	:	PUNCT
crl-15432	105	7	erlbaum	erlbaum	PROPN
crl-15432	105	8	,	,	PUNCT
crl-15432	105	9	1983j	1983j	NUM
crl-15432	105	10	,	,	PUNCT
crl-15432	105	11	248	248	NUM
crl-15432	105	12	54	54	NUM
crl-15432	105	13	)	)	PUNCT
crl-15432	105	14	.	.	PUNCT
crl-15432	106	1	152	152	NUM
crl-15432	106	2	college	college	PROPN
crl-15432	106	3	&	&	CCONJ
crl-15432	106	4	research	research	PROPN
crl-15432	106	5	libraries	library	NOUN
crl-15432	106	6	march	march	PROPN
crl-15432	106	7	2001	2001	NUM
crl-15432	106	8	schmid	schmid	ADJ
crl-15432	106	9	–	–	PUNCT
crl-15432	106	10	leiman	leiman	NOUN
crl-15432	106	11	solution	solution	NOUN
crl-15432	106	12	was	be	AUX
crl-15432	106	13	invoked	invoke	VERB
crl-15432	106	14	.	.	PUNCT
crl-15432	107	1	what	what	PRON
crl-15432	107	2	is	be	AUX
crl-15432	107	3	noteworthy	noteworthy	ADJ
crl-15432	107	4	here	here	ADV
crl-15432	107	5	is	be	AUX
crl-15432	107	6	that	that	SCONJ
crl-15432	107	7	both	both	CCONJ
crl-15432	107	8	lev­	lev­	NOUN
crl-15432	107	9	els	el	NOUN
crl-15432	107	10	of	of	ADP
crl-15432	107	11	analysis	analysis	NOUN
crl-15432	107	12	contain	contain	VERB
crl-15432	107	13	unique	unique	ADJ
crl-15432	107	14	information	information	NOUN
crl-15432	107	15	on	on	ADP
crl-15432	107	16	user	user	NOUN
crl-15432	107	17	perceptions	perception	NOUN
crl-15432	107	18	.	.	PUNCT
crl-15432	108	1	discussion	discussion	NOUN
crl-15432	108	2	the	the	DET
crl-15432	108	3	servqual	servqual	ADJ
crl-15432	108	4	measure	measure	NOUN
crl-15432	108	5	has	have	AUX
crl-15432	108	6	proved	prove	VERB
crl-15432	108	7	use­	use­	NOUN
crl-15432	108	8	ful	ful	NOUN
crl-15432	108	9	in	in	ADP
crl-15432	108	10	measuring	measure	VERB
crl-15432	108	11	library	library	ADJ
crl-15432	108	12	users	user	NOUN
crl-15432	108	13	’	'	PUNCT
crl-15432	109	1	percep­	percep­	PROPN
crl-15432	109	2	tions	tion	NOUN
crl-15432	109	3	of	of	ADP
crl-15432	109	4	service	service	NOUN
crl-15432	109	5	quality.20	quality.20	PROPN
crl-15432	109	6	however	however	ADV
crl-15432	109	7	,	,	PUNCT
crl-15432	109	8	the	the	DET
crl-15432	109	9	five	five	NUM
crl-15432	109	10	dimensions	dimension	NOUN
crl-15432	109	11	presumed	presume	VERB
crl-15432	109	12	by	by	ADP
crl-15432	109	13	the	the	DET
crl-15432	109	14	servqual	servqual	ADJ
crl-15432	109	15	developers	developer	NOUN
crl-15432	109	16	have	have	AUX
crl-15432	109	17	typically	typically	ADV
crl-15432	109	18	not	not	PART
crl-15432	109	19	been	be	AUX
crl-15432	109	20	recovered	recover	VERB
crl-15432	109	21	in	in	ADP
crl-15432	109	22	these	these	DET
crl-15432	109	23	applications.21	applications.21	NOUN
crl-15432	109	24	and	and	CCONJ
crl-15432	109	25	the	the	DET
crl-15432	109	26	authors	author	NOUN
crl-15432	109	27	’	’	PART
crl-15432	109	28	qualitative	qualitative	ADJ
crl-15432	109	29	research	research	NOUN
crl-15432	109	30	has	have	AUX
crl-15432	109	31	indicated	indicate	VERB
crl-15432	109	32	that	that	SCONJ
crl-15432	109	33	additional	additional	ADJ
crl-15432	109	34	items	item	NOUN
crl-15432	109	35	must	must	AUX
crl-15432	109	36	be	be	AUX
crl-15432	109	37	added	add	VERB
crl-15432	109	38	to	to	ADP
crl-15432	109	39	the	the	DET
crl-15432	109	40	measure	measure	NOUN
crl-15432	109	41	to	to	PART
crl-15432	109	42	represent	represent	VERB
crl-15432	109	43	some	some	DET
crl-15432	109	44	important	important	ADJ
crl-15432	109	45	dimensions	dimension	NOUN
crl-15432	109	46	of	of	ADP
crl-15432	109	47	users	user	NOUN
crl-15432	109	48	’	'	PUNCT
crl-15432	110	1	percep­	percep­	PROPN
crl-15432	110	2	tions	tion	NOUN
crl-15432	110	3	of	of	ADP
crl-15432	110	4	library	library	NOUN
crl-15432	110	5	service	service	PROPN
crl-15432	110	6	quality.22	quality.22	NOUN
crl-15432	110	7	the	the	DET
crl-15432	110	8	results	result	NOUN
crl-15432	110	9	presented	present	VERB
crl-15432	110	10	in	in	ADP
crl-15432	110	11	table	table	NOUN
crl-15432	110	12	1	1	NUM
crl-15432	110	13	and	and	CCONJ
crl-15432	110	14	fig­	fig­	VERB
crl-15432	110	15	ure	ure	PROPN
crl-15432	110	16	2	2	NUM
crl-15432	110	17	do	do	AUX
crl-15432	110	18	indicate	indicate	VERB
crl-15432	110	19	that	that	SCONJ
crl-15432	110	20	a	a	DET
crl-15432	110	21	single	single	ADJ
crl-15432	110	22	dimension	dimension	NOUN
crl-15432	110	23	does	do	AUX
crl-15432	110	24	dominate	dominate	VERB
crl-15432	110	25	user	user	NOUN
crl-15432	110	26	thinking	think	VERB
crl-15432	110	27	about	about	ADP
crl-15432	110	28	li­	li­	PROPN
crl-15432	110	29	brary	brary	PROPN
crl-15432	110	30	service	service	PROPN
crl-15432	110	31	quality	quality	NOUN
crl-15432	110	32	.	.	PUNCT
crl-15432	111	1	as	as	SCONJ
crl-15432	111	2	indicated	indicate	VERB
crl-15432	111	3	by	by	ADP
crl-15432	111	4	the	the	DET
crl-15432	111	5	coefficients	coefficient	NOUN
crl-15432	111	6	for	for	ADP
crl-15432	111	7	the	the	DET
crl-15432	111	8	second	second	ADJ
crl-15432	111	9	-	-	PUNCT
crl-15432	111	10	order	order	NOUN
crl-15432	111	11	factor	factor	NOUN
crl-15432	111	12	presented	present	VERB
crl-15432	111	13	in	in	ADP
crl-15432	111	14	table	table	NOUN
crl-15432	111	15	1	1	NUM
crl-15432	111	16	,	,	PUNCT
crl-15432	111	17	basically	basically	ADV
crl-15432	111	18	all	all	DET
crl-15432	111	19	forty	forty	NUM
crl-15432	111	20	-	-	PUNCT
crl-15432	111	21	one	one	NUM
crl-15432	111	22	items	item	NOUN
crl-15432	111	23	that	that	PRON
crl-15432	111	24	the	the	DET
crl-15432	111	25	authors	author	NOUN
crl-15432	111	26	used	use	VERB
crl-15432	111	27	saturate	saturate	VERB
crl-15432	111	28	this	this	DET
crl-15432	111	29	factor	factor	NOUN
crl-15432	111	30	.	.	PUNCT
crl-15432	112	1	the	the	DET
crl-15432	112	2	result	result	NOUN
crl-15432	112	3	is	be	AUX
crl-15432	112	4	also	also	ADV
crl-15432	112	5	consistent	consistent	ADJ
crl-15432	112	6	with	with	ADP
crl-15432	112	7	related	related	ADJ
