id	sid	tid	token	lemma	pos
crl-15498	1	1	foley.p65	foley.p65	PROPN
crl-15498	1	2	36	36	NUM
crl-15498	1	3	college	college	PROPN
crl-15498	1	4	&	&	CCONJ
crl-15498	1	5	research	research	PROPN
crl-15498	1	6	libraries	library	NOUN
crl-15498	1	7	january	january	PROPN
crl-15498	1	8	2002	2002	NUM
crl-15498	1	9	36	36	NUM
crl-15498	1	10	instant	instant	ADJ
crl-15498	1	11	messaging	messaging	NOUN
crl-15498	1	12	reference	reference	NOUN
crl-15498	1	13	in	in	ADP
crl-15498	1	14	an	an	DET
crl-15498	1	15	academic	academic	ADJ
crl-15498	1	16	library	library	NOUN
crl-15498	1	17	:	:	PUNCT
crl-15498	1	18	a	a	DET
crl-15498	1	19	case	case	NOUN
crl-15498	1	20	study	study	NOUN
crl-15498	1	21	marianne	marianne	PROPN
crl-15498	1	22	foley	foley	PROPN
crl-15498	1	23	marianne	marianne	PROPN
crl-15498	1	24	foley	foley	PROPN
crl-15498	1	25	is	be	AUX
crl-15498	1	26	the	the	DET
crl-15498	1	27	systems	system	NOUN
crl-15498	1	28	librarian	librarian	PROPN
crl-15498	1	29	at	at	ADP
crl-15498	1	30	suny	suny	PROPN
crl-15498	1	31	college	college	PROPN
crl-15498	1	32	at	at	ADP
crl-15498	1	33	buffalo	buffalo	PROPN
crl-15498	1	34	,	,	PUNCT
crl-15498	1	35	e	e	NOUN
crl-15498	1	36	-	-	NOUN
crl-15498	1	37	mail	mail	NOUN
crl-15498	1	38	:	:	PUNCT
crl-15498	1	39	foley@buffalostate.edu	foley@buffalostate.edu	X
crl-15498	1	40	.	.	PUNCT
crl-15498	2	1	most	most	ADJ
crl-15498	2	2	academic	academic	ADJ
crl-15498	2	3	libraries	library	NOUN
crl-15498	2	4	offer	offer	VERB
crl-15498	2	5	some	some	DET
crl-15498	2	6	form	form	NOUN
crl-15498	2	7	of	of	ADP
crl-15498	2	8	digital	digital	ADJ
crl-15498	2	9	reference	reference	NOUN
crl-15498	2	10	service	service	NOUN
crl-15498	2	11	through	through	ADP
crl-15498	2	12	e	e	NOUN
crl-15498	2	13	-	-	NOUN
crl-15498	2	14	mail	mail	NOUN
crl-15498	2	15	or	or	CCONJ
crl-15498	2	16	web	web	NOUN
crl-15498	2	17	forms	form	NOUN
crl-15498	2	18	.	.	PUNCT
crl-15498	3	1	now	now	ADV
crl-15498	3	2	many	many	ADJ
crl-15498	3	3	libraries	library	NOUN
crl-15498	3	4	are	be	AUX
crl-15498	3	5	moving	move	VERB
crl-15498	3	6	toward	toward	ADP
crl-15498	3	7	an	an	DET
crl-15498	3	8	almost	almost	ADV
crl-15498	3	9	-	-	PUNCT
crl-15498	3	10	immediate	immediate	ADJ
crl-15498	3	11	form	form	NOUN
crl-15498	3	12	of	of	ADP
crl-15498	3	13	digital	digital	ADJ
crl-15498	3	14	reference	reference	NOUN
crl-15498	3	15	:	:	PUNCT
crl-15498	3	16	instant	instant	ADJ
crl-15498	3	17	messaging	messaging	NOUN
crl-15498	3	18	.	.	PUNCT
crl-15498	4	1	during	during	ADP
crl-15498	4	2	the	the	DET
crl-15498	4	3	2000—2001	2000—2001	NUM
crl-15498	4	4	academic	academic	ADJ
crl-15498	4	5	year	year	NOUN
crl-15498	4	6	,	,	PUNCT
crl-15498	4	7	the	the	DET
crl-15498	4	8	general	general	ADJ
crl-15498	4	9	libraries	library	NOUN
crl-15498	4	10	of	of	ADP
crl-15498	4	11	the	the	DET
crl-15498	4	12	university	university	NOUN
crl-15498	4	13	at	at	ADP
crl-15498	4	14	buffalo	buffalo	PROPN
crl-15498	4	15	conducted	conduct	VERB
crl-15498	4	16	a	a	DET
crl-15498	4	17	pilot	pilot	NOUN
crl-15498	4	18	project	project	NOUN
crl-15498	4	19	to	to	PART
crl-15498	4	20	assess	assess	VERB
crl-15498	4	21	the	the	DET
crl-15498	4	22	feasibility	feasibility	NOUN
crl-15498	4	23	of	of	ADP
crl-15498	4	24	providing	provide	VERB
crl-15498	4	25	reference	reference	NOUN
crl-15498	4	26	through	through	ADP
crl-15498	4	27	instant	instant	ADJ
crl-15498	4	28	messaging	messaging	NOUN
crl-15498	4	29	.	.	PUNCT
crl-15498	5	1	the	the	DET
crl-15498	5	2	libraries	library	NOUN
crl-15498	5	3	used	use	VERB
crl-15498	5	4	the	the	DET
crl-15498	5	5	popular	popular	ADJ
crl-15498	5	6	“	"	PUNCT
crl-15498	5	7	chat	chat	NOUN
crl-15498	5	8	room	room	NOUN
crl-15498	5	9	”	"	PUNCT
crl-15498	5	10	format	format	NOUN
crl-15498	5	11	and	and	CCONJ
crl-15498	5	12	america	america	PROPN
crl-15498	5	13	online	online	PROPN
crl-15498	5	14	’s	’s	PART
crl-15498	5	15	instant	instant	ADJ
crl-15498	5	16	messenger	messenger	NOUN
crl-15498	5	17	software	software	NOUN
crl-15498	5	18	.	.	PUNCT
crl-15498	6	1	this	this	DET
crl-15498	6	2	article	article	NOUN
crl-15498	6	3	describes	describe	VERB
crl-15498	6	4	the	the	DET
crl-15498	6	5	project	project	NOUN
crl-15498	6	6	,	,	PUNCT
crl-15498	6	7	its	its	PRON
crl-15498	6	8	implementation	implementation	NOUN
crl-15498	6	9	,	,	PUNCT
crl-15498	6	10	the	the	DET
crl-15498	6	11	software	software	NOUN
crl-15498	6	12	used	use	VERB
crl-15498	6	13	,	,	PUNCT
crl-15498	6	14	staffing	staffing	NOUN
crl-15498	6	15	issues	issue	NOUN
crl-15498	6	16	,	,	PUNCT
crl-15498	6	17	and	and	CCONJ
crl-15498	6	18	publicity	publicity	NOUN
crl-15498	6	19	efforts	effort	NOUN
crl-15498	6	20	.	.	PUNCT
crl-15498	7	1	it	it	PRON
crl-15498	7	2	also	also	ADV
crl-15498	7	3	discusses	discuss	VERB
crl-15498	7	4	the	the	DET
crl-15498	7	5	results	result	NOUN
crl-15498	7	6	of	of	ADP
crl-15498	7	7	the	the	DET
crl-15498	7	8	project	project	NOUN
crl-15498	7	9	in	in	ADP
crl-15498	7	10	terms	term	NOUN
crl-15498	7	11	of	of	ADP
crl-15498	7	12	user	user	NOUN
crl-15498	7	13	demographics	demographic	NOUN
crl-15498	7	14	,	,	PUNCT
crl-15498	7	15	satisfaction	satisfaction	NOUN
crl-15498	7	16	levels	level	NOUN
crl-15498	7	17	,	,	PUNCT
crl-15498	7	18	usage	usage	NOUN
crl-15498	7	19	statistics	statistic	NOUN
crl-15498	7	20	,	,	PUNCT
crl-15498	7	21	patron	patron	NOUN
crl-15498	7	22	comments	comment	NOUN
crl-15498	7	23	,	,	PUNCT
crl-15498	7	24	and	and	CCONJ
crl-15498	7	25	librarian	librarian	ADJ
crl-15498	7	26	feedback	feedback	NOUN
crl-15498	7	27	.	.	PUNCT
crl-15498	8	1	finally	finally	ADV
crl-15498	8	2	,	,	PUNCT
crl-15498	8	3	the	the	DET
crl-15498	8	4	article	article	NOUN
crl-15498	8	5	offers	offer	VERB
crl-15498	8	6	conclusions	conclusion	NOUN
crl-15498	8	7	about	about	ADP
crl-15498	8	8	offering	offer	VERB
crl-15498	8	9	instant	instant	ADJ
crl-15498	8	10	messaging	messaging	NOUN
crl-15498	8	11	reference	reference	NOUN
crl-15498	8	12	in	in	ADP
crl-15498	8	13	a	a	DET
crl-15498	8	14	large	large	ADJ
crl-15498	8	15	academic	academic	ADJ
crl-15498	8	16	library	library	NOUN
crl-15498	8	17	.	.	PUNCT
crl-15498	9	1	ost	ost	VERB
crl-15498	9	2	academic	academic	ADJ
crl-15498	9	3	libraries	library	NOUN
crl-15498	9	4	offer	offer	VERB
crl-15498	9	5	some	some	DET
crl-15498	9	6	form	form	NOUN
crl-15498	9	7	of	of	ADP
crl-15498	9	8	digital	digital	ADJ
crl-15498	9	9	reference	reference	NOUN
crl-15498	9	10	service	service	NOUN
crl-15498	9	11	.	.	PUNCT
crl-15498	10	1	digital	digital	ADJ
crl-15498	10	2	reference	reference	NOUN
crl-15498	10	3	,	,	PUNCT
crl-15498	10	4	also	also	ADV
crl-15498	10	5	known	know	VERB
crl-15498	10	6	as	as	ADP
crl-15498	10	7	online	online	ADJ
crl-15498	10	8	reference	reference	NOUN
crl-15498	10	9	,	,	PUNCT
crl-15498	10	10	electronic	electronic	ADJ
crl-15498	10	11	reference	reference	NOUN
crl-15498	10	12	,	,	PUNCT
crl-15498	10	13	and	and	CCONJ
crl-15498	10	14	e	e	NOUN
crl-15498	10	15	-	-	NOUN
crl-15498	10	16	reference	reference	NOUN
crl-15498	10	17	,	,	PUNCT
crl-15498	10	18	uses	use	VERB
crl-15498	10	19	the	the	DET
crl-15498	10	20	internet	internet	NOUN
crl-15498	10	21	to	to	PART
crl-15498	10	22	allow	allow	VERB
crl-15498	10	23	librarians	librarian	NOUN
crl-15498	10	24	to	to	PART
crl-15498	10	25	communicate	communicate	VERB
crl-15498	10	26	online	online	ADV
crl-15498	10	27	with	with	ADP
crl-15498	10	28	users	user	NOUN
crl-15498	10	29	beyond	beyond	ADP
crl-15498	10	30	library	library	ADJ
crl-15498	10	31	walls	wall	NOUN
crl-15498	10	32	.	.	PUNCT
crl-15498	11	1	e	e	X
crl-15498	11	2	-	-	NOUN
crl-15498	11	3	mail	mail	NOUN
crl-15498	11	4	and	and	CCONJ
crl-15498	11	5	web	web	NOUN
crl-15498	11	6	forms	form	NOUN
crl-15498	11	7	have	have	AUX
crl-15498	11	8	become	become	VERB
crl-15498	11	9	the	the	DET
crl-15498	11	10	most	most	ADV
crl-15498	11	11	common	common	ADJ
crl-15498	11	12	forms	form	NOUN
crl-15498	11	13	of	of	ADP
crl-15498	11	14	digital	digital	ADJ
crl-15498	11	15	reference	reference	NOUN
crl-15498	11	16	,	,	PUNCT
crl-15498	11	17	but	but	CCONJ
crl-15498	11	18	these	these	DET
crl-15498	11	19	impersonal	impersonal	ADJ
crl-15498	11	20	methods	method	NOUN
crl-15498	11	21	involve	involve	VERB
crl-15498	11	22	some	some	DET
crl-15498	11	23	time	time	NOUN
crl-15498	11	24	delay	delay	NOUN
crl-15498	11	25	.	.	PUNCT
crl-15498	12	1	many	many	ADJ
crl-15498	12	2	libraries	library	NOUN
crl-15498	12	3	now	now	ADV
crl-15498	12	4	are	be	AUX
crl-15498	12	5	turning	turn	VERB
crl-15498	12	6	to	to	ADP
crl-15498	12	7	an	an	DET
crl-15498	12	8	almost	almost	ADV
crl-15498	12	9	-	-	PUNCT
crl-15498	12	10	immediate	immediate	ADJ
crl-15498	12	11	,	,	PUNCT
crl-15498	12	12	slightly	slightly	ADV
crl-15498	12	13	more	more	ADV
crl-15498	12	14	sophisticated	sophisticated	ADJ
crl-15498	12	15	form	form	NOUN
crl-15498	12	16	of	of	ADP
crl-15498	12	17	digital	digital	ADJ
crl-15498	12	18	reference	reference	NOUN
crl-15498	12	19	:	:	PUNCT
crl-15498	12	20	instant	instant	ADJ
crl-15498	12	21	messaging.1	messaging.1	PROPN
crl-15498	12	22	the	the	DET
crl-15498	12	23	general	general	ADJ
crl-15498	12	24	libraries	library	NOUN
crl-15498	12	25	of	of	ADP
crl-15498	12	26	the	the	DET
crl-15498	12	27	university	university	NOUN
crl-15498	12	28	at	at	ADP
crl-15498	12	29	buffalo	buffalo	PROPN
crl-15498	12	30	(	(	PUNCT
crl-15498	12	31	ub	ub	PROPN
crl-15498	12	32	)	)	PUNCT
crl-15498	12	33	conducted	conduct	VERB
crl-15498	12	34	a	a	DET
crl-15498	12	35	pilot	pilot	NOUN
crl-15498	12	36	project	project	NOUN
crl-15498	12	37	in	in	ADP
crl-15498	12	38	instant	instant	ADJ
crl-15498	12	39	messaging	messaging	NOUN
crl-15498	12	40	reference	reference	NOUN
crl-15498	12	41	service	service	NOUN
crl-15498	12	42	during	during	ADP
crl-15498	12	43	the	the	DET
crl-15498	12	44	2000—2001	2000—2001	NUM
crl-15498	12	45	academic	academic	ADJ
crl-15498	12	46	year	year	NOUN
crl-15498	12	47	.	.	PUNCT
crl-15498	13	1	the	the	DET
crl-15498	13	2	libraries	library	NOUN
crl-15498	13	3	used	use	VERB
crl-15498	13	4	the	the	DET
crl-15498	13	5	popular	popular	ADJ
crl-15498	13	6	“	"	PUNCT
crl-15498	13	7	chat	chat	NOUN
crl-15498	13	8	room	room	NOUN
crl-15498	13	9	”	"	PUNCT
crl-15498	13	10	format	format	NOUN
crl-15498	13	11	and	and	CCONJ
crl-15498	13	12	america	america	PROPN
crl-15498	13	13	online	online	PROPN
crl-15498	13	14	’s	’s	PART
crl-15498	13	15	instant	instant	ADJ
crl-15498	13	16	messenger	messenger	NOUN
crl-15498	13	17	software	software	NOUN
crl-15498	13	18	.	.	PUNCT
crl-15498	14	1	throughout	throughout	ADP
crl-15498	14	2	the	the	DET
crl-15498	14	3	project	project	NOUN
crl-15498	14	4	,	,	PUNCT
crl-15498	14	5	user	user	NOUN
crl-15498	14	6	demographic	demographic	ADJ
crl-15498	14	7	and	and	CCONJ
crl-15498	14	8	satisfaction	satisfaction	NOUN
crl-15498	14	9	statistics	statistic	NOUN
crl-15498	14	10	,	,	PUNCT
crl-15498	14	11	user	user	NOUN
crl-15498	14	12	comments	comment	NOUN
crl-15498	14	13	,	,	PUNCT
crl-15498	14	14	and	and	CCONJ
crl-15498	14	15	usage	usage	NOUN
crl-15498	14	16	data	datum	NOUN
crl-15498	14	17	were	be	AUX
crl-15498	14	18	collected	collect	VERB
crl-15498	14	19	.	.	PUNCT
crl-15498	15	1	when	when	SCONJ
crl-15498	15	2	the	the	DET
crl-15498	15	3	pilot	pilot	NOUN
crl-15498	15	4	concluded	conclude	VERB
crl-15498	15	5	,	,	PUNCT
crl-15498	15	6	this	this	DET
crl-15498	15	7	information	information	NOUN
crl-15498	15	8	was	be	AUX
crl-15498	15	9	reviewed	review	VERB
crl-15498	15	10	together	together	ADV
crl-15498	15	11	with	with	ADP
crl-15498	15	12	librarian	librarian	ADJ
crl-15498	15	13	input	input	NOUN
crl-15498	15	14	,	,	PUNCT
crl-15498	15	15	software	software	NOUN
crl-15498	15	16	performance	performance	NOUN
crl-15498	15	17	,	,	PUNCT
crl-15498	15	18	staffing	staffing	NOUN
crl-15498	15	19	issues	issue	NOUN
crl-15498	15	20	,	,	PUNCT
crl-15498	15	21	and	and	CCONJ
crl-15498	15	22	publicity	publicity	NOUN
crl-15498	15	23	to	to	PART
crl-15498	15	24	determine	determine	VERB
crl-15498	15	25	the	the	DET
crl-15498	15	26	viability	viability	NOUN
crl-15498	15	27	of	of	ADP
crl-15498	15	28	providing	provide	VERB
crl-15498	15	29	instant	instant	ADJ
crl-15498	15	30	messaging	messaging	NOUN
crl-15498	15	31	reference	reference	NOUN
crl-15498	15	32	on	on	ADP
crl-15498	15	33	a	a	DET
crl-15498	15	34	regular	regular	ADJ
crl-15498	15	35	basis	basis	NOUN
crl-15498	15	36	.	.	PUNCT
crl-15498	16	1	this	this	DET
crl-15498	16	2	article	article	NOUN
crl-15498	16	3	describes	describe	VERB
crl-15498	16	4	the	the	DET
crl-15498	16	5	project	project	NOUN
crl-15498	16	6	,	,	PUNCT
crl-15498	16	7	its	its	PRON
crl-15498	16	8	implementation	implementation	NOUN
crl-15498	16	9	,	,	PUNCT
crl-15498	16	10	the	the	DET
crl-15498	16	11	software	software	NOUN
crl-15498	16	12	used	use	VERB
crl-15498	16	13	,	,	PUNCT
crl-15498	16	14	staffing	staffing	NOUN
crl-15498	16	15	issues	issue	NOUN
crl-15498	16	16	,	,	PUNCT
crl-15498	16	17	and	and	CCONJ
crl-15498	16	18	publicity	publicity	NOUN
crl-15498	16	19	efforts	effort	NOUN
crl-15498	16	20	.	.	PUNCT
crl-15498	17	1	it	it	PRON
crl-15498	17	2	also	also	ADV
crl-15498	17	3	discusses	discuss	VERB
crl-15498	17	4	the	the	DET
crl-15498	17	5	results	result	NOUN
crl-15498	17	6	of	of	ADP
crl-15498	17	7	the	the	DET
crl-15498	17	8	project	project	NOUN
crl-15498	17	9	and	and	CCONJ
crl-15498	17	10	gives	give	VERB
crl-15498	17	11	conclusions	conclusion	NOUN
crl-15498	17	12	.	.	PUNCT
crl-15498	18	1	what	what	PRON
crl-15498	18	2	is	be	AUX
crl-15498	18	3	instant	instant	ADJ
crl-15498	18	4	messaging	messaging	NOUN
crl-15498	18	5	?	?	PUNCT
crl-15498	19	1	instant	instant	ADJ
crl-15498	19	2	messaging	messaging	NOUN
crl-15498	19	3	(	(	PUNCT
crl-15498	19	4	i	i	NOUN
crl-15498	19	5	m	m	VERB
crl-15498	19	6	)	)	PUNCT
crl-15498	19	7	has	have	AUX
crl-15498	19	8	become	become	VERB
crl-15498	19	9	a	a	DET
crl-15498	19	10	popular	popular	ADJ
crl-15498	19	11	communication	communication	NOUN
crl-15498	19	12	method	method	NOUN
crl-15498	19	13	,	,	PUNCT
crl-15498	19	14	especially	especially	ADV
crl-15498	19	15	among	among	ADP
crl-15498	19	16	younger	young	ADJ
crl-15498	19	17	people	people	NOUN
crl-15498	19	18	who	who	PRON
crl-15498	19	19	form	form	VERB
crl-15498	19	20	a	a	DET
crl-15498	19	21	large	large	ADJ
crl-15498	19	22	segment	segment	NOUN
crl-15498	19	23	of	of	ADP
crl-15498	19	24	the	the	DET
crl-15498	19	25	libraries	library	NOUN
crl-15498	19	26	’	'	PUNCT
crl-15498	19	27	patron	patron	NOUN
crl-15498	19	28	population	population	NOUN
crl-15498	19	29	.	.	PUNCT
crl-15498	20	1	simply	simply	ADV
crl-15498	20	2	stated	state	VERB
crl-15498	20	3	,	,	PUNCT
crl-15498	20	4	i	i	PRON
crl-15498	20	5	m	m	VERB
crl-15498	20	6	is	be	AUX
crl-15498	20	7	real	real	ADJ
crl-15498	20	8	-	-	PUNCT
crl-15498	20	9	time	time	NOUN
crl-15498	20	10	online	online	ADJ
crl-15498	20	11	communication	communication	NOUN
crl-15498	20	12	between	between	ADP
crl-15498	20	13	two	two	NUM
crl-15498	20	14	or	or	CCONJ
crl-15498	20	15	more	more	ADJ
crl-15498	20	16	people	people	NOUN
crl-15498	20	17	.	.	PUNCT
crl-15498	21	1	the	the	DET
crl-15498	21	2	medium	medium	NOUN
crl-15498	21	3	enables	enable	VERB
crl-15498	21	4	people	people	NOUN
crl-15498	21	5	to	to	PART
crl-15498	21	6	“	"	PUNCT
crl-15498	21	7	chat	chat	VERB
crl-15498	21	8	”	"	PUNCT
crl-15498	21	9	via	via	ADP
crl-15498	21	10	the	the	DET
crl-15498	21	11	internet	internet	NOUN
crl-15498	21	12	by	by	ADP
crl-15498	21	13	rapidly	rapidly	ADV
crl-15498	21	14	exinstant	exinstant	ADJ
crl-15498	21	15	messaging	messaging	NOUN
crl-15498	21	16	reference	reference	NOUN
crl-15498	21	17	in	in	ADP
crl-15498	21	18	an	an	DET
crl-15498	21	19	academic	academic	ADJ
crl-15498	21	20	library	library	NOUN
crl-15498	21	21	37	37	NUM
crl-15498	21	22	changing	change	VERB
crl-15498	21	23	text	text	NOUN
crl-15498	21	24	messages	message	NOUN
crl-15498	21	25	.	.	PUNCT
crl-15498	22	1	one	one	NUM
crl-15498	22	2	user	user	NOUN
crl-15498	22	3	chats	chat	NOUN
crl-15498	22	4	with	with	ADP
crl-15498	22	5	another	another	DET
crl-15498	22	6	user	user	NOUN
crl-15498	22	7	by	by	ADP
crl-15498	22	8	typing	type	VERB
crl-15498	22	9	a	a	DET
crl-15498	22	10	message	message	NOUN
crl-15498	22	11	into	into	ADP
crl-15498	22	12	a	a	DET
crl-15498	22	13	specialized	specialized	ADJ
crl-15498	22	14	window	window	NOUN
crl-15498	22	15	,	,	PUNCT
crl-15498	22	16	or	or	CCONJ
crl-15498	22	17	“	"	PUNCT
crl-15498	22	18	chat	chat	NOUN
crl-15498	22	19	room	room	NOUN
crl-15498	22	20	,	,	PUNCT
crl-15498	22	21	”	"	PUNCT
crl-15498	22	22	generated	generate	VERB
crl-15498	22	23	by	by	ADP
crl-15498	22	24	i	i	PROPN
crl-15498	22	25	m	m	PROPN
crl-15498	22	26	software	software	NOUN
crl-15498	22	27	.	.	PUNCT
crl-15498	23	1	the	the	DET
crl-15498	23	2	message	message	NOUN
crl-15498	23	3	appears	appear	VERB
crl-15498	23	4	almost	almost	ADV
crl-15498	23	5	immediately	immediately	ADV
crl-15498	23	6	on	on	ADP
crl-15498	23	7	the	the	DET
crl-15498	23	8	other	other	ADJ
crl-15498	23	9	user	user	NOUN
crl-15498	23	10	’s	’s	PART
crl-15498	23	11	screen	screen	NOUN
crl-15498	23	12	.	.	PUNCT
crl-15498	24	1	the	the	DET
crl-15498	24	2	recipient	recipient	NOUN
crl-15498	24	3	reads	read	VERB
crl-15498	24	4	it	it	PRON
crl-15498	24	5	and	and	CCONJ
crl-15498	24	6	replies	reply	VERB
crl-15498	24	7	by	by	ADP
crl-15498	24	8	typing	type	VERB
crl-15498	24	9	a	a	DET
crl-15498	24	10	response	response	NOUN
crl-15498	24	11	.	.	PUNCT
crl-15498	25	1	only	only	ADV
crl-15498	25	2	an	an	DET
crl-15498	25	3	internet	internet	NOUN
crl-15498	25	4	connection	connection	NOUN
crl-15498	25	5	is	be	AUX
crl-15498	25	6	required	require	VERB
crl-15498	25	7	to	to	PART
crl-15498	25	8	access	access	VERB
crl-15498	25	9	basic	basic	ADJ
crl-15498	25	10	chat	chat	NOUN
crl-15498	25	11	systems	system	NOUN
crl-15498	25	12	.	.	PUNCT
crl-15498	26	1	typically	typically	ADV
crl-15498	26	2	,	,	PUNCT
crl-15498	26	3	the	the	DET
crl-15498	26	4	i	i	PROPN
crl-15498	26	5	m	m	PROPN
crl-15498	26	6	system	system	NOUN
crl-15498	26	7	emits	emit	NOUN
crl-15498	26	8	sounds	sound	VERB
crl-15498	26	9	when	when	SCONJ
crl-15498	26	10	a	a	DET
crl-15498	26	11	person	person	NOUN
crl-15498	26	12	transmits	transmit	VERB
crl-15498	26	13	or	or	CCONJ
crl-15498	26	14	receives	receive	VERB
crl-15498	26	15	a	a	DET
crl-15498	26	16	message	message	NOUN
crl-15498	26	17	.	.	PUNCT
crl-15498	27	1	several	several	ADJ
crl-15498	27	2	people	people	NOUN
crl-15498	27	3	can	can	AUX
crl-15498	27	4	chat	chat	VERB
crl-15498	27	5	at	at	ADP
crl-15498	27	6	one	one	NUM
crl-15498	27	7	time	time	NOUN
crl-15498	27	8	because	because	SCONJ
crl-15498	27	9	all	all	DET
crl-15498	27	10	users	user	NOUN
crl-15498	27	11	see	see	VERB
crl-15498	27	12	messages	message	NOUN
crl-15498	27	13	that	that	PRON
crl-15498	27	14	appear	appear	VERB
crl-15498	27	15	in	in	ADP
crl-15498	27	16	the	the	DET
crl-15498	27	17	chat	chat	NOUN
crl-15498	27	18	room	room	NOUN
crl-15498	27	19	.	.	PUNCT
crl-15498	28	1	those	those	PRON
crl-15498	28	2	who	who	PRON
crl-15498	28	3	want	want	VERB
crl-15498	28	4	to	to	PART
crl-15498	28	5	chat	chat	VERB
crl-15498	28	6	privately	privately	ADV
crl-15498	28	7	create	create	VERB
crl-15498	28	8	a	a	DET
crl-15498	28	9	private	private	ADJ
crl-15498	28	10	chat	chat	NOUN
crl-15498	28	11	room	room	NOUN
crl-15498	28	12	where	where	SCONJ
crl-15498	28	13	only	only	ADV
crl-15498	28	14	invited	invite	VERB
crl-15498	28	15	users	user	NOUN
crl-15498	28	16	may	may	AUX
crl-15498	28	17	participate	participate	VERB
crl-15498	28	18	.	.	PUNCT
crl-15498	29	1	some	some	DET
crl-15498	29	2	i	i	PRON
crl-15498	29	3	m	m	VERB
crl-15498	29	4	products	product	NOUN
crl-15498	29	5	allow	allow	VERB
crl-15498	29	6	users	user	NOUN
crl-15498	29	7	to	to	PART
crl-15498	29	8	send	send	VERB
crl-15498	29	9	images	image	NOUN
crl-15498	29	10	and	and	CCONJ
crl-15498	29	11	video	video	NOUN
crl-15498	29	12	,	,	PUNCT
crl-15498	29	13	play	play	NOUN
crl-15498	29	14	games	game	NOUN
crl-15498	29	15	,	,	PUNCT
crl-15498	29	16	exchange	exchange	NOUN
crl-15498	29	17	files	file	NOUN
crl-15498	29	18	,	,	PUNCT
crl-15498	29	19	and	and	CCONJ
crl-15498	29	20	synchronize	synchronize	VERB
crl-15498	29	21	web	web	NOUN
crl-15498	29	22	browsing	browsing	NOUN
crl-15498	29	23	.	.	PUNCT
crl-15498	30	1	computers	computer	NOUN
crl-15498	30	2	equipped	equip	VERB
crl-15498	30	3	with	with	ADP
crl-15498	30	4	microphones	microphone	NOUN
crl-15498	30	5	enable	enable	VERB
crl-15498	30	6	users	user	NOUN
crl-15498	30	7	to	to	PART
crl-15498	30	8	chat	chat	VERB
crl-15498	30	9	in	in	ADP
crl-15498	30	10	the	the	DET
crl-15498	30	11	literal	literal	ADJ
crl-15498	30	12	(	(	PUNCT
crl-15498	30	13	verbal	verbal	ADJ
crl-15498	30	14	)	)	PUNCT
crl-15498	30	15	sense	sense	NOUN
crl-15498	30	16	,	,	PUNCT
crl-15498	30	17	although	although	SCONJ
crl-15498	30	18	system	system	NOUN
crl-15498	30	19	hardware	hardware	NOUN
crl-15498	30	20	and	and	CCONJ
crl-15498	30	21	connection	connection	NOUN
crl-15498	30	22	restraints	restraint	NOUN
crl-15498	30	23	can	can	AUX
crl-15498	30	24	introduce	introduce	VERB
crl-15498	30	25	annoying	annoying	ADJ
crl-15498	30	26	breaks	break	NOUN
crl-15498	30	27	in	in	ADP
crl-15498	30	28	transmission	transmission	NOUN
crl-15498	30	29	.	.	PUNCT
crl-15498	31	1	a	a	DET
crl-15498	31	2	growing	grow	VERB
crl-15498	31	3	number	number	NOUN
crl-15498	31	4	of	of	ADP
crl-15498	31	5	companies	company	NOUN
crl-15498	31	6	produce	produce	VERB
crl-15498	31	7	i	i	PROPN
crl-15498	31	8	m	m	VERB
crl-15498	31	9	software	software	NOUN
crl-15498	31	10	,	,	PUNCT
crl-15498	31	11	and	and	CCONJ
crl-15498	31	12	although	although	SCONJ
crl-15498	31	13	these	these	DET
crl-15498	31	14	competing	compete	VERB
crl-15498	31	15	products	product	NOUN
crl-15498	31	16	function	function	VERB
crl-15498	31	17	in	in	ADP
crl-15498	31	18	a	a	DET
crl-15498	31	19	similar	similar	ADJ
crl-15498	31	20	way	way	NOUN
crl-15498	31	21	,	,	PUNCT
crl-15498	31	22	no	no	DET
crl-15498	31	23	software	software	NOUN
crl-15498	31	24	standard	standard	NOUN
crl-15498	31	25	currently	currently	ADV
crl-15498	31	26	exists	exist	VERB
crl-15498	31	27	.	.	PUNCT
crl-15498	32	1	furthermore	furthermore	ADV
crl-15498	32	2	,	,	PUNCT
crl-15498	32	3	company	company	NOUN
crl-15498	32	4	mergers	merger	NOUN
crl-15498	32	5	and	and	CCONJ
crl-15498	32	6	acquisitions	acquisition	NOUN
crl-15498	32	7	are	be	AUX
crl-15498	32	8	common	common	ADJ
crl-15498	32	9	.	.	PUNCT
crl-15498	33	1	a	a	DET
crl-15498	33	2	system	system	NOUN
crl-15498	33	3	that	that	PRON
crl-15498	33	4	is	be	AUX
crl-15498	33	5	here	here	ADV
crl-15498	33	6	today	today	NOUN
crl-15498	33	7	may	may	AUX
crl-15498	33	8	be	be	AUX
crl-15498	33	9	gone	go	VERB
crl-15498	33	10	tomorrow	tomorrow	NOUN
crl-15498	33	11	;	;	PUNCT
crl-15498	33	12	free	free	ADJ
crl-15498	33	13	products	product	NOUN
crl-15498	33	14	mutate	mutate	VERB
crl-15498	33	15	to	to	ADP
crl-15498	33	16	fee	fee	NOUN
crl-15498	33	17	-	-	PUNCT
crl-15498	33	18	based	base	VERB
crl-15498	33	19	services	service	NOUN
crl-15498	33	20	.	.	PUNCT
crl-15498	34	1	i	i	PRON
crl-15498	34	2	m	m	VERB
crl-15498	34	3	presents	present	VERB
crl-15498	34	4	an	an	DET
crl-15498	34	5	alternative	alternative	NOUN
crl-15498	34	6	for	for	ADP
crl-15498	34	7	librarians	librarian	NOUN
crl-15498	34	8	seeking	seek	VERB
crl-15498	34	9	to	to	PART
crl-15498	34	10	reshape	reshape	VERB
crl-15498	34	11	the	the	DET
crl-15498	34	12	delivery	delivery	NOUN
crl-15498	34	13	of	of	ADP
crl-15498	34	14	reference	reference	NOUN
crl-15498	34	15	services.2	services.2	VERB
crl-15498	34	16	because	because	SCONJ
crl-15498	34	17	physical	physical	ADJ
crl-15498	34	18	boundaries	boundary	NOUN
crl-15498	34	19	do	do	AUX
crl-15498	34	20	not	not	PART
crl-15498	34	21	stand	stand	VERB
crl-15498	34	22	in	in	ADP
crl-15498	34	23	the	the	DET
crl-15498	34	24	way	way	NOUN
crl-15498	34	25	of	of	ADP
crl-15498	34	26	communication	communication	NOUN
crl-15498	34	27	,	,	PUNCT
crl-15498	34	28	it	it	PRON
crl-15498	34	29	is	be	AUX
crl-15498	34	30	possible	possible	ADJ
crl-15498	34	31	to	to	PART
crl-15498	34	32	reach	reach	VERB
crl-15498	34	33	remote	remote	ADJ
crl-15498	34	34	users	user	NOUN
crl-15498	34	35	across	across	ADP
crl-15498	34	36	campus	campus	NOUN
crl-15498	34	37	and	and	CCONJ
crl-15498	34	38	around	around	ADP
crl-15498	34	39	the	the	DET
crl-15498	34	40	world	world	NOUN
crl-15498	34	41	.	.	PUNCT
crl-15498	35	1	in	in	ADP
crl-15498	35	2	addition	addition	NOUN
crl-15498	35	3	to	to	ADP
crl-15498	35	4	immediacy	immediacy	NOUN
crl-15498	35	5	,	,	PUNCT
crl-15498	35	6	convenience	convenience	NOUN
crl-15498	35	7	,	,	PUNCT
crl-15498	35	8	and	and	CCONJ
crl-15498	35	9	accessibility	accessibility	NOUN
crl-15498	35	10	,	,	PUNCT
crl-15498	35	11	online	online	ADJ
crl-15498	35	12	reference	reference	NOUN
crl-15498	35	13	offers	offer	VERB
crl-15498	35	14	other	other	ADJ
crl-15498	35	15	advantages	advantage	NOUN
crl-15498	35	16	.	.	PUNCT
crl-15498	36	1	patrons	patron	NOUN
crl-15498	36	2	who	who	PRON
crl-15498	36	3	are	be	AUX
crl-15498	36	4	embarrassed	embarrassed	ADJ
crl-15498	36	5	by	by	ADP
crl-15498	36	6	the	the	DET
crl-15498	36	7	nature	nature	NOUN
crl-15498	36	8	of	of	ADP