crl-15432	112	8	findings.23	findings.23	PROPN
crl-15432	112	9	however	however	ADV
crl-15432	112	10	,	,	PUNCT
crl-15432	112	11	it	it	PRON
crl-15432	112	12	is	be	AUX
crl-15432	112	13	noteworthy	noteworthy	ADJ
crl-15432	112	14	that	that	SCONJ
crl-15432	112	15	consid­	consid­	VERB
crl-15432	112	16	erable	erable	ADJ
crl-15432	112	17	information	information	NOUN
crl-15432	112	18	on	on	ADP
crl-15432	112	19	users	user	NOUN
crl-15432	112	20	’	'	PUNCT
crl-15432	112	21	perceptions	perception	NOUN
crl-15432	112	22	is	be	AUX
crl-15432	112	23	not	not	PART
crl-15432	112	24	present	present	ADJ
crl-15432	112	25	in	in	ADP
crl-15432	112	26	this	this	DET
crl-15432	112	27	single	single	ADJ
crl-15432	112	28	,	,	PUNCT
crl-15432	112	29	overarching	overarching	ADJ
crl-15432	112	30	second	second	ADJ
crl-15432	112	31	-	-	PUNCT
crl-15432	112	32	order	order	NOUN
crl-15432	112	33	perspective	perspective	NOUN
crl-15432	112	34	.	.	PUNCT
crl-15432	113	1	this	this	PRON
crl-15432	113	2	was	be	AUX
crl-15432	113	3	true	true	ADJ
crl-15432	113	4	even	even	ADV
crl-15432	113	5	though	though	SCONJ
crl-15432	113	6	the	the	DET
crl-15432	113	7	schmid	schmid	PROPN
crl-15432	113	8	–	–	PUNCT
crl-15432	113	9	leiman	leiman	NOUN
crl-15432	113	10	solution	solution	NOUN
crl-15432	113	11	vests	vest	NOUN
crl-15432	113	12	in	in	ADP
crl-15432	113	13	the	the	DET
crl-15432	113	14	higher	high	ADJ
crl-15432	113	15	-	-	PUNCT
crl-15432	113	16	order	order	NOUN
crl-15432	113	17	factor	factor	NOUN
crl-15432	113	18	any	any	DET
crl-15432	113	19	infor­	infor­	PROPN
crl-15432	113	20	mation	mation	PROPN
crl-15432	113	21	existing	exist	VERB
crl-15432	113	22	at	at	ADP
crl-15432	113	23	both	both	DET
crl-15432	113	24	levels	level	NOUN
crl-15432	113	25	.	.	PUNCT
crl-15432	114	1	thus	thus	ADV
crl-15432	114	2	,	,	PUNCT
crl-15432	114	3	the	the	DET
crl-15432	114	4	result	result	NOUN
crl-15432	114	5	is	be	AUX
crl-15432	114	6	compelling	compelling	ADJ
crl-15432	114	7	.	.	PUNCT
crl-15432	115	1	the	the	DET
crl-15432	115	2	constructs	construct	NOUN
crl-15432	115	3	still	still	ADV
crl-15432	115	4	operating	operate	VERB
crl-15432	115	5	at	at	ADP
crl-15432	115	6	the	the	DET
crl-15432	115	7	first	first	ADJ
crl-15432	115	8	-	-	PUNCT
crl-15432	115	9	order	order	NOUN
crl-15432	115	10	level	level	NOUN
crl-15432	115	11	,	,	PUNCT
crl-15432	115	12	even	even	ADV
crl-15432	115	13	in	in	ADP
crl-15432	115	14	the	the	DET
crl-15432	115	15	presence	presence	NOUN
crl-15432	115	16	of	of	ADP
crl-15432	115	17	the	the	DET
crl-15432	115	18	general	general	ADJ
crl-15432	115	19	second	second	ADJ
crl-15432	115	20	-	-	PUNCT
crl-15432	115	21	order	order	NOUN
crl-15432	115	22	service	service	NOUN
crl-15432	115	23	construct	construct	NOUN
crl-15432	115	24	,	,	PUNCT
crl-15432	115	25	involve	involve	VERB
crl-15432	115	26	the	the	DET
crl-15432	115	27	library	library	NOUN
crl-15432	115	28	as	as	ADP
crl-15432	115	29	a	a	DET
crl-15432	115	30	place	place	NOUN
crl-15432	115	31	,	,	PUNCT
crl-15432	115	32	empathy	empathy	NOUN
crl-15432	115	33	with	with	ADP
crl-15432	115	34	user	user	NOUN
crl-15432	115	35	needs	need	NOUN
crl-15432	115	36	,	,	PUNCT
crl-15432	115	37	ac­	ac­	ADJ
crl-15432	115	38	cess	cess	ADJ
crl-15432	115	39	,	,	PUNCT
crl-15432	115	40	collections	collection	NOUN
crl-15432	115	41	,	,	PUNCT
crl-15432	115	42	and	and	CCONJ
crl-15432	115	43	reliability	reliability	NOUN
crl-15432	115	44	.	.	PUNCT
crl-15432	116	1	the	the	DET
crl-15432	116	2	study	study	NOUN
crl-15432	116	3	results	result	NOUN
crl-15432	116	4	suggest	suggest	VERB
crl-15432	116	5	that	that	SCONJ
crl-15432	116	6	users	user	NOUN
crl-15432	116	7	perceive	perceive	VERB
crl-15432	116	8	library	library	NOUN
crl-15432	116	9	service	service	NOUN
crl-15432	116	10	at	at	ADP
crl-15432	116	11	a	a	DET
crl-15432	116	12	global	global	ADJ
crl-15432	116	13	level	level	NOUN
crl-15432	116	14	but	but	CCONJ
crl-15432	116	15	also	also	ADV
crl-15432	116	16	simultaneously	simultaneously	ADV
crl-15432	116	17	invoke	invoke	VERB
crl-15432	116	18	a	a	DET
crl-15432	116	19	more	more	ADV
crl-15432	116	20	nuanced	nuanced	ADJ
crl-15432	116	21	view	view	NOUN
crl-15432	116	22	involving	involve	VERB
crl-15432	116	23	these	these	DET
crl-15432	116	24	specific	specific	ADJ
crl-15432	116	25	elements	element	NOUN
crl-15432	116	26	.	.	PUNCT
crl-15432	117	1	the	the	DET
crl-15432	117	2	results	result	NOUN
crl-15432	117	3	mean	mean	VERB
crl-15432	117	4	that	that	SCONJ
crl-15432	117	5	ongoing	ongoing	ADJ
crl-15432	117	6	efforts	effort	NOUN
crl-15432	117	7	to	to	PART
crl-15432	117	8	evaluate	evaluate	VERB
crl-15432	117	9	library	library	NOUN
crl-15432	117	10	service	service	NOUN
crl-15432	117	11	quality	quality	NOUN
crl-15432	117	12	would	would	AUX
crl-15432	117	13	do	do	VERB
crl-15432	117	14	well	well	ADV
crl-15432	117	15	to	to	PART
crl-15432	117	16	invoke	invoke	VERB
crl-15432	117	17	both	both	DET
crl-15432	117	18	levels	level	NOUN
crl-15432	117	19	of	of	ADP
crl-15432	117	20	characteriz­	characteriz­	PROPN
crl-15432	117	21	ing	ing	ADJ
crl-15432	117	22	service	service	NOUN
crl-15432	117	23	.	.	PUNCT
crl-15432	118	1	as	as	SCONJ
crl-15432	118	2	the	the	DET
crl-15432	118	3	field	field	NOUN
crl-15432	118	4	moves	move	VERB
crl-15432	118	5	beyond	beyond	ADP
crl-15432	118	6	collection	collection	NOUN
crl-15432	118	7	counts	count	NOUN
crl-15432	118	8	in	in	ADP
crl-15432	118	9	measuring	measure	VERB
crl-15432	118	10	service	service	NOUN
crl-15432	118	11	quality	quality	NOUN
crl-15432	118	12	,	,	PUNCT
crl-15432	118	13	it	it	PRON
crl-15432	118	14	will	will	AUX
crl-15432	118	15	be	be	AUX
crl-15432	118	16	critical	critical	ADJ
crl-15432	118	17	that	that	SCONJ
crl-15432	118	18	the	the	DET
crl-15432	118	19	final	final	ADJ
crl-15432	118	20	mea­	mea­	NOUN
crl-15432	118	21	sures	sure	NOUN
crl-15432	118	22	be	be	AUX
crl-15432	118	23	ecologically	ecologically	ADV
crl-15432	118	24	grounded	ground	VERB
crl-15432	118	25	in	in	ADP
crl-15432	118	26	ways	way	NOUN
crl-15432	118	27	that	that	PRON
crl-15432	118	28	honor	honor	VERB
crl-15432	118	29	the	the	DET
crl-15432	118	30	users	user	NOUN
crl-15432	118	31	’	'	PUNCT
crl-15432	118	32	frames	frame	NOUN
crl-15432	118	33	of	of	ADP
crl-15432	118	34	mind	mind	NOUN
crl-15432	118	35	when	when	SCONJ
crl-15432	118	36	they	they	PRON
crl-15432	118	37	think	think	VERB
crl-15432	118	38	about	about	ADP
crl-15432	118	39	library	library	NOUN
crl-15432	118	40	services	service	NOUN
crl-15432	118	41	.	.	PUNCT
crl-15432	119	1	figure	figure	VERB
crl-15432	119	2	2	2	NUM
crl-15432	119	3	two	two	NUM
crl-15432	119	4	levels	level	NOUN
crl-15432	119	5	of	of	ADP
crl-15432	119	6	user	user	NOUN
crl-15432	119	7	perceptions	perception	NOUN
crl-15432	119	8	note	note	VERB
crl-15432	119	9	.	.	PUNCT
crl-15432	120	1	the	the	DET
crl-15432	120	2	sizes	size	NOUN
crl-15432	120	3	of	of	ADP
crl-15432	120	4	the	the	DET
crl-15432	120	5	objects	object	NOUN
crl-15432	120	6	represent	represent	VERB
crl-15432	120	7	the	the	DET
crl-15432	120	8	amount	amount	NOUN
crl-15432	120	9	of	of	ADP
crl-15432	120	10	unique	unique	ADJ
crl-15432	120	11	information	information	NOUN
crl-15432	120	12	present	present	ADJ
crl-15432	120	13	in	in	ADP
crl-15432	120	14	each	each	DET
crl-15432	120	15	construct	construct	NOUN
crl-15432	120	16	at	at	ADP
crl-15432	120	17	both	both	DET
crl-15432	120	18	levels	level	NOUN
crl-15432	120	19	of	of	ADP
crl-15432	120	20	the	the	DET
crl-15432	120	21	model	model	NOUN
crl-15432	120	22	.	.	PUNCT
crl-15432	121	1	libqual+	libqual+	ADP
crl-15432	121	2	empathy	empathy	ADJ
crl-15432	121	3	place	place	NOUN
crl-15432	121	4	collections	collection	NOUN
crl-15432	121	5	reliability	reliability	NOUN
crl-15432	121	6	access	access	NOUN
crl-15432	121	7	http	http	ADV
crl-15432	121	8	:	:	PUNCT
crl-15432	121	9	findings.23	findings.23	PROPN
crl-15432	121	10	http	http	PROPN
crl-15432	121	11	:	:	PUNCT
crl-15432	121	12	quality.22	quality.22	VERB
crl-15432	121	13	http	http	NOUN
crl-15432	121	14	:	:	PUNCT
crl-15432	121	15	applications.21	applications.21	PROPN
crl-15432	121	16	http	http	PROPN
crl-15432	121	17	:	:	PUNCT
crl-15432	121	18	quality.20	quality.20	PROPN
crl-15432	121	19	users	user	NOUN
crl-15432	121	20	’	’	PART
crl-15432	121	21	hierarchical	hierarchical	ADJ
crl-15432	121	22	perspectives	perspective	NOUN
crl-15432	121	23	on	on	ADP
crl-15432	121	24	library	library	NOUN
crl-15432	121	25	service	service	NOUN
crl-15432	121	26	quality	quality	NOUN
crl-15432	121	27	153	153	NUM
crl-15432	121	28	notes	note	NOUN
crl-15432	121	29	1	1	NUM
crl-15432	121	30	.	.	PUNCT
crl-15432	122	1	nassim	nassim	PROPN
crl-15432	122	2	h.	h.	PROPN
crl-15432	122	3	naqui	naqui	PROPN
crl-15432	122	4	and	and	CCONJ
crl-15432	122	5	m.	m.	PROPN
crl-15432	122	6	donald	donald	PROPN
crl-15432	122	7	blaufox	blaufox	PROPN
crl-15432	122	8	,	,	PUNCT
crl-15432	122	9	blood	blood	NOUN
crl-15432	122	10	pressure	pressure	NOUN
crl-15432	122	11	measurement	measurement	NOUN
crl-15432	122	12	:	:	PUNCT
crl-15432	122	13	an	an	DET
crl-15432	122	14	illustrated	illustrate	VERB
crl-15432	122	15	his­	his­	PROPN
crl-15432	122	16	tory	tory	PROPN
crl-15432	122	17	(	(	PUNCT
crl-15432	122	18	new	new	PROPN
crl-15432	122	19	york	york	PROPN
crl-15432	122	20	:	:	PUNCT
crl-15432	122	21	parthenon	parthenon	PROPN
crl-15432	122	22	,	,	PUNCT
crl-15432	122	23	1998	1998	NUM
crl-15432	122	24	)	)	PUNCT
crl-15432	122	25	.	.	PUNCT
crl-15432	123	1	2	2	X
crl-15432	123	2	.	.	X
crl-15432	123	3	nielsen	nielsen	PROPN
crl-15432	123	4	media	media	PROPN
crl-15432	123	5	research	research	PROPN
crl-15432	123	6	,	,	PUNCT
crl-15432	123	7	“	"	PUNCT
crl-15432	123	8	what	what	PRON
crl-15432	123	9	tv	tv	NOUN
crl-15432	123	10	ratings	rating	NOUN
crl-15432	123	11	really	really	ADV
crl-15432	123	12	mean	mean	VERB
crl-15432	123	13	—	—	PUNCT
crl-15432	123	14	and	and	CCONJ
crl-15432	123	15	other	other	ADJ
crl-15432	123	16	frequently	frequently	ADV
crl-15432	123	17	asked	ask	VERB
crl-15432	123	18	questions	question	NOUN
crl-15432	123	19	,	,	PUNCT
crl-15432	123	20	”	"	PUNCT
crl-15432	123	21	2000	2000	NUM
crl-15432	123	22	.	.	PUNCT
crl-15432	124	1	available	available	ADJ
crl-15432	124	2	online	online	ADV
crl-15432	124	3	at	at	ADP
crl-15432	124	4	.	.	PUNCT
crl-15432	125	1	(	(	PUNCT
crl-15432	125	2	31	31	NUM
crl-15432	125	3	july	july	PROPN
crl-15432	125	4	2000	2000	NUM
crl-15432	125	5	)	)	PUNCT
crl-15432	125	6	.	.	PUNCT
crl-15432	126	1	3	3	X
crl-15432	126	2	.	.	X
crl-15432	126	3	tricia	tricia	PROPN
crl-15432	126	4	l.	l.	PROPN
crl-15432	126	5	silva	silva	PROPN
crl-15432	126	6	,	,	PUNCT
crl-15432	126	7	“	"	PUNCT
crl-15432	126	8	most	most	ADJ
crl-15432	126	9	hmo	hmo	PROPN
crl-15432	126	10	members	member	NOUN
crl-15432	126	11	rate	rate	NOUN
crl-15432	126	12	plans	plan	NOUN
crl-15432	126	13	high	high	ADJ
crl-15432	126	14	,	,	PUNCT
crl-15432	126	15	survey	survey	NOUN
crl-15432	126	16	shows	show	NOUN
crl-15432	126	17	,	,	PUNCT
crl-15432	126	18	”	"	PUNCT
crl-15432	126	19	san	san	PROPN
crl-15432	126	20	antonio	antonio	PROPN
crl-15432	126	21	business	business	PROPN
crl-15432	126	22	journal	journal	PROPN
crl-15432	126	23	,	,	PUNCT
crl-15432	126	24	3	3	NUM
crl-15432	126	25	jan	jan	PROPN
crl-15432	126	26	.	.	PROPN
crl-15432	126	27	2000	2000	NUM
crl-15432	126	28	.	.	PUNCT
crl-15432	127	1	available	available	ADJ
crl-15432	127	2	online	online	ADV
crl-15432	127	3	at	at	ADP
crl-15432	127	4	http://www.bizjournals.com/sanantonio/stories/2000/01/03/story1.html	http://www.bizjournals.com/sanantonio/stories/2000/01/03/story1.html	X