crl-15498	36	9	their	their	PRON
crl-15498	36	10	question	question	NOUN
crl-15498	36	11	or	or	CCONJ
crl-15498	36	12	their	their	PRON
crl-15498	36	13	lack	lack	NOUN
crl-15498	36	14	of	of	ADP
crl-15498	36	15	knowledge	knowledge	NOUN
crl-15498	36	16	can	can	AUX
crl-15498	36	17	remain	remain	VERB
crl-15498	36	18	anonymous	anonymous	ADJ
crl-15498	36	19	during	during	ADP
crl-15498	36	20	i	i	PROPN
crl-15498	36	21	m	m	PROPN
crl-15498	36	22	reference	reference	NOUN
crl-15498	36	23	.	.	PUNCT
crl-15498	37	1	interactive	interactive	ADJ
crl-15498	37	2	text	text	NOUN
crl-15498	37	3	communication	communication	NOUN
crl-15498	37	4	accommodates	accommodate	VERB
crl-15498	37	5	multiple	multiple	ADJ
crl-15498	37	6	learning	learning	NOUN
crl-15498	37	7	styles	style	NOUN
crl-15498	37	8	,	,	PUNCT
crl-15498	37	9	the	the	DET
crl-15498	37	10	hearing	hearing	NOUN
crl-15498	37	11	impaired	impair	VERB
crl-15498	37	12	,	,	PUNCT
crl-15498	37	13	and	and	CCONJ
crl-15498	37	14	people	people	NOUN
crl-15498	37	15	who	who	PRON
crl-15498	37	16	are	be	AUX
crl-15498	37	17	not	not	PART
crl-15498	37	18	native	native	ADJ
crl-15498	37	19	english	english	ADJ
crl-15498	37	20	speakers	speaker	NOUN
crl-15498	37	21	.	.	PUNCT
crl-15498	38	1	complicated	complicate	VERB
crl-15498	38	2	urls	url	NOUN
crl-15498	38	3	that	that	PRON
crl-15498	38	4	prove	prove	VERB
crl-15498	38	5	difficult	difficult	ADJ
crl-15498	38	6	to	to	PART
crl-15498	38	7	communicate	communicate	VERB
crl-15498	38	8	correctly	correctly	ADV
crl-15498	38	9	over	over	ADP
crl-15498	38	10	the	the	DET
crl-15498	38	11	phone	phone	NOUN
crl-15498	38	12	,	,	PUNCT
crl-15498	38	13	and	and	CCONJ
crl-15498	38	14	even	even	ADV
crl-15498	38	15	at	at	ADP
crl-15498	38	16	the	the	DET
crl-15498	38	17	reference	reference	NOUN
crl-15498	38	18	desk	desk	NOUN
crl-15498	38	19	,	,	PUNCT
crl-15498	38	20	can	can	AUX
crl-15498	38	21	be	be	AUX
crl-15498	38	22	easily	easily	ADV
crl-15498	38	23	transferred	transfer	VERB
crl-15498	38	24	during	during	ADP
crl-15498	38	25	online	online	ADJ
crl-15498	38	26	reference.3	reference.3	NOUN
crl-15498	38	27	unlike	unlike	ADP
crl-15498	38	28	e	e	NOUN
crl-15498	38	29	-	-	NOUN
crl-15498	38	30	mail	mail	NOUN
crl-15498	38	31	and	and	CCONJ
crl-15498	38	32	web	web	NOUN
crl-15498	38	33	forms	form	NOUN
crl-15498	38	34	,	,	PUNCT
crl-15498	38	35	i	i	PRON
crl-15498	38	36	m	m	VERB
crl-15498	38	37	is	be	AUX
crl-15498	38	38	well	well	ADV
crl-15498	38	39	suited	suited	ADJ
crl-15498	38	40	to	to	ADP
crl-15498	38	41	conducting	conduct	VERB
crl-15498	38	42	reference	reference	NOUN
crl-15498	38	43	interviews	interview	NOUN
crl-15498	38	44	,	,	PUNCT
crl-15498	38	45	clarifying	clarify	VERB
crl-15498	38	46	questions	question	NOUN
crl-15498	38	47	,	,	PUNCT
crl-15498	38	48	and	and	CCONJ
crl-15498	38	49	receiving	receive	VERB
crl-15498	38	50	feedback.4	feedback.4	PROPN
crl-15498	38	51	furthermore	furthermore	ADV
crl-15498	38	52	,	,	PUNCT
crl-15498	38	53	it	it	PRON
crl-15498	38	54	now	now	ADV
crl-15498	38	55	makes	make	VERB
crl-15498	38	56	telecommuting	telecommute	VERB
crl-15498	38	57	a	a	DET
crl-15498	38	58	practical	practical	ADJ
crl-15498	38	59	alternative	alternative	NOUN
crl-15498	38	60	for	for	ADP
crl-15498	38	61	busy	busy	ADJ
crl-15498	38	62	reference	reference	NOUN
crl-15498	38	63	librarians	librarian	NOUN
crl-15498	38	64	.	.	PUNCT
crl-15498	39	1	however	however	ADV
crl-15498	39	2	,	,	PUNCT
crl-15498	39	3	i	i	PRON
crl-15498	39	4	m	m	VERB
crl-15498	39	5	reference	reference	NOUN
crl-15498	39	6	is	be	AUX
crl-15498	39	7	not	not	PART
crl-15498	39	8	a	a	DET
crl-15498	39	9	panacea	panacea	NOUN
crl-15498	39	10	.	.	PUNCT
crl-15498	40	1	visually	visually	ADV
crl-15498	40	2	impaired	impair	VERB
crl-15498	40	3	users	user	NOUN
crl-15498	40	4	and	and	CCONJ
crl-15498	40	5	people	people	NOUN
crl-15498	40	6	who	who	PRON
crl-15498	40	7	have	have	VERB
crl-15498	40	8	trouble	trouble	NOUN
crl-15498	40	9	typing	type	VERB
crl-15498	40	10	quickly	quickly	ADV
crl-15498	40	11	will	will	AUX
crl-15498	40	12	prefer	prefer	VERB
crl-15498	40	13	other	other	ADJ
crl-15498	40	14	methods.5	methods.5	PROPN
crl-15498	40	15	lengthy	lengthy	ADJ
crl-15498	40	16	,	,	PUNCT
crl-15498	40	17	complicated	complicated	ADJ
crl-15498	40	18	explanations	explanation	NOUN
crl-15498	40	19	can	can	AUX
crl-15498	40	20	become	become	VERB
crl-15498	40	21	unwieldy	unwieldy	ADJ
crl-15498	40	22	,	,	PUNCT
crl-15498	40	23	and	and	CCONJ
crl-15498	40	24	sometimes	sometimes	ADV
crl-15498	40	25	there	there	PRON
crl-15498	40	26	simply	simply	ADV
crl-15498	40	27	is	be	AUX
crl-15498	40	28	no	no	DET
crl-15498	40	29	replacement	replacement	NOUN
crl-15498	40	30	for	for	ADP
crl-15498	40	31	face	face	NOUN
crl-15498	40	32	-	-	PUNCT
crl-15498	40	33	to	to	ADP
crl-15498	40	34	-	-	PUNCT
crl-15498	40	35	face	face	NOUN
crl-15498	40	36	communication	communication	NOUN
crl-15498	40	37	with	with	ADP
crl-15498	40	38	a	a	DET
crl-15498	40	39	reference	reference	NOUN
crl-15498	40	40	librarian	librarian	NOUN
crl-15498	40	41	.	.	PUNCT
crl-15498	41	1	project	project	PROPN
crl-15498	41	2	background	background	NOUN
crl-15498	41	3	ub	ub	INTJ
crl-15498	41	4	is	be	AUX
crl-15498	41	5	the	the	DET
crl-15498	41	6	largest	large	ADJ
crl-15498	41	7	and	and	CCONJ
crl-15498	41	8	most	most	ADV
crl-15498	41	9	comprehensive	comprehensive	ADJ
crl-15498	41	10	campus	campus	NOUN
crl-15498	41	11	in	in	ADP
crl-15498	41	12	the	the	DET
crl-15498	41	13	state	state	NOUN
crl-15498	41	14	university	university	PROPN
crl-15498	41	15	of	of	ADP
crl-15498	41	16	new	new	PROPN
crl-15498	41	17	york	york	PROPN
crl-15498	41	18	system	system	NOUN
crl-15498	41	19	,	,	PUNCT
crl-15498	41	20	with	with	ADP
crl-15498	41	21	approximately	approximately	ADV
crl-15498	41	22	25,000	25,000	NUM
crl-15498	41	23	undergraduate	undergraduate	NOUN
crl-15498	41	24	,	,	PUNCT
crl-15498	41	25	graduate	graduate	NOUN
crl-15498	41	26	,	,	PUNCT
crl-15498	41	27	and	and	CCONJ
crl-15498	41	28	professional	professional	ADJ
crl-15498	41	29	-	-	PUNCT
crl-15498	41	30	degree	degree	NOUN
crl-15498	41	31	students	student	NOUN
crl-15498	41	32	.	.	PUNCT
crl-15498	42	1	the	the	DET
crl-15498	42	2	administration	administration	NOUN
crl-15498	42	3	requires	require	VERB
crl-15498	42	4	all	all	DET
crl-15498	42	5	freshmen	freshman	NOUN
crl-15498	42	6	to	to	PART
crl-15498	42	7	have	have	VERB
crl-15498	42	8	access	access	NOUN
crl-15498	42	9	to	to	ADP
crl-15498	42	10	a	a	DET
crl-15498	42	11	computer	computer	NOUN
crl-15498	42	12	running	run	VERB
crl-15498	42	13	windows	window	NOUN
crl-15498	42	14	98	98	NUM
crl-15498	42	15	,	,	PUNCT
crl-15498	42	16	nt	not	PART
crl-15498	42	17	or	or	CCONJ
crl-15498	42	18	higher	high	ADJ
crl-15498	42	19	,	,	PUNCT
crl-15498	42	20	or	or	CCONJ
crl-15498	42	21	the	the	DET
crl-15498	42	22	apple	apple	NOUN
crl-15498	42	23	os	os	NOUN
crl-15498	42	24	9.0	9.0	NUM
crl-15498	42	25	operating	operating	NOUN
crl-15498	42	26	system	system	NOUN
crl-15498	42	27	.	.	PUNCT
crl-15498	43	1	every	every	DET
crl-15498	43	2	room	room	NOUN
crl-15498	43	3	in	in	ADP
crl-15498	43	4	student	student	NOUN
crl-15498	43	5	housing	housing	NOUN
crl-15498	43	6	is	be	AUX
crl-15498	43	7	wired	wire	VERB
crl-15498	43	8	with	with	ADP
crl-15498	43	9	ethernet	ethernet	NOUN
crl-15498	43	10	ports	port	NOUN
crl-15498	43	11	,	,	PUNCT
crl-15498	43	12	and	and	CCONJ
crl-15498	43	13	public	public	ADJ
crl-15498	43	14	computer	computer	NOUN
crl-15498	43	15	labs	lab	NOUN
crl-15498	43	16	offer	offer	VERB
crl-15498	43	17	around	around	ADP
crl-15498	43	18	-	-	PUNCT
crl-15498	43	19	the	the	DET
crl-15498	43	20	-	-	PUNCT
crl-15498	43	21	clock	clock	NOUN
crl-15498	43	22	access	access	NOUN
crl-15498	43	23	to	to	ADP
crl-15498	43	24	2,000	2,000	NUM
crl-15498	43	25	high	high	ADJ
crl-15498	43	26	-	-	PUNCT
crl-15498	43	27	performance	performance	NOUN
crl-15498	43	28	workstations	workstation	NOUN
crl-15498	43	29	.	.	PUNCT
crl-15498	44	1	the	the	DET
crl-15498	44	2	university	university	NOUN
crl-15498	44	3	also	also	ADV
crl-15498	44	4	provides	provide	VERB
crl-15498	44	5	more	more	ADJ
crl-15498	44	6	than	than	ADP
crl-15498	44	7	a	a	DET
crl-15498	44	8	thousand	thousand	NUM
crl-15498	44	9	high	high	ADJ
crl-15498	44	10	-	-	PUNCT
crl-15498	44	11	speed	speed	NOUN
crl-15498	44	12	modems	modem	NOUN
crl-15498	44	13	to	to	PART
crl-15498	44	14	give	give	VERB
crl-15498	44	15	students	student	NOUN
crl-15498	44	16	,	,	PUNCT
crl-15498	44	17	faculty	faculty	NOUN
crl-15498	44	18	,	,	PUNCT
crl-15498	44	19	and	and	CCONJ
crl-15498	44	20	staff	staff	NOUN
crl-15498	44	21	access	access	NOUN
crl-15498	44	22	to	to	ADP
crl-15498	44	23	the	the	DET
crl-15498	44	24	internet	internet	NOUN
crl-15498	44	25	from	from	ADP
crl-15498	44	26	home	home	NOUN
crl-15498	44	27	.	.	PUNCT
crl-15498	45	1	in	in	ADP
crl-15498	45	2	april	april	PROPN
crl-15498	45	3	2000	2000	NUM
crl-15498	45	4	,	,	PUNCT
crl-15498	45	5	yahoo	yahoo	PROPN
crl-15498	45	6	!	!	PROPN
crl-15498	45	7	internet	internet	NOUN
crl-15498	45	8	life	life	NOUN
crl-15498	45	9	named	name	VERB
crl-15498	45	10	ub	ub	ADP
crl-15498	45	11	eleventh	eleventh	NOUN
crl-15498	45	12	of	of	ADP
crl-15498	45	13	the	the	DET
crl-15498	45	14	one	one	NUM
crl-15498	45	15	hundred	hundred	NUM
crl-15498	45	16	“	"	PUNCT
crl-15498	45	17	most	most	ADV
crl-15498	45	18	wired	wire	VERB
crl-15498	45	19	universities	university	NOUN
crl-15498	45	20	.	.	PUNCT
crl-15498	46	1	”6	”6	NOUN
crl-15498	46	2	the	the	DET
crl-15498	46	3	ub	ub	PROPN
crl-15498	46	4	libraries	library	NOUN
crl-15498	46	5	web	web	NOUN
crl-15498	46	6	site	site	NOUN
crl-15498	46	7	,	,	PUNCT
crl-15498	46	8	bison	bison	NOUN
crl-15498	46	9	(	(	PUNCT
crl-15498	46	10	buffalo	buffalo	NOUN
crl-15498	46	11	information	information	NOUN
crl-15498	46	12	system	system	NOUN
crl-15498	46	13	online	online	ADV
crl-15498	46	14	)	)	PUNCT
crl-15498	46	15	,	,	PUNCT
crl-15498	46	16	offers	offer	VERB
crl-15498	46	17	online	online	ADJ
crl-15498	46	18	access	access	NOUN
crl-15498	46	19	to	to	ADP
crl-15498	46	20	myriad	myriad	ADJ
crl-15498	46	21	resources	resource	NOUN
crl-15498	46	22	including	include	VERB
crl-15498	46	23	the	the	DET
crl-15498	46	24	library	library	NOUN
crl-15498	46	25	catalog	catalog	NOUN
crl-15498	46	26	,	,	PUNCT
crl-15498	46	27	journals	journal	NOUN
crl-15498	46	28	,	,	PUNCT
crl-15498	46	29	e	e	NOUN
crl-15498	46	30	-	-	NOUN
crl-15498	46	31	books	book	NOUN
crl-15498	46	32	,	,	PUNCT
crl-15498	46	33	research	research	NOUN
crl-15498	46	34	guides	guide	NOUN
crl-15498	46	35	,	,	PUNCT
crl-15498	46	36	course	course	NOUN
crl-15498	46	37	reserves	reserve	NOUN
crl-15498	46	38	,	,	PUNCT
crl-15498	46	39	and	and	CCONJ
crl-15498	46	40	tutorials	tutorial	NOUN
crl-15498	46	41	.	.	PUNCT
crl-15498	47	1	as	as	ADP
crl-15498	47	2	a	a	DET
crl-15498	47	3	result	result	NOUN
crl-15498	47	4	of	of	ADP
crl-15498	47	5	the	the	DET
crl-15498	47	6	university	university	NOUN
crl-15498	47	7	’s	’s	PART
crl-15498	47	8	emphasis	emphasis	NOUN
crl-15498	47	9	on	on	ADP
crl-15498	47	10	electronic	electronic	ADJ
crl-15498	47	11	resources	resource	NOUN
crl-15498	47	12	,	,	PUNCT
crl-15498	47	13	the	the	DET
crl-15498	47	14	general	general	ADJ
crl-15498	47	15	libraries	library	NOUN
crl-15498	47	16	launched	launch	VERB
crl-15498	47	17	an	an	DET
crl-15498	47	18	i	i	PROPN
crl-15498	47	19	m	m	PROPN
crl-15498	47	20	reference	reference	NOUN
crl-15498	47	21	service	service	NOUN
crl-15498	47	22	during	during	ADP
crl-15498	47	23	the	the	DET
crl-15498	47	24	fall	fall	NOUN
crl-15498	47	25	2000	2000	NUM
crl-15498	47	26	semester	semester	NOUN
crl-15498	47	27	.	.	PUNCT
crl-15498	48	1	the	the	DET
crl-15498	48	2	general	general	ADJ
crl-15498	48	3	libraries	library	NOUN
crl-15498	48	4	consist	consist	VERB
crl-15498	48	5	of	of	ADP
crl-15498	48	6	lockwood	lockwood	PROPN
crl-15498	48	7	memorial	memorial	ADJ
crl-15498	48	8	library	library	NOUN
crl-15498	48	9	(	(	PUNCT
crl-15498	48	10	for	for	ADP
crl-15498	48	11	humanities	humanity	NOUN
crl-15498	48	12	and	and	CCONJ
crl-15498	48	13	the	the	DET
crl-15498	48	14	social	social	ADJ
crl-15498	48	15	sciences	science	NOUN
crl-15498	48	16	)	)	PUNCT
crl-15498	48	17	,	,	PUNCT
crl-15498	48	18	the	the	DET
crl-15498	48	19	science	science	NOUN
crl-15498	48	20	and	and	CCONJ
crl-15498	48	21	engineering	engineering	NOUN
crl-15498	48	22	library	library	NOUN
crl-15498	48	23	,	,	PUNCT
crl-15498	48	24	and	and	CCONJ
crl-15498	48	25	the	the	DET
crl-15498	48	26	oscar	oscar	NOUN
crl-15498	48	27	a.	a.	NOUN
crl-15498	48	28	silverman	silverman	PROPN
crl-15498	48	29	undergraduate	undergraduate	PROPN
crl-15498	48	30	library	library	NOUN
crl-15498	48	31	.	.	PUNCT
crl-15498	49	1	specifically	specifically	ADV
crl-15498	49	2	,	,	PUNCT
crl-15498	49	3	the	the	DET
crl-15498	49	4	general	general	ADJ
crl-15498	49	5	libraries	library	NOUN
crl-15498	49	6	desired	desire	VERB
crl-15498	49	7	to	to	PART
crl-15498	49	8	:	:	PUNCT
crl-15498	49	9	•	•	ADP
crl-15498	49	10	provide	provide	VERB
crl-15498	49	11	reference	reference	NOUN
crl-15498	49	12	assistance	assistance	NOUN
crl-15498	49	13	to	to	PART
crl-15498	49	14	remote	remote	ADJ
crl-15498	49	15	modem	modem	NOUN
crl-15498	49	16	users	user	NOUN
crl-15498	49	17	without	without	ADP
crl-15498	49	18	second	second	ADJ
crl-15498	49	19	phone	phone	NOUN
crl-15498	49	20	lines	line	NOUN
crl-15498	49	21	;	;	PUNCT
crl-15498	49	22	38	38	NUM
crl-15498	49	23	college	college	NOUN
crl-15498	49	24	&	&	CCONJ
crl-15498	49	25	research	research	PROPN
crl-15498	49	26	libraries	library	NOUN
crl-15498	49	27	january	january	PROPN
crl-15498	49	28	2002	2002	NUM
crl-15498	49	29	•	•	NOUN
crl-15498	49	30	enable	enable	ADJ
crl-15498	49	31	distance	distance	NOUN
crl-15498	49	32	education	education	NOUN
crl-15498	49	33	students	student	NOUN
crl-15498	49	34	to	to	PART
crl-15498	49	35	avoid	avoid	VERB
crl-15498	49	36	long	long	ADJ
crl-15498	49	37	-	-	PUNCT
crl-15498	49	38	distance	distance	NOUN
crl-15498	49	39	phone	phone	NOUN
crl-15498	49	40	charges	charge	NOUN
crl-15498	49	41	;	;	PUNCT
crl-15498	49	42	•	•	NUM
crl-15498	49	43	assist	assist	VERB
crl-15498	49	44	students	student	NOUN
crl-15498	49	45	in	in	ADP
crl-15498	49	46	crowded	crowded	ADJ
crl-15498	49	47	cybraries	cybrarie	NOUN
crl-15498	49	48	(	(	PUNCT
crl-15498	49	49	library	library	NOUN
crl-15498	49	50	computer	computer	NOUN
crl-15498	49	51	labs	labs	PROPN
crl-15498	49	52	)	)	PUNCT
crl-15498	49	53	who	who	PRON
crl-15498	49	54	do	do	AUX
crl-15498	49	55	not	not	PART
crl-15498	49	56	want	want	VERB
crl-15498	49	57	to	to	PART
crl-15498	49	58	relinquish	relinquish	VERB
crl-15498	49	59	their	their	PRON
crl-15498	49	60	seats	seat	NOUN
crl-15498	49	61	to	to	PART
crl-15498	49	62	visit	visit	VERB
crl-15498	49	63	a	a	DET
crl-15498	49	64	reference	reference	NOUN
crl-15498	49	65	desk	desk	NOUN
crl-15498	49	66	;	;	PUNCT
crl-15498	49	67	•	•	NUM
crl-15498	49	68	make	make	VERB
crl-15498	49	69	reference	reference	NOUN
crl-15498	49	70	service	service	NOUN
crl-15498	49	71	more	more	ADV
crl-15498	49	72	inviting	inviting	ADJ
crl-15498	49	73	to	to	ADP
crl-15498	49	74	young	young	ADJ
crl-15498	49	75	people	people	NOUN
crl-15498	49	76	and	and	CCONJ
crl-15498	49	77	others	other	NOUN
crl-15498	49	78	who	who	PRON
crl-15498	49	79	regularly	regularly	ADV
crl-15498	49	80	engage	engage	VERB
crl-15498	49	81	in	in	ADP
crl-15498	49	82	real	real	ADJ
crl-15498	49	83	-	-	PUNCT
crl-15498	49	84	time	time	NOUN
crl-15498	49	85	chat	chat	NOUN
crl-15498	49	86	;	;	PUNCT
crl-15498	49	87	•	•	NUM
crl-15498	49	88	provide	provide	VERB
crl-15498	49	89	extended	extended	ADJ
crl-15498	49	90	reference	reference	NOUN
crl-15498	49	91	hours	hour	NOUN
crl-15498	49	92	.	.	PUNCT
crl-15498	50	1	implementation	implementation	NOUN
crl-15498	50	2	to	to	PART
crl-15498	50	3	choose	choose	VERB
crl-15498	50	4	an	an	DET
crl-15498	50	5	i	i	PROPN
crl-15498	50	6	m	m	PROPN
crl-15498	50	7	product	product	NOUN
crl-15498	50	8	,	,	PUNCT
crl-15498	50	9	the	the	DET
crl-15498	50	10	general	general	ADJ
crl-15498	50	11	libraries	library	NOUN
crl-15498	50	12	reviewed	review	VERB
crl-15498	50	13	more	more	ADJ
crl-15498	50	14	than	than	ADP
crl-15498	50	15	ten	ten	NUM
crl-15498	50	16	chat	chat	NOUN
crl-15498	50	17	software	software	NOUN
crl-15498	50	18	programs	program	NOUN
crl-15498	50	19	in	in	ADP
crl-15498	50	20	early	early	ADJ
crl-15498	50	21	2000	2000	NUM
crl-15498	50	22	.	.	PUNCT
crl-15498	51	1	many	many	ADJ
crl-15498	51	2	features	feature	NOUN
crl-15498	51	3	were	be	AUX
crl-15498	51	4	considered	consider	VERB
crl-15498	51	5	,	,	PUNCT
crl-15498	51	6	including	include	VERB
crl-15498	51	7	(	(	PUNCT
crl-15498	51	8	but	but	CCONJ
crl-15498	51	9	not	not	PART
crl-15498	51	10	limited	limit	VERB
crl-15498	51	11	to	to	ADP
crl-15498	51	12	)	)	PUNCT
crl-15498	51	13	price	price	NOUN
crl-15498	51	14	,	,	PUNCT
crl-15498	51	15	ease	ease	NOUN
crl-15498	51	16	of	of	ADP
crl-15498	51	17	use	use	NOUN
crl-15498	51	18	,	,	PUNCT
crl-15498	51	19	privacy	privacy	NOUN
crl-15498	51	20	,	,	PUNCT
crl-15498	51	21	platforms	platform	NOUN
crl-15498	51	22	,	,	PUNCT
crl-15498	51	23	web	web	NOUN
crl-15498	51	24	browser	browser	NOUN
crl-15498	51	25	integration	integration	NOUN
crl-15498	51	26	,	,	PUNCT
crl-15498	51	27	file	file	NOUN
crl-15498	51	28	transfers	transfer	NOUN
crl-15498	51	29	,	,	PUNCT
crl-15498	51	30	document	document	NOUN
crl-15498	51	31	sharing	sharing	NOUN
crl-15498	51	32	,	,	PUNCT
crl-15498	51	33	and	and	CCONJ
crl-15498	51	34	spam	spam	VERB
crl-15498	51	35	protection	protection	NOUN
crl-15498	51	36	.	.	PUNCT
crl-15498	52	1	based	base	VERB
crl-15498	52	2	on	on	ADP
crl-15498	52	3	this	this	DET
crl-15498	52	4	evaluation	evaluation	NOUN
crl-15498	52	5	,	,	PUNCT
crl-15498	52	6	aol	aol	PROPN
crl-15498	52	7	’s	’s	PART
crl-15498	52	8	free	free	ADJ
crl-15498	52	9	and	and	CCONJ
crl-15498	52	10	ubiquitous	ubiquitous	ADJ
crl-15498	52	11	instant	instant	ADJ
crl-15498	52	12	messenger	messenger	NOUN
crl-15498	52	13	software	software	NOUN
crl-15498	52	14	was	be	AUX
crl-15498	52	15	chosen	choose	VERB
crl-15498	52	16	.	.	PUNCT
crl-15498	53	1	aol	aol	PROPN
crl-15498	53	2	offers	offer	VERB
crl-15498	53	3	two	two	NUM
crl-15498	53	4	chat	chat	NOUN
crl-15498	53	5	alternatives	alternative	NOUN
crl-15498	53	6	:	:	PUNCT
crl-15498	53	7	users	user	NOUN
crl-15498	53	8	can	can	AUX
crl-15498	53	9	download	download	VERB
crl-15498	53	10	and	and	CCONJ
crl-15498	53	11	install	install	VERB
crl-15498	53	12	instant	instant	ADJ
crl-15498	53	13	messenger	messenger	NOUN
crl-15498	53	14	(	(	PUNCT
crl-15498	53	15	aim	aim	NOUN
crl-15498	53	16	)	)	PUNCT
crl-15498	53	17	client	client	NOUN
crl-15498	53	18	software	software	NOUN
crl-15498	53	19	on	on	ADP
crl-15498	53	20	their	their	PRON
crl-15498	53	21	own	own	ADJ
crl-15498	53	22	computer	computer	NOUN
crl-15498	53	23	or	or	CCONJ
crl-15498	53	24	use	use	VERB
crl-15498	53	25	the	the	DET
crl-15498	53	26	web	web	NOUN
crl-15498	53	27	-	-	PUNCT
crl-15498	53	28	based	base	VERB
crl-15498	53	29	aim	aim	NOUN
crl-15498	53	30	express	express	ADJ
crl-15498	53	31	(	(	PUNCT
crl-15498	53	32	express	express	ADJ
crl-15498	53	33	)	)	PUNCT
crl-15498	53	34	,	,	PUNCT
crl-15498	53	35	which	which	PRON
crl-15498	53	36	requires	require	VERB
crl-15498	53	37	no	no	DET
crl-15498	53	38	download	download	NOUN
crl-15498	53	39	,	,	PUNCT
crl-15498	53	40	only	only	ADV
crl-15498	53	41	a	a	DET
crl-15498	53	42	web	web	NOUN
crl-15498	53	43	browser	browser	NOUN
crl-15498	53	44	with	with	ADP
crl-15498	53	45	java	java	PROPN
crl-15498	53	46	enabled	enable	VERB
crl-15498	53	47	.	.	PUNCT
crl-15498	54	1	i	i	PRON
crl-15498	54	2	m	m	VERB
crl-15498	54	3	librarians	librarian	NOUN
crl-15498	54	4	and	and	CCONJ
crl-15498	54	5	patrons	patron	NOUN
crl-15498	54	6	were	be	AUX
crl-15498	54	7	allowed	allow	VERB
crl-15498	54	8	to	to	PART
crl-15498	54	9	choose	choose	VERB
crl-15498	54	10	their	their	PRON
crl-15498	54	11	preferred	preferred	ADJ
crl-15498	54	12	method	method	NOUN
crl-15498	54	13	.	.	PUNCT
crl-15498	55	1	both	both	DET
crl-15498	55	2	options	option	NOUN
crl-15498	55	3	require	require	VERB
crl-15498	55	4	users	user	NOUN
crl-15498	55	5	to	to	PART
crl-15498	55	6	create	create	VERB
crl-15498	55	7	an	an	DET
crl-15498	55	8	aol	aol	NOUN
crl-15498	55	9	account	account	NOUN
crl-15498	55	10	and	and	CCONJ
crl-15498	55	11	then	then	ADV
crl-15498	55	12	register	register	VERB
crl-15498	55	13	a	a	DET
crl-15498	55	14	unique	unique	ADJ
crl-15498	55	15	screen	screen	NOUN
crl-15498	55	16	name	name	NOUN
crl-15498	55	17	and	and	CCONJ
crl-15498	55	18	password	password	NOUN
crl-15498	55	19	.	.	PUNCT
crl-15498	56	1	for	for	ADP
crl-15498	56	2	consistency	consistency	NOUN
crl-15498	56	3	,	,	PUNCT
crl-15498	56	4	one	one	NUM
crl-15498	56	5	person	person	NOUN
crl-15498	56	6	created	create	VERB
crl-15498	56	7	all	all	DET
crl-15498	56	8	librarian	librarian	ADJ
crl-15498	56	9	accounts	account	NOUN
crl-15498	56	10	,	,	PUNCT
crl-15498	56	11	passwords	password	NOUN
crl-15498	56	12	,	,	PUNCT
crl-15498	56	13	and	and	CCONJ
crl-15498	56	14	user	user	NOUN
crl-15498	56	15	names	name	NOUN
crl-15498	56	16	(	(	PUNCT
crl-15498	56	17	ublibrarian1	ublibrarian1	ADJ
crl-15498	56	18	,	,	PUNCT
crl-15498	56	19	ublibrarian2	ublibrarian2	PROPN
crl-15498	56	20	,	,	PUNCT
crl-15498	56	21	etc	etc	X
crl-15498	56	22	.	.	X
crl-15498	56	23	)	)	PUNCT
crl-15498	56	24	.	.	PUNCT
crl-15498	57	1	before	before	ADP
crl-15498	57	2	launching	launch	VERB
crl-15498	57	3	the	the	DET
crl-15498	57	4	service	service	NOUN
crl-15498	57	5	,	,	PUNCT
crl-15498	57	6	a	a	DET
crl-15498	57	7	schedule	schedule	NOUN
crl-15498	57	8	was	be	AUX
crl-15498	57	9	established	establish	VERB
crl-15498	57	10	,	,	PUNCT
crl-15498	57	11	shifts	shift	NOUN
crl-15498	57	12	assigned	assign	VERB
crl-15498	57	13	,	,	PUNCT
crl-15498	57	14	and	and	CCONJ
crl-15498	57	15	library	library	NOUN
crl-15498	57	16	personnel	personnel	NOUN
crl-15498	57	17	notified	notify	VERB
crl-15498	57	18	of	of	ADP
crl-15498	57	19	the	the	DET
crl-15498	57	20	start	start	NOUN
crl-15498	57	21	date	date	NOUN
crl-15498	57	22	.	.	PUNCT
crl-15498	58	1	on	on	ADP
crl-15498	58	2	october	october	PROPN
crl-15498	58	3	23	23	NUM
crl-15498	58	4	,	,	PUNCT
crl-15498	58	5	2000	2000	NUM
crl-15498	58	6	,	,	PUNCT
crl-15498	58	7	the	the	DET
crl-15498	58	8	project	project	NOUN
crl-15498	58	9	went	go	VERB
crl-15498	58	10	live	live	ADV
crl-15498	58	11	with	with	ADP
crl-15498	58	12	the	the	DET
crl-15498	58	13	addition	addition	NOUN
crl-15498	58	14	of	of	ADP
crl-15498	58	15	an	an	DET
crl-15498	58	16	instant	instant	ADJ
crl-15498	58	17	message	message	NOUN
crl-15498	58	18	hyperlink	hyperlink	NOUN
crl-15498	58	19	to	to	ADP
crl-15498	58	20	top	top	ADJ
crl-15498	58	21	-	-	PUNCT
crl-15498	58	22	level	level	NOUN
crl-15498	58	23	bison	bison	NOUN
crl-15498	58	24	web	web	NOUN
crl-15498	58	25	pages	page	NOUN
crl-15498	58	26	and	and	CCONJ
crl-15498	58	27	an	an	DET
crl-15498	58	28	eager	eager	ADJ
crl-15498	58	29	librarian	librarian	NOUN
crl-15498	58	30	monitoring	monitor	VERB
crl-15498	58	31	the	the	PRON
crl-15498	59	1	i	i	NOUN
crl-15498	59	2	m	m	VERB
crl-15498	59	3	chat	chat	NOUN
crl-15498	59	4	room	room	NOUN
crl-15498	59	5	.	.	PUNCT
crl-15498	60	1	by	by	ADP
crl-15498	60	2	clicking	click	VERB
crl-15498	60	3	on	on	ADP
crl-15498	60	4	the	the	DET
crl-15498	60	5	hyperlink	hyperlink	NOUN
crl-15498	60	6	,	,	PUNCT
crl-15498	60	7	visitors	visitor	NOUN
crl-15498	60	8	were	be	AUX
crl-15498	60	9	directed	direct	VERB
crl-15498	60	10	to	to	ADP
crl-15498	60	11	the	the	DET
crl-15498	60	12	instant	instant	ADJ
crl-15498	60	13	message	message	NOUN
crl-15498	60	14	page	page	NOUN
crl-15498	60	15	and	and	CCONJ
crl-15498	60	16	given	give	VERB
crl-15498	60	17	the	the	DET
crl-15498	60	18	option	option	NOUN
crl-15498	60	19	to	to	PART
crl-15498	60	20	download	download	VERB
crl-15498	60	21	and	and	CCONJ
crl-15498	60	22	install	install	VERB
crl-15498	60	23	aim	aim	NOUN
crl-15498	60	24	software	software	NOUN
crl-15498	60	25	or	or	CCONJ
crl-15498	60	26	to	to	PART
crl-15498	60	27	use	use	VERB
crl-15498	60	28	express	express	ADJ
crl-15498	60	29	.	.	PUNCT
crl-15498	61	1	the	the	DET
crl-15498	61	2	page	page	NOUN
crl-15498	61	3	also	also	ADV
crl-15498	61	4	described	describe	VERB
crl-15498	61	5	the	the	DET
crl-15498	61	6	service	service	NOUN
crl-15498	61	7	,	,	PUNCT
crl-15498	61	8	provided	provide	VERB
crl-15498	61	9	brief	brief	ADJ
crl-15498	61	10	instructions	instruction	NOUN
crl-15498	61	11	,	,	PUNCT
crl-15498	61	12	and	and	CCONJ
crl-15498	61	13	listed	list	VERB
crl-15498	61	14	hours	hour	NOUN
crl-15498	61	15	of	of	ADP
crl-15498	61	16	operation	operation	NOUN
crl-15498	61	17	.	.	PUNCT
crl-15498	62	1	furthermore	furthermore	ADV
crl-15498	62	2	,	,	PUNCT
crl-15498	62	3	users	user	NOUN
crl-15498	62	4	were	be	AUX
crl-15498	62	5	cautioned	caution	VERB
crl-15498	62	6	that	that	SCONJ
crl-15498	62	7	i	i	PRON
crl-15498	62	8	m	m	VERB
crl-15498	62	9	service	service	NOUN
crl-15498	62	10	was	be	AUX
crl-15498	62	11	intended	intend	VERB
crl-15498	62	12	to	to	PART