crl-15432	127	5	.	.	PUNCT
crl-15432	128	1	(	(	PUNCT
crl-15432	128	2	31	31	NUM
crl-15432	128	3	july	july	PROPN
crl-15432	128	4	2000	2000	NUM
crl-15432	128	5	)	)	PUNCT
crl-15432	128	6	.	.	PUNCT
crl-15432	129	1	4	4	X
crl-15432	129	2	.	.	X
crl-15432	129	3	a.	a.	NOUN
crl-15432	129	4	parasuraman	parasuraman	PROPN
crl-15432	129	5	,	,	PUNCT
crl-15432	129	6	valarie	valarie	PROPN
crl-15432	129	7	a.	a.	PROPN
crl-15432	129	8	zeithaml	zeithaml	PROPN
crl-15432	129	9	,	,	PUNCT
crl-15432	129	10	and	and	CCONJ
crl-15432	129	11	leonard	leonard	PROPN
crl-15432	129	12	l.	l.	PROPN
crl-15432	129	13	berry	berry	PROPN
crl-15432	129	14	,	,	PUNCT
crl-15432	129	15	“	"	PUNCT
crl-15432	129	16	a	a	DET
crl-15432	129	17	conceptual	conceptual	ADJ
crl-15432	129	18	model	model	NOUN
crl-15432	129	19	of	of	ADP
crl-15432	129	20	ser­	ser­	ADJ
crl-15432	129	21	vice	vice	NOUN
crl-15432	129	22	quality	quality	NOUN
crl-15432	129	23	and	and	CCONJ
crl-15432	129	24	its	its	PRON
crl-15432	129	25	implications	implication	NOUN
crl-15432	129	26	for	for	ADP
crl-15432	129	27	future	future	ADJ
crl-15432	129	28	research	research	NOUN
crl-15432	129	29	.	.	PUNCT
crl-15432	129	30	”	"	PUNCT
crl-15432	130	1	journal	journal	NOUN
crl-15432	130	2	of	of	ADP
crl-15432	130	3	marketing	marketing	NOUN
crl-15432	130	4	49	49	NUM
crl-15432	130	5	(	(	PUNCT
crl-15432	130	6	fall	fall	NOUN
crl-15432	130	7	1985	1985	NUM
crl-15432	130	8	):	):	PUNCT
crl-15432	130	9	41–50	41–50	NOUN
crl-15432	130	10	.	.	PUNCT
crl-15432	131	1	5	5	NUM
crl-15432	131	2	.	.	X
crl-15432	131	3	colleen	colleen	PROPN
crl-15432	131	4	cook	cook	PROPN
crl-15432	131	5	and	and	CCONJ
crl-15432	131	6	bruce	bruce	PROPN
crl-15432	131	7	thompson	thompson	PROPN
crl-15432	131	8	,	,	PUNCT
crl-15432	131	9	“	"	PUNCT
crl-15432	131	10	higher	high	ADJ
crl-15432	131	11	-	-	PUNCT
crl-15432	131	12	order	order	NOUN
crl-15432	131	13	factor	factor	NOUN
crl-15432	131	14	analytic	analytic	ADJ
crl-15432	131	15	perspectives	perspective	NOUN
crl-15432	131	16	on	on	ADP
crl-15432	131	17	us­	us­	NOUN
crl-15432	131	18	ers	er	NOUN
crl-15432	131	19	’	'	PUNCT
crl-15432	131	20	perceptions	perception	NOUN
crl-15432	131	21	of	of	ADP
crl-15432	131	22	library	library	ADJ
crl-15432	131	23	service	service	NOUN
crl-15432	131	24	quality	quality	NOUN
crl-15432	131	25	,	,	PUNCT
crl-15432	131	26	”	"	PUNCT
crl-15432	131	27	library	library	NOUN
crl-15432	131	28	information	information	NOUN
crl-15432	131	29	service	service	PROPN
crl-15432	131	30	research	research	NOUN
crl-15432	131	31	(	(	PUNCT
crl-15432	131	32	in	in	ADP
crl-15432	131	33	press	press	NOUN
crl-15432	131	34	)	)	PUNCT
crl-15432	131	35	;	;	PUNCT
crl-15432	131	36	danuta	danuta	PROPN
crl-15432	131	37	a.	a.	NOUN
crl-15432	131	38	nitecki	nitecki	PROPN
crl-15432	131	39	,	,	PUNCT
crl-15432	131	40	“	"	PUNCT
crl-15432	131	41	an	an	DET
crl-15432	131	42	assessment	assessment	NOUN
crl-15432	131	43	of	of	ADP
crl-15432	131	44	the	the	DET
crl-15432	131	45	applicability	applicability	NOUN
crl-15432	131	46	of	of	ADP
crl-15432	131	47	servqual	servqual	ADJ
crl-15432	131	48	dimensions	dimension	NOUN
crl-15432	131	49	:	:	PUNCT
crl-15432	131	50	a	a	DET
crl-15432	131	51	customer	customer	NOUN
crl-15432	131	52	-	-	PUNCT
crl-15432	131	53	based	base	VERB
crl-15432	131	54	criteria	criterion	NOUN
crl-15432	131	55	for	for	ADP
crl-15432	131	56	evaluating	evaluate	VERB
crl-15432	131	57	quality	quality	NOUN
crl-15432	131	58	of	of	ADP
crl-15432	131	59	services	service	NOUN
crl-15432	131	60	in	in	ADP
crl-15432	131	61	an	an	DET
crl-15432	131	62	academic	academic	ADJ
crl-15432	131	63	library	library	NOUN
crl-15432	131	64	”	"	PUNCT
crl-15432	131	65	(	(	PUNCT
crl-15432	132	1	ph.d	ph.d	PROPN
crl-15432	132	2	.	.	PUNCT
crl-15432	132	3	diss	diss	PROPN
crl-15432	132	4	.	.	PROPN
crl-15432	132	5	,	,	PUNCT
crl-15432	132	6	university	university	PROPN
crl-15432	132	7	of	of	ADP
crl-15432	132	8	maryland	maryland	PROPN
crl-15432	132	9	,	,	PUNCT
crl-15432	132	10	1995	1995	NUM
crl-15432	132	11	)	)	PUNCT
crl-15432	132	12	,	,	PUNCT
crl-15432	132	13	abstract	abstract	ADJ
crl-15432	132	14	in	in	ADP
crl-15432	132	15	dissertation	dissertation	NOUN
crl-15432	132	16	abstracts	abstract	NOUN
crl-15432	132	17	international	international	ADJ
crl-15432	132	18	56	56	NUM
crl-15432	132	19	:	:	PUNCT
crl-15432	132	20	2918a	2918a	NOUN
crl-15432	132	21	.	.	PUNCT
crl-15432	133	1	6	6	X
crl-15432	133	2	.	.	X
crl-15432	133	3	syed	syed	PROPN
crl-15432	133	4	s.	s.	PROPN
crl-15432	133	5	andaleeb	andaleeb	PROPN
crl-15432	133	6	and	and	CCONJ
crl-15432	133	7	patience	patience	PROPN
crl-15432	133	8	l.	l.	PROPN
crl-15432	133	9	simmonds	simmonds	PROPN
crl-15432	133	10	,	,	PUNCT
crl-15432	133	11	“	"	PUNCT
crl-15432	133	12	explaining	explain	VERB
crl-15432	133	13	user	user	NOUN
crl-15432	133	14	satisfaction	satisfaction	NOUN
crl-15432	133	15	with	with	ADP
crl-15432	133	16	aca­	aca­	PROPN
crl-15432	133	17	demic	demic	ADJ
crl-15432	133	18	libraries	library	NOUN
crl-15432	133	19	,	,	PUNCT
crl-15432	133	20	”	"	PUNCT
crl-15432	133	21	college	college	PROPN
crl-15432	133	22	&	&	CCONJ
crl-15432	133	23	research	research	PROPN
crl-15432	133	24	libraries	library	NOUN
crl-15432	133	25	59	59	NUM
crl-15432	133	26	(	(	PUNCT
crl-15432	133	27	mar	mar	PROPN
crl-15432	133	28	.	.	PROPN
crl-15432	133	29	1998	1998	NUM
crl-15432	133	30	):	):	PUNCT
crl-15432	133	31	156–67	156–67	NUM
crl-15432	133	32	;	;	PUNCT
crl-15432	133	33	colleen	colleen	PROPN
crl-15432	133	34	cook	cook	NOUN
crl-15432	133	35	and	and	CCONJ
crl-15432	133	36	fred	fred	PROPN
crl-15432	133	37	heath	heath	PROPN
crl-15432	133	38	,	,	PUNCT
crl-15432	133	39	“	"	PUNCT
crl-15432	133	40	users	user	NOUN
crl-15432	133	41	’	'	PUNCT
crl-15432	133	42	perceptions	perception	NOUN