crl-15498	62	13	provide	provide	VERB
crl-15498	62	14	short	short	ADJ
crl-15498	62	15	answers	answer	NOUN
crl-15498	62	16	;	;	PUNCT
crl-15498	62	17	users	user	NOUN
crl-15498	62	18	with	with	ADP
crl-15498	62	19	in	in	ADP
crl-15498	62	20	-	-	PUNCT
crl-15498	62	21	depth	depth	NOUN
crl-15498	62	22	questions	question	NOUN
crl-15498	62	23	were	be	AUX
crl-15498	62	24	advised	advise	VERB
crl-15498	62	25	to	to	PART
crl-15498	62	26	call	call	VERB
crl-15498	62	27	,	,	PUNCT
crl-15498	62	28	e	e	NOUN
crl-15498	62	29	-	-	NOUN
crl-15498	62	30	mail	mail	NOUN
crl-15498	62	31	,	,	PUNCT
crl-15498	62	32	or	or	CCONJ
crl-15498	62	33	visit	visit	VERB
crl-15498	62	34	the	the	DET
crl-15498	62	35	library	library	NOUN
crl-15498	62	36	.	.	PUNCT
crl-15498	63	1	the	the	DET
crl-15498	63	2	library	library	NOUN
crl-15498	63	3	’s	’s	PART
crl-15498	63	4	computer	computer	NOUN
crl-15498	63	5	system	system	NOUN
crl-15498	63	6	routed	route	VERB
crl-15498	63	7	those	those	PRON
crl-15498	63	8	who	who	PRON
crl-15498	63	9	chose	choose	VERB
crl-15498	63	10	aim	aim	VERB
crl-15498	63	11	directly	directly	ADV
crl-15498	63	12	to	to	ADP
crl-15498	63	13	a	a	DET
crl-15498	63	14	chat	chat	NOUN
crl-15498	63	15	room	room	NOUN
crl-15498	63	16	named	name	VERB
crl-15498	63	17	ublib	ublib	PROPN
crl-15498	63	18	;	;	PUNCT
crl-15498	63	19	patrons	patron	NOUN
crl-15498	63	20	who	who	PRON
crl-15498	63	21	selected	select	VERB
crl-15498	63	22	express	express	NOUN
crl-15498	63	23	had	have	VERB
crl-15498	63	24	to	to	PART
crl-15498	63	25	invite	invite	VERB
crl-15498	63	26	themselves	themselves	PRON
crl-15498	63	27	into	into	ADP
crl-15498	63	28	ublib	ublib	PROPN
crl-15498	63	29	.	.	PUNCT
crl-15498	64	1	after	after	SCONJ
crl-15498	64	2	a	a	DET
crl-15498	64	3	visitor	visitor	NOUN
crl-15498	64	4	entered	enter	VERB
crl-15498	64	5	the	the	DET
crl-15498	64	6	ublib	ublib	PROPN
crl-15498	64	7	chat	chat	NOUN
crl-15498	64	8	room	room	NOUN
crl-15498	64	9	,	,	PUNCT
crl-15498	64	10	the	the	DET
crl-15498	64	11	librarian	librarian	PROPN
crl-15498	64	12	on	on	ADP
crl-15498	64	13	duty	duty	NOUN
crl-15498	64	14	would	would	AUX
crl-15498	64	15	take	take	VERB
crl-15498	64	16	the	the	DET
crl-15498	64	17	user	user	NOUN
crl-15498	64	18	(	(	PUNCT
crl-15498	64	19	by	by	ADP
crl-15498	64	20	clicking	click	VERB
crl-15498	64	21	on	on	ADP
crl-15498	64	22	the	the	DET
crl-15498	64	23	user	user	NOUN
crl-15498	64	24	’s	’s	PART
crl-15498	64	25	screen	screen	NOUN
crl-15498	64	26	name	name	NOUN
crl-15498	64	27	)	)	PUNCT
crl-15498	64	28	to	to	ADP
crl-15498	64	29	a	a	DET
crl-15498	64	30	private	private	ADJ
crl-15498	64	31	chat	chat	NOUN
crl-15498	64	32	session	session	NOUN
crl-15498	64	33	to	to	PART
crl-15498	64	34	maintain	maintain	VERB
crl-15498	64	35	privacy	privacy	NOUN
crl-15498	64	36	.	.	PUNCT
crl-15498	65	1	to	to	PART
crl-15498	65	2	protect	protect	VERB
crl-15498	65	3	patron	patron	PROPN
crl-15498	65	4	privacy	privacy	NOUN
crl-15498	65	5	,	,	PUNCT
crl-15498	65	6	librarians	librarian	NOUN
crl-15498	65	7	did	do	AUX
crl-15498	65	8	not	not	PART
crl-15498	65	9	maintain	maintain	VERB
crl-15498	65	10	transcripts	transcript	NOUN
crl-15498	65	11	of	of	ADP
crl-15498	65	12	the	the	DET
crl-15498	65	13	sessions	session	NOUN
crl-15498	65	14	.	.	PUNCT
crl-15498	66	1	after	after	ADP
crl-15498	66	2	seven	seven	NUM
crl-15498	66	3	weeks	week	NOUN
crl-15498	66	4	of	of	ADP
crl-15498	66	5	service	service	NOUN
crl-15498	66	6	,	,	PUNCT
crl-15498	66	7	the	the	DET
crl-15498	66	8	fall	fall	NOUN
crl-15498	66	9	portion	portion	NOUN
crl-15498	66	10	of	of	ADP
crl-15498	66	11	the	the	DET
crl-15498	66	12	pilot	pilot	NOUN
crl-15498	66	13	concluded	conclude	VERB
crl-15498	66	14	on	on	ADP
crl-15498	66	15	december	december	PROPN
crl-15498	66	16	8	8	NUM
crl-15498	66	17	,	,	PUNCT
crl-15498	66	18	2000	2000	NUM
crl-15498	66	19	,	,	PUNCT
crl-15498	66	20	for	for	ADP
crl-15498	66	21	the	the	DET
crl-15498	66	22	holiday	holiday	NOUN
crl-15498	66	23	intercession	intercession	NOUN
crl-15498	66	24	.	.	PUNCT
crl-15498	67	1	before	before	SCONJ
crl-15498	67	2	the	the	DET
crl-15498	67	3	spring	spring	NOUN
crl-15498	67	4	semester	semester	NOUN
crl-15498	67	5	began	begin	VERB
crl-15498	67	6	,	,	PUNCT
crl-15498	67	7	library	library	NOUN
crl-15498	67	8	administrators	administrator	NOUN
crl-15498	67	9	assessed	assess	VERB
crl-15498	67	10	fall	fall	NOUN
crl-15498	67	11	statistics	statistic	NOUN
crl-15498	67	12	,	,	PUNCT
crl-15498	67	13	staffing	staffing	NOUN
crl-15498	67	14	issues	issue	NOUN
crl-15498	67	15	,	,	PUNCT
crl-15498	67	16	patron	patron	NOUN
crl-15498	67	17	comments	comment	NOUN
crl-15498	67	18	,	,	PUNCT
crl-15498	67	19	and	and	CCONJ
crl-15498	67	20	librarian	librarian	ADJ
crl-15498	67	21	input	input	NOUN
crl-15498	67	22	.	.	PUNCT
crl-15498	68	1	due	due	ADP
crl-15498	68	2	to	to	ADP
crl-15498	68	3	encouraging	encourage	VERB
crl-15498	68	4	statistics	statistic	NOUN
crl-15498	68	5	and	and	CCONJ
crl-15498	68	6	positive	positive	ADJ
crl-15498	68	7	feedback	feedback	NOUN
crl-15498	68	8	,	,	PUNCT
crl-15498	68	9	the	the	DET
crl-15498	68	10	general	general	ADJ
crl-15498	68	11	libraries	library	NOUN
crl-15498	68	12	decided	decide	VERB
crl-15498	68	13	to	to	PART
crl-15498	68	14	extend	extend	VERB
crl-15498	68	15	i	i	PRON
crl-15498	68	16	m	m	VERB
crl-15498	68	17	reference	reference	NOUN
crl-15498	68	18	through	through	ADP
crl-15498	68	19	the	the	DET
crl-15498	68	20	spring	spring	NOUN
crl-15498	68	21	semester	semester	NOUN
crl-15498	68	22	.	.	PUNCT
crl-15498	69	1	in	in	ADP
crl-15498	69	2	both	both	DET
crl-15498	69	3	semesters	semester	NOUN
crl-15498	69	4	,	,	PUNCT
crl-15498	69	5	the	the	DET
crl-15498	69	6	service	service	NOUN
crl-15498	69	7	ended	end	VERB
crl-15498	69	8	before	before	ADP
crl-15498	69	9	reading	read	VERB
crl-15498	69	10	days	day	NOUN
crl-15498	69	11	and	and	CCONJ
crl-15498	69	12	final	final	ADJ
crl-15498	69	13	exams	exam	NOUN
crl-15498	69	14	.	.	PUNCT
crl-15498	70	1	software	software	NOUN
crl-15498	70	2	aol	aol	PROPN
crl-15498	70	3	software	software	NOUN
crl-15498	70	4	was	be	AUX
crl-15498	70	5	found	find	VERB
crl-15498	70	6	to	to	PART
crl-15498	70	7	have	have	VERB
crl-15498	70	8	both	both	DET
crl-15498	70	9	advantages	advantage	NOUN
crl-15498	70	10	and	and	CCONJ
crl-15498	70	11	disadvantages	disadvantage	NOUN
crl-15498	70	12	in	in	ADP
crl-15498	70	13	delivering	deliver	VERB
crl-15498	70	14	real	real	ADJ
crl-15498	70	15	-	-	PUNCT
crl-15498	70	16	time	time	NOUN
crl-15498	70	17	reference	reference	NOUN
crl-15498	70	18	service	service	NOUN
crl-15498	70	19	in	in	ADP
crl-15498	70	20	a	a	DET
crl-15498	70	21	large	large	ADJ
crl-15498	70	22	academic	academic	ADJ
crl-15498	70	23	library	library	NOUN
crl-15498	70	24	.	.	PUNCT
crl-15498	71	1	on	on	ADP
crl-15498	71	2	the	the	DET
crl-15498	71	3	positive	positive	ADJ
crl-15498	71	4	side	side	NOUN
crl-15498	71	5	,	,	PUNCT
crl-15498	71	6	aol	aol	NOUN
crl-15498	71	7	offers	offer	VERB
crl-15498	71	8	free	free	ADJ
crl-15498	71	9	software	software	NOUN
crl-15498	71	10	along	along	ADP
crl-15498	71	11	with	with	ADP
crl-15498	71	12	name	name	NOUN
crl-15498	71	13	recognition	recognition	NOUN
crl-15498	71	14	and	and	CCONJ
crl-15498	71	15	a	a	DET
crl-15498	71	16	system	system	NOUN
crl-15498	71	17	that	that	PRON
crl-15498	71	18	is	be	AUX
crl-15498	71	19	relatively	relatively	ADV
crl-15498	71	20	easy	easy	ADJ
crl-15498	71	21	to	to	PART
crl-15498	71	22	learn	learn	VERB
crl-15498	71	23	.	.	PUNCT
crl-15498	72	1	the	the	DET
crl-15498	72	2	chat	chat	PROPN
crl-15498	72	3	room	room	NOUN
crl-15498	72	4	format	format	NOUN
crl-15498	72	5	accommodates	accommodate	VERB
crl-15498	72	6	multiple	multiple	ADJ
crl-15498	72	7	users	user	NOUN
crl-15498	72	8	and	and	CCONJ
crl-15498	72	9	allows	allow	VERB
crl-15498	72	10	librarians	librarian	NOUN
crl-15498	72	11	to	to	PART
crl-15498	72	12	overlap	overlap	VERB
crl-15498	72	13	during	during	ADP
crl-15498	72	14	shift	shift	NOUN
crl-15498	72	15	transitions	transition	NOUN
crl-15498	72	16	.	.	PUNCT
crl-15498	73	1	however	however	ADV
crl-15498	73	2	,	,	PUNCT
crl-15498	73	3	the	the	DET
crl-15498	73	4	staff	staff	NOUN
crl-15498	73	5	had	have	VERB
crl-15498	73	6	no	no	DET
crl-15498	73	7	control	control	NOUN
crl-15498	73	8	over	over	ADP
crl-15498	73	9	aol	aol	PROPN
crl-15498	73	10	service	service	NOUN
crl-15498	73	11	and	and	CCONJ
crl-15498	73	12	occasionally	occasionally	ADV
crl-15498	73	13	experienced	experienced	ADJ
crl-15498	73	14	periods	period	NOUN
crl-15498	73	15	of	of	ADP
crl-15498	73	16	instability	instability	NOUN
crl-15498	73	17	when	when	SCONJ
crl-15498	73	18	they	they	PRON
crl-15498	73	19	could	could	AUX
crl-15498	73	20	not	not	PART
crl-15498	73	21	log	log	VERB
crl-15498	73	22	in	in	ADP
crl-15498	73	23	or	or	CCONJ
crl-15498	73	24	were	be	AUX
crl-15498	73	25	inexplicably	inexplicably	ADV
crl-15498	73	26	disconnected	disconnected	ADJ
crl-15498	73	27	during	during	ADP
crl-15498	73	28	a	a	DET
crl-15498	73	29	session	session	NOUN
crl-15498	73	30	.	.	PUNCT
crl-15498	74	1	infrequently	infrequently	ADV
crl-15498	74	2	,	,	PUNCT
crl-15498	74	3	the	the	DET
crl-15498	74	4	entire	entire	ADJ
crl-15498	74	5	system	system	NOUN
crl-15498	74	6	was	be	AUX
crl-15498	74	7	unavailable	unavailable	ADJ
crl-15498	74	8	,	,	PUNCT
crl-15498	74	9	which	which	PRON
crl-15498	74	10	meant	mean	VERB
crl-15498	74	11	that	that	SCONJ
crl-15498	74	12	i	i	PRON
crl-15498	74	13	m	m	PROPN
crl-15498	74	14	reference	reference	NOUN
crl-15498	74	15	service	service	NOUN
crl-15498	74	16	had	have	VERB
crl-15498	74	17	to	to	PART
crl-15498	74	18	be	be	AUX
crl-15498	74	19	canceled	cancel	VERB
crl-15498	74	20	temporarily	temporarily	ADV
crl-15498	74	21	.	.	PUNCT
crl-15498	75	1	when	when	SCONJ
crl-15498	75	2	this	this	PRON
crl-15498	75	3	occurred	occur	VERB
crl-15498	75	4	,	,	PUNCT
crl-15498	75	5	an	an	DET
crl-15498	75	6	explanation	explanation	NOUN
crl-15498	75	7	was	be	AUX
crl-15498	75	8	posted	post	VERB
crl-15498	75	9	with	with	ADP
crl-15498	75	10	an	an	DET
crl-15498	75	11	apology	apology	NOUN
crl-15498	75	12	on	on	ADP
crl-15498	75	13	the	the	DET
crl-15498	75	14	instant	instant	ADJ
crl-15498	75	15	message	message	NOUN
crl-15498	75	16	web	web	NOUN
crl-15498	75	17	page	page	NOUN
crl-15498	75	18	.	.	PUNCT
crl-15498	76	1	sometimes	sometimes	ADV
crl-15498	76	2	access	access	NOUN
crl-15498	76	3	could	could	AUX
crl-15498	76	4	be	be	AUX
crl-15498	76	5	gained	gain	VERB
crl-15498	76	6	through	through	ADP
crl-15498	76	7	aim	aim	NOUN
crl-15498	76	8	,	,	PUNCT
crl-15498	76	9	but	but	CCONJ
crl-15498	76	10	not	not	PART
crl-15498	76	11	through	through	ADP
crl-15498	76	12	express	express	ADJ
crl-15498	76	13	,	,	PUNCT
crl-15498	76	14	and	and	CCONJ
crl-15498	76	15	vice	vice	ADV
crl-15498	76	16	versa	versa	ADV
crl-15498	76	17	.	.	PUNCT
crl-15498	77	1	occasionally	occasionally	ADV
crl-15498	77	2	,	,	PUNCT
crl-15498	77	3	aim	aim	VERB
crl-15498	77	4	users	user	NOUN
crl-15498	77	5	could	could	AUX
crl-15498	77	6	not	not	PART
crl-15498	77	7	chat	chat	VERB
crl-15498	77	8	privately	privately	ADV
crl-15498	77	9	with	with	ADP
crl-15498	77	10	express	express	ADJ
crl-15498	77	11	users	user	NOUN
crl-15498	77	12	,	,	PUNCT
crl-15498	77	13	possibly	possibly	ADV
crl-15498	77	14	because	because	SCONJ
crl-15498	77	15	of	of	ADP
crl-15498	77	16	“	"	PUNCT
crl-15498	77	17	net	net	ADJ
crl-15498	77	18	split	split	NOUN
crl-15498	77	19	,	,	PUNCT
crl-15498	77	20	”	"	PUNCT
crl-15498	77	21	an	an	DET
crl-15498	77	22	internet	internet	NOUN
crl-15498	77	23	failure	failure	NOUN
crl-15498	77	24	that	that	PRON
crl-15498	77	25	interrupts	interrupt	VERB
crl-15498	77	26	communiinstant	communiinstant	NOUN
crl-15498	77	27	messaging	message	VERB
crl-15498	77	28	reference	reference	NOUN
crl-15498	77	29	in	in	ADP
crl-15498	77	30	an	an	DET
crl-15498	77	31	academic	academic	ADJ
crl-15498	77	32	library	library	NOUN
crl-15498	77	33	39	39	NUM
crl-15498	77	34	cation	cation	NOUN
crl-15498	77	35	among	among	ADP
crl-15498	77	36	groups	group	NOUN
crl-15498	77	37	of	of	ADP
crl-15498	77	38	servers	server	NOUN
crl-15498	77	39	,	,	PUNCT
crl-15498	77	40	but	but	CCONJ
crl-15498	77	41	not	not	PART
crl-15498	77	42	within	within	ADP
crl-15498	77	43	the	the	DET
crl-15498	77	44	group.7	group.7	NOUN
crl-15498	77	45	unlike	unlike	ADP
crl-15498	77	46	other	other	ADJ
crl-15498	77	47	products	product	NOUN
crl-15498	77	48	,	,	PUNCT
crl-15498	77	49	aol	aol	NOUN
crl-15498	77	50	chat	chat	VERB
crl-15498	77	51	software	software	NOUN
crl-15498	77	52	does	do	AUX
crl-15498	77	53	not	not	PART
crl-15498	77	54	compile	compile	VERB
crl-15498	77	55	statistics	statistic	NOUN
crl-15498	77	56	or	or	CCONJ
crl-15498	77	57	send	send	VERB
crl-15498	77	58	automated	automate	VERB
crl-15498	77	59	messages	message	NOUN
crl-15498	77	60	to	to	PART
crl-15498	77	61	inform	inform	VERB
crl-15498	77	62	visitors	visitor	NOUN
crl-15498	77	63	when	when	SCONJ
crl-15498	77	64	the	the	DET
crl-15498	77	65	librarian	librarian	NOUN
crl-15498	77	66	is	be	AUX
crl-15498	77	67	busy	busy	ADJ
crl-15498	77	68	or	or	CCONJ
crl-15498	77	69	the	the	DET
crl-15498	77	70	service	service	NOUN
crl-15498	77	71	is	be	AUX
crl-15498	77	72	closed	closed	ADJ
crl-15498	77	73	.	.	PUNCT
crl-15498	78	1	still	still	ADV
crl-15498	78	2	,	,	PUNCT
crl-15498	78	3	aim	aim	NOUN
crl-15498	78	4	has	have	VERB
crl-15498	78	5	several	several	ADJ
crl-15498	78	6	helpful	helpful	ADJ
crl-15498	78	7	features	feature	NOUN
crl-15498	78	8	,	,	PUNCT
crl-15498	78	9	including	include	VERB
crl-15498	78	10	the	the	DET
crl-15498	78	11	ability	ability	NOUN
crl-15498	78	12	to	to	PART
crl-15498	78	13	easily	easily	ADV
crl-15498	78	14	send	send	VERB
crl-15498	78	15	images	image	NOUN
crl-15498	78	16	,	,	PUNCT
crl-15498	78	17	colorful	colorful	ADJ
crl-15498	78	18	emoticons	emoticon	NOUN
crl-15498	78	19	,	,	PUNCT
crl-15498	78	20	and	and	CCONJ
crl-15498	78	21	hyperlinks	hyperlink	NOUN
crl-15498	78	22	.	.	PUNCT
crl-15498	79	1	the	the	DET
crl-15498	79	2	system	system	NOUN
crl-15498	79	3	also	also	ADV
crl-15498	79	4	emits	emit	VERB
crl-15498	79	5	audible	audible	ADJ
crl-15498	79	6	signals	signal	NOUN
crl-15498	79	7	when	when	SCONJ
crl-15498	79	8	someone	someone	PRON
crl-15498	79	9	on	on	ADP
crl-15498	79	10	a	a	DET
crl-15498	79	11	buddy	buddy	NOUN
crl-15498	79	12	list	list	NOUN
crl-15498	79	13	(	(	PUNCT
crl-15498	79	14	a	a	DET
crl-15498	79	15	personal	personal	ADJ
crl-15498	79	16	list	list	NOUN
crl-15498	79	17	of	of	ADP
crl-15498	79	18	friends	friend	NOUN
crl-15498	79	19	with	with	ADP
crl-15498	79	20	aim	aim	NOUN
crl-15498	79	21	screen	screen	NOUN
crl-15498	79	22	names	name	NOUN
crl-15498	79	23	)	)	PUNCT
crl-15498	79	24	enters	enter	VERB
crl-15498	79	25	the	the	DET
crl-15498	79	26	chat	chat	NOUN
crl-15498	79	27	room	room	NOUN
crl-15498	79	28	so	so	SCONJ
crl-15498	79	29	that	that	SCONJ
crl-15498	79	30	the	the	DET
crl-15498	79	31	librarian	librarian	NOUN
crl-15498	79	32	does	do	AUX
crl-15498	79	33	not	not	PART
crl-15498	79	34	have	have	VERB
crl-15498	79	35	to	to	PART
crl-15498	79	36	watch	watch	VERB
crl-15498	79	37	the	the	DET
crl-15498	79	38	screen	screen	NOUN
crl-15498	79	39	continuously	continuously	ADV
crl-15498	79	40	.	.	PUNCT
crl-15498	80	1	regrettably	regrettably	ADV
crl-15498	80	2	,	,	PUNCT
crl-15498	80	3	this	this	DET
crl-15498	80	4	sound	sound	ADJ
crl-15498	80	5	feature	feature	NOUN
crl-15498	80	6	proved	prove	VERB
crl-15498	80	7	useless	useless	ADJ
crl-15498	80	8	because	because	SCONJ
crl-15498	80	9	librarians	librarian	NOUN
crl-15498	80	10	could	could	AUX
crl-15498	80	11	not	not	PART
crl-15498	80	12	add	add	VERB
crl-15498	80	13	all	all	DET
crl-15498	80	14	possible	possible	ADJ
crl-15498	80	15	patron	patron	NOUN
crl-15498	80	16	screen	screen	NOUN
crl-15498	80	17	names	name	NOUN
crl-15498	80	18	to	to	ADP
crl-15498	80	19	their	their	PRON
crl-15498	80	20	buddy	buddy	NOUN
crl-15498	80	21	lists	list	NOUN
crl-15498	80	22	.	.	PUNCT
crl-15498	81	1	thus	thus	ADV
crl-15498	81	2	,	,	PUNCT
crl-15498	81	3	a	a	DET
crl-15498	81	4	librarian	librarian	NOUN
crl-15498	81	5	on	on	ADP
crl-15498	81	6	i	i	PROPN
crl-15498	81	7	m	m	VERB
crl-15498	81	8	duty	duty	NOUN
crl-15498	81	9	who	who	PRON
crl-15498	81	10	chose	choose	VERB
crl-15498	81	11	to	to	PART
crl-15498	81	12	use	use	VERB
crl-15498	81	13	aim	aim	NOUN
crl-15498	81	14	had	have	VERB
crl-15498	81	15	to	to	PART
crl-15498	81	16	monitor	monitor	VERB
crl-15498	81	17	the	the	DET
crl-15498	81	18	chat	chat	NOUN
crl-15498	81	19	room	room	NOUN
crl-15498	81	20	vigilantly	vigilantly	ADV
crl-15498	81	21	.	.	PUNCT
crl-15498	82	1	in	in	ADP
crl-15498	82	2	contrast	contrast	NOUN
crl-15498	82	3	,	,	PUNCT
crl-15498	82	4	express	express	ADJ
crl-15498	82	5	generates	generate	VERB
crl-15498	82	6	sounds	sound	NOUN
crl-15498	82	7	when	when	SCONJ
crl-15498	82	8	any	any	DET
crl-15498	82	9	visitor	visitor	NOUN
crl-15498	82	10	enters	enter	VERB
crl-15498	82	11	the	the	DET
crl-15498	82	12	chat	chat	NOUN
crl-15498	82	13	room	room	NOUN
crl-15498	82	14	,	,	PUNCT
crl-15498	82	15	thereby	thereby	ADV
crl-15498	82	16	allowing	allow	VERB
crl-15498	82	17	the	the	DET
crl-15498	82	18	librarian	librarian	PROPN
crl-15498	82	19	on	on	ADP
crl-15498	82	20	duty	duty	NOUN
crl-15498	82	21	to	to	PART
crl-15498	82	22	perform	perform	VERB
crl-15498	82	23	other	other	ADJ
crl-15498	82	24	tasks	task	NOUN
crl-15498	82	25	while	while	SCONJ
crl-15498	82	26	waiting	wait	VERB
crl-15498	82	27	for	for	ADP
crl-15498	82	28	questions	question	NOUN
crl-15498	82	29	.	.	PUNCT
crl-15498	83	1	but	but	CCONJ
crl-15498	83	2	express	express	VERB
crl-15498	83	3	lacks	lack	VERB
crl-15498	83	4	the	the	DET
crl-15498	83	5	other	other	ADJ
crl-15498	83	6	useful	useful	ADJ
crl-15498	83	7	features	feature	NOUN
crl-15498	83	8	of	of	ADP
crl-15498	83	9	aim	aim	NOUN
crl-15498	83	10	described	describe	VERB
crl-15498	83	11	above	above	ADV
crl-15498	83	12	.	.	PUNCT
crl-15498	84	1	administration	administration	NOUN
crl-15498	84	2	issues	issue	NOUN
crl-15498	84	3	staffing	staff	VERB
crl-15498	84	4	during	during	ADP
crl-15498	84	5	the	the	DET
crl-15498	84	6	fall	fall	NOUN
crl-15498	84	7	semester	semester	NOUN
crl-15498	84	8	,	,	PUNCT
crl-15498	84	9	twenty	twenty	NUM
crl-15498	84	10	librarians	librarian	NOUN
crl-15498	84	11	and	and	CCONJ
crl-15498	84	12	four	four	NUM
crl-15498	84	13	library	library	NOUN
crl-15498	84	14	school	school	NOUN
crl-15498	84	15	students	student	NOUN
crl-15498	84	16	agreed	agree	VERB
crl-15498	84	17	to	to	PART
crl-15498	84	18	participate	participate	VERB
crl-15498	84	19	in	in	ADP
crl-15498	84	20	the	the	DET
crl-15498	84	21	i	i	PROPN
crl-15498	84	22	m	m	PROPN
crl-15498	84	23	reference	reference	NOUN
crl-15498	84	24	pilot	pilot	NOUN
crl-15498	84	25	project	project	NOUN
crl-15498	84	26	.	.	PUNCT
crl-15498	85	1	librarians	librarian	NOUN
crl-15498	85	2	contributed	contribute	VERB
crl-15498	85	3	between	between	ADP
crl-15498	85	4	two	two	NUM
crl-15498	85	5	and	and	CCONJ
crl-15498	85	6	seven	seven	NUM
crl-15498	85	7	hours	hour	NOUN
crl-15498	85	8	per	per	ADP
crl-15498	85	9	week	week	NOUN
crl-15498	85	10	to	to	ADP
crl-15498	85	11	monitoring	monitor	VERB
crl-15498	85	12	the	the	DET
crl-15498	85	13	i	i	NOUN
crl-15498	85	14	m	m	VERB
crl-15498	85	15	chat	chat	NOUN
crl-15498	85	16	room	room	NOUN
crl-15498	85	17	,	,	PUNCT
crl-15498	85	18	and	and	CCONJ
crl-15498	85	19	library	library	ADJ
crl-15498	85	20	students	student	NOUN
crl-15498	85	21	covered	cover	VERB
crl-15498	85	22	the	the	DET
crl-15498	85	23	evening	evening	NOUN
crl-15498	85	24	and	and	CCONJ
crl-15498	85	25	weekend	weekend	NOUN
crl-15498	85	26	shifts	shift	NOUN
crl-15498	85	27	.	.	PUNCT
crl-15498	86	1	only	only	ADV
crl-15498	86	2	one	one	NUM
crl-15498	86	3	person	person	NOUN
crl-15498	86	4	monitored	monitor	VERB
crl-15498	86	5	the	the	DET
crl-15498	86	6	room	room	NOUN
crl-15498	86	7	at	at	ADP
crl-15498	86	8	a	a	DET
crl-15498	86	9	time	time	NOUN
crl-15498	86	10	.	.	PUNCT
crl-15498	87	1	the	the	DET
crl-15498	87	2	library	library	NOUN
crl-15498	87	3	provided	provide	VERB
crl-15498	87	4	i	i	PRON
crl-15498	87	5	m	m	PROPN
crl-15498	87	6	reference	reference	NOUN
crl-15498	87	7	service	service	NOUN
crl-15498	87	8	an	an	DET
crl-15498	87	9	average	average	NOUN
crl-15498	87	10	of	of	ADP
crl-15498	87	11	sixty	sixty	NUM
crl-15498	87	12	-	-	PUNCT
crl-15498	87	13	eight	eight	NUM
crl-15498	87	14	hours	hour	NOUN
crl-15498	87	15	per	per	ADP
crl-15498	87	16	week	week	NOUN
crl-15498	87	17	according	accord	VERB
crl-15498	87	18	to	to	ADP
crl-15498	87	19	the	the	DET
crl-15498	87	20	following	follow	VERB
crl-15498	87	21	schedule	schedule	NOUN
crl-15498	87	22	:	:	PUNCT
crl-15498	87	23	9	9	NUM
crl-15498	87	24	a.m.	a.m.	NOUN
crl-15498	87	25	until	until	ADP
crl-15498	87	26	9	9	NUM
crl-15498	87	27	p.m.	p.m.	NOUN
crl-15498	87	28	mondays	monday	NOUN
crl-15498	87	29	,	,	PUNCT
crl-15498	87	30	9	9	NUM
crl-15498	87	31	a.m.	a.m.	NOUN
crl-15498	87	32	until	until	ADP
crl-15498	87	33	11	11	NUM
crl-15498	87	34	p.m.	p.m.	NOUN
crl-15498	87	35	tuesdays	tuesday	NOUN
crl-15498	87	36	,	,	PUNCT
crl-15498	87	37	9	9	NUM
crl-15498	87	38	a.m.	a.m.	NOUN
crl-15498	87	39	until	until	ADP
crl-15498	87	40	8	8	NUM
crl-15498	87	41	p.m.	p.m.	NOUN
crl-15498	87	42	wednesdays	wednesday	NOUN
crl-15498	87	43	and	and	CCONJ
crl-15498	87	44	thursdays	thursday	NOUN
crl-15498	87	45	,	,	PUNCT
crl-15498	87	46	9	9	NUM
crl-15498	87	47	a.m.	a.m.	NOUN
crl-15498	87	48	until	until	ADP
crl-15498	87	49	6	6	NUM
crl-15498	87	50	p.m.	p.m.	NOUN
crl-15498	87	51	fridays	friday	NOUN
crl-15498	87	52	,	,	PUNCT
crl-15498	87	53	1	1	NUM
crl-15498	87	54	p.m.	p.m.	NOUN
crl-15498	87	55	until	until	ADP
crl-15498	87	56	3	3	NUM
crl-15498	87	57	p.m.	p.m.	NOUN
crl-15498	87	58	saturdays	saturday	NOUN
crl-15498	87	59	,	,	PUNCT
crl-15498	87	60	and	and	CCONJ
crl-15498	87	61	2	2	NUM
crl-15498	87	62	p.m.	p.m.	NOUN
crl-15498	87	63	until	until	ADP
crl-15498	87	64	11	11	NUM
crl-15498	87	65	p.m.	p.m.	NOUN
crl-15498	87	66	most	most	ADJ
crl-15498	87	67	sundays	sunday	NOUN
crl-15498	87	68	.	.	PUNCT
crl-15498	88	1	[	[	X
crl-15498	88	2	note	note	NOUN
crl-15498	88	3	:	:	PUNCT
crl-15498	88	4	for	for	ADP
crl-15498	88	5	brevity	brevity	NOUN
crl-15498	88	6	,	,	PUNCT
crl-15498	88	7	henceforth	henceforth	ADV
crl-15498	88	8	,	,	PUNCT
crl-15498	88	9	this	this	DET
crl-15498	88	10	article	article	NOUN
crl-15498	88	11	will	will	AUX
crl-15498	88	12	refer	refer	VERB
crl-15498	88	13	to	to	ADP
crl-15498	88	14	both	both	PRON
crl-15498	88	15	i	i	PRON
crl-15498	88	16	m	m	VERB
crl-15498	88	17	librarians	librarian	NOUN
crl-15498	88	18	and	and	CCONJ
crl-15498	88	19	library	library	ADJ
crl-15498	88	20	students	student	NOUN
crl-15498	88	21	as	as	ADP
crl-15498	88	22	librarians	librarian	NOUN
crl-15498	88	23	unless	unless	SCONJ
crl-15498	88	24	a	a	DET
crl-15498	88	25	distinction	distinction	NOUN
crl-15498	88	26	is	be	AUX
crl-15498	88	27	required	require	VERB
crl-15498	88	28	.	.	PUNCT
crl-15498	88	29	]	]	PUNCT
crl-15498	89	1	evaluation	evaluation	NOUN
crl-15498	89	2	of	of	ADP
crl-15498	89	3	i	i	PROPN
crl-15498	89	4	m	m	PROPN
crl-15498	89	5	service	service	NOUN
crl-15498	89	6	in	in	ADP
crl-15498	89	7	the	the	DET
crl-15498	89	8	fall	fall	NOUN
crl-15498	89	9	revealed	reveal	VERB
crl-15498	89	10	two	two	NUM
crl-15498	89	11	specific	specific	ADJ
crl-15498	89	12	staffing	staffing	NOUN
crl-15498	89	13	challenges	challenge	NOUN
crl-15498	89	14	that	that	PRON
crl-15498	89	15	needed	need	VERB
crl-15498	89	16	to	to	PART
crl-15498	89	17	be	be	AUX
crl-15498	89	18	addressed	address	VERB
crl-15498	89	19	in	in	ADP
crl-15498	89	20	the	the	DET
crl-15498	89	21	spring	spring	NOUN
crl-15498	89	22	.	.	PUNCT
crl-15498	90	1	first	first	ADV
crl-15498	90	2	,	,	PUNCT
crl-15498	90	3	one	one	NUM
crl-15498	90	4	person	person	NOUN
crl-15498	90	5	could	could	AUX
crl-15498	90	6	not	not	PART
crl-15498	90	7	simultaneously	simultaneously	ADV
crl-15498	90	8	staff	staff	VERB
crl-15498	90	9	the	the	PRON
crl-15498	91	1	i	i	NOUN
crl-15498	91	2	m	m	VERB
crl-15498	91	3	chat	chat	NOUN
crl-15498	91	4	room	room	NOUN
crl-15498	91	5	and	and	CCONJ
crl-15498	91	6	a	a	DET
crl-15498	91	7	physical	physical	ADJ
crl-15498	91	8	reference	reference	NOUN
crl-15498	91	9	desk	desk	NOUN
crl-15498	91	10	because	because	SCONJ
crl-15498	91	11	of	of	ADP
crl-15498	91	12	the	the	DET
crl-15498	91	13	many	many	ADJ
crl-15498	91	14	distractions	distraction	NOUN
crl-15498	91	15	around	around	ADP
crl-15498	91	16	a	a	DET
crl-15498	91	17	reference	reference	NOUN
crl-15498	91	18	desk	desk	NOUN
crl-15498	91	19	.	.	PUNCT
crl-15498	92	1	because	because	SCONJ
crl-15498	92	2	aol	aol	PROPN
crl-15498	92	3	chat	chat	VERB
crl-15498	92	4	software	software	NOUN
crl-15498	92	5	does	do	AUX
crl-15498	92	6	not	not	PART
crl-15498	92	7	provide	provide	VERB
crl-15498	92	8	a	a	DET
crl-15498	92	9	way	way	NOUN
crl-15498	92	10	to	to	PART
crl-15498	92	11	notify	notify	VERB
crl-15498	92	12	incoming	incoming	ADJ
crl-15498	92	13	patrons	patron	NOUN
crl-15498	92	14	that	that	SCONJ
crl-15498	92	15	the	the	DET