crl-15432	133	43	of	of	ADP
crl-15432	133	44	library	library	ADJ
crl-15432	133	45	service	service	NOUN
crl-15432	133	46	quality	quality	NOUN
crl-15432	133	47	:	:	PUNCT
crl-15432	133	48	a	a	DET
crl-15432	133	49	‘	'	PUNCT
crl-15432	133	50	libqual+	libqual+	NOUN
crl-15432	133	51	’	'	PUNCT
crl-15432	133	52	qualitative	qualitative	ADJ
crl-15432	133	53	interview	interview	NOUN
crl-15432	133	54	study	study	NOUN
crl-15432	133	55	”	"	PUNCT
crl-15432	133	56	(	(	PUNCT
crl-15432	133	57	pa­	pa­	ADV
crl-15432	133	58	per	per	ADP
crl-15432	133	59	presented	present	VERB
crl-15432	133	60	at	at	ADP
crl-15432	133	61	the	the	DET
crl-15432	133	62	association	association	NOUN
crl-15432	133	63	of	of	ADP
crl-15432	133	64	research	research	NOUN
crl-15432	133	65	libraries	library	NOUN
crl-15432	133	66	measuring	measure	VERB
crl-15432	133	67	service	service	NOUN
crl-15432	133	68	quality	quality	NOUN
crl-15432	133	69	symposium	symposium	NOUN
crl-15432	133	70	on	on	ADP
crl-15432	133	71	the	the	DET
crl-15432	133	72	new	new	ADJ
crl-15432	133	73	culture	culture	NOUN
crl-15432	133	74	of	of	ADP
crl-15432	133	75	assessment	assessment	NOUN
crl-15432	133	76	:	:	PUNCT
crl-15432	133	77	measuring	measure	VERB
crl-15432	133	78	service	service	NOUN
crl-15432	133	79	quality	quality	NOUN
crl-15432	133	80	,	,	PUNCT
crl-15432	133	81	washington	washington	PROPN
crl-15432	133	82	,	,	PUNCT
crl-15432	133	83	d.c	d.c	PROPN
crl-15432	133	84	.	.	PROPN
crl-15432	133	85	,	,	PUNCT
crl-15432	133	86	oct	oct	PROPN
crl-15432	133	87	.	.	PROPN
crl-15432	133	88	20	20	NUM
crl-15432	133	89	,	,	PUNCT
crl-15432	133	90	2000	2000	NUM
crl-15432	133	91	)	)	PUNCT
crl-15432	133	92	.	.	PUNCT
crl-15432	134	1	7	7	X
crl-15432	134	2	.	.	X
crl-15432	134	3	association	association	NOUN
crl-15432	134	4	of	of	ADP
crl-15432	134	5	research	research	NOUN
crl-15432	134	6	libraries	library	NOUN
crl-15432	134	7	.	.	PUNCT
crl-15432	135	1	arl	arl	PROPN
crl-15432	135	2	membership	membership	PROPN
crl-15432	135	3	criteria	criteria	PROPN
crl-15432	135	4	index	index	PROPN
crl-15432	135	5	,	,	PUNCT
crl-15432	135	6	1998–99	1998–99	NUM
crl-15432	135	7	(	(	PUNCT
crl-15432	135	8	2000	2000	NUM
crl-15432	135	9	)	)	PUNCT
crl-15432	135	10	.	.	PUNCT
crl-15432	136	1	memo­	memo­	PROPN
crl-15432	136	2	randum	randum	VERB
crl-15432	136	3	to	to	ADP
crl-15432	136	4	directors	director	NOUN
crl-15432	136	5	of	of	ADP
crl-15432	136	6	arl	arl	PROPN
crl-15432	136	7	libraries	library	NOUN
crl-15432	136	8	from	from	ADP
crl-15432	136	9	martha	martha	PROPN
crl-15432	136	10	kyrillidou	kyrillidou	PROPN
crl-15432	136	11	,	,	PUNCT
crl-15432	136	12	senior	senior	ADJ
crl-15432	136	13	program	program	NOUN
crl-15432	136	14	officer	officer	NOUN
crl-15432	136	15	for	for	ADP
crl-15432	136	16	statis­	statis­	PROPN
crl-15432	136	17	tics	tic	NOUN
crl-15432	136	18	and	and	CCONJ
crl-15432	136	19	measurement	measurement	NOUN
crl-15432	136	20	,	,	PUNCT
crl-15432	136	21	and	and	CCONJ
crl-15432	136	22	julia	julia	PROPN
crl-15432	136	23	blixrud	blixrud	PROPN
crl-15432	136	24	,	,	PUNCT
crl-15432	136	25	director	director	NOUN
crl-15432	136	26	of	of	ADP
crl-15432	136	27	information	information	NOUN
crl-15432	136	28	services	services	PROPN
crl-15432	136	29	,	,	PUNCT
crl-15432	136	30	arl	arl	PROPN
crl-15432	136	31	,	,	PUNCT
crl-15432	136	32	mar	mar	PROPN
crl-15432	136	33	.	.	PROPN
crl-15432	136	34	8	8	NUM
crl-15432	136	35	,	,	PUNCT
crl-15432	136	36	2000	2000	NUM
crl-15432	136	37	.	.	PUNCT
crl-15432	137	1	8	8	X
crl-15432	137	2	.	.	X
crl-15432	138	1	peter	peter	PROPN
crl-15432	138	2	hernon	hernon	PROPN
crl-15432	138	3	and	and	CCONJ
crl-15432	138	4	charles	charles	PROPN
crl-15432	138	5	r.	r.	PROPN
crl-15432	138	6	mcclure	mcclure	PROPN
crl-15432	138	7	,	,	PUNCT
crl-15432	138	8	evaluation	evaluation	NOUN
crl-15432	138	9	and	and	CCONJ
crl-15432	138	10	library	library	NOUN
crl-15432	138	11	decision	decision	NOUN
crl-15432	138	12	-	-	PUNCT
crl-15432	138	13	making	making	NOUN
crl-15432	138	14	(	(	PUNCT
crl-15432	138	15	new	new	ADJ
crl-15432	138	16	jer­	jer­	PROPN
crl-15432	138	17	sey	sey	PROPN
crl-15432	138	18	:	:	PUNCT
crl-15432	138	19	ablex	ablex	ADJ
crl-15432	138	20	,	,	PUNCT
crl-15432	138	21	1990	1990	NUM
crl-15432	138	22	)	)	PUNCT
crl-15432	138	23	,	,	PUNCT
crl-15432	138	24	xv	xv	PROPN
crl-15432	138	25	.	.	PROPN
crl-15432	138	26	9	9	NUM
crl-15432	138	27	.	.	X
crl-15432	138	28	nitecki	nitecki	NOUN
crl-15432	138	29	,	,	PUNCT
crl-15432	138	30	“	"	PUNCT
crl-15432	138	31	assessment	assessment	NOUN
crl-15432	138	32	of	of	ADP
crl-15432	138	33	service	service	NOUN
crl-15432	138	34	quality	quality	NOUN
crl-15432	138	35	in	in	ADP
crl-15432	138	36	academic	academic	ADJ
crl-15432	138	37	libraries	library	NOUN
crl-15432	138	38	:	:	PUNCT
crl-15432	138	39	focus	focus	VERB
crl-15432	138	40	on	on	ADP
crl-15432	138	41	the	the	DET
crl-15432	138	42	applicabil­	applicabil­	PROPN
crl-15432	138	43	ity	ity	PROPN
crl-15432	138	44	of	of	ADP
crl-15432	138	45	the	the	DET
crl-15432	138	46	servqual	servqual	ADJ
crl-15432	138	47	,	,	PUNCT
crl-15432	138	48	”	"	PUNCT
crl-15432	138	49	in	in	ADP
crl-15432	138	50	proceedings	proceeding	NOUN
crl-15432	138	51	of	of	ADP
crl-15432	138	52	the	the	DET
crl-15432	138	53	second	second	ADJ
crl-15432	138	54	northumbria	northumbria	PROPN
crl-15432	138	55	international	international	PROPN
crl-15432	138	56	conference	conference	PROPN
crl-15432	138	57	on	on	ADP
crl-15432	138	58	perfor­	perfor­	NOUN
crl-15432	138	59	mance	mance	PROPN
crl-15432	138	60	measurement	measurement	NOUN
crl-15432	138	61	in	in	ADP
crl-15432	138	62	libraries	library	NOUN
crl-15432	138	63	and	and	CCONJ
crl-15432	138	64	information	information	NOUN
crl-15432	138	65	services	service	NOUN
crl-15432	138	66	(	(	PUNCT