crl-15498	92	16	librarian	librarian	PROPN
crl-15498	92	17	on	on	ADP
crl-15498	92	18	duty	duty	NOUN
crl-15498	92	19	is	be	AUX
crl-15498	92	20	temporarily	temporarily	ADV
crl-15498	92	21	preoccupied	preoccupied	ADJ
crl-15498	92	22	,	,	PUNCT
crl-15498	92	23	an	an	DET
crl-15498	92	24	online	online	ADJ
crl-15498	92	25	patron	patron	NOUN
crl-15498	92	26	could	could	AUX
crl-15498	92	27	feel	feel	AUX
crl-15498	92	28	ignored	ignore	VERB
crl-15498	92	29	or	or	CCONJ
crl-15498	92	30	erroneously	erroneously	ADV
crl-15498	92	31	conclude	conclude	VERB
crl-15498	92	32	that	that	SCONJ
crl-15498	92	33	the	the	DET
crl-15498	92	34	system	system	NOUN
crl-15498	92	35	had	have	AUX
crl-15498	92	36	disconnected	disconnect	VERB
crl-15498	92	37	.	.	PUNCT
crl-15498	93	1	as	as	ADP
crl-15498	93	2	a	a	DET
crl-15498	93	3	result	result	NOUN
crl-15498	93	4	,	,	PUNCT
crl-15498	93	5	librarians	librarian	NOUN
crl-15498	93	6	performed	perform	VERB
crl-15498	93	7	their	their	PRON
crl-15498	93	8	i	i	NOUN
crl-15498	93	9	m	m	VERB
crl-15498	93	10	shifts	shift	NOUN
crl-15498	93	11	separately	separately	ADV
crl-15498	93	12	from	from	ADP
crl-15498	93	13	their	their	PRON
crl-15498	93	14	reference	reference	NOUN
crl-15498	93	15	desk	desk	NOUN
crl-15498	93	16	duty	duty	NOUN
crl-15498	93	17	in	in	ADP
crl-15498	93	18	the	the	DET
crl-15498	93	19	spring	spring	NOUN
crl-15498	93	20	.	.	PUNCT
crl-15498	94	1	second	second	ADJ
crl-15498	94	2	,	,	PUNCT
crl-15498	94	3	i	i	PRON
crl-15498	94	4	m	m	VERB
crl-15498	94	5	evening	evening	NOUN
crl-15498	94	6	and	and	CCONJ
crl-15498	94	7	weekend	weekend	NOUN
crl-15498	94	8	hours	hour	NOUN
crl-15498	94	9	did	do	AUX
crl-15498	94	10	not	not	PART
crl-15498	94	11	meet	meet	VERB
crl-15498	94	12	patron	patron	NOUN
crl-15498	94	13	demand	demand	NOUN
crl-15498	94	14	.	.	PUNCT
crl-15498	95	1	to	to	PART
crl-15498	95	2	offer	offer	VERB
crl-15498	95	3	more	more	ADJ
crl-15498	95	4	hours	hour	NOUN
crl-15498	95	5	,	,	PUNCT
crl-15498	95	6	it	it	PRON
crl-15498	95	7	was	be	AUX
crl-15498	95	8	necessary	necessary	ADJ
crl-15498	95	9	to	to	PART
crl-15498	95	10	increase	increase	VERB
crl-15498	95	11	the	the	DET
crl-15498	95	12	size	size	NOUN
crl-15498	95	13	of	of	ADP
crl-15498	95	14	the	the	DET
crl-15498	95	15	i	i	PROPN
crl-15498	95	16	m	m	PROPN
crl-15498	95	17	staff	staff	NOUN
crl-15498	95	18	.	.	PUNCT
crl-15498	96	1	therefore	therefore	ADV
crl-15498	96	2	,	,	PUNCT
crl-15498	96	3	library	library	PROPN
crl-15498	96	4	administration	administration	NOUN
crl-15498	96	5	requested	request	VERB
crl-15498	96	6	that	that	SCONJ
crl-15498	96	7	all	all	DET
crl-15498	96	8	reference	reference	NOUN
crl-15498	96	9	librarians	librarian	NOUN
crl-15498	96	10	contribute	contribute	VERB
crl-15498	96	11	one	one	NUM
crl-15498	96	12	hour	hour	NOUN
crl-15498	96	13	per	per	ADP
crl-15498	96	14	week	week	NOUN
crl-15498	96	15	to	to	ADP
crl-15498	96	16	i	i	PRON
crl-15498	96	17	m	m	PROPN
crl-15498	96	18	reference	reference	NOUN
crl-15498	96	19	.	.	PUNCT
crl-15498	97	1	the	the	DET
crl-15498	97	2	i	i	PROPN
crl-15498	97	3	m	m	PROPN
crl-15498	97	4	coordinator	coordinator	NOUN
crl-15498	97	5	also	also	ADV
crl-15498	97	6	recruited	recruit	VERB
crl-15498	97	7	more	more	ADJ
crl-15498	97	8	library	library	ADJ
crl-15498	97	9	students	student	NOUN
crl-15498	97	10	to	to	PART
crl-15498	97	11	give	give	VERB
crl-15498	97	12	a	a	DET
crl-15498	97	13	total	total	NOUN
crl-15498	97	14	of	of	ADP
crl-15498	97	15	thirty	thirty	NUM
crl-15498	97	16	-	-	PUNCT
crl-15498	97	17	eight	eight	NUM
crl-15498	97	18	i	i	NOUN
crl-15498	97	19	m	m	PROPN
crl-15498	97	20	staffers	staffer	NOUN
crl-15498	97	21	.	.	PUNCT
crl-15498	98	1	the	the	DET
crl-15498	98	2	larger	large	ADJ
crl-15498	98	3	staff	staff	NOUN
crl-15498	98	4	made	make	VERB
crl-15498	98	5	it	it	PRON
crl-15498	98	6	possible	possible	ADJ
crl-15498	98	7	to	to	PART
crl-15498	98	8	offer	offer	VERB
crl-15498	98	9	chat	chat	PROPN
crl-15498	98	10	reference	reference	VERB
crl-15498	98	11	an	an	DET
crl-15498	98	12	average	average	NOUN
crl-15498	98	13	of	of	ADP
crl-15498	98	14	seventy	seventy	NUM
crl-15498	98	15	-	-	PUNCT
crl-15498	98	16	five	five	NUM
crl-15498	98	17	hours	hour	NOUN
crl-15498	98	18	per	per	ADP
crl-15498	98	19	week	week	NOUN
crl-15498	98	20	with	with	ADP
crl-15498	98	21	more	more	ADJ
crl-15498	98	22	evening	evening	NOUN
crl-15498	98	23	and	and	CCONJ
crl-15498	98	24	weekend	weekend	NOUN
crl-15498	98	25	hours	hour	NOUN
crl-15498	98	26	.	.	PUNCT
crl-15498	99	1	it	it	PRON
crl-15498	99	2	also	also	ADV
crl-15498	99	3	allowed	allow	VERB
crl-15498	99	4	librarians	librarian	NOUN
crl-15498	99	5	to	to	PART
crl-15498	99	6	reduce	reduce	VERB
crl-15498	99	7	their	their	PRON
crl-15498	99	8	i	i	NOUN
crl-15498	99	9	m	m	VERB
crl-15498	99	10	shifts	shift	NOUN
crl-15498	99	11	to	to	ADP
crl-15498	99	12	one	one	NUM
crl-15498	99	13	hour	hour	NOUN
crl-15498	99	14	per	per	ADP
crl-15498	99	15	week	week	NOUN
crl-15498	99	16	,	,	PUNCT
crl-15498	99	17	while	while	SCONJ
crl-15498	99	18	library	library	ADJ
crl-15498	99	19	students	student	NOUN
crl-15498	99	20	took	take	VERB
crl-15498	99	21	night	night	NOUN
crl-15498	99	22	and	and	CCONJ
crl-15498	99	23	weekend	weekend	NOUN
crl-15498	99	24	shifts	shift	NOUN
crl-15498	99	25	of	of	ADP
crl-15498	99	26	up	up	ADP
crl-15498	99	27	to	to	PART
crl-15498	99	28	five	five	NUM
crl-15498	99	29	hours	hour	NOUN
crl-15498	99	30	.	.	PUNCT
crl-15498	100	1	because	because	SCONJ
crl-15498	100	2	only	only	ADV
crl-15498	100	3	one	one	NUM
crl-15498	100	4	question	question	NOUN
crl-15498	100	5	was	be	AUX
crl-15498	100	6	received	receive	VERB
crl-15498	100	7	before	before	ADP
crl-15498	100	8	10	10	NUM
crl-15498	100	9	a.m.	a.m.	NOUN
crl-15498	100	10	in	in	ADP
crl-15498	100	11	the	the	DET
crl-15498	100	12	fall	fall	NOUN
crl-15498	100	13	,	,	PUNCT
crl-15498	100	14	it	it	PRON
crl-15498	100	15	was	be	AUX
crl-15498	100	16	decided	decide	VERB
crl-15498	100	17	to	to	PART
crl-15498	100	18	open	open	VERB
crl-15498	100	19	one	one	NUM
crl-15498	100	20	hour	hour	NOUN
crl-15498	100	21	later	later	ADV
crl-15498	100	22	in	in	ADP
crl-15498	100	23	the	the	DET
crl-15498	100	24	spring	spring	NOUN
crl-15498	100	25	.	.	PUNCT
crl-15498	101	1	the	the	DET
crl-15498	101	2	i	i	PRON
crl-15498	101	3	m	m	VERB
crl-15498	101	4	chat	chat	NOUN
crl-15498	101	5	room	room	NOUN
crl-15498	101	6	was	be	AUX
crl-15498	101	7	staffed	staff	VERB
crl-15498	101	8	between	between	ADP
crl-15498	101	9	10	10	NUM
crl-15498	101	10	a.m.	a.m.	NOUN
crl-15498	101	11	and	and	CCONJ
crl-15498	101	12	11	11	NUM
crl-15498	101	13	p.m.	p.m.	NOUN
crl-15498	101	14	monday	monday	PROPN
crl-15498	101	15	through	through	ADP
crl-15498	101	16	thursday	thursday	PROPN
crl-15498	101	17	,	,	PUNCT
crl-15498	101	18	10	10	NUM
crl-15498	101	19	a.m.	a.m.	NOUN
crl-15498	101	20	and	and	CCONJ
crl-15498	101	21	5	5	NUM
crl-15498	101	22	p.m.	p.m.	NOUN
crl-15498	101	23	friday	friday	PROPN
crl-15498	101	24	,	,	PUNCT
crl-15498	101	25	11	11	NUM
crl-15498	101	26	a.m.	a.m.	NOUN
crl-15498	101	27	and	and	CCONJ
crl-15498	101	28	5	5	NUM
crl-15498	101	29	p.m.	p.m.	NOUN
crl-15498	101	30	saturday	saturday	PROPN
crl-15498	101	31	,	,	PUNCT
crl-15498	101	32	and	and	CCONJ
crl-15498	101	33	1	1	NUM
crl-15498	101	34	p.m.	p.m.	NOUN
crl-15498	101	35	and	and	CCONJ
crl-15498	101	36	11	11	NUM
crl-15498	101	37	p.m.	p.m.	NOUN
crl-15498	101	38	sunday	sunday	PROPN
crl-15498	101	39	.	.	PUNCT
crl-15498	102	1	training	training	NOUN
crl-15498	102	2	before	before	ADP
crl-15498	102	3	starting	start	VERB
crl-15498	102	4	the	the	DET
crl-15498	102	5	pilot	pilot	NOUN
crl-15498	102	6	project	project	NOUN
crl-15498	102	7	,	,	PUNCT
crl-15498	102	8	a	a	DET
crl-15498	102	9	few	few	ADJ
crl-15498	102	10	tutorial	tutorial	NOUN
crl-15498	102	11	sessions	session	NOUN
crl-15498	102	12	were	be	AUX
crl-15498	102	13	conducted	conduct	VERB
crl-15498	102	14	for	for	ADP
crl-15498	102	15	librarians	librarian	NOUN
crl-15498	102	16	but	but	CCONJ
crl-15498	102	17	were	be	AUX
crl-15498	102	18	poorly	poorly	ADV
crl-15498	102	19	attended	attend	VERB
crl-15498	102	20	,	,	PUNCT
crl-15498	102	21	possibly	possibly	ADV
crl-15498	102	22	because	because	SCONJ
crl-15498	102	23	most	most	ADJ
crl-15498	102	24	of	of	ADP
crl-15498	102	25	the	the	DET
crl-15498	102	26	librarians	librarian	NOUN
crl-15498	102	27	who	who	PRON
crl-15498	102	28	participated	participate	VERB
crl-15498	102	29	in	in	ADP
crl-15498	102	30	the	the	DET
crl-15498	102	31	fall	fall	NOUN
crl-15498	102	32	were	be	AUX
crl-15498	102	33	sufficiently	sufficiently	ADV
crl-15498	102	34	familiar	familiar	ADJ
crl-15498	102	35	with	with	ADP
crl-15498	102	36	technology	technology	NOUN
crl-15498	102	37	or	or	CCONJ
crl-15498	102	38	the	the	DET
crl-15498	102	39	concept	concept	NOUN
crl-15498	102	40	of	of	ADP
crl-15498	102	41	online	online	ADJ
crl-15498	102	42	chatting	chatting	NOUN
crl-15498	102	43	to	to	PART
crl-15498	102	44	learn	learn	VERB
crl-15498	102	45	it	it	PRON
crl-15498	102	46	on	on	ADP
crl-15498	102	47	their	their	PRON
crl-15498	102	48	own	own	ADJ
crl-15498	102	49	.	.	PUNCT
crl-15498	103	1	senior	senior	ADJ
crl-15498	103	2	librarians	librarian	NOUN
crl-15498	103	3	trained	train	VERB
crl-15498	103	4	and	and	CCONJ
crl-15498	103	5	mentored	mentor	VERB
crl-15498	103	6	the	the	DET
crl-15498	103	7	library	library	ADJ
crl-15498	103	8	school	school	NOUN
crl-15498	103	9	students	student	NOUN
crl-15498	103	10	.	.	PUNCT
crl-15498	104	1	librarians	librarian	NOUN
crl-15498	104	2	who	who	PRON
crl-15498	104	3	joined	join	VERB
crl-15498	104	4	the	the	DET
crl-15498	104	5	project	project	NOUN
crl-15498	104	6	in	in	ADP
crl-15498	104	7	the	the	DET
crl-15498	104	8	spring	spring	NOUN
crl-15498	104	9	sought	seek	VERB
crl-15498	104	10	guidance	guidance	NOUN
crl-15498	104	11	from	from	ADP
crl-15498	104	12	,	,	PUNCT
crl-15498	104	13	and	and	CCONJ
crl-15498	104	14	practiced	practice	VERB
crl-15498	104	15	with	with	ADP
crl-15498	104	16	,	,	PUNCT
crl-15498	104	17	veteran	veteran	NOUN
crl-15498	104	18	i	i	PROPN
crl-15498	104	19	m	m	PROPN
crl-15498	104	20	librarians	librarian	NOUN
crl-15498	104	21	.	.	PUNCT
crl-15498	105	1	40	40	NUM
crl-15498	105	2	college	college	PROPN
crl-15498	105	3	&	&	CCONJ
crl-15498	105	4	research	research	PROPN
crl-15498	105	5	libraries	library	NOUN
crl-15498	105	6	january	january	PROPN
crl-15498	105	7	2002	2002	NUM
crl-15498	105	8	in	in	ADP
crl-15498	105	9	terms	term	NOUN
crl-15498	105	10	of	of	ADP
crl-15498	105	11	policy	policy	NOUN
crl-15498	105	12	,	,	PUNCT
crl-15498	105	13	two	two	NUM
crl-15498	105	14	guidelines	guideline	NOUN
crl-15498	105	15	were	be	AUX
crl-15498	105	16	established	establish	VERB
crl-15498	105	17	.	.	PUNCT
crl-15498	106	1	first	first	ADV
crl-15498	106	2	,	,	PUNCT
crl-15498	106	3	i	i	PRON
crl-15498	106	4	m	m	VERB
crl-15498	106	5	librarians	librarian	NOUN
crl-15498	106	6	were	be	AUX
crl-15498	106	7	directed	direct	VERB
crl-15498	106	8	to	to	PART
crl-15498	106	9	use	use	VERB
crl-15498	106	10	only	only	ADV
crl-15498	106	11	the	the	DET
crl-15498	106	12	ublib	ublib	ADJ
crl-15498	106	13	chat	chat	NOUN
crl-15498	106	14	room	room	NOUN
crl-15498	106	15	to	to	PART
crl-15498	106	16	minimize	minimize	VERB
crl-15498	106	17	visitor	visitor	NOUN
crl-15498	106	18	confusion	confusion	NOUN
crl-15498	106	19	.	.	PUNCT
crl-15498	107	1	second	second	ADJ
crl-15498	107	2	,	,	PUNCT
crl-15498	107	3	librarians	librarian	NOUN
crl-15498	107	4	who	who	PRON
crl-15498	107	5	provided	provide	VERB
crl-15498	107	6	simultaneous	simultaneous	ADJ
crl-15498	107	7	reference	reference	NOUN
crl-15498	107	8	service	service	NOUN
crl-15498	107	9	via	via	ADP
crl-15498	107	10	i	i	PRON
crl-15498	107	11	m	m	PROPN
crl-15498	107	12	and	and	CCONJ
crl-15498	107	13	the	the	DET
crl-15498	107	14	physical	physical	ADJ
crl-15498	107	15	desk	desk	NOUN
crl-15498	107	16	were	be	AUX
crl-15498	107	17	advised	advise	VERB
crl-15498	107	18	to	to	PART
crl-15498	107	19	give	give	VERB
crl-15498	107	20	preference	preference	NOUN
crl-15498	107	21	to	to	ADP
crl-15498	107	22	patrons	patron	NOUN
crl-15498	107	23	within	within	ADP
crl-15498	107	24	the	the	DET
crl-15498	107	25	library	library	NOUN
crl-15498	107	26	.	.	PUNCT
crl-15498	108	1	i	i	PRON
crl-15498	108	2	m	m	VERB
crl-15498	108	3	staff	staff	NOUN
crl-15498	108	4	were	be	AUX
crl-15498	108	5	encouraged	encourage	VERB
crl-15498	108	6	to	to	PART
crl-15498	108	7	welcome	welcome	VERB
crl-15498	108	8	visitors	visitor	NOUN
crl-15498	108	9	with	with	ADP
crl-15498	108	10	a	a	DET
crl-15498	108	11	short	short	ADJ
crl-15498	108	12	greeting	greeting	NOUN
crl-15498	108	13	,	,	PUNCT
crl-15498	108	14	keep	keep	VERB
crl-15498	108	15	their	their	PRON
crl-15498	108	16	responses	response	NOUN
crl-15498	108	17	brief	brief	ADJ
crl-15498	108	18	,	,	PUNCT
crl-15498	108	19	and	and	CCONJ
crl-15498	108	20	periodically	periodically	ADV
crl-15498	108	21	send	send	VERB
crl-15498	108	22	delay	delay	NOUN
crl-15498	108	23	messages	message	NOUN
crl-15498	108	24	such	such	ADJ
crl-15498	108	25	as	as	ADP
crl-15498	108	26	“	"	PUNCT
crl-15498	108	27	i	i	PRON
crl-15498	108	28	’m	’m	VERB
crl-15498	108	29	still	still	ADV
crl-15498	108	30	working	work	VERB
crl-15498	108	31	on	on	ADP
crl-15498	108	32	it	it	PRON
crl-15498	108	33	.	.	PUNCT
crl-15498	108	34	”	"	PUNCT
crl-15498	109	1	they	they	PRON
crl-15498	109	2	also	also	ADV
crl-15498	109	3	were	be	AUX
crl-15498	109	4	advised	advise	VERB
crl-15498	109	5	to	to	PART
crl-15498	109	6	refer	refer	VERB
crl-15498	109	7	difficult	difficult	ADJ
crl-15498	109	8	questions	question	NOUN
crl-15498	109	9	to	to	ADP
crl-15498	109	10	a	a	DET
crl-15498	109	11	subject	subject	ADJ
crl-15498	109	12	specialist	specialist	NOUN
crl-15498	109	13	or	or	CCONJ
crl-15498	109	14	to	to	PART
crl-15498	109	15	encourage	encourage	VERB
crl-15498	109	16	the	the	DET
crl-15498	109	17	patron	patron	NOUN
crl-15498	109	18	to	to	PART
crl-15498	109	19	call	call	VERB
crl-15498	109	20	or	or	CCONJ
crl-15498	109	21	visit	visit	VERB
crl-15498	109	22	the	the	DET
crl-15498	109	23	library	library	NOUN
crl-15498	109	24	.	.	PUNCT
crl-15498	110	1	otherwise	otherwise	ADV
crl-15498	110	2	,	,	PUNCT
crl-15498	110	3	the	the	DET
crl-15498	110	4	i	i	PRON
crl-15498	110	5	m	m	VERB
crl-15498	110	6	librarians	librarian	NOUN
crl-15498	110	7	were	be	AUX
crl-15498	110	8	free	free	ADJ
crl-15498	110	9	to	to	PART
crl-15498	110	10	use	use	VERB
crl-15498	110	11	their	their	PRON
crl-15498	110	12	best	good	ADJ
crl-15498	110	13	judgment	judgment	NOUN
crl-15498	110	14	.	.	PUNCT
crl-15498	111	1	as	as	ADP
crl-15498	111	2	an	an	DET
crl-15498	111	3	additional	additional	ADJ
crl-15498	111	4	aid	aid	NOUN
crl-15498	111	5	,	,	PUNCT
crl-15498	111	6	a	a	DET
crl-15498	111	7	quick	quick	ADJ
crl-15498	111	8	links	link	NOUN
crl-15498	111	9	web	web	NOUN
crl-15498	111	10	page	page	NOUN
crl-15498	111	11	was	be	AUX
crl-15498	111	12	maintained	maintain	VERB
crl-15498	111	13	with	with	ADP
crl-15498	111	14	links	link	NOUN
crl-15498	111	15	to	to	ADP
crl-15498	111	16	ready	ready	ADJ
crl-15498	111	17	-	-	PUNCT
crl-15498	111	18	reference	reference	NOUN
crl-15498	111	19	sources	source	NOUN
crl-15498	111	20	such	such	ADJ
crl-15498	111	21	as	as	ADP
crl-15498	111	22	contact	contact	NOUN
crl-15498	111	23	information	information	NOUN
crl-15498	111	24	for	for	ADP
crl-15498	111	25	the	the	DET
crl-15498	111	26	various	various	ADJ
crl-15498	111	27	ub	ub	NOUN
crl-15498	111	28	libraries	library	NOUN
crl-15498	111	29	,	,	PUNCT
crl-15498	111	30	class	class	NOUN
crl-15498	111	31	assignments	assignment	NOUN
crl-15498	111	32	,	,	PUNCT
crl-15498	111	33	and	and	CCONJ
crl-15498	111	34	frequently	frequently	ADV
crl-15498	111	35	used	use	VERB
crl-15498	111	36	bison	bison	NOUN
crl-15498	111	37	pages	page	NOUN
crl-15498	111	38	.	.	PUNCT
crl-15498	112	1	this	this	DET
crl-15498	112	2	page	page	NOUN
crl-15498	112	3	was	be	AUX
crl-15498	112	4	designed	design	VERB
crl-15498	112	5	to	to	PART
crl-15498	112	6	allow	allow	VERB
crl-15498	112	7	librarians	librarian	NOUN
crl-15498	112	8	to	to	PART
crl-15498	112	9	easily	easily	ADV
crl-15498	112	10	copy	copy	VERB
crl-15498	112	11	and	and	CCONJ
crl-15498	112	12	paste	paste	VERB
crl-15498	112	13	information	information	NOUN
crl-15498	112	14	into	into	ADP
crl-15498	112	15	messages	message	NOUN
crl-15498	112	16	.	.	PUNCT
crl-15498	113	1	however	however	ADV
crl-15498	113	2	,	,	PUNCT
crl-15498	113	3	i	i	PRON
crl-15498	113	4	m	m	PROPN
crl-15498	113	5	librarians	librarian	NOUN
crl-15498	113	6	confessed	confess	VERB
crl-15498	113	7	to	to	PART
crl-15498	113	8	rarely	rarely	ADV
crl-15498	113	9	using	use	VERB
crl-15498	113	10	it	it	PRON
crl-15498	113	11	.	.	PUNCT
crl-15498	114	1	librarian	librarian	ADJ
crl-15498	114	2	communication	communication	NOUN
crl-15498	114	3	initially	initially	ADV
crl-15498	114	4	,	,	PUNCT
crl-15498	114	5	everyone	everyone	PRON
crl-15498	114	6	communicated	communicate	VERB
crl-15498	114	7	informally	informally	ADV
crl-15498	114	8	through	through	ADP
crl-15498	114	9	individual	individual	ADJ
crl-15498	114	10	e	e	NOUN
crl-15498	114	11	-	-	NOUN
crl-15498	114	12	mails	mail	NOUN
crl-15498	114	13	or	or	CCONJ
crl-15498	114	14	small	small	ADJ
crl-15498	114	15	meetings	meeting	NOUN
crl-15498	114	16	,	,	PUNCT
crl-15498	114	17	but	but	CCONJ
crl-15498	114	18	just	just	ADV
crl-15498	114	19	before	before	ADP
crl-15498	114	20	launching	launch	VERB
crl-15498	114	21	the	the	DET
crl-15498	114	22	service	service	NOUN
crl-15498	114	23	,	,	PUNCT
crl-15498	114	24	a	a	DET
crl-15498	114	25	listserv	listserv	NOUN
crl-15498	114	26	devoted	devote	VERB
crl-15498	114	27	to	to	ADP
crl-15498	114	28	the	the	DET
crl-15498	114	29	project	project	NOUN
crl-15498	114	30	was	be	AUX
crl-15498	114	31	created	create	VERB
crl-15498	114	32	.	.	PUNCT
crl-15498	115	1	the	the	DET
crl-15498	115	2	list	list	NOUN
crl-15498	115	3	was	be	AUX
crl-15498	115	4	used	use	VERB
crl-15498	115	5	to	to	PART
crl-15498	115	6	post	post	VERB
crl-15498	115	7	weekly	weekly	ADJ
crl-15498	115	8	statistical	statistical	ADJ
crl-15498	115	9	summaries	summary	NOUN
crl-15498	115	10	and	and	CCONJ
crl-15498	115	11	to	to	PART
crl-15498	115	12	make	make	VERB
crl-15498	115	13	announcements	announcement	NOUN
crl-15498	115	14	.	.	PUNCT
crl-15498	116	1	unfortunately	unfortunately	ADV
crl-15498	116	2	,	,	PUNCT
crl-15498	116	3	it	it	PRON
crl-15498	116	4	did	do	AUX
crl-15498	116	5	not	not	PART
crl-15498	116	6	adequately	adequately	ADV
crl-15498	116	7	facilitate	facilitate	VERB
crl-15498	116	8	“	"	PUNCT
crl-15498	116	9	shift	shift	NOUN
crl-15498	116	10	trades	trade	NOUN
crl-15498	116	11	”	"	PUNCT
crl-15498	116	12	in	in	ADP
crl-15498	116	13	the	the	DET
crl-15498	116	14	fall	fall	NOUN
crl-15498	116	15	,	,	PUNCT
crl-15498	116	16	so	so	CCONJ
crl-15498	116	17	in	in	ADP
crl-15498	116	18	the	the	DET
crl-15498	116	19	spring	spring	NOUN
crl-15498	116	20	i	i	PRON
crl-15498	116	21	m	m	VERB
crl-15498	116	22	staff	staff	NOUN
crl-15498	116	23	were	be	AUX
crl-15498	116	24	directed	direct	VERB
crl-15498	116	25	to	to	PART
crl-15498	116	26	report	report	VERB
crl-15498	116	27	schedule	schedule	NOUN
crl-15498	116	28	conflicts	conflict	NOUN
crl-15498	116	29	to	to	ADP
crl-15498	116	30	the	the	DET
crl-15498	116	31	i	i	PROPN
crl-15498	116	32	m	m	NOUN
crl-15498	116	33	coordinator	coordinator	NOUN
crl-15498	116	34	who	who	PRON
crl-15498	116	35	then	then	ADV
crl-15498	116	36	would	would	AUX
crl-15498	116	37	arrange	arrange	VERB
crl-15498	116	38	changes	change	NOUN
crl-15498	116	39	.	.	PUNCT
crl-15498	117	1	one	one	NUM
crl-15498	117	2	face	face	NOUN
crl-15498	117	3	-	-	PUNCT
crl-15498	117	4	to	to	ADP
crl-15498	117	5	-	-	PUNCT
crl-15498	117	6	face	face	NOUN
crl-15498	117	7	meeting	meeting	NOUN
crl-15498	117	8	was	be	AUX
crl-15498	117	9	held	hold	VERB
crl-15498	117	10	each	each	DET
crl-15498	117	11	semester	semester	NOUN
crl-15498	117	12	to	to	PART
crl-15498	117	13	compare	compare	VERB
crl-15498	117	14	notes	note	NOUN
crl-15498	117	15	,	,	PUNCT
crl-15498	117	16	ask	ask	VERB
crl-15498	117	17	questions	question	NOUN
crl-15498	117	18	,	,	PUNCT
crl-15498	117	19	and	and	CCONJ
crl-15498	117	20	make	make	VERB
crl-15498	117	21	recommendations	recommendation	NOUN
crl-15498	117	22	.	.	PUNCT
crl-15498	118	1	publicity	publicity	NOUN
crl-15498	118	2	overall	overall	NOUN
crl-15498	118	3	,	,	PUNCT
crl-15498	118	4	i	i	PRON
crl-15498	118	5	m	m	PROPN
crl-15498	118	6	reference	reference	NOUN
crl-15498	118	7	service	service	NOUN
crl-15498	118	8	received	receive	VERB
crl-15498	118	9	little	little	ADJ
crl-15498	118	10	promotion	promotion	NOUN
crl-15498	118	11	aside	aside	ADV
crl-15498	118	12	from	from	ADP
crl-15498	118	13	the	the	DET
crl-15498	118	14	addition	addition	NOUN
crl-15498	118	15	of	of	ADP
crl-15498	118	16	the	the	DET
crl-15498	118	17	instant	instant	ADJ
crl-15498	118	18	message	message	NOUN
crl-15498	118	19	hyperlink	hyperlink	NOUN
crl-15498	118	20	throughout	throughout	ADP
crl-15498	118	21	bison	bison	NOUN
crl-15498	118	22	.	.	PUNCT
crl-15498	119	1	the	the	DET
crl-15498	119	2	i	i	PROPN
crl-15498	119	3	m	m	PROPN
crl-15498	119	4	coordinator	coordinator	NOUN
crl-15498	119	5	chose	choose	VERB
crl-15498	119	6	not	not	PART
crl-15498	119	7	to	to	PART
crl-15498	119	8	advertise	advertise	VERB
crl-15498	119	9	in	in	ADP
crl-15498	119	10	the	the	DET
crl-15498	119	11	fall	fall	NOUN
crl-15498	119	12	because	because	SCONJ
crl-15498	119	13	of	of	ADP
crl-15498	119	14	the	the	DET
crl-15498	119	15	project	project	NOUN
crl-15498	119	16	’s	’s	PART
crl-15498	119	17	experimental	experimental	ADJ
crl-15498	119	18	nature	nature	NOUN
crl-15498	119	19	.	.	PUNCT
crl-15498	120	1	it	it	PRON
crl-15498	120	2	also	also	ADV
crl-15498	120	3	was	be	AUX
crl-15498	120	4	decided	decide	VERB
crl-15498	120	5	not	not	PART
crl-15498	120	6	to	to	PART
crl-15498	120	7	promote	promote	VERB
crl-15498	120	8	the	the	DET
crl-15498	120	9	service	service	NOUN
crl-15498	120	10	in	in	ADP
crl-15498	120	11	bibliographic	bibliographic	ADJ
crl-15498	120	12	instruction	instruction	NOUN
crl-15498	120	13	sessions	session	NOUN
crl-15498	120	14	to	to	PART
crl-15498	120	15	prevent	prevent	VERB
crl-15498	120	16	students	student	NOUN
crl-15498	120	17	from	from	ADP
crl-15498	120	18	sending	send	VERB
crl-15498	120	19	in	in	ADP
crl-15498	120	20	a	a	DET
crl-15498	120	21	flood	flood	NOUN
crl-15498	120	22	of	of	ADP
crl-15498	120	23	course	course	NOUN
crl-15498	120	24	-	-	PUNCT
crl-15498	120	25	specific	specific	ADJ
crl-15498	120	26	questions	question	NOUN
crl-15498	120	27	.	.	PUNCT
crl-15498	121	1	during	during	ADP
crl-15498	121	2	the	the	DET
crl-15498	121	3	spring	spring	NOUN
crl-15498	121	4	,	,	PUNCT
crl-15498	121	5	publicity	publicity	NOUN
crl-15498	121	6	was	be	AUX
crl-15498	121	7	delayed	delay	VERB
crl-15498	121	8	to	to	PART
crl-15498	121	9	give	give	VERB
crl-15498	121	10	new	new	ADJ
crl-15498	121	11	i	i	PROPN
crl-15498	121	12	m	m	PROPN
crl-15498	121	13	staff	staff	NOUN
crl-15498	121	14	time	time	NOUN
crl-15498	121	15	to	to	PART
crl-15498	121	16	become	become	VERB
crl-15498	121	17	comfortable	comfortable	ADJ
crl-15498	121	18	with	with	ADP
crl-15498	121	19	this	this	DET
crl-15498	121	20	mode	mode	NOUN
crl-15498	121	21	of	of	ADP
crl-15498	121	22	reference	reference	NOUN
crl-15498	121	23	interaction	interaction	NOUN
crl-15498	121	24	,	,	PUNCT
crl-15498	121	25	although	although	SCONJ
crl-15498	121	26	in	in	ADP
crl-15498	121	27	february	february	PROPN
crl-15498	121	28	an	an	DET
crl-15498	121	29	article	article	NOUN
crl-15498	121	30	appeared	appear	VERB
crl-15498	121	31	in	in	ADP
crl-15498	121	32	a	a	DET
crl-15498	121	33	library	library	ADJ
crl-15498	121	34	newsletter	newsletter	NOUN
crl-15498	121	35	to	to	PART
crl-15498	121	36	describe	describe	VERB
crl-15498	121	37	the	the	DET
crl-15498	121	38	service	service	NOUN
crl-15498	121	39	.	.	PUNCT
crl-15498	122	1	throughout	throughout	ADP
crl-15498	122	2	march	march	PROPN
crl-15498	122	3	,	,	PUNCT
crl-15498	122	4	three	three	NUM
crl-15498	122	5	advertisements	advertisement	NOUN
crl-15498	122	6	were	be	AUX
crl-15498	122	7	placed	place	VERB
crl-15498	122	8	in	in	ADP
crl-15498	122	9	the	the	DET
crl-15498	122	10	student	student	NOUN
crl-15498	122	11	newspaper	newspaper	NOUN
crl-15498	122	12	and	and	CCONJ
crl-15498	122	13	flyers	flyer	NOUN
crl-15498	122	14	were	be	AUX
crl-15498	122	15	distributed	distribute	VERB
crl-15498	122	16	across	across	ADP
crl-15498	122	17	campus	campus	NOUN
crl-15498	122	18	during	during	ADP
crl-15498	122	19	two	two	NUM
crl-15498	122	20	days	day	NOUN
crl-15498	122	21	in	in	ADP
crl-15498	122	22	april	april	PROPN
crl-15498	122	23	.	.	PUNCT
crl-15498	123	1	data	datum	NOUN
crl-15498	123	2	collection	collection	PROPN
crl-15498	123	3	patron	patron	PROPN
crl-15498	123	4	survey	survey	VERB
crl-15498	123	5	demographic	demographic	ADJ
crl-15498	123	6	and	and	CCONJ
crl-15498	123	7	satisfaction	satisfaction	NOUN
crl-15498	123	8	data	datum	NOUN
crl-15498	123	9	were	be	AUX
crl-15498	123	10	collected	collect	VERB
crl-15498	123	11	from	from	ADP