crl-15432	138	67	newcastle	newcastle	PROPN
crl-15432	138	68	upon	upon	SCONJ
crl-15432	138	69	tyne	tyne	PROPN
crl-15432	138	70	,	,	PUNCT
crl-15432	138	71	england	england	PROPN
crl-15432	138	72	:	:	PUNCT
crl-15432	138	73	univ	univ	PROPN
crl-15432	138	74	.	.	PROPN
crl-15432	138	75	of	of	ADP
crl-15432	138	76	northumbria	northumbria	PROPN
crl-15432	138	77	at	at	ADP
crl-15432	138	78	newcastle	newcastle	PROPN
crl-15432	138	79	,	,	PUNCT
crl-15432	138	80	1998	1998	NUM
crl-15432	138	81	)	)	PUNCT
crl-15432	138	82	,	,	PUNCT
crl-15432	138	83	181	181	NUM
crl-15432	138	84	.	.	PUNCT
crl-15432	138	85	10	10	NUM
crl-15432	138	86	.	.	PUNCT
crl-15432	139	1	cook	cook	NOUN
crl-15432	139	2	and	and	CCONJ
crl-15432	139	3	heath	heath	NOUN
crl-15432	139	4	,	,	PUNCT
crl-15432	139	5	“	"	PUNCT
crl-15432	139	6	the	the	DET
crl-15432	139	7	association	association	NOUN
crl-15432	139	8	of	of	ADP
crl-15432	139	9	research	research	NOUN
crl-15432	139	10	libraries	library	NOUN
crl-15432	139	11	libqual+	libqual+	ADP
crl-15432	139	12	project	project	NOUN
crl-15432	139	13	:	:	PUNCT
crl-15432	139	14	an	an	DET
crl-15432	139	15	update	update	NOUN
crl-15432	139	16	,	,	PUNCT
crl-15432	139	17	”	"	PUNCT
crl-15432	139	18	arl	arl	PROPN
crl-15432	139	19	newsletter	newsletter	NOUN
crl-15432	139	20	:	:	PUNCT
crl-15432	139	21	a	a	DET
crl-15432	139	22	bimonthly	bimonthly	ADJ
crl-15432	139	23	report	report	NOUN
crl-15432	139	24	on	on	ADP
crl-15432	139	25	research	research	NOUN
crl-15432	139	26	library	library	NOUN
crl-15432	139	27	issues	issue	NOUN
crl-15432	139	28	and	and	CCONJ
crl-15432	139	29	actions	action	NOUN
crl-15432	139	30	from	from	ADP
crl-15432	139	31	arl	arl	PROPN
crl-15432	139	32	,	,	PUNCT
crl-15432	139	33	cni	cni	PROPN
crl-15432	139	34	and	and	CCONJ
crl-15432	139	35	sparc	sparc	PROPN
crl-15432	139	36	(	(	PUNCT
crl-15432	139	37	july	july	PROPN
crl-15432	139	38	2000	2000	NUM
crl-15432	139	39	)	)	PUNCT
crl-15432	139	40	;	;	PUNCT
crl-15432	139	41	colleen	colleen	PROPN
crl-15432	139	42	cook	cook	PROPN
crl-15432	139	43	,	,	PUNCT
crl-15432	139	44	fred	fred	PROPN
crl-15432	139	45	heath	heath	PROPN
crl-15432	139	46	,	,	PUNCT
crl-15432	139	47	bruce	bruce	PROPN
crl-15432	139	48	thompson	thompson	PROPN
crl-15432	139	49	,	,	PUNCT
crl-15432	139	50	and	and	CCONJ
crl-15432	139	51	russell	russell	PROPN
crl-15432	139	52	l.	l.	PROPN
crl-15432	139	53	thompson	thompson	PROPN
crl-15432	139	54	,	,	PUNCT
crl-15432	139	55	“	"	PUNCT
crl-15432	139	56	the	the	DET
crl-15432	139	57	search	search	NOUN
crl-15432	139	58	for	for	ADP
crl-15432	139	59	new	new	ADJ
crl-15432	139	60	measures	measure	NOUN
crl-15432	139	61	:	:	PUNCT
crl-15432	139	62	the	the	DET
crl-15432	139	63	arl	arl	PROPN
crl-15432	139	64	‘	'	PUNCT
crl-15432	139	65	libqual+’—a	libqual+’—a	ADJ
crl-15432	139	66	preliminary	preliminary	ADJ
crl-15432	139	67	report	report	NOUN
crl-15432	139	68	,	,	PUNCT
crl-15432	139	69	”	"	PUNCT
crl-15432	139	70	portal	portal	ADJ
crl-15432	139	71	:	:	PUNCT
crl-15432	139	72	libraries	library	NOUN
crl-15432	139	73	and	and	CCONJ
crl-15432	139	74	the	the	DET
crl-15432	139	75	acad­	acad­	PROPN
crl-15432	139	76	emy	emy	PROPN
crl-15432	139	77	(	(	PUNCT
crl-15432	139	78	under	under	ADP
crl-15432	139	79	review	review	NOUN
crl-15432	139	80	)	)	PUNCT
crl-15432	139	81	.	.	PUNCT
crl-15432	140	1	11	11	NUM
crl-15432	140	2	.	.	PUNCT
crl-15432	141	1	clyde	clyde	PROPN
crl-15432	141	2	hendrick	hendrick	PROPN
crl-15432	141	3	and	and	CCONJ
crl-15432	141	4	susan	susan	PROPN
crl-15432	141	5	hendrick	hendrick	PROPN
crl-15432	141	6	,	,	PUNCT
crl-15432	141	7	“	"	PUNCT
crl-15432	141	8	a	a	DET
crl-15432	141	9	theory	theory	NOUN
crl-15432	141	10	and	and	CCONJ
crl-15432	141	11	method	method	NOUN
crl-15432	141	12	of	of	ADP
crl-15432	141	13	love	love	NOUN
crl-15432	141	14	,	,	PUNCT
crl-15432	141	15	”	"	PUNCT
crl-15432	141	16	journal	journal	NOUN
crl-15432	141	17	of	of	ADP
crl-15432	141	18	person­	person­	PROPN
crl-15432	141	19	ality	ality	NOUN
crl-15432	141	20	and	and	CCONJ
crl-15432	141	21	social	social	ADJ
crl-15432	141	22	psychology	psychology	NOUN
crl-15432	141	23	50	50	NUM
crl-15432	141	24	(	(	PUNCT
crl-15432	141	25	feb	feb	X
crl-15432	141	26	.	.	PROPN
crl-15432	141	27	1986	1986	NUM
crl-15432	141	28	):	):	PUNCT
crl-15432	141	29	393	393	NUM
crl-15432	141	30	.	.	PUNCT
crl-15432	141	31	12	12	NUM
crl-15432	141	32	.	.	PUNCT
crl-15432	142	1	bruce	bruce	PROPN
crl-15432	142	2	thompson	thompson	PROPN
crl-15432	142	3	,	,	PUNCT
crl-15432	142	4	“	"	PUNCT
crl-15432	142	5	secondor	secondor	NOUN
crl-15432	142	6	:	:	PUNCT
crl-15432	142	7	a	a	DET
crl-15432	142	8	program	program	NOUN
crl-15432	142	9	that	that	PRON
crl-15432	142	10	computes	compute	VERB
crl-15432	142	11	a	a	DET
crl-15432	142	12	second	second	ADJ
crl-15432	142	13	-	-	PUNCT
crl-15432	142	14	order	order	NOUN
crl-15432	142	15	principal	principal	ADJ
crl-15432	142	16	components	component	NOUN
crl-15432	142	17	analysis	analysis	NOUN
crl-15432	142	18	and	and	CCONJ
crl-15432	142	19	various	various	ADJ
crl-15432	142	20	interpretation	interpretation	NOUN
crl-15432	142	21	aids	aid	NOUN
crl-15432	142	22	,	,	PUNCT
crl-15432	142	23	”	"	PUNCT
crl-15432	142	24	educational	educational	ADJ
crl-15432	142	25	and	and	CCONJ
crl-15432	142	26	psychological	psychological	ADJ
crl-15432	142	27	measure­	measure­	PROPN
crl-15432	142	28	ment	ment	VERB
crl-15432	142	29	50	50	NUM
crl-15432	142	30	(	(	PUNCT
crl-15432	142	31	1990	1990	NUM
crl-15432	142	32	):	):	PUNCT
crl-15432	142	33	579	579	NUM
crl-15432	142	34	.	.	NOUN
crl-15432	143	1	13	13	NUM
crl-15432	143	2	.	.	X
crl-15432	143	3	parasuraman	parasuraman	NOUN
crl-15432	143	4	,	,	PUNCT
crl-15432	143	5	berry	berry	NOUN
crl-15432	143	6	,	,	PUNCT
crl-15432	143	7	and	and	CCONJ