crl-15498	123	12	patrons	patron	NOUN
crl-15498	123	13	through	through	ADP
crl-15498	123	14	an	an	DET
crl-15498	123	15	online	online	ADJ
crl-15498	123	16	questionnaire	questionnaire	NOUN
crl-15498	123	17	.	.	PUNCT
crl-15498	124	1	after	after	SCONJ
crl-15498	124	2	a	a	DET
crl-15498	124	3	patron	patron	NOUN
crl-15498	124	4	clicked	click	VERB
crl-15498	124	5	on	on	ADP
crl-15498	124	6	the	the	DET
crl-15498	124	7	i	i	PROPN
crl-15498	124	8	m	m	PROPN
crl-15498	124	9	link	link	PROPN
crl-15498	124	10	,	,	PUNCT
crl-15498	124	11	a	a	DET
crl-15498	124	12	separate	separate	ADJ
crl-15498	124	13	browser	browser	NOUN
crl-15498	124	14	window	window	NOUN
crl-15498	124	15	opened	open	VERB
crl-15498	124	16	to	to	PART
crl-15498	124	17	display	display	VERB
crl-15498	124	18	the	the	DET
crl-15498	124	19	survey	survey	NOUN
crl-15498	124	20	.	.	PUNCT
crl-15498	125	1	users	user	NOUN
crl-15498	125	2	were	be	AUX
crl-15498	125	3	asked	ask	VERB
crl-15498	125	4	to	to	PART
crl-15498	125	5	indicate	indicate	VERB
crl-15498	125	6	age	age	NOUN
crl-15498	125	7	range	range	NOUN
crl-15498	125	8	,	,	PUNCT
crl-15498	125	9	gender	gender	NOUN
crl-15498	125	10	,	,	PUNCT
crl-15498	125	11	the	the	DET
crl-15498	125	12	location	location	NOUN
crl-15498	125	13	from	from	ADP
crl-15498	125	14	which	which	PRON
crl-15498	125	15	they	they	PRON
crl-15498	125	16	sent	send	VERB
crl-15498	125	17	their	their	PRON
crl-15498	125	18	message	message	NOUN
crl-15498	125	19	,	,	PUNCT
crl-15498	125	20	whether	whether	SCONJ
crl-15498	125	21	they	they	PRON
crl-15498	125	22	were	be	AUX
crl-15498	125	23	affiliated	affiliate	VERB
crl-15498	125	24	with	with	ADP
crl-15498	125	25	ub	ub	ADP
crl-15498	125	26	,	,	PUNCT
crl-15498	125	27	and	and	CCONJ
crl-15498	125	28	their	their	PRON
crl-15498	125	29	degree	degree	NOUN
crl-15498	125	30	of	of	ADP
crl-15498	125	31	satisfaction	satisfaction	NOUN
crl-15498	125	32	with	with	ADP
crl-15498	125	33	i	i	PROPN
crl-15498	125	34	m	m	PROPN
crl-15498	125	35	reference	reference	NOUN
crl-15498	125	36	.	.	PUNCT
crl-15498	126	1	they	they	PRON
crl-15498	126	2	also	also	ADV
crl-15498	126	3	were	be	AUX
crl-15498	126	4	asked	ask	VERB
crl-15498	126	5	to	to	PART
crl-15498	126	6	briefly	briefly	ADV
crl-15498	126	7	explain	explain	VERB
crl-15498	126	8	why	why	SCONJ
crl-15498	126	9	they	they	PRON
crl-15498	126	10	chose	choose	VERB
crl-15498	126	11	to	to	PART
crl-15498	126	12	send	send	VERB
crl-15498	126	13	an	an	DET
crl-15498	126	14	instant	instant	ADJ
crl-15498	126	15	message	message	NOUN
crl-15498	126	16	instead	instead	ADV
crl-15498	126	17	of	of	ADP
crl-15498	126	18	visiting	visit	VERB
crl-15498	126	19	,	,	PUNCT
crl-15498	126	20	calling	calling	NOUN
crl-15498	126	21	,	,	PUNCT
crl-15498	126	22	or	or	CCONJ
crl-15498	126	23	e	e	X
crl-15498	126	24	-	-	NOUN
crl-15498	126	25	mailing	mail	VERB
crl-15498	126	26	a	a	DET
crl-15498	126	27	library	library	NOUN
crl-15498	126	28	.	.	PUNCT
crl-15498	127	1	once	once	ADV
crl-15498	127	2	complete	complete	ADJ
crl-15498	127	3	,	,	PUNCT
crl-15498	127	4	users	user	NOUN
crl-15498	127	5	transmitted	transmit	VERB
crl-15498	127	6	the	the	DET
crl-15498	127	7	information	information	NOUN
crl-15498	127	8	by	by	ADP
crl-15498	127	9	clicking	click	VERB
crl-15498	127	10	a	a	DET
crl-15498	127	11	button	button	NOUN
crl-15498	127	12	labeled	label	VERB
crl-15498	127	13	submit	submit	NOUN
crl-15498	127	14	.	.	PUNCT
crl-15498	128	1	to	to	PART
crl-15498	128	2	encourage	encourage	VERB
crl-15498	128	3	responses	response	NOUN
crl-15498	128	4	,	,	PUNCT
crl-15498	128	5	participants	participant	NOUN
crl-15498	128	6	were	be	AUX
crl-15498	128	7	offered	offer	VERB
crl-15498	128	8	the	the	DET
crl-15498	128	9	chance	chance	NOUN
crl-15498	128	10	to	to	PART
crl-15498	128	11	win	win	VERB
crl-15498	128	12	a	a	DET
crl-15498	128	13	$	$	SYM
crl-15498	128	14	25	25	NUM
crl-15498	128	15	gift	gift	NOUN
crl-15498	128	16	certificate	certificate	NOUN
crl-15498	128	17	from	from	ADP
crl-15498	128	18	media	medium	NOUN
crl-15498	128	19	play	play	NOUN
crl-15498	128	20	,	,	PUNCT
crl-15498	128	21	a	a	DET
crl-15498	128	22	large	large	ADJ
crl-15498	128	23	entertainment	entertainment	NOUN
crl-15498	128	24	store	store	NOUN
crl-15498	128	25	near	near	ADP
crl-15498	128	26	campus	campus	NOUN
crl-15498	128	27	.	.	PUNCT
crl-15498	129	1	librarian	librarian	ADJ
crl-15498	129	2	reports	report	NOUN
crl-15498	129	3	to	to	PART
crl-15498	129	4	ensure	ensure	VERB
crl-15498	129	5	patron	patron	PROPN
crl-15498	129	6	privacy	privacy	NOUN
crl-15498	129	7	,	,	PUNCT
crl-15498	129	8	it	it	PRON
crl-15498	129	9	was	be	AUX
crl-15498	129	10	decided	decide	VERB
crl-15498	129	11	not	not	PART
crl-15498	129	12	to	to	PART
crl-15498	129	13	generate	generate	VERB
crl-15498	129	14	session	session	NOUN
crl-15498	129	15	transcripts	transcript	NOUN
crl-15498	129	16	.	.	PUNCT
crl-15498	130	1	still	still	ADV
crl-15498	130	2	,	,	PUNCT
crl-15498	130	3	in	in	ADP
crl-15498	130	4	order	order	NOUN
crl-15498	130	5	to	to	PART
crl-15498	130	6	understand	understand	VERB
crl-15498	130	7	the	the	DET
crl-15498	130	8	nature	nature	NOUN
crl-15498	130	9	of	of	ADP
crl-15498	130	10	questions	question	NOUN
crl-15498	130	11	posed	pose	VERB
crl-15498	130	12	during	during	ADP
crl-15498	130	13	i	i	PROPN
crl-15498	130	14	m	m	PROPN
crl-15498	130	15	reference	reference	NOUN
crl-15498	130	16	,	,	PUNCT
crl-15498	130	17	i	i	PRON
crl-15498	130	18	m	m	VERB
crl-15498	130	19	staff	staff	NOUN
crl-15498	130	20	were	be	AUX
crl-15498	130	21	asked	ask	VERB
crl-15498	130	22	to	to	PART
crl-15498	130	23	paraphrase	paraphrase	VERB
crl-15498	130	24	the	the	DET
crl-15498	130	25	questions	question	NOUN
crl-15498	130	26	they	they	PRON
crl-15498	130	27	received	receive	VERB
crl-15498	130	28	and	and	CCONJ
crl-15498	130	29	to	to	PART
crl-15498	130	30	enter	enter	VERB
crl-15498	130	31	the	the	DET
crl-15498	130	32	information	information	NOUN
crl-15498	130	33	into	into	ADP
crl-15498	130	34	an	an	DET
crl-15498	130	35	online	online	ADJ
crl-15498	130	36	form	form	NOUN
crl-15498	130	37	immediately	immediately	ADV
crl-15498	130	38	after	after	ADP
crl-15498	130	39	the	the	DET
crl-15498	130	40	exchange	exchange	NOUN
crl-15498	130	41	.	.	PUNCT
crl-15498	131	1	unfortunately	unfortunately	ADV
crl-15498	131	2	,	,	PUNCT
crl-15498	131	3	a	a	DET
crl-15498	131	4	few	few	ADJ
crl-15498	131	5	people	people	NOUN
crl-15498	131	6	completely	completely	ADV
crl-15498	131	7	forgot	forget	VERB
crl-15498	131	8	this	this	DET
crl-15498	131	9	task	task	NOUN
crl-15498	131	10	or	or	CCONJ
crl-15498	131	11	submitted	submit	VERB
crl-15498	131	12	the	the	DET
crl-15498	131	13	question	question	NOUN
crl-15498	131	14	much	much	ADV
crl-15498	131	15	later	later	ADV
crl-15498	131	16	with	with	ADP
crl-15498	131	17	some	some	DET
crl-15498	131	18	acknowledged	acknowledge	VERB
crl-15498	131	19	loss	loss	NOUN
crl-15498	131	20	in	in	ADP
crl-15498	131	21	accuracy	accuracy	NOUN
crl-15498	131	22	.	.	PUNCT
crl-15498	132	1	usage	usage	NOUN
crl-15498	132	2	when	when	SCONJ
crl-15498	132	3	a	a	DET
crl-15498	132	4	user	user	NOUN
crl-15498	132	5	submitted	submit	VERB
crl-15498	132	6	a	a	DET
crl-15498	132	7	survey	survey	NOUN
crl-15498	132	8	,	,	PUNCT
crl-15498	132	9	the	the	DET
crl-15498	132	10	unix	unix	NOUN
crl-15498	132	11	system	system	NOUN
crl-15498	132	12	server	server	NOUN
crl-15498	132	13	recorded	record	VERB
crl-15498	132	14	the	the	DET
crl-15498	132	15	data	datum	NOUN
crl-15498	132	16	along	along	ADP
crl-15498	132	17	with	with	ADP
crl-15498	132	18	the	the	DET
crl-15498	132	19	time	time	NOUN
crl-15498	132	20	and	and	CCONJ
crl-15498	132	21	date	date	NOUN
crl-15498	132	22	of	of	ADP
crl-15498	132	23	submission	submission	NOUN
crl-15498	132	24	.	.	PUNCT
crl-15498	133	1	this	this	DET
crl-15498	133	2	information	information	NOUN
crl-15498	133	3	was	be	AUX
crl-15498	133	4	used	use	VERB
crl-15498	133	5	to	to	PART
crl-15498	133	6	gauge	gauge	VERB
crl-15498	133	7	when	when	SCONJ
crl-15498	133	8	instant	instant	ADJ
crl-15498	133	9	messaging	messaging	NOUN
crl-15498	133	10	reference	reference	NOUN
crl-15498	133	11	in	in	ADP
crl-15498	133	12	an	an	DET
crl-15498	133	13	academic	academic	ADJ
crl-15498	133	14	library	library	NOUN
crl-15498	133	15	41	41	NUM
crl-15498	134	1	and	and	CCONJ
crl-15498	134	2	how	how	SCONJ
crl-15498	134	3	often	often	ADV
crl-15498	134	4	the	the	DET
crl-15498	134	5	service	service	NOUN
crl-15498	134	6	was	be	AUX
crl-15498	134	7	used	use	VERB
crl-15498	134	8	.	.	PUNCT
crl-15498	135	1	to	to	PART
crl-15498	135	2	reduce	reduce	VERB
crl-15498	135	3	errors	error	NOUN
crl-15498	135	4	,	,	PUNCT
crl-15498	135	5	a	a	DET
crl-15498	135	6	javascript	javascript	NOUN
crl-15498	135	7	program	program	NOUN
crl-15498	135	8	deleted	delete	VERB
crl-15498	135	9	duplicate	duplicate	ADJ
crl-15498	135	10	entries	entry	NOUN
crl-15498	135	11	(	(	PUNCT
crl-15498	135	12	possibly	possibly	ADV
crl-15498	135	13	caused	cause	VERB
crl-15498	135	14	by	by	ADP
crl-15498	135	15	a	a	DET
crl-15498	135	16	user	user	NOUN
crl-15498	135	17	pressing	press	VERB
crl-15498	135	18	submit	submit	NOUN
crl-15498	135	19	twice	twice	ADV
crl-15498	135	20	)	)	PUNCT
crl-15498	135	21	and	and	CCONJ
crl-15498	135	22	incomplete	incomplete	ADJ
crl-15498	135	23	surveys	survey	NOUN
crl-15498	135	24	.	.	PUNCT
crl-15498	136	1	a	a	DET
crl-15498	136	2	survey	survey	NOUN
crl-15498	136	3	was	be	AUX
crl-15498	136	4	considered	consider	VERB
crl-15498	136	5	complete	complete	ADJ
crl-15498	136	6	if	if	SCONJ
crl-15498	136	7	it	it	PRON
crl-15498	136	8	contained	contain	VERB
crl-15498	136	9	satisfaction	satisfaction	NOUN
crl-15498	136	10	data	datum	NOUN
crl-15498	136	11	and	and	CCONJ
crl-15498	136	12	the	the	DET
crl-15498	136	13	location	location	NOUN
crl-15498	136	14	of	of	ADP
crl-15498	136	15	the	the	DET
crl-15498	136	16	patron	patron	NOUN
crl-15498	136	17	during	during	ADP
crl-15498	136	18	the	the	DET
crl-15498	136	19	exchange	exchange	NOUN
crl-15498	136	20	.	.	PUNCT
crl-15498	137	1	because	because	SCONJ
crl-15498	137	2	many	many	ADJ
crl-15498	137	3	people	people	NOUN
crl-15498	137	4	resist	resist	VERB
crl-15498	137	5	supplying	supply	VERB
crl-15498	137	6	age	age	NOUN
crl-15498	137	7	and	and	CCONJ
crl-15498	137	8	gender	gender	NOUN
crl-15498	137	9	for	for	ADP
crl-15498	137	10	personal	personal	ADJ
crl-15498	137	11	reasons	reason	NOUN
crl-15498	137	12	,	,	PUNCT
crl-15498	137	13	it	it	PRON
crl-15498	137	14	was	be	AUX
crl-15498	137	15	felt	feel	VERB
crl-15498	137	16	that	that	SCONJ
crl-15498	137	17	this	this	PRON
crl-15498	137	18	should	should	AUX
crl-15498	137	19	not	not	PART
crl-15498	137	20	eliminate	eliminate	VERB
crl-15498	137	21	other	other	ADJ
crl-15498	137	22	valuable	valuable	ADJ
crl-15498	137	23	information	information	NOUN
crl-15498	137	24	.	.	PUNCT
crl-15498	138	1	unfortunately	unfortunately	ADV
crl-15498	138	2	,	,	PUNCT
crl-15498	138	3	this	this	DET
crl-15498	138	4	counting	counting	NOUN
crl-15498	138	5	method	method	NOUN
crl-15498	138	6	can	can	AUX
crl-15498	138	7	not	not	PART
crl-15498	138	8	produce	produce	VERB
crl-15498	138	9	a	a	DET
crl-15498	138	10	true	true	ADJ
crl-15498	138	11	reflection	reflection	NOUN
crl-15498	138	12	of	of	ADP
crl-15498	138	13	use	use	NOUN
crl-15498	138	14	because	because	SCONJ
crl-15498	138	15	it	it	PRON
crl-15498	138	16	is	be	AUX
crl-15498	138	17	based	base	VERB
crl-15498	138	18	on	on	ADP
crl-15498	138	19	when	when	SCONJ
crl-15498	138	20	surveys	survey	NOUN
crl-15498	138	21	were	be	AUX
crl-15498	138	22	submitted	submit	VERB
crl-15498	138	23	and	and	CCONJ
crl-15498	138	24	not	not	PART
crl-15498	138	25	the	the	DET
crl-15498	138	26	actual	actual	ADJ
crl-15498	138	27	time	time	NOUN
crl-15498	138	28	that	that	PRON
crl-15498	138	29	a	a	DET
crl-15498	138	30	reference	reference	NOUN
crl-15498	138	31	interview	interview	NOUN
crl-15498	138	32	occurred	occur	VERB
crl-15498	138	33	.	.	PUNCT
crl-15498	139	1	thus	thus	ADV
crl-15498	139	2	,	,	PUNCT
crl-15498	139	3	a	a	DET
crl-15498	139	4	user	user	NOUN
crl-15498	139	5	might	might	AUX
crl-15498	139	6	ask	ask	VERB
crl-15498	139	7	a	a	DET
crl-15498	139	8	question	question	NOUN
crl-15498	139	9	in	in	ADP
crl-15498	139	10	the	the	DET
crl-15498	139	11	afternoon	afternoon	NOUN
crl-15498	139	12	but	but	CCONJ
crl-15498	139	13	not	not	PART
crl-15498	139	14	submit	submit	VERB
crl-15498	139	15	the	the	DET
crl-15498	139	16	survey	survey	NOUN
crl-15498	139	17	until	until	ADP
crl-15498	139	18	the	the	DET
crl-15498	139	19	evening	evening	NOUN
crl-15498	139	20	.	.	PUNCT
crl-15498	140	1	also	also	ADV
crl-15498	140	2	,	,	PUNCT
crl-15498	140	3	no	no	DET
crl-15498	140	4	information	information	NOUN
crl-15498	140	5	is	be	AUX
crl-15498	140	6	available	available	ADJ
crl-15498	140	7	about	about	ADP
crl-15498	140	8	users	user	NOUN
crl-15498	140	9	who	who	PRON
crl-15498	140	10	did	do	AUX
crl-15498	140	11	not	not	PART
crl-15498	140	12	complete	complete	VERB
crl-15498	140	13	the	the	DET
crl-15498	140	14	survey	survey	NOUN
crl-15498	140	15	.	.	PUNCT
crl-15498	141	1	their	their	PRON
crl-15498	141	2	demographics	demographic	NOUN
crl-15498	141	3	and	and	CCONJ
crl-15498	141	4	satisfaction	satisfaction	NOUN
crl-15498	141	5	levels	level	NOUN
crl-15498	141	6	may	may	AUX
crl-15498	141	7	differ	differ	VERB
crl-15498	141	8	greatly	greatly	ADV
crl-15498	141	9	from	from	ADP
crl-15498	141	10	those	those	PRON
crl-15498	141	11	who	who	PRON
crl-15498	141	12	responded	respond	VERB
crl-15498	141	13	.	.	PUNCT
crl-15498	142	1	project	project	NOUN
crl-15498	142	2	findings	finding	VERB
crl-15498	142	3	patron	patron	PROPN
crl-15498	142	4	demographics	demographic	NOUN
crl-15498	142	5	and	and	CCONJ
crl-15498	142	6	satisfaction	satisfaction	NOUN
crl-15498	142	7	demographic	demographic	ADJ
crl-15498	142	8	and	and	CCONJ
crl-15498	142	9	satisfaction	satisfaction	NOUN
crl-15498	142	10	statistics	statistic	NOUN
crl-15498	142	11	were	be	AUX
crl-15498	142	12	assessed	assess	VERB
crl-15498	142	13	for	for	ADP
crl-15498	142	14	fall	fall	NOUN
crl-15498	142	15	,	,	PUNCT
crl-15498	142	16	spring	spring	NOUN
crl-15498	142	17	,	,	PUNCT
crl-15498	142	18	and	and	CCONJ
crl-15498	142	19	both	both	DET
crl-15498	142	20	semesters	semester	NOUN
crl-15498	142	21	combined	combine	VERB
crl-15498	142	22	.	.	PUNCT
crl-15498	143	1	because	because	SCONJ
crl-15498	143	2	there	there	PRON
crl-15498	143	3	was	be	VERB
crl-15498	143	4	little	little	ADJ
crl-15498	143	5	to	to	ADP
crl-15498	143	6	no	no	DET
crl-15498	143	7	difference	difference	NOUN
crl-15498	143	8	between	between	ADP
crl-15498	143	9	the	the	DET
crl-15498	143	10	semesters	semester	NOUN
crl-15498	143	11	,	,	PUNCT
crl-15498	143	12	the	the	DET
crl-15498	143	13	following	follow	VERB
crl-15498	143	14	values	value	NOUN
crl-15498	143	15	are	be	AUX
crl-15498	143	16	presented	present	VERB
crl-15498	143	17	for	for	ADP
crl-15498	143	18	the	the	DET
crl-15498	143	19	entire	entire	ADJ
crl-15498	143	20	pilot	pilot	NOUN
crl-15498	143	21	project	project	NOUN
crl-15498	143	22	.	.	PUNCT
crl-15498	144	1	the	the	DET
crl-15498	144	2	nonresponse	nonresponse	NOUN
crl-15498	144	3	rate	rate	NOUN
crl-15498	144	4	varied	varied	ADJ
crl-15498	144	5	between	between	ADP
crl-15498	144	6	1	1	NUM
crl-15498	144	7	and	and	CCONJ
crl-15498	144	8	11	11	NUM
crl-15498	144	9	percent	percent	NOUN
crl-15498	144	10	and	and	CCONJ
crl-15498	144	11	the	the	DET
crl-15498	144	12	sample	sample	NOUN
crl-15498	144	13	size	size	NOUN
crl-15498	144	14	n	n	PRON
crl-15498	144	15	differed	differ	VERB
crl-15498	144	16	for	for	ADP
crl-15498	144	17	each	each	DET
crl-15498	144	18	characteristic	characteristic	NOUN
crl-15498	144	19	because	because	SCONJ
crl-15498	144	20	not	not	PART
crl-15498	144	21	all	all	DET
crl-15498	144	22	patrons	patron	NOUN
crl-15498	144	23	completed	complete	VERB
crl-15498	144	24	every	every	DET
crl-15498	144	25	survey	survey	NOUN
crl-15498	144	26	question	question	NOUN
crl-15498	144	27	.	.	PUNCT
crl-15498	145	1	table	table	NOUN
crl-15498	145	2	1	1	NUM
crl-15498	145	3	summarizes	summarize	VERB
crl-15498	145	4	the	the	DET
crl-15498	145	5	results	result	NOUN
crl-15498	145	6	for	for	ADP
crl-15498	145	7	age	age	NOUN
crl-15498	145	8	,	,	PUNCT
crl-15498	145	9	the	the	DET
crl-15498	145	10	location	location	NOUN
crl-15498	145	11	from	from	ADP
crl-15498	145	12	which	which	PRON
crl-15498	145	13	the	the	DET
crl-15498	145	14	visitor	visitor	NOUN
crl-15498	145	15	sent	send	VERB
crl-15498	145	16	the	the	DET
crl-15498	145	17	message	message	NOUN
crl-15498	145	18	,	,	PUNCT
crl-15498	145	19	and	and	CCONJ
crl-15498	145	20	satisfaction	satisfaction	NOUN
crl-15498	145	21	level	level	NOUN
crl-15498	145	22	.	.	PUNCT
crl-15498	146	1	results	result	NOUN
crl-15498	146	2	worth	worth	ADJ
crl-15498	146	3	noting	note	VERB
crl-15498	146	4	include	include	VERB
crl-15498	146	5	:	:	PUNCT
crl-15498	146	6	•	•	ADP
crl-15498	146	7	the	the	DET
crl-15498	146	8	majority	majority	NOUN
crl-15498	146	9	(	(	PUNCT
crl-15498	146	10	70	70	NUM
crl-15498	146	11	%	%	NOUN
crl-15498	146	12	)	)	PUNCT
crl-15498	146	13	of	of	ADP
crl-15498	146	14	respondents	respondent	NOUN
crl-15498	146	15	were	be	AUX
crl-15498	146	16	between	between	ADP
crl-15498	146	17	the	the	DET
crl-15498	146	18	ages	age	NOUN
crl-15498	146	19	of	of	ADP
crl-15498	146	20	eighteen	eighteen	NUM
crl-15498	146	21	and	and	CCONJ
crl-15498	146	22	twenty	twenty	NUM
crl-15498	146	23	-	-	PUNCT
crl-15498	146	24	five	five	NUM
crl-15498	146	25	.	.	NOUN
crl-15498	146	26	•	•	NUM
crl-15498	146	27	more	more	ADJ
crl-15498	146	28	users	user	NOUN
crl-15498	146	29	(	(	PUNCT
crl-15498	146	30	69	69	NUM
crl-15498	146	31	%	%	NOUN
crl-15498	146	32	)	)	PUNCT
crl-15498	146	33	sent	send	VERB
crl-15498	146	34	their	their	PRON
crl-15498	146	35	question	question	NOUN
crl-15498	146	36	from	from	ADP
crl-15498	146	37	on	on	ADP
crl-15498	146	38	-	-	PUNCT
crl-15498	146	39	campus	campus	NOUN
crl-15498	146	40	than	than	ADP
crl-15498	146	41	from	from	ADP
crl-15498	146	42	off	off	ADP
crl-15498	146	43	-	-	PUNCT
crl-15498	146	44	campus	campus	NOUN
crl-15498	146	45	.	.	PUNCT
crl-15498	147	1	•	•	NUM
crl-15498	147	2	of	of	ADP
crl-15498	147	3	the	the	DET
crl-15498	147	4	on	on	ADP
crl-15498	147	5	-	-	PUNCT
crl-15498	147	6	campus	campus	NOUN
crl-15498	147	7	patrons	patron	NOUN
crl-15498	147	8	,	,	PUNCT
crl-15498	147	9	most	most	ADJ
crl-15498	147	10	(	(	PUNCT
crl-15498	147	11	25	25	NUM
crl-15498	147	12	%	%	NOUN
crl-15498	147	13	)	)	PUNCT
crl-15498	147	14	sent	send	VERB
crl-15498	147	15	their	their	PRON
crl-15498	147	16	message	message	NOUN
crl-15498	147	17	from	from	ADP
crl-15498	147	18	a	a	DET
crl-15498	147	19	cybrary	cybrary	NOUN
crl-15498	147	20	.	.	PUNCT
crl-15498	148	1	•	•	ADV
crl-15498	148	2	there	there	PRON
crl-15498	148	3	were	be	VERB
crl-15498	148	4	no	no	DET
crl-15498	148	5	significant	significant	ADJ
crl-15498	148	6	differences	difference	NOUN
crl-15498	148	7	in	in	ADP
crl-15498	148	8	use	use	NOUN
crl-15498	148	9	by	by	ADP
crl-15498	148	10	gender	gender	NOUN
crl-15498	148	11	.	.	PUNCT
crl-15498	149	1	•	•	NUM
crl-15498	149	2	eighty	eighty	NUM
crl-15498	149	3	-	-	PUNCT
crl-15498	149	4	four	four	NUM
crl-15498	149	5	percent	percent	NOUN
crl-15498	149	6	of	of	ADP
crl-15498	149	7	the	the	DET
crl-15498	149	8	respondents	respondent	NOUN
crl-15498	149	9	were	be	AUX
crl-15498	149	10	affiliated	affiliate	VERB
crl-15498	149	11	with	with	ADP
crl-15498	149	12	ub	ub	NOUN
crl-15498	149	13	as	as	ADP
crl-15498	149	14	students	student	NOUN
crl-15498	149	15	,	,	PUNCT
crl-15498	149	16	faculty	faculty	NOUN
crl-15498	149	17	,	,	PUNCT
crl-15498	149	18	staff	staff	NOUN
crl-15498	149	19	,	,	PUNCT
crl-15498	149	20	or	or	CCONJ
crl-15498	149	21	alumni	alumnus	NOUN
crl-15498	149	22	.	.	PUNCT
crl-15498	150	1	as	as	ADP
crl-15498	150	2	for	for	ADP
crl-15498	150	3	satisfaction	satisfaction	NOUN
crl-15498	150	4	level	level	NOUN
crl-15498	150	5	,	,	PUNCT
crl-15498	150	6	45	45	NUM
crl-15498	150	7	percent	percent	NOUN
crl-15498	150	8	of	of	ADP
crl-15498	150	9	respondents	respondent	NOUN
crl-15498	150	10	reported	report	VERB
crl-15498	150	11	being	be	AUX
crl-15498	150	12	very	very	ADV
crl-15498	150	13	satisfied	satisfied	ADJ
crl-15498	150	14	with	with	ADP
crl-15498	150	15	the	the	DET
crl-15498	150	16	service	service	NOUN
crl-15498	150	17	.	.	PUNCT
crl-15498	151	1	in	in	ADP
crl-15498	151	2	fact	fact	NOUN
crl-15498	151	3	,	,	PUNCT
crl-15498	151	4	79	79	NUM
crl-15498	151	5	percent	percent	NOUN
crl-15498	151	6	declared	declare	VERB
crl-15498	151	7	themselves	themselves	PRON
crl-15498	151	8	satisfied	satisfied	ADJ
crl-15498	151	9	or	or	CCONJ
crl-15498	151	10	better	well	ADV
crl-15498	151	11	compared	compare	VERB
crl-15498	151	12	to	to	ADP
crl-15498	151	13	10	10	NUM
crl-15498	151	14	percent	percent	NOUN
crl-15498	151	15	who	who	PRON
crl-15498	151	16	registered	register	VERB
crl-15498	151	17	some	some	DET
crl-15498	151	18	level	level	NOUN
crl-15498	151	19	of	of	ADP
crl-15498	151	20	dissatisfaction	dissatisfaction	NOUN
crl-15498	151	21	.	.	PUNCT
crl-15498	152	1	most	most	ADJ
crl-15498	152	2	of	of	ADP
crl-15498	152	3	the	the	DET
crl-15498	152	4	unhappy	unhappy	ADJ
crl-15498	152	5	patrons	patron	NOUN
crl-15498	152	6	had	have	AUX
crl-15498	152	7	tried	try	VERB
crl-15498	152	8	to	to	PART
crl-15498	152	9	access	access	VERB
crl-15498	152	10	the	the	DET
crl-15498	152	11	service	service	NOUN
crl-15498	152	12	when	when	SCONJ
crl-15498	152	13	it	it	PRON
crl-15498	152	14	was	be	AUX
crl-15498	152	15	closed	closed	ADJ
crl-15498	152	16	.	.	PUNCT
crl-15498	153	1	nature	nature	NOUN
crl-15498	153	2	of	of	ADP
crl-15498	153	3	questions	question	NOUN
crl-15498	153	4	as	as	SCONJ
crl-15498	153	5	mentioned	mention	VERB
crl-15498	153	6	earlier	early	ADV
crl-15498	153	7	,	,	PUNCT
crl-15498	153	8	librarians	librarian	NOUN
crl-15498	153	9	paraphrased	paraphrase	VERB
crl-15498	153	10	the	the	DET
crl-15498	153	11	questions	question	NOUN
crl-15498	153	12	they	they	PRON
crl-15498	153	13	received	receive	VERB
crl-15498	153	14	durtable	durtable	ADJ
crl-15498	153	15	1	1	NUM
crl-15498	153	16	patron	patron	NOUN
crl-15498	153	17	demographics	demographic	NOUN
crl-15498	153	18	and	and	CCONJ
crl-15498	153	19	satisfaction	satisfaction	NOUN
crl-15498	153	20	levels	level	NOUN
crl-15498	153	21	age	age	NOUN
crl-15498	153	22	%	%	NOUN
crl-15498	153	23	message	message	NOUN
crl-15498	153	24	sent	send	VERB
crl-15498	153	25	from	from	ADP
crl-15498	153	26	�	�	PROPN
crl-15498	153	27	%	%	NOUN
crl-15498	153	28	satisfaction	satisfaction	NOUN
crl-15498	153	29	level	level	NOUN
crl-15498	153	30	%	%	NOUN
crl-15498	153	31	(	(	PUNCT
crl-15498	153	32	n	n	NOUN
crl-15498	153	33	=	=	SYM
crl-15498	153	34	271	271	NUM
crl-15498	153	35	)	)	PUNCT
crl-15498	153	36	(	(	PUNCT
crl-15498	153	37	n	n	NOUN
crl-15498	153	38	=	=	SYM
crl-15498	153	39	272	272	NUM
crl-15498	153	40	)	)	PUNCT
crl-15498	153	41	(	(	PUNCT
crl-15498	153	42	n	n	NOUN
crl-15498	153	43	=	=	SYM
crl-15498	153	44	262	262	NUM
crl-15498	153	45	)	)	PUNCT
crl-15498	153	46	<	<	X
crl-15498	153	47	18	18	NUM
crl-15498	153	48	3	3	NUM
crl-15498	153	49	off	off	ADP
crl-15498	153	50	campus	campus	NOUN
crl-15498	153	51	31	31	NUM
crl-15498	153	52	very	very	ADV
crl-15498	153	53	satisfied	satisfied	ADJ
crl-15498	153	54	45	45	NUM
crl-15498	153	55	18	18	NUM
crl-15498	153	56	�	�	NOUN
crl-15498	153	57	25	25	NUM
crl-15498	153	58	70	70	NUM
crl-15498	153	59	on	on	ADP
crl-15498	153	60	campus	campus	NOUN
crl-15498	153	61	69	69	NUM
crl-15498	153	62	moderately	moderately	ADV
crl-15498	153	63	satisfied	satisfied	ADJ
crl-15498	153	64	8	8	NUM
crl-15498	153	65	26	26	NUM
crl-15498	153	66	�	�	NOUN
crl-15498	153	67	30	30	NUM
crl-15498	153	68	6	6	NUM
crl-15498	153	69	*	*	NOUN
crl-15498	153	70	cybrary	cybrary	NOUN
crl-15498	153	71	*	*	PUNCT
crl-15498	153	72	25	25	NUM
crl-15498	153	73	satisfied	satisfied	ADJ
crl-15498	153	74	26	26	NUM
crl-15498	153	75	31	31	NUM
crl-15498	153	76	�	�	NOUN
crl-15498	153	77	40	40	NUM
crl-15498	153	78	4	4	NUM
crl-15498	153	79	*	*	PUNCT
crl-15498	153	80	housing	housing	NOUN
crl-15498	153	81	*	*	SYM
crl-15498	153	82	18	18	NUM
crl-15498	153	83	somewhat	somewhat	ADV
crl-15498	153	84	dissatisfied	dissatisfied	ADJ
crl-15498	153	85	4	4	NUM
crl-15498	153	86	41	41	NUM
crl-15498	153	87	�	�	NOUN
crl-15498	153	88	50	50	NUM
crl-15498	153	89	8	8	NUM
crl-15498	153	90	*	*	PUNCT
crl-15498	153	91	computer	computer	NOUN
crl-15498	153	92	lab	lab	NOUN
crl-15498	153	93	*	*	NOUN
crl-15498	153	94	13	13	NUM
crl-15498	153	95	very	very	ADV
crl-15498	153	96	dissatisfied	dissatisfied	ADJ
crl-15498	153	97	6	6	NUM
crl-15498	153	98	51	51	NUM
crl-15498	153	99	�	�	NOUN
crl-15498	153	100	60	60	NUM
crl-15498	153	101	4	4	NUM
crl-15498	153	102	*	*	NOUN
crl-15498	153	103	office	office	NOUN
crl-15498	153	104	*	*	PUNCT
crl-15498	153	105	13	13	NUM
crl-15498	153	106	no	no	DET
crl-15498	153	107	response	response	NOUN
crl-15498	153	108	11	11	NUM
crl-15498	153	109	>	>	SYM
crl-15498	153	110	60	60	NUM
crl-15498	153	111	3	3	NUM
crl-15498	153	112	no	no	DET
crl-15498	153	113	response	response	NOUN
crl-15498	153	114	1	1	NUM
crl-15498	153	115	no	no	DET
crl-15498	153	116	response	response	NOUN
crl-15498	153	117	2	2	NUM
crl-15498	153	118	*	*	NOUN
crl-15498	153	119	denotes	denote	NOUN
crl-15498	153	120	on	on	ADP
crl-15498	153	121	-	-	PUNCT
crl-15498	153	122	campus	campus	NOUN
crl-15498	153	123	location	location	NOUN
crl-15498	153	124	to	to	PART
crl-15498	153	125	determine	determine	VERB
crl-15498	153	126	whether	whether	SCONJ
crl-15498	153	127	usage	usage	NOUN
crl-15498	153	128	trends	trend	NOUN
crl-15498	153	129	existed	exist	VERB
crl-15498	153	130	,	,	PUNCT
crl-15498	153	131	the	the	DET
crl-15498	153	132	hours	hour	NOUN
crl-15498	153	133	,	,	PUNCT
crl-15498	153	134	days	day	NOUN
crl-15498	153	135	,	,	PUNCT
crl-15498	153	136	and	and	CCONJ
crl-15498	153	137	weeks	week	NOUN
crl-15498	153	138	were	be	AUX
crl-15498	153	139	reviewed	review	VERB
crl-15498	153	140	when	when	SCONJ
crl-15498	153	141	surveys	survey	NOUN
crl-15498	153	142	were	be	AUX
crl-15498	153	143	submitted	submit	VERB
crl-15498	153	144	.	.	PUNCT
crl-15498	154	1	42	42	NUM
crl-15498	154	2	college	college	PROPN
crl-15498	154	3	&	&	CCONJ
crl-15498	154	4	research	research	PROPN
crl-15498	154	5	libraries	library	NOUN
crl-15498	154	6	january	january	PROPN
crl-15498	154	7	2002	2002	NUM
crl-15498	154	8	table	table	NOUN
crl-15498	154	9	3	3	NUM
crl-15498	154	10	daily	daily	ADJ
crl-15498	154	11	trends	trend	NOUN
crl-15498	154	12	in	in	ADP
crl-15498	154	13	survey	survey	NOUN
crl-15498	154	14	submissions	submission	NOUN
crl-15498	154	15	day	day	NOUN
crl-15498	154	16	fall	fall	NOUN
crl-15498	154	17	spring	spring	NOUN
crl-15498	154	18	monday	monday	PROPN
crl-15498	154	19	18	18	NUM
crl-15498	154	20	%	%	NOUN
crl-15498	154	21	16	16	NUM
crl-15498	154	22	%	%	NOUN
crl-15498	154	23	tuesday	tuesday	PROPN
crl-15498	154	24	20	20	NUM
crl-15498	154	25	%	%	NOUN
crl-15498	154	26	17	17	NUM
crl-15498	154	27	%	%	NOUN
crl-15498	154	28	wednesday	wednesday	PROPN
crl-15498	154	29	12	12	NUM
crl-15498	154	30	%	%	NOUN
crl-15498	154	31	20	20	NUM
crl-15498	154	32	%	%	NOUN
crl-15498	154	33	thursday	thursday	NOUN
crl-15498	154	34	16	16	NUM
crl-15498	154	35	%	%	NOUN
crl-15498	154	36	20	20	NUM
crl-15498	154	37	%	%	NOUN
crl-15498	154	38	friday	friday	PROPN
crl-15498	154	39	9	9	NUM
crl-15498	154	40	%	%	NOUN
crl-15498	154	41	10	10	NUM
crl-15498	154	42	%	%	NOUN
crl-15498	154	43	saturday	saturday	PROPN
crl-15498	154	44	8	8	NUM
crl-15498	154	45	%	%	NOUN
crl-15498	154	46	7	7	NUM
crl-15498	154	47	%	%	NOUN
crl-15498	154	48	sunday	sunday	PROPN
crl-15498	154	49	16	16	NUM
crl-15498	154	50	%	%	NOUN
crl-15498	154	51	11	11	NUM
crl-15498	154	52	%	%	NOUN
crl-15498	154	53	ing	e	VERB
crl-15498	154	54	their	their	PRON
crl-15498	154	55	i	i	NOUN
crl-15498	154	56	m	m	NOUN
crl-15498	154	57	shift	shift	NOUN
crl-15498	154	58	.	.	PUNCT
crl-15498	155	1	for	for	ADP
crl-15498	155	2	evaluation	evaluation	NOUN
crl-15498	155	3	purposes	purpose	NOUN
crl-15498	155	4	,	,	PUNCT
crl-15498	155	5	the	the	DET
crl-15498	155	6	reported	report	VERB
crl-15498	155	7	questions	question	NOUN
crl-15498	155	8	were	be	AUX
crl-15498	155	9	grouped	group	VERB
crl-15498	155	10	into	into	ADP
crl-15498	155	11	several	several	ADJ
crl-15498	155	12	categories	category	NOUN
crl-15498	155	13	.	.	PUNCT
crl-15498	156	1	the	the	DET
crl-15498	156	2	majority	majority	NOUN
crl-15498	156	3	of	of	ADP
crl-15498	156	4	questions	question	NOUN
crl-15498	156	5	received	receive	VERB
crl-15498	156	6	during	during	ADP
crl-15498	156	7	i	i	PROPN
crl-15498	156	8	m	m	PROPN
crl-15498	156	9	reference	reference	NOUN
crl-15498	156	10	fell	fall	VERB
crl-15498	156	11	into	into	ADP
crl-15498	156	12	the	the	DET
crl-15498	156	13	information	information	NOUN
crl-15498	156	14	literacy	literacy	NOUN
crl-15498	156	15	(	(	PUNCT
crl-15498	156	16	26	26	NUM
crl-15498	156	17	%	%	NOUN
crl-15498	156	18	)	)	PUNCT
crl-15498	156	19	and	and	CCONJ
crl-15498	156	20	catalog	catalog	NOUN
crl-15498	156	21	(	(	PUNCT
crl-15498	156	22	23	23	NUM
crl-15498	156	23	%	%	NOUN
crl-15498	156	24	)	)	PUNCT
crl-15498	156	25	categories	category	NOUN
crl-15498	156	26	.	.	PUNCT
crl-15498	157	1	information	information	NOUN
crl-15498	157	2	literacy	literacy	NOUN
crl-15498	157	3	questions	question	NOUN
crl-15498	157	4	required	require	VERB
crl-15498	157	5	the	the	DET
crl-15498	157	6	librarian	librarian	PROPN
crl-15498	157	7	to	to	PART
crl-15498	157	8	explain	explain	VERB
crl-15498	157	9	the	the	DET
crl-15498	157	10	difference	difference	NOUN
crl-15498	157	11	between	between	ADP
crl-15498	157	12	the	the	DET
crl-15498	157	13	online	online	ADJ
crl-15498	157	14	catalog	catalog	NOUN
crl-15498	157	15	and	and	CCONJ
crl-15498	157	16	electronic	electronic	ADJ
crl-15498	157	17	databases	database	NOUN
crl-15498	157	18	,	,	PUNCT
crl-15498	157	19	to	to	PART
crl-15498	157	20	suggest	suggest	VERB
crl-15498	157	21	a	a	DET
crl-15498	157	22	database	database	NOUN
crl-15498	157	23	,	,	PUNCT
crl-15498	157	24	or	or	CCONJ
crl-15498	157	25	to	to	PART
crl-15498	157	26	offer	offer	VERB
crl-15498	157	27	database	database	NOUN
crl-15498	157	28	search	search	NOUN
crl-15498	157	29	tips	tip	NOUN
crl-15498	157	30	.	.	PUNCT
crl-15498	158	1	the	the	DET
crl-15498	158	2	catalog	catalog	NOUN
crl-15498	158	3	category	category	NOUN
crl-15498	158	4	included	include	VERB
crl-15498	158	5	questions	question	NOUN
crl-15498	158	6	about	about	ADP
crl-15498	158	7	specific	specific	ADJ
crl-15498	158	8	holdings	holding	NOUN
crl-15498	158	9	or	or	CCONJ
crl-15498	158	10	catalog	catalog	NOUN
crl-15498	158	11	terminology	terminology	NOUN
crl-15498	158	12	.	.	PUNCT
crl-15498	159	1	as	as	ADP
crl-15498	159	2	with	with	ADP
crl-15498	159	3	exchanges	exchange	NOUN
crl-15498	159	4	at	at	ADP
crl-15498	159	5	the	the	DET
crl-15498	159	6	physical	physical	ADJ
crl-15498	159	7	reference	reference	NOUN
crl-15498	159	8	desk	desk	NOUN
crl-15498	159	9	,	,	PUNCT
crl-15498	159	10	librarians	librarian	NOUN
crl-15498	159	11	found	find	VERB
crl-15498	159	12	that	that	SCONJ
crl-15498	159	13	many	many	ADJ
crl-15498	159	14	patrons	patron	NOUN
crl-15498	159	15	do	do	AUX
crl-15498	159	16	not	not	PART
crl-15498	159	17	understand	understand	VERB
crl-15498	159	18	the	the	DET
crl-15498	159	19	distinction	distinction	NOUN
crl-15498	159	20	between	between	ADP
crl-15498	159	21	the	the	DET
crl-15498	159	22	web	web	NOUN
crl-15498	159	23	-	-	PUNCT
crl-15498	159	24	based	base	VERB
crl-15498	159	25	catalog	catalog	NOUN
crl-15498	159	26	and	and	CCONJ
crl-15498	159	27	electronic	electronic	ADJ
crl-15498	159	28	databases	database	NOUN
crl-15498	159	29	.	.	PUNCT
crl-15498	160	1	twelve	twelve	NUM
crl-15498	160	2	percent	percent	NOUN
crl-15498	160	3	of	of	ADP
crl-15498	160	4	users	user	NOUN
crl-15498	160	5	required	require	VERB
crl-15498	160	6	help	help	NOUN
crl-15498	160	7	navigating	navigate	VERB
crl-15498	160	8	bison	bison	NOUN
crl-15498	160	9	web	web	NOUN
crl-15498	160	10	pages	page	NOUN
crl-15498	160	11	and	and	CCONJ
crl-15498	160	12	another	another	DET
crl-15498	160	13	12	12	NUM
crl-15498	160	14	percent	percent	NOUN
crl-15498	160	15	asked	ask	VERB
crl-15498	160	16	for	for	ADP
crl-15498	160	17	specific	specific	ADJ
crl-15498	160	18	library	library	ADJ
crl-15498	160	19	information	information	NOUN
crl-15498	160	20	such	such	ADJ
crl-15498	160	21	as	as	ADP
crl-15498	160	22	hours	hour	NOUN
crl-15498	160	23	,	,	PUNCT
crl-15498	160	24	renewal	renewal	NOUN
crl-15498	160	25	policies	policy	NOUN
crl-15498	160	26	,	,	PUNCT
crl-15498	160	27	and	and	CCONJ
crl-15498	160	28	so	so	ADV
crl-15498	160	29	on	on	ADV
crl-15498	160	30	.	.	PUNCT
crl-15498	161	1	to	to	ADP
crl-15498	161	2	a	a	DET
crl-15498	161	3	lesser	less	ADJ
crl-15498	161	4	extent	extent	NOUN
crl-15498	161	5	,	,	PUNCT
crl-15498	161	6	users	user	NOUN
crl-15498	161	7	requested	request	VERB
crl-15498	161	8	assistance	assistance	NOUN
crl-15498	161	9	with	with	ADP
crl-15498	161	10	technical	technical	ADJ
crl-15498	161	11	troubleshooting	troubleshooting	NOUN
crl-15498	161	12	(	(	PUNCT
crl-15498	161	13	6	6	NUM
crl-15498	161	14	%	%	NOUN
crl-15498	161	15	)	)	PUNCT
crl-15498	161	16	,	,	PUNCT
crl-15498	161	17	web	web	NOUN
crl-15498	161	18	navigation	navigation	NOUN
crl-15498	161	19	(	(	PUNCT
crl-15498	161	20	5	5	NUM
crl-15498	161	21	%	%	NOUN
crl-15498	161	22	)	)	PUNCT
crl-15498	161	23	,	,	PUNCT
crl-15498	161	24	electronic	electronic	ADJ
crl-15498	161	25	course	course	NOUN
crl-15498	161	26	reserves	reserve	NOUN
crl-15498	161	27	(	(	PUNCT
crl-15498	161	28	4	4	NUM
crl-15498	161	29	%	%	NOUN
crl-15498	161	30	)	)	PUNCT
crl-15498	161	31	,	,	PUNCT
crl-15498	161	32	and	and	CCONJ
crl-15498	161	33	finding	find	VERB
crl-15498	161	34	ub	ub	ADJ
crl-15498	161	35	information	information	NOUN
crl-15498	161	36	(	(	PUNCT
crl-15498	161	37	4	4	NUM
crl-15498	161	38	%	%	NOUN
crl-15498	161	39	)	)	PUNCT
crl-15498	161	40	.	.	PUNCT
crl-15498	162	1	surprisingly	surprisingly	ADV
crl-15498	162	2	,	,	PUNCT
crl-15498	162	3	only	only	ADV
crl-15498	162	4	five	five	NUM
crl-15498	162	5	percent	percent	NOUN
crl-15498	162	6	of	of	ADP
crl-15498	162	7	users	user	NOUN
crl-15498	162	8	asked	ask	VERB
crl-15498	162	9	indepth	indepth	ADJ
crl-15498	162	10	questions	question	NOUN
crl-15498	162	11	about	about	ADP
crl-15498	162	12	a	a	DET
crl-15498	162	13	particular	particular	ADJ
crl-15498	162	14	subject	subject	NOUN
crl-15498	162	15	while	while	SCONJ
crl-15498	162	16	two	two	NUM
crl-15498	162	17	percent	percent	NOUN
crl-15498	162	18	posed	pose	VERB
crl-15498	162	19	short	short	ADJ
crl-15498	162	20	,	,	PUNCT
crl-15498	162	21	factual	factual	ADJ
crl-15498	162	22	questions	question	NOUN
crl-15498	162	23	(	(	PUNCT
crl-15498	162	24	more	more	ADJ
crl-15498	162	25	had	have	AUX
crl-15498	162	26	been	be	AUX
crl-15498	162	27	expected	expect	VERB
crl-15498	162	28	)	)	PUNCT
crl-15498	162	29	.	.	PUNCT
crl-15498	163	1	another	another	DET
crl-15498	163	2	two	two	NUM
crl-15498	163	3	percent	percent	NOUN
crl-15498	163	4	sent	send	VERB
crl-15498	163	5	inquiries	inquiry	NOUN
crl-15498	163	6	about	about	ADP
crl-15498	163	7	the	the	DET
crl-15498	163	8	library	library	NOUN
crl-15498	163	9	’s	’s	PART
crl-15498	163	10	i	i	PROPN
crl-15498	163	11	m	m	PROPN
crl-15498	163	12	service	service	NOUN
crl-15498	163	13	.	.	PUNCT
crl-15498	164	1	usage	usage	NOUN
crl-15498	164	2	based	base	VERB
crl-15498	164	3	on	on	ADP
crl-15498	164	4	data	datum	NOUN
crl-15498	164	5	gathered	gather	VERB
crl-15498	164	6	from	from	ADP
crl-15498	164	7	the	the	DET
crl-15498	164	8	system	system	NOUN
crl-15498	164	9	server	server	NOUN
crl-15498	164	10	,	,	PUNCT
crl-15498	164	11	seventy	seventy	NUM
crl-15498	164	12	-	-	PUNCT
crl-15498	164	13	seven	seven	NUM
crl-15498	164	14	surveys	survey	NOUN
crl-15498	164	15	were	be	AUX
crl-15498	164	16	submitted	submit	VERB
crl-15498	164	17	in	in	ADP
crl-15498	164	18	the	the	DET
crl-15498	164	19	fall	fall	NOUN
crl-15498	164	20	and	and	CCONJ
crl-15498	164	21	185	185	NUM
crl-15498	164	22	in	in	ADP
crl-15498	164	23	the	the	DET
crl-15498	164	24	spring	spring	NOUN
crl-15498	164	25	.	.	PUNCT
crl-15498	165	1	if	if	SCONJ
crl-15498	165	2	one	one	NUM
crl-15498	165	3	survey	survey	NOUN
crl-15498	165	4	is	be	AUX
crl-15498	165	5	interpreted	interpret	VERB
crl-15498	165	6	to	to	PART
crl-15498	165	7	represent	represent	VERB
crl-15498	165	8	one	one	NUM
crl-15498	165	9	reference	reference	NOUN
crl-15498	165	10	interview	interview	NOUN
crl-15498	165	11	,	,	PUNCT
crl-15498	165	12	then	then	ADV
crl-15498	165	13	between	between	ADP
crl-15498	165	14	ten	ten	NUM
crl-15498	165	15	and	and	CCONJ
crl-15498	165	16	eleven	eleven	NUM
crl-15498	165	17	i	i	PRON
crl-15498	165	18	m	m	VERB
crl-15498	165	19	interviews	interview	NOUN
crl-15498	165	20	per	per	ADP
crl-15498	165	21	week	week	NOUN
crl-15498	165	22	were	be	AUX
crl-15498	165	23	conducted	conduct	VERB
crl-15498	165	24	in	in	ADP
crl-15498	165	25	the	the	DET
crl-15498	165	26	fall	fall	NOUN
crl-15498	165	27	,	,	PUNCT
crl-15498	165	28	on	on	ADP
crl-15498	165	29	average	average	ADJ
crl-15498	165	30	.	.	PUNCT
crl-15498	166	1	in	in	ADP
crl-15498	166	2	the	the	DET
crl-15498	166	3	spring	spring	NOUN
crl-15498	166	4	,	,	PUNCT
crl-15498	166	5	the	the	DET
crl-15498	166	6	rate	rate	NOUN
crl-15498	166	7	grew	grow	VERB
crl-15498	166	8	to	to	ADP
crl-15498	166	9	thirteen	thirteen	NUM
crl-15498	166	10	transactions	transaction	NOUN
crl-15498	166	11	per	per	ADP
crl-15498	166	12	week	week	NOUN
crl-15498	166	13	,	,	PUNCT
crl-15498	166	14	on	on	ADP
crl-15498	166	15	average	average	ADJ
crl-15498	166	16	.	.	PUNCT
crl-15498	167	1	based	base	VERB
crl-15498	167	2	on	on	ADP
crl-15498	167	3	users	user	NOUN
crl-15498	167	4	’	’	PART
crl-15498	167	5	screen	screen	NOUN
crl-15498	167	6	names	name	NOUN
crl-15498	167	7	,	,	PUNCT
crl-15498	167	8	there	there	PRON
crl-15498	167	9	were	be	VERB
crl-15498	167	10	very	very	ADV
crl-15498	167	11	few	few	ADJ
crl-15498	167	12	“	"	PUNCT
crl-15498	167	13	repeat	repeat	NOUN
crl-15498	167	14	customers	customer	NOUN
crl-15498	167	15	.	.	PUNCT
crl-15498	167	16	”	"	PUNCT
crl-15498	168	1	to	to	PART
crl-15498	168	2	determine	determine	VERB
crl-15498	168	3	whether	whether	SCONJ
crl-15498	168	4	usage	usage	NOUN
crl-15498	168	5	trends	trend	NOUN
crl-15498	168	6	existed	exist	VERB
crl-15498	168	7	,	,	PUNCT
crl-15498	168	8	the	the	DET
crl-15498	168	9	hours	hour	NOUN
crl-15498	168	10	,	,	PUNCT
crl-15498	168	11	days	day	NOUN
crl-15498	168	12	,	,	PUNCT
crl-15498	168	13	and	and	CCONJ
crl-15498	168	14	weeks	week	NOUN
crl-15498	168	15	were	be	AUX
crl-15498	168	16	reviewed	review	VERB
crl-15498	168	17	when	when	SCONJ
crl-15498	168	18	surveys	survey	NOUN
crl-15498	168	19	were	be	AUX
crl-15498	168	20	submitted	submit	VERB
crl-15498	168	21	.	.	PUNCT
crl-15498	169	1	these	these	DET
crl-15498	169	2	values	value	NOUN
crl-15498	169	3	reflect	reflect	VERB
crl-15498	169	4	the	the	DET
crl-15498	169	5	time	time	NOUN
crl-15498	169	6	when	when	SCONJ
crl-15498	169	7	the	the	DET
crl-15498	169	8	server	server	NOUN
crl-15498	169	9	received	receive	VERB
crl-15498	169	10	information	information	NOUN
crl-15498	169	11	,	,	PUNCT
crl-15498	169	12	not	not	PART
crl-15498	169	13	necessarily	necessarily	ADV
crl-15498	169	14	when	when	SCONJ
crl-15498	169	15	the	the	DET
crl-15498	169	16	user	user	NOUN
crl-15498	169	17	asked	ask	VERB
crl-15498	169	18	the	the	DET
crl-15498	169	19	question	question	NOUN
crl-15498	169	20	.	.	PUNCT
crl-15498	170	1	it	it	PRON
crl-15498	170	2	should	should	AUX
crl-15498	170	3	be	be	AUX
crl-15498	170	4	remembered	remember	VERB
crl-15498	170	5	that	that	SCONJ
crl-15498	170	6	duplicate	duplicate	NOUN
crl-15498	170	7	and	and	CCONJ
crl-15498	170	8	incomplete	incomplete	ADJ
crl-15498	170	9	entries	entry	NOUN
crl-15498	170	10	as	as	SCONJ
crl-15498	170	11	described	describe	VERB
crl-15498	170	12	earlier	early	ADV
crl-15498	170	13	were	be	AUX
crl-15498	170	14	eliminated	eliminate	VERB
crl-15498	170	15	and	and	CCONJ
crl-15498	170	16	that	that	SCONJ
crl-15498	170	17	not	not	PART
crl-15498	170	18	all	all	DET
crl-15498	170	19	patrons	patron	NOUN
crl-15498	170	20	may	may	AUX
crl-15498	170	21	have	have	AUX
crl-15498	170	22	submitted	submit	VERB
crl-15498	170	23	a	a	DET
crl-15498	170	24	survey	survey	NOUN
crl-15498	170	25	.	.	PUNCT
crl-15498	171	1	hourly	hourly	ADJ
crl-15498	171	2	trends	trend	NOUN
crl-15498	171	3	table	table	VERB
crl-15498	171	4	2	2	NUM
crl-15498	171	5	shows	show	VERB
crl-15498	171	6	that	that	SCONJ
crl-15498	171	7	demand	demand	NOUN
crl-15498	171	8	for	for	ADP
crl-15498	171	9	i	i	PRON
crl-15498	171	10	m	m	PROPN
crl-15498	171	11	service	service	NOUN
crl-15498	171	12	was	be	AUX
crl-15498	171	13	greatest	great	ADJ
crl-15498	171	14	between	between	ADP
crl-15498	171	15	1	1	NUM
crl-15498	171	16	and	and	CCONJ
crl-15498	171	17	5	5	NUM
crl-15498	171	18	p.m.	p.m.	NOUN
crl-15498	171	19	throughout	throughout	ADP
crl-15498	171	20	the	the	DET
crl-15498	171	21	project	project	NOUN
crl-15498	171	22	.	.	PUNCT
crl-15498	172	1	as	as	ADP
crl-15498	172	2	for	for	ADP
crl-15498	172	3	specific	specific	ADJ
crl-15498	172	4	hours	hour	NOUN
crl-15498	172	5	of	of	ADP
crl-15498	172	6	use	use	NOUN
crl-15498	172	7	,	,	PUNCT
crl-15498	172	8	survey	survey	NOUN
crl-15498	172	9	submissions	submission	NOUN
crl-15498	172	10	peaked	peak	VERB
crl-15498	172	11	during	during	ADP
crl-15498	172	12	the	the	DET
crl-15498	172	13	8	8	NUM
crl-15498	172	14	p.m.	p.m.	NOUN
crl-15498	172	15	hour	hour	NOUN
crl-15498	172	16	(	(	PUNCT
crl-15498	172	17	14	14	NUM
crl-15498	172	18	%	%	NOUN
crl-15498	172	19	)	)	PUNCT
crl-15498	172	20	in	in	ADP
crl-15498	172	21	the	the	DET
crl-15498	172	22	fall	fall	NOUN
crl-15498	172	23	and	and	CCONJ
crl-15498	172	24	2	2	NUM
crl-15498	172	25	p.m.	p.m.	NOUN
crl-15498	172	26	(	(	PUNCT
crl-15498	172	27	16	16	NUM
crl-15498	172	28	%	%	NOUN
crl-15498	172	29	)	)	PUNCT
crl-15498	172	30	in	in	ADP
crl-15498	172	31	the	the	DET
crl-15498	172	32	spring	spring	NOUN
crl-15498	172	33	.	.	PUNCT
crl-15498	173	1	daily	daily	ADJ
crl-15498	173	2	trends	trend	NOUN
crl-15498	173	3	as	as	ADP
crl-15498	173	4	table	table	NOUN
crl-15498	173	5	3	3	NUM
crl-15498	173	6	shows	show	NOUN
crl-15498	173	7	,	,	PUNCT
crl-15498	173	8	daily	daily	ADJ
crl-15498	173	9	use	use	NOUN
crl-15498	173	10	remained	remain	VERB
crl-15498	173	11	fairly	fairly	ADV
crl-15498	173	12	consistent	consistent	ADJ
crl-15498	173	13	monday	monday	PROPN
crl-15498	173	14	through	through	ADP
crl-15498	173	15	thursday	thursday	PROPN
crl-15498	173	16	,	,	PUNCT
crl-15498	173	17	declined	decline	VERB
crl-15498	173	18	on	on	ADP
crl-15498	173	19	friday	friday	PROPN
crl-15498	173	20	and	and	CCONJ
crl-15498	173	21	saturday	saturday	PROPN
crl-15498	173	22	,	,	PUNCT
crl-15498	173	23	and	and	CCONJ
crl-15498	173	24	then	then	ADV
crl-15498	173	25	increased	increase	VERB
crl-15498	173	26	on	on	ADP
crl-15498	173	27	sunday	sunday	PROPN
crl-15498	173	28	.	.	PUNCT
crl-15498	174	1	to	to	PART
crl-15498	174	2	interpret	interpret	VERB
crl-15498	174	3	the	the	DET
crl-15498	174	4	results	result	NOUN
crl-15498	174	5	correctly	correctly	ADV
crl-15498	174	6	,	,	PUNCT
crl-15498	174	7	it	it	PRON
crl-15498	174	8	is	be	AUX
crl-15498	174	9	important	important	ADJ
crl-15498	174	10	to	to	PART
crl-15498	174	11	consider	consider	VERB
crl-15498	174	12	that	that	PRON
crl-15498	174	13	limited	limited	ADJ
crl-15498	174	14	i	i	PRON
crl-15498	174	15	m	m	PROPN
crl-15498	174	16	service	service	NOUN
crl-15498	174	17	was	be	AUX
crl-15498	174	18	provided	provide	VERB
crl-15498	174	19	during	during	ADP
crl-15498	174	20	thanksgiving	thanksgiving	NOUN
crl-15498	174	21	week	week	NOUN
crl-15498	174	22	.	.	PUNCT
crl-15498	175	1	in	in	ADP
crl-15498	175	2	the	the	DET
crl-15498	175	3	fall	fall	NOUN
crl-15498	175	4	,	,	PUNCT
crl-15498	175	5	more	more	ADJ
crl-15498	175	6	surveys	survey	NOUN
crl-15498	175	7	were	be	AUX
crl-15498	175	8	submitted	submit	VERB
crl-15498	175	9	on	on	ADP
crl-15498	175	10	tuesdays	tuesday	NOUN
crl-15498	175	11	(	(	PUNCT
crl-15498	175	12	20	20	NUM
crl-15498	175	13	%	%	NOUN
crl-15498	175	14	)	)	PUNCT
crl-15498	175	15	than	than	ADP
crl-15498	175	16	any	any	DET
crl-15498	175	17	other	other	ADJ
crl-15498	175	18	day	day	NOUN
crl-15498	175	19	,	,	PUNCT
crl-15498	175	20	while	while	SCONJ
crl-15498	175	21	in	in	ADP
crl-15498	175	22	the	the	DET
crl-15498	175	23	spring	spring	NOUN
crl-15498	175	24	wednesday	wednesday	PROPN
crl-15498	175	25	and	and	CCONJ
crl-15498	175	26	thursday	thursday	PROPN
crl-15498	175	27	led	lead	VERB
crl-15498	175	28	with	with	ADP
crl-15498	175	29	20	20	NUM
crl-15498	175	30	percent	percent	NOUN
crl-15498	175	31	each	each	PRON
crl-15498	175	32	.	.	PUNCT
crl-15498	176	1	weekly	weekly	ADJ
crl-15498	176	2	trends	trend	NOUN
crl-15498	176	3	lastly	lastly	ADV
crl-15498	176	4	,	,	PUNCT
crl-15498	176	5	weekly	weekly	ADJ
crl-15498	176	6	trends	trend	NOUN
crl-15498	176	7	were	be	AUX
crl-15498	176	8	examined	examine	VERB
crl-15498	176	9	throughout	throughout	ADP
crl-15498	176	10	the	the	DET
crl-15498	176	11	project	project	NOUN
crl-15498	176	12	.	.	PUNCT
crl-15498	177	1	figure	figure	NOUN
crl-15498	177	2	1	1	NUM
crl-15498	177	3	reveals	reveal	VERB
crl-15498	177	4	that	that	SCONJ
crl-15498	177	5	survey	survey	NOUN
crl-15498	177	6	submissions	submission	NOUN
crl-15498	177	7	increased	increase	VERB
crl-15498	177	8	gradually	gradually	ADV
crl-15498	177	9	throughout	throughout	ADP
crl-15498	177	10	the	the	DET
crl-15498	177	11	fall	fall	NOUN
crl-15498	177	12	,	,	PUNCT
crl-15498	177	13	excluding	exclude	VERB
crl-15498	177	14	table	table	NOUN
crl-15498	177	15	2	2	NUM
crl-15498	177	16	hourly	hourly	ADJ
crl-15498	177	17	trends	trend	NOUN
crl-15498	177	18	time	time	NOUN
crl-15498	177	19	fall	fall	VERB
crl-15498	177	20	spring	spring	NOUN
crl-15498	177	21	10	10	NUM
crl-15498	177	22	a.m.	a.m.	NOUN
crl-15498	177	23	�	�	PROPN
crl-15498	177	24	1	1	NUM
crl-15498	177	25	p.m.	p.m.	NOUN
crl-15498	177	26	23	23	NUM
crl-15498	177	27	%	%	NOUN
crl-15498	177	28	23	23	NUM
crl-15498	177	29	%	%	NOUN
crl-15498	177	30	1	1	NUM
crl-15498	177	31	p.m.	p.m.	NOUN
crl-15498	177	32	�	�	PROPN
crl-15498	177	33	5	5	NUM
crl-15498	177	34	p.m.	p.m.	NOUN
crl-15498	177	35	42	42	NUM
crl-15498	177	36	%	%	NOUN
crl-15498	177	37	47	47	NUM
crl-15498	177	38	%	%	NOUN
crl-15498	177	39	5	5	NUM
crl-15498	177	40	p.m.	p.m.	NOUN
crl-15498	177	41	�	�	PROPN
crl-15498	177	42	12	12	NUM
crl-15498	177	43	a.m.	a.m.	NOUN
crl-15498	177	44	35	35	NUM
crl-15498	177	45	%	%	NOUN
crl-15498	177	46	30	30	NUM
crl-15498	177	47	%	%	NOUN
crl-15498	177	48	instant	instant	ADJ
crl-15498	177	49	messaging	messaging	NOUN
crl-15498	177	50	reference	reference	NOUN
crl-15498	177	51	in	in	ADP
crl-15498	177	52	an	an	DET
crl-15498	177	53	academic	academic	ADJ
crl-15498	177	54	library	library	NOUN
crl-15498	177	55	43	43	NUM
crl-15498	177	56	figure	figure	NOUN
crl-15498	177	57	1	1	NUM
crl-15498	177	58	weekly	weekly	ADJ
crl-15498	177	59	trends	trend	NOUN
crl-15498	177	60	in	in	ADP
crl-15498	177	61	i	i	PROPN
crl-15498	177	62	m	m	VERB
crl-15498	177	63	usage	usage	NOUN
crl-15498	177	64	0	0	NUM
crl-15498	177	65	5	5	NUM
crl-15498	177	66	10	10	NUM
crl-15498	177	67	15	15	NUM
crl-15498	177	68	20	20	NUM
crl-15498	177	69	oc	oc	ADP
crl-15498	177	70	t	t	PROPN
crl-15498	177	71	23	23	NUM
crl-15498	177	72	no	no	DET
crl-15498	177	73	v	v	NOUN
crl-15498	177	74	6	6	NUM
crl-15498	177	75	no	no	PRON
crl-15498	177	76	v	v	NOUN
crl-15498	177	77	2	2	NUM
crl-15498	177	78	0	0	NUM
crl-15498	177	79	de	de	ADP
crl-15498	177	80	c	c	PROPN
crl-15498	177	81	4	4	NUM
crl-15498	177	82	jan	jan	PROPN
crl-15498	177	83	22	22	NUM
crl-15498	177	84	feb	feb	NOUN
crl-15498	177	85	5	5	NUM
crl-15498	177	86	feb	feb	NOUN
crl-15498	177	87	19	19	NUM
crl-15498	177	88	ma	ma	PROPN
crl-15498	177	89	r	r	PROPN
crl-15498	177	90	5	5	NUM
crl-15498	177	91	ma	ma	NOUN
crl-15498	177	92	r	r	NOUN
crl-15498	177	93	19	19	NUM
crl-15498	177	94	ap	ap	NOUN
crl-15498	177	95	r	r	PROPN
crl-15498	177	96	2	2	NUM
crl-15498	177	97	ap	ap	NOUN
crl-15498	177	98	r	r	NOUN
crl-15498	177	99	16	16	NUM
crl-15498	177	100	ap	ap	NOUN
crl-15498	177	101	r	r	NOUN
crl-15498	177	102	30	30	NUM
crl-15498	177	103	week	week	NOUN
crl-15498	178	1	n	n	NOUN
crl-15498	179	1	o.	o.	NOUN
crl-15498	179	2	o	o	PROPN
crl-15498	180	1	f	f	PROPN
crl-15498	180	2	su	su	PROPN
crl-15498	180	3	rv	rv	PROPN
crl-15498	180	4	ey	ey	PROPN
crl-15498	180	5	s	s	PROPN
crl-15498	180	6	su	su	PROPN
crl-15498	180	7	bm	bm	PROPN
crl-15498	180	8	it	it	PRON
crl-15498	180	9	te	te	PROPN
crl-15498	180	10	d	d	PROPN
crl-15498	180	11	l	l	NOUN
crl-15498	180	12	denotes	denote	NOUN
crl-15498	180	13	thanksgiving	thanksgiving	NOUN
crl-15498	180	14	week	week	NOUN
crl-15498	180	15	u	u	PROPN
crl-15498	180	16	denotes	denote	VERB
crl-15498	180	17	a	a	DET
crl-15498	180	18	semester	semester	NOUN
crl-15498	180	19	break	break	NOUN
crl-15498	180	20	thanksgiving	thanksgiving	NOUN
crl-15498	180	21	week	week	NOUN
crl-15498	180	22	,	,	PUNCT
crl-15498	180	23	and	and	CCONJ
crl-15498	180	24	then	then	ADV
crl-15498	180	25	tapered	taper	VERB
crl-15498	180	26	off	off	ADP
crl-15498	180	27	during	during	ADP
crl-15498	180	28	the	the	DET
crl-15498	180	29	last	last	ADJ
crl-15498	180	30	week	week	NOUN
crl-15498	180	31	of	of	ADP
crl-15498	180	32	the	the	DET
crl-15498	180	33	semester	semester	NOUN
crl-15498	180	34	.	.	PUNCT
crl-15498	181	1	spring	spring	NOUN
crl-15498	181	2	showed	show	VERB
crl-15498	181	3	no	no	DET
crl-15498	181	4	definitive	definitive	ADJ
crl-15498	181	5	patterns	pattern	NOUN
crl-15498	181	6	.	.	PUNCT
crl-15498	182	1	patron	patron	PROPN
crl-15498	182	2	comments	comment	VERB
crl-15498	182	3	the	the	DET
crl-15498	182	4	survey	survey	NOUN
crl-15498	182	5	asked	ask	VERB
crl-15498	182	6	patrons	patron	NOUN
crl-15498	182	7	why	why	SCONJ
crl-15498	182	8	they	they	PRON
crl-15498	182	9	chose	choose	VERB
crl-15498	182	10	to	to	PART
crl-15498	182	11	use	use	VERB
crl-15498	182	12	i	i	PRON
crl-15498	182	13	m	m	VERB
crl-15498	182	14	versus	versus	ADP