crl-15432	143	8	zeithaml	zeithaml	PROPN
crl-15432	143	9	,	,	PUNCT
crl-15432	143	10	“	"	PUNCT
crl-15432	143	11	refinement	refinement	NOUN
crl-15432	143	12	and	and	CCONJ
crl-15432	143	13	reassessment	reassessment	NOUN
crl-15432	143	14	of	of	ADP
crl-15432	143	15	the	the	DET
crl-15432	143	16	servqual	servqual	ADJ
crl-15432	143	17	scale	scale	NOUN
crl-15432	143	18	,	,	PUNCT
crl-15432	143	19	”	"	PUNCT
crl-15432	143	20	journal	journal	NOUN
crl-15432	143	21	of	of	ADP
crl-15432	143	22	retailing	retailing	NOUN
crl-15432	143	23	67	67	NUM
crl-15432	143	24	(	(	PUNCT
crl-15432	143	25	winter	winter	NOUN
crl-15432	143	26	1991	1991	NUM
crl-15432	143	27	):	):	PUNCT
crl-15432	143	28	420–50	420–50	NOUN
crl-15432	143	29	;	;	PUNCT
crl-15432	143	30	—	—	PUNCT
crl-15432	143	31	—	—	PUNCT
crl-15432	143	32	—	—	PUNCT
crl-15432	143	33	,	,	PUNCT
crl-15432	143	34	“	"	PUNCT
crl-15432	143	35	a	a	DET
crl-15432	143	36	conceptual	conceptual	ADJ
crl-15432	143	37	model	model	NOUN
crl-15432	143	38	”	"	PUNCT
crl-15432	143	39	;	;	PUNCT
crl-15432	143	40	—	—	PUNCT
crl-15432	143	41	,	,	PUNCT
crl-15432	143	42	“	"	PUNCT
crl-15432	143	43	alterna­	alterna­	PROPN
crl-15432	143	44	tive	tive	PROPN
crl-15432	143	45	scales	scale	VERB
crl-15432	143	46	for	for	ADP
crl-15432	143	47	measuring	measure	VERB
crl-15432	143	48	service	service	NOUN
crl-15432	143	49	quality	quality	NOUN
crl-15432	143	50	:	:	PUNCT
crl-15432	143	51	a	a	DET
crl-15432	143	52	comparative	comparative	ADJ
crl-15432	143	53	assessment	assessment	NOUN
crl-15432	143	54	based	base	VERB
crl-15432	143	55	on	on	ADP
crl-15432	143	56	psychometric	psychometric	ADJ
crl-15432	143	57	and	and	CCONJ
crl-15432	143	58	diagnostic	diagnostic	ADJ
crl-15432	143	59	criteria	criterion	NOUN
crl-15432	143	60	,	,	PUNCT
crl-15432	143	61	”	"	PUNCT
crl-15432	143	62	journal	journal	NOUN
crl-15432	143	63	of	of	ADP
crl-15432	143	64	retailing	retailing	NOUN
crl-15432	143	65	49	49	NUM
crl-15432	143	66	(	(	PUNCT
crl-15432	143	67	fall	fall	NOUN
crl-15432	143	68	1994	1994	NUM
crl-15432	143	69	):	):	PUNCT
crl-15432	143	70	201–30	201–30	NUM
crl-15432	143	71	.	.	PUNCT
crl-15432	144	1	14	14	NUM
crl-15432	144	2	.	.	PUNCT
crl-15432	145	1	—	—	PUNCT
crl-15432	145	2	—	—	PUNCT
crl-15432	145	3	—	—	PUNCT
crl-15432	145	4	,	,	PUNCT
crl-15432	145	5	delivering	deliver	VERB
crl-15432	145	6	quality	quality	NOUN
crl-15432	145	7	service	service	NOUN
crl-15432	145	8	:	:	PUNCT
crl-15432	145	9	balancing	balance	VERB
crl-15432	145	10	customer	customer	NOUN
crl-15432	145	11	perceptions	perception	NOUN
crl-15432	145	12	and	and	CCONJ
crl-15432	145	13	expectations	expectation	NOUN
crl-15432	145	14	(	(	PUNCT
crl-15432	145	15	new	new	PROPN
crl-15432	145	16	york	york	PROPN
crl-15432	145	17	:	:	PUNCT
crl-15432	145	18	free	free	ADJ
crl-15432	145	19	pr	pr	NOUN
crl-15432	145	20	.	.	PROPN
crl-15432	145	21	,	,	PUNCT
crl-15432	145	22	1990	1990	NUM
crl-15432	145	23	)	)	PUNCT
crl-15432	145	24	,	,	PUNCT
crl-15432	145	25	16	16	NUM
crl-15432	145	26	.	.	NOUN
crl-15432	145	27	15	15	NUM
crl-15432	145	28	.	.	PUNCT
crl-15432	146	1	cook	cook	NOUN
crl-15432	146	2	and	and	CCONJ
crl-15432	146	3	heath	heath	NOUN
crl-15432	146	4	,	,	PUNCT
crl-15432	146	5	“	"	PUNCT
crl-15432	146	6	users	user	NOUN
crl-15432	146	7	’	'	PUNCT
crl-15432	146	8	perceptions	perception	NOUN
crl-15432	146	9	.	.	PUNCT
crl-15432	146	10	”	"	PUNCT
crl-15432	147	1	16	16	NUM
crl-15432	147	2	.	.	PUNCT
crl-15432	148	1	cook	cook	PROPN
crl-15432	148	2	,	,	PUNCT
crl-15432	148	3	heath	heath	PROPN
crl-15432	148	4	,	,	PUNCT
crl-15432	148	5	thompson	thompson	PROPN
crl-15432	148	6	,	,	PUNCT
crl-15432	148	7	and	and	CCONJ
crl-15432	148	8	thompson	thompson	NOUN
crl-15432	148	9	,	,	PUNCT
crl-15432	148	10	“	"	PUNCT
crl-15432	148	11	score	score	NOUN
crl-15432	148	12	reliabilities	reliability	NOUN
crl-15432	148	13	in	in	ADP
crl-15432	148	14	webor	webor	NOUN
crl-15432	148	15	internet	internet	NOUN
crl-15432	148	16	-	-	PUNCT
crl-15432	148	17	based	base	VERB
crl-15432	148	18	surveys	survey	NOUN
crl-15432	148	19	:	:	PUNCT
crl-15432	148	20	unnumbered	unnumbered	ADJ
crl-15432	148	21	graphic	graphic	ADJ
crl-15432	148	22	rating	rating	NOUN
crl-15432	148	23	scales	scale	NOUN
crl-15432	148	24	versus	versus	ADP
crl-15432	148	25	likert	likert	NOUN
crl-15432	148	26	scales	scale	NOUN
crl-15432	148	27	”	"	PUNCT
crl-15432	148	28	(	(	PUNCT
crl-15432	148	29	paper	paper	NOUN
crl-15432	148	30	presented	present	VERB
crl-15432	148	31	at	at	ADP
crl-15432	148	32	the	the	DET
crl-15432	148	33	asso­	asso­	PROPN
crl-15432	148	34	ciation	ciation	NOUN
crl-15432	148	35	of	of	ADP
crl-15432	148	36	research	research	NOUN
crl-15432	148	37	libraries	library	NOUN
crl-15432	148	38	measuring	measure	VERB
crl-15432	148	39	service	service	NOUN
crl-15432	148	40	quality	quality	NOUN
crl-15432	148	41	symposium	symposium	NOUN
crl-15432	148	42	on	on	ADP
crl-15432	148	43	the	the	DET
crl-15432	148	44	new	new	ADJ
crl-15432	148	45	culture	culture	NOUN
crl-15432	148	46	of	of	ADP
crl-15432	148	47	as­	as­	PROPN
crl-15432	148	48	sessment	sessment	NOUN
crl-15432	148	49	:	:	PUNCT
crl-15432	148	50	measuring	measure	VERB
crl-15432	148	51	service	service	NOUN
crl-15432	148	52	quality	quality	NOUN
crl-15432	148	53	,	,	PUNCT
crl-15432	148	54	washington	washington	PROPN
crl-15432	148	55	,	,	PUNCT
crl-15432	148	56	d.c	d.c	PROPN
crl-15432	148	57	.	.	PROPN
crl-15432	148	58	,	,	PUNCT
crl-15432	148	59	oct	oct	PROPN
crl-15432	148	60	.	.	PROPN
crl-15432	148	61	20	20	NUM
crl-15432	148	62	,	,	PUNCT
crl-15432	148	63	2000	2000	NUM
crl-15432	148	64	)	)	PUNCT
crl-15432	148	65	.	.	PUNCT
crl-15432	149	1	17	17	NUM
crl-15432	149	2	.	.	PUNCT
crl-15432	149	3	richard	richard	PROPN
crl-15432	149	4	l.	l.	PROPN
crl-15432	149	5	gorsuch	gorsuch	PROPN