crl-15498	182	15	calling	call	VERB
crl-15498	182	16	,	,	PUNCT
crl-15498	182	17	e	e	NOUN
crl-15498	182	18	-	-	NOUN
crl-15498	182	19	mailing	mailing	NOUN
crl-15498	182	20	,	,	PUNCT
crl-15498	182	21	or	or	CCONJ
crl-15498	182	22	visiting	visit	VERB
crl-15498	182	23	the	the	DET
crl-15498	182	24	library	library	NOUN
crl-15498	182	25	.	.	PUNCT
crl-15498	183	1	figure	figure	NOUN
crl-15498	183	2	2	2	NUM
crl-15498	183	3	presents	present	VERB
crl-15498	183	4	a	a	DET
crl-15498	183	5	small	small	ADJ
crl-15498	183	6	sample	sample	NOUN
crl-15498	183	7	of	of	ADP
crl-15498	183	8	their	their	PRON
crl-15498	183	9	responses	response	NOUN
crl-15498	183	10	.	.	PUNCT
crl-15498	184	1	overall	overall	ADV
crl-15498	184	2	,	,	PUNCT
crl-15498	184	3	the	the	DET
crl-15498	184	4	comments	comment	NOUN
crl-15498	184	5	were	be	AUX
crl-15498	184	6	unexpectedly	unexpectedly	ADV
crl-15498	184	7	positive	positive	ADJ
crl-15498	184	8	and	and	CCONJ
crl-15498	184	9	very	very	ADV
crl-15498	184	10	rewarding	rewarding	ADJ
crl-15498	184	11	.	.	PUNCT
crl-15498	185	1	negative	negative	ADJ
crl-15498	185	2	remarks	remark	NOUN
crl-15498	185	3	typically	typically	ADV
crl-15498	185	4	came	come	VERB
crl-15498	185	5	from	from	ADP
crl-15498	185	6	visitors	visitor	NOUN
crl-15498	185	7	who	who	PRON
crl-15498	185	8	tried	try	VERB
crl-15498	185	9	to	to	PART
crl-15498	185	10	access	access	VERB
crl-15498	185	11	the	the	DET
crl-15498	185	12	service	service	NOUN
crl-15498	185	13	when	when	SCONJ
crl-15498	185	14	it	it	PRON
crl-15498	185	15	was	be	AUX
crl-15498	185	16	closed	closed	ADJ
crl-15498	185	17	.	.	PUNCT
crl-15498	186	1	one	one	NUM
crl-15498	186	2	person	person	NOUN
crl-15498	186	3	remarked	remark	VERB
crl-15498	186	4	that	that	SCONJ
crl-15498	186	5	the	the	DET
crl-15498	186	6	service	service	NOUN
crl-15498	186	7	should	should	AUX
crl-15498	186	8	be	be	AUX
crl-15498	186	9	made	make	VERB
crl-15498	186	10	“	"	PUNCT
crl-15498	186	11	more	more	ADV
crl-15498	186	12	widely	widely	ADV
crl-15498	186	13	known	know	VERB
crl-15498	186	14	.	.	PUNCT
crl-15498	186	15	”	"	PUNCT
crl-15498	187	1	this	this	PRON
crl-15498	187	2	underscores	underscore	VERB
crl-15498	187	3	the	the	DET
crl-15498	187	4	lack	lack	NOUN
crl-15498	187	5	of	of	ADP
crl-15498	187	6	publicity	publicity	NOUN
crl-15498	187	7	and	and	CCONJ
crl-15498	187	8	supports	support	VERB
crl-15498	187	9	the	the	DET
crl-15498	187	10	criticism	criticism	NOUN
crl-15498	187	11	of	of	ADP
crl-15498	187	12	library	library	ADJ
crl-15498	187	13	marketing	marketing	NOUN
crl-15498	187	14	that	that	SCONJ
crl-15498	187	15	the	the	DET
crl-15498	187	16	users	user	NOUN
crl-15498	187	17	do	do	AUX
crl-15498	187	18	not	not	PART
crl-15498	187	19	know	know	VERB
crl-15498	187	20	what	what	PRON
crl-15498	187	21	services	service	NOUN
crl-15498	187	22	are	be	AUX
crl-15498	187	23	offered.8	offered.8	NOUN
crl-15498	187	24	apparently	apparently	ADV
crl-15498	187	25	,	,	PUNCT
crl-15498	187	26	the	the	DET
crl-15498	187	27	instant	instant	ADJ
crl-15498	187	28	message	message	NOUN
crl-15498	187	29	hyperlink	hyperlink	NOUN
crl-15498	187	30	confused	confuse	VERB
crl-15498	187	31	a	a	DET
crl-15498	187	32	few	few	ADJ
crl-15498	187	33	people	people	NOUN
crl-15498	187	34	who	who	PRON
crl-15498	187	35	thought	think	VERB
crl-15498	187	36	it	it	PRON
crl-15498	187	37	would	would	AUX
crl-15498	187	38	open	open	VERB
crl-15498	187	39	a	a	DET
crl-15498	187	40	generic	generic	ADJ
crl-15498	187	41	chat	chat	NOUN
crl-15498	187	42	session	session	NOUN
crl-15498	187	43	rather	rather	ADV
crl-15498	187	44	than	than	ADP
crl-15498	187	45	take	take	VERB
crl-15498	187	46	them	they	PRON
crl-15498	187	47	to	to	ADP
crl-15498	187	48	a	a	DET
crl-15498	187	49	specific	specific	ADJ
crl-15498	187	50	library	library	NOUN
crl-15498	187	51	service	service	NOUN
crl-15498	187	52	.	.	PUNCT
crl-15498	188	1	librarians	librarian	NOUN
crl-15498	188	2	during	during	ADP
crl-15498	188	3	the	the	DET
crl-15498	188	4	face	face	NOUN
crl-15498	188	5	-	-	PUNCT
crl-15498	188	6	to	to	ADP
crl-15498	188	7	-	-	PUNCT
crl-15498	188	8	face	face	NOUN
crl-15498	188	9	meetings	meeting	NOUN
crl-15498	188	10	,	,	PUNCT
crl-15498	188	11	it	it	PRON
crl-15498	188	12	became	become	VERB
crl-15498	188	13	evident	evident	ADJ
crl-15498	188	14	that	that	SCONJ
crl-15498	188	15	most	most	ADJ
crl-15498	188	16	librarians	librarian	NOUN
crl-15498	188	17	felt	feel	VERB
crl-15498	188	18	more	more	ADJ
crl-15498	188	19	pressure	pressure	NOUN
crl-15498	188	20	answering	answer	VERB
crl-15498	188	21	questions	question	NOUN
crl-15498	188	22	during	during	ADP
crl-15498	188	23	i	i	PRON
crl-15498	188	24	m	m	VERB
crl-15498	188	25	than	than	ADP
crl-15498	188	26	at	at	ADP
crl-15498	188	27	a	a	DET
crl-15498	188	28	physical	physical	ADJ
crl-15498	188	29	reference	reference	NOUN
crl-15498	188	30	desk	desk	NOUN
crl-15498	188	31	.	.	PUNCT
crl-15498	189	1	they	they	PRON
crl-15498	189	2	sensed	sense	VERB
crl-15498	189	3	an	an	DET
crl-15498	189	4	obligation	obligation	NOUN
crl-15498	189	5	to	to	PART
crl-15498	189	6	provide	provide	VERB
crl-15498	189	7	an	an	DET
crl-15498	189	8	exact	exact	ADJ
crl-15498	189	9	answer	answer	NOUN
crl-15498	189	10	and	and	CCONJ
crl-15498	189	11	to	to	PART
crl-15498	189	12	provide	provide	VERB
crl-15498	189	13	it	it	PRON
crl-15498	189	14	rapidly	rapidly	ADV
crl-15498	189	15	,	,	PUNCT
crl-15498	189	16	making	make	VERB
crl-15498	189	17	it	it	PRON
crl-15498	189	18	difficult	difficult	ADJ
crl-15498	189	19	to	to	PART
crl-15498	189	20	give	give	VERB
crl-15498	189	21	clear	clear	ADJ
crl-15498	189	22	answers	answer	NOUN
crl-15498	189	23	if	if	SCONJ
crl-15498	189	24	the	the	DET
crl-15498	189	25	response	response	NOUN
crl-15498	189	26	required	require	VERB
crl-15498	189	27	extensive	extensive	ADJ
crl-15498	189	28	typing	typing	NOUN
crl-15498	189	29	.	.	PUNCT
crl-15498	190	1	much	much	ADJ
crl-15498	190	2	of	of	ADP
crl-15498	190	3	this	this	DET
crl-15498	190	4	anxiety	anxiety	NOUN
crl-15498	190	5	arose	arise	VERB
crl-15498	190	6	from	from	ADP
crl-15498	190	7	serving	serve	VERB
crl-15498	190	8	online	online	ADJ
crl-15498	190	9	patrons	patron	NOUN
crl-15498	190	10	who	who	PRON
crl-15498	190	11	can	can	AUX
crl-15498	190	12	not	not	PART
crl-15498	190	13	exhibit	exhibit	VERB
crl-15498	190	14	facial	facial	ADJ
crl-15498	190	15	expressions	expression	NOUN
crl-15498	190	16	and	and	CCONJ
crl-15498	190	17	body	body	NOUN
crl-15498	190	18	language	language	NOUN
crl-15498	190	19	for	for	SCONJ
crl-15498	190	20	the	the	DET
crl-15498	190	21	librarian	librarian	PROPN
crl-15498	190	22	to	to	PART
crl-15498	190	23	interpret	interpret	VERB
crl-15498	190	24	nor	nor	CCONJ
crl-15498	190	25	see	see	VERB
crl-15498	190	26	the	the	DET
crl-15498	190	27	librarian	librarian	NOUN
crl-15498	190	28	actively	actively	ADV
crl-15498	190	29	working	work	VERB
crl-15498	190	30	.	.	PUNCT
crl-15498	191	1	however	however	ADV
crl-15498	191	2	,	,	PUNCT
crl-15498	191	3	these	these	DET
crl-15498	191	4	concerns	concern	NOUN
crl-15498	191	5	may	may	AUX
crl-15498	191	6	be	be	AUX
crl-15498	191	7	misplaced	misplace	VERB
crl-15498	191	8	because	because	SCONJ
crl-15498	191	9	few	few	ADJ
crl-15498	191	10	users	user	NOUN
crl-15498	191	11	complained	complain	VERB
crl-15498	191	12	that	that	SCONJ
crl-15498	191	13	a	a	DET
crl-15498	191	14	librarian	librarian	NOUN
crl-15498	191	15	took	take	VERB
crl-15498	191	16	too	too	ADV
crl-15498	191	17	much	much	ADJ
crl-15498	191	18	time	time	NOUN
crl-15498	191	19	.	.	PUNCT
crl-15498	192	1	on	on	ADP
crl-15498	192	2	the	the	DET
crl-15498	192	3	contrary	contrary	NOUN
crl-15498	192	4	,	,	PUNCT
crl-15498	192	5	the	the	DET
crl-15498	192	6	majority	majority	NOUN
crl-15498	192	7	of	of	ADP
crl-15498	192	8	patrons	patron	NOUN
crl-15498	192	9	were	be	AUX
crl-15498	192	10	found	find	VERB
crl-15498	192	11	to	to	PART
crl-15498	192	12	be	be	AUX
crl-15498	192	13	patient	patient	ADJ
crl-15498	192	14	,	,	PUNCT
crl-15498	192	15	cordial	cordial	ADJ
crl-15498	192	16	,	,	PUNCT
crl-15498	192	17	and	and	CCONJ
crl-15498	192	18	very	very	ADV
crl-15498	192	19	appreciative	appreciative	ADJ
crl-15498	192	20	,	,	PUNCT
crl-15498	192	21	particularly	particularly	ADV
crl-15498	192	22	evening	evening	NOUN
crl-15498	192	23	visitors	visitor	NOUN
crl-15498	192	24	.	.	PUNCT
crl-15498	193	1	rarely	rarely	ADV
crl-15498	193	2	were	be	AUX
crl-15498	193	3	multiple	multiple	ADJ
crl-15498	193	4	patrons	patron	NOUN
crl-15498	193	5	in	in	ADP
crl-15498	193	6	the	the	DET
crl-15498	193	7	chat	chat	NOUN
crl-15498	193	8	room	room	NOUN
crl-15498	193	9	at	at	ADP
crl-15498	193	10	one	one	NUM
crl-15498	193	11	time	time	NOUN
crl-15498	193	12	.	.	PUNCT
crl-15498	194	1	when	when	SCONJ
crl-15498	194	2	this	this	PRON
crl-15498	194	3	did	do	AUX
crl-15498	194	4	occur	occur	VERB
crl-15498	194	5	,	,	PUNCT
crl-15498	194	6	the	the	DET
crl-15498	194	7	librarian	librarian	NOUN
crl-15498	194	8	worked	work	VERB
crl-15498	194	9	with	with	ADP
crl-15498	194	10	the	the	DET
crl-15498	194	11	first	first	ADJ
crl-15498	194	12	visitor	visitor	NOUN
crl-15498	194	13	and	and	CCONJ
crl-15498	194	14	sent	send	VERB
crl-15498	194	15	delay	delay	NOUN
crl-15498	194	16	messages	message	NOUN
crl-15498	194	17	to	to	ADP
crl-15498	194	18	the	the	DET
crl-15498	194	19	later	later	ADJ
crl-15498	194	20	arrivals	arrival	NOUN
crl-15498	194	21	.	.	PUNCT
crl-15498	195	1	in	in	ADP
crl-15498	195	2	fact	fact	NOUN
crl-15498	195	3	,	,	PUNCT
crl-15498	195	4	many	many	ADJ
crl-15498	195	5	librarians	librarian	NOUN
crl-15498	195	6	never	never	ADV
crl-15498	195	7	received	receive	VERB
crl-15498	195	8	even	even	ADV
crl-15498	195	9	one	one	NUM
crl-15498	195	10	question	question	NOUN
crl-15498	195	11	,	,	PUNCT
crl-15498	195	12	which	which	PRON
crl-15498	195	13	led	lead	VERB
crl-15498	195	14	them	they	PRON
crl-15498	195	15	to	to	PART
crl-15498	195	16	conclude	conclude	VERB
crl-15498	195	17	that	that	PRON
crl-15498	195	18	chat	chat	NOUN
crl-15498	195	19	reference	reference	NOUN
crl-15498	195	20	creates	create	VERB
crl-15498	195	21	too	too	ADV
crl-15498	195	22	much	much	ADJ
crl-15498	195	23	idle	idle	ADJ
crl-15498	195	24	time	time	NOUN
crl-15498	195	25	for	for	ADP
crl-15498	195	26	the	the	DET
crl-15498	195	27	on	on	ADP
crl-15498	195	28	-	-	PUNCT
crl-15498	195	29	duty	duty	NOUN
crl-15498	195	30	librarian	librarian	NOUN
crl-15498	195	31	.	.	PUNCT
crl-15498	196	1	other	other	ADJ
crl-15498	196	2	librarians	librarian	NOUN
crl-15498	196	3	found	find	VERB
crl-15498	196	4	it	it	PRON
crl-15498	196	5	difficult	difficult	ADJ
crl-15498	196	6	to	to	PART
crl-15498	196	7	perform	perform	VERB
crl-15498	196	8	i	i	PRON
crl-15498	196	9	m	m	VERB
crl-15498	196	10	duty	duty	NOUN
crl-15498	196	11	from	from	ADP
crl-15498	196	12	their	their	PRON
crl-15498	196	13	office	office	NOUN
crl-15498	196	14	because	because	SCONJ
crl-15498	196	15	of	of	ADP
crl-15498	196	16	a	a	DET
crl-15498	196	17	variety	variety	NOUN
crl-15498	196	18	of	of	ADP
crl-15498	196	19	workday	workday	NOUN
crl-15498	196	20	distractions	distraction	NOUN
crl-15498	196	21	.	.	PUNCT
crl-15498	197	1	a	a	DET
crl-15498	197	2	small	small	ADJ
crl-15498	197	3	number	number	NOUN
crl-15498	197	4	resented	resent	VERB
crl-15498	197	5	i	i	PRON
crl-15498	197	6	m	m	PROPN
crl-15498	197	7	reference	reference	NOUN
crl-15498	197	8	duty	duty	NOUN
crl-15498	197	9	as	as	ADP
crl-15498	197	10	an	an	DET
crl-15498	197	11	extra	extra	ADJ
crl-15498	197	12	responsibility	responsibility	NOUN
crl-15498	197	13	.	.	PUNCT
crl-15498	198	1	punctual	punctual	ADJ
crl-15498	198	2	shift	shift	NOUN
crl-15498	198	3	transitions	transition	NOUN
crl-15498	198	4	proved	prove	VERB
crl-15498	198	5	to	to	PART
crl-15498	198	6	be	be	AUX
crl-15498	198	7	the	the	DET
crl-15498	198	8	biggest	big	ADJ
crl-15498	198	9	staffing	staffing	NOUN
crl-15498	198	10	problem	problem	NOUN
crl-15498	198	11	throughout	throughout	ADP
crl-15498	198	12	the	the	DET
crl-15498	198	13	project	project	NOUN
crl-15498	198	14	.	.	PUNCT
crl-15498	199	1	although	although	SCONJ
crl-15498	199	2	the	the	DET
crl-15498	199	3	shift	shift	NOUN
crl-15498	199	4	schedule	schedule	NOUN
crl-15498	199	5	remained	remain	VERB
crl-15498	199	6	constant	constant	ADJ
crl-15498	199	7	through	through	ADP
crl-15498	199	8	the	the	DET
crl-15498	199	9	semester	semester	NOUN
crl-15498	199	10	,	,	PUNCT
crl-15498	199	11	librarians	librarian	NOUN
crl-15498	199	12	(	(	PUNCT
crl-15498	199	13	not	not	PART
crl-15498	199	14	library	library	ADJ
crl-15498	199	15	students	student	NOUN
crl-15498	199	16	)	)	PUNCT
crl-15498	199	17	frequently	frequently	ADV
crl-15498	199	18	forgot	forget	VERB
crl-15498	199	19	their	their	PRON
crl-15498	199	20	i	i	NOUN
crl-15498	199	21	m	m	NOUN
crl-15498	199	22	shift	shift	NOUN
crl-15498	199	23	or	or	CCONJ
crl-15498	199	24	arrived	arrive	VERB
crl-15498	199	25	late	late	ADV
crl-15498	199	26	because	because	SCONJ
crl-15498	199	27	of	of	ADP
crl-15498	199	28	other	other	ADJ
crl-15498	199	29	commitments	commitment	NOUN
crl-15498	199	30	.	.	PUNCT
crl-15498	200	1	to	to	PART
crl-15498	200	2	improve	improve	VERB
crl-15498	200	3	shift	shift	NOUN
crl-15498	200	4	coordination	coordination	NOUN
crl-15498	200	5	,	,	PUNCT
crl-15498	200	6	the	the	DET
crl-15498	200	7	i	i	PROPN
crl-15498	200	8	m	m	PROPN
crl-15498	200	9	coordinator	coordinator	NOUN
crl-15498	200	10	e	e	NOUN
crl-15498	200	11	-	-	ADJ
crl-15498	200	12	mailed	mail	VERB
crl-15498	200	13	reminders	reminder	NOUN
crl-15498	200	14	to	to	ADP
crl-15498	200	15	librarians	librarian	NOUN
crl-15498	200	16	on	on	ADP
crl-15498	200	17	the	the	DET
crl-15498	200	18	morning	morning	NOUN
crl-15498	200	19	of	of	ADP
crl-15498	200	20	their	their	PRON
crl-15498	200	21	scheduled	schedule	VERB
crl-15498	200	22	day	day	NOUN
crl-15498	200	23	.	.	PUNCT
crl-15498	201	1	however	however	ADV
crl-15498	201	2	,	,	PUNCT
crl-15498	201	3	this	this	DET
crl-15498	201	4	effort	effort	NOUN
crl-15498	201	5	met	meet	VERB
crl-15498	201	6	with	with	ADP
crl-15498	201	7	little	little	ADJ
crl-15498	201	8	success	success	NOUN
crl-15498	201	9	,	,	PUNCT
crl-15498	201	10	possibly	possibly	ADV
crl-15498	201	11	because	because	SCONJ
crl-15498	201	12	librarians	librarian	NOUN
crl-15498	201	13	frequently	frequently	ADV
crl-15498	201	14	traded	trade	VERB
crl-15498	201	15	shifts	shift	NOUN
crl-15498	201	16	without	without	ADP
crl-15498	201	17	informing	inform	VERB
crl-15498	201	18	44	44	NUM
crl-15498	201	19	college	college	PROPN
crl-15498	201	20	&	&	CCONJ
crl-15498	201	21	research	research	PROPN
crl-15498	201	22	libraries	library	NOUN
crl-15498	201	23	january	january	PROPN
crl-15498	201	24	2002	2002	NUM
crl-15498	201	25	the	the	DET
crl-15498	201	26	coordinator	coordinator	NOUN
crl-15498	201	27	.	.	PUNCT
crl-15498	202	1	other	other	ADJ
crl-15498	202	2	staffing	staffing	NOUN
crl-15498	202	3	problems	problem	NOUN
crl-15498	202	4	involved	involve	VERB
crl-15498	202	5	librarians	librarian	NOUN
crl-15498	202	6	using	use	VERB
crl-15498	202	7	the	the	DET
crl-15498	202	8	wrong	wrong	ADJ
crl-15498	202	9	chat	chat	NOUN
crl-15498	202	10	room	room	NOUN
crl-15498	202	11	and	and	CCONJ
crl-15498	202	12	misunderstanding	misunderstand	VERB
crl-15498	202	13	the	the	DET
crl-15498	202	14	difference	difference	NOUN
crl-15498	202	15	between	between	ADP
crl-15498	202	16	aim	aim	NOUN
crl-15498	202	17	and	and	CCONJ
crl-15498	202	18	express	express	ADJ
crl-15498	202	19	.	.	PUNCT
crl-15498	203	1	conclusions	conclusion	NOUN
crl-15498	203	2	evaluation	evaluation	NOUN
crl-15498	203	3	of	of	ADP
crl-15498	203	4	the	the	DET
crl-15498	203	5	i	i	PROPN
crl-15498	203	6	m	m	PROPN
crl-15498	203	7	reference	reference	NOUN
crl-15498	203	8	pilot	pilot	NOUN
crl-15498	203	9	project	project	NOUN
crl-15498	203	10	revealed	reveal	VERB
crl-15498	203	11	that	that	SCONJ
crl-15498	203	12	the	the	DET
crl-15498	203	13	service	service	NOUN
crl-15498	203	14	achieved	achieve	VERB
crl-15498	203	15	its	its	PRON
crl-15498	203	16	goals	goal	NOUN
crl-15498	203	17	.	.	PUNCT
crl-15498	204	1	statistics	statistic	NOUN
crl-15498	204	2	show	show	VERB
crl-15498	204	3	that	that	SCONJ
crl-15498	204	4	two	two	NUM
crl-15498	204	5	of	of	ADP
crl-15498	204	6	the	the	DET
crl-15498	204	7	target	target	NOUN
crl-15498	204	8	populations	population	NOUN
crl-15498	204	9	,	,	PUNCT
crl-15498	204	10	young	young	ADJ
crl-15498	204	11	people	people	NOUN
crl-15498	204	12	and	and	CCONJ
crl-15498	204	13	stufigure	stufigure	NOUN
crl-15498	204	14	2	2	NUM
crl-15498	204	15	patron	patron	NOUN
crl-15498	204	16	comments	comment	NOUN
crl-15498	204	17	(	(	PUNCT
crl-15498	204	18	verbatim	verbatim	ADJ
crl-15498	204	19	)	)	PUNCT
crl-15498	204	20	responses	response	NOUN
crl-15498	204	21	to	to	ADP
crl-15498	204	22	the	the	DET
crl-15498	204	23	survey	survey	NOUN
crl-15498	204	24	question	question	NOUN
crl-15498	204	25	:	:	PUNCT
crl-15498	204	26	why	why	SCONJ
crl-15498	204	27	did	do	AUX
crl-15498	204	28	you	you	PRON
crl-15498	204	29	choose	choose	VERB
crl-15498	204	30	i	i	PRON
crl-15498	204	31	m	m	VERB
crl-15498	204	32	versus	versus	ADP
crl-15498	204	33	calling	call	VERB
crl-15498	204	34	,	,	PUNCT
crl-15498	204	35	e	e	NOUN
crl-15498	204	36	-	-	NOUN
crl-15498	204	37	mailing	mailing	NOUN
crl-15498	204	38	,	,	PUNCT
crl-15498	204	39	or	or	CCONJ
crl-15498	204	40	visiting	visit	VERB
crl-15498	204	41	the	the	DET
crl-15498	204	42	library	library	NOUN
crl-15498	204	43	?	?	PUNCT
crl-15498	205	1	working	work	VERB
crl-15498	205	2	on	on	ADP
crl-15498	205	3	paper	paper	NOUN
crl-15498	205	4	...	...	PUNCT
crl-15498	205	5	wanted	want	VERB
crl-15498	205	6	instant	instant	ADJ
crl-15498	205	7	help	help	NOUN
crl-15498	205	8	...	...	PUNCT
crl-15498	206	1	didn	didn	PROPN
crl-15498	206	2	�	�	PROPN
crl-15498	206	3	t	t	PROPN
crl-15498	206	4	want	want	VERB
crl-15498	206	5	to	to	PART
crl-15498	206	6	leave	leave	VERB
crl-15498	206	7	my	my	PRON
crl-15498	206	8	office	office	NOUN
crl-15498	206	9	and	and	CCONJ
crl-15498	206	10	didn	didn	PROPN
crl-15498	206	11	�	�	PROPN
crl-15498	206	12	t	t	PROPN
crl-15498	206	13	feel	feel	VERB
crl-15498	206	14	like	like	ADP
crl-15498	206	15	waiting	wait	VERB
crl-15498	206	16	on	on	ADP
crl-15498	206	17	hold	hold	NOUN
crl-15498	206	18	i	i	PRON
crl-15498	206	19	was	be	AUX
crl-15498	206	20	off	off	ADP
crl-15498	206	21	campus	campus	NOUN
crl-15498	206	22	and	and	CCONJ
crl-15498	206	23	the	the	DET
crl-15498	206	24	commute	commute	NOUN
crl-15498	206	25	time	time	NOUN
crl-15498	206	26	is	be	AUX
crl-15498	206	27	40	40	NUM
crl-15498	206	28	minutes	minute	NOUN
crl-15498	206	29	and	and	CCONJ
crl-15498	206	30	it	it	PRON
crl-15498	206	31	was	be	AUX
crl-15498	206	32	easier	easy	ADJ
crl-15498	206	33	to	to	ADP
crl-15498	206	34	i	i	PRON
crl-15498	206	35	m	m	VERB
crl-15498	206	36	the	the	DET
crl-15498	206	37	message	message	NOUN
crl-15498	206	38	than	than	SCONJ
crl-15498	206	39	to	to	PART
crl-15498	206	40	make	make	VERB
crl-15498	206	41	the	the	DET
crl-15498	206	42	commute	commute	NOUN
crl-15498	206	43	.	.	PUNCT
crl-15498	207	1	if	if	SCONJ
crl-15498	207	2	i	i	PRON
crl-15498	207	3	had	have	AUX
crl-15498	207	4	called	call	VERB
crl-15498	207	5	i	i	PRON
crl-15498	207	6	would	would	AUX
crl-15498	207	7	have	have	AUX
crl-15498	207	8	had	have	VERB
crl-15498	207	9	to	to	PART
crl-15498	207	10	locate	locate	VERB
crl-15498	207	11	the	the	DET
crl-15498	207	12	phone	phone	NOUN
crl-15498	207	13	number	number	NOUN
crl-15498	207	14	and	and	CCONJ
crl-15498	207	15	go	go	VERB
crl-15498	207	16	through	through	ADP
crl-15498	207	17	being	be	AUX
crl-15498	207	18	transfered	transfer	VERB
crl-15498	207	19	to	to	ADP
crl-15498	207	20	someone	someone	PRON
crl-15498	207	21	who	who	PRON
crl-15498	207	22	could	could	AUX
crl-15498	207	23	help	help	VERB
crl-15498	207	24	me	i	PRON
crl-15498	207	25	if	if	SCONJ
crl-15498	207	26	anyone	anyone	PRON
crl-15498	207	27	knew	know	VERB
crl-15498	207	28	who	who	PRON
crl-15498	207	29	could	could	AUX
crl-15498	207	30	help	help	VERB
crl-15498	207	31	and	and	CCONJ
crl-15498	207	32	then	then	ADV
crl-15498	207	33	wait	wait	VERB
crl-15498	207	34	for	for	SCONJ
crl-15498	207	35	them	they	PRON
crl-15498	207	36	to	to	PART
crl-15498	207	37	become	become	VERB
crl-15498	207	38	availaible	availaible	ADJ
crl-15498	207	39	.	.	PUNCT
crl-15498	208	1	e	e	X
crl-15498	208	2	-	-	NOUN
crl-15498	208	3	mailing	mailing	NOUN
crl-15498	208	4	would	would	AUX
crl-15498	208	5	have	have	AUX
crl-15498	208	6	taken	take	VERB
crl-15498	208	7	just	just	ADV
crl-15498	208	8	as	as	ADV
crl-15498	208	9	long	long	ADV
crl-15498	208	10	because	because	SCONJ
crl-15498	208	11	i	i	PRON
crl-15498	208	12	thought	think	VERB
crl-15498	208	13	it	it	PRON
crl-15498	208	14	would	would	AUX
crl-15498	208	15	be	be	AUX
crl-15498	208	16	quicker	quick	ADJ
crl-15498	208	17	,	,	PUNCT
crl-15498	208	18	but	but	CCONJ
crl-15498	208	19	nobody	nobody	PRON
crl-15498	208	20	answered	answer	VERB
crl-15498	208	21	it	it	PRON
crl-15498	208	22	�	�	NOUN
crl-15498	208	23	s	s	PART
crl-15498	208	24	more	more	ADJ
crl-15498	208	25	fun	fun	NOUN
crl-15498	208	26	it	it	PRON
crl-15498	208	27	save	save	VERB
crl-15498	208	28	time	time	NOUN
crl-15498	208	29	and	and	CCONJ
crl-15498	208	30	it	it	PRON
crl-15498	208	31	�	�	VERB
crl-15498	208	32	s	s	PART
crl-15498	208	33	convenient	convenient	ADJ
crl-15498	208	34	easy	easy	ADJ
crl-15498	208	35	,	,	PUNCT
crl-15498	208	36	fast	fast	ADJ
crl-15498	208	37	and	and	CCONJ
crl-15498	208	38	cool	cool	ADJ
crl-15498	208	39	because	because	SCONJ
crl-15498	208	40	it	it	PRON
crl-15498	208	41	�	�	VERB
crl-15498	208	42	s	s	PART
crl-15498	208	43	cheaper	cheap	ADJ
crl-15498	208	44	to	to	PART
crl-15498	208	45	use	use	VERB
crl-15498	208	46	the	the	DET
crl-15498	208	47	computers	computer	NOUN
crl-15498	208	48	around	around	ADP
crl-15498	208	49	campus	campus	NOUN
crl-15498	208	50	than	than	SCONJ
crl-15498	208	51	to	to	PART
crl-15498	208	52	call	call	VERB
crl-15498	208	53	someone	someone	PRON
crl-15498	208	54	.	.	PUNCT
crl-15498	209	1	i	i	PRON
crl-15498	209	2	spend	spend	VERB
crl-15498	209	3	most	most	ADJ
crl-15498	209	4	of	of	ADP
crl-15498	209	5	my	my	PRON
crl-15498	209	6	time	time	NOUN
crl-15498	209	7	on	on	ADP
crl-15498	209	8	my	my	PRON
crl-15498	209	9	computer	computer	NOUN
crl-15498	209	10	in	in	ADP
crl-15498	209	11	my	my	PRON
crl-15498	209	12	room	room	NOUN
crl-15498	209	13	,	,	PUNCT
crl-15498	209	14	i	i	PRON
crl-15498	209	15	guess	guess	VERB
crl-15498	209	16	that	that	SCONJ
crl-15498	209	17	it	it	PRON
crl-15498	209	18	�	�	VERB
crl-15498	209	19	s	s	VERB
crl-15498	209	20	the	the	DET
crl-15498	209	21	same	same	ADJ
crl-15498	209	22	throughout	throughout	ADP
crl-15498	209	23	school	school	NOUN
crl-15498	209	24	.	.	PUNCT
crl-15498	210	1	more	more	ADV
crl-15498	210	2	direct	direct	ADJ
crl-15498	210	3	dialect	dialect	NOUN
crl-15498	210	4	while	while	SCONJ
crl-15498	210	5	being	be	AUX
crl-15498	210	6	able	able	ADJ
crl-15498	210	7	to	to	PART
crl-15498	210	8	form	form	VERB
crl-15498	210	9	my	my	PRON
crl-15498	210	10	question	question	NOUN
crl-15498	210	11	by	by	ADP
crl-15498	210	12	typing	type	VERB
crl-15498	210	13	without	without	ADP
crl-15498	210	14	being	be	AUX
crl-15498	210	15	on	on	ADP
crl-15498	210	16	the	the	DET
crl-15498	210	17	spot	spot	NOUN
crl-15498	210	18	on	on	ADP
crl-15498	210	19	the	the	DET
crl-15498	210	20	phone	phone	NOUN
crl-15498	210	21	because	because	SCONJ
crl-15498	210	22	,	,	PUNCT
crl-15498	210	23	i	i	PRON
crl-15498	210	24	can	can	AUX
crl-15498	210	25	still	still	ADV
crl-15498	210	26	browsing	browse	VERB
crl-15498	210	27	while	while	SCONJ
crl-15498	210	28	waiting	wait	VERB
crl-15498	210	29	for	for	ADP
crl-15498	210	30	my	my	PRON
crl-15498	210	31	answer	answer	NOUN
crl-15498	210	32	=)	=)	PROPN
crl-15498	211	1	it	it	PRON
crl-15498	211	2	was	be	AUX
crl-15498	211	3	quicker	quick	ADJ
crl-15498	211	4	then	then	ADV
crl-15498	211	5	trying	try	VERB
crl-15498	211	6	to	to	PART
crl-15498	211	7	find	find	VERB
crl-15498	211	8	someone	someone	PRON
crl-15498	211	9	and	and	CCONJ
crl-15498	211	10	there	there	PRON
crl-15498	211	11	was	be	VERB
crl-15498	211	12	no	no	DET
crl-15498	211	13	line	line	NOUN
crl-15498	211	14	to	to	PART
crl-15498	211	15	wait	wait	VERB
crl-15498	211	16	already	already	ADV
crl-15498	211	17	sittiing	sittie	VERB
crl-15498	211	18	at	at	ADP
crl-15498	211	19	my	my	PRON
crl-15498	211	20	computer	computer	NOUN
crl-15498	211	21	�	�	PROPN
crl-15498	211	22	it	it	PRON
crl-15498	211	23	�	�	VERB
crl-15498	211	24	s	s	VERB
crl-15498	211	25	just	just	ADV
crl-15498	211	26	a	a	DET
crl-15498	211	27	clik	clik	NOUN
crl-15498	211	28	away	away	ADV
crl-15498	211	29	....	....	PUNCT
crl-15498	212	1	i	i	PRON
crl-15498	212	2	think	think	VERB
crl-15498	212	3	this	this	PRON
crl-15498	212	4	is	be	AUX
crl-15498	212	5	a	a	DET
crl-15498	212	6	really	really	ADV
crl-15498	212	7	,	,	PUNCT
crl-15498	212	8	really	really	ADV
crl-15498	212	9	great	great	ADJ
crl-15498	212	10	idea	idea	NOUN
crl-15498	212	11	and	and	CCONJ
crl-15498	212	12	should	should	AUX
crl-15498	212	13	be	be	AUX