crl-15432	149	6	,	,	PUNCT
crl-15432	149	7	factor	factor	NOUN
crl-15432	149	8	analysis	analysis	NOUN
crl-15432	149	9	,	,	PUNCT
crl-15432	149	10	2nd	2nd	ADJ
crl-15432	149	11	ed	ed	NOUN
crl-15432	149	12	.	.	PUNCT
crl-15432	150	1	(	(	PUNCT
crl-15432	150	2	hillsdale	hillsdale	NOUN
crl-15432	150	3	,	,	PUNCT
crl-15432	150	4	n.j	n.j	PROPN
crl-15432	150	5	.	.	PROPN
crl-15432	150	6	:	:	PUNCT
crl-15432	150	7	erlbaum	erlbaum	PROPN
crl-15432	150	8	,	,	PUNCT
crl-15432	150	9	1983	1983	NUM
crl-15432	150	10	)	)	PUNCT
crl-15432	150	11	,	,	PUNCT
crl-15432	150	12	255	255	NUM
crl-15432	150	13	.	.	X
crl-15432	150	14	18	18	NUM
crl-15432	150	15	.	.	PUNCT
crl-15432	151	1	john	john	PROPN
crl-15432	151	2	schmid	schmid	PROPN
crl-15432	151	3	and	and	CCONJ
crl-15432	151	4	john	john	PROPN
crl-15432	151	5	m.	m.	PROPN
crl-15432	151	6	leiman	leiman	PROPN
crl-15432	151	7	,	,	PUNCT
crl-15432	151	8	“	"	PUNCT
crl-15432	151	9	the	the	DET
crl-15432	151	10	development	development	NOUN
crl-15432	151	11	of	of	ADP
crl-15432	151	12	hierarchical	hierarchical	ADJ
crl-15432	151	13	factor	factor	NOUN
crl-15432	151	14	solutions	solution	NOUN
crl-15432	151	15	,	,	PUNCT
crl-15432	151	16	”	"	PUNCT
crl-15432	151	17	psychometrika	psychometrika	X
crl-15432	151	18	22	22	NUM
crl-15432	151	19	(	(	PUNCT
crl-15432	151	20	mar	mar	PROPN
crl-15432	151	21	.	.	PROPN
crl-15432	151	22	1960	1960	NUM
crl-15432	151	23	):	):	PUNCT
crl-15432	151	24	53–61	53–61	NUM
crl-15432	151	25	.	.	NOUN
crl-15432	151	26	19	19	NUM
crl-15432	151	27	.	.	NOUN
crl-15432	151	28	gorsuch	gorsuch	ADJ
crl-15432	151	29	,	,	PUNCT
crl-15432	151	30	factor	factor	NOUN
crl-15432	151	31	analysis	analysis	NOUN
crl-15432	151	32	,	,	PUNCT
crl-15432	151	33	248–54	248–54	NUM
crl-15432	151	34	.	.	PUNCT
crl-15432	151	35	20	20	NUM
crl-15432	151	36	.	.	X
crl-15432	152	1	colleen	colleen	PROPN
crl-15432	152	2	cook	cook	PROPN
crl-15432	152	3	and	and	CCONJ
crl-15432	152	4	bruce	bruce	PROPN
crl-15432	152	5	thompson	thompson	PROPN
crl-15432	152	6	,	,	PUNCT
crl-15432	152	7	“	"	PUNCT
crl-15432	152	8	reliability	reliability	NOUN
crl-15432	152	9	and	and	CCONJ
crl-15432	152	10	validity	validity	NOUN
crl-15432	152	11	of	of	ADP
crl-15432	152	12	servqual	servqual	ADJ
crl-15432	152	13	scores	score	NOUN
crl-15432	152	14	used	use	VERB
crl-15432	152	15	to	to	PART
crl-15432	152	16	evaluate	evaluate	VERB
crl-15432	152	17	perceptions	perception	NOUN
crl-15432	152	18	of	of	ADP
crl-15432	152	19	library	library	ADJ
crl-15432	152	20	service	service	NOUN
crl-15432	152	21	quality	quality	NOUN
crl-15432	152	22	,	,	PUNCT
crl-15432	152	23	”	"	PUNCT
crl-15432	152	24	journal	journal	NOUN
crl-15432	152	25	of	of	ADP
crl-15432	152	26	academic	academic	ADJ
crl-15432	152	27	librarianship	librarianship	NOUN
crl-15432	152	28	(	(	PUNCT
crl-15432	152	29	july	july	PROPN
crl-15432	152	30	2000	2000	NUM
crl-15432	152	31	):	):	PUNCT
crl-15432	152	32	248–52	248–52	NOUN
crl-15432	152	33	.	.	PUNCT
crl-15432	152	34	21	21	NUM
crl-15432	152	35	.	.	PUNCT
crl-15432	153	1	—	—	PUNCT
crl-15432	153	2	—	—	PUNCT
crl-15432	153	3	—	—	PUNCT
crl-15432	153	4	,	,	PUNCT
crl-15432	153	5	“	"	PUNCT
crl-15432	153	6	higher	high	ADJ
crl-15432	153	7	-	-	PUNCT
crl-15432	153	8	order	order	NOUN
crl-15432	153	9	factor	factor	NOUN
crl-15432	153	10	;	;	PUNCT
crl-15432	153	11	nitecki	nitecki	NOUN
crl-15432	153	12	,	,	PUNCT
crl-15432	153	13	“	"	PUNCT
crl-15432	153	14	an	an	DET
crl-15432	153	15	assessment	assessment	NOUN
crl-15432	153	16	of	of	ADP
crl-15432	153	17	the	the	DET
crl-15432	153	18	applicability	applicability	NOUN
crl-15432	153	19	of	of	ADP
crl-15432	153	20	servqual	servqual	ADJ
crl-15432	153	21	dimensions	dimension	NOUN
crl-15432	153	22	.	.	PUNCT
crl-15432	153	23	”	"	PUNCT
crl-15432	154	1	22	22	NUM
crl-15432	154	2	.	.	PUNCT
crl-15432	155	1	cook	cook	NOUN
crl-15432	155	2	and	and	CCONJ
crl-15432	155	3	heath	heath	NOUN
crl-15432	155	4	,	,	PUNCT
crl-15432	155	5	“	"	PUNCT
crl-15432	155	6	users	user	NOUN
crl-15432	155	7	’	'	PUNCT
crl-15432	155	8	perceptions	perception	NOUN
crl-15432	155	9	.	.	PUNCT
crl-15432	155	10	”	"	PUNCT
crl-15432	156	1	23	23	NUM
crl-15432	156	2	.	.	PUNCT
crl-15432	157	1	bruce	bruce	PROPN
crl-15432	157	2	thompson	thompson	PROPN
crl-15432	157	3	,	,	PUNCT
crl-15432	157	4	colleen	colleen	PROPN
crl-15432	157	5	cook	cook	PROPN
crl-15432	157	6	,	,	PUNCT
crl-15432	157	7	and	and	CCONJ
crl-15432	157	8	fred	fred	PROPN
crl-15432	157	9	heath	heath	PROPN
crl-15432	157	10	,	,	PUNCT
crl-15432	157	11	“	"	PUNCT
crl-15432	157	12	how	how	SCONJ
crl-15432	157	13	many	many	ADJ
crl-15432	157	14	dimensions	dimension	NOUN
crl-15432	157	15	does	do	AUX
crl-15432	157	16	it	it	PRON
crl-15432	157	17	take	take	VERB
crl-15432	157	18	to	to	PART
crl-15432	157	19	measure	measure	VERB
crl-15432	157	20	users	user	NOUN
crl-15432	157	21	’	’	PART
crl-15432	157	22	perceptions	perception	NOUN
crl-15432	157	23	of	of	ADP
crl-15432	157	24	libraries	library	NOUN
crl-15432	157	25	?	?	PUNCT
crl-15432	157	26	:	:	PUNCT
crl-15432	157	27	a	a	DET
crl-15432	157	28	‘	'	PUNCT
crl-15432	157	29	libqual+	libqual+	NOUN
crl-15432	157	30	’	'	PUNCT
crl-15432	157	31	study	study	NOUN
crl-15432	157	32	,	,	PUNCT
crl-15432	157	33	”	"	PUNCT
crl-15432	157	34	portal	portal	ADJ
crl-15432	157	35	:	:	PUNCT
crl-15432	157	36	libraries	library	NOUN
crl-15432	157	37	and	and	CCONJ
crl-15432	157	38	the	the	DET
crl-15432	157	39	acad­	acad­	PROPN
crl-15432	157	40	emy	emy	PROPN
crl-15432	157	41	(	(	PUNCT
crl-15432	157	42	under	under	ADP
crl-15432	157	43	review	review	NOUN
crl-15432	157	44	)	)	PUNCT
crl-15432	157	45	.	.	PUNCT
crl-15432	158	1	http://www.bizjournals.com/sanantonio/stories/2000/01/03/story1.html	http://www.bizjournals.com/sanantonio/stories/2000/01/03/story1.html	X