crl-15498	212	14	made	make	VERB
crl-15498	212	15	more	more	ADV
crl-15498	212	16	widely	widely	ADV
crl-15498	212	17	known	know	VERB
crl-15498	212	18	that	that	SCONJ
crl-15498	212	19	you	you	PRON
crl-15498	212	20	can	can	AUX
crl-15498	212	21	do	do	VERB
crl-15498	212	22	this	this	PRON
crl-15498	212	23	.	.	PUNCT
crl-15498	213	1	because	because	SCONJ
crl-15498	213	2	i	i	PRON
crl-15498	213	3	�	�	VERB
crl-15498	213	4	m	m	VERB
crl-15498	213	5	allready	allready	ADV
crl-15498	213	6	on	on	ADP
crl-15498	213	7	the	the	DET
crl-15498	213	8	computer	computer	NOUN
crl-15498	213	9	immediacy	immediacy	NOUN
crl-15498	213	10	!	!	PUNCT
crl-15498	214	1	i	i	PRON
crl-15498	214	2	feel	feel	VERB
crl-15498	214	3	like	like	SCONJ
crl-15498	214	4	i	i	PRON
crl-15498	214	5	should	should	AUX
crl-15498	214	6	know	know	VERB
crl-15498	214	7	the	the	DET
crl-15498	214	8	answer	answer	NOUN
crl-15498	214	9	.	.	PUNCT
crl-15498	215	1	most	most	ADJ
crl-15498	215	2	people	people	NOUN
crl-15498	215	3	i	i	PRON
crl-15498	215	4	know	know	VERB
crl-15498	215	5	are	be	AUX
crl-15498	215	6	on	on	ADP
crl-15498	215	7	aim	aim	NOUN
crl-15498	215	8	24/7	24/7	NOUN
crl-15498	215	9	i	i	PRON
crl-15498	215	10	am	be	AUX
crl-15498	215	11	out	out	ADP
crl-15498	215	12	of	of	ADP
crl-15498	215	13	state	state	NOUN
crl-15498	215	14	it	it	PRON
crl-15498	215	15	is	be	AUX
crl-15498	215	16	easier	easy	ADJ
crl-15498	215	17	and	and	CCONJ
crl-15498	215	18	more	more	ADV
crl-15498	215	19	convenient	convenient	ADJ
crl-15498	215	20	for	for	ADP
crl-15498	215	21	an	an	DET
crl-15498	215	22	off	off	ADJ
crl-15498	215	23	campus	campus	NOUN
crl-15498	215	24	student	student	NOUN
crl-15498	215	25	.	.	PUNCT
crl-15498	216	1	i	i	PRON
crl-15498	216	2	can	can	AUX
crl-15498	216	3	�	�	VERB
crl-15498	216	4	t	t	NOUN
crl-15498	216	5	call	call	NOUN
crl-15498	216	6	if	if	SCONJ
crl-15498	216	7	i	i	PRON
crl-15498	216	8	am	be	AUX
crl-15498	216	9	on	on	ADP
crl-15498	216	10	the	the	DET
crl-15498	216	11	internet	internet	NOUN
crl-15498	216	12	,	,	PUNCT
crl-15498	216	13	i	i	PRON
crl-15498	216	14	only	only	ADV
crl-15498	216	15	have	have	VERB
crl-15498	216	16	one	one	NUM
crl-15498	216	17	phone	phone	NOUN
crl-15498	216	18	line	line	NOUN
crl-15498	216	19	.	.	PUNCT
crl-15498	217	1	very	very	ADV
crl-15498	217	2	convenient	convenient	ADJ
crl-15498	217	3	�	�	NOUN
crl-15498	217	4	quicker	quick	ADJ
crl-15498	217	5	than	than	ADP
crl-15498	217	6	e	e	NOUN
crl-15498	217	7	-	-	NOUN
crl-15498	217	8	mail	mail	NOUN
crl-15498	217	9	,	,	PUNCT
crl-15498	217	10	easier	easy	ADJ
crl-15498	217	11	than	than	ADP
crl-15498	217	12	telephone	telephone	NOUN
crl-15498	217	13	because	because	SCONJ
crl-15498	217	14	i	i	PRON
crl-15498	217	15	am	be	AUX
crl-15498	217	16	a	a	DET
crl-15498	217	17	single	single	ADJ
crl-15498	217	18	mother	mother	NOUN
crl-15498	217	19	,	,	PUNCT
crl-15498	217	20	i	i	PRON
crl-15498	217	21	can	can	AUX
crl-15498	217	22	not	not	PART
crl-15498	217	23	just	just	ADV
crl-15498	217	24	get	get	VERB
crl-15498	217	25	up	up	ADP
crl-15498	217	26	and	and	CCONJ
crl-15498	217	27	go	go	VERB
crl-15498	217	28	to	to	ADP
crl-15498	217	29	the	the	DET
crl-15498	217	30	library	library	NOUN
crl-15498	217	31	whenever	whenever	SCONJ
crl-15498	217	32	i	i	PRON
crl-15498	217	33	want	want	VERB
crl-15498	217	34	,	,	PUNCT
crl-15498	217	35	plus	plus	CCONJ
crl-15498	217	36	,	,	PUNCT
crl-15498	217	37	i	i	PRON
crl-15498	217	38	can	can	AUX
crl-15498	217	39	�	�	VERB
crl-15498	217	40	t	t	NOUN
crl-15498	217	41	call	call	NOUN
crl-15498	217	42	if	if	SCONJ
crl-15498	217	43	i	i	PRON
crl-15498	217	44	�	�	VERB
crl-15498	217	45	m	m	VERB
crl-15498	217	46	on	on	ADP
crl-15498	217	47	line	line	NOUN
crl-15498	217	48	..	..	PUNCT
crl-15498	217	49	email	email	NOUN
crl-15498	217	50	takes	take	VERB
crl-15498	217	51	too	too	ADV
crl-15498	217	52	long	long	ADV
crl-15498	217	53	.	.	PUNCT
crl-15498	218	1	i	i	PRON
crl-15498	218	2	need	need	VERB
crl-15498	218	3	an	an	DET
crl-15498	218	4	answer	answer	NOUN
crl-15498	218	5	now	now	ADV
crl-15498	218	6	dents	dent	VERB
crl-15498	218	7	in	in	ADP
crl-15498	218	8	cybraries	cybrarie	NOUN
crl-15498	218	9	,	,	PUNCT
crl-15498	218	10	used	use	VERB
crl-15498	218	11	the	the	DET
crl-15498	218	12	service	service	NOUN
crl-15498	218	13	heavily	heavily	ADV
crl-15498	218	14	.	.	PUNCT
crl-15498	219	1	although	although	SCONJ
crl-15498	219	2	the	the	DET
crl-15498	219	3	majority	majority	NOUN
crl-15498	219	4	of	of	ADP
crl-15498	219	5	patrons	patron	NOUN
crl-15498	219	6	were	be	AUX
crl-15498	219	7	on	on	ADP
crl-15498	219	8	-	-	PUNCT
crl-15498	219	9	campus	campus	NOUN
crl-15498	219	10	,	,	PUNCT
crl-15498	219	11	comments	comment	NOUN
crl-15498	219	12	indicated	indicate	VERB
crl-15498	219	13	that	that	SCONJ
crl-15498	219	14	the	the	DET
crl-15498	219	15	off	off	ADP
crl-15498	219	16	-	-	PUNCT
crl-15498	219	17	campus	campus	NOUN
crl-15498	219	18	users	user	NOUN
crl-15498	219	19	included	include	VERB
crl-15498	219	20	distance	distance	NOUN
crl-15498	219	21	education	education	NOUN
crl-15498	219	22	students	student	NOUN
crl-15498	219	23	,	,	PUNCT
crl-15498	219	24	another	another	DET
crl-15498	219	25	group	group	NOUN
crl-15498	219	26	the	the	DET
crl-15498	219	27	project	project	NOUN
crl-15498	219	28	had	have	AUX
crl-15498	219	29	hoped	hope	VERB
crl-15498	219	30	to	to	PART
crl-15498	219	31	reach	reach	VERB
crl-15498	219	32	.	.	PUNCT
crl-15498	220	1	moreover	moreover	ADV
crl-15498	220	2	,	,	PUNCT
crl-15498	220	3	user	user	NOUN
crl-15498	220	4	comments	comment	NOUN
crl-15498	220	5	demonstrated	demonstrate	VERB
crl-15498	220	6	their	their	PRON
crl-15498	220	7	enthusiasm	enthusiasm	NOUN
crl-15498	220	8	and	and	CCONJ
crl-15498	220	9	need	need	VERB
crl-15498	220	10	for	for	ADP
crl-15498	220	11	the	the	DET
crl-15498	220	12	i	i	PROPN
crl-15498	220	13	m	m	PROPN
crl-15498	220	14	reference	reference	NOUN
crl-15498	220	15	.	.	PUNCT
crl-15498	221	1	questions	question	NOUN
crl-15498	221	2	posed	pose	VERB
crl-15498	221	3	during	during	ADP
crl-15498	221	4	chat	chat	NOUN
crl-15498	221	5	reference	reference	NOUN
crl-15498	221	6	were	be	AUX
crl-15498	221	7	very	very	ADV
crl-15498	221	8	similar	similar	ADJ
crl-15498	221	9	to	to	ADP
crl-15498	221	10	those	those	PRON
crl-15498	221	11	received	receive	VERB
crl-15498	221	12	at	at	ADP
crl-15498	221	13	the	the	DET
crl-15498	221	14	instant	instant	ADJ
crl-15498	221	15	messaging	messaging	NOUN
crl-15498	221	16	reference	reference	NOUN
crl-15498	221	17	in	in	ADP
crl-15498	221	18	an	an	DET
crl-15498	221	19	academic	academic	ADJ
crl-15498	221	20	library	library	NOUN
crl-15498	221	21	45	45	NUM
crl-15498	221	22	notes	note	NOUN
crl-15498	221	23	1	1	NUM
crl-15498	221	24	.	.	PUNCT
crl-15498	221	25	marshall	marshall	PROPN
crl-15498	221	26	breeding	breeding	PROPN
crl-15498	221	27	,	,	PUNCT
crl-15498	221	28	“	"	PUNCT
crl-15498	221	29	providing	provide	VERB
crl-15498	221	30	virtual	virtual	ADJ
crl-15498	221	31	reference	reference	NOUN
crl-15498	221	32	service	service	NOUN
crl-15498	221	33	,	,	PUNCT
crl-15498	221	34	”	"	PUNCT
crl-15498	221	35	information	information	NOUN
crl-15498	221	36	today	today	NOUN
crl-15498	221	37	(	(	PUNCT
crl-15498	221	38	apr	apr	PROPN
crl-15498	221	39	.	.	PROPN
crl-15498	221	40	2001	2001	NUM
crl-15498	221	41	):	):	PUNCT
crl-15498	222	1	42–43	42–43	NUM
crl-15498	222	2	.	.	PUNCT
crl-15498	222	3	available	available	ADJ
crl-15498	222	4	online	online	ADV
crl-15498	222	5	from	from	ADP
crl-15498	222	6	<	<	X
crl-15498	222	7	http://www.infotoday.com	http://www.infotoday.com	X
crl-15498	222	8	>	>	X
crl-15498	222	9	.	.	PROPN
crl-15498	223	1	2	2	X
crl-15498	223	2	.	.	X
crl-15498	223	3	carol	carol	PROPN
crl-15498	223	4	simpson	simpson	PROPN
crl-15498	223	5	,	,	PUNCT
crl-15498	223	6	“	"	PUNCT
crl-15498	223	7	internet	internet	NOUN
crl-15498	223	8	resources	resource	NOUN
crl-15498	223	9	:	:	PUNCT
crl-15498	223	10	internet	internet	NOUN
crl-15498	223	11	relay	relay	NOUN
crl-15498	223	12	chat	chat	NOUN
crl-15498	223	13	,	,	PUNCT
crl-15498	223	14	”	"	PUNCT
crl-15498	223	15	teacher	teacher	NOUN
crl-15498	223	16	librarian	librarian	NOUN
crl-15498	223	17	28	28	NUM
crl-15498	223	18	,	,	PUNCT
crl-15498	223	19	no	no	INTJ
crl-15498	223	20	.	.	NOUN
crl-15498	223	21	1	1	NUM
crl-15498	223	22	(	(	PUNCT
crl-15498	223	23	s	s	NOUN
crl-15498	223	24	2000	2000	NUM
crl-15498	223	25	):	):	PUNCT
crl-15498	223	26	18–20	18–20	NUM
crl-15498	223	27	.	.	PUNCT
crl-15498	223	28	available	available	ADJ
crl-15498	223	29	online	online	ADV
crl-15498	223	30	for	for	ADP
crl-15498	223	31	wilsonweb	wilsonweb	ADJ
crl-15498	223	32	subscribers	subscriber	NOUN
crl-15498	223	33	from	from	ADP
crl-15498	223	34	library	library	PROPN
crl-15498	223	35	literature	literature	PROPN
crl-15498	223	36	&	&	CCONJ
crl-15498	223	37	information	information	PROPN
crl-15498	223	38	science	science	PROPN
crl-15498	223	39	ft	ft	PROPN
crl-15498	223	40	,	,	PUNCT
crl-15498	223	41	wilsonweb	wilsonweb	ADJ
crl-15498	223	42	<	<	X
crl-15498	223	43	http://vweb.hwwilsonweb.com	http://vweb.hwwilsonweb.com	X
crl-15498	223	44	>	>	X
crl-15498	223	45	.	.	PUNCT
crl-15498	224	1	(	(	PUNCT
crl-15498	224	2	1	1	NUM
crl-15498	224	3	june	june	PROPN
crl-15498	224	4	2001	2001	NUM
crl-15498	224	5	)	)	PUNCT
crl-15498	224	6	.	.	PUNCT
crl-15498	225	1	3	3	X
crl-15498	225	2	.	.	X
crl-15498	225	3	phil	phil	PROPN
crl-15498	225	4	blank	blank	PROPN
crl-15498	225	5	,	,	PUNCT
crl-15498	225	6	“	"	PUNCT
crl-15498	225	7	live	live	VERB
crl-15498	225	8	on	on	ADP
crl-15498	225	9	line	line	NOUN
crl-15498	225	10	reference	reference	NOUN
crl-15498	225	11	,	,	PUNCT
crl-15498	225	12	”	"	PUNCT
crl-15498	225	13	duke	duke	PROPN
crl-15498	225	14	university	university	NOUN
crl-15498	225	15	libraries	library	NOUN
crl-15498	225	16	.	.	PUNCT
crl-15498	226	1	14	14	NUM
crl-15498	226	2	december	december	PROPN
crl-15498	226	3	2000	2000	NUM
crl-15498	226	4	.	.	PUNCT
crl-15498	226	5	available	available	ADJ
crl-15498	226	6	online	online	ADV
crl-15498	226	7	from	from	ADP
crl-15498	226	8	<	<	X
crl-15498	226	9	http://www.lib.duke.edu/reference/liveonlineref.htm	http://www.lib.duke.edu/reference/liveonlineref.htm	PROPN
crl-15498	226	10	>	>	X
crl-15498	226	11	.	.	PUNCT
crl-15498	227	1	(	(	PUNCT
crl-15498	227	2	5	5	NUM
crl-15498	227	3	april	april	PROPN
crl-15498	227	4	2001	2001	NUM
crl-15498	227	5	)	)	PUNCT
crl-15498	227	6	.	.	PUNCT
crl-15498	228	1	4	4	X
crl-15498	228	2	.	.	X
crl-15498	228	3	gloria	gloria	PROPN
crl-15498	228	4	colvin	colvin	PROPN
crl-15498	228	5	,	,	PUNCT
crl-15498	228	6	“	"	PUNCT
crl-15498	228	7	remote	remote	ADJ
crl-15498	228	8	,	,	PUNCT
crl-15498	228	9	accessible	accessible	ADJ
crl-15498	228	10	,	,	PUNCT
crl-15498	228	11	and	and	CCONJ
crl-15498	228	12	on	on	ADP
crl-15498	228	13	call	call	NOUN
crl-15498	228	14	:	:	PUNCT
crl-15498	228	15	reference	reference	NOUN
crl-15498	228	16	librarians	librarian	NOUN
crl-15498	228	17	go	go	VERB
crl-15498	228	18	live	live	ADV
crl-15498	228	19	,	,	PUNCT
crl-15498	228	20	”	"	PUNCT
crl-15498	228	21	florida	florida	PROPN
crl-15498	228	22	libraries	librarie	VERB
crl-15498	228	23	44	44	NUM
crl-15498	228	24	,	,	PUNCT
crl-15498	228	25	no	no	INTJ
crl-15498	228	26	.	.	NOUN
crl-15498	228	27	1	1	NUM
crl-15498	228	28	(	(	PUNCT
crl-15498	228	29	spring	spring	NOUN
crl-15498	228	30	2001	2001	NUM
crl-15498	228	31	):	):	PUNCT
crl-15498	228	32	10–12	10–12	NUM
crl-15498	228	33	.	.	PUNCT
crl-15498	229	1	available	available	ADJ
crl-15498	229	2	online	online	ADV
crl-15498	229	3	for	for	ADP
crl-15498	229	4	wilsonweb	wilsonweb	ADJ
crl-15498	229	5	subscribers	subscriber	NOUN
crl-15498	229	6	from	from	ADP
crl-15498	229	7	library	library	PROPN
crl-15498	229	8	literature	literature	PROPN
crl-15498	229	9	&	&	CCONJ
crl-15498	229	10	information	information	PROPN
crl-15498	229	11	science	science	PROPN
crl-15498	229	12	ft	ft	PROPN
crl-15498	229	13	,	,	PUNCT
crl-15498	229	14	wilsonweb	wilsonweb	ADJ
crl-15498	229	15	<	<	X
crl-15498	229	16	http://vweb.hwwilsonweb.com	http://vweb.hwwilsonweb.com	X
crl-15498	229	17	>	>	X
crl-15498	229	18	.	.	PUNCT
crl-15498	230	1	(	(	PUNCT
crl-15498	230	2	1	1	NUM
crl-15498	230	3	june	june	PROPN
crl-15498	230	4	2001	2001	NUM
crl-15498	230	5	)	)	PUNCT
crl-15498	230	6	.	.	PUNCT
crl-15498	231	1	5	5	X
crl-15498	231	2	.	.	X
crl-15498	231	3	blank	blank	PROPN
crl-15498	231	4	,	,	PUNCT
crl-15498	231	5	“	"	PUNCT
crl-15498	231	6	live	live	VERB
crl-15498	231	7	on	on	ADP
crl-15498	231	8	line	line	NOUN
crl-15498	231	9	reference	reference	NOUN
crl-15498	231	10	.	.	PUNCT
crl-15498	231	11	”	"	PUNCT
crl-15498	232	1	6	6	NUM
crl-15498	232	2	.	.	PUNCT
crl-15498	232	3	rob	rob	PROPN
crl-15498	232	4	bernstein	bernstein	PROPN
crl-15498	232	5	,	,	PUNCT
crl-15498	232	6	jeremy	jeremy	PROPN
crl-15498	232	7	caplan	caplan	PROPN
crl-15498	232	8	,	,	PUNCT
crl-15498	232	9	and	and	CCONJ
crl-15498	232	10	eric	eric	PROPN
crl-15498	232	11	glover	glover	PROPN
crl-15498	232	12	,	,	PUNCT
crl-15498	232	13	“	"	PUNCT
crl-15498	232	14	america	america	PROPN
crl-15498	232	15	’s	’s	PART
crl-15498	232	16	100	100	NUM
crl-15498	232	17	most	most	ADV
crl-15498	232	18	wired	wire	VERB
crl-15498	232	19	colleges	college	NOUN
crl-15498	232	20	2000	2000	NUM
crl-15498	232	21	,	,	PUNCT
crl-15498	232	22	”	"	PUNCT
crl-15498	232	23	yahoo	yahoo	PROPN
crl-15498	232	24	!	!	PROPN
crl-15498	232	25	internet	internet	NOUN
crl-15498	232	26	life	life	NOUN
crl-15498	232	27	(	(	PUNCT
crl-15498	232	28	may	may	PROPN
crl-15498	232	29	2000	2000	NUM
crl-15498	232	30	)	)	PUNCT
crl-15498	232	31	.	.	PUNCT
crl-15498	233	1	available	available	ADJ
crl-15498	233	2	online	online	ADV
crl-15498	233	3	from	from	ADP
crl-15498	233	4	<	<	X
crl-15498	233	5	http://www.zdnet.com/yil/content/college/college2000/rank_university_100.html	http://www.zdnet.com/yil/content/college/college2000/rank_university_100.html	X
crl-15498	233	6	>	>	X
crl-15498	233	7	.	.	PUNCT
crl-15498	234	1	(	(	PUNCT
crl-15498	234	2	9	9	NUM
crl-15498	234	3	june	june	PROPN
crl-15498	234	4	2001	2001	NUM
crl-15498	234	5	)	)	PUNCT
crl-15498	234	6	.	.	PUNCT
crl-15498	235	1	7	7	X
crl-15498	235	2	.	.	X
crl-15498	235	3	simpson	simpson	PROPN
crl-15498	235	4	,	,	PUNCT
crl-15498	235	5	“	"	PUNCT
crl-15498	235	6	internet	internet	NOUN
crl-15498	235	7	resources	resource	NOUN
crl-15498	235	8	:	:	PUNCT
crl-15498	235	9	internet	internet	NOUN
crl-15498	235	10	relay	relay	NOUN
crl-15498	235	11	chat	chat	PROPN
crl-15498	235	12	.	.	PUNCT
crl-15498	235	13	”	"	PUNCT
crl-15498	236	1	8	8	NUM
crl-15498	236	2	.	.	PUNCT
crl-15498	236	3	sara	sara	PROPN
crl-15498	236	4	weissman	weissman	PROPN
crl-15498	236	5	,	,	PUNCT
crl-15498	236	6	“	"	PUNCT
crl-15498	236	7	know	know	VERB
crl-15498	236	8	your	your	PRON
crl-15498	236	9	audience	audience	NOUN
crl-15498	236	10	,	,	PUNCT
crl-15498	236	11	”	"	PUNCT
crl-15498	236	12	library	library	NOUN
crl-15498	236	13	journal	journal	PROPN
crl-15498	236	14	net	net	PROPN
crl-15498	236	15	connect	connect	NOUN
crl-15498	236	16	(	(	PUNCT
crl-15498	236	17	spring	spring	NOUN
crl-15498	236	18	2001	2001	NUM
crl-15498	236	19	):	):	PUNCT
crl-15498	236	20	42	42	NUM
crl-15498	236	21	.	.	PUNCT
crl-15498	236	22	available	available	ADJ
crl-15498	236	23	online	online	ADV
crl-15498	236	24	for	for	ADP
crl-15498	236	25	wilsonweb	wilsonweb	ADJ
crl-15498	236	26	subscribers	subscriber	NOUN
crl-15498	236	27	from	from	ADP
crl-15498	236	28	library	library	PROPN
crl-15498	236	29	literature	literature	PROPN
crl-15498	236	30	&	&	CCONJ
crl-15498	236	31	information	information	PROPN
crl-15498	236	32	science	science	PROPN
crl-15498	236	33	ft	ft	PROPN
crl-15498	236	34	,	,	PUNCT
crl-15498	236	35	wilsonweb	wilsonweb	ADJ
crl-15498	236	36	<	<	X
crl-15498	236	37	http://vweb.hwwilsonweb.com	http://vweb.hwwilsonweb.com	X
crl-15498	236	38	>	>	X
crl-15498	236	39	.	.	PUNCT
crl-15498	237	1	(	(	PUNCT
crl-15498	237	2	1	1	NUM
crl-15498	237	3	june	june	PROPN
crl-15498	237	4	2001	2001	NUM
crl-15498	237	5	)	)	PUNCT
crl-15498	237	6	.	.	PUNCT
crl-15498	238	1	9	9	X
crl-15498	238	2	.	.	X
crl-15498	238	3	ibid	ibid	NOUN
crl-15498	238	4	.	.	PUNCT
crl-15498	239	1	reference	reference	NOUN
crl-15498	239	2	desk	desk	NOUN
crl-15498	239	3	;	;	PUNCT
crl-15498	239	4	primarily	primarily	ADV
crl-15498	239	5	,	,	PUNCT
crl-15498	239	6	they	they	PRON
crl-15498	239	7	reflected	reflect	VERB
crl-15498	239	8	patrons	patron	NOUN
crl-15498	239	9	’	'	PUNCT
crl-15498	239	10	confusion	confusion	NOUN
crl-15498	239	11	between	between	ADP
crl-15498	239	12	the	the	DET
crl-15498	239	13	online	online	ADJ
crl-15498	239	14	catalog	catalog	NOUN
crl-15498	239	15	and	and	CCONJ
crl-15498	239	16	electronic	electronic	ADJ
crl-15498	239	17	journals	journal	NOUN
crl-15498	239	18	.	.	PUNCT
crl-15498	240	1	trend	trend	NOUN
crl-15498	240	2	analyses	analysis	NOUN
crl-15498	240	3	suggest	suggest	VERB
crl-15498	240	4	that	that	SCONJ
crl-15498	240	5	most	most	ADJ
crl-15498	240	6	i	i	PRON
crl-15498	240	7	m	m	VERB
crl-15498	240	8	reference	reference	NOUN
crl-15498	240	9	occurs	occur	VERB
crl-15498	240	10	in	in	ADP
crl-15498	240	11	the	the	DET
crl-15498	240	12	afternoon	afternoon	NOUN
crl-15498	240	13	and	and	CCONJ
crl-15498	240	14	evening	evening	NOUN
crl-15498	240	15	and	and	CCONJ
crl-15498	240	16	remains	remain	VERB
crl-15498	240	17	fairly	fairly	ADV
crl-15498	240	18	constant	constant	ADJ
crl-15498	240	19	monday	monday	PROPN
crl-15498	240	20	through	through	ADP
crl-15498	240	21	thursday	thursday	PROPN
crl-15498	240	22	,	,	PUNCT
crl-15498	240	23	with	with	ADP
crl-15498	240	24	less	less	ADJ
crl-15498	240	25	traffic	traffic	NOUN
crl-15498	240	26	on	on	ADP
crl-15498	240	27	friday	friday	PROPN
crl-15498	240	28	and	and	CCONJ
crl-15498	240	29	saturday	saturday	PROPN
crl-15498	240	30	.	.	PUNCT
crl-15498	241	1	weak	weak	ADJ
crl-15498	241	2	promotional	promotional	ADJ
crl-15498	241	3	efforts	effort	NOUN
crl-15498	241	4	prevented	prevent	VERB
crl-15498	241	5	the	the	DET
crl-15498	241	6	library	library	NOUN
crl-15498	241	7	from	from	ADP
crl-15498	241	8	drawing	draw	VERB
crl-15498	241	9	general	general	ADJ
crl-15498	241	10	conclusions	conclusion	NOUN
crl-15498	241	11	about	about	ADP
crl-15498	241	12	the	the	DET
crl-15498	241	13	effect	effect	NOUN
crl-15498	241	14	of	of	ADP
crl-15498	241	15	publicity	publicity	NOUN
crl-15498	241	16	.	.	PUNCT
crl-15498	242	1	naming	name	VERB
crl-15498	242	2	the	the	DET
crl-15498	242	3	real	real	ADJ
crl-15498	242	4	-	-	PUNCT
crl-15498	242	5	time	time	NOUN
crl-15498	242	6	reference	reference	NOUN
crl-15498	242	7	service	service	NOUN
crl-15498	242	8	with	with	ADP
crl-15498	242	9	the	the	DET
crl-15498	242	10	ubiquitous	ubiquitous	ADJ
crl-15498	242	11	term	term	NOUN
crl-15498	242	12	instant	instant	ADJ
crl-15498	242	13	message	message	NOUN
crl-15498	242	14	caused	cause	VERB
crl-15498	242	15	unnecessary	unnecessary	ADJ
crl-15498	242	16	confusion	confusion	NOUN
crl-15498	242	17	among	among	ADP
crl-15498	242	18	users	user	NOUN
crl-15498	242	19	.	.	PUNCT
crl-15498	243	1	perhaps	perhaps	ADV
crl-15498	243	2	one	one	NUM
crl-15498	243	3	web	web	NOUN
crl-15498	243	4	page	page	NOUN
crl-15498	243	5	that	that	PRON
crl-15498	243	6	consolidates	consolidate	VERB
crl-15498	243	7	all	all	DET
crl-15498	243	8	electronic	electronic	ADJ
crl-15498	243	9	reference	reference	NOUN
crl-15498	243	10	options	option	NOUN
crl-15498	243	11	would	would	AUX
crl-15498	243	12	lessen	lessen	VERB
crl-15498	243	13	perplexity	perplexity	NOUN
crl-15498	243	14	and	and	CCONJ
crl-15498	243	15	increase	increase	VERB
crl-15498	243	16	awareness	awareness	NOUN
crl-15498	243	17	.	.	PUNCT
crl-15498	244	1	titles	title	NOUN
crl-15498	244	2	devoid	devoid	ADJ
crl-15498	244	3	of	of	ADP
crl-15498	244	4	librarian	librarian	ADJ
crl-15498	244	5	jargon	jargon	PROPN
crl-15498	244	6	also	also	ADV
crl-15498	244	7	may	may	AUX
crl-15498	244	8	help	help	VERB
crl-15498	244	9	,	,	PUNCT
crl-15498	244	10	for	for	ADP
crl-15498	244	11	example	example	NOUN
crl-15498	244	12	,	,	PUNCT
crl-15498	244	13	“	"	PUNCT
crl-15498	244	14	ask	ask	VERB
crl-15498	244	15	us	we	PRON
crl-15498	244	16	”	"	PUNCT
crl-15498	244	17	or	or	CCONJ
crl-15498	244	18	“	"	PUNCT
crl-15498	244	19	have	have	VERB
crl-15498	244	20	a	a	DET
crl-15498	244	21	question?”9	question?”9	NOUN
crl-15498	244	22	moreover	moreover	ADV
crl-15498	244	23	,	,	PUNCT
crl-15498	244	24	service	service	NOUN
crl-15498	244	25	hours	hour	NOUN
crl-15498	244	26	must	must	AUX
crl-15498	244	27	be	be	AUX
crl-15498	244	28	displayed	display	VERB
crl-15498	244	29	prominently	prominently	ADV
crl-15498	244	30	.	.	PUNCT
crl-15498	245	1	to	to	PART
crl-15498	245	2	alleviate	alleviate	VERB
crl-15498	245	3	many	many	ADJ
crl-15498	245	4	of	of	ADP
crl-15498	245	5	the	the	DET
crl-15498	245	6	staffing	staffing	NOUN
crl-15498	245	7	problems	problem	NOUN
crl-15498	245	8	encountered	encounter	VERB
crl-15498	245	9	,	,	PUNCT
crl-15498	245	10	the	the	DET
crl-15498	245	11	i	i	PROPN
crl-15498	245	12	m	m	VERB
crl-15498	245	13	staff	staff	NOUN
crl-15498	245	14	probably	probably	ADV
crl-15498	245	15	should	should	AUX
crl-15498	245	16	remain	remain	VERB
crl-15498	245	17	small	small	ADJ
crl-15498	245	18	,	,	PUNCT
crl-15498	245	19	receive	receive	VERB
crl-15498	245	20	more	more	ADJ
crl-15498	245	21	formalized	formalize	VERB
crl-15498	245	22	training	training	NOUN
crl-15498	245	23	and	and	CCONJ
crl-15498	245	24	extended	extended	ADJ
crl-15498	245	25	practice	practice	NOUN
crl-15498	245	26	,	,	PUNCT
crl-15498	245	27	involve	involve	VERB
crl-15498	245	28	people	people	NOUN
crl-15498	245	29	with	with	ADP
crl-15498	245	30	an	an	DET
crl-15498	245	31	interest	interest	NOUN
crl-15498	245	32	in	in	ADP
crl-15498	245	33	the	the	DET
crl-15498	245	34	virtual	virtual	ADJ
crl-15498	245	35	format	format	NOUN
crl-15498	245	36	,	,	PUNCT
crl-15498	245	37	and	and	CCONJ
crl-15498	245	38	perform	perform	VERB
crl-15498	245	39	shifts	shift	NOUN
crl-15498	245	40	in	in	ADP
crl-15498	245	41	a	a	DET
crl-15498	245	42	designated	designate	VERB
crl-15498	245	43	i	i	PRON
crl-15498	245	44	m	m	PROPN
crl-15498	245	45	office	office	NOUN
crl-15498	245	46	(	(	PUNCT
crl-15498	245	47	to	to	PART
crl-15498	245	48	remove	remove	VERB
crl-15498	245	49	distractions	distraction	NOUN
crl-15498	245	50	and	and	CCONJ
crl-15498	245	51	facilitate	facilitate	VERB
crl-15498	245	52	shift	shift	NOUN
crl-15498	245	53	transitions	transition	NOUN
crl-15498	245	54	)	)	PUNCT
crl-15498	245	55	.	.	PUNCT
crl-15498	246	1	to	to	PART
crl-15498	246	2	provide	provide	VERB
crl-15498	246	3	real	real	ADJ
crl-15498	246	4	-	-	PUNCT
crl-15498	246	5	time	time	NOUN
crl-15498	246	6	reference	reference	NOUN
crl-15498	246	7	service	service	NOUN
crl-15498	246	8	on	on	ADP
crl-15498	246	9	a	a	DET
crl-15498	246	10	large	large	ADJ
crl-15498	246	11	scale	scale	NOUN
crl-15498	246	12	,	,	PUNCT
crl-15498	246	13	i	i	PRON
crl-15498	246	14	m	m	PROPN
crl-15498	246	15	software	software	NOUN
crl-15498	246	16	should	should	AUX
crl-15498	246	17	accommodate	accommodate	VERB
crl-15498	246	18	high	high	ADJ
crl-15498	246	19	volume	volume	NOUN
crl-15498	246	20	,	,	PUNCT
crl-15498	246	21	automate	automate	ADJ
crl-15498	246	22	redundant	redundant	ADJ
crl-15498	246	23	tasks	task	NOUN
crl-15498	246	24	,	,	PUNCT
crl-15498	246	25	compile	compile	NOUN
crl-15498	246	26	statistics	statistic	NOUN
crl-15498	246	27	,	,	PUNCT
crl-15498	246	28	and	and	CCONJ
crl-15498	246	29	offer	offer	VERB
crl-15498	246	30	consistently	consistently	ADV
crl-15498	246	31	reliable	reliable	ADJ
crl-15498	246	32	access	access	NOUN
crl-15498	246	33	.	.	PUNCT
crl-15498	247	1	the	the	DET
crl-15498	247	2	experiment	experiment	NOUN
crl-15498	247	3	with	with	ADP
crl-15498	247	4	i	i	PROPN
crl-15498	247	5	m	m	PROPN
crl-15498	247	6	reference	reference	NOUN
crl-15498	247	7	service	service	NOUN
crl-15498	247	8	may	may	AUX
crl-15498	247	9	be	be	AUX
crl-15498	247	10	considered	consider	VERB
crl-15498	247	11	a	a	DET
crl-15498	247	12	success	success	NOUN
crl-15498	247	13	,	,	PUNCT
crl-15498	247	14	despite	despite	SCONJ
crl-15498	247	15	a	a	DET
crl-15498	247	16	few	few	ADJ
crl-15498	247	17	problems	problem	NOUN
crl-15498	247	18	and	and	CCONJ
crl-15498	247	19	some	some	DET
crl-15498	247	20	growing	grow	VERB
crl-15498	247	21	pains	pain	NOUN
crl-15498	247	22	.	.	PUNCT
crl-15498	248	1	chat	chat	NOUN
crl-15498	248	2	reference	reference	NOUN
crl-15498	248	3	will	will	AUX
crl-15498	248	4	not	not	PART
crl-15498	248	5	supplant	supplant	VERB
crl-15498	248	6	the	the	DET
crl-15498	248	7	library	library	NOUN
crl-15498	248	8	’s	’s	PART
crl-15498	248	9	other	other	ADJ
crl-15498	248	10	reference	reference	NOUN
crl-15498	248	11	services	service	NOUN
crl-15498	248	12	,	,	PUNCT
crl-15498	248	13	but	but	CCONJ
crl-15498	248	14	it	it	PRON
crl-15498	248	15	offers	offer	VERB
crl-15498	248	16	another	another	DET
crl-15498	248	17	way	way	NOUN
crl-15498	248	18	to	to	PART
crl-15498	248	19	reach	reach	VERB
crl-15498	248	20	and	and	CCONJ
crl-15498	248	21	educate	educate	VERB
crl-15498	248	22	patrons	patron	NOUN
crl-15498	248	23	.	.	PUNCT